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Barceló Santiago

Tenerife Sur, Canary Islands, Spain (TFS)

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Based on 4460 reviews
Room & Rates
Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

2 Twin Beds
258-sq-foot (24-sq-meter) room, balcony with beach views

Entertainment - Free WiFi, 32-inch flat-screen TV with satellite channels
Food & Drink - Minibar
Bathroom - Private bathroom, a hair dryer, and a shower/tub combination
Practical - Safe, desk, and phone; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Double Room, Sea View

Double Room, Sea View

2 Twin Beds
258-sq-foot (24-sq-meter) room, balcony with beach views

Entertainment - Free WiFi, 32-inch flat-screen TV with satellite channels
Food & Drink - Minibar
Bathroom - Private bathroom, a hair dryer, and a shower/tub combination
Practical - Safe, desk, and phone; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

2 Twin Beds
258-sq-foot (24-sq-meter) room, balcony with city views

Entertainment - Free WiFi, 32-inch flat-screen TV with satellite channels
Food & Drink - Minibar
Bathroom - Private bathroom, a hair dryer, and a shower/tub combination
Practical - Safe, desk, and phone; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Twin Room, 2 Single Beds

Twin Room, 2 Single Beds

2 Twin Beds
258-sq-foot (24-sq-meter) room, balcony with city views

Entertainment - Free WiFi, 32-inch flat-screen TV with satellite channels
Food & Drink - Minibar
Bathroom - Private bathroom, a hair dryer, and a shower/tub combination
Practical - Safe, desk, and phone; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Barceló Santiago
Calle La Hondura, 8 Puerto de Santiago, Santiago del Teide, Spain 38683

Rooms
Make yourself at home in one of the 406 air-conditioned rooms featuring minibars and flat-screen televisions. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have shower/tub combinations and hair dryers.

Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, an outdoor tennis court, and a sauna. Additional features at this resort include complimentary wireless Internet access, an arcade/game room, and gift shops/newsstands.

Dining
All-inclusive rates are available at this resort. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Satisfy your appetite at one of the resort's 2 restaurants. Relax with a refreshing drink from a poolside bar or one of the 3 bars/lounges. A complimentary full breakfast is served daily.

Business, Other Amenities
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Self parking (subject to charges) is available onsite.

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Know Before You Go

  • Cash transactions at this property cannot exceed EUR 2500, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Self parking fee: EUR 10 per day
  • In-room safe fee: EUR 3 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

