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The Westin Palace, Madrid

Madrid, Spain (MAD)

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Based on 3544 reviews
Located in the heart of the Spanish capital, and within walking distance of prestigious museums and the main business and shopping district, The Westi
Room & Rates
Deluxe Double or Twin Room

Deluxe Double or Twin Room

1 double bed or 2 single beds
312 sq feet (29 sq meters)

Relax - In-room massage available
Entertainment - WiFi and wired Internet access, premium channels
Food & Drink - 24-hour room service and minibar
Sleep - Pillowtop bed, premium bedding, and turndown service
Bathroom - Private bathroom, deep soaking bathtub
Practical - Phone, laptop-compatible safe, and free newspaper; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Junior Suite, 1 King Bed

1 king bed
Relax - In-room massage available
Entertainment - WiFi and wired Internet access, premium channels
Food & Drink - 24-hour room service and minibar
Sleep - Pillowtop bed, premium bedding, and turndown service
Bathroom - Private bathroom, deep soaking bathtub
Practical - Laptop-compatible safe, free newspaper, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Premium Room, 1 King Bed

1 king bed
Relax - In-room massage available
Entertainment - WiFi and wired Internet access, premium channels
Food & Drink - 24-hour room service and minibar
Sleep - Pillowtop bed, premium bedding, and turndown service
Bathroom - Private bathroom, deep soaking bathtub
Practical - Laptop-compatible safe, free newspaper, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Deluxe Room

Deluxe Room

1 queen bed or 2 single beds
312-sq-foot (29-sq-meter) room with courtyard views

Relax - In-room massage available
Entertainment - WiFi and wired Internet access, premium channels
Food & Drink - 24-hour room service and minibar
Sleep - Pillowtop bed, premium bedding, and turndown service
Bathroom - Private bathroom, deep soaking bathtub
Practical - Laptop-compatible safe, free newspaper, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Executive Room

Executive Room

1 king bed or 2 single beds
312-sq-foot (29-sq-meter) room with courtyard views

Relax - In-room massage available
Entertainment - WiFi and wired Internet access, premium channels
Food & Drink - 24-hour room service and minibar
Sleep - Pillowtop bed, premium bedding, and turndown service
Bathroom - Private bathroom, deep soaking bathtub
Practical - Laptop-compatible safe, free newspaper, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Executive Suite

Executive Suite

1 king bed
969-sq-foot (90-sq-meter) room with city views

Layout - Bedroom and living room
Relax - In-room massage available
Entertainment - WiFi and wired Internet access, premium channels
Food & Drink - 24-hour room service and minibar
Sleep - Pillowtop bed, premium bedding, and turndown service
Bathroom - Private bathroom, deep soaking bathtub
Practical - Laptop-compatible safe, free newspaper, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Junior Suite

Junior Suite

1 king bed
592-sq-foot (55-sq-meter) room with courtyard views

Layout - Bedroom and living room
Relax - In-room massage available
Entertainment - WiFi and wired Internet access, premium channels
Food & Drink - 24-hour room service and minibar
Sleep - Pillowtop bed, premium bedding, and turndown service
Bathroom - Private bathroom, deep soaking bathtub
Practical - Laptop-compatible safe, free newspaper, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Premium Room

Premium Room

1 queen bed or 2 single beds
312-sq-foot (29-sq-meter) room with courtyard views

Relax - In-room massage available
Entertainment - WiFi and wired Internet access, premium channels
Food & Drink - 24-hour room service and minibar
Sleep - Pillowtop bed, premium bedding, and turndown service
Bathroom - Private bathroom, deep soaking bathtub
Practical - Laptop-compatible safe, free newspaper, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
Premium Room, 1 King Bed

Premium Room, 1 King Bed

1 king bed
312-sq-foot (29-sq-meter) room with courtyard views

Relax - In-room massage available
Entertainment - WiFi and wired Internet access, premium channels
Food & Drink - 24-hour room service and minibar
Sleep - Pillowtop bed, premium bedding, and turndown service
Bathroom - Private bathroom, deep soaking bathtub
Practical - Laptop-compatible safe, free newspaper, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Premium Room, City View

Premium Room, City View

1 queen bed or 2 single beds
312-sq-foot (29-sq-meter) room with city views

Relax - In-room massage available
Entertainment - WiFi and wired Internet access, premium channels
Food & Drink - 24-hour room service and minibar
Sleep - Pillowtop bed, premium bedding, and turndown service
Bathroom - Private bathroom, deep soaking bathtub
Practical - Laptop-compatible safe, free newspaper, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Deluxe Room, 1 Double or 2 Single Beds (Premium)

1 double bed or 2 twin beds
Relax - In-room massage available
Entertainment - WiFi and wired Internet access, premium channels
Food & Drink - 24-hour room service and minibar
Sleep - Pillowtop bed, premium bedding, and turndown service
Bathroom - Private bathroom, deep soaking bathtub
Practical - Laptop-compatible safe, free newspaper, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Hide room details
The Westin Palace, Madrid
Plaza de las Cortes, 7, Madrid, Spain 28014

Rooms
Make yourself at home in one of the 467 air-conditioned rooms featuring minibars. Your room comes with a pillowtop bed. Premium TV channels provides entertainment, and wired and wireless Internet access is available for a surcharge. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries.

Amenities
Be sure to enjoy recreational amenities including a sauna and a 24-hour fitness center. Additional features at this hotel include wireless Internet access (surcharge), concierge services, and gift shops/newsstands.

Dining
Enjoy a meal at a restaurant, or stay in and take advantage of the hotel's 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge.

Business, Other Amenities
Featured amenities include high-speed (wired) Internet access (surcharge), a business center, and limo/town car service.

