from Thetford, England, United Kingdom
Submitted on 22-05-2016
The main reason for our visit Barcelona was the F1 GrandPrix. We booked this hotel for our 9 day stay because we also wanted to explore the city and it was close to the Metro underground. We were allocated our suite 002, and then immediately informed that in order to get to our room we had to exit the front of the hotel, walk along the street, take first left, walk down that street, turn left, and we would find our entrance about 20 metres down there on the left. I was a bit disappointed that ou...
The main reason for our visit Barcelona was the F1 GrandPrix. We booked this hotel for our 9 day stay because we also wanted to explore the city and it was close to the Metro underground. We were allocated our suite 002, and then immediately informed that in order to get to our room we had to exit the front of the hotel, walk along the street, take first left, walk down that street, turn left, and we would find our entrance about 20 metres down there on the left. I was a bit disappointed that our suite couldn't be accessed via the reception, especially as the breakfast dinning area was located in the main building on the second floor, so come rain or shine, we would have to do that walk every morning (this turned out not be a problem though as breakfast wasn't worth the walk) We were really pleased with our suite 002, it was a new addition to to hotel and was only 4 weeks old, so everything looked brand new. It comprised of a lounge/kitchen, shower room, separate bedroom and large outside terrace. Everything was brilliant, until the intermittent banging noise started during the night. Having had broken sleep, the following morning we walked round to reception to report the noise and asked if they could investigate and stop it. Unfortunately for us, the noise turned out to be mainly a night time event, so although the manager was very understanding, he wasn't able to hear it or locate its origin. Disappointingly it started again on our second night, and despite being told earlier that they had no other rooms available, I insisted they provide us with another room so we could just get some sleep, (then we could all decide what to do in the morning) We were given a small budget room the main building about 2am, and finally got some sleep. But before we went to the other room, we made sure to record the banging noise on our phones, then if it stopped in the morning, we would be able to play it back to the manager. The following morning we returned to our suite with the manager and a maintenance engineer, but although they could clearly hear the noise on our recording, they still weren't able to identify it. After two nights of broken sleep I was losing my sense of humour and wanted to be refunded and move to another hotel, but after some negotiations, we were offered the only comparable suite available, which was suite 009 on the second floor, and informed that it was designed for the disabled, it had a wet room instead of a shower cubicle, no separate bedroom and sadly still not in the main building. However, to make up for our loss of our paid for facilities we were given a ‚?¨10 breakfast each free of charge for the remainder of our stay. We decided to move to this room and make the best of it, even though we would have much rather stayed in 002 with no noise, it's also a mystery why the disabled suite wasn't on the ground floor, because as you had to step up to the outside terrace, it wasn't accessible by a wheelchair.
Breakfast is a typically continental buffet, with all the usual suspects, cheese, fruit, bread and anything that's meant to be hot is lukewarm. The coffee is good though and once mastered the toaster is amazing! However, I would have considered breakfast to be very poor value for money had we paid for it.
In summary, this hotel is very clean and the staff are helpful and polite, but falls short of the mark on some very key areas that with a little more thought could easily be changed. For example: there is a sun terrace that you can use at breakfast, but it's wasted and isn't utilised at any other time of day. If that terrace had a bar and some rattan furniture or sun loungers, it would be a nice place to meet other guests or get a tan. It could even have a hot tub for those that would like to partake.
There is a TV and vending room on the 3rd floor that has neither TV or a vending machine. The room seems to be a complete waste of space. It does have a couple of tables with stools, although I'm not sure why anyone would want to sit in a room with no windows or ambiance, maybe a Poole table would be of more use. Unbelievably there is also a microwave which is unused and would be better placed in the breakfast room for those that like their scrambled eggs hotter. I found it a bit of a drama taking my breakfast up to 3rd floor to heat it, so just had ‚?¨10 toast instead. Even though there is plenty of room for sun loungers on the sun terraces, none are provided and I like a lot of Brits are a bit of a sun worshiper, probably because we don't get a lot at home, so I was delighted to hear from reception that there was a rooftop sun terrace. Unfortunately the reality is that at 3 foot wide it's more of a viewing platform with a couple of plastic chairs, EPIC FAIL!