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Britannia Hotel Edinburgh

Edinburgh, Scotland, United Kingdom (EDI)

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Based on 1539 reviews
Room & Rates

Standard Double Room

  • One Double Bed
A coffee/tea maker is supplied. A wake-up call service, daily housekeeping, and electronic/magnetic keys are among the conveniences offered. This room is Non-Smoking.

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Standard Twin Room

  • Two Single Beds
A coffee/tea maker is supplied. A wake-up call service, daily housekeeping, and electronic/magnetic keys are among the conveniences offered. This room is Non-Smoking.

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Standard Single Room

  • One Single Bed
A coffee/tea maker is supplied. A wake-up call service, daily housekeeping, and electronic/magnetic keys are among the conveniences offered. This room is Non-Smoking.

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Britannia Hotel Edinburgh
69 Belford Road, Edinburgh, United Kingdom EH4 3DW
  • 24-Hour Front Desk
  • Lounge/Bar
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 1539 reviews
from Oldham
Submitted on 31-05-2016
I once stayed in student accommodation in Liverpool which smelled of wet dogs and all the plaster fell off the wall during the night, as we entered the room at Brittania Edinburgh, I longed to be back there. It's filthy, noisy and broken. A more pleasurable experience would be for you to gargle a pint of wasps. Shameful.
from Northampton, United Kingdom
Submitted on 31-05-2016
Unfriendly staff had an issue as soon as we arrived when asked to look after our bags until we could check in, window in the room wouldn't shut. Room dated loads of noise from the road and other guests. We had a fire evacuation in the early hours of the morning and by looking at the other guests it was easy to work out it was a false alarm. The hotel was packed full of stagg do's. We had booked in for two nights, checked out after one and booked somewhere else. i wouldn't stay here again if you ... Read more
from Columbus, OH
Submitted on 01-06-2016
The household staff and many of the wait staff were wonderful. Unfortunately, I cannot say the same for the desk staff. The property ... well, read the other reviews. Tired, run down, sad condition. They must have replaced the headboard in my room at some point in the past because they did not paint around the new one. The tub had remnants of previous non-slide stickers and outline of a long ago mat on tub floor. Used the bathmat they provided to cover up the unsightly mess. I brought slip... Read more
Submitted on 02-06-2016
I was looking for a hotel in Edinburgh, a last minute booking but everywhere was booking up fast and prices rising! I decided to take a chance and book a "secret hotel", I was fairly sure from the clues on the booking that I knew where I was going, after booking and paying I received the email advising I would be staying in the Britannia, OMG, my heart sank, I had read the awful reviews on this hotel and passed up booking this previously at £35 for the night and had just paid £52.00. I was ... Read more
Submitted on 06-06-2016
Arrived with 10mth baby and asked if we could check in a bit earlier (2hours), staff didn't even check on the computer or offer to hold bags. We walked into town which was about 20mins. Parking was a bit of a pain having to phone up and was a bit confusing as the recorded message said you had to get a residence permit, when I asked at hotel they had no idea. When we finally checked in, and got into the room there was no cot despite it having been requested on booking. The room was large ... Read more
from Limerick, Ireland
Submitted on 07-06-2016
Worst hotel ever, their was feces on the bottom sheet and blood stained on the divet the worst hotel ever, staff very unhelpful, vending machine which had drinks were all sold out, the night porter is a disgrace total disregard for hospitality, staff have constant arguents during the day and night
from Warrington, United Kingdom
Submitted on 07-06-2016
If you intend staying here - a) take evidence of your booking and b) do NOT let them put you in a windowless basement room. I was in Scotland on business and picked up a bug on my travels. When I arrived I was very ill, with a fever of 40 degrees & just wanted a bed for the night. However the hotel had lost my booking & despite me showing them evidence of this on my mobile, the aggressive reception staff would not believe me. I travel all the time & I knew I had a booking so I wouldn't budge. I ... Read more
from Newcastle upon Tyne, United Kingdom
Submitted on 09-06-2016
Staff were great the hotel was very clean, only downfall was the bedding and room 420, right above where the coaches stopped to pick up the cases and people at 7.00 am was a wee too noisy.Breakfast was good would recommend.
from Mount Gambier, Australia
Submitted on 23-06-2016
I stayed at this motel for two nights and I cannot complain about anything here. The rooms were clean, the breakfast was great, the tea was great, the service was great, the staff helpful. Location was good.
