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Sheraton Dubai Mall of the Emirates Hotel

Dubai, United Arab Emirates (DXB)

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Based on 1761 reviews
Room & Rates

Executive Twin Room, 2 Single Beds

2 twin beds
377 sq feet (34 sq meters)

Entertainment - Free WiFi and wired Internet access, LCD TV, iPod dock
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and free bottled water
Sleep - Premium bedding, a pillow menu, and blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, and a shower/tub combination with a rainfall showerhead
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Connecting/adjoining rooms can be requested, subject to availability
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Superior Twin Room, 2 Single Beds

2 twin beds
377 sq feet (34 sq meters)

Entertainment - Free WiFi and wired Internet access, LCD TV, iPod dock
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and free bottled water
Sleep - Premium bedding, a pillow menu, and blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, and a shower/tub combination with a rainfall showerhead
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Connecting/adjoining rooms can be requested, subject to availability
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Junior Suite, 1 King Bed

1 king bed
592 sq feet (53 sq meters)

Entertainment - Free WiFi and wired Internet access, LCD TV, iPod dock
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and free bottled water
Sleep - Premium bedding, a pillow menu, and blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, and a shower/tub combination with a rainfall showerhead
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Connecting/adjoining rooms can be requested, subject to availability
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Executive Suite, 1 King Bed

1 king bed
538 sq feet (48 sq meters)

Entertainment - Free WiFi and wired Internet access, LCD TV, iPod dock
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and free bottled water
Sleep - Premium bedding, a pillow menu, and blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, and a shower/tub combination with a rainfall showerhead
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Connecting/adjoining rooms can be requested, subject to availability
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Classic Room

1 king bed or 2 twin beds
Entertainment - Free WiFi and wired Internet access, LCD TV, iPod dock
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and free bottled water
Sleep - Premium bedding, a pillow menu, and blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, and a shower/tub combination with a rainfall showerhead
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Connecting/adjoining rooms can be requested, subject to availability
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Club

1 king bed or 2 twin beds
Entertainment - Free WiFi and wired Internet access, LCD TV, iPod dock
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and free bottled water
Sleep - Premium bedding, a pillow menu, and blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, and a shower/tub combination with a rainfall showerhead
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Connecting/adjoining rooms can be requested, subject to availability
Hide room details

Club

1 king bed or 2 twin beds
Entertainment - Free WiFi and wired Internet access, LCD TV, iPod dock
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and free bottled water
Sleep - Premium bedding, a pillow menu, and blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, and a shower/tub combination with a rainfall showerhead
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Connecting/adjoining rooms can be requested, subject to availability
Hide room details

Junior Suite

1 king bed
Entertainment - Free WiFi and wired Internet access, LCD TV, iPod dock
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and free bottled water
Sleep - Premium bedding, a pillow menu, and blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, and a shower/tub combination with a rainfall showerhead
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Connecting/adjoining rooms can be requested, subject to availability
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Executive Suite

4 king beds
Entertainment - Free WiFi and wired Internet access, LCD TV, iPod dock
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and free bottled water
Sleep - Premium bedding, a pillow menu, and blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, and a shower/tub combination with a rainfall showerhead
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Club Room

Club Room

1 king bed or 2 single beds
377-sq-foot (35-sq-meter) room with city views

Club Level - Club Lounge access, buffet breakfast, light refreshments, and Internet access in the lounge
Entertainment - Free WiFi and wired Internet access, LCD TV, iPod dock
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and free bottled water
Sleep - Premium bedding, a pillow menu, and blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, and a shower/tub combination with a rainfall showerhead
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
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Deluxe Suite

Deluxe Suite

1 king bed
721-sq-foot (67-sq-meter) room with city views

Layout - Living room and sitting area
Entertainment - Free WiFi and wired Internet access, LCD TV, iPod dock
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and free bottled water
Sleep - Premium bedding, a pillow menu, and blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, and a shower/tub combination with a rainfall showerhead
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
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Executive Suite

Executive Suite

1 king bed
926-sq-foot (86-sq-meter) room with city views

Club Level - Club Lounge access, buffet breakfast, light refreshments, and Internet access in the lounge
Layout - Bedroom, living room, and dining area
Entertainment - Free WiFi and wired Internet access, LCD TV, iPod dock
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and free bottled water
Sleep - Premium bedding, a pillow menu, and blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, and a shower/tub combination with a rainfall showerhead
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Junior Suite

