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Hotel Alpenhof

Zermatt, Switzerland (QZB)

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Based on 368 reviews
Room & Rates

Single Room

  • One Single Bed
Complimentary wireless Internet access keeps you connected. A minibar and a minibar are supplied. The private bathroom has a bathtub or shower, as well as bathrobes and a hair dryer. A safe, a safe, and a desk are among the conveniences offered. This room is Non-Smoking.

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Double Room, Balcony - Hotel Alpenhof - 1

Double Room, Balcony

  • One Double Bed
This room features views of the mountains from the comfort of a balcony. Complimentary wireless Internet access keeps you connected. A minibar and a minibar are supplied. The private bathroom has a bathtub or shower, as well as bathrobes and a hair dryer. Rollaway/extra beds, a safe, and a safe are among the conveniences offered. This room is Non-Smoking.

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Superior Double Room, Balcony - Hotel Alpenhof - 2

Superior Double Room, Balcony

  • One Double Bed
This room features views of the mountains from the comfort of a balcony. Complimentary wireless Internet access keeps you connected. A minibar and a minibar are supplied. The private bathroom has a bathtub or shower, as well as bathrobes and a hair dryer. Rollaway/extra beds, a safe, and a safe are among the conveniences offered. This room is Non-Smoking.

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Suite - Hotel Alpenhof - 3


  • One Double Bed
This room overlooks the mountains. Complimentary wireless Internet access keeps you connected. A minibar and a minibar are supplied. The private bathroom has a bathtub or shower, as well as bathrobes and a hair dryer. Rollaway/extra beds, a safe, and a safe are among the conveniences offered. This room is Non-Smoking.

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Deluxe Suite - Hotel Alpenhof - 4

Deluxe Suite

  • One Double Bed
This room features views of the mountains from the comfort of a balcony. Complimentary wireless Internet access keeps you connected. A minibar and a minibar are supplied. The private bathroom has a bathtub or shower, as well as bathrobes and a hair dryer. Rollaway/extra beds, a safe, and a separate living room are among the conveniences offered. This room is Non-Smoking.

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Double Room Single Use, Balcony - Hotel Alpenhof - 5

Double Room Single Use, Balcony

  • One Single Bed
This room opens to a balcony. Complimentary wireless Internet access keeps you connected. A minibar and a minibar are supplied. The private bathroom has a bathtub or shower, as well as bathrobes and a hair dryer. Rollaway/extra beds, a safe, and a safe are among the conveniences offered. This room is Non-Smoking.

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Hotel Alpenhof
Matterstrasse 43<br/>Postfach 462, Zermatt, Switzerland 3920


Make yourself at home in one of the 60 guestrooms featuring minibars. Complimentary wireless Internet access is available to keep you connected. Private bathrooms with bathtubs or showers feature hair dryers and bathrobes. Conveniences include phones, as well as safes and desks.

Rec, Spa, Premium Amenities
Relax at the full-service spa, where you can enjoy massages. If you're looking for recreational opportunities, you'll find an indoor pool, a sauna, and a steam room. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare.

Enjoy a satisfying meal at a restaurant serving guests of Hotel Alpenhof. Relax with your favorite drink at a bar/lounge or a poolside bar. Buffet breakfasts are served in the restaurant for a fee.

Business, Other Amenities
Featured amenities include multilingual staff and an elevator (lift). A train station pick-up service is provided at no charge.

Mountain Spa Vanessa has massage/treatment rooms. Services include massages. The spa is equipped with a spa tub and Turkish bath/hammam.

Enjoy a satisfying meal at a restaurant serving guests of Hotel Alpenhof. Relax with your favorite drink at a bar/lounge or a poolside bar. Buffet breakfasts are served in the restaurant for a fee.

2 indoor swimming pools are on site along with an indoor pool. Other recreational amenities include a sauna and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

The preferred airport for Hotel Alpenhof is Geneva (GVA-Cointrin Intl.) - 128.7 km / 80 mi.

Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.

Distances are displayed to the nearest 0.1 mile and kilometre.


