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Best Western York House Hotel

London, England, United Kingdom (LGW)

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Based on 1821 reviews
Room & Rates

Standard Room, 1 Double Bed, Sea View

1 Full Bed
Entertainment - Free WiFi, LED TV with digital channels
Food & Drink - Coffee/tea maker and 24-hour room service
Bathroom - Free toiletries and a hair dryer
Practical - Desk; free rollaway/extra beds available on request
Comfort - Ceiling fan and daily housekeeping
Non-Smoking
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Family Room

1 Full Bed or 1 Twin Bed
Entertainment - Free WiFi, LED TV with digital channels
Food & Drink - Coffee/tea maker and 24-hour room service
Bathroom - Free toiletries and a hair dryer
Practical - Desk; free rollaway/extra beds available on request
Comfort - Ceiling fan and daily housekeeping
Non-Smoking
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Family Room, Sea View

1 Full Bed and 1 Twin Bed
Entertainment - Free WiFi, LED TV with digital channels
Food & Drink - Coffee/tea maker and 24-hour room service
Bathroom - Free toiletries and a hair dryer
Practical - Desk; free rollaway/extra beds available on request
Comfort - Ceiling fan and daily housekeeping
Non-Smoking
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Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking

2 Twin Beds
400-sq-foot (37-sq-meter) room with sea views

Entertainment - Free WiFi, LED TV with digital channels
Food & Drink - Coffee/tea maker and 24-hour room service
Bathroom - Private bathroom, deep soaking bathtub
Practical - Sofa bed and desk; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Ceiling fan and daily housekeeping
Non-Smoking
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Comfort Room, 1 Double Bed, Non Smoking

Comfort Room, 1 Double Bed, Non Smoking

1 Full Bed
144-sq-foot (13-sq-meter) room with courtyard views

Entertainment - Free WiFi, LED TV with digital channels
Food & Drink - Coffee/tea maker and 24-hour room service
Bathroom - Private bathroom, deep soaking bathtub
Practical - Desk; free rollaway/extra beds available on request
Comfort - Ceiling fan and daily housekeeping
Need to Know - No cribs (infant beds) available
Non-Smoking
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Comfort Room, 2 Single Beds, Non Smoking

Comfort Room, 2 Single Beds, Non Smoking

2 Twin Beds
144-sq-foot (13-sq-meter) room with courtyard views

Entertainment - Free WiFi, LED TV with digital channels
Food & Drink - Coffee/tea maker and 24-hour room service
Bathroom - Private bathroom, deep soaking bathtub
Practical - Desk; free rollaway/extra beds available on request
Comfort - Ceiling fan and daily housekeeping
Need to Know - No cribs (infant beds) available
Non-Smoking
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Executive Room, 1 King Bed, Non Smoking

Executive Room, 1 King Bed, Non Smoking

1 King Bed
324-sq-foot (30-sq-meter) room with courtyard views

Entertainment - Free WiFi, LED TV with digital channels
Food & Drink - Coffee/tea maker and 24-hour room service
Bathroom - Private bathroom, deep soaking bathtub
Practical - Desk; free rollaway/extra beds available on request
Comfort - Ceiling fan and daily housekeeping
Need to Know - No cribs (infant beds) available
Non-Smoking
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Deluxe Room, 1 King Bed, Non Smoking, View (Four Poster Bed)

Deluxe Room, 1 King Bed, Non Smoking, View (Four Poster Bed)

1 King Bed
400-sq-foot (37-sq-meter) room with sea views

Entertainment - Free WiFi, LED TV with digital channels
Food & Drink - Coffee/tea maker and 24-hour room service
Bathroom - Private bathroom, deep soaking bathtub
Practical - Desk; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Ceiling fan and daily housekeeping
Non-Smoking
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Superior Room, Multiple Beds, Non Smoking

Superior Room, Multiple Beds, Non Smoking

2 Twin Beds
425-sq-foot (39-sq-meter) room with sea views

Entertainment - Free WiFi, LED TV with digital channels
Food & Drink - Coffee/tea maker and 24-hour room service
Bathroom - Private bathroom, deep soaking bathtub
Practical - Sofa bed and desk; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Ceiling fan and daily housekeeping
Non-Smoking
Hide room details
Superior Room, 1 King Bed, Non Smoking

Superior Room, 1 King Bed, Non Smoking

1 King Bed
400-sq-foot (37-sq-meter) room with sea views

Entertainment - Free WiFi, LED TV with digital channels
Food & Drink - Coffee/tea maker and 24-hour room service
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Sofa bed and desk; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Ceiling fan and daily housekeeping
Non-Smoking
Hide room details
Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking

3 Twin Beds
400-sq-foot (37-sq-meter) room with sea views

Entertainment - Free WiFi, LED TV with digital channels
Food & Drink - Coffee/tea maker and 24-hour room service
Bathroom - Private bathroom, deep soaking bathtub
Practical - Desk; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Ceiling fan and daily housekeeping
Non-Smoking
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Superior Studio, 1 King Bed, Non Smoking, Kitchen

Superior Studio, 1 King Bed, Non Smoking, Kitchen

1 King Bed
400-sq-foot (37-sq-meter) room with sea views

Entertainment - Free WiFi, LED TV with digital channels
Food & Drink - Kitchenette with refrigerator, microwave, and coffee/tea maker
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Desk; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Ceiling fan and daily housekeeping
Non-Smoking
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Standard Single Room, 1 Single Bed

1 Twin Bed
65 sq feet (6 sq meters)

Entertainment - Free WiFi, LED TV with digital channels
Food & Drink - Coffee/tea maker and 24-hour room service
Bathroom - Free toiletries and a hair dryer
Practical - Desk; free rollaway/extra beds available on request
Comfort - Ceiling fan and daily housekeeping
Non-Smoking
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Standard Double Room

1 Full Bed
86 sq feet (8 sq meters)

Entertainment - Free WiFi, LED TV with digital channels
Food & Drink - Coffee/tea maker and 24-hour room service
Bathroom - Free toiletries and a hair dryer
Practical - Desk; free rollaway/extra beds available on request
Comfort - Ceiling fan and daily housekeeping
Non-Smoking
Hide room details

Standard Room, 2 Single Beds

2 Twin Beds
75 sq feet (7 sq meters)

Entertainment - Free WiFi, LED TV with digital channels
Food & Drink - Coffee/tea maker and 24-hour room service
Bathroom - Free toiletries and a hair dryer
Practical - Desk; free rollaway/extra beds available on request
Comfort - Ceiling fan and daily housekeeping
Non-Smoking
Hide room details
Best Western York House Hotel
14-22 Royal Parade, Eastbourne, United Kingdom BN22 7AP

Rooms
Stay in one of 66 guestrooms featuring LED televisions. Complimentary wireless Internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.

