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Hotel Silken Puerta America

Madrid, Spain (MAD)

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Based on 2069 reviews
Room & Rates
Deluxe Club

Deluxe Club

1 queen bed or 2 twin beds
323-sq-foot (30-sq-meter) room with city views

Relax - In-room massage available
Entertainment - Free WiFi and wired Internet access, flat-screen TV
Food & Drink - 24-hour room service and minibar
Sleep - Hypo-allergenic bedding, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Phone, safe, and free newspaper; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking, wheelchair accessible
Room/bed type depends on availability at check-in
Connecting/adjoining rooms can be requested, subject to availability
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Junior Suite Club

1 queen bed or 2 twin beds
538 sq feet (50 sq meters)

Entertainment - Free WiFi and wired Internet access, digital channels
Food & Drink - 24-hour room service and minibar
Sleep - A pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Bathrobes, slippers, and free toiletries
Practical - Phone, safe, and free newspaper; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Connecting/adjoining rooms can be requested, subject to availability
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Junior Suite

Junior Suite

1 queen bed or 2 twin beds
484-sq-foot (45-sq-meter) room with city views

Entertainment - Free WiFi and wired Internet access, flat-screen TV
Food & Drink - 24-hour room service and minibar
Sleep - A pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, free newspaper, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
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Offer

1 queen bed or 2 twin beds
323-sq-foot (30-sq-meter) room with city views

Entertainment - Free WiFi and wired Internet access, flat-screen TV
Food & Drink - 24-hour room service and minibar
Sleep - A pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, free newspaper, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
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Executive Suite

Executive Suite

1 double bed
646-sq-foot (60-sq-meter) room with city views

Entertainment - Free WiFi and wired Internet access, flat-screen TV
Food & Drink - 24-hour room service and minibar
Sleep - A pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, free newspaper, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
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Standard Double Room (Promotion)

1 double or 2 twin beds
Entertainment - Free WiFi and wired Internet access, digital channels
Food & Drink - 24-hour room service and minibar
Sleep - A pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Bathrobes, slippers, and free toiletries
Practical - Safe, free newspaper, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Connecting/adjoining rooms can be requested, subject to availability
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Zaha Hadid Space Club

Zaha Hadid Space Club

1 queen bed
323-sq-foot (30-sq-meter) room with city views

Entertainment - Free WiFi and wired Internet access, flat-screen TV
Food & Drink - 24-hour room service and minibar
Sleep - A pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, deep soaking bathtub
Practical - Safe, free newspaper, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
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Deluxe Double Room Single Use

Deluxe Double Room Single Use

1 queen bed or 2 twin beds
323-sq-foot (30-sq-meter) room with city views

Entertainment - Free WiFi and wired Internet access, flat-screen TV
Food & Drink - 24-hour room service and minibar
Sleep - A pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, free newspaper, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Deluxe Room

Deluxe Room

1 queen bed or 2 twin beds
323-sq-foot (30-sq-meter) room with city views

Entertainment - Free WiFi and wired Internet access, flat-screen TV
Food & Drink - 24-hour room service and minibar
Sleep - A pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Phone, safe, and free newspaper; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking, wheelchair accessible
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Hotel Silken Puerta America
Avenida de America, 41 or Corazón de María,10, Madrid, Spain 28002

Rooms
Make yourself at home in one of the 315 air-conditioned rooms featuring minibars. Complimentary wired and wireless Internet access keeps you connected, and digital programming provides entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.

Amenities
Enjoy a range of recreational amenities, including a nightclub, an indoor pool, and a steam room. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Dining
Enjoy a meal at one of the hotel's dining establishments, which include 2 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with a refreshing drink at one of the 2 bars/lounges.

Business, Other Amenities
Featured amenities include complimentary high-speed (wired) Internet access, a business center, and express check-in. Event facilities at this hotel consist of a conference center and meeting rooms. A roundtrip airport shuttle is complimentary (available on request).

