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Zermatt, Switzerland (QZB)

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Based on 786 reviews
Room & Rates
Double Room Single Use - Schlosshotel - 1

Double Room Single Use

  • One Single Bed
This room features views of the mountains from the comfort of a balcony. Complimentary wireless Internet access keeps you connected. The private bathroom has a shower/tub combination, as well as bathrobes and a hair dryer. A safe, a safe, and a wake-up call service are among the conveniences offered. This room is Non-Smoking.

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Double or Twin Room - Schlosshotel - 2

Double or Twin Room

  • One Double Bed
This room features views of the mountains from the comfort of a balcony. Complimentary wireless Internet access keeps you connected. The private bathroom has a shower/tub combination, as well as bathrobes and a hair dryer. A safe, a safe, and a wake-up call service are among the conveniences offered. This room is Non-Smoking.

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Triple Room (Boutique) - Schlosshotel - 3

Triple Room (Boutique)

  • Three Single Beds
This room features views of the mountains from the comfort of a balcony. Complimentary wireless Internet access keeps you connected. The private bathroom has a shower/tub combination, as well as bathrobes and a hair dryer. A safe, a safe, and a wake-up call service are among the conveniences offered. This room is Non-Smoking.

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Deluxe Apartment - Schlosshotel - 4

Deluxe Apartment

  • Four Single Beds
This room features views of the mountains from the comfort of a balcony. Complimentary wireless Internet access keeps you connected. The private bathroom has a shower/tub combination, as well as bathrobes and a hair dryer. A safe, a safe, and a wake-up call service are among the conveniences offered. This room is Non-Smoking.

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Junior Suite, Mountain View (Boutique) - Schlosshotel - 5

Junior Suite, Mountain View (Boutique)

  • Three Single Beds
This room features views of the mountains from the comfort of a balcony. Complimentary wireless Internet access keeps you connected. The private bathroom has a shower/tub combination, as well as bathrobes and a hair dryer. A safe, a safe, and a wake-up call service are among the conveniences offered. This room is Non-Smoking.

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Apartment (Penthouse) - Schlosshotel - 6

Apartment (Penthouse)

  • Six Beds
This room features views of the mountains from the comfort of a balcony. Complimentary wireless Internet access keeps you connected. The private bathroom has a shower/tub combination, as well as bathrobes and a hair dryer. A safe, a safe, and a wake-up call service are among the conveniences offered. This room is Non-Smoking.

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Single Room - Schlosshotel - 7

Single Room

  • One Single Bed
This room features views of the mountains from the comfort of a balcony. Complimentary wireless Internet access keeps you connected. The private bathroom has a shower/tub combination, as well as bathrobes and a hair dryer. A safe, a safe, and a wake-up call service are among the conveniences offered. This room is Non-Smoking.

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Bahnhofplatz 18<br/>Postfach 444, Zermatt, Switzerland 3920


Make yourself at home in one of the 49 guestrooms. Rooms have private balconies where you can take in mountain views. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature hair dryers and bathrobes.

Rec, Spa, Premium Amenities
Spend the day on the slopes, or enjoy recreational amenities including a health club and an indoor pool. Additional amenities include complimentary wireless Internet access, ski storage, and a television in the lobby.

Quench your thirst with your favorite drink at a bar/lounge. A complimentary buffet breakfast is served daily.

Business, Other Amenities
Featured amenities include currency exchange, multilingual staff, and luggage storage. A train station pick-up service is provided at no charge.

National Rating
Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Know Before You Go

  • This property offers transfers from the train station. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.
  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.


