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Carlton City Hotel Singapore

Singapore, Singapore (SIN)

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Based on 1245 reviews
Room & Rates

Deluxe

Executive

Carlton Club Room

Carlton City Hotel Singapore
1 Gopeng Street, Singapore, Singapore 078862

Hotel Features.
Carlton City Hotel Singapore features a restaurant and a bar/lounge. Room service is available 24 hours a day. Recreational amenities include an outdoor pool and a health club. This hotel has a business center and offers secretarial services and audiovisual equipment. Guest parking is complimentary. Additional property amenities include currency exchange, computer rentals, and an elevator (lift).

Guestrooms.
386 air-conditioned guestrooms at Carlton City Hotel Singapore feature minibars and coffee/tea makers. In addition to complimentary newspapers and safes, guestrooms offer phones. Rooms also include irons/ironing boards. Guests may request wake-up calls.


Based on 1245 reviews
from Hong Kong, China
Submitted on 02-06-2016
The hotel is located close to Chinatown. There are 2 supermarkets just across the street. Very convenient to shop local food and snacks. I was late check in at almost 1 o'clock and found my TV can't function. The staff helped me to check and replaced a TV box in the middle of the night. A mobile phone is equipped in each room with unlimited 4G and also free local and international call (selected countries). But remember to install your usual apps a night before as the installation takes time. T... Read more
from Zurich
Submitted on 03-06-2016
Stayed here on business for six nights. Great location, spacious, modern room, clean and cleaned well daily. Very friendly and courteous cleaning staff who add a personal touch, which is unusual in these large anonymous hotels. One item that surprised and delighted me was a free smart phone to use during my stay. Yes, of course it is funded by advertising and promotional material, but its simply a great idea. Use it with google maps to get around town, make free local and international calls (a ... Read more
from Hervey Bay, Australia
Submitted on 03-06-2016
Two couples stayed at The Carlton City Hotel and we all loved it. Check in was quick and friendly. The Rooftop Bar has great views and is a good spot to share a drink especially in the evening. The location is an easy walk to lots of places such at Smith Street which is also called Food Street. The Hotel is quiet and the bed was very comfortable. Our room was spacious and comfortable with great views over the city. Singapore is a fantastic city and in April the weather is hot and fine. We will... Read more
from Kuala Lumpur, Malaysia
Submitted on 05-06-2016
We drove from KL early morning to go to USS. Stop by the hotel to drop our bags around 10am, waay before check in time. It was our lucky day, the hotel allowed us to check in early since there is room available. And the room was on Executive floor and harbour bay virw. My husband told them that we jst got married. Surprisingly, when we came back from USS at night there were fruits, chocs and congrats card in the room! So sweet of them. Its nothing fancy but thoughts that count! Room very spaci... Read more
from Hong Kong, China
Submitted on 05-06-2016
Room is big enough, bright and clean; with comfortable bed. I came with my parents (elderly) and thank you Ms Choo for the room arrangement. I like the breakfast - food choices are adequate. The coffee machine makes nice coffee too. Since my parents are not used to the spicy food in Singapore they are very happy that the breakfast offers them nice selection of both western and Chinese breakfast items. Staff are nice and helpful. I am glad that I chose Carlton City for this trip. I will defini... Read more
from Cairns Region, Australia
Submitted on 07-06-2016
We stayed 5 nights in May - my first stay in Singapore. We chose this hotel from Trip Adviser reviews and location. The hotel appears to be relatively new and is very well located. You can walk to Chinatown. The MRT less than 10 mins walk. And lots of restaurants nearby. We did however find the hotel a little soul-less. It is quiet, clean and modern but for us, lacked a bit of warmth when staying for a length of time. I think for business visits or overnight stays it would be great. I did find t... Read more
from Newcastle, Australia
Submitted on 07-06-2016
Booked 6 months before we arrived booked two rooms and got a great deal through expedi. Arrived around 10am and was lucky to we could check in to our rooms thank you for that after no sleep coming on the 1am flight from our hoilday from Sri Lanka. We stayed 3 night and all the staff where very helpful taxis ready in min. The roof top bar was lovely and great service. Will stay again fantastic hotel.
