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Holiday Inn City Centre

Cardiff, Wales, United Kingdom (CWL)

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Based on 1071 reviews
Room & Rates
Guest Room

1 Double Bed Executive Nonsmoking

  • One King Bed
Wired and wireless Internet access (surcharge) keeps you connected, and satellite channels are offered for your entertainment. A minibar and a coffee/tea maker are provided. Bathroom amenities include a hair dryer. Climate control, a safe, and a direct-dial phone are included. This room is Non-Smoking.

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Guest Room

1 Double Bed Executive Smoking

  • One Double Bed
Wired and wireless Internet access (surcharge) keeps you connected, and satellite channels are offered for your entertainment. A minibar and a coffee/tea maker are provided. Bathroom amenities include a hair dryer. Climate control, a safe, and a direct-dial phone are included. This room is Smoking.

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Guest Room

2 Single Beds Smoking

  • Two Single Beds
Wired and wireless Internet access (surcharge) keeps you connected, and satellite channels are offered for your entertainment. A minibar and a coffee/tea maker are provided. Bathroom amenities include a hair dryer. Climate control, a safe, and a direct-dial phone are included. This room is Smoking.

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Guest Room

Standard Room

  • One Bed
  • Two Beds
Wired and wireless Internet access (surcharge) keeps you connected, and satellite channels are offered for your entertainment. A minibar and a coffee/tea maker are provided. Bathroom amenities include a hair dryer. Climate control, a safe, and a direct-dial phone are included. This room is Non-Smoking.

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Guest Room

Two Single Beds Non Smoking

  • Two Single Beds
Wired and wireless Internet access (surcharge) keeps you connected, and satellite channels are offered for your entertainment. A minibar and a coffee/tea maker are provided. Bathroom amenities include a hair dryer. Climate control, a safe, and a direct-dial phone are included. This room is Non-Smoking.

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Guest Room

One Double Bed Non Smoking

  • One Double Bed
Wired and wireless Internet access (surcharge) keeps you connected, and satellite channels are offered for your entertainment. A minibar and a coffee/tea maker are provided. Bathroom amenities include a hair dryer. Climate control, a safe, and a direct-dial phone are included. This room is Non-Smoking.

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Guest Room

Superior Room

  • One Bed
  • Two Beds
Wired and wireless Internet access (surcharge) keeps you connected, and satellite channels are offered for your entertainment. A minibar and a coffee/tea maker are provided. Bathroom amenities include a hair dryer. Climate control, a safe, and a direct-dial phone are included. This room is Non-Smoking.

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Guest Room

One Double bed Accessible Nonsmoking

  • One Double Bed
Wired and wireless Internet access (surcharge) keeps you connected, and satellite channels are offered for your entertainment. A minibar and a coffee/tea maker are provided. Bathroom amenities include a hair dryer. Climate control, a safe, and a direct-dial phone are included. This room is Non-Smoking.

Hide room details
Guest Room

1 Double Bed Nonsmoking

  • One Double Bed
Wired and wireless Internet access (surcharge) keeps you connected, and satellite channels are offered for your entertainment. A minibar and a coffee/tea maker are provided. Bathroom amenities include a hair dryer. Climate control, a safe, and a direct-dial phone are included. This room is Non-Smoking.

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Guest Room

1 Dbl Bed With Twin Sofa Bed Nonsmoking

  • One Double Bed
  • Two Sleeper Sofa Beds
Wired and wireless Internet access (surcharge) keeps you connected, and satellite channels are offered for your entertainment. A minibar and a coffee/tea maker are provided. Bathroom amenities include a hair dryer. Climate control, a safe, and a direct-dial phone are included. This room is Non-Smoking.

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SUPERIOR ROOM

STANDARD ROOM

1BD EXECUTIVE NONSMOKE

1BD EXECUTIVE SMOKING

ONE BED OTHER NONSMOKE

1BD WITH SOFA BED NONSMOKE

1 DBL BED NONSMOKE

1BD MOBILITY ACCESSIBLE TUB NOSMOKING

2 SGL BD 2 PERS NONSMOKE

2 SGL BD 2 PERS SMOKING

Holiday Inn City Centre
Castle Street, Cardiff, United Kingdom CF1 2XD

Hotel Features.
Holiday Inn City Centre features a restaurant and a bar/lounge. Room service is available 24 hours a day. This 4-star property has a business center and offers small meeting rooms, a meeting/conference room, and audio-visual equipment. Guest parking is limited, and available on a limited first-come, first-served basis (surcharge). Additional property amenities include barbecue grills, multilingual staff, and laundry facilities. The property has designated areas for smoking.

Guestrooms.
157 air-conditioned guestrooms at Holiday Inn City Centre feature minibars and coffee/tea makers. Bathrooms feature hair dryers. Wired high-speed and wireless Internet access is available for a surcharge. In addition to desks and complimentary newspapers, guestrooms offer direct-dial phones. Televisions have satellite channels. Also included are safes and irons/ironing boards. Housekeeping is available daily.



Notifications and Fees:

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Self parking fee: GBP 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.


