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DoubleTree by Hilton Hotel and Residences Dubai- Al Barsha

Dubai, United Arab Emirates (DXB)

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Based on 952 reviews
4-star Dubai aparthotel in Al Barsha, near Ski Dubai.
Room & Rates
King Guest Room - DoubleTree by Hilton Hotel and Residences Dubai- Al Barsha - 1

King Guest Room

  • one king bed
  • flat screen TV
  • bathrobe and slippers
  • clock radio w/MP3 connection
  • mini bar, coffee/tea maker and free bottled water
  • iron/ironing board and hair dryer
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King Two Bed Room Family Apartment - DoubleTree by Hilton Hotel and Residences Dubai- Al Barsha - 2

King Two Bed Room Family Apartment

  • one king bed and two twin beds
  • two bedrooms and two baths
  • separate living area
  • full kitchen and dining table
  • washing machine
  • flat screen TV
  • bathrobe and slippers
  • clock radio w/MP3 connection
  • mini bar, coffee/tea maker and free bottled water
  • iron/ironing board and hair dryer
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King Deluxe Room w/Balcony - DoubleTree by Hilton Hotel and Residences Dubai- Al Barsha - 3

King Deluxe Room w/Balcony

  • one king bed
  • corner room w/balcony
  • flat screen TV
  • bathrobe and slippers
  • clock radio w/MP3 connection
  • mini bar, coffee/tea maker and free bottled water
  • iron/ironing board and hair dryer
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King Studio with Kitchen - DoubleTree by Hilton Hotel and Residences Dubai- Al Barsha - 4

King Studio with Kitchen

  • one king bed
  • living area w/sofa
  • full kitchen
  • washing machine
  • flat screen TV
  • bathrobe and slippers
  • clock radio w/MP3 connection
  • mini bar, coffee/tea maker and free bottled water
  • iron/ironing board and hair dryer
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King One Bedroom Apartment - DoubleTree by Hilton Hotel and Residences Dubai- Al Barsha - 5

King One Bedroom Apartment

  • one king bed
  • living room
  • full kitchen w/dining table
  • washing machine
  • flat screen TV
  • bathrobe and slippers
  • clock radio w/MP3 connection
  • mini bar, coffee/tea maker and free bottled water
  • iron/ironing board and hair dryer
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King Two Bedroom Apartment - DoubleTree by Hilton Hotel and Residences Dubai- Al Barsha - 6

King Two Bedroom Apartment

  • one king bed and two twin beds
  • two bedrooms and two baths
  • separate living area
  • full kitchen and dining table
  • washing machine
  • flat screen TV
  • bathrobe and slippers
  • clock radio w/MP3 connection
  • mini bar, coffee/tea maker and free bottled water
  • iron/ironing board and hair dryer
Hide room details
King One Bedroom Suite - DoubleTree by Hilton Hotel and Residences Dubai- Al Barsha - 7

King One Bedroom Suite

  • one king bed
  • separate living area
  • dressing area
  • flat screen TV
  • bathrobe and slippers
  • clock radio w/MP3 connection
  • mini bar, coffee/tea maker and free bottled water
  • iron/ironing board and hair dryer
Hide room details
King Two Bedroom Suite - DoubleTree by Hilton Hotel and Residences Dubai- Al Barsha - 8

King Two Bedroom Suite

  • one king bed and two twin beds
  • two bedrooms and two baths
  • separate living area
  • flat screen TV
  • bathrobe and slippers
  • clock radio w/MP3 connection
  • mini bar, coffee/tea maker and free bottled water
  • iron/ironing board and hair dryer
Hide room details
Twin Guest Room - DoubleTree by Hilton Hotel and Residences Dubai- Al Barsha - 9

Twin Guest Room

  • two twin beds
  • flat screen TV
  • bathrobe and slippers
  • clock radio w/MP3 connection
  • mini bar, coffee/tea maker and free bottled water
  • iron/ironing board and hair dryer
Hide room details
DoubleTree by Hilton Hotel and Residences Dubai- Al Barsha
Al Barsha - 1, Dubai, United Arab Emirates 99999

EXPLORE THE NEIGHBORHOOD
The Hotel is a 10 minute walk away from Dubai Metro offering easy access to downtown Dubai. Golf lovers will also appreciate the hotels close proximity to two world-renowned golf courses. A Complimentary shuttle service also runs from the hotel to the Mall of Emirates and Jumeirah Beach.

HOT HOTEL AMENITIES

  • FREE Beach Shuttle
  • FREE Valet and Covered Parking
  • FREE Wi-Fi

RELAX AND RECHARGE
Relax in spacious accommodations and modern facilities when you stay at this Dubai hotel. You will even be greeted with a signature DoubleTree chocolate chip cookie when you check in.

MORE TO SEE AND DO

  • Ski Dubai
  • Sharaf DG Station
  • Souk Madinat Jumeirah
  • Mall of the Emirates
  • Dubai Fountains

GUESTROOMS
Enjoy incredibly stylish air conditioned guest rooms that offer a variety of amenities, including a luxurious bathroom, mini-bar, 42 inch TV, Wi-Fi and an MP3 alarm clock. Upgrade to a suite or a one or two bedroom apartment for even more space and features.  The hotel offers a complimentary 24-hour fitness center overlooking the beautiful outdoor pool. Your taste buds will thank you when you enjoy breakfast in the All-Day Dining restaurant, serving international cuisines. The hotel also has three flexible meeting rooms, a 24-hour business center and a dedicated events team.

