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Grand Hotel Zermatterhof

Zermatt, Switzerland (QZB)

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Based on 420 reviews
Room & Rates

Single Room

  • One Single Bed
This room overlooks the mountains. Complimentary wireless Internet access keeps you connected. A minibar (stocked with some free items), a minibar, and a minibar are supplied. The private bathroom has a shower/tub combination, as well as slippers, a hair dryer, and a makeup/shaving mirror. Complimentary bottled water, complimentary bottled water, and a safe are among the conveniences offered. This room is Non-Smoking.

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Standard Double Room

  • Two Single Beds
This room overlooks the mountains. Complimentary wireless Internet access keeps you connected. A minibar (stocked with some free items), a minibar, and a minibar are supplied. The private bathroom has a shower/tub combination, as well as slippers, a hair dryer, and a makeup/shaving mirror. Complimentary bottled water, complimentary bottled water, and a safe are among the conveniences offered. This room is Non-Smoking.

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Junior Suite

  • One Double Bed
  • Two Single Beds
This room opens to a balcony, great for kicking back and taking in mountain views. Complimentary wireless Internet access keeps you connected, and the DVD player is offered for your entertainment. A minibar (stocked with some free items), a minibar, and a minibar are supplied. The private bathroom has a shower/tub combination, as well as slippers, a hair dryer, and a makeup/shaving mirror. Rollaway/extra beds, complimentary bottled water, and complimentary bottled water are among the conveniences offered. This room is Non-Smoking.

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Grand Hotel Zermatterhof
Bahnhofstrasse 55, Zermatt, Switzerland 3920


Make yourself at home in one of the 81 individually furnished guestrooms, featuring minibars and espresso makers. Rooms have private balconies where you can take in mountain views. Complimentary wireless Internet access is available to keep you connected. Private bathrooms with shower/tub combinations feature makeup/shaving mirrors and hair dryers.

Rec, Spa, Premium Amenities
Take advantage of recreational opportunities offered, including an indoor pool, a spa tub, and a sauna. Additional features include complimentary wireless Internet access, concierge services, and ski storage. Getting to nearby attractions is a breeze with the area shuttle (surcharge).

Grab a bite at one of the hotel's 2 restaurants, or stay in and take advantage of 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge.

Business, Other Amenities
Featured amenities include audiovisual equipment, currency exchange, and multilingual staff. Planning an event in Zermatt? This hotel has 10663 square feet (991 square meters) of space consisting of conference/meeting rooms and banquet facilities. A train station pick-up service is provided at no charge.

Vita borni has 5 treatment rooms. Services include hot stone massages, sports massages, Swedish massages, and facials. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Grab a bite at one of the hotel's 2 restaurants, or stay in and take advantage of 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge.

1 indoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a spa tub, a sauna, a steam room, and a fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Sunnegga Ski Resort - 1.9 km / 1.2 mi
Schwarzsee - 4.4 km / 2.7 mi
Gorner Ridge - 5 km / 3.1 mi
Matterhorn - 8.3 km / 5.2 mi
Breithorn - 8.7 km / 5.4 mi
Klein Matterhorn - 9.1 km / 5.7 mi
Breuil-Cervinia Gondola - 12.9 km / 8 mi
Dufourspitze - 13.1 km / 8.1 mi
Saas-Fee Ski Resort - 16.9 km / 10.5 mi
Valtournanche Gondola - 17.4 km / 10.8 mi
Salette Cable Car - 17.5 km / 10.9 mi
Frachey-Alpe Ciarcerio Funicular - 18.4 km / 11.4 mi
Saas-Grund Ski Resort - 21.4 km / 13.3 mi
Grimentz Ski Resort - 22.1 km / 13.7 mi
Evolene Ski Resort - 23.7 km / 14.7 mi

Know Before You Go

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.


