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Novotel Abu Dhabi Al Bustan

Abu Dhabi, United Arab Emirates (AUH)

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Based on 417 reviews
Room & Rates
Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

2 Twin Beds
323-sq-foot (30-sq-meter) room with city views

Entertainment - Free WiFi and wired Internet access, 37-inch LCD TV, MP3 dock
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and free bottled water
Bathroom - Private bathroom, separate bathtub and shower, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, twin sofa bed, and iron/ironing board; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Wheelchair accessible
Connecting/adjoining rooms can be requested, subject to availability
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Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed

1 Queen Bed
323-sq-foot (30-sq-meter) room with city views

Entertainment - Free WiFi and wired Internet access, 37-inch LCD TV, MP3 dock
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and free bottled water
Bathroom - Private bathroom, separate bathtub and shower, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, twin sofa bed, and iron/ironing board; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Wheelchair accessible
Connecting/adjoining rooms can be requested, subject to availability
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Superior Suite, 1 Double Bed

Superior Suite, 1 Double Bed

1 Full Bed
592-sq-foot (55-sq-meter) room with city views

Layout - Separate living room
Entertainment - Free WiFi and wired Internet access, 37-inch LCD TV, MP3 dock
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and free bottled water
Bathroom - Private bathroom, separate bathtub and shower, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, twin sofa bed, and iron/ironing board; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Wheelchair accessible
Connecting/adjoining rooms can be requested, subject to availability
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Executive Room, 1 Full Bed

1 Full Bed
323 sq feet (30 sq meters)

Entertainment - Free WiFi and wired Internet access, 42-inch LCD TV, MP3 dock
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and free bottled water
Bathroom - Private bathroom, separate bathtub and shower, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, twin sofa bed, and iron/ironing board; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Novotel Abu Dhabi Al Bustan
Shk. Rashid Bin Saeed St / Rabdan St, Abu Dhabi, United Arab Emirates 0

Rooms
Make yourself at home in one of the 361 air-conditioned rooms featuring MP3 docking stations and minibars. Wired and wireless Internet access is complimentary, while 42-inch LCD televisions with satellite programming provide entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.

Amenities
Don't miss out on the many recreational opportunities, including an outdoor pool, a spa tub, and a sauna. This hotel also features complimentary wireless Internet access, concierge services, and wedding services.

Dining
Enjoy a meal at one of the hotel's dining establishments, which include 5 restaurants and a coffee shop/caf. From your room, you can also access 24-hour room service. Relax with your favorite drink at a bar/lounge or a poolside bar. Buffet breakfasts are available daily for a fee.

Business, Other Amenities
Featured amenities include complimentary high-speed (wired) Internet access, a business center, and express check-in. Planning an event in Abu Dhabi? This hotel has 14908 square feet (1385 square meters) of space consisting of conference space and meeting rooms. Free valet parking is available onsite.

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Know Before You Go

  • Up to 2 children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: AED 85 per person (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Mandatory Fees and Taxes

You'll be asked to pay the following charges at the property:

  • Tourism fee: AED 15 per accommodation, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