AMENITIES:
  • Attraction Tickets Available (+)
  • Audio/Visual Equipment
  • Business Center
  • Business Services
  • Cafe (+)
  • Coffee Shop (+)
  • Concierge Desk
  • Conference Rooms
  • Currency Exchange
  • Elevator / Lift
  • Event Catering (+)
  • Fitness Facility
  • Free Area Shuttle
  • Free Parking
  • Free Shuttle to Beach
  • Free Wi-Fi
  • Kitchenette
  • Lounge/Bar (+)
  • Luggage Storage
  • Multilingual Staff
  • Outdoor Pool
  • Parking
  • Room Service (+)
  • Safe Deposit at Front Desk
  • Sauna
  • Secretarial Services
  • Valet Parking (*/Free)
  • Wireless Internet
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 952 reviews
from Central Florida
Submitted on 01-06-2016
We were staying in Dubai over New Years, and I could not believe how expensive most of the rooms were. I/we had to settle on this Doubletree in an attempt to stay within some sort of budget I am glad we found it because we ended up really liking this place. The staff was very nice overall including the front desk, restaurant, and concierge. The location is awesome being right next to the mall. We went over on 3 occasions including to the awesome 4D theater and indoor ski resort. The breakfas... Read more
from Melbourne, Australia
Submitted on 01-06-2016
We loved our stay at DoubleTree by Hilton, the hotel was new, it was clean and neat, the rooms were spacious and well decorated. We had an amazing room with a very comfortable bed and good pillow selection and it looked out over the Mall of the Emirates from the 9th floor. The staff were very warm and welcoming which helped make the experience even better. We also had free Wifi in our room with excellent connection quality and speed. In terms of location, it's a short stroll to the Mall of ... Read more
from Luton, United Kingdom
Submitted on 04-06-2016
Early arrival we was helped with luggage by kind porter, as you enter the beautiful reception you get a wonderful waft of oud perfume running through the air con, also in the malls and airport so nice, wish they did that in the UK, Micheal checked us in early, gave free up grade to family room for us four ladies 9th floor, very spacious, the washer dryer very handy, rooms cleaned everyday with fresh towels. nephews had deluxe room with balcony booked. During our 8 day stay all staff were frie... Read more
from Durban, South Africa
Submitted on 05-06-2016
From arrival at 1.30am to our departure we were treated most courteously. Porters etc did not hang around for gratuity. Concierge service excellent. Spacious clean rooms with excellent free Wi-Fi. Would most certainly recommend.
from Auckland Region, New Zealand
Submitted on 06-06-2016
Doubletree by Hilton was absolutely excellent. Each and every staff were lovely and went above and beyond to help. Room was very clean and tidy. Spacious and free shuttle bus to the mall of emrites was a bonus. Would highly recommend staying here.
from Boston, Massachusetts
Submitted on 09-06-2016
The hotel is conveniently located within a 10 minute walk of the Emirates mall and the metro. The staff were very courteous and attentive, they do their best to service and please you. The rooms are spacious and comfortable. The rug of my room could have used a shampoo, but it was still a lovely room. I had an issue with the phones and the staff was quick to remedy it. Although I did not use the pool, I could see it from my window and it was in the shade for the most part. The hotel offers... Read more
from
Submitted on 09-06-2016
I have been staying here since 3 months and i thought it deserved a pat on the back for being a fabulous "home away from home". The service is excellent and consistent. Everyone, from the housekeeping to the reception to the gym instructors, are pleasant and very helpful. My apartment is almost always kept tidy and what is more comforting than coming into a clean home!. The hotel is conveniently located behind the Mall of emirates.There are many eat-outs and shops close by, that you would never ... Read more
from Bishkek, Kyrgyzstan
Submitted on 25-06-2016
The hotel is a short walk from Mall of the Emirates, though due to construction you have to detour a bit making it a 8-10 min walk. There is also a bus a few times per day. You have to go to the Mall also if you want the metro, that takes about 20 mins to get thru the Mall to the metro station. Rooms are fine, tho in-room internet is approx. $20/day, it's only free in the lobby. This needs to change. Also, the pool is very small and not really suitable for families. Depth is 1.6 mts which is too... Read more
from Milan, Italy
Submitted on 28-06-2016
Good location, close to Mall Emirates (very convenient to saty closa by a Mall during such hot weather). Nice hotel but just a bit more expensive than the average. The final costs is discovered at the end, including wifi.
from Dubai, United Arab Emirates
Submitted on 29-06-2016
I booked at stay at this hotel at the very last minute after my house move went wrong! I booked a two bedroom apartment for myself, my wife and two children. We arrived at nearly 9pm with two exhausted children and the guy on reception was fantastic, he saw how tired and stressed we were and had someone show us straight to the room and completed the registration for us. Great service. The room was a great size and we had more than enough space. Excellent room for a family of four. We had br... Read more
from Leeuwarden, The Netherlands
Submitted on 29-06-2016
This a super delayed review, however, the staff of Double tree - Al barsha deserves our compliments - they were all amazing and really proactive! Special thanks to the Front office staff - Receptionists, Bell boys and mostly Anina Asst.FO Manager!! The employees were able to solve all problems and to provide you with much needed information about Dubai, as well as to make you feel comfortable and welcome!
from Dubai, United Arab Emirates
Submitted on 30-06-2016
Double Tree stands by its own location in Al Barsha Dubai, closely to the Second Biggest mall in Dubai, Mall of The Emirates, which offers variety of shopping and has a local metro station too. The hotel offers valet parking and they always follow the Double Tree culture cookie upon arrival during checking in. Service was really good from welcome till check out, any request from call Center well honoured and delivered within service, walkable distance to mall and so many shops around and taxis a... Read more
from Melbourne
Submitted on 02-07-2016
We arrived early in the morning, tired from our long plane trip and not knowing what to expect since official check in was much later. We were extremely grateful to the wonderful staff at DoubleTree by Hilton Hotel & Residences that they gave us a cool drink and a cookie and then let us into our room so early. This set the tone for our stay - everyone from the maid we came across on our way the lifts to the reception staff to the restaurant staff were superb. Everyone was friendly and accommodat... Read more
from Melbourne, Australia
Submitted on 03-07-2016
Great hotel with great service. The room was up to standard and the included breakfast was fantastic. Good range of hot food and continental. Service with a smile and helpful staff. Wifi was strong and reliable and but its a shame that it's only available in the common area (not in the room). I would stay here again. Pros: The hotel provide free shuttle bus to the beach to the 7 star hotel and to the Mall of Emirates. From mall of Emirates, you can access the metro. Cons: None.