AMENITIES:
  • 24-Hour Front Desk
  • ATM Machine
  • Beauty Shop/Salon
  • Dry Cleaning Service
  • Elevator / Lift
  • Fitness Facility
  • Free Breakfast
  • Game Room
  • Gift Shop on Property
  • Kiddie Pool
  • Laundry Services/Laundry Facility
  • Multilingual Staff
  • Poolside Bar
  • Porter / Bellhop
  • Sauna
  • Shopping
  • Spa Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 4460 reviews
from Birmingham, United Kingdom
Submitted on 28-05-2016
My Husband and I had the pleasure of staying in this hotel last week, we upgraded to a Junior Suite (Rm 822) and it was definitely worth the extra money in my opinion, it is located on the Los Gigantes cliffs side of the hotel, facing the sea and has sunshine from sunrise to sunset on the wrap around balcony, own sun beds and the most stunning views of the cliffs! The staff are all unbelievably helpful and pleasant, always polite and professional, the food is buffet style and even as a veggie I... Read more
from hertfordshire
Submitted on 29-05-2016
this was our 12th visit. usually go in january but had to postpone to april due to surgery. as expected hotel was busier and more children as we hit the end of easter holidays. however we had a great time. as long term returning customers we appreciated the welcome touches etc. already booked fro january next year. some slight changes - not all for the best - and certainly there was a lack of chefs preparing food at the grills in the evenings and there was always a queue for the grilled meat and... Read more
from Llanelli, United Kingdom
Submitted on 29-05-2016
I'm at the end of my holiday at barcelo Santiago and I can say me and my daughters have had a amazing time. The staff are fab and they do fantastic day time activities from French bowls to shuffle board to Aqua Zumba and many more. Evening entertainment is also fab. Food is lovely as well. Also go to loro parque up north as its a great day out. U don't have a beach or many shops by but as we found out u have so much on site to do u don't want to leave. I will definitely be coming back ð???ð??».
from Portsmouth, United Kingdom
Submitted on 29-05-2016
A clean and tidy efficient hotel in a superb location . Hard working and friendly staff doing all possible.to make sure that you can have a relaxing or if you want a busy holiday.Entertainment if you want it but easy enough to to escape from if not interested.Not found the perfect hotel yet but if something is not to your liking talk to the staff i am sure they will do all possible to put it right. Good choice of food and quality was good. Restaurant was very busy so you wont get that extra spec... Read more
from northampton
Submitted on 29-05-2016
We have been frequent visitors to Barcel Santiago for over 25yrs and our most recent visit was of the highest standard ever. The quality of the food has improved greatly and the atmosphere was so relaxing we can't wait to return.
from Birmingham, United Kingdom
Submitted on 07-06-2016
Upon arrival we were placed in 2nd floor (x4 rooms) which were very nice but being on the ground floor the views were not the best and you had people walking past. Also cock croaches in one of the rooms! We requested a change of rooms to be higher. Was told to come back the next day and we could be moved. Had to wait a further day and was only moved up one flight. Better than nothing. Two days into the holiday we could now unpack. The variety of food was excellent and the bar snacks were ... Read more
from Skegness
Submitted on 07-06-2016
We have recently spent a marvellous week at the Barcelo Santiago. The location presents beautiful views of the ocean and nearby coastline. The staff were very attentive and gave a first class service in all departments often making that extra effort to say smile and say hello. The hotel was very clean and the food was excellent. We forgot to collect a dvd from reception which they posted on to us free of charge. We definitely want to return.
from Sandved, Denmark
Submitted on 07-06-2016
Fantastisk holliday, great service, serviceminded staff. Restaurant, poolarea and Room was super, perfect cleaning, fantastic view and location. Highly recommend the hotel - great for family, friends and Young ones. Absolutly nothing to complain about.
from London, United Kingdom
Submitted on 07-06-2016
Overall me and my partner really enjoyed our stay; will book this hotel again. You need to have more staff like Nancy who was pleasant from the beginning to the end. All other staff were very professional and friendly however Nancy made a great first impression. Entertainment was very good but after it finished it would have been nice for the music to continue. Also the bar to run past 11pm.
from Northamptonshire, United Kingdom
Submitted on 08-06-2016
Me and my friend stayed at the Barcelo Santiago Hotel for two weeks and had the most fabulous time! The hotel was immaculate and the staff were attentive and friendly - always going to the extra effort. There are 3 pools, a pool bar with excellent food, lovely cocktails and wonderful waiters, and the most incredible views of the ocean and mountains surrounding the hotel. The food from the hotel itself was brilliant, had lots of variety and there was something for everyone! Every evening there is... Read more
from norwich
Submitted on 29-06-2016
Don't bother with the pool,sauna in the spa. Not worth the money. Stayed in a superior room with hot tub. Bed was very comfy. Not much storage space. Deco and furnishings are pretty poor, the bathroom not much better. Love the hotel, location ,outdoor eating, and views. But the rooms are very poor, not 4 star standard. It's about time they were updated. Will we go again. Would love to, but not before thdy have improved the rooms
from Liverpool, United Kingdom
Submitted on 29-06-2016
Excellent location food wonderful staff outstanding a truly memorable holiday and I would recommend this hotel to families and couples there us plenty to do in the surrounding areas uf you want to leave hotel
from Liverpool, United Kingdom
Submitted on 30-06-2016
Just arrived back in UK from a one week stay at this hotel and to be honest I was hugely disappointed! The hotel has some lovely outdoor areas and our room had a fabulous sea view- but that's where the good points end. The rooms on floors 1-5 desperately need upgrading and haven't been since 1999 and lots of guests on the third floor had problems. We arrived Tuesday and were greeted by a strong smell of bleach in the bathroom, ants in the sink, a broken fridge, air conditioning that only blew ou... Read more
from
Submitted on 01-07-2016
Booked this hotel after seeing it on the thomson website an thought £300 HB was a good deal. However upon arrival at our room 114 I can see why it was so cheap. The pool area, dining area, reception an bar is lovely, can't fault it. But the room was a massive let down, first 3 days we had ants running everywhere, mites in the wooden furniture so had to live out of our case for a week, cockroaches and some sort of insect covering our curtains which can only be described as centipedes. The wooden... Read more
from Ramsgate, United Kingdom
Submitted on 01-07-2016
This hotel was very good. We stayed for a week, returned a few days ago. It deserves it 4 star rating, the customer service was excellent from the cleaners all the way up to management. Huge choice of food. Rooms very clean, sea views good unless you are ground floor at the side of the hotel and then you have a fence around the perimeter, which i understand is for the security of the lower rooms. A few bars and restaurants around the hotel. Very hilly in the surrounding areas. Bus service good... Read more
from
Submitted on 01-07-2016
I stayed in this hotel with my boyfriend last year for a week and decided to return but this time for 2 weeks. What a difference a year makes! Last year the food was amazing! The food this year was extremely repetitive and bland, there was little variety. (Apart from breakfast which was amazing, although the pancakes were undercooked And raw in the middle). The rooms are in need of redecorating. The staff were quiet helpful Nancy on reception is lovely! Also love the hotel cat! Wanted to take hi... Read more
from Basildon, United Kingdom
Submitted on 02-07-2016
Such an amazing hotel with an incredible view. There is not a single fault about the hotel at all. My partner and I have just returned after 11 nights and cannot wait to go back again. Upon arrival we were greeted with a glass of Cava and food in the restaurant as we had arrived late and normally dinner would have been finished. They literally thought of everything. The hotel room was spacious with an incredible view, we were initially concerned as we were on floor 2 which meant our balcony ba... Read more
from
Submitted on 03-07-2016
Visited the Barcelo Santiago hotel for a week from the 26th June until the 3rd July. We were all inclusive and went with my girlfriend, her sister and her boyfriend. Two of us are 21 while another two are 18. The hotel itself is beautiful; the views from the rooms, the pool, the bars are great and the backdrop of the cliffs makes for some great pictures and is a great background when relaxing around the pool or to wake up to. The rooms are clean yet basic however this is fine; we didn't use the... Read more
from Basildon, United Kingdom
Submitted on 06-07-2016
We have had a complete rest and were well looked after. The Barcelo Santiago is a hotel to return to time after time. Fantastic location and views to remember forever. Food was soooo good - gained 5lb in one week ð??? But it was worth it!
from Northampton
Submitted on 06-07-2016
Stayed with my girlfriend and our friends, hand a fantastic time, we upgraded to half board because the food was so good at dinner! Would stay again!! Service and hotel was perfect! Great job staff, will recommend.
from Essex, United Kingdom
Submitted on 07-07-2016
From the moment we arrived we felt " looked after". Having had a delay to our flight due to the French air traffic control, we arrived at the hotel after dinner service had finished. However the hotel laid on a small buffet just for us dozen or so hungry holidaymakers. Very thoughtful. A nice touch. Would recommend this hotel. Well placed for all local amenities and a perfect cliff top location. Best views from a hotel bedroom that we have ever had. Recommended for a quieter holiday although the... Read more
from Bedfordshire, United Kingdom
Submitted on 07-07-2016
We stayed for 10 days the last week in June. After staying in many 4 star hotels across the globe I wouldn't rate the Barcelo as one of the best although it was by far not the worst. This is by no means a negative review, overall we had a great holiday.. The views from this hotel are exceptional especially around the pool, the staff are excellent and very friendly and helpful. Our main dissapointment is around the lack of sunbeds, the hotel was fully booked and there were nowhere near enough...i... Read more
from
Submitted on 07-07-2016
Lovely hotel. Stunning views all around. Nice quiet location which we like, few bars, restaurant and shops opposite. We came last year and loved the hotel so booked again, we requested the same room as loved the views which we got but 4 doors down. Arrived to a bottle of champagne in our room on second arrival also. Lovely clean rooms. Staff all very friendly and helpful. We have came here half board both times meaning we have breakfast and then can choose either lunch or dinner at the hotel. We... Read more
from Pembroke, United Kingdom
Submitted on 09-07-2016
We travelled to this hotel as a young couple all inclusive for 2 weeks 24/06 - 08/07. We previously payed more to upgrade in to a superior room (725) which had the most stunning view looking over the cliffs of Los Gigantes. We had an amazing time and wanted to give a true reflection for people wanting to stay here. ROOM The rooms were very clean and modern with the most comfortable beds & pillows, the best and most comfortable yet. They were cleaned daily with changed towels, toiletties etc. Si... Read more
from Leigh, United Kingdom
Submitted on 10-07-2016
This was our first visit to this hotel after being recommended through the travel agent we booked through thomson. It was our 3rd anniversary and upon arrival to our room we were greeted by towels in the shape of swans and a chocolate rose. The room we were given had an amazing view of the sea room 521 we were in. The hotel staff were all amazing professionals throughout our stay. They always had a smile and all looked like they enjoyed their job. I can see why this hotel is so popular and the f... Read more
from Wales, United Kingdom
Submitted on 11-07-2016
