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Based on 838 reviews
Room & Rates

Apartment, 1 Bedroom (2AD+1CH)

  • One Bed
This room is Non-Smoking.

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Apartment, 2 Bedrooms (4/5 PAX)

  • One Bed
This room is Non-Smoking.

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Double Room

  • One Bed
This room is Non-Smoking.

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Single Room

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This room is Non-Smoking.

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Triple Room

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This room is Non-Smoking.

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Calle de la Princesa Teguise, 9<br/>Puerto del Carmen, Tias, Spain 35510

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AMENITIES:
  • Outdoor Pool
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 838 reviews
from
Submitted on 21-05-2016
Staying at the bitacora club was brilliant. From the minute we got there we were made to feel very welcome. It was my first time abroad and cant wait to go back. The bar owners were absolutely fantastic ! I would recommend it to anyone and have. Even just staying in you were never bored. Steph.. Scotland!
from Aberdeen, United Kingdom
Submitted on 23-05-2016
Theres not much more to say that everyone else has not - pretty much every single review for this place is bang on!!!! Good location - 5 minute walk down the hill then I would recommend a taxi back up as it is very steep which ever route you take back up.......and taxi is usually less than 3 euro. Rooms are spotless, all the staff are very friendly and provide a good service, the cocktails are good and the breakfasts are quality. Lots of people moan about the pool being cold but it is not that b... Read more
from Knaresborough, England, United Kingdom
Submitted on 26-05-2016
Brilliant location, very clean and tidy, always kept up with. we were there a week and they came in every other day to clean and refresh the apartment. Everything you would need for a week self catering. It's not 5 star, but you're not paying five star prices. It's spotless, and cheap. that's all you need. spot on, well done to all the staff
from Durham, United Kingdom
Submitted on 01-06-2016
Great apartment,spotless,lovely room next to pool. Only thing i didn't like was reception closes at 9pm,people were arriving and didn't have a clue where to go to check in,I think that needs reconsidering Staff are lovely and this hotel is such great value,would really recommend
from Dublin, Ireland
Submitted on 04-06-2016
We are just back from a week in a superior apartment. the complex is a lovely small complex with the added bonus of being a non smoking property, you can only smoke in one part of the complex. The apartments are huge, the towels changed every second day, however they only supply one hand towel and bath towel per person, they charge 2 euro extra per towel if you request them. Reception closes for siesta during the day for a few hours and then at night. Like everyone has wrote, Lidl is so ha... Read more
from
Submitted on 14-06-2016
We are just back from a great 1 week stay at the bitacora. The man on reception is so lovely and does everything he can to help you. The room was lovely and spacious and very clean. It is on a massive hill though, which isn't too bad if your fit but a few of the older visitors I spoke to did find this a bit of a problem however a cab from the beach is only 3 euros so worth doing that every so often. It's about 10-15 minutes from old town and about 5-10 to the beach but a lot of walking so bear t... Read more
from Dublin, Ireland
Submitted on 15-06-2016
Just returned from a family holiday after ten days here. Apartments were clean, well serviced with towels every other day but there was a cockroach issue which unfortunately is a hazard of the island. The complex is situated right at the top of cardiac hill which is fine if you want a cardio workout a few times a day but if you are unfit, elderly, disabled or have small kids in buggies a taxi to the main strip will cost you about ?3 a journey. The bar/restaurant staff were really chatty and pa... Read more
from North West England, United Kingdom
Submitted on 19-06-2016
Very clean and the Spanish staff are excellent. Hill is not amusing (we live in the Peak District so hills the norm!) makes you not want to pop back to the apartment until you have to. Unless you are willing to spend all your time and money there you are not made to feel that welcome. Apartments not fully equipped for self catering...minimal utensils. Balconies are not private...shared steps and open access to neighbouring apartment. Would not return or recommend
from port talbot
Submitted on 27-06-2016
Arrived at 12.45 didn't get key to appartment until 4pm, wasn't even offered a complimentary drink while we waited. Public toilets were not working and never any toilet paper in them or hand towels. Superior room had nice view but had to pay to rent iron and after paying 12 euros for a couple of days for wi fi in our room that didn't work either. Bar staff were very unhelpful and the beer was warm. Never again will I stay here.
