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Park Royal Puerto Rico at Club Cala

San Juan, , US (SJU)

Room rates from:
$225 $158
Avg. Nightly Rate
Hotel + Flight from
Starting from:
$909 $759
Per Guest for 4 Nights
Based on 486 reviews
These lovely Mediterranean-style villas are set on the southeast coast of the island, overlooking the Caribbean.
Room & Rates
1 Bedroom Villa - Park Royal Puerto Rico at Club Cala - 1

1 Bedroom Villa

Starting from
$225 $158
Avg. Nightly Rate
  • 1 bedroom, king-size bed
  • Spacious living room with full-size sleeper sofa
  • Furnished balcony overlooking garden, marina or pool
  • Kitchen includes dishwasher, refrigerator, stove with oven, microwave, coffeemaker, utensils and cookware
  • Separate dining room
  • Air-conditioning
  • LCD TV
  • Laundry, washer/dryer, hair dryer, iron/board
  • In-room strong box
  • Laundry area with washer and dryer
Hide room details
2 Bedroom Villa  - Park Royal Puerto Rico at Club Cala - 2

2 Bedroom Villa

Starting from
$293 $205
Avg. Nightly Rate
  • Master bedroom / king size bed
  • Second bedroom / 2 twin beds
  • Spacious living room with full-size sleeper sofa
  • Furnished balcony overlooking garden, marina or pool
  • Kitchen includes dishwasher, refrigerator, stove with oven, microwave, coffeemaker, utensils and cookware
  • Separate dining room
  • Air-conditioning
  • LCD TV
  • Laundry, washer/dryer, hair dryer, iron/board
  • In-room strong box
  • Laundry area with washer and dryer
Hide room details
3 Bedroom Villa  - Park Royal Puerto Rico at Club Cala - 3

3 Bedroom Villa

Starting from
$361 $252
Avg. Nightly Rate
  • Master bedroom with king size bed
  • Second bedroom with king size bed
  • Third room with 2 twin size beds
  • Spacious living room with full-size sleeper sofa
  • Furnished balcony overlooking garden, marina or pool
  • Kitchen includes dishwasher, refrigerator, stove with oven, microwave, coffeemaker, utensils and cookware
  • Separate dining room
  • Air-conditioning
  • LCD TV
  • Laundry, washer/dryer, hair dryer, iron/board
  • In-room strong box
  • Laundry area with washer and dryer
Hide room details
Park Royal Puerto Rico at Club Cala
50 Club Cala Drive | Palmas del Mar, Humacao 00791, Puerto Rico , Humacao, US 00791


Located only 20 minutes from Humacao and a 45-minute ride from San Juan.

Resort Details

A significant part of the larger Playa del Mar beach resort community, the Park Royal Club Cala welcomes guests to the best in seaside residential vacationing and leisure that offers facilities such as:

  • Two Championship Golf Courses
  • Multiplex Tennis Center
  • Horseback Riding Stables
  • Two Swimming Pools - Oasis and Lagoon
  • Jogging Trails
  • Boat Marina
  • Sundecks
  • Three Miles of Beautiful Beach

Accommodation Details

One, two and big three-bedroom units are each equipped with a charming kitchenette and full appliances for the extended stay of a lifetime. New duvet covers over hotel bedding in nearly every unit, Park Royal famous service and fanatical cleanliness helps every guest to settle in and feel right at home.

Entertainment & Activities

You can enjoy total comfort in these villas, as you experience the best entertainment of Puerto Rico nearby. There are many local attractions, great eco-tourism activities, and excursions that you may have a hard time deciding which to go to, not to mention exciting casinos, night clubs, colonial architecture, untouched forts and great shopping!

