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Puro Hotel

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Based on 428 reviews
Room & Rates
Standard Room (Puro Urbano)

Standard Room (Puro Urbano)

1 king bed or 2 twin beds
215 sq feet (20 sq meters)

Relax - In-room massage available
Entertainment - Free WiFi, 52-inch LCD TV with premium channels
Food & Drink - Room service and minibar
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Safe and phone; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Room/bed type depends on availability at check-in
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Superior Room (Puro Flow)

Superior Room (Puro Flow)

1 king bed or 2 twin beds
269 sq feet (25 sq meters)

Relax - In-room massage available
Entertainment - Free WiFi, 52-inch LCD TV with premium channels
Food & Drink - Room service and minibar
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Safe and phone; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Room/bed type depends on availability at check-in
Hide room details
Junior Suite (Puro Joy)

Junior Suite (Puro Joy)

1 king bed or 1 king and 1 single bed
Relax - In-room massage available
Entertainment - Free WiFi, 52-inch LCD TV with premium channels
Food & Drink - Room service and minibar
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Safe and phone; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking
Room/bed type depends on availability at check-in
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Suite (Puro Oasis)

Suite (Puro Oasis)

1 king bed or 1 king and 1 single bed
Relax - In-room massage available
Entertainment - Free WiFi, 52-inch LCD TV with premium channels
Food & Drink - Room service and minibar
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Safe and phone; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Room/bed type depends on availability at check-in
Hide room details
Wing Flow

Wing Flow

1 queen bed
Relax - In-room massage available
Entertainment - Free WiFi, 52-inch LCD TV with premium channels
Food & Drink - Room service and minibar
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Safe and phone; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Room/bed type depends on availability at check-in
Hide room details
Single Room

Single Room

1 single bed
Relax - In-room massage available
Entertainment - Free WiFi, 52-inch LCD TV with premium channels
Food & Drink - Room service and minibar
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Safe and phone; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
Puro Hotel
Carrer de Montenegro, 12, Palma de Mallorca, Spain 07012

Rooms
Make yourself at home in one of the 51 individually decorated guestrooms, featuring minibars and LCD televisions. Complimentary wireless Internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and in-room massages.

Amenities
Pamper yourself with a visit to the spa, which offers body treatments and facials. You're sure to appreciate the recreational amenities, including a nightclub, a spa tub, and a sauna. Additional features at this hotel include wedding services and tour/ticket assistance.

Dining
Grab a bite to eat at the hotel's restaurant, which features a bar, or stay in and take advantage of room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge.

Business, Other Amenities
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of a conference center and meeting rooms.

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Know Before You Go

  • Cash transactions at this property cannot exceed EUR 2500, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet fee: EUR 30 per pet, per day
  • Rollaway beds are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Mandatory Fees and Taxes

You'll be asked to pay the following charges at the hotel:

  • A tax is imposed by the city: EUR 1.65 per person, per night. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