from County Dublin, Ireland
Submitted on 27-06-2016
Just back from 10 days in the BitaCora this place is amazing really friendly staff, apartments are spotless i can't fault this place i would recommend it to anyone i will definitely be back there is a little shop located in the corner of the apartments which is really handy for the essentials
from Aberdeen, United Kingdom
Submitted on 02-07-2016
Just returned from a week long stay at the Bitacora Club. The overarching thing with this hotel is that you get exactly what you pay for. We arrived at the complex in the early hours, due to a long flight delay. We arrived to find that the Reception was in darkness. The Supermarket we were directed to was also closed, so we had to phone a number that was on a small piece of paper on a notice board. We had to do this to get a code for the complex and also find out which apartment we were in. We ... Read more
from Dublin, Ireland
Submitted on 02-07-2016
We booked the Bitacora Club through Thomson. When we arrived our apartment wasn't ready but we could leave our luggage in a room off the bar which didn't bother us and we went for a walk while we waited. The gentleman on reception was very friendly and polite and gave us a map of the area. Our apartment was spacious and airy. We had paid a small surcharge to upgrade to one of the recently renovated apartments. It was simple but we had everything that we could have needed for a self-catering... Read more
from
Submitted on 02-07-2016
About a 10 minute walk from both the old town and new town. Great place to stay - great location, good sized pool (and kids pool), on site supermarket (a liiiiiiittle bit overpriced but there is a Hiperdino and Spar located 5 minute walk away), spotless apartment and complex and there is a bar that also serves food (breakfast, lunch, dinner - all delicious). Only issues were uncomfortable pillows and it's located on a relatively steep hill so probable wouldn't be the best place to stay for someo... Read more
from Bradford, United Kingdom
Submitted on 02-07-2016
Arrived and booked in OK room was good but air conditioning didn't work spoke to reception and was told that we had to pay for it even tho we had booked a superior room as they had air conditioning in. Wasn't happy . Pool bar wasnt what we expected some staff were miserable, sometimes no draught beer and never had any change didnt use it too often after that. Holiday overall was OK it not sure we would go back tho
from Livingston, United Kingdom
Submitted on 05-07-2016
Stayed for a week in one of the superior rooms that was a decent size and was equipped with everything you would need. The beds were ok,but the pillows were rubbish and the large sofa was very comfy. The pool area was very clean and there are plenty of loungers to go around. Some of the apartments balconies are facing out on to the road depending on which side you are staying. The bathroom was nice and clean also, but the shower head holder on the wall was only held on with one screw and was ver... Read more
from Cork, Ireland
Submitted on 06-07-2016
Am seriously gutted I'm home from the bitacora had such an amazing time. Rooms amazing and clean staff excelent Shop on-site handy for the essentials nothing to much trouble for the staff Had a few great night's at the on-site bar especially the drag show night also the Friday day time b.b.q amazing food and a great atmosphere! and also had a few meals off the lenghy menu which were cooked beautifully with such great presentation that you wouldn't expect to get in a pool bar type restaurant. ... Read more
from Derry, United Kingdom
Submitted on 06-07-2016
Complex spotless as was our apartment. Ate at pool bar once as it was just ok..ate mostly in the new town..complex is basic and found it strange that reception closes at 9pm and doesn't open until 9pm.,pool freezing but grand once u in..WiFi ok at pool etc..paid for WiFi in room for 3 days but it wasn't great reception. Bitacora is situated on a hill but it only costs about ?2.50/3.00 for taxi to or from either new town or old town..would I stay here again..not sure..probably depended on pri... Read more
from Worcestershire, United Kingdom
Submitted on 06-07-2016
We arrived at the Bitacora to a lovely room which was generally clean and tidy and over looked the pool. The air-conditioning is expensive so we opted out. We were happy with everything over the weekend until the Monday. We woke up to at least four workmen drilling, disk cutting and grinding away on the poolside! We hoped they would finish the work promptly so we could relax. They didn't. This continued all day, way past 6pm. It was so loud and created a huge amount of dust which was flying ev... Read more
from
Submitted on 08-07-2016
After having read the reviews I was wondering what makes a perfect holiday, well the sunshine, sea and service with a smile. I have just spent two weeks at the bitacora with my wife and two children and arrived at the hotel late, to find a closed reception and at first I was unhappy but to then find a note of all the details i needed left me with confidence. I checked in but had no time to go shopping so decided to have breakfast at the pool bar/ restaurant the following morning, service with a ... Read more
from bb11 lancs
Submitted on 11-07-2016
just arrived home from the Bitacora apartments in Lanzarote and had a lovely time. The apartments are spacious, clean, bright and modern. Plenty of sun beds around a large (cold) pool and a smaller pool for the kids. Sun there all day long. Nice food from the poolside bar but the bar closed early evening. The reception doors were locked at 9.30pm and we had to use a gate with a code to gain entry after 9.30 . The walk back to the apartments after a night out was a great way to keep fit because ... Read more
from Coventry, United Kingdom
Submitted on 12-07-2016
Stayed at the bitacora for a second time, and loved it as usual! Great place, good location (although is at the top of a hill, not good if you not very mobile), very close to beach, shops, restaurants, harbour, all with in an easy 10 minute walk. Made to feel very welcome, rooms very clean, will be returning again. Make sure you visit palms on the front, lovely staff, good food, beautiful view.
