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Crowne Plaza Edinburgh Royal Terrace

Edinburgh, Scotland, United Kingdom (EDI)

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Based on 752 reviews
Edinburgh Airport is 25 minutes by taxi from Crowne Plaza Edinburgh Royal Terrace.
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Crowne Plaza Edinburgh Royal Terrace
18 ROYAL TERRACE, Edinburgh, United Kingdom EH7 5AQ

Located in Edinburgh`s city centre is the Crowne Plaza Edinburgh Royal Terrace with stunning views towards the Firth of Forth. The hotel is part of an impressive terrace of prestigious Georgian townhouses with many of the original features. Edinburgh Airport is 25 minutes by taxi from Crowne Plaza Edinburgh Royal Terrace. A short and enjoyable walk from the hotel leads you to Princes Street and the views of Edinburgh Castle or the Financial and Shopping District of George Street. The historic Royal Mile is also close by. Edinburgh Waverley Train Station is less than one mile away.

The Terrace Restaurant offers a comprehensive selection of dishes showcasing locally sourced ingredients with Scottish flair. Enjoy a moment of tranquility in the private tiered landscaped gardens. There is an ideal meeting and conference venue with a choice of three suites accommodating up to 100 delegates. The Adam Suite is the perfect setting for private dining or your wedding ceremony.

 Enjoy complimentary use of the indoor pool, sauna and gym. Stay in touch with free Wi-Fi throughout your stay.

  • Business Center
  • Conference Rooms
  • Restaurant
  • Swimming Pool
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 752 reviews
from Tillicoultry, United Kingdom
Submitted on 03-06-2016
I like this hotel and have stayed a number of times. This time was the only disappointment as the room was smaller than expected and despite very effective air conditioning which cooled it down, it was stuffy and lacked fresh air as the window only overlooking the garden only opened a couple of inches. Sadly the air conditioning was a tad noisy to allow a good night's sleep but everything else was excellent as always which made up for it. Though one robe in the bedroom seemed a little odd for tw... Read more
Submitted on 03-06-2016
Most enjoyable stay from the boro girls!! 5 stars can't do enough for you.! The Gardens are lovely to sit and unwind with a drink or 2. From booking a taxi to giving us good advice on a restaraunt. Service in the reception is so good and friendly people, nothing is too much trouble.
from London
Submitted on 05-06-2016
Great hotel and very central. Amazing staff especially the night staffand in particular Tony. Lovely rooms, gorgeous beer garden, very well kept. Looking forward to my next stay there again. Thanks for everything
from Dundee, United Kingdom
Submitted on 05-06-2016
Just spent the weekend here for a family celebration. Totally pampered in the utmost comfort and very friendly and helpful service. Great breakfasts. Lovely peaceful setting within short walk of Princes St.
from York, United Kingdom
Submitted on 06-06-2016
A fantastic setting in a fantastic period building, close to the city centre etc. The hotel was pleasant and the room was well equipped and spacious. But my room was described as a 'patio' room which meant that it was in the basement. Not very good for natural light.
Submitted on 25-06-2016
We stayed here for 3 nights, the hotel is in a beautiful location and looks stunning from its facade, the interior is very traditional, our room was lovely and large, the bathroom could do with being updated, and fighting with the shower curtain I thought was a thing of the past these days, as most have glass screens. We had upgraded to have use of the club lounge, which we do in all crowne plazas we stay in, the evening drinks are always a nice touch, although here the lady was delightful a li... Read more
Submitted on 29-06-2016
A one night stay after flying back from Portugal. Arrived around 6pm, waited 20 minutes to check-in, gave up waiting for bar service after 10 minutes, phoned for room service half a dozen times and no answer. No bath, shwer boiling hot, thermostat obviously not operable. Will not return.
Submitted on 30-06-2016
Fantastic hotel the worst part of the stay was we was an hour and half late checking in and it states you can check in from two but got dealt with very quickly dinner in the restaurant was amazing from start to finish and great service breakfast was okay nothing special, the concierge Scott was excellent helped us find places we wanted to visit nice to see someone very passionate about customers overall nice hotel would recommend to anyone
from Doncaster, United Kingdom
Submitted on 01-07-2016
As my family and I have stopped at several Crowne Plazas now, we amassed a number of loyalty points and were subsequently offered a free night at a hotel. As my dad and I had wanted to visit Edinburgh for some time, we decided that we would visit the Crowne Plaza there. We decided to walk from the main station in the city centre as we were told that it was not too far away. In hindsight this wasn't the best plan as we were lugging suitcases up the hill to the hotel. It wasn't exactly a very lon... Read more
Submitted on 01-07-2016
Had a weekend break based here and found it enjoyable enough. Staff friendly and helpful. Room not huge but big enough and pleasant view of the gardens. Buffet breakfast was very good with ample choice - probably the best I've had anywhere. The only mark-down is for the room curtains, which were broken at the rail and would not close, and which proved impossible to fix during our stay.
from Welshpool, United Kingdom
Submitted on 06-07-2016
I have just returned from a 2 day break. Shower did not work and was filthy. Meal on 2nd night arrived cold after a wait of 40 mins. and was sent back leaving us no alternative but to eat out. Bar man was rude and I quote " l'll serve you when I can we are short staffed if you're not happy go and see the manager."
from Edinburgh, United Kingdom
Submitted on 06-07-2016
The worst nights I have ever had at a hotel. How they can call the basement room P22 a bedroom I do not know. A constant drone from the Plantroom all night long. The rest of the hotel might be good. But if your offered a basement room decline.
from Motherwell, United Kingdom
Submitted on 06-07-2016
If you are looking for the ideal location when taking in at the Playhouse i throughly recommend this hotel, no more than10 mins.walking distance. The hotel is excellent, only did bed and breakfast, but myself and wife could find no fault. Would i go back, you bet i would.
