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Castillo Hotel Son Vida, a Luxury Collection Hotel, Mallorca

Palma de Mallorca, Balearic Islands, Spain (PMI)

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Based on 750 reviews
Room & Rates

Classic Room

1 king bed or 2 twin beds
280-sq-foot (26-sq-meter) room with mountain and garden views

Entertainment - Free WiFi, LCD TV with satellite channels, and DVD player
Food & Drink - Coffee/tea maker, minibar, and 24-hour room service
Sleep - Turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe and free newspaper; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning
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Deluxe Room

1 king bed or 1 twin bed
388-sq-foot (36-sq-meter) room, balcony with mountain and garden views

Entertainment - Free WiFi, LCD TV with satellite channels, and DVD player
Food & Drink - Coffee/tea maker, minibar, and 24-hour room service
Sleep - Turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe and free newspaper; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning
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Grand Deluxe Room

1 king bed
Features a private balcony

Entertainment - Free WiFi, LCD TV with satellite channels, and DVD player
Food & Drink - Coffee/tea maker, minibar, and 24-hour room service
Sleep - Turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe and free newspaper; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning
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Classic Room, Terrace

1 king bed or 2 twin beds
Views of the mountains and garden

Entertainment - Free WiFi, LCD TV with satellite channels, and DVD player
Food & Drink - Coffee/tea maker, minibar, and 24-hour room service
Sleep - Turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe and free newspaper; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning
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Classic Room, 1 Double Bed

Classic Room, 1 Double Bed

1 double bed
Entertainment - Free WiFi, LCD TV with satellite channels, and DVD player
Food & Drink - Coffee/tea maker, minibar, and 24-hour room service
Sleep - Turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe and free newspaper; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning
Non-Smoking
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Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

2 twin beds
Entertainment - Free WiFi, LCD TV with satellite channels, and DVD player
Food & Drink - Coffee/tea maker, minibar, and 24-hour room service
Sleep - Turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe and free newspaper; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning
Non-Smoking
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Classic Room, Terrace (Terrace)

Classic Room, Terrace (Terrace)

1 double bed
Overlooking the garden

Entertainment - Free WiFi, LCD TV with satellite channels, and DVD player
Food & Drink - Coffee/tea maker, minibar, and 24-hour room service
Sleep - Turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe and free newspaper; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning
Non-Smoking
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Deluxe Room

Deluxe Room

2 twin beds
Entertainment - Free WiFi, LCD TV with satellite channels, and DVD player
Food & Drink - Coffee/tea maker, minibar, and 24-hour room service
Sleep - Turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe and free newspaper; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning
Non-Smoking
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Classic Room

1 king bed or 2 twin beds
280-sq-foot (26-sq-meter) room with mountain and garden views

Entertainment - Free WiFi, LCD TV with satellite channels, and DVD player
Food & Drink - Coffee/tea maker, minibar, and 24-hour room service
Sleep - Turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe and free newspaper; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning
Hide room details

Classic Room Single

1 bed
Entertainment - Free WiFi, LCD TV with satellite channels, and DVD player
Food & Drink - Coffee/tea maker, minibar, and 24-hour room service
Sleep - Turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe and free newspaper; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning
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Castillo Hotel Son Vida, a Luxury Collection Hotel, Mallorca
Carrer Raixa 2 Urbanizacion Son Vida, Palma de Mallorca, Spain 07013

Rooms
Make yourself at home in one of the 164 air-conditioned rooms featuring minibars and DVD players. LCD televisions with satellite programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature designer toiletries and bidets. Conveniences include safes and complimentary newspapers, and you can also request cribs/infant beds.

Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a health club, an outdoor pool, and an indoor pool. This hotel also features complimentary wireless Internet access, supervised childcare/activities, and a hair salon.

Dining
Grab a bite at one of the hotel's 2 restaurants, or stay in and take advantage of 24-hour room service. Relax with your favorite drink at a bar/lounge or a poolside bar.

