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Mercure Edinburgh City - Princes Street Hotel

Edinburgh, Scotland, United Kingdom (EDI)

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Based on 2001 reviews
Room & Rates

Classic Room, 1 Double Bed, View (Castle View)

1 Full Bed
226-sq-foot (21-sq-meter) room with city views

Entertainment - Free WiFi, LED TV with digital channels
Food & Drink - Coffee/tea maker and 24-hour room service
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and desk
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Superior Double Room, View

1 Full Bed
Entertainment - Free WiFi, LED TV with digital channels
Food & Drink - Coffee/tea maker and 24-hour room service
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and desk
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Classic Room, 1 Double Bed

Classic Room, 1 Double Bed

1 Full Bed
226-sq-foot (21-sq-meter) room with city views

Entertainment - Free WiFi, LED TV with digital channels
Food & Drink - Coffee/tea maker and 24-hour room service
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and desk
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Classic Room, 1 Single Bed

1 Twin Bed
194-sq-foot (18-sq-meter) room with city views

Entertainment - Free WiFi, LED TV with digital channels
Food & Drink - Coffee/tea maker and 24-hour room service
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and desk
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Classic Room, 2 Single Beds

2 Twin Beds
226-sq-foot (21-sq-meter) room with city views

Entertainment - Free WiFi, LED TV with digital channels
Food & Drink - Coffee/tea maker and 24-hour room service
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and desk
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Triple Room, 3 Single Beds

3 Twin Beds
Entertainment - Free WiFi, LED TV with digital channels
Food & Drink - Coffee/tea maker and 24-hour room service
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and desk
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Privilege, Room, 1 Double Bed

Privilege, Room, 1 Double Bed

1 Full Bed
258-sq-foot (24-sq-meter) room with city views

Entertainment - Free WiFi, LED TV with digital channels
Food & Drink - Coffee/tea maker, 24-hour room service, and free bottled water
Bathroom - Private bathroom, bathtub or shower, bathrobes, and slippers
Practical - Safe, iron/ironing board, and desk
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Standard Double Room

1 Full Bed or 1 Twin Bed
Entertainment - Free WiFi, LED TV with digital channels
Food & Drink - Coffee/tea maker and 24-hour room service
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and desk
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Mercure Edinburgh City - Princes Street Hotel
53 Princes Street, Edinburgh, United Kingdom EH2 2DG

Rooms
Make yourself at home in one of the 169 air-conditioned rooms featuring LED televisions. Complimentary wireless Internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Dining
Satisfy your appetite at the hotel's restaurant, which serves breakfast, lunch, and dinner, or stay in and take advantage of 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge.

Business, Other Amenities
Featured amenities include express check-in, express check-out, and complimentary newspapers in the lobby.

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Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: GBP 13.95 per person (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

