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Grand Metropole Blackpool Town Centre

Blackpool, England, United Kingdom (BLK)

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Based on 3162 reviews
Room & Rates
Double Room, Sea View

Double Room, Sea View

1 bed
Food & Drink - Coffee/tea maker
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Phone and iron/ironing board (on request); rollaway/extra beds and cribs/infant beds available on request
Comfort - Daily housekeeping
Non-Smoking
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Double Room, Sea View

Double Room, Sea View

1 double bed
Food & Drink - Coffee/tea maker
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Phone and iron/ironing board (on request); rollaway/extra beds and cribs/infant beds available on request
Comfort - Daily housekeeping
Non-Smoking
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Standard Twin Room

Standard Twin Room

2 single beds
Food & Drink - Coffee/tea maker
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Phone and iron/ironing board (on request); rollaway/extra beds and cribs/infant beds available on request
Comfort - Daily housekeeping
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Twin Room, Sea View

Twin Room, Sea View

2 single beds
Food & Drink - Coffee/tea maker
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Phone and iron/ironing board (on request); rollaway/extra beds and cribs/infant beds available on request
Comfort - Daily housekeeping
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Standard Single Room

Standard Single Room

1 single bed
Food & Drink - Coffee/tea maker
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Phone and iron/ironing board (on request); rollaway/extra beds and cribs/infant beds available on request
Comfort - Daily housekeeping
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Standard Double Room

Standard Double Room

1 double bed
Food & Drink - Coffee/tea maker
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Phone and iron/ironing board (on request); rollaway/extra beds and cribs/infant beds available on request
Comfort - Daily housekeeping
Non-Smoking
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Grand Metropole Blackpool Town Centre
Princess Parade, Blackpool, United Kingdom FY1 1 RQ

Rooms
Make yourself at home in one of the 208 individually decorated guestrooms. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones and coffee/tea makers, and housekeeping is provided daily.

Amenities
Make use of convenient amenities, which include complimentary wireless Internet access and discounted use of a nearby fitness facility.

Dining
Grab a bite to eat at one of the hotel's dining establishments, which include 2 restaurants and a coffee shop/caf. Quench your thirst with your favorite drink at a bar/lounge. Breakfast is available for a fee.

Business, Other Amenities
Featured amenities include a computer station, a 24-hour front desk, and a safe deposit box at the front desk. Self parking (subject to charges) is available onsite.

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Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: GBP 5 per person (approximately)
  • Self parking fee: GBP 3 per day
  • Crib (infant bed) fee: GBP 5 per night
  • Rollaway bed fee: GBP 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