Recently visited hotel for a week as a couple. Our first night I was extremely disappointed with the food in the restaurant. We were All Inclusive and I expected a better range of options considering we paid a lot more extra. The restaurant mostly catered for British needs and served things like chips, chicken nuggets, roast beef and gravy which is disappointing when you go on holiday. The pool is fantastic and the views are AMAZING. Situated in a beautiful place. Pool bar is lovely also. Room ... Read more
from Greater Manchester, United Kingdom
Submitted on 11-07-2016
Food excellent. very comfy beds but rooms could do with being upgraded but are kept very clean. All swimming pools excellent. The range of food was extensive in that it catered for all tastes. We had a great holiday as we were there with teenage grandchildren. Santiago town is steep so not suitable for wheel chair folk.
from london
Submitted on 11-07-2016
Barcello Santigo is excellent hotel with very good location, sea view from every room, various, fresh, fantastic food. Hotel offers comfort, privacy, excellent servic3s. We like hotel feel comfortable there and plan to spend many more holidays in Barcello Santiago hotel.
from Hampshire, United Kingdom
Submitted on 13-07-2016
A lovely hotel that is very welcoming with stunning views and very comfortable clean rooms. The food was very good and varied. pool area again very clean, entertainment very poor and limited which is a shame because this was the only negative I have about our 11 day holiday. I would highly recomend this hotel but not for families.
from Bristol, United Kingdom
Submitted on 13-07-2016
overall the holiday was great but the room was poor for three people, could hardly move around and felt cramped. but the entertainment was great at times and the service. It was a great holiday but sleeping wasn't good.
from London, United Kingdom
Submitted on 13-07-2016
Be sure to be happy with your room,as sometimes they have to move you, I assume due to overbooking. The staff are very helpful in this regard The situation of the hotel is good as it is on the sea front, so you have lovely views and some spectacular sunsets. Overall the hotel is clean, and the staff very pleasant
from Nottingham, United Kingdom
Submitted on 15-07-2016
A great hotel with stunning views and staff who paid attention to detail and were very genuine when we needed help. Our family party of 7 had an age range from 18 yrs - 78 yrs and one of our group suffered from dementia so it was important to find the right hotel and location to accommodate all our needs. We travelled by local bus to Los Cristianos, and had 2 organised trips through Thompson Siam Park and Sound Of Musicals which we all enjoyed. Taxis were a fixed price and reliable. Food and en... Read more
from Birmingham
Submitted on 15-07-2016
excellent hotel,stunning views clean tidy good service especially the poolbar. We upgraded our room and had a very large balcony with excellent views Upgrade was 12euros per person per day For another 2euros you get premium service No beach there nearest10mins walk not very nice, we took a taxi to Playa de la Arena beach 4 euros(10mins) black sand, excellent life guards there
from
Submitted on 15-07-2016
We have just got home after a lovely 14nights at the Barcelo - from arrival being met with a glass of cava and then being shown our room with the most amazing sea views we have ever had in a hotel- the staff were extremely friendly and helpful and as for the entertainment team..they were a lovely funny excellent group of young people who made sure you were having fun when taking part in the activities. The good selection every night was excellent - the puddings especially!! Tony our Thomson rep ... Read more
from England
Submitted on 18-07-2016
All Inclusive was exceptionally good. We've stayed in many resorts and the Barcelo gave more than any other. We were very impressed and are looking to stay again within a different location. The Beds were so comfy!!!
from Asuncion, Paraguay
Submitted on 18-07-2016
Only problems with the checkin time and the Wifi range.. Rooms are very comfortable, nice reception and nice atention. View is amazing and the location is perfect, a bit Of things can be improved but it was a nice day
from Glasgow
Submitted on 18-07-2016
This is the second visit to this hotel and enjoyed it better first time around . Hotel was very busy and fighting for sun loungers is not my idea of fun . Spanish guest were treated far superior in my opinion what they requested they got . The rooms were clean but tiered and very hot air con was not ice cold . We did ask for a fan which we got and this was a god send . I honestly feel the manager and older gent with a polo shirt on was always pleasing what seemed like his family and this was no... Read more
from Skipton, United Kingdom
Submitted on 19-07-2016
Absolutely loved our stay at Barcelo Santiago just wish we had gone for longer than a week! Will definitely be going back. Everybody was so friendly and couldn't do enough for you. Food yummy, views to die for & very relaxing.
from Canterbury, United Kingdom
Submitted on 20-07-2016
I am brand loyal and have stayed with Barcelo 3 times; I recommend this hotel for its attentive staff, cleanliness and food quality. The seaviews are amazing, dolphins can be seen swimming in the sea and the coastline of La Gomera can also be seen from sea view rooms. The air conditioning is not perfect in the rooms, (hence my sleep quality rating) but this is typical for Tenerife and strictly only applies to the rooms; the common areas are fine and there is a breeze and plenty of shade opportun... Read more
from
Submitted on 20-07-2016
Nowhere is perfect, we had some small issues with the smell from the drain in our room, which was sorted, however it came back the next day. Yet the staff kept trying and it did get better, not sorted but better. It was my first time going to the hotel so I was quite shy and didnt get involved in any activities, until the animacion team started to encourage me. They were the funniest, sweetest people ever and I ended up joining in with almost everything each day. Each morning they would come ov... Read more
from Suffolk, United Kingdom
Submitted on 21-07-2016
An enjoyable holiday: Nice pools, amazing view and good hotel room and a fair variety of food. Would recommend. However, more suited for families and children. Overall a lovely stay with very minor hiccups.
from Leeds, United Kingdom
Submitted on 21-07-2016
When we first arrived at our hotel we were instantly impressed by the interior and the look of the hotel. However, the staff when we were checking in seemed more interested in other matters rather than having us checked in, there was no customer to staff connection that you usually get when you visit other hotels. When we got to our room we were very disappointed, It didn't seem to have been cleaned people, the wood doors and cupboards wouldn't close correctly, the seel on the shower was hanging... Read more
from Deal, United Kingdom
Submitted on 22-07-2016
The Setting was Stunning, even saw a Pod of Dolphins go by. The Staff were excellent and friendly. The food was incredible and the whole experience Blissful. A wonderful holiday for my whole family with ages ranging form 4 year to 67. Thank you Barcelo
from Neath Port Talbot, United Kingdom
Submitted on 24-07-2016
My stay at this hotel was wonderful from start to finish. The food variety was huge, fresh and delicious! The staff were amazing and the room was great. I will definitely be returning to this hotel. There were lots of guests that had returned again and again. The entertainment was great, from the poolside through to 11pm. Only downside was having to get up early to put towels on loungers, although there were plenty sometimes a few people had to go without. Overall, fantastic stay X
from London, United Kingdom
Submitted on 24-07-2016
Recently stayed at this Hotel, after reading many reviews before i left i knew a few things to look out for, the resort didnt get light until just after 7 and i usually wondered up to the pool area and got sun beds about this time and there was plenty available,most of the beds had gone by about 8.15 ish. Seemed extra busy at weekends when a lot of locals also visited the hotel,views from around the pool area were amazing which ever way you looked,all staff at the hotel were very helpful. would ... Read more
from Nottinghamshire, United Kingdom
Submitted on 25-07-2016
Beautiful setting for a lovely stay . Facilities were excellent ideal for family or couples . Food choices are varied and of excellent standard . Lovely pool area and great staff who will do anything for you
from Ipswich, United Kingdom
Submitted on 25-07-2016
this is the best holiday if your family want to enjoy good food, good entertainment, be surrounded with fantastic views of the ocean and mountain views to the sea . although it is hilly the hotel has many lifts, and the whole area is level with cheap taxis to go to the shops and harbour's etc.
from Luton, United Kingdom
Submitted on 25-07-2016
Had a wonderful stay at this hotel with lovely food, comfortable rooms and the most wonderful, friendly, talented, funny and kind staff ever. The day and night time entertainment is great fun and a big laugh, made so by the lovely anamacion team; Marco, Selma, Raquel, Pierra, Kevin, Thomas, Frankie etc. The bar staff are lovely and very quick with service!(Juan-Carlos!). Had such a lovely time at this hotel and did not want to leave after 11 days!
from London, United Kingdom
Submitted on 27-07-2016
We stayed for 1 week as a family with our 4 year old daughter.the animation team cannot get enough praise,they really make this place.How they look after the kids in the kids club is outstanding.our daughter loved it! The hotel is nice and clean, rooms are getting cleaned every day and the food is good as well. The only downside ; the towel situation by the pool. People reserve their sun beds at really early hours and will not be seen for many hours after that.that is really so annoying.but apar... Read more
from Glasgow, United Kingdom
Submitted on 27-07-2016
Fantastic 9 days spent in the Barcelo with a friend. The staff are absolutely outstanding and couldn't be more helpful but are never in your face. The pool area is lovely to relax in although there is often stiff competition for sunbeds (despite many warnings that you are not allowed to book sunbeds they all had towels on very early in the morning with no action from staff to remove these towels). The room we were in on the 5th floor had incredible views out to sea. The room itself has slightly... Read more
from Worcester, United Kingdom
Submitted on 27-07-2016
A very pleasant two week all inclusive holiday. Food excellent, room very clean. Asked to move rooms due to being given a ground floor room and they couldn't hsve been more helpful. No need to rise esrly to book a sun bed as yhis is not allowed and towels are removed.
from Yorkshire, United Kingdom
Submitted on 28-07-2016
Stayed for 1 week with family, lovely hotel very friendly staff and spacious rooms. We were a party of 6 with 3 rooms and I request all 3 to be near each other and we were all next door to each other with evening sun light. Nice location with plenty of outdoor space.
from
Submitted on 28-07-2016
Not my first visit nor my last. This time I went with my daughter and twin granddaughters. We had a great time. The staff at this Hotel are wonderful. The was good and the surroundings beautiful.i would like thank the Animacion team who were fantastic. They really made sure that we had a wonderful time. Marco the chief Of Animacion was brilliant, also Rachael and the others.
from Crewe, United Kingdom
Submitted on 31-07-2016
My only complaint would be that the air conditioning is poor. I found it quite difficult to sleep most nights even with the fan set to maximum. Other than that I would recommend this hotel to all ages.
from East Midlands, United Kingdom
Submitted on 31-07-2016
We stayed at the Barceló for 2 weeks from the 3rd to the 17th July and couldn't of asked for a better holiday. Location/setting - I have to start with the views, I mean WOW! I've never had such amazing views from all aspects of the hotel as I have at this hotel and I don't think I'll have ones like it again. They are simply mind-blowing! You'll never tire from looking out across the Atlantic or towards the Los Gigantes cliffs. In this context, the setting is perfect. However, in terms of the ... Read more
from Kent, United Kingdom
Submitted on 31-07-2016
Overall this is a very nice place to stay, the rooms are spacious and were always kept clean. We had a sea view room and the views are excellent! As previous reviews state, the higher the room number the better the view. We stayed in room 403, so I can only imagine how much better the views are on a higher floor. The views continue when you head up to the pool bar and the pools, with the Balinese beds having the best view out onto the ocean and the cliffs of Los Gigantes. In our one week stay ... Read more
from Deal, United Kingdom
