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Hotel Ritz Madrid

Madrid, Spain (MAD)

Hotel + Flight from
Based on 1571 reviews
Room & Rates
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Hotel Ritz Madrid
Plaza de la Lealtad 5, Madrid, Spain 28014

Make yourself at home in one of the 167 air-conditioned rooms featuring minibars. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have handheld showerheads and makeup/shaving mirrors. Conveniences include laptop-compatible safes and desks, as well as multi-line phones with voice mail.

Rec, Spa, Premium Amenities
Relax at the full-service spa, where you can enjoy facials. You're sure to appreciate the recreational amenities, including a health club and a sauna. Additional amenities include complimentary wireless Internet access, babysitting/childcare, and gift shops/newsstands.

Enjoy a meal at one of the hotel's dining establishments, which include 2 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with a refreshing drink at one of the 2 bars/lounges. Breakfast is available for a fee.

Business, Other Amenities
Featured amenities include a business center, limo/town car service, and audiovisual equipment. Event facilities at this hotel consist of a ballroom, banquet facilities, and exhibit space. A roundtrip airport shuttle is provided for a surcharge, and free parking is available onsite.

Enjoy a meal at one of the hotel's dining establishments, which include 2 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with a refreshing drink at one of the 2 bars/lounges. Breakfast is available for a fee.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

The preferred airport for Hotel Ritz Madrid is Madrid (MAD-Barajas) - 12 km / 7.5 mi.

Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.

Distances are displayed to the nearest 0.1 mile and kilometre.


The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: EUR 39 per person (approximately)
  • Airport shuttle fee: EUR 133 per person (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Based on 1571 reviews
from Mexico City, Mexico
Submitted on 31-05-2016
A very beautiful hotel, very classic. Rooms are big and spacious but some things need a renovation. Specially the bed. Also all the extra things are really expensive. I order coffee to my room and even though it came in a very elegant presentation, it was really expensive. I don't know if it is worth the price.
from Beverly Hills, California
Submitted on 31-05-2016
This is not a new or modern hotel. Stayed in a delux suite that was very clean, ridiculously spacious, well lit and dripped elegance of a time recently passed. Bathrooms were well updated and very functional. Staff was excellent, prompt and seemed to appear when needed and then vanish. The location for me was outstanding and easy cab rides to various parts of the city.
from London, United Kingdom
Submitted on 03-06-2016
Wonderful heritage hotel in ideal location - overall great stay. Beautiful lobby with great drinks. Nice rooms with fantastic shower! However, fitness room is lacking and desperately needs an upgrade. Breakfast buffet also needs slight improvement, especially with regards to healthy options.
from Coral Gables, Florida
Submitted on 05-06-2016
First I must say, we are fans. We understand it needs updating, it's a but tired But up it retains, the charm and great service Of another era. Beginning with the friendly greeting of Enrique or Ivan Garcia, it feels Like coming home. Our room was not ready, I must say its first time In many years, and Julia, a welcome change in the front desk area Offered us a drink while we waited and gave us updates. Our only complaint was in the evening as we were heading out for Dinner, we met the maid a... Read more
from Finland
Submitted on 06-06-2016
" The best luxury I ever experienced" Our recent stay at the legendary Ritz exceeded our expectations. The hotel is the most beautiful I ever visited. The beauty of the public spaces tops even Hotel de Paris in Monaco which is one of my favorites. The opulence and belle epoque style takes your breath away as soon as you enter the lobby. I could have sat for hours in the main hall to observe the beautiful details everywhere. Our suite 501 was fine for 4 nights stay but personally I like a bit bi... Read more
Submitted on 09-06-2016
Ideal location and elegant rooms. Great gym and running with the Ritz program is a plus. However, the trainer exhibited some favouritism. Not sure whether it was because the other client was Spanish or male; but he received a personal training session and I was ignored. The concierges were friendly. The food and cava sangrias were tasty but service at the lounge was slow and service at the outdoor bar was rude.
