from Saint Louis, Missouri
Submitted on 22-07-2016
A woman named Virginie from Divi Little Bay caught us on Back Street as we were window shopping in Philipsburg. She gave us two scratch cards, and if we got three matching symbols (which we did, of course), we won a prize: either $1000, a discounted (not free) vacation, or an iPad (provided we went to a 90 minute vacation club presentation). I mentioned that we'd already done a Westin presentation and received a free 5 day/4 night stay at the Westin Resort (their other "prizes" were also $1000 o...
A woman named Virginie from Divi Little Bay caught us on Back Street as we were window shopping in Philipsburg. She gave us two scratch cards, and if we got three matching symbols (which we did, of course), we won a prize: either $1000, a discounted (not free) vacation, or an iPad (provided we went to a 90 minute vacation club presentation). I mentioned that we'd already done a Westin presentation and received a free 5 day/4 night stay at the Westin Resort (their other "prizes" were also $1000 or an iPad), and she replied that she'd heard that morning that the vacations were gone.
She proceeded to "call" the office (looking back, I'm not sure she actually made a call) and said they told her the iPads were gone. She said we'd get free drinks (which is nice on a hot afternoon), and that if we didn't like our prize, we could trade it in for a prize from another list she showed us (such as $50 to the Shipwreck souvenir shop, $100 to the spa, etc.) She also said that even though it was a 90 minute presentation, we could leave after 60 (but not to tell them she said that).
When we arrived, they took our scratch card (which Virginie had written our last name on) and had us fill out a form. When our tour guide arrived, we asked about our free drinks, and he had no idea what we were talking about. I proceeded to explain what Virginie had said, so he went and got a manager, who also didn't know why she said we'd get free drinks. He said he would get us something, but it certainly wouldn't be alcoholic (unlike the Westin, where you DO get alcoholic drinks). We'd been out in the heat with nothing to drink all afternoon, so we got a soda and a water (not even a bottle of water - one lousy little plastic cup of water).
We went through the tour, and did not find the property to be very impressive. The three bedroom suite they showed us as part of the vacation club was nice, but the property itself was nothing special. Their beach was crowded and not very clean, and it's an older resort, so the architectural design showed its age.
We got back and got through them trying to sell us a vacation club membership, which, on its face, seems like it might be a decent idea for people who like resorts, but I travel to explore new places, not to hole up in a resort. I'm leery of investing in a new or unfamiliar concept long term - maybe they should offer a one or two year trial. We declined, and when we went to scratch off the prize code on our scratch card, IT WASN'T OUR CARD. It was a totally different design altogether! They stapled the WRONG card to our info sheet and could not produce our card with our last name on it. I was very upset, because who knows which prize we would have won, but then they proceeded to tell me that THEY ARE ALL DISCOUNTED VACATIONS - and not even to a Divi resort!!! You cannot win cash or an iPad because they do not exist - it's all a scam! Then I mentioned how Virginie said if we didn't like our prize, we could select from another list she showed us. They had the list, but said that wasn't true, either! They ended up giving us the promised Divi day pass (but their resort and beach weren't nice enough to warrant coming back), the discounted vacation card we "won", and $100 to the spa (which we selected because we actually already had an appointment booked at that spa - which was mediocre, by the way), and they threw in $50 in "Divi Dollars" for our trouble. This 90 minute presentation took a total of THREE HOURS.
When we came back on our last day on the island to use the Divi Dollars for lunch at one of their restaurants, the power was out, so we could not get food. An employee told us we could use them at any of the Shipwreck Shops, so we went to the one in Maho that evening, and the woman had no idea what I was talking about - they didn't accept them (shock and amazement). We were bound and determined to use them, so my husband went to their pricier restaurant late that night and ordered four desserts and two sodas to go (even though neither of us was hungry). When the hostess saw that he was paying with Divi Dollars, she got very snooty.
At least with the Westin, we got free drinks and an actual free vacation at their own resort. And to think we actually considered this place when planning our vacation. Avoid this place like the plague!