from Frankfurt, Germany
Submitted on 27-06-2016
The hotel itself is new and clean. Staff are friendly. Rooftop bar is worth a visit. Try and get the happy hour deal. Thanks to the bar tender zin min. Very cheerful and friendly character. Mrt is about 5 min walk. Opposite is a 24h supermarket which is great to have. Two food courts are also nearby. Great chicken rice at maxwells food court (3 minute walk)
from Bangkok, Thailand
Submitted on 27-06-2016
This is my first time staying at Carlton City and unluckily experience the inattentive service. The housekeeping forgot to provide 2 bottles of water which they normally provide on daily basis. I called the Carlton Touch around 10PM, the staff picked up the phone and agreed to arrange the water which I've requested, 15 mins later nothing happened. I've dialed again to Housekeeping itself, another staff picked up and, again, nothing happened. I needed to dial to reception and finally I got my 2 b... Read more
from Forest, Virginia
Submitted on 27-06-2016
We gstayed 4 nights at the Carlton City while visiting my daughter who was on a six month consulting assignment. Her company recommended several hotels and we chose this one, and we were not disappointed. The staff from top to bottom was excellent and was always willing to satisfy our needs. The room was great and clean and the location was excellent for us as our daughter's serviced apartments was only one block away and the Tanjung Pagar MRT station was basically behind the hotel. Additional... Read more
from Brisbane, Australia
Submitted on 27-06-2016
Just had a recent 6 night stay for leisure, it was a return visit and very happy that my request for an executive end room with city view was acknowledged. The executive room was clean and spacious and the king size bed was very comfortable. I enjoyed relaxing so much it was hard to leave every day. The hotel now has a complimentary mobile phone that is most useful for free local and international calls,internet etc. I was offered a special breakfast deal at check in that was most enjoyable. My ... Read more
from Ballina, Australia
Submitted on 28-06-2016
We stayed at The Carlton City on the 27th floor for 3 nights. The room was luxurious, the design was terrify and the view from our large window seat was splendid, looking over the city. Free cocktails in the restricted cocktail lounge were included. The hor- d'oefs were fresh and tasty, the staff couldn't have been more pleasant. Easy walking distance or short cab ride to most of the 'sights'.We're looking forward to a return visit sometime.
from
Submitted on 01-07-2016
-excellent location to MRT and about 5 mins walk to Tanjong Pagar -24 hours supermarket, convenience store nearby -5 mins walk to Chinatown -free smartphones with unlimited data and call time provided however, several negative impressions during my 4 nights stay at 5/F -numerous and visible dusts on desk and furniture -spider web hanging along the ceiling just above the bed -television is based on the internet's performance, however, wifi and its speed is very very bad and unacceptable, had to... Read more
from Kuala Lumpur, Malaysia
Submitted on 02-07-2016
Stayed one night while in Singapore for business. Enjoyed the close proximity to the CBD - the places I needed to go in Robinson Road were within walking distance. If you need to venture further taxis are aplenty, and the Tanjong Pagar MRT station is just behind the hotel (about 2mins walk). My room on the 18th floor was comfortable, the bathroom equipped with a bath tub and a rain shower (however I was looking for cotton buds after my shower but couldn't find any). Breakfast while not overly la... Read more
from
Submitted on 03-07-2016
Was happy about the stay and the service. Stayed here for a week. Food was okay but being a vegetarian I didn't think there were enough options. The room was a decent size with requisite amenities. Overall it was a nice place. Food is the only thing I was not entirely happy about.
from Bangkok
Submitted on 03-07-2016
I have spend a weekend in this hotel. It is located in a very self-sustain area , where restaurants, food center, supermarket, cafe, and shops are just around the corner. Free garage parking is available under the hotel building. Bed quality is very well. There are both shower and bath section in my room. Check in and out are quick and no queue during my stay.
from Portreath
Submitted on 04-07-2016
Great hotel, well placed near to Tajong Pajar MRT stop. Nice rooms and pool. If you can upgrade to the club floor which for around Ā£30 per night per room gives you a bigger better room, free breakfast, evening cocktails/drinks/hors douvres and some laundry. Good value as Singapore is quite pricey.
from Singapore, Singapore
Submitted on 04-07-2016
Came for site visit and food tasting. Overall a good hotel with good location. Just few mins walk from MRT station. Hotel room not that big but good enough for singles n couple. Hotel room is cosy and equipped with all necessities. Hotel is very near to business district and next to a mall 100Am mall.
from London, United Kingdom
Submitted on 04-07-2016
Stayed one night as a stop over en route to Sydney. On the surface this hotel ticks all the right boxes but in reality it was a disappointing stay. Other than the female concierge we found the staff all to be slightly rude. Check in was difficult, it wasn't the price quoted by bookings.com, they only gave one key and then it didn't work! Trying to struggle in and out of lifts with bags and suitcases when you have just flown 14 hours to get to the room and find the key won't work was highly frust... Read more
from Brisbane, Australia
Submitted on 06-07-2016
We loved it here, great staff & service a huge swimming pool and a little gym well equiped. I highly recomendd it so close to Chinatown and to Tajong Pajar MRT stop, very convenient and brilliantly run. Buy a pass card for everyday travel then use it to travel to airport. I highly recomend it. Helpful? Thank M00sej00se Report,
from
Submitted on 07-07-2016
The Executive room we had was quite spacious, the bed was very comfortable, the bathroom was fine (though the shower was a bit odd), breakfast was fine, the gym & pool were nice and clean, room rate was acceptable and location close to Chinatown is perfect.
from Frankfurt Am Main, Deutschland
Submitted on 08-07-2016
The Carlton provides all amenities of a 5* hotel in a great modern design. The rooms are spacious and well-designed, the pool area is pretty, the bar and coffeeshop in the lobby cater to all needs. Especially the staff in the lobby bar and coffeeshop as well as at the reception were incredibly nice and helpful. They shared a joke with you and were well-mannered.
