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Kempinski Hotel & Residences Palm Jumeirah

Dubai, United Arab Emirates (DXB)

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Based on 524 reviews
Room & Rates
Family Superior one bedroom suite

Family Superior one bedroom suite

1 King Bed
1055-sq-foot (98-sq-meter) individually furnished room, furnished balcony with partial ocean and courtyard views

Layout - Bedroom, living room, and dining area
Entertainment - Free WiFi, 40-inch LCD TV with premium channels, and iPod dock
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher
Sleep - Pillowtop bed, Egyptian cotton linens, a down duvet, a pillow menu, and blackout drapes/curtains
Bathroom - 2 bathrooms, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Washer/dryer, phone, and access to in-room child care; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Family Suite, 2 Bedrooms, Ocean View

Family Suite, 2 Bedrooms, Ocean View

1 King Bed and 2 Twin Beds
1206-sq-foot (112-sq-meter) individually furnished room, furnished balcony with beach views

Layout - Bedroom, living room, and dining area
Entertainment - Free WiFi, 40-inch LCD TV with premium channels, and iPod dock
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher
Sleep - Pillowtop bed, Egyptian cotton linens, a down duvet, a pillow menu, and blackout drapes/curtains
Bathroom - 2 bathrooms, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Washer/dryer, phone, and access to in-room child care; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Family Suite, 2 Bedrooms, Palm View

Family Suite, 2 Bedrooms, Palm View

1 King Bed and 2 Twin Beds
1205-sq-foot (112-sq-meter) individually furnished room, furnished balcony with beach views

Layout - Bedroom, living room, and dining area
Entertainment - Free WiFi, 40-inch LCD TV with premium channels, and iPod dock
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher
Sleep - Pillowtop bed, Egyptian cotton linens, a down duvet, a pillow menu, and blackout drapes/curtains
Bathroom - 2 bathrooms, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Washer/dryer, phone, and access to in-room child care; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Deluxe Penthouse, 4 Bedrooms

Deluxe Penthouse, 4 Bedrooms

5 Twin Beds
3658-sq-foot (340-sq-meter) individually furnished room, furnished balcony with beach views

Layout - Bedroom, living room, and dining area
Entertainment - Free WiFi, 40-inch LCD TV with premium channels, and iPod dock
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher
Sleep - Pillowtop bed, Egyptian cotton linens, a down duvet, a pillow menu, and blackout drapes/curtains
Bathroom - 2 bathrooms, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Washer/dryer, laptop-compatible safe, and free newspaper; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Superior Suite, 3 Bedrooms

Superior Suite, 3 Bedrooms

2 Full Beds and 2 Twin Beds
25726-sq-foot (2390-sq-meter) individually furnished room, furnished balcony with ocean and lagoon views

Layout - Bedroom, living room, and dining area
Entertainment - Free WiFi, 40-inch LCD TV with premium channels, and iPod dock
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher
Sleep - Pillowtop bed, Egyptian cotton linens, a down duvet, a pillow menu, and blackout drapes/curtains
Bathroom - 2 bathrooms, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Washer/dryer, laptop-compatible safe, and free newspaper; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Kempinski Hotel & Residences Palm Jumeirah
Crescent West, Palm Jumeirah, Dubai, United Arab Emirates

Rooms
Make yourself at home in one of the 244 individually furnished guestrooms, featuring kitchens with full-sized refrigerators/freezers and stovetops. Your pillowtop bed comes with down comforters and Egyptian cotton sheets. Rooms have private furnished balconies. 40-inch LCD televisions with digital programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.

Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After a day at the private beach, you can enjoy other recreational amenities including a 24-hour health club and an outdoor pool. Additional amenities at this aparthotel include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge). If you'd like to spend the day shopping, you can hop on the complimentary shuttle.

Dining
Satisfy your appetite at one of the aparthotel's 2 restaurants. Relax with your favorite drink at a bar/lounge or a poolside bar. Buffet breakfasts are available daily for a fee.

Business, Other Amenities
Featured amenities include a business center, limo/town car service, and express check-in. This aparthotel has 8 meeting rooms available for events. Free valet parking is available onsite.