Submitted on 01-08-2016
We are a family group ranging from young children to grandparents and without exception we had a fantastic time at the Barcelo Santiago. The hotel is clean, the pool scene is fabulous and the views are breathtaking. The food choice in the restaurant is huge and always fresh and hot and the food available at the pool bar is delicious and freshly cooked to order. The entertainment is good but we preferred to spend our evenings in the poolside bar where a couple of evenings they had live music whic... Read more
from Hove, United Kingdom
Submitted on 01-08-2016
I have just returned from a week half-board with Thomson. I am a single traveller in my forties, who is vegetarian. This was my first trip to any of the Canary Islands. I very much enjoyed my stay at this hotel and feel that it was well-described by Thomson. I stayed in room 211 and had beautiful views out to the cliffs at Los Gigantes, really quite spectacular. The balcony was very large, with good furniture and an integral drying rack for clothes/towels etc. I am an incredibly poor slee... Read more
from Dunstable
Submitted on 03-08-2016
3rd time at hotel and never disappoints. Will be back again as soon as possible. Great views great staff great food. Love it. Can't wait to return Good variety of entertainment. Good views.cant say anything else
from Cardiff, United Kingdom
Submitted on 03-08-2016
When we arrived me was given an a very dingy dark room after complaining to reception they moved us to a very average room nothing like the pictures when you book. Location isn't best didn't realise how far away we where from everything very secluded. Not very good value for money but staff were friendly.
from Trethomas, United Kingdom
Submitted on 03-08-2016
This was our 5th stay at this amazing hotel. We stayed for 11 nights and had a wonderful time. A big thank you for the upgrade in the gym as there were great machines this time around. Also the introduction of fresh orange juice at breakfast is most welcome. Food was wonderful as always. Staff are exceptional and all gave us a great welcome back. Animacion provided excellent entertainment both day and night and now feel like friends. It was the first time we met Marco gritti and he is am... Read more
from Kingston upon Thames, United Kingdom
Submitted on 03-08-2016
We booked this holiday very last minute and booked on the pictures alone. I will give you a very honest and as detailed review as possible. This hotel has breath taking views it's situated right on the cliff side overlooking the sea. My partner booked one of the Bali beds for my birthday we had cava and birthday cake with bed service it was amazing. You can rent one out for the day for â?¬30 they do have different packages that you can tap on extra. We upgraded our room to sea view before we a... Read more
from Bournemouth, United Kingdom
Submitted on 04-08-2016
We stayed in the Barcelo in Santiago. It was the best hotel we have ever stayed in. Everything about it was fantastic. The good was very tasty. The entertainment was very good. The staff were very welcoming. Will certainly be returning again and again.
from Cambridge
Submitted on 07-08-2016
We have visited three of the Canaries before, and this was our first time in Tenerife. None of our friends had ever heard of Puerto Santiago so we were a little worried, but had no reason to be. It is a lovely, quiet area and the hotel is right on the seafront. It is a hotel of striking appearance and design. Unusually the lobby at street level is actually the fifth floor, and the pool is on the sixth and appears to be on the roof, but it is on a sort of island which the hotel is built around. C... Read more
from Cambs
Submitted on 08-08-2016
We had a lovely 2week stay and i can say without doubt it's a great hotel. We had a superior room on the top floor (room 909) which has just about the best views possible. The staff are very friendly, the food is great (we stayed half board and the great thing is you can switch between lunch and evening dinner as and when you want). The quality of the food is really good also. The pool area is nice and well kept. There are plenty of sun beds to go around but as with all holiday locations you hav... Read more
from Luton, United Kingdom
Submitted on 08-08-2016
Barceló Santiago, itself, was quite nice, let down really by the tiredness of the room décor; a little bit of paint & repair work would go a long way to making the room more pleasing. Pool and bars were good, food in general was good but don't trust the electronic boards outside the buffer restaurant, it does not always tell the truth. The views of Los Gigantes are superb, the views of the rooms were good as well.
from Norwich, United Kingdom
Submitted on 08-08-2016
Me and my boyfriend stayed at the Barceló Santiago in June 2016. What an amazing time we had. We had champagne on arrival and was shown to our rooms straight away. The room was clean and got cleaned every day. We enjoyed the different types of themed food nights and liked seeing the chef cook food in front of us. We went All inclusive and there was a good range of drinks. If you wanted a real brand such as JD, Southern Comfort or Malibu it was about 2euros extra, The hotel had amazing view... Read more
from Nottingham, United Kingdom
Submitted on 09-08-2016
The hotel is very good value, nothing is too much trouble for the staff. Even rang our room later in the day when we left the quiet sign on to see if we needed it cleaning or fresh towels. Plenty of choice of food and replenished frequently. Never had a problem getting sun beds plus they would put a note on your beds letting you know that towels would be removed if left for a length of time. Pool bar food was very good and a good choice, the Santiago salad was fantastic never managed to finish i... Read more
from Glasgow, United Kingdom
Submitted on 11-08-2016
Fantastic stay didn't have much bad things to say apart from the food variety at lunch and dinner, I found myself eating out at restaraunts with all inclusive but everything else was brilliant. Good people.
from Greater London, United Kingdom
Submitted on 11-08-2016
Beautiful hotel lovely views very nice staff.Food was good you can always find something to eat.Childrens entertainment very good.Night time entertainment ok.Bars and shops near hotel.Beautiful harbour near by.Market trip was good.You can take a trip to visit the dolphins.
from Edinburgh, United Kingdom
Submitted on 11-08-2016
Hotel : The hotel is very tired and does not warrant a 4 star rating. I've stayed in a few hotels over the years and they are pushing it with the rating. Booked through First Choice and the rooms do not reflect what was in the pictures. It needs money spending on it in a big way or at least some form of maintenance regime. Furniture is worn and broken and general furnishings are poor. Words used in some of the reviewers such as Heaven, wonderful etc make me think i stayed at a different hotel. ... Read more
from Crowthorne, United Kingdom
Submitted on 11-08-2016
We stayed here for 2 weeks (last week in July and first week of August) and really didn't want to come home. The hotel is designed in the style of a cruise ship, so many rooms have a sea view. The accommodation was comfortable and very clean. Our rooms were cleaned every day and bed linen changed daily, even though it doesn't say this in the brochure. There are no inter-connecting rooms despite what some of the brochures say. The food was plentiful and delicious. There was something to eat... Read more
from East Grinstead, United Kingdom
Submitted on 12-08-2016
Fantastic location with superb views of the Los Gigantes cliffs. Short walk to Los Gigantes and Puerto de Santiago with black sandy beaches. The hotel itself has great staff that are very friendly. The rooms are reasonable and most have great views and small balconies. We had a few niggles with things going wrong (e.g. electrical sockets failing) but most things got fixed quickly when reported to reception. Pools were excellent. Friendly & engaging animation team. Food at dinner was avera... Read more
from Peterborough, United Kingdom
Submitted on 12-08-2016
We have just returned from 2 weeks at this hotel. The hotel is in a great position on the sea front and we were on the 9th floor overlooking the sea.... What a great view to wake up to everyday ! We even saw dolphins whilst sitting on our balcony! The rooms are nice, smaller than I expected but still good. The rooms have a mini fridge which the maids put bottles of water in everyday, nice touch. The rooms have a hair dryer in the bathrooms so you won't need to take one ! The restaurant food is ... Read more
from
Submitted on 13-08-2016
We stayed here for one night as we were here overlapping with my parents stay, so just needed one night before they went home before we stayed in our own apartment. Having been to the area at least once a year for the last ten years, I was always impressed by the Barcelo and actually excited to stay here! The pool area is beautiful and I've been in for drinks before and always thought it was such a nice place. Well. We had to wait at check in for about 20 mins before anyone spoke to us, it was ... Read more
from Buckhurst Hill
Submitted on 15-08-2016
Where to start! POSITIVES - Booked a Superior Deluxe Suite - room views fabulous and balcony lovely. Animation team work very hard too. NEGATIVES - Day 1 ants all over units / clothes, hotel did attend and wipe sides down which improved that situation. Cockroaches in room, fridge cabinet door doesn't shut, tv in lounge doesn't work, can't hang clothes and shut wardrobe door as coat hangers wider than cupboard, dirty walls in toilet, dirty floors and dust webs and spiders (had these removed!... Read more
from Lee-on-the-Solent, United Kingdom
Submitted on 16-08-2016
The location was stunning, built into the cliff and views of the sea stunning. The rooms were clean and air conditioning made it comfortable to sleep in. The balcony had stunning view out across the sea. There was also a good selection of food available and if ordering from the pool bar it was delivered very promptly. Staff were very friendly and helpful. There was plenty of entertainment but during the day at times if you didn't want to be involved it was difficult to find a quiet area where yo... Read more
from Portsmouth, United Kingdom
Submitted on 05-09-2016
This is a fantastic hotel, lovely room with a great sea view, really lovely food and hotel in general is nice, lots of sun beds and although not our cup of tea entertainment seems popular .... However don't waste money on All Inclusive . Clean pool towels pay extra, certain cocktails pay extra, have lunch at the pool bar pay extra, cabana pay extra and per person, speciality restaurant pay extra, room safe pay extra. Waiters apart from 3 are all miserable and rude! The main pool isn't clean.
from Cardiff, United Kingdom
Submitted on 05-09-2016
We have just returned from the most amazing week at Barcelo Santiago! There are lots of mixed reviews on here .. You can't please everyone! First of all we arrived late Tuesday evening .. We were greeted by a very happy gentleman who welcomed us and explained everything we needed to know and couldn't make us feel any more welcomed. We arrived in time for the evening meal. I wasn't expecting much as I never do with all inclusive - however, it exceeded my expectations. My partner and I had c... Read more
from Esses
Submitted on 05-09-2016
Hotel has stunning views from pool area and most rooms. Rooms tired and air con poor. However not in there long and the rest was wonderful. Food was plentiful and catered for everything. Waiters and waitresses were very attentive and you felt good as receiving prompt service. Pool bar offers a great choice of snacks/meals and presentation is really good. Service here great too. It's clean the set up is lovely. Our only little issue was there is no beach which will be discovered contradicting the... Read more
from Peterlee
Submitted on 07-09-2016
This hotel is the best I've ever stayed at. They provide everything you could ever ask for. I would definitely recommend it to anyone planning to go to Tenerife. The excursions are also amazing Loro Parque Siam Park and Freebird VIP were so so good.
from Bargoed, United Kingdom
Submitted on 08-09-2016
amazing hotel and staff very friendly lovely place to really lay back and relax the staff are all lovely and really couldn't seem to do enough for us. the spa is amazing. great choice of food to pick from at the buffet and hotel and rooms clean and tidy. views are out of this world.
from Gainsborough, United Kingdom
Submitted on 09-09-2016
