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Hesperia Madrid

Madrid, Spain (MAD)

Hotel + Flight from
Based on 1197 reviews
Room & Rates
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Hesperia Madrid
Paseo Castellana 57, Madrid, Spain 28046

Make yourself at home in one of the 171 air-conditioned rooms featuring minibars and espresso makers. Your bed comes with down comforters and Egyptian cotton sheets. LCD televisions with satellite programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with shower/tub combinations feature handheld showerheads and makeup/shaving mirrors.

Rec, Spa, Premium Amenities
Take advantage of recreation opportunities such as a 24-hour fitness facility, or other amenities including complimentary wireless Internet access and babysitting/childcare. Additional features include gift shops/newsstands, shopping on site, and wedding services. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).

Enjoy a bite to eat at a coffee shop/café, or stay in and take advantage of the hotel's 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge.

Business, Other Amenities
Featured amenities include high-speed (wired) Internet access (surcharge), a 24-hour business center, and limo/town car service. Event facilities at this hotel consist of a ballroom, banquet facilities, and exhibit space. A roundtrip airport shuttle is provided for a surcharge (available on request), and free valet parking is available onsite.

Enjoy a bite to eat at a coffee shop/café, or stay in and take advantage of the hotel's 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge.

The preferred airport for Hesperia Madrid is Madrid (MAD-Barajas) - 10.9 km / 6.8 mi.

Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.

Distances are displayed to the nearest 0.1 mile and kilometre.

Know Before You Go

  • This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.
  • Children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property allows pets in specific rooms only and has other pet restrictions. Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.


The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: EUR 30 per person (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Renovations and Closures
The property is undergoing renovations. The following areas are affected:

  • Fitness facilities

Every effort will be made to minimize noise and disturbance.

