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Hilton Dartford Bridge Hotel

London, England, United Kingdom (LHR)

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Hilton Dartford Bridge Hotel
Masthead Close, Crossways Bus. Park, Dartford, NA United Kingdom DA2 6QF

Forty minutes' drive from Gatwick Airport, the Hilton Dartford Bridge hotel has 17 meeting rooms for up to 240, a business center and wireless internet access in all guest rooms. Choose from Hilton Guest Rooms, Family Guest Rooms or enjoy a stay in a newly refurbished Hilton Deluxe Room. All Hilton Dartford Bridge hotel rooms have high-speed internet access.

Amenities Include: Meeting Rooms, Restaurant, High Speed Internet, Wireless Internet Access, Pool, Wheel chair accessl Business Services Include: Business Center

Recreation Included: Fitness Center, Tennis

  • Business Center
  • Conference Rooms
  • Restaurant
  • Swimming Pool
  • Wireless Internet
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 1348 reviews
from Bradwell, null, United Kingdom
Submitted on 20-05-2016
Stayed at my second Hilton property this week, this time in Dartford. Location great for the area I needed to be in and good for Bluewater Shopping Centre if you need a bit of retail therapy. Decent size car park with a £3 overnight charge which is reasonable. Modern reception and check in was efficient, given a room on 5th floor. Lift took an age to get there, had to check the floor counter to realise I was actually moving. Room was decent size, decoration a little tired and could do with ... Read more
from Hampshire
Submitted on 20-05-2016
The check in staff are friendly. The bar staff not so much. The rooms are tired and the windows don't open and are so filthy you can barely see out of them. The beds comfortable enough and the wifi is fine. The price of a Costa Coffee downstairs exceeds the price of a service station. Top tip, there's a Costa around the corner at normal prices. The gym is good and the pool looked good, the staff in there were friendly. Parking is good and I got a space even late at night. (not free though) no ... Read more
from England
Submitted on 21-05-2016
Stayed here for 4 nights. The rooms are reasonably comfortable but the bathroom was tired, lots of cracked tiles and generally a bit scruffy. The main body of the hotel is quite run down and the bar area is not exactly well laid out or comfortable. The staff, although not rude, were curt and not particularly helpful unless asked. Because I stayed as part of a large group, we had buffet style food in the evenings. although there was a lot of food, it was awful. Bland, tasteless and lots of obvi... Read more
from London, United Kingdom
Submitted on 21-05-2016
Upside of the hotel: Rooms are clean, amenities are good and food is good with a broad variety Downside is : Parking is charged at £4 p/day Request for things missing in rooms is ignored Room cleaning may not always happen
from London, United Kingdom
Submitted on 25-05-2016
Very average. Beds are like sleeping on cardboard (and I'm not exaggerating!). There were 8 of us stay here and we all said the same thing at breakfast. Rooms are very clean, but old looking now. Wouldn't stay again, definitely not worth the money.
from London, United Kingdom
Submitted on 02-06-2016
Room was nice and big but the people in the area are questionable. Young men smoking marijuana directly outside the entrance to the treatments were cut short and dinner menu and choices were poor.
from Norfolk, United Kingdom
Submitted on 04-06-2016
Nice service, pool ok but bit busy with loud locals when we were there, great food, handy location for us, and quiet rooms even with a view of the bridge. Good end of xmas holiday break for us. Good value too
from London, United Kingdom
Submitted on 05-06-2016
Myself and three friends went for a spa break we stayed overnight Service was very good room very clean atmosphere friendly and I would recommend this hotel. Gym facilities was okay and the swimming pool was a decent size overall I would rate this as a very good experience.
from Cesenatico, Italy
Submitted on 05-06-2016
Heater was not working, staff did not repair it, just gave me a noisy radiator and reception did not upgrade me to a room with a working heater. Two sleepless nights and the promise I will not use this Hilton anymore. Letter of complaint was sent and totally ignored by Hilton. I'm afraid the brand is losing a lot of credibility with such poor services
Submitted on 06-06-2016
Had a night here as a stop off on our way northwards. To be fair we only stayed here as on a last minute booking it was reasonably priced. Staff here were great, easy check in and off to our room. I'm guessing as it was our first time at a Hilton hotel we had high expections, the photos on the booking site made the rooms look amazing. In reality ours was a replica of a Premier Inn room but without the comfy bed. We had a particularly creaky and not that comfortable bed. Also a large gap under t... Read more
Submitted on 15-06-2016
Stayed here a couple of times due to close proximity to Brands Hatch. Our room was spacious, everything was clean and worked well but generally a bit dark and dated lacking any colour or character. Breakfast was pretty poor - generally the food was quite cold and frankly didn't look that appealing. The hot chocolate was inedible and the lattes from the same machine were cold. The staff agreed and the drinks were replaced with Costa alternatives but I got the feeling that we weren't the firs... Read more
from Dartford, United Kingdom
Submitted on 18-06-2016
We had our wedding reception here on 29th May 2016. We can't fault the hotel and its staff at all. From meeting to book the venue, tasting the menu, arranging for the cake to be delivered and helping to set up the room EXACTLY how I wanted it, everyone was helpful, polite and tolerated my needs and questions with a reassuring smile! On the day, the staff were amazing and tended to all of our guests whatever their needs. The food was delicious, and their attention to detail and making sure the d... Read more
from Reading, United Kingdom
Submitted on 19-06-2016
Stayed in with friends for a festival. We stayed in a family room, 2 double sized beds which were really comfortable. Rooms were very clean & comfortable. Breakfast was probably the best hotel breakfast I've had!!!! Staff perfectly friendly & approachable. Would stay again.
