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DoubleTree by Hilton Chester

Manchester, England, United Kingdom (MAN)

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Based on 2460 reviews
Room & Rates

1 KING BED GUESTROOM

COMP HISPEED - SUPER KING - AIR CONDITIONED, 32 IN LCD FLATSCREEN SKYTV W/CLOCK MP3-FRIDGE
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1 KING JR SUITE FAMILY

COMP HISPEED-SUPER KING-AIR CONDITIONED, 32IN LCD FLATSCREEN SKYTV W/CLOCK MP3, FRIDGE
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1 KING JR SUITE W/ SOFABED

COMP HISPEED - SUPER KING - AIR CONDITIONED, 37 IN LCD FLATSCREEN SKYTV W/CLOCK MP3-FRIDGE
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1 KING BED JUNIOR SUITE

COMP HISPEED - SUPER KING - AIR CONDITIONED, 37 IN LCD FLATSCREEN SKYTV W/CLOCK MP3-FRIDGE
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1 KING BED ACCESSIBLE

COMP HISPEED - SUPER KING - AIR CONDITIONED, 37 IN LCD FLATSCREEN SKYTV W/CLOCK MP3-FRIDGE
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1 KING BED PRESIDENTIAL

COMP HISPEED - SUPER KING - AIR CONDITIONED, 40IN LCD FLATSCREEN SKYTV W/ XBOX 360 AND DVD
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TWIN 2 BEDS GUESTROOM

COMP HISPEED - SUPER KING - AIR CONDITIONED, 32 IN LCD FLATSCREEN SKYTV W/CLOCK MP3-FRIDGE
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TWIN 2 BEDS GUESTRM PLUS

COMP HISPEED-SUPER KING-AIR CONDITIONED, 32IN LCD FLATSCREEN SKYTV W/CLOCK MP3, FRIDGE
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DoubleTree by Hilton Chester
Warrington Road Hoole, Chester, NA United Kingdom CH2 3PD

Well connected to the city and only a 40 minute drive from both Manchester and Liverpool's airports, the hotel is an ideal venue for unforgettable weddings, business conferences and luxurious leisure breaks. A first class experience awaits you at the Doubletree by Hilton Chester hotelOur spacious and comfortable Guest Rooms and Suites are elegantly decorated and feature Neutrogena bath amenities, luxurious Sweet dreams pillows, LCD TVs and complimentary internet access. The hotel also features beautifully designed Accessible and Family Rooms for your convenience.Dine in style at the Marco Pierre White Steakhouse, Bar & Grill Savor beautifully prepared dishes by our dedicated and highly skilled kitchen team, working with the freshest and carefully selected ingredients to create simple yet exquisite cuisine. As well as the finest quality, locally sourced steaks, the menu features grilled and roasted meats, fish mainboards and classic English puddings. The stylish surroundings, exquisite food, delicious cocktails and the ability to cater for private parties of up to 100 people make Marco Pierre White's Steakhouse Bar & Grill the perfect venue for any occasion.Hold a memorable social gathering or business meeting at the Doubletree by Hilton Chester hotelOffering 7 meeting spaces and a grand ballroom, the Doubletree by Hilton Chester hotel is the ideal venue for a unique function. Plan an intimate outdoor wedding in the pergoda, or opt for a formal candlelit banquet in one of our flexible meeting rooms, which feature the very latest in audio-visual technology and wireless internet access. Our expertly trained banqueting and catering staff will work with you to ensure that you have an unforgettable, tailor-made dining experience. Ensure your meeting is a complete success with the assistance of our business center, offering business support services such as printing and secretarial assistance.Explore the city of Chester during your stayConveniently located just off the M53, close to Liverpool and Manchester, the Doubletree by Hilton Chester hotel also benefits from being situated near several large corporate offices. Explore the beautiful city of Chester, marveling at landmarks dating from ancient Roman times. Take the family on an exciting day out to Chester Zoo or to the Chester Racecourse, or shop for gifts and essentials in the distinctive Rows Shopping Gallery. Whether you visit Chester for business or leisure, our professional and attentive staff looks forward to welcoming you at check-in with our signature, warm chocolate chip cookie.

