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Cheltenham Park Hotel

Birmingham, England, United Kingdom (BHX)

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Based on 1508 reviews
Room & Rates
Twin Room

Twin Room

2 Twin Beds
Entertainment - Free WiFi
Food & Drink - Coffee/tea maker and 24-hour room service
Sleep - Hypo-allergenic bedding
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Desk and iron/ironing board (on request); rollaway/extra beds and free cribs/infant beds available on request
Comfort - Daily housekeeping
Non-Smoking
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Standard Double Room

Standard Double Room

1 Full Bed
Entertainment - Free WiFi
Food & Drink - Coffee/tea maker and 24-hour room service
Sleep - Hypo-allergenic bedding
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Desk and iron/ironing board (on request); rollaway/extra beds and free cribs/infant beds available on request
Comfort - Daily housekeeping
Non-Smoking
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Premium Double Room

Premium Double Room

1 Full Bed
Overlooking the garden

Entertainment - Free WiFi
Food & Drink - Coffee/tea maker and 24-hour room service
Sleep - Hypo-allergenic bedding
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Desk and iron/ironing board (on request); rollaway/extra beds and free cribs/infant beds available on request
Comfort - Daily housekeeping
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Standard Single Room

Standard Single Room

1 Twin Bed
Entertainment - Free WiFi
Food & Drink - Coffee/tea maker and 24-hour room service
Sleep - Hypo-allergenic bedding
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Desk and iron/ironing board (on request); rollaway/extra beds and free cribs/infant beds available on request
Comfort - Daily housekeeping
Non-Smoking
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Cheltenham Park Hotel
Cirencester Road Charlton Kings, Cheltenham, United Kingdom GL53 8EA

Rooms
Make yourself at home in one of the 152 guestrooms. Complimentary wireless Internet access is available to keep you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.

Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as a health club, an indoor pool, and a sauna. This hotel also features complimentary wireless Internet access, a hair salon, and wedding services.

Dining
Satisfy your appetite at the hotel's restaurant, which serves lunch and dinner, or stay in and take advantage of 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge.

Business, Other Amenities
Featured amenities include a business center, express check-in, and express check-out. This hotel has 10 meeting rooms available for events. Free self parking is available onsite.

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Know Before You Go

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Children 15 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 24 per person (approximately)
  • Pet fee: GBP 50 per pet, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