from London, United Kingdom
Submitted on 20-06-2016
Overall good stay.. had few neglegible experiences. Like food arrived tooo late when ordered using room service ( however was not charged due to late arrival).. some time tooo difficult to speak to someone when dialing from room.
from Milton keynes
Submitted on 21-06-2016
Wonderful short break to the hotel friendly staff fantastic food excellent facilities quiet comfortable rooms fabulous could not fault it at all everything was perfect. Excellent location for shopping in lakeside/blue water
from The Hague, The Netherlands
Submitted on 27-06-2016
Located just off the Dartford Bridge toll plaza this hotel (and most of the other competing hotel chains around the same junction) offers barely anything that would be considered useful to the experienced traveler other than a clean room and decent bed. There's nothing in the area other than traffic and industrial estates so plan for a 10 pound taxi ride to the city center to get some grub. Train station same story. For those reps who love to spot Eddie Stobart lorries book yourself in and ask ... Read more
from London, United Kingdom
Submitted on 28-06-2016
Room not suitable for good night, Bed not to the standard, Curtain allows sun light in and that reflect on the inside mirror and you get that on your face early morning, no slipper in the room, not enough toilet items
from London, England, United Kingdom
Submitted on 29-06-2016
The hotel is designed for peaceful and comfortable stay. Good for the individual, family or group travel. It is located by the Dartford-Thurrock River Crossing popularly known as Dartford Tunnel/Queen Elizabeth 2 bridge. The crossing is on the M25 which is the greater London orbital road given access to London and surrounding counties. It also provide quick routes to Heathrow, Gatwick, City, Stanstead and Luton airports. It is also conveniently located for access to the Channel Tunnel and Dover ... Read more
from Pembroke, Malta
Submitted on 30-06-2016
The hotel is good and the personnel offer a very helpful service. The only downside of this hotel is that while the location is close to London and in Kent, it is in an isolated area and unless you have a car, you either have to get a taxi each time to go out or stay in. There are no restaurants, bars or shop sin the immediate vicinity.
from London, United Kingdom
Submitted on 30-06-2016
I stayed with my husband for a night as a cheeky get away, the hotel as well its facilities were incredible. Breakfast was great, and dinner was a buffet with a good selection of food and desserts. Staff were exceptional
from London
Submitted on 02-07-2016
So...I HAD to stay here again with work. And you can see from my last review that I may not have been too excited to return. But I did - and - it was even worse!!! The room (129) was dirty, the air conditioning so poor that I had to ask for a fan (which, when it did arrive was about 4 inches in diameter). The mattresses clearly hadn't been changed in decades. There was a disgusting dirty smell from the bathroom (I had to spray deodorant every hour) - the TV remote didn't work. The WiFi didn't wo... Read more
from west midlands u.k.
Submitted on 03-07-2016
Friendly staff, clean an comfortable, we was part of a coach group, with tea an coffee supposed to be included with evening meal. When the coach driver raised the issue, it was quickly sorted, and because we had issues trying to work machine, Michael helped sort it and even offered us a complementary cheese board. Very helpful. Just a couple of constructive criticism, would be better if small plates and knives where in the toast/bread area at breakfast time. Also dining room could've done with ... Read more
from London
Submitted on 05-07-2016
Our overall BB stay experience at Hilton Dartford was very good. But, it could have been better. We used the gym, swimming pool, sauna, steam and had a full body massage. The staff were helpful but the room was cold and our restaurant experience was poor
from Runcorn
Submitted on 05-07-2016
We stayed here after driving almost 200 miles from a trip in Belgium and a very long day, we were looking forward to our cosy, comfy Hilton room with the amazing beds that we have grow fond of over our previous stays at the Hilton chain of hotels. Sadly we were met with the complete opposite.. Bed was awful, room was dirty and tatty, staff tried to placate us with alcohol "so you don't leave and drive home instead of staying" (that's a quote!) a free drink isn't going to solve the problems we w... Read more
from Antwerp Province, Belgium
Submitted on 12-07-2016
I booked this hotel, hoping it would be in a quiet location, to be able to relax a weekend. It wasn't. During our stay there was a wedding going on, on itself not an issue, if it was not for guest lying around in the hallways, even if they didn't have a room. There was noise until 2 AM which even forced me to almost call the police myself. If that is the way you run a hotel, you can better go look for another job.