Amenities Include: Meeting Rooms, Wireless Internet Access Business Services Include: Business Center

AMENITIES:
  • Business Center
  • Conference Rooms
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 2460 reviews
from
Submitted on 23-05-2016
After a dissapointing mix up with my reservation we went to our rooms. Only one of the two rooms had robes and slippers, however when we contacted reception this was very quickly corrected. Lovely clean twin rooms. Had a back, neck and shoulder massage, used the other spa facilities, then a mud treatment, great fun and my skin felt amazing afterwards. Left for home feeling refreshed and chilled out. Would definately return.
from Newcastle upon Tyne, United Kingdom
Submitted on 23-05-2016
This was my second stay in this hotal in the last three months. The spa in AMAZING stayed for three days, this visit. I wish I had booked longer. Wendy on the front desk was fantastic. I had to go back down to recp to ask again for the second pillow i had ordered also they was no water in our room, she had it sorted in 10 mins. the breakfast is lovely a great selection. staff are very nice, attentive. unfortunatly I had the most uncomfortable beds i have ever slept on.
from Redditch, United Kingdom
Submitted on 24-05-2016
Nice hotel very comfortable bed, breakfast great, grounds very pretty and a quiet location. Being a Hilton it was more expensive than other hotels for example Marriot but was the same quality so probably would opt for the cheaper.
from Chester, United Kingdom
Submitted on 24-05-2016
Having stayed here before on business I thought my wife and I would benefit from a relaxing break here as they have a lovely spa, well equipped gym and a fine restaurant. The hotel experience was actually better than I'd remembered and we had a lovely stay, helped by the excellent and friendly staff, especially those on the reception desk who are always happy to help. I would certainly recommend this hotel to anyone staying in the Chester area.
from Tamworth, United Kingdom
Submitted on 25-05-2016
loved this hotel the spa is incredible, the breakfast and food at the restaurants where amazing.... the location was perfect you could easily get a cheap taxi into Chester and Chester zoo was so close I couldn't believe it which is a must! just had a really lovely stay at this hotel and can't wait to return and next time we will be getting a suite as thy look incredibleū???
from
Submitted on 05-06-2016
This hotel is set in lovely grounds and the buildings are impressive. The lobby is quite grand and the staff helpful. There's a nice pool and spa in the basement and a reasonable bar and restaurant. Nice outdoor seating in a pretty patio area. However, the price tag is quite high and much of the accommodation feels dated and in some cases a bit knocked about - for example, chipped veneer on the small tables in the bar, stained grouting in the ensuite bathroom. A (rather young) chap behind ... Read more
from Sale, United Kingdom
Submitted on 05-06-2016
Visited here this weekend and was very disappointed. The bathroom is in dire need of renovation (black mould around shower enclosure, growths on rain shower head, door stop that falls off) but the worst part was the shower floor...it is so slippy that it is dangerous. If you do go in the shower be careful because the shower knob is very temperamental - if you turn it just a tiny bit too far when trying to turn it off the overhead rain shower comes on drenching you (if you were trying to keep you... Read more
from Kettering, United Kingdom
Submitted on 06-06-2016
Went for a 'do' here. Unfortunately, no rooms were available so we just had the buffet and bar. I wish a room had been available. Catering was superb. Staff were incredibly friendly, yet also extremely professional. Food excellent. Stunning setting, superb all round. Could not fault anything.
from Orlando, Florida, United States
Submitted on 06-06-2016
The hotel is lovely and the spa facilities are really good too. Enough space in the spa to relax and the food is good. We visited the Marco Pierre White restaurant which was the highlight to our stay. Th breakfast is also really tasty. The only real issue I have is with the customer service or lack of from the spa following an email I sent about my treatment. I felt my massage had been quite lack lustre and more of a rub the oil In than massage ( my husband did have a lovely treatment so I can ... Read more
from London, United Kingdom
Submitted on 06-06-2016
Excellent ambience of the hotel with sprawling landscape. Very quite surrounding but not too far from the city.Room well maintained and clean. Facilities provided in the room was good.King size bed was comfortable. Staff were helpful and friendly.Breakfast spread was good.
