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Best Western Alpen Resort

Geneva, Switzerland (GVA)

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WAS
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Based on 513 reviews
Room & Rates
Classic Single Room, Mountain View - Best Western Alpen Resort - 1

Classic Single Room, Mountain View

  • One Single Bed
Measuring 151 square feet (14 square meters), this room opens to a balcony or patio with city views. Get a good night's sleep with the pillowtop bed and blackout drapes/curtains. The private bathroom has a bathtub or shower, as well as bathrobes, slippers, and complimentary toiletries. Complimentary wireless Internet access keeps you connected, and the 32-inch LCD TV offers cable channels. A minibar and a coffee/tea maker are supplied. A safe, a separate sitting area, and a single sofa bed are among the conveniences offered. This room is Non-Smoking.

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Classic Double Room, Balcony - Best Western Alpen Resort - 2

Classic Double Room, Balcony

  • One Double Bed
Measuring 269 square feet (25 square meters), this room opens to a balcony or patio with city views. Get a good night's sleep with the pillowtop bed and blackout drapes/curtains. The private bathroom has a bathtub or shower, as well as bathrobes, slippers, and complimentary toiletries. Complimentary wireless Internet access keeps you connected, and the 32-inch LCD TV offers cable channels. A minibar and a coffee/tea maker are supplied. A safe, a separate sitting area, and a single sofa bed are among the conveniences offered. This room is Non-Smoking.

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Panoramic Double Room - Best Western Alpen Resort - 3

Panoramic Double Room

  • Two Single and One Sofa Bed
Measuring 323 square feet (30 square meters), this room opens to a balcony or patio with city views. Get a good night's sleep with the pillowtop bed and blackout drapes/curtains. The private bathroom has a bathtub or shower, as well as bathrobes, slippers, and complimentary toiletries. Complimentary wireless Internet access keeps you connected, and the 32-inch LCD TV offers cable channels. A minibar and a coffee/tea maker are supplied. A safe, a separate sitting area, and a single sofa bed are among the conveniences offered. This room is Non-Smoking.

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Family Room - Best Western Alpen Resort - 4

Family Room

  • Four Beds
Measuring 323 square feet (30 square meters), this room opens to a balcony or patio with city views. Get a good night's sleep with the pillowtop bed and blackout drapes/curtains. The private bathroom has a bathtub or shower, as well as bathrobes, slippers, and complimentary toiletries. Complimentary wireless Internet access keeps you connected, and the 32-inch LCD TV offers cable channels. A minibar and a coffee/tea maker are supplied. A safe, a separate sitting area, and a single sofa bed are among the conveniences offered. This room is Non-Smoking.

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Panoramic Triple Room - Best Western Alpen Resort - 5

Panoramic Triple Room

  • Three Single Beds
Measuring 323 square feet (30 square meters), this room opens to a balcony or patio with city views. Get a good night's sleep with the pillowtop bed and blackout drapes/curtains. The private bathroom has a bathtub or shower, as well as bathrobes, slippers, and complimentary toiletries. Complimentary wireless Internet access keeps you connected, and the 32-inch LCD TV offers cable channels. A minibar and a coffee/tea maker are supplied. A safe, a separate sitting area, and a single sofa bed are among the conveniences offered. This room is Non-Smoking.

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Best Western Alpen Resort
Spissstrasse 52, Zermatt, Switzerland 3920

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include sports massages and massages. The spa is equipped with a sauna, a spa tub, and a steam room.

Children under 12 years old are not allowed in the spa without adult supervision.



2 indoor swimming pools are on site along with an indoor pool. Other recreational amenities include outdoor tennis courts, ski-in/ski-out access, a spa tub, and a sauna.

Children under 12 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.



The preferred airport for Best Western Alpen Resort is Geneva (GVA-Cointrin Intl.) - 128.6 km / 79.9 mi.

Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.

Distances are displayed to the nearest 0.1 mile and kilometre.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Crib (infant bed) fee: CHF 60 per night
  • Rollaway bed fee: CHF 70 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Mandatory Fees and Taxes

Unless otherwise indicated, the charges below are not included in the overall room price. If not included in the overall room price, they will be charged by the property at check-in or check-out. Charges can vary, for example, based on length of stay or the room you book. This property told us they will charge you for the following:

  • A tax is imposed by the city: CHF 2.50 per person, per night for adults; CHF 1.25 per night for guests aged 6-16 years old. This tax does not apply to children under 16 years of age.
 