AMENITIES:
  • 24-Hour Front Desk
  • Coffee Shop
  • Elevator / Lift
  • Lounge/Bar
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 3162 reviews
from Stockport, United Kingdom
Submitted on 18-05-2016
we have been several times to this hotel .... mainly for the position ... away from some of the bustle... but the tram and bus services are great ..everything else is nearby. the hotel needs a full refurbish ...we nearly always upgrade to a sea view,but the food this time was not good for choice and amount of. Staff needs sprucing up .Reception staff very helpful and pleasant . wont be going again time for a change.
from Sunderland, United Kingdom
Submitted on 18-05-2016
I'd read bad things about this hotel (quite low on TripAdvisor, isn't it?) however, it wasn't ALL bad. The entrance is the epitome of faded Victorian grandeur and parts are quite beautiful but it is in DESPERATE need of updating. The mis-matched sofas & coffee tables along with the dried vomit in the doorway just do not do it justice. This was part of a National holidays deal and I think some people on our trip were allocated better rooms, which isn't fair. We came for my niece's 6th birthda... Read more
from Coatbridge, United Kingdom
Submitted on 22-05-2016
This hotel really isn't as bad as a lot of people claim. If you are familiar with the typical Blackpool guest house/Hotel then this is just the same as the rest of them except this one has bucket loads of character. I enjoyed exploring the corridors, the place is a maze, it's huge and somewhat creepy. It reminded of the film The Shining. :-D
from Ulceby, United Kingdom
Submitted on 23-05-2016
I've been to this hotel a number of times but reading the reviews on here you probably wouldn't go again. It has very poor ratings on some reviews and some great ones on others and some in between. I would probably sit in the 'in between' category as I think there is lots to love about this hotel and some things that are ghastly. Lets start with the positives.......As Grand Hotels go this is OK and offers period charm that is so lost with the modern glass and chrome approach you see so often wit... Read more
from Sunderland, United Kingdom
Submitted on 24-05-2016
We decided to visit here for an overnight stay. when we arrived at 10 past 1pm on sunday we were greeted by one of chefs she told us where to go and put our bags there as number of u room we had to stick them on to u bags so porters can take them to u room for u that was good of them but u could not get in u room till 3pm anyway it gave u time to look round blackpool it was really nice weather that was nice we had ice cream saw donkeys there then we went back about half 3pm the was nice size ha... Read more
from Paisley, United Kingdom
Submitted on 04-06-2016
went here with my husband and my parents for a mon-fri getaway. The first thing that hits you is the damp and musty smell. We got upgraded to an executive family room which was a decent size. There were Windows but they had privacy glass so the room felt very claustrophobic. Room had attempted to be cleaned but bare minimum. The room was very dark due to only one small light working. The smell of cigarette smoke is the worst, our corridor was filthy and stinking and the smell of smoke was also i... Read more
from worcester
Submitted on 05-06-2016
You get what you pay for ... I think what a lot of these reviews are forgetting is that this is a 2 star hotel!! Yes it looks grand but it's only 2 stars and that's what you get! Just because it's called 'grand' you are not going to get the ritz treatment! You are getting a decent bed for a decent nights sleep in a good sized room. We got a turret room overlooking both the promenade and the sea, yes it could do with a refurb but we weren't there as interior decorators, we wanted a bed to sleep i... Read more
from Okehampton, United Kingdom
Submitted on 05-06-2016
Before I start, I will add I stay in hotels all the time with my business, I've got a lot more work in blackpool lately so having to stay in this location on a regular basis. After checking in and immediately checking out of the Norbreck Castel (owned by the same chain, Britannia) We booked in here. First thing, with the majority of hotels by Brittania, they are all tired, dated, poorly maintained so this really was no different. Good location and an 'ok' room albiet somewhat dirty with us... Read more
from Kilsyth, United Kingdom
Submitted on 06-06-2016
took my older sister in law for a little break this hotel was disgusting it was filthy run down mess i wouldnt wish it on my worse enemy couldnt get away quick enough to al people who are looking at this hotel please dont go friends paid £20 for a sea view but couldnt see out the windows they were so dirty oh and in most of the rooms there were no towels couldnt believe it a hotel with no towels
from Cheshire, United Kingdom
Submitted on 06-06-2016
Well what a shock to the system this place is, so bad in fact I'm considering legal action over what I can only describe as daylight robbery. So as a surprise for my lovely wife I booked us a 2 night stay here for £175 including breakfast. Arrived Friday evening after a long drive to be greeted with the most ignorant receptionist I have ever had the displeasure to meet in my life, took the room key from her before she tried to bite us both and headed up to our room on the 1st floor. Extremely ... Read more
from Durham, United Kingdom
Submitted on 17-06-2016
Stayed in one of the re_vamped rooms, clean & pleasant. Great buffet breakfast only lacking black pudding.???????great offer on Stella!!! Our friends room was still old settle which wasn't great.another's was a suite which could have accommodated a world cup match
from Southampton, United Kingdom
Submitted on 18-06-2016
We visited this very old, but lovely, Hotel dating back many years. It is full of character and is continuously being decorated as one would expect for its age, but did not interfere with our stay. 2 Lifts on each floor. Entertainment every night. All the Staff worked very hard making our stay a very pleasant one and were polite at all times. I would recommend this Hotel for its character and Staff - it was our 4th visit and we shall be booking again. The only thing missing was the choice... Read more
from scotland
Submitted on 20-06-2016
Stayed here overnight recently on half board basis.the interior is well furnished as are rooms but basically badly run down building.food is disgusting.buffet very messy and staff do nothing to try and make it more appetising looking.also had to pay for parking at reception, which at price of room is nothing more than shameful, yet two weeks later I have received a fine of £100 reduced to £60 if paid within 14 days.I have no intention of paying at all as I paid for parking re receptionists ins... Read more
from Leeds, United Kingdom
Submitted on 21-06-2016
Booked at the last minute as couldn't get in are usual hotel,Extremley disappointed with the food it wasn't fresh and not presented nicely, The first 2 days we had no bath towels and was fobbed of when asked about them.The entertainment on an evening was pathetic came on at 8.15 went off at 9 oclock. ,The curtains on the stage looked like they were pegged on a washing line. Overall the public areas need a good clean.Think its time Brittania hotels spent money on the hotels they have instead of a... Read more
from Garstang, United Kingdom
Submitted on 22-06-2016
Food terrible, poor choice. Alan very pleasant and works hard. Hotel very tired and neglected and in need of a million at least to make it better. We stayed in an executive room. No shaver socket, no individual bedside lamps, no hand towels, however room was clean. We stayed 2 nights and was glad to get home.
