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Hotel Silken Puerta America

Madrid, Spain (MAD)

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Based on 2257 reviews
Room & Rates
Deluxe Club

Deluxe Club

1 Queen Bed or 2 Twin Beds
323-sq-foot (30-sq-meter) room with city views

Relax - In-room massage available
Entertainment - Free WiFi and wired Internet access, flat-screen TV
Food & Drink - 24-hour room service and minibar
Sleep - Hypo-allergenic bedding, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Phone, safe, and free newspaper; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking, wheelchair accessible
Room/bed type depends on availability at check-in
Connecting/adjoining rooms can be requested, subject to availability
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Junior Suite Club

1 Queen Bed or 2 Twin Beds
538 sq feet (50 sq meters)

Entertainment - Free WiFi and wired Internet access, digital channels
Food & Drink - 24-hour room service and minibar
Sleep - A pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Bathrobes, slippers, and free toiletries
Practical - Phone, safe, and free newspaper; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Connecting/adjoining rooms can be requested, subject to availability
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Junior Suite

Junior Suite

1 Queen Bed or 2 Twin Beds
484-sq-foot (45-sq-meter) room with city views

Entertainment - Free WiFi and wired Internet access, flat-screen TV
Food & Drink - 24-hour room service and minibar
Sleep - A pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, free newspaper, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
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Offer

Offer

1 Queen Bed or 2 Twin Beds
323-sq-foot (30-sq-meter) room with city views

Entertainment - Free WiFi and wired Internet access, flat-screen TV
Food & Drink - 24-hour room service and minibar
Sleep - A pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, free newspaper, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
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Executive Suite

Executive Suite

1 Full Bed
646-sq-foot (60-sq-meter) room with city views

Entertainment - Free WiFi and wired Internet access, flat-screen TV
Food & Drink - 24-hour room service and minibar
Sleep - A pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, free newspaper, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
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Standard Double Room (Promotion)

1 Full Bed and 2 Twin Beds
Entertainment - Free WiFi and wired Internet access, digital channels
Food & Drink - 24-hour room service and minibar
Sleep - A pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Bathrobes, slippers, and free toiletries
Practical - Safe, free newspaper, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Connecting/adjoining rooms can be requested, subject to availability
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Zaha Hadid Space Club

Zaha Hadid Space Club

1 Queen Bed
323-sq-foot (30-sq-meter) room with city views

Entertainment - Free WiFi and wired Internet access, flat-screen TV
Food & Drink - 24-hour room service and minibar
Sleep - A pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, deep soaking bathtub
Practical - Safe, free newspaper, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
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Deluxe Double Room Single Use

Deluxe Double Room Single Use

1 Queen Bed or 2 Twin Beds
323-sq-foot (30-sq-meter) room with city views

Entertainment - Free WiFi and wired Internet access, flat-screen TV
Food & Drink - 24-hour room service and minibar
Sleep - A pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, free newspaper, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Deluxe Room

Deluxe Room

1 Queen Bed or 2 Twin Beds
323-sq-foot (30-sq-meter) room with city views

Entertainment - Free WiFi and wired Internet access, flat-screen TV
Food & Drink - 24-hour room service and minibar
Sleep - A pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Phone, safe, and free newspaper; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking, wheelchair accessible
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Hotel Silken Puerta America
Avenida de America, 41 or Corazón de María,10, Madrid, Spain 28002

Rooms
Make yourself at home in one of the 315 air-conditioned rooms featuring minibars. Complimentary wired and wireless Internet access keeps you connected, and digital programming provides entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.

Amenities
Enjoy a range of recreational amenities, including a nightclub, an indoor pool, and a steam room. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Dining
Enjoy a meal at one of the hotel's dining establishments, which include 2 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with a refreshing drink at one of the 2 bars/lounges.

Business, Other Amenities
Featured amenities include complimentary high-speed (wired) Internet access, a business center, and express check-in. Event facilities at this hotel consist of a conference center and meeting rooms. A roundtrip airport shuttle is complimentary (available on request).

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Know Before You Go

  • Cash transactions at this property cannot exceed EUR 2500, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 22 for adults and EUR 11 for children (approximately)
  • Self parking fee: EUR 22.35 per day
  • Rollaway bed fee: EUR 60.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

