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FINAL WEEKEND: $5 Books Your Hotel

Sheraton Puerto Rico Hotel and Casino

San Juan, , US (SJU)

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Based on 1733 reviews
Centrally located near local points of interest in Old San Juan.
Room & Rates
Club Deluxe King - Water View - Sheraton Puerto Rico Hotel and Casino - 1

Club Deluxe King - Water View


Room Amenities:
  • Water or Pool view rooms with double or king bed
  • Iron/Ironing Board
  • Balcony
  • Ergonomic Desk Chair
  • High Speed Internet Access in All Guest Rooms - additional charge
  • Connecting Rooms Available
  • In-Room Movies
  • Coffee Maker
  • In-Room Electronic Safe
  • Hairdryer
  • Accessible Shower or Bath
  • Express Video Checkout Available
  • Radio Alarm Clock
  • Grab Bars In Bathroom
  • Dual-Line Speaker Telephone with voice mail
  • Air-Conditioned Room
  • Smoke Detectors in Room
  • Turndown Service
  • Desk and data port
  • Sprinklers In Room
  • 24-Hour Room Service - additional charge
  • Individual Climate Control
  • Free Newspaper on Weekdays
  • Disability Accessible Room
  • Flat Screen Television
  • 100% Non-Smoking Guestrooms
  • iPod Docking Station
  • Maximum 4 persons
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dlx

Deluxe King - Water View


Room Amenities:
  • Water or Pool view rooms with double or king bed
  • Iron/Ironing Board
  • Balcony
  • Ergonomic Desk Chair
  • High Speed Internet Access in All Guest Rooms - additional charge
  • Connecting Rooms Available
  • In-Room Movies
  • Coffee Maker
  • In-Room Electronic Safe
  • Hairdryer
  • Accessible Shower or Bath
  • Express Video Checkout Available
  • Radio Alarm Clock
  • Grab Bars In Bathroom
  • Dual-Line Speaker Telephone with voice mail
  • Air-Conditioned Room
  • Smoke Detectors in Room
  • Turndown Service
  • Desk and data port
  • Sprinklers In Room
  • 24-Hour Room Service - additional charge
  • Individual Climate Control
  • Free Newspaper on Weekdays
  • Disability Accessible Room
  • Flat Screen Television
  • 100% Non-Smoking Guestrooms
  • iPod Docking Station
  • Maximum 4 persons
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Executive Suite - Sheraton Puerto Rico Hotel and Casino - 2

Executive Suite

Room Amenities:
  • Executive Suites feature one bedroom with a parlor area
  • Balcony with sweeping views of San Juan Bay
  • modern design
  • spacious work desk
  • Club Level Access is included
  • 40" flat-panel TV
  • iPod entertainment system
  • iron and ironing board
  • coffeemaker
  • supremely soothing Sheraton Sweet Sleeper™ Bed.
 
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superior

Junior Suite

Room Amenities:
  • Junior Suites feature one bedroom with a parlor area
  • modern design
  • spacious work desk
  • Club Level Access is included
  • 40" flat-panel TV
  • iPod entertainment system
  • iron and ironing board
  • coffeemaker
  • supremely soothing Sheraton Sweet Sleeper™ Bed.
 
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Superior Room Double - Bay View - Sheraton Puerto Rico Hotel and Casino - 3

Superior Room Double - Bay View


Room Amenities:
  • Bay view rooms with 2 double beds
  • Iron/Ironing Board
  • Ergonomic Desk Chair
  • High Speed Internet Access in All Guest Rooms - additional charge
  • Connecting Rooms Available
  • In-Room Movies
  • Coffee Maker
  • In-Room Electronic Safe
  • Hairdryer
  • Accessible Shower or Bath
  • Express Video Checkout Available
  • Radio Alarm Clock
  • Grab Bars In Bathroom
  • Dual-Line Speaker Telephone with voice mail
  • Air-Conditioned Room
  • Smoke Detectors in Room
  • Turn down Service
  • Desk and data port
  • Sprinklers In Room
  • 24-Hour Room Service - additional charge
  • Individual Climate Control
  • Free Newspaper on Weekdays
  • Flat Screen Television
  • 100% Non-Smoking Guestrooms
  • iPod Docking Station
  • Maximum 4 persons
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Superior Room King - Bay View - Sheraton Puerto Rico Hotel and Casino - 4