AMENITIES:
  • 24 Hour Room Service
  • 24-Hour Front Desk
  • ATM Machine
  • Business Center
  • Coffee Shop
  • Complimentary Coffee
  • Concierge Desk
  • Conference Rooms
  • Dry Cleaning Service
  • Elevator / Lift
  • Express Check-In
  • Fitness Facility
  • Jacuzzi/Hot Tub
  • Kiddie Pool
  • Lounge/Bar
  • Multilingual Staff
  • Outdoor Pool
  • Poolside Bar
  • Porter / Bellhop
  • Sauna
  • Spa Services
  • Steam Room
  • Wedding Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 417 reviews
from Abu Dhabi
Submitted on 03-06-2016
As always Novotel Abu Dhabi Al Bustan is one of my favorite Hotel to stay at in Abu Dhabi , I am used to this hotel and well know person to the hotel staff from Management to bell boy. I feel comfortable in this hotel
from Abu Dhabi, United Arab Emirates
Submitted on 04-06-2016
I ususaly reserve a hotel room for a weekend in abu dhabi to cill out and relax after a long week, this was my first and last time to novotel i checked in around 8pm for sure i had to wait 40 min to recieve the room after that the room was not clean and i found a bottle in the fridge which makes the smell fantastic also the room was really small i was really disapointed as it was far away from my imagintation, for sure i called the room service 3 times to clean the room but with no any action th... Read more
from Bratislava, Slovakia
Submitted on 04-06-2016
Spacious room ( the standard one ), nicely furnished. Not always the best view, this is based on position. Location of the hotel is close to ADNEC ( 5 minutes by taxi ) but is not walking distance. Mushrif Mall is also about up to 5 minutes by taxi and I did a walk several times. If is not so hot, it can be done. Staff is very friendly and always smiling, especially during a breakfast. Nice swimming pool area with also small pool ( sun covered ) for kids . The only problem is the orientation. Yo... Read more
from
Submitted on 06-06-2016
I stayed in novotel Abu Dhabi albustan on 5-June-2016 I didn't use the hotel facilities but I can say about room normal The hotel location is perfect I can compare with holiday inn in same location with same stars I prefer to stay in holiday inn The staff is good but still there's a better I asked about normal thing just power adapter but the recipcent said sorry we don't have In the room there's no slipper Bed was not really big but comfortable I can say the services and room 3 s... Read more
from Ajman, United Arab Emirates
Submitted on 06-06-2016
It's the cheapest in the town plus so quite and having separate floors for smoking room with bar for lazy days, furniture in room perfect, valet park service so fast , all staff having the smile and warm welcoming they speak more than 4 languages ..over all its my choice every month before i go to work ^_^
from Emirate of Abu Dhabi, United Arab Emirates
Submitted on 08-06-2016
For three years me and my husband keeps on coming back because of their good services and amenities. We feel relaxed and enjoyed our stay with the nice city view from our room, the employees ( Charity, Maya, Anil, Sanjeewa Mildred Ei Ei, Lindy, Shristi, Randeel, Shafikul, Hanicel, Fatimazahra, Roshan, Kaisher, Bishwa, Raghubir, Adnan) who always make us feel that they are happy to have us, and taxi cab is always available 24/7. Mrs. Rizalie & Mr. Mahboob Ali
from London, United Kingdom
Submitted on 09-06-2016
Stayed 1 night at this pleasant hotel en route to Dubai, warmly greeted by Mohammed the duty manager. Check in was smooth, he advised us of all facilities, drinks available at the bar until midnight. Room was comfortable, fresh decor , clean and spacious. It s about a 15 minute drive from the airport cost approx Aed 30 . The area is quite business orientated but unable to comment as we had arrived at 8pm and did nt venture out. Breakfast was buffet, wide choice and plentiful.
from
Submitted on 11-06-2016
I have been twice to this hotel and my stay was very good . Location is perfect , staff are helpful . Few minutes drive from mushrif mall . The hotel facilities are good. Swimming pool is clean. This hotel is highly recommended and i will visit it soon .
from Arizona City, Arizona
Submitted on 12-06-2016
All day dining was offering a relatively appealing selection of international cuisine,restaurant itself imposes a modern atmospher thru its decor and style. Needs to improve the service otherwise all is good,value for money.
from Dubai, United Arab Emirates
Submitted on 15-06-2016
The stay in novotel was super. The food and the staff are great and way they are dealing with the customer very polite and professional. Just to thank milder who takes care of me in the breakfast and hancel form reception for the warm welcome also the lobby team maher andTika. I will recommend novotel to my friends and sure it will be my destination to Abu Dhabi next time.
from
Submitted on 18-06-2016
The two of us had buffet lunch at the restaurant in Novotel hotel and I just wanted to say a big thank you to Randeel for taking such good care of us. Highly professional staff indeed. We are coming back for sure.
from Emirate of Abu Dhabi, United Arab Emirates
Submitted on 18-06-2016
