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Firefly

Zermatt, Switzerland (QZB)

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Based on 427 reviews
Room & Rates
Junior Suite - Firefly - 1

Junior Suite

  • One Double Bed
This room opens to a furnished balcony or patio, great for kicking back and taking in mountain and city views. The Tempur-Pedic bed and blackout drapes/curtains help ensure a restful night. The partially open bathroom has bathrobes, slippers, and complimentary toiletries. Complimentary wireless Internet access keeps you connected, and the DVD player and TV with premium TV channels are offered for your entertainment. Lounge by the fireplace, and request an in-room massage. The private kitchen is stocked with a refrigerator, a refrigerator, and a stovetop. Rollaway/extra beds, a separate sitting area, and a double sofa bed are among the conveniences offered. This room is Non-Smoking.

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Suite, 1 Bedroom - Firefly - 2

Suite, 1 Bedroom

  • One Double and One Sofa Bed
This room opens to a furnished balcony or patio, great for kicking back and taking in mountain and city views. The Tempur-Pedic bed and blackout drapes/curtains help ensure a restful night. The partially open bathroom has bathrobes, slippers, and complimentary toiletries. Complimentary wireless Internet access keeps you connected, and the DVD player and TV with premium TV channels are offered for your entertainment. Lounge by the fireplace, and request an in-room massage. The private kitchen is stocked with a refrigerator, a refrigerator, and a stovetop. Rollaway/extra beds, a separate sitting area, and a double sofa bed are among the conveniences offered. This room is Non-Smoking.

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Suite, 3 Bedrooms - Firefly - 3

Suite, 3 Bedrooms

  • Three Single Beds
This room opens to a furnished balcony or patio, great for kicking back and taking in mountain and city views. The Tempur-Pedic bed and blackout drapes/curtains help ensure a restful night. The partially open bathroom has bathrobes, slippers, and complimentary toiletries. Complimentary wireless Internet access keeps you connected, and the DVD player and TV with premium TV channels are offered for your entertainment. Lounge by the fireplace, and request an in-room massage. The private kitchen is stocked with a refrigerator, a refrigerator, and a stovetop. Rollaway/extra beds, a separate sitting area, and a double sofa bed are among the conveniences offered. This room is Non-Smoking.

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Standard Apartment, 4 Bedrooms - Firefly - 4

Standard Apartment, 4 Bedrooms

  • Four Single Beds
This room opens to a furnished balcony or patio, great for kicking back and taking in mountain and city views. The Tempur-Pedic bed and blackout drapes/curtains help ensure a restful night. The partially open bathroom has bathrobes, slippers, and complimentary toiletries. Complimentary wireless Internet access keeps you connected, and the DVD player and TV with premium TV channels are offered for your entertainment. Lounge by the fireplace, and request an in-room massage. The private kitchen is stocked with a refrigerator, a refrigerator, and a stovetop. Rollaway/extra beds, a separate sitting area, and a double sofa bed are among the conveniences offered. This room is Non-Smoking.

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Firefly
Schluhmattstrasse 55, Zermatt, Switzerland 3920

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Rooms
Treat yourself to a stay in one of the 16 individually decorated guestrooms, featuring fireplaces and flat-screen televisions. Your room comes with a Tempur-Pedic bed, and all rooms are furnished with double sofa beds. Rooms have private furnished balconies or patios where you can take in city and mountain views. Kitchens are outfitted with refrigerators, stovetops, and cooking facilities. Digital programming and iPod docking stations are provided for your entertainment, while complimentary wireless Internet access keeps you connected.

Rec, Spa, Premium Amenities
Relax at the full-service spa, where you can enjoy massages. A sauna and a steam room offer a relaxing way to wind down after a day on the slopes. This hotel also features complimentary wireless Internet access, babysitting/childcare (surcharge), and supervised childcare/activities.

Dining
Take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge.

Business, Other Amenities
Featured amenities include currency exchange, complimentary newspapers in the lobby, and dry cleaning/laundry services. A train station pick-up service is provided at no charge.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. This mountain view spa is equipped with a sauna.

Children under 16 years old are not allowed in the spa without adult supervision.



Take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge.