Business, Other Amenities
Featured amenities include a business center, limo/town car service, and dry cleaning/laundry services. Guests may use a roundtrip airport shuttle for a surcharge, and free valet parking is available onsite.

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Know Before You Go

  • Cash transactions at this property cannot exceed EUR 2500, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: EUR 36 per person (approximately)
  • Rollaway bed fee: EUR 80.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Mandatory Fees and Taxes

You'll be asked to pay the following charges at the hotel:

  • A tax is imposed by the city: EUR 2.20 per person, per night. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Renovations and Closures
The hotel will be renovating from 15 November 2016 to 30 June 2017 (completion date subject to change). The following areas are affected:

  • Sauna
  • Spa
  • Swimming pool

Alternate facilities are located offsite and include:

  • Health club
  • Indoor pool

During renovations, the hotel will make every effort to minimize noise and disturbance.

AMENITIES:
  • 24 Hour Room Service
  • 24-Hour Front Desk
  • Beauty Shop/Salon
  • Business Center
  • Children's Program
  • Dry Cleaning Service
  • Elevator / Lift
  • Indoor Pool
  • Jacuzzi/Hot Tub
  • Kiddie Pool
  • Kids Club
  • Laundry Services/Laundry Facility
  • Lounge/Bar
  • Multilingual Staff
  • Outdoor Pool
  • Poolside Bar
  • Porter / Bellhop
  • Sauna
  • Shopping
  • Shuttle To Airport (surcharge)
  • Spa Services
  • Steam Room
  • Wedding Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 750 reviews
from Hong Kong, China
Submitted on 09-05-2016
Just happened to be here at the low season, so mallorca is not really the party island as we know yet. But turn out it's be the best part of our whole trip. This hotel is not at the centre centre, but it's well located up in the hills, it's a golf hotel, so basically you will see family or old couples here for holiday. But that doesn't matter, the view of the hotel is stunning and the room is just fantastic, we got upgrade to suite, which is big enough for 3 of us to hang around all day. And th... Read more
from Auchterarder, United Kingdom
Submitted on 16-05-2016
A return visit, this hotel has just got better and better, and is now a favourite for us amongst STARWOOD Luxury Collections. Vanessa at front desk was extremely charming and efficient, and ensured a lovely upgrade on checkin. A welcome half bottle of Cava was a nice touch, as soon as we were settled in the room. Platinum recognition is high. The hotel is the epitome of sheer luxury throughout, and most important, is the first class staff in every part of the hotel. All restaurants are excellent... Read more
from Sheffield, United Kingdom
Submitted on 17-05-2016
My wife and I spent a week at Castillo Son Vida from 07/05/2016 To 13/05/2016. The hotel is set in beautiful grounds, with wonderful views if you get a room on a higher level. We had a room on the 1st floor with a garden view and balcony. The rooms are spacious and on the higher floors (4upwards), the views are stunning (ocean and Palma). We were half board, but if I was to go again I would just go bed and breakfast, because the half board option adds at least 100 euros per night. You can take ... Read more
from
Submitted on 18-05-2016
Excellent service, fantastic location, view. Excellent food. Relaxing, attempt crew. Dinner buffet very good. Was a guitar music- Spanish and classical music, also very good. Always when I can and have time, I will stay again.
from
Submitted on 21-05-2016
We stayed at the hotel son vida for 7 days with our 12 week old son. It was our first holiday with the baby and we were quite anxious. The hotel itself is beautiful and perfectly located within driving distance of Palma. The staff were extremely friendly and helpful and did as much as they could to help us with the baby, including driving our hire car to the front of the hotel when we were going out and parking it on our return every day. Our room was spacious and luxurious with plenty of towel... Read more
from San Francisco, CA
Submitted on 28-05-2016
The property is beautiful and the staff is very nice, but the service is lacking. We are in the middle of a stay. The hotel is fully booked. As platinum members, we normally have an upgrade, but at check in there were none available, which we understood. We seem to be in the bottom of our category (Deluxe room) on the second floor. No paper has been delivered, although we've asked twice. Tried to book a salon service, but they were full, the concierge told me they could not help me outside... Read more