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Know Before You Go

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the aparthotel prior to arrival, using the contact information on the booking confirmation.
  • Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: AED 140 for adults and AED 70 for children (approximately)
  • Rollaway bed fee: AED 240 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Mandatory Fees and Taxes

You'll be asked to pay the following charges at the property:

  • Deposit: AED 1000 per night
  • New Year's Eve (31 December) Gala Dinner per adult: AED 2850.00
  • New Year's Eve (31 December) Gala Dinner per child: AED 1425.00 (from 6 to 12 years old)
  • Tourism fee: AED 20 per accommodation, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

AMENITIES:
  • 24-Hour Front Desk
  • Barbecue Grills
  • Beauty Shop/Salon
  • Business Center
  • Complimentary Coffee
  • Concierge Desk
  • Dry Cleaning Service
  • Elevator / Lift
  • Express Check-In
  • Express Check-Out
  • Game Room
  • Gift Shop on Property
  • Hypoallergenic Room Available
  • Kiddie Pool
  • Kids Club
  • Laundry Services/Laundry Facility
  • Lounge/Bar
  • Multilingual Staff
  • Outdoor Pool
  • Poolside Bar
  • Porter / Bellhop
  • Private Beach
  • Shopping
  • Spa Services
  • Swim-Up Bar
  • Wedding Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 524 reviews
from Riyadh, Saudi Arabia
Submitted on 24-04-2016
We spent really good times at this resort. I really loved it. Service is really good. Food is amazing!! Pool and beach are are really good and huge. too much space for every guest. very comfy place to realx and chill. Room was really huge and well designed. 2 bed rooms for 3 adults is really good and spacious. Extreamly clean. our room was on ground floor with direct access to garden and pool/beach are. very good for families with kids but take care of your young ones not to go to beach/p... Read more
from
Submitted on 25-04-2016
I have to say I was a little put off by all the reviews. But having been there now for 10 days with our entire familiy I just dont get it. We've seen our share of luxury resorts both as just adult traveleres as well as family vacationers and I have to say Kempinski the Palm offers a very very good holiday experience. YES, there are permanent residencies and owner suites in this hotel. For me this is a good thing. It is not an all inclusive, 360degrees entertainment Hotel where music is blasting ... Read more
from Dammam, Saudi Arabia
Submitted on 30-04-2016
I stayed in 2beds apartment. Rooms are large fully equipped kitchen + washing machines. The hotel was good and if any thing needs to be improved is the Restutants, the food there was only ok. The management at frond desk was so kind and helpful. I complain for being over charged than what was the suggested corporate rate I have and the even provided me with more discount which was very appreciated. Really recommend hotel.
from Kuwait
Submitted on 08-05-2016
Enjoyed the 3 nights with the family in a 2 bedroom suite. Spacious and clean. Service professional. Construction around resort, but should end soon. Need a car to get around, but once there.... Kick back and relax. Definitely be back.
from Dubai, United Arab Emirates
Submitted on 11-05-2016
Well we were so happy to find this booking for our 11th anniversary weekend stay a few days in advance. I had mentioned to the hotel that we were having a special occasion and that is usual and customary to do. I also had received an email from the hotel the next day with a request for upgrade to a private pool suite rather than a garden suite which we had booked. It stated that they had extra rooms available and if we wanted to pay more we could upgrade to this at check in. So i immediately app... Read more
from
Submitted on 30-05-2016
Beautiful and large hotel with excellent service, generous rooms and a great pool area. Food was great too and the staff were extremely helpful and friendly. Views from the city side rooms had great sunrise photo opportunities and the chilled towels were appreciated by the pool. Beach has water sports and other activities and there is also a kids club and a few jewellery shops in the hotel. The only down side was that it is surrounded by construction sites and only has 2 quite fancy restaurants ... Read more
from Abu Dhabi, United Arab Emirates
Submitted on 01-06-2016
the staff are very helpful and the hotel are beautiful, there service and faculty as per demand may be the road still under construction making the difficulty to reach but at the same time this will finish soon, always Dubai reaching there target.
from Abu Dhabi, United Arab Emirates
Submitted on 01-06-2016
Would like to say thank you to the hotel staff for being so attentive to me and my family. The hotel area is very green and tidy, 2 bedrooms apartment is just great-recommend Palm View. Me and my family will back to spend one more great weekend there!
from Abu Dhabi, United Arab Emirates
