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Express By Holiday Inn Folkestone

Manston, England, United Kingdom (MSE)

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Based on 1112 reviews
Room & Rates

Standard room

  • One Bed
  • Two Beds
Wired Internet access (surcharge) keeps you connected, and the flat-panel television offers pay movies. A coffee/tea maker is supplied. The private bathroom has a shower, as well as a hair dryer. Conveniences include a desk, an iron and ironing board (on request), and a phone. This room is Non-Smoking.

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One Double Bed With Sofa Bed

  • One Double Bed
  • One Sleeper Sofa Bed
Wired Internet access (surcharge) keeps you connected, and the flat-panel television offers pay movies. A coffee/tea maker is supplied. The private bathroom has a shower, as well as a hair dryer. Conveniences include a desk, an iron and ironing board (on request), and a phone. This room is Non-Smoking.

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One Double Bed Wheelchair Access

  • One Double Bed
Wired Internet access (surcharge) keeps you connected, and the flat-panel television offers pay movies. A coffee/tea maker is supplied. The private bathroom has a shower, as well as a hair dryer. Conveniences include a desk, an iron and ironing board (on request), and a phone. This room is Non-Smoking.

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Two Single Beds Non-Smoking

  • Two Single Beds
Wired Internet access (surcharge) keeps you connected, and the flat-panel television offers pay movies. A coffee/tea maker is supplied. The private bathroom has a shower, as well as a hair dryer. Conveniences include a desk, an iron and ironing board (on request), and a phone. This room is Non-Smoking.

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Express By Holiday Inn Folkestone
Cheriton Parc<br/>Cheriton High Street, Folkestone, United Kingdom CT18 8AN

Hotel Features.
Express By Holiday Inn Folkestone's restaurant serves breakfast and dinner. A bar/lounge is open for drinks. This hotel has a business center and offers small meeting rooms and audio-visual equipment. Complimentary wireless Internet access is available in public areas. This Folkestone property has 4 meeting rooms. Guest parking is complimentary. Additional property amenities include a safe deposit box at the front desk.

100 air-conditioned guestrooms at Express By Holiday Inn Folkestone feature coffee/tea makers and hair dryers. Bathrooms feature showers. Wired high-speed Internet access is available for a surcharge. In addition to desks, guestrooms offer phones with voice mail. Flat-panel televisions have pay movies. Guests may request irons/ironing boards.

Notifications and Fees:

  • Connecting/adjoining rooms may be available, subject to availability. Guests can request connecting/adjoining rooms by contacting the property directly, using the contact information on the booking confirmation.