from Singapore, Singapore
Submitted on 07-07-2016
That's the irony in my title. Crowne Plaza Edinburgh placed a card in my toilet saying "The small things make a big difference". Yet, the hotel does not live up to the exact thing they "believe in". Take a look at my second attached picture - the safety deposit box is placed ABOVE the wardrobe! I suppose most Europeans are giants but I'm sure even a tall fella who would have to stoop through the front room door would find it convenient placing and retrieving things from the safety deposit box! W... Read more
from Moscow, Russia
Submitted on 08-07-2016
Look how many negative reviews. Mine is not an exception. We are deeply unsatisfied with our experience in this hotel. Though we made booking 3 months before we got the worst room we ever stayed in (-1 level, with prefix P) - dark, small, overlooking concrete staircase, with missing bathrobe, slippers, laundry bags, hotel directory brochure, empty minibar. Being Spire Elite IHG member, I was refused from upgrade. On top of that we spent terrible Sunday morning, when false fire alarm was screamin... Read more
from Aberdeen, United Kingdom
Submitted on 09-07-2016
Although our recent stay at this hotel was not unpleasant, the experience didn't meet our expectation of Crowne Plaza standards, hence the average review. Check-in was efficient, the Concierge helped with our luggage and our Platinum Elite membership was acknowledged. The four poster room on the first floor was spacious & comfortable, but there were a couple of minor glitches, in that one of the lamps and the safe box weren't functioning. The height of the bed could also be a problem for the ... Read more
from Bothwell, United Kingdom
Submitted on 11-07-2016
My self and my partner stayed here at the weekend for our anniversary... We got to our room on the second floor and the door to enter the room was really really stiff, then to walk into the room which was freezing cold as the air con had been left on high with the window left open... Small issue but one that slightly annoyed me. We then went to use the pool facility which is lovely however I had to get changed out of my swimming shorts to get a keys for the lockers as there was a tiny sign say... Read more
from Stourbridge, United Kingdom
Submitted on 11-07-2016
Visited Edinburgh November 2015 - stayed at CP. Nice hotel, ate in the restaurant on site which was really quite nice. Rooms spacious just disappointed with location of room (had to go through conference facilities to get to the room so felt a little like we had been downgraded) and single beds - not ideal when romantic break away without toddler! Still good location in Edinburgh and lots of restaurants and bars within short walk.
from Charlotte, North Carolina
Submitted on 12-07-2016
Our family stayed for four nights. Our room had a lovely view overlooking the back gardens and the room was comfortable. We really liked the location - close enough to walk, if you are up to it, but not in the middle of the downtown. It made for a quiet stay. Was it perfect, no - the food/bar service was a bit slow, but the front staff were very polite/helpful and the concierge service was fantastic. We worked with Jack Wilkinson for a month prior to our arrival. He helped us with all our arrang... Read more
from Hessle, United Kingdom
Submitted on 16-07-2016
Checking in to this hotel was a breeze and very welcoming. My status was recognised in advance and I was upgraded to a Club room as well we being given access to the Club lounge (canapes at 6!), plus 600 welcome points. The room itself was spacious and I had a lovely view out over the city. The hotel is nice in that it isn't huge - that's what I really like about it. I didn't get chance to try the pool or breakfast but I will do next time.
from Aberdeen, United Kingdom
Submitted on 16-07-2016
The hotel is about a 20 minute walk uphill from the Edinburgh Waverley Train Station. I was greeted with friendliness and efficiency. The check in process was so well done that I was in my room within 5 minutes. The room was lovely large, spacious and had a wonderful view overlooking the city. A little noise was heard early in the morning but nothing to ruin a good night's sleep. The staff were extremely helpful and accommodating as I needed a document printed for a conference. The staff coul... Read more
Submitted on 17-07-2016
Recently stayed at the royal terrace and well it was another perfect stay. I have stayed here numerous times perfect location and perfect staff. Always greeted by the lovely Tony & Jonathan who have always made my stay perfect every time! Always smiling always polite and all round outstanding staff! Night service was perfect! Thanks again guys!
from Scotland
Submitted on 18-07-2016
We booked this hotel with a Suuperbreak deal for a 2 night stay B & B. The location of this hotel is great. It is on a quiet street, a pleasant 5 minute stroll from Princes Street. Unfortunately we were given a room on the basement which wasn't the most desirable location, but it served its purpose for our stay. The pool and steam room are great, and a great way to wind down after walking the streets of the city all day! The breakfast was good, and had ample choice. We would stay here again... Read more
from Newcastle, United Kingdom
Submitted on 21-07-2016
Oh dear, we had great expectations having read reviews at the time of booking our Superbreak trip to this hotel. I've left it a few days to review our experience to see if it would blur the memories but sadly not! It was disappointing from start to finish and fell far short of a typical Crowne Plaza experience. We booked a King Club room and were given a twin. We had to return to reception as first key didn't work. Changed room to a massive one (had to return to reception as that key didn't ... Read more
from Preston, United Kingdom
Submitted on 26-07-2016
Unfortunately did not meet the standards of service we had expected from a Crowne Plaza. Rescued a bit by the location (very close to Holyrood palace and the parliament) and a comfy bed, our stay was spoiled by poor service and a poor room. Service was shocking in the restaurant for the evening meal (and a very limited menu), in the bar and worse still at breakfast when we waited over 30 mins for a table and constantly thereafter. Clearly there was not enough staff. Whilst the bed was comfort... Read more
from Philadelphia, Pennsylvania
Submitted on 26-07-2016
The rooms in this hotel were small probably because of the age of the building. As with other European hotels that were visited, there were twin beds for sleeping. The room had large windows and a big wardrobe closet with robes. The sides of the bathtub were high, so I would recommend that someone who has difficulty with climbing into a tub ask for a room with a shower instead. I found it to be quiet at night. It is located in a residential neighborhood.
from London, United Kingdom
Submitted on 29-07-2016
I love the location of this hotel, it is central but in a very quiet location, just a 10 minute walk to Princes Street. There are great views out the back to the gardens, and ample parking (pay and display) out side. All the staff I encountered were great. Room was available to me at 9am for check in. But I would not stay here again until the beds are replaced. They are flat, sort of lumpy, unresponsive, overall really uncomfortable. Overall they are due a replacement . The room I was gi... Read more
from Glasgow, United Kingdom
Submitted on 31-07-2016
Arrived for check in and the room wasn't ready, no problem as we sat in the lounge and my partner and I had a complimentary beer and cappuccino. We where given late 3pm check out of the next which was fab and the hotel even kept our bags all day until we were ready to leave Edinburgh. Rooms where warm, clean and bed very comfortable. I used the pool and steam room in the morning, I was up around 8pm and had it to myself, lovely! Would recommend and will stay again.