The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet fee: CHF 40 per pet, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Mandatory Fees and Taxes

Unless otherwise indicated, the charges below are not included in the overall room price. If not included in the overall room price, they will be charged by the property at check-in or check-out. Charges can vary, for example, based on length of stay or the room you book. This property told us they will charge you for the following:

  • A tax is imposed by the city: CHF 2.50 per person, per night. This tax does not apply to children under 6 years of age.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

  • 24 Hour Room Service
  • Audio/Visual Equipment
  • Babysitting
  • Ballroom
  • Banquet Facility
  • Concierge Desk
  • Conference Rooms
  • Currency Exchange
  • Dry Cleaning Service
  • Elevator / Lift
  • Fitness Facility
  • Free Breakfast
  • Hypoallergenic Room Available
  • Indoor Pool
  • Jacuzzi/Hot Tub
  • Kiddie Pool
  • Lounge/Bar
  • Multilingual Staff
  • Sauna
  • Spa Services
  • Steam Room
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 420 reviews
Submitted on 23-04-2016
Nice hotel with extraordinary service.breakfast was nice.the way hotel staff handles customers was awesome..they were very helpful.booked village tour in a couple of minutes.overall Zermatt was a place one cannot forget in their life time and grand zermatterhof made it even more memorable.
from Zurich, Switzerland
Submitted on 27-04-2016
Everything was perfect, the brunch and the hospitality. The shuttle picked us up at the train station and brought us to the ski station on the day after. Our ski equipment was taken cared of from our arrival on. Super service
Submitted on 05-05-2016
Stayed here with a group of my customers in April. Hotel's location is the best in Zermatt.. And it is a very beautiful property. Rooms are amazing; nothing can beat the morning view of the mountains! It is indeed very breathtaking.. However, I find one of the concierge staffs very very patronising! He speaks with a very condescending tone; something that I really do not appreciate. In addition, one of my guests had an unpleasant experience during an afternoon break session as well. One of the ... Read more
from Stockholm, Sweden
Submitted on 09-05-2016
Stunning location and facilities but a little formal for our taste. Jackets for dinner is and black tie over Christmas New Year when skiing is not our casual relaxed approach but understandable and very nice. We have stayed several time a keep returning which say a great deal about the quality service and facilities.
from Atlanta, Georgia
Submitted on 25-05-2016
Flying by the seat of our pants and found accommodations at this hotel. Awesome hotel in the middle of town and close to everything. The weather was fantastic. Took the train to the top of the mountain. What a sight. We were lucky, according to some locals. We could not ask for better. Hotel is great. Food great. Rate was great. We must try it during ski season which is what we wanted to do. Maybe next time.
from Hanover, New Hampshire
Submitted on 25-06-2016
This hotel is perfectly situated in Zermatt with an excellent view of the Matterhof and central access to multiple hiking trails. But the jewel in its crown is the staff - in particular the concierge staff, which recommended hikes, gave impeccable directions, and offered excellent restaurant suggestions.
from Ames, Iowa
Submitted on 27-06-2016
Centrally located in Zermatt with views of the Matterhorn during breakfast, lunch and dinner! In Zermatt - what more could you ask for? There is more - the staff! Before we entered the hotel we were greeted with the most gracious welcome. The hospitality, cleanliness, location, beautiful room and Matterhorn views will be the highlight of our European vacation. The Grand Hotel Zermatterhof is a must stay!
from Bethesda, Maryland
Submitted on 28-06-2016
We lucked out..and had picture perfect weather in Zermatt. The Hotel Zermatterhof is located in the town village, with perfect views of the Matterhorn- we paid extra for the view, and it was worth the up-charge! Rooms were spacious and clean- could use a little updating with regards to the furniture - but the layout was delightful, with balconies to relax on - and see the Matterhorn. Breakfast is the morning was lovely, nice variety, and the staff were attentive and very pleasant. The concierg... Read more
from Washington DC, United States
Submitted on 29-06-2016