from Morecambe, United Kingdom
Submitted on 29-06-2016
Always been on my bucket list to stay here and when it came up on Groupon I thought why not! My wife and I opted for a midweek break and considering the amount of bad reviews we were not execting much if i'm completely honest! Anyway check-in was friendly and smooth, hotel was indeed grand (if a little faded in parts) and was undergoing refurbishment so things can only get better! We found the breakfast and dinner to be perfectly acceptable with plenty of choice, self service so take what you... Read more
from Naples, Maine
Submitted on 30-06-2016
We came from the US to visit my mum, we booked for two night in June 2016. Our first room had not been cleaned. My 80 year old mum found 3 vibrators in a drawer in her room, plus leftover clothes. The bathroom had not been cleaned and full of mold. We went to the front desk and the staff were very kind and devastated by what we had told them, We were upgraded to a ocean view room. This room was a little nicer but once again mold and hair in the bathroom. The curtains fell off the rods and we co... Read more
from Horley, United Kingdom
Submitted on 30-06-2016
I was happy enough with my single room considering its relatively low cost, though I did miss a bedside table. The location of the hotel can't be underestimated, nor can the ample and reasonably secure parking at just £3 per day for guests. Only real issue was the ignorant, arrogant smokers crowding round the narrow entranceway, constantly blocking customers trying to get in and out and forcing us to have to walk through walls of their fumes. Despite this irritation I would probably visit again... Read more
from northampton
Submitted on 03-07-2016
We stayed 1 night in this hotel and at 2am the fire alarm went off and when I phone reception I was told it was a false alarm, i informed the reception that I could smell in the corridor on the 3rd floor as was told that smoking was allowed in those rooms, I was not told or offered a non smoking room when i checked in. Also breakfast was one of the worst i have eaten the plates were cold and no bigger that sideplates. This was our second stay and very much our last.
from
Submitted on 03-07-2016
Booked here for our wedding anniversary After waiting half hour at reception to book in, got to room to. Terrible - cobwebs, could not see out the window for seagull muck. Carpets stained and filthy. Went to complain, offered us another room on the third floor. As we walked along the corridors, the hotel started to look worse all the time. Stained, filthy carpets, damp and mould on walls and a very peculiar smell down one corridor Got to room, this was worse than the first room. Again cobwe... Read more
from United Kingdom
Submitted on 03-07-2016
Booked as a last minute weekend break on the fri afternoon, we initially planned to book a cheap little weekend away in a cheap bed and breakfast, but then saw the Metropole and thought lets just pay that little bit more than we normally do and have that little bit of elegance. Well the name is all that's left of any elegance whatsoever, we arrived around 3pm and had a ok enough check-in, no smiles or happy greetings, job was just done with no customer warmth, no worries we thought, we all have... Read more
from Beverley, United Kingdom
Submitted on 03-07-2016
This hotel is shabby outdated. The noise from outside is horrendous due to not being able to shut Windows. Paper falling off ceiling. Everyone on national coach trip was complaining. Rooms not serviced in the 3 days I was there. Smell of smoke in corridors on 3rd floor.
from Isle of Man, United Kingdom
Submitted on 03-07-2016
No wi fi except in foyer. Room basic, old dilapidated, booked last minute family room. Room hot, Windows filthy, window locks falling off, car parking poor and limited. Very noisy fire alarm set off 2am woke children who took ages to get to sleep due to traffic, screaming, and noise. Not recommended but better than pre booked hotel...
from London
Submitted on 04-07-2016
Where do I start... It was very dusty and dirty( armchairs had black soiled arms and headrests, carpets were all stained, i had to wash bath before getting into it, the only clean thing was the bed linen), very run down, wallpaper peeling off etc. Restaurant was open for dinner only from 5pm to 7pm... and leaflet said 7:30... in any case 7pm closing time is very poor. Breakfaat also was very short from 8am to 10am... the food was poor with burnt toasts and burnt bacon and mushrooms dropped in ja... Read more
from Manchester, United Kingdom
Submitted on 05-07-2016
The hotel was a little 'tired', which was an utter shame because there's so much about it that could be glorious, like the entrance and stair decor. Me, my sister and my niece stayed for a few nights last week, and we had no trouble accessing our rooms even with a wheelchair. The hallway doors are a little heavy, but manageable. I expect they'd be difficult for one disabled person alone to manage, however. The rooms themselves needed TLC - the windows were dirty and there was chipped tiling ... Read more
from
Submitted on 09-07-2016
The grand is in a superb area on the promenade.Found restaurant , bar and reception staff very helpful and friendly. Meals where fine always full after breakfast and evening meal , how to see you all again soon mala
from
Submitted on 09-07-2016
We had to swap rooms 3 times, the hotel was filthy, the staff were rude and didn't seem to interested in what we had to say, the last room they put it is was a suite? But was still dirty, no towels had to ask at reception. Bugs in the room, no electricity, flys in the bath?!, freezing cold. Had a terrible stay not worth the money would never ever stay here again it was awful
from Wigan, United Kingdom
Submitted on 10-07-2016
Stayed here for one night and it was dirty the room was filthy,under bed was a receipt for June and crumbs under bed, I reported a leak in main bar area and got grunted at instead of someone taking a look at it, when we reported the smell of drugs being smoked in a room the answer at reception was ohhh I should go have a sniff at that and then they laughed, The breakfast was ok but some customer care training needs to be given to staff as they are very rude especially the reception staff, Hotel ... Read more
from Wigan, United Kingdom
Submitted on 11-07-2016
First let me start with a positive....The hotel itself in in a great location, close to shops,bars and cafe's. We got our 1st room and was dirty, there were crumbs and hairs on the floor plus clothes labels so obviously the cleaners couldn't be bothered even to pick up big pieces of rubbish. We got a room change, the 2nd room was smaller but was a little cleaner (but not much) The windows and paintwork would benefit from a damp cloth once in a while. We had to keep the window open all day and ni... Read more
from Blackpool, United Kingdom
Submitted on 11-07-2016
Overpriced, cold, damp rooms with a bad smell! If you do stay here get a room on the sea front facing side as at weekend the bars over the road will keep you awake! Beers are expensive £3.70 for a cider You have to pay to park which is annoying as its got a large carpark
from Stockton-on-Tees, United Kingdom
Submitted on 12-07-2016
This hotel has. A great location....... breakfast. Was ok ..Bed was clean.......The staff need to learn to smile ......waited 25min at the bar for a drink .....give up in the end .as barperson did not return......this was at 9pm........key fobs were not working so we had to wait for member of staff to let us in to our room......needs a good clean in corridors....the cabaret....tho were pleasantly good .....The stage curtain hanging down while they were performing just give it no atmosphere ....... Read more