Junior Suite

1 king bed
592-sq-foot (55-sq-meter) room with city views

Layout - Bedroom, living room, and sitting area
Entertainment - Free WiFi and wired Internet access, LCD TV, iPod dock
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and free bottled water
Sleep - Premium bedding, a pillow menu, and blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, and a shower/tub combination with a rainfall showerhead
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Classic Room

Classic Room

1 king bed or 2 single beds
377-sq-foot (35-sq-meter) room with city views

Entertainment - Free WiFi and wired Internet access, LCD TV, iPod dock
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and free bottled water
Sleep - Premium bedding, a pillow menu, and blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, and a shower/tub combination with a rainfall showerhead
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Deluxe Room

Deluxe Room

1 king bed or 2 single beds
377-sq-foot (35-sq-meter) room with city views

Entertainment - Free WiFi and wired Internet access, LCD TV, iPod dock
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and free bottled water
Sleep - Premium bedding, a pillow menu, and blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, and a shower/tub combination with a rainfall showerhead
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Royal Suite

Royal Suite

1 king bed
1647-sq-foot (153-sq-meter) room with city views

Club Level - Club Lounge access, buffet breakfast, light refreshments, and Internet access in the lounge
Layout - Bedroom, living room, and dining area
Relax - Private spa tub
Entertainment - Free WiFi and wired Internet access, LCD TV, iPod dock
Food & Drink - Kitchenette with refrigerator, microwave, coffee/tea maker, and electric kettle
Sleep - Egyptian cotton linens, a pillow menu, and blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, and a shower/tub combination with a rainfall showerhead
Practical - Sofa bed, safe, and free newspaper; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Superior Room

Superior Room

1 king bed or 2 twin beds
377-sq-foot (35-sq-meter) room with city views

Entertainment - Free WiFi and wired Internet access, LCD TV, iPod dock
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and free bottled water
Sleep - Premium bedding, a pillow menu, and blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, and a shower/tub combination with a rainfall showerhead
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Sheraton Dubai Mall of the Emirates Hotel
Sheikh Zayed Road - Al Barsha Mall of the Emirates, Dubai, United Arab Emirates 450309

Rooms
Make yourself at home in one of the 481 air-conditioned rooms featuring iPod docking stations and LCD televisions. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with shower/tub combinations feature rainfall showerheads and designer toiletries. Conveniences include phones, as well as safes and desks.

Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a sauna, and a fitness center. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge). Getting to the surf and sand is a breeze with the complimentary beach shuttle.

Dining
Enjoy a meal at one of the hotel's dining establishments, which include 3 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with your favorite drink at a bar/lounge or a poolside bar.

Business, Other Amenities
Featured amenities include a business center, limo/town car service, and express check-in. Event facilities at this hotel consist of a conference center and meeting rooms. Free valet parking is available onsite.

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Know Before You Go

  • Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: AED 120 for adults and AED 60 for children (approximately)
  • Rollaway beds are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Mandatory Fees and Taxes

You'll be asked to pay the following charges at the hotel:

  • Tourism fee: AED 20 per accommodation, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