I just stayed there, and the hotel is tremendous -- THE place to stay in Zermatt. The property is 5 star, but what really stands out is the incredible staff. So friendly, and so helpful. The breakfast is incredible, too! Stay here; you'll be glad you did!
from Trenton, New Jersey
Submitted on 30-06-2016
I hoped this would be a wonderful hotel as I had been there many years earlier and had fond memories. This time our family included two teenagers. Located in the heart of Zermatt, the Zermatterhof was better than anything we could have imagined! The concierge (Johan) was fantastic. He always had creative ideas and helped us plan our stay to optimize the weather, the sights, and the food. We had two suites (second floor) overlooking the Matterhorn (upgrades). They were spectacular. Let me say tha... Read more
from Los Angeles, California
Submitted on 04-07-2016
From the minute we walked in, we were treated like family. Sven, Melanie, Johan...every person we encountered was charming, professional, creative, helpful. Without being at all obsequious, they went out of their way to make sure we were satisfied. Everyone we met seemed to fully enjoy what he or she was doing. The rooms are comfortable, not overdone. The bathroom--too small--was the only disappointment. I've travelled all over the world and stayed in all kinds of hotels and never had a better b... Read more
Submitted on 06-07-2016
This historical hotel (one of the first to be built in Zermatt) is stunning! Stayed there for business and the staff at the front desk was superb (specifically Katarina and Nicole) and answered all my questions, offering fantastic dining recommendations nearby as well. Their mountain-facing rooms with balconies offer unparalleled views of the mighty Matterhorn, and their breakfast is delicious (try the mini pancakes off the menu!). Excellent property.
from Saint Louis, Missouri
Submitted on 08-07-2016
This hotel is amazing! The location is in the heart of town- very easy to find and explore from- sits next to a grand old cathedral- they have a lovely outdoor lounge- plenty of comfortable seating- you can sit for hours and watch the town go by! They have a horse drawn carriage that will pick you up from the only train station in town and deliver you to the door! Also, the carriage will take you back to the station when you depart! The staff speaks good English and was quite friendly and extrem... Read more
from Saint Louis, Missouri
Submitted on 13-07-2016
We loved this hotel! Just great service--plus a great restaurant. Maybe our best dinner in more than two weeks throughout Switzerland. Was first rate. Also a great, great breakfast buffet. Great service everything with smiling help!
Submitted on 13-07-2016
Grand is one of the best hotel of Zermat. It's very near to the station and in the heart of the market area. Therefore location wise we just loved it. The room's carpet looks old and the bathroom is small but the most helpful and courteous attitude of the staff outshines every other drawbacks. This is the only hotel where we got as much free drinking water as we needed.
from Arkansas
Submitted on 13-07-2016
We stayed 2 nights at the Grand Hotel Zermatterhof and had a good overall stay. It's located in the heart of town and is a close walk to everything. They will send a horse and carriage to the train station for you or you can just walk. The staff are super friendly and accommodating and the lobby is relaxed and nice. The rooms are good with fantastic views of the Matterhorn if you get on the front side. It's an old hotel so there is a lot of history but also the minus of no air conditioning. It w... Read more
from USA, Ohio, Cincinnati
Submitted on 15-07-2016
okay, I never stayed, I just walk by whenever I'm in Zermatt and which I HAD... It's the perfect grand hotel in the perfect location. It normally 450-600 a night, which is too rich for my blood, but there are lower prices from time to time. If you can find it at 350 or less, don't even think about it, it's the grandest hotel in Zermatt...
from Commack, New York
Submitted on 16-07-2016
Where should I start. We arrived at the train station in Zermatt, as promised a shuttle bus was waiting for us. (No horse and carriage because it was raining) No problem. The young lady that met us at the station made us feel extremely welcomed to Zermatt. I knew from that point we were in for a fantastic stay. Arrived at the hotel and was met by Katerina waiting for us outside the hotel. Another wonderful welcome. It gets only better. We were upgraded to a suite with 2 balconies (room 115). We ... Read more
from Cedar Bluff, Alabama
Submitted on 19-07-2016