Based on 1071 reviews
from Trowbridge, United Kingdom
Submitted on 23-05-2016
Unfortunately didn't have the best stay at this hotel but it was rectified with the manager & staff. We arrived on the Sat afternoon and luckily our room was ready early for us to put our luggage in. We then didn't come back to the room until late that evening - when we arrived we had noticed that someone (other than housekeeping) had been in our room & moved one of our bags into the bath & also the toilet seat was left up & rubbish (that wasn't ours) in the bin. We spoke to the manager who conf... Read more
from Yeovil, United Kingdom
Submitted on 23-05-2016
Twin room, ample space, good shower. Close enough to walk to restaurants and shops. Across road from Cardiff Castle and lovely park for a walk or cycle. Very helpful staff and great choice of hot and cold breakfast.
from Yeovil
Submitted on 24-05-2016
We have stayed at this hotel before and I would stay again. The staff are so friendly and helpful, the rooms are clean and have good beds. The food is excellent, the drinks are also good, its a good price overall and its in a great location just across from the castle, there is a large pretty park within the castle grounds where you can take a water taxi for £4 to Cardiff Bay, its easy access to the city centre, just a few minutes walk, loads of bars and restaurants and not that far from the b... Read more
from Dundee, United Kingdom
Submitted on 28-05-2016
Great location and ideal for town centre. Rooms are clean, reasonable size and well enough equipped. The bar is good and the staff are helpful and friendly. The buffet breakfast was really good with a great choice of cereals, fruit, breads, pastries and cooked items.
from Somerset, United Kingdom
Submitted on 29-05-2016
I have stayed at this hotel a few times, we visited yesterday and stayed one night. I felt I had to mention a few points Positive Staff are amazing especailly in the dining room, Cleaner even leaves you personal note in room wishing you a nice stay. Hotel is beautifully clean. service amazing Right in the centre of shopping area. Sticky toffee pud for dessert best ever tasted homemade, Negatives Bed in room 301 matress really hard kept me awake, bathroom sink blocked, takes ages to empty. Had ... Read more
from Dudley
Submitted on 01-06-2016
Staying here for work reasons and I was really looking forward to sampling the Welsh menu that I had tried last year. Unfortunately, they have discontinued it. Despite this disappointment, I am impressed as always with the level of service throughout. The breakfast was fresh and tasted delicious. The room was clean and spacious. Receptionists were very helpful and attentive. Already looking forward to my next stay here in this great location. Can highly recommend the water taxi across the str... Read more
from Ponte Vedra Beach, Florida
Submitted on 04-06-2016
I thought this hotel was very nice. I stayed here with a group of 6 people so we had to get different rooms, but it wasn't a problem. The staff was kind and helpful, and the breakfast was very good. The only complaint I have is that when we tried to use the shower, it sprayed so that it soaked the whole floor. Besides that, our experience was very enjoyable.
from Calgary
Submitted on 05-06-2016
Amazing location right opposite the castle and on the edge of the city centre. a 1 minute walk from the Principality / Millennium stadium and 20 mins walk from the Cardiff football stadium. There are 80+ parking spaces but when we arrived on a busy Saturday (lots of events nearby) all the spaces were filled so beware. It's a slightly dated hotel with tiny elevators / lifts. The room was OK, a bit dated, the bathroom had absolutely no fresh air flowing through it so it was stale and claustrophob... Read more
from
Submitted on 06-06-2016
We came to Cardiff to see the Stereophonics and for the first night stayed in another hotel, however we really wished we had spent the whole weekend at the Holiday Inn as the service was fabulous and staff friendly and helpful, the room was lovely and clean with a well stocked bar and complimentary chocolate. We would highly recommended this hotel and next time we visit Cardiff we will book here.
from North Wales
Submitted on 28-06-2016
We've just returned from a weekend break in Cardiff..I can fully Recommend the Holiday Inn our room on the 3rd floor (312) was first class, the biggest, most comfortable bed you could wish for..all the staff are polite and helpful and the breakfast was right up there with the best. For what my wife and I payed..this was an absolute bargain..we can't wait to return in December. 10/10 A++++++
from Chichester, United Kingdom
Submitted on 29-06-2016
Stayed here last night and given room 619, meant to be an executive suite. Sorry all I heard all night long was the lift going up and down, I had a colleague in another room who had drain smells coming from the bathroom all night. This place need a refit, very cold and bland restaurant with a menu to match Must be better places to stay although all of the staff were very pleasant they have not got a great deal to work with
from Newtown, United Kingdom
Submitted on 29-06-2016
Just returned from a 2 night stay. Location and hotel were excellent Staff were most helpful Thank you . Will use the hotel again when in Cardiff. Rooms were very good and breakfast was excellent. Had one meal in restaurant and it was very good
from Wolverhampton, United Kingdom
Submitted on 01-07-2016
Me & my 2 friends stayed here last night, as we were visiting Cardiff for Beyonce. The room was clean, very big and the bed was really comfy. My friends stayed on the bed & I stayed on the sofa bed but to me it felt like a normal bed. Theres a bath, a shower, television, wardrobe, draws & a few tables & mirrors to use. I would recommend!
from wigan
Submitted on 01-07-2016
The staff here are fantastic.I found each one I encountered to be most polite and helpful.The room I had was scrupulously clean, but getting a bit tired.It was peaceful and I had a much better nights sleep than the last time I stopped in Cardiff in a more upmarket hotel where a local night club blasted away until 3 am. Breakfast was great, but the evening meal was very average.The grilled flatbread starter was cold and probably the worst I have had.The meal had already been paid for,and I would... Read more
from Glasgow
Submitted on 01-07-2016