The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Rollaway beds are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Mandatory Fees and Taxes

Unless otherwise indicated, the charges below are not included in the overall room price. If not included in the overall room price, they will be charged by the property at check-in or check-out. Charges can vary, for example, based on length of stay or the room you book. This property told us they will charge you for the following:

  • Resort fee: CHF 2.10 per person, per night (effective 1 December 2013)

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

  • Currency Exchange
  • Elevator / Lift
  • Fitness Facility
  • Free Breakfast
  • Indoor Pool
  • Lounge/Bar
  • Multilingual Staff
  • Sauna
  • Steam Room
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 786 reviews
from Xenia, Ohio, United States
Submitted on 22-05-2016
The Schlosshotel appears to be fairly new,really nicely appointed rooms, clean and convenient to the town. The only reason I did not give this hotel a 5 star rating was I thought the bed was too soft for my liking!
from Burradoo, Australia
Submitted on 23-05-2016
The hotel is conveniently located near the rail station, the Gornergrat Bahn and the town. Our room was well appointed, with a generous bathroom and comfortable bed. Service was friendly and helpful. It only has a breakfast restaurant but there are plenty of restaurants nearby. We went in May which is between seasons and many places were closed, however it meant fewer visitors. Try to get a room with a view of the Matterhorn, which is spectacular . The bar area which is large and comfortable w... Read more
from Sydney, Australia
Submitted on 29-05-2016
Superbly located with great views and spacious well appointed, clean room. Helpful staff and excellent pool and sauna/steam room facilities. We went to sleep and woke up to an uninterrupted view of the Matterhorn. We will definitely stay here again if at Zermatt. Is literally 70 metres from train station but situated so you would not know it.
from London, United Kingdom
Submitted on 04-06-2016
the hotel is located close to train station and had nice view from balcony, excellent staff and good size rooms. Even the bathroom was generous and trendy.The hotel has breakfast room, bar and spa facilities.
Submitted on 06-06-2016
This is a wonderful hotel right next to the train station in Zermatt. The young lady at the desk was very kind and helpful. Our room was beautiful and very modern. We were very happy with this hotel, the breakfast, and the staff.
from Aptos, California
Submitted on 07-06-2016
Loved my spacious modern room with proper appointments (like speakers for your phone or mp3). Great breakfast. The location is great and you'd never know you're that close to the train station unless you walk it (The hotel is right behind the Jack Wolfskin store). I enjoyed the breakfast and the afternoon tea.
from Bribie Island, Australia
Submitted on 10-06-2016
We really enjoyed our stay at this hotel we were upgraded to a lovely large room and had a view of the Matterhorn when we arrived. The weather was not good the next day but the hotel was cosy and comfortable provided umbrellas and the town has a lot of character. Hotel very close to station and the breakfast was good
from Bolzano, Italy
Submitted on 16-06-2016
Amazing place, just been there for work and I was very impressed. Super helpful staff, nice big rooms and modern spa area. Location is perfect, just 2 minutes walk from the train station. Great hotel where you get what you pay for.
from adelaide
Submitted on 16-06-2016
The Schlosshotel is very close to the train station and the Gornergrat terminal. The staff were friendly and very helpful. We were delightfully surprised with our upgrade and loved the suite, especially the bedroom with the windows in the ceiling. They have a great pool and spa which was a great place to be after walking all day.Fantastic stay.
from Miami
Submitted on 17-06-2016
This is the summer I have returned to Schlosshotel Alex.It is still 1 of the best Hotels to visit because the management make sure all your needs are met. They have a beautiful pool and spa and exercise room with a fine staff to attend to you. The breakfast buffet allows many choices and you are not charged extra for cooked eggs, omelette many hotels do in Zermatt Alex, the owner will make sure everything is taken care of, just ask and he will make all requests possible in the hotel... Read more
from Hebron, Kentucky
Submitted on 23-06-2016