Amenities
Enjoy recreation amenities such as an indoor pool or take in the view from a terrace. Additional amenities at this hotel include complimentary wireless Internet access, an arcade/game room, and gift shops/newsstands.

Dining
Satisfy your appetite at the hotel's restaurant, which serves breakfast and dinner, or stay in and take advantage of 24-hour room service. Relax with a refreshing drink at one of the 2 bars/lounges.

Business, Other Amenities
Featured amenities include dry cleaning/laundry services, luggage storage, and laundry facilities. Limited parking is available onsite.

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National Rating
This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Know Before You Go

  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet fee: GBP 10 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

AMENITIES:
  • 24 Hour Room Service
  • Dry Cleaning Service
  • Elevator / Lift
  • Game Room
  • Gift Shop on Property
  • Indoor Pool
  • Laundry Services/Laundry Facility
  • Porter / Bellhop
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 1821 reviews
from New Forest National Park, United Kingdom
Submitted on 18-05-2016
Hotel sitting right on the front great views and airs on a sunny day .Staff was excellent with the Service and quality of approach to Customer Satisfaction. My only let down was the cistern was very noisy and seemed to be positioned behind the headboard
from Greater London, United Kingdom
Submitted on 19-05-2016
Took my daughter and granddaughter for girls weekend away. Was surprised to see just how wonderful the room was. right on the front of the hotel just feet away from the sea, wonderful. The room was extremely spacious, we even had a dressing room and Jacuzzi bath. The staff were very helpful and friendly. It all made for a wonderful stay and I would return here.
from Uk
Submitted on 19-05-2016
One night stay and was very disappointed £90, room was clean but very small. Room 110 avoid, on a landing on its own, everyone has to pass the room to get to theirs and you can hear every word so no chance of a peaceful early night or lay in. It also has the cleaners cupboard right next door so she was in there bright and early and then let herself in the room while we were sleeping. Very unhappy customer, did tell reception the next day.
from London, United Kingdom
Submitted on 23-05-2016
We could not fault the hotel or its staff both were excellent, staff friendly and accommodating. the only fly in the ointment was hate to say it but it needs fixing..the toilet cistern kept dripping not on the floor inside the cistern the noise could be irritating...the room was very comfortable more pillows less cushions on the King bed please..last but not least the flags outside unfold them my partner came in the evening and could not find the Hotel because the flags were all caught up. When ... Read more
from Ashford, United Kingdom
Submitted on 29-05-2016
I have stayed at York House Hotel many times before now and I must say that each time has been just superb! Everything about the hotel is just wonderful, all of the staff are so polite and attentive, they will all go the extra mile for you, without any fuss such as taking the suitcases from the car straight to our room if asked. We must mention that the sea view rooms that I have stayed in are all very well decorated and are to a very high standard indeed! In fact the rooms that have had should... Read more
from cardiff
Submitted on 05-06-2016
First time visit to this area this hotel is ideal for exploring the coast east and west. The hotel room was very clean and tidy the staff very helpful and polite,breakfast was very good,would recommend this hotel.swimming pool not huge but adequate.
from Surrey
Submitted on 05-06-2016
Great location had room overlooking sea. Great breakfast and dinner. Staff were very helpful. Parking could be problem in July/August in road. £4 to park in road over night but you can get £1 voucher from hotel when you arrive to leave you car until 11 next morning. Plenty of good restaurants within walking area. Would certainly go again.
from birmingham
Submitted on 06-06-2016
We booked an afternoon tea on Red Letter Days and turned up to be greeted like old friends, the table was ready for us in the window overlooking the sea and the tea was ready to be served as soon as we sat down. For £32 for 2 people I thought it was very good value and a lovely treat, when it came it was Enormous! It would have fed at least 4 people! The sandwiches were tasty and fresh; gammon / tomato, egg/cress, cheese/pickle, salmon and cucumber a whole round of each. Eight pieces of brea... Read more
from Crawley, United Kingdom
Submitted on 06-06-2016
just a few hundred yards from the pier, a very friendly hotel on the seafront. great location ,clean lovely room, great shower. very good selection at breakfast. Will stay here again. eastbourne is less crowded than brighton and good for a pleasent weekend away.
from London, United Kingdom
Submitted on 08-06-2016
Nice hotel with the street behind full of local restaurants and about 10 minutes walk to the City Center. 5 minutes by car to the train station which is about £5. Room was good but not very modern. Room service and the whole staff were very efficient and friendly though. However, they offered BT channels and could watch the Europa final, thumbs up !! The food served at the restaurant of the hotel is not very tasty though the portions are quit big. Its best to eat at local restaurants. Swi... Read more
from Ash Vale
Submitted on 25-06-2016
Fantastic from beginning to end! I (55) took my disabled/elderley Mum & her 82yr old friend! The staff were so helpful & friendly (especially REBEKA!!!!!!! Harry, William, Gabby & Andrew) The accommodation was perfect! Near to everything & right opposite the beach. Lovely views from our super seaview family room. Food was fabulous, tasty & plenty of it!!! (evening meal&breakfast)Parking was easy too. There was also a swimming pool which i used it was a lovely 31deg!!!! Nothing to fault here wots... Read more
from Stourbridge
Submitted on 02-07-2016
Visited for 5 nights. Room was clean and adequate size, at the back with view of a skip..(this is not a complaint) Quiet at night. Menu was varied and food well presented. Helpful friendly staff.Good value for money.
from Enniskillen, United Kingdom
Submitted on 04-07-2016
On arrival there were quite a few steps up to the hotel Not very suitable for people with walking sticks and crutches!! Rooms were clean but dated and overlooking an untidy back yard. Our party were all shunted to the back dining room which again needed up dating. Food was just o.k. Did not like the idea of having to place your evening meal at breakfast time. By that time one had forgotten what they had ordered or were sitting at a different table and this caused total confusion. Staff in dini... Read more
from Brighton
Submitted on 05-07-2016