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet fee: GBP 15 per room, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Based on 1112 reviews
from Huddersfield, United Kingdom
Submitted on 18-05-2016
4 minutes from channel tunnel. First time stay, found staff very friendly and helpful. Surprised when we had a dog we had a second floor room, but coped with not the dog. Room very nice en suite, two double beds! Great sleep. Tea and coffee etc. Lager in the bar £4 pint. Simple basic restaurant menu, felt like food was microwaved but was OK. at approx £12 burger and chips. Surprised to pay extra £15 for dog did not recall mention of that when we booked apart from a charge MIGHT appl... Read more
from Saltburn-by-the-Sea, United Kingdom
Submitted on 18-05-2016
My wife and I stayed at this hotel in September 2014 and found it to be quite satisfactory for an overnight stay. Sadly this was not our experience on this occasion. Our room (7) was on the ground level and designed for disabled access. The room layout met our needs and we were pleased with the complementary tea tray and kettle and the fluffy good quality towels. Certain maintenance problems were less satisfactory and they were brought to the notice of Reception staff. They were: 1. The des... Read more
from Portsmouth, England, United Kingdom
Submitted on 19-05-2016
Stopped here overnight prior to an early Eurotunnel train. Good welcome on arrival from helpful reception staff. Suggested that we book a table for a meal later as it got very busy, so did so. The room was as expected - all HIE are the same. A few light bulbs not working but everything else was fine. No problems until we went downstairs for our booked meal only to be told there was a 45 minutes wait for a table !!! Cross to say the least. However, there was obviously miscommunication amongst t... Read more
from Whitley, United Kingdom
Submitted on 25-05-2016
We stayed here as we were booked on an early train over to France the next morning. Plenty of parking, and it is in a good location for a short drive over to the train terminal. Rooms are clean, Folkestone town is within walking distance, and there was free breakfast. No problems whatsoever.
from Wales
Submitted on 25-05-2016
Stayed here with the family (two rooms) the night before heading across the tube. Firstly the hotel could not be better located for the tunnel. It is a four minute drive, very easy. There's also a tesco petrol station very close by so super convenient. The staff were really excellent & friendly. They made sure we had connecting rooms (which I didn't request but was very helpful). They also delivered a travel cot for our baby. They also gave us a list of local pubs/restaurants. The hotel is clea... Read more
from W.Sussex
Submitted on 27-05-2016
This is a classic example of what you see is what you get. Easy and fast checkin with no fuss and clear directions for the tunnel. Pleasant desk staff. The twin bedded room was exactly what we expected a Holiday Inn to provide. We were offered supper but after a long tiring drive we elected to nip down to Tesco down the road and pick up a couple of packets of Sushi instead. The beds were comfortable, the TV worked, there was no noise and the windows opened just enough to provide a cool comfortab... Read more
from Oundle, United Kingdom
Submitted on 27-05-2016
Hotel clean and fresh, staff friendly and efficient, perfect location for the channel tunnel. Fish and chip supper overlooked and unappertising. The beds were comfortable, plenty of hot water. Bar staff very friendly. The rooms were lovely and clean.
from Fleet, United Kingdom
Submitted on 29-05-2016
Stayed here for one night to make the early start from Folkestone a bit easier. Clean tidy hotel. Attentive staff. Big car park Room wasn't massive but it fitted two adults and a small child easily enough Didn't eat here so can't comment on the food It's not a luxury hotel but then it's not trying to be but what it does do it does well and we will probably stay again on a future trip
from London
Submitted on 05-06-2016
We needed somewhere convenient to stay for an early start from the channel tunnel. This was about the closest hotel we could find. Certainly no gongs and whistles nor indeed any great luxury but perfectly adequate for the job. The immediate surroundings are hardly inspiring, either, but there's little in the way of noise from the motorway from inside and you'll not get lost finding the Eurotunnel terminal. A handy fuel station and Tesco just along the road helps with any last minute needs. Check... Read more
Submitted on 08-06-2016
Drove from northern England and stayed overnight in Folkestone. Very friendly staff, even had recommendations for dining outside of the hotel as we were meeting friends. We left for an early Shuttle to France so they had a takeaway breakfast waiting. Great value stay all in all.
from Aylesbury, England, United Kingdom
Submitted on 22-06-2016
It's a HIX so don't expect luxury, however the room was quiet, clean and spacious and was great for a one night stay. The location is a few minutes' drive from the Eurotunnel and takes you in from an A road so you don't get stuck if there is a queue off the motorway. Staff were helpful and friendly. Breakfast was adequate and there is enough choice to get you on your way. Free wi-fi. It's slightly over-priced for this brand but there is a captive audience being so close to Le Shuttle and th... Read more
Submitted on 22-06-2016
We stayed here the night before driving to Disney land. The staff were all very friendly and helpful and breakfast the next morning had a good variety to set us off on our journey. The only problem I had was that we were staying in a family room but there was no bath meaning we had to showers our girls (1 and 4) which is never very successful! Because of the time we checked in we didn't really want the hassle of moving rooms, I'm sure the hotel would of accommodated this request if we had ask... Read more
from Taunton, United Kingdom
Submitted on 23-06-2016
This is a superb hotel. We stayed overnight recently to join a Saga Rhine Cruise the next day. The staff were so helpful and understanding. We got in to register at the right time and, although the hotel had a small restaurant itself, we were offered several options for local takeaways, delivered direct to the hotel. Not only could we use the tables and crockery in the hotel restaurant but we were informed when the order arrived! We chose a local Gurkha restaurant, which was so good and we go... Read more
from York, United Kingdom
Submitted on 23-06-2016
I have stayed here a few times when catching the shuttle to france the rooms are ok for 1night but the food was awfull so eat out or order a take out wife had fish the frozen type the batter was so hard you had troble cutting it me the burger pre cooked then warmed in a microwave awfull
from Stourbridge, United Kingdom
Submitted on 27-06-2016
Stayed overnight before catching shuttle next morning. Check in quick and efficient, friendly staff. Room clean and well presented - lovely white fluffy towels. Breakfast included next morning, not a full English but sufficient. Good proximity to shuttle. Large car park. A very pleasant stay.