from Chester, United Kingdom
Submitted on 18-06-2016
Very friendly and approachable team. Lovely suite (unexpected upgrade). Loved the complimentary 'smellies'. Bed was really comfortable and room was very quiet. Good breakfast with plenty of choice and lots to eat! Will definitely stay again.
from Nottingham, United Kingdom
Submitted on 19-06-2016
Definitely a good choice hotel for location for Chester and Chester zoo both are a five minute drive. The spa facilities are great especially the outdoor pool! Will definitely be staying at this hotel again if I visit Chester!
from
Submitted on 21-06-2016
I really enjoyed my stay at this hotel. The room was comfortable and the bathroom was large with a terrific Shower. The parking across the street was always fairly empty and easy to get to. I want to send a special thank you to Lily at the front desk who greeted a frazzled and i must admit not very pleasant traveler (for reasons which had nothing to do with the hotel) with kindness and and all I expect from the staff at a Hilton brand hotel. By doing so she turned what had been a horrible da... Read more
from Cheltenham, United Kingdom
Submitted on 21-06-2016
We stayed here for the weekend, warm cookies on check in a nice touch. Rooms clean and comfy, bathrooms modern. We tried to book a table via the online booking service for MPW restaurant but the automated system only would let us book at 6.30pm so we didn't book. When we were in the bar everyone going into the restaurant was going in at 6.30 - like a set sitting! We asked a waiter about 7.30 if he had a table as we didn't book and they did so we still ate at the time we wanted. The bar sta... Read more
from milton keynes, United Kingdom
Submitted on 21-06-2016
The room was small and grubby . The bathroom tiles were dirty , the sink waste and overflow were filthy . There was only half a toilet roll provided. The shower didn't drain away , so by the time we had finished showering the bath was a third full. There was no complimentary water in the room, which we discovered on departure , should have been provided. The pillows were incredibly lumpy. The window frames / seals were absolutely filthy and also covered in cobwebs. There was a wedding party ... Read more
from Greater Manchester, United Kingdom
Submitted on 30-06-2016
Our room was lovely. Staff were great. We enjoyed he spa. Only downfall was the breakfast wasn't very nice. Burnt and cold and very expensive!!! The sandwiches we ordered were very nice but were also very expensive!
from
Submitted on 01-07-2016
I've been a few times and loved it but got a shock this time as they are doing building work. It's a bit noisy. I visit the spa and it's really relaxing usually but not so much at the moment. The best bit of the pool was closed while I was there which did spoil it a lot. The massage was very good as usual but I wasn't impressed with the head massage. It was just someone rubbing oil into my hair. No massage at all. I should have said something at the time. So if you're going to the spa thi... Read more
from London
Submitted on 02-07-2016
Good staff, tired carpet, tired installation 60% clean, breakfast not included, location is great close to mainline station, wifi was faulty, tv was difficult to operate. Staff brilliant very helpful.
from
Submitted on 02-07-2016
Hubby and I have been staying here over the last few years for Business and Leisure. The location is perfect for a North West venue. We have had several meals in Marco Pierre White's which were amazing as is the choice as well as the decor and customer service. Whilst staying there we have observed some amazing events taking place. I would highly recommend this Hotel.
from Cheshire, United Kingdom
Submitted on 02-07-2016
Staff have been the best I've known! Our wedding days was exceptional. We had family and friends staying for two nights in the hotel an they all loved it. Our wedding could not of been anymore perfect thank you!