Stayed here for two days on Business on the Dinner, Bed and Breakfast rate. Very comfortable Executive room with beautiful view out over the Castle. Comfortable bed and armchair in the room. Food choice was limited compared to some hotels but there was enough choice on the menu to satisfy the most fussy eater. Quality was good and prices fair. The staff throughout the Hotel were welcoming and helpful. I would recommend this hotel and would stay here again when I am in the area.
from
Submitted on 03-07-2016
Not badly priced , clean and well serviced, room was a little on the small side with the shower also a little tight fit for anyone above average size . Breakfast was ok , no veggie option , fruit was nice , well located In the city centre .Bar was ok , didn't go into callaghans but that is next door , parking on site good .
from Staines, United Kingdom
Submitted on 07-07-2016
I've actually stayed here once before, the location is great for work (and leisure if you have the time!) and the rooms are pretty nice. Got a nice welcome upon arrival. However the reason I'm waiting two stars is that after a 3 hour journey to get there, when you're hungry and place an order for room service, you shouldn't have to order your food three times to get it right. First time out they didn't send the sauce, onion rings or sweet potato fries, and my starter was cold. Sent it all back... Read more
from Salisbury, United Kingdom
Submitted on 07-07-2016
Central Cardiff location, clean, welcoming and reasonably priced. Standard rooms good size, bathrooms a little small but manageable! Very good breakfast and parking certainly a bonus!! It is particularly handy for the Millennium Stadium (sorry, Principality!) if one is a rugby fan. Good shopping in the city that is all within walking distance. Food available at the bar until 11 pm.
from Neath Port Talbot, United Kingdom
Submitted on 08-07-2016
This Holiday Inn carries the updated sign outside, reflecting the new modern brand but the interior is looking jaded. I've stayed here several times before and found it ok but this time was allocated a room on the second floor at the front of the hotel which was shockingly cramped and looked old and poorly converted with some cheap shelves squeezed into the "hall" area. The bathroom was equally tiny but the (double) bed however was very comfortable, and had the usual pillow choice. So a good ni... Read more
from Barcelona, España
Submitted on 12-07-2016
The location + the spacious rooms with beautiful views and anything one may need + price + parking lot/car park... It all makes of this hotel one of the best in Cardiff IMO. What I think they could improve would be the breakfast, it's just regular like in the rest of this hotels chain. But anyways, If I'm back to Cardiff I will choose this hotel again.
from Manchester, United Kingdom
Submitted on 13-07-2016
Within sight of the castle walls and a stone throw from Cardiff's brilliant rugby stadiums this is a perfect location for a hotel. Thats where the compliments end. Very much in the need of a refit the rooms are dated and quite dark with the food being quite awful. In need of a good lick of paint and extensive refurbishment.
from Aldridge, United Kingdom
Submitted on 16-07-2016
Stayed here for the first time recently. The location is excellent, right in the heart of Cardiff and opposite the lovely Bute Park. The rooms could do with updating however they were clean and had everything that we needed. We had a great view of the Principality Stadium. Breakfast was very good indeed with plenty of choice. What really makes the hotel are the lovely staff. They were very efficient and friendly so the hotel had a great atmosphere. We were able to leave our luggage after checkou... Read more
from Haworth, United Kingdom
Submitted on 20-07-2016
This hotel is right in the centre, overlooking the castle walls, and from the rear the two rugby stadiums, of Cardiff Blues and the Principality Stadium. There is everything you need within walking distance, fantastic shopping and lots of bars, restaurants and the usual chain eateries. The rooms are good size, very clean and well equiped. The bar is a bit souless and there is no beer garden or terrace, just a couple of chairs on a bit of footpath to sit on if you smoke. Some lovely staff in th... Read more
from Rugby, United Kingdom
Submitted on 25-07-2016
We stayed here for a couple of nights and although the staff were very helpful and friendly our room was next door to a couple who had a "domestic" until 4-00 am one night. The walls are thin, the rooms are very comfortable, the food at breakfast is very good, the food in the evening is not very good (hard vegetables). The hotel is situated in an ideal place with easy access to the castle (across the road) and city centre.
from Coventry, United Kingdom
Submitted on 25-07-2016
This hotel is ideally situated for easy access to all amenities including cardiff bay. Is relaxed, comfortable with pleasant staff ready to please. The bedrooms are clean,and well serviced. But beware of noise if you are in a bedroom at the front of the hotel , as the double glazing does not completely prevent road noise, especially the emergency vehicle sirens on a Saturday night. They serve a good full English/Welsh breakfast all well presented and cooked. Unfortunately the evening meal did no... Read more
from Cheltenham, United Kingdom
Submitted on 26-07-2016
Having stated in many Holiday Inn's we thought this would be ideal and its location was. Shame it really stopped there!! On a positive the staff were very good as was the lounge area. The room was very tired, bed was soft and no support and the dada bed was horrible. Bathroom was also very tired and dirty. I would not stay again. Breakfast was over cooked and dry and the black pudding was like a lump of coal!! The breakfast room was very dirty.
from Mold, United Kingdom
Submitted on 27-07-2016
The room was clean, on the large side and well stocked with tea/coffee making facilities, iron and ironing board and toiletries which were renewed daily. Our room had a shower over the bath allowing my husband to shower by me to bathe. The staff were friendly and helpful, doling out more milk and teabags etc. for the room. We had a room overlooking Bute gardens (nice view) and casle street. The double glazing worked wonders and we weren't disturbed by the traffic noise at night. Only downsi... Read more