Submitted on 02-07-2016
One night stay ready for an early start on the euro Shuttle. Fast check in and out. Evening meal was really unexpectedly very good nice curry good service. Room was great just what was asked for. Breakfast the only let down not a full English ie no bacon and the orange juice was not working everything else was all good.
Submitted on 02-07-2016
I have used this hotel a few times now and have always been happy with my visits. The Wi-Fi is usable for basic work and browsing, the rooms are standard but comfy, the breakfast is available early( 0630) and is nice. The staff have always been polite, welcoming and happy to see you. I try to use this hotel when ever i can but due to its location it can be fully booked. Over all a good advert for the franchise.
Submitted on 07-07-2016
This is the third time we have stayed. The staff are superb very friendly and cannot do enough for you. I am disabled and they looked after me like I was the queen. The facilities are great excellent breakfast bedrooms are spotless with towels and bed change every day. The whole place is brilliant with a lovely relaxed atmosphere.
from Petritoli
Submitted on 08-07-2016
We have stayed here on a number of occasions prior to going through the Chunnel. It is very convenient and comfortable in a utilitarian way. The breakfast on our visit this month was notably poor however: brown scrambled eggs and the cheapest motorway sausages with no bacon available.
from Nottingham
Submitted on 09-07-2016
Just one issue, this is not that easy to fine if you use the postcode in your satnav. The postcode is the middle of the motorway, get off at the next junction & take a right, right again etc, it easy to find just takes a moment to figure out. The big advantage of this place is that it's genuinely quite, there is a large car park, and it's 10- 15 mins from the tunnel in the morning. There's loads of places to eat at the motorway junction, so if your heading down for an overnight, it might be ... Read more
from Harrogate, United Kingdom
Submitted on 11-07-2016
Ideally located for comfortable bed & room for overnight stop if using ferry or tunnel services. Friendly staff. Restaurant mediocre but at least you can eat without going out. Breakfast very basic- poor impression for anyone arriving in UK!
Submitted on 13-07-2016
Travelling to Spain we decided to book this hotel so we could get on the channel tunnel first thing the next morning. The hotel is clean and the staff were superb. The room was clean and had everything you need for a quick over night stay. Breakfast the next morning was your basic buffet which was fine and set us up for a long day traveling. Would defiantly recommend this hotel and will be back if I'm crazy enough to travel all the way to Spain by car again.
Submitted on 16-07-2016
Basic rooms but clean and tidy Food good Fantastic helpful staff made our stay and they should get an award for their smiles and pleasant demeanur Will overnight again The dog was made very welcome and he would also be keen to stay again when travelling on Eurotunnel as long as the French allow us to travel ??
from Sheffield, United Kingdom
Submitted on 18-07-2016
Ok, so this is probably the cheapest deal in town. We usually stay at the premier inn just down the road but it was about 60 quid extra for a late check in / early check out so we thought we'd give this a go. First off, staff are fab - friendly, helpful etc top notch. The room was 'OK' booked a family room which was small and the bed wasn't that comfy and *only* double (as opposed to super King at premier). It smelt a bit 'funky' which (probably!) wasn't us as we'd only traveled a couple of hour... Read more
from Bordon, United Kingdom
Submitted on 19-07-2016
The air conditioner was set too high, 19 degrees, and this could not be adjusted. Spoke with staff who tried to turn it lower but failed; stated that they would need to report this as a fault; was given a fan that was not powerful enough to cool the room. Spend a long hot night trying to sleep. If they managed to resolve this issue then I would recommend the place for people to stay; on another note, the breakfast was OK, limited to what you could have but good.
from Sheffield, United Kingdom
Submitted on 20-07-2016
Nice rooms, well equipped and only about 3 minutes from the tunnel. Tesco about 300 yards away with cheap petrol. Quite a few places to eat nearby. We decided to stay in and have a take away in our room. The hotel provided plates etc and had a range of take away menus to choose from. They then deliver to reception who call you when it arrives.
from Blantyre, United Kingdom
Submitted on 22-07-2016
Returning from a family holiday in France, we decided to plan to get through the Eurotunnel back to England and then have a stop over here, before the drive back to Glasgow the next day. The hotel isn't very well signposted, off the big roundabout before you enter Cheriton, but it is conveniently located for the tunnel and the M2. There are also several supermarkets nearby to do what we did, which is to buy an 'in room picnic'. The hotel was clean, although the family room we booked was quite sm... Read more
from Glasgow, United Kingdom
Submitted on 24-07-2016
We stayed here prior to a trip through the tunnel only because our first choice wouldn't take us for one night. The room was very basic. An indication of the standard of the hotel was that when I'd ordered chicken tikka masala from the limited menu no naan bread was available and the only alternatives were garlic bread or chips. Surely a "professional" hotel chain should have enough naan bread to match the number of portions of chicken tikka on offer. Breakfast was similarly basic. Overall we'd... Read more
from Poynton, United Kingdom
Submitted on 25-07-2016
Budget hotel ok if your catching the tunnel expensive for what you get no room service no bath in my room just a shower no nice soaps etc food was bar food and burgers nice and clean but they do charge because it's near the tunnel Staff at the hotel were nice and helpful
from Manchester, United Kingdom
Submitted on 26-07-2016
Can't do better for proximity to the Channel Tunnel, price, free parking and breakfast. Second stay, 3 of us with motorbikes. Slight technical hitch in losing a numberplate on the way down and the late staff (we arrived 11pm in a lightning storm) were exceptional in their assistance. They sourced and printed a list of places we could get one made, printed maps and offered all sorts of assistance. Five star service. Room was large enough to dump all bike luggage, clean and spacious. Bed larg... Read more
from Cardiff, United Kingdom
Submitted on 26-07-2016
Stayed prior to early train through tunnel and was pleasantly surprised. Up to HIE usual standard with decent bar helpful staff comfy room and good breakfast. Close to tunnel terminal but quiet. Would stay again.
from Runcorn, United Kingdom
Submitted on 29-07-2016