AMENITIES:
  • 24 Hour Room Service
  • 24-Hour Front Desk
  • Beauty Shop/Salon
  • Business Center
  • Conference Rooms
  • Dry Cleaning Service
  • Express Check-In
  • Express Check-Out
  • Hypoallergenic Room Available
  • Indoor Pool
  • Lounge/Bar
  • Sauna
  • Steam Room
  • Wedding Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 1508 reviews
from lancs
Submitted on 23-05-2016
Stayed last night in a single room. Reasonable size comfy and clean. Good fitness centre and pool area. Breakfast not worth the extra money with blast cooked sausage / bacon over cooked on one side and undercooked on the other. Lukewarm beans and bitter orange juice. Fruit and mushrooms not replenished quick enough or maybe I was just unlucky. In short get a deal on the room and get breakfast elsewhere.
from
Submitted on 25-05-2016
A charming hotel in beautiful surroundings. The staff are friendly and the premium room is certainly worth the upgrade cost. No air con though but they do supply a fan. Resteraunt was ok for dinner but breakfast was lovely. There is a pub next door that was nice so if you don't fancy the hotel food, you can always take a short stroll to the pub instead.
from
Submitted on 25-05-2016
The most frustrating part of a business trip to a hotel that advertises free wifi is when the signal does not reach your room. In a location with poor mobile phone signal you would think some effort would have been taken to resolve the issue but unfortunately not. Staff were good in the bar but I would not recommend the food as it is very average for the price you pay. You are far better off going to a local pub who are not looking to take advantage of their guests. Unfortunately it was not the ... Read more
from Wickford, United Kingdom
Submitted on 25-05-2016
I Just stayed one night, the staff were very friendly and service was good, the spa, gym and facilities are great as is the setting on the lake, the room was large, clean and comfortable, breakfast is buffet, with a good selection of cold and hot food. check out was painful ! as there was about 8 people waiting to checkout and only one girl serving, took over 15 minutes
from Droitwich, United Kingdom
Submitted on 26-05-2016
The hotel itself is all round poor .. the only good parts were the brilliant treatments in the limited spa and the bar & lounge was very well served .. the food there was 10 times better than the restaurant .. the bar staff were pleasant & helpful .. polite & courteous .. only exception was to be able to hear wages & contracts being discussed by a rather loud 'boss' .. surely an office in private would be better .. The prices in the bar are extortionate .. be prepared .. My single room was tir... Read more
from
Submitted on 01-06-2016
I attended with friends for a spa weekend. The room was nice and clean on arrival although we were not able to access the rooms prior to entering the spa. We were told to goto the spa and ask for our gowns there as ours were in the rooms. At the spa they struggled to find any gowns and we were all given creased hard gowns which were pulled out of a black bag. We went into the spa with an average pool and small jacuzzi. The four loungers were dirty and not pleasant to sit on. The whole area was i... Read more
from
Submitted on 04-06-2016
Booked a bank holiday weekend break in the spa town of Cheltenham. The Cheltenham Park Hotel is set in Charlton Kings on the South East outskirts of Cheltenham. The booking process was almost disastrous. It took two emails and three phone calls to make the booking. When we arrived, it was apparent that they had mucked up our spa treatments. The front desk appeared disinterested so we had to attend to the corrections ourselves. The room was well prepared with bathrobes, slippers and chocolates. ... Read more
from Halesowen, United Kingdom
Submitted on 06-06-2016
Found the hotel to be spotlessly clean, helpful staff and a great location. Even though the hotel was very busy there was plenty of space for everybody, one slight criticism breakfast time was a bit disorganized, had to wait a while for cups and saucers, apart from that absolutely perfect.
from London, United Kingdom
Submitted on 06-06-2016
When we arrived we were checked in efficiently. We went in the room which was booked premier room, but didn't look like one. The bathroom needs updating, as there was water leaking from the toilet. There was no bath robs, water etc. We had to call the reception & tell them. Also we ordered the Daily Mail which we did no receive. We had dinner included for one night so we had it on the first night. I was disappointed as they had not much vegetarian choice. The staff suggested if we want we can g... Read more
from
Submitted on 08-06-2016
We stayed here for 2nights on a upgraded stay..groupon deal.. it was money well spent.so beautiful here.absolutely perfect!meals were nice rooms were clean and staff were very friendly..the pub next door is cheap and cheerfull also as we went here on the second night and the food and service was lovely. As a young couple we still enjoyed the beautiful grounds and peace and quiet.many older couples and groups but this didnt put us off. Spa massage treatments were so relaxing and the gym is great ... Read more
from Cambridge
Submitted on 17-06-2016
We booked a 2 night package that included an evening meal on one night. The welcome from staff was friendly, there appeared to be plenty of parking available. Room was OK, the hotel took note of our request to be close to the restaurant. Room had sufficient space, shower worked as expected. Evening meal was good, plenty of choice though several options had an additional cost. Perhaps a few more options without the supplement would be better. I wouldn't want to be staying several nights and plan... Read more
from dorset
Submitted on 18-06-2016
Ok I'm going to leave a fair review. My husband bought a wowcher for a nights stay inc breakfast,dinner and a bottle wine. We upgraded to a premium room..which means it's slightly larger ,bathrobes,water ,hot chocolate and a mini box of chocs....was worth the extra £20 Room was clean but old fashioned....windows were a little grubby and the seals had blown making them look worse...view was pretty of woods and a stream . No sockets by the beds....but bed was comfy. Bathroom was adequate ...not ... Read more
from Neath, United Kingdom
Submitted on 19-06-2016
My husband and I had booked this hotel with a Groupon deal. It included 2 nights, one nights dinner with wine and a choice of beauty treatment. We upgraded to have a premium room, which included bathrobes, water and truffles. The room was lovely and looked as if it had been recently refurbished but it was a room with no view, (a retaining wall) which was disappointing. However it was spotless and was replenished the next day, with fresh towels. The reception staff were very friendly and welco... Read more
from Northampton, United Kingdom
Submitted on 20-06-2016
Stayed at this hotel for 2 nights on a girly weekend, hospitality was great, spa and spa treatments were superb, everyone couldn't do enough for you, Breakfast was nice, usual buffet style, and was never too crowded, dinner in the restaurant was exceptional, we all had different choices and all of us were very pleased with the quality and presentation, lounge and bar area was ok, but the staff and service were fabulous One negative the hotel could really do with an upgrade or makeover, we stay... Read more
from Cheltenham, United Kingdom
Submitted on 21-06-2016
Until last year we had lived down the road from Cheltenham Park for 36 years, and knew it well from the outside and that the location is perfect We booked a 5 night stay so feel qualified to give a fair review. I really want to redress the balance of the negative reviews because for us there could not have been a better experience. I asked for a quiet room, they listened and delivered. We did not hear a sound. The room may have needed a little "perking up" but frankly it had the character of th... Read more
from St. Albans, United Kingdom
Submitted on 29-06-2016
My initial reaction upon entering what looked to be a lovely hotel, was "oh no!!". Having spent 5 hours getting to Cheltenham, upon arrival the lobby was packed full with tourists all waiting to be processed. I don't think there were enough staff behind the desk - there was ONE girl dealing with upwards of 50 people all queuing to check in - very, very frustrating and not a great start. The hotel itself and the facilities were lovely, and the setting just beautiful. But upon check-out the follo... Read more