from Liverpool, United Kingdom
Submitted on 03-07-2016
Whilst the room was nice, lovely big bed, clean, modern there were issues. The phone was dead, didn't work at all. We had to ring an outside line which was unanswered. Collared a passing staff member to order ice, no attempt from the staff to fix the issue. The spa was nice enough, extremely crowded Saturday afternoon which is understandable. Very messy, damp towels and gowns everywhere but as I said very packed. Sunday morning was where I felt very let down. We rose early for a spa visit, when ... Read more
from
Submitted on 03-07-2016
Stayed for 1 night very busy hotel with functions etc. Room not ready at 2.30 (check in is 3!) however we were told to take a seat in the bar and someone would get us an hour later we had to go and check on the room and it was ready! Hotel is under renovation at the moment and to be fair it does need it bit tired in areas. Didn't have an evening meal but breakfast was chaotic we had to continually ask for tea which eventually came as we were finishing breakfast not a great experience. Would prob... Read more
from County Durham
Submitted on 04-07-2016
We have just returned from a short break staying at Hilton Doubletree Chester. We were made welcome from the moment we arrived. All staff are extremely friendly and helpful. The hotel spa is amazing. One of the best spas that i have visited. So many facilities to use and so relaxing. Myself and my husband had Rasul and full body massages and they were both fantastic. We ate at Marcos restaurant on two nights and the food was absolutely fantastic and great value for money. We drank cocktails w... Read more
from Stevenage, England, United Kingdom
Submitted on 04-07-2016
We stayed here as a friend had their wedding reception was here. We stayed for 2 nights & had a family room. The room was spacious, the bathroom AND wet room were really sizable & the sofa bed as excellent for our daughter & super king size bed brilliant. Continental style breakfast was a bit of a disappointment, it as in the Marco Pierre White Resturant (the hotel was being refurbished BUT there was MINIMAL disruption apart from the closure temporarily of one of the resturants), Some of the coo... Read more
from Chester, United Kingdom
Submitted on 04-07-2016
reservation not found, afternoon tea was crap, not helpful staff at the spa, not very well laid out, breakfast was lovely, that's the only positive thing i can say. pens didn't work, half the restaurant was shut, there was a wedding going on and people were eating lunch fully dressed, in a spa robe and bride and groom were having photos taken. we went out for dinner at la fattoria and drinks at oddfellows, you need to visit these places right away, beautiful food and service, but sorry, the hi... Read more
from Huddersfield, United Kingdom
Submitted on 06-07-2016
Amazing hotel with great facilities, room was clean and comfortable, the spa was great with lots to do including treatments, staff were very helpful and friendly, food in restaurant was lush, had afternoon tea and it was fantastic!!! would definitely recommend this hotel to friends and will be coming again very soon :o)
from
Submitted on 07-07-2016
As usual, a very nice doubletree hotel. Room was very nice and comfy with plenty of facilities. The bar was nice although the main restaurant was having work carried out. The spa was also excellent. The breakfast was nice, a pretty standard buffet but plenty of choice and good quality. Will stay again.
from Manchester, United Kingdom
Submitted on 08-07-2016
stayed for one day, birthday treat,? hotel is in a nice place, with easy parking, not too far from the City,which of course is the Old Roman town. Its well worth going for a short or long week end, This hotel is worth visiting for short , or long term breaks, staff first class, and ever helpful. We try to stay at Hilton hotel, as we are Hilton Honors members, so usually get upgrades,(not this time, as hotel busy, but still a nice room) we have stayed here before, but never had a meal,It has a g... Read more
from
Submitted on 09-07-2016
This hotel is absolutely gorgeous, cannot fault the staff, they do everything they can to make you have a comfortable stay. Free use of the spa to all residents, and definitely worth a visit, so relaxing. We had afternoon tea at the restaurant which was delicious, Marco Pierre White restaurant in the hotel which looks lovely, although we did not eat there. Breakfast is fab too, all food was piping hot an a huge selection. Definitely recommend staying here!
from Leeds, United Kingdom
Submitted on 10-07-2016
It was all the little things you come to expect from a quality Hilton hotel that all added up. Our lamps did not work. The bedrooms sign had letters missing and one swinging hanging off. There was a buzzing on entering the room and staff realised it was the phone so that had to be unplugged for our stay. The small cushions in bed zip was broken and only fastened in middle and looked terrible (have picture). We had no bath towels just 2 face towels and 2 small hand towels. We did not realise un... Read more
from Todmorden, United Kingdom
Submitted on 11-07-2016
The hotel is clean, modern, welcoming with smiling efficient staff the food is very good, we enjoyed both breakfast and dinner. The rooms are well equipped and comfortable we would definitely visit again.
