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Novotel Phuket Resort

Phuket, Thailand (HKT)

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Based on 2483 reviews
Room & Rates
Superior Room, 1 Double Bed, Balcony, Ocean View

Superior Room, 1 Double Bed, Balcony, Ocean View

1 double bed
291-sq-foot (26-sq-meter) room, balcony with ocean views

Entertainment - Free WiFi, flat-screen TV with cable channels
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains and turndown service
Bathroom - Private bathroom, shower/tub combination, bathrobes, and free toiletries
Practical - Safe, desk, and iron/ironing board (on request); rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Superior Room, 2 Single Beds, Balcony, Ocean View

Superior Room, 2 Single Beds, Balcony, Ocean View

2 single beds
291-sq-foot (26-sq-meter) room, balcony with ocean views

Entertainment - Free WiFi, flat-screen TV with cable channels
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains and turndown service
Bathroom - Private bathroom, shower/tub combination, bathrobes, and free toiletries
Practical - Safe, desk, and iron/ironing board (on request); rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Deluxe Room, Multiple Beds, Balcony, Garden View

Deluxe Room, Multiple Beds, Balcony, Garden View

1 double and 1 bunk bed
409-sq-foot (38-sq-meter) room, balcony with garden views

Entertainment - Free WiFi, flat-screen TV with cable channels
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains and turndown service
Bathroom - Private bathroom, shower/tub combination, bathrobes, and free toiletries
Practical - Safe, desk, and iron/ironing board (on request); rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Deluxe Room, Multiple Beds, Balcony, Garden View

Deluxe Room, Multiple Beds, Balcony, Garden View

2 single and 1 bunk bed
409-sq-foot (38-sq-meter) room with a balcony

Entertainment - Free WiFi, flat-screen TV with cable channels
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains and turndown service
Bathroom - Private bathroom, shower/tub combination, bathrobes, and free toiletries
Practical - Safe, desk, and iron/ironing board (on request); rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Hide room details
Deluxe Room, 2 Single Beds, Balcony, Garden View

Deluxe Room, 2 Single Beds, Balcony, Garden View

2 single beds
344-sq-foot (32-sq-meter) room, balcony with garden views

Entertainment - Free WiFi, flat-screen TV with cable channels
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains and turndown service
Bathroom - Private bathroom, shower/tub combination, bathrobes, and free toiletries
Practical - Safe, desk, and iron/ironing board (on request); rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Hide room details
Superior Room, 1 Double Bed, Balcony

Superior Room, 1 Double Bed, Balcony

1 double bed
291-sq-foot (26-sq-meter) room, balcony with garden views

Entertainment - Free WiFi, flat-screen TV with cable channels
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains and turndown service
Bathroom - Private bathroom, shower/tub combination, bathrobes, and free toiletries
Practical - Safe, desk, and iron/ironing board (on request); rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Hide room details
Superior Room, 2 Single Beds, Balcony

Superior Room, 2 Single Beds, Balcony

2 single beds
291-sq-foot (26-sq-meter) room, balcony with garden views

Entertainment - Free WiFi, flat-screen TV with cable channels
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains and turndown service
Bathroom - Private bathroom, shower/tub combination, bathrobes, and free toiletries
Practical - Safe, desk, and iron/ironing board (on request); rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Hide room details
Novotel Phuket Resort
282 Phrabaramee Rd Patong Beach, Patong, Thailand 83150

Rooms
Make yourself at home in one of the 215 air-conditioned rooms featuring minibars and flat-screen televisions. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

Amenities
Pamper yourself with onsite massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, an outdoor tennis court, and a sauna. This resort also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge). Guests can get to nearby shops on the shuttle (surcharge).

Dining
Enjoy a meal at one of the resort's dining establishments, which include 2 restaurants and a coffee shop/cafť. From your room, you can also access 24-hour room service. Relax with your favorite drink at a bar/lounge or a poolside bar. Buffet breakfasts are available daily for a fee.

Business, Other Amenities
Featured amenities include a business center, limo/town car service, and complimentary newspapers in the lobby. A roundtrip airport shuttle is provided for a surcharge (available on request), and free self parking is available onsite.