Beautiful modern hotel. Loved the room and the balcony with the view of the Matterhorn.Staff was very helpful upon arrival, giving us suggestions on which hiking trails were open, and checking the webcam for us so we could see when the best time would be to ascend the mountain. The hotel was conveniently located to the train station and the Gornergratbahn. They also had a pool, sauna, and spa for guests to enjoy. It was a great place to stay.
from Hong Kong, China
Submitted on 25-06-2016
During my 14 days of Switzerland trip this year, I stayed at Schlosshotel first time for 2 nights. They gave me a free room upgrade for a start. The room has beautiful interior, huge bathroom too. Although next to the Gornergrat train station it wasn't noisy at all. Location is like... 1 min walk from both stations and it's super convenient! Great service, good smile, good advice, great breakfast too! Love this hotel! Definitely come and stay again!
from Sydney, Australia
Submitted on 03-07-2016
A good hotel on the Swiss Alps, on a beautiful time of the year. Friendly, helpful staff. Spacious, clean and comfortable room with a reasonably good bathroom. Breakfast included in the booking, so I do not know what it would cost as an additional extra, but it was really nice and worth the cost.
Submitted on 03-07-2016
My room is 400 so it has a nice view. Location is also very close to train station so it's easy to catch the train even at last minute. But Room 400 hasn't have direct elevator access so I had a hard time to getting the luggage up to the room, even it's only 1 floor up. Also, the shuttle electric bus is only available for getting to the hotel. Going out from hotel with luggage seemed not available.
Submitted on 05-07-2016
Very welcoming hotel. 100% 5 stars. Extremely clean, modern and high standards. Perfect location, right near the train station but still tucked away so very peaceful. I used the gym and spa area today, I was highly impressed. As a personal trainer I always look for top quality equipment and this was definitely top quality. I then went into the spa to use the swimming pool, sauna and steam. I was in paradise! I have booked a treatment for tomorrow and really looking forward to it. I met Heidi ... Read more
from Oshkosh, Wisconsin
Submitted on 08-07-2016
We booked directly through the Schlosshotel website (don't bother with or trip advisor) for a double occupancy room and were upgraded to a Junior suite at no extra charge. Our room faced the Matterhorn and besides from a few chimneys we had a spectacular view to enjoy a few swiss beers and catch the Iceland v France match. The staff was very friendly from the receptionist to the waitstaff at the morning breakfast. We would definitely stay here again. Only negative was by the time... Read more
from Aiken, South Carolina
Submitted on 10-07-2016
Very close to the train and cable car. Breakfast was very good with a selection of many cereals, juices, fruit, cold cuts and home made breads that you can cut off yourself. Good choice of restaurants in the town and within walking distance. The room was always in apple pie condition when we came back to it.
from Jecheon, South Korea
Submitted on 11-07-2016
It was very good choice. Excellent Breakfast, very comfortable room, great swimming pool and sauna ! I really enjoyed and surely will choose the Schlosshotel next time. Very close from the station and riding service to the station was also available.
from USA, Ohio, Cincinnati
Submitted on 17-07-2016
Stayed here in a Junior Suite for about $320 a night. It's a very nice hotel you will enjoy staying at. That said, if you are sorting through possibilities: The four star hotel's lobby and rooms do have a four/five star look, but amenity wise, it's more like a three star hotel. There's a breakfast room, but you won't find a restaurant, room service, mini-bar, etc. However, there are a lot of four star hotels here that are similar. I'm not sure where they found the exterior shot, as it's located ... Read more
Submitted on 18-07-2016
We thoroughly enjoyed our stay at Schlosshotel. The staff at the reception desk were very welcoming and helpful, and both our room and common areas were pleasant and attractive. The hotel is centrally located but tucked away enough to be quiet, and our balcony had a good view of the Matterhorn. The swimming pool and spa area were a lovely treat after a day of hiking.
from Portsmouth, United Kingdom
Submitted on 20-07-2016
