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Be Live Experience Orotava

Tenerife Nor, Canary Islands, Spain (TFN)

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Hotel Specials
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Based on 504 reviews
Room & Rates
Single Room

Single Room

1 Twin Bed
215-sq-foot (20-sq-meter) room, balcony with city views

Entertainment - WiFi and cable channels
Food & Drink - Minibar
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Double Room

1 Full Bed or 2 Twin Beds
Features a private balcony

Entertainment - WiFi and cable channels
Food & Drink - Minibar
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Suite

Suite

1 Queen Bed and 1 Twin Bed
215-sq-foot (20-sq-meter) room, balcony with city views

Layout - Separate living room
Entertainment - WiFi and cable channels
Food & Drink - Minibar
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Superior Double Room, View

Superior Double Room, View

1 Full Bed or 2 Twin Beds
215-sq-foot (20-sq-meter) room, balcony with city views

Entertainment - WiFi and cable channels
Food & Drink - Minibar
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Superior Double Room (vistas, monoparental)

1 Full Bed or 2 Twin Beds
Features a private balcony

Entertainment - WiFi and cable channels
Food & Drink - Minibar
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Superior Single Room, View

Superior Single Room, View

1 Twin Bed
215-sq-foot (20-sq-meter) room, balcony with city views

Entertainment - WiFi and cable channels
Food & Drink - Minibar
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Standard Double Room (3 adults)

Standard Double Room (3 adults)

1 Full Bed and 2 Twin Beds
215-sq-foot (20-sq-meter) room, balcony with city views

Entertainment - WiFi and cable channels
Food & Drink - Minibar
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Standard Double Room (2 adults and 1 child)

Standard Double Room (2 adults and 1 child)

1 Full Bed and 2 Twin Beds
215-sq-foot (20-sq-meter) room, balcony with city views

Entertainment - WiFi and cable channels
Food & Drink - Minibar
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
Superior Room, View (3 adults)

Superior Room, View (3 adults)

1 Full Bed or 2 Twin Beds
215-sq-foot (20-sq-meter) room, balcony with city views

Entertainment - WiFi and cable channels
Food & Drink - Minibar
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
Superior Room, View (2 adults and 1 child)

Superior Room, View (2 adults and 1 child)

1 Full Bed or 2 Twin Beds
215-sq-foot (20-sq-meter) room, balcony with city views

Entertainment - WiFi and cable channels
Food & Drink - Minibar
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
Suite (3 adults)

Suite (3 adults)

1 Queen Bed and 1 Twin Bed
215-sq-foot (20-sq-meter) room, balcony with city views

Layout - Separate living room
Entertainment - WiFi and cable channels
Food & Drink - Minibar
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
Suite (2 adults and 1 child)

Suite (2 adults and 1 child)

1 Queen Bed and 1 Twin Bed
215-sq-foot (20-sq-meter) room, balcony with city views

Layout - Separate living room
Entertainment - WiFi and cable channels
Food & Drink - Minibar
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
Suite (2 adults and 2 children)

Suite (2 adults and 2 children)

1 Queen Bed and 1 Twin Bed
215-sq-foot (20-sq-meter) room, balcony with city views

Layout - Separate living room
Entertainment - WiFi and cable channels
Food & Drink - Minibar
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
Standard Double or Twin Room

Standard Double or Twin Room

1 Full Bed or 2 Twin Beds
215-sq-foot (20-sq-meter) room, balcony with city views

Entertainment - WiFi and cable channels
Food & Drink - Minibar
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Hide room details
Be Live Experience Orotava
Avenida Aguilar y Quesada, 3, Puerto de la Cruz, Spain 38400

Rooms
Make yourself at home in one of the 236 air-conditioned rooms featuring minibars. Rooms have private balconies. Wireless Internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

Amenities
Enjoy recreation amenities such as an outdoor pool or take in the view from a terrace.

Dining
Enjoy a satisfying meal at a restaurant serving guests of Be Live Experience Orotava. Quench your thirst with your favorite drink at a bar/lounge. Breakfast is available for a fee.

Business, Other Amenities
Featured amenities include express check-in, a 24-hour front desk, and multilingual staff. Planning an event in Puerto de la Cruz? This hotel has 6456 square feet (600 square meters) of space consisting of a conference center and meeting rooms.