from Thirsk, United Kingdom
Submitted on 02-08-2016
We visited the hotel 31st July -past August and had a wonderful stay. We arrived at 11.30 (well before check in ) the reception staff checked to see if a room was ready and we were very lucky to get out keys so early. The room was front facing with a lovely view, bathrobes provided, bottle of water (it's the little touches that make a difference). Hairdryer even a iron and ironing board. Decoration was outdated just needed a luck of paint. We had an evening meal in the restaurant which was love... Read more
from Hove
Submitted on 04-08-2016
We had a 2 night package with Traveloo. Checking the prices on just before we went - we got a great deal. First basement room was surprisingly light - but was patently suffering from damp issues. Smell and discoloured wall. One call to reception and someone came to help us move up to 2nd floor. Wow. Incredibly light and airy with lovely views. Room had a couple of stains on the carpet and furniture and a cracked tile in the bathroom. But nothing to get all bent out of shape about. ... Read more
from UK
Submitted on 06-08-2016
This was my fourth visit to the beautiful city of Edinburgh. My first trip took me to the original Crowne Plaza hotel which was later transferred to the Radisson hotel chain. This Crowne Plaza does not live up to the luxury that was on offer in its former building. My room was OK, though looking dated and it took two requests to have two of the four ceiling light bulbs in the bathroom replaced. The main issue was the breakfast service. Firstly this takes place in a drab room. Secondly, no... Read more
from Walsall, United Kingdom
Submitted on 08-08-2016
Not a bad location. No parking so had to go to car park that was discounted for guests, bit of a trek. Door latch not working. No coffee milk. Key card went missing out of slot so only had one card. False Fire alarm woke us up. Only one hand bath towel. Found two more in wardrobe when we were leaving. Asked for cocktail advertised, staff couldn't make it. Bed made but looked untidy. Very disappointed.
from Leeds, United Kingdom
Submitted on 09-08-2016
Great hotel we stayed Saturday 6th of August until Monday 8th August we went for the military tattoo on the Saturday staff were very helpful supplying us with a map which enabled us to get around room was clean and comfortable complementary water which was great breakfast was fine definitely stay again
from Brisbane, Australia
Submitted on 10-08-2016
We have stayed in many IHG Crowne Plaza hotels so we had high expectations for our stay in Edinburgh . Unfortunately these expectations were not matched on our recent stay in Edinburgh. It wasn't the room, it was spacious, clean and comfortable. The bed was comfortable as were the pillows. But it was the little things that let the hotel down and when they are repeated over a 3 night stay they make and impact on your impression of the hotel. On checking in I requested a newspaper each morning... Read more
from Haverfordwest, United Kingdom
Submitted on 11-08-2016
The staff couldn't of been more friendly and helpful. The room was clean and well equipped, the bed was comfy. Breakfast was good with a wide variety to suit everyone. Ideal location for us as we explored Edinburgh. Would definitely stay again.
from Haverhill, United Kingdom
Submitted on 11-08-2016
Really disappointing. Would not stay again. We were travelling with our children so booked a club room for a little extra space and so we could use the club lounge. Poor Poor Poor . Breakfats in the lounge wast a couple of dishes of cereal that had sat uncovered since the previous morning as in your lounge and a single plate of pastries and fruit alongside the thinnest cheapest bread ever. There wasn't even orange juice available on one morning and we were informed there was none in the hotel... Read more
from Wherever the cheap fares take me
Submitted on 11-08-2016
Stayed here for 4 nights. First off, the parking. There is no parking attached to the hotel, which is understandable given the location and age of the building, but the solution is kind of difficult. You either park at a paid lot about a 10 minute walk away, and then get the ticket validated for a "discount" rate, or park across the street and pay, but can only do this on certain times. The discount parking at the Q park is 10 GBP for 24 hrs, which is great, but unlike the regular more expen... Read more
from Hastings
Submitted on 11-08-2016
Arrived at Lunchtime after an overnight drive and were given a room straight away. We had a great room with 2 king size beds, 2 sofas, but a rather tiny bathroom! This is a Robert Adam building and is of course listed, so there are always a few quirks! Breakfast was excellent - full Scottish and served well. Staff at the front desk were very helpful. Parking at the W/E outside is free!
from Port Aransas, Texas
Submitted on 12-08-2016
Upon arrival after 11pm due to airplane delay, we were famished. Tony, the Manager at night, made us some dinner, as restaurant was closed. He even delivered it to our room. The Concierge arranged for my laundry to be taken to be cleaned, and even brought it up to our room, while we were sight-seeing! The pool was very refreshing after a long day of walking. It's pretty close to Hollyrood Castle, as we walked there. Quiet area with not a lot of traffic. Lovely view of Edinburgh. The rooms prob... Read more
from Island of Malta, Malta
Submitted on 14-08-2016
After booking two of the better rooms, we did have high expectations for our stay. In fairness, the location is good, the hotel has character and the rooms were fantastic. However, we did find that some members of the front office to be a bit cold and could have been more helpful - small things from not explaining the availability of the club lounge, to having to repeatedly ask for our free drink. Overall, a good location but the service level needs a brush up.
from Milano
Submitted on 17-08-2016
Old hotel, this a partial view from my room on a trash ( and rats in the night, not joking) and condition of it. TV not working, carpet and wall comment yourself from the pictures. Very disappointed what is advertised is not even close to reality. I'm an IHG Member and I travel a lot worldwide and I'm very surprised of the condition and management of this property. From room, service, breakfast, common areas is a disaster! Strongly not suggested! I'm wondering if someone call the HSE ( Health ... Read more
Submitted on 06-09-2016
I was sceptical about staying there after reading some of the reviews, however, the staff were friendly and helpful (especially Dominika) ; the room I stayed in was well appointed and of a good size. I would agree that basement rooms are to be avoided. With regards to food labels- while the individual dishes on the breakfast buffet were not labelled, the staff were helpful in going through the dishes on offer. The pool was a tad small, but, overall I had a positive experience and would stay the... Read more
Submitted on 07-09-2016
The two night stay was a present from my parents via Superbreaks and I could not fault the hotel. The hotel is positioned to the rear of Carlton Hill on the beautiful Royal Terrace. All the staff were extremely helpful and pleasant with Lisa (Revenues Manager) doing everything she could to make our stay perfect. The room (no 121) on the first floor was excellent, it had views out to the garden and double windows you could swing open. Everything was well appointed and clean. You got the norma... Read more
from Largs, United Kingdom
Submitted on 07-09-2016
this 2 night stay was a gift from my relative, a lovely thought it was too. However, it was not to our usual standard of hotel. Don't get me wrong, it was ok, but, just ok. The staff at the front desk, a young Polish girl, certainly knew her job, very capable. The bar was poorly stocked, not a decent range of spirits and there seemed to be a language barrier with the waiter who took our food order, he asked twice what I ordered then came back and wrote it down and still the order was wrong, We... Read more
from Cheltenham
Submitted on 08-09-2016
We've just had a lovely couple of nights here for our wedding anniversary. The staff were pleasant and helpful - in particular Lisa, who made some arrangements in advance, and Patrick, the concierge, who advised us on local restaurants. The hotel is made up of a few former terraced houses which means rooms vary considerably. Ours (101) was spacious, the bed was comfy and the bathroom clean. There were a few quirky features such as the hot tap with a left handed thread, which caught me out every... Read more
from Manchester, United Kingdom
Submitted on 08-09-2016
We stayed at this hotel early August, room very nice,staff friendly, however evening meal the food was good but it took over an hour to serve soup then another 45 min for maim food we gave up on dessert. To be fair their chef rang in sick and it was an agency staff,also house keeping not up to standard only came at tea time to tidy room ,but if u phone them which we had to for towels and milk they do bring it straight away.u only get 2 milk and2 tea bags per room u have to keep asking for more.
