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Hotel Emperador

Madrid, Spain (MAD)

Hotel + Flight from
Based on 1933 reviews
Room & Rates
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Hotel Emperador
Gran Via 53, Madrid, Spain 28013

Make yourself at home in one of the 232 air-conditioned rooms featuring minibars. Wireless Internet access (surcharge) keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs feature handheld showerheads and makeup/shaving mirrors. Conveniences include safes and wake-up calls, as well as direct-dial phones with voice mail.

Rec, Spa, Premium Amenities
Take advantage of recreational opportunities offered, including an outdoor pool, a sauna, and a fitness facility. This hotel also features wireless Internet access (surcharge), gift shops/newsstands, and a hair salon.

Grab a bite from a snack bar/deli serving guests of Hotel Emperador. Relax with your favorite drink at a bar/lounge or a poolside bar. Breakfast is available for a fee.

Business, Other Amenities
Featured amenities include a business center, limo/town car service, and currency exchange. Event facilities at this hotel consist of banquet facilities, exhibit space, and a meeting/conference room. Self parking is available onsite, and additional parking (subject to charges) can be found nearby.

Grab a bite from a snack bar/deli serving guests of Hotel Emperador. Relax with your favorite drink at a bar/lounge or a poolside bar. Breakfast is available for a fee.

Recreational amenities at the hotel include a sauna, a fitness facility, and a seasonal outdoor pool.

The preferred airport for Hotel Emperador is Madrid (MAD-Barajas) - 12.9 km / 8 mi.

Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.

Distances are displayed to the nearest 0.1 mile and kilometre.

Know Before You Go

  • Cash transactions at this property cannot exceed EUR 2500, due to national regulations. For further details, please contact the property using information in the booking confirmation.


The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: EUR 20.52 per person (approximately)
  • Fee for in-room wireless Internet: EUR 15 per day (rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Based on 1933 reviews
from Rishon Lezion, Israel
Submitted on 01-06-2016
The hotel is located very good in the center of the city. The room was large and quiet ,breakfast was rich and very good .Good personel and very friendly .You can walk to all central sites . Highly recommended.
Submitted on 03-06-2016
Good hotel great location and the staff were very helpful. The only problem is that they need to fix their hot water system. Turn on the hot water tap in the shower waited ages for any hot water to come. Not good enough .
from Auckland
Submitted on 03-06-2016
The Emperador Hotel is perfectly located to enjoy all that Madrid has to offer. Close to the city centre and all the must see sites. We arrived late at night and was treated exceptionally well. The rooms are spacious and grand. A great place to stay.
from Atlanta, Georgia
Submitted on 04-06-2016
Beautiful hotel and superb location. Personally I thought the hotel was a little bit hot. Your key is also used to turn on the power in the room, so there's no way you can keep the AC on while away. And then when you turn it on it takes a while before it kicks in. The staff also needs to smile a little bit more ū???
from London, England, United Kingdom
Submitted on 06-06-2016
Pool and location are truly fantastic- but there are some areas that really ruined our visit... Firstly, as a disclaimer, I am a British tourist but I used to work in Madrid. I speak Spanish fluently and am perfectly aware of how the service differs between here and the UK and other parts of the world. A few bits to comment on: 1. Staff- Weird attitude from some members of staff, others were perfectly friendly. For this hotel to live up to the 4 star rating- they all need to be singing off t... Read more
from High Wycombe, United Kingdom
Submitted on 07-06-2016
Group of 10 girls on a hen do- great location in the theatre district and also very close to some great shops. Rooms were clean and spacious. The pool area was lovely with some fantastic views of the city. Food and drink was a little pricey by the pool and you have to get there by 11:00 to get a sunbed. Overall good hotel with all the amenities you could ask for on a short break.
from Brisbane, Australia
Submitted on 10-06-2016
Great location!! Our stay was kicked off to a great start, as we were upgraded upon arrival to one of the biggest hotel rooms I have stayed in anywhere in the world. Service was great, concierge really helpful, and the rooms beautifully appointed. I wish I could remember the staff member from breakfast - he was super friendly and provided great service. He looked African American and was a big guy, but I don't recall his name, sorry :-(
from London, United Kingdom
Submitted on 10-06-2016
Positives, Perfect location, very good standard of decor, room really nice, pool area a great bonus and really nice, fantastic views from rooftop. Negatives. Very expensive food, mini bar, drinks etc. It is so cheap outside. Lifts a bit small and slow. Pool a bit chilly. Overall. Go there and do it, for the price it is a fantastic city break.
Submitted on 10-06-2016
if tou stay in this hotelL one is in real thicks of thinks. its is beatifully located. the hotel has a roof too pool. very nic. Marketis at door step.staff of the hotel especially elenawas very hepful. there is parking just seconds from hotelL worth 27 euros. breakfast is excellent.rooms are bigg
from Sydney, Australia
Submitted on 25-06-2016
We choose the hotel for its location and pool area. The location is fantastic making it an easy walk to everything which is important in Madrid. The lobby and common areas are in the old grand hotel mode. The room we got at the back of the hotel was quiet, but the decor was tired and the room dark as it looked out onto a internal courtyard that was more internal plumbing area than view. Our room had the shower in the bath which had high sides. It would be very difficult for an older person to g... Read more
Submitted on 26-06-2016
Just spent 4 nights in room 907. Relatively small but perfectly adequate room with separate small hallway and en suite with walk in shower. Great safe. Modern and very clean. No tea/coffee making facilities but did have mini-bar. Free wifi-fi in rooms for 2 users. Lovely view of the Royal Palace. AC worked well and was quiet. Asked for and got high floor at check-in after reading TA reviews. 9 is the highest floor with 10 being the roof terrace. 3 lifts. Pool area clean and plenty of sunbeds la... Read more
from Windsor, United Kingdom
Submitted on 27-06-2016
Have just returned from a delightful long weekend in fabulous Madrid and stayed at the excellent Emperador Hotel. With it's rooftop pool and stunning city views it is in a perfect location for sightseeing and shopping on foot and there is a Metro station across the street which makes a great base for a visit. The staff are very friendly and helpful and I look forward to staying there when I return to this great city.
