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Citymax Bur Dubai

Dubai, United Arab Emirates (DXB)

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Based on 1387 reviews
Room & Rates
Standard Room

Standard Room

1 double bed or 2 single beds
215-sq-foot (20-sq-meter) room with city views

Entertainment - Free WiFi, 32-inch LCD TV with satellite channels
Food & Drink - Coffee/tea maker, 24-hour room service, and free bottled water
Bathroom - Private bathroom, a hair dryer, and a shower/tub combination
Practical - Safe, desk, and phone
Comfort - Air conditioning
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Citymax Bur Dubai
Kuwait Street Mankhool Area, Dubai, United Arab Emirates

Make yourself at home in one of the 691 air-conditioned rooms featuring LCD televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have shower/tub combinations and hair dryers. Conveniences include phones, as well as safes and desks.

Take advantage of recreation opportunities including an outdoor pool and a fitness center. Additional amenities include complimentary wireless Internet access, gift shops/newsstands, and tour/ticket assistance.

Enjoy a meal at one of the hotel's dining establishments, which include 3 restaurants and a coffee shop/cafÚ. From your room, you can also access 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge. Buffet breakfasts are available daily for a fee.

Business, Other Amenities
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available on request), and free self parking is available onsite.


Know Before You Go

  • This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.


The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: AED 40 per person (approximately)
  • Airport shuttle fee: AED 100 per vehicle (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Mandatory Fees and Taxes

You'll be asked to pay the following charges at the hotel:

  • New Year's Eve (31 December) Gala Dinner per adult: AED 475.00
  • New Year's Eve (31 December) Gala Dinner per child: AED 237.50 (from 6 to 11 years old)
  • Tourism fee: AED 10 per accommodation, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