from
Submitted on 07-07-2016
I have been staying at the hotel for over two months. I started training with the gym instructor for over a month now. He has been very professional, friendly and good in helping me with exercise routines to keep me fit. It has been an amazing experience and definitely one of the major benefits I enjoy at the hotel. It is also for free, which normally I pay a lot for one when back home.
from Dubai, United Arab Emirates
Submitted on 08-07-2016
For someone staying in an apartment hotel for over 6 months, my experience has been difficult and at times unbearable. The headaches that happened were due to the fact that guests can not bring in their friends without them having their passports on hand and having it scanned at the front desk. which as you can imagine, has turned into problems for many long term guests. Other wise, Two staff members named Kevin (bell boy) and Michael (Trainer) that have turned this experience around and made i... Read more
from London, United Kingdom
Submitted on 08-07-2016
Good location for Mall/Shopping. Decent facilities, with excellant staff who are very helpful and polite. Decent buffet breakfast. Did not use the pool or the gym. Visited in the beginning of July, so it was quite hot and humid outside. Due to Ramadan I got my Cookie on departures, where I forgot to ask, but reception offered it to me. Kind thought.
from
Submitted on 09-07-2016
This hotel is lovely, cant really fault it, its classy and clean and the staff are great. On site starbucks is a bonus and breakfast is great with masses of choice for food. Room was stunning, cant say the view was the nicest of a building site in front of the mall of the emirates but that isn't the hotels fault! Dubai as a whole is great and although the location of the hotel is a bit out of it, there are buses you can hop on/hop off regularly so easily accessible to get to wherever you want t... Read more
from London, United Kingdom
Submitted on 11-07-2016
Loved everything about the hotel and the staff keep up the good work will definitely be back The staff are so friendly,caring going out of their way to make sure your stay is comfortable and enjoyable
from
Submitted on 12-07-2016
The welcome cookie is an absolute delight. Staff are very good. Professional, polite & helpful. The complimentary fitness training is a huge plus point. Michael, the trainer is certified & changes the exercise routine everyday to avoid monotony. He motivates you to push yourself harder & workout. Chose the hotel just because of the personal trainer, which would have cost me lots outside. The only downside was that my room location lacked sunlight.
from
Submitted on 15-07-2016
had a wounderful stay with my friend the hotel is just few step from mall of the emirates, the checkin was vary smoth and professniol by the young lady ravriya? if i am not mistakes the name she welcome us with nice cookies and the conceirge Aman ,vavent was extremly helpfull would highly recomended to all my friends to stay this hotel ....
from Dubai, United Arab Emirates
Submitted on 17-07-2016
The location is prime and very close to the Mall of the Emirates. The rooms and facilities are very good. I ordered room serivce the the chicken was not cooked. House keeping is the worst I have ever seen
from
Submitted on 17-07-2016
very nice hotel very good services ( ?DoubleTree by Hilton Hotel & Residences Dubai - Al Barsha ) and the staff very professional and stayed long time more than 2 months but the locating is not Wow but i will try to take this hotel again
from Jeddah, Saudi Arabia
Submitted on 18-07-2016
I really enjoyed my stay at this hotel with my mom. We visited Dubai for two nights and three days. The hotel provides valet parking, its a bit on the inside so it was a bit of a hassle to find it using my gps but the room was quite big and it had everything we wanted. It had a view of the Mall of Emirates. It has a few shops near it if you want to buy few groceries, but I haven't explored it. Everyday you are staying you should ask for the cookies as its a signature of the Doubletree brand. T... Read more
from
Submitted on 19-07-2016
The most amazing thing was the welcome cookie, it is too yummy :) We had 3 rooms booked for our family and they gave us a early check in as our parents were also traveling with us. Staff is good, and considering that it is not a very expensive hotel rooms are decent too. It is very near to the Mall of Emirates and there are good Indian restaurants too in the vicinity. That was a big plus for us. Their Indian restaurant Tikka Cafe is also serves tasty food. Overall enjoyed our stay :)
from
Submitted on 23-07-2016
This was our second time staying here, awesome hotel great room spacious, great helpful staff, the hotel is only a 5 minutes walk from Mall of Emirates and the hotel also provides a shuttle to the same. The buffet breakfast menu is great, their pool, though small compared to the size of the hotel is good. The Hotel is only 20 minutes away from the airport.
from Melbourne, Australia
Submitted on 24-07-2016
Outstanding service. Clean hotel and rooms. Nice and quite (staying in July). 5min walk to Emirates shopping mall which also had the Metro rail which made it convenient to travel to the Dubai mall and the Burj Khalifa. Our stay also included a buffet breakfast which was excellent in range and quality.
from
Submitted on 25-07-2016
Excellent Hotel. All facilities are excellent, rooms clean, service good etc. Best convenience is the 24 hour Starbucks in the lobby. It is a pleasure to go down at 02:00am whilst working to get a good coffee & a snack. I wish more hotels in the group had this facility 24 hours.
from philadelphia, United States
Submitted on 25-07-2016
Great hotel in all. Great staff and best value for money. Free shuttles to beach and mall. Close to Mall and public transportation. 30mins ride to the Dubai airport and about 15mins to downtown on a taxi. probably faster with the train.
from
Submitted on 28-07-2016
We stayed for one night family of four 2 adults and two children We really enjoyed it over expectation in cleanliness and warmth Very nice breakfast fresh and a lot of variety Valet parking free of charge My husband used the gym facility and described it as reasonable. We didn't use the pool but we are planning to do that next time we visit
from Manchester, United Kingdom
Submitted on 29-07-2016
We stayed here for 8 nights in July. We found the hotel room very clean and of a good size. The breakfast had a great choice of cooked, continental and arabic, all of which were excellent. The staff in the restaurant were very good and the service was great, a speial mention to Vanessa who always had a smile and was always happy to help. There was a pool area and also a Starbucks coffee shop in the lobby. The concierge were excellent as were the reception staff. There was also a shuttle bu... Read more
from Portsmouth, UK
Submitted on 31-07-2016
To be honest, this isn't the hotel we'd expected to stay in but because of a mix up by our tour operator we found we were here and not in one near the beach! So that was a bit of a disappointment (but not the fault of the hotel). A good, swift check in as it was after midnight, and our room was very nice, spacious and comfortable. Quite a lot of very dark brown furniture and a couple of stains on the carpet so maybe it's time for an update? Because I have a knee problem, I found getting into th... Read more
from
Submitted on 01-08-2016