AMENITIES:
  • 24 Hour Room Service
  • 24-Hour Front Desk
  • Dry Cleaning Service
  • Elevator / Lift
  • Express Check-In
  • Express Check-Out
  • Laundry Services/Laundry Facility
  • Lounge/Bar
  • Multilingual Staff
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 2001 reviews
from
Submitted on 23-05-2016
This is my fourth business trip to Edinburgh in last couple of months. This is the first/last time I will ever stay here. Tired decor, ok if you love the 80s but that's being generous.I should have realised when I checked in when three hotel asked for the whole payment for my 3 night stay upfront that something was up. Although I protested and said that I definitely had booked and had been advised paynent on departure like all the other hotels I had stayed at in edinburgh but the receptionist ju... Read more
from Edinburgh, United Kingdom
Submitted on 25-05-2016
We had made a reservation for afternoon tea and on arrival were shown to a nicely set table by the window with spectacular views of Edinburgh Castle and the Scott Monument. The afternoon tea itself was pretty standard fare with a variety of finger sandwiches, scones with cream & jam and various sweet pastries. We were also offered free refills of tea and coffee which was nice. Over all, the staff were friendly and it's in a very handy location in the city centre with really good views if you get... Read more
from Dunfermline, United Kingdom
Submitted on 25-05-2016
We paid for a premium room on the 7th floor with a balcony to view the Gumball 3000 rally recently. It was rather expensive, but worth it for a treat, however the main entrance and reception of the hotel could do with an upgrade, particularly the toilets. The staff were very friendly and helpful to us, and of course the location was excellent with views out over Princes Street and onto Edinburgh Castle. The room was newly decorated and in good order, just slightly let down by the public areas.
from Staffs
Submitted on 25-05-2016
We travelled up to Edinburgh by train and the hotel was just a few minutes walk from the station. The room was a little tight for space but the bed was very large and very comfortable. We were in a room that had the lovely views of the castle and gardens so it compensated for the lack of space in the bedroom. Breakfast was a buffet and the staff on duty were always friendly and helpful. The restaurant was sited to make the most of the lovely views over the city. We ate in the restaurant severa... Read more
from Glasgow
Submitted on 25-05-2016
Visited here on a two night short break with my sister. The location of the hotel is hard to beat as it is directly above M&S and Jenners. It is also a short walk to Waverley Station and City Sightseeing buses are a two minute walk from hotel. Our twin room overlooked the fire escape however the room was an adequate size and the bathroom was large. Beds were very comfortable and the room clean. If you want to visit a capital city and stay in your room ask for a room at the front of the hotel but... Read more
from
Submitted on 03-06-2016
A calm town less polluted, less populated, less noisy and best of Scotland. Good food in restaurants. Drinks good. A place not to be missed and to be earmarked on a trip to Scotland. Courtesy the best. Transport princess Street is the centre
from East Grinstead, United Kingdom
Submitted on 04-06-2016
Ideal central location , if arriving by car be warned the hotel has no parking , parking is available nearby but at a cost , if arriving by train it`s 5 minutes from Waverley Station or the Airlink shuttle bus from the airport terminates outside Waverley station . If planning on using public transport during your visit nearly all the buse stop outside in Princes Street or around the corner for the tram, a nice central location , room was of a good standard and views over looking Princes Street ... Read more
from Aberdeen, United Kingdom
Submitted on 05-06-2016
We were given a room at back of hotel on Floor 6. Room was very tired looking and did not smell particularly pleasant. Chipped tiles in bathroom with an obviously very old bathroom suite and fittings and a chunk missing from bottom of bathroom door. No air conditioning in bedroom and very old, chipped and scratched furniture. Beds comfy enough if you don't mind sharing it with a flea which was found crawling down the bed having shared my bed and bitten me during the night! Lovely view of ai... Read more
from London, United Kingdom
Submitted on 07-06-2016
The hotels located at wonderful location and close to all the main amenities. The breakfast room is reall big and have some good views of the castle. Breakfast itself has many options. The hotel gets real busy with large group of travellers so go early for breakfast. The only downside is that its tough to get a cab from the hotel. You need to walk few meters in either direction to get a cab from side streets. But I think thats not the fault of hotel. Rooms are clean and comfortable. Staff is cor... Read more
from Vagur, Faroe Islands
Submitted on 07-06-2016
The hotel seriously needs an upgrade or tune up. It looked tired but it was maybe that the material used everywere was so dark. Our room was fine but I'm not sure if I would have booked at this hotel if we didn't get a privilege room with 1 double bed and 40% off + free breakfast. Our room had a balcony and because of the weather we used it as a refrigerator so we got make a cup of the with real milk :-)
from Bangalore, Karnataka, India
Submitted on 15-06-2016
Not sure why this property is not rated better. We had a fantastic stay at Mercure Edinburgh. The hotel is a very close to the Waverley station and the buses and trams leave to the Airport just a block away making this an incredible location for a short stay in Edinburgh. Nicer rooms can get you good views of the Castle I guess, but our Windows opened to a dull backyard! The bathrooms were spacious and had all the essentials taken care of. The beds were comfortable for two but the room did not... Read more
from Hong Kong, China
Submitted on 17-06-2016
This place is centrally located. Waverley Station is just across the street. Most of the bus & tram line to / from airport runs on Prince's Street. At the back of Mercure is Rose Street (paralelle to Prince's Street) where there are many pubs & restaurants. Large department stores & shops are there. Rooms are a bit small but tidy. Nice dining room. Food is good and reasonably priced.
from chicago
Submitted on 17-06-2016
Centrally-located hotel, practically across the street from the Railway Station, walking distance to everything in central Edinburgh. Generous-sized room on 6th floor with the best view in town, overlooking Princes Street, the park, Museums, and the castle. Will definitely stay here again next time in Edinburgh.
from
Submitted on 17-06-2016
Good location. Friendly staff. Rooms are small and very dated. Not enough space to open two suitcases in room at once. Fixtures and room appearance are from 1960s. Desperately needs remodeling. In this price range you can do much, much better.
from Scotland
Submitted on 21-06-2016
The location of this hotel could hardly be better as it is a short walk from Waverley Station and close to a tram stop and bus stop to Edinburgh airport. We had a room with 3 single beds and fully expected a view of the rear of the building and fire escapes but NO, our view was of Scott Monument, Princes Street Gardens and Castle - brilliant! Downside of this of course is to expect plenty of street noise and sounds of trains in and out of Waverley Station. I'd guess if you want a quiet room y... Read more
from
Submitted on 28-06-2016
We found this hotel lacking in cleanliness ,there was mould on shower wall,bathroom floor had paint splashes on it and toilet ,hard to flush.Could do with supplying a top sheet as duvet too hot.Dont want to add any more
from Prudhoe, United Kingdom
Submitted on 30-06-2016
The Mercure Hotel is close to Waverly Station and perfectly situated with fabulous views from the rooms. This was our second stay here and we found the staff very helpful and friendly. The rooms are a little jaded and could do with a refurb but they are clean and after all it IS only a three star hotel. You get what you pay for and I can honestly say that I've stayed in 4 & 5 star hotels not as good. It was a tad too warm during the night and I would have preferred a top sheet and bedspread on ... Read more
from Koror, Palau
Submitted on 30-06-2016
Had a stay here with my family. The hotel itself is, as many other reviewers have commented, very tired. Its interior finishing and carpet are all painfully reminiscent of tacky late 80s early 90s decor. The elevators take days to move around. The bathrooms felt very old and cramped and the windows in the dining bar area and rooms were dirty and fogged. The staff in the dining area during the day were extremely unattentive and seemed much more concerned with each other than the patrons. Food wa... Read more
from Cambridge, United Kingdom
Submitted on 01-07-2016
This is a no thrills mid-budget type chain from Mercure. Rooms are clean, staff friendly, nothing to complain about. The view from our room wasn't the best and it was a little warm, but thanks to a bad view it was also quiet (back street facing) so opening the window for the night wasn't a problem. Location is great - very central, a stone's throw from the station. We got a great deal on it, so it was well worth the price we paid, but not sure if I would have stayed there for more than 40/night
from Limerick, Ireland
Submitted on 02-07-2016
The location is the best possible and my room cleaned and I got a nice view to the castle. The staff was a bit slow and I had to wait almost an hour to get in my room. The restaurant offers a large option of dishes and breakfast really worth the price.
from
Submitted on 03-07-2016
The Mercure Hotel in Edinburgh was a bit of a let down to us. We had imagined a modern, contemporary styled hotel, but it wasn't like that at all. We had to park in st James shopping centre car park after being unable to find the parking suggested on their website. We knew that parking would be difficult and tjis isn't the hotels fault, but clearer info would have been a help. The room was tiny, and we overlooked a fire escape and the back of other buildings. The furniture was old fashioned and ... Read more
from Irvine, United Kingdom
Submitted on 03-07-2016
