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Sugar Palm Grand Hillside

Phuket, Thailand (HKT)

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Hotel Specials
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Based on 887 reviews
Room & Rates

Grand, Garden View

1 double or 1 twin bed
Balcony with garden views

Entertainment - Free WiFi, satellite channels, and DVD player
Food & Drink - Refrigerator, minibar (stocked with some free items), coffee/tea maker, and room service
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Day bed, safe, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Grand Jacuzzi

Grand Jacuzzi

1 double or 1 twin bed
484-sq-foot (44-sq-meter) room, balcony with pool views

Entertainment - Free WiFi, satellite channels, and DVD player
Food & Drink - Refrigerator, minibar (stocked with some free items), coffee/tea maker, and room service
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, jetted bathtub, and separate shower with a rainfall showerhead
Practical - Day bed, phone, and safe; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Grand, Sea View

1 double or 1 twin bed
Features a private balcony

Entertainment - Free WiFi, satellite channels, and DVD player
Food & Drink - Refrigerator, minibar (stocked with some free items), coffee/tea maker, and room service
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Day bed, safe, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Grand Deluxe

Grand Deluxe

1 double or 1 twin bed
484-sq-foot (44-sq-meter) room with a balcony

Entertainment - Free WiFi, satellite channels, and DVD player
Food & Drink - Refrigerator, minibar (stocked with some free items), coffee/tea maker, and room service
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Day bed, phone, and safe; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Grand Room, Pool Access

Grand Room, Pool Access

1 double or 2 twin beds
484-sq-foot (44-sq-meter) room, balcony with pool views

Entertainment - Free WiFi, satellite channels, and DVD player
Food & Drink - Refrigerator, minibar (stocked with some free items), coffee/tea maker, and room service
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Day bed, phone, and safe; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Hide room details
Sugar Palm Grand Hillside
1 Khoktanod Soi 3 Kata Beach, Karon, Thailand 83100

Rooms
Make yourself at home in one of the 106 air-conditioned rooms featuring refrigerators and minibars (stocked with some free items). Rooms have private balconies. Satellite programming and DVD players are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature rainfall showerheads and complimentary toiletries.

Amenities
Treat yourself with massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 11 outdoor swimming pools, a sauna, and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access, babysitting/childcare (surcharge), and tour/ticket assistance.

Dining
Satisfy your appetite at the hotel's restaurant, which serves breakfast and lunch, or stay in and take advantage of room service (during limited hours). While enjoying a refreshing dip in the hotel pool, you can order your favorite drink at the poolside bar.

Business, Other Amenities
Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available on request), and free self parking is available onsite.

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Know Before You Go

  • This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation.
  • A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.
  • One child 4 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: THB 450 for adults and THB 225 for children (approximately)
  • Airport shuttle fee: THB 1500 per vehicle (one way)
  • Early check-in fee: THB 200
  • Rollaway bed fee: THB 1300.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Mandatory Fees and Taxes
 