from Worthing, United Kingdom
Submitted on 28-07-2016
Weekend stay as a result of visiting Cardiff for British Speedway at Principality stadium. Couldn't be a better base with Stadium next door and Castle across the road! Hotel room was very clean and tidy and bar/restaraunt all very well maintained with nice ambience. Ideal location for a visit to Cardiff city centre. Happily recommend.
from Shrewsbury, United Kingdom
Submitted on 28-07-2016
Stayed there this time as we wanted a city centre hotel. Located just opposite the castle. Warm welcome - staff all seemed friendly and helpful. Room was clean and tidy and we had a good night's sleep. £10 a night to park the car on site. Only had the breakfast in the restaurant which was fine. Got a reasonable room rate on line with breakfast included.
from Wales
Submitted on 29-07-2016
Stayed here to see Simply Red Concert in the Swalec Stadium. Warm and friendly welcome at check in.had requested high floor room with castle view which we got. Room was spotless clean reasonable size, except for the bathroom which was a little on the small size but adequate. had a drink the the bar where the bar staff were fab, the bar area also was clean with comfortable seating. Breakfast was a real treat and although the hotel was really busy we didnt have to wait very long for table. Pa... Read more
from
Submitted on 01-08-2016
Have just returned from a weekend in Cardiff staying at the Holiday Inn Cardiff City Centre. The hotel is in a good location opposite Cardiff Castle and Bute park .where you can catch a boat trip to Cardiff Bay or hope on the city tour bus.Next to the hotel is the home of Welsh rugby the millennium stadium which offers guided tours. The hotel is only 10 minutes walk from the railway station and offers a bar ,restaurant and a number of meeting rooms. Bedrooms come with en suite bathrooms and tea ... Read more
from Vancouver, Canada
Submitted on 03-08-2016
Stayed here for our two nights in Cardiff, based on location, and a very low Seniors rate. We definitely got what we paid for. Despite the great location, the hotel is far overdue for renovating. The reception area appears to have been completed, or at least better maintained. Staff were fantastic, and you can't beat the location. Recommended if you're on a budget.
from Westminster, Colorado
Submitted on 04-08-2016
My husband and I stayed here two nights while in Cardiff. The hotel was very clean, and the location couldn't have been more convenient to sightseeing, restaurants and shopping. The rail station is only about a ten minute walk (althought when we had luggage to haul around we did choose to call a cab). I found breakfast delightful - the food was good, hot, fresh, and the service was fast and friendly. We enjoyed drinks in the bar and ate there one night. The food was good, and the bar staff was f... Read more
from Glasgow
Submitted on 05-08-2016
The hotel is perfectly located across from the castle right in the city centre. The entrance is bright and modern. Staff were friendly and helpful during check in. Our room overlooked the stadiums to the rear which was nice but the room was very small and very tired. Toilet ran constantly which we reported. Kettle was broken, skirting and radiator cover were also broken and the walls were very scuffed. We mentioned this to the staff and were advised that they'd allocate a better room next tim... Read more
from London, United Kingdom
Submitted on 07-08-2016
Would categorise this hotel as good rather than very good but there??s no such option. Efficient and pleasant check-in and out. Excellent location in city centre with easy access to the sights. Clean, comfortable bedroom and bathroom. I occupied a bedroom overlooking Bute Park and a main street, but wasn't troubled by traffic noise.Easy chair in room instead of upright chair would have been preferable.Ample breakfast. Although hotel appeared to be busy, there was always a table available at... Read more
from London, United Kingdom
Submitted on 07-08-2016
Well located in the centre of Cardiff next to the stadium and opposite the castle. Front rooms get good view of castle and gardens - rear rooms overlook stadium fence. Our room was a good size and the beds were comfortable, but lacked storage space for clothes - three shallow drawers, one of which held hairdryer and wardrobe full of bed linen. Only one bedside table between two beds and inadequate lighting, other than over the beds. Décor needed tidying up. Bathroom very small and awkward with ... Read more
from Woking, United Kingdom
Submitted on 07-08-2016
This is a Holiday Inn and you get what you would expect. The location is excellent, in the city centre close to everything, although it is right next to the Millennium Stadium and you might want to avoid staying there if there is a rugby fixture. I stayed there for two nights as part of an art appreciation holiday. The reception staff were friendly and helpful, my room was made available immediately even though I arrived early. I was also given a map and several suggestions as to how to spend th... Read more
from London, United Kingdom
Submitted on 08-08-2016
This hotel is located directly opposite Cardiff Castle. I'll start with the positives; The staff are amazing. The lady on reception who checked us in was just a pure natural. Totally flawless, friendly, full of information. A real asset to the hotel. Similarly, the lady on reception who dealt with my complaint the following morning (more about that further down) was absolutely first class in her customer service. I'm by no means a difficult customer so I approached her in the right way, she lis... Read more
from Southampton
Submitted on 12-08-2016
We have stayed before, and this time was as good as before. Our room could never be described as tired, unlike with some other customers' experience it seems, although the electric socket near the kettle was past tired - it was dead! No matter, as a nearby socket worked and we had our coffee! For the benefit of the next guest, I mentioned it on checkout and the thank you was sincere. It must be a nightmare keeping up with things like that in a hotel of this size. As well as being thanked, I was... Read more
from
Submitted on 13-08-2016