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Know Before You Go

  • Cash transactions at this property cannot exceed EUR 2500, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • A fee for a mandatory Christmas Day gala dinner is included in the total price displayed for stays on 25 December.
  • A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December.
  • A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.
  • One child 2 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: EUR 4 per day (rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Mandatory Fees and Taxes
 

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Day gala dinner fee
  • Christmas Eve gala dinner fee

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

AMENITIES:
  • 24-Hour Front Desk
  • Conference Rooms
  • Elevator / Lift
  • Express Check-In
  • Laundry Services/Laundry Facility
  • Lounge/Bar
  • Multilingual Staff
  • Outdoor Pool
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 504 reviews
from Yarm, United Kingdom
Submitted on 28-12-2015
First of all I must say that we received excellent service from Jet2 Holidays from start to finish. When we checked into the hotel we paid the usual deposit (20 Euros) for use of the safe along with a fee of 15 Euro which was non refundable, it would be better if this was built into the holiday cost. Beach towels cost 10 Euros each refunded on their return but if you want to change them for clean ones they charge you 1 Euro per towel, the towels are so old and tattered it is a bit much. Short... Read more
from Cornwall, United Kingdom
Submitted on 26-01-2016
No iron or ironing board available.You have to pay a deposit for pool towels and tv remote controls which is surprising for a 4 star hotel.No ventilation in the bedroom unless you leave the patio styled doors open all night.
from Tenerife, Spain
Submitted on 08-02-2016
The pool area has been updated and is very nice. The rest of the hotel is very dated and certainly should be rated as a 3 star not a 4. The breakfast is pretty poor with soggy bacon and awful watered down fruit juices.
from Chester, United Kingdom
Submitted on 17-02-2016
Large bedroom with good shower in bathroom. Very clean hotel. In flat part of Peurto de la Cruz so quite convenient, Good choice of food, plenty of fresh fruit at breakfast and in the evening. Nice selection of breads and freshly cooked pancakes at breakfast. Loro Parque well worth a visit, but allow a full day. Taoro Parque nice quiet area overlooking Peurto, but good climb up.
from Leicestershire, United Kingdom
Submitted on 28-03-2016
we have just returned from this hotel and thought it was fantastic. Food was plentiful and exciting. Staff were brilliant. The only let down is there is no entertainment of a night..the bedrooms were kept cleran and tidy right through.The staff were very helpful although they dont understand english very well but we cant speak spanish so its our let down for not trying.We traelled with jet 2 whoare very organised with the traansport but very dissapointed that we didnt have a rep at the hotel as... Read more
from
Submitted on 01-08-2016
I saw all the previous reviews and i was curious if the negative ones, are confirmed... In fact, not ! I liked the hotel, big enough rooms with ocean view (not worth paying extra for) The guy from the check in was a true professional (i appreciate it) Food was very good and diverse, those who are complaining about food temperature, are recommended to get at the restaurant, a little bit early. Negatives are: *the wi-fi witch is extremely poor. The administrators must know that we are in the 21st... Read more
from Province of Barcelona, Spain
Submitted on 03-08-2016
Very good location, excellent staff, very nice place. Plenty of food and very good and diversity from one day to another. Very clean hotel. We enjoyed every moment of our stay in this hotel. Definitely we will come back.
from
Submitted on 07-08-2016
Me and a friend stayed at the Orotava for 5 nights after booking through Jet2. We were greeted by very friendly staff on the check in desk who was able to get us up to our room very swiftly. I had booked for a twin bed room, but upon seeing our room noticed that there was only one double bed. I went down to speak to the manager on the check in desk about this, he advised me to return back in the morning so that a new room could be reallocated. Having returned the next morning, as promised our... Read more
from Sheffield, United Kingdom
Submitted on 24-08-2016
Had a wonderful stay here in the Be Live Experience Orotava. Spent many days by the pool and experiencing the superb positioning of the hotel, with easy access to everything that we needed: beach, supermarket and restaurants. The staff were friendly and we enjoyed many laughs with the waiters and waitresses. The food was tasty with a different theme each night, which never left us disappointed. Overall it was a holiday that everyone thoroughly enjoyed.
from
Submitted on 07-09-2016
Stayed in be live la orotava with mum,husband got put in diff hotel from what we were told also put on high floor asked for diff room and lower floor was there 13 nights didn't get moved to last 2 nights of stay room was grimy over dated didn't get room cleaned daily or bedding changed daily very low star for being a 4 star wouldn't stay there if it was free staff were only helpful when it was for paying for something or if you got to speak to English speaking receptionist
from
Submitted on 01-10-2016
Stayed here for a week. The staff were very helpful and pleasant. The hotel it's self was nice and clean. Quiet hotel easy 5 min walk from the beach and promenade. Food was reasonable with plenty to choose from. Pool area was nice. Would definitely recommend a stay.
from Salisbury, United Kingdom
Submitted on 12-10-2016
The hotel clean and serviceable and the staff are friendly but it is rather tired and dated with quite limited facilities. It is, however, pretty well located for the town, the beach and local shops. We did not book this hotel but ended up here when our hotel decided to undergo a revamp and the Thomson moved us to this one. While it offered reasonable value for the money (we got a pretty big compensation which bought the price down quite a bit) it is not a hotel we would rush back to. I have nev... Read more