from Glasgow, United Kingdom
Submitted on 09-09-2016
Quick overnight visit but really really good . Massive room and really good service. Back to the room it was massive and really not like a hotel . First class all round. Bar was nice and friendly. I recommend.
from Dublin, Ireland
Submitted on 10-09-2016
Recently stayed here for 2 nights! Found the hotel to be quite out of the way from the city! Although within walking distance it is up a rather steep hill! The receptionist never offered any information when we checked in about buses or taxis or any directions on how best get back into the city centre! Room was in the basement and although it was very clean and spacious there was a large orange stain on the floor beside the table, the room was to the front of the hotel with steps leading up to t... Read more
from Manchester
Submitted on 12-09-2016
We stayed with another couple for a weekend.The hotel was clean,the staff friendly and the food very good.We had a room on the 3rd floor facing the front of the hotel and whilst it had a view you also got the noise from the street.It is cobbled so all the cars sound as if they are driving on flat tyres.The bar is pricey.We stayed on a Superbreaks package 2 nights B and B plus 3 course meal on first night.Very good value.There is a pool gym and steam room.The pool has a rubber type lining and is... Read more
from Portsmouth, United Kingdom
Submitted on 12-09-2016
A really good hotel with incredibly friendly and helpful staff. Nothing was too much trouble and Marion on reception made us feel like family. The location is near enough to the city to walk, about 15 minutes (steep hills... But all of Edinburgh is like this!) but quiet enough to enjoy a good nights sleep. We will be back to sample the leisure facilities
from West Mersea
Submitted on 12-09-2016
Really nice hotel with a warm welcome and friendly staff. Menu's in both the restaurant and bar with a good selection of food. Pool and gym available until late into the evening. Little bit out of town, but if you don't mind walking up and down the hills you will be fine. (P.S. Edinburgh isn't flat!) Great city for both business and pleasure visits.
from Romsey, United Kingdom
Submitted on 13-09-2016
A short walk from theatre, cinema and a large selection of restaurants. Only 10 minutes walk from Princes Street. It's an uphill walk back to the hotel but not too onerous considering this is Edinburgh.
Submitted on 14-09-2016
I have recently stayed with my family in the hotel and I only have good things to say about the rooms and the staff. I stayed with my parents, and my sister and her family, 3 rooms in total. All three were on the club level category (breakfast included, a VIP lounge area and bigger rooms), and totally worth it, as they were all spacious (and I mean, huge!) and were clean and silent. Because I was sharing with my niece and nephew, we had an extra bed, as well as 2 queen size beds, but the roo... Read more
from Leyburn, United Kingdom
Submitted on 17-09-2016
If you are looking for a comfortable room in an impersonal, inefficient and incompetent hotel then you will not be disappointed. From staff who struggle to understand and speak English, housekeepers who cannot tidy up to electronic room keys that do not work the Crowne Plaza excels. At busy times, check in and checkout are manned by one obviously overworked person who also has to answer incoming telephone calls. At breakfast there appears to be no logic to the breakfast list, other than waitin... Read more
Submitted on 19-09-2016
What a treat to stay here for 2 nights on our bus trip. Rooms were spacious and well appointed. Very high ceilings! Ours looked out into lovely gardens and it was nice to be able to open the windows and get fresh air.
from Conisbrough, United Kingdom
Submitted on 19-09-2016
My partner booked this break through superbreaks as a surprise for a birthday weekend. The location I can't fault and check in was very easy and simple. Unfortunately from their on it went down hill. Upon arriving at our room to find the main lights didn't work neither did the phone to report it. Patrick was quickly despatched to rectify the faults and the light worked but sadly no phone until maintance came in on Monday. We went down in the evening for a drink to find that the pumps didn't work... Read more
from Milton Keynes, United Kingdom
Submitted on 20-09-2016
Uneasy lies the head that wears this Crowne Plaza. Threadbare carpets in the public areas, peeling wallpaper in our bedroom, no yoghurt available for breakfast and - shock, horror - no muffins for the Eggs Benedict.Arnold would not be pleased. Still, it's hardly the Waldorf Astoria - though the prices might make you think so. Anything going for it? The location's good.