from Greater Manchester, United Kingdom
Submitted on 17-07-2016
arrived at the hotel Friday to be told we was grounf floor basically ure underground the room was filthy smelt damp .we ended up changing rooms the wall paper was hanging off when we got there never again will we use this hotel again as for breakfast its appalling the hotl needs closing down and a refurb .just a thought the roof was leaking when we arrived buckets on the floor collecting the water .. say no more
from Liverpool, England, United Kingdom
Submitted on 17-07-2016
Staying here tonight only booked it this morning coz decided to stay another night in Blackpool. Well for wot we paid our room was amazing very spacious and amazing view of the sea and the prom staff on reception very pleasant and welcoming. When we got into room had no towels went to reception and no problem we had towels immediately. Thus hotel might be old and in need of a bit of TLC but 2nd time here and not disappointed will stay here again.
from Glasgow, United Kingdom
Submitted on 17-07-2016
When we arrived and went into reception, I wanted to leave as it was in very need of modernising , paper hanging of walls , seats in reception were very dated, we went to our room on the first floor, the room was a good size, but everything in it was like antique, The only good thing i can say is the bed linnen was clean, had to ask for towels The breakfast was ok , staff not very pleasant , The seats in dining area had seen there day, we only stayed 2 nights but wont be back to this hotel Sorry... Read more
from
Submitted on 17-07-2016
Hotel was very dated and in need of update. Wall paper hanging off walls. Mould on the walls in most rooms. Had to be moved to another room because the first one we were put in was disgusting it hadn't been cleaned the towels was just left in a pile on the floor, room smelt, not enough room for two people to move around. Dinners was ok but the breakfast was gross. Only good thing about it was the location, perfect for the nightlife.
from Glasgow, United Kingdom
Submitted on 17-07-2016
booked an executive room for short stay for me and my partner and daughter when we arrived and booked in staff were great and sent us to room 329 upon opening door the executive room was a total let down stinky room ,stained carpets,stained wallpaper,no towels,windows looked as if they have never been washed ,the whole room was very tired and well used , nothing executive here ,i went back to reception and again the staff were great changed us to room 386 after walking what felt like a mile thro... Read more
from
Submitted on 19-07-2016
For a two night stop it was ok. I would return but only if I was never going to be in the hotel, only to sleep. Beds are fairly comfortable. Walls are thick and sound proof. It was a little bit old looking on the inside but the breakfast was nice. It has a lift which is great as we had prams. Not to far from the city centre. I'd return but if there was another option I'd try that first. No disrespect to the owners, my stay was nice but I didn't feel like I was on holiday.
from Tamworth, United Kingdom
Submitted on 20-07-2016
A decor was very old and in need of updating. Bedroom very average , single bed was small and the TV was tiny. The bathroom could have done with a lick of paint as well. On the positive side there was a happy hour on the bar with pints at £2. But not enough staff to cover demand so quite a wait to be served. In my opinion not worth the price
from Southampton, United Kingdom
Submitted on 20-07-2016
Only had a one night here,Although location was great right on prom,And just a short walk to all the town's attractions. The hotel itself would have been OK if we where still in the 1970s!Very tired looking as I have found with the couple of other Britannia hotels I have stayed in! My room although was meant to be a double was very small. Bed was comfortable enough, But would not stay here again,Staff at reception pleasant , But looked fed up,No surprise really!,Shame as I bet this was a grand p... Read more
from scotland
Submitted on 20-07-2016
Extremely run down hotel, Carpets in all areas of hotel stained with water penetration staining throughout the hotel, windows of hotel inside and out never washed or cleaned, cant see through them even into dinning hall, bathroom ceiling in bad need of repair, hotel never been updated in years. carpets in bedroom badly stained. Seems to me the hotel group do not wish to spend money refurbishing this hotel, best thing for this hotel to be closed down while essential repairs are carried out. it's... Read more
from Liverpool, United Kingdom
Submitted on 21-07-2016
2 night stay, room was good, clean and beds very comfy. Didn't have a key for first day but reception staff were very quick to let us into our room. Reception staff very helpful and friendly. Excellent location as so close to all amenities. Even the weather was good, lovely and sunny.
from
Submitted on 24-07-2016
Stayed here for 2 nights on the 15th and 16th of July with my elderly mother. Hotel is run down and could do with a major refurbishment, however, our room was clean and we didn't spend much time in it. Great location and being a vegetarian I was pleasantly surprised at the choice for both evening meal and breakfast, I got vegetarian lasagne made for me and it was so nice I had it both evenings. The restaurant staff were so accommodating and friendly that I give the overall experience a 4, had it... Read more
from Rotherham, United Kingdom
Submitted on 24-07-2016
Firstly there is only one check in time. That is AFTER 3pm. We booked throu booking.com and it asked what time we would be arriving. I put between 12-1pm as we were going to see a show at 2pm and needed to freshen up an change first as we were travelling by motorbike. When we arrived we were told this is what is on the booking sheet for booking.com an the hotel only do check in after 3pm. As our room was ready they did let us in early otherwise we would have been going to the show in motor bike ... Read more
from London, England, United Kingdom
Submitted on 25-07-2016
Personally piss stained, pube infested bathrooms aren't for me. But if you don't mind scrubbing the room with highly concentrated bleach before you sleep in it then this is the perfect place for you. This hotel has plenty of run down features such as cracks in the ceiling, mould behind the pictures and bed sheets that have not been washed, that's right you've shared your unclean bedsheets with someone who slept in the room before you. Don't be deceived by the position of the hotel or the name. T... Read more
from Gorleston-on-Sea, United Kingdom
Submitted on 25-07-2016
This place has gone down in recent years.Stayed in a premier room this was shocking.Difficulites looking out of the windows due to dirt.Previous water stain in the ceiling with peeling housekeeping poor on arrival had one small hand towel only asked reception on three separate occasions to have towels but this did not happen. Reasonable choice of dinner menu and breakfast. Unable to comment on the entertainment as did not stay.Hotel is in good location for the amenities.
from
Submitted on 25-07-2016
On arrival it seemed ok.the room was on the ground floor. number 13.Hairs in the bath yuk. the shower doesn't work and the curtain rail is very rusty. the tv is the old ones with a very snowy picture. to be fair the bedding was clean...in the public toilets off the corridor they were disgusting, bins overflowed,paper all over the floor.i told reception and she said they get cleaned in the morning and this was only 4.30pm.