Hotel is clean and quiet despite large numbers of people. Rooms are typical of Holiday Inn Chain but comfortable and acceptable for a brief stay such as ours. Breakfast was included and although choice was limited, it was well prepared and hot where appropriate. Did not try evening meal option but again, choice limited but reasonably priced. Free Parking on site.
from Norwich, United Kingdom
Submitted on 29-07-2016
this hotel is only year old but looking tired curtains broke light broken dirt in bathroom round the skirting's needs attention .on positive had good night sleep breakfast was bit of let-down no fried eggs only scrambled no bacon only sausages and baked beans but there was fresh croissant and they were hot over all it was ok
from rotherham
Submitted on 29-07-2016
Very close to motorway and Cannel Tunnel, both a few minutes away. Rooms clean and functional. Bathrooms had bottle of soap only. Limited tea/coffee bags supplied, no biscuits. Lacking finesse. Meals were basic and not very appetising, particularly the breakfast. Tables in bar area with no designated dining room. Tables and bar top sticky and in need of a wipe over. Staff friendly and helpful. Large car park on site. Disabled friendly. Expensive hotel taking into account rooms, food etc.
from Sheffield, United Kingdom
Submitted on 29-07-2016
Booked in here as we were getting an early train to France the following morning. We received a warm welcome and all the information we needed for our stay including restaurant recommendations. Having driven a long way that day we opted for a takeaway which we ordered and was delivered to the hotel. The hotel provided crockery and cutlery and we ate in their restaurant. The curry was fab. The room was comfortable and as we had to leave very early in the morning we received a pack-up breakfast a... Read more
from Cologne, Germany
Submitted on 31-07-2016
We stayed here for night as catching an early Eurotunnel crossing. I had booked here as the premier Inn we have stayed in previously was full. The place was fairly easy to find on sat nav, and located next to a 24hr Tesco and petrol station, which was a bonus. The car park was busy but still had spaces when we arrived at 9:30pm, reception staff were extremly efficient and welcoming. The room was ok, had everything we needed, the bed was a bit saggy and creaky and the air-conditioning whined a bi... Read more
Submitted on 31-07-2016
Traveling to England from Germany was a long car ride and after the ferry boat trip across the English Channel, Holiday Inn Express was a nice place to rest before continuing on our vacation. Checking in was easy and quick, plus the staff is very friendly. The rooms were nice and pretty clean. One room that my wife and I stayed in with our two kids had damage to the wall, but otherwise the rooms were good. The internet requires a voucher, which is provided for free, but the voucher is only va... Read more
from Wales
Submitted on 05-08-2016
I booked this hotel the evening before getting the tunnel due to it's perfect location. Arrived around 9pm and there was a mix up with the rooms (we needed a family room but they had us down for a double. The staff was very apologetic and came up to the room with us to make up the sofa bed. The sofa bed was broken so she put us in another room. All rooms were pleasant and good value for the money. As we were leaving at 5am we presumed that we would miss breakfast but the receptionist ordered us ... Read more
from Birmingham, United Kingdom
Submitted on 05-08-2016
This is the second year we have stayed here due to its proximity to the EuroTunnel. The hotel is perfect for a stopover with ample free parking and good clean facilities. The staff are really friendly and efficient and very helpful, five stars to them! The food is standard budget hotel fare so we took a taxi into the town for £8 where there are some good places to eat and drink. Certainly would use this hotel again.
from Braintree, United Kingdom
Submitted on 07-08-2016
We wouldn't stay anywhere else before an early Channel tunnel start. The family room enables everyone to get a reasonable night sleep. Staff are really friendly. We had a problem with the air conditioning in our room which was solved quickly. We ordered takeaway for dinner and were provided with crockery and cutlery in the restaurant as advised by staff. The WiFi is free and handles the demands made by excited children, and parents making last minute preparations. The breakfast offers enoug... Read more
from Truro, England, United Kingdom
Submitted on 07-08-2016
Very impressed with helpfulness of staff last night, namely John, who saved the day. We had one double room booked, but my sister was stranded with us due to an accident/delay on M25. All rooms were booked out, it was a very busy night at the hotel, but John went above and beyond and managed to somehow organise a room. Thank you so much.
from Bridlington, United Kingdom
Submitted on 08-08-2016
We stay here 2 - 3 times a year, very convenient for the Tunnel Food fine, but they also assist with take away delivery providing plates etc Breakfast more than adequate Free parking - novel as at some HIE you pay for it Staff helpful Only concern is that the rooms are passedtheir best, repaired carpets, shower tiles need fresh grouting Otherwise good!
Submitted on 09-08-2016
Stayed here for two nights for local wedding. Finding the hotel was easy and well signed. This is a typical Hoilday inn, Very well laid out and functional. The staff at check in are friendly and informative. There is food available at evening . We were given a list of local restaurants with address and post codes. They also have a collection of local take aways who deliver to the hotel and you can eat in the dining area. If you are traveling and need a stop over this hotel is i... Read more
Submitted on 09-08-2016
If you are wanting a place for a one night only stay before or after a trip to France using the channel tunnel this is an ideal place. If you are wanting to stay and explore the area I would avoid this one. There is no where within walking distance for meals so you are stuck having to use the hotel for meals, which we found expensive and not great. Breakfast was mediocre and lukewarm. Staff were friendly but when we reported a light was not working, although promised that it would be fixed, it ... Read more
from Ipswich, United Kingdom
Submitted on 10-08-2016
Quick stopover on an Aug Fri night before an early morning Channel Tunnel crossing. Perfect location, just 5 mins from the terminal - don't even need to go back on the motorway. Rooms were exactly as you'd expect and the whole experience typical Express by Holiday Inn - no complaints at all. Bar staff were really helpful and fun with he kids. Nice surprise of an early morning breakfast box option (included in room rate) as we were leaving before breakfast started. Will definitely u... Read more
from North Yorkshire, United Kingdom
Submitted on 10-08-2016