We have just returned from a two week stay at the Barcelo Santiago and have no complaints whatsoever. We went as a family and altogether there was 10 in our group and everyone loved the holiday. The views were absolutely amazing and the staff couldn't do enough for you, They were so friendly, polite and helpful. We never had any issues getting sun beds and always managed to get 10 next to each other. The food was delicious and there was a wide range of choices to suit everyone. The rooms were ke... Read more
from Swindon, United Kingdom
Submitted on 10-09-2016
We have just returned from a 10 night stay, and also came here 4 years ago. It's still a great hotel with friendly staff, especially on reception. We noticed that the reception and the room had been updated since our last stay. We were half board and there was a good choice of food. Our room was clean and spacious with 2 balconies. The views are amazing with great sunsets. We don't understand negative reviews about the air con as ours worked fine, it's individually controlled and we didn't even ... Read more
from Portsmouth, United Kingdom
Submitted on 10-09-2016
We had a great time here. The staff were all friendly and hardworking. The rooms were comfy and spacious. Air conditioning worked well in me and yougest son's room but not so well in my husband and eldest son's. It was also goof to have wifi throughout the hotel. The views from the rooms are fantastic. All have sea views and we were lucky enough to have one of the best views in room 338. Food was varied and tasty, to suit a wide range of tastes. There was also a chocolate fountain one night with... Read more
from Meltham, United Kingdom
Submitted on 11-09-2016
After a rocky start to the holiday with disappointment with our rooms on floor 2, we requested an upgrade to a superior room which wasn't available till day 2 of our holiday but well worth the wait & money! The views from the balcony were breathtaking, the bathrooms were much better with interesting wall between bedroom and shower! Food was good, especially choice at breakfast, poolside food was also good and waiter service. Entertainment team worked hard, we enjoyed spin class in pool and the i... Read more
from Lincolnshire, United Kingdom
Submitted on 11-09-2016
Just got back from a week AI at the Barcelona Santiago. Can't really fault the hotel, the room was very clean and cool, the staff were always happy to help,the food was varied and always warm/hot, there were plenty of sunbeds. If I was going to be picky, the shower in the room was a bit (dance around to get wet) and AI drinks finished at 2300, but if they were the only downsides then what's not to like about this place, it was really spot on. One more thing, there's not a lot in the surrounding ... Read more
from Altrincham, United Kingdom
Submitted on 13-09-2016
It is ok but needs updating sadly and quickly. The food in the evening is awful with nothing you would really eat. The pool has been taken over by the entertainment team and the music is so loud it's deafening if you are sat in the pool bar. Barcelo you need to update the rooms and look at the entertainment
from Chorley, England, United Kingdom
Submitted on 14-09-2016
The location of the hotel is the jewel in its crown. The views are breathtaking and the sunsets are spectacular. We found the hotel to be rather dated and tired looking on the whole. When we checked in to our room (on second floor), we could immediately smell damp and spotted 2 cockroaches scurrying in the corners. We returned to reception to request a different room, and the receptionist (Nancy) could not have been more apologetic and accommodating. We were told the hotel was full, but they w... Read more
from Warsaw, Poland
Submitted on 14-09-2016
I just LOVE this place! I was there twice and every time is better :)) Pools are nice, big enough. Rooms are really comfortable, service is kind. Food was lovely, tasty and varied :) Hotel is close to bigger and smaller beach, close to harbor. just <3
from Aylesbury, United Kingdom
Submitted on 15-09-2016
Been here 4 times in the last 2 years. Always had a pleasant stay. Sure the rooms are a little tired and in need of an update but are always very clean. The staff have always been pleasant and very helpful. The restaurant is a buffet and the food is pretty good with something for everyone.The pools and pool area are kept very clean. Plenty of activities if you want to join in but not hassled if you don't. Feel money well spent.
from Peterborough, United Kingdom
Submitted on 15-09-2016
All inclusive is not all inc. You had to pay for certain drinks and if you ate at the pool bar during certain times. Food okay but get monotonous and couldn't face it the last 3 nights so we ate out. Toilets an issue. 3 toilets to serviceman restaurant, pool bar and pools and 2 function room. 1st week only one toilet worked and no taps, taps were fixed quick, 2nd week two working loo's but only 1 flushed so you can imagine what it was like for a large hotel feeding 100's of guests at a time! Som... Read more
from berkshire
Submitted on 15-09-2016
This hotel is very good in a lovely peaceful setting where you can watch the dolphins from the sun terrace, the staff are amazing and very attentive, also very polite and friendly. The food and drink was excellent plenty of variety and traditional. The beds are brilliant and so comfortable, bedding and towels were of good quality and changed as often as you would like. The spa was very nice. The animation team were very good and worked very hard and put on excellent shows, also the the other ev... Read more
from HAMPSHIRE
Submitted on 15-09-2016
The room was a good size. Bathroom needs some repairs. Veiws brilliant. Food poor not very hot,ate mainly at the pool bar as food was hot. Staff not very friendly felt as though they didn't want to be there.
from 248
Submitted on 16-09-2016
I really liked my stay. Everything was excellent! The food was great en many different choices. The service was very good with very friendly people. The room was wonderfull and everday perfectly clean. Everything was excellent! Thanks for the great holliday!
from Upton, Wirral, United Kingdom
Submitted on 17-09-2016
Enjoying a fabulous holiday here in Tenerife. The hotel is lovely and clean with great facilities. The food is really good with something to suit every palate. Located on a cliff top with stunning views, we will definitely come back
from Newport Pagnell, United Kingdom
Submitted on 21-09-2016
Had an enjoyable holiday, pool area was lovely with fantastic views. Our room was situated on the second floor, which was very tired decor wise, with a damp small and ants on vanity unit. My sister had a room on the fifth floor which was so much nicer and was classified the same as the one we were given. All the staff and entertainment crew are so friendly and made our holiday so much better. Would return to this hotel so long as we could have a room on a higher floor. One positive about the r... Read more
from northampton
Submitted on 21-09-2016
We have been frequent visitors to this hotel for over 25yrs and can honestly say that our most recent visit was the best ever. The standard of the food has improved greatly and the service was exceptional. The current Management deserve very high praise indeed for this.
from Sheffield, United Kingdom
Submitted on 21-09-2016
this hotel is not 4 star 3 star at most ,food is very same at night ,the room we stopped in 904 is classed as superior and is far from that ,not much room to put clothes had to keep cases open with clothes in
from Cambridge, United Kingdom
Submitted on 21-09-2016
We have just returned from a fantastic weeks holiday! Our room had amazing seaviews and you could also see the harbour in Los Gigantes and La Gomera. The hotel is in a great position if you enjoy exploring, you will however need to be relatively fit as all of the walks will contain very steep hills and multiple flights of steps. You are a short walk to Los Gigantes which has a great beach near the harbour, this never really gets busy so is great. There is also a sea pool en route steep step... Read more
from Taunton, United Kingdom
Submitted on 21-09-2016
On arrival we had been given a room as our sea view room booked in January was already booked!! We were given compensation and another room the next day, this had a broken blind on the terrace which they said they would fix but did not!! then they said we could change our room again!! but why did this happen!!! Our holiday was spoilt by having to wake early to secure a sun bed as far away from the pool entertainment as possible!! The thumping music drove us mad!! Sadly the food was poor so all ... Read more
from
Submitted on 23-09-2016
We have stayed at tomaimo tropical 3 times on self catering and that is a nice hotel....this time we decided to stay at the barcelo santiago ....my husbands words " night and day" the staff are helpful and polite and funny, the rooms are cleaned daily, the animation team ard excellent, we only did a quiz but they work so hard and deserve a shout, we stayed standard all inclusive, (there is a premium) we did not see one premium all inclusive wrist band when we were there, the food is delicious, i... Read more
from Basingstoke
Submitted on 23-09-2016
It was good views and relaxing, rooms weren't so good. There were ants in my room and they weren't removed properly when we had asked, so I had to buy some ant killer and fix it myself. The views were nice, and so was the food, but more selection would have been better
from London, United Kingdom
Submitted on 23-09-2016
Just returned from a relaxing week in the sun here. Chose this hotel based on the cliff top location and views and weren't disappointed. Views are fantastic and amazing sunsets whether from balcony or pool bar with a cocktail. We found all the staff to be super-friendly and genuine, it probably helps if you're friendly and polite in return! The food's not Michelin Star quality but there's a good selection it's perfectly adequate. The major thing that lets this hotel down is the tired nature of t... Read more
from Rainham, United Kingdom
Submitted on 23-09-2016
Just returned from a weeksâ?? stay at Barcelo Santiago, having had a wonderful time. Arrived at the hotel early evening to be given a nice glass of Cava, upon check-in, which was very welcoming. A few minutes after settling into our room, we received an extra bottle of bubbly and some chocolates for a birthday celebration, which was a lovely thought and very appreciated. HOTEL/ROOM The Hotel is spotlessly clean. Our room was on the 3rd floor and the view from the balcony was magnificent. We... Read more
from
Submitted on 25-09-2016
Had a lovely holiday with my parents who have been coming to the hotel for many years. Enjoyed the daily entrainment and evening shows...prawns and steak were great at dinner! Wish the the gym was open earlier than 9am so I could work out before breakfast!
from Rome, Italy
Submitted on 27-09-2016
It was a great view from my room. Some food is really bad. You can rest as a baby in the bed. No sounds to disturb you. Very beautiful view of the night sky. The pool has also really great views. Far from the airport. 55 euro for a cab to take you from the airport to the hotel. You can take a bus (guagua) but you need to be so patient the service, although is good, is slow
from London, United Kingdom
Submitted on 27-09-2016
We booked an all inclusive week in this hotel via Thomson Holidays in March 2015. I am only reviewing now because I didn't have a Trip Advisor account at that time. I didn't want to give this hotel two stars because it is a great structure, located by the sea with a great view which was connected with the airport via bus (even by car it wasn't hard getting around and going back, the parking was a little issue though). As we arrived we weren't given the room that we booked and the one that was a... Read more
from
Submitted on 28-09-2016
Just came back from this hotel we went for 14 nights emailed hotel to see if we could have same room as last year and on arrival we had it we had a bottle of champagne on ice and chocolates waiting and two lovely dressing gowns which we thought was very nice the hotel is still spotless every were and the staff are still hard working and very friendly a real a sett to the hotel the beach towels are â?¬12.50 deposit which you get back when you return them and â?¬ 3 if you change the... Read more
from London, United Kingdom
Submitted on 28-09-2016
Reception is very good needs more staff at busy times. Rooms are very clean but vey dated. Needs more draws for clothing. Restraunt food is very good, staff gave good service. Pool bar excellent, great service and good food. Sun beds. Up at 6-45 am to get beds on the sea side of the sun terrace, but still the towels were out. I have to add most of them were English that didn't arrive until mid morning. Don't know what the hotel can do as it happens in most hotels. But great holiday will certainl... Read more
from Oxford, United Kingdom
Submitted on 29-09-2016