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Know Before You Go

  • Cash transactions at this property cannot exceed EUR 2500, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Only registered guests are allowed in the guestrooms.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 38 per person (approximately)
  • Fee for in-room wireless Internet: EUR 19 per 24-hour period (rates may vary)
  • Fee for in-room high-speed Internet (wired): EUR 19 per stay (rates may vary)
  • Fee for wireless Internet in public areas: EUR 19 per day (rates may vary)
  • Fee for high-speed Internet (wired) in public areas: EUR 19 per day (rates may vary)
  • Valet parking fee: EUR 38.77 per night
  • Pet fee: EUR 33 per pet, per night
  • Rollaway bed fee: EUR 55 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Mandatory Fees and Taxes

You'll be asked to pay the following charges at the hotel:

  • Christmas Eve (24 December) Gala Dinner per adult: EUR 210
  • New Year's Eve (31 December) Gala Dinner per adult: EUR 575

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

AMENITIES:
  • 24 Hour Room Service
  • 24-Hour Front Desk
  • Beauty Shop/Salon
  • Business Center
  • Complimentary Coffee
  • Concierge Desk
  • Dry Cleaning Service
  • Elevator / Lift
  • Express Check-In
  • Express Check-Out
  • Gift Shop on Property
  • Hypoallergenic Room Available
  • Laundry Services/Laundry Facility
  • Lounge/Bar
  • Multilingual Staff
  • Porter / Bellhop
  • Sauna
  • Shopping
  • Wedding Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 3544 reviews
from
Submitted on 25-05-2016
Beautiful hotel, with grand public spaces and large rooms. Well maintained and exceptionally clean. Great workout facility and friendly, helpful staff. The location is right in the heart of Madrid, meaning we could walk to almost anywhere. Can't wait to go back.
from Durban, South Africa
Submitted on 25-05-2016
the hotel has some great history going back to 1912.The rooms are spacious and comfortable and the staff are very pleasant and all can speak English.The one negative is the air conditioning is suspect,it seems to go on and off ,I expect to save money.The breakfast buffet is superb and a great start to your day.The big shopping area the Passeig del Gracia is a 15 minute walk away from the hotel.Overall a very good expierience
from oakland
Submitted on 26-05-2016
Im at the Westin Palace Madrid eating breakfast and had to write this review now. This hotel is so great and Im so happy my wife and I stayed here. We booked on points with SPG for three nights. As a Platinum Guest, I was upgraded to a Jr Suite. Things were off to a great start. The lady at check-in was so kind. It was really busy and she stayed focused on getting us checked in. The location is excellent. We have walked to all of the major attractions and stopped at the many Tapas bars along the... Read more
from London, England, United Kingdom
Submitted on 27-05-2016
It's a stunning hotel and the staff are amazing at this grand hotel of Europe. And that is a very comfortable bed! But the other furniture and the carpet are both in dire need of updating. Definitely splurge on the breakfast - one of the best I've had in ages - and the staff couldn't be nicer or more accommodating. Ask for a courtyard room - I've never ever had such a lovely quiet night at a central city hotel.
from London, United Kingdom
Submitted on 28-05-2016
The hotel itself is a grand old building in great location. Being a little harsh to vote only as average but given the competition it is nostalgia that would vote it higher. If a feeling of an older world opulence is what you are after this would be a very good.
from Washington, District of Columbia, United States
Submitted on 01-06-2016
Elegant and very well maintained. Old building but modern rooms. Great service and beautiful location. Very convenient for visiting all of Madrid's great attractions. Staff very friendly and accommodating. Rooms are quiet and comfy. The bed is spectacular.
from Fenwick Island, Delaware
Submitted on 02-06-2016
We spent five days at this beautiful and historic hotel! We were in Madrid for a wedding and had a wonderful time! Our room was large by European Standards and had a very comfortable Westin Bed! The hotel is within walking distance of many restaurants, museums and shopping. We were out late every night and always felt safe! We did not eat in the hotel but the Sunday Brunch, though expensive, looked amazing! Hope to go back again soon!
from Seattle
Submitted on 03-06-2016
We stayed here at the beginning and end of our two week trip to Spain. A perfect choice. Our rooms were large and well appointed. Staff were very polite and accommodating. We particularly appreciated the fact that at any time you could dial "9" and get instant attention from the staff. Example: woke up at 6:00 am for an early morning departure. Pressed "9" and asked for two coffees (complimentary), coffee arrived within five minutes. Another advantage of this hotel is that it provides ameni... Read more
from Washington, DC
Submitted on 03-06-2016
Our visit to Madrid last month was my first since 1980. In looking at my 36-year old photos, I found one of the Palace Hotel on its beautiful square with the Neptune Fountain. Well, it's still there and this time I was fortunate enough to be able to stay there. When we arrived at 8:30 AM, our room was ready, which was a nice surprise following our overnight flight from DC. The room was moderate in size but had two sinks in the bathroom and a beautiful view of the fountain. We also learned (... Read more
from San Pedro Garza Garcia, Mexico
Submitted on 04-06-2016
Great Hotel overall. Very good location, clean and spacious enough rooms. Attentive staff, good restaurant. It is a "big" hotel and every time I have stayed there in the past 4 years a Business Conference or meeting is taking place. This creates a busy lobby and not necessarily an inconvenience! Would recommend it and would stay there again!
from Sydney, Australia
Submitted on 29-06-2016
We stayed 5 nights and the foyer dining room and general space is beautiful. Gorgeous colours and feel. The room was a little disappointing very small and fixtures and fittings in bathroom were old and need renovating. The breakfasts were lovely but the main restaurant for dinner was very expensive and food was underwhelming. Tiny portions and my dishes tasted horrible. To give you an idea it's 15 euros for a canned pineapple coconut juice. Overall the hotel itself was in a perfect city location... Read more
from singapore
Submitted on 29-06-2016
