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Swissotel Resort Phuket Patong Beach

Phuket, Thailand (HKT)

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Based on 565 reviews
Room & Rates
Premier Room

Premier Room

1 king bed or 2 double beds
344-sq-foot (32-sq-meter) room, balcony with city views

Entertainment - Free WiFi and wired Internet access, 32-inch LCD TV, DVD player
Food & Drink - Refrigerator, coffee/tea maker, 24-hour room service, and free bottled water
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Non-Smoking, wheelchair accessible
Connecting/adjoining rooms can be requested, subject to availability
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Premier Room

2 double beds or 1 bed
452 sq feet (42 sq meters)

Entertainment - Free WiFi and wired Internet access, 32-inch LCD TV, DVD player
Food & Drink - Refrigerator, coffee/tea maker, 24-hour room service, and free bottled water
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Bathrobes, slippers, and a shower with a rainfall showerhead
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
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Deluxe Room

1 king bed or 2 double beds
344 sq feet (32 sq meters)

Entertainment - Free WiFi and wired Internet access, 32-inch LCD TV, DVD player
Food & Drink - Refrigerator, coffee/tea maker, 24-hour room service, and free bottled water
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Bathrobes, slippers, and a shower with a rainfall showerhead
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
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Swiss Advantage

Swiss Advantage

2 double beds or 1 bed
452-sq-foot (42-sq-meter) room, balcony with city views

Entertainment - Free WiFi and wired Internet access, 32-inch LCD TV, DVD player
Food & Drink - Refrigerator, coffee/tea maker, 24-hour room service, and free bottled water
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Sofa bed, safe, and free newspaper; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking, wheelchair accessible
Connecting/adjoining rooms can be requested, subject to availability
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Studio Suite

Studio Suite

1 king bed
516-sq-foot (48-sq-meter) room, balcony with city views

Club Level - Club Lounge access, light refreshments, and Internet access in the lounge
Layout - Separate living room
Entertainment - Free WiFi and wired Internet access, 32-inch LCD TV, DVD player
Food & Drink - Refrigerator, coffee/tea maker, 24-hour room service, and free bottled water
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Sofa bed, safe, and free newspaper; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
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Suite, 1 Bedroom

Suite, 1 Bedroom

1 king bed
689-sq-foot (64-sq-meter) room, balcony with pool views

Layout - Bedroom and living room
Entertainment - Free WiFi and wired Internet access, 32-inch LCD TV, DVD player
Food & Drink - Refrigerator, coffee/tea maker, 24-hour room service, and free bottled water
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Sofa bed, phone, and safe; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
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One-Bedroom Suites

1 double bed
Entertainment - Free WiFi and wired Internet access, 32-inch LCD TV, DVD player
Food & Drink - Refrigerator, coffee/tea maker, 24-hour room service, and free bottled water
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Bathrobes, slippers, and free toiletries
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Deluxe Room (Special Launch Rate)

Deluxe Room (Special Launch Rate)

1 king bed or 2 double beds
Entertainment - Free WiFi and wired Internet access, 32-inch LCD TV, DVD player
Food & Drink - Refrigerator, coffee/tea maker, 24-hour room service, and free bottled water
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Bathrobes, slippers, and free toiletries
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Deluxe Room (Club Lounge Privileges)

Deluxe Room (Club Lounge Privileges)

1 king bed or 2 double beds
344 sq feet (32 sq meters)

Club/Executive Level - Club Lounge access, light refreshments, and Internet access in the lounge
Relax - In-room massage available
Entertainment - Free WiFi and wired Internet access, 32-inch LCD TV, DVD player
Food & Drink - Refrigerator, coffee/tea maker, 24-hour room service, and free bottled water
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Premier Room (Club Lounge Privileges)

Premier Room (Club Lounge Privileges)

1 double bed or 2 single beds
452-sq-foot (42-sq-meter) room with a balcony

Club/Executive Level - Club Lounge access, light refreshments, and Internet access in the lounge
Entertainment - Free WiFi and wired Internet access, 32-inch LCD TV, DVD player
Food & Drink - Refrigerator, coffee/tea maker, 24-hour room service, and free bottled water
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
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Premier Pool View