AMENITIES:
  • 24 Hour Room Service
  • 24-Hour Front Desk
  • ATM Machine
  • Babysitting
  • Business Center
  • Coffee Shop
  • Concierge Desk
  • Conference Rooms
  • Dry Cleaning Service
  • Elevator / Lift
  • Express Check-In
  • Express Check-Out
  • Fitness Facility
  • Gift Shop on Property
  • Hypoallergenic Room Available
  • Jacuzzi/Hot Tub
  • Kiddie Pool
  • Laundry Services/Laundry Facility
  • Library / Video Library
  • Lounge/Bar
  • Multilingual Staff
  • Poolside Bar
  • Porter / Bellhop
  • Sauna
  • Shopping
  • Spa Services
  • Steam Room
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 1761 reviews
from
Submitted on 27-05-2016
As far as hotels and prices go in Dubai il rate this a 3/5. Positive attributes of the hotel are its location and that it is in one of the good malls of Dubai. View is terrible as far as views go, and not much facilities in the hotel on a Dubai standard. Good place to stay if you are on business and need access to transport as there is an metro station within the mall. But as far as rooms go you will be disappointed.
from
Submitted on 27-05-2016
My kids and I LOVED this hotel! Gorgeous room on the 19th floor with an incredible view of both the Burj al Arab/water and city. Breakfast buffet was endless and we loved the rooftop pool and pool bar! Staff were very friendly and accommodating. As it is part of the Mall of the Emirates, we had access to so much, so close! We would definitely return to this hotel!
from Sydney
Submitted on 29-05-2016
We stayed here for 4 nights after a trip to France. Ideally located next to The Mall of Emirates was perfect for us as it gave us choice for meals as well as access to a supermarket to get supplies as we were travelling with a toddler. Excellent arrival service from the porters however check in took far longer than necessary and the gentleman checking us in seemed disinterested and I find it so rude the amount of times he picked up the phone to either receive or make a call. All that aside we... Read more
from
Submitted on 29-05-2016
The Sheraton hotel was perfect for my wife and my parents, the Mall of the Emirates is connected so we did not need to go everywhere together, my parents could wake up early and go shopping themselves, the many restaurants in the mall meant that meals were easy. Good location and easy to reach other places in dubai. My father and I ran errands while my mum and wife sat by the rooftop pool. Overall a Perfect hotel. It's worth getting the rooms with a sea view as the view is much better than the m... Read more
from England, United Kingdom
Submitted on 29-05-2016
My mother and I have returned here agin after only 9 months! We feel very much at home here. The service is THE BEST. All the staff are so hospitable and take care of every detail. This is our second day here. Rashid at reception is an asset to this hotel. His hospitality can not be beaten and always welcomed us with a friendly smile. Durga in the Sheraton club is brilliant and he never forgets how I like my fruit cocktail. I even got my PlayStation in the room again. The pool is excellent and v... Read more
from
Submitted on 02-06-2016
We enjoyed our stay at this hotel for 3 nights in very late May. Reception check in was quick which was good as we checked in after 1am and the staff overall are extremely efficient and personable. The location is excellent with the Mall of the Emirates attached to the hotel and the metro link - beware of the walk from the Metro link station at Dubai Mall to the shops. We used the red hop on hop off bus which also stops at the Mall of the Emirates and found it a great way to see Dubai. Good view... Read more
from
Submitted on 03-06-2016
We felt compelled to write another review as so the staff are all so endearing. Suresh personalised our room with a swan and elephant made of towels. Extra towels or soap was readily available. Durga and Azharul din at breakfast made sure i had my mixed fruit drink whilst I enjoyed the panorama of Dubai from the Sheraton club. Everyone is so helpful. Kibria has informed me of rooms for physically challenged guests so We will be bringing my grandparents here in Summer. He has also suggested s... Read more
from Gravesend, United Kingdom
Submitted on 04-06-2016
Great hotel, with all the attractions not far away. Great service, we a great buffet. We had a deluxe suite, which was lovely. My friends and I loved the hotel. The staff were extremley helpful in recommending places and the front desk staff were able to get us checked in early, so thank you for a great relaxing stay.
from Sydney, Australia
Submitted on 06-06-2016
We booked 2 nights at this hotel because it is attached to the mall of the Emirates. The concourse is a confusion of cars but we find our way through and go up to the fifth floor to check in. At 9pm our King room isn't available ,although our arrival time had been notified to the hotel, so we settle for a twin room as we have been travelling since early morning. The receptionist tells us we must check out by 12 noon. I pointed out we had a 24 hour check in/ out booked through Emirates . She rel... Read more
from Lahore, Pakistan
Submitted on 06-06-2016