from Liverpool, United Kingdom
Submitted on 13-07-2016
Basic self catered apartments which was fine for us as we are out most of the time. Not impressed with the complex- repairs being conducted and areas fenced off during the whole of our stay with no apology. When we arrived there was no welcome and we were given our keys and left to get on with it. It felt like there should be a turnstile at the reception desk. Smokers are forced to sit outside the bar as smoking isn't allowed on the balcony. We paid for wifi for one day and the signal quality wa... Read more
from Bathgate, United Kingdom
Submitted on 16-07-2016
Lovely time here pool bar staff execelent food good lovely friendly people nothing to much trouble bbq and fun night great fun thank you Family from Bathgate xxwould recomment for a nice relaxing break
from Coventry
Submitted on 19-07-2016
Can't fault the place! We stayed in a superior apartment which was clean and had everything you'd need in an apartment. The service from reception was faultless. Always there to help when asked. Pool and pool area always clean, towels replaced on a regular basis, restaurant perfect for drinks or something to eat for lunch or breakfast. Beds comfy, comfy sofa. Perfect location, half way between old town and new town. Beware the hill on the way back from new town. However, the whole island ... Read more
from Ireland
Submitted on 24-07-2016
We stayed in an apartment on this complex for a week in July 2016. We had a lovely apartment on the first floor. Each apartment is either on ground level or on the first floor. They surround a swimming pool and a kiddies pool. It was extremely clean every day. We noticed staff every day cleaning and our apartment was cleaned and towels changed every second day. The man at reception was very helpful and always advised us well on places to eat or activities to do. He is excellent at his job! There... Read more
from Wicklow, Ireland
Submitted on 26-07-2016
myself and my family stayed here between the 8th and the 23rd of June, accommodation was value for money, the so-called cafe/ restaurant...needs a total overhaul.....we went there on the first morning of our holiday...2 of the family's food had arrived and finished at least 15 minutes before my wife's and my food was served, hygiene levels were non existent...asked for a cappuccino....got what tasted like standard instant coffee with hot milk. the taste was viol. the bar-b-que night was a waste... Read more
from Manchester, United Kingdom
Submitted on 26-07-2016
Stayed with partner and family. Nice walk to the front, rooms were spacious and clean, great location to the old town and the main strip The hill wasn't as bad as some reviews made out. Just booked to go back in November 2016.
from
Submitted on 01-08-2016
Had a great stay here. Very clean. The lady in the pool bar was great, didn't get her name but very friendly and helpful served great food at good prices too. Apartment was spotless, pretty basic but everything you would need including a hairdryer. Don't forget your beach towels as these are needed to go by the pool. An enjoyable time was had by all the family.