from Derby
Submitted on 28-06-2016
I suppose we were expecting more from this hotel as we had paid for the "Romantic" package where you were promised a room upgrade, bottle cava, 5% discount and late check out. We paid ‚?¨467 for a three night stay (breakfast not included). Our room was extremely average so I can't comment as I didn't get to see a comparable room to see how bad that room was pre upgrade. The bottle of cave was in reality a ticket from reception when we checked in, for two small glasses of cava. The room (224) ... Read more
from Drumquin
Submitted on 28-06-2016
I stayed here for 3 nights in early June on a trip for my girlfriends birthday. The hotel itself is in a perfect location in the middle of the bustling Gran Via and has a pleasant grand exterior. When entering the foyer, it has marble floors and very richly decorated. The lobby bar is here which is a nice place to relax after a day of sightseeing with a very pleasant barmaid. We had requested early check in due to our flight being early and this was granted thankfully. Upon check in we were give... Read more
from Berkshire
Submitted on 04-07-2016
Had a great stay here. We picked it for the pool, which was really nice as the weather was very hot. The rooms are not very special. Traditional, with no extras. We had a double room, no hot drinks facility, but our daughters had a twin room which did have a kettle. Rooms at the back are very quiet. We were able to walk everywhere from here, the location is excellent.
from Paris, France
Submitted on 07-07-2016
The room with the terrace is great with a beautiful view. The roof with the swimming-pool is amazing ! The localisation is perfect on the Gran Via. The service is good and the poeple who works is very kindly.
Submitted on 07-07-2016
I had expected more of a high end hotel. The windows are not isolated so the noise from the street is really bad. The normal rooms are very small, we got an upgrade but why do hotels like this only have one chair to sit in? Comfy beds. The breakfast was ok but not worth ‚?¨20!!! I don't care if they served champagne, it is not worth it. The staff was were helpful and gave a good impression. The best part was the beautiful top floor with a roof garden and swimming pool and sun beds. A weary nice... Read more
from Paris
Submitted on 08-07-2016
Ref 381337585 from 2/07 to 7/07. Spite of we are a returnal customer, poor quality of service this year : - we informed them about a room cleanliness (that can happen) : nothing was done - some strangers entered in our room while we were in : the front desk gave them our room as available ! Thanks for security and intimacy. No apologies. - a friend of us was not satisfied of his hotel : he wanted to see Emperador hotel and the swimming pool. it was 18h30/19h00, one hour before the swimming pool ... Read more
Submitted on 08-07-2016
We have stayed at this Hotel many times and enjoy the ambience, staff and the Pool. However, despite over 30 friends having provisionally booked for World Pride in June 2017, we are all HUGELY disappointed that prices have been DOUBLED on those of 2016. This is simply exploitation and not justifiable.
Submitted on 08-07-2016
The room was very clean and a good size. The pool area was great. The staff were very pleasant and friendly. It was in a very convenient area and near to lots of shops and restaurants. A great place to stay for a mini break in Madrid.
from Cirencester, United Kingdom
Submitted on 11-07-2016
This is a strange mix of a hotel for several reasons; *The interior is quite old fashioned and traditional despite being refurbished in 2006 - red carpet mahogany furniture net curtains etc - all perfectly clean and pleasant just the feel of an older style hotel. The rooms are similar in style although perfectly adequate and clean * you then go to the roof terrace which is the main reason we booked this hotel in the Madrid heat and it's all Bali beds, Ibiza music, sofas and the sweetest cockta... Read more
from Barnsley, United Kingdom
Submitted on 11-07-2016
We stayed here last week for a 4 night break. It was lovely. The location is fab and would definitely recommend it on that basis alone. It is perfectly located for just about everything and easy to get to from the airport via the metro. The roof pool is lovely and was a much appreciated oasis as the temperature soared. My only criticisms are that the decor was tired in places and the wifi was very hit and miss requiring you to constantly sign back in and regularly dropping off but nothing that s... Read more
from Bristol, United Kingdom
Submitted on 11-07-2016
we loved this hotel - comfortable room, marvellous location, great roof top views and 15m pool. Staff were wonderfully helpful - especially Alfonso on reception - we arrived really late at night and he took the time to help orientate us and plan our outing for the next morning :-)
from Dunton Green, United Kingdom
Submitted on 12-07-2016
‚??The ever helpful reception staff and the fantastic free upgrade to terraced rooms combined with the central position in the midst of all the action and the relaxing rooftop pool area made this a thoroughly enjoyable and hassle free stay. We will return.‚??