Submitted on 21-09-2016
Nice and clean hotel. It is located a short walk (15 minutes) from Old Town area so you are not far from shopping and dining. The staff was friendly and breakfast was included. I would stay here any time.
from Mackay, Australia
Submitted on 24-09-2016
Close to amenities, it was large room close to reception. When we arrived at the hotel we are unable to get into the room as the card did not work, this happened a couple of times before we were able to get into the room. We stayed for two nights as part of a tour. On the second day after sightseeing we were unable to get into our room, this also happened to two another couples on the tour.
from Stoke-on-Trent, United Kingdom
Submitted on 25-09-2016
If it wasn't for two amazing staff, Jack and Patrick who are both concierge's this would be rated at only 2. We are here after careful planning and a long journey from Stoke-on-Trent as it our 25th wedding anniversary and I wanted this to be great for my wife. Firstly the place is a little tired and in areas needs attention we waited until gone 3pm before we could check in and as a IHG platinum member I got no upgrade or even offered points, the basic things to expect, "great start" They then ... Read more
from Stoke-on-Trent, United Kingdom
Submitted on 25-09-2016
We stopped on an anniversary weekend first time in Scotland and wanted to do something different came across what seemed a nice hotel, only 15mins walk from Waverley train station and central to everything we wanted so saved having taxi's we also enjoyed the walk as it gave us chance view a beautiful city! However we had no hot water so had to go the pool so we could shower it as like carry on camping meeting People on the stairs with towels lol , didn't ruin my visit as staff especially Jack &... Read more
from Edinburgh, United Kingdom
Submitted on 25-09-2016
We recently visited the Crowne Plaza in Royal Terr, Edinburgh fir a spa day & lunch. The pool was small and quite cold even though we had swam a lot of lengths. We used the steam room which was pleasant however there was 3 of us & when another 4 people came into the spa area it became crowded. My main criticism was the smell & size of the ladies changing room. When we opened the door to the changing room a terrible smell of the drains/ mound hit us. The ladies changing room itself was tiny and w... Read more
from Angus, United Kingdom
Submitted on 26-09-2016
We booked a last minute anniversary getaway for 1 night here, a bargain at £85 for the night, compared to the £295 price advertised at the reception desk... On check in, the girl advised we were slightly early for the 3pm check in (it was 2.50pm), however our confirmation email and the Crowne Plaza's own website lists the check in as 2pm (see photo). No biggie. Our room was located on the 2nd floor, directly next the the elevator. I assume the hotel would describe the room as 'boutique', I w... Read more
Submitted on 26-09-2016
Arrived 2.45pm, check in is at 2pm but was told our rooms were not ready, party of 3 couples. Offered a complimentary coffee while we waited for our room to be made available. A member of staff, called Scott came over and chatted to us for at least half an hour giving us advice on sightseeing, bars etc and was really helpful. Our rooms were ready approx 3.45. Two couples on the ground floor and my room was on the 2nd floor. Rooms little tired, stained carpets, cracks in bathroom tiles and da... Read more
Submitted on 26-09-2016
We stayed at the Crowne Plaza for two nights (23rd & 25th September). Unfortunately there was an incident with Scottish Water and the hotel ( along with half of Edinburgh) was experiencing difficulties with their water system because of a main pipe incident. We had a ground floor room and we were totally unaffected! Our deal included dinner on the night of arrival. The dinner was gorgeous and the restaurant staff were totally attentive. The starter and main were that filling that I couldn't eve... Read more
from Leyland
Submitted on 29-09-2016
After reading negative reviews I was apprehensive about the hotel. Well I can only go off our experience. My brother and I stayed for 2 nights with a dinner on the first night included. We had a beautiful meal with friendly service and would definitely recommend. The rooms are very comfortable lovely beds and crisp white bedding. Overall I cannot find anything that wasn't up to a high standard. There were issues with the water as there had been a problem with a large part of Edinburgh! Apart fro... Read more
from Edinburgh, United Kingdom
Submitted on 29-09-2016
Went in for lunch as we had a wowcher deal which entitles us to lunch, a drink and a spa day. Service was excellent and the food was amazing. We ordered desert which was £5 each. Sticky toffee pudding, it was Devine. We never made use of the spa facilities as we were running late but would definitely return for another meal.
from Trowbridge, United Kingdom
Submitted on 30-09-2016
We booked one night's stay and that was definitely long enough. We were woken at approximately 5.30am by the hotel boiler, which was perhaps just as well as we didn't receive our requested 7.30am alarm call. We complained about the disturbance when checking out to be told that the boiler could be heard in some rooms and that the receptionist could hear it when walking around the hotel. Not a satisfactory explanation and with no apology
from Wilmington, Delaware
Submitted on 02-10-2016
Was not overly pleased with our stay, if it had not been for the concierge (Scott) and a young Manager (Jack) I would of rated the 2 stars which is deplorable for an IHG property. The overall staff was good, although you could tell they were getting tired of apologizing for the hotel. The location was very good just a bit too far to walk to Old Town, 5 min taxi ride. Not sure where to start; the rooms are actually nice if you can get into them every day we had to get our key card renewed, syste... Read more
from Brighton, United Kingdom
Submitted on 07-10-2016
My room was exceptionally quiet with comfortable bed but all other aspects of the hotel were not up to the usual Crowne Plaza standard - furnishings, bathroom, heating, pool, Club lounge etc. The Club lounge is not smart enough to take a guest into or comfortable enough to relax in, does not supply a range of reading material (only Independent on Sunday and Scotsman during the week), no computer terminal, tiny canapes and wine/beer in the early evening and only continental breakfast in the morn... Read more
from Vevey, Switzerland
Submitted on 09-10-2016
Lovely area not far from town and good night sleep, however the ensuite bathroom had mould on the ceiling and the shower space was so small it was uncomfortable. We waited 35 minutes for drinks and 45 minutes for food in the restaurant which was disappointing and the bar was often left unattended so we were unable to be served. On top of that, the room lacked a lot of info i.e. Restaurant menu, prices of the mini bar, checkout times etc.
Submitted on 10-10-2016
Went here for a late birthday break. Hotel initially was nice, there was no chance to upgrade unfortunately. Room was nice, INCREDIBLY high ceilings, nice shower room and lovely view of the gardens out back. Only downside was the dodgy TV which didn't have a great image (but we weren't there for that so no real issue) but the safe.....was on top of a HUGE wardrobe. I'm 5'4 and even on my tip toes, arms outstretched, I couldn't even touch the bottom of it. hubby struggled and he's over a foo... Read more
Submitted on 11-10-2016
We've stayed in a few Crowne Plaza's now around the world but unfortunately this was the worst. Excellent and very helpful staff. Rooms need a good do up also had a few amenities not functioning (Hairdryer/TV/Fridge). We moved rooms on second night as we didn't have a bath despite confirmation of bath on booking. Bathrooms were very tiny with or without baths in. Also rooms had no satellite TV. Who does that.....