from Cambridge, England, United Kingdom
Submitted on 29-06-2016
We stayed here for one night on our way to Cornwall. We had a family room which included our dog. It was a nice size and very comfortable with lovely big windows with a lovely view. The staff were very welcoming and helpful. We ate in the bar area where the dog was allowed to be with us. The food was very nice. We would definitely stay again.
from Basingstoke, United Kingdom
Submitted on 30-06-2016
This place looks pretty; next to a little stream; wooded grounds; imposing frontage. Entrance Hall/Reception was very large country house and marble-y. Lovely Receptionist told us all we needed to know - including where to find the Health Spa at which we had pre-booked a massage session for that early evening. So we went to see the Spa and check the booking. Nice looking pool and jacuzzi. 'We have no booking'. the girl said as she stared at the screen. ("Computer says" came to mind.). After some... Read more
from
Submitted on 02-07-2016
My mum had surprised me with a stay here for my birthday! On arrival on the Thursday afternoon the lady on reception was friendly and gave us all the information we needed. Room was nice although we expected amazing as she had paid for upgrade, so the other rooms must be really small! Everything we needed in the room although took us a while to find hairdryer it was hidden behind the fan! Our evening meal was fantastic I had the pork for the main course. The next morning the breakfast was great ... Read more
from Cardiff, United Kingdom
Submitted on 02-07-2016
Had afternoon tea following a friends funeral. Food was grate , sandwiches fresh scones warm and delicious. Only down side was difficulty in getting to the downstairs toilets, my husband has mobility problems. There were quite a few elderly people all complaining about this. Otherwise all was OK.
from Birmingham, United Kingdom
Submitted on 03-07-2016
Stayed for one night only. Easy to book in. Room good with very comfortable bed. Bathroom a little dated but clean. Pool good. Breakfast excellent. Good location for Cheltenham. Good rate for room. Would definitely use the hotel again.
from
Submitted on 06-07-2016
This hotel was great for what we were looking for. They allowed us and our two dogs to stay for the weekend. The room was clean and tidy and the view of the pond was nice. The included breakfast buffet was very good and the service was nice. Only a few minor complaints: firstly that the first night we were there the hotel restaurant was not accepting reservations even for paying guests and so we had to eat in the bar area which was crowded and loud due to the ongoing football game. But the food ... Read more
from
Submitted on 18-07-2016
Stayed in old part of hotel room small and furnishings tatty. Needs updating. Not what i would class as 4 star. Have atayed in better 2 star hotels. Food average. On the whole nothing special. Room on a par with travelodge
from
Submitted on 18-07-2016
Staff are very friendly and can't do enough for you, room was large and nice view of the pond, bed was v comfy and massive! Spa was ok, very small though, food was very nice both dinner and breakfast, probably wouldn't stay again to be honest but nice enough
from
Submitted on 18-07-2016
The Cheltenham Park Hotel is a nice old grand hotel, located on the outskirts of Chelthenham and within 30 minute drive to surrounding towns and attractions. The hotel itself is nice, clean and has that feeling of old school grandness. It is a large complex so it feels like you walk forever from your room to the entrance or restaurant. The staff were friendly enough, though I felt the staff in reception could have been more helpful on check in with recommendations/sights/etc as clearly we wer... Read more
from Cheltenham, United Kingdom
Submitted on 19-07-2016
I took my 2 daughter-in-laws & my daughter for a spa day at the Cheltenham Park Hotel. This included 2 treatments & lunch, the treatments were lovely & mine in particular was given by Alice who was great! However, the pool area is very tired, the seating area almost non existent with only 5 loungers squashed together, all full when we arrived, we had to wait in the spa reception, which actually was a blessing in disguise as no-one bothered to tell me on booking that there were children's swimmin... Read more
from Warwickshire
Submitted on 19-07-2016
Booking in was efficient and friendly. The room was a good walk along a number of corridors and a flight of stairs and there was no hint that driving around to that side of the hotel was easier for the luggage. Throughout our stay staff were very helpful and polite. We stayed the weekend of a college re-union and I have to say that the staff kept everything moving very well. Buffet breakfast was of a good standard and I was not aware of any shortages for any length of time. The bread howeve... Read more
from Oxfordshire, United Kingdom
Submitted on 20-07-2016
This is a big old rambling Hotel which is showing its age, the décor is a little old fashioned and looking a bit tired. The rooms are a fair size and clean but again are a little old fashioned. The food in the bar though was excellent and the staff here are very friendly, polite and efficient. The yellow-spiced aubergine and pak choi mushroom curry is really excellent, tasty with just a hint of heat - delicious. The breakfast buffet is also good quality and generous, if you don't mind the tired... Read more
from London, United Kingdom
Submitted on 20-07-2016
Booked the hotel through Secret Escapes website and was very reasonably priced. We had dinner on the first night of our 2 night stay and it was excellent and staff were very attentive. The rooms and facilities were of a very good standard. The staff throughout the hotel were very good and especially Dagmar who assisted us when we had alter our booking dates due to a family illness.
from
Submitted on 20-07-2016
I spent 2 nights with friends in The Cheltenham Park Hotel for a College Reunion. The weekend didn't start well as my friend and I were shown to a Single room instead of a Twin. It was a mistake with the booking we made 9 months ago, but after 20 minutes we were found a very smart Twin room which had been recently re-furbished. Our celebration Eveneing meal on Saturday night was Excellent. Although there were 250 people in our group, the food was hot, well prepared and served efficiently. The se... Read more
from London, United Kingdom
Submitted on 24-07-2016
We just got back from our stay here. We purchased a groupon deal for two nights in a premium room. The excellent customer service started before we even got there. On the way, we realized that we had not booked a table for the restraurant on the first night. The gentleman on the other end of the line was happy enough to ensure we were able to get our meal ( which was in the deal for the first night) for the second night as we would have arrived late. When we arrived, we were checked in swiftly... Read more
from Paris
Submitted on 25-07-2016
We booked for three nights on the Dinner, Bed and Breakfast deal. We needed an early check in as were travelling to a funeral mid afternoon and were assisted with that. Despite the hotel being very busy Nicky, the Reservations Supervisor organised that for us and it was much appreciated. She responded to my email almost immediately and was there when we arrived and made sure we got a room as needed. Thanks. However the room was quite run down and unbearably hot, as was the corridor it was on... Read more
from Ilkley, United Kingdom
Submitted on 25-07-2016
Last minute booking with Hotels.com app and found we were paying considerable more than others. Given a lovely room with lakeside view and panoramic windows on the sunny side. Despite being provided with a portable fan, the room was too hot both day and night. (The outside temperature was only 24 deg) Acceptable breakfast which I would have expected to be better in a 4* hotel. There was a wedding taking place on the day we arrived and it looked like a perfect venue.
from Hampshire, United Kingdom
Submitted on 25-07-2016
We stayed here for our 10th Wedding Anniversary, through a Groupon deal. We had 2 nights, dinner with wine, breakfast both mornings, and a spa treatment. On arrival we were told that the reservation we had made for dinner was not in the diary, and the only time they could book us in for was 1845, so we took the slot. My husband had confirmed the booking several times, so we were concerned that it was not in the diary! Our room was a good size, and comfortable, yet tired looking and extremely h... Read more