A health club and complimentary bicycles are featured at the hotel. An indoor pool and a children's pool are on site. Other recreational amenities include a sauna, a steam room, and a fitness facility.

Children under 16 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.



The preferred airport for Firefly is Basel (BSL-EuroAirport) - 176.9 km / 109.9 mi.

Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.

Distances are displayed to the nearest 0.1 mile and kilometre.

Know Before You Go

  • This property offers transfers from the train station. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.

Mandatory Fees and Taxes

Unless otherwise indicated, the charges below are not included in the overall room price. If not included in the overall room price, they will be charged by the property at check-in or check-out. Charges can vary, for example, based on length of stay or the room you book. This property told us they will charge you for the following:

  • A tax is imposed by the city: CHF 2.10 per person, per night for adults; CHF 1.05 per night for guests aged 6-16 years old. This tax does not apply to children under 6 years of age.
 

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Renovations and Closures
The property is closed between 1 May and 30 June.

AMENITIES:
  • Babysitting
  • Barbecue Grills
  • Billiards
  • Children's Program
  • Complimentary Coffee
  • Currency Exchange
  • Dry Cleaning Service
  • Elevator / Lift
  • Fitness Facility
  • Free Breakfast
  • Hypoallergenic Room Available
  • Indoor Pool
  • Kiddie Pool
  • Lounge/Bar
  • Multilingual Staff
  • Porter / Bellhop
  • Room Service
  • Sauna
  • Steam Room
  • Video Game Console
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 427 reviews
from Bryn Mawr, Pennsylvania
Submitted on 11-04-2016
My wife and I stayed for three nights at the Hotel Firefly, summer of 2015, and we were extremely satisfied with all aspects of the hotel! The Firefly is located in a quieter area of Zermatt, but still within walking distance to the main shopping and restaurant areas. The staff were very friendly, helpful and knowledgeable. The room was immaculate, and nicely furnished in a contemporary mountain style. We would definitely stay at this hotel again.
from Melbourne, Australia
Submitted on 19-04-2016
We spent 7 nights at this Hotel for a ski holiday in Zermatt. This is a wonderful Hotel with all the conveniences you can think of that makes a skiing holiday memorable. The hotel has a great bar, pool. sauna, steam rooms and much more. All of the highest quality standard. In addition the hotel is very well located, and the rooms are outstanding. But what stands out about Firefly is the exceptional service. It's not just good service but an ethos that is drilled into all the management and sta... Read more
from
Submitted on 20-04-2016
Great hotel in Zermatt. I stayed here third time this winter. Generous rooms, great beds (hard Tempur mattress), good breakfast in the room. No dinner in the hotel, but other places to go in Zermatt. Very good location between the center and the lift.
from M├╝nchen
Submitted on 24-04-2016
Such a shame there isn't a PDG every year. It would be the perfect excuse to come and stay at Firefly. This year again we had a fantastic and wonderful time, just as all the years before that! Please read my review from before, you will find them useful. In short: A luxurious Hotel with amazing rooms, a perfect bar and wellness area as well as pool and sauna. Combined with the friendly and most welcoming team in Zermatt! Thank you Maria & Mike ! - There just isn't a choice- it's just Firefly.
from Dortmund, Germany
Submitted on 19-05-2016
I frequented the Firefly when I was travelling to Zermatt and had a great time, really nice Staff, great Snacks and delicious cocktails. The interior is well chosen and there's a pool table in bar to pass time and have a good time. The bathrooms are spacious and clean, just like the rooms. Will definitely come back when I'm in Zermatt!
from Tulsa, Oklahoma
Submitted on 27-06-2016
Hotel and staff were great! They were always very friendly even as we continued to barrage them with continual questions. They upgraded us to a very spacious room with a great view of the Matterhorn. Great gym which they opened early due to our desires for 6 am workouts. Cannot recommend them enough!
from
Submitted on 08-07-2016
Absolutely lovely experience! Perfect location, excellent service, great views and very professional staff. Spa is super nice with the most beautiful sauna we have ever seen. Breakfast in the room is 5 stars. The rooms are elegant in a very swiss, unassuming way.
from Zurich, Switzerland
Submitted on 10-07-2016