from County Dublin, Ireland
Submitted on 03-08-2016
i really enjoyed my stay hotel is spotless clean service is brilliant staff are nice and friendly my only complaint would be that it would need better quality pillows for a good night sleep I have stayed here twice and have it booked again for 10 days at Christmas
from Naas, Ireland
Submitted on 05-08-2016
Just returned from a fab holiday in the Bitacora Apartments, spotless clean all round, staff and maintenance personal very friendly. Only down side for us was "bed gate" as we called it, pool area opens at 9am but if your not there at 8.45 waiting you would not get a bed by the pool, it was like a stampede every morning funny to watch. The pool Bar Breezers was absolutly fab, Jenny the owner her daughter Daisy, Jack her son and all her staff were amazing. really made our stay so enjoyable, ha... Read more
from Tipton, United Kingdom
Submitted on 06-08-2016
We had a great holiday in these apartments. Very clean, basic apartments, but with all you need. Good pool area, despite the mad rush for a sunbed, some queuing from before 8.30. Our kids made lots of good friends around the pool and were sad to leave them. We only had one meal in the bar, but that was good, nice people who served us. On site shop was well stocked, but we mainly used the nearby Lidl, Spar and Hyperdino. Would definitely be happy to go back
from
Submitted on 07-08-2016
An ideal location equally between the old town and the sea front strip. The apartments are very well fitted out and are kept spotlessly clean. The pool is lovely if a little deep for the nervous swimmer. The bar restaurant serves nice food but closes early most nights. The supermarket on site is very handy but a little pricey. Lidls is 5 minutes up the road so go there if you need to stock up. The hill from the main strip up to the apartments is not for everyone but a taxi will only cost 2.50 e... Read more
from Penryn, United Kingdom
Submitted on 09-08-2016
The apartment was dark, infested in cockroaches and we were refused a room change. Building work going on so couldn't sit inside or outside apartment, beach was far away and down a very steep hill, awful experience. Tried to complain to Thomson but their complaints website doesn't work, finally got through on phone to be told wrong number, and then system down - all this and we paid extra for the superior apartment!!!
from
Submitted on 13-08-2016
Had a fab holiday in Bitacora in July with friends of ours , I would highly recommend these apts , we did have ants but when I pointed them out everywhere was treated and problem solved , the whole complex is spotless and very helpful in reception ,"BEDGATE" was the only down side to this complex, the stampede while on one hand hilarious was by the end of holiday also very annoying ,if each apt was given an allocation of 2 beds that would be a good ,breezers bar for us was fab Jenny and all h... Read more
from
Submitted on 13-08-2016
I recently visited the Bitacora apartments with my partner. We requested a first floor apartment after reading reviews (Glad we did so, as the upper floor apartments are much more private and less prone to insects.) The apartments were very clean with most of the things we needed. There was no hair dryer but if you ask at reception you can hire one for 1 euro per day. The apartments are close to the beach and both old town and new town where their are lots of restaurants. The hill isn't to bad a... Read more
from Belfast, United Kingdom
Submitted on 14-08-2016
Just home from the bitacora. The complex itself is small and the rooms are very adequate, most things provided for self-catering. There is no entertainment was so ever during the day by the pool, no games and not even a bit of poolside music. The days there can get very boring indeed. For the first 3 days i genuinely thought the bar manager was a tourist, she sat by the pool dring with friends. It was only when i heard her telling other guests to make sure they brought there empty glasses back i... Read more
from Wolverhampton, United Kingdom
Submitted on 15-08-2016
We stayed from the 25th July - 8th August and had a fantastic time at the Bitacora. We stayed in one of the superior apartments that had recently been done up and they were very clean and the towels and bedding were changed regularly. Could not fault the apartment one bit. Lovely clean pool area which was spacious. The only downside was that it was hard to get a sunbed and if you wanted a bed you had to que up before 9am because they were all gone within 5 minutes. The location of these apart... Read more
from Gloucester, United Kingdom
Submitted on 16-08-2016
Clean, neat and tidy. Offers everything that it advertises. You pay for what you get, No complaints whatsoever. Incredibly central, walking distance to everything. Fabulous sized pools, one for adults, one for kiddos. Entertainment provided on occasion. I would definitely stay here again.