Superior Room King - Bay View


Room Amenities:
  • Bay view rooms with 2 double beds
  • Iron/Ironing Board
  • Ergonomic Desk Chair
  • High Speed Internet Access in All Guest Rooms - additional charge
  • Connecting Rooms Available
  • In-Room Movies
  • Coffee Maker
  • In-Room Electronic Safe
  • Hairdryer
  • Accessible Shower or Bath
  • Express Video Checkout Available
  • Radio Alarm Clock
  • Grab Bars In Bathroom
  • Dual-Line Speaker Telephone with voice mail
  • Air-Conditioned Room
  • Smoke Detectors in Room
  • Turn down Service
  • Desk and data port
  • Sprinklers In Room
  • 24-Hour Room Service - additional charge
  • Individual Climate Control
  • Free Newspaper on Weekdays
  • Flat Screen Television
  • 100% Non-Smoking Guestrooms
  • iPod Docking Station
  • Maximum 4 persons
Hide room details
Traditional Room Double - Island View - Sheraton Puerto Rico Hotel and Casino - 5

Traditional Room Double - Island View


Room Amenities:
  • Island view rooms with 2 double beds
  • Iron/Ironing Board
  • Ergonomic Desk Chair
  • High Speed Internet Access in All Guest Rooms - additional charge
  • Connecting Rooms Available
  • In-Room Movies
  • Coffee Maker
  • In-Room Electronic Safe
  • Hairdryer
  • Accessible Shower or Bath
  • Express Video Checkout Available
  • Radio Alarm Clock
  • Grab Bars In Bathroom
  • Dual-Line Speaker Telephone with voice mail
  • Air-Conditioned Room
  • Smoke Detectors in Room
  • Turndown Service
  • Desk and data port, Sprinklers In Room
  • 24-Hour Room Service - additional charge
  • Individual Climate Control
  • Free Newspaper on Weekdays
  • Disability Accessible Room
  • Flat Screen Television
  • 100% Non-Smoking Guestrooms
  • iPod Docking Station
  • Maximum 4 persons
Hide room details
Traditional Room King - Island View - Sheraton Puerto Rico Hotel and Casino - 6

Traditional Room King - Island View


Room Amenities:
  • Island view rooms with king bed
  • Iron/Ironing Board
  • Ergonomic Desk Chair
  • High Speed Internet Access in All Guest Rooms - additional charge
  • Connecting Rooms Available
  • In-Room Movies
  • Coffee Maker
  • In-Room Electronic Safe
  • Hairdryer
  • Accessible Shower or Bath
  • Express Video Checkout Available
  • Radio Alarm Clock
  • Grab Bars In Bathroom
  • Dual-Line Speaker Telephone with voice mail
  • Air-Conditioned Room
  • Smoke Detectors in Room
  • Turndown Service
  • Desk and data port, Sprinklers In Room
  • 24-Hour Room Service - additional charge
  • Individual Climate Control
  • Free Newspaper on Weekdays
  • Disability Accessible Room
  • Flat Screen Television
  • 100% Non-Smoking Guestrooms
  • iPod Docking Station
  • Maximum 4 persons
Hide room details
Sheraton Puerto Rico Hotel and Casino
200 Convention Boulevard, San Juan, US 00907

Location

Facing the Bay of San Juan, the Sheraton Puerto Rico Hotel and Casino is situated ideally between historic Old San Juan and the beaches of Isla Verde and Condado. With a full service SPA, freeform pool and Casino, the hotel offers something for everyone.

Resort Details

A sleek and pulsating casino with live entertainment, over 500 slots and 16 table games, a first-class spa, a fourth-floor infinity pool plus large sun deck, and a state-of-the-art fitness studio: Sheraton Puerto Rico Hotel & Casino gladly offers plenty of on-site leisure facilities and activities to make your stay on the island utterly restful, fun, and reviving. Fabulous shopping abounds, with name brand shops and charming boutiques found right in the hotel and convention center complex. If you are going on a Cruise, then this is the hotel to stay. San Juan Marina is conveniently located only steps away from the hotel. After a day of friends, family, or business, there is one more thing to savor: the welcome of the Sheraton Standard, which is completely smoke-free.