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Know Before You Go

  • Cash transactions at this property cannot exceed EUR 2500, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 22 for adults and EUR 11 for children (approximately)
  • Self parking fee: EUR 22.35 per day
  • Rollaway bed fee: EUR 60.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

AMENITIES:
  • 24 Hour Room Service
  • 24-Hour Front Desk
  • Business Center
  • Coffee Shop
  • Concierge Desk
  • Dry Cleaning Service
  • Elevator / Lift
  • Express Check-In
  • Express Check-Out
  • Fitness Facility
  • Free Airport Shuttle
  • Gift Shop on Property
  • Indoor Pool
  • Laundry Services/Laundry Facility
  • Multilingual Staff
  • Night Club
  • Porter / Bellhop
  • Steam Room
  • Wedding Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 2069 reviews
from London, United Kingdom
Submitted on 24-05-2016
The hotel was nice, I liked that each of the 12 floors had a different theme going on, me and my partner stayed on the 1st floor (space club) the room and bath room were really nice but the bed was a little hard for my liking... The hotel location was good too, close local supermarket and tram station... And about a 20min walk to the town centre...
from Perth, United Kingdom
Submitted on 24-05-2016
Stayed for 3 nights, although a bit out of centre metro is a2 min walk ,after reading reviews we picked 10th floor views amazing .The room is Japanese themed including a huge wooden bath it's amazing ,nice toiletries included. Would really have liked a different room every night just to see what others are like kept stopping the lift at the different floors thinking I should have picked this floor .Breakfast has everything you could want from fresh fruit to carrot cake! Overall it was a great ex... Read more
from Halifax, Canada
Submitted on 26-05-2016
I had heard a lot about the Silken Puerta America Hotel in Madrid, with its floors created by different designers and architects. The place is a trip! I stayed for one night. The hotel is outside the city centre, close to the airport, but also steps away from the excellent Madrid Metro. Check-in was greatâ?¦very friendly staff. I chose one of the Zaha Hadid rooms on the first floor. Itâ??s a wild room that is perhaps not the most comfortable or practical but a fun experience. Itâ??s fun to check... Read more
from
Submitted on 26-05-2016
I stayed there for 3 nights ... amazing service, friendly staff, all speaking English., very interesting design, breakfast not English (thanks God) ... location very good too .. I will defo come back there
from Hong Kong, China
Submitted on 27-05-2016
I stayed in Silken Puerta America Madrid hotel in late April 2016 for a corporate seminar. The hotel is putting himself as a boutiqur hotel with all the floors having different design flavor. It's probably their selling points with a different interior designer/architect for each of their floors. I had a room on the 2nd floor with a minimalist white design. So minimalist that they pushed the sleekness up to doorless bathroom giving full view on your neighboors. Just don't forget to pull the cur... Read more
from
Submitted on 03-06-2016
This is the second time I stayed at the Silken in Puerta America, (the hotel that the cab drivers call "the colored one" ;) ) and I cannot recommend it more. I love the fact that every floor has a different design and in the floor itselt the rooms also vary in color. It really makes every stay at silken unique and the design itself is such a nice beakout of the usual "hotelroom" design. At receptions during Check-In the staff will show you the available rooms so you may chose the design accordi... Read more
from London, United Kingdom
Submitted on 03-06-2016
We were originally meant to stay at this hotel in September 2015, but had to change our dates due to unforeseen circumstances. The hotel was more than happy to change our dates for us which meant we didn't lose out on what we had paid. Upon arrival, the reception allows you to choose which floor you'd like to stay on - they have an iPad with pictures etc. We stayed on the 3rd floor designed by David Chipperfield as this is the only floor that has smoking rooms (my partner smokes). The room did... Read more
from Community of Madrid, Spain
Submitted on 05-06-2016
Good for events and to impress clients, not to stay. The rooms are thought to impress for their design, not for their comfort and convenience. So it's not the place to relax and rest. Maybe the place for events or to take your couple for one night.
from London, United Kingdom
Submitted on 06-06-2016
Really loved staying here and would do so again next time in Madrid. The different theme floors are great and makes everyone chat so it creates a real friendly atmosphere at the hotel. Service was awesome and a very handy location. The beds in some themes are hard so make sure you ask about that when checking in and selecting a room theme if you have a choice.