  • 24 Hour Room Service
  • 24-Hour Front Desk
  • Coffee Shop
  • Dry Cleaning Service
  • Elevator / Lift
  • Fitness Facility
  • Gift Shop on Property
  • Laundry Services/Laundry Facility
  • Lounge/Bar
  • Multilingual Staff
  • Outdoor Pool
  • Shuttle To Airport (surcharge)
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 1387 reviews
from Limassol, Cyprus
Submitted on 20-05-2016
Stayed here while we visited Dubai in April and were very satisfied. The room, although not very big, was always clean and we found it very comfortable for 2 people. Service was excellent and the staff were all very helpful and friendly. Breakfast was good, included both middle eastern and european options, we believed there was a good variety of options to choose from. Internet was ok, but sometimes too slow, we were not able to skype chat with friends and family back home. Overall a good stay ... Read more
from Manchester, United Kingdom
Submitted on 20-05-2016
the room is quite wide and clean. Worth for money, try the meal at city caf├ę buffet was nice. Got free transfer to al mamzar mall if you want to do shopping. They also have free transfer to marcato mall and burjuam mall. Those are convenient services,
from Jodhpur, India
Submitted on 24-05-2016
Stayed here while we visited Dubai in 17 may to 22 may 16 and were very satisfied. The room, although not very big, was always clean and we found it very comfortable for 2 people per room. Service was excellent and the staff were all very helpful and friendly. Breakfast was good.Free WIFI in hotel was great Only one think that i had been charged for AED 90 for extra 4 hours stay , I requested to hotel employee Prachi that plz do not charged because i had check in the hotel one day late on 17 ma... Read more
from Birmingham, United Kingdom
Submitted on 26-05-2016
Stayed in this hotel for 5 nights. Rooms were small but clean but very basic. There was a weird smell from the drains in the bathroom some days. Breakfast was almost the same every morning, not tasty. Rolls pastries were dry. Everything looked watery and bland. Only water melon and oranges put out as fruit but not chilled enough. Some of the staff at reception were so unclear with information. During our stay only two members of staff at reception were accommodating. Hope all this improves to... Read more
from Abu Dhabi, United Arab Emirates
Submitted on 28-05-2016
I have been staying at this property on and off for the last few years. Recently I stayed here for 3 weeks in May '16 but somehow could not feel as much enthused about the place as I felt a couple of years ago. The location is good - just close enough to most of the important attractions and business places, though metro is a good kilometer away. It's usually bustling with tourists, mainly from India and East Europe - most of them booked through tour operators, no doubt. Breakfast is alright -... Read more
from UK
Submitted on 01-06-2016
Majority of staff are helpful and pleasant. Rooms are compact but clean and well furnished. Free WiFi. Good location. Bus Stop near the hotel entrance and finding a taxi can be quite easy. Tip: Higher floor room would be advisable as noise from ground floor bar can be quite irritating.
from Cape Town Central, South Africa
Submitted on 05-06-2016
Waited long to be booked in, reception staff not very welcoming, cleaning staff friendly and sufficient though. Overall rating of the Hotel is average, convenient for the 2 day stay. Transport easy accessible.
Submitted on 06-06-2016
The hotel room was very good and clean. It's quite big for a single person. The staff are friendly too. It's easy to request for anything they can provide. All in all, the service was very good. However, it's quite far from the nearest Dubai Metro Station. At least 15 minutes of walk away. But nevertheless, it was a great experience staying in this hotel.
from New Delhi, India
Submitted on 07-06-2016
Excellent Property, Rooms, Restaurants, Service, Quality food, Etc. Situated on prime location, close to Metro, Shopping Malls. Great hospitality of Mr. Anu at the front office, bell desk captain & other staff. Had a nice & comfortable stay to remember. SUNIL CHHABRA +919810046494
Submitted on 08-06-2016
Me and my wife chose this hotel as it was not the most expensive and was in a great location with easy access to the Mall of Emirates, close to Jumerah beach and 20 min drive from down town Dubai. We arrived and checked in and had to wait 20 mins for our room at 11pm (which was perfectly fine, and I was happy to wait around in the lobby) Service was great on arrival and room was nice and clean and had a comfortable bed. Breakfast was great eevery morning with a good variety of food to choose fr... Read more
from New Delhi, India
Submitted on 19-06-2016
This place is great! The location is centrally located, close to malls and other shopping areas. Two metro stations are also on walking distance ADCB and Al Fahiddin Metro station. Hotel Staff is very friendly and always ready to help. Breakfast includes good variety of fiid. Rooftop pool and Gym are nice. From rooftop you can get the view of Burj Khalifa and Burj Al Arab too.
Submitted on 20-06-2016
I stayed in this hotel for 6 nights as couple. - The room was good with enough to unpack baggage and roam around. - Coffee maker and different tea and coffee packets were provided. - Hot water, hair dryer, good clean bathroom, some cosmetics for skin and hair were there. - Rooms were cleaned and reset on daily basis like you are entering first time - Digital locker was provided, good stuff. - Shuttle service to/from some pre-defined places, complimentary. - Baggage room to leave after check-out... Read more
from New Delhi, India
Submitted on 21-06-2016
Stayed for 5 nights there as we booked it in advance and had no option to change at a later stage. You will find better properties in Bur Dubai. This is a low budget hotel & doesn't offer a great experience. The staff was friendly no doubts about it.
Submitted on 22-06-2016
I stayed in hotel from 15-21 Jun 2016. One word for the hospitality of hotel is exemplary. Its indeed the best experience which i have till date. My tour was through travel triangle and further over at Dubai by Rayana tours and travel. Fabulous experience and i have complete confidence in suggesting for their hospitality, professionalism and courtesy if planning for tour/vacations to Dubai.