Excellent hotel, with all the attractions not far away. Great service By Reception Nadeem highly profesional and friendly personality,, made my stay wonderful, Although in Dubai with Sheraton brand & five star property visitors not allowed in room made me upset ??????But by great service from Mr. Nadeem we just ignored that visitors not allowed in room..... he was able to get us checked in early, after my tiring long flight and all over my stay i found him very friendly & helpful and thanks fo... Read more
from Glasgow, United Kingdom
Submitted on 27-06-2016
Love this hotel, the staff cant do enough for you and always cheery. Arrived very late into the evening/early morning and were greeted with a very personal touch asking about our flight etc. The hotel room was superb, huge with a fantastic view i could of sat and looked out the window all night. The pool area is lovely and the attendant is very attentive, holding the doors open and placing the towels on the sun-lounger. We never ate at the hotel so i cant comment, but we did have a drink in the ... Read more
from Gilles Plains
Submitted on 28-06-2016
We stayed at the Sheraton for one night on our way to Cyprus from Australia. Checked in staff were great, we got upgraded to a junior suite as the lovely lady noticed we were travelling with my Dad and said it would be easier for him to have a shower in the junior suite as it is a rain shower and not over the bath tub like in the standard rooms. Our bags were taken quickly to our room .The room was very spacious and was very nice. Breakfeast in the morning was fantastic one of the best i have ha... Read more
from Kuwait
Submitted on 28-06-2016
Suite was good for family and it was comfortable, with location above the mall makes it easy for shopping ...the only issue was that the shower and toilet was missing privacy as it has access from the room with no door that separate them
from New York City, New York
Submitted on 29-06-2016
Overall I had a pleasant stay at the Sheraton. The breakfast was good and the vantage bar provided a good refuge for some of the restrictions during Ramadan. Room was spacious, fast wifi speed, and clean. The gym was well appointed and the pool was very nice for some laps in the morning. The location was great as the property is connected to the Mall where the was access for amazing food choices and obviously world class shopping. The reason(s) why I didn't give 5 stars was the following 1. I ... Read more
from Florence, Italy
Submitted on 30-06-2016
It was the first time to book in the Sheraton Dubai Mall, and incredibly it was a nice discover about the great quality of forniture, the spacious room and the location itself, practically joined with the Mall of Emirates! All these things, the courtesy of the personnel made my staying pleasant and enjoyable at the best! Thanks guys!
from London, United Kingdom
Submitted on 04-07-2016
Stayed 4 days in the club rooms. Rooms were very cosy with great beds and linen, bathrooms clean and spacious. Good all round hotel for any purpose, and having the Emirates Mall below was fabulous with all the options for dining,shopping etc
from
Submitted on 06-07-2016
Sheraton Mall of Emirates is very cousy hotel. It is one of the very few 5+ hotels in Dubai that has connected room with suites. I stayed in junior suites and executives suites with my family. The hotel has easy access to the mall.
from Kuwait City, Kuwait
Submitted on 08-07-2016
I stay fairly frequently at the Sheraton on Business travel, and am only now reviewing, as I should give them a shout out. This is a great location at the Mall of Emirates (can access the mall directly), which is also quite close to attractions such as Wild Wadi, Jumeirah, etc. The service is what I enjoy. There is nothing that specifically stands out, except the fact that all the staff make an effort to make your stay pleasant. There is always a greeting when you enter, and this continues at ... Read more
from
Submitted on 08-07-2016
The hotel is good & clean In the mall I enjoyed it to be honest I didn't stay long, only a Day But the service is good also We had Family Room which wasn't clear in the website is it a room or apartment because it was written "two rooms" and so on But we found out that its Connected rooms no apartment or Suit And for the complimentary coffee it was in each room like 3 in 1 coffee only "one" no spoon !! How to do the coffee i dont know Also the water usually i find 4 or more But to every room onl... Read more
from Brussels, Belgium
Submitted on 11-07-2016
Lovely hotel which is conveniently placed within the Emirates Mall, Sheraton gave me a wonderful experience. I love the front terrace with the view of downtown and Burj Khalifa, its a great place to have shish. I could just get up in the morning and walk straight into the mall or car park, so the ease was perfect. Stayed on floor 17 with beautiful views of the Burj Al Arab opposite. Breakfast has a great range of foods, indian, arabic, oriental, and they make fresh eggs and waffles of your choic... Read more
from Karachi
Submitted on 14-07-2016
We are currently staying on the 6th Floor. We arrived bit early and the hotel management was kind enough to let us check in early. The check-jn was smooth and room seems quite nice. We flew in on an overnight flight with our 9 month baby. so we were planning to take a long nap before venturing out on our shopping spree! But as soon as we got into the sleeping mode, we started hearing construction related sounds, which gradually kept getting louder and louder! Thankfully, since we were so tired,... Read more