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

AMENITIES:
  • 24-Hour Front Desk
  • Dry Cleaning Service
  • Elevator / Lift
  • Fitness Facility
  • Kiddie Pool
  • Laundry Services/Laundry Facility
  • Library / Video Library
  • Poolside Bar
  • Porter / Bellhop
  • Room Service
  • Sauna
  • Shuttle To Airport (surcharge)
  • Spa Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 887 reviews
from
Submitted on 04-05-2016
Nice big clean room, we stayed on the 9th floor, so a lift to the 4th floor, then a small walk and then another lift to the 9th floor. Lovely view of Kata beach from the balcony & the hot tub definitely adds to the ambience. Sunset from the 7th Heaven Bar is amazing!!??? Shops bars and restaurants all within walking distance, there is a small steep slope leading to the hotel...so going down is ok, going up you may build some leg muscles!! Complimentary drinks, restocked every day. No overcrowdi... Read more
from Melbourne, Australia
Submitted on 16-05-2016
Awesome hotel ran by awesome staff and manager Michael! Rooms are big and clean, the pools have a awesome view as does the 7th floor bar! Staff were always friendly and any requests were quickly taken care of! Mini fridge is Re stocked each day for free! Awesome help with activities and tours! Close to shops and bars! Will be back again!
from Klang, Malaysia
Submitted on 17-05-2016
Pros - Situated in middle of the of everything - convenient stores (7-11,Family Mart), beaches, foods, shops.. Powerful air conditioner in room and comfy bed! You got daily refillable mini bar in the room as well (some mineral water, beer, coke and juice). Nice breakfast buffet with variety of western food as well. Cons - Need to walk some distance to room and some little "hiking" up the steep road leading to the lobby from the street.
from
Submitted on 19-05-2016
great location near to kata beach and night street. breakfast was good. the pool and landscape is good. check in and check out is fast. the room is big, but it looks old, and touch up is required. also there are insects in the room sometimes.
from
Submitted on 22-05-2016
Its my first time to visit here in phuket and im very happy to choose this hotel. From the day I checked in. The staffs from the reception are very friendly. Check in process is fast with a welcome drink. Inside the room has a free mini bar and they refill it everyday. Breakfast was very good with many kinds to choose from. The Hotel have also a sky bar on the 7th floor. Im gonna comeback here soon. Thank you very much.
from Melbourne, Australia
Submitted on 28-05-2016
This place is in a perfect location and we couldn't ask for a better stay. There were 15 of us all up and we had a wonderful stay. Michael and Julie run a wonderful hotel. The room was great, the infinity pool off our room was fantastic, breakfast was good, the views are amazing, you should note- Seventh Heaven is a good place to start your night. We took advantage of the cooking class, the free transfer to the delicious Palm square for dinner and it's safe to say I will happily be back and wil... Read more
from Vancouver, Canada
Submitted on 02-06-2016
The lady and I had a great stay at Sugar Palm Grand for 7 nights. From the first day, the staff went out of their way to say hi and make sure we felt welcome. They honestly treated us like rockstars for the most part. The rooms were relatively large, clean, and very modern with large baths and nice balconies. The pool was really cool, with several layers on the hillside. I would highly recommend this hotel. With that said, here were a couple downsides: - The first night, we heard loud blastin... Read more
from Singapore, Singapore
Submitted on 07-06-2016
Location Very convenient located with many convenient stores and great selection of restaurants. It is also near a few great massage place. The room is big with pretty good view of kata beach. Located on a steep 30 deg slope so have to do a bit of upslope walking of 10-20m. No big deal Staff Very nice staff who can speak some English. Absolutely no problem if you know a bit of English Room Has almost everything but as it is located near vegetation, it is prone to have mosquito so it is go... Read more
from Melbourne, Australia
Submitted on 07-06-2016
A huge thank you to Michael, Julie, July & Anh...you made our stay memorable & hassle free. We love coming back to the Sugar Palm Grand, feels like home. This time we were able to share our time there with friends who have all raved about the location, value, staff and room type (Grand Pool Access). Still no variety on the in room telly but just meant more time in the pool, 7th Heaven & Palm Square (free shuttle into centre of Kata). I'd like to thank the management for organizing a fantastic da... Read more
from Gold Coast, Australia
Submitted on 16-06-2016
If you are planning to go to Kata Beach (Phuket) and are looking for peace and comfort, that's a amazing choice. Very satisfied with service, staffs and room. The location is very good and you can see the beach from the balcony. I will definitely come back :)
