from Brooklyn, New York
Submitted on 29-09-2016
After receiving a late-breaking issue that prevented us from staying at the initial hotel we booked in Taipei, we booked a three-night stay at the Leofoo Residences on Expedia and were so excited that we found a another suite-based hotel with washer/dryer in the room and separate living space from the bedroom. Before departing, I specifically emailed the hotel to confirm that the Park-view King room we booked would have a washing machine as we were in the middle of a two-week trip in Asia and wa...
After receiving a late-breaking issue that prevented us from staying at the initial hotel we booked in Taipei, we booked a three-night stay at the Leofoo Residences on Expedia and were so excited that we found a another suite-based hotel with washer/dryer in the room and separate living space from the bedroom. Before departing, I specifically emailed the hotel to confirm that the Park-view King room we booked would have a washing machine as we were in the middle of a two-week trip in Asia and wanted to do laundry. We also had a fully-booked schedule with limited time to do the laundry.
After traveling all day back to Taipei with our luggage, we were excited to check in, relax in the air conditioning and do our laundry. Unfortunately, as we checked in I was told that the room I originally booked was not available for the first night. Instead, we would be put in a smaller room without the washing machine. After I explained the situation, the hotel staff nicely offered to do our laundry, free of charge, because of the inconvenience. That was nice, but unfortunately the new room they gave us -- 1003 -- had multiple issues that we discovered after checking in. Specifically, the WiFi was not working; the A/C was not working fully (and it was a hot, humid day), and the lamp in an-already dimly lit living room needed a new lightbulb. Instead of relaxing after a long journey, we had to wait in the room as the staff tried to remedy everything for us. They were able to address everything eventually, but it really impacted our first night and our comfort level in the hotel and set a bad tone for the start of our stay. We also had to pack up all of our things the next morning so that we could be moved into the room we had initially booked.
The next day, our luggage was moved to the Park/King room I actually booked via Expedia (room 1001). The room seemed to be in better condition, but the following morning when we prepared to set out for the day, we discoverd that the shower had no working hot water. I called down again and the hotel staff came to look at the water issue. It was fixed but, again, inconvenienced us as we were delayed in leaving for the morning.
In general, the room (1001) was adequate and comfortable -- and the staff did seem genuinely apologetic about the host of issues we experienced. But I will say that the room was not super comfortable and we found the lighting especially dim. As others have mentioned on the site, the bathroom is disproportionately large compared to the living space resulting in a rather awkward layout. Also, it was hard to read in the living room with such low light (there are minimal, dim ceiling lights), and the bedroom door was glass/transparent, so if someone was asleep in the bedroom with the door closed, light and noise from the living room and kitchen bled into the bedroom. Overall, these are relatively minor quibbles, but they were disappointing given our high expectation for the room after reading other reviews and seeing pictures.
As we left the hotel at 6am to go to the airport after three nights (1 in room 1003 and 2 nights in room 1001), I reviewed the bill and was shocked when I saw that they charged us for the higher-priced park-view king room for the first night despite putting me in a smaller room which had a lower rate. I confirmed on their website that the rooms command different rates. When I asked about this and told them that I would not pay the higher rate for staying in room 1003, the hotel staff on duty did admit that we had been "downgraded" (her words) but told me there was nothing she could do about adjusting the rate. At this point, we had to get to the airport so it was not worth arguing further. She did offer that if we stayed with them again, they could give us a future credit for a future room.
Needless to say, I have contacted Expedia to contest this as it seems absurd that I should pay for a higher-priced room when I didn't actually stay in it.