had a good stay, everything was good specially staff who were at the pool side was really helpful and front desk also provide us a good service. only onething i did not liked was a girl from reception who thrown money on the desk when i change money. she need more training how to treat a customer. disappointed with what she did. overall experience is good.
from
Submitted on 01-07-2016
We don't have big appetite, so we don't usually do buffet dining. But when i read this promo and reviews in trip advisor, it made me curious. I was searching for a steak house to try out, and for this deal i think the rate is reasonable enough. The south african beef was recomended to us to be the most tender among the choices, and we decided on tenderloin and rib eye for both. It was also recommended to pre-order the next choice, because it takes time to cook. Our waiter was very courteous and ... Read more
from Singapore, Singapore
Submitted on 05-07-2016
The staff was good and the service good as well. The breakfast was fantastic with a lot of choices. Rooms are clean and the facilities like the swimming pool and gym make this hotel looks like an 5 starts hotel. Is it a bit far from town but is near from airport.
from Sharjah, United Arab Emirates
Submitted on 08-07-2016
The room was good. The pools are perfect for the kids. The breakfast has lot of selections though. Though there was too much crowd, given that its was a holiday, the service was still excellent and the staff are all accomodating and friendly during our entire stay. We'll definitely come back.
from Abu Dhabi, United Arab Emirates
Submitted on 09-07-2016
I booked a one night stay with my family at the Novotel Abu Dhabi Al Bustan during the EID holidays. Check-in was time consuming as there were lot of guests during that time and as it was a public holiday that was expected. However, what I found surprising is that despite seeing the rush for the check-in the lobby was understaffed. There were about 7-8 counters but the staff were only available in 4 counters that again delayed the check in procedures. We reached the hotel at 1.45pm for the 2pm c... Read more
from Dubai, United Arab Emirates
Submitted on 11-07-2016
Stayed 2 nights at this hotel during Public holidays. Room was ready upon arrival earlier than expected. Higher floors are good for a city view. Good food and service. Health club needs more towels! Good Jacuzzi but too crowded and sand filled in. Very good rates and always a family friendly hotel brand. Nice and clean bath rooms, comfortable enough beds. A good place to return and recommended.
from Dubai, United Arab Emirates
Submitted on 12-07-2016
If you have kids and you need to spend sometime at the pool, look at this photo, you will change your mind. Staff has no clue what courtesy is as they don't listen to understand, they only listen to react. 1- Informed the pool attendant about the same extension cable shown in the 1st photo and all what he slid is that he has moved it inside the kids playing spot as shown in the 2nd photo. That was pathetic! 2- Ordered tea bags and followed up twice and after 1 hour, they have sent the wrong type... Read more
from Emirate of Abu Dhabi, United Arab Emirates
Submitted on 14-07-2016
Every thing was really good ,, staff very friendly and respectfull .. Room is very small but its comfortable. Also they are very fast with cheack in and cheack out . Hotel is very clean and new. There is one thing I dont like it is The smell of cigarettes you've asked for a room for non-smokers, but the smell was disturbing
from
Submitted on 15-07-2016
Did a "staycation" for long weekend. Room was nice with Grand Mosque view. The hotel location is slightly out of the city center area , so having own car or taxi is better to explore city (but getting parking in Abu Dhabi is a challenge especially after 9 pm where certain areas are reserved for residents only). Breakfast was good - very nice spread but crowded during the holiday time (not sure of normal days). There is a pool (we didn't go there though). Has few Macs at the reception. I felt th... Read more
from Abu Dhabi, United Arab Emirates
Submitted on 16-07-2016
The staff was very attentive and the amenities were great. Beds were very comfortable to sleep in. This Novotel Al Bustan hotel is in a good, fairly central location for your stay in Abu Dhabi if you are a tourist. Free valet parking, gym equipment very current, hot and cold saunas were clean and very sizable. My only qualm would be the breakfast was quite average tasting (oatmeal tasted like mush) but I focused on the fruit and toast and fresh omelettes which did the trick.
from Sydney
Submitted on 31-07-2016
Everything about this hotel was fantastic. Our room was outstanding as it gave us two separate spaces to relax and sleep in. We were away from the main centre which was great for us. We had a car, which I think would be necessary to stay at this hotel.
from Abu Dhabi, United Arab Emirates
Submitted on 02-08-2016
I have to commend the staff for the great service from the check in counter, valet service, housekeeping and restaurant. cozy and spacious lobby. rooms and bathrooms are clean and very neat. requested for connecting room during booking and they were able to arrange. the location is ideal if you have an appointment in most embassies are just few blocks away.