from Chicago, Illinois
Submitted on 10-06-2016
The Ritz is an excellent place to stay in Madrid. It is a historic hotel just across the street from the Prado. It is very convenient for visiting not only the Prado, but also the other major art museums in Madrid. It is also convenient to the train station. The service was outstanding, and our deluxe room was really a suite. It was very quiet for sleeping. The breakfast was good, and the garden tapas restaurant was a very nice choice for an early dinner. I highly recommend this hotel. W... Read more
from Washington DC, District of Columbia
Submitted on 10-06-2016
I was extremely disappointed with the service at this hotel. I have stayed at other Ritz and Mandarin properties all over the world, and this was very far from the experience I expected. 1. Airport pick up. First, I could not find my confirmed transfer at the airport. I had to exchange money and hail a taxi instead. Upon my arrival to the hotel in my taxi, I was not welcomed, but greeted with confused looks (I arrived at 6am after taking an overnight flight). Upon explaining to the s... Read more
from Brussels, Belgium
Submitted on 10-06-2016
This hotel carries certainly the royal touch, absolutely splendid in every corner. The hotel rooms are quite big, the closet for storing luggages and clothes is big enough for putting quite some people in. The bed is extremely comfortable. The toilet covered with marble is beautifully decorated The only complaint that I have is that the shower head is only from the top and you may easily get a non-voluntary hair wash!
from San Diego, California
Submitted on 22-06-2016
We started our 2-week trip to Spain with 4 days in Madrid, staying at the Hotel Ritz. We had an excellent stay with extremely comfortable rooms, beds, sheets, and pillows! All the important components for transitioning through jet lag from the states. We enjoyed exploring Madrid which was easy because of the incredible location of the Ritz. The Prado is basically next door, and shopping is easy all around. Incredible parks are near as well, and it's a walker's dream (but taxis are ready to ... Read more
from London, United Kingdom
Submitted on 23-06-2016
I booked a stay of 3 nights with my wife at the Ritz with high expectations. Mandarin Oriental is a hotel group I often stay in and they recently took over the management of this Grand Dame in Madrid where the walls of the bar are adorned with pictures of the many celebrities that have stayed there over the past 50 years. But this is not a MO as I know it. It's an old hotel about to undergo a major refurb in 2017. Whilst front of house was efficient and helpful , there is little praise I can giv... Read more
from London, United Kingdom
Submitted on 25-06-2016
Beautiful hotel in a perfect location, staff are so friendly and helpful. The Door man Enrique was always very helpful with directions and ideas of what to visit in Madrid. The best Team Member is Pillar in the Lounge area, she is so lovely, welcoming and friendly. Anne and I always liked to seat in the lounge to talk with her. Thank you Team for a wonderful stay, a true 5 star service. Juliet
from Beavercreek, Ohio
Submitted on 25-06-2016
This is not only the best hotel in Madrid, but one of the best in the world. Keeps values, traditions and refinement of finest European hotels and at the same time it has all current technology services. Dinner in the patio of Goya Restaurant was unforgettable. Welcoming details in our room were excellent and highly appreciated.
from London, United Kingdom
Submitted on 27-06-2016
Went for a four day weekend break. Can't fault absolutely anything at this hotel. The service is amazing. They can't do enough to help you and make your stay comfortable. At every point there is service with a smile. Only negative is there is very little vegetarian choices in breakfast and at the Resturant. We requested for veg food ( ie. If the chef could make us something ) but we were told in Spain they do not have many vegetarians! Hence all of our meals were eaten outside the hotel. Ov... Read more
from Frederiksberg, Denmark
Submitted on 03-07-2016
Old style, you are really going back in time. From the entrance, the hall, the restaurants and to the rooms - it is like being in another time. All is carefully brought up to a polished and fine standard. It is not cheap to stay in The Ritz, but it is like being treated as a prince, king or queen. Clean everywhere, service in top. The staff is excellent, helpful in any way, smiling and greats you when passing them. And there is a fantastic garden in front - here you can sit a warm evening for a ... Read more
from Montreal, Canada
Submitted on 03-07-2016
Amazing staff- prompt and exceptional service. We had an amazing visit in this well located hotel. It is next door to the Prado and steps to all shopping and parks and other sights. The beautiful hotel may be slightly dated to some but is due for a renewal this year- however the service staff are without equal in any other hotel I have stayed. One of our party was sick unfortunately during the visit and the staff was unbelievably attentive and receptive. They have a responsive on call physician ... Read more
from Oslo, Norway
Submitted on 04-07-2016
Amazing place, amazing staff and amazing outdoor garden restaurant. It is not as special as the Ritz in London but is not far away. Will definitely come back! Can truly recommend a late night dinner in the garden. Had a beautiful 7 course dinner which was divine. Truly recommend this place.
