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Best Western Alpen Resort

Geneva, Switzerland (GVA)

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Based on 530 reviews
Room & Rates
Classic Single Room, Mountain View - Best Western Alpen Resort - 1

Classic Single Room, Mountain View

  • One Single Bed
Measuring 151 square feet (14 square meters), this room opens to a balcony or patio with city views. Get a good night's sleep with the pillowtop bed and blackout drapes/curtains. The private bathroom has a bathtub or shower, as well as bathrobes, slippers, and complimentary toiletries. Complimentary wireless Internet access keeps you connected, and the 32-inch LCD TV offers cable channels. A minibar and a coffee/tea maker are supplied. A safe, a separate sitting area, and a single sofa bed are among the conveniences offered. This room is Non-Smoking.

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Classic Double Room, Balcony - Best Western Alpen Resort - 2

Classic Double Room, Balcony

  • One Double Bed
Measuring 269 square feet (25 square meters), this room opens to a balcony or patio with city views. Get a good night's sleep with the pillowtop bed and blackout drapes/curtains. The private bathroom has a bathtub or shower, as well as bathrobes, slippers, and complimentary toiletries. Complimentary wireless Internet access keeps you connected, and the 32-inch LCD TV offers cable channels. A minibar and a coffee/tea maker are supplied. A safe, a separate sitting area, and a single sofa bed are among the conveniences offered. This room is Non-Smoking.

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Panoramic Double Room - Best Western Alpen Resort - 3

Panoramic Double Room

  • Two Single and One Sofa Bed
Measuring 323 square feet (30 square meters), this room opens to a balcony or patio with city views. Get a good night's sleep with the pillowtop bed and blackout drapes/curtains. The private bathroom has a bathtub or shower, as well as bathrobes, slippers, and complimentary toiletries. Complimentary wireless Internet access keeps you connected, and the 32-inch LCD TV offers cable channels. A minibar and a coffee/tea maker are supplied. A safe, a separate sitting area, and a single sofa bed are among the conveniences offered. This room is Non-Smoking.

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Family Room - Best Western Alpen Resort - 4

Family Room

  • Four Beds
Measuring 323 square feet (30 square meters), this room opens to a balcony or patio with city views. Get a good night's sleep with the pillowtop bed and blackout drapes/curtains. The private bathroom has a bathtub or shower, as well as bathrobes, slippers, and complimentary toiletries. Complimentary wireless Internet access keeps you connected, and the 32-inch LCD TV offers cable channels. A minibar and a coffee/tea maker are supplied. A safe, a separate sitting area, and a single sofa bed are among the conveniences offered. This room is Non-Smoking.

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Panoramic Triple Room - Best Western Alpen Resort - 5

Panoramic Triple Room

  • Three Single Beds
Measuring 323 square feet (30 square meters), this room opens to a balcony or patio with city views. Get a good night's sleep with the pillowtop bed and blackout drapes/curtains. The private bathroom has a bathtub or shower, as well as bathrobes, slippers, and complimentary toiletries. Complimentary wireless Internet access keeps you connected, and the 32-inch LCD TV offers cable channels. A minibar and a coffee/tea maker are supplied. A safe, a separate sitting area, and a single sofa bed are among the conveniences offered. This room is Non-Smoking.

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Best Western Alpen Resort
Spissstrasse 52, Zermatt, Switzerland 3920

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include sports massages and massages. The spa is equipped with a sauna, a spa tub, and a steam room.

Children under 12 years old are not allowed in the spa without adult supervision.



2 indoor swimming pools are on site along with an indoor pool. Other recreational amenities include outdoor tennis courts, ski-in/ski-out access, a spa tub, and a sauna.

Children under 12 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.



The preferred airport for Best Western Alpen Resort is Geneva (GVA-Cointrin Intl.) - 128.6 km / 79.9 mi.

Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.

Distances are displayed to the nearest 0.1 mile and kilometre.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Crib (infant bed) fee: CHF 60 per night
  • Rollaway bed fee: CHF 70 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Mandatory Fees and Taxes

Unless otherwise indicated, the charges below are not included in the overall room price. If not included in the overall room price, they will be charged by the property at check-in or check-out. Charges can vary, for example, based on length of stay or the room you book. This property told us they will charge you for the following:

  • A tax is imposed by the city: CHF 2.50 per person, per night for adults; CHF 1.25 per night for guests aged 6-16 years old. This tax does not apply to children under 16 years of age.
 