from
Submitted on 08-07-2016
I was staying in the Carlton City Hotel for 2 nights. It's located in a great location where I can go to the closest MRT station within 5-minute walk. It does not take much time for me to go to Orchard district for work. And I can grab lunch and dinner very easily - just around 2 - 3 MRT stops even I want to eat in the must-try restaurants recommended by the travel books and friends. And Sentosa is only 2 MRT stops away from the hotel which I can visit before getting on the flight in late pm. O... Read more
from Dubai, United Arab Emirates
Submitted on 13-07-2016
Good value for money, great location - next to a metro station and next to Chinatown, with lots of bars and restaurants around. The rooms were clean with nice views on the higher floors. It's more of a business hotel and the staff are super helpful. We really enjoyed our stay!!!
from Mumbai
Submitted on 14-07-2016
Hotel is centrally located and makes it convenient to travel for meetings as the MTR is located near by. The concierge desk was very helpful and ever ready to assist and help whereas the others weren't even visible for much interaction or feedback. There were bugs/insects in the bathroom cubicle and they were present every single day, even after room cleaning the same situation each day. One day my hair clip feel and I had to pull the night stand in front to take out the same and was surpri... Read more
from Dix Hills, New York
Submitted on 16-07-2016
Great hotel for business meetings, met several clients in the lobby. Subway is essentially across the street, so location was great. Room was clean and comfortable, even gave you a smart phone for free. But their wifi was temperamental, had to sign in every time I walked into the room.
from Singapore
Submitted on 17-07-2016
I have been staying in this hotel for a few times, so when I was planning for a staycation and surprise for my wife, I did not hesitate to choose this hotel again. The rooms were clean and comfortable - as always. And you'll find the service attitude of the staff over there excellent. Thanks to Augustine, and the 2 gentlemen technicians who helped set up the tv and DVD player in the room.
from
Submitted on 22-07-2016
I stayed for 5 nights for a work trip recently. There is a personalized greeting on the tv when u walk into the room which I thought was a nice personal touch. Room has a gigantic window that opens up to a view of the city. Gym is open 24 hours, small n pretty basic - 2 treadmills, 1 elliptical, 1 stationary bike, 1 pulley station, 2 benches n 1 dumbbell rack. Breakfast was tasty and range sufficient to please all sorts of folks - salad bar, Bircher muesli, small cheese n cold cut section, yogu... Read more
from Hong Kong, China
Submitted on 25-07-2016
We had two families travelled to Singapore between 9 to 16 July 2016. We stayed three nights to Carlton City Hotel between 9-12 July 2016. This hotel was generally good with good location, clean and tidy. Yet, I did not see good service here. When we arrived the hotel late on the first night around 8:30pm, they could not find two rooms side-by-side for us even if they promised in email. Also, the conciege was not sincere by pointing us to somewhere far for just supper even if we told him th... Read more
from
Submitted on 25-07-2016
Room was bigger than I had thought, was very clean and the security is good as if you would want to access a level you would have to tap your room card to access. 24 supermarket just across the road, Mcdoanld's just 3 mins away, station just 5 mins away and many restaurants around the vicinity. The only down side was that the pool was a little Amal and so was the gym other than that everything was rather prefect! Would love to stay here again.
from
Submitted on 25-07-2016
Stayed for: 1 Night in Executive Room (16-17 July 2016) Thank you for the amazing birthday staycation! Check-in: 10-15mins wait though it was of no fault of theirs as there were a few guests taking a longer time. Ours was done in 5 mins. Requested for a late-check out, and was given till 1pm instead of the usual before 12pm checkout time. Staff wished me a happy birthday, so thatā??s a good start to the day! Room: Our room was on the 20th floor, near the other end of the hallway. Lush carpet... Read more
from Sydney, Australia
Submitted on 26-07-2016
My partner and I stayed at this hotel for only 2 nights and we really enjoyed it. We were able to store our luggage before and after check-in. It's a large hotel but they were able to get our room ready for 12 pm, exactly want we needed after an overnight flight. Definitely a bonus. Good modern room. We booked a King Bed room, the bed so so comfortable and big - it was great! I must admit we were travelling from Japan and have been sleeping on futons for 4 nights so that could have enhanced ou... Read more
from Atlanta, Georgia
Submitted on 26-07-2016
The hotel itself is nice. The staff - nice The shower is okay. Pillows are nice, and the bed is nice. I am currently staying here now, and while there are a few "nice" things, nothing justifies the outrageous cost per night of this hotel - if work wasn't paying for it, I would have walked across the street to a different hotel. The internet is from the dark ages. For such a modern country, what's with the 1.5mpbs down speed? I can't work. The internet is so unbelievably slow. The shower has n... Read more
from Dublin, Ireland
Submitted on 26-07-2016
Stayed in this hotel for 4 days on a family holiday and absolutely adored this hotel. From the exquisite lobby orchid centre piece to the all around plushness of the hotel, I felt like a king! Spotlessly clean, not a spec of dirt anywhere, beds very comfortable and air conditioning was excellent. The staff were super kind & helpful. My camera tripod broke one of the days and the bar man was kind enough to actually fix it! Definitely worth the money to stay here
from Colombo, Sri Lanka
Submitted on 27-07-2016
Carlton city is in a very convenient location for a business traveler. Rooms is quite comfortable and cozy. The front desk managers are not that friendly and not ready to spend time with guests. Breakfast also need some improvement , adding some more varieties are important. Lovely pool and well maintained !!!!!!!!