from London, United Kingdom
Submitted on 29-05-2016
What a great place! Fantastic location overlooking the island, set in its own beautiful and well maintained grounds. The hotel staff could not have been more helpful - courteous responsive and charming. They can make great restaurant recommendations. The rooms have their own balconies, are spacious, clean and the huge bed was really comfortable. Fantastic breakfast, too.
from Aventura, Florida
Submitted on 02-06-2016
This is an amazing Luxury Collection property 20 minutes away by car from Palma with amazing views of the city. Large and the beautifully appointed rooms. Excellent buffet breakfast and excellent service in all areas but the reception staff which in my opinion was a bit cold and could be friendlier. Wifi was free and had a strong signal and my only problem was that every time you leave the property and come back you have to login again! Very annoying when you stay for 4 nights. Finally, the ... Read more
from Cannes, France
Submitted on 03-06-2016
Have just returned from four nights at the Hotel with my 14 yr old daughter. 10/10 for service and facilities. Very nice room with comfortable bed,lovely bathroom and nice terrace. The concierge service (i mainly dealt with Pep)were extremely professional and gave excellent Restaurant recommendations and beach clubs to visit.I have stayed at many 5star plus Hotels in Asia ,and this was easily equal to any of them including the Mandarin oriental in Bangkok! Buffet breakfast was delicious; we wil... Read more
from Faversham, United Kingdom
Submitted on 06-06-2016
4 night trip We felt relaxed from the minute of arrival at this hotel, all the staff were excellent which made for a very pleasant stay. Rooms are well appointed and beds very good Beautiful views over Palma from the elevated position of this hotel and really comfortable sun loungers around the pool area Have booked to go back in September
from Lancashire
Submitted on 13-06-2016
We stayed here for several years about 15 years or so ago, when the children were teenagers and with their grandfather, in order to play golf. This year we all made a return trip, and were not disappointed. The hotel is still wonderful. Beautifully appointed. Rooms excellent. Staff helpful. I arranged the booking, car hire, taxi transfers and golf reservations in advance through the hotel. Particular mention to the older pool attendant [who never stops!] and the ever cheerful Carlos on the brea... Read more
from London, United Kingdom
Submitted on 14-06-2016
So this hotel ticks all the boxes. Doesnt wow me but it works. Luxury Collection because they are part of Starwood take the lower quality fixtures and fittings and staff. So the quality and personal service can sometimes be lacking. Otherwise beautiful hotel, close to Palma and golf courses, but would recommend some of the more boutique hotels really.
from Texas, USA
Submitted on 18-06-2016
No, this hotel is not in Palma it is on the outskirts, a 15-20 minute cab ride but don't let that keep you from staying this exceptional resort. Everything is exceptional at this resort but what makes it among the best I have stayed at is its staff. From the men who greet you when you arrive to the best concierge team I have ever used, the entire resort is focused on making your stay wonderful. The rooms are great especially the ones with a terrace. Breakfast buffet is excellent and so is t... Read more
from Gloucestershire
Submitted on 18-06-2016
This is a beautiful hotel, in a beautiful setting. The views are sublime and the pool area, bars and restaurant are lovely. The sun loungers are the most comfortable I have experienced, and the pool attendant was very helpful with arranging towels and positioning parasols for us. The room was spacious and tastefully furnished. There is plenty of storage space, a complimentary safe, a tv and a well stocked minibar with a choice of glasses for your beverage. The bed was the most comfortable I hav... Read more
from ilkley yorkshire
Submitted on 27-06-2016
We have been coming to this hotel for many years, normally with complete satisfaction. We are currently at the hotel and have been here for three weeks. I intend to fully convey my thoughts to management over the next few days, prior to our departure. THE GOOD STUFF: - The hotel has not really changed much since last year, some upgrades to certain aspects, it remains the same offer, we enjoy the consistancy - Many of the staff we have come to know throughout our various stays remain at the h... Read more