from London, United Kingdom
Submitted on 11-07-2016
I go here quite often and I have experienced a consistent high quality which is lacking of other nearby hotels (McDonald Portal, Crown Plaza etc....) This is by far the best hotel and n the area and I recommend this highly!
from Barrow-in-Furness, United Kingdom
Submitted on 12-07-2016
Finally found time to enjoy the birthday spa treat booked by my partner and it was almost perfect. Sadly on arrival the reception staff seemed to assume I spend every other week enjoying a spa (surely my gift card should have indicated otherwise?) so with very little instruction or direction we were given our towels and sent to hunt out the facilities. Thankfully the spa cleaner proved most helpful and very kindly pointed us in the right direction.‚?ļ The sauna, steam rooms and Jacuzzis were v... Read more
from ORMSKIRK, United Kingdom
Submitted on 12-07-2016
I have stopped here four times and there is a marked drop in the level of service, a small cramped bar as replaced the usual bar a very poor selection at breakfast. Decor and furniture very tired looking
from Derbyshire, United Kingdom
Submitted on 13-07-2016
Very dissapointed in the treatment we received in the doubletree hotel . Rooms lovely but the staff need a lot more training it is not a good idea to have people on the bar that cannot communicate . Also all your guests should be treated with same respect
from Wrexham
Submitted on 14-07-2016
Okay once we got there, but they do pester for added extras through emails and if you ring them. Any extras all charged for. Definitely out to make as much money as possible out of you. We wondered if they were going to charge for a wee. Lol
from Murphy, Texas
Submitted on 15-07-2016
Had a wonderful stay at the Doubletree. It's tough to find a hotel with a well equipped fitness room. This site has a great gym, fully equipped. No waiting for equipment. Personal trainers and staff available. Rooms were comfortable. Wifi about what you'd expect. Food in the restaurant was very good. Service was excellent.
from Glasgow, United Kingdom
Submitted on 16-07-2016
This could be an excellent hotel. Stayed as a family of five in a suite which was spacious. Good facilities such as free wifi, Marco Pierre White restaurant, pool and spa etc. Very close to Chester Zoo and city centre. Reception staff and waiting staff were polite and helpful. However, seriously let down by the standards of cleanliness and service in the suite itself. Not enough towels were provided even after asking, toilet rolls were not refreshed, dirty dishes were left in the room having not... Read more
from W yorkshire
Submitted on 17-07-2016
Stayed with wife and our boys for one night in a family suite on second floor. Great hotel with parking Room was up to scratch for a 4 star. Bar was cool and restaurant looked good, although we dined in Chester centre, 2 miles away and £7 by taxi. Easy. The spa area is good, if you like that sort of thing and my wife had 30 minutes in the gym and said it was good. Staff all good We will stay again
from
Submitted on 17-07-2016
The hotel is set in beautiful grounds with stunning scenery, I was unaware when booking that major renovation was being completed at the rear of the hotel with the rear bar and gardens closed at present, whilst the room was great and the hotel clean and presentable, it felt a little shy on service.... Long queues for breakfast each morning, bar staff looking stretched also.... Sort the staffing out and it would be perfect...
from London
Submitted on 17-07-2016
Staff polite and efficient, room clean and well equipped, we didn't eat so can't comment on the food buy prima facie looked over priced and pretentious. Corridor strewn with the leftovers of other people's room service (still there the morning after) parking totally inadequate. Had I paid full price (stayed using HH points) id have lodged a formal complaint. Generally seemed to be dominated / prioritised towards spa gym users (blokes pouring with sweat wondering around / Cheshire ladies who l... Read more
from
Submitted on 19-07-2016
ok so the hotel is lovely and I cant fault the staff at all they were really friendly. hotel room was clean and tidy and the smart TV was brilliant, one thing that was slightly annoying was the bed side lights only turned on with all the other lights in the room!! so you couldn't just switch the bedside lamp on....slightly unusual!! The Spa was absolutely gorgeous, couldn't fault it at all! I absolutely loved the little relaxing pool in a separate room from the spa! amazing! we ate in the Ma... Read more
from London
Submitted on 20-07-2016
Stayed here a couple of nights hotel set in lovely grounds room decent size good to have a bath and shower Staff were all pleasant and helpful Room service breakfast was Very good within the time slot and well presented the hotel is 5 minutes From the Zoo and only 10 minutes from Cheshire oaks which was very good The only thing that spoilt our stay was the disappointing meal we had in the Marco Pierre steak bar My steak arrived Blue not rare my wife had lamb wasn't asked How she wanted it so it... Read more
from London, United Kingdom
Submitted on 20-07-2016
Amazing hotel in beautiful grounds, as soon as you enter the hotel you are welcomed by wonderful staff who will try to make your stay as perfect as possible. I have stayed here on several occasions and have never been disappointed.
