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Melia Marbella Banus

Malaga, Spain (AGP)

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Based on 1295 reviews
Room & Rates
Standard Room

Standard Room

2 double beds
377-sq-foot (35-sq-meter) room, balcony with garden and pool views

Entertainment - Free WiFi, 32-inch plasma TV with satellite channels
Food & Drink - Room service and minibar
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Phone, safe, and desk; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Melia room sea view

Melia room sea view

2 twin beds
377-sq-foot (35-sq-meter) room, balcony with ocean views

Entertainment - Free WiFi, 32-inch plasma TV with satellite channels
Food & Drink - Room service and minibar
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, desk, and phone; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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The level room

The level room

2 double beds
377-sq-foot (35-sq-meter) room, balcony with garden and pool views

Entertainment - Free WiFi, 32-inch plasma TV with satellite channels
Food & Drink - Espresso maker, minibar, and room service
Sleep - Blackout drapes/curtains and turndown service
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, desk, and phone; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Room (The level room sea view)

Room (The level room sea view)

1 king bed
377-sq-foot (35-sq-meter) room, balcony with ocean views

Entertainment - Free WiFi, 32-inch plasma TV with satellite channels
Food & Drink - Espresso maker, minibar, and room service
Sleep - Blackout drapes/curtains and turndown service
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, desk, and phone; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Last minute deal

Last minute deal

1 twin bed
377-sq-foot (35-sq-meter) room, balcony with garden and pool views

Entertainment - Free WiFi, 32-inch plasma TV with satellite channels
Food & Drink - Room service and minibar
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, desk, and phone; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Package Deal

Package Deal

1 twin bed
377-sq-foot (35-sq-meter) room, balcony with garden and pool views

Entertainment - Free WiFi, 32-inch plasma TV with satellite channels
Food & Drink - Room service and minibar
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, desk, and phone; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Junior Suite (Executive Lounge Access)

Junior Suite (Executive Lounge Access)

1 double bed
646-sq-foot (60-sq-meter) room, balcony with garden views

Layout - Separate living room
Entertainment - Free WiFi, 32-inch plasma TV with satellite channels
Food & Drink - Espresso maker, minibar, and room service
Sleep - Blackout drapes/curtains and turndown service
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, desk, and phone; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Standard special promotion

Standard special promotion

2 double beds
377-sq-foot (35-sq-meter) room, balcony with garden and pool views

Entertainment - Free WiFi, 32-inch plasma TV with satellite channels
Food & Drink - Room service and minibar
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, desk, and phone; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Family Room

Family Room

2 double beds
431-sq-foot (40-sq-meter) room, balcony with garden and courtyard views

Entertainment - Free WiFi, 32-inch plasma TV with satellite channels
Food & Drink - Room service and minibar
Sleep - Blackout drapes/curtains and turndown service
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Yard, phone, and safe; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Melia Marbella Banus
Mario Vargas Llosa, s/n, Marbella, Spain 29660

Rooms
Make yourself at home in one of the 200 air-conditioned rooms featuring minibars and plasma televisions. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and bidets.

Amenities
Treat yourself with massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, an outdoor tennis court, and a sauna. Additional features include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Dining
Grab a bite at one of the hotel's 3 restaurants, or stay in and take advantage of room service (during limited hours). Relax with a refreshing drink from a poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily for a fee.

Business, Other Amenities
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. A shuttle from the hotel to the airport is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.

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Know Before You Go

  • Cash transactions at this property cannot exceed EUR 2500, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
  • Only registered guests are allowed in the guestrooms.
  • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 19 per person (approximately)
  • Self parking fee: EUR 18 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