Submitted on 04-06-2016
front desk Staff hospitality specially from Harry showing professionalism with guest relation. Pool side and Beach facilities were amazing Gym is small and Spa facilities such as steam, Sawna...etc were not available. Hotel provided late check our for us, Thanks allot Breakfast was not to our expectation Overall, we enjoyed the stay
from Doha
Submitted on 05-06-2016
When you pay that sort of money for a bed I expect complete silence till at least 10am. Just before 8am maintenance men started banging a hammer on sheet metal directly below the room. Asked them to stop, they said 5 min. Another hour later they are still banging. Called reception and they said sorry, policy was no maintenance till after 11am. Banging went on for another 15min. When checking out the guy couldn't have been less interested. Asked if we enjoyed the stay.......I explained what hap... Read more
from
Submitted on 08-06-2016
our trip was in april 2016.this was mu second trip to dubai.every thing was dreamy.every thing was good that include rooms,foods,restaurants,pool.this is very good palace for being relax and enjoy yourself and your family
from Abu Dhabi, United Arab Emirates
Submitted on 08-06-2016
Lovely stay!!! The food is very tasty, recommend Brunello Italian restaurant, good variety and perfect quality. The hotel area is tidy and well-kept, rooms are clean. My kids were so pampered, thanks for your attention! Would like to come back!
from Dubai, United Arab Emirates
Submitted on 29-06-2016
Would like to share my great Iftar experience in Kempinski the Palm. The Iftar tent which call Layali is very well organized and very cozy: right decoration, fountains, Oud players, delicious food, great service and very attentive staff (we got attention from the management team, guests relation and even Chef). Would like to say thank you to a Chef - amazing job as the food is really more than we expected! Would like to come back to the hotel.
from Riyadh, Saudi Arabia
Submitted on 29-06-2016
i have been there recently and the hotel is not up the name that we used to, but it docent mean that it's that bad. it's ok we have taken three bedroom suite with a swimming pool. the hotel lobby is below average and it looks old and i really don't know why. add to that the location which is not a plus too. it's really good if you're planning not to get out of the hotel or just going to visit near by attractions which very few. but the staff and service is really marvelous as it's th... Read more
from Dubai, United Arab Emirates
Submitted on 01-07-2016
This hotel is definitely one of the best that we've been to. The interior design is quite impressive, the rooms are massive. We booked an ocean view 2 bedroom suite and we were just amazed how extravagant the place is. The kitchen was fully-equipped, there were chandeliers in the bedroom and living room and the bathroom was nice and tidy and luxurious. Since the hotel was not so busy, we were accommodated for an early check in. Loved the temperature-controlled pool, my son had an amazing time. I... Read more
from Zurich, Switzerland
Submitted on 02-07-2016
The hotel feels run down, it's as if they used a sub-par contractor, all across the hotel you see examples where the finishing is not up to the standard you would expect (like poorly fixed buttons at the swimming pool, a gilded handrail in the lobby that looks cheap, a spa which feels like it has been put in afterwards at low cost, a Red Bull branded fridge at the pool bar etc.). It's things you would not expect at a chain that considers itself upper class. And also it is very different from the... Read more
from Dubai, United Arab Emirates
Submitted on 09-07-2016
Definitely this hotel is a family destination. We had a wonderful time in the hotel, the kids enjoyed playing and Swiming. Location is excellent on jumirah Palm. We stayed in four bed room apartment which is huge for us! Thanks for staff who keep the hotel clean and tidy.
from Guildford, United Kingdom
Submitted on 11-07-2016
This hotel can simply not be faulted. If you can ever afford it, go!! The only downside is when you have to leave. We had a very spacious 2 bedroom suite, with gorgeous bath rooms and the most comfortable beds, Heaven on earth. Lovely food, amazing pool area, attentive and respectful staff....
from Boston, Massachusetts
Submitted on 13-07-2016
This hotel is probably the lowest service hotel in Dubai. The staff especially russian speaking ones are totally rude and acted as if they were my boss. I made a two page long complaint to the general manager regarding rude behavior and verbal abuse from one of the staff members, and never got a reply. Every time i asked they were saying that its being reviewed and will b answered shortly but they never did. We spent 11 days in two -2bedroom apartments paying a huge amount of money for the hotel... Read more
from Newbury, United Kingdom
Submitted on 22-07-2016