Premier Pool View

1 king bed or 2 double beds
344-sq-foot (32-sq-meter) room, balcony with pool views

Entertainment - Free WiFi and wired Internet access, 32-inch LCD TV, DVD player
Food & Drink - Refrigerator, minibar, coffee/tea maker, and 24-hour room service
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning, heating, and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Swiss Advantage Pool View

Swiss Advantage Pool View

2 double beds or 1 bed
452-sq-foot (42-sq-meter) soundproofed room, balcony with pool views

Relax - In-room massage available
Entertainment - Free WiFi and wired Internet access, 32-inch LCD TV, DVD player
Food & Drink - Refrigerator, minibar, coffee/tea maker, and 24-hour room service
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Sofa bed, safe, and free newspaper; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning, heating, and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Swiss Signature King Pool Access

Swiss Signature King Pool Access

2 double beds or 1 bed
484-sq-foot (45-sq-meter) room, balcony with pool views

Entertainment - Free WiFi and wired Internet access, 32-inch LCD TV, DVD player
Food & Drink - Refrigerator, minibar, coffee/tea maker, and 24-hour room service
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Sofa bed, day bed, and safe; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
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Superior Room (Single Occupancy)

1 queen bed or 2 twin beds
Entertainment - Free WiFi and wired Internet access, 32-inch LCD TV, DVD player
Food & Drink - Refrigerator, coffee/tea maker, 24-hour room service, and free bottled water
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Bathrobes, slippers, and a shower/tub combination with a rainfall showerhead
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Connecting/adjoining rooms can be requested, subject to availability
Hide room details

Superior Room

1 queen bed or 2 twin beds
Entertainment - Free WiFi and wired Internet access, 32-inch LCD TV, DVD player
Food & Drink - Refrigerator, coffee/tea maker, 24-hour room service, and free bottled water
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Bathrobes, slippers, and free toiletries
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Swissotel Resort Phuket Patong Beach
48 Ruam Jai Road, Patong, Thailand 83150

Rooms
Make yourself at home in one of the 383 air-conditioned rooms featuring refrigerators and LCD televisions. Wired and wireless Internet access is complimentary, while DVD players and satellite programming provide entertainment. Bathrooms have rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and desks.

Amenities
Dip into one of the 2 outdoor swimming pools or enjoy other recreational amenities including a nightclub and a health club. Additional features at this resort include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Dining
Enjoy a meal at one of the resort's dining establishments, which include 3 restaurants and a coffee shop/cafť. From your room, you can also access 24-hour room service. Relax with your favorite drink at a bar/lounge or a poolside bar. Buffet breakfasts are available daily for a fee.

Business, Other Amenities
Featured amenities include complimentary high-speed (wired) Internet access, a business center, and express check-in. Planning an event in Patong? This resort has facilities measuring 678 square feet (63 square meters), including meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available on request), and free valet parking is available onsite.

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Know Before You Go

  • This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: THB 589.00 for adults and THB 294.00 for children (approximately)
  • Airport shuttle fee: THB 1900 per vehicle (roundtrip)
  • Rollaway bed fee: THB 1425.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