AMENITIES:
  • 24 Hour Room Service
  • 24-Hour Front Desk
  • Business Center
  • Coffee Shop
  • Concierge Desk
  • Dry Cleaning Service
  • Elevator / Lift
  • Express Check-In
  • Express Check-Out
  • Fitness Facility
  • Free Airport Shuttle
  • Gift Shop on Property
  • Indoor Pool
  • Laundry Services/Laundry Facility
  • Multilingual Staff
  • Night Club
  • Porter / Bellhop
  • Steam Room
  • Wedding Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 2257 reviews
from London, United Kingdom
Submitted on 24-05-2016
The hotel was nice, I liked that each of the 12 floors had a different theme going on, me and my partner stayed on the 1st floor (space club) the room and bath room were really nice but the bed was a little hard for my liking... The hotel location was good too, close local supermarket and tram station... And about a 20min walk to the town centre...
from Perth, United Kingdom
Submitted on 24-05-2016
Stayed for 3 nights, although a bit out of centre metro is a2 min walk ,after reading reviews we picked 10th floor views amazing .The room is Japanese themed including a huge wooden bath it's amazing ,nice toiletries included. Would really have liked a different room every night just to see what others are like kept stopping the lift at the different floors thinking I should have picked this floor .Breakfast has everything you could want from fresh fruit to carrot cake! Overall it was a great ex... Read more
from Halifax, Canada
Submitted on 26-05-2016
I had heard a lot about the Silken Puerta America Hotel in Madrid, with its floors created by different designers and architects. The place is a trip! I stayed for one night. The hotel is outside the city centre, close to the airport, but also steps away from the excellent Madrid Metro. Check-in was greatâ?¦very friendly staff. I chose one of the Zaha Hadid rooms on the first floor. Itâ??s a wild room that is perhaps not the most comfortable or practical but a fun experience. Itâ??s fun to check... Read more
from
Submitted on 26-05-2016
I stayed there for 3 nights ... amazing service, friendly staff, all speaking English., very interesting design, breakfast not English (thanks God) ... location very good too .. I will defo come back there
from Hong Kong, China
Submitted on 27-05-2016
I stayed in Silken Puerta America Madrid hotel in late April 2016 for a corporate seminar. The hotel is putting himself as a boutiqur hotel with all the floors having different design flavor. It's probably their selling points with a different interior designer/architect for each of their floors. I had a room on the 2nd floor with a minimalist white design. So minimalist that they pushed the sleekness up to doorless bathroom giving full view on your neighboors. Just don't forget to pull the cur... Read more
from
Submitted on 03-06-2016
This is the second time I stayed at the Silken in Puerta America, (the hotel that the cab drivers call "the colored one" ;) ) and I cannot recommend it more. I love the fact that every floor has a different design and in the floor itselt the rooms also vary in color. It really makes every stay at silken unique and the design itself is such a nice beakout of the usual "hotelroom" design. At receptions during Check-In the staff will show you the available rooms so you may chose the design accordi... Read more
from London, United Kingdom
Submitted on 03-06-2016
We were originally meant to stay at this hotel in September 2015, but had to change our dates due to unforeseen circumstances. The hotel was more than happy to change our dates for us which meant we didn't lose out on what we had paid. Upon arrival, the reception allows you to choose which floor you'd like to stay on - they have an iPad with pictures etc. We stayed on the 3rd floor designed by David Chipperfield as this is the only floor that has smoking rooms (my partner smokes). The room did... Read more
from Community of Madrid, Spain
Submitted on 05-06-2016
Good for events and to impress clients, not to stay. The rooms are thought to impress for their design, not for their comfort and convenience. So it's not the place to relax and rest. Maybe the place for events or to take your couple for one night.
from London, United Kingdom
Submitted on 06-06-2016
Really loved staying here and would do so again next time in Madrid. The different theme floors are great and makes everyone chat so it creates a real friendly atmosphere at the hotel. Service was awesome and a very handy location. The beds in some themes are hard so make sure you ask about that when checking in and selecting a room theme if you have a choice.
from Wales
Submitted on 08-06-2016
Having had a very nice time here last time we visited in January, we booked again in June. We got a room on the seventh floor I think (red bathroom fittings, round-shaped bed). The views were lovely from the room and we liked the decor. The bed is a bit short if you're around 6ft tall, since it's round and so the middle is the longest part of the bed. Having said that, this is a feature of the rooms on the seventh floor, and was not an issue on the other floors we've stayed on last time (2 and 1... Read more
from Toulouse, France
Submitted on 24-06-2016
Very good hotel with designer floors all around. Location of the hotel is not perfect (metro cartagena 5 minutes away or bus to town a couple of streets further up the road although it will take 45min). The hotel is also providing a shuttle to town and to the airport, but seats are limited so make yourselves known at the reception. The staff is super helpful and worth 5 stars (valet parking !). The bar is nice and the staff there is also courteous and professional. The car park is huge and clean... Read more
from
Submitted on 26-06-2016
When you go to a five star hotel you expect the best service and the best rooms ... Well it was not really what we experienced. First disappointment was the room we got : the tv was not working well, limited number of plugs and only one was working, the hairdryer didn't work. On top of that and despite the fact that international design a designed the rooms, when we took a shower the bathroom was flooded ! The following day we have asked for a new room that was much better but still not at the ... Read more
from Amsterdam, The Netherlands
Submitted on 27-06-2016
One hotel of a kind! Crazy decoration, unique style, luxury and comfortable. Breakfast is super delicious! Food at the restaurant is good, but at room service is not so good (gazpacho was tasty, though). WiFi was great..
from
Submitted on 27-06-2016
We stayed at in a Space Club room by Zaha Hadid which was something straight out of the future. The room design and appointment was just impeccable. Check-in process was a breeze and the hotel staff are friendly and very helpful. It was very easy to reach the city centre via metro, there is a station within a few hundred meters from the hotel.
from
Submitted on 30-06-2016
