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Neptuno Costa Adeje Aparthotel

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Based on 523 reviews
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Neptuno Costa Adeje Aparthotel
C/ Catalua 3, Adeje, Spain 38670

Based on 523 reviews
from Huddersfield, United Kingdom
Submitted on 01-06-2016
Spent 10 days at Neptuno apartments. The apartments are clean and spacious. Really good shower. Kitchen facilities - Fridge, hob, kettle, toaster & microwave. Breakfast bar & bar stools. Nice balcony with pool view. Pool - Good size pool, plenty of sun loungers & parasols. Pool bar - Cocktails were poor & expensive. Apartment on a slight hill. Taxis were always a different price. Plus they tried to add $2.20 tourist tax most of her time. The walk down to the beach & main area was fine. Ov... Read more
from Wakefield, United Kingdom
Submitted on 02-06-2016
Having read some of the reviews we were pleasantly surprised when we recently arrived at the Neptuno. The apartment was spacious and clean with a large separate bedroom, good sized kitchen area with toater, kettle and glass 4 ringed hot plate. we had a balcony over looking the pool. the bathroom was quite spacious with a lovely shower and plenty of hot water. We didnt see any cockroaches during our stay. The rooms were cleaned daily except on sundays and towel change was every other day. the ho... Read more
from Oldbury
Submitted on 02-06-2016
Booked a one bed apartment was given a lovely two bedroom that had been refurbished so my son had his own room! Bar food was great reasonably priced the whole place was spotless they have a great courtesy room for that last day! Yes it is up a hill but we walked everyday twice but got a taxi back on an evening unless we popped into The Pub great little bar with a nightly quiz.The only reason I dropped a star was because in 11 nights we never got our bedsheets changed it should be at least once a... Read more
from Winsford, United Kingdom
Submitted on 03-06-2016
Visited from 25th May - 1st June 2016. I asked through the estate agents for "Rooms close together and with as few steps as possible as I have MS and thus am unable to walk too far." What did I get? 127 steps down to my apartment! (No lifts) Fortunately it was just for one night as they transferred me the following day to just 26 steps! I found the staff to be very helpful and friendly, the rooms were clean and well supplied. Parked outside on what looked like proper parking spaces, and despi... Read more
from Bridgwater, United Kingdom
Submitted on 05-06-2016
My grand daughteer and I went to Tenerife for half term and stayed here for 5 days. I had booked through a deal site with the eventual travel agent being Broadway Travel. The apartment was pleasantly large, not much hot water early evening, beds comfortable, we had a balcony overlooking the sea. Drinks in the bar was reasonably priced, we didn't eat anything here, preferring to try restaurants nearer the sea. The walk downhill to the beach takes about 20 minutes, it is steep and the terracott... Read more
from
Submitted on 07-06-2016
From the arrival at the airport, boarding the transfer shuttle and being dropped off at Neptuno, our trip and stay was seamless. An evening arrival of 10.30pm we were greeted by a friendly face with a warm welcome. showed us to our room which overlooked the swimming pool and bar area from the first floor and a mega sun trap for afternoon sun until sunset. Very spacious, (only 2 of us in a 4 bed apartment) clean and well kept. Showers were basic but hot water night and day regardless and with ver... Read more
from Liverpool, United Kingdom
Submitted on 15-06-2016
We have stayed here many times over the years 2 or 3 times a year last year noticed it going down gave it one more chance so sorry apart from being a long long walk to anywere the street its in is filthy and the rooms which haven't been done up are way past there best it used to be cheap and cheerful now its cheap and nasty never again
from
Submitted on 23-06-2016
Myself and friend stopped here for a 4 night girlie break! Could fault the place! Staff so helpful! Every where clean n tidy n we had a gorgeous view from our balcony!!! Nice easy walk to the busy part but far enough to have a lovely relaxing time when we wanted! We both said we will defo b returning next year. Thank u xx
from
Submitted on 28-06-2016
Stayed here for 1 week the apartments where clean and basic. The only thing i would say is that the apartments could have benefited with air con in one of the bedrooms as it had no windows. The other bedroom was great as it had a window which allowed the air to filter through. The mojitos are to die for at the bar
from Bournemouth, United Kingdom
Submitted on 07-07-2016
We stayed here 1st in 2010 and always said we would return. great location for us as we enjoy the quietness at night and only a short walk to the promenade. we thought it might look a little dated since our first stay but they have maintained it well. the Staff are very friendly and helpful, accommodation has all the self catering facilities you need and Its about 20 minute walk to fanabe beach and down the hill is a shopping mall with a huge supermarket. This time we did however discover a clos... Read more
from coatbridge
Submitted on 09-07-2016
We stayed here for 11 nights as part of a large group family holiday. We were one of the lucky ones who had a room that had recently been upgraded room 76. It had a pool view from the bedroom and a sea view from the livingroom area. The checkin was pretty quick we also got a safe which requires a ?20 deposit which you get back when your return the key. We had a 1 bedroom apartment with a corner suit in the livingroom which turned into a sofa bed. The plastic cover was on the mattress so I ... Read more
from Nottingham, United Kingdom
Submitted on 10-07-2016
The apartments were clean and very spacious, the pools were both lovely; especially the heated one which is always quiet! We had a great view as we emailed prior to arrival to ask for a sea view. The pool bar does nice food and there is a supermarket & bakery close by. We wouldn't visit again as its too far away from the main resort of Costa Adeje.