We got a Secret Escapes package at the very last minute, including 2 nights stay, breakfasts, and 1 dinner - all at a very reasonable price. We are at the British seaside, there's a heated indoor pool, and a nice seaside front porch. The room is small but clean, and staff have been very friendly. Breakfast could be a busy challenge, so we will see how that goes. Acceptable so far, as expected for a Best Western member.
from Ipswich, United Kingdom
Submitted on 06-07-2016
Had a good stay, couple of niggles, food service was quite slow, and the food did not 'fit' a 3 star hotel in a seaside resort. Sea view room a must, and the room we had was very comfortable, clean, if a little tired in places.
from London, United Kingdom
Submitted on 10-07-2016
We stayed during August 2015 for two nights as part of our anniversary celebrations. This hotel is very central and along the sea front which can be very busy a times, but this is to be expected. The reception area was pleasant, with friendly staff. The room wasn't the biggest however it was well decorated I absolutely loved the colour and design of the feature wall, bed was comfortable and most of all the bedding and room was clean. Let's talk about the en suite it was lovely the shower wa... Read more
from
Submitted on 10-07-2016
2nd visit to this hotel and once again from start to finish I cannot fault it. All staff friendly and helpful, room with sea view was spotless, modern and well equipped, breakfast was yum with loads to choose from and this time had one of our evening meals in the restaurant and was not disappointed. A morning dip in the pool too which is to a perfect temperature topped off a relaxing we'll need break.
from Canterbury, United Kingdom
Submitted on 11-07-2016
We booked a stay at the York House as a mini getaway with friends. Having stayed here plenty of times before, as expected we had another great stay. Sea facing rooms with lovely bathrooms and all a great size! We went out for dinner but did drink in the bar on our return and received great service from the staff as always. Breakfast the next day was delicious. Plenty of local produce to try and some lovely home made extras! Thanks to William and Darren for looking after us. We will be back and h... Read more
from Belfast, Northern Ireland, United Kingdom
Submitted on 11-07-2016
32nd year!someone is doing something right!service was as brilliant as usual!and the food!a diet is now in order!already booked the same week next year!! i would recommend this superb hotel to friends and family!!
from Aldershot, United Kingdom
Submitted on 13-07-2016
Well 4 nights booked. Get to reception and problem with my booking. Had to get my phone and Internet on in the Rec to show them my confirmation. Not great I'm knackered after the drive here! Couple next to me kicking off as they had booked the four poster de lux room had confirmation email bit no four poster! Too many Cheifs I'd say. Everyone I met was on a Groupon deal. Ok , try to log on. No internet!! There problem , my phones ok. Recpt logs onto there own internet then asks me my password!!!... Read more
from
Submitted on 16-07-2016
We had a groupon deal, but if we hadn't and had paid full price, I might give the hotel 2 stars. Based on the reviews here, I was disappointed. When booking the hotel originally there was a rather officious member of staff that took my booking. However, the staff we came into contact with whilst there, were very friendly. We wanted to settle up for extras on our meal on the night, rather than at check out. This led to a little confusion at the time, but was worked out on a calculator, which we p... Read more
from Oxfordshire, United Kingdom
Submitted on 20-07-2016
You can't beat the staff here, we had requested a room with a bath so were upgraded to a suite with a jacuzzi bath in it with sea views. Very helpful friendly staff who can't do enough for you. On requesting we keep our room a little longer on our departure day, we were kindly given an extra hour for free. The location is great and good food and service too, however busy they are. We also loved the £1 parking permit and a lovely warm pool. For the price we paid, we had a fabulous time and... Read more
from London, United Kingdom
Submitted on 21-07-2016
Booked a groupon deal: 2 nights with dinner and breakfast; based on the review it seemed like a good deal. Indeed it was, however the room (092) needs an updgrade as well as the bathroom (don't be taller than 1.70m or you wouldn't be able to stand in the shower). Not the most impressive room but beds were comfy. A negative point: the access to the room is via the restaurant and the view is over a roof: do no open the windows or you will have fries smell in the room. Staff was friendly and helpf... Read more
from Phuket Patong Beach
Submitted on 21-07-2016
We booked a groupon deal for my birthday. The view from our room was amazing i recommend sea view for sure. Room didn't have fridge but other than this everything was perfect. Close to local shops and station.
from Staines
Submitted on 24-07-2016
My sister and I took our Mum to York House to celebrate her birthday. We booked a family room with a sea view costing £134 with breakfast. It was a lovely room, having a double and two single beds. However, the bathroom was tiny and the room was extremely hot. There is no air conditioning or fridge, just a small electric fan so it was quite uncomfortable at night. Our room, 154 on 1st floor, was nicely decorated and had huge windows overlooking the sea. We arrived about 3pm on a Friday an... Read more
from Dartford, United Kingdom
Submitted on 24-07-2016
checked in, We did not get what we expected... Which was a deluxe four poster bed room! Due to staff incompetence we have ended up with a standard room with a sea view... So that means we haven't got any of the additional benefits that come with a deluxe room. We had proof that it was a four poster bedroom that had been booked. Yes they have repaid the additional cost for the deluxe room and we have no choice but to accept it due to the plans we have made this weekend!. They could of had the cou... Read more
from Rochester, United Kingdom
Submitted on 25-07-2016
We stayed for one night in an executive sea view room which was beautiful and very well equipped. That is where the good review ends. Service in the hotel is poor. Breakfast was shambolic. After being ushered into the hot room and waiting for over 10 mins I had to get up and speak to a waitress to ask for a pot of tea. The selection of fruit was extremely poor prunes and oranges. A very poor selection of dry Danish pastries and muffins. The cereal bar was very messy with cereal all over the ta... Read more
from London, United Kingdom
Submitted on 25-07-2016
Stayed at this hotel for a few days . On arrival there was zero hospitality and very cold reception . Not the usual welcoming you get at hotels . Several rooms had been booked and we had only needed one . I could understand the confusion. When finally were able to check in the hospitality wasn't great. I had been promised as upgrade however on arrival this was not the case as the box of chocolates promised and jacuzzi bath was not in our room . The room was pretty basic carpet stains through... Read more