On the weekend of Valentines Day and the Six Nations Match Wales V's Scotland we arrived as a family to go to the Welsh Opera House to see The Barbour of Seville. We arrived 10 minutes before they shut the central roads leading into the city centre and where helped to park. The atmosphere was amazing - buzzing! The hotel rooms were adequate the breakfast was lovely and the hotel staff were very accommodating, especially with organising taxi rides as we were unable to use our car due to the road ... Read more
from Perth, Australia
Submitted on 14-08-2016
The hotel is located across from the Cardiff Castle, right in the city centre and at the rear are the rugby stadiums, Everything you need is within walking distance. The reception staff were very friendly and accommodating. The room was clean, comfortable and a reasonable size (but could do with updating) with space for a small side table and desk. The bathroom/toilet were on the smaller side. Again, there is no mini fridge but it does have a safe, tea/coffee making facilities, TV and WiFi. Bre... Read more
from stoke on trent
Submitted on 14-08-2016
As a company we have to stay where we are booked into. When in Cardiff its always the Holiday Inn. Located opposite the castle and Stadium, and a short walk to town its the perfect location for us. The staff are friendly, helpful and always seem to enjoy there job, which often you don't get. The room I was in 618 seems to be remodelled and was nice and appealing with what looked like new décor, and with that always spotlessly clean, comfy bed and enough plug points where you need them. The ... Read more
from birmingham
Submitted on 28-08-2016
Very efficient check in by Stacey. Great room, well kept. You can see that they pay attention to maintenance and HK overall. Did not eat in thus cannot comment about food. Checked out by Lucy ( Again a delight). Well done and keep going.
from Bristol
Submitted on 30-08-2016
Stayed here for just 1 night with my partner. We wanted to be central as he had a meeting at the University and we wanted to see the sights too. This hotel definitely ticked that box, the location is very central, just across the road from Cardiff Castle/Bute Park and all of the shopping areas. We arrived at about midday, not sure whether we could check in that early but they found us a room immediately, asking us if we'd like a high floor and castle facing room (we said yes to both). So far s... Read more
from Highworth, United Kingdom
Submitted on 02-09-2016
Standard HI - you always know what you are getting. Staff were charming and helpful. Room a little small but adequate. Plenty of clothes hangers, tea/coffee makings, iron etc in room. Good choice for breakfast. Ample parking at £10 per 24 hours. Arrived early but room was available so checked in by 1130hrs. The location cannot be beaten. On the riverside between the stadium and the castle - 3 mins walk to the river taxi down to Cardiff Bay, less than that into the shopping, eating, drink... Read more
from
Submitted on 04-09-2016
Stayed here with my son on the eve of the Monster Jam 2016. Our first visit to Wales and we were welcomed with smiles and polite staff who made you feel like they wanted you to enjoy your stay as much as possible and had your best interests at heart. We were told about many attractions, their prices and opening times, and we're given a map to help us along the way. The room was clean and felt fresh. The twin, single beds were comfy and we both slept well. Our room overlooked the Principality Sta... Read more
from Wiltshire
Submitted on 05-09-2016
Stayed one night in a standard room. It was small and the bed was standard sized with very ordinary bedding. The bathroom was small and the toiletries were cheap and meagre. Breakfast in the morning was very like a motorway meal with no local produce etc.in a very ordinary room. For the pleasure of all this we were charged £184. Unbelievable!!
from Wakefield, United Kingdom
Submitted on 09-09-2016
Tea/Coffee, biscuits, fruit etc provided in the breaks was good. I had a sandwich for lunch in the bar (restaurant not open at lunchtime), BLT - bacon++, tomato and the lettuce was outside on the plate. The room for the meeting was too full (chairs too close together and the AC too noisy to leave on.
from Camberley, United Kingdom
Submitted on 09-09-2016
I have recently stayed for 2 nights attending a conference for work. The group arrived late, I was disappointed I was on the 6th floor away from all my colleagues. Although I did not anticipate the next event. I entered my room to find my duvet slung over the chair with no linen and then to my disgust a huge stain on the mattress and a note from the housekeeper 'I hope you enjoy your stay' . In fairness reception without question moved my room..... To the second floor alongside my colleagues whi... Read more
from Cheltenham, Glos, ENGLAND
Submitted on 10-09-2016
Ideal location for Cardiff City Centre, visiting Cardiff Castle and the reason why we stayed walking through Bute Park (opposite) to the SWALEC Stadium for a cricket match. Room very comfortable, although a little small for an Executive Room. Bathroom tiny but adequate. Only thing you seem to get extra for your Executive Room is a bathrobe and 2 bottles of water - don't recommend spending the extra. We stayed previously in a standard room and it was just as comfortable. Meal in bar OK but n... Read more
from Turin, Italy
Submitted on 10-09-2016
We stayed in Cardiff for three days. The hotel location is great at 5' from the city shopping center and almost in front of the Cardiff Castle.Staff at reception efficient but not friendly. The point is that the hotel rooms are old and require some restructuring. Same for the room toilets. Overall a guest gets a negative impression and it is a pity because of the hotel position. Wifi was ok.
from Herefordshire, United Kingdom
Submitted on 10-09-2016
Stayed here on a night out in Cardiff. Great location, parking 24 hours £10. Helpful staff, good clean rooms, a relaxing bar and restaurant and the city right outside the door. Definitely recommend this hotel.
from County Cork, Ireland
Submitted on 11-09-2016
Hotel in good position for central Cardiff. Lift very tight for wheelchair users. Rooms with overhead hoists available, but make sure the hoist is charged! Rooms are clean and functional. Don't take room service breakfast. Restaurant food okay. Parking very close by. Reception staff helpful. Pleasant bar staff.
from Sydney, Australia
Submitted on 17-09-2016