from
Submitted on 10-07-2016
We had read various reviews about this property and went with the positive reviews rather than the negative reviews as with most holidays price and quality matter this matched ours completely reception area was nice and welcoming you go through the pool and pool bar area to your apartment which were lovely yes you could see they had just been refurbished and the property itself was being painted . Very quant in the lay out of the property no high rise hotels around or in your view a lovely breez... Read more
from dublin
Submitted on 13-07-2016
Stayed in private apt in Neptuno in Adeje in June for 3 weeks. Fab apartment, pool dude bar. Very friendly helpful staff. Up a steep hill but there's a free bus to the front and back every half hour. Supermarket across the road and fab Danish bakery up the road for fresh bread, rolls and crossaints.beautuful walk down with stunning views. Close to elduque beach too ....
from Bristol, United Kingdom
Submitted on 18-07-2016
Fantastic sea views from the apartment. The entire complex is very clean and well maintained and the staff are all extremely helpful and friendly. If you're looking for an 'away from it all' holiday then this is the place to go.
from Northwich, United Kingdom
Submitted on 18-07-2016
Went here for 1 week in July. We stayed in room 57. This was facing the road. Some notice at nite but nothing to much to worry about. Pool was fab. Towards the end of the holiday there was a struggle for a sun lounger some days so had to get there early to get one. Our room was old interior but very clean. Towels and sheets changed once during the week. Staff very helpful. The rooms are in the middle of being modernised and from what I've seen they are going to look amazing. It's up a hill but a... Read more
from Leeds, United Kingdom
Submitted on 26-07-2016
Stayed at the Neptuno from 25th June-9th July as a family of 12!! (6 children ages 7-14 and 6 adults) Location yes it's up the hill and tbh we never walked up as it was only ?3.50 in a taxi from fanabe beach we did walk down on most days and takes about 10 mins so not a problem! Hotel itself is absolutely fine our room was lovely and recently refurbished with a sea view everything you could want in an self catering apartment. All the staff were really polite and helpful! Pool nice and clean a... Read more
from
Submitted on 29-07-2016
Carnt fault this place very clean pool area very nice the pool bar is excellent with really nice staff supermarket just out of the hotel the hill is a bit of a hike but a taxi is only 4 euros at the most rooms were cleaned every day apart from Sunday will definitely will be returning next year recommend the Wigan peer for a good night it's at the bottom of the hill were they have good acts on
from Preston, United Kingdom
Submitted on 03-08-2016
Don't expect 5 star when you pay 2 star prices.These apartments are spot on for a holiday in tenerife. You don't go there to spend time in a room using wife or watching telly so don't moan about it.The wife has actually been greatly improved, the rooms updated one by one to a nice finish,views are great and pool is lovely. My 3 year old daughter has been here 5 times with us and loves it.All the staff are nice and friendly and recognise you even after a busy year has passed. We have booked to go... Read more
from Dublin, Ireland
Submitted on 07-08-2016
Really friendly staff, clean with well serviced rooms and pool. If there is any critism it's that it is on a hill which can be slippy if it rains (which it did when I was there). The room was big and we were givern an upgrade at no charge when we arrived. Never asked why.