from
Submitted on 27-07-2016
Horrific hotel! Absolute house of horrors. Arrived on the Friday night greeted by out friends who had already checked in to the same standard room as ours, they were worryingly quite keen to compare our room to theirs so stayed with us whilst we checked in. Receptionist couldn't crack a smile, she just barked at us, room key, pay for parking here if it's wrong you will get a fine, breakfast in there. Rude. Went to our room on the top floor, on our way up the corridor it stunk of cigarette ... Read more
from Birmingham, United Kingdom
Submitted on 27-07-2016
We had a good sea view premier room but it needed a good clean we always book one of these rooms the bedding was clean and we were given extra pillows but carpet need shampooing and hoovering. I dont think the outside of the windows get cleaned because so high up. The reception staff are very helpfull we get there early and go into town for lunch and come back for 3 already having our key. I think this helps they have coachloads coming most days so every one coming at 3 there are queues . Ser... Read more
from Wakefield, United Kingdom
Submitted on 28-07-2016
Always stay here when in town, and book online, usually go for a sea veiw, but have had a normal room on occasion, got to say that on arrival recently were given keys to a lower ground floor room, (was a little dubious about this), and my fears were founded, having passed the opulence of the entrance reception chandaliers and gold mouldings and passing the promanade restaurant, we were diverted down a small staircase to the lower ground floor,on opening a dingy white door, proceeded onto what on... Read more
from
Submitted on 28-07-2016
I went with my girlfriend for a short break 2 nights, our first room was horrendous the view was of the inside of the wrap around building and there was rubbish and all sorts, also the room just was so dull and needed renovating badly! We went downstairs to complain and I upgraded to a sea view which if you're planning to stay here please just pay the extra to get it makes a huge difference If you're only using this to sleep in i would recommend as we used none of the facilities except toilet... Read more
from
Submitted on 29-07-2016
Growing up and visiting Blackpool, the Metropole was seen as one of the elite hotels, so when the opportunity arose I naturally booked a two night stay with some excitement. Disappointed doesn't really begin to describe the overall experience. Lets get one this straight from the off, the staff were great, polite helpful and did everything we asked of them with minimal fuss. The hotel itself leaves an awful lot to be desired. the entrance (beyond the conservatory) is a real throwback to its bygo... Read more
from Stockport, United Kingdom
Submitted on 31-07-2016
I am reluctant to criticise the Metropole as I remember it in it's better days,even now,the staff seem to be doing their best to keep the place afloat but it really needs some investment and a major overhaul. Our room was pokey and smelled of damp. Our electronic keycard had a mind of it's own and only worked when it thought it would. Throughout the hotel the wallpaper was peeling and the lift sounded as though it was on it's last legs. The cabaret act was good but lasted only 45 mins.,after tha... Read more
from Barrow in Furness, England, United Kingdom
Submitted on 31-07-2016
Arrived at 12 ,00 pm told to come back at 3.00pm as room was not ready on entry to room found a simple set up, no smoking room but outside on window ledge plenty of used cig butts, floor looked as if it wasn't cleaned large clumps of human hair under bed, t.v had only 5 channels to watch, dirty glasses which was used for night cap still in room after maid had supposed to have cleaned room, car was damaged in car park by hotel property, hotel needs a good up date to modern standards
from Newcastle, United Kingdom
Submitted on 31-07-2016
The hotel is filthy & in need of a total overhaul. The evening meal was tasteless, the cutlery was dirty & the interior glass doors in to the dining room were so dirty you couldn't see out. The bed room was better than I expected on seeing the rest of the hotel but the windows again hadn't been cleaned for some time. We found the staff to be quite rude & not helpful at all. I have only booked with National Holidays once before & will never use them again after visiting this hotel.
from Manchester
Submitted on 01-08-2016
I never give negative reviews but boy this hotel warrants one, upon arrival at the scuffed UPVC front entrance, you step back in time literally, I realise the hotel is 231 years old but that doesn't mean it has to look shabby, our very large room with two picture windows which let the light shine in, was clean and the bed comfortable great but have they never heard of blackout curtains we were woken with the bin collection and the light at 5.30am, One evening in the bar was enough, sat enjoy... Read more
from Stockport, United Kingdom
Submitted on 01-08-2016
I hate complaining, I'm not good at it and I often put up with things that I ought to challenge. However, mistake made. Lesson learned. NEVER book holiday accommodation without checking Trip Advisor first. I booked this hotel direct from the Brittania Hotels website. It looked clean, bright and very pleasant so I felt the price we paid was pretty good. Thankfully we had opted to pay extra for a sea view and truthfully that was worth every penny of the extra we paid. We looked out over the sea an... Read more
from Stockport
Submitted on 02-08-2016
My wife and I have just returned from a long weekend at the Metropole, We had stayed here previously but quite a few years ago. I don??t think it had been decorated since then. Let me say first that the staff we had contact with were very polite and helpful. The restaurant had had a makeover but not much else. We paid £3 per night to park our car in their car park but decided not to move it until we were coming home as it seemed full all the time due to it being open to the public as well as r... Read more
from
Submitted on 03-08-2016
Booked last minute visit. was one of only a few hotels with rooms left in Blackpool. Asking price was £119 per room. When we arrived there was a queue of unhappy people waiting to be seen and even less happy people sat around waiting for the duty manager. We overheard people stating that their rooms were terrible so when we eventually got to the front of the queue we asked to see our room first before paying. Staff looked worn out but to be fair they were really pleasant. Its just the hotel wa... Read more
from Nottingham, United Kingdom
Submitted on 03-08-2016
It's been a good few years since I last stayed at the Metropole and it was in need of attention back then but it was really sad to see such a beautiful hotel being allowed to go to ruin by Britannia Hotels. Our room (213, which is a 'sea view' room and to work out exactly what kind of view you'd have, is the room underneath the 'T' of 'Metropole' as you're looking at the main entrance) had a great view looking down towards the tower and over the sea. The room was clean and quite spacious, the s... Read more
from
Submitted on 04-08-2016
To say a disappointment is an understatement, outdated with the room being unclean (hairs all over the bathroom!) , no towels in the room and needed a clean sheet and the sheet was left on the bed to change ourselves! the evening meal was atrocious but on the up side breakfast was edible, reception staff friendly but not the rest unfortunately - really needs an overhaul - disappointed in national holidays choosing this hotel for our break!