Stayed here on a Thursday night. Got checked in early around 1pm which was such a surprise. We booked a table to have dinner and got a window table overlooking the castle which was great. I had sea bream and coconut panna cotta which was rather good. The room was very nice, clean and comfortable. I would stay here again.
from Leidschendam, The Netherlands
Submitted on 04-07-2016
I have stayed in this hotel four times, this being my first review of it. As the title says, Location, Location, Location in Edinburgh can be everything. Firstly this hotel is located on Princes St., the main shopping street and thoroughfare in Edinburgh. Although a very busy street, the hotel is very quiet due to its wonderful double glazing. Getting there from the airport could not be simpler (do not hire a car if staying here, Edinburgh is a nightmare for parking, hire a car if travelling fur... Read more
from Leicestershire, United Kingdom
Submitted on 04-07-2016
Stayed here a few times on business but recently in a room overlooking the Castle Gardens, so great view but noisy. Room was very hot so available fan was welcome. Rooms are small and in need of refurbishment as they are tired and dated. Busy hotel with tourists so restaurant can be busy at breakfast times. Excellent location, close to bars and restaurants, main attractions.
from
Submitted on 05-07-2016
Ideal position to enjoy everything Edinburgh is famous for. The hotel has everything needed, good facilities and great offerings for breakfast but the hotel is so large staff hospitality is spread bit thin. No one disturbed me at all while I sat watching Princes Street and the castle at breakfast.
from Bury, United Kingdom
Submitted on 07-07-2016
I was visiting family back home and booked into the Mercure Hotel in Princess Street. The staff were lovely the building was far from acceptable for a main street in our capital city. Visitors to our country deserve so much better the decor was atrocious Cracked ceilings in bedroom and bathroom and outside the lift area, the bed base was torn, the sink was cracked and chipped the towel rail (tap) was broken. Not what i would expect to have paid for, I did report this to the receptionist to b... Read more
from Aberdeen, United Kingdom
Submitted on 10-07-2016
Stayed two nights in this hotel in central Edinburgh. We were allocated room 446 on the fourth floor overlooking an enclosed fire escape staircase. The room looked tired and in need of refurbishment with the wardrobe back panel falling off and the bedside cabinet between the beds had a broken kick board and top drawer broken and removed. The beds however, were very comfortable but ( watch out for the bed base on wheels which roll away at the slightest touch ). on the whole a very noisy bedroom, ... Read more
from Bridlington, United Kingdom
Submitted on 11-07-2016
This hotel is superb especially if you book the castle view rooms. You can sit in the wi Dow and watch life going on. The views are the best! The rooms comfortable and clean. I will book here from now on.
from Edinburgh, United Kingdom
Submitted on 11-07-2016
the hotel its self is fine . my room was very clean and had a bathroom to die for. the only negatives in my room were no view and a random picture on the ceiling . very odd in a tasteful room . feel free to remove it.. slight issue with room being very hot and towel rail in bathroom was boiling to touch . i ll move on to dinner which was really bad. so bad that the lovely manager noticed and ask if everything ok . i said my fish cake was solid and appeared to have been re fried . my main of sea... Read more
from Liverpool, England, United Kingdom
Submitted on 11-07-2016
Average 3 star hotel which is tired and in need of refurbishment but does what it says on the tin... Bed & breakfast in a central Edinburgh location. Check in was not very good - staff who didn't seem to know what they were doing and couldn't really care less but apart from that it was an ok stay. We having stayed in the G&V Royal Mile before which is simply stunning and would return there over here.
from Underwood, Australia
Submitted on 11-07-2016
Reception on arrival was good but everything went downhill from there. Being an APVC member our Advantage Plus cards were not accepted. We had reserved a standard room but there was no refrigerator nor air conditioning and you had to lie on the floor to open the safe. The bathroom had antiquated fittings and it appeared that the hotel was still living in the days of its predecessor, Mount Royal Hotel, whose name was still on the entrance doors of the hotel. The Only positive thing about our stay... Read more
from Edinburgh, United Kingdom
Submitted on 14-07-2016
My dad stayed here recently as he'd travelled up from England for my graduation. He has a prosthetic leg and is unable to manage the seemingly endless stairs up to my tenement flat so opted to stay here instead. On arrival, reception staff were friendly and efficient and offered my dad a free upgrade, however the room he ended up with was not disabled access as requested. I'd met him at the station to help with his bags and I had to take his wheelchair apart to even get it through the door. The ... Read more
from Dubai, United Arab Emirates
Submitted on 15-07-2016
decent hotel, good breakfast , not a good service. we checked in late found couple of issues , hotel staff were very casual and didn't bother to attend or follow up. but the property is good just 1 night stay ,
from London
Submitted on 15-07-2016
A bit of a fawlty towers experience... Travelling for business, I was impressed by the view of Princes Street but would have much preferred a good night's sleep! First to say there is no air con in this hotel - I have stayed here before but was glad to be able to open a window. This time I was on floor 7 and the window opened straight out onto a grubby balcony which linked with other rooms on the floor, so I didn't feel safe leaving it open. Also there is a ferris wheel right in front of the h... Read more
from London, United Kingdom
Submitted on 18-07-2016
We usually use the other Mercure hotel in Edinburgh, which is very good in every respect...although a bit further away from the center. Despite less good reviews, we decided to try the more central one this time. Location is great but service is poor and staff is not helpful. Rooms are OK but nothing special and little equipment, e.g. no fridge etc. We will use the other Mercure again next time.
from Ulverston, United Kingdom
Submitted on 18-07-2016
Not a lot more to say , think the title says it all Rooms desperately need upgrading Staff need more training Lift is a joke,could be in for ages going up and down never reaching your destination. Public areas of the hotel are tired and dirty. Needs to be clarity on parking, and costs. Priced to highly for the quality provided
from Aberdeen, United Kingdom
Submitted on 18-07-2016
Excellent location for a hotel in Edinburgh. But is let down by room and bar/restaurant standards. In my view this hotel needs a complete 100% refurbishment. Rooms can be very small and can get very hot. But if you open the window the noise from Princes Street is very loud. As mentioned in a previous review I feel sorry for foreign tourists that have come a long way to Scotland only to be given this standard of accommodation. I??m giving it 2 stars for the friendly staff and the breakfast was... Read more
from San Francisco, California
Submitted on 19-07-2016
No plugs by the bed in my room so charging laptops and devices or your phone is not possible. Very annoying when you need you laptop / or phone for an alarm. They do this I guess to save their electric bill..! The WiFi. Free, but near useless so in effect there is no free WiFi. If it takes about 30 seconds to send one email forget streaming from iPlayer or similar apps. In this day and age a hotel that cannot even get fast WiFi together should not even be telling guests there is WiFi. Modern s... Read more
from Horsham
Submitted on 20-07-2016
The location on Princes Street can either be a blessing or a curse. I had a room where the big wheel opposite looked straight into my room so I had no choice but to draw the curtains which made the room very hot ( no air con). But if you want a relaxing night 's sleep I wouldn't recommend it. The Supermarket Lorry unloading at 0500 will probably put an end to your sleep anyway! Essentially however the problem is that the hotel is just tired. The bathroom was small and poorly equipped, toiletries... Read more
from
Submitted on 23-07-2016
Facilities and rooms are ok but nothing worth the room charge. Disappointed with the staff. Was told breakfast was from 6:30-10:00 just to find out that there is no breakfast before 7:00 the next morning. Asked for a wake up call which never came.
from Brighton, United Kingdom
Submitted on 24-07-2016
A short break in Edinburgh and we found ourselves in the Mercure hotel on Princess Street. We have stayed at many Mercure hotel and they have always been very good. We arrived early and to our delight our room was available within 20 minutes so we waited in the lounge bar which offers impressive views over Princess Street and the castle. The room allocated featured a walk in shower/wet room ideal for those of us with limited mobility. Check in was speedy, efficient and friendly. All staff was... Read more
from York
Submitted on 24-07-2016
I stayed here with my son in a twin room whilst attending a concert at Edinburgh Castle. The cost was £219 for the room. I booked it expecting a nice luxurious night. I was very wrong. First, the good bits. The location is perfect for all central Edinburgh's many attractions. The staff were very helpful and friendly. The breakfast was self-service and whilst the food wasn't gourmet standard, it was plentiful and quite tasty. The beds were a bit firm, and there was a nice warm quilt: ideal with... Read more
from New Jersey
Submitted on 24-07-2016
Stayed in town to meet with business associate. Chose Mecure due to proximity to train station and restaurants. I don't think that in 40 years of business travel I have ever had a room that small. For the rate per day, just felt ripped off. Left after early and got another hotel Restaurant was ok...not great.
from London, United Kingdom
Submitted on 25-07-2016
Good Location and Nice reception, looks nice from the outside but very disappointing inside, it is old and the rooms are run down and generally just not very nice, in desperate need of modernisation..