Every aspect of our stay was excellent. We were upgrades to a 2 bedroom suite. It was quiet as low season. The staff could not do enough for us. I would stay here again or any kempinski The staff helped us with bookings and all problems sorted quickly and efficiently. Luxury stay. Mjdibson
from Abu Dhabi, United Arab Emirates
Submitted on 23-07-2016
Kempinski the palm is nice and good hotel, nice welcoming and friendly staff , my booking was tow bedroom with private swimming pool, the room was nice and the kitchen including everything that ee need . The swimming pool is good also . I will come agian for sure.
from Abu Dhabi, United Arab Emirates
Submitted on 25-07-2016
I stayed here for one night with 2 friends while in Dubai. We had a two bedroom suite and it was huge! The only thing I found was everything was so grand and so over the top that they actually hadn't taken into account comfort or practicality. Although the beds were very comfortable, none of the sofas or chairs were. The grounds of the hotel are just beautiful, the staff are so so friendly, and overall this is a very impressive and grand hotel. We were able to check into our room early, whi... Read more
from Abu Dhabi, United Arab Emirates
Submitted on 28-07-2016
The room size very comfortable, apartments are ideal for families, staff very helpful especially Mr. Ahmed in the reception he is really keen to make your stay perfect. The only thing if they provide complimentary cold water or pop icecre near the beach and pool will be good as other hotels dose.
from Dubai, United Arab Emirates
Submitted on 02-08-2016
A very nice and peaceful hotel. Suits families and i beleive the best choice for families .. Very good staff in all .. Was pleasure staying there and going to repeat it. Thanks to everyone especially Iana at the reciption for her lovely way of handling clients .. Thanks
from Kuwait City, Kuwait
Submitted on 06-08-2016
Well this was my 3rd stay at Kepminski Palm, and the 2nd in this suite (2 rooms with private pool). 1st we asked for early check in (before 3 pm) and we did get the room on time of arrival, but it was the worst one I guess!! the location is really bad was next to construction site (owned by same hotel) and I noticed that there were not enough umberellas for the pool (3 small one and 2 of them were broken which we couldnt move)!! we asked for more (3 times) and we got only 1!! and since its a "pr... Read more
from Newcastle upon Tyne, United Kingdom
Submitted on 10-08-2016
Had our family holiday at the Kempinski. The hotel service and staff were first class, they make a really big effort to make your holiday special and cannot do enough to help. The room was spectacular and certainly the best we have stayed at within Dubai. Would highly recommend this hotel.
from Tehran, Iran
Submitted on 10-08-2016
Got the pent house at the kempinski and it was decorated absolutely perfect.have our own jacuzzi on the balcony and got 4 master bedrooms with lots of closets inside .very neat and the staff were very nice.has the great view and a very nice bid sized balcony.the kitchen were big and handy .but not so sure about the breakfast which does not even included
from Riyadh
Submitted on 11-08-2016
This is the best hotel experience ever. Rooms are extra big and very clean. Bathrooms are big and well maintained. The staff are very professional especially Diana the chef and Ahmed the receptionist.
from Ajman, United Arab Emirates
Submitted on 11-08-2016
Around one o'clock night stuff was knocking the door to deliver the water which had not requested and calling the room. It was really annoying. Breakfast was not to good. Moreover there was no tissues in the roomsame and I had to call and request for.
from Kuwait City, Kuwait
Submitted on 12-08-2016
This is the third time I have stayed in Kempinski Hotel & Residences Palm Jumeirah with my family for vacation. We booked the 2 bed room suite with privet pool and stayed for 5 nights. First let me point the pros: 1. our suite was ready as soon as we arrived, which was excellent, but apparently no one want this suite (as I'll explain later). 2. The rooms, beds, bathrooms and furniture are top of the line and very clean. 3. customer service was fairly good. now the cons: 1. the suite given for... Read more
from
Submitted on 12-08-2016
Every time I come back to Kempinski the Palm I am surprised by the beautiful apartments and perfect service. My third time in the hotel and I was never dissapointed.Is perfect for families.The service and the team is very professional-from the check in to the nice dinner on the beach.Well done! Strongly recommend
from Abu Dhabi, United Arab Emirates
Submitted on 13-08-2016
I loved the stay in this hotel for many different reasons , the reception staff (Ahmed) is very respectable, helpful and really and experienced staff member, Amjad the security manager is amazing in what he does, helpful in every way possible and a great man. The atmosphere in general in this hotel is an exciting experience and a lovely view of the ocean and the palm. I would like to thank Mr Amjad, Mr Dmitry, Mr Ahmed and Mr Arif for being helpful and supportive with the minor issue i had , Tha... Read more