from
Submitted on 05-08-2016
5 years running as I usually use for the festival at the winter gardens. Each year it has gone down. My room is small, scruffy, old and antiquated. The curtains don't cover the windows as they are broken at one side making it difficult to sleep when it becomes light early morning. The bath was dirty and when I was cleaning it the curtain rail fell down. The taps twists unable to work right. No towels in the room first day. Needles to say so disappointed will not be staying there again. The price... Read more
from
Submitted on 07-08-2016
Stayed here from 1st of August with national holidays. The hotel is in a great location right on the seafront...that is the only good thing about the hotel. We entered our room and instantly noticed the frosted windows I wondered what they were hiding...hubby looked out said you really don't want to know...They were covered in bird poo too. Looked out and what a sight...dead birds and lots if piping. The room was filthy I don't think it has seen a hoover for months you could of knit a cardigan o... Read more
from
Submitted on 07-08-2016
Having booked a night away in July for my Girlfriend all went swimmingly well booking the hotel over the phone for the Blackpool Airshow 2016 Little did I know what I had booked or where I opted to stay at. So after an adventurous time of parking the car,we got the bags out the car to be confronted by a tramp picking up "fag nubs" & drinking left over lager. Upon checking in we were introduced to Blackpools answer to Sybil fawlty who had kindly cancelled the room,after some time we were given a... Read more
from Preston, United Kingdom
Submitted on 07-08-2016
Nice sunny day so watched the Blackpool airshow from the balcony. Ideal position on the promenade to just relax and enjoy a drink. At £2 a pint of Lager must be one of the best value in Blackpool. Hotel could do with an upgrade but still has some of the old charm.
from Lancashire
Submitted on 08-08-2016
The hotel is aged and could do with a serious clean and upgrade. Britannia Hotels big-wigs could do with getting their hands in their wallets and spending some money here on hiring more staff and upgrading the place. On the plus side, we had a good sized room with clean bedding etc, and our room lady was a lovely girl. Room 237. Karen in the breakfast room was great, and she looked after us every morning. On checking in the lady on reception was nice and friendly too. My hubby left his key card ... Read more
from Bristol, UK
Submitted on 08-08-2016
I stay at the Metropole virtually annually and always have a great time, so I really do not know what all the moaning from others on here is all about. If you go for the 7 night entertainment package you get b&b PLUS dinner AND entertainment for not much more than £40 a night. You can eat yourself to a standstill at breakfast and dinner; the restaurant staff are lovely. It is a bit of a crumbly old hotel in certain respects but to me the air of faded grandeur just adds to the charm of the estab... Read more
from Leeds, United Kingdom
Submitted on 08-08-2016
We booked here again for the Rebellion Festival as we came last year and found it to be ok. Last year we had a nice bedroom looking to the side of the hotel. This year things didn't get off to a good start. Firstly the car park was full. One of those things I know. We found a car park just round the corner, which was actually only £13 for 24 hours, whereas the hotel car park is £16. Maybe I'm old fashioned but surely the car park of an hotel should be free or indeed a decent price for hote... Read more
from Sunderland, United Kingdom
Submitted on 09-08-2016
Stayed here with my husband for 4 nights for the music festival at the winter gardens. We were on the lower ground floor. As the majority of rewiews say on here it was absolutely filthy!! Grubby sticky carpet ,scruffy windows , mouldy everywhere,disgraceful non cleaning of the room and even the tea tray. There are simply no standards here it was the worst hotel ive ever stayed at . We had to ask on the 3rd day for a change of towels.Don't know what was going on with the wardrobe in our room but ... Read more
from Tamworth
Submitted on 10-08-2016
I've stayed here many time but this time very Disappionted the place is in need of a good clean the hotel very run down and no one seam to care the staff don't care any more my room was not cleaned for three days when we arrived we had no towels when we arrived still left over food from people before not cleaned away (whAt do the cleaners do ? ) I hopethe manager read my comment card and does something before it to late I love the old got all but will think before booking. Again
from Wakefield, United Kingdom
Submitted on 11-08-2016
We stayed here as we wanted to go to the Blackpool Tower and wanted a hotel within walking distance as my husband had had a medical procedure - if you don't expect much other than a tired hotel and quite a few rude guests then you won't be disappointed. We booked a room with a sea view and I understand the issues with keeping windows clean on a seaside hotel but there glass was so dirty it was opaque. At check in there was no information about breakfast even though we had booked with breakfast ... Read more
from Lowestoft, United Kingdom
Submitted on 13-08-2016
I stayed here to break the journey on my home after a holiday to Germany and I thought since I had stayed in a hostel on the way out I would treat myself to a bit of luxury after a long journey. I stayed in a single room that was in no way luxurious and did not in any way live up to the grand exterior of the place. It could have been any run down B&B anywhere, especially since the window was frosted so I couldn't see out of it, making me feel hemmed in and like the whole room was a bathroom. The... Read more
from
Submitted on 14-08-2016
Although I have stopped at this hotel numerous times , it is very basic and in need of TLC . The main reasons for using hotel is due to its close proximity to north shore with parking . It suits us as a family but don't expect anything grand ! In the summer it has an outside area with a bar and a small conservatory which is nice sitting in at night.
from Willenhall, United Kingdom
Submitted on 14-08-2016
We did not stay at this tired looking hotel but we used their restaurant on Saturday evening for dinner . ...Big mistake. Although it was only £12.50 per head for three courses we still felt we had been robbed! The dining room was laid out with tables in regimented rows with no space to get up and down to the self service buffet. It really looked like an old peoples home with majority of guests being in 65-80 age group. The food was catered to this age group with mushy cottage pie, boiled fis... Read more
from Liverpool, United Kingdom
Submitted on 14-08-2016
room satisfactory, not cleaned last 2 day's of stay , food average. people who booked for 7 nights were overlooked by people staying 1 night bed only, i.e. the latter got better room's allocated. staff were polite but overworked. not informed of dropping of procedure by family car. fined £100 when they arrived home. After 7 years of great stay.s this was unfortunatley this was not. i am sad to say " demise of this great hotel." I may reconsider staying there again, will do a personal check if/... Read more
from Middlesbrough, United Kingdom
Submitted on 15-08-2016