Come for business purpose, hotel is picked by partner. Rooms in each hotel floor are designed by different designers. My floor is designed by Norman Foster, so theme is stainless steel. Whole floor is covered by stainless steel. As a note, be careful after getting out of lift, as there is a stainless 'obstacle' just outside the lift. Most people will not notice it and will hit it. Room is also covered by stainless steel, including the bath tub. I was nearly slipped during bathing. If you l... Read more
from Barcelona, Spain
Submitted on 01-07-2016
I will come back, the stay has been excellent. All floors are different. The room is very impressive and the design is amazing. I had had only one night but sure my next trip business or on holidays I will choose this hotel.
from Shenzhen, China
Submitted on 02-07-2016
I am an architect from China travelling in Spain during my holidays. I choose here just because it was designed by different designers in different floors. But I thought the servieces and rooms are good.
from Cape Town, South Africa
Submitted on 04-07-2016
Had a great experience. Staff was extremely friendly and helpful. Parking was a little expensive considering the hotel is already not cheap. Shuttle was convenient with regular travel between hotel and key destinations.
from Riyadh Province, Saudi Arabia
Submitted on 05-07-2016
Everything perfect but be careful if you travel with kids. They are apparently welcome at Lagrimas Negras restaurant terrace but staff privileged other customers if kids play normally -they are kids- and that can ruin your dinner. Staff -bell boys, front desk- are extremely nice and friendly. Rooms are space full and contemporary like. Gym and swimming pool are not remarkable as space is limited and there are no views since the terrace is devoted to a night bar. Other than that, very good hotel... Read more
from Logrono, Spain
Submitted on 10-07-2016
My first stay in this modern and desing hotel. Nice room and well located in Madrid. I could use this 5star hotel at a really reasonable price. Gymm should be improved. Nice and kind staff. A really interesting option for Madrid.
from Barcelona, Spain
Submitted on 11-07-2016
I have been twice in different floors and all rooms are amazing.Probably I will come back again to find out the other floors. The stuff and the services offered are excellent and make you feel very conformtable with the stay.
from Madrid, Spain
Submitted on 11-07-2016
Excellent and funny It was very near of the centre and well comunicate And the people work there was fantástic and very profesional I will repit My travel and come back to this hotel It is Perfect to relax
from
Submitted on 12-07-2016
We arrived at the hotel on Sat 9th July 2016, after waiting only a few minutes we were greeted and checked in. You get to choose a room from the ipads on the check in desk! This was a fab idea! Each floor has a different theme and it was cool riding the glass elevator seeing all of them! The room was very clean and spacious with a huge bed and bath, and the views from the 11th floor are superb! We didn't use room service but it is available. The shower was divine! There were plenty of towels an... Read more
from Wolverhampton, United Kingdom
Submitted on 12-07-2016
This hotel is so amazing I had to leave it and go to a regular cafe just to regain my composure! The decor is simply unbelievable. A unique design on each floor ranging from a winter wonderland to a warped glass cavern maze! Only negative to report is that the design of our glass room meant you could sort of see each other sitting on the toilet! They'd done their best to put a non-transparent partition in between but not the best if you have an upset stomach! A snazzy bar at the top and a decent... Read more
from San Jose, Costa Rica
Submitted on 12-07-2016
The people of this property where outstanding , making the whole stay worth it .The concept although an interesting one has not been maintained very well and looks pretty run down. It is very close to the airport and to major metro hub so it was easy to visit town and a short drive yo the airport.
from Province of Malaga, Spain
Submitted on 17-07-2016
The location is excellent, just by the Av De America which is straight from the airport as well.. The hotel is multi themed each floor being designed by world famous designers. On arrival ask to see the different themes.The staff were very helpful and speak many languages. There is a top floor Sky Bar which is a bit of a night spot.. also has excellent views of the east side of Madrid. all the areas in the hotel are very modern and Unique in design AND we only paid 78â?¬ for the night..... E... Read more
from La Azohia, Spain
Submitted on 17-07-2016
Firstly I have to say this is a wonderfully designed building, however you must be willing to accept design over functionality. I booked a Zaha Hadid bedroom, because of my love of her architecture. When arrived I was told by reception whether I actually wanted a Zaha Hadid roo, my reply was yes that's what I booked, I was then told there were no rooms available I expressed my disappointed especially as I had booked some weeks earlier. I was offered a suite instead and had no choice other than ... Read more
from Montpellier, France
Submitted on 17-07-2016
The hotel design is different for each floor, when you check in, you can choose your room decoration based on the floor design. Each floor is having its own very original design (you may love or hate it !), the rooms are large and comfortable, not convinced such an orginal design and material will last long but at least it was a nice stay. The small roof top sport room and pool are quite nice, the bar is also offering a nice view on the city.
from San Juan, Puerto Rico
Submitted on 18-07-2016
My wife and I stayed here for four days from June, 24 to June, 27. The location is perfect walking distance to train station. The room was amazing, clean, perfect for our vacation. The personal was very friendly and helpful in our request. We look forward to stay again in this hotel. Amazing experience!!!!
from
Submitted on 18-07-2016
Pro : good value, have everything. Profession and friendly staff. Spacious and clean room and provide all sort of toiletries. Frequent shuttle to airport which is another added value. There is a convenient store close by which has all sort of groceries and necessities if you want something outside of the hotel. Con : Location is quite a distance to city center but subway station is close by. Hotel restaurant is closed on Sunday.
from Black Notley, United Kingdom
Submitted on 19-07-2016
Great location Just enough out of the centre but easy by metro to get to! I will recomend this hotel Nearby airport and city centre. Some good local restaurants in the area. I will use the hotel again every trip to Madrid
from London, United Kingdom
Submitted on 24-07-2016
Nice hotel . Very comfortable and clean. Had a bad experience in restaurant . Not much choice of food and very expensive. Bar staff were very nice . Food in bar was good and reception staff were very helpful.
from Province of Caceres, Spain