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Know Before You Go

  • This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 14 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: THB 475 per person (approximately)
  • Airport shuttle fee: THB 1000 per vehicle (one way)
  • Rollaway bed fee: THB 1500 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Renovations and Closures
This property is undergoing renovations from 01 April 2016 to 30 September 2016 (completion date subject to change). The following facilities will be closed from 15 July 2016 to 15 August 2016 (dates subject to change):

  • Tennis courts
During renovations, the resort will make every effort to minimize noise and disturbance.

AMENITIES:
  • 24 Hour Room Service
  • 24-Hour Front Desk
  • Babysitting
  • Business Center
  • Coffee Shop
  • Concierge Desk
  • Dry Cleaning Service
  • Elevator / Lift
  • Fitness Facility
  • Kiddie Pool
  • Kids Club
  • Lounge/Bar
  • Multilingual Staff
  • Outdoor Pool
  • Poolside Bar
  • Porter / Bellhop
  • Sauna
  • Shuttle To Airport (surcharge)
  • Spa Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 2483 reviews
from Perth, Australia
Submitted on 23-05-2016
Third time to Novotel Phuket which must mean something. It's location at the top end of Patong is ideal as it is away from the party streets and there are very good restaurants about 100m to the right of the hotel entrance. Quite a bit of building construction work going on at the moment which sorts out your early morning alarm call whether you like it or not. Hilary in Guest Relations deserves a special mention as she went out of her way to look after us ... Probably above and beyond.
from Egypt
Submitted on 23-05-2016
First time to Thailand was good experience at Novotel. the receptionists were not professional as they should. but they have amazing tour desk team special thanks to Nurul she is always very helpful .
from Melb, Australia
Submitted on 23-05-2016
Hotel has elegant Thai architectural design with a very inviting vibe. Terrific views and peaceful location. Rooms are very tidy Toey our housekeeper did an exceptional job even surprising us with artistic towel presentations. Whilst we had a hiccup checking in our receptionist Hilary could not have been more helpful. Patty the guest relations manager organised an upgrade for us and together with her team certainly helped make our stay very enjoyable. The restaurant manger Moo and his staff did ... Read more
from
Submitted on 25-05-2016
First time in this hotel, I was surprise with the Great Service and How respect to the Club Accor member special with the nice Vip reception and Lounge, nice view almost from all the room as the Restaurant and Lounges. Everybody was so nice driver to FD HK special the employee from the Vip Lounges. Congratulation to the General Manager Good Job
from Sydney, Australia
Submitted on 25-05-2016
Recently 6 of us (3 couples) booked in to this hotel to detox ourselves from the working stress in Sydney. The front desk service is excellent, the staffs are always greeting us with smiles to make us feel welcome. The rooms are not brand new however offering great ocean view. We love to watch the sunset from the room and welcome the day with excellent view in the morning. The hotel has 3 swimming pools for us to enjoy. V-Bar offers good range of cocktails and again excellent service. The best t... Read more
from Riyadh, Saudi Arabia
Submitted on 02-06-2016
I am happy to book my room in Novotel Phuket Resort all the staff they are very good but i want to took about two staff they was super star in the hotel with high service quality: 1- Ms. Dhea Hanifah, in the health club she was a good person and she working with big smile with beautiful and nice service and fast and she is very nice and cute with kidsm i will give her rate %100. 2- Mr. Kevin in the restaurant, he is very nice guy, always smiling and very good service.
from Mount Gravatt, Australia
Submitted on 05-06-2016
We have just returned from a wonderful family holiday in Phuket Thailand staying at the Novotel Phuket Resort. The resort is up a hill, but has a shuttle bus, for guest use, and a tuk tuk is also a very inexpensive way to get about. When you arrive you are greeted by this impressive reception area with wonderful staff. We were so very impressed with the exceptional customer service by the staff at the hotel, especially "Jay" who is just a delight, such a beautiful smile and friendly manner an ab... Read more
from China
Submitted on 06-06-2016
Novotel is situated in the most amazing location stunning views with the friendliest staff especially VIP reception. The rooms are clean with a great decor the restaurants have a great arrange of food and the bar has a fantastic cocktail list. Highly recommended!
from Canberra, Australia
Submitted on 06-06-2016