The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: CHF 25 per person (approximately)
  • Pet fee: CHF 20 per pet, per night
  • Crib (infant bed) fee: CHF 15 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Mandatory Fees and Taxes

Unless otherwise indicated, the charges below are not included in the overall room price. If not included in the overall room price, they will be charged by the property at check-in or check-out. Charges can vary, for example, based on length of stay or the room you book. This property told us they will charge you for the following:

  • A tax is imposed by the city: CHF 2.50 per person, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

  • Concierge Desk
  • Elevator / Lift
  • Free Breakfast
  • Indoor Pool
  • Lounge/Bar
  • Multilingual Staff
  • Sauna
  • Spa Services
  • Steam Room
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 368 reviews
from Taipei, Taiwan
Submitted on 03-05-2016
?????此??3??,????硬????好 !!???空??設?寬?????浴室水?強????人?????????客??任??????????貼? ~ ??種???~ WIFI穩?強度夠~ ?????????~ ????費??????/???/??費??Mimi Bar ~ ???飯?????費??~ We stayed for 3 fabulous nights. (Room 209 & 210 & 217) Nice location in Zermatt Staff was excellent, extremely helpful and friendly. Rooms are very clean & cozy & Mini bar for FREE. Bre... Read more
from Mumbai (Bombay), India
Submitted on 19-05-2016
Had a great time here at hotel is very nicely done and has a traditional swiss feel to it...staff is superb... Location is 10 minutes from station... The rooms are well appointed and they have a spa and indoor heated pool...saunas steam and an outdoor heated jacuzzi which is amazing. The big minus points are they have only indian food buffet and serve nothing else in this hotel !!!!!! Not even a sandwich ... So u need to go out or to their hotel located 10 mins away ... They take u by electric ... Read more
from Palo Alto, California
Submitted on 23-05-2016
Hotel Alpenhof is a well situated lovely hotel. It has a small spa with a pool, jacuzzi and sauna. It also has a nice restaurant which serves included breakfast and dinner in the evening. Our room was very roomy and the hotel is walking distance to everything in Zermatt. They also have a small "taxi" available for your use when coming to and from the train station. The staff was quite helpful whenever we had a question. We truly enjoyed our stay there and would choose to stay there again n... Read more
from Switzerland
Submitted on 30-05-2016
We had two double rooms in the Alpenhof and stayed there for two days only. This month they had Indian Cuisine which was one of the best I had outside of India ! The rooms are very nicely decorated and very clean. Amazing is the smokers lounge whith great choice of Cigars and the ventilation is so good you dont smell anything. Stratigically located with a friendly and service orientated staff (reminding what we drank for breakfast and asking if we wanted same again) was pretty astonished. I wish... Read more
from Atlanta, Georgia
Submitted on 05-06-2016
We went to Switzerland with no itinerary and no hotels reservations for 2 weeks. Flew by the seat of our pants. So TripAdvisor and trivago were our best friends. They both recommended the Alpenhof. We arrived by train and called the hotel. They offered us a better rate than the Web site (surprise), plus they picked us up for free. We needed 2 rooms. Both rooms were really nice but we got the bonus. When I looked out the Window, I could see the Matterhorn clearly. The rooms are themed. Very cute.... Read more
from Birmingham, United Kingdom
Submitted on 07-06-2016
Great hotel to stay at. The room is quite spacious though the bathroom is tiny. Also there is a bathtub next to the bed, didn't quite understand why. The staff was were helpful and greeted you well. The breakfast was worth it.! We were lucky they had Indian buffet in dinner, got to meet the chefs who had flown in from India so the food was authentic Indian food, absolute delight.! The fridge in the room had a few soft drinks, free of charge. The hotel receptionists were cheerful chatty women, en... Read more
from Farmington, Connecticut
Submitted on 09-06-2016
We made a booking at Hotel Daniella on and were very surprised when we arrived in Zermatt at the end of May and found out that the hotel was closed due to the slow period of spring. We were booked instead at a sister hotel, Alpenhof. Our room was upgraded and it was. Modern, clean, and well appointed. We had booked half board and expected to be able to dine at all 3 sister hotels in Zermatt as we had been advised. Instead, Daniella was closed, and Alpenhof was hosting an Indian buffe... Read more