We were traveling in Spain for over two weeks and chose Westin Palace for our last stop. It didn't disappoint. Very efficient reception and concierge service. The room was perfect and location was convenient enough. Highly recommended for those looking for touch of history and elegance.
from Brussels, Belgium
Submitted on 30-06-2016
If you can afford this, you need to stay in this hotel! Westin my favorite brand, we had a great time!! the breakfast area is just spectacular!! Lots of restaurants and bars surround this wonderful hotel! Will stay there again for sure
from Ho Chi Minh City, Vietnam
Submitted on 30-06-2016
Historical building well maintained. Check in was very cordial but surely not the fastest. Great rooms, linens, bed, etc.. Perfect location near museums and the old city center full of bars and restaurants. A very pleasant experience.
from Cairo Governorate, Egypt
Submitted on 30-06-2016
The hotel is located in the hart of the city of Madrid couple of minutes walk from major tourist attractions. Around the corner there is a Starbucks and a super market. In the close vicinity there is a large array of restaurants covering all tastes. The hotel is an elegant 5 star hotel more than 100 years old . If you are lucky as I was you get the view of the fountain in an upper floor . It changes color at night and you get a very spectacular view. I am a platinum SPG I was very well recognize... Read more
from New York City, New York
Submitted on 01-07-2016
This hotel deserve 5 stars. The entire hotel staff are accompanying they are beyond helpful. The buffet breakfast is outstanding anything you could want to eat is there. The rooms are comfortable , clean and relaxing. Location is in center of Madrid. If you come to Madrid I highly recommend this hotel.
from Northridge, California, United States
Submitted on 02-07-2016
We had a wonderful stay for 6 nights in this hotel. Not only is it gorgeous, but the location is fantastic near museums (across the street from the El Prado), transportation, shopping, and restaurants. Rick Steves highlights one of the best tapa streets in Madrid (Calle de Jesus) which is within walking distance. We ate at different places there almost every night. The breakfast was delicious and plentiful in a beautiful setting. We were also surprised that the one dinner we had in the rest... Read more
from bucks county, PA
Submitted on 02-07-2016
OK..here is the true scoop...STAY HERE!!!!...stayed at 3 hotels is Madrid and this is the best!!!...Location is great...2 minutes from the Thyssen and Prado museum...Close to the park and Plaza del Sol and Mayor....Taxis in Madrid are plentiful and cheap and therefore easy to get anywhere else in the city...Check in was quick and people super friendly...The rooms are large for Europe and clean, comfortable and luxurious...bathroom was great also...Very quiet rooms also..breakfast is served in a ... Read more
from San Jose, California, United States
Submitted on 02-07-2016
My family and I stayed at the Westin Palace Madrid June 20-23, 2016. Our stay started off very pleasantly enough. The front desk staff was very friendly and helpful. Our room was as requested and was nicely furnished. The location was excellent. Unfortunately things went badly after that. On the second day of our stay we found some strange guy sitting in a chair next to our room. This is not a pleasant feeling to know someone is right outside your door all the time. I inquired with the fro... Read more
from Saint Louis, Missouri
Submitted on 05-07-2016
We stayed at the Westin Palace at the beginning of a two week trip of Europe. The room was huge compared to most offerings in larger cities we have stayed in. Just a short walk to The Prado, Retiro Park or a metro station. Absolutely perfect if you are a Starwood member, and well worth it if not.
from Hong Kong, China
Submitted on 06-07-2016
Just what you might expect with the word Palace in the name. The Westin Palace hotel is very elegant, great location and worth the price. As a platinum member I was upgraded to a room that over looked the fountain. I was happy with the room, happy with the service at the front desk from Celia. I would stay here again and I highly recommend this SPG property!
from Washington DC, District of Columbia
Submitted on 06-07-2016
We arrived early to Madrid and went straight to the Westin for a one night stay and they were very accommodating even though we did not have a reservation. The room was very comfortable and the bathroom was lovely. The front desk had cafe con leche sent to our room when we arrived as a "gift" and all the staff was lovely.
from
Submitted on 06-07-2016
My wife and I spent one night here. It was perfect for being able to walk through the heart of Madrid. Good service by the staff. Room was comfortable except the AC only would cool to about 73 (a room at this price should have better control. That's why I didn't give it a five). Bed walk perfect. Amazing dining facility that looks almost fairytale.
from Shetland Islands, United Kingdom
Submitted on 07-07-2016
Very good hotel very high standard of cleanliness and good attentive staff. The buffet style breakfast was excellent with a large choice of different foods both hot and cold, they caterered for all diets.
from Folsom, California
Submitted on 08-07-2016
Upon checking in at the Palace we immediately got smiles on our faces. This obviously is a 5 star hotel in it's beautifully decorated entrance, lobby and foyer. This theme continued throughout the hotel with the large wide hallways and marble floors. We were greeted by a very friendly concierge named Jorge who attended to all of our needs and inquiries in both English and Spanish. He had our luggage brought to our rooms which were beautifully decorated and not the traditional small room. Ni... Read more
from Seattle, Washington
Submitted on 10-07-2016
As an SPG member, this particular Westin totally satisfied our every wish! We had a wonderful room in this beautiful palace right in the center of everywhere we wanted to walk and tour. The service and room amenities were above our expectations.
from Mumbai (Bombay), India
Submitted on 11-07-2016
This is my repeat visit to this iconic 1916 built 5 star hotel in the heartvof Madrid city. Beautiful and comfortable rooms with equally complementing restaurant for your buffet breakfast meets all your luxury hotel expectations. A nice Chinese restaurant tucked away inside the restaurant where you have breakfast is recommended for a nice meal. Attentive and helpful staff complete your expectations. Few limitations - lifts from 1st floor and steps to climb with your baggage! Two set of lifts at... Read more
from Johnston, Iowa