from Dubai, United Arab Emirates
Submitted on 25-08-2016
I really enjoyed my stay there .. it was such an amazing vacation in kempinski hotel the palm . i chose two bedrooms villa with private swimming pool . the view was super great and the weather was a kin of pleasant weather because of its location which is so close to the see. the warm welcome and the lovely stuff made our stay more enjoyable . the food was yummy and there was a good number of parks for group of cars .
from
Submitted on 27-08-2016
The breakfast at the Italian restaurant there is wonderful. A wide variety of food ranging from classic English breakfasts to stir fries! The staff was very kind and friendly too. One of the chefs there, Chef Diana Peter is lovely! her food is delicious and always checked if we wanted an extra touch added to our food. In addition to that, another chef there, Chef Massimiliano Sperli makes the best spinach fatayer in the world! The waiters and waitresses were so kind and our waitress, Purity (her... Read more
from Paris, France
Submitted on 01-09-2016
Best location on the Palm for a great stay at the Kempinski. Family oriented, with spacious rooms, you can enjoy many activities. Breakfast buffet is amazing with variety of dishes from Europe and Middle East. The pool, at the perfect temperature is huge surrounded by many gardens. Friendly service and free wifi
from
Submitted on 01-09-2016
We stayed in a two bedrooms apartments. the interiors were not up to the standards. The furniture looks old and it feels like the design is incomplete. On top of that; the noise that you hear from the outside is bearable; am not sure if it was due to construction or the Gardner working early morning. It wasn't comfortable at all. Now the worst thing ever was the service provided at the hotel. The last day for us at the hotel; We requested late check out from the reception; and my request came a... Read more
from London, United Kingdom
Submitted on 03-09-2016
Fantastic property grounds and building, excellent location, great beach and pool, super attentive staff and a global mix of guests! Palm Jumeirah is a gret location, just enough far away from the hustle and bustle but still quick and easy access to town for entertainment, basic needs and shopping. The property is huge and stylish, with everything one needs all self contained. The pool is gigantic, pretty and romantic. The beach has a lovely view of the Dubai skyline. Food is great everywhere. ... Read more
from Detroit
Submitted on 09-09-2016
A bit pricey but well worth the money. Rooms were well maintained and comfortable. Hotel grounds had lots to do and places to relax. Staff was incredibly helpful to my family's needs. For future trips to Dubai, I'll be staying here.
from Abu Dhabi, United Arab Emirates
Submitted on 10-09-2016
My third visit to that beautiful hotel and finally I decided to share my great stay. Very warm welcoming from he time you enter even if the reception is a bit small,but the staff are warm and hospitable. I would like to see more activities at the beach and swiimung pool side to keep us busy
from Hawalli, Kuwait
Submitted on 12-09-2016
And it was comfortable place and the room service it was nice and good staff and friendly reception and beautiful swimming pool and the room was beautiful with nice view I wish to come back again in the same room and God bliss you
from
Submitted on 15-09-2016
I stayed in a three bed room suite and i was really shocked from the entrence it was small very old style looking and then the furniture was very over used and old and it was not worth really the money i paid. the service was not bad but really everything else was disapointing they only had one small resturant and the other one was closed and they didnt stick to the sechdule for the kids programe for three nights, really i regret booking there and i would really advise no one to stay there. No f... Read more
from Dubai, United Arab Emirates
Submitted on 15-09-2016
The hotel is huge , the rooms also it looks luxurious but you feel some touches of quality is missing . Not the best value of money and the food is very average , the hotel has its private beach but it looks like a Lagonna and not attractive to swim , a lot of stones . We ordered some food in room and after waiting more than one hour the food was delivered was not as expected , and also we did not want to tell them that the food was not the same we ordered because the kids can not wait more ti... Read more
from
Submitted on 16-09-2016
Good service and chef Dana makes the best food. Will not hesitate to go again. Kids loved the villa with a private swimming pool, the only thing the hotel needs is some family entertainment or a kids club.
from Abu Dhabi, United Arab Emirates
Submitted on 21-09-2016