Based on 1197 reviews
from St. Albert, Canada
Submitted on 20-05-2016
Room was clean and comfortable. Breakfast buffet was nice. The staff is very helpful and friendly. The hotel is close to museums, within walking distance of National Archaeological Museum and close to Museo del Prado. Highly recommend.
from Reykjavik, Iceland
Submitted on 25-05-2016
This hotel is great ! The room was very good and all the service first class. The breakfast was excellent and at lunch time I had a very good meal with excellent service. The location is good and it takes just 12-15 minutes to walk to a big shopping area. To drive to center of Madrid it takes about 10 minutes . To go to airport 15 minuets. One of the best
from Hong Kong, China
Submitted on 26-05-2016
Overall great experience at the hotel. Staff was very friendly and eager to help at all times. Rooms were decent size and very comfortable. Location was great with the metro and bus stop a few meters away. Will definitely be going back there the next time i am in Madrid.
from London, Canada
Submitted on 27-05-2016
Upscale hotel, great rooms, good food, good service. Large, spacious restaurant for a great breakfast. Nice main floor lobby bar. Large comfortable banquet room on the lower level accessed by a bright, curved staircase. Easy walk to great restaurants & shopping.
from Dingmans Ferry, Pennsylvania
Submitted on 01-06-2016
My wife and me could not have gotten better service anywhere else the staff ,the cleanliness and the security of your hotel made on vacation a very memorable one . Thank you so much and we look forward to returning in the future
from New York City, New York
Submitted on 24-06-2016
Stayed here for a two week business trip, and even though a trip of that length is too long, the staff at the Hesperia made us feel at home. Really friendly and responsive. One of the best hotels I have stayed in on a business trip. I really felt like the staff strove as hard as possible to fulfill any desire. And great breakfast buffet.
from Brisbane, California
Submitted on 25-06-2016
Clean tidy hotel in central Madrid. Close to metro & bus services with a number of fabulous restaurants within walking distance. Staff could not be more helpful. Great place to stay if spending time in Madrid.
from Dallas, Texas
Submitted on 29-06-2016
The rooms are quietly elegant. The service gracious, friendly and very professional. The breakfast exceptional, the dinner menu very good, and the Scotch Bar a delight. Seriously, I travel all over the world, and this is an oasis.
from Essex, United Kingdom
Submitted on 29-06-2016
Room for 3 adults was perfect. Room Service fantastic - My daughter was hungry and they sent her complimentary food and for her 21st birthday she received a beautiful cake with a candle, what a lovely touch. Towels replaced twice a day! I'm sure they cleaned the room twice as well! Very well kept. Reception staff extremely helpful with information on where to visit and how to get there. Thoroughly enjoyed our stay. Look forward to our next visit.
from Lucerne, Switzerland
Submitted on 29-06-2016
The Hesperia Madrid is in a quiet location but very centrally located. The hotel and its amenities are five star, the staff made us feel very welcome and were very helpful and accommodating throughout our visit. It was a five-star weekend for four friends who were out on a trip together for the first time .. a big THANK YOU to the Hesperia Madrid team for making our stay in your hotel and our visit to Madrid most memorable!
from Oakland, California
Submitted on 05-07-2016
Although it's clearly geared towards business travel, the Hesperia proved very family-friendly during a vacation with my husband and 18 month-old daughter. Excellent service and nicely appointed rooms. Open-air gym on the roof was a plus. Concierge services in particular were outstanding: friendly and extremely helpful with restaurant recommendations, reservations, and babysitting arrangements.
from Mumbai (Bombay), India
Submitted on 06-07-2016
Well I guess the service and the attitude of the staff by itself gives this place 5 stars.... the reception staff was very polite and efficient when we checked in, the guys in the lobby were always there to help with the bags or the stroller and every person was more than happy to help with anything.They even gave our 2 yr old a teddy bear which she was more than happy with!! The room was a touch small, but had all the amenities required and the bathroom was also well equipped. The bed was comfo... Read more
from Wellington, New Zealand
Submitted on 08-07-2016
If the cultural, historical elegance of Madrid is what you are looking for, the location of this hotel has it all. Within easy walking distance of shopping centers and great restaurants, museums and galleries, this is a quiet elegant relaxed haven away from the tourist traps and hassle of the city centre. The service is impeccable and friendly, the breakfast truly exceptional ( English newspapers included) and the bar and restaurant first rate. Lovely sitting areas to relax in. We arrived tired ... Read more
from Toronto, Canada
Submitted on 08-07-2016
Good and comfortable room service.Good sleep arrangements. Good breakfast with variety of food choice. Very friendly and efficient front desk, always ready to help. Bit far from downtown, had to take a transit.
Submitted on 09-07-2016