from Cambridge, United Kingdom
Submitted on 16-08-2016
Just returned from bitacora in lanzarote , we had a fantastic holiday rooms very clean and spacious the concierge staff were brilliant always helpful and friendly . The bar attached was a family run establishment Jen the owner made us feel so welcome from day one , a couple of times a week entertainment was laid on which was brilliant , good food reasonably priced the barbecue night is a must not laughed as much in a long time . Will definitely be returning in the future sharron , Jason and safr... Read more
from Galston
Submitted on 25-08-2016
We stayed at the Bitacora from 16th-23rd August and if I am totally honest this place was amazing for the price that we paid! We have not laughed as much as we did the night that the drag act was on. The Bitacora does not claim to be a 5* hotel so we didn't expect 5* facilities, think people need to judge based on the price they pay. Rooms had everything we needed including a hairdryer in the bathroom. Aircon was included in my holiday price because I selected the superior room. One tiny downsid... Read more
from
Submitted on 26-08-2016
Arrived at the bitacora late and was shocked to see that the reception was closed and had to collect keys from the onsite shop but no hassle very easy. Rooms beautiful and as others have said you get what you pay for loved the aircon a must in the summer !! The following day was a rush to grab a sunbed were a lot of selfish guests leaving towels on beds for hours without using them this was a problem our entire stay!! we ate at the pool bar often lovely food and friendly staff nothing to much t... Read more
from Hartlepool, United Kingdom
Submitted on 02-09-2016
Great hol from start to finish the room 1st floor very comfortable pool view from our terrace all the staf very helpful and friendly the whole place nip clean , the room was excellent clean and comfortable,the maids did a fabulous job ,I would go back tomorrow the hotel is a 5/10 minute walk from the strip ( there is a killer steep bank if you take the short way to the strip ) kep us fit . Just to reiterate the hotel was first class as where the staff
from Bridgend, United Kingdom
Submitted on 06-09-2016
Stayed in bitacora 11 apartments had a fab week the bitacora club is across the road large swimming pool and a kids pool and plenty going on.down the hill to the strip and a short walk to lidl and the old town.
from Glasgow, United Kingdom
Submitted on 06-09-2016
Apartments fine rules around the pool area and complex shocking spanish kids in the pool at 3.30am in the morning wakening people up and 2.30am the next morning if you want go climb cardiac hill everyday then the locations fine also people putting towels on beds and not lying on them for hours and if your going to bitacora dont get the bus transfer to your destination it takes to long its only ?15 euros in a taxi from Airport n only takes 10-15 mins
from Jersey, United Kingdom
Submitted on 13-09-2016
I have stayed at The Bitacora Apartment Complex several times over the past 6 years. I return time and time again because it is superbly located for all that I wish to see and do when I am chilling in Lanzarote on holiday. It is 10 mins walk to the sea, 10 mins walk to the Old Town, and less than 10 mins walk to the wide range of shops at The Biosphera. The complex itself is clean and well managed, it is family-friendly, the staff are always helpful and there are a variety of apartments availa... Read more
from
Submitted on 14-09-2016
I stayed here after my original accommodation was booked out and they arranged I stay here. Clean apartments with lovely friendly staff. 5mins walk from the strip. Definitely would recommend here to stay
from Hartlepool, United Kingdom
Submitted on 15-09-2016
Bitacora is lovely we stayed in 1 bed luxury apartment and this was lovely so glad we had aircon as it was very hot. staff very friendly wouyld definately go back only thing was the bar closed very early. Room was lovely very spacious and balcony decent size overlooking the pool. Fab time booking again for next year
from Dublin, Ireland
Submitted on 15-09-2016
I stayed here with my girlfriend for 10 nights, and had an absolutely fantastic time! Lanzarote is an amazing island, and has so much to offewr, and the Bitacora was perfect for the type of holiday we were looking for. The pool is a great size, and is a great way to cool down in the heat, and the appartment itself is spotlessly clean, with a big bathroom, and a nice area to cook, and a couch/tv if required. The staff were all very friendly and helpful with directions, and will call a taxi for on... Read more
from Burnley, United Kingdom
Submitted on 17-09-2016
Back again, to our favourite apartments. Everything great as usual. Got the room we asked for as usual. The chamber maids work hard but have to give a mention to Rodri who was working for over 70 hours this week, due to Marco being on annual leave. Some people may moan about it being at the top of a hill, but its not too bad if your fit and healthy ??? We will be back again soon.
from Dublin, Ireland
Submitted on 22-09-2016
We have just returned from a week in the Bitacora. Absolutely loved the apartments and can honestly say they were the cleanest apartments we have ever stayed in. Fantastic, small and quiet complex. Lovely staff. Well equipped apartment (we booked a superior room) with kettle, toaster, microwave, hob, fridge and all utensils. Great range of tv stations free of charge. Wifi was ?25 for the week and decent enough coverage. Aircon you have to pay for but don't really need as the fan in the sitting... Read more
from
Submitted on 26-09-2016
Just come back from 9 days at Bitacora. Had a superior apartment which was fine apart from no balcony and shared back patio area. Pool area kept very clean and always plenty of sunbeds. Didn't use the pool bar as spent most of the time at the beach but looked OK. Location was too far off the main strip up a very steep hill so would not use them again.