from
Submitted on 13-08-2016
Stayed at the neptuno for 10 nights loved every minuet apartments were clean and maids came often the hotel itself was lovely and the staff couldn't be any nicer do a anything for you any problems we had were sorted right away the pool bar does food anything we had was lovely pools were great main one is a gd size loads of sunbeds but could be doing with more parasols taxi down to the main strip was 4 or 5 euros and taxis into las Americas were 10 euros reception will phone ur taxi anytime u a... Read more
from Heacham, United Kingdom
Submitted on 13-08-2016
Stayed here for 2 weeks and thoroughly enjoyed it. Yes, the apartments are basic, but what do you expect it's very cheap. Their are good facilities: a gym, tennis court and two pools. A great budget apartment and I would definitely recommend it to anyone.
from Norfolk, United Kingdom
Submitted on 15-08-2016
We stayed as a family of four (myself, husband & 9 year old twins), so glad we booked a 2 bed apartment as the girls had their own room and we slept in the beds in the living area. On arrival the reception its very clean and the staff speak excellent English, and were very friendly and helpful (although these were the only staff I found that did speak English there!). When we got to our room it was well presented, clean and liveable. The bathroom was clean, as was the kitchen, the only proble... Read more
from
Submitted on 18-08-2016
Arrived very early hours and seemed nice enough, night receptionist not much help and rooms on first look seamed ok, bathroom good with high pressure shower, pool area is good apart from on our second day were some Hitler character decided after being up stupidly early to reserve a sunbed in a way only Germans know how and made some bull up about umbrellas also being covered by the towl rule, that same evening we were then kept awake by very loud music and shouting, this seemed to get worse nigh... Read more
from
Submitted on 21-08-2016
Just back from a weeks stay at Neptuno - on the positive side the rooms were clean - the maid came in every day except Sunday to empty the bins etc.. The pool is a good size (thou a bit slippy) and the bar staff were really friendly. On the negative side ...the rooms we were allocated were old and tired with a section of flooring in one subsiding. The noise at night was terrible forcing us to close our windows and patio doors which we discovered did not help with the noise volume only resulting ... Read more
from Southampton, United Kingdom
Submitted on 22-08-2016
We booked private accommodation in the complex so my review is only based on the facilities. Reception staff were very helpful. Pool area was nice, clean and plenty of sunbeds that didn't need reserving early in the morning. Pool bar done a good selection of food and drinks and was open early until late. Although we did start calling happy hour, unhappy hour as the bar host got stressed, became very abrupt and came across a bit rude at times. There is a pool table and the inside bar with T... Read more
from
Submitted on 31-08-2016
Just returned from a week at these apartments.very clean and ideal if you want a cheap holiday. However I didnt realise there is NO air con and in a high temp country is no joke. We requested a fan and were charged £20 plus a deposit. Also two families experienced theft from their rooms,one on first day and as well as wallets passports etc included a pair of trainers which you wouldnt fit or put in a Safety deposit box, which were charged at £15 for the week.Maids witnessed leaving rooms open ... Read more
from Plymouth, United Kingdom
Submitted on 10-09-2016
Have just returned from this fab little gem..... First of all location: is at the top of very steep hill so the views are fab but walking in the heat is not fun... There is a free bus every half hour until half six, and walking down to the front takes 10-15mins. Taxy to go back up is just under 4 euros (well worth it!). The front is jam packed with places to eat and shop! The beach is lovely plus you can get your tickets for the main attractions far cheaper than st the hotel!. There are two smal... Read more
from
Submitted on 11-09-2016
Our third trip to this hotel and we use it for a quiet base for a cheap trip in the sun. Rooms are adequate but dated cleaners come daily but they change towels once in the week. If you wanted them changed more often then there was a charge All rooms have a balcony with a table and two chairs and an airier for drying clothes rooms have hair dryers and a safe but there is a charge for the safe, TV is also pay per view. Plenty of storage available. Pool bar not as decent as in previous visits and ... Read more
from
Submitted on 13-09-2016