from Johannesburg, South Africa
Submitted on 26-06-2016
We (my friend with a disability & in a wheelchair with an Assistance Dog, my sister & I) stayed at the Brittania on 30 May 2016. The GBP10.00 for the buffet supper has to be paid before you eat & proof has to be given in the restaurant. Filling the empty dishes takes a while. The rooms are clean & comfortable.However my friend who had a wet room was lucky enough to get away without injury. She was suspicious of the shower chair & supported herself on the wall supports as she lowered herself onto... Read more
from Manchester, United Kingdom
Submitted on 27-06-2016
No window, hot and clostraphobic room. Paid an extortionate amount for the privilege. Avoid at all cost. Was a lot lower quality than you'd expect from a travelodge or similar. Spend the extra £30 and stay in the Hilton
from Aberdeen, United Kingdom
Submitted on 28-06-2016
I have recently returned from this hotel after a one night stay and would not return again. The first impression I had of the hotel was fairly postive; it is situated in a good location, parking is available at £5 per 24-hours and the reception staff are friendly and helpful. However, I was given a room on the lower ground floor with no window which I found quite claustrophobic and hot (being June) but didn't ask for another room as it was only for one night and I was travelling solo. The ro... Read more
Submitted on 29-06-2016
Had no choice on hotel accommodation. It wasn't awful, just ok. Wifi is very spotty at hotel. With traveling abroad that's a major thing you need today to stay connected with family and friends back home. Room needs some touch up with wallpaper being ripped in spots.
from Emsworth, United Kingdom
Submitted on 04-07-2016
I have been deliberating how to rate this hotel. On the one hand we booked a cheap, no frills place close to the center of Edinburgh that had somewhere we could park the car. Based on this I should give 5 stars because it meets the specification. However, in reality whilst I wasn't expecting luxury, or even anything special, this hotel needs a refurb because it's just plain tired. It used to be a travel lodge and it's as if they sold it to avoid the maintenence bill. Clean sheets but lumpy, har... Read more
from Bonnybridge
Submitted on 05-07-2016
location and price was all thats good about this place ! Checked in at 3pm for a 1 night stay , originally offered a lower ground room at £75 - basically a cupboard without a window ! straight back to reception for another 15 minute wait to be seen by from the only member of staff apparently working ! £10 later we got room 130 which was a decent sized room with 2 clean but very lumpy beds pushed together , ensuite bathroom with shower that was the size of a small garden shed ! Shower at 5pm r... Read more
from Wigan
Submitted on 06-07-2016
Just come back from Edinburgh, stopped for two nights, booked two weeks ago. Room was a very ,very basic accomodation, no frills , no wardrobe, no side cabinet , no drawers ,, good shower, good breakfast, was up three floors , coaches park outside window, passengers use fire door in and out , makes a lot of noise. bad slopes to front of hotel, you pay for parking, per twenty four hours , staff o.k., but need more . Extremely busy , with people coming all the time.You need to be nearer the cent... Read more
from Aylesford, United Kingdom
Submitted on 08-07-2016
I stayed here one night on business. I can't say what the rooms were like ABOVE ground with Windows, but the ones below are stuffy, dark, and noisey. Yes my room seemed to have been refurbished but it was inbetween the fire door and chemicals closet. You barely get TV channels, service or internet down there. The noise of clanging and the sound coming from the "vent" we're horrible. If you stay here, make sure you're above ground.