Stayed 3 nights with my Mum. I contacted the hotel prior to arrival to let them know we were arriving late. They left our keys and information in a prearranged place for us to collect. The hotel is not on the main road but down a small Lane opposite the railway station. We stayed in a junior suite and I have to say, it is the most impressive room I've stayed in. It had a large living area, a large kitchen that was fully equipped, a washing machine and tumble drier and a lovely bedroom and bathro... Read more
from Ormond Beach, Florida
Submitted on 27-07-2016
We arrived at the Taxi depot and the Hotel pick up was Ready. Boris took care of the luggage and when we arrived in the room, it was very clean and excellent modern room. The breakfast was the Best. Amazing good people.
from Celje, Slovenia
Submitted on 28-07-2016
After half a year me and my husband decided to come back in Schlosshotel to spend our honeymoon. We wanted to spend also some summer days in Zermatt and it was memorable. The hotel is on the top from each view - hospitality, facilities, cleanliness, breakfast offer, reception servise...... I highly recommend and I know we will come back.
from dubai
Submitted on 31-07-2016
our room was overlooking the zermatt railway station with the snow-capped matterhorn mountain ranges- what a fantastic sight- -even the hotel is very nice- good rooms , clean - lovely breakfast- but the only drawback was that there is no room-service- for everything we have to come down to the ground floor and collect -like tea leaves, milk or napkins etc --- otherwise a fantastic locale
Submitted on 04-08-2016
My wife and myself stayed here for 3 days. The rooms are a good size with easy acess to the town. We had half board and the food was very good. The waiters very attentive and friendly. The free pass on the venicalar very good. Will return
from Zurich, Switzerland
Submitted on 04-08-2016
Schlosshotel is really great - each visit is so pleasant! Nice rooms, centrally situated, a cosy swimming pool & SPA, a very good breakfast and attentive and polite staff - what more can one wish for? It was my 2nd stay and I know I will keep returning.
Submitted on 05-09-2016
After the first time we stayed at the schlosshotel we knew: this is the ultimate hotel for vacation! At first we came 4 couples of friends stayed at the fully equipped penthouse. Luxury bedding, high standards kitchen, and the most perfect view to the Matterhorn. The next time, we came with the kids and took the small apartment. Since then we come every summer for mountain hiking and every winter for ski. This sophisticated designed hotel with a warm atmosphere and most friendly staff, is highly... Read more
from Hilversum, The Netherlands
Submitted on 05-09-2016
I visited this hotel during my train journey through Switzerland as my final destination. When I arrived I learned at the reception that my hotel room was upgraded to a junior suite for free! I did not quite know what to expect and to be honest I was just happy that I had arrived and could rest. But what I saw when I entered the room exceeded my expectations. The suite had it's own balcony with view on the Matterhorn, a dining room, tv area, big bed and luxury and big bath room. Also when as... Read more
from Divonne-les-Bains, France
Submitted on 06-09-2016
Classy hotel which has been refurbished to an excellent standard. Very nice pool and spa area and very nice lounge area in the lobby with comfortable chairs and fire place. Bedroom very comfortable. Staff excellent
from Bengaluru (Bangalore), India
Submitted on 07-09-2016
This hotel is less than five minutes walking distance from the train station. Our room offered a great view! Absolutely Loved the view from our balcony. The room was spacious and quite tastefully done. The staff was friendly and the breakfast spread was great!
from Mariagerfjord Municipality, Denmark
Submitted on 07-09-2016
Schlosshotel is a very nice & cosy hotel. The atmosphere is calm & relaxing. The hotel is beautiful decorated and the breakfast room is typical swiss decor. We spent a lot of time in the swimming pool & wellness. We had a very nice holiday in Schlosshotel & we felt very comfortable.
Submitted on 10-09-2016
Actually is the best possible position in Zermatt: 50 m form the train stotion and 60 m from the funicular railway station which brings to Gornegrat. In the city center, great staff, very nice rooms with a quality bathroom. I'll be back
from Belfast, United Kingdom
Submitted on 12-09-2016
I always know I am in good hands when I stay at the Schlosshotel, Alex an his staff are very efficient and knowledgeable. The central location of this hotel makes it so easy to go out and find a great place to eat at night and all needs are catered for in the hotel too, with a relaxing wellness centre, a lovely bar area and a great ski room. A voyage up the mountain is so easy, as the Gornergrat railway is just a few minutes away, which works equally well both winter and summer, and the ski bus... Read more