from Westchester County, New York
Submitted on 05-07-2016
This is the oldest 5 star hotel in Madrid and it maintains its old world charm. The moment you arrive you feel taken back in time. The lobby has beautiful chandeliers and couches to relax in. The ceiling is mirrored, and the walls are heavily draped in fabric. The staff is attentive and accommodating. There is always a restaurant, lounge or bar open day and night so when you return to the hotel you desire to take a moment and enjoy the space before heading to your room. The rooms were very n... Read more
from Derby, United Kingdom
Submitted on 05-07-2016
We did not stay here but simply visited in the evening for drinks. The garden is lovely! The service of course is fantastic. G&T ?22 and s small wine ?15. It's good to know that without stating at the hotel you can access the terrace/garden area. Only comment is that as it was on the main road there was quite a bit of traffic noise.
from Marbella, Spain
Submitted on 07-07-2016
I did not stay at this hotel. I had a nice lunch and drinks twice in the garden and it was amazing. There was a piano player and wonderful drinks! The server was so incredibly attentive and it was so lovely outside! I tried the afternoon tea and it was good, not the best but very good. The sandwiches could use a little improvement and the scones also. I could smell all the flowers and see the beautiful fountain. Inside it was so spectacular! What a lovely place to sit and enjoy the day!!!... Read more
from New York City, New York
Submitted on 09-07-2016
The service and location were fantastic. Breakfast every day was excellent and the restaurant staff was very attentive. Overall I would definitely recommend staying at hotel ritz. However, there are a few things that they can improve. First, the gym / spa is in need of a serious upgrade (my wife got a massage and the spa rooms were basically in the gym which needed a lot more equipment). Secondly, I thought that their concierge was a bit inconsistent. Some of the recommendations were great and v... Read more
from Libertyville, Illinois
Submitted on 12-07-2016
Staying at the Ritz was as much a thrill for me and my family (wife + 2 young adult daughters) as I imagine it was during its 'heyday' in the early/mid 1900's. The Ritz retains all the historical mystique and flourishes while presenting its always-in-fashion exemplary service. We never tire of staying in 'living monuments' to the Old Europe and we're not alone in our thinking - as evidenced by the diversity of fellow guests (families, movie starts, politicians, locals, etc.) we observed during... Read more
from Helsinki, Finland
Submitted on 13-07-2016
I stayed here for a weekend with my boyfriend in May 2016. Now, firstly, I am really fond of hotels with old-fashioned charm, and Ritz is definitely one of them! The decor is very nice, rooms have a gret vintage feel. I also really like the lounge they have next to the lobby, we had some snacks (chocolate churros!) and drinks with my boyfriend here and really enjoyed the ambience. Hotel is also conveniently located, and service is very good. I stayed in both the Principal hotel and Palace hote... Read more
from Toronto, Canada
Submitted on 16-07-2016
I enjoyed our stay immensely, the hotel staff were extremely attentive, impeccable, timely and helpful. The hotel is stunning, carefully kept and well located. The restaurants were outstanding, all a must-try, from Goya to the bar/terrasse. A wonderful, unforgettable stay.
from Moorestown, New Jersey
Submitted on 16-07-2016
We recently stayed 8 nights in a 1 bedroom suite. the hotel has worn carpeting but most important the shower was so small, one cannot raise their arms to wash their hair. having stayed at numerous European hotels, this was way smaller than any other encountered. The price we paid for a 1 bed suite was outrageous considering the desperate need of renovations and the shower...which also had black mold in it. Unacceptable for a Mandarin property
from Encinitas, California
Submitted on 17-07-2016
It's like entering a world of luxury. Wonderful staff and service, excellent breakfast options. A grand hotel with beautiful furnishings - made us feel like Queens. The room is a bit dated, the shower a bit small; but loved the double sinks and the large sleeping quarters. The staff was very responsive and helpful too. This is a great location, not far from the Prada - we could walk to all major sights.