I enjoy staying in the hotel Very excellent and professional staff members from the door man up to the mangers and all duty managers Professional way of making your stay in the hotel like home with an excellent attitude and behavior, they do all the best to make our stay comfortable.
from Stuart, Florida
Submitted on 11-07-2016
My husband and I recently visited the restaurant at Hesperia, what a great culinary experience it was, not only was the food excellent, the service was outstanding as well. We highly recommend you visit and experience a dining extravaganza where the explosion of flavors combined with different textures will provide a culinary experience like no other. Definitely a 10+ Thank you for such an enjoyable evening. Dr. and Ms. J.C. Pelaez
from Glasgow, United Kingdom
Submitted on 11-07-2016
Great hotel on Paseo de la Castellana beside Gregorio Marañon metro station. The location is good because you can get around walking or by hopping on the metro. This is an ideal hotel if you're looking for luxury and want to be in central Madrid with great amenities but not strictly in the touristy centre of the capital. The bed was so comfortable and the bathroom was beautiful! Staff were exceptionally friendly and I had a fantastic stay. Very recommendable!
from Venice, Florida
Submitted on 14-07-2016
Our stay in Madrid was enhanced by the experience of staying at Hesperia Madrid. The rooms were nicely appointed, the staff warm yet professional. Breakfast was an outstanding assortment delights served buffet style. If and when we return to Madrid, we would stay there again.
Submitted on 15-07-2016
This hotel is located at Madrid's famous street - Passeo de la Castellana; in which the city centre, museums, and Real Madrid stadion - santiago barnebeu was also located in. The lobby of this hotel was decorated in classy, european style while the rooms had contemporary style. We had a very good sleep while we stayed here, thanks to their comfortable bed and pillows. The bathroom was clean and beautiful and was equipped with various items of amenities. Overall we had only good memories here.
from Hong Kong, China
Submitted on 18-07-2016
In general, it's very good. The hotel is very beautiful and every staff is very friendly. The location is good but the restaurants around the hotel is not that much. It's close to the Metro so it's very convenient.
from Newman, Australia
Submitted on 19-07-2016
Last night of our month in Spain so we splurged. From the moment we pulled up at the front door to the courtesy limo this was 5 star. Restaurant, bar and service all 5 star. The room, linen and bed all 5 star, we can highly recommend this hotel. Cannot comment on breakfast as we had a late night and went to the bar in the morning around 10.30
from Madrid, Spain
Submitted on 20-07-2016
Great friendly staff, good - not great- location, fair pricing (for 5 stars). Air con couldn't cope with the >35C heat, curtains didn't block out enough light and bed was not full King size (5ft,. not 6ft). nice and comfortable though and good WiFi.
from Durham, Maine
Submitted on 20-07-2016
I can't say enough about the people at Hesperia Madrid. Everyone was kind, helpful, and even though I spoke no Spanish, we communicated easily in English. The food was wonderful, the rooms were clean and very comfortable. I hope to stay there again soon.
from York
Submitted on 20-07-2016
I was in Madrid for the first time, on holiday. Really enjoyed the art museums, the Royal Palace and many other aspects of the city. The Hesperia completed my excellent holiday. Fantastic service from staff who spoke flawless English. As an example, I had half a day before I flew out, and a member of staff recommended an art gallery just round the corner - five or six minutes walk - just about one artist, but in what had been his house. A real gem which I would not have found myself. Wonderful b... Read more
Submitted on 23-07-2016
Staff were extremely friendly and helpful. Atmosphere downstairs relaxing and breakfasts terrific. Rooms great. Bus 150 to town took 10 minutes from outside the hotel and ran continuously till 11.30pm. 1.5 euro.
from Madrid, Spain
Submitted on 24-07-2016
This hotel is One of the best hotels in Spain. I visit so many cities in Spain and i saw so many hotels, and i Recognizes that Hesperia hotel was way above their level even though they are 5 stars hotels, location is near metro , staff are so helpful and friendly with professional attitude. good and big rooms, furniture and facilities are so comfortable. And I recommend to visit this hotel if you're planning to visit madrid.
from West Palm Beach, Florida
Submitted on 25-07-2016
Madrid trip was wonderful! Cozy comfortable room. Breakfast buffet inside the hotel was surprisingly good! Starbucks across the street!!!It was very easy to get around using the train which was 2 mins away!. Hotel staff was very helpful!
from Antwerp, Belgium
Submitted on 26-07-2016
Very spacious rooms, including good air conditioning, very friendly and helpful staff, slam in the middle of Madrid. Interesting dinner and bar facilities. Will come back next time i go to madrid, for business or for pleasure
from Mumbai (Bombay), India
Submitted on 27-07-2016
Location of the hotel is very good. Breakfast was superb. Rooms were also very good. We enjoyed stay at hotel. All facilities for shopping are nearby and can reach anywhere in city either walking or by taxi.
from frankfurt
Submitted on 27-07-2016