from Singapore
Submitted on 28-07-2016
The bathroom was awesome. The room was big, clean and very comfortable. There were personal touches, like a welcome message on the TV when we first stepped into the room. Good location near Tanjong Pagar with lots of food. Great stay!
from Jakarta, Indonesia
Submitted on 30-07-2016
good : 1. location, easy to find food shops around the area, near mrt 2. ntuc fair price across the street 3. nice and clean room improvement : 1. service from the receptionist 2. takes quite sometimes to check in and check out
from
Submitted on 30-07-2016
Great place with everything you need and located in the Central business district. You can walk to nice restaurants. Good value for money. The staff is really friendly. When my taxi driver did not accept creditcard payment, they smoothly fixed it for me.
from Ascot, United Kingdom
Submitted on 31-07-2016
We stayed here for 4 days on the way back to London from Bali. The hotel is about an hour from the airport by train, the closest station to the hotel is Tanjong Pagar, a short walk over the road. The hotel is clean, modern and very tall! We were given a room on the 22nd floor and had great views of the surrounding area. Everything in the room was very modern and new, the bed was also very comfortable. The bathroom was large with both a shower and a bath, there is a window next to the bath which... Read more
from
Submitted on 01-08-2016
We stay at four hotels in Singapor and we see that this hotel was the best of them. We stay five nights at the hotel , good location near the MRT station. the staff were very friendly ,polite help us very much from the check in to the check out
from
Submitted on 01-08-2016
Carlton City Hotel is just couple minutes walk from Tanjong Pagah MRT station. Service is great. Room is new and spacious. Room lighting is sufficient. Surprising plus is 'handy', a mobile phone with internet for free to use during stay. Very nice. From the hotel, we can easily walk to main attractions in couple minutes.
from Jakarta, Indonesia
Submitted on 03-08-2016
The Hotel is conveniently located at Tanjong Pagar, just walking distance to the CBD. Room was extremely spacious and comfortable. Service was top notch and accommodating. Singapore is very accessible by MRT and it certainly is a plus point that the train station is just 2 minutes away from the hotel. There is also plenty of excellent dining options just walking distance from the hotel. I would recommend: 1. Cake Spade the prettiest cake shop in the world and for also serving the best cheesec... Read more
from Milan, Italy
Submitted on 10-08-2016
Pros: Very convenient location, close to Chinatown, MRT station and several restaurants. Friendly staff. Nice and modern design. Good quality breakfast, not really wide choice though. Cons: The noisy room: the hotel acoustic insulation appeared to be poor. The bell of some close room seemed our, some noise in the water pipes was very clearly heard in the night, other guests (not well educated, i believe) made a lot of noise with big laughing and chatting at midnight and we were disturbed. Anothe... Read more
from
Submitted on 12-08-2016
When arriving at the hotel there was a problem with my reservation, that perhaps should of been sorted out between the hotel and the OTA, however the follow up from the hotel side to is to be commended. Rooms are clean and well equipped with a very large bathroom and great city views. Ordering room service was interesting, met with a lot of "yips" from the order taker and little if any information on the products available, upon delivery the food was dropped on a table still wrapped in plastic... Read more
from
Submitted on 13-08-2016
This is a great place for the corporate traveller. Well equipped comfortable rooms with complimentary wifi and mini bar packages available. Conveniently located and within waking distance of the business district. There's a number of bars and a hawker market close by too.
from
Submitted on 14-08-2016
Had a 2D1N at this amazing hotel which is located very near Tangjong Pagar mrt. For the price you pay, I'm sure this hotel won't disappoint you. Located very near to bars and some famous Korean restaurants, you will have the best choice of different types of variety of food to choose from. What's more, the breakfast buffet is simple yet very filling. They serve salmon too which is my favourite. My executive room is located on the 17th floor and the room is simply stunning. All I can say is, the ... Read more
from Bangkok, Thailand
Submitted on 04-09-2016
Carlton City Hotel was in a great location, opposite Tanjong Pagar food court, convenient store and market too. Service was excellent. Room was clean, bed was good, I got a connection room , so it's great. Got everything you need in the room. Free wifi and Free mobile phone for me to use while I was in Singapore, it's fantastic. Everything was great.
from London
Submitted on 05-09-2016
I used to stay at some of the more expensive hotels but decided to try the Carlton City because of its very competitive rate. I was not disappointed and would definitely recommend it as a more affordable option in Singapore. The room was fine and modern, it had lots of gadgets including a free mobile phone (sic!). A few points to note: - The save water policy is driven to a new level in their bathrooms. Expect delays with rinsing off soap and shampoo. - The WiFi is unreliable and weak - please ... Read more
from Manila, Philippines
Submitted on 06-09-2016
Took a staycation package for a night, and we took it because it was affordable for the brand. Its a new hotel too so we're curious to check it out. For tourists & businessmen, this is a great hotel, location is good as it is within the CBD, near the MRT station, and accessible to great shopping, tour and food places, as well to officers and convention centres. Room and its amenities are great, still fresh being a new hotel, and being within the CBD means the views are mostly of neighbouring sky... Read more
from Bangkok, Thailand
Submitted on 08-09-2016
Just stayed 3 nights at this hotel on a business trip and I had a great stay. The location is so convenient within the financial district, with many conveniences within walking distance. The hotel feels new and modern. Even if this may not be a luxury hotel, all the necessary amenities are available to make for a comfortable stay. Unlike many other hotels I'd stayed in, I also loved that the shower tap and temperature knobs are separate, so you just need to tune the water temperature once an... Read more
from Geneva, Switzerland
Submitted on 08-09-2016
Luxury hotel located in the financial district. Staff very nice and kind, rooms pretty big and well maintained. Rooftop bar have a beautiful view. Also the breakfast and the restaurant offer a good variety of food.