Submitted on 19-07-2016
Spent one night at the Ritz Madrid with family. The hotel has really seen better days. Looking rather threadbare in the main rooms and bedrooms. The electrical outlets, etc, also quite old so difficult to find appropriate places to plug in laptops, charge phones, etc. Food only so so. Dinner in the garden featured pretty good, but slow, service, and dishes that were very hit and miss. Breakfast buffet was kind of sad. Not worth the price. That said, my father in law stayed at the hotel ear... Read more
from Blue Bell, Pa
Submitted on 20-07-2016
The hotel is about to undergo a massive renovation but that doesn't keep them from keeping this classic running smoothly. Next to the Prado the area is just where we wanted to be. The staff was incredibly helpful. The concierge desk Jesus and Borja made our stay memorable. They arranged for our VIP Prado tickets and helped us get into the Bosch exhibit... Which we loved. Restaurant advice and reservations and tips on when to go to the Royal Palace to avoid crowds were a great help as well. Speci... Read more
from London, United Kingdom
Submitted on 22-07-2016
A charming hotel with very friendly staff. Service is as you'd expect from the Ritz and lobby, restaurant area is pleasing to the eye. The rooms and bathroom are quite dated and could definitely do with updating.
from Des Moines
Submitted on 22-07-2016
I stayed here for a couple of days on vacation. The room was excellent, the staff was excellent, and I enjoyed my stay here. The hotel is located right by some of the best places to see in Madrid. If you want to stay at a five star hotel, I definitely recommend staying here.
from Algiers, Algeria
Submitted on 23-07-2016
This is one of the best hotels I ever been in. Motly for the rooms design tbh. The classical decorations and style take you to another century (in a good way). Rooms are spacious and very neat. We got an awesome view on the park. Food was nice but could be improved.
from Palm Beach, Florida
Submitted on 25-07-2016
Our experience was average at best. We arrived in the afternoon and our rooms were still not ready. Not only did we not get the upgrade we were supposed to receive, but one of our rooms was directly next to the luggage elevator which banged all night, and another room which was supposed to be non- smoking was filled with a neighbors smoke. We both had to move rooms, one after midnight and one the next morning. We complained and received a refund. The service, with the exception of the staff at t... Read more
from Mariehamn, Finland
Submitted on 25-07-2016
The Ritz provides some old-style luxury in the middle of Madrid. The service and the staff is very friendly and professional. The hotel manager was very good at managing a grumpy American lady, who was not happy with anything (the room was both to hot and too cold...), but the staff took care of her in a very friendly and respectful manner. The hotel, the restaurant, the breakfast and all is of course a bit pricey, but that's what you expect from luxury. But the staff don't drool for tips like t... Read more
from Grosse Pointe Farms, Michigan
Submitted on 26-07-2016
We had a fabulous stay at the Hotel Ritz in Madrid. We were in town for the opening of an exhibit at the Prado, which is directly across the street. The staff was lovely and attended to our every request. We had the most beautiful room. It was spacious, clean, quiet and very comfortable. We had three balconies! The service at the hotel was impeccable. The concierge was able to get us reservations at a fully booked Michelin starred restaurant and they came up with some very helpful ideas to keep ... Read more
from Houston, Texas
Submitted on 27-07-2016
Another great week at Ritz Madrid! The minute you enter you are genuinely welcomed and greeted with a big smile. Classy, elegant and manage to make you feel you belong there. My family enjoyed every minute of our stay. WE feel this is the perfect service! Staff is so pleasant! Concierges are very professional! Especially Borja and Jesus! We will come back and look forward to seeing always the same staff and they remember you!
from Wellington, New Zealand
Submitted on 27-07-2016
One of the best hotels in the world, fantastic service from truly wonderful people, nothing was to much trouble. They produced outstanding food at all levels, I would love to return Very comfortable beds and lovely linen
from Douglas, United Kingdom
Submitted on 27-07-2016
The room was a bit tired and the bathroom absolutely tiny. The staff were very helpful and friendly. We stayed four nights and decided to eat in the hotel on the last evening (Saturday) which was a mistake - there were two wedding parties in and most of the bar was cordoned off - we were left in the middle of the area with the wedding parties moving round us as they went in and out. We felt we were just in the way. The meal was outside which we were not expecting because the interior was full... Read more
from New Orleans, Louisiana
Submitted on 31-07-2016
Our brief stay at the Hotel Ritz Mandarin was very enjoyable. Our traveling group was very sad to not be able to stay longer in this hotel or Madrid. The staff were very welcoming when we arrived, and made us feel like old friends when we left. The beauty of this hotel was noticeable upon walking into the lobby, and it couldn't be better located, especially for a short stay.