AMENITIES:
  • 24 Hour Room Service
  • 24-Hour Front Desk
  • Babysitting
  • Business Center
  • Coffee Shop
  • Concierge Desk
  • Dry Cleaning Service
  • Elevator / Lift
  • Express Check-In
  • Express Check-Out
  • Gift Shop on Property
  • Kiddie Pool
  • Kids Club
  • Laundry Services/Laundry Facility
  • Lounge/Bar
  • Multilingual Staff
  • Night Club
  • Poolside Bar
  • Porter / Bellhop
  • Shuttle To Airport (surcharge)
  • Spa Services
  • Swim-Up Bar
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 565 reviews
from NYC
Submitted on 28-03-2014
We've been here only a few hours and would not stay here again. The room, 530, looks much better in photos and the public corridors we have seen are in need of renovation. The lobby is impressive. We were at DusitD2 in Chiang Mai and clearly expected too much at DusitD2 in Patong. We arrived at 12:15 pm with nobody to assist us outside. The taxi driver went to find someone. We were given drinks (iced tea I think) but they were basically thrown at us and the young woman walked away befor... Read more
from Khartoum, Sudan
Submitted on 18-05-2016
Very clean attentive staff with a super breakfast and several options to dine in the hotel including a hard rock café. The location is very central close to the night life and more important the beach. Make sure to have a beach view and even better double view to the beach and the hotel swimming pool. The pool on the top roof is wonderful. Plus what made our trip stress free with the kids was their Kids club a very good one thoughtful one and the ladies as all the staff is very friendly and sup... Read more
from Kathu
Submitted on 19-05-2016
Our first room 424 was horribly smelly. Very musty moldy. Woke up sick. Told reception next morning and we were moved to a much nicer room 564 Hotel is very nice, but lacks life, bars restaurants always quiet. Pools are clean but nothing special. Staff friendly, breakfast buffet very good. Good location in Patong.
from
Submitted on 19-05-2016
This is my favourite hotel in Patong Beach. Just come back from spending another 8 days at this fabulous hotel. Some notable changes to the hotel were the addition of the Irish Pub The Drunken Leprechaun, the Nest Executive Lounge on the 7th floor and the redevelopment of the outside lawn area also on the 7th floor with its comfortable day beds and spacious seating area‚??s. We enjoyed our meals at The Drunken Leprechaun on St. Patrick‚??s Day, we also had access to the 7th Floor Executive Lo... Read more
from Ocean Grove, Victoria, Australia
Submitted on 19-05-2016
We went here with a view to booking for next year and being really unhappy with our current accommodation (Gracelands). Staff were welcoming, smiling and friendly the second we walked in. Bee and Barbara were very happy to show us around, our teens were super impressed with the 'kids' club, play stations, cool pods with private tvs and Muay Thai boxing classes! The rooms were great, hard to find interconnecting and pool access. Will be booking for 2017 for sure under their new name- Swissotel. C... Read more
from Mumbai (Bombay), India
Submitted on 24-05-2016
Overall the hotel is nice, the rooms are pretty standard, some don't have a view at all. I changed my room location 3times to get a decent view, the earlier two were staring into the adjoining building. At the reception, we had an argument with the Reception staff Mr. Basser. He checked us out 3times after giving him the booking copies, a real let down. The Hotel's General Manager Ms.Patcharin Chairawong then apologized on his behalf and sent us some an apology note which surely made us feel be... Read more
from Lagos, Nigeria
Submitted on 31-05-2016
We stayed at DusitD2 for 2 nights nice place , good location and walking distance to lots of restaurants and pubs near by . Breakfast was good . The Hard Rock Cafe is attached to the Hotel , Overall it was good .
from Canberra, Australia
Submitted on 02-06-2016
The D2 have super friendly staff, an amazing breakfast buffet, a superb kids club for little ones & some great pool options for both big and small kids. We stayed a week with a group of 18 people & got the breakfast buffet thrown in with the deal which is an absolute must when you're busy out taking in what Phuket has to offer in the day. Great friendly staff really took a shine to my kids & treated them extra well the whole time we were with the D2 team. Our rooms were clean and comfy, lots ... Read more
from Shiraz, Iran
Submitted on 05-06-2016
I have booked in DUSIT D2 hotel last week. All things were perfect,THE location, breakfast, room size and cleanliness,the staff,.... I recommend this hotel very much, and I will book again in this hotel in my future trip to phuket. I appreciate all staff sand personnel for their nice behavior with guests.
from Newcastle, Australia
Submitted on 07-06-2016