from Stirling, United Kingdom
Submitted on 23-07-2016
The hotel itself is situated in a great area to explore both Chester Oaks Shopping and Chester City centre. The grounds are lovely and the staff on reception and in the restaurant were welcoming and professional. However the Spa facilities fell well short of expectations and the Housekeeping fell short also. We would however give this hotel another chance and revisit.
from Milton Keynes, United Kingdom
Submitted on 23-07-2016
Issues with power and fridge in original room delt with quickly by maintenance and reception staff and alternative room provided -great stay at a lovely location ensured by quality staff the gym and spa were superb we will be booking again thanks
from Liverpool, United Kingdom
Submitted on 24-07-2016
Had a lovely time at the spa everything was just right, the room was fabulous the staff are really helpful and friendly and our meal was lovely also , would definitely recommend the doubletree hotel and spa, I don't go anywhere else
from Manchester
Submitted on 24-07-2016
The hotel room was lovely and comfy. Food in Marco Pierre steak house was excellent. Great breakfast. Friendly welcoming staff Spa break was ruined by construction work noise so I wouldn't recommend staying while that is on going.
from Leeds, United Kingdom
Submitted on 24-07-2016
We have just returned from this hotel having stayed there 3 nights. Lovely building and grounds given a cookie at check in, nice touch. However things went down from there, it took two calls to the care line to ask for the TV to be sorted. The hotel was let down by ceiling in the bathroom needs repaintingthere once was towel hooks on the back of the bathroom door but they are no longer there so no where to dry your towels or hang them. Sealant could do with replacing in certain areas. The room i... Read more
from Gloucester, United Kingdom
Submitted on 25-07-2016
My husband and I stayed for two nights over a weekend for our anniversary. The Reception staff were very friendly and helpful. The hotel is out of town, but they got us taxis both nights to take us in to the centre (where we had booked restaurants), which worked really well. There were weddings on both days, but they were separate and didn't disturb us. The room was comfortable, though the bathroom showed signs of needing improvement (cracked basin and marks on door). The grounds were nice an... Read more
from BLACKBURN
Submitted on 25-07-2016
We stayed here for a weekend in July and let me start with checking in which was simple straight forward and quick and where we recieved a free welcoming chocolate cookie and advised there was some building work being done and 1 of the restaurants would be closed we had booked a suite check in is 3pm , and we arrived slightly early at 2.45pm and told our room wasn't quite ready but was offered 2 complimentary drinks in the bar which was ok . The room itself was amazing , we were really impressed... Read more
from
Submitted on 26-07-2016
Amazing customer service they remember our names and we only go once a year. The warm cookies are a nice touch. The restaurants are lovely and a nice size spa and gym area. Great for kids and couples alike. It's close to Chester if you want to get a taxi into town too.
from Chesterfield, United Kingdom
Submitted on 27-07-2016
Stayed here as a stop off on the way to Anglesey. Had a suite, comfortable, generous size, well equipped. Ate in the Marco Pierre White restaurant. Excellent food at a reasonable price. Friendly, attentive staff. A good night sleep.
from Lancashire, United Kingdom
Submitted on 28-07-2016
Lovely hotel and facilities and close to Chester city centre - 10 mins drive in car. Grounds were also really pretty. Stayed for valentines days Feb 2016 and used pool and spa facilities including Aqua thermal journey which was worth doing. Also ate at the Marco Pierre White restaurant - had a package but food and service was lovely. Rooms were lovely and nice sized and had smart TV etc. Would definitely recommend and would stay again.