Submitted on 25-07-2016
Excellent in general, but a little far away from the city center. Excellent Cleanliness. Excellent rooms, Excellent Sleep Quality. Excellent Value and also Excellent Service. I recommend this hotel. It is an excellent option to have a good stay in Madrid.
from
Submitted on 25-07-2016
Was lucky enough to recently stay here. We'll appointed rooms where you get a choice of room/decor when you check in. Although we didn't eat at any of the restaurants we did have a few drinks in one of the bars . Although not in the centre of Madrid you are very close to a metro stop. There are also a few supermarkets less than 5 minutes from hotel. Ideal for stocking up before setting off to explore this beautiful city.
from Kent
Submitted on 28-07-2016
We had a wonderful time the room we had was beautiful and the view was perfect. The receptionist staff are so helpful and are a credit to the hotel. Each floors design was different and exciting to see. The pool was lit so well with warm reds which encouraged a relaxing feeling. The steam room was perfect and helped me clear my cold from the air conditioning. But the best part of the stay was the sleep we had. We weren't happy with our pillows so we called down to reception to order the memory f... Read more
from Alicante, Spain
Submitted on 29-07-2016
Just a real 5 stars hotel, excellence in every level, service, rooms, design, food, maybe just thinking to,offering a real fast internet connection (wifi) into the rooms, because the speed was really slow
from Bruges, Belgium
Submitted on 29-07-2016
- Perfect Wifi - Perfect Breakfast - Perfect shuttle service to airport and city center - Loved the design but not always practical (small dressing) - Shower made a hell of a noise. Called reception, was repaired within 10 minutes but started again the day after - Very close to metro station
from Caceres, Spain
Submitted on 02-08-2016
Nice, elegant and comfortable hotel with original design. It has a quiet swimming pool and a sauna, perfect for a time to relax or to swim. I would make a highlight with the lifts, they are really efficient and fast.
from Valencia, Spain
Submitted on 03-08-2016
A great hotel to visit and enjoy. In which it is especially striking design of its plants, its avant-garde design, with excellent views of Madrid, and an excellent offer of services for clients, unfortunately we could not enjoy entirely for our short stay,
from Florence, Italy
Submitted on 04-08-2016
I spent 5 nights on June in this hotel for work in Madrid and what i can say is: Fantastic place. The most caratteristic thing of the hotel is that each floor have a different and nice design, the common space and for sure the rooms are very clean and confortable On the 13 floor there is a very nice area with a small gym, a swimming pool and a sauna, where recharge the battery after a work day. What i can say about the breakfast.. well that you can taste a lot of good food starting with fresh fr... Read more
from Manchester, United Kingdom
Submitted on 05-08-2016
I stayed for 5 nights in June for a business event in Madrid and I was pleased I chose this hotel! Great check in experience - an iPad to choose the architect floor you liked best! I wished I had been more daring and tried a more unusual floor but I know the rooms are all brilliant! Bar was good but service a little slow - food was OK in the bar, room service was excellent and the restaurant experience was excellent! Location - is a little away from the centre with not too much locally so as a s... Read more
from Lausanne, Switzerland
Submitted on 06-08-2016
We chose this hotel because of the Zaha Hadid rooms, and it was absolutely worth it and even better than anticipated. The rooms are splendid. Apart from the Zaha Hadid level, every story was designed by a different architect, not only the rooms, but also the corridors. Don't miss the chance to take a ride in the elevator and take a pick at different levels (we missed it, but our friends who went to the same hotel a couple of weeks later based on our recommendation, did it and were really exhited... Read more
from
Submitted on 07-08-2016
Beautiful hotel, rooms are clean and modern, and it was fun to visit each floor to see the different designs. A little far from the sights we visited in the city, and we only took taxi's so it added up. Hotel itself was great, breakfast had a nice spread, and staff was helpful. TIP: They offer a shuttle to the airport but book ahead because it fills up. I unfortunately didn't get on the list. Overall a decent experience.
from New York
Submitted on 08-08-2016
This hotel was very nice - but not convenient to most of the city sights. Definitely unique....but we ended up taking taxis almost every day to get to the city center. The hotel does offer a shuttle to the city center but our schedules didn't work out. The pool area is a covered room and not family friendly. The staff was very nice and the restaurants were great. Rooms were clean and a decent size (We brought our air mattress for 2 young children).
from shanghai
Submitted on 12-08-2016
To list the strength and weakness Strength: Spacious Room with very modern contemporary design and very clean Great Breakfast with traditional spanish delights Great facilities Weakness: The staff all seems pissed off, not very friendly Not so centrally located
from Los Angeles, California
Submitted on 14-08-2016
This hotel is truly unique. Each floor designed by a different artist. Every floor is in and of itself a different experience. I have stayed here a number of times and tried out 5 of the floors. Certain designs are not very comfortable but the experience of the floor makes it worth it. I was in one room which was designed with white rocks. Not easy to get fully comfortable but something I won't forget. There are floors that suit every type of stay. Lobby was excellent for meetings but the... Read more
from Alicante, Spain
Submitted on 15-08-2016
Very nice exclusive hotel offering something different for guests. The choice of rooms by different designers was excellent. The decor of the hotel was excellent throughout. This was our second visit to the hotel but only had a one night stay on this occasion so did not have a chance to use all the facilities. Would definitely recommend this hotel as it is a welcome change from most standard hotels.
from
Submitted on 16-08-2016
The hotel is very clean and the staff are very good . The bars are good but a little expensive The designer features on each floor were amazing but the room we stayed in on the eighth foor wasn't very practical. There was no bathroom wall just curtains and the wardrobe was the same just wall pegs with a curtain. It very near the station which was good as we couldn't find much locally We did enjoy the perspex viewing platform on the 13th floor but its not for the faint hearted
from Brasilia, Brazil
Submitted on 16-08-2016
Although there is a new proposal in design for hotels, we felt there was a lack of funcionality, for instance, in the closet mesure or in the shower, that spreeds much water outside the box. Besides that, the blackout system isn't that fine in the morning.