Stayed one night in this hotel recently, on our way on holiday. It was the weekend of the horrendous delays on the Dover cross channel ferry service. We arrived at the hotel quite last, although they had telephoned us on route to say that, as there were delays in and around the area of the hotel, we would be able to order a takeaway and get it delivered to the hotel if we wanted when we arrived, as they realised that people were arriving later and hungrier than expected. Which I thought was a ve... Read more
from Taunton, United Kingdom
Submitted on 11-08-2016
Modern hotel with large rooms, couldn't fault it at all! Will most definitely return. Staff very friendly. You can even order a takeaway from the large variety in the town ( menus displayed in reception) which will be delivered to the hotel you can then eat it in the dining area! We ate from the hotel menu which was fine we even took our own bottle of wine!
from Melksham, United Kingdom
Submitted on 14-08-2016
Friendly staff, clean accommodation although understandably noisy being close to the motorway. Breakfast was well cooked and included in the cost of the accommodation Convenient for the tunnel would use again.
from Southampton, United Kingdom
Submitted on 16-08-2016
I stayed here for one night, on business. The staff were very helpful and friendly, and the service was very good! Location just outside Folkestone town centre, £7-8 in a cab. Hotel was clean as expected, and I gave much amusement to the reception lady, having checked out in my full suit, and flip flops, due to forgetting to pack socks! She very kingly pointed me in the right direction to buy some! ???
from Northern England
Submitted on 16-08-2016
Excellent location near the tunnel check in, convenient for the motorway and also Folkestone for restaurants and a walk along the Leas. Problem...our room was due a refurb and I'm sure our room smelt of dog...a suspicion backed up by seeing other guests with dogs in the foyer. Live and let live but I'm not wanting to sleep somewhere that smells like these peoples homes obviously do. I'll ask next time if there are special areas for doggy avoid them. It's up to you but...
Submitted on 07-09-2016
We often stay here when we visit family in Folkestone. We find it to be the best hotel in the area. The bathrooms are nice and modern and the rooms are ok, they could do with some extra cleaning but there was nothing major. Once when we stayed here there was a bit of a mix up about what time breakfast finished on the Sunday, It had finished an hour earlier than was stated. A lot of other guests were complaining about this as well. The breakfast finishing earlier didn't bother me as much as the ... Read more
Submitted on 07-09-2016
This hotel is in an excellent position for the Channel Tunnel. The rooms are clean and modern and the Bar/ Resturant though a limited menu the food was very good. Would certainly stay there again.if you want to go into folkstone it is to to far to travel.
Submitted on 08-09-2016
I didn't expect to like our stay here but was pleasantly surprised. The staff were friendly and helpful. As we had our dog with us we chose to eat at a pub which was about a mile and a half away as our dog would have probably barked at all the other dogs who were with their owners eating in the hotel that night. It is in the perfect location next to both the big Tescos and of course the Channel Tunnel. I would definitely stay here again.
Submitted on 08-09-2016
Stayed here for 1 night for business as I had an early morning meeting just round the corner. I was greeted promptly when I arrived and given my key card. The room was clean, a nice comfy bed and I large TV. Free Wi-Fi was also available. Bed and breakfast was included and also free parking. The hotel allows dogs if you give them prior notice. A great hotel to stay in if you've got an early morning channel tunnel to catch!
Submitted on 08-09-2016
We always stay here when we are travelling on the euro tunnel, the staff are always friendly and the rooms are comfortable it's a great little stop over hotel, this time we stayed at the end of our holiday after crossing back into the uk and we felt like we had extended out holiday by a night before a long drive home!! Family friendly and highly recommend!!
from Chester, United Kingdom
Submitted on 11-09-2016
We have used this hotel two years on the run as a stop off from the tunnel and it has been a friendly and reliable experience on both occasions. Rooms: The rooms are a good size, the beds are comfortable and ours came with televisions in with a variety of normal television channels. The bathrooms are clean and reasonably spacious. The toilet and shower room share a door that can separate the whole bathroom or isolate and separate the toilet depending on what you wish. If you book a family room... Read more
Submitted on 11-09-2016
Wi-fi could be better; bed a bit worn. Thai curry was very good- the battered fish less so. Can't beat the location if travelling through the tunnel. Car parking is good and very close to cheap fuel at the Tesco close by. Staff are efficient and friendly
from Birmingham, England
Submitted on 12-09-2016
Stopped overnight on the way to France, hotel is clean, ordered food in which was great. Couldn't fault the hotel or the staff, the girl on reception was Francesca (I think!). Was quiet overnight, took breakfast with us. Will stop here again for sure.
from dianebates
Submitted on 14-09-2016
Very satisfied with our stay here, lovely comfortable room, basic but had everything you could need. The staff were all extremely helpful and friendly (note to manager give your staff a big pat on the back !! ). Love the fact that they allow you to order takeaway to eat in your room , and even provide cutlery and plates if required !!! When you have had a long journey , you just don't feel like getting ready to go out its a perfect alternative . After a good nights sleep , we had a lovely breakf... Read more
from Lincolnshire, United Kingdom
Submitted on 14-09-2016
The location so close to the Tunnel is everything. Very clean, attentive and friendly staff, we did not eat in the restaurant, but the menu looked attractive and fairly priced. Rather expensive, but location made it value for money.
from pontypridd
Submitted on 14-09-2016
Stayed here on overnight stopover from returning on late night Eurotunnel. Arrived much later than expected due to tunnel delays. Night porter waiting for us and very pleasant. Nice comfortable room and good breakfast. All in all good experience.
from Warrington, United Kingdom
Submitted on 14-09-2016
Could not fault my night stay here at all, great simple check in, clean comfortable room, enough towels, nice shower, comfortable bed, breakfast included, easy check out! What more could you want? If I had to pick at anything at all it would be that there wasn't any plugs at the side of the bed, but lucky for me I've started to bring an extension lead! The only other thing was that there was a desk/dressing table but no mirror in front of it, there was an area for drying hair which included a h... Read more
from Llanelli, United Kingdom
Submitted on 16-09-2016