AMENITIES:
  • 24-Hour Front Desk
  • Business Center
  • Coffee Shop
  • Conference Rooms
  • Dry Cleaning Service
  • Elevator / Lift
  • Free Breakfast
  • Jacuzzi/Hot Tub
  • Laundry Services/Laundry Facility
  • Lounge/Bar
  • Multilingual Staff
  • Night Club
  • Porter / Bellhop
  • Room Service
  • Sauna
  • Spa Services
  • Steam Room
  • Wedding Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 428 reviews
from Southend-on-sea
Submitted on 14-05-2016
My friend and I stayed here for a three night break. Hotel very chic great decor loved the courtyard and roof terrace. We was greeted with a warm welcome we asked for a quiet room and was told we were on the four floor and it would be quiet. The room was not a bad size twin beds good storages space again lovely decor but need more light in the room. The bathroom was all black and again lighting very poor for us ladies. Breakfast we thought was just fine loved the cava each morning. The first eve... Read more
from England
Submitted on 18-05-2016
Hotel very chic and well located, however what they do not state is that they have a very noisy bar which is open until we small hours We had 3 different rooms during our short stay,also some of the rooms are very bizarre in layout First room which was a suite had the bath in centre of the lounge and a hotel porters trolley as a wardrobe. Having said that if you get a quiet room in the annex it is a good place to stay given location and friendliness of the staff. Hotel hade generous offer of co... Read more
from FIN
Submitted on 18-05-2016
The hotel is located in the old town in the middle of all cafes and restaurants, and shopping too. Easy to walk everywhere. Delicious breakfast that is always (was told so by staff) included in the price. There is a nightclub/bar in the hotel and also in the houses next door, which can be very loud and disturbing if you are looking for peace and quiet. Pack your earplugs with you or ask for a quiet room, they exist. The staff is very friendly and helpful!
from London
Submitted on 22-05-2016
Don't expect a view just a great ambiance, service and position. The rooms have an unusal layout as the bathrooms are often either upstair or down from the bedroom. The breakfasts are excellent, just the coffee machine is slow. The hotel is in the center of Palma, an easy walk to the taxi rank, port and some great restaurants. TIP: Puro has a beach half way to the airport that is a great place to spend the day after check-out and before you fly home.
from Leicester, United Kingdom
Submitted on 23-05-2016
Puro is a great boutique 4 star hotel I'd past it a couple of times before when visiting Palma It's location is just perfect in the old town You've got the cocktail experience of Abaco a couple of doors away Ribello an Italian restaurant 100 yards away and L'opiste restaurant a 10 min walk The cathedral and museum a 10 minutes walk away Quality Shopping with cafes in abundance to break up the experience with a cappuccino/prosecco and a spot of people watching Our room 323 on the second floor (... Read more
from London, United Kingdom
Submitted on 28-05-2016
When a hotel can't even fulfil the basic function of having the room you have paid for it says something. They'd blatantly allowed another guest to exend stay or make a last minute stay and bumped us to a 4 star apart hotel in the worst end of town. Reception staff didn't seem to care nor did manager. Just shrugged and said they'd pay for a taxi. We have to stay there for another three nights as nowhere else available but never again and I'd avoid this overrated place which doesn't give a damn a... Read more
from Wembury, United Kingdom
Submitted on 28-05-2016
Great location. Decor slightly tired and perhaps not quite as cool as it once was. Balinese beds fantastic for sunbathing with amazing vistas of the city. Unfortunately when hotel at full capacity not enough room for everyone and the same goes for breakfast. We ended up sitting out in the court yard for our breakfast due to lack of space. Manager very good and helpful however some of the staff not particularly friendly or accommodating . I certainly wouldn't call it a luxury hotel and I'm very s... Read more
from
Submitted on 06-06-2016
Small hotel with a good looking design. The sun beds on the roof area is lovely. Rooms are good and very stylish. Great breakfast for spanish conditions. They also ha e a shuttle to their pool facility. A great combination of city, pool and beach.
from Ripley, United Kingdom
Submitted on 09-06-2016
Paid for larger bedroom. Bizarre bathroom painted black with no natural light and poor lighting. The bedroom was dark. There were two leather bean bags to sit on - no chairs in bedroom. Lighting in bedroom also poor - again, ceiling lights were dimmers. The hotel is celebrating 12 years in 2016 maybe time for a makeover! Staff friendly. Buffet breakfast fine although it would be nice to have fresh coffee/tea not from a machine. The breakfast room was too small to accommodate everyone so pe... Read more
from Skipton
Submitted on 10-06-2016
An up market boutique hotel tucked away in the back streets of Palma. The restaurant is fine dining but at a reasonable price. Rather lacking in custom on the night we visited but this did not detract from the enjoyment of the meal. About 50 e per head with wine. Unusual menu. Well explained by a helpful waiter. Not for your average tourist. There are plenty of more suitable restaurants in Palma for the mass market.
from Otley, United Kingdom
Submitted on 17-06-2016
My husband and I stayed for 4 nights and it was our favourite city break and that was due to the Hotel. It was extremely relaxing, peaceful on the roof top, great ambient music, friendly staff and lovely food. The Interior of the hotel is very tasteful and in a great location. The breakfast was delicious and high quality. I also loved the cocktails and especially the Pina Colada. The Puro beach club also lived up to expectations and we had a great day on the VIP sunbeds and amazing fish and seaf... Read more
from Manchester
Submitted on 29-06-2016