from Banstead
Submitted on 27-06-2016
We have just got maeried at this five star plus hotel with exceptional facilities and restaurant, a terrace with views over the bay, lovely staff and three first class golf courses......who could want for more!
from Blackburn, United Kingdom
Submitted on 30-06-2016
I stayed at the Son Vida several days ago with a relatively large group of friends. We were visiting Mallorca to play several rounds of golf. The staff were, in my view, well mannered and well meaning. There were a number of wedding functions on over the weekend, but those did not interfere with my group's enjoyment of the facilities on offer. The breakfast facilities were adequate and although we only dined in the hotel on one evening the buffet was again perfectly fine. The accommodation... Read more
from Madison, Wisconsin
Submitted on 30-06-2016
Overall, this hotel was quite good. The room was comfortable and beautiful, the grounds were excellent, the staff was friendly, and the views were amazing. There are few other places (e.g. restaurants) within walking distance, so most people eat at the hotel restaurants. However, the dinner buffet was 65 euros (which is not printed anywhere and can only be discovered by querying the staff) and very expensive relative to the price of the room, which caught me off guard. However, it was the best... Read more
from Bucharest, Romania
Submitted on 02-07-2016
Words are not enough to describe this place ! This place will remain forever in my soul! Nice location,wonderful view,very quiet !Wonderful food,well prepared,very tasteful. Helpful staff. Amazing place!!!!!!!
from
Submitted on 03-07-2016
This is a lovely hotel with old world charm. The rooms are a good size & very comfortable, the pool area is relaxing & such a beautiful area to unwind. I visited the spa for a massage & pedicure but didn't think the standard of treatments was that great for a 5 star hotel, so this area definitely needs improvement. We dined at Es Vi on 3 occasions while staying at the hotel & the food was delicious & beautifully presented,so would definitely recommend paying a visit while you are there. The... Read more
from
Submitted on 04-07-2016
The good points are the staff, Ramond Maria and Tony we love you! And the views are amazing.This was our second visit, our first visit was perfect, we were blown away by this amazing hotel, but our recent visit was dissapointing, we felt squeezed in between 2 weddings, they were the focus, staff rushing around getting ready for the big events, chavvy music played most of the evening, nothing interesting for vegetarians to eat, veggie lasagne is offered REALLY! So last year! Nothing for vegetari... Read more
from Northwood, United Kingdom
Submitted on 04-07-2016
We discovered the hotel last year when we had a faultless stay. We returned this year for 10 days and again had an almost faultless stay which for a hotel busy with weddings and general tourists is no mean feat. Although it isn't as polished as say the St Regis ( we are currently staying there too for 3 night) it is in our opinion much more enjoyable. The staff are far more friendly and genuinely seem to care. We are returning from St Regis to El Castillo on Wednesday and can't wait.
from Kent
Submitted on 06-07-2016
Stumbled upon it by accident, but well worth it, and amazing views over Palma bay, could even see the cathedral. Food was great, loved the lobster and the pork and prunes, and staff lovely even though we weren't residents. Definitely highly recommended.
from New York City, New York
Submitted on 08-07-2016
The location in the hills, with this stunning view down towards the harbour of Palma - just gorgeous! Very friendly reception, nice room, with a large bathroom, furniture a bit old fashioned, but everything very clean and lovely service. Breakfast during a low season winter week was a bit limited, full breakfast buffet returned for the weekends. Would have appreciated if the waiter would have spoken/understood at least a bit of english, not always was someone around to understand our wishes and... Read more
from Dublin, Ireland
Submitted on 08-07-2016
Had the most enjoyable and memorable stay in Castillo Hotel Son Vida. The staff were very helpful, warm, welcoming and efficient. The view from our bedroom was breath taking and the room itself was beautiful, with the most comfortable bed I have ever slept in! The food was delicious. All in all, one of the best hotels that I have ever had the pleasure of staying in - thank you!