from Wales
Submitted on 08-06-2016
Having had a very nice time here last time we visited in January, we booked again in June. We got a room on the seventh floor I think (red bathroom fittings, round-shaped bed). The views were lovely from the room and we liked the decor. The bed is a bit short if you're around 6ft tall, since it's round and so the middle is the longest part of the bed. Having said that, this is a feature of the rooms on the seventh floor, and was not an issue on the other floors we've stayed on last time (2 and 1... Read more
from Toulouse, France
Submitted on 24-06-2016
Very good hotel with designer floors all around. Location of the hotel is not perfect (metro cartagena 5 minutes away or bus to town a couple of streets further up the road although it will take 45min). The hotel is also providing a shuttle to town and to the airport, but seats are limited so make yourselves known at the reception. The staff is super helpful and worth 5 stars (valet parking !). The bar is nice and the staff there is also courteous and professional. The car park is huge and clean... Read more
from
Submitted on 26-06-2016
When you go to a five star hotel you expect the best service and the best rooms ... Well it was not really what we experienced. First disappointment was the room we got : the tv was not working well, limited number of plugs and only one was working, the hairdryer didn't work. On top of that and despite the fact that international design a designed the rooms, when we took a shower the bathroom was flooded ! The following day we have asked for a new room that was much better but still not at the ... Read more
from Amsterdam, The Netherlands
Submitted on 27-06-2016
One hotel of a kind! Crazy decoration, unique style, luxury and comfortable. Breakfast is super delicious! Food at the restaurant is good, but at room service is not so good (gazpacho was tasty, though). WiFi was great..
from
Submitted on 27-06-2016
We stayed at in a Space Club room by Zaha Hadid which was something straight out of the future. The room design and appointment was just impeccable. Check-in process was a breeze and the hotel staff are friendly and very helpful. It was very easy to reach the city centre via metro, there is a station within a few hundred meters from the hotel.
from
Submitted on 30-06-2016
Come for business purpose, hotel is picked by partner. Rooms in each hotel floor are designed by different designers. My floor is designed by Norman Foster, so theme is stainless steel. Whole floor is covered by stainless steel. As a note, be careful after getting out of lift, as there is a stainless 'obstacle' just outside the lift. Most people will not notice it and will hit it. Room is also covered by stainless steel, including the bath tub. I was nearly slipped during bathing. If you l... Read more
from Barcelona, Spain
Submitted on 01-07-2016
I will come back, the stay has been excellent. All floors are different. The room is very impressive and the design is amazing. I had had only one night but sure my next trip business or on holidays I will choose this hotel.
from Shenzhen, China
Submitted on 02-07-2016
I am an architect from China travelling in Spain during my holidays. I choose here just because it was designed by different designers in different floors. But I thought the servieces and rooms are good.
from Cape Town, South Africa
Submitted on 04-07-2016
Had a great experience. Staff was extremely friendly and helpful. Parking was a little expensive considering the hotel is already not cheap. Shuttle was convenient with regular travel between hotel and key destinations.
from Riyadh Province, Saudi Arabia
Submitted on 05-07-2016
Everything perfect but be careful if you travel with kids. They are apparently welcome at Lagrimas Negras restaurant terrace but staff privileged other customers if kids play normally -they are kids- and that can ruin your dinner. Staff -bell boys, front desk- are extremely nice and friendly. Rooms are space full and contemporary like. Gym and swimming pool are not remarkable as space is limited and there are no views since the terrace is devoted to a night bar. Other than that, very good hotel... Read more
from Logrono, Spain
Submitted on 10-07-2016
My first stay in this modern and desing hotel. Nice room and well located in Madrid. I could use this 5star hotel at a really reasonable price. Gymm should be improved. Nice and kind staff. A really interesting option for Madrid.
from Barcelona, Spain
Submitted on 11-07-2016
I have been twice in different floors and all rooms are amazing.Probably I will come back again to find out the other floors. The stuff and the services offered are excellent and make you feel very conformtable with the stay.
from Madrid, Spain
Submitted on 11-07-2016
Excellent and funny It was very near of the centre and well comunicate And the people work there was fantástic and very profesional I will repit My travel and come back to this hotel It is Perfect to relax