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

AMENITIES:
  • Complimentary Coffee
  • Concierge Desk
  • Currency Exchange
  • Dry Cleaning Service
  • Elevator / Lift
  • Fitness Facility
  • Free Breakfast
  • Hypoallergenic Room Available
  • Indoor Pool
  • Jacuzzi/Hot Tub
  • Lounge/Bar
  • Sauna
  • Ski In/Ski Out
  • Steam Room
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 513 reviews
from New South Wales, Australia
Submitted on 21-05-2016
Arrived at Zermatt ,beautiful countryside,green everywhere except on the mountain,that night snow began to fall,by morning the landscape had change to white snow still falling,what a sight,just gorgeous.....The hotel was very welcoming,people lovely,close to train station.The room we had was a quad,2 beds loft style and then queen bed down stairs,quite roomy,beds great plus a balcony.There was a lot to choose from for breakfast and the staff were friendly.The village itself had loads of choices ... Read more
from Denver, Colorado
Submitted on 26-05-2016
Our extended family of 6 stayed at the Alpen Resort Hotel the last couple of days. It was a short walk from the train station, and there is a shuttle to the hotel. We had a family room with 2 beds down below and a loft with 2 up above. Modern and clean bathroom, but the best thing was the view...the Matterhorn could be seen lying in bed! We woke up to the procession for the Festival of Corpus Christie this morning, goats and sheep on the hill with bells, and marmot chirping! Breakfast has h... Read more
from Ocala, Florida, United States
Submitted on 31-05-2016
Rooms were great, the staff was fantastic. and we really enjoyed out stay here. Their indoor pool is unusual and interesting too. Many amenities, including a hot tub. Sauna, tanning room, gym, etc. very nice.
from
Submitted on 05-06-2016
Everything was perfect. check in process pick up at railway station. very helpful staff. nice toys for kids to play.view from the room was excellent. bus transfer was just near to hotel. rooms were quite spacious.
from Boulder, Colorado
Submitted on 09-06-2016
Zermatt -- Car Free Resort of Switzerland. Only Battery Operated and Electric vehicles allowed in Zermatt. Car/Coach drops the visitors at Tasch and either you take a train or come up by special battery operated vehicles, and I believe the best place to stay if you are in Zermatt would be Alpen Resort Hotel . Great Property and very courteous and helpful staff . We were in Room # 31 on the third floor , very spacious room, had refrigerator , Tea/Coffee maker and best part was the balcony facing... Read more
from
Submitted on 13-06-2016
We stayed there with our family of 5 and my parents. It was wonderful. The staff were awesome. Check in and Check out simple. The included breakfast was 5 star. We would definitely stay there again. The pool are was spotless and excellent for our children. We had great views of the Matterhorn.
from Newcastle, Australia
Submitted on 23-06-2016
We arrived late afternoon after a long train journey and were very tired. We were able to make a cup of tea and sit on our balcony and marvel at the peak of the Matterhorn. The room was large, clean and comfortable, with a roomy bathroom. The hotel has a homely ranch-style layout, not a high-rise. The restaurant on site was convenient.
from Phoenix, Arizona
Submitted on 03-07-2016
The hotel is close to the train station, and had a partial view of the Matterhorn. However, we arrived about 3:00 and had over an hour's wait for the room. Dark interior with two lower floors that have activities (pool, games, etc) but underground, dreary, and unsettling for my children. A plus for the room, large balcony to hang out hand-washed laundry. My children loved that there was across the train tracks about a hundred sheep and we could hear their bells from the balcony!
from
Submitted on 08-07-2016
I recently visited Zermatt, a very environmental-friendly and lovely town in Switzerland. Our group stayed at Best Western Alpen Resort Hotel which was not very far from the train station -just a few minutes walk. The hotel and its area are very lovely. It looks small but confortable, like a big house of a good old friend. The room needs no air-conditioner because Zermatt is cold all year round. We had a very good view of Matterhorn Klein from our balcony. So we can warm ourself with a free cup ... Read more
from Palm Coast, Florida
Submitted on 10-07-2016
Hotel gave us a nice room with great view, but since we were on the end of the same building as reception, the noise was terrible. Hotel is currently adding a sun room across from reception. Think drilling and installing metal framework behind a thin plywood wall. We asked to get another room, but were told they had no more rooms. Not pleased with breakfast,as my husband and I arrived for breakfast at 9 am and although the breakfast was open for another hour, there was only one slice of. A on ... Read more