from
Submitted on 02-08-2016
Tnx in novotel especially the pepper restaurant all the staffs so good specially mildred so very kindly and friendly she always smilling...tnx mildred and Randil im having fun with you...In the rooms is nice the hotel is so very clean..
from Emirate of Abu Dhabi, United Arab Emirates
Submitted on 02-08-2016
I've been staying at the Novotel/Adagio for over a year now, and I must say I'm still very impressed with the standard of food available that their excellent chefs prepare at the various bars and restaurants. Pepper restaurant particularly, where all the staff are very welcoming and work very hard to make you feel at home. The hotel overall is very good with a clean & modern feel situated centrally in the Embasy area of Abu Dhabi, a short distance from the Grand Mosque, and about a 15min taxi ri... Read more
from Invercargill
Submitted on 05-08-2016
Went in for a meal and waited 20 minutes for a drink or a menu. At the end of 20 minutes I asked the bartender whether they were busy and he said 'not particularly'. Told him I had been waiting 20 minutes for a drink and instead of apologising he got aggressively defensive and exclaimed that I hadn't been waiting 20 minutes. I don't think I would recommend this place nor ever return.
from Perth, Australia
Submitted on 05-08-2016
I arrived 3 days ago for a long stay. So far so good. The staff have been a highlight. Very attentive at the very substantial breakfast buffet. But I must give huge credit to sahadev and Simo who have been fantastic hosts whilst I visited the wave pool bar.
from Abu Dhabi, United Arab Emirates
Submitted on 07-08-2016
I have been a long-time resident of Adagio Aparthotel co-located with Novotel Al Bustan and I wanted to take this opportunity to recognize a few outstanding employees that go out of their way every day to make me feel like I'm at home. My hose cleaning team of Grayon and Rohan are superb! The Waves Pool Bar team made up of Sahadev, Manly, Pyamod, Simo, Kamal, Lavender and Marco work so well together and make each and every guest feel like a VIP. Lastly, I want to recognize Dona from the fitness ... Read more
from
Submitted on 09-08-2016
We must thank our server from Uzbekistan. He was terrific for both of our meals. Also Baxt and Mildred who gave amazing service are very appreciated. Chef Tisan, we must thank for his great food and special wedding dessert! Also thanks to Lenie or making a great two meal visit so excellent! Don't miss a chance to eat here!
from New Delhi, India
Submitted on 09-08-2016
I particularly stayed at this place since it was closer to my work place. Rooms are very spacious and good service. The hotel is well secured and feels safe in and around the hotel. Breakfast spread here is very good and never got bored of it in my 3 week stay. The pool and gym are very well maintained. Cabs and buses are very conveniently available.
from
Submitted on 10-08-2016
excellent hotel i have stayed in for one week recommend this hotel for business. lovely swimming pool lovely location lovely staff lovely hospitality the service is 100% the price is reasonable. try it and give the feedback.
from Abu Dhabi, United Arab Emirates
Submitted on 10-08-2016
If you are like me and you don't really like staying in the main city then this could be the hotel for you. It is just outside of the main city and it gives you a head start on your trip back to the Western Region. Very nice food at the Pepper Restaurant. We were in town for a friend's wedding so we were able to sample breakfast, lunch and dinner buffets. All were great. I would make special note of our server, Mildred, who was quick to take care of us and helped to settle our baby. Check-in was... Read more
from
Submitted on 11-08-2016
Mildred from Pepper, Manly Kumal from the Bar and Honey from the Reception area were very accomodating. Since we were new here in the city, they really helped us to make our stay comfortable and easy. From tour parks, to riding taxis and busses, foods and other stuff. They gave us tips. It was really amazing and unforgetable stay. Novotel Al Bustan is one of the best. :)
from
Submitted on 11-08-2016
It was an amazing experence i can say..i appreciate how Honey have welcomed us and attended to out needs and queries! Mildred from pepper restaurant did a great job providing world class customer service.tho she's busy, she took time to attend to our needs in a timely manner and it was nice to have a bit of a chit chat to a lovely kababayan in a foreign land
from
Submitted on 11-08-2016
For Ms. Mildred of Pepper -She always greets the guests in the morning,since she was a receptionist in the entrance of the breakfast buffet. She is also energetic,attentive to all guest's needs, and very accommodating especially with new guests. She also smiles everytime which makes the guests more comfortable and welcomed. For Manly Kamal -He is accommodating. He also smiles. Good customer service. For Ms. Honey of Reception -She is approachable,pretty and accommodating as well. Excellent cu... Read more