from
Submitted on 12-07-2016
We arrived at the hotel on Sat 9th July 2016, after waiting only a few minutes we were greeted and checked in. You get to choose a room from the ipads on the check in desk! This was a fab idea! Each floor has a different theme and it was cool riding the glass elevator seeing all of them! The room was very clean and spacious with a huge bed and bath, and the views from the 11th floor are superb! We didn't use room service but it is available. The shower was divine! There were plenty of towels an... Read more
from Wolverhampton, United Kingdom
Submitted on 12-07-2016
This hotel is so amazing I had to leave it and go to a regular cafe just to regain my composure! The decor is simply unbelievable. A unique design on each floor ranging from a winter wonderland to a warped glass cavern maze! Only negative to report is that the design of our glass room meant you could sort of see each other sitting on the toilet! They'd done their best to put a non-transparent partition in between but not the best if you have an upset stomach! A snazzy bar at the top and a decent... Read more
from San Jose, Costa Rica
Submitted on 12-07-2016
The people of this property where outstanding , making the whole stay worth it .The concept although an interesting one has not been maintained very well and looks pretty run down. It is very close to the airport and to major metro hub so it was easy to visit town and a short drive yo the airport.
from Province of Malaga, Spain
Submitted on 17-07-2016
The location is excellent, just by the Av De America which is straight from the airport as well.. The hotel is multi themed each floor being designed by world famous designers. On arrival ask to see the different themes.The staff were very helpful and speak many languages. There is a top floor Sky Bar which is a bit of a night spot.. also has excellent views of the east side of Madrid. all the areas in the hotel are very modern and Unique in design AND we only paid 78â?¬ for the night..... E... Read more
from La Azohia, Spain
Submitted on 17-07-2016
Firstly I have to say this is a wonderfully designed building, however you must be willing to accept design over functionality. I booked a Zaha Hadid bedroom, because of my love of her architecture. When arrived I was told by reception whether I actually wanted a Zaha Hadid roo, my reply was yes that's what I booked, I was then told there were no rooms available I expressed my disappointed especially as I had booked some weeks earlier. I was offered a suite instead and had no choice other than ... Read more
from Montpellier, France
Submitted on 17-07-2016
The hotel design is different for each floor, when you check in, you can choose your room decoration based on the floor design. Each floor is having its own very original design (you may love or hate it !), the rooms are large and comfortable, not convinced such an orginal design and material will last long but at least it was a nice stay. The small roof top sport room and pool are quite nice, the bar is also offering a nice view on the city.
from San Juan, Puerto Rico
Submitted on 18-07-2016
My wife and I stayed here for four days from June, 24 to June, 27. The location is perfect walking distance to train station. The room was amazing, clean, perfect for our vacation. The personal was very friendly and helpful in our request. We look forward to stay again in this hotel. Amazing experience!!!!
from
Submitted on 18-07-2016
Pro : good value, have everything. Profession and friendly staff. Spacious and clean room and provide all sort of toiletries. Frequent shuttle to airport which is another added value. There is a convenient store close by which has all sort of groceries and necessities if you want something outside of the hotel. Con : Location is quite a distance to city center but subway station is close by. Hotel restaurant is closed on Sunday.
from Black Notley, United Kingdom
Submitted on 19-07-2016
Great location Just enough out of the centre but easy by metro to get to! I will recomend this hotel Nearby airport and city centre. Some good local restaurants in the area. I will use the hotel again every trip to Madrid
from London, United Kingdom
Submitted on 24-07-2016
Nice hotel . Very comfortable and clean. Had a bad experience in restaurant . Not much choice of food and very expensive. Bar staff were very nice . Food in bar was good and reception staff were very helpful.
from Province of Caceres, Spain
Submitted on 25-07-2016
Excellent in general, but a little far away from the city center. Excellent Cleanliness. Excellent rooms, Excellent Sleep Quality. Excellent Value and also Excellent Service. I recommend this hotel. It is an excellent option to have a good stay in Madrid.
from
Submitted on 25-07-2016