Submitted on 11-06-2016
Totally loving the newly renovated rooms, fast free WiFi,spa, family friendly, really close to the slopes. Our son loved being picked up in the little electric car at the train station, keep up the good work guys!
Submitted on 17-06-2016
This hotel is very nice and I'have warm welcome from reception at the front and bartender in this Hotel that's name "Ali". I hope I'll have next time in Zermatt at this hotel and meet my old friend again Ali. He's the best bartender and Ski's national team of Macedonia. It's very suprising.
Submitted on 19-06-2016
Stayed for 3 nights in June. The hospitality has been sensed before the trip when hotel staff responded quickly to my inquiries via email. Upon arrival at 10pm, hotel shuttle service was still arranged (the shuttle service seemed to have ended at 8pm), which was followed by warm greetings from reception staff. Hotel room was very clean, modern and cozy. In room facilities were more than adequate with the inclusion of coffee machine and smart TV with useful apps installed. Hotel buffet breakfast ... Read more
from Gothenburg, Sweden
Submitted on 28-06-2016
Beautiful interior all the way from the reception to the hotel room and spa. Food is very good as well as the gorgeous breakfast. Service is friendly and helpful. Just few meters to the lift for hiking in the alps. Would definately recommend this hotel if you visit Zermatt.
from Little Rock, Arkansas
Submitted on 29-06-2016
Hotel Alpenhof is located in a great little village in the Alps that is unique in the fact that cars are not allowed. You take a train from the bottom of the mountain to the village and walk or take "baby taxi's" as I call them, to get around. They are golf carts on steroids. The hotel itself was recently remodeled and they did a great job. Our room was sizeable and had a balcony that overlooked the alps. The hotel has a decent restaurant, but the truly amazing part for us was the spa...w... Read more
from London, United Kingdom
Submitted on 06-07-2016
I cannot recommend this hotel highly enough. Incredibly stylish and modern, in a perfect location next to the river Vispa, really close to the train station and Gornergrat Bahn. The staff were exceptionally friendly, helpful, knowledgeable, hardworking and attentive. The hotel owner was also really friendly and helpful. The food (especially the lamb) was delicious and they had an exceptional choice of drinks. The spa was so relaxing and the outdoor Jacuzzi was really hard to leave at the end ... Read more
from Taipei
Submitted on 08-07-2016
3E- Excellent location, excellent service, and excellent room. At the balcony of my room, I can see the Matterhorn Peak and enjoy the magnificent sunrise in the morning. I believe I will book and check in again!
from Kolkata (Calcutta), India
Submitted on 09-07-2016
stayed in wellness alpenhof for a week in may /june this year overall experience was good nothing to complain about . we stayed in the junior suite , the room was clean and comfortable had two balconies one with the view of matterhorn other with the view of the stream / river which kind of bisects Zermatt . the staff was courteous and helpful . me being a vegetarian had nothing to complain about the breakfast which had enough fruits and fresh juice and more .overall good experience will surely ... Read more
from Mumbai (Bombay), India
Submitted on 10-07-2016
I had the priviledge to stay at the Alpenhof during my recent visit to Zermatt. The hotel has been refurbished recently and has an imposing lobby area. there are comfortable seats which you may use to laze around and do some leisurely reading! The rooms are unique with a bathtub right in the middle of it! The wash basin is outside the bath area which is so convenient when it comes to families. The shower area and the WC is packaged tightly - a slight minus point of the room. The room I stayed ... Read more
Submitted on 17-07-2016
Stayed at the Alpenhof Hotel Zermatt end of June 2016 as a solo traveller! Had a lovely time! Everything was in walking distance for attractions! Everything you need in there. The hotel and staff (especially reception/porters and waiting on staff! 10/10).. Very helpful, very welcoming and very friendly! Anything you wanted they were more than happy to do for you! Food not to my taste but would sort something for you with no problems when asked! Rooms clean 10/10. Definitely a place to think abo... Read more