from Glenrothes, United Kingdom
Submitted on 25-07-2016
Lovely clean hotel in the middle of princes street. Right in middle of shops and local bars and restaurants behind. Was a bit warm in the room but overlooked the gardens and the castle. Would stay here again.
from
Submitted on 26-07-2016
Very good hotel, central position ideal for local amenities. Staff are very helpful and the choice at breakfast is as good as any hotel which I have used in Britain. Who couldn't wish for the absolutely stunning view of Edinburgh Castle while eating breakfast.
from
Submitted on 26-07-2016
We stayed at the Mercure Edinburgh City - Princes Street Hotel on our first night in Scotland. The staff was accommodating and helpful as we tried to navigate outside activities to avoid the jetlag nap. The room was average, clean with a decent bathroom. Our view was superb however, with a view of Edinburgh Castle and the gardens. It's located within walking distance of Old Town, as well as the hustle of downtown with plenty of shops, pubs and cafes close by. The buffet breakfast had a wide ... Read more
from dublin
Submitted on 26-07-2016
the hotel is a bit difficult to drive to we had to find a car park at Waverley station and pay £19.50 then fight our way to the hotel from there was it worth it NO!!!!! the hotel is just to expensive for what it is you cant even drive it or park near it and the bar prices are £5.00 for a bottle of beer and the restaurant expensive to do yourself a favour if you go across the road to Waverley Station theres a Wetherspoons outside station the beers only £2.85 a pint and the foods not bad either... Read more
from Middlesbrough, United Kingdom
Submitted on 26-07-2016
This hotel is very central being on Princess Street and close to the train station. Reception staff were friendly and helpful.The view from the room was fantastic looking out over the park and the castle. The bed was comfortable and the room was clean with good facilities. The only issue was lack of air conditioning. It was a very warm but we could not open the windows due to the noise from the street below.
from
Submitted on 29-07-2016
Great location opposite train station. We upgraded to castle view, worth it in our opinion. Hotel is gradually being upgraded . We got old room , ok for a short stay. Nice touch free drinks for Accor members. Brekkie ok and again nice view of hotel. Good Value for money
from Aberdeen, United Kingdom
Submitted on 29-07-2016
I was too early to check in and the staff member I spoke to was polite and helpful - she took my details and kept my bag for me. The fact that all my details had been taken could explain why when I returned for my key and my bag, I was given no information about basic issues - such as when breakfast was, how I got in at night and such like - I kept discovering more things i didn't know! The staff were always very helpful and polite but it was frustrating. Also, I didn't know you needed to swipe ... Read more
from Austin, Texas
Submitted on 30-07-2016
I don't know what was going on with this hotel. It's a very strange place. It's not maliciously bad, but it's a very tired property. I had a fine stay at a hotel operated by this same brand earlier in the year in South America so I assumed (foolishly, as it turns out) that I'd find similar quality here. So first of all, I know it sounds silly, but the promise of air conditioning was one of the primary reasons I booked this hotel, after an experience at a different hotel in Edinburgh a few years... Read more
from Knaresborough, United Kingdom
Submitted on 30-07-2016
Just got back from a 2 night stay here. Easy walking distance from station, right in heart if princes street. Check in normally 2pm arrived 12:15 and room was ready so let us check in early free of charge. Room small but ok. Rooms very warm and air con, although desk fans are provided in room. Shower hot but not enough water pressure. Bed very comfy but hard to sleep due to heat. Superb view along prices street both what's and lovely view of castle. Staff all polite and helpful. Bar prices a li... Read more
from Marske-by-the-Sea, United Kingdom
Submitted on 30-07-2016
I recently stayed at the Mecure on Princes Street for work. Location: located in the heart of Princes Street and with expansive views of Edinburgh Castle, it's hard to imagine a better location in Edinburgh. Arrival and check in: check in was fine, with a small reception desk on the first floor accessible by stairs or lift. Staff: staff were very welcoming and well humoured, although it took a long time to be seated for breakfast. Public areas: clean, with a wonderful looking restaurant... Read more
from Plymouth, United Kingdom
Submitted on 31-07-2016
A large hotel conveniently situated in the heart of Edinburgh. The rooms were pleasant if a little drab along with the en suite but the staff were very friendly and helpful. There was no air conditioning but fans were provided - we didn't use the fan but instead opened up the windows - even so it was stuffy in the room. The biggest problem is that there is no parking - Princess street is not open to traffic other than bus's and Taxi's and the nearest car park is expensive for overnight parking s... Read more
from Adelaide, Australia
Submitted on 31-07-2016
The biggest problem with this Hotel is getting to it in the first place if you are ariving by car. There is no access for vehicles unless you are in a taxi, bus or tram. You have to park in the street some distance from the Hotel if you can find a park and then walk your luggage there. The parking they subsidise is about a 10 minute walk frm the hotel which is fine if the weather is okay. Staff in the restaurant were friendly each morning. We booked a room with a Castle view but it also had a... Read more
from
Submitted on 01-08-2016
Great hotel a little dated excellent location handy for shops and royal mile food first class we all enjoy meals not Really over price friendly helpful staff nothing to much trouble perfect for weekend away would definitly return
from Grantham, United Kingdom
Submitted on 03-08-2016
We stayed for four nights. The staff are lovely. Always courteous and seem genuinely pleased to see you. We paid for a castle view - well worth the extra. Would highly recommend this hotel. It is very well situated for all aspects - shopping, dining and drinking. Princes Street runs parallel to Rose Street. Probably the best area for food and drink.
from Melbourne
Submitted on 03-08-2016
Good place at a decent price. Nothing extraordinary. Rooms are decent and clean, the bathroom didn't have any ventilation so that wasn't great. One thing going for this hotel is its location. In the heart of Edinburgh and old town. Walkable to Royal mile.
from
Submitted on 06-08-2016
Lovely staff. Beautiful food. Very clean. I would've gave a 5 star but the hotel is very run down is in bad need of redecoration and updating. Surprised with its important location being Princess Street that it looks the way it does.
from Keighley, United Kingdom
Submitted on 07-08-2016
There is nothing redeeming about the Mercure. After spending £600+ on a 2 night stay here, during which we thought about going home early, i have reached the conclusion that there cannot be any worse than this.
from Edinburgh, United Kingdom
Submitted on 07-08-2016
We waited a good 10 minutes to be seated , however the staff were polite. The afternoon tea was lovely and plenty of choice. The issue we found was the lack of bar staff .The gentleman serving was lovely . The bar was busy and he asked the manageress for help ( think she was from Liverpool ) and she said she would come back. Poor guy is still waiting on her !!! The draft beer was out and he couldn't change it because that would have ment no staff serving . Sorry but can't see us returning . It... Read more
from Leeds, United Kingdom
Submitted on 08-08-2016
Well positioned just a short walk from Waverley station, and our room looked out onto the Scott monument. It was a bit crowded with 3 beds, but as we were out practically the whole time this didn't matter at all. The staff were very friendly and helpful. I would definitely recommend this as a central place to stay within easy reach of many Festival venues.
from Southampton, United Kingdom
Submitted on 09-08-2016
I booked 2 nights during the fringe festival so it would be more expensive, but at £150 a night, an utter rip off (I booked 8 months in advance). Room whilst spacious was dated, tired and nothing more than lived in and tatty. No air con so it was a sweat box of heat. The bathroom needed a total refurbishment from 1980. A bath with a shower over, where's the walk in shower? You can have one at half the price at the Motel One just down the road. I know I would have stayed there instead but they... Read more
from Melbourne, Australia
Submitted on 09-08-2016
Location of the hotel is awesome. It's a couple of minutes walk to the Royal mile, a few minutes walk to Arthur's seat- very central. The hotel though is just average. Nothing special. Average service, average cleanliness. It's a take it or leave it sort of a thing.
from
Submitted on 10-08-2016
The Mercure hotel is right on princes street, it's in a great place for shops, restaurants and transport. We were lucky enough to have a brilliant view of the city from our room. The staff were helpful, rooms clean and the breakfast was very good. The downfall of the hotel is that it doesn't have its own parking facilities, we had to pay £10 to park our car for the night in a multi-story car park. There is no where to stop or so we were advised when we rang the hotel, to enable you to drop o... Read more
from Toronto, Canada
Submitted on 10-08-2016
I had a double room and it was large and comfortable; There was a great selection of TV channels available. Although there was no air conditioning, this was not a problem because the weather was relatively cool during my stay. The room I stayed in was not refurbished but there were refurbished rooms available for an additional 50 pounds/night so it is possible that these refurbished rooms may have Air Conditioning. There was a safe available at the front desk and the staff were very courteous... Read more
from Brighton, United Kingdom
Submitted on 12-08-2016