Submitted on 15-07-2016
Stayed at this hotel last Saturday night with my wife , as part of a package weekend for the Wimbledon tennis , and then a tour of Windsor on Sunday , with Newmarket Holidays . What a wonderful weekend it was . As regards the hotel it was great . Lovely big bedrooms and bathroom , comfortable and well designed . The staff were so friendly and polite . Very professional too . Great facilities .The breakfast was superb . I would have no hesitation in recommending this hotel to others .
from Swansea, United Kingdom
Submitted on 16-07-2016
This is the 2nd time ive stayed here now and got to recommend it. The beds are so comfy and the room is very spacious. Its a shame i was only there for 1 night. Lovely breakfast also. Its about a hour drive from wimbledon but after a very long day its lovely to sink into the spacious and comfy bed
from Aberbargoed, null, United Kingdom
Submitted on 17-07-2016
Stayed here on a recent visit to see my nan. The reception was extremely helpful. The room was fantastic, had a twin room which had double beds which were extremely comfortable. The facilities at the hotel were very good, lovely pool & nice steam room. Plus a Costa on site which was great. The breakfast was fantastic too, plenty of food out & always bring replenished.
from Kingston-upon-Hull, United Kingdom
Submitted on 18-07-2016
I decide to use this review because of events happening in London and because i wanted to use a giftcard i had won just for Hilton. Checking in was fine except my giftcard was declined, after i logged into my account, everything was sorted. They do automatically put a £50 charge onto your bankcard for anything you may use like breakfast/evening meal/drinks etc, but is refunded if not used. Breakfast is £10 and there is a huge selection ranging from cooked english, cereals, continental and st... Read more
from Manchester, United Kingdom
Submitted on 19-07-2016
We booked this hotel as it was close to my wife's family and we were visiting for a wedding reception/leaving party. From the onset the staff could not do enough to help and although I have stayed at many Hilton branded hotels around the world, I can say this is in the top three for staff that genuinely care about you and your stay. Our train was delayed and my parents arrived early and waited in the foyer. The night porter offered and made my mother a coffee without even asking which room she... Read more
from Ringwood, United Kingdom
Submitted on 20-07-2016
We stay here fairly often as the hotel is quite close to where our son and his family live. Our room was one we had stayed in a couple of years previously, and the bedside reading light was broken then and I told reception, I was surprised to find that it is still broken, as was the "pull up" on the bath/shower taps. We did not receive any complimentary water, so 'phoned down for some only to find when checking out that we were going to be charged for it, when we explained to the receptionist sh... Read more
from Great Yarmouth, United Kingdom
Submitted on 24-07-2016
We stayed here for 1 night with our 2 children (3 and 8). Everything was lovely but the best thing was the fab welcome we received from everyone. The man in the fitness centre was so kind and Ellen and Raj at breakfast were particularly attentive - they made our kids feel like royalty and nothing was too much trouble for them. I would definitely recommend this hotel purely based on the excellent customer service we received. Thank you so much x
Submitted on 25-07-2016
We stayed here while our bathroom was being remodeled we stayed on the 2nd floor in quite a large room but the bed was so uncomfortable it would have been more comfortable to sleep on the floor we went down at 4am to complain and was given a room on the 1st with a much more comfortable mattress and a free meal for 2 , the excuse was they were updating the rooms but hadn't done the 2nd floor yet but there were finished rooms on the 1st so why weren't we given one of them first of all we moved to ... Read more
Submitted on 26-07-2016
I stayed here one night. And it was my best friend's wedding at the hotel. It was nice. Stuff was kind, good service, big room, quiet, clean, comfortable bed.I enjoyed my visit except charge for car park was annoying..
Submitted on 26-07-2016
Just wanted a one night stop but could easily stay longer. Makes a big difference when reception staff make an effort to make feel welcome. Well done to the chap on reception when we arrived. Great sized room with good bed and excellent shower. Had a little room service which was very good. Recommended.