  • Golf (+)
  • Lounge/Bar (nearby) (+)
  • Outdoor Pool
  • Restaurant (nearby) (+)
  • Tennis Courts
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 486 reviews
from United States
Submitted on 16-05-2016
Great resort for a totally relaxing vacation Should you desire to go outside of the resort - rent a car grounds well kept and staff genuinely friendly. Activities around poolside added a special touch
from New York
Submitted on 21-05-2016
Puerto Rico quiet side of the island, if you're into golf and this is the place to be, plenty things to do just on the grounds of Palmas Del Mar. We stayed Anaconda did most of the cooking but did go out some nights, nearby there is ample grocery stores to shop from
Submitted on 23-05-2016
I would highly recommend club cala to anyone that is traveling to puerto rico. I prefer a more secluded spot. The grounds are kept very well. The staff is very friendly. I think the night auditor could smile more, and be a little less short with people. But over all she was nice. We had an experience that we will never forget! Thank you for our stay. We will return soon.
from Sabana Grande
Submitted on 23-05-2016
It is improving from years before but needs to look back to the late 90's and try to match those years... Refurbish some the villas, pool is been also upgraded... Need more activities for guests from Club Cala...
from Rincon, Puerto Rico
Submitted on 23-05-2016
The resort is clean and well maintained. The staff is friendly and very helpful. We have stayed there previously but there is not much to do there. I feel there should be some excursions to area attractions.
from Altus, Oklahoma
Submitted on 29-05-2016
We traveled to Humacao Puerto Rico this month and stayed at Club Cala. This resort is breathtaking. We had a villa overlooking the water. It was quiet and peaceful. The staff was very helpful. The restaurants were marvelous especially Chez Daniel. We loved riding around in the golf cart and enjoying the gorgeous scenery. We did not want to leave. I don't know how we will ever top thus vacation!
from Gurabo
Submitted on 31-05-2016
Stayed during 21 to 28 of may week. I am owner of that week on pool side. They make me wait 5 hours to make check-in. The administrators choose to rehabilitate the main pool under this high season. The washer/dryer was broken and they change it, but lobby staff did not have information I was force to talked to maintenance people and explain them the situation.
from Bayamon, Puerto Rico
Submitted on 01-06-2016
It's is a great place expensive but man everything was great the staff the ambiance the pool the beach sites, restaurants, even do I had to work the weekdays my wife and daughter felt like it was home, the great thins was that I work in Centro Medico it was one hour 25 min drive and it I got late the staff would let me use the pool late thanks a lot hope to come back again whit my family great vacation
from Toa Alta, PR
Submitted on 03-06-2016
Excelent vacation. They are making remodelation which is great, because they are adding things like individual spa for each villa. They are going to build a restaurant. Still the place is well keep. The employes are courteus and eager to help. Since a started going a few tear back there have no been a year that a had anything but a good time.
Submitted on 06-06-2016
The trip Advisor " Marylou " was very help full in all of the questions asked.... due to that we will make more reservation soon for another occasion. Excellent vacation. They are making remodelation which is great, because they are adding things like individual spa for each villa. They are going to build a restaurant. Still the place is well keep. The employees are courteous and eager to help. Since a started going a few tear back there have no been a year that a had anything but a good time.... Read more
from Toa Baja, Puerto Rico
Submitted on 13-06-2016
Comfortable king bed, fully functional kitchen, dish washer, laundry, hot water, poolside villas, walking distance from beach, free tour of forrest, pay extra for horseride along beachside, seafood restaurant near marina
from Jacksonville
Submitted on 14-06-2016
We agree that Palmas del Mar is a beautiful location. However, Club Cala can do so much better and has the potential to be a great vacation destination. But as is, the lack of detail and the lack of customer service is very disappointing.
from New Hyde Park, New York
Submitted on 19-06-2016
I was traveling Puerto Rico for fun and family visits.Rented a two bedroom unit at club cala. I was somewhat apprehensive because of several bad reviews I read about the resort. To my surprise the resort was very well maintained. All the staff I dealt with, from checkin to maintenance to the pool staff were very friendly and courteous. One issue I found annoying, is that they charge $11 daily for use of facilities, which really is just the pool. The 2 bedroom unit I had was at ground level near ... Read more
from Hatillo, Puerto Rico
Submitted on 20-06-2016
In this vacation we are very pleasure. The pool are very good. My child liked so much. The property is precious. And the room are very private and nice. Also the dairy activities are very motivated. I recommends this place for vacation in family
Submitted on 23-06-2016
The employees were very friendly and always happy to help with anything we needed. Isaac, the shuttle driver was very friendly and informative. The power did go out due to storms while we were there. The front desk staff were loaning flashlights and letting guests charge the phones in the lobby. I wish that wi-fi was available in the rooms. Can't wait to return and will definitely stay at Club Cala again.