Submitted on 12-07-2016
This is an upscale historical hotel with all the modern conveniences that is perfectly located for touring the city. The lobby is ornate with marble, stone, glass and paintings from Spanish history. I stayed on the 6th floor which appeared to be designated for SPG members. Not sure that the rooms were any different. Mine was non smoking with a king bed and was in excellent condition. Just beautiful with abundant closet space and a large bathroom with double sinks. I would definitely sta... Read more
from Colorado
Submitted on 12-07-2016
We stayed in Madrid and made day trips to other cities nearby. Great location because you can walk to the Prado, great restaurants, even the train station to take a high-speed train to do day trips without having to take your luggage and change hotels. Staff was very helpful. A nice place to call home for a few days.
from UK
Submitted on 12-07-2016
We booked our 4 day stay to celebrate a significant anniversary. When booking we chose a Premium room which is a grade up (allegedly) from the standard Deluxe room. The front desk clerk confirmed we had a Premium room at check in and on hearing of our anniversary stated that he would arrange for some fruit to be sent to our room. A promising start then. Many glowing reviews of this hotel are from people who either booked or were upgraded to rooms with a view on the third to fifth floors. W... Read more
from Singapore
Submitted on 13-07-2016
This grand hotel is situated in the heart of the central district of Madrid. It is walking distance to the main museums, the central bank, and the town hall. The main shopping area is about 15 minutes walk from the hotel. We were given a suite with a roll-out bed for our daughter. It had a TV, safe, iron and board, and mini bar. Wifi was complimentary with the room. The beds were amazingly comfortable, just what you would expect from this global brand. The hotel has a very eco-conscious slant ... Read more
from Louisville, Kentucky
Submitted on 13-07-2016
Wow. We have traveled the entire world and stayed in SIX star hotels (India) but NEVER have we felt more like they'd been waiting just for US to arrive!!! From the doorman tipping his hat upon arrival, to the (adorable and charming) concierge who spent 45 minutes pouring over the map with us, pointing our what should not be missed, the best places for all different kinds of dinners, the taxi/bus services; best shopping, etc., and none of them ever lost their patience in our 10 days of constan... Read more
from San Francisco, California
Submitted on 13-07-2016
We were with a tour visiting 5-6 cities and Westin was the only hotel that messed up on our luggage even though they were delivered to the hotel before we arrived. We ended having to switch our luggage around ourselves and obviously this is not the first time they messed up as our guide had to ask the bell captain to come and apologize to us. Wifi sucks even though they gave us a supposedly better network than the public one. The worst was they missed the morning call for the whole tour group !... Read more
from Perth, Australia
Submitted on 14-07-2016
The hotel is centrally located and walking distance to shopping and museums Slow checkin nice rooms and the concierge were very good Suggest a internal room as they are very quiet Overall not a bad stay but not that memorable even check out was sloe
from New York City, New York
Submitted on 17-07-2016
Location is perfect if you want to be near the Prado Museum and it is a close enough walk to the Parque Retiro. Down the street are some amazing and reasonably priced, non touristy restaurants that many friends who have been had already recommended so location here was perfect for us. We had a suite that was a long walk to the stairs/elevators but it was quiet so can't really complain. We got a room on the first floor. Although I initially wanted a higher floor, I was very happy with it as we ... Read more
from Oak Park, California
Submitted on 17-07-2016
the concierge knew all the places to eat places to shop and more! the hotel is old school elegance. the morning buffet had all the food choices you could ask for. the location is perfect for walking to everywhere you need to go..
from Short Hills, New Jersey
Submitted on 17-07-2016
Loved everything about this hotel! Every person working at the hotel was extremely friendly and helpful. My room was beautiful and everything worked well. It was extremely hot in the city as I was there and the air conditioner cooled the room perfectly. I appreciated that there was an ironing board and iron in the room. The hotel is within walking distance of all the wonderful museums and parks. Breakfast was fabulous! On any return trip to Madrid I would definitely stay at the Westin Pal... Read more
from Birmingham, Alabama
Submitted on 18-07-2016
My wife and I were on a Spyns Running with the Bulls tour and absolutely loved this hotel. The hotel is beautiful inside and out, especially at night. Loved the fact that Starbucks was next door. Its in a great location within walking distance of the Pardo and other popular museums. Great staff and super clean rooms. I highly recommend this hotel to anyone wanting to sleep on a comfortable room with great accommodations.
from Buffalo, New York
Submitted on 19-07-2016
The plaque on the Hotel reads "Palace Hotel 1912". I have visited Madrid many times, and have always thought this hotel to be luxury. And, it is. A little dated, but still old world hotel and elegant. We were a family group, and the hotel was selected by my daughter, so I was somewhat excited to be there. Service is what I expected it to be - top notch. Hotel is around the corner from Museum del Prado (and for American coffee lovers, a Starbucks - although I am not in favor of going to Euro... Read more
from Santa Rosa, California
Submitted on 20-07-2016
Our family stayed in a junior suite. It allowed us to have the kids in an adjoining room separated by a sliding door. The room was well appointed, not spacious with the 2 twin beds added for the kids, but it worked well. The hotel is in a fabulous location in Madrid, walking distance to Plaza Mayor, Buen Retiro Park, El Prado, etc. the hotel is grand with history, but not very personal. I think I prefer a boutique hotel experience. We ordered food & drinks at the bar one evening. Unfortunate... Read more
from Madrid, Spain
Submitted on 20-07-2016