Our family group of 18 people absolutely loved our time at Novotel Patong. The hotels location, facilities and rooms were all superb - just look at those pools and the views of Patong & and the ocean. What underpins the surface of the hotel is the staff that make the heart of the experience. From the reception desk and all levels of the hotel, the staff went above and beyond to ensure we had an exceptional stay. Thank you very much Jay and the rest of the Novotel team.
from
Submitted on 07-06-2016
Spread over 8 acres of tropical gardens, Novotel Phuket Resort offers beautiful views of Patong Beach and Andaman Sea. It is located along Kalim Bay, a 10-minute walk from the shopping and nightlife at Patong. Resort is decorated with a mix of contemporary design and traditional Thai decor, spacious air-conditioned rooms feature a private balcony and 24-hour room service. Each is equipped with a flat-screen TV, minibar and personal safe. They provide free shuttle as resort is little up hill. ... Read more
from
Submitted on 19-06-2016
We stayed here for 8 nights on a Luxury Escapes deal. The resort is well located right next to Patong Beach. It was built 20 years ago, so parts of it are looking a bit tired, but there are quite a lot of renovation works underway for a 20th anniversary celebration in October 2016. When these works are finished, the resort accommodation will have a new lease of life. The staff are very welcoming and very helpful, particularly Jay who seems to work all over the resort. The 3 pools are good, there... Read more
from
Submitted on 19-06-2016
Great experience at Novotel Phuket Resort. What you could ask more...Shout out to Patty for the excellent customer service hospitality. The room just face ti the ocean with panoramic view. Three pools stunning view, Thai decor, magnificent property. We'll definitely be back.
from
Submitted on 20-06-2016
we booked a great deal via LuxuryEscapes and had an excellent visit, returning after a 10 year break. not much had changed, the place is starting to look a little long in the tooth but a special mention to Jay who made our stay most enjoyable being very friendly and the most outstanding of the very few staff who were proactive.
from Greater Melbourne, Australia
Submitted on 20-06-2016
We stayed in the Novotel Phuket Resort June 2016 for 14 nights, this is our second time in the last 2 years. We stayed in a upgraded Ocean View room which has been recently renovated and I must say it was great, and the views just magic. This time during our stay it was my wife's birthday and Patty and her team were kind enough to get a birthday cake for her which was a really nice gesture. At the resort we did Thai boxing and flower decorating with Joy who was always smiling and made it enjoyab... Read more
from Melbourne, Australia
Submitted on 21-06-2016
We stayed in an ocean view room near the middle pool - great location for returning to your room for a drink etc. We found both the international buffet and Thai buffet for dinners to be great value. Breakfast was nice, again good value. It was a shame to see other guests putting food in their backpacks for "takeaway". Honestly, food is so cheap in Thailand, that it spoils it for everyone else when these people are so stingy. Things to do - Zorbing, Tiger Kingdom, Pum's Cooking School, Siam... Read more
from Cape Town Central, South Africa
Submitted on 29-06-2016
fabulous sea views and lovely lady providing cleaning and room facilities , making our stay marvellously comfortable staff to be commended are Patty for her efficiency and caring, Mad for her engaging personality and information on tours and island travel, chef Rana for his fabulous Indian cuisine and attention to detail, Angga and Faiz for their excellent restaurant service and making us feel well cared-for, Jeremy in reception for his kindness and ready assistance and, of course, not forgettin... Read more
from
Submitted on 30-06-2016
I stayed here about a year ago this July. Was delighted with the decor and view from our room. The staff was helpful and very friendly, especially Jay, he would always want to have a chat and was genuinely interested in what you had to say. Overall great experience. Would recommend.
from Ballarat
Submitted on 30-06-2016
The staff were all lovely, especially Jay in reception who remembered all our names (four in our family) every time he saw us. There is a bar in the reception area which has a lovely view of the sunset, and the pools are awesome. There is a free shuttle service running hourly to Jung Ceylon (shopping centre) each day, or you can walk down approx. 120 steps to the bottom of the hill and get a tuk tuk, our preferred method as it helped with the fitness. We have also had quite a few spa treatments ... Read more
from
Submitted on 30-06-2016