from
Submitted on 03-09-2016
Hospitality was more than excellent .Staff were so professional ,helpful and polite except the male receptionist he was not with the standards of the rest of the staff .He needs more training at least to learn how to smile to the customers.Laundry service was on time ,did not take more than 15 minutes .Rooms were spacious with nice design ,i stayed in zaha hadid room which was elegant and relaxing .Sky bar was so classy with excellent view of Madrid ,Very nice bartenders.Doormen were so helpful ... Read more
from Maidstone, United Kingdom
Submitted on 05-09-2016
This is the hotel to choose whenever you're in madrid and want to escape from the frenzy of the city centre. Quite apart from convenient access by car - and you park in the hotel's underground carpark - you can entertain yourself by selecting a great room designed by the architect of your choice. It's a super way of experiencing at least 10 different styles - although you'll need to visit several times to try out everyone. Making the choice when you first arrive is almost overwhelming but the re... Read more
from Canberra, Australian Capital Territory, Australia
Submitted on 07-09-2016
Each floor has a different style room. All amazingly unique and quite incredible. When we arrived we got to pick which room we wanted out of about 7 different styles. Very cool. The room was nice, and comfortable. With fancy gadgets like automatic blinds and lighting. What made this hotel so great was the free shuttle they offer into the city, as well as into the airport, it was really helpful. Staff are really nice and friendly and helpful. Highly recommend.
from London, United Kingdom
Submitted on 07-09-2016
Friendly staff, neat hotel with a choice of rooms on each level depending on your preference of architect. Not so close to the centre of Madrid (parking underneath the hotel for about 25 euro a day) but walking distance (short taxi ride) to the Bernabeu Stadium, and this is why I booked this hotel (to watch Real Madrid play) Rooms comfortable, great views from the rooms, depending on what level you choose and what side of the hotel you stay. Great roof top terrace for drinks, wonderful views and... Read more
from Southampton, United Kingdom
Submitted on 07-09-2016
If you are into architecture/interior design, then this is the place to go. From the front of the building, to the lifts, reception/dining areas and into all the floors/bedrooms, this is heaped in design. Unfortunately, for a couple who are closer to retirement, we felt that the practicalities were missing. Where do you hang all the towels when used?. where is the drawer space?, a kettle would have been nice. The staff in Reception were knowledgeable and the staff in the bar area attentive. T... Read more
from
Submitted on 08-09-2016
We had a fantastic stay. The room was AMAZING, on the fourth floor, so pleased with our choice, staff were excellent, very friendly, not a great deal of English was spoken all over Madrid but we really appreciated the efforts made for conversation. The hotel staff were more than polite and they did speak English well. Hotel was clean and fresh smelling, my ONLY complaint was the food, breakfast was continental, but very limited choice, paid for breakfast with the room but decided 2/4 of the morn... Read more
from London
Submitted on 10-09-2016
Amazing hotel to look at. Each floor is quite special. I stayed on the 4th floor which looks like the interior of a space ship. The glass walled bathroom may not be to everyone's taste. The service was very good with all staff attentive and courteous. The room itself needed a bit of tlc. The toilet roll holder was hanging off the wal, the toilet seat was loose too and the wardrobe door was chipped. The iron I was provided with was worse than useless. The breakfast was the most disapp... Read more
from Nantes, France
Submitted on 11-09-2016
This hotel is an experience by itself. If you like design and architecture you should pay a visit, it is really worth a stay. The choice of you floor will take you time. The place is very convenient for a week-end. You can go to center and back by metro with a station about 50m from hotel.
from Bangalore,India
Submitted on 13-09-2016
This is a complete different hotel, it's concept with one architect per floor. I stayed at the 4Th floor it was all steel interior with a futuristic concept very nice. But the 7th floor was sad with all white colour scheme and small rooms. 6th floor was equally good with red colour contrast and modern practical interior. This hotel has a lift which your room key accesses only does piss you of at times. 1. Breakfast- 8/10 2. Sleep- 8/10 3. Room service -9/10 4. Housekeeping - 9/10 5. Reception ... Read more
from London, United Kingdom
Submitted on 15-09-2016
very good hotel, good location, impressive rooms, helpful staff. Breakfast was delicious with plenty of choice. Swimming pool was different but designed by one of the designers. location of hotel good as it was very close to metro
from Baku, Azerbaijan
Submitted on 15-09-2016
We stayed on the floor Zaha Hadid. The room is very beautiful, you get positive energy. perfect service. We got a lot of pleasure from the beautiful interior design. Wake up from sleep, opened his eyes to heaven. Thank you for everything personadu and hotel owners! I would be happy to stay again in your hotel.
from Bucharest, Romania
Submitted on 19-09-2016
Lady from the front reception which check in me was fantastic and because of her I had half of the trip already made it pleasent! I'm sorry I don't remember her name! The room from 11th floor excellent view!
from Maspalomas, Spain
Submitted on 20-09-2016
My one night stop over at the Puerta Amerika was wonderful as always. Friendly staff, not stiff but always polite. Lovely hotel concept, great pool to relax in and every room unique and inspiring. I have over the years worked myself through 80% of the room concepts and they only leave me wanting to go again.
from U.K.
Submitted on 20-09-2016
Nice hotel poor reception staff . We were not informed of key procedure concerning the lift. Also about the airport shuttle. So when we came to use the service it was fully booked. Very unhelpful when I asked about printing my boarding pass for my flight
from
Submitted on 20-09-2016
Just back from weekend in Madrid stayed at America hotel,can't praise this hotel enough it is fantastic 5 star in all aspects.. Completely reckon it,in fact my friends are going in October,Madrid itself is a gorgeous city and has something for everyone
from kidderminster
Submitted on 22-09-2016
Very good hotel, quirky entertaining design, pool a waste of time but apart from that its a great place to stay. Food superb both breakfast and dinner. Location is perfect being next door to the metro station.
from Bucharest, Romania
Submitted on 23-09-2016