Food poor, breakfast embarrassing for a BB - snack evening meals, we went to excellent Gurkha within walking distance, walk to Tesco for your breakfast! Room & Service fine - clean tidy, we had ground floor room, and passed rooms for those with difficulty accessing others
from Cornwall, United Kingdom
Submitted on 22-09-2016
Travelling with a dog was no problem at this holiday inn. I've stayed in quite a few and this was the most pleasant. The staff were great and very friendly and the hotel was in very good order. Bit too hot at night and a bit of black mould in the shower which should be dealt with, but all in all a very pleasant and easy stay. And so handy for the channel tunnel.
from Stratford-upon-Avon, United Kingdom
Submitted on 23-09-2016
Simple but clean room and en-suite then only a short drive to the tunnel or Dover docks. The food was basic and as though they recognise this, staff pointed out both take out and eat-in restaurants nearby. Judging by the number of people checking in, busy car park and crowded bar/eating area it seems Holiday Inn Express are meeting a need but don't expect any frills.
from Cheltenham, United Kingdom
Submitted on 24-09-2016
This hotel is a short distance from the town centre, basic & clean what you'd expect a Holiday Inn Express to be. Small bar & restaurant, basic but adequate breakfast. Used for night before Euro tunnel, workmen and business stop overs. One night is fine.
from Nottingham, United Kingdom
Submitted on 25-09-2016
Stayed one night before the crossing to France on the tunnel. The rooms were clean and basic but did the job. The car park was well lit for expensive cars. the service was good. Breakfast was basic but fine.
from London, United Kingdom
Submitted on 27-09-2016
Like probably most of their clientele, we were overnight guests before using the tunnel the next day so had no expectations that this would be a luxurious stay. It is absolutely fine however, for the price paid and the convenience of being so close to the tunnel. The shower had a bit of mould in it, the (double) bed is small and not all that comfortable, but with free parking and easy access, it is not a big problem. The staff were very welcoming and helpful; we made the decision to eat the c... Read more
Submitted on 29-09-2016
First of all due to Hiltons Loyalty scheme which other chains don't do, I took a free nights stay. And so perhaps I should not give a negative description. But, probably because I have given some negative reviews I had a warning letter on arrival.'You must give us opportunity to put any problem right' Well it wouldn't stop me if I wanted to. I have always given credit where it is due. The staff are always good in these hotels. This one is vey convenient for the Channel tunnel too. However, I was... Read more
from ireland
Submitted on 29-09-2016
Stopped on the way to France. It's an ok place with clean rooms. Don't expect much of the food and you should be happy with what you get. It is overpriced but you pay for the location and convenience. Handy for the tunnel. Does what it says on the tin.
from Bournemouth, United Kingdom
Submitted on 03-10-2016
We stayed for a night before getting the early channel tunnel crossing. The check-in staff were reasonable and pointed is to a list of local takeaways that would deliver to the hotel - this told us all we needed to know about the hotel catering! The bed was so soft and lumpy and realistically too uncomfortable to sleep on. We pulled out the sofa bed thinking that one of us could sleep on that. However the slats were broken, the mattress was covered in blood coloured staines and it stunk. We ... Read more
from nottingham
Submitted on 04-10-2016
We used this hotel prior to an early departure to France, the reception and bar area looked like a factory canteen, we would usually had a drink before bed but this area was so uninviting we decided to give it a miss,the room size was ok but the carpet was dirty, the pillows hard and uncomfortable, the smelled of sebum and smoke(albeit it was a no smoking room) We will not stop there again.
from Shanghai, China
Submitted on 07-10-2016
What is the point of a hotel? To provide comfort away from home? I have stayed in Holiday Inns across the world and quality does vary, but never in my travels have I come across beds so small, in this chain or others. I only stayed here so I could get a good night's sleep before a long drive to southern Germany the next day. I now wish I'd just started from home... I woke multiple times throughout the night in fear I would fall out of the bed which was not big enough for two people, despite m... Read more
from Southampton, United Kingdom
Submitted on 08-10-2016
room was a nice size,clean and with tea and coffee facilities, all we needed.Staff were very helpful and keen to help when required. Breakfast was adequate before travel with reasonable choice of foodstuffs.
from Billinge, United Kingdom
Submitted on 10-10-2016
We booked disabled rooms for our party. The booking process allowed us to put 2 a and 2 kids into each room. We booked back in may for our trip to disney and our return 1 night both ways. We arrived around 2pm to be greeted and advised that i had booked the roomx incorrectly. The guest service mgr was very unhelpful then decided to ring head office to see why they where not aware on the number of travellers in each room. After being stood there for about 20 mins and a 6 hr journey. Sophia came t... Read more
from Aylesbury, United Kingdom
Submitted on 10-10-2016
My wife and I booked the hotel prior to, and returning from our Spanish holiday via the channel tunnel. Very accessible for the tunnel, easy parking. One male and three female staff that greeted us took care of all our needs. We were not sure who was the manager as they were all equally professional in their attitudes and ability to assist. The room was clean, well lit and sufficiently stocked. We booked a meal for the evening which was very easy to do. The menu was small but I think very effect... Read more
from Cardiff, United Kingdom
Submitted on 11-10-2016
Picked this hotel for its convenience for the Tunnel and also it's dog friendliness. Easy friendly check-in on a Friday night and room was more than adequate. Breakfast was as expected - Holiday Inn is never going to be 5 star and was perfectly acceptable. Had better but then again have had worse. Not the cheapest hotel available but ticked the boxes. Would use again.
from Leeds
Submitted on 12-10-2016
Stayed here the night before our Eurotunnel crossing, only paid £67 B&B, bargain. Our room was a little compact with a slightly unusual bathroom layout, but it's located only 5 minutes from the tunnel and they accept pets, we will be back.
from Bath, United Kingdom
Submitted on 13-10-2016
Room clean, small size but ok for one night. Staff really professional and friendly. Good for parking.What let this hotel down was the food. We decided to stay in for the evening and ordered from their menu, worst fish and chips I have ever tasted and we are by the coast....all batter and hardly any fish ...and that was brown coloured. The breakfast wasn't much better, no fresh fruit ...scrambled eggs, sausage, and baked beans !! groans come on express surely some mushrooms or tomatoes better ... Read more