This hotel was in an ideal location. A seven minute walk to the mall of emerates. The staff were all very helpful and friendly. Great room, very comfortable and roomy. Breakfast was very nice. Starbucks is situated in the lobby, so coffee 24/7.
from
Submitted on 03-08-2016
This was our second stay in this hotel. We like the location of the hotel which is very close to Emirates mall. The building and the furniture is fresh. The staff is very kind and helpful. I would like here to thank especially Ali in resturant Bistro55 for his kindness and professionalism. The extra beds for the kids are comfortable. The breakfast buffet is quite good. Me, my wife, my parents and my kids prefer this hotel when spend our vacation in Dubai.
from Hawick, United Kingdom
Submitted on 03-08-2016
Excellent hotel for exploring the city, central, very clean and staff first class and very helpful. Dining room food very good and staff can't do enough, Regan Mary in particular was a joy to meet and all staff are a credit to the hotel.
from Ras Al Khaimah, United Arab Emirates
Submitted on 05-08-2016
Absolutely perfect hotel! Staff at reception and concierge desk was extremely professional!! Highly recommended for a long stay and if you have a big family. Rooms are very spacious and equipped with washing machine
from Manchester, United Kingdom
Submitted on 07-08-2016
3 words to describe the hotel, staff and service received: Excellent, Excellent, Excellent. Well run by friendly and helpful staff, they will do anything to ensure your stay is better than perfect. This is our 2nd stay at the hotel and my family and I don't have enough words to compliment all the staff at the hotel as they have gone way beyond the standard expectation. Decent rooms, comfortable beds and a good breakfast service with hot and cold food, eggs made to your taste. The location is gr... Read more
from La Cala de Mijas, Spain
Submitted on 07-08-2016
Excellent hotel well situated close to the mall of emirates . A pleasure to be there a flagship for the brand well maintained and serviced . Only issues i can see is no bar and the hotels pool is in the shade if you want to sunbathe but there is a free shuttle bus to the beach provided where you can soak in a very warm sea. 3 days is long enough in dubai unless your a shopaholic with a lot of money as everything is cheaper to buy in the uk anyway
from Nairobi, Kenya
Submitted on 09-08-2016
They hospitality is excellent and talented staff! And very kind people from security, front office chief and all supporting stuff, what I also liked is the cleanliness of room and the all hotel was excellent
from Henley on Thames
Submitted on 10-08-2016
We have just spent a month living in a two bedroomed apartment here after moving for work. I initially had my misgivings about the location but it cannot be faulted in any way. The staff are, without exception, wonderful. Friendly, helpful, cheerful and welcoming they couldn't do enough for us and provided a genuine five star service - thank you to you all for making our stay at a massive time of change for our family so easy. There was a consistent high level of service wherever you were - conc... Read more
from
Submitted on 13-08-2016
This was my first time travelling to Dubai so I had no idea what to expect. But I have to tell you i was plesantly suprised, I found it to be well run by friendly and helpful staff, who did everything within their power to ensure our stay was better than perfect. We arrived at 8PM and it was no problem for them to change our guest room to a 1 bedroom suite while giving us a good deal on the change. Our stay also included a buffet breakfast which was excellent in range and quality, consisting of ... Read more
from
Submitted on 13-08-2016
we didn't expect to have a great night in this hotel.. the room is soooo clean and bed was so comfy and we stayed at the 12th floor HHonors room where we also had amenities inside the room ?????????.. your staff at the breakfast restaurant were so accomodating.. also we wamt to commend the life guards at the pool area.. though they knew we could swim they are still looking after us.. ?????????
from Al Ain, United Arab Emirates
Submitted on 13-08-2016
I will surely think of coming back for another stay in this hotel My family and i really enjoyed, every thing was very good staff, room, food,services.every body was friendly. It was above our expectations. Thank you
from Dubai, United Arab Emirates
Submitted on 14-08-2016
Great Room, the king studio has complete utensils especially when you wanted to cook, everything you need is inside. The breakfast as well is very good. I am recommending this hotel to everyone. Pool timing is also excellent.
from Michigan
Submitted on 16-08-2016
This hotel is far the best Hilton we have stay on. We (husband and I ) had stay in many Hilton Hotels around the wold ( diamond members), London, Paris ( horrible experience at the Orly Hilton.) among others. The Hilton Al Barsha has a great team, everyone is polite and helpful. However I want to highlight the outstanding job of Sonia Shahin, she was committed to talk with the guest every morning at breakfast and help with the concern we may had, she was caring, pleasant and charming just the pe... Read more
from Auckland Region, New Zealand
Submitted on 01-09-2016
We chose this Doubletree Hilton for a two night stay as it is close to the Mall of the Emirates, a 10 minute walk, which doesn't sound too bad until you realise the outside temperature is 45C. The hotel runs a shuttle bus to the Mall, but we couldn't organise ourselves to meet the schedule. The area around the hotel is a series of large construction sites which makes the 10 min walk even more tricky. As another reviewer commented ... This is just Dubai! It took us a couple of attempts, but we... Read more
from Princeton, Indiana
Submitted on 03-09-2016
Clean room. Nice gym and small pool area. Friendly gym staff/lifeguards. Front desk efficient. Checkin painless. Quiet room. Restaurant is good to average. Housekeeping professional and took care of requests in fast manner.
from
Submitted on 05-09-2016
went for a one trip with friends and family and it was a nice stay. room was with a balcony overlooking the mall of the emirates. breakfast was with good choices . enjoyed it. pool was great with cool water . overall great outing. thank you.
from Pontypool, Wales, United Kingdom
Submitted on 07-09-2016
When we arrived staff were very attentive, however the service went down hill from there. Even after we complained it didn't improve. The front of house staff were very good, but house keeping and the restaurant were poor (by Hilton standards).
from Johannesburg, South Africa
Submitted on 09-09-2016
This hotel is very bizarre. You can pick a room with a kitchenette. And then they have a policy not to dishes. I have travelled with kids and stayed in self catering accommodation but I have never seen anything like this. You use shampoo, they don't replace it. The pool is locked at 8. It's like a boarding school.
from
Submitted on 09-09-2016
We came here after a long flight and we were greeted with an upgrade to a beautiful room elegantly set out and large in size The breakfast is good quality and it's easy to get a taxi from this hotel The staff could not do enough to help us. This is a new hotel only 10 min casual stroll to the hall of Emirates so it's in a good location to see Dubai I will stay here again for sure
from
Submitted on 09-09-2016