AMENITIES:
  • 24-Hour Front Desk
  • Concierge Desk
  • Dry Cleaning Service
  • Elevator / Lift
  • Fitness Facility
  • Indoor Pool
  • Kiddie Pool
  • Laundry Services/Laundry Facility
  • Marina
  • Poolside Bar
  • Room Service
  • Sauna
  • Spa Services
  • Wedding Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 1295 reviews
from Aberdeen, United Kingdom
Submitted on 23-05-2016
This hotel is in an excellent location for anyone wanting to be close to the beach, shops, walks and restaurants. I have been staying here for a number of years and have never had a bad experience. Every year I see improvements to the hotel, redecorating, garden and grounds etc. and the staff are very helpful. Breakfast choice is excellent. Located on the east side of the Port means it is a little quieter and less busy than on the west side but if you like a five minute walk to the beach, Pa... Read more
from Cheshire, United Kingdom
Submitted on 24-05-2016
Fab location, 10 mins walk to the harbour, bars and shops or few mins in taxi. Pools lovely, pool bar great, lovely comfy sun beds. Like the fact that can have 3 share a room. Would deffo stay here again.
from Glasgow, United Kingdom
Submitted on 24-05-2016
This is a lovely hotel, well laid out with attractive gardens and pools. It is part of the Melia Group which I consider to be very good hotels. BUT, and it's a big but, they have a problem with noise in this hotel. We had a ground floor 'Level' room and did not sleep well during our stay. The doors don't seem to fit the door frames properly and every word and movement from the corridor outside can be clearly heard when you are lying in bed. Even if people were speaking quietly or walking, it see... Read more
from Lincolnshire, United Kingdom
Submitted on 24-05-2016
From the moment we arrived staff could not be more friendly at this hotel. The rooms was lovely over looking the pool, the food was great and the grounds of the hotel were immaculate. We visited for my friends birthday and the staff sent a lovely cake and bottle to us. Overall, this hotel was lovely and the service was great, the chef and restaurant staff were also attentive. Will definitely be staying next year for our weekend birthday break, everything as so clean and tidy and the staff work... Read more
from New Delhi
Submitted on 24-05-2016
We stayed at this hotel very recently! The ocean facing rooms are very spacious n comfortable! The location is excellent n within walking distance to the lively Banus waterfront! The pools are lovely n the beach is right in front! But the attitude of the staff really takes away from its shine! They are rude n uncourteous ! Our travel agents payment took a few extra minutes when we arrived at the hotel. The reception staff were most unfriendly n made us feel most unwelcome ! Asif they were not su... Read more
from Tipperary
Submitted on 28-05-2016
My husband & myself stayed in this hotel in middle of May. It was our first time to visit the hotel & also the area. The hotel exceeded our expectations & deserves 5 stars in my opinion. We stayed in one of the upgraded club rooms & it was superb - spacious, clean, bright & above all, very quiet. I felt that I had been listened to carefully when making reservation & when we arrived late at night, everything was in order & as requested. Special thanks to Christina Villalba, who ensured that our s... Read more
from Stoke-on-Trent, United Kingdom
Submitted on 01-06-2016
Excellent hotel in a very good location, we were satisfied with all the services, the pool area is fabulous, we found the staff very helpful and courteous, the only issue we had was noise in the late hours due to a hen party, shouting and screaming two nights running, waking other hotel users, apart from this a very nice hotel.
from London, United Kingdom
Submitted on 02-06-2016
This was our second stay at this hotel, the first being really good. The facilities remain very good but as others have eluded to if its a relaxing break you are looking for perhaps this hotel isn't for you. Perhaps we were unfortunate in having a room on the ground floor but we were disturbed every night with shouting and screaming in the corridors which lasted up until around 5 In the morning. We also had a very noisy air conditioning unit which kicked in Intermittently throughout the night, ... Read more
from Poole, United Kingdom
Submitted on 07-06-2016
Lovely swimming pools, great location, good food. However some staff are not friendly, a number of things at the property including mini bar, ice machine and outside toilets were out of order for the majority of our 7 night stay. This Hotel could be good with better staff and some money spent on the upkeep of the premises. The location is great as right by the beaches and 10 min walk to Puerto Banus.
from Frankrike
Submitted on 08-06-2016
The hotel a bit worn with some lack of maintenace. However, that compensate for the very friendly staff at the Level. Many thanks to Silvia, Maria and the rest of the Level Team! Will for sure recommend this hotel!
from Chichester, United Kingdom
Submitted on 15-06-2016
Stayed beginning of June with a friend. Could not be happier with our experience, we upgraded to the Level and it was well worth the money. Access to the Level Lounge that provides drinks and snacks all day, saved so much money just on not having to buy water let alone alcohol before we went out every evening. We stayed in a ground floor Level room which had a small private garden which was lovely, also meant we had two sunbeds that we didn't have to fight to get each morning, however during our... Read more