Accommodation Details

The new, eclectic guest rooms are designed for your comfort and convenience. For an additional level of comfort, the exclusive Club Lounge offers special services and amenities to please the most discerning traveler.

  • Balcony
  • Ergonomic Desk Chair and Work Desk
  • Valet Service
  • Dual-Line Speaker Telephone
  • Turndown Service
  • 24-Hour Room Service
  • Flat Screen Television
  • 100% Non-Smoking Guestrooms
  • and Much More

Restaurants, Lounges & Bars

Whether you are visiting for business or pleasure, there is something for everyone. Satisfy your cravings at one of several restaurants and lounges, including a poolside bar and grille. If you prefer to dine in our room the resort offers an extensive room service menu with tastes from all restaurants and a few special comfort food selections to make you feel at home.

Weddings

Honeymooners Special Offer:
Guest identified as honeymooners on manifest and vouchers will receive one room category upgrade, confirmed upon arrival. 

AMENITIES:
  • 24-Hour Front Desk
  • ATM Machine
  • Babysitting (+)
  • Business Center (+)
  • Business Services (+)
  • Car Rental Desk
  • Casino
  • Concierge Desk
  • Conference Rooms (+)
  • Dry Cleaning Service (+)
  • Elevator / Lift
  • Express Check-Out
  • Fine Dining (+)
  • Fitness Facility
  • Handicap Services
  • Heated Pool
  • Ice Machine
  • Lounge/Bar
  • Medical Services (nearby) (+)
  • Multilingual Staff
  • On-Site Check In
  • Outdoor Pool
  • Parking (Fee) (+)
  • Public Internet Access
  • Restaurant
  • Room Service (+)
  • Security Guard
  • Shopping (+)
  • Spa Services (+)
  • Sun Deck
  • Valet Parking (+)
  • Vending Machines
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 1733 reviews
from Chillicothe, Ohio
Submitted on 22-05-2016
Our room was beautiful. Granted the view from our room wasn't pretty. The area was a little run down. But the hotel made you feel that you was in a classy area. The staff was amazing and so helpful. The breakfast buffet was fabulous and the food was wonderful. Even the casino was nice and we even won some money. We was starting or cruise the next day and could see our ship from the hall window. Very clean and comfortable.
from
Submitted on 22-05-2016
I'll start with the positives. The pool has a great view and the infinity pool is really nice. They had a hot tub and a bar also, which is great for grabbing a drink poolside. The view of the harbor is nice and you have a view of the cruise ships. The hotel was really affordable, but lacks in affordability in all other areas. Don't drink the Dasani, they charge $5.00 a bottle. Very close to the convention center, but that's about it. The hotel is not central to anything. We would not stay ... Read more
from Chicago, Illinois
Submitted on 23-05-2016
This 12-story hotel is beautiful with a great roof top pool, great work out facility and spa. The food in the hotel was also very good. The casino is a plus for some extra fun. My only complaint is the staff started each morning early working on repairs one floor above me (I was on the 11th floor). There was no sleeping in. I let them know and they offered to move our room but we sucked it up because our room was on the end and we didn't want to risk being in a middle room on either side of ro... Read more
from Canovanas, Puerto Rico
Submitted on 23-05-2016
I want thank you for the excellent service we always received at the Casino Metro. I'd like to compliment one of your bartenders, Victor Cortes, for the excellent service he provided to us last week, he really make the best Margarita in town. I have always been pleased with the service I receive at your hotel. However, Ms. Jossie Rosario's professionalism and warm welcome always exceeded my expectations. Such a commitment to great customer service is to be commended. You can be sure that I wil... Read more
from India
Submitted on 25-05-2016
Ended up here via Priceline Express Deals and was very happy overall with the property. The rooms were well appointed, clean and chic. The staff was extremely pleasant, friendly and helpful. Breakfast was not included in my stay but when I ate there I was satisfied with the quality of the meal at the price that I paid for it. We did a tour booked through the concierge for the El Yunque rainforest and it was perfect. As regards the complaints regarding the location, well, it's about 7 minutes (... Read more
from Boonville
Submitted on 27-05-2016