from Guildford, United Kingdom
Submitted on 25-07-2016
We spent 2 nights at this hotel in the heatwave weekend of 23/24 July. Despite booking directly with the hotel more than one month in advance, and this being the second time of staying there, we were give room 203 which is basically a very tatty attic room with too much furniture. The sash windows functioned in that a 6 inch gap at top and bottom was achievable but air circulation was poor and apart from the heat I was also kept awake by the sound of the ventilation fans and pumps coming from ... Read more
from
Submitted on 26-07-2016
We stayed at the Cheltenham Park Hotel for two nights on 21 and 22 July 2016. We were attending a wedding in Cheltenham and reception at Ellenborough Park (which was stunning). The website photos etc completely oversell this place. The photo above is taken from the back of the hotel and it really does not have the gardens it speaks of. The front of the hotel is dated and the clock tower pub next door (claims not to be linked to the hotel) is nothing less like a whetherspoons. No beer garden, s... Read more
from Bristol, United Kingdom
Submitted on 27-07-2016
We would love to go back here again at anytime, brilliantly located, fantastic hotel, superb food and friendly staff, our room was perfect for my needs, loads to see and do out and about, even have shops and a cinema just down the road!!
from
Submitted on 27-07-2016
Was here with a coach party and its not a very nice hotel. No lift. Food was very mediocre and took over an hour to get out food. Dining staff are rude and very "matter of fact". Some of our party tried to change rooms and they were told there was nothing "in there range" to accommodate them.
from Lowestoft, United Kingdom
Submitted on 05-08-2016
On a coach trip from Norwich, our hotel for 5 days was Cheltenham Park Hotel. First impression from outside-very impressive, but then it was all downhill from there. We entered by the back door to be greeted by a table with 2 flasks of tea and coffee, to which we were invited to help ourselves. Needless to say, both ran out before some of us got in the door and it wasn`t replenished. Still we had facilities in the room so no matter. The allocated room for us was large and airy but in need of a l... Read more
from
Submitted on 06-08-2016
We booked a king bed (double room) for our anniversary getaway. The room was a good size, clean and neat with a nicely decorated bathroom and lovely soft towels. The tea and coffee making facilities were average. Nice view of the garden area and access to the gym and pool for free. It was an extremely long walk to our room, which seemed to be down about 3 flights of stairs. Being in my twenties it didn't bother me, however my other half has bad knees. Not really an issue, just felt like they s... Read more
from
Submitted on 06-08-2016
We stayed there and enjoyed our time there very much. We had an unbelievable very reasonable price to stay there 3 nights with a garden view. We did not eat anything at this hotel, therefore don't know about the food. However, we enjoyed our time at the fitness club for guests that we enjoyed very much. The garden view from our view was wonderful. We went out to explore and took the photos. We did enjoy our time at this hotel very much.
from Innsbruck
Submitted on 06-08-2016
Booked out of another hotel so thought this would be an upgrade but sadly not Room very hot extremely small and doors being slammed and a disco blaring underneath me totally unacceptable 4star hotel not worthy of 2 stars awful dated and simply not worth the money Save time and hassle and stay in a travelodge it will me far more comfortable and quieter Disgrace would be an understatement Will be contacting various trade magazines with my findings also
from Naples, Florida, United States
Submitted on 08-08-2016
All in all a pleasant stay. Small room n second floor which was suitable for purpose. Getting up to second floor with suit cases not easy but staff were willing to help...Pleasant if a little down with good bar and staff. The pub at the front are id not part of hotel butare there anyway and was pretty ?good
from Bristol, United Kingdom
Submitted on 09-08-2016
I stayed at this hotel with a friend for a relaxing weekend. I have come away a bit confused by this hotel however, because some things they are doing very well and others, really quite poorly. Some of the good things included: the room, which was a premium twin and was roomy, spotless and quiet. The breakfasts, which were fresh and the cooked parts were regularly replaced under the warming plate. The housekeeping staff, who were friendly and polite and the bar and bar staff. My friend and I h... Read more
from
Submitted on 10-08-2016
Stayed for one night. Room was okay. Clean and functional. Fair amount of road noise. Breakfast was sure; wouldn't eat there again. All round reminded me of a motel. It was fine as a one night stay over. Don't expect much and you won't be disappointed.
from Manchester, United Kingdom
Submitted on 12-08-2016
My wife and I celebrated our 46th wedding anniversary in many ways and one of these was motoring down to Cheltenham in the Cotswolds and staying at The Cheltenham Park Hotel. The hotel didn't disappoint us as our room overlooking the gardens (one of the newly refurbished rooms) was lovely and the food and service excellent. We both had a relaxing day in the spa along with a massage treatment. The hotel has a large capacity for guests and good sized car parking The position of the hotel meant we ... Read more
from Gloucester, United Kingdom
Submitted on 12-08-2016
went for massage and pedicure to spa at park hotel. pedicure was done bad and not properley ,all was gone after 12 hours. never got refund was just ignored by managment maybe as i am not british. i will never come back again,spa rooms are also old and not well equiped
from Bristol, United Kingdom
Submitted on 17-08-2016
Went for a spa break on Sunday the 16th for 2 night's. Stayed in a "premium", newly refurbished room. It was clean and fresh but I don't agree with premium label. Whilst waiting for the room, ordered a light snack in the bar, which took half an hour to arrive. Only garlic bread and chips and only 5 people in the bar. Recovered somewhat by the barman offering 2 free drinks. Mediocre power in the shower and a constant dripping noise for 10 minutes after shower, toilet or sink used. Nothing visi... Read more
from Castleford, England, United Kingdom
Submitted on 17-08-2016
pretty good the hotel in the process or refurbish we were lucky to have one of the updated rooms, breakfast a little expensive and not too tasty pretty standard we did find a nice little café about a mile down the road called the London Cafe
from Guildford Surrey
Submitted on 17-08-2016
Good things : the hotel is attractively situated overlooking a golf course and attractive ornamental lake. Our room was quiet and well appointed, with a surprisingly large and comfortable bed . The evening meal in the restaurant was very good, and good value for money too. Not so good - the hotel is currently undergoing refurbishment so our room was a little tired, and we had a lot of extra walking from room to reception/restaurant due to corridors being out of action. Breakfast is the usual bu... Read more
from basingstoke
Submitted on 18-08-2016
Convenient for Cheltenham Good sized room, no A C, trouser press not working Staff very helpful especially receptionist ( maybe Ben?) Parking good Would stay again which is really the acid test Didn't use dining room so unable to comment
from Tredegar, United Kingdom
Submitted on 03-09-2016
A great day out at the spa. All the treatments were fantastic and the girls were so lovely and friendly, made you feel at ease and relaxed. Will definitely be returning with more friends and a special thank you to Tara for going above and beyond to help me out.
from Bristol, United Kingdom
Submitted on 05-09-2016
Wonderful location especially if your room is facing the woods and fields behind the hotel. Not so great if you are overlooking the car park. Our room was a long way from reception upstairs, down stars, upstairs again and long walk down narrow corridors that felt a bit like you were on a cruise ship. I didn‚??t see any working lifts so if you have mobility problems best mention this on arrival. We don‚??t have mobility issues but it was still a trek. You get the feeling that the Hotel is a bit ... Read more