from London
Submitted on 30-07-2016
We stayed here for two nights in July 2016 on a Groupon voucher. They charged us a pound for all day residents parking right on the other side of the road which was wonderful value and solved a problem. We could grab our deckchairs and towels in the morning from the car and go to the (pebbly) beach. Check-in was swift and every member of staff was polite and friendly at all times. Dinner was lovely, couldn't fault it. Breakfast was a bit basic but we enjoyed everything we had. They replenishe... Read more
from St. Albans, United Kingdom
Submitted on 30-07-2016
Stayed overnight with dinner and breakfast . Lovely clean room and shower room. Food very good and staff very attentive and friendly. Good location. Large area with tables to sit outside. Will definitely stay again.
from Witney, United Kingdom
Submitted on 03-08-2016
We booked a two night Groupon deal & were delighted both by the facilities & level of service. We advised the hotel before arriving that we would be celebrating our wedding anniversary & the management certainly pulled out all the stops to ensure our stay was special. We were upgraded to a superb room with sea views and given a complimentary drink with our two course meal which was included in the deal. Contrary to some negative reviews, we thought the food in the dining room was very good. At b... Read more
from
Submitted on 04-08-2016
Enjoyed our overnight stay for our wedding anniversary. Paid a little extra for a sea view which was great, good sized room and facilities, large comfy bed, no fridge and shower was too hot! Complimentary chocs for our anniversary was a lovely touch! Food was good although customer service at breakfast could be improved. Got a good deal through Groupon!
from Rome, Italy
Submitted on 04-08-2016
A very nice hotel, right by the sea, splendid view from our bedroom window. Located quite conveniently close to the centre of town, away from noisy neighbours. A traditional old English style building, but with modern comforts, WiFi, Jacuzzi in the room and a heated swimming pool in the basement. Buffet breakfast with a very good selection of food and choice of extra buffet dishes i.e. Smoked salmon and scrambled eggs. Will definitely recommend and hope to come back in a near future.
from Worthing, United Kingdom
Submitted on 06-08-2016
Had a great stay here with my mum. We both had great rooms with very spacious en suites, which were kept wonderfully clean by the hard working housekeeping staff. There are lifts to all floors. All the staff were very helpful and friendly, the restaurant serving up good, locally sourced foods to a high standard. The beach is opposite the hotel or if you're not feeling that brave, the hotel has it's own indoor heated pool. The Verandah is a lovely place to sit with a glass of wine in the evening,... Read more
from
Submitted on 07-08-2016
I visited Eastbourne for the first time with my 14yr old son and 2 well behaved small dogs. After reading some of the reviews on here I was a little apprehensive about my choice of hotter. I needn't have been, the reception staff were very welcoming and helpful, they even upgraded us to a sea view room which was very spacious with seating area and wonderful views out to sea. The bathroom was a little tired looking, but everything worked perfectly well and it was very clean. We booked dinner for... Read more
from
Submitted on 08-08-2016
Stayed at the York house 4th to 6th August on a fantastic groupon deal on arrival we checked in with a very friendly man on reception our room was a standard as was told when we reserved our booking and was lovely only fault was the water was to hot in shower which you couldn't regulate. Sorry hotel we were in room 310 Food i could not fault you only have to ask staff for anything and they was so helpful. Would definitely return to York house as we visit Eastbourne regularly as parking amongst ... Read more
from
Submitted on 08-08-2016
The Receptionist, The Duty Manager, Restaurant Staff and Theresa the Barmaid, all of them excellent job! Very good food, precious, tidy and comfortable 134 room with gorgeous sea view (I loved the terrace). Nice swimming pool. Would visit again.
from Keynsham, United Kingdom
Submitted on 11-08-2016
Very warm welcome to hotel from Harry on Reception was a prelude to a consistent friendly, welcoming & helpful attitude from all staff members. We enjoyed the an excellent buffet breakfast with a wide selection of English & Continental dishes. Our evening meal was similarly exemplary with a good choice of dishes cooked & served perfectly. The bedroom had a splendid seaview & we slept very well in a large & very comfortable bed with surprisingly minimal noise from the seafront road. All in all a ... Read more
from
Submitted on 11-08-2016
We paid extra for a king size bed. Unfortunately we were just given two single beds pushed together which were very uncomfortable. The plumbing in surrounding rooms was very loud. Particularly in the middle of the night when toilets were flushed and taps were turned on. We didn't get a good night's sleep. The breakfast was good though and there was a nice selection.
from Maidstone, United Kingdom
Submitted on 12-08-2016
We stayed overnight 10th August 2016 for the airshow the next day. The same hotel did a Groupon deal of lunch and a cream tea on the 11th for the airshow. Our room was large, clean and overlooked the sea. We were on the first floor and everything about the room was perfect. The only possible improvement could be a clean-up of the parapet walkway outside the window which has obviously been used by decorators as a base for ladders to paint the exterior of the building and left a bit mucky. Apa... Read more
from Eastbourne, United Kingdom
Submitted on 13-08-2016
Booked this for lunch and afternoon tea during Eastbourne Airshow. Food was very good but choice of wine very limited and their Sauvignon Blanc and Pinot Grigio tasted awful so resorted to a bottle of Prosecco at £27 a bott!! But all in all a great day with a band provided to add to the atmosphere. Would definitely recommend.
from Bedford, United Kingdom
Submitted on 14-08-2016
The room was small,but nice & clean the staff did not know what they were doing.No management control over them.The breakfast & evening meals were very poor quality & always cold.The bar drinks are very expensive I would not recommend this hotel unless it is just to sleep over.
from
Submitted on 14-08-2016
I bought this as a Birthday treat for my Dad who is 83 years young! The groupon deal was for seating, lunch and afternoon tea on the Saturday of the air show. The staff were so accommodating, even down to providing a tablecloth as the metal table was reflecting the sun! They had a wonderful time, the seats were great, the food of a very high quality and plentiful. He and his companion had a super day. Thank you for making his day a memorable one.
from
Submitted on 15-08-2016