from Edmonton, Canada
Submitted on 01-08-2016
We found the staff at this hotel very helpful. As our flight arrived early in the am, we checked into the hotel well before our rooms were ready. The staff stored our luggage, hosted us for breakfast at the amazing buffet, accommodated us grabbing things from our luggage and ensured we all could use the spa to shower/change until our rooms were ready. The staff then sent our kids desserts to the room, and the next day we had handwritten welcome notes as well as yummy cakes in our rooms. The ... Read more
from Amman
Submitted on 01-08-2016
Is very good hotel fabulous in the luxury heart of the lovely madrid. Its the best hotel i have ever stayed in the world everything is excellent so professional staff making everything easy and enjoyable
from Bilbao, Spain
Submitted on 05-08-2016
The wholw building has such a rich history Dont miss the breakfast. Wonderful, such a great variety of things The bar, with all pictures of those who were there Its a place to stay specially for those who appreciatte and love to remember how it used to be time a ago We were celebrating a birthday and they gave us an upgrade and a cake. What a detail. Room where we stay decorated in classical style, Antique furniture Our room had no view and the toilet was pretty small but we didnt care. It was b... Read more
Submitted on 05-08-2016
Hotel Ritz is a beautiful hotel with a wonderful garden out back where you can have some tasty sangria and snacks. The rooms are on the smaller side, and the mattresses were a bit too firm for my taste, but that old Spain feel it has is very nice. The location is a bit farther from where we found a lot of the restaurants we went to were (near Plaza Mayor) but is close to the big museum. The one thing I have to say -- why I gave this a 4 rating instead of 5 was because of an incident at check o... Read more
Submitted on 09-08-2016
Stayed 3 nights - had not received customer service like this in years. We arrived at 9 am well before check in time. Our rooms were not ready so we received complimentary breakfast ($100 Euro value ) Rooms were extremely clean and beautifully decorated. Concierge recommended all restaurants and activities. I couldn't have picked them better myself. Segway tour was the most amazing experience. Flamenco show was so intense. Wow ! They even had skip the line tickets for the Prado Museum. After... Read more
from Sydney, Australia
Submitted on 10-08-2016
Charming older hotel in the main area of Madrid. The bar area is impressive and is from a bygone era. Our room was also decorated in classic decore and we had a lovely outlook on to the quiet road in front. The food was 5-star and the outside terrace restaurant is very pleasant. The only downside for us was the lack of a pool especially given it was summer.
from Sydney, Australia
Submitted on 11-08-2016
As far as my experience with Ritz hotels, this is by far the best. It is very old world so the decor in the rooms are a bit dated. We got upgraded and our room was lovely (despite being dated). The bathroom layout is old school too and not very practical. The staff are very friendly and helpful! The foyer is very impressive and there is a lovely champagne bar. See separate review for garden restaurant. Lovely spot. Breakfast was ok. Very small buffet and a limited eggs to order menu. Free wifi.... Read more
from Durango, Colorado
Submitted on 11-08-2016
Gorgeous hotel inside and out. Top notch service and staff. Garden and patio dining complete with talented piano playing. Delicious fare. Convenient location next to El Prado walking distance from everything. Lovely.
from New York City, New York
Submitted on 12-08-2016
We stayed here as our base for 7 nights. It was perfect in every way. The rooms, the staff, the location, the breakfast. It is worth every penny. No complaints in any way. Walking distance to everything including the two major museums across the streets and the train station.
from Brussels, Belgium
Submitted on 16-08-2016
There are places so steeped in glorious history that you hope deep down that they will never change. This is the case for The Ritz in Madrid. As soon as you walk in through those manually operated revolving doors you are warmly welcomed by the genuinely smiling team. Their task is to make you feel at home, and they do so wonderfully. Everything about the place exudes magic from times gone by, with all its past celebrity guests whose black and white pictures can be found in the small cosy bar. Y... Read more
from London, United Kingdom
Submitted on 02-09-2016
Superb location near Prado , beautiful terrace for breakfast, afternoon tea , lovely gardens for dinner . Elegant ambience and most importantly , polite and helpful staff and a top class concierge team Would recommended highly
Submitted on 04-09-2016
Classical style hotel with great location. Was here with my wife and enjoyed a great stay. Rooms are very well furnished and decorated. The prices are definitely on the steep side but the ambience and service makes it all worthwhile. Would definitely recommend this hotel if you're looking for a bit of luxury and pampering.