We - a family of three - had a one night stay in the Firefly that I can only describe as wonderful The suite was stunning, exuding understated style in every aspect. The service was so caring and warm; we had a nasty case of earache and they took care of all the arrangements of out of hours pharmacies and doctors; we also had a birthday and wow what a cake they gave us! We felt so warmly welcomed and every interaction was a pleasure. The spa area was so beautiful and atmospheric. Again, detai... Read more
from Geneva, Switzerland
Submitted on 11-07-2016
We stayed in Firefly in July with 2 kids (10 and 14) and would definitely recommend this hotel. Rooms are really nicely done in a slightly quirky style, and facilities are great Ô?? we loved the sauna and swimming pool. We were spoilt with breakfast in the room and had some very tasty cocktails in the bar downstairs. The stuff was very friendly: quick to respond to emails and help with ideas for things to do and choosing local restaurants. Hotel location is very convenient. Hope to be back soon!
from San Francisco, California
Submitted on 15-07-2016
This place is top notch! From the rustic to modern decor, Hotel Firefly has it all! Our family was staying at a nearby chalet 90 mins. away, but once we starting strolling through Zermatt we realized it was a place we wanted to visit longer than our one day trip. The hotel representative, a very accommodating gentleman was able to get us in a room within minutes of inquiring. When we entered our room, we were taken back and amazed with the exquisitely furnished 3 bedroom/3 bath apartment. We... Read more
from Kula, Hawaii
Submitted on 15-07-2016
Had a really wonderful stay this last week at this stunning all suite property. The owners have put a lot of thought into the ambiance and design of the Hotel and have spared no expense - really, really gorgeous ­???Our suite was so comfortable and well thought out, fabulous views, even had supplies for hiking - who else does that! The bar has some hip, world class cocktails, a refreshing change from what else is out there. Staff are so friendly and went out of their way to make sure everything ... Read more
from Wheaton, Illinois
Submitted on 18-07-2016
If you ever find yourself in Zermatt this is the place to stay. We had 3 bedrooms, 2 baths, a living room, dining room, stocked kitchen and even a fireplace as well as 2 balconies. The Firefly is a short walk to the main part of Zermatt. Breakfast is served every day in your room. There is a great little bar and a workout room as well. The staff is warm and welcoming. Excellent!!
from
Submitted on 19-07-2016
This hotel is truly remarkable in every way. My family and I booked a suite for a 2 nights stay at the hotel. The suite was very big, beautifully decorated, very comfortable and offered a nice view of the Swiss Alps. Hotel service was excellent as well as they really put a lot of effort to make sure our stay was fantastic. Truly 5 stars worthy hotel.
from Birmingham, United Kingdom
Submitted on 27-07-2016
The reason or contributing factor to what makes Hotel Firefly such a perfect place to experience and explore Zermatt is due to their generosity and utterly hospitable staff. Service and help provide is absolutely off the charts. Upon arrival to Zermatt, they provide a free shuttle service from the train station to their Hotel doorstep through an electric car. Which should be the norm in Zermatt as I've seen a few other hotel's carriage or electric cars around as well (just guessing) You should ... Read more
from Geneva
Submitted on 03-08-2016
Spent two nights with my mother. We had a free upgrade to the Royal Suites. Three rooms, one living room with a fully equipped kitchen, two bathrooms. It was huge. View on the Matterhorn from the living room. Luminous, spacious, comfy. The service was very attentive, professional and welcoming. Breakfast is served in the living room on order. You receive a welcome drink of your choice. I couldn't have hoped for better. I'd love to return in the summer. Zermatt has plenty of nature to offer outs... Read more
from
Submitted on 04-08-2016
Great place for a romantic get-away with your love to spend some nice quality-time together! The bar 55 of the hotel has the best coffee and Bloody Mary :)! The flexible hotel-team offers 24/7 their best service, plus: doggies are welcome too :)!
from Zurich, Switzerland
Submitted on 12-08-2016
Super friendly staff, great location just 3 minutes from a big ski lift and a super bar, Bar 55 We had a basic room which was nice and as large as a hotel room in a major chain. It even had a small kitchen. Super comfy bed, good bathroom Breakfast is served in the room. You need to ask specifically if you want to be on the side with a view of the Matterhorn. Call to be collected from station on arrival. Some small gripes: Sinks in bathroom Are designerish and impractical. Water bounces o... Read more
from London
Submitted on 13-08-2016