from Hayes, United Kingdom
Submitted on 26-07-2016
Stayed at the Hilton hotel for a short trip due to work related engagement. Hotel is lovely and staff quite polite. Hotel not far from the big shopping center. Rooms are ok but needs a little refurb. internet quire slow and really needs to be fixed
from southampton, United Kingdom
Submitted on 27-07-2016
a family wedding the hotel provided a great week end the location was easily accessable for everyone travelling. The hotel provided superb facilities for the whole week end and made the wedding a great occasion
from Sleaford, United Kingdom
Submitted on 28-07-2016
We stayed for one night for a family occasion. Booking was easy and reception staff friendly. Our room was a double double. The first thing we noticed was the bin hadn't been emptied in the bedroom. There were not enough towels and robes for 3. Phoned housekeeping. No reply. So we told reception. They sent some up but the wrong amount again. They did empty the bin though. I went down to speak to Reception and she said she would send up the missing items. They never came. I couldn't be bothere... Read more
from Swaffham, United Kingdom
Submitted on 31-07-2016
First time stayed at this hotel. Would use again without a doubt. Quick check in/check out process. Rooms large & comfortable if a little dated although clean & tidy which is important. Good location for M25/M20/A2 & all connecting routes to Kent coast & further afield. Certainly a good stopover point for an overnight stay or business trips in the area. Staff that I encountered all seen friendly & professional but stay not long enough to comment on any one individual or area of service. Although... Read more
from London
Submitted on 01-08-2016
Stayed here for one night on business. The hotel is in a good location, right next to the M25 on the south side of the crossing. Plenty of space in the car park, and a reasonable charge £4.00 for one night. Room was spacious but a little tired if I'm honest, although I've seen that the hotel is to start refurbishment in August and rebrand to a Doubletree. The thing that really impressed be is the staff. Everyone I met was cheerful, friendly and helpful. I'm a Gold Hhonors member and travel... Read more
from Herefordshire, United Kingdom
Submitted on 01-08-2016
Excellent reception; excellent breakfast; room needs updating. Location very convenient for south east london. Car essential, but parking charges are very reasonable. Otherwise, very good value for money.
from Kent
Submitted on 02-08-2016
Unfortunately the bed was so hard we both awoke with backache Sleeping on the floor might have been more comfortable Shame as it was our very first visit And the staff was so nice But there's no point staying some were when you can not get the well earned rest we needed
from London, United Kingdom
Submitted on 03-08-2016
Staff in this hotel are very accommodating and efficient. Is a short distance from blue water shopping center and lake side, right next to the motorway which leads you to various destination's.would st
from Coventry, United Kingdom
Submitted on 07-08-2016
Not bed location. can't comment on other brands of hotels in the area but expected much better service and room quality from a Hilton hotel but experienced below par service. Breakfast was good. Parking was plentiful
from Middlesbrough, United Kingdom
Submitted on 09-08-2016
Stayed here on route to France. Ideal location as just over Dartford crossing 1st junction. Large rooms and excellent breakfast we have stayed here 3 times now and will definitely be back. On site parking. Pool and gym are a bonus although not always time to take advantage of them. Staff very helpful and check in and out very quick.
from Norwich
Submitted on 11-08-2016
Have been here many times this time it asked me to check in online so I did. Room on 4th floor. On arrival I didn't see the point checking in online as I said is the room definitely not near a lift she didn't know so changed it to room on ground floor!! Got to it key would open the door. Back to reception again I said I'll have the room I booked. It was ok but the window was locked I asked for this to be unlocked said would send someone to do it no one ever came so had air con on which I don't ... Read more
from Bromham, United Kingdom
Submitted on 13-08-2016
The buffet meal in the restaurant is good value at £18 with unlimited visits. Nothing really not to like about the hotel....nice clean rooms and friendly staff. Would happily stay here again. Puddings in the restaurant were amazing; recommend the apple crumble. You can eat from the buffet menu; bar menu; or a la Carte menu.
from Hertford, United Kingdom
Submitted on 15-08-2016
Just finished a very nice stay at the Hilton Hotel in Dartford. It's set just a few minutes away from the QEII Bridge, so very easy to get to, from the M25 if you need to stop off and the perfect hotel, if your visiting Bluewater, as we did It's literally 5-10 minutes drive away. From the moment we arrived the reception staff were very welcoming and had our room keys ready. We had a suprise upgrade, which was really nice. The room was very spacious, clean and tidy, with a king size bed. Tea &... Read more
from Reading, United Kingdom
Submitted on 16-08-2016
The Reception was average with no friendly smile, or warm greeting, but we got an upgrade and the room (326) was massive, which was great as we both had online meetings etc and could work in different rooms! Overall the place is bit "tired" but functional. Not at all impressed by the bar staff when I went to get a coffee and a sneaky glass of wine mid afternoon, but a pleasant enough stay overall.
from Portsmouth, United Kingdom
Submitted on 16-08-2016
This hotel is nice enough for a business trip, rooms and reception area are a little bit tired and there was no ambience in the restaurant. F&B sand reception staff were nice, shame they've tried to charge us £4 for parking even though we did say during the check in that we came by train....
from Diss, United Kingdom
Submitted on 17-08-2016
Fantastic staff, great rooms, brilliant service. We would highly recommend to anyone that needs somewhere to stay on the south side of the M25. Great food and service. Well worth the cost, and we will be staying there again.