The hotel is OK. Quality of design and room furniture is high. Yet some details they should improve. 8 ? for a KitKat in the Minibar are out of range. In the hot Madrid summer they should have some lighter blankets.
from Toronto, Canada
Submitted on 29-07-2016
We stayed at this hotel for two nights with a tour group. The hotel is not located as close to the Puerta del Sol or Plaza Mayor, but we really liked that it was located in a nice, quiet part of Madrid that's close to the Barrio Salamanca (with the upscale shops). It's enjoyable to walk up and down the boulevard that's lined with shady trees that give off a nice, cool breeze on a sunny summer's day. There's an El Corte Ingles department store with supermarket (about a 20-25 minute walk north ... Read more
Submitted on 29-07-2016
The hotel staff were very friendly and welcoming. They were very helpful with suggestions. The room and facilities were very good. The hotel is perfectly located to visit many of the main hot spots of Madrid.
Submitted on 30-07-2016
I just arrived back to the US from Madrid two days ago. At the time we were planning this trip to Madrid, we researched our brains out to find a top hotel, not by cost, by reviews which to me speaks volumes. We definitely made the right choice. From the beginning to end of our stay, we were handled so courteously by the entire staff. Everything was so professional and as helpful as one would expect on their stay. They couldn't do enough for us. We had a deluxe room which faced the main bou... Read more
from Singapore, Singapore
Submitted on 30-07-2016
I was on business but took my wife with and spoiled her with the awesome executive suit, the service and food we had in the hotel was very good. Wifi fast and sleep quality excellent. Altho the room was on the street front it was very quiet due double glazing and loads of curtains. The block out curtains help to keep the rooms dark. Although the hotel is situated more in the business area it is a quick bus ride (14,114,147) or a short train ride to all the desired attractions. Loved the break... Read more
from Madrid, Spain
Submitted on 01-08-2016
Wonderful staff in a very nice hotel. The. Breakfast restaurant was elegant with a great selection of items. Good location near a subway station. Rooms was a good size with nice amenities. It is easy to get around Madrid central from the hotel.
from Chicago, Illinois
Submitted on 01-08-2016
This was a very lovely hotel. Very beautiful. Very luxurious. Very quiet. The staff was excellent and very accommodating, especially Francesca. She absolutely has the best personality and demeanor to be in the hospitality business and she helped us out greatly. After being in Italy for 11 days we had a 4 day stay in Madrid. This was just the unwind that we needed. The room was exceptional. We upgraded to a room that had a jacuzzi on the balcony and chairs for sunning. This was a d... Read more
from patwong03
Submitted on 05-08-2016
Stayed at the Hesperia Madrid for a two day stay. Greeted warmly by the staff upon arrival and upgraded to a room with a king size bed. Five star restaurant with a great staff serving all your needs. Restaurant, bar, decent size bathroom for Europe, and very clean rooms. This hotel is near a metro station and buses to take you to all the sites. They become infrequent at 12am and shut down at 1am. Neighborhood is quiet with nothing going on - bar around the corner was rude with no menu and re... Read more
from Melbourne, Australia
Submitted on 05-08-2016
Stayed here for two nights prior to a tour of Northern Spain. Not in city centre but only a short taxi or bus ride away. The Taxi is the best option if you are not familiar with the City. Taxis are plentiful. Good size room with mor than adequate bath room and toilet. Hotel staff very courteous and helpful. Breakfast excellent with plenty of choice. Many Restaurants nearby. The Cheese Bar around the corner is excellent. Also mini super markets a Deli close. Very Good accommodation at a reasonabl... Read more
from Baltimore
Submitted on 08-08-2016
Our travel agent booked the hotel and it was OK, but certainly not great. We checked into the room and quickly found out that the AC was not working properly. The staff upgraded us to a junior suite, which was a very nice gesture, but it wasn't anything special. The sitting room was tired looking and small. We had a nice view and the bed/pillows were fairly comfortable. But only one sink in the bathroom, which for a suite is unusual. I'm sure 15 years ago the hotel was really nice, but it's sho... Read more
from New Milford, Connecticut
Submitted on 26-08-2016
Excellent price for the top rate quality and full service hotel. Mattresses, linens, pillows made for a very comfortable night's sleep along with excellent air conditioning. Room size was very generous.
from Brisbane, Australia
Submitted on 27-08-2016
With an Insight tour 18 th August and several of us had the amazing experience on separate occasions of apparently and inadvertently going to a fully set up breakfast early whereupon we were abused and told to get out by a staff member. Simply apologetically advising us of our terrible error would have sufficed. This staff behaviour reflects on management.
from Ottawa, Ontario, Canada
Submitted on 01-09-2016
Stayed at the hotel for 3 nights and upgraded to a suite - the room was fantastic and well appointed. We had a private terrace with a jacuzzi, some day beds and a table/chairs - terrific way to end long days of walking around Madrid. The hotel didn't appear to have many guests and renovations were underway but the staff were great and did what they could to make our stay enjoyable.