Overall brilliant. Great clean & tidy room, very comfortable. Breakfast was very nice with plenty of choice. Very nice restaurant although very stuffy as a lot of the windows would not open. Excellent staff whop were very helpful.
from
Submitted on 05-09-2016
Great hotel. Warm welcome. For an additional £30 we were guaranteed a sea view... The room and view did not disappoint. The rooms have been tastefully decorated, they were very clean and spacious. Brilliant spacious en suite with a power shower, extra towels and toiletries. Tea and coffee facilities were good. Our bed was very comfortable. We slept with our window and curtains open, listening to the sound of the sea all night and waking to the sun rising. So lovely! Breakfast was buffet styl... Read more
from
Submitted on 05-09-2016
Currently staying in the hotel. Very nice stay so far, great sea views room after ungrade. Breakfast great with lots of choice. Would come again . Location to all amenities is fine and welcoming staff.
from Surrey, United Kingdom
Submitted on 07-09-2016
We stayed here had a big sea view room was a lovely hotel and room. Really enjoyed our stay staff were friendly and helpful. We left an item behind the hotel asked us to pay for postage and posted this to us the very same day. Room was warm, bed comfortable. breakfast was buffet and ok.
from Eastbourne, United Kingdom
Submitted on 12-09-2016
For the third year running we watched Airbourne from the hotels veranda with 8 friends. We were very lucky with the weather, hot and sunny. The hotel offer included an excellent lunch, cream tea including a chocolate fondue and a seat on the veranda with a Dixieland band. It was excellent value for money and we are already looking forward to returning next August!
from London
Submitted on 13-09-2016
We stayed for 2 nights - 4 female friends so needed big rooms with twin beds - we couldn't have done better. Rooms were huge, clean and we had sea views, bathrooms small but well appointed. Staff were friendly and helpful, hotel was clean. Rooms looked recently renovated although public areas were a bit tired - especially the dining room. We didn't eat in the hotel so can't comment on the food. Welcome amenity of fruit and fruit juice was a nice touch. Tea and coffee making facilities in the roo... Read more
from orpington
Submitted on 14-09-2016
last min booking at the desk for overnight stay B&B the hotel was nearly at full occupancy so we were allocated a double basic room on the second floor at the rear of the hotel the room which was small but had a newly refurbished bathroom fully tiled with large walk in shower. the only disappointment was the buffet breakfast very little cereal choice ,no fruit, but cooked breakfast reasonable choice , the breakfast would be better if provided to order . having said all this I would return agai... Read more
from Bognor Regis
Submitted on 15-09-2016
We have just returned after a two night stay. We had a lovely room very clean and a sea view. The location is great not only for the sea front but also to walk to the town. The stairways do need a bit of paint and a new carpet. Other than that we had a great stay, the reception staff were very helpful and friendly I asked for fresh milk for the room and they went straight away and got this for me. We would come back to the hotel again.
from London, United Kingdom
Submitted on 18-09-2016
Stayed here last May and had a lovely time. Saw another offer for 2 nights B & B with one night dinner and thought we would return. Room was fine, we had paid extra for a sea view and view was good. Told we couldn't have dinner at 6.30 as fully booked so could have 7pm. Went down to dinner and we were only people in the restaurant. Another couple came in a few minutes later. Had two courses as per voucher. Chicken and leek pie not very nice, pastry hard, inside tasteless. Chips were so hard but ... Read more
from Maidenhead, United Kingdom
Submitted on 20-09-2016
The staff couldn't have been friendlier or more helpful when we stayed here. We were meant to stay in another hotel but that other place was so bad we felt very lucky when we fell into York House hotel and they couldn't have been nicer. Room was good, lovely see view. Would recommend this hotel. Thanks for looking after us.
from Eastleigh, United Kingdom
Submitted on 22-09-2016
I took my wife here for a 2 night stay at the beginning of September. We had an executive suite, not as big as we are used to, but we didn't need anything big for the weekend. Food on the "a la carte" menu was fantastic both nights and the wine recommendations worked well with each dish. We were that pleased that on the 2nd night, we made a point of thanking the Chef in person. The bar, whilst often quiet, was nice to chill out in and the lady at the bar (Rebecca) was a lovely, bubbly person who... Read more
from Bingley, United Kingdom
Submitted on 23-09-2016
Location, location and they make good use of it. The verandah at the front of the hotel is a nice place to sit with a drink, look over the sea and watch the world go by. The hotel itself is quite large and rambling, my room was very good, the swimming pool was small and very warm - I imagine very good for elderly or children. Breakfast had some nice unusual touches - delicious rhubarb juice alongside the juices you might expect, small cheese scones that tasted freshly made - all very nice. Dinn... Read more
from Potters Bar, United Kingdom
Submitted on 23-09-2016
A very mixed experience; good in some respects but overall a very busy hotel overwhelmed by trying to manage both large coach parties and the needs of private guests. The breakfast room was one of the worst we have ever experienced in a Best Western hotel; very badly presented and with items constantly running out, and the staff seemingly unable to cope. Worst of all was the antique multi-slice toaster that provided a constant source of confusion. Tables were poorly re-set; we had to find salt a... Read more
from kent
Submitted on 25-09-2016
Stayed here last night as a groupon deal . Request was honoured and we loved our room beautiful bed and sea view top floor. Thank you. Staff worked extremely hard and were courteous and attentive. The a la carte meal was very good and we were impressed with how it was presented and taste. The reviews that are not so good on here seem to be a different experience. For a short break we had no complaints , thanks again . Dawn and Neil
from
Submitted on 26-09-2016
Went for overnight stay with my husband on a Groupon deal and we were pleasantly surprised. The room was spacious and clean with modern decor and comfy bed. The staff were welcoming and helpful. We enjoyed our dinner and had a good choice at breakfast. Parking was not a problem even on a busy Sunday as we parked right in front of the hotel. Overall, good value for money. Thanks to all the hardworking staff. Sanjeev and rhod
from London, United Kingdom
Submitted on 27-09-2016