Stayed here for a night and arriving in the lobby certainly is impressive. The hotel has a real luxury flair. The hotel staff is nice and the rooms are a very good size, especially compared to the rather small Madrid hotel rooms. Also cleanliness is alright and breakfast is delicious. All in all it is without a doubt a great hotel, nevertheless for the high price they are asking for the night and the ridiculously high price for breakfast, I expected an over the top experience, which I did not ... Read more
from Manchester, United Kingdom
Submitted on 21-07-2016
We travelled by high speed train from Barcelona to Madrid, the hotel was only a short distance from the station by taxi or a 20 minutes walk. The hotel has a very grand luxury feel to it. Check in was very easy and we were up graded to a premium King. The room was very spacious and the bed was very comfy. Although the room was one of the older type style the facilities and condition was very good. The only negative was on one of the days there was some building work going on in the room above we... Read more
from Glendale, California
Submitted on 21-07-2016
This hotel is so beautiful and historic. It is 2 blocks away from the Puerta del Sol and is at a very convenient location. Jorge, the receptionist was extremely helpful. We made a mistake with our booking. Our reservation was for the day before but he was able to give us 2 rooms when we arrived despite being a full house. The breakfast buffet had a great spread and even had the 2 types of churros with the chocolate drink. It was so good.
from Maryland
Submitted on 22-07-2016
I am rarely amazed when it comes to hotels, but this place took my breath away. There is art and beauty everywhere you look. From the chandeliers to the wall hangings - be prepared to be awed. My room was clean, spacious and very comfortable. The heavenly bed was exactly that. The Westin Palace oozes luxury at every turn and it looks and feels like it was once an actual palace. The staff were extremely helpful and very efficient. (special thanks to Alberto for a quick check-in process. He even ... Read more
from Munich, Germany
Submitted on 23-07-2016
We came here 10 years ago and just revisiting again. No deterioration at all - in fact everything seemed even better. The rooms are very nice - bathrooms are well appointed and luxurious (double sinks, separated toilet area so that families can share bathrooms at the same time), etc. we booked two connecting rooms and made a bunch of requests like non-feather beddings, extra bed etc. - all done well. Service is exceptionally speedy. We asked the luggage to be brought up quickly from check in, an... Read more
from California
Submitted on 24-07-2016
I could complain that it took nearly an hour to checkin at the SPG Platinum desk, and an hour to get the luggage sent up to our room, or another 30 minutes for the technician to arrive to 'de-squeak' the bed (which didn't help) and a maid who never arrived to change the sheets afterwards. Instead, I'll say it's a hotel with all of the air of a grand old lady with magnificent jewlery who needs a facelift of new carpeting, faster internet, and better management. The concierge gave good local eater... Read more
from
Submitted on 25-07-2016
We had an amazing visit and the Westin made it even more enjoyable. The staff is exceptional and local is perfection. Close to the airport and both train stations and within walking distance to museums. Starbucks is around the corner, as is a little market for quick snacks. Excellent tapas bars a block away! We will return!
from Lexington, Kentucky
Submitted on 25-07-2016
When checking into the Palace we were first told that the hotel was full and that there was no way we could get to a room before one 0'clock. Two senior women worn out from the trip over the pond. However, smiles and no complaining was rewarded by a cheerful registration clerk who promised we would have the first room that was prepared. He followed through on his promise and by 10:45 we were in our lovely room. The bathroom was marble floored, with all the accoutrements one would expect from... Read more
from Mumbai, Maharashtra, India
Submitted on 25-07-2016
It is indeed a old world charm meets modern facilities hotel. Pretty hospitable staff - though it took about an hour to get my luggage in my room but then the hotel was packed. No major view from the room - but very well appointed ones. Wi-fi was a trifle slow. Breakfast spread is very good. Didn't have lunch or dinner. Stayed for 3 days. Roo service was very slow - ordered once, didn't bother again but then it could be due to packed house.
from London, United Kingdom
Submitted on 27-07-2016
We stayed here for three days, arriving on a Saturday. Things went badly the moment we arrived at this hotel ‚?? two people immediately pounced on us to carry our bags in and then stood watching us as we waited for some 20 minutes to check in, in spite of spare unmanned check-in desks. When we finally checked in, we were told that it was hotel policy to draw down from our credit card the full cost of our stay plus an extra 15% on check-in. Worse, the clerk refused to accept the proffered Euro Ma... Read more
from Colombia
Submitted on 27-07-2016
We just stayed at the Westin Palace in Madrid, it was great! The hotel is centrally located, within walking distance to cafés, restaurants, and right across the street from the beautiful grounds of Museo del Prado. A short drive will take you to El Retiro / calle Serrano areas where you can shop brand names, enjoy high quality restaurants or just walk along the beautifully tree lined cozy streets. The hotel itself is lovely, and the staff welcoming and helpful. The bar/sitting area in the lob... Read more
from Hoboken, New Jersey
Submitted on 27-07-2016
Beautiful hotel. We stayed at a beautiful junior suite. Service was really good and team always tried to provide you with solutions. Will definitely come back for either pleasure or business on my next Madrid trip.
from
Submitted on 27-07-2016
I absolutely adored this hotel! From the location, to the ambiance, the friendliness of the staff...I would give this hotel 10 stars if I could. The rooms were beautiful, immaculate and grand. The front desk gentlemen named Carlos was informative for tours and neighborhood restaurants. He even supplied umbrellas during one rainy day! We were traveling for a sweet 16 trip and it was our first European visit. I am definitely traveling back to this destination and hotel. You will NOT REGRET this ch... Read more
from Miami, Florida
Submitted on 29-07-2016
This hotel was amazing. The service and cleanliness of hotel was up to par. Great location within walking distance to many places and close to metro. The room was spacious and bed was very comfortable I didn't want to leave felt at home. If I go back to Madrid I will stay here for sure. 5 star experience.