Recently stayed at the Dusit D2/Swissotel in Patong and from the moment we walked in we were glad we picked this hotel to stay at. The staff were magnificent with nothing being to much trouble and always greeting you with a smile and always making sure everything was ok. We had 2 kids with us one 5 years old and a 4 month old baby and every time we came in the staff always put a smile on the kids faces and made them feel special. With the girls at reception and Bee and Penn in the morning at bre... Read more
from
Submitted on 17-06-2016
I had the pleasue of staying here in May for a mates night out. The rooms were spacious. The staff at the reception desk were so polite, always have a smile on their faces. I would like to thank a few staff Bee, Eaung, Fang and Milk who gave me the best service I've received from a hotel. Thank you for a time i will never forget.
from
Submitted on 18-06-2016
Why I chose this hotel? Because they are the only one that has 2 queen size beds to fit my family of 5! The staff were extremely helpful with Barbara welcoming us warmly and even suggested for us to bring my 10, 6 & 2.5 toddler to the kids room while waiting for Bee at the reception to find us a connecting room for my another family who is joining us later. We arrived early and they tried to see if there are available roomd for checked in. The kids room is really fantastic as it really helps ... Read more
from
Submitted on 20-06-2016
the best hotel in patong. everything is good .very kind and helpful reception. fang and apple are very very kind girls . i will miss this place and the people that working in this hotel. next time i stay at this hotel again. nice ..nice....and i was very happy in this place.
from
Submitted on 20-06-2016
Went on a golf tour with 15 fussy travelers ( all above 45 years old ) May 2016, hotel was then known as Dusit D2 . All of us were very happy with this hotel. We all took single rooms & they were very big , clean & perfect. The hotel staff were fantastic & most could speak English. The food was great , bacon , eggs & everything you could want at a typical full English type breakfast. Nice little pub next door with good music & Hooters & Hard Rock near by. I would honestly recommend this hotel f... Read more
from Melbourne, Australia
Submitted on 21-06-2016
We stayed here for 7 nights in June when the hotel was in the transition of going under new management from DusitD2 to Swissotel. I was a bit worried at first because my bookings which was made months ago came with a lot of perks and packages, but the staff handled the situation so well, in the end, I had my massages, dinner voucher, access to the Executive Club Lounge etc with no issue. The room was spacious, clean and lovely, we stayed on the 3rd floor which looked out to the cascading spa poo... Read more
from
Submitted on 22-06-2016
Nice hotel and very friendly and helpful staff. We had the studio room which was very spacious and good for us as we were travelling with an infant. The hotel provided a nice portable cot and blanket which saved us having to carry one on the plane. They also have a nice kids club with nice play equipment where you can drop your kids if they're over 2 years old. They have 5 restaurants but their Thai food one was my favourite. They have Irish pub which was a God sent for my fiancée who loves Au... Read more
from Sydney, Australia
Submitted on 29-06-2016
We stayed at Swissotel Patong Beach from June 11-20th, 2016 We bought the stay from Groupon Australia, so we didn‚??t know what we could expect and we had never been to Phuket before. We LOOOVED our stay. The staff were all incredibly kind, friendly and helpful and couldn‚??t do enough to make our stay amazing. Our room was comfortable and roomy, with free Foxtel and Wifi. We had a balcony to look out, giant shower, and everything we needed for great stay if we were in the room. A bath tub w... Read more
from
Submitted on 04-07-2016
The staff here are friendly and helpful. The price are reasonable. Room are big enough and comfortable. Location is strategic where we can access to eateries and entertainment by walking. We enjoy our stay here and will definitely return in future.
from
Submitted on 13-07-2016
I travelled here with my families (4 adults and 2 kids), we booked 2 Deluxe Rooms with Breakfast for 4 nights stay. When we checked in, weird thing started to happen, the receptionist named Ralph asked for all our passports, including my kids. Then he said that we can not be together in 2 rooms, because our kids consider as adult eventhough they are just 12 and 13 years old. He told us that one kid can be charged THB 1500 for one extra bed / night without breakfast. Which is a crazy price, so we... Read more
from Doha, Qatar
Submitted on 14-07-2016
I stayed here for 8 nights with my wife and child. We had selected Swiss Advantage rooms which we found to be quite comfortable and well appointed. Breakfast was included and buffet spread was decent although repetitive. They are other restaurants adjoining the hotel like Hard Rock cafe, which offers more choice and good food along with live entertainment options. Has two swimming pools and a kids club with many daily activities to keep little ones busy and happy. Location is in heart of Paton... Read more