from
Submitted on 27-09-2016
Stayed here for 10 nights with my boyfriend. We booked a superior apartment and was pretty basic but was nice. The apartments were kept clean and so was the pool area. We never had a problem getting a sunbed at the pool. The apartments are in a good location, close to the beach and the old town and the main strip. Its up a big enough hill but it didnt bother us. The only thing we would have liked was for the pool bar to open a little later as it closed at about 6 every evening apart from the bbq... Read more
from Newtownabbey, United Kingdom
Submitted on 29-09-2016
We have stayed here on many times...even though it says rooms have been upgraded....standards have dropped since being sold to new spanish owners... If you want a poolview itl cost u extra on top of the price of Superior apt price... Apt 205 had ants in the cooking area...fridge was well past its days... The place was clean...but cleaners didnt do the towels and brush floors as much as before.. Pool area is cleaned everyday... **** Restaurant And Bar **** We just found it utterly disgraceful tha... Read more
from
Submitted on 30-09-2016
Just arrived home from Bitacora lanzarote club. Puerta del carmen. Absolutely spotless, relaxing, friendly, pool immaculate, plenty of sun beds, safe and secure. A very big thankyou to Jen who owns the Breezers pool bar and heads up a fantastic team Monique, Jack, Daisy, not forgetting Pearce & Ken who are part of this wonderful team. We were made to feel so very welcome. They made every effort to remember peoples names and provide good quality food and entertainment. If you support the pool bar... Read more
from Neston, United Kingdom
Submitted on 01-10-2016
Only one rule in this apartment block and it is.......there are no rules !!!! You get a leaflet when you check in stating it is not allowed to smoke on your balcony so what do people do ? they smoke on their balconies. We had people next door and below us who smoked. Another rule states no smoking around the pool. So what do people do ? They smoke around the pool. No one challenges the smokers so why have the rule in the first place ? The bedding and the towels are not changed unless you are sta... Read more
from Doncaster
Submitted on 03-10-2016
We booked a superior room - definitely worth upgrading for the aircon that is included in the price and the room we stayed in was great (212). The room, pool area and reception areas were spotless. We didn't eat in the hotel so can't comment. The hotel is at the top of a steep hill, which wasn't an issue for us but may cause an issue if you have problems walking, however taxis are around 3 Euro to the strip or the old town/harbour. All in all, good value for money
from Upton, United Kingdom
Submitted on 04-10-2016
We have just come back from 14 nights at the Bitacora. Good bits first,,,, we stayed in room 209, which was very spacious for the 2 of us. Everywhere seemed clean, the bathroom had a hairdryer which I didn't expect :-) and the shower was really good, it had great water pressure and obviously with the solar power there was plenty of hot water. We are both "pensioners" (just lol) and I am very unfit, however we did the cardiac hill every time we went out, down and up, only using a taxi twice, be... Read more
from GLOUCESTER
Submitted on 04-10-2016
Had a fantastic stay at bitacora. Jenny and her staff, are fantastic, and nothing was a problem. The rooms are immaculate, as is the bar an pool area. Met some wonderful people. Highly recommended. Kim and kev h.
from Coatbridge
Submitted on 04-10-2016
The place badly needs updated.Patio furniture breaking when you sat on it because the stuff was that old. Reception were not very helpful. Needless to say we won't be back. Suppose to be a superior room but very basic.