A holiday I really look forward to, good food, good weather, excellent staff both in the dinning room and in the bars. I really have no complaint. The Hotel setting is really lovely, we con look out to see La Gamera across the sea and sense the weather. My only comment is better television coverage.
from Bucharest, Romania
Submitted on 30-09-2016
Very good. The rooms that didn't have direct see view seemed the best, from my point of view, because they are more spacious and more modern. I have no complaints, except the breakfast, that could be improved (they should change, at least after three days, the variety of dishes, because if you stay there for two weeks with breakfast included, you will eat the same things over and over again and it is not that pleasant after a couple of days. Also, the tomatoes are horrible, at least when I was t... Read more
from shropshire uk
Submitted on 01-10-2016
Just back from a 4th successive trip to this hotel. There are one or two jewels in the BS crown, most notably its obvious USP, the cliffs of Los Gigantes (The Giants). This place is heaven for us with it's idyllic and tranquil setting. It won't be for everyone as it's a quiet base but for a couple in their 50's like us, we can't ask for anything better. Actually, we could. The only thing that continues to disappoint is the food. Yes, there is plenty of it, yes, there is lots of choice. It's just... Read more
from Leicester, United Kingdom
Submitted on 01-10-2016
Weather was brilliant, food was quality, staff members were friendly however not enough activities in the daytime. The entertainment at night wasn't awful it wasn't amazing either. Wake up in good time if you want a sunbed!
from wirral
Submitted on 02-10-2016
Excellent service and friendly staff good entertainment staff. Modern clean upto date rooms. Nothing too much for staff . restaurant was well run and good variety daily. Friendly service from bar staff and waiters who are fast and approachable
from Cambridge, United Kingdom
Submitted on 02-10-2016
I am just back from a relaxing week at Barcelo Santiago. Overall, it was a good week. This was my first visit to a 'resort' hotel, let alone one with all-inclusive offerings, so I have no frame of reference. My opinions anyway...: The location: Perfect setting. The sea views are incredible, where the Atlantic Ocean meets the rocks of Tenerife. Puerto de Santiago is a bit of a mixed bag: just a few souvenir shops and dodgy bars, but nice enough. Los Gigantes and Playa la Arena are a â?¬4 taxi a... Read more
from London, United Kingdom
Submitted on 03-10-2016
I had 7 nights all inclusive at the end of September. The hotel staff were welcoming and friendly, the selection of food and drinks (including cocktails) was impressive and the room and hotel in general was very clean. There was regular entertainment (day and night) and plenty of sun loungers and space for guests. We travelled with Thomson and they did a really good job of organising our transfers to and from the airport as well as providing all of the information we needed about the local a... Read more
from Milton Keynes, United Kingdom
Submitted on 04-10-2016
Not what we expected at all. Sea View paid for "No" twice moved still no sea view. First room 1011 stuck in a corner looking at a fence. Second room 2009 side view of sea and cliffs. Hotel no help whatsoever. This hotel is on the side of a cliff and although expected no beach there was only rocks. It would be no good for elderly who cannot climb stairs or hills. Food was ok. Waiters at pool bar surly and non cooperative. Probably because we were Brits. Will say no more. Needless to say will not ... Read more
from Abertillery, United Kingdom
Submitted on 05-10-2016
Please dont believe the negative comments about this Hotel as my partner and myself have been lucky enough to travel extensively around the world and have stayed in 5 star to Fawlty Towers and I have to say this Hotel did not disappoint......we were allocated a room on floor 5 and we had the most awesome views .....in fact the whole Hotel was surrounded by spectacular views. The service was excellent and the food choice was overwhelming.....there was so much choice and I really cannot understa... Read more
from Lincoln, United Kingdom
Submitted on 05-10-2016
Hotel was very clean. Staff friendly and helpful. Beautiful views and even saw dolphins from the hotel. The area is extremely hilly and therefore I would not recommend if you have walking difficulties. Los Gigantes is nearby and worth a visit and boat trips to see the whales etc can be booked from here.
from
Submitted on 05-10-2016
Stayed at the Barcelo Santiago for first time and it won't be the last. Couldn't fault a thing. Firstly the staff are amazing! Extremely attentive at all times - happy and friendly and work very hard to make your stay an enjoyable one. Food was fantastic - something for everyone! Hotel spotless! Spoke to many guests who have been coming back for years - that's says it all. Will definitely be recommending.
from
Submitted on 09-10-2016
BELIEVE THE NEGATIVE COMMENTS FROM OTHER REVIEWS. THERE'S NO SMOKE WITHOUT FIRE. The reason I am only giving this hotel 3/5 is because there are several reasons I felt cheated for the price we paid. Firstly, I paid for a room with a sea view where in fact it was a room with a restricted sea view i.e. big fence and path in the way (see pic). I don't mind paying for a restricted view as long as it's cheaper but this wasn't! We were on the 2nd floor and you need to be on floor 3 and above to get pr... Read more
from Westbury, United Kingdom
Submitted on 10-10-2016
Lovely hotel and position. Stayed in a deluxe seam view which tend to be in the main building and was excellent. A few places around the hotel for eating and drinking or a pleasant 30min walk to the port is well worth it to sit in the sun under the cliffs.
from Gloucestershire, United Kingdom
Submitted on 10-10-2016
We have just returned from another amazing two weeks. Well done to all the staff who work so hard everyday. Evening entertainment by the entertainment team was of such a professional standard. The hotel is always keep so clean and tidy and the maintenance men were always around doing things to keep it to such a high standard.
from UK
Submitted on 10-10-2016
Overall good hotel. Friendly staff. My wife is vegan and it seems that the variety of appropriate foods has diminished which is a real shame. (e.g. no soya or almond milk at breakfast, limited non-animal protein options).
from West Midlands, United Kingdom
Submitted on 10-10-2016
Lovely stay would definitely return as soon as we can. Cannot fault staff or pool. Bar and restaurants excellent food and drinks very good with a lot of variety and good value all inclusive. More suited for adults however it is child friendly for pool, kids club and staff are good with children however may struggle with food from what I saw.
from
Submitted on 13-10-2016
Just returned from a week at Barcelo Santiago. After reading a fair few negative reviews needless to say We were worrying about coming to this hotel. We had nothing to worry about at all, hotel is fantastic, clean throughout, room great size and cleaned every day. Staff very friendly and would do anything to make your stay better. We went all inclusive, food was good a lot of choice. You can't eat in the pool bar between 1-3 we didn't see this a problem at all as you can go to the main restaura... Read more
from Sully, Vale Of Glamorgan, Wales
Submitted on 13-10-2016
We stayed from 16 to 30th September 2016. There were very few children, probably because most children would not absent themselves from school at the beginning of the school year. Those that WERE there were generally below school age. The requests I sent by fax before our stay were met and we had a high floor room with views out over the sea. On floor nine rooms 901 to 910 look over the sea to La Gomera and receive afternoon sun. Rooms 911, 912 and 914 have sea views towards the harbour and th... Read more
from London, United Kingdom
Submitted on 13-10-2016
We flew to Tenerife with my family in August 2016 for a week of sunshine and fun. My parents had booked the holiday so we were all excited about where we were staying. The journey to the hotel was thru the mountains and the views were breathtaking.... The hotel staff greeted us with big smiles and friendly attitudes and showed us to our room. The room was clean and tidy, hairdryer in the bathroom and small bottles of shampoo/conditioner and body wash. The air conditioning in the room ... Read more
from Scunthorpe, United Kingdom
Submitted on 14-10-2016
Very friendly, helpful Staff. Clean rooms although could do with updating décor. Plenty variety of food in the buffets with excellent waiter service. Excellent views of Los Gigantes cliffs and sea. Lower floors tend to smell of drains so try and get higher although the unusual cliff face corridors with exotic plants make up for that. Would definitely visit again.
from Amesbury, United Kingdom
Submitted on 14-10-2016
We stayed for 2 weeks in the hotel, the room was very comfortable and the housekeeping services very good, when we asked they gave us clean bed lined 5 times over our stay. The waiters in both the Restaurant and Pool Bar work so hard and were very attentive without being intrusive. Their warm and engaging manner made our holiday. The food was of a high quality and always well presented. There was the usual problems with sunbeds which happens in all Hotels. The Spa gave a relaxing and proffe... Read more
from milton Keynes.Uk
Submitted on 16-10-2016
Excellent stay . Room needs modernisation and redecoration. but most people dont stay in there rooms long enough . good views across to the neighbouring island . 15 mins walk to Los Gigantes and about the same going the other way to Puerto Santiago.buses run regularly to Los Americas and Los Christianos. plenty of tourist shopping and nightlife.
from Reykjavik, Iceland
Submitted on 16-10-2016
Best location of hotel in all Tenerife. My guilty pleasure Hotel need some service but location, Service and the staff will make that up too 100% Harbour is in walking distance with lots of entertainments and good restaurants. From the balcony you can see dolphins only 200 meter out on the sea.
from Vancouver, Canada
Submitted on 17-10-2016
A good hotel - with lots to offer. You can either do as little or as much as you want. Rooms and beds are comfortable. The location is very good too,quite beautiful right next to Los Gigantes cliffs.Its very hilly -so if you can't do hills don't go to this area.
from Cumbria, United Kingdom
Submitted on 17-10-2016
Rooms need better air con and down stairs bar very hot in the evening. and mens toilet on 5th floor could not get in due to doors being to close to toilet. Would be nice if there where outside benches on the grass to sit in the day and evening if you did not want to go to bar for drinks
from Seaford
Submitted on 17-10-2016
Nice Hotel but poor treatment of My Barceló Members with room not ready on time, no priority at check in, no room upgrade available, no delivery of free water in the room. The hotel is nice and its position is excellent which is why we returned. Went breakfast only as we had stayed here before and found the evening meals were lots of "bits" - not easy to put a proper meal together, also the evening meals lacked variety. We ate in local restaurants and were more than happy with the fare. Worked... Read more
from
Submitted on 19-10-2016
We arrived at the hotel after dark and were allocated room 622. The next morning I opened the curtains and could not believe the view - then I opened the balcony door and could not believe the noise and smell! The view was of a bright orange lift housing and the noise and smell were crockery and bacon from the restaurant, I took a photo on my phone and went immediately to reception as we had booked the hotel for the spectacular views. Nancy at reception said we might possibly get another roo... Read more
from
Submitted on 20-10-2016
Nice hotel and beautiful view over the ocean and cliffs. floor 1 to 5 is right overlooking water where floors 6 and higher are higher up but set back off the water so not looking onto the waves. we stayed on level 6 and room was spacious, little dated but nothing worth worrying about. Food is good and varied. usual big buffet and then each night they do a few different dishes to change it up slightly. drinks not included so need to pay extra. just less than â?¬3 for a glass of wine or beer and... Read more
from Leavenheath, United Kingdom
Submitted on 20-10-2016
Lovely hotel accommodation with day and night time entertainment. Perfect location for sun, sea, stunning views with good, plentiful and varied hot and cold buffet served at meal times to satisfy all dietary needs. Staff were found mostly friendly with a few exceptions, particularly those working in the Los Gigantes pool side bar. Put this down to their long working hours, satisfying the needs of demanding or otherwise hotel guests. I suppose you can't keep a smile on your face all day. Our expe... Read more