from turkey
Submitted on 11-09-2016
I use to stay here for every trip but stopped about a year ago as service and cleanliness had fallen off. I stayed again last week and the hotel had improved. Great service, clean and good rooms. Better then the red colored hotel across the street. Book the executive floor if you can. Worth the breakfast, free mini bar and evening buffet. Management has done a good job turning the hotel around. Well done!
from
Submitted on 11-09-2016
I'm spending this hotel (11th September 2016)and today it's my birthday.suddenly hotels stuff visited my room with cute birthday cakes and birthday card, What's wonderful surprised.....!!!thank you soooo much! I'm unforgettable memories and birthday !!! Thank you so much
from Singapore
Submitted on 12-09-2016
Spent an evening with a hotel guest and was immediately impressed with the courtesy and helpfulness of everyone we encountered -- from Taki in the lounge to Shek Erza (sorry if spelling is incorrect), I think he was at the Trading Floor, or the lounge for members, but he was simply amazingly accommodating without being intrusive! What a find. Food was good.
from Hobart
Submitted on 14-09-2016
Stayed here for 3 nights from 17 August with friends. We booked a Club room which cost a little extra but well worth it. Included buffet breakfast with a cooked option available, complimentary buffet snacks and drinks from 6-8pm in the Club Lounge. Fantastic value. The lounge is on the 28th floor so views are great and the staff are excellent. Special mention of one particular staff member Shek Ezra... He is the epitome of excellent customer service - remembered our names after only one v... Read more
from
Submitted on 16-09-2016
We recently stayed for 6 nights what a great place staff were so friendly nothing was to much trouble.room was clean with great views added bonus free mini bar and the breakfast provided a very good selection.finally I had my birthday on the 11th September 2016 and I was greeted with birthday cakes and a little card well done Carlton City what a great little added touch!
from
Submitted on 17-09-2016
The location is good, service is ok, and the room is cozy. However, many equipments in the room are not well-maintained. I would probably try another hotel should I have chance to travel in Singapore next time.
from
Submitted on 17-09-2016
Did a 1 night stay over a weekend with a friend whom came to Singapore for Concert. The hotel is one of the newer ones in this area, room was nice and clean. Good location, 3 minutes walk to the Tanjong Pagar MRT Station. Near the Tanjong Pagar Road where you can still find food after midnight, excellent location for foodie... Check-in & Check-out was fast, but all comes with a Price Tag. Anyway, decent rooms in Singapore are not cheap.
from
Submitted on 20-09-2016
We stayed for 9 nights during the F1 Grand Prix and the hotel was hard to fault. Room was a good size with a great bathroom. The free minibar was an unexpected bonus. The staff were friendly and the hotel manager even farewelled us. The only negative was the internet based TV, which unfortunately was not up to standard, however we were told that it was due to be replaced next month (However I am not sure that choosing a hotel based on the TV coverage would be a good idea anyway). Overall great ... Read more
from
Submitted on 21-09-2016
I stayed there for 7 months and after my experience I can say that if I ever go back to Singapore, this would still be my choice. The restaurant is ok, although nothing special (as all restaurants in Singapore) but it's not bad. The breakfast has pretty much everything you need and you also have a nice pool. The gym is small so sometimes it can be overcrowded. The rooms are very nice, modernly decorated with nice quality amenities.
from kuala lumpur
Submitted on 22-09-2016
My husband and I stayed here for 2 nights recently and we thoroughly enjoyed our stay. Location wise, it is convenient and central. The Tanjong Pagar Plaza was just across the road and so was the Amara hotel with its adjoining shopping place. Lots of bars around too. There is a supermarket Fairprice, also just across the road and many small shops. It is close to Orchard Road, by cab. Hotel wise, I think is is fairly new as everything was spotless and really modern. Our room on the 17th floor had... Read more
from Cambridge
Submitted on 22-09-2016
We stayed here for 5 nights during the Grand Prix, very good value for money, breakfast was excellent and kept us full till mid afternoon. The staff were very friendly and knowledgable. Only drawback was that just inside the room were a number of switches... One of these was to let the cleaner know to do our room! We were not told about this and do the first day we didn't have our room cleaned or any clean towels! š??” Apart from the above the beds were comfortable and the room was a decent siz... Read more
from Sydney, Australia
Submitted on 22-09-2016
This is a very good hotel without being over the top. Checkin is efficient, the room well appointed, a good rooftop bar and adequate breakfast. Response to a couple of maintenance issues was excellent when my power board tripped the room power and the attendance to a slow draining shower. All aspects of the room were excellent with well located power points, labeled light switches, very good bathroom with bath and shower, quiet a/c and a spacious style to the room. Wifi was free, easy to connect... Read more
from Hong Kong, China
Submitted on 27-09-2016
The location is perfect, you can see it right away when you exit from the Tanjong Pagar MRT station, even in the night, quite easy even for the first-comer to Singapore. My room was large and clean, and everyday their staff would tidy up my room, get my stuffs organized, I felt quite good when I saw everything in order when I came back everyday. No extrodinary views from the windows, only countless buildings, anyway, it doesnt matter too much to me. Breakfast is OK, you may check them from t... Read more
from
Submitted on 28-09-2016
We stayed here for a few days during our honeymoon and I can't fault it. The location is ideal to travel around the main spots in Singapore, brilliant restaurant, lovely rooms and the staff are very attentive.