from Germany
Submitted on 17-07-2016
As SPG member I received an upgrade to a suite. Was a good stay. Welltrained staff. Clean rooms. The highlight was Friday brunch at Sanabel's, food excellent, very large choice, crazy chocolate room. Excellent value for money. Easy access to Mall of the Emirates, also to Metro
from Melbourne, Australia
Submitted on 18-07-2016
Arrived around 2am in the morning and the staff were helpful and friendly. Lovely room on the 16th floor with beautiful views and a lovely breakfast every day, with a great variety. So convenient as it was attached to The Emirates Mall which was huge and had lots of restaurants to choose from. When we had to deal with any of the staff, they were friendly and courteous and nothing was too much trouble. We would definitely stay there again.
from
Submitted on 18-07-2016
Room was very spacious, clean and modern. It's a great spot for shopping and lots of restaurant options without having to really leave the hotel area as it is directly linked to the huge mall. It is not close to the beach at all and the pool area was quite small which was a bit disappointing considering the heat. Staff were helpful enough, would definitely recommend if it's your first time visiting Dubai.
from Oakland, California
Submitted on 20-07-2016
The hotel is attached to the Mall of Emirates, which makes it a great location. The hotel staff was professional, courteous, and the room was amazing. A deep tub for amazing relaxation. And there's a screen to separate the view from the bath to the room, should you want more relaxation. Amazing!
from Chennai (Madras), India
Submitted on 20-07-2016
Amazing place to visit and stay. So many things to do and see in Dubai, amazing location and view. Food is at its best, with the help of the great cooks behind the the amazing dishes. Loads of verity to choose from and tastes so delusions. Overall the best place to visit and stay for a couple of days.
from
Submitted on 21-07-2016
Tonight is second of our s even night accommodation in this hotel. Totally we are satisfy with everything but there is something wrong our missed I get a room upgrade to deluxe with fantastic skyline view on my birthday. Thanks to SPG for that... But I don't get birthday cake yet unfortunately after 2 days! + skyline view of deluxe room is spectacular + direct mall connection will give you access to everything + all employee are professional and helpful + everything is clear in room and all oth... Read more
from Manchester, United Kingdom
Submitted on 21-07-2016
I found that most shops are expensive but on a plus side it is very good to have dinner in and cheap. There is a vast variety of places to get something to eat with a abundance of different cuisines to choose from and a welcome break from hotel resturants
from
Submitted on 23-07-2016
So here we are again just a month after our last visit. We enjoyed it so much that we booked again. This is a hotel with such a personal touch and simply the best in term of customer service. From Rashid, Nadir and Tariq in reception who foresaw that our room upgrade was suited to our needs to dedicated Kibria who designated Suresh, an outstanding personality who always has a smile on his face, to ensure our room was to the highest standards. Durga, Helena and Ihsan in the sheraton club upstairs... Read more
from Karachi, Sindh, Pakistan
Submitted on 24-07-2016
It's a great hotel. The rooms are modern, well equipped and give an amazing view of the city. It's got really nice cafes, restaurants and the food is delicious. The hotel is directly connected to the Mall of the Emirates where you can shop, eat or take the metro to explore the rest of the city. The staff is amazing. The hotel gives such a smooth experience that you can get on with your work without worrying about anything.
from Lagos, Nigeria
Submitted on 24-07-2016
I arrived Sheraton Dubai Mall of the Emirate on the 20th of July without any luggage on Emirate flight fom London, the airline explained there was a technical problem at Heathrow Airport and there was assurance it will most likely arrived on the next light and will be delivered at the hotel. It was not delivered and i was very depressed. I went to the concierge, the intervention by the team lead by one Lijin was extremely warm and very helpful, he ensured he did everything to calm me and trace m... Read more
from
Submitted on 25-07-2016
I stayed in this hotel for 3 nights and booked a Family room which consists of 2 interconnecting classic rooms which were comfortable and accessible keeping in mind we have 3 children. However one of the rooms were having issues with hot water supply in shower which didn't disturb us much due to Dubai already being so hot.
from
Submitted on 25-07-2016
We flew into Dubai very early in the morning after the attempted coup in Turkey. We were allowed into our room immediately which was greatly appreciated after the turmoil of the past couple of previous days. Our room was very well equipped and all staff were extremely friendly and helpful - they certainly made us feel welcome.Breakfasts in the hotel were delicious and there was a good range of food on offer.The fact the the hotel is attached to the Mall of the Emirates and the metro is another p... Read more
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