from Palma de Mallorca, Spain
Submitted on 01-09-2016
The Hesperia was a great choice for a quick 2 day visit to Madrid as it has easy access and is well located to the places we had to go. The staff are very attentive & friendly & the hotel has a calm ambience. The junior sweet is a reasonable size (2 adults + 2 kids) but lacks sitting area when the sofa bed is folded out. So can feel a little cramped at times. The free wifi is slow (painfully, terribly slow!) - so I would recommend paying for the faster business version. Breakfast was excellen... Read more
Submitted on 03-09-2016
We stayed for 2 nights in that time we found the staff friendly and most attentive room was clean and well presented. Location is good and is an easy walk into the main plaza + there is a metro station close by, bed is nice and firm we found that the free Wifi good and a very good breakfast. Have no hesitation recommending this hotel.
from New Orleans, Louisiana
Submitted on 11-09-2016
I could tell my stay would be excellent from the moment I walked in. Staff was excellent and you could feel the strong management that they clearly have. Excellent breakfast included with my stay and it was far better than I expected. I would be happy to come back here in the future.
from Grouville, United Kingdom
Submitted on 13-09-2016
We stayed at the hotel for 3 nights. From the moment we arrived the service was impeccable. The staff were so attentive and helpful. We were there for my fiance's birthday and a complimentary bottle of champagne was left for us in the room without me letting them know! We were very impressed. The hotel has a bus stop and metro right outside and it takes 10 mins to get to the centre of town. The football stadium is 15 minutes walk away. The breakfast was really good, lots of choice a mixture of f... Read more
Submitted on 14-09-2016
We stayed here for two nights. The hotel staff were so accommodating and helpful, they went out of their way to make our stay enjoyable. The hotel services need improving for a hotel that claims to be five star and costs for the same level. Areas that need improving: 1) "Free" WIFI - Please don't believe this, it is literally the most frustrating wifi service I've ever experienced. What would normally take 10 seconds, takes 15 minutes 2) No water - apart from these tiny little shot glasses w... Read more
Submitted on 14-09-2016
I stayed there for 4 nights, in which I spent most of the time in the hotel.From the moment you reach the hotel,you will be amazed by how professional and friendly the staff are.They also speak a very good English,which is invaluable as it's hardly to find good english speakers in Spain:). Hotel rooms are extra clean, and attention is paid to every single detail. Location is excellent in terms of public transportation and sightseeings in Madrid. I believe they could have scored 10/10, if they ha... Read more
from Widnes, United Kingdom
Submitted on 14-09-2016
Fantastic hotel, from check in to check out everything was perfect, the staff were brilliant, so helpful and polite, the breakfast was amazing, plenty of choice. Could not fault this hotel. Will definitely stay at the Hesperia Hotel again next time we visit the beautiful city of Madrid.
from Honolulu, Hawaii
Submitted on 14-09-2016
This is my very first review on yelp, but I simply had to broadcast the outstanding service of this 5 star luxury hotel. From the minute we arrived, the staff went over and beyond to help us with anything we could possibly need - walking itineraries, restaurant recommendations/ reservations as well as unique things to do with our kids. Rooms are clean and large, bathrooms modern and beds/pillows comfy as can be. What put this hotel over the top was our experience with Mr. Gutierrez from guest... Read more
Submitted on 16-09-2016
Just right in the middle of every thing you want or need there in Madrid a walking distance from great stadium of Santiago Bernabeu, Del Sol plaza with it's fantastic restaurants and business hubs and just 10 meters away from a bus station and metro station. It's really what you are looking for if you are in Madrid
from Moulsoe, United Kingdom
Submitted on 19-09-2016
The hotel had been booked for us as part of a business trip. First impressions were positive with efficient doormen , a warm welcome at reception and an obliging early check in. The accommodation was well appointed , the bed comfortable , the amenities good and even the lighting properly illuminated the room and mirrors. Public areas are bright & stylish and all of our interactions with staff demonstrated they were well trained, friendly and obliging. The only negative was the cost of dining. W... Read more
Submitted on 29-09-2016
The location is nice right on Passeo de la Castellana. A pleasant walk to Malasagna and the lovely Fuencarral street. You actually can walk to Gran Via. Nice big rooms, friendly staff. Excellent breakfast.
from Moscow, Russia
Submitted on 05-10-2016
Very nice hotel a little far from the city center but very close to the metro station and near to the Santiago Bernabéu Stadium. Nice and comfortable room, excellent breakfast, very helpful, friendly and courteous staff, outstanding service. Will definitely stay at this hotel again while visit Madrid next time. Highly recommended this hotel to stay.