from Perth, Australia
Submitted on 29-09-2016
Very nice hotel, in a great location with a myriad of good restaurants close by (try the Chimes complex opposite for a variety of cuisines and prices). Everything at the hotel was handled with efficiency and staff gave professional and friendly service. Stayed in an Executive Club room which provided a good range of extras well worth the additional price paid. Only minor criticism was the breakfast in the Executive Club was a bit the same every day, although the quality was good. The Raffles Ci... Read more
from London, United Kingdom
Submitted on 30-09-2016
It's not the best hotel by far. But it is modern, slick and a good location. The room was a good size, with everything you'd expect from a business hotel. Common areas were nice, and the cafes and bars are also very good. It's less than $200 it is excellent value, which is why I would recommend this hotel and the reason for the 5 stars.
from
Submitted on 02-10-2016
Stayed for a week for a holiday. Great location near Tanjong Pagar MRT station, a Fairprice 24 supermarket across the road, 5 to 10 walk to Chinatown and plenty of restaurants within easy walking distance. Stayed in a deluxe room with kingside bed. Good sized room and bathroom, great bath with large window to the room. Nicely appointed for a standard room. Staff were really attentive and helpful. I had a broken TV, with a minor problem with the screen shortly after checking in. After a call to... Read more
from Mandurah, Australia
Submitted on 04-10-2016
We have just stayed 4 nights at the hotel. Check in was fine, smooth and quick. Room had a king size bed, bath and shower. Flat screen Tv as well. Free wifi all over the hotel which we found was quick and no issues at all. The rooftop bar was a nice place to wind down in the evening. Nearest MRT station was less than 5 minutes away. While you are staying there, the hotel supplies you with a mobile phone which has maps pre loaded on it so you don't need to carry round tourist maps. You ca... Read more
from Southern England
Submitted on 09-10-2016
Researched Hotels in Singapore and went with this one & had a very happy stay. King Size rooms, very modern, good food in the evening, close to Tangan Pagor MRT (5 mins walk) and close to ChinaTown. Tip - have breakfast round the corner at the restaurant / cafe called Group Therapy - great place to mingle with the locals but blink & you will miss it (we nearly walked past it).
from Te Awamutu, New Zealand
Submitted on 09-10-2016
Had one night here in a club room and enjoyed our stay. Room was well appointed and bed very comfortable. Location was good for shopping and restaurants and only a $7.00 taxi ride to the Marina Bay Cruise ship terminal where we boarded our ship. Staff were professional and very friendly. Will definitely stay here on our next trip to Singapore.
from
Submitted on 11-10-2016
Very good room and fast check in ...helpfull front desk staff but the the service at the photocopy and fax was terrible..lack of understanding and not listening to what guest says end up rinting out so many color copys and evantually had to complain when the guy say we have to pay for the color eventhough we made sure he understand english that we say we need B&W Copy! Room is great,good choice for breakfast,close to the singapore metro networ and shopping district...not so far from the Sands H... Read more
from Aberdeen, United Kingdom
Submitted on 12-10-2016
The Carlton City Hotel (not to be confused with the Carlton in Orchid Rd) offers the most convenient locationl with the best value proposition in town. It is walking distance to China town is you are after some food at the hawker centers and right next to Tanjong Pagar MRT station, which is directly connected to the airport and will also get you to any other point in the city center cheaply. The hotel itself is quite new and I find the value for money proposition quite good. It has a nice bar at... Read more
from
Submitted on 16-10-2016
First time staying here out of the many times in Singapore. Will NEVER stay here again! Rooms are damp and mouldy. Bathroom walls stained, toilet flush did not work. When I provided feedback, all they could tell me was sorry but we do not have any other rooms! Just what we needed to ruin our vacation!
from Hong Kong, China
Submitted on 18-10-2016
Location is near the business district and convenience to business travellers. The MRT is just cross the street at the back of the hotel, not more than 3-5 mins walk. The famous Maxwell Food Centre is within 10 mins easy walking distance. There are also many other eating places closely nearby. The NTUC, local supermarket and many fruit stalls is right opposite the hotel. The lobby and the front staff are good. In the room, we found that the bathtub and the sealant in the shower glass panels ... Read more
from Zwolle, The Netherlands
Submitted on 19-10-2016
Especially the service in the Carlton City Club Lounge provided by our waiter Shek Ezra was excellent. Very friendly and personal service. The breakfast and food in the lounge was very nice (delicious) and the atmosphere is very good.