from Sydney
Submitted on 12-09-2016
Schlosshotel is perfectly situated near the train station although noise is not an issue. This means its very easy to take the train up to Gonergrat with ease! It is near the main shopping and food street which makes it easy to make most of your souvenir shopping time! The hotel is well decorated, rooms are comfy and the quality of service from staff is perfect! Be surs to ask for a room facing the matterhorn. You won't go wrong with this hotel!
from Dubai, United Arab Emirates
Submitted on 12-09-2016
Extremely convenient hotel. Nice and clean. Staff is very friendly and English speaking and very helpful. Rooms are average. Good for couple only for a short stay. Good breakfast place. Only a minute of walk from station therefore very convenient hotel. Nice to sit on the terrace with Matterhorn views.
from Conroe
Submitted on 13-09-2016
Helpful staff, steps from everything, great breakfast. We had a junior suite with a loft sitting area. I loved the bathroom. My only complaint would be the bed and pillows were like marshmallows and we are used to a supportive bed.
from Goshen, Indiana
Submitted on 15-09-2016
We chose this hotel as it was close to the rail station. The room was spacious, extremely clean, borders on the luxury-type feel, beds were okay (I ended up sleeping on the floor as they were too soft for my back) and the breakfast buffet was excellent. We enjoyed our location and easy accessibility, but there really was no view.
from Baltimore, Maryland
Submitted on 18-09-2016
Enjoyed walking the area and views of the Matterhorn every day were exceptional. Found good restaurants ! Service at the hotel was excellent. All in all, while a bit on the expensive side this was an excellent stay..
from Doha, Qatar
Submitted on 18-09-2016
Every thing in the hotel was super and stuff were helpfull and wellcoming for sure i recomend it to everybody. It is located close to train station but in quite area , no noise from the train station .
Submitted on 19-09-2016
Everything is great. Beautiful hotel, very comfortable, perfect and helpfuly stuff, great spa and pool. Breakfast was very good. Hotel is close to city center but in quiet place.I can recomend it for sure.
Submitted on 19-09-2016
Schlosshotel is in City Center, close train station (despite this, it is very quiet and paceful area). Hotel is so beautiful, rooms are big and luxury. Wonderful swimming pool and spa area! Very good food. The owners and staff were nice and helpful. For sure we will go back!!!
Submitted on 20-09-2016
Stayed during the summer season and enjoyed it a lot! The owner seems to pay a lot of attention to the details, we felt welcome and at home from the first minute. it's very designed, yet comfy, tidy and clean in the rooms, as well the spa area. great selection for breakfast and within minutes one can reach the center, the train station as well as shops and attractions like gornergrat or sunnegga station by foot. a place i would recommend and a place i hope to visit again soon!
Submitted on 21-09-2016
Having done a 49 day around the world trip, we rated the Schloss Hotel as the best we had stayed in of all we had stayed in, close to train, pick up from train and close to all nice restaurants, thanks to the staff and all involved in our awesome stay, would definitely recommend this hotel to all.
from Danville, California
Submitted on 23-09-2016
Everything about this hotel was amazing. It was 4 minute walk to train station, down a narrow little lane of historic buildings. It was easily walkable to town and restaurants. It was incredibly quiet, despite being so close to train station and Gornergratt station. The room, bathroom and lobby are modern and cozy at the same time. We had a wonderful room with a patio from which we could see the Matterhorn. And the pool was very special! Every member of staff was super helpful and friendly. ... Read more
from South Korea
Submitted on 25-09-2016
1. Staffs were very kind and helpful with detailed explanations. 2. Fantastic location: in front of Zermatt bahn and back of Gornergrat bahn 3. Clean and relatively wide room with good restroom (even with slippers:-)) 4. Delicious breakfast 5. View of matterhorn in my room
from Zurich, Switzerland
Submitted on 28-09-2016