The prices were a bit costly. But the the rooms' designs and the interior of the hotel was beautifully put together. The buffet was excellent.The staff were really welcoming and kind. There weren't many swimming pool and relaxing options as other hotels in Dubai.
from Mumbai (Bombay), India
Submitted on 22-09-2016
It is very good hotel in the location for this pretty good if you are a big fan of nonwage and not an Indian you can recommend this hotel because this hotel also serves Indian food which is pretty decent and pretty good for only Indian travellers
from
Submitted on 22-09-2016
We went there with our families and really enjoyed the hospitality of staff , rooms and pool. Breakfast was veryyy good and chefs were very sweet and helpful specially Chef Diana she really took care of us everyday and made us fresh yummm French toasts, pancakes and waffles. I would highly recommend it.
from Moscow, Russia
Submitted on 23-09-2016
I came here with friends to spend a day by the beach. So this is not a review for rooms. I just wanna say that the only reason I'm writing this is because it was extremely sad to watch the staff being so demotivated and irritated. I'll just give an example of pool bar: no one smiles. No one! Some items from the menu (cocktails) are not available, as they have no ingredients. You watch the bartender walk around behind the bar counter looking for a bottle opener for 5 mins... there is simply not e... Read more
from
Submitted on 23-09-2016
Feel like stay in home , Great Design and Comfy , Super Clean properties , Well maintenance . Kempinski Brand always make me appreciate , Awesome brand , Enjoyed the hospitallity and helpful Staff. Breakfast was great
from Dubai, United Arab Emirates
Submitted on 25-09-2016
We been there as Privilee members and not at all good. Very small pool, not nice staff, asked for a fresh pineapple juice and i was ready to pay 32 aed when i noticed that instead to be fresh, the bar attendant took a bottle of the supermarket and i refused to get, where is the freshness? There is not indication to where to go and how you can get to the pool, by chance we found a closed door next to a shop , i guess a person from staff saw us and asked to enter the shop and registered there. We... Read more
from
Submitted on 26-09-2016
Spacious, welcoming crew, breakfast is one of the best wideworld, suite of 2 bedrooms is huge like an apartment, balcony too big with an amazing view, pool is wow, very big and area around it comfortable. Many thanks to Daniel for his proportionality and assistance during our stay, also I would like to thank Suman for the great service. The only problem is over priced for dining in and pool; area snacks.wish the WIFI is stronger around the pool.
from Vienna, Austria
Submitted on 29-09-2016
Judging from outside you would clearly think this is a old-style Grand Hotel, but as soon as you enter you are welcomed by several billboards promoting to buy hotel rooms. Next you'll encounter that most of the ground floor shops are for rent... thats not what you wanna see in a five-star Kempinski! The rest of the inside is just sparsely decorated: long hallways, poor lighting, cheaply furnished rooms, leaking faucets. I guess they ran low on funds to finish the interior. Although there is f... Read more
from
Submitted on 01-10-2016
My heaven, when I feel stressed this is the place I feel relived, happy and free of stress. Service is the best service ever It is a place for every one your kids will enjoy the pool the beach rented bicycle and the kids club I booked 2 apartment on ground floor garden view and my kids enjoyed the direct access to the pool
from Zurich, Switzerland
Submitted on 12-10-2016
I spent my 3rd time at this Hotel with my family and it was fantastic again... The hotel is best located at the palm and is top luxury. The suites are huge and the interior can‚??t be better equipped. But with all top hotels the difference is the people that make your stay something special and that was in our case our host Milan Jajcanin. Milan is natural born charismatic host which makes sure that you feel like home in his Hotel. Treating every guest like god in Paris. At the same time, it was... Read more
from
Submitted on 15-10-2016
Everything like quality of the food , entertainment for the kids, spa , swimming pool , bar and specialty the behavior of the workers in the restaurant was amazingly good . So recommended to go and stay there .
from Dubai, United Arab Emirates
Submitted on 15-10-2016
Attended the brunch at Kempinski the palm dubai last friday with the family. Included beach and pool access and was absolutley AMAZING! Amazing value for money, great food at Brunello, great staff - Milan, Jivko and the lady serving us(cant remember her name:( ) The pianist/singer outside on the terrace was brilliant. There was a lot of fun things to do in the kids area - face painting, bouncy castles etc and the pool is probably the best on the palm with in built jacuzzis... can't wait to go b... Read more
from Philadelphia, Pennsylvania
Submitted on 17-10-2016