from
Submitted on 18-06-2016
The location is on a hillside overlooking the beach. It is five minutes from the beach as well as the "bus terminal" for buses to Phuket Town. Wonderful views of Kata and surrounding hillsides from fifth floor and above. The bar at level 7 is a wonderful place to chill out. Although the hotel is located on the hillside, the climb was insignificant to us (about a minute or less uphill on a 30 degree paved slope). We chose the room with direct access to the pool and was given one on the third f... Read more
from Orange County, California
Submitted on 20-06-2016
I'm staying here now and I'm just confused by all the reviews because this hotel is average at the most. The rooms are dirt cheap (in comparison to the US), about $35/night for a King bed. Mind you the King bed is actually two double beds put together, which is SO uncomfortable because the middle part where the two beds meet is hard as a rock. Let's start off with the check in process. The woman at the front desk was nice, but I had asked her a question about the breakfast because Agoda was of... Read more
from Seoul, South Korea
Submitted on 27-06-2016
I stayed here for 3 days. I was visiting Phuket with a friend. We were on a budget so price seems really good. Breakfast was okay. - I am not one of people who have big breakfast. But most of the staffs don't speak English well so it was hard to communicate. The thing I didn't like about the hotel was the service. In our room, the wifi signal was too weak so my friend and I had to use data for the whole time. We called them if we can change a room if there's any available room, they sent someon... Read more
from Australia
Submitted on 30-06-2016
We Stay in this hotel for 5 nights and it was perfect. My room was on the 9th floor and I love the view outside the balcony. The room was spacious with a honeymoon set-up that my wife is very happy. They have also a free minibar inside that they refill everyday. The Staff was very friendly especially Paul, a very nice man. Breakfast was good with many selection of food. They have also a skybar in the 7th floor. I surely comeback here soon next year. Thank you very much for your warm welcome ... Read more
from Bath, United Kingdom
Submitted on 01-07-2016
An amazing setting in the resort of Kata beach , the hotel is built into the side of the hill , with great views across the sea and coast if ur lucky enough to be near the top , some rooms have their own pool outside there balcony Windows , the spa was great with also a steam room and bigger pool , rooms were 5 * in a minamalist style with everything uy out need all for £23 a night. The beach was a few minutes walk from the hotel , and what a beach , never have i surfed in such warm water , lot... Read more
from London, United Kingdom
Submitted on 01-07-2016
We have enjoyed our stay at this hotel. Rooms were clean and beds very large. Me, my hubby and our little daughter slept comfortable there (bed for baby was provided, it is just ours isn't a big fan of her own place to sleep). Something to mention is that room was very spacious too, enough for all suitcases, pram and our little one still had plenty of space to crawl around. Breakfast was good, we have never eaten in the restaurant lunch time or evenings so can't comment on that. And a bal... Read more
from
Submitted on 02-07-2016
Nice hotel and Great Staff We stayed in this hotel and the atmosphere was great! Warm hospitality of the hotel staffs was a plus. The location is superb as it is just a minute walk to the beach and from the main road where plenty of restaurants and local shops are available. The deluxe rooms are very spacious and well equipped and swimming pool is very big. A good place to be in Kata Great holiday indeed. We are so happy to have found this place for our holiday. A very nice place, just fa... Read more
from Jakarta, Indonesia
Submitted on 07-07-2016
The pool and the rooftop bar are the added value. Breakfast is good and delicious. You can walk like 100-200 meters to the beach (kata beach). Room was huuugeee..with complete amenities. They have big bathub aswell :D Location of the hotel is quite strategic and not as crowded as patong, so it's good for family trip
from Jakarta
Submitted on 11-07-2016
We chose to stay at Kata to enjoy the days of laziness at peaceful beach and ambience. Sugar Palm was really nice choice to embrace the vibe of Kata. It's a well designed property with a really nice location. As you walk out the hotel you can find tasty restaurants surround the hotel (must try the burger stall across the hotel). You can see the view Kata Hill along the Kata Sea from its fancy pool. Moreover, each day our room was well cleaned with new fresh towels, also they got us a reloaded fr... Read more
from
Submitted on 24-07-2016