from
Submitted on 09-07-2016
This is a beautiful property. Everything about the hotel was perfect, the pools and restaurant areas were great, although the front desk staff was not helpful or accommodating; did not even want to check our bags on the day we were checking out so that we could go to the beach. Upon arrival room was not ready and they did not advise us that if we wanted to change in the pool club house to go to the pool that we would be carrying our suitcase down 3 flights of stairs. Concierge was also not knowl... Read more
from Fareham, United Kingdom
Submitted on 14-07-2016
We had a lovely stay at this beautiful hotel. On reading some of the previous reviews relating to noise from wedding guests we had requested a quiet room and were accommodated on the 8 th floor overlooking the front of the hotel which was very quiet even though there were 2 weddings during our stay we heard no noise. We found all the staff exemplary . Breakfast buffet was extensive and the outside terrace stunning. Our only small criticism was that we felt the food and service at Es Vi restauran... Read more
from Newcastle upon Tyne, United Kingdom
Submitted on 14-07-2016
Stayed here for a romantic break without the children for a couple of days. The hotel is perfectly fine although very traditional and some might say a little stuffy in its decor (eg traditional paintings, suits of armour etc). I do wish these 'luxury' hotels would provide tea and coffee facilities in the room - I get the luxury thing but sometimes you can't be bothered to order and wait for someone to come to your room to deliver it. I would recommend it but I prefer its sister hotel the Sherato... Read more
from leicestershire
Submitted on 14-07-2016
Spaciously built with terraces with a bar and restaurants overlooking Palma just 3 miles away, and a golf course in the woods around it, this is a super hotel in a super place. Pleasant, efficient service. Our Classic room was spacious and comfortable with very good bed and lots of clean linen which was very welcome in the hot weather. The El Castell restaurant, with dining terrace, was excellent for breakfast and dinner except for one buffet dinner when they had a wedding on, and the seafood w... Read more
from Reading, United Kingdom
Submitted on 16-07-2016
Stayed here for a long weekend to celebrate a family members 50th birthday, and what a pleasure it was. From moment of arrival to the end of our stay, staff were so attentive and smiley! Despite no "ocean view" our room was lovely, complete with a little balcony and a turret wall reinstating the magnificent overall castle style of the hotel. Breakfast and lunches were delicious, we went out for dinner in Palma each evening by recommendation of the concierge (about a 10min/12 euro taxi journey)... Read more
from
Submitted on 18-07-2016
This Starwood Luxury Collection has out done itself.... We brought our family (3 daughters between 11-15y) to Mallorca for the "rest and relaxation" part of a European vacation. It far surpassed our expectations. The only thing better than the exquisite property was the service, specifically the concierge Pep. He has a great attitude, wonderful ideas on visits around town and even helped us with our bags when the doormen were busy. Additionally, Mathew, one of the doormen was equally helpful... Read more
from Hamburg, Germany
Submitted on 24-07-2016
Quite enjoyed this place where I spent three days with business partners at an off-site workshop. We were here for a combination of work and leisure and I really enjoyed the property, especially the outdoor eating areas and pool. Enough has been written about this place in other reviews. I had the pleasure of being upgrade to a suite and had a spectacular view. The room itself, although clean and huge, was very old-school decoration. Older generations may appreciate this but for me it was a bit ... Read more
from Doncaster
Submitted on 24-07-2016
Wow, what a wonderful and luxurious hotel! We stayed with a large group of fellow mixed couple golfers and had a fantastic time. The hotel is magnificent and oozes class and opulence. Buffet breakfasts are eaten outside (weather permitting) with sweeping views towards Palma and the sea, and are the best we have ever had anywhere. Every breakfast food you could think of was provided and excellently prepared and of first class quality. During a daytime and in an evening the restaurant menus are v... Read more