Submitted on 18-07-2016
An absolute pleasure staying here, literally everything is spot on! The food, the bar, the smoking room, the spa, everything! But what I appreciated most was the staff - the most welcoming, friendly and helpful staff I've met. I don't think I can choose another hotel in Zermatt after staying at the Alpenhof!
from Zurich, Switzerland
Submitted on 20-07-2016
Nice Hotel, but you need to book the renovated rooms only. The Spa is small, but clean and the pool has a good size. The gym is mini, but you can use the one of the sister hotel. The staff is super friendly although at times they lack capacity, both in the restaurant and at the reception, which leads to long waiting time. The only thing which was not overwhelming, was the food. The breakfast is ok but it lacks creativity and dinners were ok, but the meat was overdone and every night there were s... Read more
from Benton, Kentucky
Submitted on 25-07-2016
We had a wonderful stay at Hotel Alpenhof. The staff was very attentive and our room had a great view. This was the highlight of our visit to Switzerland. I would highly recommend it for couples or families.
from Mumbai (Bombay), India
Submitted on 25-07-2016
I stayed in alpen hof zermatt on 26 th April to 30th April 2016.Mr Boris , and 2 other lady staff were very nice cooperative and warm to the guests. On very 1st day they York good efforts.its and provided me very good room as I was travelling solo. Even baR is well stocked and if I am not mistaking get in name of barman Mr Christiano is nice and good knowledge of drink and good that time their Indian food festival had just started so enjoyed all day I stayed Boris helped me... Read more
from Milan, Italy
Submitted on 26-07-2016
Found 3 flies zooming around the room when we checked in. Took us 20 minutes to get them. While doing this, found dead bugs stuck to the window, walls and curtains which means the rooms where not cleaned thoroughly. Requested more pillows for my family of 4 and was greeted with a rude reply of "IMPOSSIBLE" over the phone. So we asked for less and housekeeping sent a grumpy old lady who ignored our "thank you's" and just sat on the sofa bed and stuffed the cushions, (not even pillows) into t... Read more
from West Malling, United Kingdom
Submitted on 29-07-2016
We have returned from a wonderful (sadly only one week) stay in Zermatt at Hotel Alpenhof and cannot speak highly enough of this hotel. I don't know where to start really and hope I don't miss anything out... The refurbishment of the hotel has been done very sympathetically and manages to capture the original charm and mix it with modern decor. Our room was clean and had everything we needed for a comfortable stay, especially liked the Nespresso machine! Staff were very helpful and welcoming and... Read more
from Glasgow, United Kingdom
Submitted on 30-07-2016
My wife and I stayed in the Hotel Alpenhof for 11 nights in late July 2016. Our room, one of the recently refurbished rooms overlooking river, was beautifully appointed, very comfortable and kept spotless by the house staff. All the staff were exceptionally friendly and helpful. Ali in the bar and Duarte and the restaurant team couldn't do enough to make our stay a pleasure from beginning to end. We stayed on half board terms and all the food was of an exceptionally high standard.
from East Anglia, United Kingdom
Submitted on 30-07-2016
We booked via to stay at the Hotel Daniella (a sister hotel), but on arrival it appeared to be closed with a note asking guests to pop down the street to the Hotel Julen. On arrival here, we were told we had been upgraded to another of their hotels, the 4 star wellness Hotel Alpenhof, for no extra charge. Someone came to collect us and our luggage and we were driven to the Alpenhof in one of the hotel's electric taxis! The receptionist and staff at the Alpenhof were very welcoming, a... Read more
from Switzerland
Submitted on 02-08-2016
Absolutely loved this hotel! We stayed in one of their suites and it was wonderful! Daniela walked us to our room and showed us how the tv and coffee machine worked. Our bags were waiting for us in our room, because we checked in a little too early. Every night someone came to our room and turned down our beds and left us chocolate :) Any questions we had, was immediately answered. Great tip for the August 1st fireworks from Daniela. Also being greeted Good Morning, Afternoon, or evening when ... Read more