from
Submitted on 20-10-2016
The pool area, landscaping, views and the majority of staff are 4*.......... The rooms are 2* at best. On arrival we were greeted with an apology at reception as our sea view room was "unavailable" until 09:30 the following morning. Frustrated we were offered a standard room for the night, a spa treatment each and a safe key for the duration of our stay. Tired from the journey (it was late) we agreed and went to our temporary room. As it was a short term fix we didn't complain but the shower ... Read more
from Bedford, United Kingdom
Submitted on 20-10-2016
Although the hotel is quite old, it's clear that efforts are made to update on an ongoing basis & thus so far we have been very happy with our three stays. Being recognised on our return is a real treat, especially when it's done with a smile. The views are spectacular, the location outstanding, & the hotel clearly makes a lot of effort in satisfying guests. Yes, things aren't always as they should be, but that's true of everywhere. Overall, the fact that we will go back should tell you all you ... Read more
from Cleethorpes, United Kingdom
Submitted on 23-10-2016
on arrival was greeted by a lovely lady called Nancy our room on 7th floor was great with wonderful views across the bay.food was good with always plenty of choice pool area was always clean and pools always cleaned daily. staff through out the hotel worked very hard and always had a smile for everyone will be returning next year
from Antigua
Submitted on 23-10-2016
Our only complaint was with the food - everything is well cooked and hot however we struggled to put a complimentary meal together. The room was lovely even though the furniture is a little tired and the air conditioning was insufficient for the temperature
from Coventry, United Kingdom
Submitted on 23-10-2016
Our trip was very enjoyable and everyone was so helpful and friendly with the service. Only criticism was people putting towels on beds to reserve them, but that happens everywhere unfortunately, we always managed to get one.
from Llanidloes, United Kingdom
Submitted on 23-10-2016
Lovely location views exceptional room location can make a huge difference restaurant can be very noisy at night and very warm if you are very patient and wait in the Que to eat outside this a better option. Feel waiters rush you a little Can wait along time to get served for drinks at pool bar especially
from ellesmere port
Submitted on 24-10-2016
The room was clean but was in need of a refurbishment, but the bed was very comfortable. Didn't agree with having to pay 3â?¬ a day each for the use of the safety deposit box and a kettle. Views from room were magnificent, so sitting on the balcony any time of day was a pleasure. Excellent selection of food in the restaurant at meal times despite recent reviews stating this was poor prior to the start of our holiday. Pool bar food was good. All Staff are all hard working and eager to please so t... Read more
from oxford
Submitted on 26-10-2016
Loved our visit to this fab hotel can honesty say i enjoyed it immensely with my bf. Great room on the 3rd floor,fab sunsets on our seaview balcony. Food is catered for everyone with plenty of choices, pool bar was lush. Weather superb. Definitely coming bk. Staff were friendly and helpful
from
Submitted on 26-10-2016
just spent a lovely week at the Barceló Santiago, after reading many of the comments on here before I went, I began to have my doubts whether I had made a good choice. A lovely room on floor 5, with sea view all around us. Thank you for a lovely stay.
from Derby
Submitted on 26-10-2016
We had a lovely time everybody very helpful room amazing but worth paying for an upgrade as other people did complain about some of the rooms. Food excellent we stayed for our 10 days and never got bored always lots of choices
from NORTHALLERTON
Submitted on 26-10-2016
Dont go here if you want a nice stress free enjoyable holiday. given all I can describe as a broom cupboard with a 20 ft wall on one side and overlooked by balconies on the other. Got moved to a good room on the 3 day. there is a culture of room changing in the hotel because there are alot of sub standard rooms. the food is plenty but not of good quality. more like a school canteen.If all Inclusive the bar stops at 11pm and you cannot eat round the pool bar when the restaurant is open when other... Read more
from Chester, United Kingdom
Submitted on 27-10-2016
Hotel is a mixture of good and bad items. Which is a shame as the location is great and the views are just unbelievable. Good Points Bed is the comfiest bed you will ever get in a hotel Views are spectacular Location is great, plenty to do out of the hotel Pool bar waiters work like horses, great team and very polite, just not enough of them to cater for the amount of people. Hotel need to help support the staff. Hotel is very clean and tidy All staff are friendly and helpful Wifi is free an... Read more
from Shropshire, United Kingdom
Submitted on 31-10-2016
Excellent location, little hilly so not ideal for everyone. Restaurant, food etc excellent. Kids club very active is you have children. Choice of three pools, two heated. Entertainment not brilliant, but easy location to next ports if wanting more.
from Southwell, United Kingdom
Submitted on 31-10-2016
We went with our friends on 23rd October 2016. Myself and my wife had never been to Tenerife. What a lovely surprise. The Barcelo Santiago is in a lovely position on the coast. And our sea view room had a fabulous view! Granted our room could of done with a little refurb but I believe that may have started already in other rooms (so all should be all tip top soon). It was always cleaned to a great standard every day. In my opinion the food was excellent with lots of choice (we took full a... Read more
from Birmingham, United Kingdom
Submitted on 01-11-2016
This was a welcoming hotel from the minute we arrived. Despite it being around midnight, there was a cold buffet laid out for us in the dining room. The staff are all friendly and helpful. The pool area is lovely with plenty of space. Beds not totally comfy but are any?
from Basildon, United Kingdom
Submitted on 01-11-2016
The view from our balcony was simply stunning.it certainly was a sea view room. Hotel is very clean and staff helpful and friendly. However we found the dining room to be very busy and bustling. Good was good with plenty if choice but having only one buffet station in such a large dining room often created a lot of jostling in this area. The hotel also has a notice outside the dining room explaining clearly gentleman to wear long trousers but we noticed many men wearing shorts but still allowed ... Read more
from Dublin, Ireland
Submitted on 01-11-2016
Came back here far a week this time it should have been two had forgotten what a lovely place this is and the views are breathtaking,we were given a room with a view of the cliffs on a high floor,very clean room and well fitted out,nice and modern(although some of the other guest were saying not all of the rooms have been modernized yet),i expect this process is ongoing. Hotel has a very nice pool and bar area on the first floor that seems to be the hub of where everything goes on.The... Read more
from Cardiff, United Kingdom
Submitted on 03-11-2016
Let's get the bad out of the way first, the two hour transfer from the airport with a tired 4 and 3 year old was ridiculous. The 56 seater coach decided to drop at the Royal Sun apartments which basically is down a single track road, having dropped off the guests had to endure over 30 minutes of the bus trying to reverse its way back up the lane, not a great start. Apparently large coaches aren't supposed to drop at this destination, however if they do surely it should be the last drop off T... Read more
from
Submitted on 03-11-2016
i have been to this hotel many time, and going back in january. the hotel is beautiful, the rooms on the top floors are fab they are classed as superior. the bottom floors could do with a lick of fresh paint but very clean. the maids are friendly in fact all the staff from the porters to the managers are very friendly. great waiter service at both the pool and reception bar. food is great. lots to do around the area a nice walk into los gigantes and great bars and resturants just out side of the... Read more
from Santa Cruz de Tenerife, Spain
Submitted on 04-11-2016
We stayed there with our seven year old daughter. t was really good and would go back with out a doubt. Great staff, lovely pools and restaurant.We had a top floor room with an amazing sea view. With my daughters bed opened out, passing onto the terrace was a bit of a squeeze.. Fair bar prices and good evening entertainment. Overall thumbs up.
from Preston, United Kingdom
Submitted on 04-11-2016
There was an excellent atmosphere in the hotel. Not too crowded by the pool, the entertainment was not too loud so you could take it or leave it. The location is brilliant with most rooms having a really good view. I will definitely return
from Szczecin, Poland
Submitted on 04-11-2016
We chose this hotel because have nice pictures and nice opinions..What can i say...fatal room service.at the welcome we get dirty room, mirrors wasnt clean, shower the same. It was our honey moon SO we wanted spend exclusive vacation. Unfortunately it was not. When we wanted change room thay told us, we cant cuz is to many People there. Its not all. 2 days later my 2 new t-shirts was disappeared. When we ask lady in reception about it she said it can be misteake charwoman and they give me come... Read more
from Stockholm, Sweden
Submitted on 07-11-2016
Very nice hotel with one of the most beautiful locations in Europe. The hotel that we have visited several times before needs now some care and renovation. Some signs of years and hundreds of guests are visible in the rooms and by the pool. Service and cleaning is perfect, breakfast very good and Los Gigantes has the best weather on Teneriffa. Personal at the pool bar little bit too stressed...
from
Submitted on 08-11-2016
Thomson holidays charged £92 for superior room upgrade this appears to be a standard room (quite compact) to say the least however you do receive a bottle of water a day a pair of disposable slippers and a kettle !even with the recent devaluations of Stirling this seems Poor value for money . Robbed and disappointed
from London, United Kingdom
Submitted on 08-11-2016
Friendly Hotel with breath taking views, daily activities excellent, food of a very high quality. Reception very good always smiling! Three pools, but I feel the main pool should be for adults only. Would recommend this hotel.
from Beverley, United Kingdom
Submitted on 08-11-2016
Stayed last year, staff still superb throughout, location and views stunning, but hotel is still badly let down by the quality of the food, very poor for a 4* hotel. It`s a real shame as everything else is excellent
from Worcester, United Kingdom
Submitted on 08-11-2016
Stayed with my girlfriend for just the week. The hotel location is brilliant provided you want a very small handfull of pubs on your door step. There's not loads around,4 or 5 nice pubs and restaurants. Then in the immediate area (â?¬3.50 in a taxi) you have los Gigantos or Playa De Arena. Again these places aren't massive but offer a change of scenery and again a fair few more pubs, resturants and cafes. The actual hotel it's self is beautiful. The staff are friendly and polite and the p... Read more
from Cheshire, United Kingdom
Submitted on 09-11-2016
Air con didn't work, something setting fire alarm off and received no help, sent up someone who could barely speak English which was no help 618-622 have bad view and shouldn't be sold as superior with sea view Fridge didn't work When we moved we realised what our first room lacked - had a nicer shower area, parasol type thing on balcony, mini fridge worked, air con was good, better views,more offers which weren't given to us before Sad we only got moved 2 days before we left Food from main... Read more
from Newcastle upon Tyne, United Kingdom
Submitted on 09-11-2016
Hotel is very good staff excellent. If you book this hotel you must email the reception desk saying you want sea view and not to stay on ground floor. we were given a room on 1st floor which have very limited views. The other rooms on higher floors have fantastic views over the sea. We asked to move from floor 1 but had to wait 4 days. You do not want a room on floor 1. We were very disappointed with our room but loved the room on floor 3 looking out to see. Hotel is great no issues food exce... Read more
from Dublin, Ireland
Submitted on 10-11-2016