went with national coaches for 2 nights so bearing in mind it,s not gonna be anything but basic with national in my experience ,,its quite a big hotel, good position for the amusements just a short tram ride to pleasure beach living up to it,s name Grand it has some wonderful features still in the hotel ..i am a seasoned traveler and rated many many hotels so after reading the reviews i was not looking forward to the trip ..but my granddaughter wanted to visit Blackpool and we wanted to... Read more
from
Submitted on 06-09-2016
I honestly was gonna put the stars down to a three but you know what, for the price and how central the hotel is, I can't put it as a three. Round the hotel needs a spruce, hands down but our room was clean and perfect for the price. Bad points were that the bathroom door didn't lock or shut, the view was the middle of the buildings FULL of pigeon poo, the tv was very old and we had no towels (which the receptionist sorted). It was cleaner than expected and the bed was comfy, you can have a smo... Read more
from Walsall, United Kingdom
Submitted on 07-09-2016
Free 2 night stay due to incident that took place last year at the savoy with my 2 year old daughter! They refused to refund and service and responce to my daughter needing stitches in her forhead for 18 days was absolutely disgusting! Anyhow we chose to come here and was completely suprised at the service we recieved and got. Warm welcoming. Room was non smoking as requested. Jacuzzi bath. Seaview. Plenty of towels. Accessories. Room service to bring extra items if needed. Room was ... Read more
from Blaydon-on-Tyne
Submitted on 07-09-2016
This hotel is looking a bit tired,the room we had was just basic floor not level as the wardrobe was leaning over.The windows on the outside were filthy and there was a crack up the wall up one side down to the other.Food ok but would not stay here again.
from Goring, null, United Kingdom
Submitted on 07-09-2016
we stayed here for a long weekend. the hotel staff were lovely and polite, the rooms were spotless and had tea and coffee making facilities and a hairdryer. The package included bed, breakfast and evening meal and there was a good selection of foods to choose from and being positioned near all bars and eateries it was no problem to eat out either. Beer was £2 a pint until 7pm so as you can imagine a few were sunk...and parking onsite was invaluable. staff were very friendly and helpful but the ... Read more
from
Submitted on 07-09-2016
We decided to have a trip to Blackpool and thought it was a good idea to book a hotel for an overnight stay so we didn't have to rush around and try to fit everything into the one day. My wife also wanted to see the illuminations so left her to book the hotel. The Grand Metropole had a decent offer on and we secured a double room including breakfast for £55.00. The car park was great and we paid just £3.00 for parking for the whole visit. Our room was located internally with no view apart from... Read more
from greenock
Submitted on 08-09-2016
Only good thing about this hotel was the receptionist called Tracey, room 237 was a disgrace, threadbare carpet, wallpaper hanging from ceiling, a hole in the wall where somebody has punched it, windows don't close so very noisy, got changed to room 215, steer clear of this hotel....
from
Submitted on 09-09-2016
as you can see from pictures first thing i seen was a broken fag on my window ledge. the wall paper is peeling off, the door frame is broken, the window frames have mould on, no towels even though in an executive suite. the room is so run down im shocked nobody actually cares, i appreciate Britannia hotels can be a bit grubby but thats why i upgraded. but really is rank. owner and cleaners should honestly be embarrassed, but by look of it, they dont care. i plead with you, dont risk it here
from Oldham, United Kingdom
Submitted on 09-09-2016
Just returned from a mid week break to metropole and we've had a great time room with a view 257 (twin) food was nice was always could always find something and plenty of it. Dont think you get given enough tea n milks but just asked reception had to ask twice for towels but was brought to room.. just one bad experience went to order a food at the cafe and was rudely told i cant run a bar and serve food so im closing the cafe so all we have is whats there but didnt let her spoil my stay not my f... Read more
from Preston, United Kingdom
Submitted on 10-09-2016
Absolutely disgusted and so angry at our stay. However for the price I can not/would not complain. We paid £67.59 for a double executive room. We had a 1 year old girl (hotel was informed of this) however when we arrived we was told our room was down a corridor. I was shocked to discover our room was on the lower ground with no lift which made it very difficult with a Pram. The room size was good in general was a decent room. However the smell actually made me sick, it was a disgusting smell of... Read more
from Wigan, United Kingdom
Submitted on 10-09-2016
This trip was booked and paid for by family, after reading other scathing reviews we were quite worried about our night away. Our room (sea view) although quite small, was very clean and comfortable. As was the bathroom, and tea / coffee making facilities. The break we had included breakfast and dinner, the choice was adequate considering the cost, the staff were helpful. Yes this once magnificent sea front hotel, is showing signs of wear & tear and could certainly do with an update, but we foun... Read more
from
Submitted on 12-09-2016
I booked this for location (north pier) tick Everything else not as I'd have hoped I ordered champagne and water in the room but had to go and ask for that from reception (as no phone in room) they then sent me to the bar, they haven't got one, I was told can get one but in cellar so will take a while, I came back to get it as there was no offer to bring it up to us. It was not chilled. They blame reception as they didn't inform the bar everyone blaming each other. The welcome from reception w... Read more
from newcastle
Submitted on 13-09-2016
We went with national holidays, Driver got us here 12.30 ish, told the room would b ready at 3pm , got key card when we arrived, went to find where it was cleaner there told us to come by at 3pm, we did but would not open door collared a gentleman who worked there very helpful but still cldnt get in said it's only just 3pm wait a bit 6 attempts later still didn't get in went again to reception said we weren't doing it right wait for green light, still didn't work, went bk again to b told faulty ... Read more
from
Submitted on 13-09-2016
My boyfriend and I came to Blackpool for two nights this week, we checked in, went to the room and it was disgusting!! The room was SO dirty I felt uncomfortable sitting on one of the chairs. There were hairs in the bed, smudges on the windows, paint and wall paper falling from the walls, stains on the walls and bed sheets, the mattress protector had brown marks all over it. The bathroom was unclean, the draws were hanging from the wardrobe. Not only this the corridors smelt terribly and there ... Read more
from Rotherham
Submitted on 13-09-2016
Me & my husband have never been to Blackpool only on a day trip we slayed in this hotel for 5 days ,Our room was on the main road no blind up to the bathroom window,dead moths on the window sill,smelt shocking of smoke traffic noise really bad had no sleep.We asked if we could move to another room we could move to room 187 which had no window or up onto the third floor where you could smoke. We stayed in the original room .The staff was nice especially entertainment staff.Food was to our taste ... Read more
from
Submitted on 13-09-2016