We stayed for our 25th wedding anniversary. We used Southwest Vacations to book it and received a special rate. There was also another deal for the hotel and once we got to there, they upgraded us to a room with an ocean view. We really loved the infinity pool on the 4th floor! The concierge was very helpful in renting a car, he gave all the options, not just the expensive ones! The only thing I wish this hotel had, is shuttle service to and from the airport.
from Tampa, Florida
Submitted on 30-05-2016
The property is well maintained and right next to the convention center. Has good restaurants, swimming pools, bars, etc. on the premises. The room rates were about the only reasonably priced items. Parking, breakfast, dinner, and bar were all overpriced! All in all, it seemed that I could've paid more for the room at a better hotel that had other amenities included.
from Bridgetown, Barbados
Submitted on 30-05-2016
Loved the room which was really cozy and included a beautifully covered chair with standing lamp for relaxing. he view from the room overlooked the water and allowed for some cool photos to share with fam upon arrival. The buffet breakfast menu seemed a bit limited in terms of food offerings but you can still get a pretty filling meal before heading off to your meetings (if you are there for business). Great service from staff, especially those in the restaurant.
from
Submitted on 02-06-2016
Amazing service from Stacey Cueva at the District restaurant inside the Sheraton hotel and casino. We were a large party and she provided exceptional service with a smile. Food was delicious too! We even got to watch the NBA finals on the big screen.
from
Submitted on 19-06-2016
All I want to say is about Mr.Elliott Cintron and Ms. Krist. Mr.Cintron is a gentleman, really really really good, one of the best parts of my traveling!!!!!!!! I planned to book an air ticket from San Juan to Culebra, but I had to cancel one of the trip. There was something wrong during the canceling process, but they gave me tons of help when I stayed there. They are extremely patient and never felt uncomfortable with my problems. by the way, It was the first day for Ms. Krist to work in Sh... Read more
from
Submitted on 20-06-2016
Family of four, decided to spend father's day weekend. We stayed at a superior room, was beautiful, clean, nice window view to the pool and the marina. First impression before entering the hotel, didn't like it, looks old, but once you enter a different story. Loved the pool area. I would recommend it if you want a place to rest. No arcade. Far from shops, Old San Juan, fast foods, delis. The only places to eat are in the hotel, a Mexican rest across the street and a sizzler close to the marina.... Read more
from Akron, Ohio
Submitted on 20-06-2016
Wow. Where to start? The hotel itself if beautiful. The property is nicely kept, the pool is gorgeous and the rooms are clean. More than that, the service from the staff at the Sheraton is outstanding. There were employees outside at all times to hail a cab for us, at any hour, to accommodate any number of passengers. (Side notes, make sure you ask what the standard cab rate it. We realized the cab drivers were inflating their prices with each ride when there was a universal flat fee.) The conci... Read more
from Chantilly, va
Submitted on 21-06-2016
We stayed here for 2 nights and this resort was beautiful. The staff were very helpful and accommodating to your needs. beautiful pool area and views. the rooms were very clean and spacious. beds were very comfortable and despite it's a casino, the noise were very minimal. The only downside is that the resort is a little bit away from all the restaurants and beach. Overall great experience!
from Southampton, Bermuda
Submitted on 22-06-2016
The hotel is beautiful. The staff were really helpful. The rooms were nice, clean and the bed comfortable. We had an ocean view over the pool with our cruise ship across the way. What an awesome view to wake up to. The lights at night make for a romantic setting.
from
Submitted on 26-06-2016
Great stay. We booked this hotel as a last minute decision and they had rooms. Ate at "choices" restaurant and there wasn't a lot of choices. Food and service was great though.Also had a live band in the area next to the casino. I'd definitely stay here again.
from
Submitted on 26-06-2016