from wales
Submitted on 16-06-2016
we have just returned from yet again another wonderful holiday at the melia banus if I could give it marks out of 10 it would be 10+ . greeted by the bell hop/boy who took cases to room for us .reception no change still got feeling we where friends returning rooms large airy spotlessly clean ,and such comfortable beds , food first class management should be proud of this hotel
from NORTHUMBERLAND
Submitted on 18-06-2016
We have recently returned from 10 wonderful days at the Melia Marbella Banus. All the staff at this hotel were exceptionally friendly, efficient & helpful.....from the multi- talented handy man right up to the extremely competent young Guest Manager, Fernando Preto. All the reception staff, as well as dining room & bar staff , were attentive & very capable. However, special praise must be reserved for the amazing girls working in the Level Lounge! Silvia, Irene, Maria & Cristina ( also Christel)... Read more
from Solihull, United Kingdom
Submitted on 21-06-2016
lovely hotel set in very nice gardens. access to beach via gate at bottom of the property. the breakfast was excellent and bar staff very helpful. the only negative would be that there were groups of men and women possible hen/stag parties, lots of swearing and running down the corridors at 2.00a.m. does not bother me but if had a young family this could be a problem.
from West lothian
Submitted on 21-06-2016
Just finished a stay at Melia Marbella Banus and it was a fantastic resort and hotel to stay at. I wanted a nice relaxing 5 days away from the UK and this is what this hotel can offer. We were Half Board but also had access to Level Lounge which had Cava, Red Wine, Beer and plenty of soft drinks and a Nespresso Machine you could help yourself to free of charge. The Level Lounge was a good place to go if you wanted a bit of shade or to relax or have a beer and have a casual chat. The room itself... Read more
from
Submitted on 27-06-2016
Beautiful hotel...close to the beach....close to the marina....really clean and friendly....mostly couples....great food & 24 hour reception... hire a car and go eat in Escapona...Aidans Bar & Grill...fantastic few days away
from Dublin, Ireland
Submitted on 27-06-2016
Have been going to this hotel for the past 15 years, big improvements on decor and upkeep disappointed in Mas rewards otherwise a lovely stay staff have all improved over the years all very friendly and accommodating
from Newcastle upon Tyne, United Kingdom
Submitted on 28-06-2016
We had an excellent holiday at your lovely hotel. The hotel is very clean and well maintained. All of the staff are excellent. The only downside was a small amount of rowdy behaviour in the hotel late at night.
from ossett
Submitted on 28-06-2016
My wife and i stayed at the Melia Banus for 5 nights from Sunday the 19th to Friday the 24th of June. This was our first time in Puerto Banus and found the location of the Hotel to be excellent. It was a short walk to the marina and situated just off the beautiful coastal walkway that runs all the way from PB to Marbella and probably further. We stayed in a Level garden room on a half board basis and was very pleased with our choice. We purposefully chose to stay mid week as we thought it may ... Read more
from Cardiff, United Kingdom
Submitted on 29-06-2016
This is a lovely hotel & well worth the money, we stayed in the suite on the rooftop which was amazing! We were out in Marbella for our wedding and the majority of our guests also stayed here. The food is out of this world, loads of variety to choose from, but a little expensive if you're only bed & breakfast. Only thing I would say disappointed me was the Level Lounge, it was nice to have the novelty to use it, but as we had guests who could not go in, we felt we were alienated so in the end di... Read more
from Warrington, United Kingdom
Submitted on 05-07-2016
Nice hotel have stayed in a number of Melia hotels, This being in Marbella I expected a better type of client, we stayed in room number 328 the rooms next door and below us had no regard for other guests in the hotel with noise from 23hrs until 03.30, when I complained at reception first this g in the morning was told that they have a separate security to deal with issues, I know that Melia hotel manager will responed with very sorry to hear your stay was not up to standed but I feel as a well ... Read more
from dublin
Submitted on 05-07-2016
Lovely surroundings and great location, the bar is expensive as is the buffet dinner. Breakfast was good and the bedrooms are lovely. Recommend ground floor on to the garden and we recommend you try the indoor swimming pool
from Old Sodbury, United Kingdom
Submitted on 07-07-2016
Great location and friendly staff. Pool area could do with better shades. Guests should be prohibited from reserving sun beds by leaving towels on them for long periods. Many people could not find an available sun bed, when there were so many with towels on but not being used. Pool bar closed one of the days.
from Auchterarder, United Kingdom
Submitted on 08-07-2016
I always enjoy the Melia Brand hotels and this hotel is to that standard. We were half board and yes it's a bit pricey but you do have a very relaxed holiday in a lovely setting. The pool and gardens are lovely and I loved the trees shading you around the pool, this helped travelling with a 3yr old. My only gripe would be some inexperienced serving staff in the hotel, you do notice a huge difference when someone with experience is running the pool bar or the bar/restaurant areas. We did address ... Read more