We were dropping my daughter off to Uni at Eastbourne and decided to get a Groupon and stay overnight. What a lovely place to stay. We did have to upgrade as they didn't have any rooms left the night we wanted to stay so we ended up in a suite for an extra £60. The room was lovely and clean and the staff all very helpful and polite. Breakfast and dinner were included in the deal. Food was really good quality and you could order from the a la carte and pay the difference. The restaurant wa... Read more
from Higham Ferrers, United Kingdom
Submitted on 29-09-2016
A very pleasant stay on a Groupon purchase for two nights. Used the A la Carte menu for our first dinner which was good. The set menu did not meet our needs that night. We got upgraded to a room at the front of the hotel overlooking the sea which was great and much better than a room at the rear. Staff were all excellent and seemed pretty happy in their work. The only criticism was the parking as if you arrive late in the evening you will be lucky to find a spot near the hotel but the upside is ... Read more
from Reading, United Kingdom
Submitted on 29-09-2016
The hotel room was a good size, modern and clean with a sea view. We had a bar meal and breakfasts (good selection of food) during our stay. All the staff were very helpful, the only drawback is the parking, not a lot the hotel can do about it but, they do provide a parking voucher at £1 per day and if you arrive at the right time it should not be a problem. Maybe the local council could build a car park on the beach opposite Ha Ha !!!
from Ashford, United Kingdom
Submitted on 02-10-2016
My wife and I, stayed here for a mid week break in mid September and I, would like to say a special thank you to Mark Cotman, the General manager for allowing us to stay at this fine example of a Best & Western Hotel, situated on the sea front of Eastbourne, as I simply cannot praise the quality of the hotel and certain members of the staff highly enough, it was all just simply, ??Superb??! Roxanne, who works on the main reception, was lovely! She was ever so polite and always had time to ans... Read more
from Surrey, United Kingdom
Submitted on 03-10-2016
We have stayed at York House a number of times now and following our first vacation here, each stay gets better and better. There really is something very special about the Hotel and team that are at the York House that makes a stay no matter how long or short very enjoyable. I would like to share an e-mail recently sent to the Hotel Manager following our most recent stay on 30.10.16, I think it says it all. Dear Mark. I just wanted to thank you and your team at York House for another great w... Read more
from Chessington, United Kingdom
Submitted on 03-10-2016
Our second time to this place, and whilst the hotel seems to have had a makover, the resturante staff this time we felt were a bit less satisfactory from previous visit. This time the resturant felt impersonal, lights were on a bit too full, staff less attentive. But the location and the rest of the hotel were great. we upgrade to rom 184, and defo recommend this as a very excellent roonm. Perfect hotel for a short stay in eastbourne.
from Knottingley
Submitted on 03-10-2016
We booked 4 nights for 40 people at the end of September. We were all really pleased, the staff were great, the location perfect, the rooms clean, the only tiny niggle was the downstairs rooms which had a slightly odd layout and the bar was a bit grim but the verandah made up for that because it was warm enough to sit out even in the evening. Food really good as part of a package on 3 of the 4 nights, slightly disappointing on the 4th - maybe it was the chef's night off.
from Bourne, United Kingdom
Submitted on 04-10-2016
Booked a night with evening meal with breakfast through a Wowcher deal, so was not at all surprised to be shoved right in the back corner of the hotel overlooking back yards and laundry trolleys. The room & bathroom reasonably pleasant and the bed was comfortable. If you like Eastbourne (not my cup of tea), then the location is superb, central, right on the sea front, with the shopping areas only a few hundred yards away. The communal parts of the hotel are in need of modernisation. The pear-dro... Read more
from Neath
Submitted on 05-10-2016
We stayed three nights in a sea facing room. It's one of those hotels where you feel instantly comfortable. We had a lovely meal in the Dining room the first night, ate out the second and on the third had our tasty food in the bar. Our room was spotless, the bed was really comfortable and the bathroom was spacious. I did raise an issue about the absence of a mat in the bath on leaving but was advised they were available if requested. In most hotels they are to be found without the need to ask. ... Read more
from
Submitted on 09-10-2016
Pros Spotlessly clean, very friendly staff at all levels, nice bar, good location, comfortable beds, well furnished rooms. Cons Dinner was very nice, but dining room, though very nicely furnished was very hot and service was slightly fawlty towers (though ALL staff polite & friendly). Breakfast had a great selection of different foods but all hot food, though of great quality, was lukewarm with the exception of mushrooms & fried potatoes. Overall an interesting hotel with great character, just... Read more
from County Galway, Ireland
Submitted on 09-10-2016
Very friendly hotel from the moment I checked in all staff were extremely pleasant staff and nothing was too much trouble which made my stay one that I won't forget .A very comfortable room with a seaview .
from Raalte, The Netherlands
Submitted on 09-10-2016
I normally use another hotel when I??m in Eastbourne area unfortunately this was fully booked, so I booked this hotel. With the bad experience I had with the other BW hotel in Eastbourne I was hesitating to book this hotel. I thought let??s check out this one as it is only for one night. I went with low expectation level and you know what I was positively surprised. It is so different with the other BW hotel in town in all aspects. Rooms are nice and clean. You have all you need in the room. ... Read more
from
Submitted on 10-10-2016
lovely room good service will be back. all food cook well clean and welcoming lovely seating area opposite the sea nice to sit outside with a drink and relex comfortable bed spacious room nice walks close to town all room are lovely my husband is claustrophobic first room was lovely but to small for him called the desk they arranged a larger room very happy
from Greater London, United Kingdom
Submitted on 10-10-2016
Very nice hotel with excellent views along the coast. Just minutes away from the town centre, with a wide variety of shops and restaurants. Our room had a sea view (394) and was very comfortable, nicely decorated, with excellent bath and shower. We stayed for 3 nights B and B. We enjoyed 2 dinners, which were enjoyable and very reasonably priced. The staff were friendly, both at reception and in the dining room, with the house services room cleaning staff excellent. Breakfast was a buffet set... Read more
from Bristol, United Kingdom
Submitted on 12-10-2016