from
Submitted on 30-08-2016
After staying in the Novotel/adagio apartments for over 6 months I have been very impressed with service and all round experience. The staff are exseptional and provide an amazing service throughout but food and beverage especially, the bar located at the pool side offers a relaxing place to unwind, watch sports or grab some snacks! Unfortunately after the bar Amber closing down stairs it is the only place to go for a drink, it has a family feel but would be nice to see a bit more atmosphere int... Read more
from Congleton, United Kingdom
Submitted on 01-09-2016
Well what a turn up, when someone suggested we eat here visions of chicken ding and over steamed that sprang to mind. Not a ding in sight! Classy, elegant place, superb staff and amazing food. Gluten free was no problem at all and it was great, all very accommodating. Highly recommend this place to eat gluten free or not. Just wish we'd had time to go again whilst in Abu Dhabi
from
Submitted on 02-09-2016
One of the best Hotels in Abu Dhabi, very good design & interiors. Facilities are good, I love the pool, outdoor jaccuzi & gym. The Spa receptionist was very nice person (she us Nepali i think) but she always there from 6am and always helpful & smile. Room services was good, their attitude and work was good, however I found some papers in closet first day I arrived but they apologized & clean it immediately. Best parts of my day was first going to have a great breakfast in the morning eat delici... Read more
from
Submitted on 03-09-2016
I had a nice weekend with my partner there, it was good place to spend the time, & I really like the breakfast & Staff were really amazing, Special Thanks to Shiristy who always there to help us, I wrote her name because she was taking care not only us but with everyone. The place is really prefereble to spend a good weekends in Abu Dhabi.
from
Submitted on 08-09-2016
the whole place is really good, lovely rooms & good receptionists who always guided me for good things to do ... and in service 24 hours with their smile, thanks Fatimaelzahra you are great person. also having my breakfast lunch & dinner was good experience with beautiful & cheerful stuff, I would like to Thank Shiristy for her lovely support.
from Berlin, Germany
Submitted on 10-09-2016
Nice Hotel with good location. Stayed here for a couple of months - friendly staff, nice pool and gym..Supermarkets, Starbucks and other cafes within 5-minutes walking distance. I would def come back!
from
Submitted on 10-09-2016
Enjoyed our stay at Novotel Al Bustan Abu Dhabu... service is excellent and breakfast is really great... All the restaurant staff and crew are very accomodating... thanks for giving our extra request... Thank you to Ms. Mildred who helped us resolved some minor issues... greatly appreciate it :) God bless!!! We will definitely recommend your hotel to our friends :)
from United Arab Emirates
Submitted on 11-09-2016
I am a long-stay guest at the Novotel Al Bustan. The rooms are comfortable and functional. The staff is friendly and helpful, particularly Mary Joy, Kimvirly, and Roger, their supervisor. The hotel is situated in the central part of Abu Dhabi, conveniently close to most attractions.
from Queensland, Australia
Submitted on 11-09-2016
Good hotel for extended stay. Has a holiday feel, but also great for business travellers. Out of town and slightly isolated, however not an expensive or long taxi ride into the city. Friendly staff and good rooms. Great choice of restaurants, including Italian, Chinese and Western. Nice pool area
from Abu Dhabi, United Arab Emirates
Submitted on 13-09-2016
I am a long term guest at Novotel Al Bustan and have been here for 1.5 years. The location of the hotel is ideal for me as it central to the work locations where I need to go almost daily and it is close to Zayed Sports City where I regular have football sessions. Amenities include gym, swimming pool, bars. Rooms are functional and well kept by Roger and his team - Kimvirly, Mary Joy and Yogesh. Overall, a pleasant and comfortable stay
from Dubai, United Arab Emirates
Submitted on 15-09-2016
The AccorHotels has more than 1 hotels , Novotel is one of the best hotel in term of service , location , and much more . I have visited the hotel with my family in July during Eid and it was amazing experience . Thank you Novotel and I'm happy for being a member in AccorHotels
from
Submitted on 17-09-2016
Hotel had many missing necessities. It didn't provide toothpaste, iron press, shoe polish in the room. Also it removed everything from room fridge so we don't consume anything. Generally food related payments are done while checking out however hotel asked for immediate payment while serving food through room service. Overall it was an average stay except few hiccups mentioned above.
from Dubai, United Arab Emirates
Submitted on 17-09-2016
Good hospitality of staff. Clean room with nice bed n nice bathroom with full facility. WiFi available and free of charge. New design interior and modern. Good breakfast with so many varieties. Value money....
from Abu Dhabi, United Arab Emirates