Directly traveling to Phuket, we looked for a place with a international brand and reasonably priced. Novotel Resort came up in Patong, on the edge of town. The stay was great, a couple of minor maintenance issues around the pool with damaged tiles and lights hanging down from the fittings on the walk ways. The only major issue is that be careful on check in - don't uses a debit card because funds will be withdrawn from your account which you can not use for room charging, you will be charged ag... Read more
from Adelaide, Australia
Submitted on 01-07-2016
The staff at this resort are one of its best features - they really work very hard to make everyone welcome. Jay on the reception desk remembered everyone's name and couldn't have done more to be helpful. He's a legend. In the restaurant, Mat and Ar-Lip Bar Bar were standouts amongst staff who also did all they could to ensure we were well looked after. Although the resort is a bit tired, we had an enjoyable stay and the ocean view room was great although the edge was taken off by a noisy demo... Read more
from Gurgaon, India
Submitted on 03-07-2016
I stayed there for 3 Nights . Hotel is at the Hill and they given me room up the hill from where it was impossible for a family with kid to come to lobby . 1st Night was was not good , my room and infact my bed with full of mosquitoes as complimentary and we were struggling whole night with the guy sitting at reception. Next day i requested with 1 of there good staff - Pukri , who listened to me and did great job in getting my room changed . My next two night went amazing . Thanks to Pukri.... Read more
from
Submitted on 03-07-2016
We've just returned from a 10 night say and can not speak highly enough of the experience. Our 2 children absolutely loved it, the staff were all so friendly and the facilities were fantastic. Rooms were very clean and all the restaurants and bars were first class. A special mention for Jay who goes above and beyond to remember everyones name and to really make their stay fantastic, we will have no hesitation in going back there. First Class
from
Submitted on 05-07-2016
We had seven nights here with eleven of us to be looked after. Jay was always helpful and happy we wish he would come to Australia :) Alibaba also looked after us every morning at breakfast particularly my daughter who had hurt her lip and he made her feel special bringing her a cold chocolate milk with straw every day. The views from the pools, resteraunts and rooms looking over Patong were just beautiful.
from Jalandhar, India
Submitted on 05-07-2016
This resort is located on Kamala beach - Patong road. While choosing resort for my holiday, I wanted to book something which is away from hustle n bustle of Patong main market and yet close so that it is not trouble to go there often. I must say, I made the right decision booking this property. It is less than 10 min drive from city center, just few minutes walk from Patong beach and YET peaceful. Good clean rooms, resort with 3 pools with amazing view of Andaman sea and Patong beach. All pools ... Read more
from Maryborough, Australia
Submitted on 05-07-2016
Novotel Phuket Resort has some incredible staff. These people include: Noon- Coffee House server Ton- Chef Mat- Ruen Thong server Jay- Front of house assistant Vin- Coffee House server These staff have made our stay great and we hope that they get the recognition that they deserve.
from Perth, Australia
Submitted on 09-07-2016
For an older hotel, our stay went without a hitch. We did have a problem with one outside tour provider but the staff at the Novotel went out of their way to deal with this issue and this resulted in an apology. As for the staff at the Novotel, they were without exception genuine in their efforts to make sure that our stay was everything that we could wish for and more. A special mention of Jay and Rainy on the front desk, Tok the Hotel's tour organiser, Anton and Guy in the bar and the fantasti... Read more
from Tomar, Portugal
Submitted on 10-07-2016
The hotel is very good and confortable. Mister Noom Sport teaches very good muai thai at the gym... you need to try it and the workers are all friendly . The pool its very nice and clean ... great activities to
from Melbourne, Australia
Submitted on 10-07-2016
This is a great resort in a wonderful location, an easy walk to the beach and action of Patong but far enough away from the hype. Staff are very friendly and accommodating. Food in the restaurant prepared by Rana is delicious, service by Noon fantastic. Our room was kept very clean and tidy so a special thanks to Somjai for looking after us. A huge thank you especially to Jay who went over and above everyday to make our stay special, thanks you're awesome Can't wait to return to this resort
from
Submitted on 10-07-2016
Classical efficient and friendly service typical of Novotel resorts. Jay at reception was outstanding and went out of his way for us to ensure our group holiday was a total success - we were a group of 58 people there to celebrate our friends 50th). He remembered all of our names, wow!! At the quiet end of Patong beach which is much nicer than the hussle bussle of the other end, but you will need to get a Tuk Tuk to get into the thick of Patong shopping and restaurants (200 baht) unless you like... Read more