Arriving early in the morning we knew that it would be a while to get the room ready. They immediately directed us to the outside terrace with a complimentary drink of our choice. We ended up having a light snack and then took a tour of the city. When the room was ready several of us went to the indoor pool with a hot tub and waterfall. Very relaxing. We booked a room with a view of the Matterhorn and enjoyed it very much! The staff was wonderful and they gave us 1st class service and at... Read more
from San Francisco, California
Submitted on 21-07-2016
We stayed for 7 days at the Grand Hotel Zermatterhof. We found our room to be cozy and in a great location. We had a wonderful view of the Matterhorn from our corner room with a nice little balcony where we could sit and look at the view. One thing we did not like about being on the front side of the hotel is that we were frequently awakened in the night by noise outside our room, as it was necessary to keep the windows open to allow the cool breeze in. Next time we would request a room on t... Read more
from Immensee Switzerland
Submitted on 25-07-2016
To be able to spend some nights at this wonderful hotel is really magic. You truly believe you arrived in a different world. Just a few highlights: From the balcony of our spacious room the Matterhorn is just in front. The outdoor restaurant, the indoor breakfast room in a very special room with a glass ceiling and above all the outstanding ever present staff who really try very hard to make you feel comfortable are some of the experiences we will not forget for a very long time!
Submitted on 29-07-2016
We stayed here for 3 nights and had an amazing time here. The hotel was great and the service was excellent. The hotel staff were all very knowledgeable and went above and beyond to make our stay enjoyable. Special thanks to Nicole and Sven for all your help during our time here!
Submitted on 29-07-2016
A beautiful hotel with the perfect setting in the middle of Zermatt. The restaurant staff provided excellent service. The housekeeping staff went the extra mile to tidy up the mess from our various outdoor activities. The concierge service was outstanding - Nicole and Sven ensured that we had all the necessary background information for excursion and travel decisions while assisting with the required details. The pool and spa area was the perfect retreat at the end of long days spent in the... Read more
from Philadelphia, Pennsylvania
Submitted on 04-08-2016
During a recent stay in Zermatt, I enjoyed a stay at the Grand Hotel Zermatthof. The property is conveniently located in the heart of town, just a short walk from the train station. The building is just superb, with a grand lobby and exceptional common areas, including a magnificent restaurant and bar. Rooms are spacious and well appointed. The woodwork and marble bathrooms enhance a most luxurious environment. I would have given this hotel a perfect rating if our room had air condition... Read more
from Mohnton, Pennsylvania
Submitted on 10-08-2016
We stayed at this hotel as part of our hiking trip. We woke up in the morning to see the Matterhorn outside of our window and the mountain goats walking down the main street. It was a fabulous experience staying at this gorgeous hotel! The staff was lovely and the food was delicious!
from Atlanta, Georgia
Submitted on 14-08-2016
This is a wonderful hotel in a great location. We had a very large, comfortable room with a view of the Matterhorn. Breakfast was really good with a great variety of food. We also enjoyed drinks on the terrace and the restaurant was also very good for dinner. Everybody at the front desk is so helpful and nice. They recommended enjoyable excursions for us. They also went out of their way to get my iPhone repaired. Thank you so much! We cannot wait to visit again!
from Ebermannstadt, Germany
Submitted on 16-08-2016
What an impressive building. But u got to start by the beginning. The pick up at the trainstation in the horse carriage. Awesome. Then the building. Impressive. The check in with style, being escorted to the room. A nice birthday cake for my girlfriend waiting. And then the welcome drink on the terrace with view on the matterhorn. Breathtaking. We didn't use the restaurant that night but breakfast the next morning was great. Eggs benedict, I love them. Then up on the mountain for a hike before h... Read more
from Paradise Valley, Arizona
Submitted on 26-08-2016