Submitted on 12-07-2016
We arrived just before 12pm & was able to check in to our room which was fab, I understand this is down to availability and where there cleaners are up to. There is a safe place to store luggage until check in if your room isnt available. Location: Perfect! On Gran Via so lots of places to eat, drink etc. 5 minute walk to the main center Sol. Less than ten minute walk to Temple De Bod, which is beautiful. Room: We had a standard room on the first floor. All rooms on this floor are smoking room... Read more
from Newport, United Kingdom
Submitted on 14-07-2016
The hotel was lovely, the rooftop area with pool really made this break away special. Great service and fantastic position in the centre, you only have to step outside and you're surrounded by great shops, restaurants and bars. I would warn you that the pool was absolutely freezing though and a little too cold to stay in for very long, but great if you want to cool off when it's really hot. Did the rooftop tour which was fantastic to see all the sites so would highly recommend.
Submitted on 14-07-2016
We stayed for a week in Madrid and use this hotel as our center of operations, it has a classical style. We had to move to another room for one night this one was smaller. There were some people in the closest room making a lot of noise, we had to call reception, besides that everything else was fine.
from Liverpool, United Kingdom
Submitted on 15-07-2016
3 night stay at Hotel Emperador. Great central location on the Gran Via, very vibrant and buzzy area. Easy access to all the key sights, short walk to the palace and the Santo Domingo metro station is right next to the hotel. Rooms are of excellent standard. We had a standard courtyard (internal facing) room (ie not on the street) but it was excellent, comfy beds, tea & coffee facilities, large tv, fridge/mini bar. Free safe, plenty of wardrobe space. Air con (a must!), bath & shower & toil... Read more
from Flemington, New Jersey
Submitted on 15-07-2016
We stayed at The Emperador for a total of 5 nights on a recent trip to Spain. It is located on the Gran Via, literally minutes from all the sites most tourists would include on their itinerary. We walked everywhere, even though we had the hop on, hop off pass. We were within 15 minutes of The Prado, the Palace, great shopping, the opera, Reina Sophia and everything in between. Consider purchasing The Madrid Pass before you go which gets you in to all the museums, Palace and other sites you would... Read more
from Belfast, United Kingdom
Submitted on 16-07-2016
A very elegant and comfortable hotel with comfortable rooms and delicious food. Rooftop sundeck and pool area magnificent. Would highly recommend. Wouldn't consider anywhere else whilst staying in Madrid.
from Liverpool, United Kingdom
Submitted on 18-07-2016
Excellent location although its the far side of the Gran Via if you are getting off the bus at la Plaza de Cibiles (5 euros from Airport-yellow bus) which means an uncomfortable walk through the throng. Once settled its an excellent location for all the main sights and the roof top pool and bar area is a good place for relaxing and it affords fine views of the surrounding area. Good choice at Breakfast with special mention to our waiter who was very helpful and was always in fine mood. Despite o... Read more
from Epsom, England, United Kingdom
Submitted on 20-07-2016
Spend a weekend in Madrid with girlfriends at this hotel. Location is fab and the hotel itself is lovely, Roof garden pool and bar was great and just what was need after a day walking round the city. Just needs a little updating as the room itself was stuck in a time warp.
from London, United Kingdom
Submitted on 20-07-2016
I stayed at the Emperador for one night on business. The location is great as it is right on Gran Via and so you can walk pretty much anywhere in central Madrid from there as well as pick up any bits and pieces you may need. The staff are wonderful from the reception staff, to porters and bar staff. The room I stayed in was large, although two twins pushed together instead of a double as seems to be standard these days. The best thing about this hotel is the fabulous roof terrace, a great roofto... Read more
from Tel Aviv, Israel
Submitted on 20-07-2016
The hotel is in a great location on the Grand Villa A short walk from most attractions Large rooftop pool, club rooms are very comfortable and large enough in antique style, the bathroom a bit dated but large, very clean hotel very good breakfast with large selection, a business lounge with soft drink beer and wine very adds after a trip to the city
from Tel Aviv, Israel
Submitted on 20-07-2016
I am a business traveler, used in the past the hotel several times and this year I went 2 times. Last time I had a problem when my room was assigned, I was able to change it and after my stay and when making the new reservation asked to make sure this not happens again. Unfortunately it happened again and I had to sleep in a smaller room the first night. Besides this the acoustics are not good, lots of noise from Gran Via. The breakfast is too basic compared to others with even lower rates. To s... Read more
from miami
Submitted on 22-07-2016
It sits close To everything. The room was nice no view. The breakfast was amazing with great service. My only complain was The wifi. Only gave you access To 2 phones and The last 2 days no wifi. Super important for us citizens. I would think twice before booking hope they can improve that. To add another phone 12 euro. I think they are out of their minds
from Mumbai (Bombay), India
Submitted on 24-07-2016
Loved the hotel and the location but did not like the staff and its attitude. Everything was about money from the word go. Least helpful staff. Had taken my room with breakfast and was shocked to find that you are expected to pay extra for a capuccino or a hot chocolate and an omlette. They wanted to ask for service charge to bring some empty dinner plates and cutlery to our room. Room insulation is poor and road noise disyurbs at night.