Submitted on 05-10-2016
Hotel staff were extremely courteous and attentive. The hotel was also very nicely appointed, although the gym was under refurbishment which we were not notified about in advance. The location is also quite convenient given the location of the metro station being less than 5 minutes walk. Would definitely stay again.
from New York City, New York
Submitted on 06-10-2016
We arrived in Madrid today having guaranteed late arrival and an executive level room through American Express' Platinum Travel desk at the Hesperia Hotel. Upon arrival at 3:30 pm, the asst manager, Maria, informed us that the hotel had had a "technical IT glitch" and had double booked our room. They apololgized, offered us breakfast and an equivalent room at the Intercontinental Madrid down the block (which Maria insisted was a 5-star hotel) and shoved us and our luggage into a taxi. Come to... Read more
from Washington DC, District of Columbia
Submitted on 18-10-2016
All in all, excellent stay. Hotel is very well located. Nice and cute neighborhood walking distance to la Gran Via and very close to metro station and bus lines that take you directly to the center. Was there for 7 nights for a personal trip. Room was neat and always clean. Nice big bathroom. Very good breakfast with lots of options depending on one's diet. Great room service; food was excellent and brought to the room quite fast. Staff at the restaurant is excellent; they anticipate/accomoda... Read more
from Salvador
Submitted on 26-10-2016
Me and my husband choose this hotel to enjoy some days around Madrid and to celebrate our 6th aniversary. The hotel Hesperia Madrid is just amazing. The room is very comfortable, clean and charming. The staff is nice and friendly. We had awesome days out there, romantique, and we just can't wait to come back.
from Curitiba, PR
Submitted on 26-10-2016
This hotel is very confortable, good location, excellent breakfast, friendly service. Circa only 30m from metro station. It's posible walk in the neighborhood at night, Paseo de la Castellana is a very nice avenue. Charmed amenities.
from Wichita, Kansas
Submitted on 27-10-2016
We had a corner room that allowed for a quiet rest. If you turn left when exiting the front, there is a large shopping mall just 10 minutes walk. The decor was nice. They had an artists exhibition displayed which was a nice touch.
from evanston, illinois
Submitted on 27-10-2016
Guided daily by bilingual, efficient and friendly hotel guest services staffer Irene Fuentes, we spent eight nights at this superb property. Our guest room and common areas were beautiful and kept in spotless condition. The buffet breakfasts were world class also. In short this is a hotel not to be missed.
from Midland
Submitted on 02-11-2016
The hotel was great. The bar was so nice. The restaurant, which we did not visit, was beautiful. As English speaking Americans, they took great care of us. The rooms were good size, furnishings beautiful, loved the Nespresso coffee maker, The bathroom was fabulous!! Could have spent hours in the large bath tub with great body wash and lotion
from Moscow, Russia
Submitted on 06-11-2016
I've been staying at Hesperia Madrid for 13 nights in a row and that is why I can say for sure that this hotel really stands for the high standard of 5 stars. The hotel in well located, with Gregorio Maranon subway station and at least 3 bus lines stopping just seconds away. You can still have a relaxed 30-40 minutes walk to the heart of the city at any time, even at night, as the neighborhood feels very safe and respectable, with all the ministries and embassies nearby. Many nice bars, tapas ... Read more
from berlin
Submitted on 07-11-2016
The Hesperia Castellana is my favourite hotel in Madrid! Every time i stay in the capital, that's my choice. Fresh flowers everywhere, lovely decoration. The hosts are kind, helpful and efficient. The breakfast is beautiful and the rooms are very comfortable. Great location too, with everything you need around the corner, even a spa! A real 5 stars hotel!
Submitted on 10-11-2016
We stayed with my son at the hotel during 4 nights. The location was excellent for us to attend a football match at the Santiago Bernabeu stadium which is a convenient 15 mins walk away as well as to get to the city centre. I would like to say many thanks to the staff of guest relations especially Mrs Maria who helped us a lot during our stay. Another highlight - a very good breakfast which we really enjoyed.
from Andenes, Norway
Submitted on 11-11-2016
This is my second time here. This hotel has very polite, knowledgeable and professional employees. The rooms are spacious, the service is impeccable, breakfast is very good, internet works and conference capabilities are good as well.
from Miami, Florida
Submitted on 14-11-2016
Very well located business-luxury hotel in Madrid. Service is great, rooms are very comfortable, great breakfast. The hotel bar, although ultra-rich in whiskey and drink offers, could have a better service, as not always the waiter is there when you need him.
from Hong Kong, China
Submitted on 14-11-2016
Had an excellent 11 day stay at the Hesperia Madrid a couple of weeks ago. I think the strongest feature of this hotel is the customer service which is the best I have ever encountered. Rooms are well appointed in a classic style and beds are comfortable. There is a Metro station less than 50 meters away and a ride downtown takes around 7 minutes. Plenty of food options and bars in the vicinity and a couple of supermarkets just round the corner. Would definitely recommend a stay at this hotel.