from Yorkshire
Submitted on 12-10-2016
Only a 15 minute walk from the station, (and the city centre), yet a quiet area with stunning views from the higher rooms at the front of the hotel over Leith and beyond. Slightly worn in parts, (but very clean), and evening dining lacked atmosphere when we visited. Breakfasts were good, beds comfortable, plenty of hot water for showers. The friendly and helpful staff are an asset to the hotel, especially those in the bar. I will stay again when visiting the area. Lack of a 'room browser' meant ... Read more
from Edinburgh, United Kingdom
Submitted on 13-10-2016
I bought a LivingSocial deal for a Spa day for 2 + lunch & glass of prosecco at the Crown Plaza. I'm always wary about the quality when purchasing a deal but I was expecting good things given its a 4 star hotel. Unfortunately it was very disappointing. The hotel feels run down, old fashioned and in need of some urgent love. It's a stunning building so its a shame its in this state. I only experienced the Spa and lunch, I didn't see the rooms or use the bar area so not sure what they are like. O... Read more
from South Lanarkshire, United Kingdom
Submitted on 16-10-2016
Sorry this is a bit late, I have been away on business for a few weeks however I cannot let this stay go without comment. I booked a double room and as an IHG member I expected to be offered a reasonable room. Instead I was offered a room with two small single beds in a dingy basement with windows that looked up through iron bars to the street level above. Stained carpets, Wee in the toilet bowl that had not been flushed away, wallpaper peeling off of the wall and a sagging bed with lumps in odd... Read more
from United Kingdom
Submitted on 16-10-2016
A very different hotel made up of a lot of elaborate dwellings joined together making it a very interesting place to stay with many period features. Very friendly staff. We were upgraded to a lovely large room. There were a few issues that needed dealing with but the staff sorted them out in a very acceptable way. A little disappointed with the leisure facilities. The pool is quite small and only a steam room in addition. The breakfast was very good with lots of choice.
Submitted on 18-10-2016
My husband and I enjoyed staying here, close to great restaurants and shopping in the city, as well as Holyrood Park. The breakfasts are fantastic, and the concierge service was terrific at helping us find good tours and places to visit. Highly recommended.
Submitted on 18-10-2016
Easy enough to find, however parking was a little confusing as its on the street outside with parking meters. On checking in we were advised to download a parking app to top up for the duration of our stay (2 nights) we received an email stating that we had overstayed and would receive a parking fine, when in fact all we had to do was re log in and start again. No major issue though but it was a little unclear, and no alternative car park was offered or advised upon. Checkin by Katriona was spo... Read more
from West Midlands, United Kingdom
Submitted on 19-10-2016
Where to start! I've used Crown Plaza hotels all over the world but this one is poor. We were put in room 316 which is right opposite the only elevator on the floor. The lift is also used by housekeeping so the detritus from all the rooms on the floor are deposited outside 316 & 317 ( see photo) and were not taken away until mid afternoon on both days. I assume the same happens outside 16 & 17 on every floor. Because there is only one lift the room service people use it as well: on one occasion ... Read more
from London
Submitted on 22-10-2016
I have rated this place as average only due to the customer service otherwise I would have rated it a two. Place is tired and in need of a refurb and that includes the spa. The gym is also too small. Breakfast was ok. We didn't eat dinner there so cannot comment on dinner. The location is nice. It is about 15 minutes walk from the busy and bustling Princes Street and maybe 20 minutes walk to Edinburgh Castle. The location of the hotel is close to Holyrood palace. I felt let down by the qua... Read more
Submitted on 22-10-2016
Booked well in advance due to going to see Billy Elliot at the Playhouse. Front desk staff very helpful and reception area etc is lovely, HOWEVER for £150 (they tried to ask for £190) for a double room- the value was extremely low. On entering the room, it was immediately obvious that the room was on a slope- in bed, it seemed like our feet were much higher then our heads, the slope was so bad. When doing my makeup in the morning, I felt like I was on a ship tying to get my balance on the cha... Read more
from Wantagh, New York
Submitted on 22-10-2016
Great location in Edinburgh - close to public transportation and restaurants. We had a large suite with tons of space for the 4 of us. The front desk staff was very helpful and we enjoyed the club lounge as IHG members.
from Aberdeen, United Kingdom
Submitted on 22-10-2016
Just back from a last minute overnight trip to Edinburgh so had not read any reviews until I returned home and was surprised at so many negative ones. Left our luggage early after speaking to a helpful girl on reception and also concierge. Didn't notice names. Returned a few hours later and concierge, Jack, showed us to room and was very helpful when I asked about nearby Indian Restaurants as hotel restaurant was fully booked. Wow the room was huge (I was expecting a standard room) with amazin... Read more
Submitted on 24-10-2016
Had a very pleasant stay at the Edinburgh Crowne Plaza. Close to the city but far enough away that noise isn't a factor. Different to the Crowne Plaza in Glasgow in that this isn't a purpose built hotel. Before you book enquire about the discount parking deal with a local car park as you get a good discount (unfortunately i only found this out after i had booked the parking). Only slight downside i found with my stay is their isn't much choice in the bar and when i stayed the pool was unavailabl... Read more
from Surrey
Submitted on 26-10-2016
At first glance, the hotel looks modern and well put together. It has a good location, just a short walk from where you need to be, but is overlooking a reasonably quiet road. That said, the room told another story. Single glazed windows (with plenty of condensation in the morning), ineffective heating, dubious electrics, a door that needed slamming shut and a noise that might have been water-related emanating from the ceiling all night made for a stay that was less than expected from a Crowne P... Read more
from Ormskirk, United Kingdom
Submitted on 27-10-2016
I have stayed in this hotel a couple of times over the last year for work, overall I have found the location to be good, staff friendly and helpful but the hotel itself to be quite dated, or at least the rooms I have had were. This time was the worst I've seen, I was in room 202 which is in the quiet zone. When I went in the bathroom all the wood panelling on the bath was rotten and looked really shabby. The toiletries provided looked like one of them had been used and not replaced! I will stay... Read more
from Newcastle upon Tyne, United Kingdom
Submitted on 28-10-2016
First time we have stayed at the hotel. Hotel staff were very welcoming friendly and eager to help . Breakfast was very good with a wide variety of choice,from cereals ,toast ,cold meats, plus hot food bacon, sausage, blackpudding ,haggis ,scrambled eggs ,tea coffee fruit juice smoothie .Hotel room was clean and had a lovely view at the back of hotel of outdoor restaurant and gardens. We will definitely be returning .
from Manorville, New York
Submitted on 28-10-2016
Very nice hotel in an excellent location. You can walk almost everywhere in the city. The rooms were nice, the hotel bar was also very good as was the breakfast in the morning. The staff was excellent and very helpful.