Was lucky enough to recently stay here. We'll appointed rooms where you get a choice of room/decor when you check in. Although we didn't eat at any of the restaurants we did have a few drinks in one of the bars . Although not in the centre of Madrid you are very close to a metro stop. There are also a few supermarkets less than 5 minutes from hotel. Ideal for stocking up before setting off to explore this beautiful city.
from Kent
Submitted on 28-07-2016
We had a wonderful time the room we had was beautiful and the view was perfect. The receptionist staff are so helpful and are a credit to the hotel. Each floors design was different and exciting to see. The pool was lit so well with warm reds which encouraged a relaxing feeling. The steam room was perfect and helped me clear my cold from the air conditioning. But the best part of the stay was the sleep we had. We weren't happy with our pillows so we called down to reception to order the memory f... Read more
from Alicante, Spain
Submitted on 29-07-2016
Just a real 5 stars hotel, excellence in every level, service, rooms, design, food, maybe just thinking to,offering a real fast internet connection (wifi) into the rooms, because the speed was really slow
from Bruges, Belgium
Submitted on 29-07-2016
- Perfect Wifi - Perfect Breakfast - Perfect shuttle service to airport and city center - Loved the design but not always practical (small dressing) - Shower made a hell of a noise. Called reception, was repaired within 10 minutes but started again the day after - Very close to metro station
from Caceres, Spain
Submitted on 02-08-2016
Nice, elegant and comfortable hotel with original design. It has a quiet swimming pool and a sauna, perfect for a time to relax or to swim. I would make a highlight with the lifts, they are really efficient and fast.
from Valencia, Spain
Submitted on 03-08-2016
A great hotel to visit and enjoy. In which it is especially striking design of its plants, its avant-garde design, with excellent views of Madrid, and an excellent offer of services for clients, unfortunately we could not enjoy entirely for our short stay,
from Florence, Italy
Submitted on 04-08-2016
I spent 5 nights on June in this hotel for work in Madrid and what i can say is: Fantastic place. The most caratteristic thing of the hotel is that each floor have a different and nice design, the common space and for sure the rooms are very clean and confortable On the 13 floor there is a very nice area with a small gym, a swimming pool and a sauna, where recharge the battery after a work day. What i can say about the breakfast.. well that you can taste a lot of good food starting with fresh fr... Read more
from Manchester, United Kingdom
Submitted on 05-08-2016
I stayed for 5 nights in June for a business event in Madrid and I was pleased I chose this hotel! Great check in experience - an iPad to choose the architect floor you liked best! I wished I had been more daring and tried a more unusual floor but I know the rooms are all brilliant! Bar was good but service a little slow - food was OK in the bar, room service was excellent and the restaurant experience was excellent! Location - is a little away from the centre with not too much locally so as a s... Read more
from Lausanne, Switzerland
Submitted on 06-08-2016
We chose this hotel because of the Zaha Hadid rooms, and it was absolutely worth it and even better than anticipated. The rooms are splendid. Apart from the Zaha Hadid level, every story was designed by a different architect, not only the rooms, but also the corridors. Don't miss the chance to take a ride in the elevator and take a pick at different levels (we missed it, but our friends who went to the same hotel a couple of weeks later based on our recommendation, did it and were really exhited... Read more
from
Submitted on 07-08-2016
Beautiful hotel, rooms are clean and modern, and it was fun to visit each floor to see the different designs. A little far from the sights we visited in the city, and we only took taxi's so it added up. Hotel itself was great, breakfast had a nice spread, and staff was helpful. TIP: They offer a shuttle to the airport but book ahead because it fills up. I unfortunately didn't get on the list. Overall a decent experience.
from New York
Submitted on 08-08-2016
This hotel was very nice - but not convenient to most of the city sights. Definitely unique....but we ended up taking taxis almost every day to get to the city center. The hotel does offer a shuttle to the city center but our schedules didn't work out. The pool area is a covered room and not family friendly. The staff was very nice and the restaurants were great. Rooms were clean and a decent size (We brought our air mattress for 2 young children).
from shanghai
Submitted on 12-08-2016
To list the strength and weakness Strength: Spacious Room with very modern contemporary design and very clean Great Breakfast with traditional spanish delights Great facilities Weakness: The staff all seems pissed off, not very friendly Not so centrally located
from Los Angeles, California
Submitted on 14-08-2016