Submitted on 25-07-2016
Such a beautiful place to stay. On the edge of town but an easy 10 minute walk into the centre. Hotel is clean and the staff are very helpful. Breakfast is a limited choice and not all that cheap. If you want breakfast I would head to a nearby cafe where you can purchase breakfast for a fraction of the cost. Would definitely stay again.
from Westwood, New Jersey
Submitted on 25-07-2016
The decadent rooftop pool and lounge, as well as included GENEROUS breakfast get 5 stars but I dropped a star for the front desk service (lack-of). Asked for dinner recommendations and other questions and the staff wasn't knowledgable or friendly. Rooms were very small but nice bathroom. Overall a great stay (convenient location too- close to Royal Palace and the local marketplace)!
from Altrincham, United Kingdom
Submitted on 25-07-2016
Apart from the location which was very central for everything (we didn't get the metro once, other than from the Airport) and a metro stop outside. The service and staff could not be more helpful. Our allocated room was overlooking a brick wall on the 9th floor. We asked if we could be moved and they did it without hesitation to a bigger room with a side street view. The rooftop pool was a god send due to the heat in Madrid being 36-38 degrees and the bar/food service at the pool was excellent.... Read more
from London, United Kingdom
Submitted on 26-07-2016
Fab rooftop pool, clean toilets (a must when by the pool right?!) and delicious breakfast (simple but good produce). The hotel is very centrally located and easy to walk anywhere in the city. The rooms were ok - power (ish shower) and otherwise clean but just a little dated. There are premium rooms available which are more contemporary but just not available at the time we wanted to stay here. I would def recommend this hotel to anyone looking for a rooftop pool hotel.
from Miami, Florida
Submitted on 01-08-2016
The hotel was in a good location this is the second time we stay here and both time the room they gave us it smell like sewer, last year we changed the room but this year they were all booked. they need to spend some money and change the carpet in the room it is just a very old hotel
from Jeddah, Saudi Arabia
Submitted on 02-08-2016
good hotel on the main street Gran Via, looks good and new close to every thing you need (resturants, bars, shops, banks and more) with good service and clean rooms with good price good place to enjoy Madrid
Submitted on 02-08-2016
I booked me and my boyfriend a trip for his birthday. This was the third hotel I booked and I'm so glad I did. From the grand entrance to the perfect rooms to the roof top pool and bar. It was fantastic. The pool was cold but so welcoming to get out of the heat. I couldn't praise this hotel and there staff enough. They were fantastic and the bar sells the most amazing strawberry daiquiri cocktails ever! We will definitely be returning in the future!
from London, United Kingdom
Submitted on 03-08-2016
In the summer this is the best of both worlds, right in the heart of the city, but with a great pool and sunbathing area on the roof. Excellent value for money, the quality of the rooms is very good, Also very clean.I wouldn't bother with the breakfast buffet myself, there are much better places to eat all around the hotel. Madrid is great, we'll be going back and will stay here again.
from Chelmsford, United Kingdom
Submitted on 03-08-2016
The Emperado hotel is lovely! Couldn't have asked for it to be in a better position. We were able to walk to several local tourist attractions and sit in the many local plaza's to enjoy a beer in the sun! The staff were very helpful in recommending routes to walk and marking them on a map for us. We were on the 6th floor. A very quiet large room but no view! We didn't mind as we were out all day. The roof top pool was fantastic too. The bar in the hotel was good too. We actually stayed durin... Read more
Submitted on 04-08-2016
Totally agree with all the positives from reviewers regarding location, roof garden, pool, breakfast, rooms etc. However, great service is hard to find and we were impressed when extra pillows we asked for at check-in were delivered to our room by Housekeeping just as the bell boy delivered our bags. Better still, we complained about the performance of our air conditioning on our second night and the following morning two engineers appeared at 09:30 and dismantled and serviced the entire unit (w... Read more
from Perth Amboy, New Jersey
Submitted on 04-08-2016
You don't find many hotels like this any more. From the sumptuous lobby, to the largest rooms I've seen in a city hotel and throw in the very helpful and friendly staff you know you are in the right place. The hotel is also conveniently located near a lot of the things we wanted to see and near transportation to the others. It is also reasonably priced.
Submitted on 05-08-2016
This hotel is very central, almost everything can be do know foot. Rooms are very clean and well preserved. Very elegant lobby full of friendly staffs. The pool area is amazing, easy to expend entire day drinks cava and enjoy the atmosphere. Very very much recommended
from murrieta, United States
Submitted on 05-08-2016
Located in a central location. Major Barcelona sites are walking distance. At night its a very active busy street. Restaurants and bars are near site. Hotel is well maintained somewhat older but well maintained. Clean and not noisy.
from Gothenburg, Sweden
Submitted on 08-08-2016
We stayed at Hotel Emperador for a weekend. The room was small with no place to put your luggage. Breakfast was ok but a bit too noisy. The hotel is perfectly situated close to city center if you want to go shopping, a bit further to walk for restaurants and museums but still within walking distance. The roof top pool was great, it is a must with a pool if you visit Madrid in June. Drinks and food at the pool was great and not too expensive.
from Farnborough, United Kingdom
Submitted on 09-08-2016
We stayed here for 4 nights in August and were very impressed. Hotel is very centrally located on Gran Via with loads of restaurants, shops and bars within a short walk. The lobby is classy and elegant. Check-in was painless and we had a upgrade for early booking. Room was large with everything you could need, bathroom was clean but looked a little tired. The free internet was also great There is also a PC in the lobby for printing off your boarding passes. The rooftop pool area was open from 11... Read more
from London, United Kingdom
Submitted on 11-08-2016
Great Location, lovely pool area, friendly service. Easy walking distance to most attractions and good shopping nearby. Would recommend this hotel and Madrid as a great city break. There is air conditioning in the room which makes a big difference.
from uk
Submitted on 12-08-2016
Well located in the centre of Madrid, we did not encounter any problems staying here. Close to Metro stations, easy check in and helpful staff. Room was well equipped and smartly decorated. The roof top pool was great and much needed in the heat, always sunbeds available and a great atmosphere. Breakfast was more than adequate with a nice selection to suit all needs. We would use this hotel again.