from Crewe, United Kingdom
Submitted on 28-10-2016
My husband and I stayed at this hotel for three nights and we were extremely disappointed for many reasons . The first reason being the club room which we stayed in was definitely in need of some improvements please see the attached photos. The second disappointment was the club Lounge which must be the worst crowne plaza club lounge I have ever been in. After an evening meeting up with our family we decided to go and get ourselves a soft drink , but we couldn't believe that the fridge just cont... Read more
from Meppershall, United Kingdom
Submitted on 29-10-2016
Firstly this hotel is in an old character building, so not your perfect bland rooms of modern buildings and you have to expect some quirks. Staff really friendly, hotel is in a great quiet location being only 10mins walk from the station and main centre, but Edinburgh is very hilly so could take some people longer. We booked two rooms adjoining, so our teenage daughters could be close by which was great. Rooms were large with really great beds and decor. Only one down side (preventing 5 out of 5... Read more
from North Yorkshire, United Kingdom
Submitted on 31-10-2016
This is a warm welcoming and quiet venue for those looking for good night sleep for the duration of their visit. Lovely standard of cleanliness, smart helpful staff, nice rooms those at the rear are as quiet as hotel rooms get. Hotel could do more to promote its food offering had to ask for restaurant menu not available in room, nor was it apparent that room service menu was also a bar menu, this is no criticism of the very nice food simply of some lackluster marketing. Best breakfast items wer... Read more
Submitted on 01-11-2016
A bit disappointing this time around. Concierge was fabulous upon arrival giving us the advice we asked for about good restaurants and the like, and the room we were given was spacious and clean. However, the temperature was too stuffy in bedrooms / breakfast / eating rooms which made us avoid eating in the hotel during our stay and no one answered the room service or reception phones until you let the phone ring out two or three times and there was no onsite parking. The front office staff... Read more
Submitted on 01-11-2016
Very good hotel in my view it was great to visit such a great hotel so near city centre and is walking distance or where you want to see and go. Local bus stops are near by and walking distance railway station for sort trip to other places of interest near Edijnburgh
from Leicester, United Kingdom
Submitted on 02-11-2016
The hotel sits in the middle of the Royal terrace and it is a beautiful row of old buildings. Friendly and helpful staff throughout my stay with a partner. Really good location for Edinburgh exploration and really close to Calton Hill. Also not too long a walk over to Holyrood Park . I like to run when away and this is another Crown Plaza with a run station and little maps to advise possible routes. The rooms where a little tired with older fitting but this didn't detract from the stay, All in... Read more
from Wrexham, United Kingdom
Submitted on 02-11-2016
I have recently enjoyed a stay at the Crowne Plaza Edinburgh with my husband and our 14 month old son. The hotel is a 15-20 minute walk from Waverley station and Princes street, in my opinion the location of the hotel Is not suitable for those with walking difficulties. There was lots of roadworks taking place enroute to the hotel, pavements dug up, and very hilly in parts. It was difficult with a pushchair but we managed ok. Obviously there is nothing the hotel can do about roadworks etc ! ... Read more
from Conwy, United Kingdom
Submitted on 04-11-2016
Stayed near the end of October. Got tickets for The Playhouse, easy to get in and around the city from the hotel. Room no issue. Breakfast good. Reception welcome was excellent. Used the bar in the evening a was welcoming and comfortable. Looking for a goof hotel in a great location, then you should stay here.
from Alston, United Kingdom
Submitted on 06-11-2016
Staff warm welcoming and friendly. Breakfast and evening meal very good. 3 of our group were looking forward to the use of the swimming pool, all disappointed, the water was cold and not very clean. Heating in rooms didn't appear to work. TV in 1 room would not come on, this problem was reported but to no avail. We returned to hotel to relax before an evening out to find rooms had not been made up(3pm). Our evening out was dinner followed by the theatre.They were made up on our return later in t... Read more
Submitted on 07-11-2016
Staying regularly in Crowne Plaza's Edinburgh does feel a little dated, almost out of place in the brand. Having said that as a hotel the building and rooms were lovely, upgraded on check in as an ihg member. Bar was small but what they did serve was very good. Breakfast was great, £10 per day (upsell) for a continental and full Scottish breakfast. The standout feature however were the staff, in particular Jack, the duty manager. They went out of their way to help and ensure the stay went we... Read more
from Preston UK
Submitted on 13-11-2016
Hotel was easy to find walking from a Waverley station, it's about 10 minutes walk. Upon arrival the lobby area seems nice and the reception staff were friendly and welcoming. We were assigned a room in the basement, P8. Upon entering the room there was an immediate stench of damn and sewers. The room was overlooking the store of bottles from the bar and looked like a cheap bedsit, definitely not a crown plaza. The air con wasn't kicking in but opening the window was a no no due to the lo... Read more
Submitted on 13-11-2016
This hotel is located in a great position , the rooms are clean , the food is very good and the staff are fantastic and nothing is too much trouble , a special thanks to Daniel the barman, a great guy very welcoming
from St. Andrews, United Kingdom
Submitted on 13-11-2016
Just a quiet night away. Excellent hotel (5 or 6 terraced houses in Old Edinburgh) with great location (10 minutes walk from station and 5 minutes to Princes Street). Staff were friendly and helpful. Had a nice, quiet room. Lovely breakfast with large range of cold and hot foods. Will definitely stay again.