from Ashbourne, United Kingdom
Submitted on 06-09-2016
We booked the three day event over six months ago and they still got it wrong. We had five premium rooms booked . Late on the Friday eve a letter was pushed under our door suggesting our package didn't include bathrobes. I asked for clarification on the Saturday morning and at the request of the staff left our booking confirmation...our bathrobes arrived late Saturday afternoon.other members of our party didn't get bathrobes none of our rooms had water or chocolate as should be with premium room... Read more
from Bristol, United Kingdom
Submitted on 07-09-2016
6 friends stayed overnight. Our twin room had been upgraded but ours was the only one. It was scrupulously clean , Other 2 twins needed work. Lots of stairs .Lots of confusing corridors Staff very pleasant and helpful. Strange pictures/ photos of doors. The restaurant was spacious and the food plentiful.
from Sheffield, United Kingdom
Submitted on 08-09-2016
The hotel is in quite a nice setting on the edge of town and the building does look impressive. I had a single room on the second floor and it was cramped. Small sink (a pet hate of mine) small bath and cheap toilet seat were the first indications. There were ceiling stains in various places from water damage (roof above). Marks on the bedsheets. Otherwise, friendly staff and good food.
from Bath, England, United Kingdom
Submitted on 10-09-2016
Our 3 Daughters booked an overnight stay for my wife and I for our Golden Wedding Anniversary in a Premium Room, I have to say the room looked Brand New and was Absolutely Spotless in every way with a Great View overlooking the Rear Garden and lovely trees etc, Everything was in the room, Large Flat Screen TV plus Complimentary Water ,2 Bath Robes and slippers plus lovely Chocolates in fact the full Monty , the bed was excellent and very comfortable as was the décor and fittings , including ... Read more
from Essex, United Kingdom
Submitted on 10-09-2016
We booked this as a 2 night spa break. Here is a summary of what we thought... The negative: Arrival, receptionist totally unhelpful. Didn't show us where anything was, didn't even mention where the spa was until I actually asked and it was a spa break we'd booked. The restaurant on Friday night.. Uncleared tables everywhere. I've actually never been somewhere and seen so many messy left tables. Really needs sorting out. The 'spa' is a swimming pool with 4 loungers and not even particularly ni... Read more
from scunthorpe
Submitted on 13-09-2016
Well I read up about this hotel after we had booked the holiday ( which I know is the wrong way round ) but was pleasantly surprised when we arrived there. We found the room had been just been refurbished as was lovely. All fresh and clean. The staff were very friendly as was everyone we met. Even when we were out and about in the area people there were so friendly and many greeted us with a " hello" . The food was good and the choice at breakfast was plentiful. It was very busy when we were ... Read more
from Plymouth, United Kingdom
Submitted on 14-09-2016
We are mid house move and needed a treat. This place really provided just want we needed, Lovely room, superb Dinner,friendly helpful staff and all at a very reasonable charge. We took the Dinner Bed and Breakfast offer and must say Cheltenham Park went above and beyond our expectations providing us with the perfect tonic ! The restaurant provides some exceptionally good food and has a really great wine selection. We were delighted with all 3 courses. All worthy of 5 stars ! All the staff ver... Read more
from Shrewsbury, United Kingdom
Submitted on 14-09-2016
Ideally located for a number of amenities in and around Cheltenham.Rooms currently being refurbished stage by stage.Quite happy with size and comfort of room I stayed in but will be even better when refurbished.Food very good and service from staff was excellent.Generally good value for money.
from Tewkesbury, United Kingdom
Submitted on 14-09-2016
I am attending a training course in the hotel, but as I live locally I am not staying at the Hotel. I wanted to say how fantastic the staff have been- sorting out any issues as soon as they occur and going out of their way to be helpful. This evening 2 managers even took a few minutes out of their busy schedule to let us interview them for a group assignment- what stars (Laura and Charlotte). Everyone I have met has been really helpful and no request has been too much (from questions regarding a... Read more
from Oxfordshire, United Kingdom
Submitted on 16-09-2016
I stayed at the hotel as a conference was being held there and so it was the most convenient place to stay. Overall the hotel was pretty run down (but clean) and I don't think I would have been happy to pay the last minute non-discounted price for my room. The rooms were hot and without air-con but they did provide fans, the electric sockets in my room didn't seem to charge my mobile much at all so I was thankful it was only a one night stay. My room overlooked the veranda attached to the hotel ... Read more
from
Submitted on 18-09-2016
Delightful spa day for our anniversary , my husband loved his first ever massage , I must say have had several massages and facials in the past but the standard here is very high ,thanks to Tara and Grace for making it special , the spa facilities are good and clean ,there is a gym although we didn't use it , Sam at reception made us welcome , afternoon tea was great ,great selection of sandwiches and cakes and welcoming bar staff , great view from the terrace outside the bar ,would like to sta... Read more
from Gloucestershire, United Kingdom
Submitted on 18-09-2016
Amazing treatment with grace what a lovely facial from such a calming professional young lady! I felt like she new what she was doing and made me feel so relaxed! My face feels and looks refreshed I will definitely be coming back and having grace again xx
from
Submitted on 18-09-2016
On the 27th of August we got married in the Cheltenham Park Hotel. The wedding was beautiful, we couldn't have wished for a better place. The staff were fantastic, all so helpful and friendly. The Park suite was where we had our wedding breakfast. The tables looked beautiful. Laura was our wedding coordinator, she did the organising of our wedding, she was very efficient and arranged everything for us. On the day, Mandi who ran our event was really helpful even bringing a fan up to the room when... Read more
from glasgow
Submitted on 19-09-2016
I visited this hotel for one night on business. Normally staying in 3 star hotels I decided I would choose this hotel as it stated it was 4 star and at a price of over £115 this reflected its 4 star status. Unfortunately after checking in I quickly realised it is no where near 4 star and the room was awful! Room 117 here goes....It was extremely warm, the decor was that of 1960's, there was cracks in tiles and the sink again was cracked and hadn't been replaced in over 40 years I recon. The sin... Read more
from Lewes
Submitted on 22-09-2016
We found the staff friendly and helpful on the whole, but the hotel was inconvenient with no lifts and steep and winding stairs to the second floor - very difficult for elderly people tho our luggage was carried forus. It was also shabby in places. Food and service in the dining room was good, but less so in the bar.
from Tenerife
Submitted on 22-09-2016
I booked this hotel some months in advance and asked for a room with a shower cubicle. When I arrived I found that they had given their only room to someone else that day! I was forced to take a room with a bath tub and had to have help with a shower. There was no lift and stairs everywhere. Their idea of a Business Room was a lone computer in a room downstairs. At breakfast we were surrounded by a sea of uncleared tables - staff wondered about doing not a lot. Seemed that coach parties were mor... Read more
from Shrewsbury, United Kingdom
Submitted on 22-09-2016
good location and acomodation hotel tries but yet to achieve 4 star over priced leisure centre surface water issue also cleanliness steam room dodgy bar staff cant do cocktails attitude problem otherwise staff very good room good but refurbishment of rest hotel understandable issue
from Stowe, Vermont
Submitted on 23-09-2016
Lovely location, nice hotel, we stayed in an updated room mattress was so comfy , restaurant food was very good ,spa treatments were great ,beauty therapists really helped us recharge our batteries ,thank you Emily and Tara for your relaxing massages and facials ,swimming pool and Jacuzzi were warm which was nice ,some visitors missed out on treatments so best to book in advance