from Philadelphia
Submitted on 30-07-2016
This is a Westin and a good one. However the hotel looks like a luxury property but is a Westin. The service does not match the architecture. But for the price and location you can't go wrong. Just don't expect 5 star service, it more like 3 stars.
from Rome, Italy
Submitted on 30-07-2016
We had such a wonderful stay here. It's near everything you'll want to see while in Madrid and the staff is super friendly. The rooms were clean and modern, and there are many spaces to sit and socialize (or read, like I did) at night when you're done for the day. The breakfast buffet was huge and had everything I had been craving from America after four months abroad (like peanut butter!)
from Michigan
Submitted on 31-07-2016
We were only in Madrid for a long weekend and the hotel was perfectly located for us to see the sights. It is a beautiful property and the staff was fantastic. 1912 Museo Bar Palace was a great place to unnwind in the evening with a cocktail.
from Atlanta, Georgia
Submitted on 01-08-2016
We were not happy in the hotel. We booked thru Costco Travel and were expecting a wonderful stay. This hotel is huge and loses customer service, attention to details, and overall pride in their hotel due to the vast numbers. We checked in and arrived in our room. It seemed old, outdated, and not particularly clean. There was dust everywhere and stained carpets. When we went to take a siesta, I pulled down the blankets and the sheets were stained- yuck! I immediately went to tell the front... Read more
from Trinidad
Submitted on 01-08-2016
Majestic is what best describes the Westin Palace , the location is definitely the best , having seen some of the options I considered before I was soo Glad I booked the Westin. We requested a Roll away bed and it was also a "heavenly bed" . Rate included Breakfast, served in the beautiful "dome" with such a variety of items , including great green juices and natural juice blends. This is the place to stay in Madrid.
from Bridgewater, New Jersey
Submitted on 02-08-2016
We visited Madrid in the third week of June and stayed at the Westin Palace. The reason we chose this specific luxury hotel was for it's perfect location. It is central to all the sight seeing areas, restaurants, and culturally vibrant neighborhood. Especially, Las Letras!!! :) Okay, for all my shopping buffs and restaurant foodies, this IS the place to be.....It does not get any more CENTRAL than this! :) The hotel, besides its location has great guest rooms/suites, their restaurant is simply ... Read more
from Hartford, Connecticut
Submitted on 02-08-2016
We stayed 3 nights in a renovated room for SPG members. Beautiful room with all of the amenities...spacious bathroom with a huge double vanity area. Large mirrors! Extra plug in hall so a person can dry hair for example while the bathroom is occupied. Plenty of closet space. The bed was soooo comfortable with many many pillows. Proximity to all of the museums and attractions makes it a MUST. Don't understand why this hotel is not rated higher. It really should be! Mario at check in is per... Read more
from
Submitted on 03-08-2016
This hotel is fantastic. I stayed here for 3 nights. The staff is wonderful, the hotel was built around 1912, which is very cool. I love the old charm that it has. The bathroom was spacious with double sinks, nice shower, mirrors. The location is amazing right near the Prado, I was basically able to walk everywhere which was great! The restaurant inside had such a great charm to it, the lovely dome in La Rotonda. If you are in Spain I highly recommend you stay here.
from Miami, Florida
Submitted on 03-08-2016
Enjoyed 5 nights at the Westin Palace (redeemed Starwood points), and would recommend this hotel! The location is fabulous - in front of the Neptune Plaza and the Paseo Del Prado. The Prado and Thyssen-Bornemisza museums are 5 minutes, Puerta Del Sol is 25 minutes. There are plenty of terrific cafes and tapas bars behind the hotel within the maze of narrow streets. My husband and I loved wandering around from plaza to plaza. We had a deluxe room with a view of Plaza de las Cortes. The room wa... Read more
from Mount Laurel, New Jersey, United States
Submitted on 05-08-2016
The Westin Palace is a beautiful hotel, centrally located right by the Neptune Fountain. Our room was gorgeous, and the staff was extremely attentive. The restaurant was stunning with a multi-color rotunda. The breakfast was also excellent. The gym was very nice, particularly for a European hotel. Only thing it did not have was a pool.
from Dubai, United Arab Emirates
Submitted on 06-08-2016
arrive with my partner welcoming so warm and taking care of us very well my partner arrange last minute flower request as he did purpose me the same night @ westin which makes me more memory of this hotel staff are so polite and very informative
from Toronto, Canada
Submitted on 06-08-2016
This hotel has many positive features. It's convenient location allows you to walk to many attractions including the Royal Palace, Neptune's fountain, Plaza Mayor, tour busses, restaurants and bakeries. Around the corner is a Starbucks. We arrived from an overnight flight from Canada and arrived early in the morning and were very pleased that they had a room ready for us. The weather was brutally hot and the hotel's air conditioning was fabulous; quiet and effective. The concierges were alway... Read more
from chicago
Submitted on 08-08-2016
We arrived on an early morning flight from the states and our rooms were ready when we arrived. Easy check in to our connecting rooms at 10:30. It was not easy to find a hotel that would guarantee connecting rooms for our family of 5 and this was important for our travels. The rooms were surprisingly large for a European hotel with excellent space to unpack and organize our things. The rooms were clean and well appointed but not modern. The location was excellent, walking distance from many... Read more
from Hong Kong, China
Submitted on 08-08-2016
Obviously I had the most wonderful stay here. Beautiful room, lovely decor, champagne and strawberries were brought up to the room (apparently they forgot the flowers, I assume that was lost in translation!), we bought a film on tv, the 2 bathrooms in the room were superb with lots of shower gels, shampoos and fluffy towels, view was wonderful and the breakfast had everything I could have wanted. This will always be a special room and hotel for us!
from London, United Kingdom
Submitted on 11-08-2016