This hotel is truly unique. Each floor designed by a different artist. Every floor is in and of itself a different experience. I have stayed here a number of times and tried out 5 of the floors. Certain designs are not very comfortable but the experience of the floor makes it worth it. I was in one room which was designed with white rocks. Not easy to get fully comfortable but something I won't forget. There are floors that suit every type of stay. Lobby was excellent for meetings but the... Read more
from Alicante, Spain
Submitted on 15-08-2016
Very nice exclusive hotel offering something different for guests. The choice of rooms by different designers was excellent. The decor of the hotel was excellent throughout. This was our second visit to the hotel but only had a one night stay on this occasion so did not have a chance to use all the facilities. Would definitely recommend this hotel as it is a welcome change from most standard hotels.
from
Submitted on 16-08-2016
The hotel is very clean and the staff are very good . The bars are good but a little expensive The designer features on each floor were amazing but the room we stayed in on the eighth foor wasn't very practical. There was no bathroom wall just curtains and the wardrobe was the same just wall pegs with a curtain. It very near the station which was good as we couldn't find much locally We did enjoy the perspex viewing platform on the 13th floor but its not for the faint hearted
from Brasilia, Brazil
Submitted on 16-08-2016
Although there is a new proposal in design for hotels, we felt there was a lack of funcionality, for instance, in the closet mesure or in the shower, that spreeds much water outside the box. Besides that, the blackout system isn't that fine in the morning.
from
Submitted on 03-09-2016
Hospitality was more than excellent .Staff were so professional ,helpful and polite except the male receptionist he was not with the standards of the rest of the staff .He needs more training at least to learn how to smile to the customers.Laundry service was on time ,did not take more than 15 minutes .Rooms were spacious with nice design ,i stayed in zaha hadid room which was elegant and relaxing .Sky bar was so classy with excellent view of Madrid ,Very nice bartenders.Doormen were so helpful ... Read more
from Maidstone, United Kingdom
Submitted on 05-09-2016
This is the hotel to choose whenever you're in madrid and want to escape from the frenzy of the city centre. Quite apart from convenient access by car - and you park in the hotel's underground carpark - you can entertain yourself by selecting a great room designed by the architect of your choice. It's a super way of experiencing at least 10 different styles - although you'll need to visit several times to try out everyone. Making the choice when you first arrive is almost overwhelming but the re... Read more
from Canberra, Australian Capital Territory, Australia
Submitted on 07-09-2016
Each floor has a different style room. All amazingly unique and quite incredible. When we arrived we got to pick which room we wanted out of about 7 different styles. Very cool. The room was nice, and comfortable. With fancy gadgets like automatic blinds and lighting. What made this hotel so great was the free shuttle they offer into the city, as well as into the airport, it was really helpful. Staff are really nice and friendly and helpful. Highly recommend.
from London, United Kingdom
Submitted on 07-09-2016
Friendly staff, neat hotel with a choice of rooms on each level depending on your preference of architect. Not so close to the centre of Madrid (parking underneath the hotel for about 25 euro a day) but walking distance (short taxi ride) to the Bernabeu Stadium, and this is why I booked this hotel (to watch Real Madrid play) Rooms comfortable, great views from the rooms, depending on what level you choose and what side of the hotel you stay. Great roof top terrace for drinks, wonderful views and... Read more
from Southampton, United Kingdom
Submitted on 07-09-2016
If you are into architecture/interior design, then this is the place to go. From the front of the building, to the lifts, reception/dining areas and into all the floors/bedrooms, this is heaped in design. Unfortunately, for a couple who are closer to retirement, we felt that the practicalities were missing. Where do you hang all the towels when used?. where is the drawer space?, a kettle would have been nice. The staff in Reception were knowledgeable and the staff in the bar area attentive. T... Read more
from
Submitted on 08-09-2016
We had a fantastic stay. The room was AMAZING, on the fourth floor, so pleased with our choice, staff were excellent, very friendly, not a great deal of English was spoken all over Madrid but we really appreciated the efforts made for conversation. The hotel staff were more than polite and they did speak English well. Hotel was clean and fresh smelling, my ONLY complaint was the food, breakfast was continental, but very limited choice, paid for breakfast with the room but decided 2/4 of the morn... Read more