from Jerusalem, Israel
Submitted on 13-08-2016
I was there for 4 nights .... The design and the room was like 5* ! The price was very cheap... The room always clean, I liked the pool on the roof, Reception service was always excellent! I had only one thing I think that's a bit much. Double sun bed with curtains pool costs 60 euros! But it was also a regular beds free! The location very very very good, it's best location on gran via!!!
from Birmingham, United Kingdom
Submitted on 13-08-2016
My friend and I stayed her for 4 nights in August both having our own single rooms. Rooms seemed to have been refurbished. Mattress looked brand new as did furnishings. Plenty of room with bathroom as large as a double room. Breakfasts were well managed with a huge variety of choice -even Cave should you wish !! the rooftop pool is the icing on the cake. Fantastic views. Staff are all friendly and efficient. Hotel is on Grand Via and central to bus routes metro and the city tours bus. Not one... Read more
from Cork
Submitted on 13-08-2016
We had two criteria booking a hotel in Madrid in August. A central location and a pool. The Emperador fit the bill perfectly. The rooms were nothing to write home about but they are adequate. The rooftop pool is excellent and it's great to have a swim after a day's sightseeing. We only ate once in the hotel as the food prices were really expensive and there are so many cheaper options nearby. The metro stop is literally at the front door and the Palacio Madrid is a 15 minute walk away.
from Fort Worth, Texas
Submitted on 16-08-2016
Hotel Emperador is my favorite hotel in Madrid. I love the rooftop pool, and the hotel is conveniently located to Plaza Mayor and other exciting attractions. I highly recommend this hotel for price and location.
from London, United Kingdom
Submitted on 17-08-2016
Although the hotel rooms were slightly outdated and reception staff were sometimes unfriendly, what made this hotel stay perfect was the rooftop pool. The waiters were attentive and the pool area was clean. You have to ensure you save a sunbed right by the pool because they go within about 5 mins of opening! Would have been good if the pool opened earlier (opened at 11am) Bar food was decent and cocktails weren't too overpriced at approx 13 euros. Plaza Mayor and all the shops are a 5-10min wal... Read more
Submitted on 04-09-2016
Este hotel ofrece reservas enga√Īosas y la atenci√≥n al cliente es francamente mediocre. Primer timo: En mi reserva me confirman que la habitaci√≥n reservada (categor√≠a alta) tendr√≠a vistas a la Gran V√≠a, asombro al descubrir que no era as√≠. Segundo timo: la segunda raz√≥n por la que seleccion√© este hotel entre muchos otros era por su piscina en la azotea de la que pensaba que podr√≠a disfrutar en mi estancia. Sorpresa! NO fue as√≠. La piscina estaba cerrada por un evento privado. Ante... Read more
Submitted on 05-09-2016
I really enjoyed my stay at the Emperador. We came as a couple with a baby (10m old) and got everything we requested. The room was large enough for everything and we got a high floor. The location is simply ideal. Close to all the "action" and right on several metro stations. The staff was friendly. The WiFi was good and working all the time and from all locations. The pool was much better than expected and also offered a great view of the city. The only downside was the pressure of water in the... Read more
from Warrington, United Kingdom
Submitted on 05-09-2016
We liked the Emperador. It is well maintained and the rooms were serviced well by very pleasant staff. We had a junior suite and there was plenty of room and the beds were exceptionally comfy. That is a big bonus from me as I am not the best of sleepers. The room featured a safe and well stocked mini bar although we used neither. It IS old fashioned however the roof top garden and pool are superb as they allow you to combine a city break with a beach holiday. The toilets and changing rooms up ... Read more
from Whiteparish, United Kingdom
Submitted on 05-09-2016
Very nice hotel, friendly staff, fabulous location in the centre of town close to all major attractions and the Metro. The rooftop garden and swimming pool are great and so welcome after sight seeing in the heat. Drinks and food are quite expensive round the pool. Breakfast varied and good.
from Estbourne UK
Submitted on 08-09-2016
Delightful grand hotel ideally located on Grand Via, close to three metro stations Plaza De Espania, Santa Domingo and Grand Via. (35 mins from the airport - clean, uncrowded and easy to navigate with one or two changes ‚?¨4.50 each way instead of ‚?¨30 taxi fare ) Santa Domingo is literally at the front doors of the hotel. Stayed on a board only basis - cannot comment on the food available at the hotel, but there are so very many restaurants, bars and tapas bars within a stones throw to eat at,... Read more
from Manchester, United Kingdom
Submitted on 10-09-2016
Had a four night stay in this hotel. Check in and out smooth and staff courteous. Room size ok for a short stay. Bathroom looks like it is ready for a refurb, No tea/coffee making facilities in the room which would have been nice to have. Breakfast large selection, fresh and good quality. Roof top pool a real bonus in city centre hotels. Very popular with guests, however, there was always enough sun beds available. Would not hesitate to stay again especially in summer months due to pool.
from Kettering, United Kingdom
Submitted on 12-09-2016
Great hotel. Very good location. Comfortable, clean rooms. Good breakfast choice. Lovely roof terrace with small pool. Free WiFi and safe in room. Drinks very expensive but would expect that at any city centre hotel. Would reccommend
from New York City, New York
Submitted on 12-09-2016
Tthey moved me to five different rooms. I did not need anything fancy, just clean. Clean is a word they do not know. I have videos of the door slamming five times and the amount of dust falling from The air vents looked like snow. One room had mold on the floors, in the bathroom, the headboard looked like it had been picked that, and the rug was disgusting. The second room they move me too had moths in it. I killed a few of them and then had to leave. I did not want the moths in my clothes. The ... Read more
from Washington DC, District of Columbia
Submitted on 14-09-2016
The Emperador Hotel is an excellent hotel in the heart of the historic city center. Easy access to the Prado, Puerta del Sol and Plaza Mayor. Great rooftop bar (and pool) for enjoying the evening sunset.