from somerset
Submitted on 09-07-2016
Second time we have stayed in this hotel, which says it all really! A great location with Puerto Banus a stroll away and Marbella an easy taxi ride. The hotel and gardens are well maintained and very pleasant to spend time in. The food is great and the chefs should be extremely proud of themselves, plenty of choice and excellent quality. The Level Lounge works really well and many thanks to Silvia for her organisational skills that made for a smooth hassle free holiday. She upgraded us to h... Read more
from Dunchurch, United Kingdom
Submitted on 10-07-2016
We have just returned from the Melia after a five day trip. We opted for the Level Garden room and which Is worth the extra. The hotel has a n adult only and as we had a child free time we opted to stay round the the adult pool. we witnessed many activities for the kids going on in the other pool so they are kept entertained. food is of a high standard as are the drinks. facilities are very good spa gym indoor pool two outdoor pools one adults only. Level lounge has beer wine soft drinks and sna... Read more
from Newcastle upon Tyne, United Kingdom
Submitted on 13-07-2016
Woken repeatedly with rowdy behaviour then after making a complaint we were woken by the same riff raff ringing our room at 4am with obcenities or asking us to evacuate the hotel. Unacceptable for a hotel of this calibre
from Scotland
Submitted on 13-07-2016
I went here on a girls holiday and I can quite honestly say it was a great location great breakfast. Wouldn't eat lunch or dinner in hotel but very comfortable and a good base. Pool a little cold but lovely and yes no coverage with sun beds. But 5 minute walk to main front. Would definitely return here highly recommend it. If I was going as a family I would hesitate as u do here people coming back at all hours. But then u could ask for a quieter part of the hotel that they may put families in. I... Read more
from Bedfordshire, United Kingdom
Submitted on 14-07-2016
Upon arrival, we checked into the hotel fairly quickly and was issued with our room keys. Our holiday party was a group of 3 couples, therefore to walk into our standard "Melia hotel room" and see what I would call a twin room (two beds) I was shocked - it wasn't something I had seen before. As a couple, we were unimpressed about this as the beds were basically small doubles and we was not expecting; 1. having to either struggle by squashing each other if we did sleep in the same bed, or 2. sle... Read more
from Rotherham
Submitted on 14-07-2016
Hi My partner and I visited this hotel for the second time in 5 years. We stayed in a "level" room and were not disappointed. It's a great hotel. Great staff and in a great position to the port. The level means you can drink cava, beers and soft drinks all day and nibbles are also available. An "open bar" is available between 6 - 8 where spirits are served. It's worth the extra cost of the room for the little extras and saves on lunches and drinks during the day. I had a massage while I was t... Read more
from Geneva, Switzerland
Submitted on 14-07-2016
Our son enjoyed the Kids Club so much; the lady in charge was very nice and the activities varied. Like this we could enjoy free time for ourselves! The pool is great and clean, there is also a pool reserved for adults. The food is fresh and the staff is very nice. We would recommend this hotel to families who want to relax. There is also the possibility to visit (hotel is offering excursions to Gibraltar, Cadiz).
from Helsinki, Finland
Submitted on 16-07-2016
This was third time in this Great hotel with family(kids 8 and 5 years). Everything works fine. Kids enjoyed special treatment what they get. Pool was fine, breakfast and dinner was very good. Family rooms are just perfect for two kids family. We will be back!
from
Submitted on 19-07-2016
This is an amazing hotel for families. We went with 2 children under 5 and we had a fantastic holiday, in fact the day we got home we booked to go again in July 2017! They have thought of everything for children, from small gifts at check in, to different linen on the children's beds which is personal for them. The layout of the hotel couldn't be better, with the main pool with waterfalls being next to the kids club and the playpark. The children could dip in and out of activities as they chose ... Read more
from North Yorkshire, United Kingdom
Submitted on 21-07-2016
This hotel has very friendly staff. The rooms are huge and very bright and airy. In a lovely location, so close to the beach. The heated pool is very nice too. The food is fantastic, every conceivable variation at all meals. Freshly made breakfast and meats at night. The choice is huge! And the food is very good. An enormous paella each evening, seafood, cold meats and grilled options. Hot dishes. Just amazing. Loads of puddings too. Fresh fruit and a huge glass bowl of sweeties! My only critic... Read more
from Barrow-in-Furness, United Kingdom
Submitted on 21-07-2016
We enjoyed our recent stay at the Melia Marbella Banus. We stayed on The Level and for us this added to the experience. We had a great room which was beautifully clean with a pool view. The staff were very friendly and the gardens and pool area were well maintained and very clean. We enjoyed being able to be at Puerto Banus Marina within 5 minutes walk along the promenade, where there are some wonderful restaurants. We will be returning to this wonderful Hotel