from Basingstoke
Submitted on 29-07-2016
We stayed here for two nights. The rooms are okay if a little small. They lack little touches like a glass in the bathroom to rinse when cleaning teeth. The policy on tea in the room is very strange. In a double room one gets one regular tea bag, three earl grey and four fruit teas. At first I thought this was an error until I heard two other guests raise the same is due at reception. Each day there seemed to be guests lining up at reception for additional tea bags and milk. To be fair these we... Read more
from Edinburgh, United Kingdom
Submitted on 29-07-2016
Accommodation, check-in and gm/spa faciities were very good - what you would expect from Hiton. The Marco Pierre White restaurant on site was a disappointment, though. Items on the menu wasn't available - prosecco, starter and main dish items. Now this may happen, but the way it was managed leaves much to desire. No replacement items offered, just a shrug of the shoulders. Come on, this is not a corner cafe or a local pub - you can tell by the price. Service in the bar was slow and unfriendly. ... Read more
from Wombourne
Submitted on 01-08-2016
Visited recently at the end of a few days road trip around north Wales...was greeted well and received lovely warm cookies upon our arrival...plenty of parking and the room was spot on...breakfast was included and was buffet style with lots of choice including gluten free options and soya milk...
from Fleet, United Kingdom
Submitted on 02-08-2016
We visited Chester for the day and used the Park and Ride to get into the city and the hotel is easy to get to from park and ride. The hotel is in impressive grounds and the main part of the hotel is in a Manor House. The car park is very big as it‚??s shared with the Spa and parking was no problem. We were able to check in on line and were given cookies when we picked up our key. We booked a king bed guestroom and the room size was ok but not that big. The bed was nice and comfortable. The bat... Read more
from North Wales, United Kingdom
Submitted on 03-08-2016
Went with friends for a lovely relaxing spa day. The spa itself is lovely, well presented and clean and very spacious so even when busy there's places of quiet and calm. The only issue was at the moment there is renovation work going on and this only affects you if you have the lunch as part of your package. If you do. And it's a Saturday. And the hotel is busy (standard!). You will find yourself in a white fluffy dressing gown and flip flops waiting to be seated amongst wedding guests that have... Read more
from Warrington, United Kingdom
Submitted on 03-08-2016
Stayed here many times for spa break and steak at Marcos. The rooms are not spectacular but are clean and average in decor. The spa is great and I especially love the relaxation room and sorbet after my treatments. Dinner at Marcos is pricey for what it is, but all in all a good break if you don't want to move all weekend.
from Carlisle, United Kingdom
Submitted on 03-08-2016
My husband and I were looking for somewhere to stay whilst visiting Chester zoo and Cheshire Oaks outlet village. This was the perfect location for both, almost right in between the two. We got a great dinner bed and breakfast deal which was well worth the money as both breakfast and the two restaurants were expensive compared to what we had paid. After a long drive we arrived at the hotel and the reception staff were very helpful and we received a cookie along with our room key. I w... Read more
from Cheshire, United Kingdom
Submitted on 04-08-2016
We were upgraded to a suite which was not clean. Coffee stains on the skirting boards, hair behind the bathroom door. The rooms are in need of some serious TLC! Having said that, the staff were friendly and helpful. We expect better from Doubletree and know you can do better....
from Belmont
Submitted on 05-08-2016
We used the hotel as a stopover. It was clean and comfortable. Hannah on the front desk was outstanding and the service was 5 star. An excellent staff on hand to assist. Dinner and breakfast were very good.
from Cleethorpes, United Kingdom
Submitted on 05-08-2016
We had booked into this hotel to use it as a base from which to attend Carfest. The HH lady at reception was lovely and check in was smooth - little did we know that it would be all down-hill from here! As HH members we are often upgraded, however no upgrade was available and we were given drinks tokens and told there might be a possibility on the third night of our stay. The room was fine, not the size and or room view that we were used to, but a nice room. We left our things and went out ... Read more
from Edinburgh, United Kingdom
Submitted on 05-08-2016
Nice property, excellent location for trips to the zoo and getting into Chester. Very nice pool / spa which was excellent for adults and good for kids (note the distinction). Breakfast was slightly below expectation but everything else above.