I stayed for a week in early September. As the other reviews say it is a good taxi ride away from the hustle and bustle of the town and beach but this means that it is nice and quiet day and night. Our apartment was very spacious and kept clean by lovely staff who where all very friendly and helpful . The only downsides are-the whole place is in need of a good overhaul-the wifi didn't work for a couple of days-the pool bar is very expensive and there is a lot of steps to get to most rooms....We... Read more
from Birmingham, United Kingdom
Submitted on 16-09-2016
A cheapish holiday for just me and the wife Place was a bit dated but adequate. Plenty of room in apartment. No aircon, windows not too secure bit of a concern. Cleaned daily. Pool area could be crowded but ok in the main, pool bar ok nice staff . A bit built up as expected but walking distance of submarkets. A steep walk down to the main front and steeper return in the hot day. Taxi only about ?4.50 -?5.00 from beach front back though. Down the beach front was a diverse selection of bars a... Read more
from Blackpool, United Kingdom
Submitted on 16-09-2016
Just returned from a stay at Neptuno and have nothing bad to stay. Room was lovely, spacious and clean and had a pool view as requested. Was too hot to sleep in the bedroom so used the pull out sofa bed which was surprisingly comfortable. Personally we weren't asked for a ?125 bond on arrival which we had read on some previous reviews. Sun loungers were always available. Staff were approachable and always happy to help on the few times we interacted with them. We stayed on a self catering basi... Read more
from Swansea, United Kingdom
Submitted on 23-09-2016
we are a family of 6 and we stayed here for 1 week in august 2016 can't fault the rooms, pools, and bar very clean and tidy. it was out of the way but only needed to get taxi's around and was easy. would defiantly stay here again.but no air con in the rooms but we hired fans it was fine.you can use the regency hotel for entertainment for the kids and there is a free bus around tenerife. highly recommend couples and family's.
from Blackpool, United Kingdom
Submitted on 23-09-2016
Short trip with daughter, pleasant stay. Clean and adequate. 5 euro for a taxi ride to the marina, well worth going down for lunch or evening meal. Requested a sea view and we were allocated a room with a lovely view and nice balcony.
from
Submitted on 26-09-2016
Me and my partner stayed here for two weeks and couldn't of picked a better place to stay. Our room was all done out and very modern, the pool is a decent size and there is enough chairs for everyone, drinks at the bar are a moderate price with lovely bar staff and very nice cocktails. The walk to the beach is around 15 minutes but you receive a free bus pass the the beach which is helpful and everything is quite close such as bars and restaurant. The walk back is abit of a struggle but still ma... Read more
from
Submitted on 29-09-2016
Just back from 2 weeks at Neptuno, great base for our holiday. Large spotlessly clean apartment. Nice pool with bar. All the staff were extremely helpful and friendly, particularly the ladies at the pool bar, Fabiana in particular. Sadly we witnessed other "tourists" being extremely rude to these lovely people. Sad reflection on people from the Uk. The complex is up a steep hill but it's more than manageable for most. If it's too much there is a regular and efficient free bus service and you ca... Read more
from Littlehampton, United Kingdom
Submitted on 02-10-2016
We had stayed here before and really enjoyed it but this time not so . We were given a family room for the two of us but it was down many flights of stairs so not too good for our backs . The cleaners never did any cleaning.i swept some of our mess to the side of the room and it was still there 2 days later.really would not recommend this hotel again.
from St. Asaph, United Kingdom
Submitted on 09-10-2016
Having never ever been to Tenerefe we decided to go and surprise a friend living there.Not knowing where to stay our Travel agent at Thomas Cook in Rhyl North Wales suggested this hotel.I checked it out on Trip adviser and it looked good. On arrival we were met by the night receptionist Fernando who was very helpful and gave us our keys to our allocated room No25.I believe this is the best room in the hotel for fantastic views.The room was exceptionally clean and very spacious.All the facilities... Read more
from
Submitted on 12-10-2016
We were pleasantly surprised with our apartment at the Neptuno. The pool was very clean. Reception staff were friendly and helpful. The lady behind the bar could do with learning 'please' and 'thank you'. But overall her attitude was the only complaint we had! Hotel was good value for money.