This is a fantastic hotel. From the moment we arrived we felt welcomed and experienced service that was above what is expected. The location is perfect, right in the middle of town with magnificent views of the Matterhorn. Our room was large and comfortable with views of the mountain and extremely clean. Breakfast was good with plenty of choices and again the staff was fantastic. Besides being a wonderful hotel in a beautiful location, what sets this property apart from others is the staff. Ever... Read more
from New Delhi, India
Submitted on 30-08-2016
I stayed for a night and I can stay that everything about Grand is perfect, right from check in to check out. Pool and Saunas are really excellent. I got a god welcome from Olessjea and see off from Nicole. Super plus was the free horse carriage ride back to station, cheers to Konrad !!
from Northfield, Minnesota
Submitted on 31-08-2016
My family of five recently spent two nights at Grand Hotel Zermatterhof and truly enjoyed our stay. The hotel itself is beautifully appointed but what made our stay so memorable was the exceptional staff members at the front desk, concierge, restaurant and transportation. The central location of this hotel cannot be beat, and there is a large plaza out front that features cultural events, live music, dancing, etc. Our absolute favorite part of our stay was taking a guided walking tour of Zerm... Read more
Submitted on 03-09-2016
Wonderful superb hotel with lovely staff all around! Especially a big thank you to the concierge team Katharina and Sven who were always there for us with their recommendations! The hotel facilities are at their best. Rooms very clean and comfortable with all the extra amenities you need. Breakfast excellent! Location perfect! Everything perfect!
from sussex
Submitted on 08-09-2016
We have enjoyed many an evening at this hotel eating and have had no reason to complain. However last night we ate in the Brasserie style restaurant at the front of the building and had cause to complain. We had amazing Gin and Tonics followed by jolly nice soups and duck fois gras starters. We all then ordered the cheese burgers at 28 Swiss Francs each. What an enormous disappointment! Tiny over cooked pieces of dried up burger with the thinnest, smallest piece of cheese imaginable hidden in a... Read more
from Chicago, Illinois
Submitted on 12-09-2016
This property exceeded my expectations in every way. It was extremely well-maintained, had a great pool, and the sight of the Matterhorn through the glass ceiling of the breakfast hall must be seen to be believed!
Submitted on 14-09-2016
In the middle of town, helpfull concierge and housekeeping. Old grandeur that is perfectly blended in a busy and traditional (?) town Never had a beter breakfast. Ideal for a relaxing stay in the swiss alps.
from New York City, New York
Submitted on 14-09-2016
Zermatterhof is a magnificent hotel! I was overwhelmed with the kindness and generosity of its staff! If you're looking for elegance, sophistication and beauty as well as excellence in service, Grand hotel Zermatterhof is the choice! It is a truly a beautiful hotel! Special thanks to Ms. Olessja Brotzmann at check in, for the extraordinary friendly welcome! I'd like to express my gratitude and sincere appreciation to Ms. Katharina Worner, at Concierge, for all her efforts to ensure we ha... Read more
from San Diego, California
Submitted on 21-09-2016
If you have a car you have to park in TASCH and take the 15 minute train ride to Zermatt. I called the hotel from the Tasch train station and told them I would be at the Zermatt station in a few minutes and they met us and took us to the hotel in an electric cart. The hotel is beautiful and the room we had (#307) looked out onto the plaza in front of the hotel. The next morning the sky was clear and we had a fantastic view of the Matterhorn. We took the gondola to the top station and by the t... Read more
Submitted on 22-10-2016
Lovely hotel, small but actually spacious hotels. Not only its situated in the best mountains/snow outdoor activities but the local people are very friendly and helpful. The staff are very accommodating and would love to come back soon! Danke herr und frau!
from Basel, Switzerland
Submitted on 03-12-2016
One of the best hotel stays I have ever had. We came here for my girlfriends birthday and was absolutely blown away by the standard of the hotel. We had a pick up from the train station and were greeted warmly by our driver. On check in we got an upgrade which was greatly appreciated. We arrived pretty early in the day so our room was not ready but we got free welcome drinks in the hotel while we waited. Once again the staff were super friendly and made us feel at ease in the 5 star surroundings... Read more