from
Submitted on 05-10-2016
Just got back from a week here. The apartment was clean and a decent size, there were no issues with sun loungers etc by the pool etc...however they were the only positives. We paid extra for a 'superior' room with a pool view, we got a basic room with a view of the pool table, no balcony just a shaded patio. There were 2 single beds pushed together in the bedroom ... which may as well have been planks of wood they were that hard. And the kitchen was dated and dirty. If you value your sleep/res... Read more
from
Submitted on 09-10-2016
Me and my partner are just back from 12 days at bitacora. Lovely place very clean the maids are in every 2nd or 3rd with clean towels bed was changed twice as well. All reception staff very helpful and nice. The people that worked in the pool bar Jennifer, Jack etc were great very helpful and very nice people. We ate at the pool bar a few times, jacks pizza especially the new yorker was better than dominoes ??? the whole complex was very clean they were out everyday cleaning the pool area an... Read more
from Clonmel, Ireland
Submitted on 10-10-2016
stayed in the bitacora in sept 2016 the hotel was excellent rooms very clean room cleaned every second day fresh towels and fresh linen pool aera was great lovely pool and plenty of sun beds the pool bar excellent lovely food jenny her 2 kids and staff were very friendly and helpful always ha a smile for every1and jenny always went out of her way to make sure her customers were happy cant wait for next year to go back there again pat and val
from s wales
Submitted on 10-10-2016
Where to start ? We arrived last Sunday ,after travelling all night we decided to just sleep by the pool after we arrived around 12pm sadly this never happened as the noise from. A large group of friends was horrendous!! Oh well they are on holiday so we couldn't say anything ! Went out for a meal that night but we were totally exhausted so decided to return to our accommodation at 11pm hoping to catch up on a long awaited sleep ? Sadly this wasnt to be ! The same large group of people ha... Read more
from Glasgow, United Kingdom
Submitted on 10-10-2016
Fab time as always at Bitacora Club all thanks to Jen and the team at the pool bar. Always made welcome and always looked after ! Food is excellent value for money and breakfast always yummy. Thanks again guys for looking after me. See you all soon.
from
Submitted on 11-10-2016
Staff : all the staff were very welcoming and super friendly . When we first arrived we had trouble with the main door not locking . The guy on reception explained that it would be sorted out first thing in the morning as we didn't arrive till 22:00 . By 10 am sure enough it was fixed . Apartment: we stayed in a superior room . Was super clean , everything you would need , the sheets and towels were changed twice . All spotless . Tv didn't have too many channels but we brought a memory stick ... Read more
from County Wexford, Ireland
Submitted on 23-10-2016
My husband and I stayed here for 9 nights (October 2016). Our apt clean and comfortable, cleaned 3 times during our stay with towels changed each time and bed linen changed once. The pool area was cleaned every morning. It is a small complex and was lovely and peaceful until our third day when an undesirable crowd checked in and showed no respect for anybody on anything. Rodrigo in reception is very friendly helpful and welcoming. The apartments are in a good location within walking distance of ... Read more
from
Submitted on 24-10-2016
We stayed at from the 9th October for two weeks and had a superior room which was well equipped with everything you need. We had a road facing balcony which was nice because the road wasn't too busy when we used it. All the staff are really friendly and helpful. The pool area was always really clean and plenty of sun beds and the hotel is in a good location.
from Swansea, United Kingdom
Submitted on 30-10-2016
We arrived at the Bitacora Club on 27th September and stayed for a week. On first appearance the complex looked clean and tidy. The gentleman behind the desk checked us in and then asked us for a room voucher as we had booked through onthebeach.com. We had no correspondence from the booking website or from the hotel itself to tell us that we would need a voucher on arrival. We explained this to the gentleman who told us that we need to provide the voucher in order for the hotel to claim VAT on ... Read more
from
Submitted on 31-10-2016
Just back from another absolutely fabulous two week stay at the bitacorra it is our for year in a row now going to this apartment complex and we can day nothing only wonderful things about it. The owner Jenny and all her staff are very friendly and helpful and this year I must give extra thanks and credit to the receptionist who went completely out of his way one morning and have up an hour of his time to help me translate on a phone call thank you so much again for that. The apartments and pill... Read more
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Submitted on 04-11-2016
Very clean and spacious apartment, all equipment needed in self catering hotel, good location, friendly and helpful staff. Towels changed every 2 days, but fresh towel left for each person for each day. Possibility of buying excursion, renting a car, booking taxi or buying post stamps in the reception, handy supermarket on site, secure gate out of hours.
from
Submitted on 04-11-2016
If you want to sleep in a clean bed don't come here!! We stayed for 1 week and could not have clean sheets unless we paid for them!! We have stayed in plenty of budget apartments to know when we are being taken for a ride.