Submitted on 25-06-2016
The resort was very nice, the unit was a good size, and a very large outdoor patio/balcony with a picturesque view of the canal:) However, the tile floors in unit need to refurbished:( We really enjoyed Karaoke and the 'Dive-in' movie night at the pool, hosted by the resort. Also, the resort was in close proximity to the beach, the casino and airport - not to mention, an easy day trip to San Juan and the Rain Forest. Shout out to Enrique and Ramone aka, the night rider - these guys were the b... Read more
from Bayamon, Puerto Rico
Submitted on 27-06-2016
Excellent hotel. The rooms are very clean and spacious. Large living room, kitchen, balcony, and bedrooms. We also have two bathrooms. Everything is well kept. The staff is great and their service is excellent. We cant wait to get back.
from Guaynabo
Submitted on 05-07-2016
On Saturday's arrival, they were extremely unorganized. In my 34 years of going, we hadn't seen this amount of mad guests. When we got to the villa we didn't get the housekeeping things we usually get, the stove was disconnected and the icemaker was broken. This was in a recently remodeled villa... the previous management kept the villas in proper working conditions, even if they weren't remodeled.
from Troy, Michigan
Submitted on 09-07-2016
Reserved 3 BR unit, put in 2 BR with blow-up mattress (7 people in unit for 6!). Over many days, repeated promises to move us -- once being told our unit was being cleaned & prepped as we spoke! -- but didn't happen in the 5 nights we stayed. Left in disgust mid-week instead of weekend. Inadequately supplied with linens, kitchen utensils & pans and requests for those ignored except for delivery of ONE extra bath and 1 dish towel. Even 8 & 9 yr. old grandkids remarked on how little was in the kit... Read more
from Houston, Texas
Submitted on 12-07-2016
Please be fair with all your guests. Treat everyone equally. Non speaking guests are paying guests too. Restaurant servers are very rude and have bad attitude. The problem is the restaurant manger does not care about service. Fire the manager and get one who knows that customer service is the top most important in Restaurant business.
from Puerto Rico
Submitted on 13-07-2016
Stayed at Park Royal a few days after the 4th of July holiday. It was a bit crowded and the Shuttles took a lot of time to get to places. After the first few days, many people checked out and it was calmer. After those days the pool and the beach were less crowded. Positive: We had a nice Harbor view. You must visit the PescaderĂ­a (Seafood) restaurant which has the freshest and best-tasting fish around. I recommend to rent a golf car (about $55 per day) since there are a lot of places to see... Read more
from Valrico, Florida
Submitted on 13-07-2016
This is a timeshare facility. The reason we come is location to family. In this visit, i experienced, 1 frying pan, 1 pot, 1 small pot, no serving dishes, no mixing bowls, no dish towels and chipped glasses. This unit was for 8, it should be heavy on kitchen tools.
from Silver Spring, Maryland
Submitted on 16-07-2016
Club Cala was an amazing vacation for our family. The service was exemplary and everyone was willing to help. We loved all the restaurant choices and ability to have different foods every day. I highly recommend this resort to anyone. There is so much to do and see in Puerto Rico.
from Arecibo, Puerto Rico
Submitted on 16-07-2016
the livinroom sofa was damage,old and the dinningroom only have four chairs instead of six.The TV was very poor, .I call for a disability villa, because I"m operated on both knee, and I can walk long distances. They took me villa 1034 that has three stairs to get up.
from New York City, New York
Submitted on 25-07-2016
Room required lots of stairs to get to and there were stairs in the villa, with a toddler this was not an ideal set up. The master bedroom could have used a table, desk or bench to allow for a place to put a suitcase to not have it thrown on the floor or throw it on the bed. A nonstick frying pan would be more usual for a stress free cooking if needed in vacation. I had the worse experience trying to simply make some pancakes. They had to move us to an alternate location because they had a situa... Read more
from San Juan, Puerto Rico
Submitted on 26-07-2016
Three stars is good compare to my other family reviews. I should give less but it was nice surrounding the hotel and community. The villas were old fashion and a lot of maintenance needed. Some villas are remodeled, ask for them when reserving.
from San Sebastian, Puerto Rico
Submitted on 02-08-2016
The villa was excellent and clean. The pool was excellent and clean. The Club Cala location is super, stores and supermarket near the place. Also beautiful beaxh and excellent restaurant. Excellent place for family, love it and I will return again.
from Guaynabo, Puerto Rico
Submitted on 03-08-2016
The rooms is in good conditions anda the service is properly. But the access to rooms nearest to swimming pool need a ramp for pickup all the stuff to the room. its difficult to manage because you have some stairs that not easy to access the room.
from San Juan, Puerto Rico
Submitted on 08-08-2016
My husband and I have been members of Club Cala, under many different administrations, for the past 29 years. it is a time when we meet friends, share old memories and construct new ones. Nevertheless, together we have also seen the resorts amenities shrink, not only in their amount but in their quality, to the point where the only incentive to continue going every year are the people we are going to meet. This year we arrived to villas with new floors and bathroom equipment and tiles, but with... Read more