from london
Submitted on 10-07-2016
We arrived early hours of the morning from a long journey. The reception night staff were great very warm and friendly and sorted us a room out on the ground floor. Our room had no window but was very well lit and a fair size. I was very pleased with how clean the room was it was spotless not a speck of dust anywhere. We had a kettle and coffee tea making in the room along with extra pillows ( always a must for me) an iron and ironing board. A hair dryer clean towels and soaps. There was a st... Read more
from Roanoke, Virginia
Submitted on 14-07-2016
I spend a lot of my life in hotels and this has to be one of the worst I've ever stayed at. Generally, when I'm traveling for fun (like this trip, as opposed to work), I plan to be away from my hotel as much as possible, and am very (very!) low-maintenance about what I need. I'd much rather save my $$ for doing things in the city rather than on a fancy hotel. That being said, this place is terrible. We paid almost $100/night and were sorely disappointed. If you don't get anything else out of th... Read more
from Santiago, Chile
Submitted on 16-07-2016
Not good, I couldn't sleep because they have an emergency light inside the room that is impossible to switch off. Besides that, as it was no windows and the room was a bit hot, was no way to get it a bit of air or cool down. Also the bathroom has no extractor for the humidity, plus the curtain on the bathroom was a bit orange of old. Also there are three steps for the bathroom, easy to fall also because the light switch is not close to the bathroom door, is next to the entrance door. A good thin... Read more
Submitted on 16-07-2016
We fortunately spent only one night at this hotel, choosing it as not too expensive. But a great disappointment. For sure we could have found something better, would even have been happy to pay more. The person at the reception when we arrived on Friday 15/11 afternoon was not very nice, a smile never killed anyone. Our room, number 20, had now window and now air exchange system. So with our wet clothes from the rain and the humidity from the bathroom, it was nit very pleasant. And in addition t... Read more
from Rogiet, United Kingdom
Submitted on 17-07-2016
Just spent two nights at this hotel. Rooms are very basic but are clean and comfortable. Very good location for walking to city centre. Princes street approx 20 minute walk. Good value for money in terms of the room but never ate at the on site facilities. My only gripe is the lack of attention and customer service the reception team provide. Despite emailing the executive of the hotel group, the reception supervisor and speaking personally to the reception team regarding an early check in. I re... Read more
from Ilkley, United Kingdom
Submitted on 18-07-2016
Loved it nice walk not far from centre, staff attentive, helpful and informative Hotel happy.hours were great loved the trip have visited before and will visit again, it's close to a river parking and meals at an additional cost but overall clean and within two mins of Princes st Had a great time and visited as a family
from Herefordshire, United Kingdom
Submitted on 19-07-2016
Stayed here for work in mid July, the price is very good, however rooms are very basic. What I did like is that they have an iron in the rooms and I was able to give my shirts the once over but the bathroom despite being huge I found the toilet roll holder about 3 metres away from the toilet which was quite odd. The location was good with it being less than a mile from Princes Street. I would recommend if looking for a cheap base for a night or 2.
from Aberdeenshire, United Kingdom
Submitted on 21-07-2016
We were situated in an inside room so it was a little stuffy with no air. Big big big room! Bed was a bit hard. Breakfast was good and reasonable. Great locations. Within walking distance of many places. Be aware lots of tour byes use this location.
from Doncaster, United Kingdom
Submitted on 21-07-2016
Stayed with the other half to celebrate graduation for 3 nights. Our logic was "We'll only be in the hotel to sleep and eat breakfast, so it doesn't matter that much - plus, if we save money on accommodation, we can do more in the city". Terrible Idea. I'll keep it in a list format to make it easier to read, and list a few of the main issues. - Indifferent staff, neither polite nor ignorant. - One elevator had no working ground button, and there was no option to not use it if it arrived first, t... Read more
from Matlock, United Kingdom
Submitted on 25-07-2016
I arrived at this hotel as a member of a group. The reception staff were very friendly and efficient and room keys were issued quickly. I was still at the reception area when some of our group returned to reception stating that was what appeared to be blood on the bed sheet and in another room what appeared to be faeces on the floor. The staff were very apologetic and issued new rooms for the night. I informed the manager who was very apologetic and assured me that thee issues would be dealt wit... Read more
from Edinburgh, United Kingdom
Submitted on 27-07-2016
I spent 5 nights at the hotel. When I checked in I didn't like the room so I went back to reception to request a change. The hotel reception staff were very helpful, I was served by an exceptionally professional and friendly lady called Nikola. She is the only why I would return to this dated hotel! The staff were generally very friendly and helpful. The hotel itself is very dated and in desperate need of an update! The food was awful with little variety! OG