from
Submitted on 11-07-2016
A resort with the best views! Loved the place & 5 stars are just not enough. We stayed here 3 nights & should have stayed for more indeed. We had a corner room with a great sea view on one side & mountain view on the other. It couldn't get any better. Breakfast was great. Pools were awesome. Shuttles were prompt. Hardly anything much to complain about. Maybe a charging station at the reception would have helped us a bit more. Overall. .. it's PERFECT!
from
Submitted on 11-07-2016
Would recommend it for people looking for accomodation away from the Hustle and crowd and yet occasional visits of Bangla road.. Even though the Resort provides Free Shuttle service to Bangla Road till 7pm , Bangla Road comes alive after 9 pm when the Tuk Tuk fare is 200 THB one way. One suggestion to the resort would be be provide Shuttle drop and pick up at late nights too.. The superior room we got was nice with balcony and good view of sea and city. Staff were very courteous . Special menti... Read more
from
Submitted on 11-07-2016
Great view of ocean from our 4th floor villa, awesome views. Staff very friendly and buffet meals are fantastic. Excellent value for money. Bars, pools and classes for a range of things (exercise, cooking, Thai) are value adds! It is also located on out skirts of Patong and very quiet!!!
from Melbourne, Australia
Submitted on 12-07-2016
My sister and I wanted to do a Thai cooking class but unfortunately our hotel was not offering them during that week. Our hotel concierge manager recommend Novotel and arranged the class for us. What a fantastic few hours! Our chefs name was Jang, and he was polite, knowledgeable and fun. He took us to his herb garden and showed us what he had picked fresh that morning for our class. We made satay skewers, tom yum goong, chicken green curry and banana and pineapple fritters. Soooo yummy. He ... Read more
from Chennai (Madras), India
Submitted on 13-07-2016
now now, when we think of phuket, we think scenic images, beautiful beaches and sunsets.trust me its true, and this resort makes it all the more believable, the resort is a 1 and a half hour drive from phuket airport, you will have to take a cab or a bus, the bus option is way cheaper and the buses are extremly well maintained.the resort is on this little hill top with rooms and villas sprawled over acres.the view is breath taking.you overloof the patong beach directly, because the entrance of t... Read more
from
Submitted on 13-07-2016
Good service and good staff.. were satisfied staying here during our holiday.. god bless novotel and to all staff. Will stay here again in our next anniversay.. and the filipino staff there is nice friendly very caring to the guests in novotel. Thank you for the good service..
from
Submitted on 15-07-2016
What a great hotel from start to finish. Concierge are ready, willing and able to get us free rides down to Main Street. Free classes each day like stretching, Thai, yoga and more, There are three pools, free towels and the pools are never crowded. The food was fantastic. The head chef talked to us three times and he finally offered me a $100 (Aussie dollar) class where we cooked 4 meals with me one-on-one, over three hours and I got a chef's hat, apron and book with a number of recipes. I was s... Read more
from
Submitted on 16-07-2016
We loved our stay in Novotel, all throughout our time we where looked after by friendly staff (honestly, they are the best of the best). They have lots of activities to keep everyone entertained for when you aren't exploring Patong and their buffet is good (although we did enjoy eating by the pool and going to the different restaurants outside the grounds). The local area around the hotel is surrounded by things to do, I recommend going to the beach to try parasailing! If you go a little furthe... Read more
from Sydney, Australia
Submitted on 17-07-2016
From the time we checked-in, the staff did everything to ensure our stay was comfortable and enjoyable. The newly renovated rooms are nice and bright. A couple of things that I think might help you get 10/10 are 1. I would attend to it would be to give the tiles in the showers a good clean as it does take away some of the good work that was done with the room. 2. If the shuttle is not been run from the bottom gate up to reception, it should be posted up so people know before they go out. But... Read more
from Chongqing, China
Submitted on 18-07-2016
Thai cooking class with chef Mr Sombut Buangam, nic name 'Jang' was so much fun. Jang speaks very good English, we cooked up 4 very yummy dishes. Highly recommend the cooking class, cooking classes can be one on one or in a group. Jang also showed off his vegetable garden where he grows herbs for the restaurant.