Submitted on 17-09-2016
This hotel is great for atmosphere, friendliness of employees and price. The rooms are nice as well. There is an outdoor pool and a jacuzzi next to it outdoors. The have a steak restaurant that offers all-you-can-eat steak and chicken for around 99 dhs, and this includes a good salad bar. The location is great, between Carrefour and Mushrif Mall, each of which is only 2-3 km away. One thing I wish they would do, though--and this isn't much of a problem--is that the signs that you put outside... Read more
from Dubai, United Arab Emirates
Submitted on 19-09-2016
I had stayed here for the last night of our out of town in Abu Dhabi and it was an unplanned booking. I do not have a choice but to picked this up because our previous hotel costs more. Price for Novotel is very reasonable and the fact that I have visited this property before it still surprised me that the room I booked was too small ( bed is literally for a single thin person). I like the interior design of this hotel because of it's modernity but I will not forget how dirty the lobby floors a... Read more
from
Submitted on 19-09-2016
Great service, very nice room and bathroom, great pool and jacuzzi. We had a car so it's location wasn't really an issue for us. Great underground car park facility. Would certainly return to this hotel.
from
Submitted on 21-09-2016
Highly recommended for families who have kids as they will enjoy the pool. Pleasant hotel ambiance as you arrive..only thing is reception area,so many counters available but only 1 receptionist and 1 counter is available.took us almost an hour waiting...very slow in accomodating guest?? but hospitable employess???
from
Submitted on 25-09-2016
The Hotel had very welcoming stuff. They had a large option for breakfast. The room service was excellent, where the kind Srijana did a such great job by fulfilling our requests. Looking forward to come back in my next booking.
from Guildford, England, United Kingdom
Submitted on 28-09-2016
I quite like these new Novotels. Rooms are well designed and the bathrooms are nice size with bith bathtub and shower. Check in was smooth but their restaurant staff need some training as they come across a bit rude at times. My steak was good though. Overall very good value for money.
from Abu Dhabi, United Arab Emirates
Submitted on 06-10-2016
We went their with family on Thursday "SEAFOOD NIGHT" It was very nice and delicious food. Friendly staff "thanks for all of them for the great service". And really i felt like I'm in my home ??? Special thanks for chief Sherif for his excellent service and generosity. I highly recommend it for all..
from Chicago, Illinois
Submitted on 06-10-2016
Spent long time in the hotel Great group of people made my life easy for the last 6 months Special thanks to Pepper restaurant staff; EiEi, Randell, Sanjeewa for their everlasting smile , Shrstri, Mildred, Netta, Marian, Charity, Bachti, Silva, Aleine, John, and Lenie. For their hard work, and high standard of professionalism they enjoy . Great house-keeping staff; Tilak Ram Sharma, Sarijana Jittal Thapa Gurung. And also Fantastic group of people in the Gym.headed by Mustafa. It's a great hot... Read more
from Dubai, United Arab Emirates
Submitted on 06-10-2016
I'm still staying in this hotel among the 25 nights I've regretfully booked. I've stayed in so many hotels in UAE and this is easily the one with the worst customer service ever. I was told during check-in I would be given a special rate for the breakfast since it's a long stay which didn't happen. This isn't the issue since the breakfast which I tried once was a joke and I won't repeat. When I talked to the manager during this time 'Mohamed Madany', I was given one of the worst reactions in m... Read more
from Chennai (Madras), India
Submitted on 07-10-2016
The rooms were good and they had a great swimming pool and a huge gym . The restaurant was good but the only problem there were no much varieties in the cuisines for a star hotel like this . Otherwise was a good and nominal hotel . Nice place to stay in .
from Ahmedabad, India
Submitted on 10-10-2016
At only 30 minutes far from the international airport you can find this great hotel with a fantastic and fresh steakhouse (I recommend Australian angus meat). For you comfortable stay at first floor you can find an amazing pool and professional gym.
from
Submitted on 13-10-2016
My second visit to the restaurant really very testy food thank you for the constant buffet qualities, it was remarkable dinner and we were happy. Special thanks for chef sherif was very accommodating and helpful, although he cook and served to our table, really very professional and classy service with a very great smile. I really recommend that restaurant to everyone. Thanks & regards, Hatem Awad
from
Submitted on 23-10-2016
This hotel is really very nice and convenient for the stay most calm environment no disturbances. The rooms are spacious clean and tidy. The staff is also helpful. There's a pool and jacuzzi in the hotel. I could not try them because of my busy schedule. You should definitely stay here for peaceful and comfortable stay.