from Telford
Submitted on 13-10-2016
I think it says on their publicity 4 minutes to the Eurotunnel terminal, which is a slight exaggeration, but not much. Dead easy journey, avoiding the motorway and only a couple of minutes more than that. Good clean room, quiet considering proximity to M20, and breakfast thrown in if you want it. Free newspaper as well. Highly recommended.
from Wickford, United Kingdom
Submitted on 14-10-2016
Our stay at here was as expected. The staff were polite and courteous, the room was clean and well maintained. For us the hotel being on the outskirts of Folkstone was a bit of a bind for getting into town, but if you are going to use the Euro Tunnel it is ideal. The breakfast was very useful save having to find some where to go for breakfast.
from London, United Kingdom
Submitted on 15-10-2016
Nice hotel. Clean and tidy room. Comfortable bed. Staff friendly and helpful.Stayed here for the Euro Tunnel Shuttle, literally five minutes away. We left early and they do a take away breakfast which was ok.
Submitted on 16-10-2016
Stayed here the night before , we got on the Euro tunnel in Folkestone Kent . Modern clean room with everything you require for a short stay. Breakfast included with hot and cold options . Drinks including
from Southampton, United Kingdom
Submitted on 17-10-2016
Stayed here overnight as was getting an early channel tunnel crossing in the morning. Room was great. Food on offer in the evening was basic pub grub and a little expensive for what it was. Breakfast was good however a slightly limited selection of hot food. I would stay again
from Dublin, Ireland
Submitted on 18-10-2016
Have stayed in many Holiday Inns and this one would be lower in quality than any in the US. The staff were polite and courteous, the room was clean. The breakfast options were OK but disappointingly none of the Holiday Inn signature cinnamon rolls. We were not acknowledged as IHG rewards members Parking is available but on the night we were there it was difficult to get a spot.
from Gosport, United Kingdom
Submitted on 18-10-2016
Clean and tidy rooms. Staff very accommodating and helpful. Constant supply of tea and coffee for free in the reception. Area. Basic breakfast but enough to get you going in the morning. We ate in town and a taxi for 6 was £8. Only 5 minutes to the tunnel so very convenient. Would stay again.
from Cambs
Submitted on 19-10-2016
I used this as a meeting / starting place for a Saga cruise. Perfectly located, with cheap fuel nearby. Clean, well-equipped, comfortable rooms, reasonable food...what's not to like? And they park your car for free.
from Reading
Submitted on 20-10-2016
Basic but clean and comfortable room. Fantastic staff who are definitely out to help all residents. Tea top ups as needed. Loads of parking. In house restaurant is functional. However you have 6 local takeaways who deliver to the hotel and you can eat this food at the restaurant tables using the hotels cutlery and crockery. Had a takeaway from Conchitas which was great. The staff let me use the hotel phone to order the food. Recommended.
from Glasgow, United Kingdom
Submitted on 25-10-2016
A typical HI Express nothing special but you know what you get; basic, clean and basic breakfast. Location is only good for the tunnel, must have a car as nothing appears to be in short walking distance no pub, no restaurant, no shop....nothing.
from Hertfordshire, United Kingdom
Submitted on 29-10-2016
once inside the hotel it is very quiet but through the windows there is a lot of noise from the road - if this disturbs your sleep ask for a room at the back of the hotel - the staff are all very well trained and well mannerred - this is such a handy hotel for the eurotunnel being only about 5 mins away and also very near to a large tesco for petrol; and any other forgotten to pack things - the hotel is very good value for money as it includes breakfast in the price - but we do wish they would ... Read more
from Oxfordshire, United Kingdom
Submitted on 02-11-2016
Great value hotel so close to the channel tunnel (5 mins). Rooms spacious, clean and comfortable. Breakfast included but a little disappointing - sausages were inedible and no bacon. Continental options were nice. Restaurant prices were high considering it is like a canteen so decided to order a pizza which they let you eat in reception. Would recommend based on cleaniness, comfort and location
from Daresbury, United Kingdom
Submitted on 02-11-2016
So its what you would expect from a Holiday Inn Express, tidy, clean, pleasant staff - the duty manager was so sweet and really looked like he cared about you being comfortable. Was abit of a nightmare to find - tired and in the dark but once there it was SOOO easy to get to the tunnel.The restaurant/bar really lacked in ambiance but what do you expect when all the guests we using it as a stop over before moving on the next day. The food was basic but again - it doesn't make out to be gourmet. B... Read more
from chepstow
Submitted on 04-11-2016
Very close to where we were visiting. Nice comfortable room and quiet. Stayed in a family room, had everything you needed, towels, shower gel and tea/coffee making, even had a hairdryer which was great! Nice breakfast. Would stay here again when visiting family.
from Carmarthen
Submitted on 05-11-2016
Another problem free stay at this hotel, comfortable, clean and convienient for Euro tunnel. If there was a constructive comment, it would be to add extra choices to the cooked breakfast. Good meal in the evening.
from Essex, United Kingdom
Submitted on 06-11-2016
I stayed here last night after visiting a friend, you would think with a world wide known brand you would get some form of quality......or maybe not. 2 members of staff on duty on arrival, a good start, I was allocated a room on the ground floor, the room however was designed for a disabled person, which is fine but I am not disabled ? I asked to be moved, and that was not an issue. The next room on the first floor, was ok except for the dated appearance and issues as shown on the photos. The n... Read more
from Châteauponsac, Limousin, France
Submitted on 07-11-2016
This is a reasonably cheap hotel that is excellently located for the Eurotunnel services. It is not attractive or grand in anyway and there is very little reason that you would probably want to stay there for any other occasion, but if you are looking for a quick overnight stay en route to France, with free parking, free breakfast and free Wifi then this ticks the boxes. Rooms were clean, adequate and the bed was comfortable. The restaurant provides a small choice of food but will also provide y... Read more
from Warminster, United Kingdom
Submitted on 08-11-2016
A one night stay. Plenty of parking and breakfast was fine, if not a little limited. Bed was relatively comfy and wireless connection was good. Room was tired, as was bathroom (broken plug mechanism), lift out of order. Staff very pleasant. Ok for a night, but I wouldn't stay for a longer duration.