Quite a good stay, I would say that a very interesting architecture of the rooms and amenities, nice personnel, ready to help when needed. Hotel close to a subway station, so easy to access city center (although I would recommend a close one to the city center if you are there for tourism). On the other end no room for late leaving customers, we had to use the hotel's bathroom to change as we had the plane late in the evening. No replenishment of bathroom shower gel/soap, no information when c... Read more
from taybah
Submitted on 23-09-2016
Everything is well arranged, clean and in excellent condition. Loved the services, loved the people, the hotel, the food, the room and the pool. One of the most beautiful hotels i've been to, a high class hotel.
from Noida, India
Submitted on 23-09-2016
I went to Madrid this September and stayed in this Hotel for 3 nights , they have a variety of rooms with different styles on each floor. I stayed on the 9th floor. View (from a height) from the rooms were great, designs were unlike other hotels. Some elements in the rooms were non practical as they were trying to make it look stylish. Food was better than expected even for vegetarians. breakfast had a good spread and fulfilled all requirements. Staff was friendly but I felt receptionists can be... Read more
from Dartford, United Kingdom
Submitted on 26-09-2016
Lovely ambiance ,view and very clean . The staff were helpful. Was provided with sufficient toiletries which was very impressive! The hotel is a walking distance from the metro and would definitely stay there again.
from Madrid, Spain
Submitted on 27-09-2016
We stay in a room in the 8th floor and it was amazing, but we could see other floors and all of them were nice as well. Location is very convenient too, not being in the centre but very well connected through public transport.
from
Submitted on 29-09-2016
Recently took a trip to Madrid with my boyfriend for his birthday. Our flight was early so we arrived at the hotel a good bit before check in time but the staff were so nice to let us check in early. We were handed an ipad to scroll through the different room options to choose from and we decided to stay on the 4th floor. Because we booked through the hotel website we were given free drinks vochure and late check out! It was a stunning modern room and so different to any other hotel room we have... Read more
from Coventry, United Kingdom
Submitted on 29-09-2016
The room was amazing. You get to choose your theme of room when you arrive. It is a delight to be in a hotel of this quality that is not the same old unimaginative design. The quality of the place was impressive. The room service and bar was hotel prices bot not over the top. The restaurant was excellent. Breakfast was very good. The staff are good for Spain. There are some great restaurants that we found on trip advisor near the hotel and the underground is 200 metres up the road. So ... Read more
from Nairobi, Kenya
Submitted on 30-09-2016
From the rainbow colored Hotel external perspective to the floors of artistic interiors on each floor by a different architect and designer, this hotel is excellent, awesome and amazing.On arrival you will receive an iPad showcasing the style and design of each floor and the background of the architect's theme. If only you could live on a different floor every day! The service, breakfast, bar, and specialty restaurant are excellent!
from La Cala de Mijas, Spain
Submitted on 02-10-2016
Fantastic design, lovely food, very good wine list,good service and very friendly. In the Centre of Madrid close to shopping and sightseeing. East to find coming by car and very good parking facilities. We will be back and definetly recommend it to all our friends.
from Coimbra District, Portugal
Submitted on 03-10-2016
Great five stars hotel in Madrid. Well design hotel with great rooms. Very good swimming pool. Great great great views. Not in the city's center. Parking . Very nice service personnel. We loved the stay. We will comeback.
from London, United Kingdom
Submitted on 03-10-2016
Rooms are beautiful but need an update such as a lick of paint, changing of broken panels in the bath. Also, tea and coffee should be available in rooms. Service was attentive but slow and the food is expensive, but unremarkable.
from Castrovillari, Italy
Submitted on 05-10-2016
Very nice hotel but a little bit far from the center of the city. The rooms are very clean and the services (reception, taxi request, reservation of restaurant, etc.) are very good. Look at the lift...
from
Submitted on 05-10-2016
I've stayed here multiple times and will continue to do so. Location is good. Staff super professional and friendly. Food good (and appropriately priced). The design of the rooms is very special. Each floor is a completely different design and they are all have some kind of a twist or wow factor. They are so unique and highly designed that it can be a challenge at times to find the right light switch or electrical socket, but in my opinion the fun design outweighs these very small inconve... Read more
from Munich, Germany
Submitted on 05-10-2016
nice hotel, with a nice service. The rooms are amazing, honestly I was in the 7th floor and the decoration is really cool, you feel like in a Sci-Fi movie and the personal is really friendly. This hotel is a perfect experience for a nice and romantic weekend with your couple. The only minus, it's the distance between the city center and the hotel.
from London, United Kingdom
Submitted on 05-10-2016
I booked this hotel for a girls weekend away to celebrate a friends birthday. We loved it. Our room (7th floor) was great. Each floor very unique. We ate once in the restaurant for breakfast (over priced @ â?¬22) and once for dinner which was underwhelming. We ordered a green salad along side our mains and got lettuce, tuna, egg, tomato and onion. We sent it back as one of us was allergic to tuna. We received it back with them just having scrapped the tuna egg and onion off, we knew this as th... Read more
from Odense, Denmark
Submitted on 06-10-2016
Perfect hotel amazing view and Nice Good and Great staff. I would go again when I am in madrid and probably my favorit hotel in madrid so far. Defiantly thumbs from Denmark. I love the skybar. Amazing roof top and view of madrid city
from
Submitted on 06-10-2016
Hotel very clean and quite interesting as each floor is made with different style. I.e. we've stayed with modern glass-steel-concrete style room however they have few various styles like baroque or other futuristic design. Service very good, first class breakfast. it's the second best breakfast I've ever eaten definitely high quality. Location is OK not too far from the city but you need to take few stations by tube to get to the 3 centre. Only thing to complain is the gym or lack of it. There'... Read more
from Bucharest, Romania
Submitted on 07-10-2016