from Dubai, United Arab Emirates
Submitted on 25-10-2016
Recent hotel with all comfort available however 2 areas have been very well designed and need to be highlighted: Fitness (all equipment & outdoor swimming Pool area are really big and well designed with a green area around the pool to refresh and relax. Food is also great with a lot's of choice whatever it is Break Fast or Dining. we will come back :-)
from
Submitted on 28-10-2016
I stayed for 2 weeks in this hotel, and enjoyed the stay. Staff is very professional and helpful . Rooms are clean , comfortable and well maintained (thanks to SriJana for my room). Breakfast is awesome, but room service menu has limited items. Pool and fitness section with the green area to relax is the best part of the hotel. Definitely recommended..!!
from Perth, United Kingdom
Submitted on 30-10-2016
First impression of this hotel was good, but soon found out a few problems. The buffet was a hit or miss with mostly warm food and lack of choice. Had to complain about the buffet one evening as all the hot food on offer was cold, but I have to give credit to the manager who offered us a meal in the steakhouse as compensation. The buffet opens at 1830 and even although we normally arrived about this time the food was still warm and not hot. The buffet food requires some serious rethink to improv... Read more
from Amsterdam, The Netherlands
Submitted on 31-10-2016
Stayed at Novotel Abu Dhabi Al Bustan for two weeks on a business venture. The room I occupied on the 14th floor was very neat and regularly cleaned. The pepper restaurant especially the ever smiling Mr. Hammad Khanstaff are very welcoming and made me feel at home. I had to call the reception on day one have my TV fixed. There was not help in moving up my luggage to the room after check in from the bell boy. You will only get the attention of the commissionaire if you arrive in a luxury car. F... Read more
from
Submitted on 31-10-2016
Amazing hotel, and love the pepper restaurant. I love the way they make the desert for Halloween and dressed like a witch or a reaper. The hotel is organized and clean. The room size are perfect and the Internet is fast.
from Lebanon, New Hampshire
Submitted on 04-11-2016
The Service is excellent. The room is great. I liked the pool and the gym. Lot of thanks for SRTJANA for the excellent cleaning Work. Hope i can book again to the hotel and feel that experience again.
from
Submitted on 04-11-2016
breakfast,lunch and dinner was very nice .good selection of food.it was nice to stay in novotel al bustan .service was good as well .definitely will come back again to stay .BIG THANKS TO ALL THE CHEF
from
Submitted on 06-11-2016
The hotel is very expensive probably because it has a very central location but we should expect a much better room. I found small flies in the room, the head shower of the tub was leaking a lot. And finally breakfast was very bad. I asked for coffee with milk that i never got. So finally for the price it is probably one of the worst deal in Abu Dhabi. Next time i will definitely choose another hotel even if it is a bit further from town, Abu Dhabi is not a big city to really care about that.
from Tehran, Iran
Submitted on 09-11-2016
We have eaten our breakfast in Novotel Restaurant and everything was perfect, clean and comfortable. When you start your day with a perfect breakfast, your day will be perfect. It's connected to Adagio hotel.
from
Submitted on 09-11-2016
5 day stay. The place is nice, at the level of the price you pay for. The organisation is not very good and needs a lot of improvement. When you check in, they do not offer you to over a credit with the hotel. So when you go to the restaurant or the bar, you need to pay immediately. Unless you go to the reception again and how a credit line, where they ask you: "for how much?". This is the only place I have seen. And they do not even wash your laundry without a credit line, but you only ... Read more
from Dubai, United Arab Emirates
Submitted on 09-11-2016
Enjoyed our 3 days stay at Novotel Al Bustan Abudhabi. Enjoyed good food too at their Restaurants.Their staff is quick and efficient. Housekeeping staff Srijana did a great job. Always smiling too. Would definitely recommend to stay in this hotel to everyone!
from
Submitted on 10-11-2016
Enjoyed our more than 10 days stay at Novotel Al Bustan Abudhabi. Enjoyed break fast at their Restaurants.Their staff is quick and efficient. Housekeeping staff Srijana did a great job. Always smiling too!! Would definitely recommend to stay in this hotel to everyone!
from Basel, Switzerland
Submitted on 11-11-2016
I spent just 3 days in this hotel and i had no much time to try all the facilities. Overall i was satisfied. The breakfast was ok, even if service a bit slow (for coffee). Enough choice. I tried one dinner at buffet: it was also ok, but not with a bit choice. The room was nice and clean, with nice toilet and shower. Air conditioning also comfortable.
from Kent
Submitted on 13-11-2016
Good location. Wifi worked well. Good room, quiet and very comfortable bed. Waves pool bar good with good choice very of beer and food, and good roof top pool - which sadly I never had time for. Good steak restaurant too. Great and varied breakfast. Would stay here again. Close to exhibition centre.