I regularly travel for work and normally stay in higher end places. Westin Palace ticks the boxes I suppose but it just feels a little dated. As if it needs some TLC. Service is good, rooms are clean, beds are comfortable, food is good. It lacks nothing, other than that ingredient that makes you want to go back; especially with all the offerings in Madrid.
from Alpharetta, Georgia
Submitted on 12-08-2016
This hotel is nice and clean and the rooms are very comfortable. The staff is wonderful. They are very accommodating. In particular, Carmen helped us to book a high speed train ride! Wonderful! Walk outside and you are near everything. Walk to the right and go to the Retiro Park and The Prado and more museums. Walk left and access the Gran Via, Puerta del Sol and also the The Plaza Mayor and more. It is close to the Sevilla Metro Stop, so go anywhere in Madrid, It is also close to Atocha... Read more
from Boston
Submitted on 14-08-2016
We stayed at the Westin Madrid years ago and now come back as a family. It is well located - several minutes walk from Plaza Santa Ana that has lots of good dining options, and a good long walk from Plaza Mayor (or even the Palacio Real depending on how much time you have). The rooms have been renovated and better than what we recall from our previous stay. While we recall the regular rooms to be generously sized, we booked a Junior Suite for our stay to get some space to stretch and relax. ... Read more
from Hornchurch
Submitted on 16-08-2016
Stayed in a suite, great hotel comfortable beds. Complimentary tea and coffee in the morning. Staff friendly and helpful, short walk from main attractions. There is also a small supermarket left to the hotel.
from Ixtapan de la Sal, Mexico
Submitted on 04-09-2016
A great location near cibeles. Easy access to all main touristic areas. Staffs are very helpful. The hotel keeps its unique classy design inside and outside. The room is also classy. I felt the room is a little bit outdated but it is very well maintained and clean. Nice bedding and comfortable bed. I slept very well. The breakfast buffet is just ok but the dining room where we had breakfast was very beautiful and romantic.
from
Submitted on 05-09-2016
My husband and I stayed at Westin Palace Madrid and had an amazing time! The hotel has so much charm. The glass stained dome in the main restaurant is stunning and the food amazing! Our room was beautiful , it had been recently remodeled. The bathroom very comfortable. The heavenly bed was just heavenly! The staff was nice and friendly. We will Definitely be back over and over!
from Sydney, Australia
Submitted on 05-09-2016
This beautiful Starwood hotel had been lovingly maintained. Nice rooms. Good gym. Central location in Madrid. However, my trips here always involve a lot of diving around the city. Hence, central location may not be the most important criteria for business lodgings in this city... Always love staying here, and returning to this bustling city (especially in the warmer months).
from Concord, NH
Submitted on 06-09-2016
We chose this hotel based on other reviews about the comfort and we were not disappointed. The beds and pillows are part of the Westin's Heavenly Bed collection and they were certainly that. Very Comfortable! The air conditioning worked pretty well too. The room itself was elegant and functional. The bathroom was of good size and the shower worked well. You fell pretty safe at this hotel too. You need to use your keycard to gain access to the elevator, to the floor itself, and of course your ro... Read more
from Sydney, Australia
Submitted on 07-09-2016
My wife and I stayed here in a junior suite for a few days, following a business conference in Paris. What a pleasant surprise. Location is superb. Service is brilliant. Everything you could wish for. AAA+
from Falls Church, Virginia
Submitted on 08-09-2016
For me location is important, and its proximity to Madrid's great museums, in addition to its luxury status, was a strong selling point. The room was well-appointed and comfortable, with good internet (also important). As a Starwood gold member, I received certain benefits. I can only note two areas for improvement. I had booked five nights using points and the last night with cash. At the transition to the last night, my room key was deactivated and I was locked out of my room! At check-in, th... Read more
from Hong Kong, China
Submitted on 08-09-2016
I love the Palace, it is one of my favorite hotels in the world. Where to start, from the amazing frescos and tapestry of the Loby to the austere elegance of the rooms with their magnificent Castilian furniture and large bathrooms. I love this place, they chose the right people too, every one I ever come into contact is knowledgeable and polite and seem to be happy to work there and to be of assistance. Also being a coffee lover as I am, I think it's outstanding that you have one free espresso d... Read more
from New York City, New York
Submitted on 09-09-2016
perfectly situated in the center of the city. Directly across the street of the Major museums and walking distance to most of what Madrid has to offer. rooms are spacious, clean and chic. great bedding. Staff very knowledgeable and courteous.
from CHICAGO, IL
Submitted on 10-09-2016
Great venue and great service!! The front desk staff will go out of their way to help with the smallest of things. I would recommend sitting under the beautiful Coppola and having a drink as you watch people go by. Enough said!
from London, United Kingdom
Submitted on 10-09-2016
We can't wait to go back to the Westin Palace, we were there for four nights and the experience was faultless from beginning to end, beautiful decor, attentive staff and great location. Everything went so smoothly it really made our visit to Madrid memorable.
from Puyallup, Washington
Submitted on 12-09-2016
My husband and I have stayed in a number of Westin properties in Spain and the US. The Westin Palace in Madrid tops them all. No wonder that they host so many high profile guests and dignitaries. Close to the Prado Museum, the Reina Sofia and walkable to Puerta del Sol and Gran Via, I would stay here every time I visited Madrid if I could. Our room was lovely, with ample storage and bathroom space. The complimentary morning coffee is a nice touch. The interior of the hotel is luxurious and w... Read more
from Aiken, South Carolina
Submitted on 12-09-2016
Began our Spain work week here with a Sunday afternoon arrival and overnight stay. This is an incredible hotel. My room was very nice and the bed was comfortable with one of the best pillows I have ever had in a hotel. The shower was very nice as well. I wish we could have stayed longer. And if and when I get back to Madrid, I will be staying here.