Great hotel to stay in Dubai. On last day in the city we missed our flight and management went out of their way to allow us a late check out. They really care for us. We love the proximity to the mall of the emirates. That was a plus. Will stay again
from Dubai, United Arab Emirates
Submitted on 10-09-2016
Room fairly clean and comfortable. Staff helpful and quick to attend to maintenance concerns. Only giant issue was parking. Valet took 20-30 minutes to return the car to us. Valet seemed very disorganized and understaffed.
from Riga, Latvia
Submitted on 10-09-2016
Great location. Other factors: average. Having stayed long-term, I was able to see equipment breaking in June 2016 and left in the same condition still in September. Plus, witnessed management taking every chance to refuse any service above what has to be provided formally.
from
Submitted on 13-09-2016
Had emailed hotel before arrival and was guaranteed a smoking room, upon check in this didn't happen and although we did move rooms this wasn't until gone 10pm. Tv in new room didn't work properly and after 2 visits to reception the tv still wasn't fixed despite someone looking at it, staff were amazing, breakfast also lovely. free shuttle bus to mall and the beach. just a shame so much building work was going on so if you do walk to the mall you've got to walk the long way round.
from Geneva, Switzerland
Submitted on 16-09-2016
This hotel is located just behind the mall of Emirates, at walking distance. It is in a good location between Downtown and Marina. Rooms are big, quite luxury and full of comforts. Staff very helpful and there is even a small Starbucks in the hall.
from Birmingham, United Kingdom
Submitted on 16-09-2016
A fantastic hotel with excellent facilities and excellent staff! Who went out of there way to ensure our stay was enjoyed by all! Food was absolutely tasty and there was certainly plenty of it! Definitely will be stopping there again!
from
Submitted on 17-09-2016
Great hotel management, staff were incredibly helpful and went out of their way to make us feel welcome and appreciated. Actually they were exceptional! Two complaints we have are - the pool was murky/dirty. Also the 3 lifts were difficult to catch, the service use the lifts also so there was a lot of time wasted waiting for the lift.
from Leeds, United Kingdom
Submitted on 18-09-2016
We had 3 nights in Dubai on our way home from Sri Lanka. We arrived at the Doubletree and were were treated to chocolate cookies on arrival. The staff were all very friendly and helpful. The rooms were all of a good size and very clean. The breakfast was very good with a large variety. The only problem we had were families with young children on our floor, that let their children use the corridor as a playground even though it was well after midnight!
from
Submitted on 20-09-2016
The staff is great. The room is quite perfect. The breakfast is full of options. The only problem is the pool that is really small and bad placed. It's located close to a famous shopping mall that's is great.
from
Submitted on 20-09-2016
This is nice hotel to base yourself out of Dubai. Walking distance to Emirates mall. Has shuttle to metro which is few minutes away. Starbucks in lobby which was nice. Rooms on hilton floors are nice. Get the deluxe suite of you can. Has bedroom and living room area with huge sofa and you can add an extra bed. Hussein Al Sayed at the reception is a great ambassador for the hotel and his customer service along with Arun is world class. I'll definitely stay thee again. They know how to treat d... Read more
from Jeddah, Saudi Arabia
Submitted on 20-09-2016
I stayed in the doubletree al barcha hotel for 8 nights. We were a family of 4, 2 adults and two kids. We took single bed room apartment. The hotel location is great walking distance from the mall of emirates and centered to most of attractions.They even provide free shuttle on hourly basis. The staff is friendly and hospitality is good. The hotel quality worth the value paid.
from Dubai, United Arab Emirates
Submitted on 20-09-2016
Room is comfortable as it is big and clean... shuttle bus going to the Mall of Emirates if you need to buy something. friendly staffs and professionals. We will definitely comeback with friends and relatives
from
Submitted on 22-09-2016
Stayed here for a quick stop over in Dubai (2 nights). We were very happy with the hotel and services provided. The staff were very pleasant and always helpful. We were very happy with the room we stayed in on the 13th floor, very spacious and comfortable as well. The hotel also offers free shuttle service to the Emirates mall (3min Drive) which is very helpful as it does get very hot to walk. We will definitely stay here again....
from Jeddah
Submitted on 22-09-2016
Extremely friendly staff and top notch service, cleanliness, and amazing variety of tasty food. Highly recommended for families with kids. This is my 3rd visit and the staff were welcoming us as if we came home! Extreme care from all staff and great food. I like the apartments for its spacious welcoming feeling, all appliances in great condition which our stay very comfortable especially with our 2 year old daughter.
from Walsall, United Kingdom
Submitted on 24-09-2016
Upon entering the hotel, we were greeted by very welcoming staff and were given a cookie upon arrival. We had checked in late as our flight was late and the staff had us to our room fast. We had ordered room service and the food tasted amazing. We had stayed for 14 days and the room cleanliness was imaculate thanks to Emit. The cafe workers at Bistro especially Mary and Yvonne were amazing and friendly no matter what time I had asked for food. The concierge had worked very hard to make us get th... Read more
from
Submitted on 25-09-2016
Great spacious suite Very impressed with this hotel This is how a Double tree should be Great breakfast normal Hilton selection all fresh and ready to go . Hotel behind mall of Emirates so very handy location Stay with confidence and enjoy the facilities
from Washington
Submitted on 27-09-2016
The room was clean and tidy. A bit too much furniture- the desk was added as an afterthought, and therefore you could not use the two drawers in the dresser- and a table that seemed out of place. Otherwise, the clerks were friendly, the buffet breakfast was plentiful and tasty. It's close to the Mall of the Emirates, but you cannot walk there unless you go way out of your way, due to nearby construction. There is a courtesy van that will take you to the mall but it only runs from 10 AM to 6 PM. ... Read more
from Dubai, United Arab Emirates
Submitted on 28-09-2016
I had an awesome stay was only for one night, since I'm a gold HH I got upgraded to an amazing apartment was cleaned well and it has enough space for the families. All the staff extremely helpful. Rooms and food excellent. Short walk to the Emirates mall. Would like to add a special thanks to Anina& judith & MIchael & Tamer& Rehia they were very helpful and focusing on how to make our stay unforgettable . I'll back again on the next 30.09.2016 to visit the amazing property again .
from Abu Dhabi, United Arab Emirates
Submitted on 28-09-2016
i would like to thank Sonya from office she helped a lot, because i arrived late around 7:20 pm all the way from Abu Dhabi and i was tired and by that time i have to picked up my wife from the Dubai airport, and then she upgrade my stay to a suite room and everything was so perfect the room, view, and i appreciate what she did from us, and the room service was really fast, we love it, the room was awesome, that was a really good experience and gift because on the next day from that my birthday's... Read more