Unexpected stay after a cancelled flight - arrived a 1am! Bed was beautiful and well needed. Spacious room with views up to the castle which was stunning! Has everything you need and alot of space, although no air con. Breakfast was fab and has huge Windows overlooking Princes Street. Hotels biggest asset is its location, right on princes street in the middle of everything and we found even with the windows open noise wasn't a problem.
from Ayr, United Kingdom
Submitted on 12-08-2016
A great hotel very friendly and very convenient , room was comfy and we had great views of the gardens and over to the castle the bar and dining room has great views also ,we were on the 7 th floor which had balcony door so great for smokers and very safe to go out and enjoy the view
from Liverpool
Submitted on 15-08-2016
Stayed here for one night, was upgraded on check in which we were very pleased about, room was lovely and comfortable, good facilities and a great view! The disappointing part came when we went to dine in the evening (a £22 per person dine as part of the deal we had purchased). None of the staff had good English so communication was difficult. The brasserie menu was limited, and quite expensive. The food we ordered was cold, I ate alone as my husbands meal was delivered completely wrong so he h... Read more
from London, United Kingdom
Submitted on 17-08-2016
Was truly delighted and surprised by this excellent hotel in city centre. Overlooking Princess Park our room had good balcony over looking castle. Lovely room with good service and Scottish breakfast was a delight with helpful staff moment we arrived. We were here for festival and hotel made our trip even more enjoyable.
from London
Submitted on 07-09-2016
Room looked onto brick wall , too warm , complaints not listened to . Chipped my tooth on breakfast sausage . Please don't stay here there are much better hotels in Edinburgh . The management didn't care and the staff weren't friendly .
from
Submitted on 07-09-2016
Stayed at the hotel for a business trip, the location is superb right on Princes Street. The only issue is the hotel is a bit tired in places, I stayed on the 5th floor with a really good large room. The biggest issue is no air conditioning, the bedroom was really hot, they had put a fan in the room which did little to help. The bathroom was quite tired as well and super hot ! The towel rail was on full heat and no way to turn it down/off. Shame because a few small changes would make it a superb... Read more
from Newcastle, United Kingdom
Submitted on 08-09-2016
My wife and I have just returned from a two night stay at this hotel. The location in the middle of Princes street can??t really be beaten. It??s ideal for transport links as well as having the beautiful gardens in front of it. Whilst we didn??t get an upgraded room, the one we had was fine for what we needed. Yes it looked out onto a brick wall, but if you??re going to Edinburgh to sit looking out of the window of a hotel room then you really do need to re-evaluate why you??re there! Our r... Read more
from Bedford, United Kingdom
Submitted on 08-09-2016
When booking through our business travel manager I asked for a hotel near to our Edinburgh office in Princes St. This hotel was chosen for me and was perfect. Easy access to the station and trams on only 2 minutes from the gardens. The food in the evening was excellent I stuck to the fixed menu and for £15 (you have to book at the reception for this offer) I had a three course dinner, the Moroccan vegetable tagene was absolutely delicious. Breakfast was included and there was everything to cho... Read more
from Scotland, United Kingdom
Submitted on 09-09-2016
The Mercure is in an excellent location on Princes Street for a friend and I to meet, travelling to the city by bus and train. The coffee lounge, overlooking the gardens, is large with plenty of space between tables - so far, so good. We entered at 10.40am with customers already there - but the place was still being vacuumed! The first two trays we picked up were cheap black or blue plastic - and were tacky and sticky with cup marks - the type I would more expect to see in a downmarket cafe not ... Read more
from Scotland uk
Submitted on 11-09-2016
Lovely view right up Princess St bay window which helped.Food good had wee problem with my gluten free food they did adapt eventually. Room large and nice was stung on my deal as I booked through my travel agent and paid £150 more on three nights over Christmas than a couple we met they booked direct so be care full on this one.
from York
Submitted on 13-09-2016
It's the old Mount Royal Hotel and right on Princes Street so handy for everywhere, including Waverley Station. Rooms spacious - we booked a Castle View room which was larger than those at the back and had a comfortable sofa rather than 2 hard chairs. No air con but the windows do open and there is not much noise after 10.00pm. Breakfasts OK. However, there is one step from the street to the lobby and then a further 4 steps before you reach the lifts. Reception is on the 1st floor. They do have ... Read more
from Edinburgh, United Kingdom
Submitted on 13-09-2016
This title of an earlier review title sums up my own experience. The first floor coffee lounge has a prime location, overlooking Princes Street Gardens, the Scott Monument and the Old Town of Edinburgh. Sadly it fails to live up to expectations. First impression was an overpowering smell of cooking oil. Tea was in a pot but seriously over-strong, and cakes were pre-wrapped and disappointing. Seats were on the shabby side and rather summed the place up. When I visited there were some ... Read more
from Edinburgh, United Kingdom
Submitted on 15-09-2016
Superb room with views of the castle , Scott's monument ,princes street if it's not foggy Food great the only problem with this hotel is you can't get dropped off or picked up from the front door of hotel due to bus stops and trams you have too go around the corner beside jenners, This is not the hotels fault this is due to Edinburgh council filling princes street with bus stops
from Abu Dhabi, United Arab Emirates
Submitted on 17-09-2016
This hotel is situated in the heart of princess street, very close to the waverly train station. Bang opposite you can get airport transfer buses and tour buses for the city. The stay was comfortable and staff were polite. The afternoon tea is awesome, so keep a lookout for offers. The dining area has a great view of princes street gardens and edinburgh castle.
from berwick
Submitted on 18-09-2016
We stayed at the Mercure hotel for an overnight stay and was not disappointed.From booking in the staff were really helpful.We arrived early but that wasn't a problem we just left our bags and returned later on.Our rooms looked out over the castle which was lovely.The rooms were clean and a nice size the hotel is very central and the breakfast was really enjoyable.Would return to this hotel for a weekend break in Edinburgh
from Godfrey, Illinois
Submitted on 18-09-2016
This hotel might be in the center of all the action, but it is really horrid. There is a bus stop directly in front of the hotel and the cigarette smoke from the bus stop pours into the building. You go up a flight of stairs to the front desk. Our group had horrible rooms, no one could get an upgrade. Everyone was upset. The restaurant is super dirty. I would never stay here again. Small rooms, twin bed, ancient bathroom with a tub that gave me a significant bruise. Ack! One of the wors... Read more
from selkirk
Submitted on 22-09-2016
This hotel is in a prime location. Princes Street is the busiest street so very hand to Royal Mile, castles, restaurants and shopping.. Staff were friendly and helpful.Rooms are fairly small but no smaller than most Scotland hotels and B & B's. would stay here anytime.
from Knutsford, United Kingdom
Submitted on 23-09-2016
This hotel is situated in the heart of Edinburgh has fab views at the front but be aware that the Edinburgh gets up early!! The breakfast was fantastic buffet style and was all warm and refreshed when needed!! The bar staff are v friendly and will make you feel very at home. Rooms were fine and beds very comfortable.
from Newcastle upon Tyne, United Kingdom
Submitted on 23-09-2016
This hotel is in a very convenient place and I have no issues with the cleanliness of the rooms but it is well past it's sell by date. The rooms and common parts need a thorough refresh with replacement fixtures and fittings. If possible consideration should be given to installation of air conditioning as the rooms were hot and stuffy and it was not really feasible or sensible to open the windows of the rooms fronting Princes Street were the noise of the traffic and trams disrupts sleep - be awa... Read more
from Newcastle upon Tyne, United Kingdom
Submitted on 25-09-2016
We arranged to meet friends there for coffee. What a shabby and poor place. The reception was jammed and the resteraunt seemed to think it was unusual for people to stop by for coffee at 11 in the morning. The tables were dirty and the chairs well passed their sell by date. The carpets Were old and worn and it was generally delapidated. The coffee arrived after 20 minutes or so ( it was ok) but £20 for four coffees seemed a little high. Another ten minute wait finally got us the bill. The phon... Read more
from Portsmouth, United Kingdom
Submitted on 28-09-2016
Spent one night here, easy to get to from the airport, via the tram and close to Waverley Station. Nice quiet room - at the rear of the hotel, Ate in the restaurant with a view over to the castle. Food and service very good. Breakfast offered plenty of choice. Would stay here again.
from Caterham, United Kingdom
Submitted on 28-09-2016
Used the Mercure to stop over to catch a train back to London the next day so a brief stay. The room was warm and comfortable if a little tired. Good wifi, comfortable bed, tending to the firm which I prefer. The tea/coffee offering was a little light but decent. We got back to the room quite late so weren't inclined to ask for more. The location is excellent and we had a nice view over Princes Street Gardens to the Old Town.
from Retford
Submitted on 29-09-2016
Hotel is very conveniently placed and ideal base for sight seeing / shopping. The weather wasn't very kind to us so spent some time in the restaurant enjoying a nice meal and afternoon tea watching the world go by beneath us. Good views from the public rooms and bedrooms . The hotel staff are friendly and welcoming but the rooms are " tired " but very clean and comfy . Would definitely stay again .
from Birmingham, United Kingdom