from St. Maarten-St. Martin
Submitted on 09-08-2016
We arrived at this resort quite late. There were no possibilities for getting something to eat. We were pointed in the direction of two vending machines. The one for snacks was not in operation and the items seem like there were there a long time. From the outside the building looks quite inviting, however inside was quite bland. No working phones, no wifi possibilities in the rooms. The t.v was missing in one bedroom. We were truly disappointed. We relocated the next day. In looking for other a... Read more
from Bronx, New York
Submitted on 10-08-2016
Beautiful Place, Relaxing, Convenient and close enough to fun attractions. Attentive staffs. Fun activities on site. Cute Little Plaza. Love the idea of the golf cart rentals so that you can go around and view the sites which are beautiful.
from Orlando, Florida
Submitted on 15-08-2016
Resort was ok, lost power for almost 2 days. A lot of stairs that are slippery. Pool under construction. Over all it was just ok. It was one of my timeshares so that's why we chose this resort to try it out. Prob will not go back unless nothing else is available.
from Portsmouth, Rhode Island
Submitted on 15-08-2016
Beautiful property and friendly staff. Unit was not very appealing because the furniture was uncomfortable and the air conditioner did not work well and was very noisy. Also, there is no wifi service in the unit and often none in the lobby either.
from Chino Hills, California
Submitted on 30-08-2016
My friends and I had decided to stay here for our reunion in Puerto Rico. The property has a very homey feel, complete with two bedrooms, bathrooms, and kitchen with all the necessities. Additionally we received the benefits of a hotel, with fresh towels and toiletries, beach and pool access, and free shuttling to the Wyndham properties. Service was efficient and the front desk helped us extensively with planning our activities during the stay.
from Port Orange, Florida
Submitted on 31-08-2016
The resort was clean, safe and convenient to all the activities we wanted to do. Rooms were beautiful, view was perfect. Staff was very helpful and friendly. Really enjoy the activities at the pool in the morning and afternoon. I would vacation there again.
from Maryland
Submitted on 03-09-2016
Don't be swayed by the negative reviews. I stayed here for a week and had a wonderful time. The staff was more than accommodating with my questions or requests. You can take a free shuttle to the Wyndham hotel (5 mins) for free from 8AM until Midnight. The rooms are right by the plaza that has many restaurants from casual to fancy and have all major cuisines. There is also a local market for any items you forgot or need. The pool is open from 10AM to 10PM with events about every hour incl... Read more
Submitted on 05-09-2016
This hotel is undergoing much needed renovations. Unfortunately our room has not benefited from the upgrades yet. There is no internet in the rooms, Only one pool is open as the 2nd is temporarily closed to add a new wet bar.
from Chicopee, Massachusetts
Submitted on 07-09-2016
Newly renovated two bedroom units was spacious and commanded beautiful views of the harbor! Palmas is a very well kept, planned community that offers all the amenities you need. Staff was courteous and always ready to help.
from San Juan
Submitted on 08-09-2016
The Royal Club Cala is a very good vacations alternative when you visit Puerto Rico. This Club have a very good services at excellent East Area of Puerto Rico. It is a good alternative if you vacations with your family.
Submitted on 12-09-2016
Just returned from Puerto Rico and stayed at this resort for a week. We got in late and a storm had knocked out service to our reserved suite. We had to squeeze into what was available for the first night. Not very happy at this point. By the time we were up in the morning Iris (great customer service) and team had already made arrangements to move us to the nicest Suite they had for the remainder of the trip. Complete with hot tub! We went from being ready to check out and make other arr... Read more
from Vega Baja
Submitted on 12-09-2016
Had a great time with family & friends, had a couple of issues but taking care immediately. The resort in running updates that should improve the exteriors of the complex. Still they can improve on better outdoor activities.
from Toronto, Canada
Submitted on 13-09-2016
The units were spacious and accommodated 6 adults and 2 children well. the necessary amenities were there dishwasher, washer and dryer and in good working condition. If you plan to make your own meals there was a shortage of cooking utensils such as mixing bowls, salad bowls and baking pans etc. The WIFI only worked in the lobby and it was slow. The staff was polite but was unable to answer most of the questions we asked. However, the floors needed to be cleaned properly, the patio were diff... Read more
from Las Vegas, Nevada
Submitted on 14-09-2016
The 2 bedroom suite overlooking the harbor was clean, cushy, nice kitchen and great TV. Unfortunatly WiFi is only in the lobby. There are nightly events such as movie nights and pop corn. Easy to get to --and the staff--specially Iris--are great.
from Austin, Texas
Submitted on 15-09-2016
My husband and I spent our week at Park Royal in Puerto Rico. Very nice location, great staff, but the room amenities were below par. Stove top burners didn't work until we fixed them ourselves, microwave handle unattached on the bottom, sink disposal bearings were bad so when we used it the noise was unbearable, and the fridge was missing a shelf and drawers. The air conditioner thermostat setting seemed to only work blasting cold or off. The pull-out sofa bed was unusable due to super thi... Read more