from Tehran, Iran
Submitted on 28-09-2016
The hotel is 5 min away from The mall of Emirates in which you can spend hours away from the humid hot weather and you can use the metro to get to almost any where a tourist in Dubai might want to go. The hotel serves no alcohol and is in all a halal hotel so if you fancy your favorite bacon and egg for breakfast this is not the place for you. Other than that they serve a good variety of healthy food to satisfy anyone's taste. They make wonderful omelets and serve fresh fruit juice and ... Read more
from Dubai, United Arab Emirates
Submitted on 03-10-2016
Absolutely enjoyed my stay at this hotel! Upgraded to a 1 bedroom suite with a view to the Mall of Emirates. Very convenient as there were a few trips through the hotel vehicle , with a timetable, to & from the mall quite regularly done daily with a metro connection to add to the trip. Sonya was remarkable-thank you. All the staff worked well with a cheer full look on them. The breakfast was excellent just wish there were some more vegetarian egg free dishes on the menu though! Look forward t... Read more
from Calgary, Alberta
Submitted on 03-10-2016
I have stayed at this hotel many times and each time the staff treat me do well. It is easy to access Dubai metro and MOE mall for those they want to shop. Breakfast is always top notch. The young man making omletes has it down to a culinary science.
from Dubai, United Arab Emirates
Submitted on 03-10-2016
My wife and I had great time in one of the 1-BRM marvelous flats of this hotel , from the high end reception to every single detail in it was a great experience . We recommend it highly . That was my wife first time to come with me to this hotel , I was her many times before , she adored the place . She is very fussy when it comes to cleanness of hotels , with this one , she had no trouble !!
from Lagos, Nigeria
Submitted on 04-10-2016
I particularly was impressed with the Concierge staff. they were extremely helpful and nice with getting taxis in the morning which could be a bit of problem considering the hotel is slightly of the road. Overall, a good hotel with great gym facilities and helps that there is a small Starbucks coffee shop in the hotel and Shuttle buses with destinations to the beach and mall and train station to help travelers commute.
from The Entrance, New South Wales, Australia
Submitted on 05-10-2016
This was a quality hotel that met all our needs. The room was spacious, with good air con, a large, comfortable bed and well soundproofed rooms. (there is a lot of construction all around the hotel). The only negative was that the carpet was quite grubby with a number of dirty marks. Double Tree is well located - across the road from The Mall of the Emerites however you need to walk a bit of a distance as there is no direct access due to neighbouring construction. The breakfast is excellent cate... Read more
from Legazpi, Philippines
Submitted on 07-10-2016
Stayed here for 60 days and I find their staff very friendly and are always ready to help and assist you. Rooms are nice and the location is very accessible to Malls and the Metro Station. I would definitely recommend this hotel.
from Queensland, Australia
Submitted on 08-10-2016
Despite arriving at 1am, we received a warm welcome at the front desk and a fresh cookie. Due to Hilton Honors status, we were upgraded to a corner one room suite in the hotel section on the 7th floor. The room provided a view over an empty construction site. Bed was very comfortable, bathroom was large and while there was a seperate shower, we preferred the shower over the bath as the water temperature fluctuated less. The buffet breakfast provided a range of western, Middle Eastern and Asian... Read more
from Jebel Ali, United Arab Emirates
Submitted on 09-10-2016
Average ,nothing reallh to rave about apart from the proximity to mall of the Emirates and the rest of town , Had a lovely chilled stay and it was exactly what we wanted ,peaceful weekend in town. Thanks
from Manchester
Submitted on 10-10-2016
Nice hotel in Dubai, Everything was perfect till we had the problem of paying the extra for my upgraded room which should of been 720AED only to find out it was a lot more which I paid, I wasn't happy so went back to reception and questioned it, only to find out I was being charged the city tax which I had already paid and for items used in the mini bar which were not even in the mini bar to start with. Apart from this upsetting episode everything else was perfect and we enjoyed our stay and lov... Read more
from Melbourne, Australia
Submitted on 13-10-2016
Excellent really enjoyed our stay and the room ... the only request I would have is that the internet is improved so that video calls can be made to overseas connections ... would recommend others stay
from
Submitted on 14-10-2016
Modern, clean and organised hotel with well sized new rooms. Conveniently located 5 mins walking distance from Mall of the Emirates (indoor ski dubai), and about 15 minutes cab from Jumeirah Beach and 25 mins from Dubai Mall/ Burj Khalifa, the hotel is clean with new furniture and features, at a very reasonable price. Check in and check out was highly organised and the reception staff are extremely helpful giving hotel and local area information (in addition to some juice and a cookie) Grea... Read more
from Prague, Czech Republic
Submitted on 15-10-2016
This is OK for Double-tree chain. But i had lady in our team who complained a lot about visa support and overall experience with hotel staff. Being golden card holder i have been offered the upgraded room. Expected to see much bigger one. Balcony was the biggest change. Which is odd in Dubai climate :). But have to admit when i asked for a second time the lady offered me the suit which was gorgeous. Really big 2 rooms apartment with 2 big TVs and large wardrobe corner. This definitely raised my... Read more
from Bratislava, Slovakia
Submitted on 16-10-2016
The staff at DoubleTree is very attentive and friendly, did welcome me and made sure I feel safe and comfortable. The breakfast offers a variety of choices across Western and Arabic kitchen. The rooms are clean, the sleeping experience is good, the staff helps you to get around.
from Dundalk, Ireland
Submitted on 17-10-2016
The staff here are extremely friendly and very accommodating for all your needs... The room was clean and really nice!! The breakfast buffet had a huge variety there was nothing that wasn't there that you would want.. The shuttle bus to mall of emirates and jumierah beach was brilliant. The mall of emirates is literally a 5-10 minute walk away so you could even walk if you wanted to. It is in a great location and is definitely worth a visit if you are going here.
from
Submitted on 17-10-2016
I had countless horrible experiences during my stay including the following: 1) I found cockroaches in my room. 2) The hotel has no respect to privacy. Employees and supervisors told me they are instructed to go to rooms that have ??Do Not Disturb, DND?? on them by the hotel manager. One of the housekeeping employees entered my room while it was on DND without knocking. The executive housekeeper entered my room while on DND as she admitted in the attached note. Three employees from the hotel... Read more
from
Submitted on 18-10-2016