from Dublin
Submitted on 14-09-2016
Ideal location. We had a lovely room with a balcony looking out on Gran Via. Nespresso machine in the room. Very Friendly staff. Very accommodating. Pool amazing. Only negative is the price of the drinks at the pool bar.
from Zurich, Switzerland
Submitted on 14-09-2016
Had a great stay at this hotel. The location on Calle Gran Via is great and you're within three minutes to all the big shops and a few more minutes to Plaza Mayor and the Royal Palace. The hotel itself is very nice, the service was excellent and the room I had, was bigger and better than expected. After my sightseeingtour through the city I spent the afternoon at the pool on the rooftop of the hotel. Very large, clean pool and the area around has enough sunbeds for joining the great weather in... Read more
from Israel
Submitted on 15-09-2016
Placed within minutes walk to the center and close to the underground, the lobby is nice. The rooms are worn out, breakfast pretty basic and the coffee is simply dish water, unlike anything in Spain or any Hotel I have experienced.
from London, United Kingdom
Submitted on 15-09-2016
We stayed for 6 nights and were looking forward to another lovely trip to Madrid where a rooftop pool was on offer. Our room was dated, missing light bulbs, carpet was very worn and over all the room needed a little tlc. The rooftop pool was a welcome slice of relaxation with great views of the city. It's a shame that the upstairs at the pool area was closed even when it was very busy around the normal lounge area. Overall we had a pleasant stay, we spent most of the time visiting our favourite... Read more
from Cheshire, United Kingdom
Submitted on 16-09-2016
Rooms clean and comfortable, tea and coffee in room very welcome. Staff very helpful, Rooftop pool was lovely, towels provided and plenty of sun beds and seats available. Breakfast plentiful with lots of fresh fruit but quite expensive at E22 per head per day I would definitely stay there again.
Submitted on 16-09-2016
What a brilliant find! Best location on Calle gran via - we walked absolutely everywhere! The rooms were spacious and well equipped and not forgetting the rooftop pool. Such a delight - the drinks, service, and food were amazing! Definitely order the chicken, cheese bites and daiquiris from the pool menu. Loved this place and would return again in a flash.
from Hannover, Germany
Submitted on 17-09-2016
Well located big hotel in central madrid on gran via. Rooms are old furnished and breakfast is normal for spain. The highlight is for sure the big pool and terrace on the roof open until september. Nice few with a cool beer, a reason to choose the hotel
from Hersbruck, Germany
Submitted on 18-09-2016
I have been there for the third time and I like the pleasant atmosphere, the style of the hotel. The staff is very friendly. The hotel is located in the center of Madrid and we could reach many destinations of the the city by feet.
from Birmingham
Submitted on 20-09-2016
The hotel is in a fantastic location on Grand Via so is easily accessible and the room was surprisingly very quiet considering the street noise below. The double Windows do a great job. We booked this hotel mainly for the fantastic pool area but unfortunately due to the weather we weren't able to make the most of it. With better weather this would be a great place to relax. What was disappointing was the service we received: On arrival the person on reception could barely bother to look up fro... Read more
from Tbilisi, Georgia
Submitted on 25-09-2016
Absolutely amazing hotel. No idea why it doesn't have fifth star. Service, room, all wonderful. Breakfast with bubbles. Lovely views of Gran Via from Club room. Absolutely no noise whatsoever. Will always stay here when in Madrid.
from Boston
Submitted on 26-09-2016
A friend and I stayed here for 3 nights while attending a wedding in Madrid. The best part about this hotel is its location! It's right on Gran Via and a perfect place to be to walk to different sights. The hotel is on the older side, and could definitely use some updating. The bathroom also had a weird layout, that made it a little awkward to get around in it. We had booked a room that included breakfast, but it was completely not worth it. The 1 day that I actually made it to breakfast, ... Read more
Submitted on 26-09-2016
Fantastic location and room. Upgrade to a corner junior suite which was perfect after a long day. Clean and tidy. Rooftop bar had excellent views of the city. Close by to all sights. Highly recommend staying here.
from Warsaw, Poland
Submitted on 28-09-2016
This is seriously a great hotel! Localization is amazing! Room for two with Gran Via view (no. of room 424) - I can recommend to everyone :D I loved it - big room, big bed, big bathroom, and the balcony - lovely! There are double windows so it's very quiet in room when they are closed so you don't have ot hear the noise outside. And the swimming pool on the roof top - it's actually pretty big - you can swim there not only cool down...also the area is nice - I've spent there whole Saturday and I ... Read more
from Melbourne, Australia
Submitted on 01-10-2016
Emperador Hotel is a great hotel in Madrid. The hotel is in a great location on the Grand Via. The hotel has a lot of character. Staff were helpful. Breakfast was adequate. Rooftop pool was great. Most attractions were within walking distance. We had a nice room with a balcony. Bed was a bit small and hard. Would stay there again.