from Brighton, United Kingdom
Submitted on 04-09-2016
I had the pleasure of staying at The Ritz and have stayed in many 5* hotels but this hotel had the best service I have ever received. Terrace restaurant has to be experienced, food, service and the Live pianist.
from Nice, France
Submitted on 06-09-2016
Perfect for weekend/holidays. We changed room for better view but it was just amazing. Ritz is ritz. Chick, stylish, classic. Top hotel to stay in Madrid. For breakfast they serve Champagne or wine. Good to have tea at 17:00. Well situated. Would definitely come again. Thank you staff of this hotel!
from Istanbul, Turkey
Submitted on 09-09-2016
the best hotel in madrid very smiley staff and they are very kind thank you ritz ??????brunch is very very good hotel?? hotel is near to everywhere. if you go to madrid you should stay there daha yazicak
from Antwerp, Belgium
Submitted on 10-09-2016
I really enjoyed my 4 day stay in the hotel. It is definitely one of the best hotels in Europe. As soon as you enter, you enter another world! Nice flowers all over the place. The people at reception are really friendly. The room are big and nice! And the beds are outstanding, awesome you will enjoy one of the best nights ever! Wonderful place and from the room 316 you have an outstanding view on the Prado museum. The hotel offers free WIFI and you get also digital newspapers and magazines but a... Read more
from Atlanta, Georgia
Submitted on 10-09-2016
Good value for the experience. Very comfortable and pleasant. No pool and limited balconies. Good in hotel is mediocre for Madrid but great places nearby. Excellent location for museums and staff is very helpful.
from London, United Kingdom
Submitted on 11-09-2016
Beautiful hotel with elegant rooms and stunning communal spaces. In room facilities are of an excellent standard, rooms are spacious and comfortable, and it's nice that the hotel is still very individual and that it's not succumbed to becoming more corporate and soulless. A very pleasant ambiance overall. Most of the staff (particularly the concierge and housekeeping) were very efficient, courteous and helpful. Really nice garden for a relaxing drink or a light meal too. My one minor problem (th... Read more
from Palm Beach Gardens, Florida
Submitted on 12-09-2016
A tired property that should not be on the Amex Fine Hotels program unless, and until, the rooms are renovated. Antique bathroom, poor quality linens, old and dirty carpets, etc. contribute to a less than desirable experience. Nice public areas and an attentive staff are not enough to make this your choice, particularly when there are other more attractive options available (e.g. Hotel Alfonso XIII)
from Naas, Ireland
Submitted on 13-09-2016
Such a pleasure to stay here, the staff are all amazing, work very hard to make your stay a happy one. Spent a lot of time on the terrace bar watching the world go by. Little touches go a long way and it was much appreciated.
from derbyshire, england
Submitted on 13-09-2016
Decided to spend the last day of our holiday having afternoon tea at the Ritz Hotel. Having recently had tea at the Ritz in London I was expecting a similar experience, but was sadly disappointed. The setting was tastefully decorated. The food on offer consisted of three small finger sandwiches on white bread and a very small roll per person. We asked for a few extra sandwiches.The scones were large and dry and what we expected to be clotted or double cream turned out to be very sweet and white ... Read more
from Houston
Submitted on 14-09-2016
Next to the Prado and walking distance to many tourist locations. Fantastic staff and a great facility. Amazing concierge staff who can help with anything you need. Thanks to Borja and the concierge team. The hotel picked us up from the airport and took care of all of our arrangements for the week. Great restaurants and a fine spa are on site.