from sydney
Submitted on 30-07-2016
Found 2 Staff members most helpful the rest very off hand We paid for our breakfast in advance for our stay then we booked a trip that left at 8am and found out Hotel opens on weekends at 8am for breakfast so we couldnt go to one and no they dont refund so dont pay in advance The night we ate tea in their Restaurant 2 children ran around food fingers in and out of it nothing was said to parents yes they too should have controlled them The bar was joke my husband bought me a Tia Maria it was ser... Read more
from Gateshead, United Kingdom
Submitted on 31-07-2016
This is our second stay at this hotel staff very pleasant the rooms do need updating it's great if you get a good deal on this hotel the breakfast is well worth it think it was around £8,50 for buffet breakfast I would definitely stay again but only if I got a good deal on a room
from London, United Kingdom
Submitted on 31-07-2016
Stayed at the Britannia Hotel for 4 days on a visit to Edinburgh. The location of the hotel is great. It is in Haymarket close to the tram, train and bus stations. The tram takes you to Princess street in 15 mins which is great. There are also some lovely restaurants and bars near the hotel. Down side to the hotel is that the rooms are good but the walls are a bit thin and there can be some noise heard through the doors and walls. The facilities within the rooms are fine and incl a kettle (a mus... Read more
from Inverness
Submitted on 01-08-2016
Club room - no window - but that was fine as only here for one night. Hotel in a great location for the city centre, parking was great, just £5 for 24hrs for residents of hotel, remember to have change for parking machine. Room was very large, free wifi worked great. Staff were helpful, we had no issue with noise at all. Although we did not eat in hotel the food looked and smelt delicious. Take aways allowed in rooms, perfect when you have kids. For the price I paid will def go back if I ... Read more
from Friendswood
Submitted on 03-08-2016
I was with my family on a tour with ExPat Tours. The place was dirty--they never cleaned the halls and the paint was peeling. The carpets all needed shampooing and vaccumming. Our room was small. The toilet did not work--they told me to use the public toilets! Eventually we got moved to a room that was very noisy --on street side. The bed was small and we got no sleep that night. They had 14 hours to repair the toilet in our original room--we came back and it was still not working. They offered ... Read more
from Brisbane, Australia
Submitted on 04-08-2016
We were only looking for a single nights' accommodation in Edinburgh during our recent trip and on that basis, the Britannia Hotel Edinburgh is an adequate three star hotel. We waited a good 15 minutes in line to check-in, a point made more frustrating by the fact the check-in process was being handled by a single staff member while two others stood behind the desk talking among themselves. Perhaps we had taken advantage of a cheap deal so we weren't offered the best of rooms. In reality tho... Read more
from Glasgow, United Kingdom
Submitted on 05-08-2016
Just returned from a overnight stay as we were at the tattoo staff made us very welcome dinner for 10 POUNDS 3 course breakfast for 7 pounds great value rooms were spotless staff so pleasant and helpful our room was downstairs it was very quiet no noise at all great nights sleep thanks to all staff for making our stay so pleasant
from Forfar, United Kingdom
Submitted on 07-08-2016
Reception staff are very helpful and do their best. £5 per day for guests to park their cars which is very expensive considering you are already paying an inflated price for a budget hotel. General areas are shabby and in need of return, dining room is quite nice and food is adequate but not included in your stay so an additional cost for evening meal and breakfast. Rooms are tired and the windows need cleaned as so dirty you could not see out of them. Heat in room was unbearable and unable to ... Read more
Submitted on 08-08-2016
Clean rooms, I realised too late the room was without window ( my fault) On the first morning at 9.30 Houskeeping entered without even knocking. Second day they at least knocked again at 9.30 to clean the room because it was the check out day .( check out time 11am) The night shift on the reception just grumpy. The light in the bathroom, was just working from time to time. And the ventilation was running full and blowing right on to the bed. No switch to switch it off or the switch wasn't worki... Read more
Submitted on 09-08-2016
When we arrived the reception staff not too welcoming or helpful. Room small, clean but no windows. Bathroom light over the wash basin did not work. We only were given 1 hand towel and 1 bath towel for the two of us and no bath mat! Our room was just round the corner from the lift by a fire door and every time someone was passing by our room, the fire door banged causing our door to rattle which disturbed our sleep. We paid £7.95 pp for breakfast but by the time we arrived there was very little... Read more
from Brisbane, Australia
Submitted on 09-08-2016
This hotel is very central to the city, it is within 15 minute walk to the city. The hotel is older but looks like it is in the process of a makeover, the staff were very helpfull the rooms were clean and breakfast was included. We found it great value.