from
Submitted on 18-10-2016
Stayed at the Neptuno hotel at the end of September, got dropped at hotel around 9pm with another couple at end of the road with bus driver just pointing in a direction, the hotel is out of the way slightly at top of a hill which to be fair was the only downside which as we found out the hill was 15 minutes walk down to bars and restaurants but a killer on way back up although you could get a taxi which were cheap, the hotel itself was excellent we had a large 2 bedroom apartment which had been ... Read more
from Leixlip, Ireland
Submitted on 24-10-2016
We stayed here recently for 12 nights and found the apartment to be very spacious indeed. The pool area is more than adequate with plenty of sunbeds supplied. The complex location is situated at the top of a very steep hill which often necessitated getting taxis home at night as it is located about 25 minutes walk away from the main pubs and restaurants. There is however a courtesy bus every hour nearby between 10am & 5pm. The other main complaint was that the pool bar staff were extremely rude ... Read more
from
Submitted on 24-10-2016
Stayed here for 2 weeks in mid September, was pleased that the coach dropped us off on main road and pointed down road to say hotel was in that direction, once checked in, room was in a great condition, spacious and clean, yes the cleaners came in everyday, but they only mopped the floor and changed the bins, towels were changed every 3 days, and beds every 7 days of your stay, so ours was changed once, we know this cos I had blood on mine after cutting my ankle open. Pool was good size, somethi... Read more
from
Submitted on 30-10-2016
Very good and clean apartments, reception staff very friendly and helpful. Nice poolside bar. Towels changed regularly and room cleaned and beds made every day. A goid walk from the beach up a steepish hill but is very doable at a gentle walking pace. Definitely stay here again.
from Huddersfield, United Kingdom
Submitted on 31-10-2016
Had a lovely 5 night break here middle of Oct,great apartment very spacious&clean, fab balcony with sea views.About a 20 min walk down to the front bit of a trek back up tho.Overall a great place to stay & will defiantly visit again.
from Middlesbrough, United Kingdom
Submitted on 06-11-2016
Lovely stay,Very spacious studio room,Staff very helpful and friendly,Fanabe beach was excellent and the resort itself was lovely,only downside is its up a very steep hill but only costs 4 euros in a taxi from the beach,We would definitely stay there again.
from
Submitted on 06-11-2016
Not the best accommodation we have stayed at but it was adequate for our needs given the cost of the room. Firstly we asked for a pool facing view but we were told on check in that they were rooms which would cost a supplement but none left. We were allocated a room down lots of steps - in fact we couldn't be further from the pool. Our room was spacious but the balcony was above what looked like a cats feeding station and there was cat poo everywhere (we complained but it was never cleared). Al... Read more
from Cardiff, United Kingdom
Submitted on 07-11-2016
First time I stayed at these apartments and they are the best Iv been in the apartment was very clean and the pool is excellent with a pool side bar/food and very friendly staff I defiantly recommend this place
from Cornwall, United Kingdom
Submitted on 10-11-2016
The hotel is more than you would expect. The price was really cheap so we didn´t really know what to expect. The room was really spacious and lovely and clean. The pool was good. Lots of sun loungers and pool bar was good too. The hotel is up a hill so expect a bit of exercise. Taxis are cheap enough so you can get one back from town. On the way down the hill we did find an excursion shop called captain hooks. (next to union pub) prices were by far cheapest in the area. ask for matt. beach is ... Read more
from manchester
Submitted on 10-11-2016
just arrived home Tuesday stayed here for 5 nights ,the staff are lovely and very helpful the complex is quite and very clean ,stayed in room 50 and would try to book this room again the bath needs replacing but you only shower in it so wasn't a problem ,there's a hob,kettle,microwave,toaster and fridge and oven and hair dryer in the studio, at the side of apartments there's a shop we used most days,and two nights we ordered take away went to reception and they ordered it for us very helpful,a b... Read more
from Swindon, United Kingdom
Submitted on 13-11-2016
We read reviews prior to our booking and always take them with a pinch of salt. Among the negative reviews (that now match our experience) there were some good ones which we thought balanced it out. Apparently there are some nice rooms that have been done up. I don't know how these are allocated but we are left with the impression the brits who bought a holiday online can have the rubbish rooms. It's ?20 deposit for the tv remote then ?1 euro approx per hour of tv. It runs down on a timer ev... Read more
from Swansea, United Kingdom
Submitted on 14-11-2016