Room: 4,5/5 Clean, Large,Nice View. Room sizes are double compare to other hotels on on The Beach Breakfast: 4/5 Gym: 4/5 Compare to many other hotels, nice view to the sea. Location 4,5/5 End of The Walk and own Beach.
from Broad Oak, United Kingdom
Submitted on 18-10-2016
this is a classy hotel. Comfortable bed, well appointed room, large gym, outside pool and sunbeds. Excellent breakfast. Common areas very well presented. Helpful staff. Will be better still when the construction nearby has been finished.
from Cairns
Submitted on 19-10-2016
Outstanding Customer service at reception & concierge! And arriving mid morning thought we'd be waiting around for a room but you were very prompt with allowing us to have the room immediately.. thanks!
from Atlanta, Georgia
Submitted on 19-10-2016
I was really happy with my choice to stay at this Doubletree. This location was really nice and very clean. We stayed in a 1 bedroom apartment and it was very spacious. We were greeted with fruit and water in the room. The front desk was very helpful with providing directions and also converting some of my money so we could take a taxi to the bank. Only small issue was there is a very high step to get into the bathtub. We needed to hoist ourselves up using a side rail to get in and out. The loc... Read more
from Dubai, Dubai, United Arab Emirates
Submitted on 20-10-2016
The hotel is very good for the business traveller. It is not cheap but the rooms are very good. I cant believe they charge extra for Wi-Fi . There is no bar and the facilities are poor but if you just need a room its OK
from
Submitted on 23-10-2016
All I can hear is loud banging and drilling for the past 2 days since 7am - we live on the 26th floor. Can't even escape it by going to the beach it just gets louder! Why isn't anyone doing something about it we cannot live like this! Even all residents are complaining at how bad the new beach chairs and umbrellas look - why does the hotel get 5* comfy wooden beds and we get 1* orange plastic? NOT HAPPY. If you are parked on B2 it even smells like sewerage every time! If you are thinking of movi... Read more
from Dubai, United Arab Emirates
Submitted on 24-10-2016
The hotel is very nice and the staff are very helpfull the room was very clean I enjoyed my stay and maybe I will come back soon and Michael in the reception was very helpfull special thanks to him the hotel one of the best
from Oxford, United Kingdom
Submitted on 24-10-2016
Wonderful, kind responsive staff. Went out of their way to help!! Would definitely recommend for a business trip. All services excellent and location for the company I was working with excellent. Easy to access Metro and Mall of the Emirates
from Leicester, United Kingdom
Submitted on 26-10-2016
We stayed in 3 different hotels during our stay, and this was the best one. We were welcomed by friendly staff, who offered juice and hot freshly baked cookies on our arrival. We were offered a free upgrade to the next room category, which was really nice of them the rooms were big and spacious with a living area and kitchen.when we asked for a late checkout as our flight was really late, we were offered a free late checkout at 6 pm, definitely coming back to this hotel. The staff go that extra ... Read more
from Lugano, Switzerland
Submitted on 27-10-2016
I have stayed at the property a couple of times. The location was very convenient for my work. The staff is generally very helpful and the hotel is kept clean. I would be happy to recommend it. The warm cookie upon arrival is a nice touch!
from
Submitted on 28-10-2016
Our 2nd time to stay here and i was totally tired and wanted to have a good rest. Indeed i got a good sleep as room was quiet. Next day pool was not opened on time due to manning issue and i need to come back again but the staff manage to call us and apolgize.I love the steam room. Gym is small and equipment is outdate but its quiet so i enjoyed it. Swimming pool needs some attention water is not temp controlled and it was cold.outdoor jacuzzi is not working but water is hot.hotel in general nee... Read more
from Dubai
Submitted on 31-10-2016
Horrible management lack of coordination in various departments. Poor understanding of basic needs of long term residents. Our appartment had cockroaches. Management needs to be reevaluated completely.
from cheshire
Submitted on 02-11-2016
Stayed here for a couple of nights in October 2016.This Hotel is a 4 star but in my view could easily be a 5 star. all areas are clean,the lifts are beautiful and are georgeously lit at night.The beds are a luxury as are the furnishings and bathrom with separate toilet. Breakfasts are super with a huge selection. This area serves as the restaurant in the evenings where we had a fantastic meal. I chose Australian steak with lobster pasta french fries and a delicious sauce. The best steak I have e... Read more
from
Submitted on 02-11-2016
Comfortable Hotel walking distance from the Emirates Mall. Famous for its Ski Slope. We had a room on the 24th floor with great view. The Staff were very helpful and made you feel welcome. every thing you come to expect from a Hilton
from Montreal, Canada
Submitted on 02-11-2016
The hotel is quiet, the rooms well appointed. I had a King and was upgraded to a King Suite, which was nice as it had a sitting room area with a second tv, TV channels were not great. The bed was comfortable and the pillows were down filled. bathroom was large and the shower was very very good. The amenities were adequate. The breakfast was very good with a wide variety of items to choose from. All in all a good hotel that will not break the bank
from Beirut, Lebanon
Submitted on 04-11-2016
Overall very good hotel clean and rooms are nice. However, room service selection and timing are limited. Location is good near mall of emirates but walking to mall is not readily accessible despite short distance
from London, United Kingdom
Submitted on 05-11-2016
So pleased my family and I visited the hotel. Immaculate exterior surroundings, attentive and passionate staff and opulently decorated interior. It was our first time visiting the City and I must say, with thanks to the amazing staff; we will be visiting the Hotel again and they really whisk you away from the outside world (the area is a busy one, the hustle and bustle as expected of Dubai, a mixture locals and city folk) Whether early morning or late at night, the staff are always nearby wit... Read more
from London, United Kingdom
Submitted on 06-11-2016
I think whoever takes care o items inside the room must have done business trips before, and kept this in mind when designing the rooms. Apart from the normal things you can find normally, I was able to find a prayer rug and qibla direction. Also slippers and robs for shower(I never found in any other hotel)
from
Submitted on 07-11-2016
customer service from the front desk is exceptional especially from the ladies working there. i had a great experience i come to this hotel every time I'm in town due to the great customer service from employees at that location. Anastasia, Valeria and sonia always make sure I'm well taken care of every time i arrive I've been at this location three times in the last year and i must say those ladies working at the front desk make me feel like an executive running a big company. I would recommend... Read more
from
Submitted on 07-11-2016
Stayed there for 5 days on a business trip, nice hotel with comfortable rooms and good service. Well equipped room, good beds and pillows. Close to Mall of the Emirates and not too far from The Internet City business park.