Luxurious, spacious, grand.....So many positive adjectives for this place! We stayed with our family in a 4 bedroom and it was perfect! We had lots of space and thoroughly enjoyed. The decor is on point, beautiful chandeliers in every room. We used the full kitchen as well and it just offered so much! We all loved the chilled pool - it was perfect for the whole family. The concierge was also very helpful in booking our excursions! Would love to go back next time!
from
Submitted on 19-10-2016
We have visited Dubai a couple of times. Our Kempinski experience was first class from beginning to end. A lovely welcome on arrival, then the staff were each exemplary in their service. The General Manager, Natalia Kashirskaya, introduced herself personally, and ensured that everything we needed was to hand. She was present front of house throughout. Our suite was beautifully prepared and serviced every day. We had all the space and amenities we could possibly need. The poolside service was ... Read more
from Antigua
Submitted on 21-10-2016
Big resort, beautiful view on Dubai City, clear water sea, nice sandy beach, huge swimming pool however the service is totally not up to the level of a 5 Star deluxe resort in vibrant city like dubai, Lack of staff to cover the entire resort area causing a delay of service, no eye contact so must go by yourself and approach the staff, no greetings, no smile , no energy, obviously either tired or not interested. I asked for a simple service and had to witness an argument between two employees a... Read more
from Switzerland
Submitted on 28-10-2016
A very nice resort not too far from Dubai downtown with engaging staff eager to assist you with everything! The beach in front of the property is amazing and welcoming to guests in need of relaxation. Keep in mind that there is a lot of construction in the surrounding area and therefore guest might feel being in the middle of an unfinished development. Nevertheless, the hotel and employees are great, relaxation is guaranteed and the rooms are very spacious, even for large families (depending on... Read more
from
Submitted on 02-11-2016
Excellent and personalized service from very attentive and smiling team and staff. From welcome till leaving. Brunello restaurant managed by dynamic Mr Milan offers good food. Mr Adnan and Mr Jivko are omnipresent with their teams to assist guests to give them an excellent stay in KH And Residences in Dubai. Excellent beds in double bedroom suite and a private pool offers privacy. Lovely beach with nice views! Decoration will need some renovation.
from Moscow, Russia
Submitted on 02-11-2016
Very good view on the city, exclusive ambience. Good and romantic restaurant, especially evening beach barbecue . It is good for somebody who dislike huge hotels, but it is good for guests with children
from Moscow, Russia
Submitted on 03-11-2016
many thanks to Kerim and Regina. All staff are very freindly and helpful. good location of the hotel if you prefer a calm place to be in. not too many people and very safe. better play ground for children requered. unfortunetly, it is a common problem in all Kempinski hotels. ke
from Dubai, United Arab Emirates
Submitted on 06-11-2016
The apartments are spacious. Kitchen is amazing you can prepare whatever your could think of from your own apartment. Nice pool and beach. Also, pleasant pool bar. Couple of activities at the beach like the water bike. The one downside was that they don't have sauna, Jacuzzi or steam room which you would think is standard for a place with that rating.
from Nottingham, United Kingdom
Submitted on 17-11-2016
The apartment was lovely but the service throughout the hotel was one of the worse I have received while I have been coming to Dubai which as been over 10 years So that needs to be addressed .very expensive for dining but the pool and beach were fantastic
from London, United Kingdom
Submitted on 18-11-2016
Although you would expect a Kempinsky to be very decent, this one feels like it stopped in time and staff forgot to take care of things. We checked in and there was a massive industrial fan in our room, drying up what was probably an infiltration. The staff that took us to our room was surprised but the reaction was that they would take the fan away soon, despite the smell of flooding... After complaining they were quick to remediate and upgraded us to a much better room. Large room, but one of ... Read more
from Dubai, United Arab Emirates
Submitted on 21-11-2016
We had the honor of holding our wedding reception on the oval lawn of the Kempinski the Palm. Those of you that have gone through an outdoor wedding, know how time consuming the planning of such a wedding is. Every time we were at the Kempinski to meet with the lovely events manager Anika Berger, we were greeted with familiar hellos and grace. The prices were reasonable and a quality organization was always present, no matter what issues came up. Milan, of the Brunello Terrace has become a joy t... Read more
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