Stayed here for five nights in August. On arrival I was upgraded to a larger suite, which was a very nice surprise. It had a separate bedroom, and an enormous living room and kitchen. The suite was wonderfully quiet and peaceful, with a very comfortable bed. Everything is ultra-modern and immaculate - the bathroom, the furniture, even the crockery. Kitchen had everything I needed including a very large fridge. Living room very comfortable indeed, and I really liked the balcony - very quiet an... Read more
from NJ
Submitted on 18-08-2016
We stayed in a 3 bedroom 3 bath suite with friends. It was a lovely suite, well furnished. They picked us up from the train. The hotel was at the edge of the main tourist area but a comfortable walk. The staff was helpful. Would highly recommend the property for anyone staying in Zermatt.
from Hamden, Connecticut
Submitted on 19-08-2016
We can't speak too highly of this hotel. The staff and facilities were excellent and we'd certainly stay again, given the opportunity. We booked a small suite but upon arrival were shown into a huge three-bedroomed apartment with fully-equipped kitchen, lounge, dining area and balconies at either end, one of which had a view of the Matterhorn. Breakfasts were a real treat, served immaculately on our own dining table every morning. Our bed was memory foam - very comfortable! The spa and pool... Read more
from
Submitted on 02-09-2016
In August I spent one week skicamp in Zermatt with my team. We really enjoyed staying at Firefly, we had a huge , luxurios apartment, nice, well equipped kitchen and beautiful bathroom ­???­??? The Spa is splendid, all what You need after a hard training! Only a few minutes walk to the Matterhorn Express Ski lift!! I will return soon!
from Denver
Submitted on 03-09-2016
We unexpectedly decided to visit Zermatt at the last minute and were so lucky the Firefly had a room available for us. The room and bathrooms were very nicely done and while modern, made you feel like you were staying in the mountains. The room had a small kitchenette which while we didn't use, would be nice to have. The breakfast included is brought to the room in the morning and it was superb. The spa facilities are also very nice for such a small hotel. The bar located in the lobby was al... Read more
from Zurich, Switzerland
Submitted on 13-09-2016
September is a great time to visit Zermatt. The weather is amazing, the city isn't as busy and the rates for hotels are a fraction of the usual rates. The service at Firefly was very good and the rooms are designed to a high standard.
from Abu Dhabi, United Arab Emirates
Submitted on 15-09-2016
We have just returned from our second stay at the Firefly this summer- and have yet again been delighted with both the superb quality of the facilities and the attentive, thoughtful and professional attitude of the Firefly team. We took a party of 7 to Zermatt at short notice to climb the Matterhorn. Not only did they upgrade us to an amazing loft suite, which truly exceeds any apartment I have had the pleasure to stay in, but they truly sought to assist us 24/7 throughout our stay- no matter t... Read more
from Dublin, Ireland
Submitted on 15-09-2016
From the initial warm greeting on arrival (by Philip) and throughout our stay this boutique hotel excelled in every conceivable way. It is simply perfect: comfort / design / staff / service / imagination. I can't think of a better example of how an hotel should be created and managed. Philip gave his time generously to guide us in finding all our interests and needs. My family of 5 shared a superb suite (Number 32) with three impeccably designed bedrooms, a spacious living room (with fireplace ... Read more
from
Submitted on 17-09-2016
I had 2 nights stay in Firefly. I have just departed and I am starting to miss this hotel already. I have absolutely wonderful experience with both the staff and the room. We have 4 person this trip. My room was upgraded to a suite with 3 bed room and 2 bath room. I love that Breakfast is served to our room included in the rate. Thank you Firefly. Best experience ever. I would give a 6 stars if I am allowed to.
from Stockton, CA
Submitted on 01-10-2016
We had the pleasure to stay at Hotel Firefly and I couldn't be more impressed. The service is beyond reproach, and the quality of the furnishings is like staying in a Ralph Lauren designed accommodations. It's the little things and the big things. When we arrived we were met at our train and whisked away in a fur lined electric car to the hotel. The check in was well prepared and we were offered an upgrade as the kind gentleman said "because we could, we did". How simply put and truly the s... Read more
from USA
Submitted on 02-10-2016