from
Submitted on 18-07-2016
everything was good ( food, staff,pools,rooms and tuk tuk ride to market or to the rooms. suggestion ; when staying with kids take rooms near poolside otherwise some rooms are very far from restaurant and pools
from
Submitted on 19-07-2016
Very much enjoyed my time here. Rooms were lovely, food was great and the beaches nearby were sublime. Staff went out of their way to ensure our stay was as comfortable as it could possible be. Five stars.
from Nantes, France
Submitted on 19-07-2016
Extremely friendly staff, beautiful decor, excellent 3 pool levels, beautiful rooms, good food. Wonderful greet with cold towel, beautiful roselle juice. Patty checked on and out, she was so sweet and helpful and did all, she coule to make us happy, very warm and friendly offering her assistance at any time we need it . The bar has good sélection of cocktails at a very reasonable price along with food. We were greeted by animale made from the bath towels along with fresh flowers . Just Very Nic... Read more
from Essen, Belgium
Submitted on 20-07-2016
Nice hotel with very friendly staff. Hotel is located on the far end of patong beach making it quiet but mini vans bring you down the hill or to the center. The views of the sea are excellent and the 3 pools are not the biggest but are therefor cosy. Breakfast is nice and do ask Anan or Ton to cook you a special omelet. You will like itū???
from Perth, Australia
Submitted on 23-07-2016
We stayed here for 8 nights and found the resort to be comfortable and clean. It is located at the northern end of Patong, built in to a hillside, so there are steps everywhere. It is only a 15 minute walk to Bangla road and a few minutes to the beach. Although the beach across the road from the resort is fine i would recommend walking 10 minutes further south to where it is patrolled by life gaurds and they have the para-sailing, food etc. Check in was ok, a bit slow but otherwise fine. At ... Read more
from
Submitted on 23-07-2016
We stayed here for 7 days for the first time, after being regulars at JW Marriott, daily buffet breakfast was included and we found the spread to be very good. Sous chef Anam and Tom in particular were very kind and friendly and spoke great English which was amazing! The location of this hotel was definitely one of the best features as its very central and close to all the places we wanted to go eg Patong Beach and Bangla Road, there is also a free daily shuttle service that takes you to and fro... Read more
from Canberra, Australia
Submitted on 23-07-2016
Great hotel in good location. Unbelievable staff, especially Jay. He made our stay so special. Would highly recommend. Meet owner Michael too ,great guy. He gave us a room after we checked out as we had a late flight. We had a large group of 18 and this resort was perfect. Defiantly be coming back
from Karachi, Pakistan
Submitted on 25-07-2016
We had booked four rooms in the middle of July 2016 for 5 nights. Here's the rundown: The Good: Food and facilities were good, the location is great. Chef Rana doing a decent job in the coffee house. The Bad: Understaffed. Our check in was delayed by almost two hours. We had taken a shuttle to jungceylon to kill time because the rooms weren't ready and the pickup shuttle for 5.15 got late too. Turns out the poor guy was delivering suitcases to the rooms and driving the shuttle too. The TV... Read more
from Kolkata (Calcutta), India
Submitted on 25-07-2016
We stayed for 3 nights and felt amazing.. Great view of beach and beautiful landscape from the room itself. Regarding Hotel, amazing location i.e. opposite to patong beach. Good food, courtesy staff and pleasant experience.
from South Africa
Submitted on 26-07-2016
We had a great room with a wonderful view over looking the sea, the room service I could not fault very friendly cleaning lady, very well presented rooms, grandchildren loved the swimming pool lots of stairs to climb up and down which was a good exercise for me, very helpful tourist desk, food you could not fault such a good variety. would go back again.
from Amsterdam, the Netherlands
Submitted on 26-07-2016
We found this just a great resort to spend the relaxed part of our Asia trip. After inspecting the other Novotel in Patong (in the center) we found the Novotel resort to be much more intimate with much more of a resort feel. What we liked most: - very kind staff with a lot of personal attention doing all to please us; especially Boy (Le Mirage bar), Arlipbaba (Coffee House breakfast), Tok (activity manager), Joy (pool & activities) and Fabien (food & beverage manager) made our stay very persona... Read more
from
Submitted on 27-07-2016
Great experience at Novotel and lovely staff! What you could ask more...Shout out to Patty - excellent customer service, anything she can do. Block 4 The room just next to the pool, the stunning Thai decor, magnificent property. I'll definitely be back.