from Doha, Qatar
Submitted on 23-06-2016
My only thing from giving this a 5, was the AC would never reach the low setting. Stayed fairly constant at night, and the days weren't that bad, just saw looking for something a bit cooler after being out in the heat. Other than that, great Wi-Fi, good food, clean rooms and comfortable beds.
from Panjim, India
Submitted on 03-07-2016
The place is too small, sad and pathetic with the dustbins being too small. there are no tissue papers in the room...being small its difficult to move around... not well designed... there's a musty odour everytime one enters the room...avoid at all costs... by the way the door takes its own seeet time to lock.. have to go n fetch another card from the main lobby... the staff seems overworked and never smiling
Submitted on 03-07-2016
I would like to commend the hotel front desk that accommodated me for an early checked in even though the place is quite fully booked. I have arrived early in the morning. It is near the bus station and major establishments and in the heart of the city. Would definitely go back..
from gurgoan
Submitted on 03-07-2016
Hi, i stayed in Citymax for close to 13day in the month of June in room no# 693.. The location of the hotel is near a mosque so if you sleep light, pls take a room facing the inside of the hotel.. So lets start with the pros a) Walking distance to spinnys, chaitram and Carrfour (burjman mall).. b) Hotel allows guest to order food from the outside.. I saw delivery boys from KFC and south indian resturents located in meena bazzar bringing food.. Pls note that KFC only delivers if the amount is >... Read more
Submitted on 04-07-2016
This was my second Visit to Citymax, BurDubai and it was as incredible and Awesome as my last one. One of the best value for money Hotels in BurDubai. The entire Staff is very Very Nice and friendly especially Prachi, Shivani & Vitthal. These guys are what I felt are the best. I felt very friendly and homely being there. I'd Love to keep Visiting! ­??? They not only helped me with the things related to the hotel but also guided me a lot of things regarding my work. I Loved the stay. Hope to See ... Read more
from Abu Dhabi, United Arab Emirates
Submitted on 04-07-2016
The room was ok except for 3 things: 1. You cannot dial out directly to a local number on the phone, you have to ask the operator to dial the number for you. 2. The thermostat of the room was not regulating well. 3. The Cleaner did not clean immediately even though we requested before leaving and informed the reception. We left for 4 hours commencing from 11 AM and when we came back at 3 PM, the room was still not kept. We asked to have our room changed because of this. 4. Water temperature re... Read more
Submitted on 06-07-2016
This hotel is one of the most reasonable hotels in Dubai. Located in Bur Dubai, the hotel is not too far away from Downtown. The hotel staff is really cooperative and the rooms are really clean. The only problem which i had with the rooms is that they are a bit small in size. The size of the rooms can be bigger, including the bathrooms. The hotel has two restaurants, a sports bar and a cafe in its premises which gives you plenty of options to choose where to eat from. The pool at the roof is al... Read more
Submitted on 06-07-2016
The room was nice and neat. Took a bit getting round to being able to adjust the AC properly, at a point I was wondering if the controls were working. Shower head in bath is a bit low and nonadjustable, I am 179cm and had to somewhat crouch. No body lotion but then perhaps because this is a budget hotel. On the plus side, location is great. Close to ADCB metro (about 15 minutes walk), close to two bus stops (about 5-7 minutes walk to either). Two supermarkets each 5 minutes walk away. And the s... Read more
from Chennai (Madras), India
Submitted on 10-07-2016
I and my husband stayed at City Max during Eid, 2016. It was a great stay, room was good, clean and well maintained. The hotel is located at a very good place, near to shopping centers. Room service was fast and efficient. Staff were professional and helpful. I would surely recommend this hotel to budget travelers.
Submitted on 10-07-2016
its good stay ,the most thing i like the receptionist Zhanna was very helpful and welcoming and i hope all the hotels have lady like her i will go again because of her welcoming and her help for us during stay at hotel
from Emirate of Dubai, United Arab Emirates
Submitted on 10-07-2016
Room & bed is smaller comparing other similar hotels. Rest service all OK. May be because of budget hotel size may be smaller. Location of the hotel is.good.inside room no more facilities available. .
Submitted on 11-07-2016
We had a family trip to Dubai and stayed at City max Bur Dubai hotel for 5 nights.. We experienced very good and pleasant service from all the front office staff who were very kind in their dealing with all customers Ms Prachi, Ms Shivani, Ms Dafrin and Ms Zhanna in particular were the best. Likewise all the other staff right from the reception to bell boys and cleaning staff were very polite and efficient in their duties. Surely will recommend this hotel for a pleasant stay anytime in Dubai.
from Riyadh, Saudi Arabia
Submitted on 11-07-2016
Stayed 4days at Citymax during EID holidays 2016. Everything about hotel was good, right from location, Bar, rooms, pool, room services & staff. The best part was room service people they were the best. What you want more after a hectic visit to city, when you return to your room, its should be clean and it was just that. The only issue I had was regarding the parking during night time there was no parking slot. so I had to park somewhere else. All in all it was GOOD stay.
from Charlotte, North Carolina
Submitted on 12-07-2016
Not luxury, but definitely comfortable. The rooms are pretty clean and the staff quite friendly. Location is not bad either, just a short walk from the metro station. The only issue was concerning the woman who runs the tourism desk to book tours, when asking for information on buses the information she gave me was totally false. Other than that I had a wonderful stay and would come again.