Submitted on 01-10-2016
Can't fault this place. Great location, great staff and felt like a valued customer which is very rare these days. Free room upgrade which was great, very spacious and comfortable. Rooftop bar/pool was awesome, nice deep people and again great staff. If we come back to Madrid this will be our first choice.
from Sydney
Submitted on 04-10-2016
We stayed here as part of a coach tour of Spain. It is a really lovely hotel, offer run late thick bath towels an a big deep bath. Each room has a chandelier! Service is great. Right in the middle of the theatre district. Breakfast was ok with a good selection offered, all hot food was cold though.
from Frankfurt, Germany
Submitted on 06-10-2016
The pool on the top roof is fantastic; the hotel is located in walking distance from the historic centre (palace, cathedral, opera, plaza major). The breakfast was very good; fresh fruits. Even the hotel is located at Gran Via it is silent within the rooms.
from Gold Coast
Submitted on 08-10-2016
Beautifully decorated room with old world charm overlooking the streets below. Had a quaint balcony so could get fresh air, window double glazed do no traffic noise. Bathroom good size with beautiful fluffy bathrobes & marble tiling. Breakfast okayish with the usual things that cater to most nationalities. Concierges we're great made the check in and out easy and helped us patiently with directions. Fitness centre was adequate for what we needed. Would I stay again ....... yes
from Adelaide, Australia
Submitted on 08-10-2016
Great location, we arrived at the hotel and stayed for 5 nights. Easy to access all highlights of Madrid. The rooftop pool was impressive and boasted excellent views of the cityscape. We paid for the breakfast to be included with our room, however, we were unimpressed with the food quality. We would recommend others to stay at the hotel - just would advise against the breakfast.
from Mamaroneck, New York
Submitted on 12-10-2016
I went there for a weekend to see my father and in consequence, I stayed in his room. However, I had to change room multiple times to finally have a room with two beds. Even if my father had asked on the phone for a room with 2 beds and all, at first, they gave me a really small room with a queen, then, at another floor, they gave me the exact room. After again complaining, they gave me a room with a king and at the end I gave them a ultimatum, either they gave me a room as My father asked (2 be... Read more
from Watford, United Kingdom
Submitted on 13-10-2016
Great central location for this hotel with very good public areas, including the bar and the buffet breakfast, but especially the rooftop pool and bar area. Although the pool was to cold to use (early Oct & not heated), it was great to sit up there with a beer and admire the view over the city. Our room was basic, but it was clean and functional. A better room would have improved the stay, hence the suggestion of trying to upgrade on booking.
from Tehran, Iran
Submitted on 17-10-2016
This hotel located in city center with good location and easy access by walking to shopping malls. during summer session swimming pool would be perfect. Hotel s security is also great .I would recommend others to stay at the hotel .
from St. Neots, United Kingdom
Submitted on 18-10-2016
Our party of six had a long weekend in Madrid. For a weekend the hotel was good value. Breakfast had a good range to choose from. The location is near #8 stop on the blue route HopOn/HopOff bus so it's handy to use as a taxi service if you plan your various trips to see the sights around the city. On foot the hotel is on the Gran Via which is a busy shopping street and the palace is close by. A short stroll brings you to Sol, a lively plaza with street entertainers which leads to an area we call... Read more
from Drogheda, Ireland
Submitted on 18-10-2016
Stayed in this hotel early October 2016,let me start by saying the hotel staff are excellent and helped with all our needs, our room was a little tired but very comfortable,we where to the back of the hotel which resulted in a very quiet room despite the fact we were on the busiest street in whole of Madrid on Saturday night,the pool was an added bonus and once again the staff very attentive.Will I return to this hotel most definitely so central and when you stepped out of the hotel just outside... Read more
from Manchester, United Kingdom
Submitted on 19-10-2016
Myself and my Boyfriend visited this hotel for our first anniversary and we loved it. The hotel was in a perfect location for almost everything and had comfy rooms. However, our room didn't have a view and was on the small side - it backed onto a wall (!) but luckily we didn't go to Madrid to stay in our room so it didn't bother us and we saw the funny side. The hotel had a roof top pool which opened the day before we arrived and it was spectacular. The views from here were amazing and we thorou... Read more
Submitted on 19-10-2016
Maybe it was once a beautiful hotel, but time has left scars and the place looks and smells a bit neglected. The ACs do not chill in October, so there's little relief on a muggy warm night. You simply won't be able to cool and condition your room. Only the heat is turned on if you want. The room had a musty smell and the bathroom smelled moldy. The ceiling and wall paper had been poorly repaired. The area is crowded with shops and fast food restaurants. It has a Times Square busy feel. There's a... Read more
Submitted on 21-10-2016
5 family members Staying at the hotel in 3 rooms over 6 days. Very conveniently located, step out to shops and restaurants, cinemas and theatres. Spacious and Comfy-rooms, good beds, good breakfast. Staff Very helpful at Reception, Housekeeping, Breakfast and Bar. Spacious and clean Rooms. Certainly recommend this hotel for its location.
from Lima, Peru
Submitted on 22-10-2016
I recently stayed with a friend for a week in a junior suite. The staff were very helpful and gave us both an early check in and late checkout. The rooms were clean and spacious, the bed comfortable and although its right on the Gran Via the double glazed windows ensure a peaceful nights sleep. The breakfast was very good and there was a wide selection of both hot and cold dishes. I return to this hotel regularly as it is so well placed for exploring Madrid.