This was a fantastic stay at a fantastic hotel. Simone was fantastic at making sure that we had everything that we needed. They upgraded us to a suite that was BEAUTIFUL. Everything was high quality. They gave us a welcome drink at the bar and free breakfast as well. This wasn't just any breakfast either, it was quite possibly the best breakfast I have ever had. They brought the breakfast to our suite, then set the table for us and then came in a cleaned the table afterwards. Excellent service a... Read more
from
Submitted on 12-10-2016
This hotel is fantastic, the most modern place I've seen in Zermatt, although it appears a few new ones have popped up. It is full of amenities and comforts while still being small. The front desk staff are more than friendly, it's like they treat you like friends. The theming of the rooms -- each floor has four rooms themed after the four elements; is really unique and a nice touch, as was the cow hide-lined elevator for silence. The big surprise on the final night there was to go down to t... Read more
from
Submitted on 25-10-2016
To say our room and this hotel is clean is a huge understatement. IMMACULATE is a more appropriate description! After being picked up at the Zermatt train station, our family of four was whisked away to the hotel in an electric car with fur covered seats. Upon checking in we were upgraded to a huge, four bedroom, three bathroom suite that included a loft with a bed and full bathroom where our thirteen year old slept. The spacious, light drenched living room had windows from floor to ceiling, ... Read more
from London, United Kingdom
Submitted on 28-10-2016
Lovely room excellent service great location a 5/10 minute walk to ski lift as well as town centre. No restaurant breakfast is served in the room and is great. Hotel suggested some lovely restaurants and they were all excellent.)
from
Submitted on 31-10-2016
Hotel Firefly is one of the best hotels I've ever stayed at. On arrival we were greeted by a lovely staff member who upgraded us to what has to be the most incredible suite I've ever stayed in. The room was bigger than my apartment and absolutely beautiful! Clean, modern and with a self contained kitchen - it was perfect! Great views from the two balconies and in a great location - just away from the main part of Zermatt making it peaceful and quiet. Breakfast is included and served in your ro... Read more
from Kuala Lumpur, Malaysia
Submitted on 04-11-2016
We were given a free upgrade on our suite booking & the accommodation was simply excellent! What's even more amazing is if you take the time to appreciate the property you will find that every item piece of item (from furniture, cutlery, washroom amenities) are really of high quality. It's the small things that matters! Every nook of the place also has a sense of artistic touch yet not take away the spaciousness & cosines feeling of the place. The well-equipped kitchen & cooking facility (altho... Read more
from
Submitted on 07-11-2016
First time in Zermatt, very glad we picked Firefly. Cannot fault anything, was perfect. The spa facilities are excellent - choice of 2 steam rooms with different aromas. Breakfast in the room was delicious, we always added on extra requests which were seen to everytime. Room was spacious and so well equipped .. we cooked dinner a few times and had more than we do at home! We will be back! :)
from Exeter, United Kingdom
Submitted on 19-11-2016
When you read the introductory copy in the hotel book it explains how the owners built their concept and defined every detail based upon their experience of global business travel staying in hotels all over the world. Well, I have done the same and I have to say, it really shows! I don't normally like staying in hotels as I've done so much of it through work but this one is different. Everything about the experience makes you feel at HOME. Breakfast in your room, a place to relax, walking down t... Read more
from Chicago, Illinois
Submitted on 27-11-2016
We recently stayed at Hotel Firefly in Zermatt. We are a family of five including three teenage children. It was our first time visiting Zermatt and we are not avid skiers although we are very active and love hiking and exploring. The location is perfect, close to all activities and restaurants. The facility was excellent. The rooms were clean, spacious and beautiful. Everything in the suite was high end- the linens, appliances, furniture etc- and the spa, pool, workout room and bar were top not... Read more
from San Francisco, California
Submitted on 29-11-2016
We booked Hotel Firefly at the last minute and were so pleasantly surprised. I think we originally booked for one night and ended up staying four. Rooms are fantastic. We weren't looking for a kitchenette, but turned out to be wonderful to have it. Would love to go back during winter ski season. Staff was fantastic, beautiful bar with great drinks, delicious breakfast in room. Nice pool and spa. Cute that they have nice day packs in the room for guests to use.
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