Submitted on 29-09-2016
Excellent location but very very noisy throughout the night too.Stayed here 2 nights,didn't get any sleep.Rooms very small and smelly too !!! Most certainly avoid the rooms to the front! Wouldn't recommend at all
from Brisbane
Submitted on 30-09-2016
The view from this hotel from the main restaurant is spectacular. We had breakfast and dinner here and both meals were great. The disappointing aspects of this hotel are. Difficult to access and the carpark located at Waverly station is a good 20 minute walk away. Not an easy walk either. Parking costs 19 pound. Rooms are a little dated also.
from Maldon, United Kingdom
Submitted on 02-10-2016
This hotel benefits from helpful staff and from excellent views of Princes Street. If people-watching is your forte, you will love to gaze out of the windows onto Edinburgh's busiest street. Food is good. However, bedrooms could benefit from updating.
from Melbourne, Australia
Submitted on 04-10-2016
We stayed at the Mercure in Edinburgh - Princes Street in September 2016. We had the upgraded room and as such received a 6th floor room - the views out to Princes Street, the gardens, and the castle. We found the hotel a bit run down for what we expected for a Mercure, the service was okay depending on who you got at reception. The 'Business Centre' (a computer and printer) was not working and we had to print our boarding passes for our flight. This took over an hour to accomplish as everyth... Read more
from
Submitted on 04-10-2016
Was indeed looking forward to the view to the castle that was on the photons from the hotel's web, but obviously not for me. Noisy ventilation and with a view to the gray backyard. Personnel friendly, and very centrally located.
from
Submitted on 10-10-2016
I travel a great deal for business, both locally in the U.K. and internationally, and have stayed in Edinburgh before but never at this hotel. And I never will again. It is the worst Edinburgh hotel I've ever encountered and amongst the worst I've ever stayed in. The hotel is desperately in need of refurbishment. On checking in I had to get the reception staff to move me twice to new rooms, which in itself was not easy since nobody answers the phone at reception. I asked to be moved because the ... Read more
from Doncaster
Submitted on 10-10-2016
Lovely stay at mercure Edinburgh centre. Location is fantastic. 5 mins from train station a 5 min walk to the royal mile and stunning views of the castle and castle gardens. Rooms were very comfy and although they are old they are great for what you want them for. staff at the hotel were lovely and nothing too much trouble. The breakfast in the morning was self service and was lovely. Would I stay here again... you bet I would.
from Edinburgh, United Kingdom
Submitted on 11-10-2016
This hotel is in a good central location above street level with front facing rooms having a view overlooking the castle and princes street gardens. The hotel itself is dated and could do with renovation. The staff were friendly and helpful.
from Newcastle, Australia
Submitted on 11-10-2016
The hotel is centrally located right on Princes Street, within walking distance from the train station. The staff were friendly welcoming. I arrived before check in time and they allowed me to store my luggage and complete the check in process so that it was quicker after the check in time. The breakfast was extensive and very good. The only downside was the bed. The matress and the pillows were hard and not comfortable.
from
Submitted on 11-10-2016
I recently stayed at the Mercure (Princes Street) whilst on work business in the capital, the hotel's location is really central directly opposite the Scott Monument/Princes Street Gardens and 5 minutes walk from Waverley Station. I had a double room booked which sadly didn't have view onto Princes Street, the room was fairly compact with the double bed and a dressing table, bed was really comfortable and rom temperature was good no requirement to have the window open overnight, the room compri... Read more
from
Submitted on 13-10-2016
Hotel has a great location on Prince's street. I had a room overlooking the street. The downside to the view was noise from the street throughout the night, it was rarely quiet with noise from buses, trams, deliveries and emptying of bins as well as enthusiastic people to gone 2am. There was very little sound proofing, if any. The room itself and particularly the bathroom was dated and in need of refurbishment. There was a good choice of food for breakfast but a 1 night stay was ruined by a lac... Read more
from Dunblane, United Kingdom
Submitted on 14-10-2016
Check in was easy and staff were friendly. Our room on 4th floor overlooked Princes St which was a bonus. I was travelling with my elderly Mum and she loved the fact that there was everything she needed in room. It was clean, beds were comfortable and we had a good overnight stay. Would definitely return.
from Bristol, United Kingdom
Submitted on 14-10-2016
Can't praise the hotel enough our room was lovely (760) and all the staff were friendly and helpful, definitely be staying here again. Excellent location Rose street behind princes street had lots of little bars and restaurants too
from Hove, England, United Kingdom
Submitted on 14-10-2016
Had a back of the hotel room - looking over the back of other shops etc and is very noisy with air cond units etc. Breakfast is top notch. Not enough staff at check in. Hotel is pretty gloomy through out and could do with a full refurb. Feels very 1970s.
from
Submitted on 15-10-2016
Right on Princes Street with touristy shops, access to public transportation, views of the castle landscape, & a short distance from the train station if you want to visit another area in the UK. Breakfast was good, staff very friendly (especially if you engage them), and the hotel room was adequate. Overall it's a decent, enjoyable stay.
from
Submitted on 18-10-2016
Centrally located hotel with comfortable rooms. Taxi ride from/to the airport only took 30 minutes. Bus stop is a short walk. Breakfast was good with the addition of fruit, a selection of teas, juices and a coffee machine. Recommended for business traveller.s
from Aberdeen, United Kingdom
Submitted on 18-10-2016
We booked an early check in at the hotel for and extra £20, as we were attending a wedding on that day. Upon arrival at the hotel reception at around 10.30am, we were informed that there was no record of our early check in. Luckily I had a copy of our booking confirmation, which confirmed our early check in. Eventually we were give a room, which turned out to be a twin (we had booked a double)!!! The room had a great view of Edinburgh castle and Princes street gardens but the interior of the ro... Read more
from Northampton, United Kingdom
Submitted on 18-10-2016
Having read some less than complimentary reviews we arrived with trepidation. However the staff were so friendly and helpful. Yes the hotel does need a little TLC around the joints and the dining room a bit draughty but the rooms were clean, the main meals at night were of a high standard for a chain hotel, food was piping hot. We asked on reception for more tea, coffee & milk as they were a bit stingy in the room, and the helpful young man gave us enough for a week! During our stay we were evac... Read more
from Glasgow, United Kingdom
Submitted on 18-10-2016
This is actually the 3rd time staying in the hotel... we have always had great service, the room was overlooking the castle and was stunning!! had dinner in hotel (the fish and chips are amazing) so is the trio of ice cream!! definitely recommend!! Hotel is perfectly located for all major tourist attractions and the Waverley station is directly across the street from it so its ideal place too stay!
from Dundee, Scotland, United Kingdom
Submitted on 18-10-2016
The rooms are quite small but sufficient. They are....especially the bathrooms, a bit tired. Breakfast was pretty good. Found the iron not to be working in my room. Despite telling staff I was on a tight schedule, it took three phone calls and forty mins before it was resolve. No ventilation in bathroom and a towel rail wilth no on and off switch, made it hot.
from Dundee, United Kingdom
Submitted on 19-10-2016
Loved this hotel. Beautiful views and everyone so kind and helpful. Will visit again. Great breakfast-- loved the big teapots! Our room was lovely -good size and everything very modern. Fully equipped with all you could need..
from Volmunster, France
Submitted on 20-10-2016
The hotel is clean the staff friendly and the breakfast good BUT there is no parking at the hotel. OK I can accept that for Princes street Edinburgh BUT there is no where to unload your baggage either. The advice I was given was go to the Waverley Street car park and walk (400 Yards) from there. 3 people 6 pieces of luggage no way. I parked on a side street on double yellow and left my wife and our friend to get into the hotel whilst I parked the car. They need a valet service to park the cars a... Read more
from Europe
Submitted on 20-10-2016
A short break in Edinburgh with my parents with the aim of visiting the Royal Yacht Britannia saw me needing a hotel. As I was arriving by train the Mercure Edinburgh City Princes Street Hotel fitted the bill, together with a promotional rate of £40 for the room! The hotel is 3 minutes?? walk from Edinburgh Waverly Station on Princess St which is perfect for a train based visit. To be honest this is the only positive I have to say about the hotel..... oh, apart for the view my room, but not m... Read more
from
Submitted on 20-10-2016
Stayed 15Oct for one night & that was enough advertised that you can pay per movie when asked at reception they didn't have it, Rooms very basic bathroom was disgusting needed a good clean, & the bath mat needs throwing out,went down to the bar prices very high, in fact the only good thing about this hotel was its location
from Keswick, United Kingdom
Submitted on 22-10-2016
We've stayed in Mercure hotels many times but we're shocked how tattered this one is. The sofas and seating in the 90's style bar area are worn through and dirty. Prices are what you'd expect for a central hotel (2 G&T''s £15) but the surroundings were shabby.
from Shepshed, United Kingdom
Submitted on 24-10-2016