Arrived after driving 4 hours, to be told there wasn't a room for us and that we probably had the wrong hotel, I even showed the Deputy Manager the booking on my phone, he still said no booking, another member of staff came along and found the booking, we didn't even receive an apology, he was so rude, and we were so tired. The room was so small, with a shower that dribble water, very uncomfortable bed. this is the 2nd time we have stayed her and will be the last.
from Milton Keynes, United Kingdom
Submitted on 13-10-2016
We booked via groupon for a short break as the price was very cheap and we had not visited Eastbourne before.2 nights with breakfast and one nights dinner for two. When we arrived we were greeted by a friendly receptionist .we went to our room and we were pleasantly surprised to find a well appointed room large super sized bed big bathroom and dressing room all decorated to a high standard in a modern style. We explored the area and there is lots to see . A pre dinner drink in a quiet bar and th... Read more
from
Submitted on 16-10-2016
Stayed with the family for 1 night. Room was clean and spacious. Everyone was happy with the room and there were no problems or issues to report. Breakfast the next morning was also a hit, although be sure to get up early as it can get crowded if you try to sleep in.
from London, United Kingdom
Submitted on 21-10-2016
Second time here; just one night this time. Excellent room: comfortable, good tv, clean, excellent shower, very nice sea view. The meal was delicious and interesting, including good vegetarian options. Service was pleasant and efficient, throughout; impressively patient with a nearby demanding diner! If visiting this area, we shall aim to stay here again.
from Ipswich, United Kingdom
Submitted on 22-10-2016
I requested a sea view and was very pleased on arrival that we had one, the view is fantastic. Fresh towels when we needed them and de-caf tea and coffee readily available from reception for our room. Parked outside the front of the hotel at £1 a day - great value for money. A few minutes walk from both the pier and town centre and lots of restaurants nearby plus The Hippodrome. Hotel clean and reception staff extremely helpful. Bathroom very modern. Room perfect size and clean. Would definitel... Read more
from Maidstone, United Kingdom
Submitted on 23-10-2016
Our room was clean and tidy and suited our needs. The hotel itself is quite old and communal areas could certainly do with updating and some decorating. Our only concern was that breakfast catering was somewhat lacking - due to a large party staying, food at the breakfast buffet ran out and we were among a number of unhappy people waiting around for food to be cooked. However, once it arrived it was very pleasant. Staff were courteous and helpful.
from Maidstone, United Kingdom
Submitted on 23-10-2016
Stayed for one night on a Groupon offer, room clean and comfortable in a good location, although no car park , found somewhere in one of the side streets, didn't realise the hotel had a pool , so for future guests take your cozzies!!
from Minster, United Kingdom
Submitted on 24-10-2016
We stayed at the Yorke House Hotel in October for a Masonic Ladies Festival Weekend, we were warmly greeted by the reception staff, and having booked in, paid for the special rate 24 hour parking on the sea front at just £1. We had requested a sea view room having paid the small surcharge for the privilege, and because my wife had recently undergone surgery on her leg, we would need a bath room with a walk in shower. The room was not a disappointment being a large family room with the required ... Read more
from
Submitted on 26-10-2016
We were given an red letter day champagne afternoon tea voucher and chose this as nearest to where we live . Easy to book and found they had a table by the window for us in bar area . A lovely cup of coffee followed by sandwiches ,scones-jam,cream,cream cakes and of course a glass of champagne . All very nice although bread was a bit dry ? Staff very friendly and helpful and they packed up what we could not eat into bags for us to take home . Not the best I have had but ok .
from Winchester, United Kingdom
Submitted on 27-10-2016
Excellent location,ideal for walks along the lovely seafront, pier and just a short 5 min walk into the town. 1st floor superior sea view room was very high standard. Staff always friendly and helpful. Our second visit to The York Hotel and will be back.
from Brixham, United Kingdom
Submitted on 28-10-2016
DB&B Deal booked direct with Hotel for us by my Fiancee. Rear facing room spotless and fit for purpose, bed comfy enough. Evening meal splendid followed by a good night's sleep. Buffet Full English very busy but poor. Food warm or cold, not fresh and piping hot. Staff helpful but had to challenge final bill as told conflicting info re deal by staff. Resolved to our satisfaction.
from Staines, United Kingdom
Submitted on 30-10-2016
Stayed a Saturday night, very easy to book, parking not so easy but managed to find a side street about 10 min walk away there are unloading spaces along the street to drop off luggage. The welcome from reception was very good and we were given a room on the first floor lousy view but a pleasant room that was incredibly hot when we entered but we turned the heating off and it was ok, cant say i noticed air conditioning but we did not need it. the room was nice and clean probably our only complai... Read more
from West Sussex, United Kingdom
Submitted on 03-11-2016
I only booked two days before and requested a sea view if possible,this was met and the room was perfect,as was the sea view,the breakfast I must say was one of the very best breakfast I have had,the hotel staff are very friendly and help full,the swimming pool is great,clean warm and perfect. The weather was also just great,if you want a really lovely relaxed holiday or few days away this hotel is the answer.
from London, United Kingdom
Submitted on 04-11-2016
Extremely comfortable upgraded seaview room. Located in a prime spot about five minutes from the pier. Swimming pool available in the hotel and seafront parking available at minimal cost. Free internet available ,a decent size tv ,coffee and taking making facilities in the room. The 2night package included dinner on the first night , our only complaint on this was a starter described as cheese salad with fondant tomato which turned out to be 6 small cubes of cheese and 4 small quarters of a tom... Read more
from London, United Kingdom
Submitted on 04-11-2016
York house hotel is a lovely hotel. We found it very clean, food was excellent and the staff were very very friendly and helpful. Although we paid extra for a sea view our room was spacious, the only thing was wish we had a larger window to make good use of all the view. The bathroom was massive. Very happy with our stay, thank you.
from Kent, United Kingdom
Submitted on 04-11-2016