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

AMENITIES:
  • Complimentary Coffee
  • Concierge Desk
  • Currency Exchange
  • Dry Cleaning Service
  • Elevator / Lift
  • Fitness Facility
  • Free Breakfast
  • Hypoallergenic Room Available
  • Indoor Pool
  • Jacuzzi/Hot Tub
  • Lounge/Bar
  • Sauna
  • Ski In/Ski Out
  • Steam Room
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 530 reviews
from
Submitted on 01-10-2017
Everything was great except for the bed. The bed and the bed linen was awful and I must say it was the most uncomfortable bed ever. I had trouble sleeping in there despite all day skiing. The staff in the restaurant was very friendly.
from Ireland
Submitted on 01-07-2017
My husband and I spent a week at this hotel. Location-wise, it is good, a very short walk from the train station, and the gornergrat rail station and the main shopping street. The ski-bus stops just outside, and there is a small supermarket just across the road. There was a really nice international mix of guests, from Europe, Asia, America. We had one of the basic rooms, which had everything we needed... The bathroom had a bath with a shower over, which we appreciated. I like a hot bath after s... Read more
from
Submitted on 01-03-2017
I've stayed there with my family include two children. We had a wonderful holiday in Best Western Alpen Resort. Staffes were kind and the breakfast was good. The swimming pool was perfect size for young children. The room was warm and clean. If I went Zermatt again, I would definitely choose Best Western Alpen Resort.
from
Submitted on 01-01-2017
The rooms were good enough and clean but that is the only good thing that comes with this hotel. The customer service and guest relations has got to the absolute worst that We have ever encountered. The front desk was completely unhelpful and unfriendly. Every time we asked for any form of concierge service they would ask us to contact the other party ourselves as they were "not a ski school" and " not a restaurant" etc.. they did not provide any help or suggestions at all and would huff and puf... Read more
from
Submitted on 12-28-2016
Staying for nine days in early December 2016, I was entirely satisfied. The room is clean and spacious with the view of Matterhon. The location is very good, a few minute walk from the station plaza and bus stop. All the staffers are friendly and very kind. I would definitely come back.
from
Submitted on 11-11-2016
First of all i have to respectly appreciate of their kindly staff's manner. Clean rooms with a wonderfull view to matterhorn from it's lovely balcony. It's just about 5 minutes from the mail cable car station by walking. It has e beautiful garden. The breakfast is so delicious and nutricious to climb up. I hope to be in there one more time with enough time to sky.
from
Submitted on 11-11-2016
We went to Zermatt to celebrate our daughter's first birthday. Had an absolutely brilliant holiday. Pros Excellent service- the staff especially the front desk ( Lucia) and the restaurant staff was very courteous and helpful. They all speak English! Great location- right next to the train station and market Heated jacuzzi and swimming pool - perfect for relaxation Great view from the room - we stayed on the 2nd floor and had a panoramic view of the Matterhorn. Cons The massage room did n... Read more
from
Submitted on 10-04-2016
We arrived at the hotel late at night after an exhausting day of travel to be told our original budget room booking had been UPGRADED to a beautiful room on the top floor with breakfast included! We absolutely loved our stay in Zermatt at this resort and would definitely come back. We used the tennis court, steam bath, sauna, gym and pool all for free. The staff were very kind and the location is perfect. Breakfast provided many choices. Thank you for the amazing stay :)
from Perth, Australia
Submitted on 09-18-2016
We stayed for just one night but were very happy with the hotel and the service provided. Our room had a balcony which was a bonus. Breakfast was comprehensive and the staff were friendly. We would recommend the Best Western Alpen as a great place to stay. Not far from the railway but far enough away from the hustle of the tourist areas to allow a quiet and restful stay.
from celje
Submitted on 09-17-2016
I and my wife stayed for one night on my recent Switzerland tour. We came one day earlier as have booked and because the hotel was overbooked they offer us an appartment in house in Zermatt. The appartment was great with Materhorn view, can only recomended. The only bad thing is a little bit weak wi fi. Thanks again friendly staff that makes our stay in Zermatt very pleasant. Personally I would not recommend this hotel.
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