We stayed at the mercure princes street and was pleasantly surprised. We had read the reviews on trip advisor after we had booked it and was slightly concerned after reading all of the negative comments. The staff are great and the hotel is possibly the best positioned hotel in Edinburgh. Everything you need is in walking distance (apart from the royal yacht Brittania which is a 10 minute taxi ride away, £9). Don't get me wrong the hotel isn't the most modern and is not a 5 star so don't go wit... Read more
from Newcastle upon Tyne, United Kingdom
Submitted on 24-10-2016
My mum and I enjoyed a stay at the Mercure, Edinburgh through an ITISON deal. The location is excellent and we didn??t expect to have such an outstanding view from our room (6th floor twin). The staff are so accommodating and helpful from the reception staff to the restaurant staff and can??t do enough for you to make your stay an enjoyable one. We had a 2 course meal in the restaurant on the night of our stay and it was excellent. Our breakfast the next day had everything on offer that yo... Read more
from Dunlop Scotland
Submitted on 24-10-2016
Born and brought up in Glasgow, I never thought that Edinburgh would better it. My short stay in Mercure Hotel, Princes Street, proved me wrong. With an unsurpassable view over the Gardens, to The Old Town, The Castle, Scott Monument, I was hooked. The staff at Mercure Hotel could not be faulted - from Reception to Restaurant, Bar to Buffet, what do you have to have at these prices in a major city centre? Parking? Don't be daft! Noise free? You must be over sensitive. Wake up, you moaners, an... Read more
from Portree, United Kingdom
Submitted on 25-10-2016
A view over Edinburgh from balcony bedrooms that money can't buy! Fantastic outlook. A couple of mins from Waverley and ideal for onward commute on trams. Bedroom decor is 70/80' so I'm sure the group will update to 21st century when budgets allow, hopefully very soon to keep up with competition. Bedroom comfortable and fine for an overnight business trip. Very polite and friendly staff.
from Tayport
Submitted on 25-10-2016
Great room with views of castle and skyline! Good food and very attentive staff. We did an Itison deal which included dinner and wine. A very varied menu with a table overlooking the vibrant Princes Street. It was a birthday treat but we'll be back.
from Colmenar, Spain
Submitted on 26-10-2016
Arrived 10 30 pm at night to find the hotel overbooked and no room for us. The staff couldn't do enough for us, sat us in the bar with a complimentary large glass of wine, called a taxi to take us to another hotel a few minutes away, checked in there had complimentary breakfast the morning, taxi took us back to Mercury hotel, staff couldn't apologise enough and upgraded us to a room overlooking the castle. Location superb, although overbooked the staff couldn't be more helpful. Will definitely s... Read more
from Carlisle, United Kingdom
Submitted on 26-10-2016
Stayed at this hotel recently, and really enjoyed the experience the hotel was friendly,rooms were comfortable and more than adequate, bathrooms probably a little dated,and in need of updating. The breakfasts were self service and of good quality plenty to choose from, and great views of Edinburgh castle from the restaurant made the experience very pleasant and relaxing I would not hesitate in recommending this hotel for a short break in Edinburgh, great location for shops,restaurants, and sight... Read more
from
Submitted on 26-10-2016
We recently enjoyed a short break in Edinburgh and chose the Mercure because of its central location. The hotel is within a short walk of Waverley Station, tram and bus stops so couldn't be better. Checking in was efficient and polite service with a smile. Reception in on the first floor accessible by stairs or lift. N.B. There are four steps up to the lobby but they have a chair lift or ramp if needed. Inside the hotel is clearly an old building but, apart from the seriously tired carpets, wa... Read more
from London, England
Submitted on 28-10-2016
The Reception to this hotel is on the first floor. The entrance on the ground floor is smelly with all the smokers out there (and inside when it rains). Reception Staff try their best but come across as not very professional. The room was clean and comfortable and quiet. Hotel is very central so convenient to the shops, station and restaurants, for this reason we did not use the hotels restaurant as we prefer to try the local amenities.
from Stoke-on-Trent, United Kingdom
Submitted on 29-10-2016
We stayed here last night, we were disappointed by the room it was very small, and needed updating, the bathroom especially! We were on The 7th floor and the view was to die for! Amazing view of the city both at night and in the morning, we were able to go out on the balcony and watch the world go by. The food was great and staff very helpful Can't wait to go again
from bedfordshire
Submitted on 01-11-2016
Although the hotel is not much to look at from the outside, the welcome inside is warm and friendly. The beds are comfortable and the rooms clean, if a little tired and dated. Breakfast gave us a view of the castle with plenty of choice and we'll cooked. Great central location
from Middlesbrough, United Kingdom
Submitted on 01-11-2016
Stayed with friends for my 60th birthday. Fabulous hotel in an excellent location. Had a wonderful steak for dinner on Saturday evening. Staff are so helpful and friendly. Amazing view of Scott's monument outside
from Rainford, United Kingdom
Submitted on 02-11-2016
Had a fantastic stay. Rooms suply the essentials. Clean and well presented. The service in the bar was excellent. Breakfast service was poliet and quick. The food went down well. The view from the restaurant is amazing. The lounge bar area is out dated and tired looking but the view and service makes up for that. Had a fantastic time. And would definantly stay there again
from Atlanta
Submitted on 02-11-2016
Pros: Location right in the midst of tourist attractions- the Castle, Parks, shopping, also post office and Waverly train station. Rooms are comfortable and clean. Breakfast bar is pretty good and the room looks out toward the castle. Cons: Many problems with the front desk: clearly the staff needs more training The worst room views I've ever experienced - I saw nothing but metal and the backs of other buildings on both our initial and return stay in Edinburgh. On the return stay my ro... Read more
from
Submitted on 02-11-2016
Really disappointed with room. The website shows lovely rooms. Pictures speak louder than words. Mine are here to see. Tired, dirty and worn furnishings with a musty smell. Although the view was nice I would much prefer a nice clean feel. It's like a hostel in this room and not a home from home.
from Bath
Submitted on 04-11-2016
I have stayed here on business on regular occasions but this visit seemed beset with niggling little problems (all reported to reception): - IT had gone down at reception meaning a long wait to check in - Bar would not allow me to book drink or food to room - turned out that reception should have marked up my corporate entitlement on my room card, however, the queue at reception to resolve this was too long so I ate out - The shower in my room only dribbled - no pressure Think I might try somew... Read more
from Perth, United Kingdom
Submitted on 04-11-2016
Staff and hotel were both excellent, with tasty food and great service. Stayed on and Itison DBB deal and would do so again as it was very good value with free wine. Location is the very best in Edinburgh, directly opposite Princes Street gardens with great views out over Edinburgh
from Dublinlillis
Submitted on 05-11-2016
Great location on princes Street. Huge breakfast; good value stayed in triple rooms. Ideal for groups. Could do with a lick of paint. No windows in restaurant very warm. Staff very friendly at reception
from Glasgow
Submitted on 06-11-2016
Not exactly a straight forward process of claiming which includes phone calls rather than booking online but eventually got there. Hotel reception (Edinburgh Mercure Princess St) really unfriendly and abrupt because I didn't have printed voucher which I'd never had anyway. Almost walked away because of their attitude. Obviously voucher means basic everything so room very small, in desperate need of decoration and modernisation, hotel generally looking very tired and shabby. Wouldn't recommend... Read more
from Chesterfield
Submitted on 07-11-2016
We booked our stay online and paid extra for an early check in from 1000 hrs as we had been up since 0400hrs to catch our train. The room was not ready and we had to wait approximately an hour and it was then only prepared as we complained several times. Our booking also stated we would receive a gift...I'm sorry but 2 cans of Irn Bru (which I personally detest) & 2 small packets of biscuits which we could receive with the Tea making facilities didn't really meet the brief for me. The room had a... Read more
from Selkirk, United Kingdom
Submitted on 09-11-2016
Stopped on Princes Street when I saw the sign at their entrance offering a plate of soup and roll for £3.60, and decided to head upstairs for a light lunch. Opted for the option stated and the soup was served then staff member headed off for a fresh roll, sounded promising and it duly appeared some minutes later. Headed down to checkout and decided to add a cup of tea, again staff had to head off - this time for a cup! Is nothing to hand in this place? Then the rub! Total bill £6.55. I though... Read more
from Glasgow, United Kingdom
Submitted on 12-11-2016
Stayed here for one night in October. Hotel is on Princess Street between M&S and Jenners. Was allocated a 6th floor room with views towards Edinburgh Castle. Room was spotless and reception staff were lovely. Did not have breakfast so can't comment. Overall a very good experience and will stay here again.
from England
Submitted on 12-11-2016
The Princes St Mercure is in a dull block above Marks and Spencer; reception is on the first floor and is cramped if there's a large party. That said, the staff are friendly and helpful. I asked for an upgrade and got a room with a marvellous view of the Old Town and its stunning skyline. The breakfast buffet is good and the restaurant staff as as friendly and accommodating as the reception staff. For a city centre hotel it's good value; the location, between Waverley station and the airport t... Read more
from
Submitted on 13-11-2016