from Sheffield, United Kingdom
Submitted on 04-09-2016
We turned up and found the room had been booked out with offer of poorer room with meals for free. I would suggest you check before turning up to make sure you are getting the room you booked for! If they have booked it out - you might get a meal for free - it wasn't for us but it might be for you.
from London, United Kingdom
Submitted on 05-09-2016
We were celebrating our wedding anniversary and the staff were very welcoming and made our stay enjoyable. We are definitely coming back to this hotel. The location was not all that, but it was very conveniently located just off the motorway
from Dartford, United Kingdom
Submitted on 05-09-2016
We booked our wedding here and everyone had a fantastic time the staff could not do enough for us and worked extremely hard. Early check in was organised for the day guests and the food was fantastic everyone commented on the quality which is rare for a big event. All the hard work allowed us to enjoy a stress free day and contributed to a day we will never forget
from Altanta, GA
Submitted on 08-09-2016
This isn't a bad place, just not up to Hilton standards - i'd probably pick somewhere else next time though. Hallways were kinda smelly and in general it just looked a little old/ shabby. They are going under a refurb now converting to a Doubletree so maybe it will improve when its complete in November. Parking lot is a pain - trying to get your parking ticket in and out of the machine in the tight space is annoying. Then it breaks down, which is even more annoying. Staff were great and the brea... Read more
from Billericay, United Kingdom
Submitted on 09-09-2016
We regularly have a breakfast meeting here at the Dartford Bridge Hilton as it is a half way house for us and our customer. The hotel is tired and we noticed that today it is undergoing some refurbishment - hopefully this will bring it back up to standard. For £10.00 a head the breakfast for a meeting is pretty good value but the service has been hit and miss for months. The buffet is never replenished very quickly and the pastries are always empty. I am afraid that this just does not come u... Read more
from Crawley
Submitted on 12-09-2016
I am currently sitting in the restaurant. It has taken them 2hours 15mins to serve me one course (the restaurant is half empty too). I am thinking of ordering breakfast instead of dessert as it will probably arrive by the morning. When I spoke to the staff they made me feel like they were doing me a favour!!!! Shocking
from Kent, United Kingdom
Submitted on 13-09-2016
Corridors v smelly Noisy during the night Lovely beauty therapist but tried to change my mums mind about what treatment to have as she had set up the room for massage when my mum has a medical condition that she can't have massage.
from Portsmouth, United Kingdom
Submitted on 14-09-2016
Come here at least once a year for my birthday weekend with the wife. Get all our Christmas shopping done with lakeside and blue water just around a 10 min drive away with many restaurants and shops to indulge in and a festive experience with a huge tree and decs. Nice views across Dartford bridge esp at night. Food is nice but pricey and drinks are the same but then it is a Hilton hotel. Just don't forget the toll as we did, I think it's about £2.50 per crossing one way you can pay online don'... Read more
from Kent, United Kingdom
Submitted on 14-09-2016
The appearance of the hotel and especially the bedroom was old, tired, brown/grey everywhere! Definitely in need of a refurb and a good clean. Staff were helpful and friendly, food was ok and the bed was extremely comfortable.
from tonridge
Submitted on 16-09-2016
Everything good apart from hotel bar being refurbed so using another tiny uninviting room. Breakfast staff not overly welcoming and very minimal considering hotel fully booked. Lovely reception staff though
from London, United Kingdom
Submitted on 19-09-2016
Only because we have a corporate booking, one specific member of staff - Grace Blake recons she does not have to provide the same level of service as to other guests ?? no offer of coffee/juice upon entry ?? just a simple reply ?? just sit where you like or your colleagues are that way. On the other hand all the other guests gets shown a table, juice and coffee is offered and brought to the table. Is our money worth less than theirs or what?
Submitted on 20-09-2016
We have in the past stayed at this hotel and it has always been good. So this trip we decided to stay at it on our way back from New Castle to Dartford area. We arranged our booking online and advised that we would be a late arrival. Providing a credit card to guarantee. We arrived at the Hotel at shortly before 2:00am due to alot of UK road works and the M25 closure. To our complete surprise we were told by the night duty manager that they had technical issues with their systems since before... Read more
from LONDON, United Kingdom
Submitted on 21-09-2016
Overall the experience was unforgettable, the entire team is very customer satisfaction focus, to remark the receptionist Jose, he always goes the extra mille to make very satisfied customer with an excellent customer service. We definitely come back shortly. Looking forward to seeing all of you guys. Best regards. Rocio
from Lagos, Nigeria
Submitted on 22-09-2016
Overall experience was great. Rooms are spacious, staff helpful and ready to assist. State of the art gym facilities. The renovation that was going on, was handled with all sense of safety. Will certainly come back.