Stayed over at this hotel overnight so me and my girlfriend could see the lights and have a drink and not have to worry about driving home. This hotel was nothing special but not bad, for £37 for a night for 2 you can't really go wrong. Room wasn't that glamorous but it was only used to sleep in so again can't go wrong. Wouldn't recommend for a week away as maybe the size might not be ideal. Hotel is in a great location, only 2 minute walk away from the tower and town centre. All in all I found... Read more
from Doncaster, United Kingdom
Submitted on 14-09-2016
Booked in a double room for one night room only at this hotel , the room was tiny with a small double bed .the carpet was awfull the room needs decorating badly ,none of the windows close in the bathroom aswell as the bedroom . The corridor smelt like they had a dead rat in it . We paid for breakfast which was actually quite nice but you do stick to the floor where you get the buffett . The bed was quite comfy and we did get abit lost in the hotel as its really big .the whole hotel could do with... Read more
from Leicester, United Kingdom
Submitted on 14-09-2016
I booked I to a non smoking room and was put in a smoking room with my son. The hotel itself has a strong Smokey smell. The room was a good size but the carpet was filthy. The breakfast was really good though. It's good for a cheap short stay. The hotel has the potential to be really nice it just needs a makeover
from
Submitted on 16-09-2016
checked in early told rooms not open untill 3pm i got into room 2.45 pm woo hoo hotel is ok room was clean bathroom was good shower good ok for a budget price hotel safe car park excellent 3 pound 24hr period
from Stratford on Avon
Submitted on 16-09-2016
Shockingly awful! The complete hotel needed a refurb around 20 years ago. It was dirty, it smelt terrible. Paid £62 for room including £3 parking. The room we were allocated was on the first floor, opened the room door to find filthy carpets, a threadbare chair, a bed which I wouldn't let a dog sleep on... The whole place smelt terrible...Then the ensuite.... Tiles were falling off the ceiling, it was disgustingly dirty. I went to reception and politely asked if they had another room availabl... Read more
from Pontefract, England, United Kingdom
Submitted on 16-09-2016
room 156 superb , large twin room . with nice views across the sea. no shower .but there is a shower wand ,building with character . yes I would stay again . yes it could do with an update but ok really.
from
Submitted on 19-09-2016
Was obvioulsy once a grand hotel but has very much fallen from grace. The room was OK. Clean sheets etc but very tatty & somewhat overpriced at 85 quid. If bingo & Snowballs are your thing, this is for you....I liked it
from north east england
Submitted on 19-09-2016
Cannot check in until 3.00pm!!..Had a single room which was tiny with a filthy opaque window which only opened about 6 inches at the bottom onto a filthy flat roof full of cigarette ends. The curtains were hanging off the rail and I think the toilet will fall off the wall soon. Dirty walls and paintwork. The whole shabby hotel needs a thorough clean which might get rid of the SMELL !! National holidays should not be sending anyone to this place..would never go back if I was paid to!!
from Manchester, United Kingdom
Submitted on 20-09-2016
We had two rooms, myself and husband in one. My daughter and two children. We had sea views that we had requested and had no issues booking in. The rooms were ok for what we wanted, after reading the reviews I was pleasantly surprised. Whilst I admit they could have done with an update weren't too bad. We had the usual towels, soap and tea making tray. I do think that the whole hotel needs a complete overhaul. I appreciate that it is an old building but think that it could be brought up to a mor... Read more
from Newcastle upon Tyne, United Kingdom
Submitted on 21-09-2016
I stayed at Metropole last week for 1 night with my partner and my 2 year old son. it was a pleasant stay. after reading bad reviews recently I was bit worried. However last year in July we stayed here with my parents for first time and had great stay that we decided to stay again but without the parents. I like to judge for myself, rather than read reviews. it does have good points and bad points, Location is spot on, bed was comfy and room was big enough. however you can only get wifi in recep... Read more
from
Submitted on 21-09-2016
I forgot to review this hotel when I stayed in January. An old hotel which is showing its age. Would have been fantastic in its heyday but the decorative plaster work is in much need of a painting. The single room was basic and had no view. Can't complain about the food and the staff were friendly. Stayed with National Holidays so had a cheap price drinks package for part of the evening. Saying that however a pint is only £2 during the day. Probably won't stay again, only did so as my regul... Read more
from Salford, United Kingdom
Submitted on 21-09-2016
Sea view if you can see through the filthy windows. Cigarette ends on window ledge and balcony. Paper under the bed from god knows when. Room wasn't as pictured before booking TV small as you can get without it being hand held. My step daughter paid 102for one night and was horrified . For such a big company someone needs a severe shake.
from Newcastle upon Tyne, England, United Kingdom
Submitted on 22-09-2016
Blackpool has a lot to offer for everyone. The Hotel does not live up to its name and made me sad that such an historic hotel The Grand now named the Metropole is in such a state of disrepair. The room we spent three nights in ha huge crack in the ceiling and the bathroom pipes had been painted over but you could see the black through the cracks. We were in room 140 which is in the centre of the Hotel around a yard/for pipes and waste storage, the windows were large but covered in pigeon poo an... Read more
from Coxhoe, England, United Kingdom
Submitted on 22-09-2016
Please don't waste your money on this hotel. Stayed at this hotel 22/09/2016. It's really old and dated, awful smell that hits you as you walk through the door. Checked in by a miserable member of staff. The room was tiny, really dated and quite dirty. Windows were filthy to the point where you could barely see through them. One towel, even though we booked as 2 guests. The television was about 15 years old and also didn't work. There was no hairdryer, had to ask at reception TWICE. When leaving... Read more
from Castleford, United Kingdom
Submitted on 23-09-2016
We recently stayed here for a 5 day National Holidays break the holiday was fine but the hotel was not.I must state there is other hotels available with National Holidays its just we picked this for its location. When we arrived we were dropped off at the back of the hotel as this is the only access for coaches entering the hotel off the main road you meander along the corridors to the reception at the front whilst we were walking along the corridors some guest rooms which had been already clean... Read more
from Bradford, United Kingdom
Submitted on 23-09-2016
Went on another 4 day break, this time with local firm Oakleaf coaches. Arrived at 2.15 and were able to check in and receive key card but not get into the room until 3pm. No problem for me I decided to sit in the conservatory bar with a pint of lager and a good book to read. My room was a lot better than when I stayed in March. I was on the third floor this time, and room 314 which was almost at the end of the corridor through a fire door with just 4 rooms so certainly no noise from other re... Read more
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