from Melbourne, Australia
Submitted on 28-07-2016
We stayed here for 10 nights with a group of 58 family and friends. We were first greeted by Jay at Reception. What an awesome person he was. Very welcoming and nothing was ever too much trouble. By the second day of us being there, he had remembered ALL of our names. We had a beautiful Ocean View suite which was amazing and the views were breathtaking. The room was very clean, spacious and the air-conditioner worked a dream. Our housekeeper Jai was lovely - nothing was too much trouble and she ... Read more
from Perth, Australia
Submitted on 28-07-2016
We decided to head off to Phuket for break during the July school holidays. We had both been to Phuket previously so were under no illusions as to what to expect once we arrived. Buffalo tours picked us up at the airport as our designated transfer. We have used Buffalo on a number of travels ands find their services quite good. On arrival at the hotel the usual activities go on, met by hotel employee, cold drink, cold cloth for face etc..... although we tend to take a lot of this for granted it ... Read more
from
Submitted on 29-07-2016
We reached ahead of our check in time and we had booked 3 rooms to ourselves but they still helped us out and gave us 2 rooms before time to have a easy check in instead of making us wait in the lobby. A really nice gesture!! Also, they had good options in breakfast for vegetarians which is very tough to find otherwise Recommend this resort
from
Submitted on 31-07-2016
Just stayed here for 9 nights and the view from this hotel and my room was stunning . Exceptional service from all staff . Full buffet breakfast was sensational . The bar staff were excellent . The hotel is quite high and it overlooks Patong beach and the ocean. The pools are great . This is a hotel I could recommend to anyone . Well done Novotel !
from Bangkok
Submitted on 01-08-2016
I've lived in Thailand for 8 years and I've been to many hotels but this is by far the worst hotel that I've ever stayed at. I was traveling with a two year old and when we arrived: 1. I booked a car to pick us up. I sent two separate emails to confirm the car (one on the reservation form and one in a separate email). No car was there and I had to call the hotel who finally found a car for us (imagine not having a local phone). Again I was traveling with a baby so that's really great to wait a... Read more
from Sydney, Australia
Submitted on 02-08-2016
I stayed 8 nights at the Novotel Phuket Resort with my mum. We both thoroughly enjoyed our stay. The staff at the hotel were so friendly and helpful and were great to have a laugh with. The room and beds were clean and comfortable and we had a nice view over Patong Beach, even though we didn't pay for one. The buffet breakfast each morning had good variety and the cocktails and other food options within the resort were great. I can highly recommend the 1/2 price happy hours at the hotel bars. Th... Read more
from
Submitted on 06-08-2016
We returned to the Novotel Phuket Resort for the 2nd year in a row for a conference for 300+ delegates. Facilities & accommodation are fantastic, staff are exceptional & go above & beyond! Special mention to Khun Joe, Khun Kob the management team and Jay on reception who remembers everyone by name! Already booked to return in 2017! Highly recommend.
from
Submitted on 06-08-2016
Absolutely great service - Jay managed our team & was PHENOMENAL. Nothing was too difficult. He greeted us with a smile everyday, remembered all of our names & made our stay more than comfortable. LA maintained our rooms beautifully with room service & she was always beautiful & polite. The conference rooms are great & all air conditioned. The facilities & food are great - would highly recommend & looking forward to coming back next year!
from Colombo, Sri Lanka
Submitted on 07-08-2016
The service was excellent! The most friendliest staff! Always willing to help with a smile! All spoke English. Food was fantastic. Enjoyed the coffee and cake special. Amazing swimming pools with lots of fun for kids. Room comfortable and great housekeeping lady. Right by Patong Beach. Tuk tuk below to take you to town.
from
Submitted on 10-08-2016
We had 8 members from our family stay at the Novotel Phuket resort over 8 days. Jay and the staff were exceptional. Jay especially made us feel very welcome and nothing was a problem. The resort itself is clean and has great amenities. It was also close enough to anything we needed with the chemist, shop and restaurant just a shuttle ride (24/7) down the hill. Would definitely recommend and would definitely stay here again.
from
Submitted on 10-08-2016
Wonderful staff, very eager to please, nothing was too much trouble. Had a great holiday with extended family. The rooms are spotlessly clean. The food in the restaurants are nice and fresh. Would definitely stay here again. JAY IS THE BEST!