from Gravesend, United Kingdom
Submitted on 23-09-2016
Went to the gym at the Hilton Hotel Dartford after moving here for work commitments. I wanted a gym that was quiet and friendly and this is exactly what i got. I met the gym instructor Luke who made me feel very welcome, his knowledge was great. As the gym was quiet at that particular moment he showed me the machines and gave me a quick informative induction. He even took the time to spend 15-20 minutes showing me some helpful core exercises. Great find, and with Luke's knowledge I'm sure my... Read more
Submitted on 25-09-2016
2 weeks ago we booked the hotel and 4 spa treatments for a 21st Birthday present Had a phone call 2 weeks before to say that they are having a refurbishment and we wouldn't be able to use the spa facilities. This is so disappointing and after being offered a couple of options we have chosen to cancel the booking. Not much of a spa weekend if you can't use the spa.
from Grantham, United Kingdom
Submitted on 28-09-2016
This hotel has gone down hill somewhat. I stayed in what Hilton call a king deluxe, majestic you may think, however you'd be very disappointed. I've taken photos of which I'm going to email the customer services team of a very dirty stained carpet, a dirty sofa (bless anyone who'd have to sleep on it) dirt on the linen, and the paints worn off the bath showing the steel. Certainly not what you'd expect from a £100 hotel and definitely not from a Hilton. Most of downstairs was shut off also as ... Read more
from Derby, United Kingdom
Submitted on 29-09-2016
Renovations ongoing resulted in makeshift bar area but bar staff very helpful. Food (dinner and breakfast) was great. Rooms tired and uninspiring despite deluxe offering and lacked standard amenities such as a safe. Everywhere was freezing cold. Reception staff seemed disinterested. I'd wait for refurbishments to be completed before staying as it was not worth the nightly rate.
from Annan
Submitted on 29-09-2016
Very very poor breakfast tables all full of dirty dishes had to phone reception 4 times because of noise eventually got a different room as 4 am won't be back cost 420 pounds wasn't even asked if we had a good stay we traveled 360 miles very dissatisfied wasn't even told about refurbihmen LjT
from Aberystwyth, United Kingdom
Submitted on 29-09-2016
Food good room clean bad part no porterage given wrong room number desk clerk argued returned to my wife got the allocated ticket not room 251 no room that number it was 215 ,staff short on the ground but nice attitude my wife was not impressed with this hotel
from Sussex UK
Submitted on 30-09-2016
The hotel is being rebranded and building work is ever where. Bar area is totally inadequate Have to pay £4 for parking Food was expensive and bland breakfast food was awful. Room was ok but heating was noisy wifi didn't work
Submitted on 03-10-2016
Room was ok very spacious and clean but very dated and in need of updating. Room service was good, we was going to eat out but the traffic in the area was extremely bad due to the crossing so didnt bother. Have stayed here before and is great for what we need as it is close to my family and are out most of the time. We will stay again but its not the kind of place i would consider luxury or for a relaxing weekend as coming from the area I know there is better but for us budget and conveniance i... Read more
Submitted on 04-10-2016
The worst hotel I have ever stayed in ! Big rip in net curtain, big gash in bath . No bottled water in room , had 2 mugs 1st night then only 1 the 2nd night until we complained. No hotel information pack so didn't know when dinner or breakfast was. No numbers on phone so didn't know how to contact reception or room service . Stayed 2 nights & had to reactivate our room key as it logs you out !
from Stratford-upon-Avon, United Kingdom
Submitted on 04-10-2016
House keeping not satifactory gym and swimming pool poor the hotel staff very helpfull. Due to refurbishment was not the facilities expectected. Was a dissapointing stay. Wasnt able to used all the facilities so didnt think it was worth the money.
Submitted on 04-10-2016
work going on in the lobby and corridors, no offer of reduced rate, to compensate for the smell. Bar area was reduced in size few chairs, we are a couple and wanted to sit quitely and enjoy a nce evening, but the bar area was pretty full with lots of people standing around, i dont like to sit in the lobby area, which was all that was available.
from London, United Kingdom
Submitted on 06-10-2016
Went to this hotel for a hen weekend ...booked for two nights first night went down to dinner and food was absolutely disgusting burnt food served spoke to staff and was told there was no more of the food item ordered and tried to fob us off with something We did not order...rooms was not up to scratch I have I stayed at other Hilton hotel and by far this is the worst no alternatives offered disappointed as this is supposed to be a well established chain ....just as well we were able to order f... Read more
from Swansea, United Kingdom
Submitted on 11-10-2016
All the way from Swansea (South Wales) for a refreshing weekend away with spouse. Love the location and closeness to Blue Water shopping centre. This was our 3rd time at this hotel and each visit was very satisfying
from East Cowes, United Kingdom
Submitted on 16-10-2016
Carpet glue fumes, heating not working in room,lift broken,pool shut, bar shut, no security cameras in corridors, should have shut down to complete all the works going on!decorating one floor at a time to keep the hotel trading:paint fumes!