Submitted on 07-08-2016
Ali at the bar made us the "Ali Special"! So refreshing, delicious!! He is so friendly and fun to hang out with, my husband and I are planning to return to Zermatt and Hotel Alpenhof to the winter season for skiing and more of Ali's drinks!
from Dumbarton
Submitted on 12-08-2016
we spent 11 nights in this terrific hotel in July this year and i can thoroughly recommend it. The room we had was just like the one on their website and was very comfortable with a" chez long " and comfy chair in the room and seating and a table on the balcony. the shower was one of the best i have come across and there were ample hangers and wardrobe space. The restaurant serves some of the nicest meals and their presentation and taste are faultless,, staff are very attentive and we would like... Read more
from Angus
Submitted on 13-08-2016
Definitely one of my most favourite hotels. Booking was easy. Check in was very quick with professional and helpful staff. The hotel is traditional looking from the outside but modern inside. From the station it is 5-10 minutes walk - go straight on - to Getwingstrasse and pass the Gornergrat station. This will take you to a crossroads at the river. Turn left (do not cross the river) and the hotel is the 4th building on the left. As there are no cars in Zermatt we used the park and ride f... Read more
from Israel
Submitted on 16-08-2016
An excellent hotel to stay - both pleasant and close to the important locations. We came with 2 other copules of friends and stayed in one of the newly designed rooms, and it was wonderful! Boris showed us to our room. Our bags were brought to us to our room. Every night someone came to our room and prepared our beds and left us chocolate - that's a very nice gesture. We really felt good and homely. Nice pool and a good spa. Ecellent breakfast and Good tips for restaurants in the evening. Thank... Read more
from Zurich, Switzerland
Submitted on 17-08-2016
The hotel is nice, though nothing extraordinary, however their newly renovated Penthouse suites are absolutly breath taking, the best room I've ever stayed in. Extremely spacious and stylishly decorated, on 2 floor, with 2 separate bedrooms, 2 living rooms and 2 bathrooms. We stayed at the Alpenhof at the end of the winter season, and you could somewhat feel it: the staff was not really motivated anymore. Staff at reception nice and friendly, however breakfast staff was not really professional.... Read more
from Oshawa, Canada
Submitted on 29-08-2016
The Hotel and Spa was lovely. We had a very large room, two bedrooms, living room, dining room, loft and two bathrooms. The staff was very friendly and helpful. The room was very clean. The Spa was excellent, I wish we had spent more time to enjoy some of the services. There were restaurants at the hotel but we only enjoyed breakfast there. The breakfast was excellent. Over all a very pleasant stay.
from Hong Kong
Submitted on 07-09-2016
You can have free transport from train station to hotel (though it's only five minutes drive). The location of hotel is convenient for everything, and it is extremely close to the "fast train" station to Sunnegga. You can have a romantic walk along the river which is next to hotel. All staff are friendly, esp Laura, who speaks fluent English and offer good suggestion for our hiking plan. The room is clean, with high speed wifi, and also air conditioner for hot sunny summer. Last but the least, r... Read more
from Seoul, South Korea
Submitted on 07-09-2016
The Alpenhof Hotel is a very charming venue that can only be recommended. Particularly after the refurbishment the rooms and the rest of the infrastructure are state of the art and very enjoyable. The food is still great and the staff as friendly and competent as you might expect. The SPA meets the expectations.
from Geneva, Switzerland
Submitted on 09-09-2016
We are a family of 4 with 2 young children and a small dog. We were in this hotel for just a weekend. The hotel is very comfortable, our family suits is spacious with separate floors for our bedroom and children's bedroom. The wellness facility is thoughtful and convenient. The restaurant serves very good meal (both breakfast and dinner) and the waiters are all very friendly. Will definitely return if we visit Zermatt again.
from Hawaii
Submitted on 10-09-2016