from
Submitted on 10-08-2016
We stayed here for 9 nights and had a wonderful experience. The rooms were clean, the courtesy buses made it easy to travel into town and the buffet breakfast was beautiful. The staff were always smiling and welcoming. Special thanks to Jay - nothing was too much effort for him!
from
Submitted on 10-08-2016
I would definately recommend this place to all my friends. Staff was always very polite and could not do enough for you. A special thanks to Jay who looked after us and was always very fiendly. Also Aod and Mac for Body stretch and aqua exercises.
from
Submitted on 10-08-2016
Had a great time very polite and friendly staff very helpful clean and tidy rooms peaceful and great view from my room easy access to local shops such as convients store, chemist, and many restaurants resort has three pools with different depth for every person, daily activities are allot of fun, buffet breakfast is amazing a big yes for anyone travelling to Phuket
from
Submitted on 11-08-2016
There are some very friendly staff here particularly Jay who remembered our names and our details and greeted us so warmly throughout the week. Thank you Novotel Phuket for looking after us during our conference.
from
Submitted on 13-08-2016
Stayed at this resort for the third time with my sister and loved it! The staff are so friendly and nice and the resort is very clean. The pools are well staffed and the food here is delicious. The only criticism I would make is that the level of service in the pool area could be better. Staff need to go around asking people if they would like a drink or something to eat more than what they do. The staff in 2013 and 2015 were a lot more attentive. Special thanks to Jay on the front desk for alw... Read more
from
Submitted on 13-08-2016
We had a lovely time staying at the Novotel. On arrival we were greeted by a lovely security guard who welcomed us and took our bags. The front of house staff were very helpful and professional. We arrived early from the airport and let us stay in a room for a while until our room was ready. The room was in a little block up a small hill and very nice. We had a partial sea view but can imagine the full sea view would be lovely. The rooms were excellent with air conditioning, balcony, minibar and... Read more
from shanghai
Submitted on 15-08-2016
Stayed 3 nights there in early August. Location is good, uphill at the north of Patong beach. They have transportation (either to take you to street level or shuttles to the town center). Try to avoid booking tuk tuk or taxis, because they are insanely expensive. Better go rent a scooter for a few days. Quality of service was poor for a 4-star Novotel at this level of price. Check-in / Check-out was slow and they forgot some information (they offered to move our twin beds closer to make it a qu... Read more
from Queensland, Australia
Submitted on 15-08-2016
Our family was at the Novotel Resort - Patong for a week for a conference in August. The service and staff were great, in particular Jay who works at front desk was always happy to assist with anything. Russ & Jenny
from Melbourne, Australia
Submitted on 17-08-2016
Travelling to Phuket for the first time with our 3yr old son Jake for nine nights at the end of July 2016, we were apprehensive as to what to expect, the end result was one of the best holidays we have ever had thanks largely to the staff at the Novotel. Breakfast was a fantastic buffet with lots of Western & Asian choices. My husband is a Coeliac so the chef walked around with him & showed him the extensive Gluten Free choices. Arlipbaba was fantastic, always smiling, he went above & beyond his... Read more
from Melbourne
Submitted on 17-08-2016
Have just spent 10 days here and was delighted with the facilities and the more importantly the staff. The Resort is on the side of a hill overlooking the ocean so each day we could watch the weather roll in (or out). The view was spectacular! Whilst the hotel needs some cosmetic work (minor repair) the facilities were fine for what myself and traveling companions wanted. Check in was quick although only one of two rooms ready (it was well before 2 pm so no complaint here). The second room w... Read more
from Phnom Penh, Cambodia
Submitted on 17-08-2016
I stayed here, again for our yearly conference. As previous years it was great. This year I happened to leave my shirts in a cupboard, about five of them. I went to Koh Pi PI island with my family after the conference. It was there I realised I had forgot them. I called Novatel Phuket Resort. They said straight away they had my shirts. They then offered to send them to the airport, in Phuket. They gave me a phone number, when I arrived I called the number & somebody gave me my shirts. Washed & i... Read more
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