from London
Submitted on 10-09-2016
Amazing hotel to look at. Each floor is quite special. I stayed on the 4th floor which looks like the interior of a space ship. The glass walled bathroom may not be to everyone's taste. The service was very good with all staff attentive and courteous. The room itself needed a bit of tlc. The toilet roll holder was hanging off the wal, the toilet seat was loose too and the wardrobe door was chipped. The iron I was provided with was worse than useless. The breakfast was the most disapp... Read more
from Nantes, France
Submitted on 11-09-2016
This hotel is an experience by itself. If you like design and architecture you should pay a visit, it is really worth a stay. The choice of you floor will take you time. The place is very convenient for a week-end. You can go to center and back by metro with a station about 50m from hotel.
from Bangalore,India
Submitted on 13-09-2016
This is a complete different hotel, it's concept with one architect per floor. I stayed at the 4Th floor it was all steel interior with a futuristic concept very nice. But the 7th floor was sad with all white colour scheme and small rooms. 6th floor was equally good with red colour contrast and modern practical interior. This hotel has a lift which your room key accesses only does piss you of at times. 1. Breakfast- 8/10 2. Sleep- 8/10 3. Room service -9/10 4. Housekeeping - 9/10 5. Reception ... Read more
from London, United Kingdom
Submitted on 15-09-2016
very good hotel, good location, impressive rooms, helpful staff. Breakfast was delicious with plenty of choice. Swimming pool was different but designed by one of the designers. location of hotel good as it was very close to metro
from Baku, Azerbaijan
Submitted on 15-09-2016
We stayed on the floor Zaha Hadid. The room is very beautiful, you get positive energy. perfect service. We got a lot of pleasure from the beautiful interior design. Wake up from sleep, opened his eyes to heaven. Thank you for everything personadu and hotel owners! I would be happy to stay again in your hotel.
from Bucharest, Romania
Submitted on 19-09-2016
Lady from the front reception which check in me was fantastic and because of her I had half of the trip already made it pleasent! I'm sorry I don't remember her name! The room from 11th floor excellent view!
from Maspalomas, Spain
Submitted on 20-09-2016
My one night stop over at the Puerta Amerika was wonderful as always. Friendly staff, not stiff but always polite. Lovely hotel concept, great pool to relax in and every room unique and inspiring. I have over the years worked myself through 80% of the room concepts and they only leave me wanting to go again.
from U.K.
Submitted on 20-09-2016
Nice hotel poor reception staff . We were not informed of key procedure concerning the lift. Also about the airport shuttle. So when we came to use the service it was fully booked. Very unhelpful when I asked about printing my boarding pass for my flight
from
Submitted on 20-09-2016
Just back from weekend in Madrid stayed at America hotel,can't praise this hotel enough it is fantastic 5 star in all aspects.. Completely reckon it,in fact my friends are going in October,Madrid itself is a gorgeous city and has something for everyone
from kidderminster
Submitted on 22-09-2016
Very good hotel, quirky entertaining design, pool a waste of time but apart from that its a great place to stay. Food superb both breakfast and dinner. Location is perfect being next door to the metro station.
from Bucharest, Romania
Submitted on 23-09-2016
Quite a good stay, I would say that a very interesting architecture of the rooms and amenities, nice personnel, ready to help when needed. Hotel close to a subway station, so easy to access city center (although I would recommend a close one to the city center if you are there for tourism). On the other end no room for late leaving customers, we had to use the hotel's bathroom to change as we had the plane late in the evening. No replenishment of bathroom shower gel/soap, no information when c... Read more
from taybah
Submitted on 23-09-2016
Everything is well arranged, clean and in excellent condition. Loved the services, loved the people, the hotel, the food, the room and the pool. One of the most beautiful hotels i've been to, a high class hotel.
from Noida, India
Submitted on 23-09-2016
I went to Madrid this September and stayed in this Hotel for 3 nights , they have a variety of rooms with different styles on each floor. I stayed on the 9th floor. View (from a height) from the rooms were great, designs were unlike other hotels. Some elements in the rooms were non practical as they were trying to make it look stylish. Food was better than expected even for vegetarians. breakfast had a good spread and fulfilled all requirements. Staff was friendly but I felt receptionists can be... Read more
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