from Dover, United Kingdom
Submitted on 18-10-2016
Overall not a bad Hotel however they are currently going through a period of refurbishment which really should have been made clear prior to our visit. The pool and Gym area were not in use the night we stayed which was disappointing and also the bar was closed. Upon asking for two separate beds we were told they could make up the sofa bed for one of us, well unfortunately this sofa bed was not fit to be deemed a bed! I have never had a more uncomfortable nights sleep in my life. Truly unworth... Read more
from Mansfield Notts UK
Submitted on 18-10-2016
Don't know what all these bad reviews are. We stayed last Oct when going to Brands for BSB and so booked again this year then started to see all the bad reviews. Alot of public areas now refurbed (dining room looks like still to be done). Corridors on our floor all preped to be redone so doesn;t look great but it's not a problem. We were on 5th floor - room was fine not dirty and didn't see any 'stains' as others have said. Yes it's looking a bit old but nothing wrong with anything and I guess a... Read more
from Hull, United Kingdom
Submitted on 19-10-2016
notified upon check in the hotel was undergoing refurb, main bar was closed first evening of our stay, pool closed for full duration. Strong smell of paint, lobby was untidy, contractors kept us awake most of the first night working on the bar refit. Upon reporting the problem we were given 2 drinks vouchers and not even offered the chance to move rooms. On the whole a poor show from HIlton Hotel.
from Sharnford, United Kingdom
Submitted on 20-10-2016
This property is undergoing renovation work at the moment and the place is a mess. I am a Diamond HHonors VIP and was shocked at the state of the floor I was on (Floor 5). Despite having a standard requirement to be near an elevator my room was as far away as possible opposite a fire exit where the door was wedged open (a fire door!) There was an empty beer can on the floor next to the elevator, no wallpaper on the walls and a smell of decorating materials everywhere. Surely a floor should be cl... Read more
from Spalding
Submitted on 29-10-2016
We decided last minute to get away and we needed a hotel on the outskirts of London. We have stayed here before a few years ago, it is easy to get too and the staff are always pleasant everywhere is clean and tidy I would just say that the rooms are very dated and have not changed at all in a long time. But worth staying here as it does offer good value for money.
Submitted on 30-10-2016
We stayed here for our wedding night celebration and stayed in a very large suite. Excellent accommodation, service and amenities. Food from room service was good value for money although very large portions. Breakfast in room was arranged and came as requested and in the time requested. All in all an excellent stay.
from Bishops Stortford, United Kingdom
Submitted on 31-10-2016
No bath robes in the room which were included in the package. When we finally got through to the Hotel reception they did arrange for them to be bought up, when we finally received them they were just dumped into our hands. No apologies or anything. Trying to get through to reception on 3 separate occasions, having to wait 45 minutes each time for them to answer the phone and in the end we had to use our mobile phone to contact the hotel to order room service. The hotel reception tried to charge... Read more
Submitted on 02-11-2016
Location is fantastic as it near the M25 easy access to London and the Kent coast. Although near the motorway, the hotel is relatively quiet. The general atmosphere is very clean and a bit rural. The breakfast is lovely and staff are very friendly. The room was reasonably large but the only downside was the bed was not very comfortable.
from Worthing, United Kingdom
Submitted on 02-11-2016
My wife and I decided to go to lakeside shopping and thought it would be nice to stay at this Hilton hotel which we have stayed a number of times ,and find it very relaxing after shopping .Hotel has been decorated very nicely ,the hotel is spotlessly clean .relax in swimming pool followed by drinks at the bar and a lovely meal .overall lovely weekend nice hotel .
from Lichfield, United Kingdom
Submitted on 06-11-2016
Have just returned from a stay here for 2 nights. Plus points are good food, clean environment, friendly staff. However the bed was soo uncomfortable, woke with backache and hip pain both nights. The shower was too powerful and flooded the bathroom and also bath was blocking up. Some people also experienced noise and serious disturbance from other guests.
from London
Submitted on 07-11-2016
Stayed for one night for Birthday dinner and shopping at nearby Bluewater shopping centre, really nice reception area and bar, lovely welcome from Receptionist too. Rooms a good size and clean and well equiped. Breakfast was excellent, staff really helpful. I think it was the Chef who overheard me looking for butter, I sat down, he actually came to find me to give me the butter.
from Wolverhampton, United Kingdom
Submitted on 08-11-2016
The lobby and bar are looking great since it's refurbishment, the Doubletree make-over is starting to take effect. I'm sure the whole hotel will look great when its fully completed in a few months time.