We stayed here for the rugby and it was in the perfect location for us to get the train. The hotel did it's job in allowing us to get an overnight stay. The rooms however need a bit of upgrading. Had to laugh at how the cables to the TV were attempted to be hidden. Two pieces of trunking, floating in mid air. Dust thick on the smoke detector. Good customer service at the desk. Overall it was decent
from
Submitted on 13-11-2016
Great central location, very easy to check in and out. Breakfast was busy. Hotel bar closed earlier than I expected. My room was very small but not cheaper that my colleagues rooms who were considerably more spacious. That said it was big enough for me and had everything I needed
from Southampton
Submitted on 15-11-2016
Fantastic central Princes Street location with amazing views over Scott Memorial and the old city. I think you'd struggle to get better views from anywhere else. Good friendly helpful staff who really made us feel welcome and looked after us. Nice clean rooms. Will visit again.
from Edinburgh, United Kingdom
Submitted on 15-11-2016
A fantastik holiday in Edinburgh. Super weather and close to chopping mekka. The hotel is in the middle of the town, Prinsess street. Wee felt at home in the good atmosfere Nice weau from the hotel and nice staff. Wonderfull food.
from Bologna, Italy
Submitted on 16-11-2016
The bed was nicely done, but when I have removed the duvet I had the impression that someone had already slept and bed sheets were not changed at all. Otherwise the overall impression was ok. The room was a bit small but great location. Won't go back there, though.
from
Submitted on 18-11-2016
We stayed at the mercure 15-17 November 16 the location is excellent the reception and restaurant and bar are very clean staff are very friendly and professional the bedroom was clean which is what you would expect from any hotel some parts of hotel looked tired but that is just my opinion,breakfast is buffet style it was nice no haggis on the second morning but that's maybe because it was getting late( 9.40am) very surprised not to be offered kippers or salmon but this is only my opinion overal... Read more
from newcastle upon tyne
Submitted on 18-11-2016
Only stayed one night at this hotel on an Itison deal. I wish it could have been longer!. The staff are all, without exception, exemplary. The room we were allocated was superb, with great views of Prince's Street and all of the Christmas activities. Evening meal, very nice but not wonderful. Breakfast could not have been better, with a great choice. Would love to, and hope to , return.
from Edinburgh
Submitted on 19-11-2016
The Mercure is ideally situated in Princes street Edinburgh and the coffee room/ lounge is very big and with fantastic views over Princes street Gardens. The lunch menu and choices is limited and quite pricey for the quality but the place is very popular because of the space available for family groups to meet up. My real problem with the Mercure is the state of the amenities on the first floor, just by reception and near to the restaurant. The ladies toilet cubicles are laughingly cramped and t... Read more
from
Submitted on 21-11-2016
What a amazing day and nite we had at this hotel from start to finish. Room was great with a great view(paid for extra)but it did not disappoint as view was amazing looking into the castle and the new Xmas market. Dinner was outstanding and staff were so friendly and helpful would defo recommend. I was on the 5th floor and loved it will defo be back nxt year :) :)
from St. Andrews, United Kingdom
Submitted on 22-11-2016
I recently stayed in this hotel on a 3 day trip from Spain. It was my first trip to the Mercure in Princes Street and I admit, that I was initially drawn to it by the very competitive prices for an Edinburgh city centre hotel. The staff were welcoming and extremely helpful and went out of there way to make my stay as comfortable as possible. In fact, I was given an upgrade to my original room on check in and it had a wonderful view of Edinburgh in all it's Christmas glory. Wonderful! The only sm... Read more
from Glasgow, United Kingdom
Submitted on 22-11-2016
Bedroom, very tired stayed in 361. Far too noisy, stunning views out to Christmas Market. Paid to have breakfast £15.95 no one should ever have to pay £15.95 for so little. The toaster had broken and there was not enough hot food. Went for breakfast on my own at 9.20am left the restaurant after waiting 10mins on toast . Left restaurant very Dissatisfied
from Sheffield, Uk
Submitted on 22-11-2016
Located on Princes Street, this hotel is right in the middle of the new town shopping area and the old town is just minutes away. I had a top floor room overlooking Princes Street, and the view from the balcony was amazing - from Arthurs Seat to the left, over to the castle on the right. The room was very comfortable, and the shower was excellent. The only issue was that with the window and balcony door closed, a very small amount of external noise (cars, trains, bagpipes!) could be heard. ... Read more
from North Wales
Submitted on 23-11-2016
Hotel is in an excellent central position for visiting the Castle and enjoying the Christmas markets. Staff were all pleasant and very willing and the room was clean and warm. The back rooms are best avoided if you wish not to look out on fire escape, various noisy and odorous vents for aircon. and kitchen cooking etc. in a central enclosed 'funnel' ! The breakfasts were minimalist with little bowls of melon, prunes and some cereals. The hot dishes were never hot and plates were cold so food ... Read more
from Newcastle and Gateshead, United Kingdom
Submitted on 28-11-2016
Six females away for a girly weekend, hotel was in great position, easy access to transport, shops pubs and restaurants on the doorstep. Christmas Market is opposite the hotel, we visited the Market on a Friday, glad we did the view from the hotel showed it was extremely busy on Saturday, Sunday was not too busy. The hotel staff were all helpful and very pleasant will definitely stay here again. Breakfast is served from 7 til 10.30 so you can have a lie in. Food was good. The Dome in G... Read more
from Galway, Ireland
Submitted on 28-11-2016
From an unprepossessing entrance beside Marks and Spencers (or Markies as the locals call it), the Mercure is a superb location for exploring all Edinburgh has to offer. My room had a view over Princes Street Garden Christmas Market and could see all the action (and hear it, though it stopped about 10 pm). Super buffet breakfast, lovely staff and beautiful bedding and linen. Have stayed here before and definitely will again.
from Singapore, Singapore
Submitted on 29-11-2016
Taxis cannot stop in front of the hotel for drop off. So have to take a short walk to the entrance. Location is good for the price point. Walking distance to the train station to London (6mins) and to the Royal Mile. Hotel a bit tired but clean. Stayed there for 4 nights. Breakfast was the same every morning. Haggis is not bad
from Northern Ireland, United Kingdom
Submitted on 29-11-2016
The hotel is a bit dated/tired, it is in need of a refurbishment, however the location on Princess Street was excellent. The breakfast was very good and the staff were pleasant, bar prices were quite high.
from Belfast, United Kingdom
Submitted on 29-11-2016
Great stay at the Mercure. Great location, at the heart of Princes Street, and right across the road from the Christmas meal. Excellent five star customer service from all the staff but especially Steven, Gorav and James who went that extra like for us. Beautiful meal in the restaurant, overlooking views of Edinburgh Castle and Princes Street.
from
Submitted on 30-11-2016
We stayed at the Mercure on sat 25th November, myself, husband and 15 month old daughter. Hotel is in a great location, however I booked this room months in advance and despite asking for a travel cot we were put in a room directly above a disco with a DJ blasting music out until after midnight. Our one year old who is normally asleep for 7pm was still awake at midnight until the music finished and was she was so tired and upset which really impacted the following day. Im really disappointed as ... Read more
from
Submitted on 01-12-2016
Booked this hotel as a itison deal and I decided to upgrade the room and thank goodness I did after reading some of the other reviews . Our room had a castle view and was one of the newly renovated rooms .Definately worth the upgrade , as for the location you can't get much more central than this handy for the Xmas market rose street and the train station . Staff at reception very polite and helpful as were the restaurant staff too . Had a slight issue at dinner but was resolved when checking ou... Read more
from Milton Keynes, United Kingdom
Submitted on 02-12-2016
Currently spending a night here to visit the Christmas market (unfortunately we left it late so this was one of the only hotels available!) Location of the hotel is excellent and staff are very pleasant. We're staying in a privilege room with castle view and the views really are great. Noise from Princes Street not really an issue. Unfortunately they are the main positives! Rooms are tired, the bedroom area is ok but the bathroom is extremely grotty and needs to be refurbished...or at least cl... Read more
from Canterbury
Submitted on 03-12-2016
So. For a first time to this beautiful city and in this hotel. I wanted to share with you. I spent time reading all the reviews, good and bad and I think for me, thus was a memorable visit. So yes here's the positives... On arrival service was good. Room overlooking the gardens and Xmas market was stunning!! Made it even more memorable. Room itself wasn't bad and the bed was nice and firm. For a 3star I thought this was good. Breakfast choices were basic but covered everyone and servic... Read more
from Suffolk, England, United Kingdom
Submitted on 03-12-2016
We stayed for 2 nights Bed & Breakfast. We caught a taxi from the airport to the hotel which was £17 each way and took 15/20 mins. You can catch the tram, but due to our flights times it would not have suited us and takes 25/30 mins. On arrival we were given our room 445 which was on the 4th floor and overlooked the air conditioning units & fire exits. It was very tired and had not been cleaned. We then went back to reception and complained and we were given a castle view room 6th floor, twin,... Read more
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