I dove everyday in Phuket so I literally used this just to sleep... Pros Big room Big bed Free breakfast One beer one oj and one soda and 2 waters free everyday in the mini bar Pool Sky bar to see sunset Huge bathrooms The rooms are amazing! Cons Sky bar is open from 5-8 It's loud and they play techno at the Sky bar Maid service sucks they just don't pick up a lot of the trash or refill anything .. Well the managed to refill the mini bar lol Up a giant hill lol good cardio Wifi yo... Read more
from Seoul
Submitted on 25-07-2016
The hotel overall is recommended for spacious rooms, good views, breakfast, strong Wi-fi and location. The staff are pretty good, too, though they tried but failed to improve the bad TV reception. The power went out for a few hours but came back on. Overall, I recommend this place but of course, the hotel does have room for improvement.
from Geelong, Australia
Submitted on 31-07-2016
We spent 5 nights at this gem of a hotel. We really could not fault it. Staff went out of their way to assist with requests, in particular Paul and Pear. It was close to shops and restaurants, a few minutes walk to the beach, really quiet at night, and very clean and comfortable. Highly recommended.
from Sydney, Australia
Submitted on 15-08-2016
Honeymoon delight ! We loved it here for 11 nites. Beautiful , classy rooms. Swim out pool access rooms with free mini bar restocked daily! Has a sky view cocktail bar with free check in cocktails! Free transfers to resorts own Palm Square restaurants with gorgeous well priced food and cocktails. Friendly English speaking staff make your stay fun and special. Thank you so much to Paul , Olga and July you were wonderful. We have been to Thailand 5 times, and this resort is an oasis. We are fussy... Read more
from Melbourne, Australia
Submitted on 22-08-2016
We had a jucuzzi room which has the bath tub on the balcony on the 9th floor. this room was amazing as it had a beautiful full view of the beach and you could sleep to the sound of the waves crashing on the beach. The hotel is close to everything you walk out onto the main strip of restaurants and shops and a five minute walk to the beach. after a day at the beach you can soak in the bath and take in the view. the wifi is quick and constant. the breakfast is also of high quality with a wide se... Read more
from Cheongju, South Korea
Submitted on 22-08-2016
Great hotel and you get what you pay for. I'd say luxury on a budget. The rooms are huge and clean, breakfast is great with plenty of options and the staff are really friendly and willing to help out with anything (shout out to Paul who was really helpful and friendly) This hotel is best for friends/couples as the modern style (think concrete and sharp corners) might be a little tough for families but i personally liked this ??? Check out "Palm Square" a group of restaurants owned by the same ... Read more
from Doha, Qatar
Submitted on 06-09-2016
I had booked for a pool access room and requested for a room on the top floor but ended up getting the one on 1st floor, so obviously can't comment on the views from the room or pool. For some reason, the electricity of our room would go on and off, had to finally call the reception and get a new card to fix the problem. Found caterpillars in the bathroom twice and the room had a damp smell to it through out the stay, i believe the monsoons does that. apart from that the breakfast was average. y... Read more
from Ghent, Belgium
Submitted on 18-09-2016
It's located on a steap hill but at a very good quiet location at Kata Beach. A lot of restaurants at walking distance. Just arround the corner there is a 7-eleven. There aren't a lot of sunbeds and umbrellas at the swimming pools. Breakfast was ok, nothing specials. Eggs, hot dishes, salad bar, yoghurt, fruit, toast,... Hygiene wasn't that good. Ok for the money you pay but don't expect too much.
from Germany
Submitted on 21-09-2016
Enjoyed a five day stay here. This hotel is not only beautiful but it is run very well. The staff was always helpful and friendly. The pool area is beautiful and the service was always on point. Palm Square was absolutely marvelous.
from Bangkok, Thailand
Submitted on 22-09-2016
We had a very relaxing stay in this hotel. The room was clean and spacious! The staff lives up to every positive review on tripadvisor. Everyone from the person welcoming us at the reception to the restaurant staff to the hotel management was so pleasant and welcoming. The location is fantastic, away from the loud busy streets and it is very close to beach. we asked the front desk if we could move to another room as we want a better view and true to their accommodating attitude they showed us a ... Read more
from Bangkok, Thailand
Submitted on 23-09-2016
Amazing three nights stay again after a busy week. Very attentive service from staff and management as we have always experienced. All is within easy reach, a great plus was the clean and spacious rooms. Stunning view from the higher floor areas!
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