We were 4 persons and we stayed there one week. I arranged this trip since June and I also paid in June but they made a discount for this. We also arranged the shuttle bus to come and to take us from the airport but nobody came. We phoned to the hotel and, after more than half an hour, it came. They said that, because I made the reservation in June, nobody updated the information. They gave us some cards to get free drinks in the bar. We went to the bar near the reception in one evening and we w... Read more
from Lisbon, Portugal
Submitted on 07-10-2016
this is na amazing hotel with diferente environment at each floor. rooms are cosy, modern, confortable, and is for sure a good experience. servisse in the hotel is great and the gym, like the swimming pool on the top, and the bar are very good. perfect for short stays in Madrid. the hotel is not in the center but easy to get by car or by taxi
from
Submitted on 07-10-2016
It was a great weekend where we enjoyed well the stay at the Hotel , the team at the reception was very enthusiastic and eager to help. The small deception that I had was at the breakfast where you can the waitresses fatigue or the difficulty for them to smile and to welcome you as they should do. Overall it is a great stay and till next time
from Madrid, Spain
Submitted on 12-10-2016
If you can find out good discount, better. For me the cost performance was very good. Less than 70�, five stars, why not?! I´ve stayed on 11 th follor, of the Mariscal. So cute and cool. Very good experience.
from Malton, United Kingdom
Submitted on 13-10-2016
Stay here every time I visit Madrid on business, its got good rooms and good bar. Haven't managed to make breakfast yet but hear its very good. I have always walked out of the hotel and right into center, but last time turned left through the park and there are some good locals bars and restaurants round there.
from Spain
Submitted on 13-10-2016
The Silken Puerta hotel is good located. Close to underground and busstops. The hotel has 12 levels all designed by different architects. We were located on level 7, designed by Ron Arad. Only one colour white. A lot of high tec. Difficult to find out how to use TV, lights etc. Funny bathroom but shower in the bath tube. Beds a little bit not to comfi. Clean . Good Wifi in the room.
from London, United Kingdom
Submitted on 13-10-2016
This was our second visit to your marvellous unique hotel. The first time we stayed on the 9th floor which was a bit basic. This time we stayed on the 8th floor and it was wonderful. Looking forward to coming back.
from Vienna, Austria
Submitted on 13-10-2016
Never felt so familiar in a 5 stars hotel! The staff is lovely, friendly and helpful without stiffness. The timeless elegant design of the Silken Hotels is mixed with offbeat ideas of different famous architectures.
from Dublin, Ireland
Submitted on 17-10-2016
Although the bath was the biggest and deepest I've even seen, it was difficult to get in and out and very slippy. No comfortable areas to sit in the hotel.free airport shuttle was confusing, in the email it's instructs you to go outside arrivals to bus parking area - for hotels. The is a bus parking area outside on the left but the shuttle pick up is on the right. We waited half an hour in the wrong location, simply adding turn right as you leave arrivals to the email instructions would resolve ... Read more
from Howden, United Kingdom
Submitted on 18-10-2016
When you first walk through a single automatic door you think you are in the wrong part but you then end up in reception which the staff are brilliant and friendly and speak perfect English better than me. My room was on the 3rd floor when you get into the red lighted lift it feels rather strange but then light appears and you are in an outside light and get great views. The door opened to a very dark foyer all black and artistic got to my room and it was fantastic electric blinds and curtains a... Read more
from
Submitted on 19-10-2016
Great hotel, amazing rooms, delicious buffet breakfast, close to the airport and within very easy access to main attractions in Madrid. The bus/ metro station is just 4 minutes walking distance and a couple of stops to Sol/ Plaza Mayor. It has a pool and a well equipped gym for a quick workout while on vacation. Overall a wonderful stay at this hotel and would totally recommend.
from
Submitted on 22-10-2016
Hotel decor is absolutely amazing and very quirky, each floor is different and completed by different designers.. Staff on the other hand are not that friendly and can do with a courtesy course on being polite and friendly! The Sky night bar was really lovely and the views amazing of your not scared of heights! Would recommend if you want style, but not the friendliest place I have been.
from The Hague, The Netherlands
Submitted on 24-10-2016
Excellent hotel for the business traveller. Friendly and helpful staff. Clean and tidy rooms and on average a pretty good restaurant. Furthermore the breakfast contains a nice mix of Spanish and intercontinental food.
from
Submitted on 25-10-2016
Nice stylish hotel with well equipped bar on lobby level. Breakfast in level 1 serves a mega buffet in the morning. Rooms are good for space, bed, lighting, bath & shower. All in all a "feel good" overnight. 15 min to the city and airport, maybe 20 depending on traffic
from
Submitted on 26-10-2016
Hard to know what to say about this hotel, aside from the fact that is not your typical bed and bathroom type experience. From the moment you walk in you know you are somewhere special. The staff were all exceptionally friendly and spoke good English which immediately made us feel at ease. The hotel bar and restaurant have a great range of options and the swimming pool, gym and sauna on the top floor were excellent and very quiet. As mentioned in other reviews when checking in you get an iPad to... Read more
from Worcestershire, United Kingdom
Submitted on 27-10-2016
This hotel is far from a standard box hotel. From outside, through reception to the bedroom the hotel is very stylish. The staff were without exception very helpful and pleasant. We pre-booked the hotel's shuttle to and from the hotel and this worked perfectly. There are several bars within walking distance of the hotel including a good Irish bar. A taxi ride to the centre of the hotel cost 12 euros.
from Gurgaon
Submitted on 28-10-2016
Stayed at this hotel for 3 nights on a business trip. At checkin the staff handed me an iPad and asked me to chose the floor I wanted. Each floor has been designed by a different designer and everything on the floor (lobby, rooms, bathrooms) is as per the theme. The theme ranges from minimalistic and white to all black, colour riots, futuristic and so on. It was incredibly hard to chose because you wanted to experience them all. The room size is average, decor and lighting is great, bath tub is ... Read more
from Adelaide, Australia
Submitted on 28-10-2016