Great location in central Cardiff, easy walk from the railway and to all the main attractions. Room was a bit pokey but had all the standard features you'd expect from this chain. The night I stayed here (and paid £200 for the pleasure!) there was a wedding function being held in the hotel and the loud, pulsating bass of the music went until late and reverberated throughout the guest rooms. Really very unsatisfactory and management should not charge so much when there is a function that disturb... Read more
from
Submitted on 17-09-2016
Really old building, old furniture, stinky corridor, tired carpet. Unfortunately the only good thing in this hotel the water pressure. As a couple we got a twin room. The wifi signal was poor and we could use only 2 devices.
from
Submitted on 21-09-2016
Stayed here for a week while on a course at the National College of Music. Was a great location on the main road into town, with a car park. Across the road was Bute Park and Cardiff Castle. My room had a great view of the rugby stadium. Room clean if not a little tired but as you would expect from a city centre hotel. Spacious breakfast area/ restaurant and bar. Comfortable.
from Montreal, Canada
Submitted on 21-09-2016
Nice, big room with a comfy bed. Had a great view of the river and Cardiff City Stadium (off in the distance) from our window. Check-in and check-out were a breeze. We especially loved being so close to Cardiff Castle and the city center. Would stay here again without hesitation.
from North Yorkshire, United Kingdom
Submitted on 21-09-2016
This is obviously a busy, well used hotel but is looking tired and worn. Strange smell in corridors, carpets very worn and not worth the price they are charging. The lever for the plug in the bathroom sink was broken and water would not drain away, although we reported it no one came to fix it so had to use the bath for teeth cleaning and such. On a plus side, the staff were very friendly.
from
Submitted on 24-09-2016
Stayed for a week on business. Arrived on a Saturday night and the noise from the function suite was terrible. Earplugs helped the audible but the bed was actually vibrating from the bass of the music. My room was average standard fare. No soft pillows but I left a note for housekeeping who organised the next day. Everything there just needs a little love, the drawer was broken, the remote control back was missing. Not high standards. The breakfast was good as long as the kitchen could keep up w... Read more
from Brecon, United Kingdom
Submitted on 26-09-2016
For a pricey hotel the standard was poor. Only one lift working was unfortunate. Room and corridor refurbishment is needed soon though. Breakfast was quite dreadful - either overcooked (solid fried eggs), undercooked (sausages), or just not worth eating (watery scrambled eggs). Whatever one chose, on both mornings of my stay, was flavourless - except the coffee which was undrinkable. Even the sandwich I pre-ordered for the conference lunch break was rubbish; obviously made well in advance and le... Read more
from Birmingham, United Kingdom
Submitted on 26-09-2016
Myself and partner have just returned from a weekend. Break the hotel is modern and clean the staff are very good and helpful the breakfast was great the hotel is ideally situated opposite Cardiff castle and in the town centre the millennium stadium is behind the hotel so overall couldn't fault the hotel highly recommended
from London, United Kingdom
Submitted on 27-09-2016
I used this hotel for the Cardiff half marathon back in March 2016. I had one night and found the location perfect right on top of the start line opposite the castle. I had a view facing the castle so it was perfect. The room was very small. The price was excellent considering the location. the staff were brilliant especially helping with storing my bag the next day.
from Kidderminster, United Kingdom
Submitted on 27-09-2016
stayed here this week, great location, the night time staff were very friendly but clueless when you could actually find one. We walked into the room & it smelt of cigarette smoke & bed clothes smelt of cooking fat, there were very bad stains all over the carpet. The shower was amazing ( only good point ). Next morning we went to the reception to sort out the one ticket for carpark & the receptionists attitude ! well no other words to describe it as it stunk ! wish we had taken her name, she ha... Read more
from Plymouth, United Kingdom
Submitted on 02-10-2016
Stayed for 3 weeks except for weekends. On first night had settled in and thankfully checked the door to the next room. Both interconnecting doors were unlocked and as a lone traveller this bothered me. Both the receptionist and housekeeper were completely non plussed. Had asked for a quiet room, but in the first week was placed on the 3rd floor mid point in a corridor where I was kept awake every night until the early hours with people returning to their rooms. By Wednesday, complained about t... Read more
from Chesterfield, United Kingdom
Submitted on 03-10-2016
Stayed for 2 weekend nights by myself. Was my first time staying alone but felt very comfortable and safe. I stayed in an executive room. Spacious, comfortable offers little complimentary extras like chocolate which is a nice touch. I had breakfast in my room as I didn't want to go down by myself it arrived in time and was very nice. Great location central to everything, staff were good at leering me know about road closures. All in all a good stay would deffinately return.
from Hampshire, United Kingdom
Submitted on 10-10-2016
A gang of 8 ex work colleagues in our 60s and 70s met up in Cardiff and chose the Holiday Inn to stay in for 2 nights. My bedroom was about the right size, with a pleasant view to the rugby grounds. From there it went downhill! The windows opened about 10cm and the AC was set for 'seasonal conditions', which meant 'too warm'. The bathroom was tiny with a shower in the bath and curtain which stuck to you. However, my main observation, which I did take up with the personable and attentive Duty ... Read more
from Birmingham
Submitted on 16-10-2016
Hubby & I decided to take a few days away over the weekend 14/16th October 2016 and visited one of our favourite places Cardiff. We had heard reasonable review on the Holiday Inn so decided to give it a try. Never again. The rooms were very tired, the bed was huge but very sparse with coverings/pillows. There was barely enough tea and coffee for 2, no biscuits, no tissues. Where you would expect power points by the bed where you would want to charge your phone m there were none. As for the... Read more