from london
Submitted on 22-07-2016
The Good Excellent food, well presented, good choice Spa - very good treatments Wifi - free fast and reliable The beds are fantastic Young staff - Barbara and Juan were very good The Bad We were sold on a sea view. Well that's correct but they did rather forget to mention there is a car park in the way...see picture. Crockery frequently dirty. Very few of the staff spoke even basic English. The older male staff we more interested in talking to each other about their impending retirement th... Read more
from
Submitted on 24-07-2016
(not much time to read, read the (dis)advantages beneath the text) There is a lot to tell about this hotel. At first I would like to stress out that this hotel will probably offer you the best quality for your money in the Puerto Banus region. Although this might seem like a very promising beginning of this review, I would like to start with the negativities surrounding this Hotel. For example the staff is divided into very helpfull, kind people and others who are more rude (fortunately a smal... Read more
from Brighton, United Kingdom
Submitted on 01-08-2016
Every year we go to Spain for a week and have to say we really enjoyed our stay at this hotel. You can judge a lot by the first interaction you get and we were greeted by a really warm welcome from the reception staff and from that moment on everyone from the cleaning staff to the general manager ensured our stay was a happy and memorable one. The breakfast buffet was amazing (lucky there was a gym there to burn it off). The days slipped away around the pool with my kids who became more fish tha... Read more
from Galway, Ireland
Submitted on 01-08-2016
Beautiful, relaxing hotel beside the beach and close to Port area for people watching, amazing yachts and grand cars!! Hotel has beautiful pools and gardens and staff lovely. Rooms are great. Very comfortable beds and good toiletries. Great selection at breakfast. Have returned many times and always enjoy it.
from Ninove, Belgium
Submitted on 03-08-2016
This is a 4 star hotel and it has the quality of 4 stars. The Level up rooms are not what you can say about a level up. Staff is friendly. Adults only area is ok. Large breakfast. Remark: You have to pay extra (4 euro) for a small latte macchiato at the breakfast.
from kampala
Submitted on 07-08-2016
Great food! Best location! Wonderful staff! A true 4*. Stunning facilities and rooms are spacious. Really good housekeeping. New. Didnt like the family rooms. Not as modern. Sea view not really a sea view. Best rooms are pool facing. Really cant fault this hotel. Did i say the kids club is great?? Yes really nice. Though its small and the kids are always around. Its really not a bother. Its not as big as club med. Just nice to know your kids are making other friends. My opinion?? If you are cons... Read more
from Tenafly, New Jersey
Submitted on 07-08-2016
Excellent experience for our first travel to Spain. We typically travel to Melia resorts and this did not disappoint! Service, to food offerings were varied and satisfying. The grounds were well maintained and we always had a sunbathing chair. The Level Service was a bonus, allowing us to snack and have drinks when we wanted. The separation of an adult area and family area were excellent allowing a quiet area when needed.
from Newport, United Kingdom
Submitted on 08-08-2016
Stayed here a couple of years ago and due to return at the end of September 2016. As a party of non-rowdy golfers this conveniently placed establishment serves our purposes very well indeed. My experience is that this is generally what I would consider a quiet hotel - I'm unable to comment as to how this might change during 'holiday high season'. The hotel itself is 4* with a touch of 'plus'. The rooms are nice and spacious however the balcony area for the standard rooms is a touch on the small ... Read more
from Newbold on Avon, null, United Kingdom
Submitted on 10-08-2016
We stayed here for 5 nights at the end of July. It is a very nice hotel with good facilities, two lovely pool areas and a good atmosphere. Friendly staff and a nice breakfast. We paid extra for a superior room on the 5th floor and this gave us access to the 'Level Lounge' where free drinks and snacks are available all day. One of the pool areas is Adults Only, which we liked. It was quiet there, the kids have a large pool of their own which is quite a way away from the Adults area. Overall, the ... Read more
from Tehran Province, Iran
Submitted on 15-08-2016
It was nice to see your city and your lovely place..but i hade a little problem to check in date cause we dont have any kind of credit card in our country also that i could't give any deposite for my room..and the receptioner call the house keeper to empty our minibarū???ū???..this is very bad for you..but the other things was good ..thanks much
from Dubai, United Arab Emirates
Submitted on 17-08-2016
The Melia Banus is in an excellent location for experiencing a wide variety of activities in the area. Hotel staff are welcoming and hotel amenities are fantastic. Easy to get to surrounding towns for variety.
from
Submitted on 17-08-2016
I found the staff at the front desk rude and arrogant.Not what I expected from a very touristic city.The staff member in the front desk upon check in was very arrogant and rude and were not given connected rooms as asked. Just ruined our holiday.
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