from
Submitted on 19-10-2016
We arrives to Singapore for a short vacation with our 2 year old. On arrival, we were provided with the room without a delay, and the room was everything we hoped for... very comfortable bed, bathroom was perfect. We stayed at the hotel only at nights and there were no disturbances. We ordered in room dining when we came back to the hotel for all 3 days and, service was excellent. Order came in twenty minutes and tasty. It was a relief to have such a wonderful resting place after sightseeing. We... Read more
from London
Submitted on 21-10-2016
Brilliant hotel, great location, and the best customer service I ever received in any hotel ever. From the moment me and my husband arrived, to the day we left, I couldn't believe the level of service we received and got me thinking - why other hotels can't be the same..it should be standard. Anyway, we booked through a third party website and got great discount and got a deluxe room. We didn't choose to upgrade as we didn't think it was worth it. To upgrade to an Executive room, you can top up ... Read more
from
Submitted on 24-10-2016
My husband & I are very happy to stay at this hotel for 8 nights. Good location: near MRT station (Tanjong Pagar) which is close by to Marina Bay Sands, Gardens By The Bay & approximately 8 minutes walk to the China Town. We also traveled by taxi to various places with very reasonable fares. The room was very clean. The bed & pillows were very comfy. Nice size bathroom with separate shower & bath tub. The white towels were soft & fluffy. Friendly staff & amazing service. Average size swimming... Read more
from London
Submitted on 28-10-2016
Second time staying at this hotel. I have nothing but good things to say about it. The staff are polite and helpful, the location is great, with very easy access to Tanjong Pagar MRT and plenty of taxis outside. The supermarket opposite is open 24 hours and has lots of great stuff. The plate restaurant downstairs offers a hge selection of food and the breakfasts are catered to every taste (European/American/Asian). My room (1618) was always made up on arrival, the bedding was superb and I was ... Read more
from Launceston, Australia
Submitted on 28-10-2016
Fabulous hotel in an excellent quiet location. Beautifully appointed rooms with magnificent city views. Very happy with the pool area. The Concierge was excellent as was the doorman. Outstanding service. Would definitely recomend.
from Invercargill, New Zealand
Submitted on 28-10-2016
Without a doubt one of the best hotels we have ever stayed in. Rooms are beautiful, clean and good size, pool and gym area are great and a beautiful sitting area round the pool also. The staff are fantastic, friendly, very polite and so super helpful, they could not do enough for us. The location is perfect, is a hop, skip and a jump away from the Tanjong Pagar MRT station and malls across the road from it. We had breakfast every morning, breakfast was beautiful and fresh, fantastic price (es... Read more
from London, United Kingdom
Submitted on 01-11-2016
Excellent position, short walk to MRT. Rooms very comfortable. Breakfast is hot and great choices, staff friendly and very helpful. Quite a few shops across the road from hotel and others within easy walking distance.
from Melbourne, Australia
Submitted on 02-11-2016
nice location (closed to Chinatown and MRT station). Clean and decent room. The complimentary smartphone comes really handy, it provided me with complimentary local calls and internet data and saved me a some headache of getting a local sim card.
from Perth, Australia
Submitted on 04-11-2016
We were met with a smile upon arrival and our room was very nice. We had a massive discount all you can eat buffet dinner of high quality. The pool was adequate and gym serviceable. The location is on the edge of Chinatown and nearby maxwell centre for a great feed. It appears there is a nightlife area nearby. Across the road is a massive convenience store. The mrt is nearby and makes easy access to the rest of singapore. The coffee at the cafe downstairs is excellent and you can get a good pric... Read more
from Kuala Lumpur, Malaysia
Submitted on 06-11-2016
5 mins walk from Tanjong Pagar Mrt station, near to many restaurants and there is a shopping mall just next to the hotel. Very good location. Check in process was simple and fast. Friendly staffs, clean and spacious room. It is value for money.
from Adelaide, Australia
Submitted on 10-11-2016
Highly recommended as a stopover. Visited with my family and we enjoyed the bed size (king), the breakfast (continental with fusion of Asian and European) and the pool area. Concierge service was a big help to us as well. We had lost some luggage and they saved it for us.
from Melbourne, Australia
Submitted on 11-11-2016
We stayed here for 4 nights at the end of September and were very pleased with the room and services provided by the hotel. Breakfast was well worth it. However, on our return for a night on our way home, we were allocated a disabled person room. This room only had a hand held shower over a bath with a very wide edge to negotiate your way into the bath and was very hard to use. My wife still has the bruise on the inner knee to prove it. Water went everywhere including the blind on the inside of... Read more
from Hong Kong, China
Submitted on 11-11-2016
The location is good that easy to get food and stuff, also the China Town and Maxwell Food Centre. The rooms are clean and I love the comfortable pillow the most. The shower gel and shampoo refill everyday. The reception staff were nice and the process is quick and clear. Most thanks for the Duty Managers nice and patient.