from Southfield, Michigan
Submitted on 17-09-2016
We in general enjoyed our stay. We had one night without power but in genreal it was a nice cozy place to stay! The staff was kind and helpful. The shuttle was appreciated. It was a nice romantic getaway.
from Walnut Creek, California
Submitted on 17-09-2016
This a basic condo redo property. The location is far from San Juan, parking is limited and getting to the room is a haul. The decor is sparse and the comfort is average. I believe there is a remodel going on. So, at least decor is being addressed. Also, there is no wifi in the rooms and the dish network was really blurry and kept going out.
from Brooklyn, New York
Submitted on 20-09-2016
Very clean and not over crowded with guests. A lot of activities on the premises to do with the family. Your able to share other nearby hotel amenities which was great since there is no excerise in the Cala Club. Only rated a 3 and not a 5 because there is no WiFi or Internet access provided in your room. Free WiFi only in the lobby. A stay here diffinetly brings the family together and away from the the Internet and cellphone as your cell service is at 1 or 2 bars at the most. The near by beach... Read more
Submitted on 23-09-2016
Not only is the service bad but the buildings are in need of renovation. We started with our villa not having a coffee maker we called and they said we will bring it right up it took 4 hours and filters were brought to us the next day around noon. The bath tub was chipping from where they had tried to paint it you needed to be careful or you would cut yourself. The kitchen was nasty broken and chipped tiles, the stove as dirty with chipped porcelain and rust marks all over it the floors were dir... Read more
from Areccibo, PR
Submitted on 24-09-2016
I vacationed at Club Cala with my girlfriends. We all enjoyed the resort, especially the restaurants (my favorite is Bistro Rico, with delicious Puerto Rican cuisine!), the casino, aquaerobics in the pool, and stretching exercises on the beach. There's lots of shopping and restaurants outside the resort, too, sightseeing, and gorgeous beaches. When you go, you must try the local bakeries with the most delicious pastries and breads.
from Quebec City, Canada
Submitted on 24-09-2016
Good location, safe and quiet But very noisy at the pool The musicis too loud butotherwise everhing is fine Dont go there for the beach cause is not very clean Very good restaurant at the marina Grocery store at walking distance
from Port Jefferson, New York
Submitted on 25-09-2016
Club Cala was a great place to stay. Not perfect but all around great. if you are looking for a five star pampering property this is not it. If you are looking for a clean, good location, helpful staff type place, this is for you. The front desk staff was always ready to help us with any of our excursions, inquiries or restaurant suggestions. We loved taking the shuttle over to the Wyndham for swimming at their beautiful beach or the restaurant and casino. Shuttle was quick and easy and driver a... Read more
from Naguabo, Puerto Rico
Submitted on 28-09-2016
It needs some repairs, specially the bathrooms and some equipment, they are renovating some of the rooms and adding a bar in on one of the pools. Basically the site is good and the attention is better. We had a power emergency during our stay and there is no power plant on site. But they were great in re-localizing us to a near suite that had, so we spend the nite ok. But they should think about getting one.
from Apple Valley, Ca
Submitted on 28-09-2016
Loved the villas that we were assigned, had a gorgeous view from balcony boats docked. We were able to tour the natural forest nearby, they have quite a few choices to select for dining and venturing into Humacao is not far for your shopping needs. Staff very helpful in providing information, quite friendly, and made every effort to keep guests comfortable during power outage mid week. We toured most of the island versus checking out the resort which sits on 3,300 acres. There are many activ... Read more
from Brooklyn, New York
Submitted on 28-09-2016
The bed in the big room was fine,however one of the beds in the second bedroom needs to be change ,which I told them about. Unfortunallly we were there for the black out.but club Cala did an excellent effort to accommodate us in another place we were very please and thankful . I will definitely go back.
from Edgewood, New Mexico
Submitted on 03-10-2016
We really enjoyed our vacation at Club Cala. Views and landscaping are beautiful. All the people were helpful and friendly. The service was great as they responded to our request in a very timely manner. The unit need a little updating especially the bathroom. Unfortunetly we were there during a blackout and our units had no backup generator. The staff promptly arranged for us to move to another location with a generator and we continued to enjoy our time in Porta Rico.
from Ehrenberg, Arizona
Submitted on 07-10-2016
We were fortunate enough to get to spend a week at Club Cala. We have stayed twice now. Awesome staff, awesome rooms, great poolside activities and awesome activity directors. We had a great time and look forward to coming back next year with more family. The Restaurant - Fish Marketplace - had awesome food!
Submitted on 08-10-2016