from Interlaken, Switzerland
Submitted on 16-07-2016
We booked to stay in one of the budget rooms here and I was pleasantly surprised that nothing about it felt budget at all! Both the room and bathroom were clean and spacious and had more than enough space for the 6people in our group. Use of the games room, pool and steam room were a bonus. Breakfast was great the lady serving us was super friendly and accomodating. I would highly recommend.
from Salt Lake City, Utah
Submitted on 29-07-2016
This hotel was within a 5-10 minute walk of the train station. The rooms were quite large, especially by European standards. The beds were very comfortable and the food in the dining room was quite good. In fact, it was the best food we had on the entire trip! For dinner, one of us ordered a dish called Rosti, which was potatoes cooked with cheese and ham and it was, by far, the best meal any of us had had. We almost ordered a 2nd helping, it was so good.
from Rishon Lezion, Israel
Submitted on 30-07-2016
Stayed one night in the hotel (before embarking on Glacier Express). Got a room upgrade upon check-in for a nice large room with a balcony. Overall excellent stay and would be happy to visit again when in Zermatt.
from Geneva, Switzerland
Submitted on 30-07-2016
Pretty good room, with kitchenette, which makes it easy to prepare your breakfast or picnic for the day. A little far out from the center, but in walkable distance. Internet connection was a bit slow..
from Crawley, United Kingdom
Submitted on 03-08-2016
We have stayed in Residence Patricia Zermatt that is also managed by them. On arrival we were greeted by very rude receptionist. Then there is the location - it is located at the industrial end of Zermatt. The room - that would have been acceptable if not for the mold in the bathroom and leaking radiator. So if you are looking to stay in a moldy room in the industrial part of Zermatt with a view on the railway station and the heliport and rude staff this is your ideal place to stay. Otherwise av... Read more
from Colac, Australia
Submitted on 11-08-2016
We stayed in the Patricia apartments. It had a bed , bathroom and small kitchen with fridge and hot top and kettle. Perfectly fine for an over night stay. It is not in the high end of town but after a day on the slopes walking around we were ready for a rest and not a party night. Remember it is a tourist town and is very expensive!
from Vancouver Island, Canada
Submitted on 16-08-2016
We stayed at Residence Patricia which is affiliated with Best Western Plus. The room was very clean, and comfortable and the view of the Matterhorn from the balcony was spectacular , especially against a cloudless sky! The pool and sauna area are unique! Clean, warm and cozy! The building is a bit of a jaunt from the train station when you have luggage, so be sure to insist on the free pick-up and drop off that is offered. While the front desk receptionist generously allowed us an early check-i... Read more
from Peterborough, Canada
Submitted on 27-08-2016
The staff were welcoming and helpful, room was simple but comfortable and modernized. The loft above the main area was fantastic for the kids (stairs a little treacherous!) Breakfast was solid, great bread and eggs and delicious coffee. Amazing pool and facilities in the basement! The clincher was the direct view of the famous Matterhorn mountain from our balcony! Took our breath away!
from
Submitted on 29-08-2016
Not only the good wetter but also the great experience in the hotel made this holiday to one of our best visits in Switzerland so far. The staff of the hotel was extremely helpful and friendly during the whole time of our visit even if they had to handle a large group of Asian visitors. The hotel is good located in the village and it was the perfect place to start and to enjoy all our trips in the mountain. The Matterhorn is of course the king of the mountain in this magnificent area. And yes ... Read more
from
Submitted on 03-09-2016
The staff, amenities, food and everything was great compared to the rest of the hotels we stayed in Switzerland. They accommodated late check-in without any fuss. the pickup/drop from/to the train station was great. The amenities were more modern.The breakfast buffet had more varieties. Overall stay was very pleasant.
from
Submitted on 03-09-2016
We stayed in one of the newer rooms on the -1st floor. It had two stories, the first included the living room, the kitchen and the beds; two queens. The bathroom was downstairs. It was a palace. It was bigger than my own room at home. The location was only a short 5 minute walk from town.
from Schaffhausen, Switzerland
Submitted on 03-09-2016