from Kuwait City, Kuwait
Submitted on 13-07-2016
The hotel was nice and the staff were awesome, the food wasn't that good in the hotel i highly suggest you to eat out, and dont take the private taxis because they over price things. Dont eat at sizzling wok in the hotel because its expensive and food their isnt that good. The rooms were a fair size , lighting was nice and the bathrooms were ok but if your fat you will struggle in their bathrooms, the beds were uncomfortable ac in rooms were bad but in lounge the ac is good.
Submitted on 13-07-2016
Hotel was nice staff were amazing but food was bad AC was not good beds were back breaking but location wise real good breakfast was not what your expectation was and bar rules are ridiculous if you want to eat there you have to be 25 and older but all wise we had fun and good place
from Manama, Bahrain
Submitted on 15-07-2016
The Hotel staff are truly amazing to deal with from Reception all throughout the F & B outlets. The sound proof from one room to another must be improved since you can hear the noice from the next door.
Submitted on 17-07-2016
The location of the hotel is crowded with similar places to stay so don't be surprised when the only thing you can see from the window of your room is just another window of the next hotel's rooms. The rooms seem to be equipped with new and modern furniture and allows you to use the hairdryer, tea maker and TV with just enough English speaking channels to entertain yourself in the evening. You may be interrupted while sleeping at the lower floors of the hotel, because of the party and discos org... Read more
from Galway, Ireland
Submitted on 18-07-2016
Hotel itself is OK. Nice rooms, clean and cheap. But..breakfast really plain, every day the same. Dinner soo poor, nothing special and looks like someone prepared it day before..nice housekeeping staff.
Submitted on 18-07-2016
this hotel is completely fine, me and my partner prefer three star hotels, because they are nice and clean and we dont get too much attention from staff,,, this hotel is clean, good location close to the city, have rooftop swimming pool, but the food is not very nice
from Mumbai (Bombay), India
Submitted on 19-07-2016
I would rate this hotel as absolute value for money and excellent location and accessibility.. Taxi are just right outside the hotel and food is also good.. God cheap stay hotel in bur dubai.. Only minus point breakfast is bad.. Hope they improve on the same..
Submitted on 21-07-2016
Citymax Bur Dubai you are a great hotel! You should have the 5*! There are so many things to say, so I will start with the reception which was great, the manager was 5* and also the manager from the restaurant and all the personal. They all had the smile 7 days from 7 on their face. The food was great, congrats to the chefs! Also i would like to mention that we traveled in July and the heat was acceptable. Anca&Mihai (July 2016)
Submitted on 21-07-2016
"We had a marvelous stay in Dubai at the Citymax Hotel. Wonderful interiors, very good service and some excellent dining too, must recommend the hotel's Restaurant for the exquisite salmon dishes. Its a great experience and completly satisfy with hotel services and staff behaviour. Great..!!!!!
Submitted on 24-07-2016
All the staff in this hotel were all polite and hospitable. Their smile and greetings were really welcoming and sincere. From outside the hotel, to the main door, to the lobby, to the restaurants up to the corridor of the rooms, all the staff were friendly. Special mention to Jen from the reception and Lester from the concierge who were really accommodating and helpful during our stay. Keep up the good work guys! :)
from Islamabad, Pakistan
Submitted on 25-07-2016
In the heart of bur dubai. Decent facilities with a pool and gym. Rooms are pretty small but they do the job. Staff was very accommodating and forthcoming. Breakfast decent enough but repetitive. Close to a metro station but not close enough by walk.
Submitted on 25-07-2016
It is suitably located near Metro station. Hotel is good. Breakfast served is good. Room is bit small (slightly cramped for two) but is having all amenities and room servicing is good with a smile. Although wifi facility is not available in the rooms
from Mumbai (Bombay), India
Submitted on 26-07-2016
I stayed here a month for a official reason .Staff is very friendly ..options of breakfast is good.;located in the heart of city all things nearbyÔ?Žpool is available at the terrace clean and worth swimming. Very relaxing Ô?Žstaff is co-operative and 3-4 restaurents are good enough to choose the required cuisine
from Bengaluru (Bangalore), India
Submitted on 26-07-2016
It was an amazing experience with u guys, the trip went on as per the schedule, thy followed the timings, kept us updated about t pick up timings and drops.. Jus loved t whole trip..memorable­???­???­???­??? the guide was friendly and answered all our questions. Got to knw more about Dubai and its history. The co-ordinator Durgaprasad was helpful and arranged everything for us. Wud recommend to anyone who wants to visit Dubai.. Love And miss Dubai ­???. Will surely visit again ­???­??╗­???­??╗
from Bristol, United Kingdom
Submitted on 27-07-2016
I stayed here with a friend for 5 nights. We checked in late, around 9pm, which was not an issue. It was quiet, so check-in was really easy and quick. We were initially given a room on the first floor with a window but no outside view. I had read that sleep could be disrupted in first-floor rooms due to music from the bar downstairs, so we asked for a room switch next morning and went out. By the time we got back in the afternoon, there was a room made ready for us on the sixth floor, and it w... Read more
from Dawlish, United Kingdom
Submitted on 28-07-2016
We arrived about 9.30am & they let us book in early, booking in was very straightforward. The rooms were lovely & clean, very well kept & fabulous views of the Burj Khalifa. All the staff very very pleasant & always helpful. The restaurant served a lovely breakfast & tasty Iftar's every evening. Nice sports bar which wasn't too badly priced for Dubai! Clean rooftop pool with lovely views. We would stay here again. All in all a very pleasant hotel at a very reasonable price.