from
Submitted on 17-10-2016
Stayed at the Holiday Inn and was not expecting much but I really enjoyed my stay. It's an old hotel but the service made up for that. The reception team were polite and helpful. The room was good (rooms overlooking the stadium are best!) bathroom was tired and showers a little old with a shower curtain which I hate but it was generally very pleasant. Ac controller in 609 not working but room was clean and welcoming. Breakfast was the highlight and worth every penny- great spread and good qu... Read more
from Toronto, Canada
Submitted on 18-10-2016
After reading the mix of reviews on Trip Advisor, I was not sure what to expect. Well, it was a very nice experience and a pleasant surprise! First of all, I have to mention the staff. From the very beginning, when Marina at the reception checked me in, the staff was extremely helpful and courteous. In fact, I dealt with Marina later on regarding another issue, and once again, her customer service was excellent. Second, the breakfast buffet on the first day was actually quite good! The foo... Read more
from Levice, Slovakia
Submitted on 19-10-2016
I stayed here with my girlfriend back in 2010 for our first holiday away together, and we had a view of the castle opposite the hotel. The location was great for tourists, as it was in the center and close to shops and restaurants. We were a little lazy as we drove to the docks, but it was also bad weather, and it was cold. The hotel itself was superb, the service was excellent, even upgraded our room, the restaurant served excellent food, drinks were a little pricey, but other than that it was ... Read more
from Warwickshire, United Kingdom
Submitted on 22-10-2016
Stay here for business but would certainly stay here for a weekend break. Staff friendly & restaurant staff very helpful as I'm gluten free. Also location wise superb for events in Cardiff and for general sight seeing
from
Submitted on 22-10-2016
The fact of the matter is - there are lots of choices in Cardiff for hotel accommodation - and whilst there wasn't anything particularly wrong with this hotel, I would choose somewhere else in future. Upon check-in, the experience was lack-lustre and the female receptionist seemed disinterested - in fact, I would go so far as to say angry - not with us, but it would seem working alone whilst her male colleague walked around the lobby, likely infuriated her. Needless to say, check in was efficie... Read more
from Brynmawr, United Kingdom
Submitted on 23-10-2016
The room was clean and well appointed, the team who organised our Trafalgar Night Dinner did an excellent job with both the dinner and with the room arrangements. This hotel is across the road from Cardiff Castle and within very close walking distance of the majority of the shopping in Cardiff. Breakfast was a pleasant meal with a buffet situation of consisting of a full english, continental, with a selection of cereals, fruit and yoghurt. The only problem occurred at checking out when reception... Read more
from
Submitted on 23-10-2016
We checked into this hotel hoping to get a standard Holiday Inn experience. The check in was OK. The room was very badly maintained - shower took some time to work (wall fitting was almost falling off. The sink did not drain well. The TV did not work as well and it kept resetting itself. The bar service was a let down. Having said this, the hotel is in a good location and they have good car parking facilities.
from
Submitted on 24-10-2016
First time to stay at this hotel and it was good. Location was great with only a short, flat walk into town. Our room was a double which was quite small but sufficient. Nicely decorated,modern and very clean and tidy. The bathroom was small also but again sufficient. Staff were pleasant and very helpful. There is a hotel car park which charges £10 per night/24 hrs. We parked there as it was convienient. The hotel is on a busy road which is quite noisy even into the night but we managed to drop ... Read more
from
Submitted on 26-10-2016
It locates centrally and right face to Bute park and the Castle. The room is a bit cold and noisy at night as it's by the main street. But that's fine with me. One thing new to me is that the water is out from 2 individual pipes of the tap of the washbasin which means water is burning on one side and cold on the other side. I barely can wash.
from S Wales
Submitted on 01-11-2016
Well positioned in the centre of Cardiff, opposite the castle. There is a small car park at the rear of the property which holds around 90 cars, costs £10 per night but can't be booked. Initial impression of the reception & public areas was good & check in didn't take too long. As an IHG member I was asked which newspaper I wanted in the morning (didn't arrive). The first room on the 6th floor was absolutely tiny, I don't think I have ever seen such a small double room anywhere. I called rece... Read more
from Warrington, United Kingdom
Submitted on 01-11-2016
We arrived at the Holiday Inn Cardiff on Thursday 27th October, ready to attend a Regimental reunion, as we do every year. We have stayed in the holiday inn for the past few years and have always received excellent hospitality, and on one occasion I even wrote a thank you letter to management as I was so impressed. However during our stay this year, I was extremely disappointed to say the least. I booked a family room for myself, my wife who was on crutches and my adult daughter, for 4 nights. ... Read more
from
Submitted on 03-11-2016
Fairly easy check in with friendly staff. I was given loud room despite me asking for quiet one as I have traveled for several hours and was shattered. I got room on the 5th floor and hoped it'll be quiet , wel it wasn't, I was placed next to The elevators...thanks! Imagine how irritated I was. I decided to check the food in the restaurant downstairs. Again friendly service but slow delivery( waited 40 min for my meal) place wasn't busy therefore I wasn't sure where was the delay until my meal a... Read more
from Old Colwyn, United Kingdom
Submitted on 03-11-2016
Central hotel so easy to get everywhere.Very clean, nice room overlooking the Stadium.A bit hot I couldn't turn the temperature in the room down but had the window open so it was ok. Nice breakfast and the staff were really pleasant and helpful when I asked for directions.