from Dubai
Submitted on 07-11-2016
the lighting always do not work and I did not receive the fruit plant within two and half check in. Complained to the front desk and operation group twice already. but the reaction is very slow. Even I have became a diamond class membership already. but they did not show me enough respect for that level.
from Mumbai (Bombay), India
Submitted on 09-11-2016
First and foremost thanks to the TripAdvisor and all reviewers for putting up the valuable feedback and experience for any and every place. Like many I was able to take the benefit of the same. I read extremely good reviews of Doubletree Hilton Al Barsha and finally booked it online for 5 nights stay with family during my visit to Dubai in the first week of November. Right from the booking formalities to check in and room service, cleanliness of the rooms allocated was excellent. Great work an... Read more
from London, United Kingdom
Submitted on 12-11-2016
Hotel in great location as it is right next to mall of emirates and the metro. Very friendly and helpful staff. Stayed at this hotel twice and would definitely stay again on a future visit to Dubai. Only downfall is that breakfast is very expensive.
from London
Submitted on 13-11-2016
Stayed here for two nights with a friend on an organised travel trip. Breakfast was good with a selection of everything ranging from fruit cooked food and juices. The atmosphere felt very secure Very friendly helpful and accommodating staff Would stay again without hesistation
from Dammam
Submitted on 13-11-2016
Overall room were specious specially the ones as Apartments. Washroom cleanliness need some special interest and need to improve. The hotel location is near to Emirates mall a walking distance Near by hotel and grocery store. Taxi some time is an issue need to wait for a while.
from
Submitted on 14-11-2016
The hotel is walking distance from Mall of Emirates and there's a train station in the mall. Friendly staff and great service. There's even a Starbucks in the hotel for coffee all-round. Happy with the room service
from Warrington, United Kingdom
Submitted on 14-11-2016
Convenient for the Shopping mall and centrally located this is an ideal hotel to act as a base in Dubai. The hotel offers excellent accommodation and a lovely buffet breakfast. The service is allmyounwouod expect from a top city hotel and we were very pleased with our choice.
from Barcelona, Spain
Submitted on 15-11-2016
The staff at Double Tree Al Barsha is excellent. Everyone was welcoming, helpful and kind. In addition it looked like they liked their job as well. It was a delight to meet them during our stay. I especially want to single out Ragin Mary who went above and beyond in helping us. The hotel is clean and the breakfast was excellent. So many great choices. Everyone's goal was to make sure we had a nice visit in Dubai and we did.
from
Submitted on 15-11-2016
Reasonably priced property. Al Barsha is not pretty and so is the view from the hotel. Good breakfast, a lot of choice. Rooms can use upgrade, especially the plumbing (fixtures was semi functioning) and the carpet (too many stains). I am usually turned off by un clean carpet in hotel rooms.
from Banstead, United Kingdom
Submitted on 16-11-2016
Hotel is in a good location, within easy walking distance of the Mall of the Emirates. We were on a B&B package and the breakfast was excellent, with a lit of choice. Staff were very helpful. The room was large and comfortable. We ate in the restaurant a couple of nights for ease; the food was freshly cooked and very good. However, it was very empty, which was a shame given the quality. This might have been because no alcohol was served, which wasn't something that bothered us at all. Would stay... Read more
from
Submitted on 20-11-2016
Good location and a short walk away from the mall of the Emirates convienience was a must for Dubai there was always taxis around which was good. The breakfast had a good selection and the staff were attentive. When you arrive you smell the wonderful oud you know your are in Dubai it's that fragrance i still miss to this day I also loved the cookie they give you when you arrive such a cute touch and welcome message on the tv screen. I definitely would come back and stay -the place was clean and ... Read more
from
Submitted on 20-11-2016
This is a very nice hotel, just behind the Mall of Emirates. Walking distance, when it is not very hot of course. Breakfast is good and mostly included in the rate but good to double check. Hotel rooms are nice and specious. Residence section is bigger of course with extra sofa and kitchen but interestingly the bathrooms in residence section are small compared to hotel room bathrooms. Room service is reasonable, good taste and fast. Friendly and helpful staff. Just one problem; I checked out @ ... Read more
from Kenya
Submitted on 21-11-2016
- The staff at the hotel are very friendly and pleasant. - Big Spacious room with impressive amenities - Close proximity to the Mall Of the Emirates - 10 minutes walk! I thoroughly enjoyed my stay and would definitely recommend / Visit again.
from Giffnock, United Kingdom
Submitted on 22-11-2016
The Double Tree is located a 5 minute walk from the Mall of the Emirates (MOE). From the MOE you can take the city tour hopper bus around the city or the Metro situated on the 1st Floor of the Mall. The mall also has a number of good restaurants. Our room didn't have much of a view, I doubt if many rooms do. As is the norm in Dubai, the hotel is surrounded by building sites. One complaint we had was our room smelled strongly of cigarette smoke despite being a non-smoking room. Other than th... Read more
from
Submitted on 22-11-2016
Great experience. Very helpful staff upon arrival; attractive color scheme and drapes in room and beautiful bath. Entry and lobby very attractive. Very courteous and helpful concierge and travel/attractions consultant in front desk area.
from Cairo, Egypt
Submitted on 23-11-2016
Just Excellent, I definitely would recommend it, good service and good over all experience. :) will definitely will go there again. I recommend this hotel, cosy felt relaxed in and the staff are very helpful.
from
Submitted on 25-11-2016
hotel only provides two small bottles of water per stay this includes multiple back to back bookings - this is a direction from the manager and even though I complained to the customer service nothing happened and I was told that there was a shop around the corner where I could buy some. cleaners are told not to clean the cooking area which even if you don't use the area includes cups for tea etc poor internet connection a new construction site at each side on the building means there is noic... Read more
from Hayward, California
Submitted on 29-11-2016
We stayed here for our honeymoon. It is beyond great! We loved it here. Location and all. Specially the valet service, those two guys are the great! We miss Dubai and will surely return and will stay here again!!!
from Rugby, United Kingdom
Submitted on 30-11-2016
This must be one of the best hotel experiences we have had, extremely pleasant staff who were very caring and concerned about making your stay comfortable and happy to help around the clock. The food was of a high standard and the range to choose from was good. Checking in and checking out was very easy and had no issues at all. Staff were on hand to help throughout.
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