from Cramlington, United Kingdom
Submitted on 13-10-2016
Stayed at Be Live Experience Orotava end September 2016 for 2 weeks. Booked through Thomsons arrived about 9:30 pm Coach from airport took two hours with driver only, no Thomson rep on bus. Hotel. At hotel had to produce Thomson confirmation booking receipt as well as the usual passports. Don't know what would have happened if I had not had it. As I said, no Thomson rep at that time. Asked for south facing high room which we got (end room with balcony facing south and west) The hotel is situate... Read more
from Bournemouth, United Kingdom
Submitted on 13-10-2016
Location was excellent. A few minutes walk to the sea, the shops and restaurants. For 4 euros a taxi will take you to the botanical gardens and from there you can explore further and walk back down the very steep hills. Pleasant reception staff on arrival and when dealing with any requests during the stay. Breakfast was the usual buffet although not 4 star standard and having been served cold eggs for a few days decided to forget breakfast and eat out. Tried the evening meal once and found the ... Read more
from
Submitted on 18-10-2016
We both had such a good experience at this place, honestly the best hotel I have stayed at in Tenerife and I've been coming here for years. Great customer service, awesome location and superb rooms!!!!
from Anglesey, United Kingdom
Submitted on 22-10-2016
Booked in for 2 weeks, shame it wasn't two months. Great hotel, staff and great variety of food everyday. Only one problem in the restaurant, not all the food was hot, BUT there was a microwave to heat the meal up. Our room was clean, except for some burn marks on the carpet made by someone ironing on it, TWITS. We were on the 10th floor with a sea view and an excellent view of Mount Teide to our right. We found the staff had quite good English and they were pleased when I tried some very b... Read more
from Grantham, United Kingdom
Submitted on 24-10-2016
Reception not very friendly and a bit curt. Never seemed to want to help with a small problem or concern. Hotel itself is very clean but furniture in the lounge is dated and a tad scruffy and smelled of hair grease. The bedroom was dated and a bit scruffy but generally clean and the bed was comfortable. Linen not changed as often as advertised. Towels were very thin. Safe did not appear very secure and having a key was a bind, digital would have been better at the price charged. Food was gene... Read more
from
Submitted on 02-11-2016
I love this hotel ! Is very clean , the food is amazing , is situateI d near playa jardin a beautiful place ! Near loro parque ! Near center and all the shops ! We loved this hotel ! I recommand this Hotel ! If we'll ever visit tenerife again we will def choose this hotel again !
from
Submitted on 02-11-2016
Stayed for one night on a business trip. The hotel was well located but it was very dated and in need of refurb. Beds were uncomfortable with only one long pillow, a hard mattress and scratchy blankets. Free wifi is only available in the lobby and wifi in the rooms will cost you 5 euro per day. Would not stay again.
from
Submitted on 09-11-2016
Just got back from this place we had 2 weeks and we enjoyed all the time we had there.the hotel is a bit outdated but wonderfully clean and tidy the food is repetitive .it's a bit far from the airport about 1/30min the pool ares is very clean and tidy but the pool is cold. The area around the hotel is good plenty of bars shops restaurants all in all very good room cleaned every day with clran towels .All staff very helpful and friendly Well done to you all .?????????
from Southampton, England
Submitted on 11-11-2016
My wife recently had a knee replacement and we were looking for a hotel close to shops, bars, restaurants and the beach - on this the hotel scores well, with only a couple of minutes to all these. The hotel has 225 rooms and is rated as 4*. We stayed in a superior room (refurbished) on the 11th floor with an inland view from the balcony (sea could be seen to the the far left and tip of Mt. Teide to the right). This was not a bad room with sunrise streaming in in the mornings and plenty of peopl... Read more
from Haifa, Israel
Submitted on 17-11-2016
We spent a week at the hotel, as part of a tour of Tenerife. The hotel is located in a quiet street, within short walk of the tourist areas and the beach. Room was clean but outdated, with non of the amenities that we expected from a 4 star hotel. The buffet breakfast and dinner were excellent, good and varied food. WiFi is very expensive in the rooms, and the free WiFi in the reception area was limited and unreliable. The hotel also lacks an exercise room or gym. Overall, a pleasant place to ... Read more
from
Submitted on 18-11-2016
Wha at shame a lovely hotel is being spoilt by loud disco music being played by the pool, not a relaxing experience. Staff should stop people saving sun beds. If you go to the pool at 11 am then done expect to have a sun bed, not enough of them. Spent most of the holiday on the beach then returned about 4pm for a swim, pool a bit quieter, although still MUSIC being played at the bar, why do they think we need music all day? On a plus side, pool temperature perfect. Food Not sure if I would... Read more
from San Jose, California
Submitted on 20-11-2016
This hotel, which labels itself as a 4*, is a huge missed opportunity to be a real 4*. I cannot give it more than 2*. The hotel infrastructure is a 4* but what the hotel provides to guests and its policies make it a 2*. The infrastructure: 12 floors, 230 rooms, large lobby, entire floor for dining room and kitchen (never a problem of to find a table to eat). Good size rooms, nice bed with 2 end tables, desk and chair, balcony with table and chair, and large bathroom. Room: No coffee maker. No li... Read more
from
Submitted on 22-11-2016
Food wasn't cooked properly not much choice no entertainment that might have something to do with the time of year not many English people working there no advertising what's on menu choices at night it was near to the beach and city centre nice and flat where the hotel is once you've found the bars and clubs they are near by
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