from Monterrey, Mexico
Submitted on 16-09-2016
I recently spent 4 unforgettable nights at the Ritz in Madrid and was pampered as a true king. Every employe went above and beyond our expectations and delighted us with unparallel service throughout our entire stay. Dinner at restaurant Goya was a memorable one so we went back the following day for lunch. We met Jorge the chef who shared all his great knowledge about Spain and it's magnificent products. Our room was beautifully appointed and shows why the entire team is proud about this Grande ... Read more
from Huntington Beach
Submitted on 17-09-2016
We don't usually stay in "traditional" hotels, but settled on the Ritz because of it's beautiful location (right next to the Prado) and other excellent reviews. We weren't disappointed. No question that the hotel is elegant and from an earlier age. But the staff are warm, welcoming and even though I looked "American" with my shorts and polo shirt rather than the jackets and suits that abounded, I was treated just the same. The restaurant (Goya) was outstanding - first class food, presentatio... Read more
from London, United Kingdom
Submitted on 17-09-2016
A classic old European hotel. Next to prado - concierge has ticket to save queuing. Goya restaurant lovely and definitely eat there once - excellent quality and service and verse reasonable. Walk to parc retiro (turn right) and sol (turn left). Hotel has map
from New York
Submitted on 18-09-2016
If you require a new or newly renovated hotel with modern décor, then you probably won't care for this hotel. However, if like me, you love classic, elegant hotels with great service and attention to detail, then the Ritz may be the perfect place for you. My husband and I stayed for 5 nights at this amazing hotel and were so sad to leave. From the moment we entered the Ritz, we were made to feel as if we were the most important people in the world. Every member of the staff would warmly gre... Read more
from South Carolina
Submitted on 18-09-2016
We stayed at the Ritz for a business function and stayed a couple of extra nights to explore Madrid. After an early check-in the attendant gave us a tour of the ground floor and brought us an area where we could have tea and coffee. The room we had was beautifully furnished and on the fourth floor. Plenty of closet space and a wonderfully comfortable mattress. The maid and restaurant service was superb and first class. Everyone went out of their way to make our stay special. The concierges... Read more
from Berlin, Germany
Submitted on 23-09-2016
Friendly and competent service, high quality food, a wonderful garden and an exceptional location make this the perfect place to stay for a luxury weekend in Madrid. Don't miss a dinner in the excellent restaurant, enjoy a drink in the garden or a glass of champagne in the Krug bar. The Prado museum (as well as some other excellent museums) are in short walking distance - just over the street.
from Madison, Wisconsin
Submitted on 24-09-2016
The hotel is old world grand. The location of the hotel is ideal close to the park, Prado, shopping street Sorrento and more. We did the tapas tasting on the terrace and that was treat. The biggest treat was a tasting dinner at Goya. The hotel arranged tickets for the Palace Real and the Prado - (the only hotel that does. Tip - Enjoy the dining at the hotel!
Submitted on 26-09-2016
I would never stay anywhere else. This is the best hotel in Madrid. They need some serious help with the room lights though, because at night you cannot find your way to the bathroom. Nevertheless, it is still the most beautiful hotel to stay in.
from London, United Kingdom
Submitted on 28-09-2016
I had afternoon tea here with my wife and another couple. It's a beautiful and grandly charming hotel as you would expect. No better place to have tea at 4pm on Saturday afternoon in late September. It is right next to El Prado, possibly the greatest art museum I have ever been in! So you see the art and then drop in here for tea. It gets no more civilised...
Submitted on 29-09-2016
It can be a wonderful experience to go old-school to a true luxury hotel from a different era. The Ritz provides that experience. Great location in a wonderful city, but that is a given. Decor maybe a little on the worn side and definitely designed many years ago. But what made it work so well was the attitude of the staff - one of those rare hotels where you are treated well by everyone who just want to make your stay better. We showed up early off the plane, were comped a breakfast and up... Read more
from London, United Kingdom
Submitted on 01-10-2016
Stayed here for eight nights recently.Truly a hotel from a time gone by.Style,courtesy and elegance,sadly not always complimented by some present day travellers who seem to think they are on a beach in Maui.More's the pity. As others have stated the planned refurbishment will take place next year.Let's hope they concentrate on upgrading the rooms and leave the beautiful lounge as it is. Just a word for those of you who are planning a treat for a partner or family member and are not accustomed to... Read more
Submitted on 02-10-2016
Loved the room, services and the restaurant Goya and the beautiful outdoor garden Jardin where one could relax for drinks and tapas. The concierge service was exceptional and made arrangements so we could easily get to the restaurants, the Prado and do day trips with a driver to Avila and Segovia with helpful tips to make make our trip extremely pleasant and effortless.