from San Antonio
Submitted on 15-11-2016
Beautiful hotel, very nice and spacious rooms. Great breakfast buffet with best scrambled eggs ever experienced! Good location, great bar (Scotch Bar) with amazing selection of single malts and also large selection of gins.
from London, United Kingdom
Submitted on 15-11-2016
Stayed there in November. Nice rooms with comfortable beds. The staff are wonderful and genuinely friendly. I was facing the atrium so the room was pitch black and silent at night which made for a great sleep. The buffet breakfast was the highlight of my holiday! Really, wonderful quality and selection. I miss it!
from Greater Melbourne, Australia
Submitted on 16-11-2016
Loved this hotel. I was part of a tour group so I didn't get a double bed but I was okay with it. It was a cosy room and very clean with good amenities. Service was also very good. Only suggestion if you are going to have a Nespresso machine in the room please provide enough capsules and milk.
from Stockholm, Sweden
Submitted on 18-11-2016
Hotel is fairly well situated. You can walk to the central sights but takes a while. The subway is very close (station Gregorio Marañon), cheap and efficient. You are met by excellent and friendly service at the hotel. It is a bit "old" luxury, not the modern style (a bit like Gran Melia Fenix where I've also stayed). Had an inside room with no view at all, probably a consequence of the relatively low price. All amenities you need. Breakfast is lavish. Good choice!
from Salisbury, United Kingdom
Submitted on 22-11-2016
I did not know what to expect with Hesperia but was pleasantly surprised. We were offered an upgrade to a junior suite which I considered worthwhile as there was lots of space. The road can be a bit noisy though. Hotel is a good half hour walk from the old city centre but there was a metro station just outside which made getting around very easy. Breakfast selection was great. Usual buffet but a lot of variety and the quality was good. The hotel is in quite an upmarket neighbourhood so there are... Read more
from Toronto
Submitted on 22-11-2016
We stayed in a Penthouse Suite, also known as a Suite Atico at the Hesperia Madrid and loved it. The entrance and lobby area is lovely. Check in was friendly and fairly quick. The suite was very spacious with a fridge/minibar and a nespresso machine. The living area was nicely furnished. There was a separate bedroom and the bathroom was off the living area, not the bedroom, which was convenient for us. Also off the living area was a nice size terrace with a jacuzzi and a table with seating for 4... Read more
from Trento, Italy
Submitted on 22-11-2016
I had the best of times in Madrid for a couple of days. The hotel is fabulous but what really made the difference is the very attentive service, from the attention you get at breakfast to when you come back "home" after a long day to see the sweet message left on the bed.
from Nottingham, United Kingdom
Submitted on 24-11-2016
This was our first visit to Madrid. We were really impressed with all the staff at the hotel, very attentive, friendly and professional. We were upgraded to a junior suite which was lovely and roomy, the Nespresso machine and Ipod dock are nice touches. The Breakfast selection was varied and good quality. The hotel is ideally situated and we had an excellent few days. We have no hesitation in recommending the Hesperia to anyone, the staff really are a credit to the hotel.
from Madrid, Spain
Submitted on 25-11-2016
Nice hotel. Amazing staff. Outstanding breakfast and food quality.Small room to hot but cozy and expensive. The local toon of the hotel is amazing, waking distance to nice restaurants and roads. Service definitely is 5 stars.
from Faridabad, India
Submitted on 25-11-2016
Luxury hotel with all the positives. Food is great and the rooms are luxurious and comfortable. Staff friendly and helpful. Bus station and metro station just outside the hotel, making the commute very easy. I can't think of any negatives of this place.
from london
Submitted on 02-12-2016
solid quality hotel. The beds and pillows are comfortable, the facilities are above average. The hotel is poorly situated for the downtown attractions but good for business district. Having said that when i ordered a beer at the bar, it took over 15 minutes to come when there was only me and my colleague in the bar, then when it came the girl did not have a opener, and so I had to use a spoon to open it myself - all a bit embarrassing for her.
from Hong Kong, China
Submitted on 06-12-2016
Stayed here for one night on short notice. Front desk staff where very helpful. Room was very clean. However no free bottles of water in rooms. That seems a little odd for a 5 star hotel. Room's bathroom was quite large and had everything you needed. Over all a nice hotel. No issues.
from Stockholm, Sweden
Submitted on 06-12-2016
I give the hotel a perfect score because the hotel personell were tremendous in going the extra distance to be friendly and helpful. The hotel room was spacious and nicely kept, but I would have appreciated it if there had been a weak night light of some kind near or in the bathroom to make it easy not to bump into furniture in the dark when getting up to use the bathroom at night.