from Glasgow, United Kingdom
Submitted on 25-09-2016
This hotel is not a four star, my room was very small and dated, very uncomfortable bed and the room was very hot considering the mild temperature during my stay. My room was not cleaned during my two night break, the staff were helpful and the leisure facilities are excellent, the breakfast was ok, I was going to have a meal at the bar but the atmosphere was very flat so went out to eat, would not return to this hotel, very expensive for what you are getting.
from cardigan
Submitted on 25-09-2016
I intended to change at the motorway services (long drive to a memorial service) but they were really busy so I took a chance and drove to the hotel to see if it was possible to check in early en route to the service. The room I was booked in to have was not available (late checkout booked) but the receptionist was extremely helpful and gave me the key to another room so I could change. So far so good. After the service I returned to check in - and was given the key to the room I had used b... Read more
from Newark-on-Trent, United Kingdom
Submitted on 27-09-2016
The hotel is a classic old English country house style. Our recently refurbished room (we could still smell the fresh paint) was an absolute delight. There was no view as we were on the lowest floor looking at a wall but since we arrived in the dark and stayed one night this wasn't an issue at all. If you're staying longer I'd ask for a room with a view. Everything worked, was spotless, there was oodles of space and the bed was very comfortable. The biggest surprise was the quality of food in th... Read more
from Bristol, United Kingdom
Submitted on 27-09-2016
Not sure why this place is getting such bad reviews as we stayed here recently and I really didn‚??t think it was that bad. I booked this hotel as at the time it had an offer, after I booked it I looked at the reviews (which I know is the wrong way to do it but the offer was going to expire) so was really worried as the reviews aren‚??t great. We stayed over on Sunday night until Monday. On our arrival the receptionist was very helpful and gave us lots of information about the hotel, restauran... Read more
from Melksham, United Kingdom
Submitted on 28-09-2016
Came here today for a spa day with a friend , was made to feel really welcome, the facilities were great. We had two treatments with Grace and Tara which were very relaxing and they were both very friendly. To top off afternoon tea overlooking the grounds ū???
from Northampton, United Kingdom
Submitted on 28-09-2016
I visited this hotel with family and friends. Bar service good, afternoon tea satisfactory (too much dried fruit in cake and scones)but the room was a big let down. It was small, shabby and the bathroom was unpleasant. The fiberglass basin was crazed with so many cracks and the waste water barely drained away. I would have asked to move but did not wish to upset my daughter who had made the booking. The spa had a very overcrowded changing room and the floor was sopping. No cleaning going on ... Read more
from Ulsteinvik, More og Romsdal, Norway
Submitted on 28-09-2016
Hotel, staff and food all generally good. Conference facilities good and varied sizes of rooms available. I must have got a recently refurbished room, going by some of the other reviews on here. It was very nice, clean and comfortable. General issue is the rooms are in different areas, up and down levels and in different 'wings' with no real easily understood or logical layout. Finding your way round from room to restaurant and conference rooms and back to room could be a challenge, after 3 ni... Read more
from Coventry, United Kingdom
Submitted on 04-10-2016
My wife and I stayed at this hotel on dinner, bed and breakfast for two nights. It was a last minute change of plan and more or less what appeared to be the best option left to us with rooms available on the Saturday night. It was our 42nd Wedding Anniversary and we selected their top of the range Superior room. There was plenty of car park space and the check-in process was slick and efficient, we also got some good advise from the receptionist on 'walks' in the area. The room itself was large,... Read more
from Farnborough, United Kingdom
Submitted on 04-10-2016
My wife and I went there on Sunday for a surprise birthday for my wife. Hotel had put a card for her in the room. Very spacious, clean and comfy, great views, lovely hotel, great place to stay, staff very friendly would recommend this hotel to everyone. Bus service into town or hotel will book a taxi - £7-20 to town, get hotel to do it, we got a cab back off of the taxi rank and cost over 11 quid !!! wont do that again.
from
Submitted on 06-10-2016
We stayed here for a long weekend break for our wedding anniversary. Didn't realise the races were on which made the bar and restraint very busy so we ate at the restaurant next door who done a fabulous 2 4 £10 meal. Gorgeous hotel and grounds we're lovely! Long windows to watch the squirrels running up and down the trees in the morning... also great buffet breakfast with lots of choice :-)
from
Submitted on 11-10-2016
What a lovely hotel! My boyfriend & I thoroughly enjoyed our stay at the Cheltenham Park Hotel & Spa. After a long tiring drive we arrived to a very warm welcome from two lovely receptionists-Karina & Charlotte who helped us settle in. We stayed in a premium room which was spotless, beautiful & filled with lots of goodies (chocolates, shower gels etc)! Breakfast was gorgeous, with a big selection of continental & cooked breakfast on offer. I have specific dietary needs & the waiter couldn't hav... Read more
from N Ireland
Submitted on 11-10-2016
I booked this hotel through work for an overnight stay. I often wondered why it would show up on the corporate travel booking system as one of the few hotels left with short notice availability. The answer may lie in the quality of the experience. I was given a room in the yet to be refurbished part of the hotel. The room was tired, along a corridor with horribly squeaky floorboards, overlooking the main road, with a single glazed window, and more squeaky floorboards in the room. I could hear e... Read more
from
Submitted on 16-10-2016
We had a Charity Auction and Ball, 205 people attending with a 3 course meal, auction, and a band. It was a great night, the staff were very helpful, food was very good, a very good location with lots of parking, the evening was a huge success.
from Whitby, United Kingdom
Submitted on 16-10-2016
We stayed at this hotel recently for a family reunion. We booked a three night dinner, bed and breakfast deal from Sunday evening to Wednesday morning. Our room was spacious and clean and recently refurbished I think. The breakfast buffet was good with plenty of choice and the three course evening meals were tasty and good value. The staff were helpful and friendly. We had trouble with our radiator and were immediately given a portable heater to use until it was mended. The indoor pool was warm ... Read more
from
Submitted on 17-10-2016
A review of this site and the hotels own made for an anticipated stay. Arrival: Plenty of parking and not to far to walk to the room. Check in: Very easy with a personal touch during a quiet Sunday from Ben. No complimentary newspapers here! Room: Good layout and really good value for money. I could have done with a chair to sit at the table and do some work but stool was confirtable enough. A room for a holiday mainly and not a business traveller. Wifi: Aplenty and at a good speed. ... Read more
from Surrey, United Kingdom
Submitted on 18-10-2016
Phoned up to reserve a table for my mum's birthday, asked a few questions but the staff on the phone was not profession and helpful at all: - Asked if the hotel do anything special for birthdays, answer was 'I don't know' - Asked if we can reserve a table with better view, answer was 'I don't know and it depends how busy the bar will be' Fully understand that customer do not always get what they request but those customer service was really below standard for such a hotel, disappointed.
from Cheltenham, United Kingdom
Submitted on 18-10-2016
+ve Birthday lunch for 70 people was excellent. Reception and housekeeping staff were pleasant and helpful. -ve Desperately needs second entrance to access bedrooms from carpark. Ridiculously long walk from reception to furthest rooms, only to see you are 15 m from your car but you can't get to it!!! Staff at breakfast overwhelmed. Tables in Lakeside restaurant a disgrace, no tablecloths, varnish so badly chipped on tables that it looked as if they were covered in crumbs.