from Chester, United Kingdom
Submitted on 06-08-2016
We had a great time at our friends wedding reception, however, we felt the rooms were only ok for a top price of £150 and that was supposed to be a special rate! We would never stay again as a paying guest and wouldn't recommend it to friends or family.
from Manchester, United Kingdom
Submitted on 09-08-2016
We booked to stay at the Hilton after a wedding and were hoping to enjoy a relaxing spa the next day. The hotel itself was great.. very clean and comfortable with helpful, friendly staff. We were however a little disappointed with the spa area. Although it looks lovely on the website it is quite small for the number of guests that may potentially use it. Also, there was an aqua aerobics class with loud music in the actual pool so other guests wanting to use the spa had to sit in a small jacuzzi ... Read more
from Brampton, United Kingdom
Submitted on 09-08-2016
We booked a suite for our B&B stay, it was well worth the extra money. The room was spacious, clean and felt luxurious. The bathroom was very clean and the shower was effective. The only negative was that the room had not been properly serviced so we had to ask for tea, coffee, water and a shower cap - this should have been checked beforehand. The bed was comfortable and we had a good night sleep. The reception staff were very pleasant and the warm cookie when you check-in is always welcome... Read more
from
Submitted on 10-08-2016
Stayed over for the New Year with my Girlfriend and it was the best hotel I have ever stayed in. From the second I stepped into the door, greeted with a warm cookie (haha) and staff were extremely helpful. Meals were perfect, room was spotless and really modern and the spa/pool was brilliant. Highly recommend!
from Chester, United Kingdom
Submitted on 10-08-2016
Lovely spa day a few years ago with a small group of my friends , lovely facilities and very clean! Enjoy the sun lounges and jacuzzi and pool made me feel like I was on holiday ! The chill rooms are ace and made me relax lots! Also had a lovely light lunch too would recommend for birthday , girly day or hen do with friends :)
from London, United Kingdom
Submitted on 10-08-2016
From check in to check out, the staff could not have been more helpful or attentive. Comfortable room, good breakfast, wonderful spa facilities and pool, this hotel is in a great location, just 3 miles from the marvellous city centre of Chester. We will make a point of staying here again, possibly our new favourite Hilton family hotel in the UK.
from Warrington, United Kingdom
Submitted on 14-08-2016
Booked the afternoon tea for my birthday. Things have sadly gone downhill because 2 years ago it was lovely. You would normally expect proper cakes, pastries, and neat looking sandwiches for afternoon tea. Unfortunately we were shocked to be served with toffee cheesecake, cheesecake, bake well slice, and a brownie. All of which tasted & looked similar to Tesco's finest. None of the "cakes" appeared to be baked on site and the sandwich fingers were cut too thickly and falling apart. Horrible sele... Read more
from Southport
Submitted on 15-08-2016
We stayed here as part of the Girls Night In Package on a Friday night for our friends birthday. This included a spa day and one treatment with overnight stay in one of the family style suites. Sparkling wine, chocolates and some DVD's are provided followed by breakfast the next day!! On our arrival we were greeted with a warm cookie (nice touch). Check in was quick and the staff very helpful and attentive!! Our suite was lovely and spacious and the staff had left a little cake in the room ... Read more
from Chester, United Kingdom
Submitted on 17-08-2016
Great reception and amenities. Had a wonderful time with my boyfriend and would recommend to anyone who can afford an upgraded suite to make the most of it. Staff were great as well as the location in a small city like Chester. Will be back. Maybe not with him though ;)
from Dorset, United Kingdom
Submitted on 17-08-2016
My husband and I recently stayed at the Chester Double tree for 3 nights and had a very relaxing time, all the staff were friendly and helpful. Great position for going into Chester we had a taxi into city at the cost of £5. cheaper than parking. Also easy to get to the station to catch train into Liverpool which run every 15mins. had a day return @£5.20 each which included use of the buses and ferry ride on the Mersey. Finished the day off with a lovely meal in the Marco Piere restaurant.
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