from Bristol, United Kingdom
Submitted on 09-08-2016
To contextualise my experience - I travel a lot through business so have experienced a range of hotels and service. Only booked here as a last minute need and lack of availability because of fringe week. First time ever I have written such a negative review. From start to finish a bad experience. Had to pay for car parking at hotel. Reception staff didn't share any details of hotel or eating arrangements. Dinner was buffet style and not fresh looking. Couldn't put meal on my room, so had to pay... Read more
from Edinburgh, United Kingdom
Submitted on 10-08-2016
The rooms are bare minimum , location is Ok and not that great. Restaurant is small I stayed here during May 2015 . The rates are quite high when compared to the quality of accommodation. Would I recommend , may be not if you have a choice for the same rate which may be more close to city centre.
from London, United Kingdom
Submitted on 10-08-2016
Was booked into this hotel as all the usual hotels we use were fully booked and this was the cheapest, but at £135 per night you would still expect a certain level. Arrived early as sick as a dog with a cold so hoped to lay down for an hour, no, earliest check in 3pm. Had to use the "free" wifi, but slower than dial up so useless. Eventually checked in and room was...basic but everything was so run down. First thing I had to do on entering the room was kill the fly buzzing around. Bed was comfo... Read more
from Province of Mendoza, Argentina
Submitted on 12-08-2016
Whether is not located in the Old Town, it's not so far away from there, and the walk through allow you to know more of the New Town. It's a nice place, in front of the National Gallery of Modern Art and you are about 5 minutes away from the bus terminal, so the location is not an issue. The view is not the greatest (In fact is not good at all) but the staff was very kind and the rooms were very comfortable and clean. It's a good choice to stay in this wonderful city.
from Huntingdon, United Kingdom
Submitted on 14-08-2016
We were satisfied with our ground floor room. It was clean and towels and bedding good. There was tea making facilities in the room which were replaced daily. Bathroom had shower gel, soap and bath cap was available from reception. This is a large hotel and has many coach tour customers, so hitting the restaurant at the same time as a tour bus crowd can be hectic at breakfast time. However food options were good if basic. Dinner offered limited choices but were adequate. We had to complai... Read more
Submitted on 14-08-2016
Rooms were clean and beds were reasonably comfortable. Some of the rooms enjoy a river view. The old town is a good walk away though, probably not the best place for a base for the old town. Overall, OK for visitors to the Old Town, as long as you enjoy a decent hike.
from West Yorkshire, United Kingdom
Submitted on 14-08-2016
About 10 mins walk to princess st...hotel run down..we had no phone in tv remote..and springs out of the matress...not good... Breakfast horrible,,,i asked for poached egg what they replied.,you can have toast beans and tomatoe.£7.95
Submitted on 16-08-2016
Was going to stay for 3 nights however left it at 1 The hotel is so run down , really needs some work. Staff at reception were not really friendly My wife asked for an extra pillow but was told there was no more in hotel but will try ? Nothing turned up Breakfast was not nice & the kitchen & cleaning didn't keep up with demand All in all very disappointed As per most of my reviews I only put in positive things but this hotel had NIL
from Blackburn, United Kingdom
Submitted on 16-08-2016
Checked in at 11pm by a night manager who we initially thought was drunk because of shaky hands, slurred speech and his general rude behaviour towards other members of staff. He told one member of staff who asked to borrow his set of keys to F~~~ off! and throughout someones check-out and our check-in he continued to slam keys/pens/papers/card machine down on the desk and grunting under his breath. Arrived up at room with 2 tired babies to find no cots! Called down to reception - no apology - ... Read more
from London, United Kingdom
Submitted on 05-09-2016
Terrible hotel staff unaware of their own policies and I am pursuing legal action. I booked a pet friendly hotel as per their guidance on their own website. When I turned up at 3pm to drop off my suitcase I confirmed the price and they said £125 for the night. I then came back at 6pm and they demanded the £125 straight away alongside a £50 deposit for my pet. Nowhere beforehand was this £50 mentioned - not online, not at the point of booking, not in person at 3pm, not on the phone when I con... Read more
from Birmingham, United Kingdom
Submitted on 06-09-2016
I would love to give this hotel 0 stars. 1. Check in is at 2. We arrive at 1.30, the room isn't ready by 2pm. I ask if they can tell us when it's ready and we'll wait in the lobby until it is. They say no, even though they haven't got our room ready for the check in time agreed, they want us to come back every ten minutes to ask if they have sorted themselves out and have the room ready. So we have to go and queue time after time until it's getting to 3pm and still isn't ready. I tell them it's... Read more
from Potters Bar, United Kingdom
Submitted on 06-09-2016
4 of us stayed here in August this year. Not impressed at and tea stains on the walls, small curly hairs in the bath tub,toilet dirty,carpet not very clean. Rooms not elegant as they advertise . We had a room with the view over the river but we couldn't admire the view as the window was very dirty. At least the bed linen was clean and bar open till late. We paid £100 per night which I think doesn't reflect in the quality. Wouldn't stay here again.