from Rochdale, England, United Kingdom
Submitted on 11-11-2016
Just spent a fantastic three nights at the Carlton City Hotel, Singapore. The staff were amazing, friendly, helpful and warm. Arriving at the hotel from the UK very early morning (0930) I was expecting to be told that check in would not be available due to rooms not being ready etc, this was not the case. Kesavan on reception greeted me with a warm smile and not only assured me he would allocate me a room immediately but also gave me a choice of floors! All the staff here are professional, polit... Read more
from Singapore, Singapore
Submitted on 14-11-2016
Needed a weekend rest and got a complimentary upgrade to the room on the higher levels. It was quiet and undisturbed. Love it that i can get my local food fix at the market nearby and there are many eateries/bars within vicinity. Walking is encouraged. 100am was also near where I bought my snacks (NTUC finest) for couch potato activities, especially when this hotel have the FOX movies premium channel, which was superb as I love movies. Room service was also good, they served really delicious h... Read more
from Sydney, Australia
Submitted on 15-11-2016
I was so contemplating changing my hotel to stay at Marina Bay sands but I'm glad I didn't. Carlton city was an ideal hotel LOCATION Close walking distance to Chinatown, about 5 min. 2 minute walk to a metro stop. We found we walked quite a bit so waking back from the marina may have taken about 25minutes but it wasn't too bad. Singapore is quite flat so it's easy you walk around. It has a hawker market close by along with a supermarket across the road. Plus plenty of other bars and restaurants... Read more
from Cagayan de oro City
Submitted on 15-11-2016
We stayed here for 10 nights and its a very accessible hotel the restaurants and laundry coin place , and market and MRT is super near you can even walk :) and across the hotel is a fruit stores and a grocery its amazing!! the room have a nice view to their big huge harbor :) seeing huge ships with a lot of cargos which needs to be deliver to other far away countries.I love Singapore tunnels it's awesome!!!
from Montreal, Canada
Submitted on 19-11-2016
I have traveled to many countries and stayed at a lot of hotels and this was one of the best experience I've ever had. I went to Sg before heading to the Philippines and went back after for few days before heading home. For the second time I had already booked at a different hotel as I wanted to stay in a different neighbourhood (and really regretted it). The service here was out of this world! Everyone, I mean EVERYONE at the hotel goes out of their way to ensure that you have the best stay pos... Read more
from Hong Kong, China
Submitted on 20-11-2016
When checking-in the credit card was declined. Staff not friendly at all. After withdrawing cash, they did not show any helpful attitude in spite of the unease. Bedsheet dirty. TV channels not working. Yellow spots on the floor of the bathroom. Wifi working alternatively. Poor breakfast. Quite an horrible experience. A special mention for the gentleman at the reception: Arif or similar name. Horrible attitude towards clients!!! Not helpful at all. Not suitable to manage with customers (I do an... Read more
from Kuala Lumpur, Malaysia
Submitted on 20-11-2016
From the pictures online, this hotel didn't particularly give me much of an impression but checking in, everything almost exceeded my expectations. The beds in particular were wonderfully comfortable, with some of the softest and most silky smooth sheets I have ever seen in a hotel (even better than many luxury ones). In fact, it was so comfortable i had trouble getting up or even wanting to go out to do anything. Haha. Location was also great, with shops and food all around and an MRT just roun... Read more
from Vaison-la-Romaine, France
Submitted on 24-11-2016
We had stayed at the Carlton City Hotel two years ago and liked it very much so of course came back before leaving on a cruise this October and on our way back in November. What can I say? The hotel has become even better than last time. Wonderful staff that goes out of their way to be helpful. We felt so pampered! After a little hickup Carlton's charming front office manager Shaari Jamal upgraded us to club class on our way back which means a room on one of the upepr floors with great views ov... Read more
from
Submitted on 26-11-2016
Looking for THE great place to stay in Singapore? Singapore Carlton City Hotel our absolutely favorite. Very nice hotel, real great people and every time helpful. And by the way. It's just about 500m away from the famous Chinatown. Thanks for staying there.
from
Submitted on 28-11-2016
The hotel is quite nice, but their customer service at the check in desk is terrible for a five star hotel. It took an hour to check in when we made reservations well ahead of our trip. Very unpleasant staff who didn't even address us with our names or acknowledge us. Just took our documents, didn't say a word and were reluctant to answer our questions. We booked three rooms and well in advance, asked for extra bedding in one of our rooms to accommodate three people. We waited an hour to finally... Read more
from Frankfurt, Germany
Submitted on 30-11-2016
Not a fan of sharing my travel experiences but this hotel has blown me away. It was our first time in Singapore and we really scored a great deal with this one. They had given us a memorable stay! To start of, great location, downtown but easily accessible. The hotel itself is very beautiful. We stayed on the highest level and the view is amazing. The room was spacious and modern. The most comfortable bed ever! All thanks to Lea! She really see through our stay, from first until the last day. Sh... Read more
from Florence, Italy
Submitted on 01-12-2016
I had a great time at the Carlton City. The location is perfect (close to chinatown and MRT), the hotel is wonderful and most of all they have great staff. They were always very polite, helpful and ready to organize everything for us. I noticed at the airport (on my way back home), that I had forgotten my wallet in the safe. There was no time to go back and get it, so I gave the reception a call and they sent it to the airport by taxi. 30 minutes later the taxi arrived at the airport and gave it... Read more
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