Spent a week at the barcelo Santiago with my husband. This hotel didn't excite me at all. The best thing for me was the amazing views from the pool and balcony from our room. The dining experience was hell for me it was so busy it stressed me out, everyone was in a hurry to get food and would barge Infront to get some chicken. The fit wasn't at all healthy and was pretty much the same all week. We went half board so happy we didn't go full board. There are a few nice little restaurants just ou... Read more
from Karpacz, Poland
Submitted on 10-11-2016
Never take room from town side! Loud disco opposite balcony until 5:00 am, unloading of goods approx. 6:00 - 7:00 am also you can hear everything from the corridor. Excellent food (especially sweets), nice view, nice hotel.
from Doncaster, United Kingdom
Submitted on 13-11-2016
The service from the reception staff at this hotel is great. We weren't very happy with our room, and they moved us the next day.. The first floor was on the ground level, on floor two. The room was ok, but we could not havethe door open, or our curtains open, because of people walking past. Also the view was obscured, by a metal fence. We were moved to floor 5, it was fantastic. All the staff in the hotel are great, very friendly and helpful. The food is good,a bit repetitive but very nice. We ... Read more
from Blackpool, United Kingdom
Submitted on 15-11-2016
Stayed for four night all inclusive, lovely hotel in a beautiful location. Not really the place if you want to go out clubbing every night so more for the relaxing aspect than partying. The food was great and had plenty of choice (I'm a vegetarian and still had enough to pick from), the drinks were good also but I wasn't too keen on the cocktails personally. Would definitely stay again and recommend this hotel.
from Bournemouth, United Kingdom
Submitted on 15-11-2016
We have just returned from a weeks stay at this beautiful hotel. We paid for all inclusive superior and received a lovely, modern room with a balcony that overlooked the pools and sea! The food was very tasty and lots to choose from! There were plenty of sun beds available and did not need to get up at the crack of dawn to reserve one. We were at the pool by 9:30am and there were still lots of sun beds free! On one of the days we rented a balinese bed and paid extra for the champagne and fruit ... Read more
from West Lothian, United Kingdom
Submitted on 16-11-2016
Lovely, clean, spacious hotel with efficient and friendly staff. Good variety of food and plenty of it. Spa was very relaxing. Had to pay 2 euros per towel per day if u wanted a clean one, didn't like paying that.
from Glasgow, United Kingdom
Submitted on 16-11-2016
Just returned from our third visit to the Barcelo Santiago ( 1st to 15th Nov. '16 ) Once again we had a great holiday. We had a sea view room on the fifth floor with great views over to La Gomera and sun sets every evening. The friendly staff in every department make this hotel a great holiday venue. Internet is now available throughout the hotel. The Animacion staff were great with adults and children alike, with activities throughout the day and great shows at night. The hotel celebrated the... Read more
from Bridgwater, United Kingdom
Submitted on 16-11-2016
This was a great hotel. it fully deserves its 4* rating. Staff were excellent and friendly and enjoyed there Jobs. this showed in the pride and care they took over the work. Food was very good with always plenty on offer and it would be difficult to imagine there not being something that you liked. Very clean restaurants and constantly topped up with fresh dishes. Hotel was well maintained, gardens immaculate, swimming pools(3 off them) all very clean and heated. Lots of facilities, tennis cou... Read more
from Kingsteignton, United Kingdom
Submitted on 19-11-2016
We enjoyed a wonderful 10 days at this hotel. Trying half board we had more food than ever before......the choice was amazing and every night there was a different selection of food. The hotel offered a wide choice of entertainment with 3 pools, bars and loads of fun things to do. Rooms were clean to a high standard and the service was excellent. There were shops and bars in the same area and the hotel was not too far from local beaches. Wi fi was available everywhere in the Hotel.
from Hampshire UK
Submitted on 19-11-2016
This is an hotel with some exceptionally good features and some equally bad. The hotel is positioned in a 5 star location, with 5 star views and a truly superb climate. It deserves to be a superb hotel. The overworked staff are tremendous, forever cheerful and obliging. The sun/pool deck on the roof is excellent. The problem is that there are just too many guests for the amount of space. It is just a mass of humanity. Built 30 years ago, the vast majority of rooms are far too small for the ... Read more
from Bridlington
Submitted on 21-11-2016
Fantastic stay for friends special birthday at hotel with superb location and views. Plenty to eat and drink with all inclusive package. Hotel staff even posted item left in room safe back to UK home address free of charge.
from Wymondham, United Kingdom
Submitted on 21-11-2016
We arrived at hotel and were given a very poor room which we could only rate 1-2 star. Poor to non exsistant hot water , bad smell , in need of decorating , cupboard door hanging off , air con did not work. We complained and were finally given different room after 2 days. This spoilt the start of holiday because we had the live out suitcases while we waited to be given a better room. We did have to chase each day to get the new room. New room was better but again could do with decorating ,plus ... Read more
from Bristol, England, United Kingdom
Submitted on 22-11-2016
Staying at this lovely hotel was a wonderful experience for my husband and I. The hotel was built around the rocks and was well designed and had the look of a cruise liner as you looked out to sea. The staff were efficient, friendly and fun and always helpful. We had no need to leave the hotel because there was so much variety in entertainment on site. The food was amazing and our hotel room was lovely and clean. This was a last minute break in November for my husband and I and with temperat... Read more
from
Submitted on 23-11-2016
Just literally got back from this fantastic hotel. The views are out of this world. Great choice of food everyday and staff are very welcoming and nothing is too much for them. The only criticism is around the pool as can be very slippery when wet. Would definitely go back ð???
from London, United Kingdom
Submitted on 23-11-2016
My partner and I had another lovely stay at the Barceló Santiago, the room and view was beautiful the staff ever helpful and very friendly too. I would most certainly recommend this hotel for a stay for couples or families alike a lovely relaxing hotel and destination, fantastic!
from
Submitted on 23-11-2016
This has been our 4th visit to this hotel and can't fault a thing , we always look forward to our time away in tenerife and always come back to here. The staff are always friendly and can't do enough for you especially ' Nancy on reception ' she's a gem , the rooms are very clean and are very spacious ,there's plenty of choice in the restaurant and can't fault a thing with the food if anything there's to much choice. If you want a nice relaxing holiday then I would recommend here every time, c... Read more
from Harlow, United Kingdom
Submitted on 23-11-2016
Pools, day and night entertainment, staff and food were brilliant. Kids club was nice too although more suited to kids 2 years+. I regret not staying longer and would absolutely go back again. In fact I will be looking to book with Barcelo in other locations too.
from Lincoln, United Kingdom
Submitted on 26-11-2016
First holiday we said we would certainly return to a hotel, and resort, the staff are very pleasant and professional, bar staff really helpful always making sure you are ok and tables cleaned -rooms cleaned everyday, pools and position of the hotel excellent, plenty of sunbeds. Food varied everyday and plenty of it. We went all inclusive and well worth its money. Certainly going to return to this hotel and resort for a bit of winter sun.
from Bristol, United Kingdom
Submitted on 28-11-2016
Accommodation- Stayed in room 301. Very clean big room. We arrived at night so I wasn't sure if we had a see view as we were right next to a set of steps. Great view in the day time. Shower was amazing. Every day the room was cleaned. Although the day before we left the bathroom stank of sewerage. Pool area was big with lots of sun-beds to go around. You can choose to be by the pool, near the kids club or the other end of the hotel. We always chose by the warm pool. Every few hours the enterta... Read more
from Plymouth, United Kingdom
Submitted on 30-11-2016
Totally enjoyed the stay at hotel only thing that spoiled it was trip on the Sunday to the Market but it was not organised by the hotel but the tour company. The room did have a sofa bed in but glad we where a couple and did not have others in the room with us as the wall dividing the bedroom and the shower was frosted glass and one could see into the shower from the bedroom could have been embarrassing.
from London, United Kingdom
Submitted on 30-11-2016
Hotel needs a refurb especially the rooms, the beds were very comfortable, they need to sort out the ant problem that we experienced in our room. Hotel staff were very good and service at the pool bar was excellent
from England
Submitted on 30-11-2016
Could you please contact me in room 907 asap ,, A couple of issues need sortingwh9lst we are still here ,gracias ...... . The location is excellent... we are really having issues with service.which is spoiling our vacation here .. We arrived very impressed with hotel and maid serv8ce ... but it's go8ng downhill fast
from Kingswinford, United Kingdom
Submitted on 01-12-2016
This was the most perfect holiday to celebrate our engagement. Such a wonderful hotel, will definitely recommend and visit again. Cant fault this hotel at all, it was absolutely fantastic. The staff were very welcoming and made our stay brilliant.
from Tonbridge, United Kingdom
Submitted on 05-12-2016
This hotel is graded 4 star and with all it's amenities and lovely public areas you can see why. Unfortunately our room (269) certainly wasn't 4 star. The decor and the fittings were rather shabby but clean so we could put up with it. What wasn't acceptable was the smell and the fact that the air-conditioning wasn't working. I informed the staff at reception 3 times about the A/C and the smell. Although they sent an engineer he just turned the thermostat down as far as it could go and even w... Read more
from Bradford, United Kingdom
Submitted on 05-12-2016
We visited this hotel for a week in November and it was beautiful. We only really used it as a base as I had hired a car, and travelled and explored different parts of the island, and also did a lot or running, cycling and snorkelling. Breakfast really was the most important meal of the day and was fabulous apart from a few instances of ham being in the scrambled eggs (both trays) Lunch and dinner were also fine when we ate there apart from it was tricky to find vegetarian food. Dishes weren'... Read more
from Cardiff, United Kingdom
Submitted on 05-12-2016
This hotel is in a great location within walking distance of Los Gigantes and Playa la Arena. It has great views is super clean and the food is really good. Plenty of selection, nice added touches - cava in the mornings - omelettes /pancakes made for you, likewise grilled meat and fish in the evenings. Fab salad bar and even have a gluten free table. Literally something for everyone and hot and fresh. The heated pool was heated and was lovely. Activities going on if you want them, I like t... Read more
from Southend-on-Sea, United Kingdom
Submitted on 05-12-2016
This hotel is clean, comfortable and well run. Our room, 518, had a fantastic sea view and the balcony caught the sun most of the day. Not all the rooms have this advantage and we did email in advance asking for a room on floor 5 or above. Whilst they did not promise anything we did get what we asked for. Food is plentiful and fresh. Something for everyone whether adventurous or more conservative. Nice pools and plenty of sunbeds with a no reservation policy. Only slight reservation is lack of a... Read more
from London, United Kingdom
Submitted on 05-12-2016
I visited this hotel for a week at the very end of November going into December. Like I'm sure you already have, I read through many, many reviews from other travelers here on TripAdvisor and on other sites before getting out here. What I can tell you is 100% frank in its entirety - I am a natural critic. I love pointing out flaws. The rooms need a lick of paint and some new deco - every review says this and its true. The TV is old and the A/C worked for us, but I've heard if it doesn't then ... Read more
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