from London, United Kingdom
Submitted on 09-11-2016
I booked a SUITE. Not a room but a suite. The whole hotel is shabby but the suite actually smelt of something distasteful as soon as I opened the door. The few bits of furniture were all grubby and the table surfaces scratched. The 'coffee table' had smashed corners. The bath had a large piece of the enamel missing. No fridge. No water. Dirty carpet in the room, filty carpet in the lift. If this is what the suites are like I shudder at the thought of what the kitchen could be like. I left wit... Read more
from Ewhurst, null, United Kingdom
Submitted on 13-11-2016
Had a lovely weekend away in this hotel, facilities good, room very big very clean, little bit tired though. Staff very helpful, as it was my twins birthday treat they gave us a bottle of wine and cake. Breakfast was fantastic loads of choice. Really close to bluewater and lakeside shopping centre. Would definitely go back.
from Maidstone, United Kingdom
Submitted on 14-11-2016
The Hotel a room was lovely. No fault there at all. Unfortunately we used the Gym. This was dirty especially the Steam Room Floor. When we mentioned it they said it had been cleaned in the morning. Shame it was now about 6.30pm and filthy. When room key refused to work nobody on Reception so had to shout. Not impressed and if possible will avoid in future.
from Eastbourne, United Kingdom
Submitted on 14-11-2016
Was apprehensive when booking as there where mixed reviews. We found the hotel staff to be friendly and helpful, our room was very large with every thing you need in it. Breakfast was lovely with lots of choice.
from Manchester, United Kingdom
Submitted on 14-11-2016
Nice modern hotel (shortly to become a Doubletree I believe). Stayed here a few times now and never been disappointed with the staff, the cleanliness of the rooms or the facilities. Huge room, great breakfast choice. My one and only gripe is the price of the food. Far too expensive to eat at the restaurant.
from Bristol, United Kingdom
Submitted on 15-11-2016
Only stayed for one night, but the lobby, room, bar and restaurant were top quality. Large room, HUGE bed. Comfy sofa too, which is something I miss as I am on the road a lot. Only negative I have, and its the same for all hotels, is they use the little pots of milk in the room rather than real milk. Will try and use this hotel again for all visits to the area
from Rushden, United Kingdom
Submitted on 18-11-2016
We recently staying at the Hilton Dartford Bridge to celebrate my daughters birthday as she wanted a shopping trip to Bluewater. The hotel is conveniently located just off the M25 about 10 minutes from Bluewater. The convenient location was not impacted by the trafiic and did not disturb our sleep at all. From the moment we arrived we were made to feel very welcome by the staff. The lady who checked us in was genuinely friendly and extremely efficiently. The room was spacious, nicely decora... Read more
from London, United Kingdom
Submitted on 18-11-2016
No slippers in the room when included in the package . Needs to walk bare foot from my room to the treatment room. I meet the housekeeper manager at the lift entrance who was to bring the slippers to the treatment room
from Deal, United Kingdom
Submitted on 20-11-2016
Stayed here after going Christmas shopping with my girlfriend, given a room but the bed felt like you was sleeping on a board. We went to the reception and asked if all mattresses were like this they give us a key to another room to check, the mattress was much better. So we was able to change the room very good night's sleep the breakfast was very good lots to choose from. All in all a very pleasant stay at the Hilton would stay again.
from Canterbury, United Kingdom
Submitted on 23-11-2016
Great hotel and staff all amazingly helpful, food good and spa facilities small and kids swimming lessons where on but as a group it didn't bother us, would defiantly stay here again. Rooms clean and very modern
from istanbul
Submitted on 27-11-2016
This is may be my third or fourth time that I stayed in this hotel. I guess they are improving but still not at Hilton standard. There were toilet flash issue that they have immediately changed my room. The heater is too noisy which lot of people complain. They are good in service and doung their best to help you. Breakfast was ok but not usual Hilton breakfast.
from London, United Kingdom
Submitted on 28-11-2016
Extremely helpful staff, clean room and comfortable bed and the most amazing food. I even booked a extra night. The only downfall I found was the noise in the morning be it workmen drilliing at 9am on a Saturday morning or the slamming of doors.
from London, United Kingdom
Submitted on 29-11-2016
During our stay we had to request everything they didn't give us pillow or duvet for sofa bed although we asked for 3 people in 1 room. Took them 2 attempts to provide me with the things I needed for the sofa bed, I had to make my own bed up, annoying as usually when you pay to stay in hotel u don't expect to make your own bed. We had to ask for extra glass, towel, tea cup because they only gave 2 when they knew there were 3 of us. We opted for breakfast in bed on first morning and left the pap... Read more
from United Kingdom
Submitted on 29-11-2016
This is 2nd time I stay in this hotel. Rooms are smelling , poor quality for a Hilton. Fitness center opens late, closes early. Wi-Fi signal is poor. Staff is ok, they are respectful and doing their best to help.