This place is well located with excellent staff !! Julian ?? the reception manager is the best looking guy in Palma I have ever seen .. So on that note it's more than worth it ???.. There are lots of choice of bars restuarant places to visit see and just chill.. It's our 3rd time here and every time you find your little gems tucked away .. I can say you won't be disappointed.. Puro beach is a great retreat just to wine dine dine and soak sun !! Enjoy X
from
Submitted on 10-07-2016
We stayed here for 4 nights. What a great hotel....our room was big, bright and with a huge comfortable bed. We asked for a quiet room and definitely got this. Breakfast selection was excellent including a cheeky glass of cava. There were sun beds on roof with a little plunge pool. What makes this place fabulous is the staff - they were amazing with restaurant recommendations, beaches to visit etc. All were very friendly. We also went to the puro beach club - great if you have late flight... Read more
from Stockholm, Sweden
Submitted on 26-07-2016
We booked a late hour dinner, a party of total 11people. The service was good and that food AMAZING! The small sitting area just outside the restaurant was cosy, and the overall interior inside was stylish and modern! Definitely recommend this place!
from
Submitted on 27-07-2016
Absolutely loved this hotel! I'm only giving it 4 stars because there were some minor points they can improve on. The hotel has an amazing location - it's right in the heart of Palma. The restaurant serves lovely food, and they have a private roof terrace with a small pool that is lovely and peaceful, even though we visited in peak holiday season. There are also some lovely shops and restaurants nearby so you can't get a better location. The staff were also really friendly and very thoughtful. B... Read more
from Norrkoping, Sweden
Submitted on 28-07-2016
Good breakfast but not much to choose from. The room was either freezing cold or to hot. The pool broke down whennwe were there so we had no access to a pool unless we wanted to take a cab to the beachclub (the free shuttle was fully booked the whole time)
from Kent, UK
Submitted on 29-07-2016
I booked 4 nights directly with Puro. They were very helpful. I pre-booked the beach club and transfers. I think that if do not do this there is a very big chance that you will not get in. Room was nice, slightly dark but clean and tidy. The roof terrace was also nice and on arrival we were given a bottle of Puro wine which we took up to the roof terrace late PM and drunk. Breakfast was nice with a lot of variety. Bar very cool with lots of drinks on offer, love the fact there is a DJ in t... Read more
from Port de Soller, Spain
Submitted on 31-07-2016
The Hotel offers a great service in an fantastic ambiance. It is an quiet Oasis in the Middle of the town. Great rooms with probably the best beds I have ever slept in an hotel. Breakfast offer is very tasting and offered in a relaxed athmosphere. Staff is very dedicated and friendly. A Place you feel at home and will come back.
from London, United Kingdom
Submitted on 07-08-2016
Just back from a 4 night stay in a suite... Pros: comfortable, light room in a good location, good quality breakfast. Negatives: terrible concierge service and reception staff - deceptive offers and pricing - TV in room offers a couple of channels in english but only news related Summary Having paid over EUR500/night in a suite the room was as expected (other than TV) but beware. Direct bookings (i'm in the hospitality business so know hotels prefer direct bookings as they save 15-20% on stays ... Read more
from London, United Kingdom
Submitted on 23-08-2016
For what was once one of the most upmarket Hotels in Palma, the restaurant is a sad reminder that when the management is inadequate the menu can become rather lost, and in this case simply tiny. Spread thinly over two A5 pages, the menu boasts... well nothing, some fried prawns on sticks amongst 3 other standard starters, and the fish plate, with Rape and rice was tiny, 4 fork loads for 19 euros! Very disappointing! On top, just to make things worse, with the restaurant three quarters empty on F... Read more
from Crawfordsburn, United Kingdom
Submitted on 24-08-2016
Called at this fabulous hotel in Palma for a pre dinner drink. Great spot with friendly staff and a wonderful courtyard area to sit. It is well with calling in and sampling the speciality gin list . Local Spanish and Mallorcan gins are as good as the old favourites
from Dubai, United Arab Emirates
Submitted on 28-08-2016
I stayed at Puro Hotel in Palma, Mallorca, Friday 8th and Saturday 9th July respectively with my best friend. There I suffered a terrible injury due to a towel rail that fell on top of me, smashing my face, my two front teeth, breaking one half off. Please see attached photograph where you can see my nose is swollen - it subsequently bruised, I also had bruises all across my forehead and this swelling and bruising lasted for two weeks. I've subsequently had to have dental work conducted and beca... Read more
from Madrid, Spain
Submitted on 03-09-2016
Puro is nice, not too big and situated right on the coastline (no beach). With reservation you have to be there at mid day latest. We spent a very relaxing afternoon there. Thepool is nice but not big enough for real swimming in my view. The sounds is chilling and deep house. We ate hamburgers which were good but not medium as ordered. Puro is not cheap but worth a visit. The service is always helpful and good.
from Edinburgh, United Kingdom
Submitted on 05-09-2016
We stayed at Puro hotel and got a deal with "free" entry. It was worthwhile, shuttle from hotel each way was prompt and easy. The club itself is much like any beach club, nice pool, sun beds and plenty people around enjoying themselves. Staff were attentive but not overbearing, music not too loud, [but pretty repetitive if you are over 30!]. I'd recommend it.
from London, United Kingdom
Submitted on 23-09-2016
We stayed in Puro hotel a couple of days and we're really happy with the service. Reception always helped us in every question about the city we had. Decoration was very beautiful, minimalist, with a wonderful courtyard close to the foyer. Room was perfect, also decorated with a modern style. We'll return next year!
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