from Dubai, United Arab Emirates
Submitted on 13-11-2016
Good rooms, spacious, comfortable beds, lil less amenities than expected, and replenishing the same was not efficient. Breakfast was a good spread, friendly cooks, but i was given the impression of service to be a bit Bias. Had to draw attention to get served a cup of coffee, surprisingly happened all 6days. Pool bar, had the same experience, had to voice myself to be served. Felt that was the low point.
from Kuwait
Submitted on 14-11-2016
This is a lovely quiet hotel that is off the beaten path. That appeals to me as in a large city the noise can be overwhelming. It has excellent dining at the pepper restaurant. A wonderful breakfast buffet. A lovely way to spend the late afternoon or early evening is to sit out by the pool in the grass. The fitness center is extensive and has everything you could want. I was here for eight days and woke up relaxed and revived every day. I would recommend
from Dubai, United Arab Emirates
Submitted on 15-11-2016
This business hotel is conveniently located close to Abu Dhabi exhibition center. Reasonably priced during exhibition period, otherwise looks overpriced. Rooms are pretty new and quite big, comfortable beds, big bathroom. Restaurant selection is around average, breakfast needs improvement, selection was quite basic. The same restaurant offers curry night and that was OK. Had a few drinks at the bar at the pool which was OK, but for sure needs wine list revamp. Gym and the pool was quite big and... Read more
from
Submitted on 17-11-2016
This business hotel is conveniently located close to Abu Dhabi exhibition center. Reasonably priced during exhibition period , it was very good stay , modern style which I like it , food is great and tasty
from Pakistan
Submitted on 18-11-2016
Stayed in room 1214 from 17 to 19th November 2016. Excellent service and wonderful breakfast at The pepper on Mezzanine floor. Very welcoming resturaunt staff especially Mumtaz Khan. Took care of my every need. Rooms are nice and clean with bathrooms having walk in showers and bathtub. Modernly equipped elevators and locks. Virtual conceirge was fast and accurate. Temperature control pool and good gym. Very good place for family or business stay. Loved the helpfull staff. Will definitely stay ... Read more
from
Submitted on 20-11-2016
Have been here since almost 10 days in room 926. Everythings perfect, whole staff is polite and welcoming Housekeeping staff Srijana and Chef Sujata did a commendable job. Will surely recomend for bussiness or personal travel.
from Brescia, Italy
Submitted on 23-11-2016
A nice choice near to the Abu Dhabi Gate and airport, as in my case for a business trip. I had a room at 6th floor and the view was good, moreover I used the external pool and it was good too. I appreciated the Gabbiano restaurant and the Belgian Cafè inside.
from Kampala, Uganda
Submitted on 23-11-2016
The plcae is very clean, in an excellent eviroment and with good customer care The place has a variety of dishes to cater for the diferent cultures all over the world And I would like to appriciate the following people that made my stay in novotel albustan aperiod of good memories and made me feel at home. 1. Mildred and charity always very welcoming and full of smiles every time we went for meals this always made me feel very welcome for meals it was good professional work 2. Hammad alway there... Read more
from
Submitted on 24-11-2016
Room very well cleaned by Sameera Sriram Thapa and checked in by his Supervisor Tirak Ram Sharma They are very clean, kindly and customer friendly. Hotel well located, reception is spacious, food diversity.
from Burgess Hill, United Kingdom
Submitted on 27-11-2016
I am very pleased to say the service and comfort of the hotel made our stay in Abu Dhabi very pleasurable. The stay we're extremely helpful and accommodating even though the local travel agent dropped the ball at the start. Great to see we shared the hotel with two of the GP teams mechanics. I would highly recommend as a short stay or place to lay your head. Very well done everyone involved.
from London, United Kingdom
Submitted on 29-11-2016
My stay at novotel hotel staff very friendly and meet all your needs. Answer any question you have about city. Great advise on local transportation and costings,starbucks coffee and cakes, good restaurant in house and bars open till late. Would recommend a stay.
from Dubai, United Arab Emirates
Submitted on 02-12-2016
We were a bit hesitant at first when we were told that we'd have to be the billeted at Novotel- not cause we're snobs, but the event we were attending have been done at more 'iconic' places. Anyways, we were pleasantly surprised not with the room size or the amenities, but with the attitude of all their staff that we encountered on or short stay. Everyone was willing to go out of their way in order to cater to our whims (my son wanted his robe and slippers- (this is Dubai, after all) which were ... Read more
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