from
Submitted on 16-07-2016
Stayed here for four night with the family after changing hotels (one booked not good). We were shown around the hotel before we booked by a very lovely hotel manager, very friendly & helpful. We settled on two double rooms , very spacious & clean, all staff were very friendly , pool area and swim up bar great, children's play area fab. Breakfast also great lots of choice , would defiantly return- great location.
from Belfast, United Kingdom
Submitted on 18-07-2016
This hotel was formally the Dusit D2 and has been rebranded Swisshotel and as part of this is having an extra storey added, so be-aware there is noise. We had a suite which was a good size but at least 200 yards for the lifts, btw these lifts are laid out so stupidly, there are 4 (well actually some more service lifts that we had to use when the main ones broke down) the doors are arranged at 90 degree angles to each other, which means you have to call lift then step back quite a bit so that you... Read more
from
Submitted on 25-07-2016
I didn't want to leave! nice staff ,an great receptionist, duty manager kih and boon welcome us during arrival. Everything was clean and comfortable, good breakfast spread. Will return with soon stay more longer hope standard will maintain... Kudusū???
from
Submitted on 25-07-2016
I have stayed at this hotel 4 times in the past two years when it used to be the Dusit D2. Earlier this month I stayed here again despite knowing that the hotel changed ownership from Dusit -> Swissotel. Whilst the check in was smooth the overall feel, vibe and ambience of the hotel seemed to have changed to a more cold unwelcoming atmosphere. There was a strange smell in the lobby - like stale old water so I put this down to the air conditioner playing up so I am sure it just temporary. D... Read more
from
Submitted on 26-07-2016
The location is prime being connected to Hooters, Hard Rock Cafe, the Drunken Leprechaun and in walking distance of the beach. The breakfast buffet is glorious!!! They have multiple pools, all of which have extremely comfortable seating options. They have a kids room for children, happy hour, complimentary water bottles in the room, and a super helpful staff. We could rent towels to bring to the beach which was nice since we didn't pack any. Definitely a little bit pricier than previous hotels o... Read more
from
Submitted on 26-07-2016
Small things matter, during my visit so many are going wrong. Maintenance really poor, staff friendly but not very sincere. Embarrassed and inconvenienced on more than one occasion... Fail to understand false impression of rating on websites. Pictures on web not reality.
from
Submitted on 27-07-2016
The staff here were excellent and very friendly. The rooms were clean and comfortable. The breakfast buffet was awesome with great variety. The one knock against the hotel is that on two days of our four day stay house keeping service did not clean before we returned to the room in the afternoon after 3pm. We would then shower and change to leave for dinner so they wouldn't clean until after 5 pm.
from Tweed Heads
Submitted on 29-07-2016
This is my 2nd stay here. It was prior to July this year the Dusit D2 now the Swissotel. Many of the staff are the same and most are very friendly. It is a good hotel in a great part of Patong. Close to the beach and the Otop market area in a relatively quiet street. The rooms are pretty dated and dark but they are comfortable. The breakfast choices are large and food is good. I would stay here again.
from Greater Melbourne, Australia
Submitted on 30-07-2016
From the moment we alighted from the Taxi, with a greeting from the Security guard and the Door Man ushering us both into the foyer. The standard of the Swissotel was obvious to all guests of the multi cultural world we live in. The registration was smooth and excuited in the minimum of time and fuss. Where there was a short delay a lovely front desk female employee. Ushered us to a seat and served a cool fruit juice. We were in awe of the totally professional staff and their beautiful manners.... Read more
from
Submitted on 02-08-2016
It is a very nice, modern hotel, but very noisy all the time. My husband and I spend three days and we canceled the reservation because it was noisy, in the morning and after-midnight. It is written that the hotel can provide a gluten free bread, but we asked more than one and they brought a very bad bread that my husband couldn't even taste it. And the staff is not aware of this kind of bread so I had a trouble explaining what we want.
from Brisbane, Australia
Submitted on 05-08-2016
A good location and good sized rooms even though a bit dated and dark ... our group had 2 rooms ... one room noisy with band or traffic below and not effective sound proofing ... breakfast had variety but some of the hot items (eg bacon, poached eggs) were cold ... Front office staff not enthusiastic or know about service ... perhaps they are confused by being Dusit then Swissotel and now Accor ... there is room for improvement