from Cheltenham, United Kingdom
Submitted on 19-10-2016
I bought a Groupon spa and afternoon tea day for me and my cousin and rang the hotel to book in for my Birthday. When we arrived on the day we stated our names at the spa reception but they said they had no booking for us, they asked if we could take a seat in the waiting area, not long after someone came over to say they had me in for the next month! I couldn't believe they had booked me in for the same date but the wrong month! They hadn't sent me any email confirmation, luckily they were able... Read more
from
Submitted on 21-10-2016
Booked this hotel for a spa day and afternoon tea for my moms birthday, disappointed in the whole day, the spa needs updating and cleaning, paint and building is tired and changing rooms and pool area were dirty. The steam room was not working and the staff did nothing about it, the staff were not very professional or helpful at all and got all of the details of my booking wrong even though they sent me a confirmation, as the reception area and waiting area are in the same place we could hear th... Read more
from Manchester, United Kingdom
Submitted on 23-10-2016
The experience was let down by a lack of organisation at breakfast time. Rooms are comfortable airy and modern chic. On our first visit to the buffet breakfast there was no food out with 90 mins of service still to go. Then when the empty trays of food where replaced they were cold and undercooked. It seemed large groups where looked after more than others. Maybe they need someone solely concentrating on keeping things stocked up. The pool was great and the surroundings are very picturesque
from
Submitted on 23-10-2016
Myself and my partner recently stayed at the Cheltenham park hotel for a day at the races. We arrived at midday and went to reception just to enquire if we could leave our bags somewhere until we returned from the races, we spoke to a lovely lady who kindly found us a room that was ready so we could check in 3 hours early. Which was greatly appreciated. She also booked us a taxi and advised us on prices and a evening meal option for when we got back. Although some parts of the hotel could do w... Read more
from
Submitted on 24-10-2016
My friends & I have been to this hotel several times for a pamper weekend over the past few years & always have exceptional service. We were in beautiful newly refurbished rooms at the back of the hotel overlooking the garden this time. The beds were so comfortable! Once again the food was excellent & the Spa awesome. "Thank you so much" Tara who gave me the most wonderful facial. Also, many thanks to all the staff for making it a wonderful weekend. Hope to see you again next year.
from Horsham, United Kingdom
Submitted on 25-10-2016
stayed overnight for a theatre show in Cheltenham. room clean and comfortable, breakfast plentiful, hot and tasty. staff polite and friendly, pool small but clean with good changing room facilities. would recommend this hotel
from North Tyneside
Submitted on 26-10-2016
A very relaxing break taking in the races for 2 days. Spare time included walking through the excellent well kept parks and admiring the the many grand buildings in Cheltenham. Evenings were spent in Cheltenham itself which was very lively with great food and overall atmosphere.
from
Submitted on 27-10-2016
Came here for a spa treatment and overnight stay and I must say the whole experience was great. All the staff where pleasant and welcoming. The gentleman behind the bar who served our afternoon tea was fantastic and couldn't do enough for you. Only down side was sitting eating you food in a robe and slippers while people where having a business meetings.
from
Submitted on 28-10-2016
Booked a two night package with secret escapes. The hotel is undergoing an upgrade and we were in a refurbished room which was lovely. The food was excellent and all the staff were extremely friendly and helpful. Some parts of the hotel were a little tired looking but will be nice when refurbished. Although the leisure facilities were pleasant and clean I wouldn't call this a spa hotel as the pool was small and there wasn't room to relax. On the whole, an enjoyable stay. Thank you.
from
Submitted on 29-10-2016
We stayed here in a premier room on a last minute break. The building looks great from the outside and the room we stayed in had recently undergone refurbishment and was tastefully decorated, although the towels were discoloured. There were tea and coffee facilities, bathrobes, slippers and an ironing board. The staff were friendly and apologetic when concerns were raised. Every time we left our room the keys demagnetised - this would happen if they were in your pocket, put on a table etc, this ... Read more
from London, United Kingdom
Submitted on 29-10-2016
Such sad state of affairs. The sandwich from Pret tastes better than this food. Places like this should be shut down for causing emotional trauma and damage to taste buds. Crumble with lamb underneath? And pork belly that could be used to replace a rubber shoe sole. Delightful, and they made us wait for an hour hand a half for a table. Thankfully they bought ready made pudding and ice cream so we didn't leave hungry.
from
Submitted on 30-10-2016
We went to this hotel in April, we chose this hotel as it is suppose to be pet friendly and our cocker spaniel could come with us. Disappointed that once the check in staff realised we had our dog with us their attitude changed towards me. They rowdy hen party we spoken to better then I was, they spoke very patronising towards me and They actually asked if I owned a credit card for them to swipe on the room!!! They situated us as far from everything that they could it was a 5 minute walk from ou... Read more
from Carmarthen, United Kingdom
Submitted on 04-11-2016
Had a disappointing three night stay. I booked two premium rooms; had to ask twice on the second morning for "the extras" that I was promised on the website when I originally booked premium. Staff were very friendly and professional, breakfasts amazing BUT main course dinner was very mediocre . Our rooms had been refurbished so were ok...ish .We had adjoining rooms, a twin disabled room and a double; the twin room didn't have wardrobe hanging space for clothes. Views from 401 and 402 were lovely... Read more
from Wickford, United Kingdom
Submitted on 06-11-2016
I have stayed here before and the hotel is good , clean and well placed. The staff are mainly young but are good and friendly, the room was a twin, clean and warm, bathroom was clean but the extractor fan made a racket. The breakfast is a very good buffet, well presented and good food. will stay again
from Worcestershire
Submitted on 09-11-2016
Just stayed there for a large event. Refurb has ben taking place so there was a strong smell of paint. We were on the floor where rooms started with a 4. Lovely large rooms and nice bathroom, although bath was very narrow. Tea, and coffee facilties in room, also iron and ironing board and hairdryer. Beds were extremely large and very comfortable. WIFI available in room. Lovely location, not far from the town, food was ok as can be expected for a large sit down event but at least was warm.... Read more
from Newcastle
Submitted on 10-11-2016
First time staying here and I thought it was lovely. Disappointed to see ripped upholstery on my chair in the room but that's the only niggle I'd have. Room was big and very clean. Restaurant staff were very helpful (my Colleague has specific dietary requirements) and the food was fabulous! I'd love to have had time to try the pool but am saving that for my next trip ‚?ļÔł?
from
Submitted on 12-11-2016
Took a trip away with my wife to go see Cheltenham and the area and was recommended this hotel by a friend. We arrived on the Friday afternoon and were instantly taken by the decor and grandeur of the lobby. After we checked in we were amazed by our room that was one that had been refurbished. The room was amazing and so comfortable. I tend to struggle to sleep when away but had no such issue here. We were both out first thing in the morning so missed breakfast and instead returned in the after... Read more
from Manchester, United Kingdom
Submitted on 13-11-2016