A wash cloth was used by my with to remove make up. The housekeeping supervisor told me that makeup will not come out in the wash. I do the laundry at my house and if every woman that used make up damaged a wash cloth beyond repair because of makeup. I asked if they were going to bleach the towels and I was told yes but it wouldn't come out. They charged me $5.00 for a wash cloth. Imagine if they charge everyone for a wash cloth, just wash the one they say it's damage and still take your $5.00. ... Read more
from Vernon
Submitted on 09-10-2016
After reading other reviews I was a little sceptical. Once there however we were extremely happy with the harbor front villa and the excellent service by the very professional staff. From the time we arrived and we're greeted by Iris at the front desk and to the time we checked out 7 days later we couldn't have been happier. The beach the horseback riding the food everything really couldn't have been better. Maybe if the other pool had been open it would have made it perfect. Really though we di... Read more
from Fauquier
Submitted on 10-10-2016
This is the second time we had stayed at Club Cala. The grounds are well kept and there were improvements to the grounds from the last time we had stayed. The location is good, you are a walking distance from many restaurants and have use of a beautiful beach which you are shuttled to. The 1 bedroom is spacious, plenty of closet space, pantries to put your stuff away and it is a full kitchen with the bare necessities for cooking. But the one bedroom suite we stayed in needed lots of TLC. It fe... Read more
from Hallandale Beach, Florida
Submitted on 10-10-2016
The common grounds are well manicured and maintained. There is no beach at this resort and no gym. One day we had to wait forever for the shuttle that we paid for $11 per day for it to take us to the beach. The rooms need updating.
from East Stroudsburg, Pennsylvania
Submitted on 10-10-2016
This is our second year at this resort & it is spectacular. It's always clean , quiet & the food is great . I only wish the staff was friendlier & more accomdating. Part of the attraction to this resort is the privacy !
from Belgium, Wisconsin
Submitted on 12-10-2016
Only cleaned once during the week. One of the two pools were closed all week. Which left the other one Over crowded. Staff was not helpful. The actual location was very nice and safe. There are a lot of other properties close by. The beaches were ok but not very clean. We asked for beach chairs to be unlocked and they never showed up to get them for us. It was the off season for them and instead of that being a time to over deliver to guest we seemed like a burden to them.
from Kansas City, Kansas
Submitted on 16-10-2016
Old property in need of major overhaul. The air conditioner sounded like an airplane motor. The living room furniture was 1970 era, well worn, not very clean. 2 sets of stairs in the unit, stairs down to the street. Parking on a hill, half a block from unit. Location not convinent to ocean. Small mall within walking distance with good restaurants and general store. Staff not very friendly.
Submitted on 18-10-2016
We stayed at Club Cala for a week in October. Was first time visiting outside of San juan puerto rico. The Palmas Del Mar area was beautiful despite the rainy weather. Was disappointed that they told us the second pool was opening the next day, and it didn't. They told us this quite a few times. The pool that was open was full of children and far from relaxing. I was disappointed that they advertise a beach, but the only beach near was full of seaweed and so rough. Was also very disappointed th... Read more
from Tampa, Florida
Submitted on 20-10-2016
This is my 3rd trip to Puerto Rico in two years Cons: check in was lengthy and slow. Be prepared to wait. 2. There is very little to do in the area. Really don't recommend this place unless you just want to relax. 3. No night life Pros: 1. staff was very friendly Sharmarie was patient and very accommodating even during the hectic rush at check in. She remembered my name and room number when I came back up to the desk days later. 2. The grounds where immaculate, very clean and well maintain... Read more
from Saint Anthony, Idaho
Submitted on 22-10-2016
Accommodations were updated and nicely appointed. Grounds well kept and the location was great. The staff was courteous and somewhat prompt to address concerns. The beds could be replaced soon, they are starting to sag a little. The activities sponsored by the resort looked to be fairly well attended, although we did not participate in them. The facilities are in a gated community and we felt safe and secure while vacationing. We would stay again.
from Arlington, Virginia
Submitted on 23-10-2016
The facilities are very nice and very clean. The maintenance crew were very prompt whenever we had issues. The front desk personnel very courteous. A few things to improve customer satisfaction rate are not applying Puerto Rican standards for customer service to an American public. What I mean by this is when something goes wrong the front desk personnel resorted to the "Ay bendito'" method to pease the customer. I did not want to hear excuses; I wanted to know how it was going to be solved ... Read more
from Palmdale, California
Submitted on 24-10-2016
Club Cala is part of a large "Resort Complex" that has just about everything you would want, because you have access to most of the facilities within the complex (i.e., beach, golf, casino, restaurants, etc.).
from Johns Creek, Georgia
Submitted on 25-10-2016
It was more than I expected. I wish I would have spent some time actually enjoying the resort but I was busy travelling the Island. The room was clean, the bed was very comfortable, and the staff was pleasant.
from Chandler, Texas
Submitted on 26-10-2016