It has been a year since I last wrote, and I am happy to share that I continue going to the Schlosshotel - it continues to be my home away from home in Zermatt. Not often do I share this, but the Schlosshotel excels consistently and beautifully compared with other hotels I've experienced around the globe. Alex Perren and his superb team (Rosa, Nicole, Julia, Melanie) are excellent, and sincerely spend the utmost care in taking care of their guests. They honestly care. You are not just a gues... Read more
Submitted on 28-09-2016
Wow... Great hoteliers!! Best of everything from the moment you step through the doors into the chic lobby, friendly and expert registration, commodious rooms and every amenity at your fingertips! A real 5 star hotel with 5 star service and luxury spa/ swimming pool with a private yet convenient location! Booking directly with hotel gave us a complimentary full breakfast buffet in a charming Swiss style dining room that gave us energy to begin a day filled with exploring and hiking in Zermatt! ... Read more
from London, United Kingdom
Submitted on 06-10-2016
Dear Alex, Thank you for making my husband's and my stay comfortable, relaxed and enjoyable. Our room was spacious, clean, view of the Matterhorn from our balcony was spectacular. Breakfast was plentiful and of good quality. Will stay here again when opportunity arises. I would highly recommend this hotel for all ones needs e. g for its location,( the station to the mountains and main line station is a stone's throw )comfort and friendly services , the resturants 5 mins walk and also for the P... Read more
Submitted on 09-10-2016
Cozy quiet hotel with warm hospitality. Very good location and easily accessible to Main Street where many shops are there. But breakfast food are mostly cold, more hot food are preferred especially in cold weather.
from Western Cape, South Africa
Submitted on 20-10-2016
Excellent appointed hotel, with good service and breakfast facilities, and so convenient to the stations. Delightful walking and hiking area. Only grumble would be the quality of fodd in neighboring restaurants at rather high prices
from Formby, United Kingdom
Submitted on 20-10-2016
Initially researching accommodation in Switzerland I was shocked at the prices. My friend & I agreed on the Schlosshotel and were not disappointed. The resort is traffic free, apart from electric vehicles one of which the hotel sent to collect us and our baggage from the station which was virtually opposite. Our rooms were very comfortable, beds/pillows/duvets like clouds to float off to sleep. Breakfast buffet was excellent with a variety of cereals, yoghurts, fruit, bread and hot buffet. The... Read more
Submitted on 24-10-2016
Room was cozy and view was nice so that I can see the mountains covered with snow just in the terrace. Also staff was very kind and warm in the cold Zermatt :) Breakfast was also good. Highly recommended !
Submitted on 25-10-2016
Good hotel & great staff. Our family received up grade rooms. They are big,clean & comfy. This was among on of the best hotel we stayed in Switzerland in ten days trip. Highly recommend to choose this hotel if one visit Zermatt.
from Nyon District, Switzerland
Submitted on 31-10-2016
We spent two nights and were pleasantly surprised on arrival to have been upgraded to a luxury suite with a lovely view of the Matterhorn. Staff all very friendly and helpful. Suite was well furnished and spacious. Breakfast varied and plentiful. There is a bar in the lounge that stays open late so you can have a nightcap or coffee when you return from dinner in the village. Perfect location - 50 meters from train station and next to Gornergat station - but soundproofed so you don't have any n... Read more
from Geneva, Switzerland
Submitted on 01-11-2016
This hotel is perfectly located to catch the Gornergrat railway or going for a walk on the Bahnhofstrasse. Friendly personnel with a nice indoor pool, good breakfast and nice rooms will make your feel like home
Submitted on 05-11-2016
super clean , super warm and super fast service . Hotel and staff is much more passionate about service and quality than most 5 star chains , one does feel personal touch . Temperature controlled pool in basement is blessing if you use it after hike
from London, United Kingdom
Submitted on 23-11-2016
My mum and I stayed in a deluxe room which was very spacious by European standard. Our room was exactly like the one shown on the reservation site. The bed/duvet were comfy- you will have a great night sleep for sure. Good view of the Matterhorn from our room balcony. Super big bathroom with a few windows. Breakfast was okay, you can order fried eggs in addition to the buffet which was nice. Great location for zermatt hbf/gornergrat station. For skiers to M. Klein, it will be quite a bit of walk... Read more