from
Submitted on 28-07-2016
Castillo son vida is a nice hotel in marbella! The hotel is located in a very nice area in a golf estate! Perched on a mountain with a view of the old city of marbella! The hotel as you enter has a very peculiar odor! Not appealing! I think starwood does not believe in air fresheners or any kind of fresh smelling fragrance in their hotel lobbies! I am currently staying at alphonso xiii! And here as well the lobby needs a nice fragrance! It doesn't have a fresh smell. The hotel castillo son vida ... Read more
from london
Submitted on 30-07-2016
Returning guests to this beautiful hotel. Fabulous rooms overlooking the bay. Superb breakfast as always. Only criticism is that there's a lack of pool service for towels and umbrellas. They happily watch you struggle and don't come to help. Highly recommend.
from New York City, New York
Submitted on 02-08-2016
There is no doubt that this is a beautiful 5 start property. Pros: Nice property, good food, friendly wait staff. As an SPG Platinum my suite nice award was processed for a huge room and balcony. Cons: Pool area was busy (though this is summer). Hotel may be understaffed- I had to call down to the concierge/reception/room service multiple times to reach someone. Staying in this historic castle property was certainly a nice experience.
from Doha, Qatar
Submitted on 05-08-2016
This is a beautiful hotel in a gorgeous location. We stayed in a deluxe room with a terrace with magnificent views over the bay of Palma. The room was a very good size with a separate bath and shower. Maid service was excellent. We had room service a couple of times and the food was very good and delivered quickly. Our rate included a buffet breakfast in Il Castillo and it was also a lovely setting with views over the bay. The breakfast selection was excellent and the service was very good. Now ... Read more
from NJ
Submitted on 05-08-2016
This is a true 5 star property! The food, rooms and staff are all outstanding! I have stayed at many lovely hotels, however this one is truly at the top of my list! Vanessa is a joy to deal with. She is professional and knowledgable both about the hotel amenities, area attractions,and restaurants. We will return!
from
Submitted on 07-08-2016
Fantastic staff who are happy & helpful. The hotel is beautiful & offers a great shuttle service around the golf courses nearby. It is in a lovely quiet area, but only a short taxi ride into Palma or Peurto Portals if you want to go shopping or eat out. The food in the hotel is great, breakfast is excellent. Stunning views over Palma from the terrace bar which serves fab cocktails. The hotel has a lovely ambiance & we would definitely return.
from Rome, Italy
Submitted on 11-08-2016
I particularly wanted to review this absolutely amazing restaurant. First of all let me say that this is tapas that will raise your expectations to fine dining tapas. The restaurant is serviced by polite knowledgable staff who are absolutely aware of the menu & wines on offer. The ambience is peaceful & relaxing with the occasional kitchen sound. Background music is not overpowering so you can enjoy a good conversation. So to the food. I honestly cannot applaud the chef & his team on such a... Read more
from Miami, Florida
Submitted on 13-08-2016
We stayed at the Hotel Son Vida for our honeymoon it was delightful a small paradise food excellent at night there was dancing in a very sophisticated atmosphere and we enjoyed the pool a lot,unforgetable memories.
from Manchester, United Kingdom
Submitted on 13-08-2016
The hotel's location was great. Set in the hills it is quiet and good views of Palma. ?15 taxi to either Palma either portals so dinner there is very accessible. Breakfast good but can get overcrowded as can the pool. Rooms are good. Very disappointing how it is a 15 min wait for taxis to be called at night. Why not have at least 2 waiting during peak times?!?!
from Stoke Row, United Kingdom
Submitted on 15-08-2016
We stayed for 2 nights, either end of our week's holiday in a villa. The room was excellent for children and a very comfortable bed and bathroom. The pool was great and the restaurants serving very good food. The experience was let down by VERY POOR staff. We wished to check out 30min after 12noon and were told no, to compound the issue the staff deactivated the room key and then refused to give us a new key! We wasted 30mins trying to get in our room and eventually had to speak with the... Read more
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