We where very surprised when we entered the Hotel. I booked in my mobile without seeing the pictures very clear. Big surprise on the Rooms and the upgrade we became with a stunning view to the Matterhorn. The Hotel stuff is very friendly thru the entire crew! The Hotel is located very close to the Train station in a quite area. It's a good choice to stay in Zermatt and we can definetly recommend.
from Maidenhead, United Kingdom
Submitted on 09-09-2016
We had a fourth floor balcony family room in building c - excellent views of matterhorn. The kids had their own raised section in the rafters! Its classy but not posh, which suited us extremely well. Spa Area was excellent - indoor pool with various push-button jacuzzi and waterfall features around the edge. Separate jacuzzi, steam room, sauna and gym all excellent. There was a large underground games room which although accessible, was a bit strange and seems to be undergoing some renovatio... Read more
from
Submitted on 12-09-2016
Overall superb experience. The apartment was very spacious, clean and well equipped. Bedroom, kitchen, dining & living area were on the upper floor while bathroom was at the lower floor. Great amenities available; staff were friendly and location was conveniently located to visit Matterhorn or other attractions and hike. Wide spread of selection for breakfast with sparkling wine included.
from Durham, United Kingdom
Submitted on 14-09-2016
I stayed for one night at this hotel on my recent Switzerland tour. I have booked all 4 stars hotels during my trip, so I was really disappointed when I saw our room. We arrived late at night and maybe we got one of the last rooms. Regardless, this was not of a 4 star standard, a tired 3 stars at best! When we got to our room it was stinky and we opened the window to let fresh air get in. The room was spacious, but tired and in need of maintenance. In the toilet, the sink was cracked and we dis... Read more
from
Submitted on 17-09-2016
We stayed in building C on the fourth floor. It was a corner unit so we got views from 3 sides, with the balcony facing the Matterhorn. It was a gorgeous room. I think they recently upgraded the washroom as well. For the rate that we paid, we were surprised we got such a great room. The staff at the front desk were friendly and helpful and provided recommendations on hikes. The restaurant had decent prices, and we ended up getting pizza takeaway. The restaurant staff seemed to be pre... Read more
from celje
Submitted on 17-09-2016
I and my wife stayed for one night on my recent Switzerland tour. We came one day earlier as have booked and because the hotel was overbooked they offer us an appartment in house in Zermatt. The appartment was great with Materhorn view, can only recomended. The only bad thing is a little bit weak wi fi. Thanks again friendly staff that makes our stay in Zermatt very pleasant. Personally I would not recommend this hotel.
from Perth, Australia
Submitted on 18-09-2016
We stayed for just one night but were very happy with the hotel and the service provided. Our room had a balcony which was a bonus. Breakfast was comprehensive and the staff were friendly. We would recommend the Best Western Alpen as a great place to stay. Not far from the railway but far enough away from the hustle of the tourist areas to allow a quiet and restful stay.
from
Submitted on 04-10-2016
We arrived at the hotel late at night after an exhausting day of travel to be told our original budget room booking had been UPGRADED to a beautiful room on the top floor with breakfast included! We absolutely loved our stay in Zermatt at this resort and would definitely come back. We used the tennis court, steam bath, sauna, gym and pool all for free. The staff were very kind and the location is perfect. Breakfast provided many choices. Thank you for the amazing stay :)
from
Submitted on 11-11-2016
We went to Zermatt to celebrate our daughter's first birthday. Had an absolutely brilliant holiday. Pros Excellent service- the staff especially the front desk ( Lucia) and the restaurant staff was very courteous and helpful. They all speak English! Great location- right next to the train station and market Heated jacuzzi and swimming pool - perfect for relaxation Great view from the room - we stayed on the 2nd floor and had a panoramic view of the Matterhorn. Cons The massage room did n... Read more
from
Submitted on 11-11-2016
First of all i have to respectly appreciate of their kindly staff's manner. Clean rooms with a wonderfull view to matterhorn from it's lovely balcony. It's just about 5 minutes from the mail cable car station by walking. It has e beautiful garden. The breakfast is so delicious and nutricious to climb up. I hope to be in there one more time with enough time to sky.
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