Submitted on 06-09-2016
These reviewers on here are just so fussy. This hotel is literally a 10-15 minute walk from the centre, Princes Street. We had a top floor room, the beds were comfy enough, the bathroom was adequate. Could have done with a good deep clean but was good enough for a shower and brush your teeth job. Tea and Coffee facilities, could have done with biscuits in the room :) but apart from that. I'd go back!
from Scunthorpe, United Kingdom
Submitted on 07-09-2016
Stayed here in a budget room with no windows and a leaking bath with a broken shower but worst of all I realised within an hour of departing if left my expensive boots behind so rang the hotel immediately to be told it hadn't been serviced to leave my number and they would ring me back, I'd waited a few hours and rung back to be told the same again then rang back again to be told the housekeepers had gone home!! I rung the next morning to be told there was nothing in the room!! I have sent sever... Read more
Submitted on 12-09-2016
We turned up for an early check in that had been confirmed over the phone the night before with a memeber of staff, to be told that we could not check in till 2 by the big man behind the desk (reception supervisor) he was increadibly rude when told us that the member of staff that had confirmed our early check in was only a night porter so he wouldnt know. I then asked if we would be able to use the facilities to shower as my partner had a job interview (the entire reason we arranged an early ch... Read more
Submitted on 12-09-2016
After reading the reviews, I was expecting a pretty awful night. However when we arrived we were welcomed by very friendly staff. The rooms were also very clean. We didn't have a window, however this didn't really bother us as we saved a lot of money by coming to this hotel! We had a good night sleep, for a very good price!
Submitted on 13-09-2016
Off the beaten track if I am honest, first look at it and I thought it was alright then when we tried the WiFi we saw it wasn't as great as we hoped... Food didn't look great, just generic buffet style food. Steam baths had bits of food in and weren't that clean which knocked me sick as I work in food&catering and that is disgusting! The bar is overpriced, for a cider and an energy drink came to over £6! Literally a small cider and a small energy drink, way over priced! And to see when we fir... Read more
from Stockton-on-Tees, United Kingdom
Submitted on 14-09-2016
Room clean but tired and in need of some serious update.Worst bed we've ever slept in,even the slightest movement made an almighty noise.I actually recorded the noise as evidence to show the company that booked the hotel for us.Meal times were organised chaos as it appeared too many guests and not enough tables/chairs and no one to organise dining room.1st and last visit.
from Ennis, Ireland
Submitted on 15-09-2016
after reading the reviews I thought I had mad a terrible mistake. not at all the staff were very friendly and helpful. The room was basic but clean and spacious which was fine. The only down was we were over the air condition vent which was noisy but unavoidable
from Montreal, Canada
Submitted on 19-09-2016
I booked this hotel using my credit card rewards points and I was terribly disappointed. I booked a double bed and was given a room with twin beds. I went back to reception and was told they were all booked and they could not give me anything else. The next morning at 9am I asked again and was immediately given the room next door - I find it hard to believe that room had been occupied and the occupants checked out and the room was cleaned by 9am, pretty sure it was available since the night befo... Read more
from Bradford, United Kingdom
Submitted on 21-09-2016
The staff were nice but the toilet seat had stains and hair dryer had gum. The room isnt thoroughly cleaned. Had notified staff but noone came to clean it. Just dealing with it as its been paid for but can't wait to leave. The pictures are not good but its enough to prove.
Submitted on 21-09-2016
My strongest tip for this hotel is to skip it completely. I had to be in the city at short notice for work and this was the only hotel that was within my budget. They charged me £139 for room only! The hotel is very low end and appears to accommodate coach trip groups. I checked in and to be honest it wasn't exactly a welcoming member of staff, she seemed frustrated and rushed. My room was on the third floor which is at ground level at the front of the hotel by the main road. My room overl... Read more