We rather liked this hotel. Obviously you know you aren't paying 5 star prices but for the money I paid I was absolutely happy with what I got. Quite literally the only complaint I could have is that the toilet flush was very weak however I am really nitpicking here. To be honest I`m comparing this to the 1970s toilet I have at home that, quite frankly, could suck a badger out of its sett. Anyway we were really happy with the room and the service we received and I would like to point out that wh... Read more
from Reading, United Kingdom
Submitted on 15-11-2016
We recently stayed here for a few days, the two male staff we met at reception were lovely and helpful. Our room was very spacious the only thing was it was a bit dated by that I mean the bathroom needed a bit of TLC and the bed had a metal frame when we pulled the beds apart we noticed that someone had spilt something and it had gone mouldy other than that the rooms were great. The only other negative was the walls were fairly thin and the pathways to each room were echoey so when people were c... Read more
from London, United Kingdom
Submitted on 21-11-2016
Apartments were lovely and had a beautiful open view of the sea! Pools were also lovely although quite shady early in the day unfortunately! Main issue I had was with the Pool Bar Food. Very very expensive for what you receive. Could quite easily see that the hotel was making a very significant profit on each meal as the food was actually very cheap quality. Also needed to go to the Regency Hotel for any helpful information as Fernando in reception never seemed to know much. But I would re... Read more
from London, United Kingdom
Submitted on 23-11-2016
This is a tricky one because my friends and I genuinely had a great stay. Our apartment was spacious and had a lovely sea view (upon request, make sure you do...). It was clean too (bar cigarette butts left in plant pot and bins not emptied every day). Pool was good (although a mixed crowd!). A few pointers... *Bar food is horrendous and ridiculously expensive. Literally flabbergasted at how they can serve it! And I am easily pleased! Eat outside the hotel. *Staff at bar - not so friendly but... Read more
from
Submitted on 23-11-2016
Great hotel, clean, very godd service. Very good localisation, close to the shopping senter, restaurants, beach. Short distance to aqualand, jungle park and the airport. One of the best, relaxed vacation in my life. Highly recommended.
from Washington, United Kingdom
Submitted on 25-11-2016
Spacious apartments, but needs a lot of repair! Window latches broken. Electrical sockets hanging off wall! Bathroom door looks like it's had a fight! Wardrobe door was hanging off! We paid for they said was a superior room! Yeah right! Hate to see the normal rooms! Tried speaking to reception, no good they just kept saying u in superior room and not interested in what u are telling them. Great holiday tho coz we spent most of our time in resort and not there!!!
from
Submitted on 26-11-2016
I've just returned from a week and Neptuno and what a pleasant week it was. After reading some of the negative reviews on here I was a little worried. On arrival the reception staff were welcoming and when We got to our room I was surprised at how nice it was. I didn't use the safe or TV so I can't comment on whether these are good or bad. The ladies who ran the bar were very friendly and the room was kept clean. There are some negatives such as it is up a hill which can be hard going but with t... Read more
from Gateshead, United Kingdom
Submitted on 27-11-2016
I booked this accommodation based on the apartments own official photos and also the reviews on trip advisor ..... It became apparent that theses reviews that folks put on are based on there holiday experience from our own experience of the accommodation) whoever puts 4 or 5 stars I am quite shocked, yes the staff were friendly and that's where the good ends.... Too many negatives too mention please look at the photos - but what sums it up to me is the big reception sign front and center is " n... Read more
from Amsterdam, The Netherlands
Submitted on 03-12-2016
Location: This hotel is located on a hill but everything is pretty close. A shopping centre 10 min walk (down hill), beach probably 20 min walk. We had a car so we didnt walk to the beach. The hotel provides a free shuttle bus, I added the timetable. The hotel provides parking at this hotel for a small fee, I added the prices. There is always space at the shopping centre so thats where we parked the car mostly. Apartment: The apartment is very spacious but mostly outdated if you look at the ti... Read more
from Liverpool, United Kingdom
Submitted on 03-12-2016
Booked a superior room but it was nothing special and needed decorating. Food at pool bar was disappointing even the English breakfast was served cold. It is a good down hill wark to beach & bars so a taxi is a must going back but only ?4. There is a hotel courtesy bus but it takes you round the world and sometimes doubles back to start before you get to destination. However staff were very friendly and polite. Drinks at pool bar very nice but expensive in comparison to bars.
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