Took advantage of their 2 night autumn offer ,2 nights with breakfast plus 2 course evening dinner. We had the good luck to be upgraded to a sea view room ,terrific views and a well appointed room. As per usual the staff were very welcoming and attentive ,cannot be faulted ,had breakfast and an evening both nights ,breakfast could not be bettered ,a range of offerings for every taste.Evening meals were also very good weather from the set menu or a la carte. Would not hesitate to recommen... Read more
from Cambridgeshire, United Kingdom
Submitted on 07-11-2016
Had a 2 night stay, to enable us to attend our nieces wedding, extremely pleasant stay, all staff friendly and helpful. Wedding in the Hotel throughout the Saturday until the late hours (for those who wanted or could stay up). We had a large room at the front of the Hotel, with a view over the sea and pier. The Wedding Meal and the food during our stay was very good, well served and organised. Parking the car was easy providing there was a space along the road outside the Hotel, discounted permi... Read more
from Sandwich, United Kingdom
Submitted on 11-11-2016
Stayed overnight for a golf break. Arrived very late but the staff were so welcoming. Reception and bar area were great, super friendly staff. Bedroom was huge, lovely bathroom, bedroom overlooking the sea, the view was amazing. Breakfast was a help yourself buffet which is always great, food was fabulous. I have nothing negative to say about staying here and we are looking at booking a longer break next time.
from Exeter, United Kingdom
Submitted on 12-11-2016
We were able to park right outside and paid £1 for 24 hour parking ticket from hotel. We had a free upgrade to a fantastic room with four poster bed, sea view and jacuzzi bath. Had 2 course hotel meal which was lovely and breakfast was also good. Staff were friendly, attentive and well trained. Everything was clean and welcoming. The foyer and dining room were well decorated. Some of the corridors were a bit tired and the swimming pool was disappointing, but overall we had a fantastic stay for ... Read more
from London, United Kingdom
Submitted on 13-11-2016
We were very fortunate to have our wedding at this hotel last weekend. From the moment we arrived on Friday the staff could not be more helpful, and assisted in helping us decorate the rooms in advance of the next day. On the day all the rooms were beautifully presented and no stone had been left unturned. The ceremony room was perfect as the bride could walk through the room from the seaview. The drinks afterwards had more than enough staff to assist with the rush to the bar! The wedding brea... Read more
from
Submitted on 17-11-2016
We stayed for a quick midweek break with our small dog Kajo. Excellent room ( 303 ) and great service. Stuart the GM, was more than helpful when we checked into our room, and there wasn't any of the cookies that they usually leave in the room for the dog, ( our dog loves them! ) Some were promptly sent up to us, and also some more 2 days later, for our dogs birthday! A lovely touch, so a big thank you Stuart!! William one of the other duty managers, was also very helpful when we had a problem wi... Read more
from Eastbourne, United Kingdom
Submitted on 18-11-2016
My wife and I along with 60 other guests, attended a weekend at this hotel on 11-13 November. I was involved with dealing with Roxanne, the Events Coordinator, I found her to be very professional, courteous and extremely helpful. THe staff at the hotel, we found to be committed to making sure our stay was a memorable one. Everybody that I spoke to who attended this weekend, commented how well the staff looked after them and seemed to put themselves out to make sure we all had a good time. The n... Read more
from
Submitted on 20-11-2016
Very clean excellent room very big bed the only disappointment was the swimming pool changing room very dingy and dirty but everything else the service the room was brilliant and not having a mini fridge with the room being so big was a let down But would defiantly stay again best sleep had on the stretch
from London
Submitted on 20-11-2016
We stayed here for the weekend and on the whole had a great time. HIts: seaview room - was large and very comfortable, beautifully decorated and modern. Breakfast - plentiful, with helpful polite staff, who were happy to bring more tea,etc. Lots of choice. Location - was great for shops, the pier for a stroll and other local attractions including Beachy Head. Miss: evening meals were a bit disorganised, with staff getting orders muddled and missing vegetables on Friday. Saturday's service w... Read more
from Spencer, West Virginia
Submitted on 22-11-2016
Went to a wedding here and found it quite lovely. Nice size room for a family of four with a double, single and a comfortable couch bed. Ask for a sea view room as it was great for sunrise and had our own Seagull who was named Uncle Ziggy. The indoor pool was just the right temperature for swimming ( November ) and the halls were nice for exploring. Had a bar/pub that was in use by the wedding crowd and the breakfast buffet was really good,there was also a menu to chose from .Did not eat dinner ... Read more
from Whitstable
Submitted on 01-12-2016
We decided to re-visit (YET AGAIN) York House to celebrate my birthday & our wedding anniversary in mid October . We knew from previous experiences that everything would be of a excellent standard & we were not disappointed, even down to the complimentary birthday gift I would only be repeating myself if I mentioned everything .I can only state that I have no qualms in recommending the York House.
from
Submitted on 02-12-2016
I booked this hotel with a deal which included dinner and breakfast for my boyfriend's birthday. Everything was perfect. Food was delicious! And most of the staff were friendly. The pool was lovely too!
from London
Submitted on 04-12-2016
We stayed at York House on a 2 night dinner bed and breakfast package for our anniversary weekend. I stay in hotels a lot during the week for work (mainly in clinical chain hotels). I think Best Western properties are a little different though as they try to make the experience more personal. York House was no exception. Our room was large and on the seafront (I was upgraded from a standard room as a Rewards Diamond member). There was also some lovely fruit and chocolates waiting for us. The ... Read more
from Brighton, United Kingdom
Submitted on 05-12-2016
Great hotel, lovely big sea facing room. Food very good (breakfast and evening meal). All of the staff were very nice and polite. Would recommend and would definitely stay again. Many thanks to all of staff for a lovely weekend
from
Submitted on 05-12-2016
We recently stayed one night using a wowcher deal breakfast&dinner. The room we stayed in was a lovely Seaview spacious double. Large tv and a new shower room. The usual facilities (tea kit, hairdryer etc) but no fridge or air-conditioning. Which is ok now but in the summer can see this being a problem! We didn't use the hotel facilities nor had dinner there as we stayed out most of the evening in town. The only let down was breakfast, it was all cooked to order but sadly not that great. I had... Read more
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