from
Submitted on 05-11-2016
Lovely complex, everything you need for a nice quiet holiday, it was spotlessly clean, towels changed twice, and cleaners came in twice which was ample, hill was a bit of an issue , but wouldn't stop me going there again
from newcastle
Submitted on 05-11-2016
A basic but lovely clean complex. Friendly staff who worked extremely hard to keep the apartments at their best. Good housekeeping. No problems getting beds around the pool especially when the staff restrict people from being round the pool before 9am when it is being cleaned out. Cleaners kept on top of replacing towels, toilet rolls ect and you only needed to ask if you needed anything. A bit of a hill to walk up from the main strip but doesn't cost much in a taxi if you can't manage. Shop ... Read more
from Aberystwyth, United Kingdom
Submitted on 10-11-2016
It's been a few weeks since we returned to the UK from our holiday here and have just got around to writing this. I'll start with the bad points...... Right now the good points. Spotlessly clean rooms. Cleaned regularly. Comfy beds. Plenty of sunloungers. Receptionists great (to the moaners try speaking a bit of Spanish, like you do realise you're in a foreign country!). The bar run by Jen and her family was fantastic, family friendly, reasonably priced with no hassle or pressure to eat or dr... Read more
from england
Submitted on 16-11-2016
I booked to stay here after reading other reviews... yes was very clean... even saw someone cleaning sun beds! The apartment we had was superior I think just due to flatscreen tv. Wouldn't waste money upgrading... also apartments on first floor no good if not fit. Wouldn't say staff are over friendly chap on reception you have to speak to him. As stated no music round pool and you can never tell when bars open.. location wise again only stay here if fit... way out up steepish hill with few twist... Read more
from Wishaw, United Kingdom
Submitted on 16-11-2016
Just going home from a 10 day holiday from the Bitacora. .The reason I booked this place is because of the reviews were mostly good and it certainly has turned out that way ,some of the negative reviews are just some people just don't know how enjoy themselves or they are just totally negative no matter what. .first of the rooms are great. .got a big king size sofa bed which is really comfortable. .The people who run the bar especially big Jenny. She does a fantastic job and tries her best to m... Read more
from Mountbellew
Submitted on 17-11-2016
Stayed for a week. Clean quiet and secure. Shop and bar/ cafe on site. Plenty of poolside beds. 10 minutes walk from beach and strip and 15 mins walk from old town. Lidl nearby. Would definitely stay here again.
from Londonderry
Submitted on 20-11-2016
Tired, very clean one bedroom apartment cleaned once during a week's stay. Towels changed once. Pool area cleaned every morning. Got a sun bed everyday. Begrudged paying for wifi £25 for week, was poor at times. Smoking law/apartment rules ignored by a few smokers. Quiet and secure location. 10 to 15 mins hill climb up and down to strip was fine. Lovely weather. Booking in on arrival, no receptionist on, bar maid took passports and hotel vouchers placed them in a basket with others and issued y... Read more
from Kent United Kingdom
Submitted on 21-11-2016
Got home from here on 18.11.16 after a fantastic 10 day break. Weather was brilliant, apartments have everything needed and are clean and comfy, Great pool area & plenty of sunbeds, plenty of bars and restaurants nearby if you fancy venturing out for the evening. Big up to Jen and her family who run the on site bar/restaurant and really do go out of their way to make you feel at home, all food and drink is reasonably priced, and the entertainment when laid on was brilliant, we had such a laugh... Read more
from Coventry
Submitted on 23-11-2016
Stayed at the Bitacora end October beginning of November The apartment has 1 bedroom with a sofa bed in the lounge area, big enough for the 3 of us, couple & teenage son. Its basic but for the amount of time you spend in the apartments it is adequate for all your needs. Guy on reception is very helpful. We didn't eat at the bar restaurant just had a few drinks there. The cleaner came twice in our week but we did not have sheets changed. Beds were comfortable. The pool was very cold but you soon ... Read more
from
Submitted on 27-11-2016
Stayed here in August with my teenage daughter. Has a brilliant time. The highlight of the holiday has to be the pool bar. Staffed by Jenny and her family who took time to keep us entertained throughout our holiday. Entertainment was good in the evening, in the pool bar, a drag show, pig racing, Michael Jackson experience. And the prices were really reasonable. Thanks Jenny., we will visit you again. Jacky and Becky
from Barnsley, United Kingdom
Submitted on 29-11-2016
Stayed at Bitacora for 2 weeks in November and have no complaints. The complex and apartments are maintained to a high standard. We found the staff to be very helpful if there was anything that needed sorting out. The Bitacora is in a good location for visiting both the old town and new town and the hill did not present a problem for us although we are over 60.
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