from Macclesfield, United Kingdom
Submitted on 09-11-2016
Hi. Stayed there for one night. Wifi was very good and reception staff very friendly. The room was good and there was plenty of parking. Breakfast was included wasn't great but did it's job. At the end of the day I payed £65 pound think that's a good price for what you get.
from Oxford, United Kingdom
Submitted on 10-11-2016
Very few hotels are as easy to find especially in the dark which is a bonus. Welcoming reception staff which after a three hour journey was appreciated. Room clean and reasonably comfortable although tired decor. Disappointing there was only one chair despite the room was a family room and meant having to sit on the bed. We chose to eat in as the weather was poor and you have to be prepared for a limited menu which seems over priced especially a slice of garlic bread for £3.50! Very good break... Read more
from Cambridge, Cambridgeshire
Submitted on 12-11-2016
This was a free stay given to us for a very bad stay we had at view hotel eastbourn, the staff are very helpfull and attentive i was impressed by comfort of the beds,i had problems trying to warm up the room which was an accessable room for disabled,the only heating system did not function but staff brought a fan heater very kind, i would like to see a stool in shower for disabled person to sit when drying with towel,plenty of parking ,dont expect too much on the way of breakfast,it seemed stran... Read more
from London, United Kingdom
Submitted on 14-11-2016
WOW! When this hotel says it's pet friendly, they mean it! We're platinum elite members who are consistently pleased with our IHG hotel experiences, but the managers and staff at the HI Express Folkestone went way beyond "good" in making Newf Ruby very welcome. From the first step into the lobby, everyone took excellent care of us and went out of their way to accommodate all of us. The room was clean and a good size, the small evening menu was surprising in its offerings and we liked the two so... Read more
from Warwickshire, United Kingdom
Submitted on 18-11-2016
This is our first trip abroad with our new puppy. This hotel is very accommodating and used to having pets stay. The reception was well organised and had all our documentation ready. The room we were given was more than adequate, having a large double bed and separate sofa. It was clean, warm and comfortable. I took our dog's own large blanket and she used this to sleep on. We had an evening meal in the hotel which was delicious. My chilli was defiantly home made and the accompanying garlic bre... Read more
from Civitella Messer Raimondo, Italy
Submitted on 21-11-2016
I have stayed here many times as it is very close to the channel tunnel, the rooms are clean and good condition. I did try the breakfast once ! Staff are friendly and helpful and I will use this stopover again. Mel. Italy.
from Norwich, NY
Submitted on 22-11-2016
The hotel was easy to find ?? marked by signs ?? right off the M20, and the street where the hotel is located is a dead end, so there is not much traffic. Upon arrival, we were pleased to find that housekeeping, knowing there were three guests staying in the room, had set out a third set of towels, and had opened up and made up the pull-out couch bed. The room was clean, comfortable, and quiet. Continental breakfast was included and had many choices, both hot & cold. A note for American ... Read more
from North West England, United Kingdom
Submitted on 25-11-2016
we stayed here for one night on our way through the channel tunnel. its really close to the terminal, we checked in late and staff were friendly and helpful. rooms are as standard holiday in express. nothing fancy. nice and clean and a decent breakfast.
from Northampton, United Kingdom
Submitted on 25-11-2016
I stayed with a colleague en route to the tunnel. the parking and booking in was fine. no English cider in the bar but not such a big deal. The room was clean but cold and when I went to bed i could no sleep. I went to the reception and discussed this with the night porter and he said he will "reset " the heating, nothing changed. it would be no good staying here in the depths of winter, breakfast was as expected , dull.
from Rochester, United Kingdom
Submitted on 28-11-2016
We stayed here on our wedding night just so we could be with all our guests one more night as they'd travelled so far to see us get married. Didn't expect much but got even less than we'd hoped for. Staff were abrupt and rude to my husband and best man on the wedding morning when they dropped their cars there, even when my husband explained it was his wedding day - they didn't even say congratulations! Shower was cracked, bed was so uncomfortable, breakfast was just vile and the cheapest weakest... Read more
from Kent, United Kingdom
Submitted on 29-11-2016
Well slight confusion here - we booked two double rooms in May this year at what was supposed to be a discounted rate as we was attending a wedding at The Old Kent Barn in November. I rang to confirm my booking a day before the wedding but I also noticed that the rates were cheaper on the website, so I asked why we couldn't have the cheaper rates as we was not receiving any extras, apparently I had to become an ING member to obtain the cheaper rates, when my sister rang to change her booking sh... Read more
from Cheshire England
Submitted on 30-11-2016
Four of us stayed for one night after arriving back from France. The closeness of the hotel to the Eurotunnel is extremely convenient and it was easy to find. There was plenty of parking in a well lit car park. The reception staff were very pleasant and efficient. The room was a good size and the bathroom was perfectly satisfactory. The only slightly negative point was that the two pillows were quite thin. One decent sized one is preferred. The temperature was easily controlled and was just rig... Read more
from Portsmouth, United Kingdom
Submitted on 30-11-2016
We wanted to be close to the Channel tunnel so that we could make an early start the next day. Our room was spacious and clean. The staff were friendly, welcoming and couldn't be more helpful. As soon as I mentioned a noisy fan outside our window, Room 119, it was switched off allowing us to have quiet and a good nights sleep. The included buffet breakfast was perfectly adequate and even included a hot selection of sausages, scrambled eggs and beans in tomato sauce - not extensive but, after al... Read more
from plymouth, uk
Submitted on 01-12-2016
Great hotel, excellent staff, rooms are spacious and comfortable, bar on the premises, breakfast not a massive choice but enough to see you on your travels, all in all good value for money. Highly recommended.
from Melbourne, Australia
Submitted on 01-12-2016
Great if you are about to hop on or off the Chunnel as it's minutes away . Dogs are warmly welcomed - such a relief to find pet friendly. Clean modern and basic accommodation and good brekkie selection. Only thing I can fault is powdered milk in the coffee machine