from
Submitted on 10-08-2016
Hello, just wanted to say we stayed at the Swissotel resort in Phuket late July early August 2016 for 2 weeks and absolutely loved it, we had a 2 bedroom deluxe suite for my wife and I, my 3 boys 13-11 and 8 years old, it's a four star resort around 10 to 15 minutes outside of Patong, nice and quiet resort if you want a relaxing holiday, the pool was awesome, kids loved the water slide, resort restaurant food was beautiful, buffet breakfast is a must, plenty to choose from, weather was hot and h... Read more
from Banbury, United Kingdom
Submitted on 12-08-2016
Hotel was great , good location , clean and staff very helpful . We stayed there for 10 nights , no problems with the hotel at all . Ralph at reception was so helpful as the rooms we were initially allocated were right beside the swimming pool therefore too noisy . Ralph moved us to different rooms straight away and also helped us with recovering our lost luggage from the UK. We were really impressed with Ralph and the staff overall . Good choice for breakfast , pool area great , towels provided... Read more
from Seminyak, Indonesia
Submitted on 30-08-2016
Our original trip in 2015 was a disaster. We booked a pool access room and did not get one. We were then promised the next available. In meantime you can have one of our large rooms on second floor. One air con did not work....refrigerator frozen up and we were directly above a night club.....doof doof all night. Next day moved to pool view room on third floor. I went nuts and all of a sudden we received a pool access room. General manager promised us that if we returned in the future we would g... Read more
from Tehran, Iran
Submitted on 03-09-2016
Very very good staff You never feel that your far from home Very clean and well designed An interesting benfit:air conditioner is always ON! Omg this is heaven! Every thing you need is at most in 10 min walking distance from you Two pools Kids Club! Great for parents to have private time with no worries.because they won't let your child go out (it would be great if the work after 6 pm) STRONGLY recomended The staff were very helpful friendly and caring
from Rayong Province, Thailand
Submitted on 04-09-2016
This hotel it look very nice we have swimming behind the room and not far from the beach . Also have a lot of restaurants , market and night life near by . Our food and market the price it quit expensive but it was nice to be there for new experience and looking around.
from Cork, Ireland
Submitted on 07-09-2016
My girlfriend and I stayed here for two nights during our trip around Thailand. The hotel is very well equipped and very close to the beach and the shops and bars/restaurants in Patong. Yet far enough away that's it's not too noisy . They have spa where you can have a Thai massage , but wouldn't recommend getting one as its not relaxing as there is loud music coming from the Irish bar or hooters. Room was specious although we had a view of a building but didn't bother us. There is a rooftop po... Read more
from Paris, France
Submitted on 08-09-2016
Great hotel location Front office staff really friendly, professional and helpful. Housekeeping requires attention and improvement. Food and Beverage if huge tour groups are at hotel breakfast can become an issue, I suggest an upgrade to use the Executive Lounge makes a huge difference. Facilities the pool on the 7th floor is a must. A special thank you to the two Duty Managers and the Guest Relations Manager for taking great care of me and my needs, you guys surely made my stay pleasant. Grea... Read more
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Submitted on 13-09-2016
Very very long check-in. My kids all fell asleep on the lounges waiting to go to our room. I was VERY unhappy that our family did not get 2 inter-connecting rooms. This is the first time it has happened. The staff did not even offer to change our rooms mid-stay so that we can be next to our children. Very disappointed with the hotel in that regard! Part of the lobby on ground floor smelled like an open sewer. The lobby decor looked a bit dated and in need of a makeover. The kids club was ok. ... Read more
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Submitted on 18-09-2016
Stayed in a pool access room which was beautifully set out, breakfast was also included in our package price. The hotel check in was pretty quick but busy and the assistance with baggage was good too. The rooms were cleaned but not always properly restocked with essential items. The swim up bar is fantastic and the staff members working there are very lively, helpful and quick to please holiday makers. They are also very polite and the workers are there to assist you with your every need. There ... Read more
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