from Newbury, United Kingdom
Submitted on 04-11-2016
I had a two night stay and the Holiday Inn Cardiff Central. The accommodation was good location excellent and the staff were brilliant. In my opinion this is Holiday Inn is providing excellent value for money with a good breakfast. Most importantly all the staff I had contact with during my stay were welcoming helpful and attentive. Thank you
from calderdale
Submitted on 06-11-2016
Had two night stay with my daughter,3rd to 5th November;we had a double room each up on the 6th.(top) floor,as we had requested.All staff were pleasant,the hotel is spotless,and in an excellent position for the centre with the train station a 10 minute walk;handy for the rugby stadium,which we overlooked,the castle and other sight seeing.The rooms were lovely and quiet,we had views over the river Taff and the Millenium Walk beside the Stadium.We were in Cardiff to visit family before Christmas,a... Read more
from Merthyr Tydfil, United Kingdom
Submitted on 07-11-2016
Lovely hotel rooms nice and clean frenly and helpful staff very nice food central to everything went over to the bay plenty of shopping done never had to wait long for a lift the room was lovely and big
from Marlborough, United Kingdom
Submitted on 08-11-2016
The hotel is in a good location for access to all of Cardiff's attractions/facilities. It has on-site parking (paid) which is a bonus. That said, the rooms are tired, in need of serious refurbishment and the one we had was very small (although on check out, we understand that many rooms are larger). The room lacked drawer space (the wardrobe looked like an after thought with it being tucked into a corner by the window), there are no tissues provided and the bathroom was tiny. Room overlooked Pr... Read more
from Dubai, United Arab Emirates
Submitted on 11-11-2016
I'm staying there now in a what's supposed to be a double room but what I got is a tiny room not as the pictures they show online I can't imagine how 2 adults can fit in it (I barely found space to put my bag, the bed is just enough for 1 person unless they design it for kids, the paint is dirty, the windows aren't sealed properly so you get all the outside noise, and I have a metal tube coming out of the wall!! No value for money and I only booked there because I'm IHG member but I recommend s... Read more
from
Submitted on 14-11-2016
We always stay at this hotel when we visit Cardiff. The staff are friendly and professional. The bar area is very inviting. The decor is modern but not clinical. The housekeeping staff are excellent. We always ask to stay in a room which overlooks the river. Our last room was 424 . I would recommend this hotel without hesitation. Great place to stay if you are going to the rugby, but book early.
from
Submitted on 16-11-2016
When asked by Reception staff to rate my stay I gave this HI 7/10. Why? 1. The rooms are old and need a coat of paint and better heating. The room was cold and the heating did not come on. 2. The bed was so soft I kept waking up during the night because of the effort to roll away from the dip in the mattress. 3. No kettle in the room but thankfully a member of staff brought one to my room 4. Good shower but not best state of grouting/tiles 5. Parking on site is good 6. Good breakfast although ... Read more
from Bristol, United Kingdom
Submitted on 19-11-2016
Well situated in the city centre and with on site parking.The castle is a few minutes walk, as is the main shopping area. Check in was ok and we had a nice room with plenty of space, a nice seating area and a good number of power sockets. Wifi was very slow, unless upgraded to the premium service. The restaurant service was very pleasant but the food was pretty average. Sadly there is no on site gym.
from sunny south
Submitted on 20-11-2016
Nice hotel,claen and modern, staff very good, car park beside hotel, excelant location for the rugby statium, our room over looked the stadium, we chose this hotel for its location and it was 10/10, close to all pubs/clubs as well will use agin when watching rugby at cardiff
from Orpington, United Kingdom
Submitted on 27-11-2016
I stay in a lot of Holiday Inns and this one is only just OK. I am a gold elite member. However, I paid £272 for what he s normally worth no more than £150 for a Saturday. Comfortable enough but cleanliness an issue ( dirty windows and poor room hoovering), TV was faulty and light above bed was broken. Felt ripped off. Couldn't book through ihg rewards so had to use Booking.com and had to pay for breakfast.
from Manchester, United Kingdom
Submitted on 27-11-2016
What a nice, comfortable Holiday Inn, check in easy, car parking a little tight, but plenty of it. Was checked into a family room and it was large airy, the internet was quite quick for a hotel 18 Mbs and the shower was a great power one. I also had a view over the Taff, if you are in town for the rugby, I don't think anywhere is better placed as the ground is next to the hotel. I am a member of the IHG hospitality club and as such I get free WiFi, however when checking my telephone on to the... Read more
from Twickenham, United Kingdom
Submitted on 27-11-2016
This is my first visit to the Holiday Inn Cardiff City Centre. Having arrived at Cardiff Central Station, I was able to walk to the hotel in around ten minutes (and I'm not a fast walker). I was warmly welcomed by Maria and was quickly in my room, which was spotless and well kept. A lovely touch was a welcome message left on the note pad, by the housekeeping team, wishing me a pleasant stay. My three night stay was about as good as it gets. Service from every member of the team was outstanding... Read more
from Greater London, United Kingdom
Submitted on 29-11-2016
Stayed here before a rugby international and the hotel although packed was still as friendly and welcoming as when I have stayed previously. Reception was friendly and painless and I was unpacked and ironing my shirt in my room within 5 mins from walking through the door. The room was spacious and spotlessly clean. All the usual mod cons were provided and the power shower was excellent. The bar was well stocked with bottled lager and fraught lagers and beer. The hotel also has a pub attached... Read more
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