Park Royal Puerto Rico at Club Cala is a Beautiful resort! The entire staff is extremely friendly and helpful at every turn. Our harbor view unit was great and the view was wonderful. Yes, the unit needed some updating, but the staff was very nice to take us for a tour of a newly remodeled unit... Really really nice!! We're looking forward to the transformation for our next visit!!
from San Juan, Puerto Rico
Submitted on 28-10-2016
Great property. Best location within Palmas del Mar. Clean rooms. Magnificent service by the front desk. We even had a chance to chat with the manager. Super convinient to have a golf rental car on site. Highly recommended.
from Fort Lauderdale, Florida
Submitted on 28-10-2016
Resort was excellent, this is my 5th time I stayed in this resort and we are planning to comeback next year. The front desk was excellent very helpful. They gave us suggstiin on places to go in Puerto Rico.
from Geneva, Illinois
Submitted on 30-10-2016
This was my second stay at Club Cala. The first time we stayed in a two-bedroom unit by the pool. This time we stayed in a three-bedroom unit by the harbor. Our unit was very nice, with three levels and two balconies. It was a bit dated, but quite functional. The dryer wasn't in the greatest shape, but it worked. My biggest issue was the bathroom. The shower head was quite old, and there was no soap dish in the shower. The staff at Club Cala were great, and the locations is very convenie... Read more
from Glenpool, Oklahoma
Submitted on 31-10-2016
Thoroughly enjoyed the our trip. The entire staff at Club Cala were excellent. We had a problem with the A/C when we arrived and within 5 min of entering our room, maintenance was there and the problem was fixed. The room was clean and all appliances worked very well. The sweet ladies at the front desk answered any question we had with a smile on their face. The shuttle drivers were amazing too. It took no time at all to take us to our destination and when we needed picked up...they were rig... Read more
from Redan
Submitted on 02-11-2016
Very nice resort especially the villas facing the harbor...I think the resort has lots of things to do and a variety of foods. I did the trip with friends and everyone had activities they enjoyed. Will return soon.
from Piscataway, New Jersey
Submitted on 05-11-2016
We stayed at Club Cala for a week in October. We initially thought we were at the wrong place, as the gate doesn't identify Park Royal. We had an issue with our condo being ready when we arrived, but the front desk staff were very helpful. One thing that could be improved upon was the coffeemaker. The 3 bedroom accommodates 8, yet the coffee maker barely held 1 and half cups. WiFi in the condos would have been a nice feature. The grounds are beautiful and all the restaurants offered great ... Read more
from Amelia Island, Florida
Submitted on 06-11-2016
Our first time in Puerto Rico and we had a ball! It is an hour away from San Juan Airport, and we hit rush hour traffic which was the pits, but once we drove into Palmas del Mar, all of that disappeared. We relaxed and enjoyed the beauty of the whole place. Landscaping was awesome, and a 2 minute walk to a beautiful beach were some highlights. Our 2 bedroom/ 2 bath apartment fit our family perfectly, and we had a huge outdoor deck besides. Lots of free parking, a large plaza with restaurants ... Read more
from Middletown
Submitted on 07-11-2016
All the people are nice and very helpful. They didn't have a problem upgrading our room. The room was very nice and clean. The AC worked very well. It was extremely cold in our room. If your looking to relax this is the perfect area for it. My husband and I are young and luckily we had a car because we were able to find our way around the island.
from San Juan, Puerto Rico
Submitted on 08-11-2016
We had an amazing time at the Park Royal Club Cala. We were more than impressed. The service is excellent, The front desk staff and the guys at the pool made were very helpful and entertaining. Our villa was by the pool and was very spacious and clean. We had a full kitchen and washer and dryer that made everything easier and accommodating. We definitely will be coming back.
from Albuquerque, New Mexico
Submitted on 10-11-2016
We had a fantastic excellent time there at the resort/timeshare the room and facilities ,van rides to beach and rest/eat etc... were fantastic and excellent the staff were a 10/ excellent the staff Iris and Ramon and Francisco and Derick and all the other staff were down to earth and treated us like old friends that cared for us ... every one went the extra mile and out of their way for us ....etc... Thank you for the great fantastic time ...I will try to come back soon
from Chandler, Arizona
Submitted on 11-11-2016
We had a nice view of the marina, Front desk people were helpful, Thomas was working at the pool and was very personable and helpful. Milton gave us great recommendations for restaurants and a gym to use near by. It was advertised that there was a fitness room but you had to pay extra, it was not opened everyday, and had to drive to it. We ended up getting free passes for a gym off premises and drove 15 minutes to use it. The villa we had definitely needed to be updated. The pull out couch w... Read more
from Kissimmee, Florida
Submitted on 13-11-2016
we reserve a two bedroom villa but went got there nothing was available giving a one room until the next day but was treated very well by the staff. no complain what so ever staff treat us well thanks to your magnificent staff included all the workers from clean to housekeeping. thanks againg
Submitted on 13-11-2016