from Scottsdale, Arizona
Submitted on 02-10-2016
My wife and I had stayed at the Ritz, Madrid about 9 years ago and found it to be a wonderful hotel then so this year we decided to give them another visit. We had another wonderful time here. The reception was great. We arrived early so we had to wait a little while until our room was ready so we sat in the beautiful lounge area and listened to the most wonderful piano player while we had coffee and tea and scrumptious cookies. Our room was wonderful and quite large. We had a lunch in their gar... Read more
from Danbury, Connecticut
Submitted on 04-10-2016
We just stayed at the Ritz Madrid for 3 nights in September. It was a good stay, they upgraded us to a nice suite and we frequented the majority of their restaurant choices. It's a lovely and elegant, classic styled hotel. I have read in previous reviews that it needs updating and from what I understand, the Mandarin Oriental plans to do a renovation in 2017. Yes it could use an update, but it was a very nice stay regardless of the fact that the carpets and plumbing systems could use a face-l... Read more
from Windsor, Canada
Submitted on 04-10-2016
Stayed four nights...found the hotel to be very good to excellent ...attentive staff ....clean rooms ..great location...would stay there at Goya was excellent ...Certanly up to a standard of a Five Star hotel
from New York City, New York
Submitted on 06-10-2016
Perfectly located next to the Prado. The gym and spa are very good and the Ritz has beautifully appointed rooms and common areas. Restaurant is great too. Perfect to sit outside and relax. I highly recommend the Ritz. Stay there.
from Sydney, Australia
Submitted on 06-10-2016
We stayed for 5 nights in this wonderful hotel. We talked about what makes a 5 star hotel, we decided it was many things. It is the concierge team that can make a huge difference. At the Madrid Ritz we thought it had one of the best concierge team we had experienced. There was a problem with our room, it was not the hotel fault, a guest was smoking a cigar next door. The head concierge organised for our luggage to be moved to another room without any fuss and sincere apologies. You can book a... Read more
from London, United Kingdom
Submitted on 13-10-2016
We stayed at the Ritz Madrid for four nights and it was like heaven. Borja, the Senior Concierge is a dream, absolutely devoted to us! The other staff were delightful and very enthusiastic and professional. They are YES people; nothing is difficult or complicated. Everything is possible. Food was amazing and our room was so beautiful and comfortable that we felt like Royalty! We adore the Ritz Madrid!
Submitted on 13-10-2016
An old world elegant hotel, yet not stuffy. We arrived in late afternoon and had a deliciously simple snack in the Hall, the lovely reception area for tea near the lobby. Concierge was very helpful in making dinner reservations and was fun to talk to. The location could not be better as it is located within a very short walk to 3 museums and many restaurants and great shopping. Each room is decorated in its own distinct way; ours is filled with beautiful we'll-maintained antiques and a big k... Read more
from United Kingdom
Submitted on 15-10-2016
I have been meaning to review this property for a is truly wonderful. The hotel is perfectly maintained. It has a timeless feel yet the service was contemporary in every possible way. The room was spacious and very well appointed. I really liked the little 'do not disturb' room signs. Little touches like this, I find add value to a stay. I must thank the general manager and the concierge team particularly for ensuring our stay was flawless. Overall, this must be the best place to s... Read more
from London, United Kingdom
Submitted on 16-10-2016
This is real five star hotel. The location is excellent for the Prado and Thyssen- Bornemisza museums and the botanical gardens. The style is traditional European grand with marble, gilt and tapestries. Rooms are furnished in the same manner and size is adequate. Bathrooms are comfortable with quality toiletries. You can take the excellent breakfast on a lovely terrace and enjoy drinks in the garden which really is a bonus in the middle of a busy city. The staff are highly professional yet frien... Read more
from London, United Kingdom
Submitted on 19-10-2016
Well when you hear "Ritz" and "hotel" that is a good start. Service exceptional from entering to leaving. Nothing too much trouble. Ask Alvaro to make his special botanical gin y tonics- pure theatre. Note: hotel is "traditional" and certainly not "boutique" ( which I personally prefer). Pros: all of the above, quality of food, central position ( Prado, Thyssen museums, city centre Cons: who is paying! Air con is a bit wonky.