from australia
Submitted on 13-11-2016
Stayed here for five nights. Room was pleasant with a view over the park and had the normal attributes of a four star hotel. The bar was small but pleasant and we enjoyed our breakfasts in the terrace room. Hotel is quaint and a bit tired but within walking distance of the main areas of Edinburgh and the playhouse and restaurants. You can walk to the City and Waverley station. Don't upgrade to the club lounge as its not worth the money. The club lounge is only open for one hour with a very lim... Read more
from Stockton-on-Tees, United Kingdom
Submitted on 15-11-2016
Stayed for a two night Superbreak which included dinner on the first night. Despite arriving earlier than designated check-in time there was no issue about leaving bags and returning later - to find that the bags had already been delivered to our room. Despite an issue with the heating which didn't seem to be working correctly, despite the best efforts of the concierge, the matter was reported to maintenance for attention the following day and we were provided with a free-standing heater which ... Read more
from Philadelphia, Pennsylvania
Submitted on 16-11-2016
This hotel is part of a long crescent of impressive 18th Century townhouses many of which are now hotels. The back of the builofaces a very large park so it appears you are in the countryside rather then the central city
from Langley City, Canada
Submitted on 18-11-2016
My room was just around the corner from reception. They handed me the envelop containing my "cards" and a welcome letter. What they DIDN'T tell me is I was supposed to put one of the cards in the wall receptor to be able to turn any lights on in my room. As that is NOT a practice in N.America I didn't know the first thing about it and it was the first hotel that we encountered that did have that system. I went to the front desk to tell them the lights didn't work in my room and the woman prac... Read more
from Perth, United Kingdom
Submitted on 21-11-2016
The hotel is very well situated, just a 10 min walk to Princess Street. On arrival, staff were very pleasant and helpful. Our room was on the 1st floor overlooking the street and i did wonder about the traffic, but I did not find any problems. The room was of a good size, clean and comfortable. With usual tea/coffee. TV good size and choice of programmes. With our deal we had the first night dinner, there was a good choice which was good. The hotel apart from a slightly worn stair carpet very w... Read more
from london
Submitted on 22-11-2016
Stayed just one night, but the room was a good size, king bed and very comfortable. Breakfast was acceptable, but nothing no astonishing. Very good location for access to sights of Edinburgh. Parking available on street but you pay, or they have a car park - paid also.
from northeast
Submitted on 22-11-2016
We stayed here for 2 nights last week. Hotel is a approx 15 minutes walk from waverley station, lovely quiet street it is on. Lots of bars & restaurants in immediate vicinity. We checked in with a really nice lady who had a lovely manner & were given room 207, which was a room with 2 double beds & faced on to the back of the hotel. The room was lovely, it was big, it was warm & bathroom very nice. Also very quiet. We had the club lounge included which i again didnt think was to bad, they provi... Read more
from Bolton, United Kingdom
Submitted on 22-11-2016
A bit of confusion on arrival, but helpful young staff - in particular Jack in reception, sorted things. Dinner was OK, not outstanding. Breakfast good, fried eggs cooked to order and not standing under hot lamps. The hotel is conveniently located for a weekend visit. 15 minute walk to The Palace of Holyrood House and the dreadful Scottish Parliament Building ! and about the same in the other direction to the end of Princes Street or to catch a bus to Leith to see The Royal Yacht.
from Largs, United Kingdom
Submitted on 22-11-2016
Recently spent the weekend with friends, we were very disappointed as we had no hot water(except) 4pm on Saturday, apparently everyone wanted a shower at the same time. I find this totally unacceptable in 2016! In addition self service breakfast was taken to a whole new level, in addition to having to add place settings and chairs for our group of eight, we had to clear the our tea/ coffe ( in mugs) from a side table. The wait for eggs was ridiculous and the breakfast was only acceptable. For a ... Read more
from Newark-on-Trent, United Kingdom
Submitted on 24-11-2016
Arrived early at hotel but no problem leaving baggage. The concierge, Jack was on duty, very knowledgeable and very helpful. Our friends had a great room ours not so much, but fairs fair my husband popped down to reception and they swapped us without any hesitation. Room was lovely. After a long day was looking forward to a hot bath, unfortunately this was not to be as water was only tepid. Ours friends had no hot water or heating through our stay. Staff were aware and tried to get this rectifie... Read more
from Kuala Lumpur, Malaysia
Submitted on 26-11-2016
We checked in on a weekend and it was busy. Check in was reasonably quick even though there is only 1 receptionist on duty. The hotel is located a good 15 minutes walk from Princess Street and main commercial / tourist area. Location is actually fine since it is on a quiet boulevard. The rooms are pretty dated, we complained and they moved us to a newer one, so the hotel is a mixed bag of rooms and layout. We had access to the lounge but it is nothing to shout about other than it has access t... Read more
from Morecambe, United Kingdom
Submitted on 28-11-2016
We booked a two night Superbreak weekend in a club room that included dinner on the first night and breakfast both mornings. We are a couple in our 40s/50s. Prior to arrival: I got in touch with the hotel and booked our inclusive dinner for the first night. The hotel answered all my email queries promptly. Arrival: We arrived at the hotel just before 3pm on a Friday afternoon and check-in was very busy. We waited about 5-10 mins and checked in. Due to it being so busy, we didn't get much infor... Read more
from Chorley, United Kingdom
Submitted on 28-11-2016
We stayed here for the weekend, the staff are excellent, they really can't do enough to help you ,Tony the night manager was excellent, we really enjoyed our little lesson on whisky and how to drink it properly, if there's anything you want to know about whisky he's your man, Stevie was also fab, on the bar always happy to help, Our room was in the basement, it had everything we needed but the view of the water cellar wasn't great and the room had a really funny smell, but apart from this it se... Read more
Submitted on 28-11-2016
We visited the hotel for our 'mini-moon' and having stayed in other IHG group hotels, and from the images online, we expected this would be a really nice stay for our first time in Edinburgh. Unfortunately, check-in was late - and the room we did get (basement room) had a broken shower. I was sure when I placed the booking online that the description of the 'King Suite' was very different from what we received. In fairness, when we raised the issue, we were moved rooms but to be honest this was... Read more
Submitted on 28-11-2016
Just returned from a weekend stay, found the hotel staff warm and friendly , pleased with the room overlooking the terrace at the rear ,lovely bathroom and very clean . Hairdryer/iron in the room along with kettle and fridge. Would stay here again. A lovely weekend enjoyed by us all xx???
from Glasgow, United Kingdom
Submitted on 03-12-2016
Stayed overnight here with family and enjoyed it. Breakfast was good and was served by very nice staff. It is family friendly and the Canadian Lady who served us was great with the younger members of the family. The bedrooms were nice and the one l was in was quiet and the bed comfortable. Location was good near Calton Hill and was quite a short walk into Princess St to visit the shops. There is so much to see in Edinburgh that one day is not enough, so l would recommend the Castle and the old t... Read more
from Durham, United Kingdom
Submitted on 05-12-2016
We stayed in this hotel 2 nights , the first night we dined in the restaurant as part of the weekend package . We both had 3 different courses and all 6 were very nice couldn't pick fault with anything . We had 2 days breakfast whilch were superb. .Contrary to some reviews we found all the staff friendly and helpful. The downside of the hotel was we found the hot water was no way hot enough . This is a recurring complaint off other reviews and their is only so many excuses the hotel can make.