on arrival at the hotel we found they had put us in a double when we had booked a twin,we informed reception, they offered us a free drink in the bar whilst they sorted us a twin room !! the room was very nice with plenty of brews and biscuits! the evening meal was without doubt one of the nicest meals ive had in an hotel!! i had the lamb crumble it was that nice i asked for the head chef to come out so i could tell him personally i wasnt suprised to find he was called darren and supports man u... Read more
from Swansea, United Kingdom
Submitted on 13-11-2016
I booked a double room for myself. The room was up 3 flights of stairs no lifts. The room was so small it should have been for a single bed there is no way 2 people could share it without climbing over each other. The bathroom was in dia need of upgrading and the food and service at the private dinner was disgraceful. I could have lined my shoes with the beef.
from Bristol, United Kingdom
Submitted on 14-11-2016
Recently visited for an evening meal. Well worth the travel to get there as the food was exceptional. Beautifully presented and tasted sublime. Will definitely be visiting again! Thank you for a lovely evening!
from Seaford, United Kingdom
Submitted on 14-11-2016
I had a wonderful day with my daughter, and enjoyed the facilities; lovely pool, jacuzzi, steam room and sauna and experienced two excellent treatments. Jordan was our Beauty therapist , wonderful massage and facial, she had a very pleasant manner and is clearly highly competent. All staff are friendly, helpful and will do their utmost to accommodate last minute changes, additional requests. I will definitely book again - highly recommended.
from
Submitted on 15-11-2016
Stayed for 2 nights as a last minute getaway with my partner. Grand hotel with beautiful grounds and setting. Originally was to stay for 1 night - upon arrival there was a problem with the booking (not the hotel's fault) but this was quickly rectified and we were given our room, which was beautiful with amazing views and newly refurbished, Room 404. We were impressed with the room, and because of how helpful and polite the staff were (Josh on reception in particular) we quickly decided we would ... Read more
from Cricklade, United Kingdom
Submitted on 16-11-2016
This hotel is ideal for anyone attending Cheltenham Races. Both receptionists were very friendly and helpful. A nice touch was the male member of staff who organised many taxis to the course for guests - he was very efficient and pleasant to speak to. Also, we checked in too early for our room to be ready but we were able to leave our bags with reception, and when we returned after the Races our bags were already in our room - nice touch. The room was clean, pleasant and tastefully decorated... Read more
from Cheltenham, United Kingdom
Submitted on 16-11-2016
I recently used the hotel to host a training event. Despite it being a very busy day the staff were attentive, efficient, organised and friendly. The lunch was very good and replenished quickly when required. There was a named contact in the hotel who ensured she was available all day for any queries. The service contributed to the day being a success.
from Bognor Regis
Submitted on 16-11-2016
I stayed at this hotel on business this week and found the hotel welcoming and very comfortable - I would heartily recommend it. The lobby has a lovely art-deco feel and I was greeted warmly. I stayed in room 317 and found this very comfortable - it had a great outlook over woodland and was very spacious and well-equipped. k suspect this is one of the newly refurbished rooms and it was great. Slight niggles were the absence of bottled water in the room and the need for a more powerful shower -... Read more
from Newark-on-Trent, United Kingdom
Submitted on 19-11-2016
Read reviews not completely enamoured but it was late and needed to stay in Cheltenham Booked a superior room and, despite Boeing a little put off by reception, was more than pleased with room, clean modern spacious
from Orlando, Florida
Submitted on 20-11-2016
We booked in here for an overnight stay. The hotel overall was pleasant enough, our newly refurbished room very comfortable, however, we were rudely awakened with the sound of the linen cart dragging along the ground outside our window (352). Paulina on reception and Adrian in the restaurant were both pleasant, efficient and helpful. The Spa staff were downright rude both times we visited. Breakfast is served til 10.30am, at 10am every hot plate was empty and we had to ask them to replenish!!! I... Read more
from
Submitted on 20-11-2016
We recently stayed here on the night of our wedding, and it was great! We were upgraded to the deluxe room and had a few freebies, and had a great view to wake up to. To make the night more special. My now husband loved the breakfast!
from Nairobi, Kenya
Submitted on 22-11-2016
Reception is small and one staff only for check in and check out. Hence can be slow. New wing rooms are modern and comfortable. Only gripe is the water pressure to the shower. Very low. Great English breakfast. But clearly not to the liking of the large Chinese groups this hotel accommodates. Not sure why the hotel can not fully understand what it's clients need? Chinese food is so easy to make. What annoyed me however is the young very short haired room attendant who twice totally ignored me in... Read more
from Wimborne Minster, United Kingdom
Submitted on 23-11-2016
I booked a two night break as I was visiting relatives. The hotel was very nice for this purpose but my room was let down by a stained bedspread and also at night it was noisy due to it being an old building, creaking floorboards, noises from pipes, rattling windows, other guests rooms and too much light coming in from the car parks lighting due to ill fitting curtains. I expect rooms at theback would be a lot quieter. It was good value for the money but I would not like to spend a week here.
from Bewdley, United Kingdom
Submitted on 24-11-2016
Good hotel food was very good ,the rooms were a nice size and comfortable, I especially liked the fact that there was a fan in the room nice to have a little cool air if the heating gets too warm .We had a nice view over the golf course. We also used the leisure centre for a swim ,sauna ,steam room and jacuzzi.
from
Submitted on 26-11-2016
Stayed here on business a number of times and this is always my first choice if I can get in. Bar area lovely and the food in there is good too. Breakfast offers a vast selection. Whenever I've stayed it's always been very busy. Staff helpful and eager to please. Rooms always been a good size when I've stayed here too.
from Phoenix, Arizona
Submitted on 27-11-2016
I was on a whirlwind tour, without time to explore all the facilities that this lovely place has to offer. The rooms and restaurant were quite nice and I did enjoy the lovely setting. The staff was wonderful!
from Okehampton, United Kingdom
Submitted on 27-11-2016
Spent 2 nights there recently on a business trip & was very impressed. Staff were welcoming & more than helpful at all times. Lovely bar & restaurant with a plentiful selection of food & drink to suit most tastes. Breakfast is a buffet with a good selection of items. A little on the pricey side for food & drink I have to say, might have thought twice about eating & drinking there if i'd been paying out of my own pocket. The price for the rooms themselves however are about average for the area. A... Read more
from Reading, United Kingdom
Submitted on 27-11-2016
We stayed on Saturday night & had 2 rooms next to each other (354 & 356) which were at the end of a long corridor in the newly refurbished annex. Our rooms were lovely & practical. We used the pool which the children loved, it was good they have children's times so it didn't matter my boys like jumping in & splashing. Lots of woggles & floats available too!! We ate dinner out but used the hotel for breakfast which was fine with a reduced rate for the kids. There was a couple having a huge moan... Read more
from Peterborough, United Kingdom
Submitted on 30-11-2016
Booked Three Rooms, Two Twin and One Double all very good. Rooms were clean and comfortable. The Double was fantastic, the bed was huge and very comfy. The room was modern and had everything you would need. Top of this list was the quiet. No sudden noises or pipes clanking just a great nights sleep. Breakfast is extra but book the night before and it is £5 cheaper than if you just turn up for breakfast in the morning. The staff were very friendly and helpful. A beautiful hotel with marble floor... Read more
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