Amazing to have such brilliant and out of the ordinary designs and concepts. So cool to pick different options from the iPad while checking in. We picked a floor that looked like it was out of a Star Wars set. Unfortunately after staying there for a night you quickly realise why most hotel rooms follow a certain design. These rooms may look cool but lacked basic comfort and practicalities. E.g out room had to head rest or board, the bed started where the shelf ended, so your pillow knocked any... Read more
from London, United Kingdom
Submitted on 29-10-2016
Such an incredible hotel which is an experience in itself, let alone Madrid as a city. However the bar staff short changed us out of 20 euros one lunchtime, and when we informed them of their mistake they caused a show to make us feel essentially like criminals. It was a huge shame as the hotel was lovely - not necessarily a shame regarding the money as in the grand scheme of things it was just 20 euros, but the blatant theft and then way we were treated after was appalling. As I say, lovely h... Read more
from Island of Malta, Malta
Submitted on 31-10-2016
Its the hotel we always stay in when in Madrid cause everything is good. Staff helpful and rooms so stylish.The only drawback is that it is a bit far from the center. But they do have a shuttle bus.I also love the fact that you get to choose the floor and style of room you like.
from MADRID
Submitted on 02-11-2016
I loved the space room by Zaha Hadid, This is the 2nd time I choose this hotel to celebrate my anniversary. The big bathtub is like a pool, and the room all in white is very comfortable. Moreover we received chocolates and non-spirit drinks for free. What else can I ask to?
from Brisbane, Australia
Submitted on 02-11-2016
Stayed in the Zaha Hadid room - amazing experience spoiled by excessive road noise. We even tried to sleep with earplugs but the road noise was just too bad for a good nights rest. Spoiled an otherwise wonderful time.
from
Submitted on 03-11-2016
The concept of this hotel is still cool. Every floor done by a different super architect. Overall if you don't pay attention to the details it all looks good. However on closer inspection you can see lots of signs of wear and tear. The hotel should pay more attention to do and ensure that everything is kept in good form. My room had super small outdated TV. The curtains did not work and the light on top of the curtain was damaged. Also the Capet on the living room could have done with some heav... Read more
from Cartagena, Spain
Submitted on 03-11-2016
I hope I can try your best rooms, but the one I enjoyed lived up to my expectations and I have nothing to object. Beautiful views from my room. I will visit your skybar, weather permitting, next time, sure!
from Athens, Greece
Submitted on 05-11-2016
It's the BEST value for money hotel in Madrid. Extremely modern design , high quality and option to choose your room type upon arrival Although not in city centre it is just 2 min walking from a subway station. You can hardly find a 3* hotel in that price in Madrid. As all extremely modern hotels ,designed by famous architects it lucks usability. Our room had just 2 sockets , a very small TV and no coffee maker
from Atlanta, Georgia
Submitted on 06-11-2016
Front staff were ACES. They helped me when my electronic converter did not work. They gave me directions to a close laundromat. Always friendly and helpful! Comfy bed. Clean linens. Black out curtains were excellent to adjust to jet lag.
from Cambridge, United Kingdom
Submitted on 07-11-2016
We were greeted by friendly and efficient staff on reception. We chose a room on the 8th Floor; it was clean, tidy and all white. The design was minimalist, which we like, but we were disappointed in the lack of a wardrobe - all we had were 4 pegs sticking out of the wall on which to hang our clothes and a curtain to pull across to hide them. The bath/shower are in the same room as the bed, again with curtains surrounding the bath. The toilet is in a separate enclosure, this time with a frosted-... Read more
from Yorkshire
Submitted on 09-11-2016
Not much to say about this hotel but we did feel it was a matter of style over substance and the only 5* thing about it were the prices at the bar!. Good for one of two nights stay possibly but no longer. Staff friendly but didn't find service up to a 5* standard. Free WIFI the slowest we've ever found anywhere. Rooms stylish but rough around the edges and no draws for clothing (our room at least). The good things were nice and close to Metro so could easily get around town and at least we didn'... Read more
from Worthing
Submitted on 11-11-2016
Initially we booked a free pick up from the airport to the hotel. However, There was a misunderstanding and though we waited at T1 or T2 they were to T4. However we found a bus to the city and walked. So suggest to other travellers who make use of this service to make sure of where to get the pick up. Could not fault the hotel. It is truly unique from the colours on the outside to the interior. When we booked in the receptionist gave us a ipad with a selection of available rooms on different fl... Read more
from Europe
Submitted on 16-11-2016
The design of the hotel is what is so great about it. Every floor is different and worth your attention! And lighting is configured in a way that makes it perfect for photography! Every singe detail is a piece of great design.
from Kempton Park, South Africa
Submitted on 16-11-2016
Creativity at its best, every floor has its own theme, look and special features, the lift are transparent and allows magnificent view as you rise, the floor is welcoming as you step out of the lift. Stayed on the 8th floor...Great service from the staff, clean. The only disappointment was the airport shuttle that did not arrive for more than an hour, I eventually had to take a bus. The Sky night is a cherry on top...
from Arvada, Colorado
Submitted on 18-11-2016
The Silken Puerta America is the most unique hotel my family and I have ever visited. As so many others report, each floor has been uniquely designed and architected using different themes, colors and materials. We stayed on the 8th floor and it felt like being in an all-white futuristic space ship complete with rounded corners everywhere, organic shapes and curved pastel LED walls. My kids absolutely loved the room, including the TV that mystically lowers out of the ceiling on command. The ba... Read more
from
Submitted on 26-11-2016
This is the second time I came to this wonderful place. It's close to the airport and this is the reason I stay in the night before traveling. Every floor of this hotel is designed by an artist. Which make it a place to visit. The restaurant is amazing and the fares are reachable with 100â?¬/night.
from Stafford, United Kingdom
Submitted on 28-11-2016
We had a one night stay in Madrid and couldn't have asked for a better base. Great rooms overlooking the city with all kinds of gadgets to open windows and blinds etc. We arrived back late and enjoyed the club on the rooftop, then woke to a fantastic breakfast with everything you could possibly want to eat. to top it all the metro stop is just round the corner.
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