from
Submitted on 12-09-2016
The hotel is excelent. It near the prado museum and a few minutes walkin to the sol squre. The hotel is beatifull.The breakfest is very good and the bed is very comfortable. We have been 7 days in the hotel and we feel it was the best choise .
from Panama City, Panama
Submitted on 12-09-2016
A beautiful architectural wonder of a bygone age. Beautiful inside and somewhat a tradition in Madrid. The list of past guests is amazing. Service is extremely attentive, the place runs like clockwork, the rooms are old world charm and well appointed. But you distinctly get the impression the place is designed to relieve you of cash. I'm no stranger to costly hotels, but the prices of the mini bar.... peanuts are ‚?¨16 !!! Laundry is exorbitant, even to watch one simple 5 year old episode of T... Read more
from Brisbane, Australia
Submitted on 13-09-2016
This hotel has all the old world charm but the modern amenities. It is well placed within easy walking distance to the Prado Museum, Mayor Square and stop one for the hop on hop off buses. It has a lovely in house restaurant and breakfast is excellant. There is also many cafes and restaurants close by and also a deli for many foodstuffs. Our only criticism was that our bed though comfortable had a considerable dip in the middle, proving difficult to stay on the side and not roll into the middl... Read more
from Frankfurt, Germany
Submitted on 15-09-2016
This was a return visit and they have refurbed a number of the rooms since last visit. Excellent service, comfortable, grand, but do not go anywhere near the mini bar or the bar itself. 10.90 Euros a beer and you can get the same outside for less than a Euro. Just round the corner plenty of excellent tapas bars. Just a walk to the major museums. Excellent location. Although, despite the drink prices, I do believe the Sunday Opera Brunch is good value at 70 Euros pp with drinks included and a gre... Read more
from Miami, Florida
Submitted on 16-09-2016
I have probably stayed over 25 times at this hotel during the past 15 years. Charming and the Old style seldom found anymore. The staff is always attentive. This last time I had issues with getting the luggage to my room, it took over 1 hour and 4 phone calls to the front desk and porter. There floor in the bathroom was wet. And there was one more issue which I am not going to mention in here, but the management is probably aware because I emailed them the same day I checked in and I am st... Read more
from Calabasas, California
Submitted on 16-09-2016
This was our first time in Madrid. This hotel was lovely. Reception and concierge were friendly. The door men not so much. The hotel is next to a Starbucks which is always nice. The room was clean. The breakfast was plentiful. The Prado is a 5 min walk. The buses are a 3 min walk. Plaza del Sol is 10 minute walk. This hotel is great if you have the money to spend. Felt like a safe location.
from London, United Kingdom
Submitted on 16-09-2016
Extremely comfortable and in the perfect location. Atmospheric and classy hotel but not lacking in modernity nor feeling dated. Excellent breakfast and a stunning bar / lounge. Ideal for museums, galleries, Retiro Park and Gran Via and/or Salamanca shopping. Room large and stunning views. Thick soft towels and quality toiletries. Discreet good service.
from Chicago, Illinois
Submitted on 18-09-2016
The Westin is very beautiful on the outside. The decor inside is tasteful but dated. The rooms are very spacious, but again, the furniture and carpet are all very well worn. The shower pressure was on the low side, and the water temperature never got beyond lukewarm. The check-in receptionist was on of the most surly and insolent I have ever met. She bluntly informed us that wi-fi is complimentary for Starwood Platinum ONLY. She made it a point several times to drive home the fact that we ... Read more
from Chico, California
Submitted on 20-09-2016
We spend five nights in this Grand Madrid hotel. Our room was spacious and clean with every amenity we wanted. Enjoyed a wonderful buffet breakfast in a glorious domed room. The staff was welcoming, efficient, and helpful. Great location in the city also!
from Haddonfield, NJ
Submitted on 20-09-2016
Hard not to love the Westin Palace Hotel in Madrid. Great rooms (we were on a Starwood award stay and got upgraded as a gold). Very nice service. And fantastic location -- across from the Prado and near the Thyssen. Lot of restaurants up the street a couple blocks.
from
Submitted on 21-09-2016
I have a life status with SPG and travel worldwide - the hotel disappoints and is not the usual SPG or Westin Standard. Renovations ongoing in the hotel could be heard in the room we where provided. Breakfast was chaotic and food quality also poor.
from
Submitted on 21-09-2016
Great hotel in the heart of downtown Madrid. Old Town, Porta de Sol, Plaza Major, Museums, Royale Palace, Parks all with walking distance. Quiet for sleeping but can be out and about for any event as everything is so close.
from Tbilisi, Georgia
Submitted on 22-09-2016
An old Madrid classic, this former palace of the Duque de Lerma opened as a hotel in 1911 and was Spain‚??s second luxury hotel. Ever since, it has looked out across Plaza de Neptuno at its rival, the Ritz, like a lover unjustly scorned. It may not have the world-famous cachet of the Ritz, but it‚??s not called the Palace for nothing. After the snooty Ritz banned actors and other public performers in the early 20th century, the Palace became the hotel of choice for celebrities ‚?? Mata Hari liv... Read more
from Chicago, Illinois
Submitted on 23-09-2016
We had a great stay and really enjoyed the hotel. Our room was very nice and looked to be recently updated. The hotel was in a great location within walking distance of many of the main attractions in the city. The service was good and the hotel was in good condition. We would recommend the hotel and stay here again on our next visit.
from London, United Kingdom
Submitted on 24-09-2016
Loved everything about this hotel. Beautiful building, inside and out, the photographs don't do it justice and make it look a bit old fashioned which it is not. The stained glass dome in the restaurant is stunning! Great location opposite the Prado and other museums, 5 mins walk from the Retiro park. Taxis always available outside, and only 30 Euros to the airport. Everything else is within easy walking distance. Make sure you get breakfast included as it is well worth it. There is a huge buff... Read more
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