Im a solo traveler that seeks for a comfy stay in every visit. I found Hotel Alpenhof on and it seemed to be a very well-rated hotel on the website. I booked for a single room with a reasonable price of 140 CHF per night. When I arrived the hotel, Boris the reception has upgraded the room for me to a very large one with a very nice view. I extended my stay to be 5 nights and the hotel manager gave me the same rate and the same room. I was very impressed. Jenny, the reception, she is ... Read more
Submitted on 13-09-2016
This hotel walking in was so beautiful and clean. I highly recommend calling them either when you are scheduled to arrive or at the train station to come pick you up in their electric car. It's not too far but with luggage it is not a the best to walk from train station. They had a traditional breakfast with meats, cheeses, breads and cereal. Very beautiful hotel! If you happen to stay in the deluxe room you won't be disappointed!
Submitted on 15-09-2016
Truly enjoyed our stay at Hotel Alpenhof in Zermatt. The staff was incredible. The spa was beautiful & available to all guests, regardless of whether you book a massage treatment. The restaurant is lovely and the food is fantastic. They have a very comfortable and beautiful outdoor seating area with blankets to keep you warm and funny ski movies on a big screen. We spent a lot of time in the bar area and loved meeting the staff there, especially Ali, who was generous with his time and had plenty... Read more
from geordie land
Submitted on 16-09-2016
This hotel is nicely situated on a river, close to town. Stylish, mix of old and new with fabulous lighting. The staff are all very friendly and welcoming. After a 13 hr journey from Northumberland we arrived at 9.15pm Swiss time. Mike the Inghams rep met us at the station and told us because of our late arrival we would find a cold plate in our room. On reaching the Alpenhof by the hotel's electric motor the receptionist said if we went straight into the dining room we could have the full meal.... Read more
from Brisbane, Queensland, Australia
Submitted on 18-09-2016
We have thoroughly enjoyed our stay in Zermatt and the service and welcome we have received at the Hotel Alpenhof has been extraordinary. It was made special by the free upgrade to the penthouse suite. Thank you to Boris and Ali at the hotel. You do a great job. We could see the Matterhorn from our balcony. Thoroughly enjoyable visit.
Submitted on 18-09-2016
We had a wonderful stay, where the staff were very friendly, fun and helpful. Our room was quite special with a bath in the room and a really large balcony to sit no look at the Matterhorn every day. The food was fantastic, with the half board being very good value for Switzerland. Each course was presented so beautifully and were delicious. Our barman, Ali was fantastic, giving us tips on some alternate sightseeing options, as well as advising us on some great local wine. He also knew about Aus... Read more
from Cornwall UK
Submitted on 18-09-2016
Stayed here for a couple of nights before departing on the glacier express. The alpine chic room was clean and spacious, it also had a balcony and free welcome minibar. Very friendly staff and the breakfast and dinner were superb, evening meal chf50 for 5 courses of fine dining, great value compared to other local restaurants.
from Bengaluru (Bangalore), India
Submitted on 27-09-2016
We decided to take a taxi from train station as we were some what exhausted from travel. Even though it is just about 10 min walk, with luggage the walk can be challenging. Hotel from outside and the reception area looks very different as if we are entering a cave. Room allotted to us perhaps is the Chic room - based on the photo in their website. You have the bathtub right at the entrance of the room with twin wash basins adjoining to it. There is a nice size balcony attached to the room with a... Read more
from bhopal
Submitted on 05-10-2016
The hotel is located about 7 minutes walk from the railway station. However, the hotel provides complimentary shuttle service from the station on arrival and departure, The rooms are decent with a beautiful view . open bathtub in the room is a bit surprising but one rarely finds such large sized bathtubs in hotels. overall good experience and would definitely stay on next visit
from Oslo, Norway
Submitted on 13-10-2016
Excellent breakfast, nice rooms and a outstanding wellness. The hotel is located in the middel part of Zermatt. Easy Access to ski lifts in the morning and shopping/eating in the afternoon. Our third stay at this hotell last 5 Years.