This was our second trip back to Club Cala but our first time in November. You can't go by the forecast, it's going to rain everyday and everyday your going to get sun. The rain actually was a nice cool off from the 90 degree heat and 100 pct humidity. We took some friends and had a blast, hence the LOL vacation! Sem, Selena,and the rest off the staff here have really worked hard at making positive changes in this place. The pool bar looks great and will be a nice addition when it opens. Everyth... Read more
from Bayamon, Puerto Rico
Submitted on 14-11-2016
This was our second time staying at the resort and once again our time didn't dissapoint. The units are big, the first time we stayed in a beautiful renovated room not this time. However the room was clean and charming. We spend most pf the times at the pools. The resort has two pools and in one of them they have daily activities which we enjoyed. They have a bar at the pool that was just built and i was told it will open in january. The staff at the pool was great. Overall we had a relaxing vac... Read more
from San Juan, Puerto Rico
Submitted on 19-11-2016
The satff made us feel so confortable and helped us with anything we needed from tours to recommendations for dinner. The atmosphere is very relaxing and the area has stunning views. We recommend the hotel to everyone especially if you are looking to relax.
Submitted on 21-11-2016
Excellent place with great location near Palmanova Plaza restaurants and 5 min from the beach. The room was as I expected in excellent conditions. I have been staying here at least 4 times a year and it's always a great experience.
from Palatine
Submitted on 21-11-2016
Get out your walking shoes coz you'll need them! There are no elevators, but plenty of stairs everywhere. Our 2 bedroom suite was on three levels with stairs, and stairs to get to the suite. The parking lot is two levels up a hill across the street from our suite, more stairs. To get to the lobby from the street, two flights of stairs. The Plaza which is featured in the resort pictures (NOT a part of the resort) is at the top of the hill. No stairs, just the long climb up the steep street, and t... Read more
from Anchorage, Alaska
Submitted on 21-11-2016
this is an older resort that is showing it's age. It's probably a good resort to unwind with the family, but there are not a lot of activities beyond a few pool exercise/game. The board advertised others, but I did not participate. There was no poolside bar, which is a first for me. There were only 2 small pools. There did not appear to be many (if any) evening activities, beyond a few restaurants. There seemed to be only one "spa" that did not offer the usual spa amenities.
from Eastern Norway, Norway
Submitted on 22-11-2016
Good service in reception with supportive approach. Lack a bar/cafe at the premises allowing purchase of refreshments and snaks at the pool area. Apartment need to be refurbished (worn down) and the aircon was very noisy.
from Boston, Massachusetts
Submitted on 23-11-2016
Let's begin by saying the staff at Club Cala was beyond wonderful. Iris, Isaac, Ramon, Milton, and Enrique among others were always there to answer questions They were friendly and helpful and helped us in booking a tour and ordering taxis. The unit itself was way overdue for updating. Bath tubs were old and did not have any safety holds or tub anti slip aids. No walk in shower and the shower head was ancient. The kitchen was poorly supplied lacking even a frying pan, which we bought and... Read more
from San Antonio, Texas
Submitted on 27-11-2016
The room is very clean but outdated. The a/c unit noisy and could hear water draining. There was a leak in the kitchen above the stove from the overnight storm. Did not receive any information regarding Day of cleaning.. Everyone was very friendly and premises very well kept. Restaurants had excellent food with a good variety. A nearby souvenir shop would be nice.
from San Juan, Puerto Rico
Submitted on 29-11-2016
Loved the location and the villas were beautiful, big, and had everything we needed. Customer service was excellent. We indeed had no worries and were able to enjoy the beautiful Palmas del Mar area. Excellent vacation for the whole family.
from Wasilla, Alaska
Submitted on 01-12-2016
Needs some updating, small pool slide for the kids area would be nice and added hot tub area in the main pool would have been utilized by us a lot. Bedding bottom pad and sheet need to be fitted so it stays put while you sleep had trouble many nights waking up on the mattress. Parking and access to the rooms were uncomfortable. Suggest moving all the stored golf charts up to the top lot and just keep a few down below for pick up and drop off convenience. Leaving for room there for load and u... Read more
from New City, New York
Submitted on 01-12-2016
I believe his name was Milton, at the front desk was great! also the water aerobics instructor were great. Some of the appliances were not working properly but since I had no need of them it was fine. Location was great with in-resort stores and a shopping centers within 10 minutes. Beach was a little distant had to go to Luquillo about 35-40 minutes away, as we could not swim in the one by the Wyndham. The pescaderia in the resort had great food (try the fish tacos) and drinks at reasonable... Read more
from Abingdon, Maryland
Submitted on 04-12-2016
Park Royal was an excellent resort! The resort staff went the extra mile to ensure your trip was enjoyable and exciting. The rooms were modern, nicely furnished and very clean. The van drivers were courteous, friendly and professional. The neighboring restaurants were very good. We cannot wait to return!!!