from Tel Aviv, Israel
Submitted on 26-10-2016
A great hotel, great service, great breakfast. The rooms are small but clean and tidy. Located in the main avenue, it is possible to walk to anywhere in the city and there is no need for public transport
from Odessa, Ukraine
Submitted on 28-10-2016
We can't imagine the better location in Madrid like this hotel occupies. All main attractions, shops, transport are nearby. Staff is very kind and helpful, the breakfast is reach and fresh. Nothing desturbs there. Just poor servise of waiters on roof pool area, but the opinion was changed once the lady Inna has tacken duties and we then had got our drinks and meals that have been ordering couple hours before:))Thanks to lady Inna for nice and fast servise.Thanks to all staff on reception desk, d... Read more
Submitted on 30-10-2016
If you like that old hotel feel, then this place is for you. I booked the junior club suite which was very spacious. The first room I was given had 2 single beds (no mention of a twin room option for this room type when booking on their website) and a nice little balcony. They did move me to a room with 1 king bed, but I lost the balcony for good size, opening windows. I booked this hotel for the rooftop pool but it was closed in October. On further review of their website, it did state this. I'... Read more
Submitted on 30-10-2016
We were very happy with this hotel. It was close to everything. Best part our turibus stopped right in front. Also the metro station is a 1 min walk. You can walk to LaPlaza Mayor Plaza Sol and you are in the heart of la Gran Via. The metro is only a few stations away from Santiago Bernabéu stadium. The staff was friendly and helpful and the restaurant was delicious.
from Sydney, Australia
Submitted on 31-10-2016
I thoroughly recommend the Hotel Emperador in Madrid. You can walk to wonderful restaurants, shops, Puerta Del Sol, Plaza Mayor. The Hop on Hop off goes right past the front door. Stunning décor, wonderful buffet breakfast, clean and beautiful rooms. Above all, by far the best pool bar I have ever seen. 100% on all levels.
from Buehl
Submitted on 02-11-2016
We enjoyed our stay in a Junior Corner Suite, the pool was wonderful, and the view from the top is incredible. The breakfast is good. The Hotel is situated at Gran Via and everything is near by. We will come again!
from Glasgow, United Kingdom
Submitted on 08-11-2016
Good afternoon, My name is Philip Cottrell and I live in Spain. I happened to be in Madrid last month on business and decided to stay at the last minute. Well The Emperador hotel was an excellent last minute choice. They only had a suite left ( good sign that it was fully booked ) so I took it. the rooms very lovely, airy, clean and very stylish. The view was just spectacular. In terms of location you really couldnt get closer to the centre. Superb hotel and I would whole heartedly recommend the... Read more
from stockholm, sweden
Submitted on 09-11-2016
Stayed for nights 04-08Nov2016 at Emperador. Stayed in a room on 8th floor, on the inside so not a good view. Room was good size, a bit oldfashioned in style and please not there are smoking rooms. Bathroom was quite big and very good. Room has safe, TV and minbar. Hotel has restaurant and bar and open in summertime also a rooftop with pool. Breakfast was OK (eggs, bacon, soup, bread, cheese, salami, jamon serrano, nice fruit, pastries etc). The location is very good, on Gran Via between Plaza... Read more
Submitted on 12-11-2016
The room was good and the people were friendly. We were on our honeymoon and they gave us an upgrade which was lovely. The bed was made up as single beds pushed together which is not the best, however once we told them they did fix it. Also the internet was not the best, but still available.
from Huddersfield, United Kingdom
Submitted on 13-11-2016
This hotel is ideally located for tourists. Metro station and within walking distance of amenities and tourist attractions. We stayed bed and breakfast and the breakfast was good with a good variety of food / hot and cold drinks. It has 9 floors and waiting for a lift at peak times is sometimes an issue. Very friendly and attentive staff.
from Boonton
Submitted on 13-11-2016
Within walking distance of The Prado and many other sites, with lots of restaurants and supermarket close by. Rooms are reasonable size, comfortable and modern, breakfast buffet good. Happy with everything.
from Albuquerque, New Mexico
Submitted on 13-11-2016
Stayed 3 nights in room 322. Big room facing very busy Gran Via, but quiet when the windows were closed. Chandelier, free WiFi & safe, TV, good lighting, queen bed, balcony. Big marble bath with bidet and shower/tub combo. Very good breakfast buffet. Good location on Gran Via near cafes, shopping and bars. Excellent service from front desk staff!
from Indianapolis
Submitted on 19-11-2016
The hotel is in an excellent location. The room was modern and comfortable. Breakfast offered everything you would want. There was not a good lounge or restaurant. The Club room was a big disappointment as it had very few chairs and did not offer wine. Would stay there again because of location and the quality of the room.
Submitted on 22-11-2016
This hotel has a perfect location on the Gran Via. From here we walked and walked as we got to see Madrid at its best. So many great must-see locations are accessible from the hotel. It is an older more formal building but they have worked on modernizing the interior. I though the rooms were comfortable and well taken care of. Staying here gave me a feel for the historical Madrid I truly was looking for. The breakfast was good with plenty to choose from although at times the food was cold, the... Read more
Submitted on 01-12-2016
Read some great review about this hotel and the price was manageable. The hotel was close to lots of different metro station. When I stepped into the lobby, I was amazing with how grand it looks and the location was perfect. We got upgraded to a superior room which I was really happy about. Once I stepped into our room I was really disappointed. The room was really OLD. I understand that it is an old hotel, but the room looked very worn down and old. The furniture's were really old as well. I ... Read more
from Westport, Ireland
Submitted on 06-12-2016
Located in a very interesting part of Madrid, prepare for a lot of walking, all the main tourist sights are within range and the hotel is a comfortable place to return to. The room decor and carpet were past their sell by date but the cost was reasonable and would remind you that Spain is also coming out of a deep recession like many countries. The staff were friendly and the food was fine
Submitted on 07-12-2016
Stayed in this hotel for 2 days and was definitely impressed with the way the hotel looked, service and the location. Rooms were big and spacious enough for me and my wife and because it was centrally located in Madrid city centre it was easy to get around to places on foot. if ever I come back to Madrid I would definitely book this hotel up again