What an amazing hotel and the service is outstanding. The first night we stayed in the Sheraton in old San Juan, switched to this hotel and we do not regret it! Old San Juan is a 7 minute cab ride away so we got the best of both worlds. The hotel is modern, has amazing amenities and the rooms are very clean. Zayra Rodriguez helped us checkin and she was extremely accommodating, helpful and overall made us feel at home. We even had a wine bottle, a table of cheeses and a hand written note wai... Read more
from Charlotte, North Carolina
Submitted on 27-06-2016
Great hotel, awesome location to be and to go around. lots of stuff to visit and do in the area. Great restaurants in the premixed too. parking sucks do! great staff to work with and entertainment to satisfy every age and categories
from Quebraillas
Submitted on 29-06-2016
Hotel facilities are comfortable, not much to do unless you leave hotel and travel to Old San Juan, taxis are very expensive,hotel has a small casino and one main restaurant which is very expensive, would not recommend for large families, also put attention to hotel charges at check out, I was on business room paid for and still they charged the full price to my card.
from
Submitted on 29-06-2016
I got lost getting to the hotel, and Karla from guest services helped me by emailing and texting me directions. I arrived soon after with my mom and my son. I guess she heard my son crying over the phone, because when we arrived in the room there was ice cold milk and warm chocolate chip cookies waiting for us. We felt so welcome!! The whole team made our stay comfortable and fun! The rooms pretty, and the facilities are modern are tasteful. The service from the staff is what made our stay memo... Read more
from Baton Rouge, Louisiana
Submitted on 02-07-2016
nice property with good rooms !! like as it is close to san juan downtown ...though situated at odd place because connected to convention center that is the only downside but we had our rental car so found it easy to go anywhere ...nearby beach too ...staff was very friendly and helpful ...food was good too ..it has asian ,mexican , pizza place ...so was very nice for us being vegetarians.
from Trujillo Alto, Puerto Rico
Submitted on 03-07-2016
After an awful week and half weekend, I was beyond excited to know that this hotel had a room available on the night of July 3, and that it was pet friendly. So I reserve with a reservation representative (not in Puerto Rico) and ask all the usual pet rules. She tells me (I am do upset I cannot remember her name) that pets cannot be in restaurants and pool area, that they must be on a leash at all times, and that if they are to be left alone in the room, to contact front desk to ensure no one st... Read more
from Humacao, Puerto Rico
Submitted on 03-07-2016
This was our 4th time staying at this Hotel and we can confirm the consistency in great service and cleanliness of rooms and common area. Very well maintained and great location accessing attractions in San Juan area. Rooms are comfortable enough for 4 ( I bring along my 2 kids). Thanks for another memorable stay!
from Carolina, Puerto Rico
Submitted on 04-07-2016
Excelent customer service, Cristine in front desk & Isaac are so nice and gentle. The restaurants: Texas de Brazil and Choices...so good!! All the hotel is great : employees, the pool and the view are awesome!
from San Juan, Puerto Rico
Submitted on 05-07-2016
I stayed at this hotel for one day and honestly... I wish I could've stayed longer!! Room was nice and clean. I had breakfast at Choices and loved it!! Eric at the omelette station was absolutely amazing!! Great personality and outstanding service. I also enjoyed some mojitos by the infinity pool with a great view! Definitely, looking forward to stay in this hotel again!
from Washington DC, District of Columbia
Submitted on 07-07-2016
We stayed in this Sheraton with another couple on vacation in Puerto Rico for a week, and what can I say, almost everything went wrong! Service - This was the highlight of our trip. One night my girlfriend wanted a quick bite to eat so she called room service, but she ended up cracking her molar tooth because of staple nail that was in the burger! Now this crazy stuff happens from time to time, but how the staff handled this situation made our vacation into a nightmare. When she called downstai... Read more
from
Submitted on 09-07-2016
I would like to comment on the excellent service I received while dining solo at the Choices restaurant,speciallt my server Gaby.It was late at night and I dod not want to eat something so heavy so he suggested the Bibb salad which was spectacular.He made the process of deciding what to eat so easy and was so right.Made me feel like I was home and a friend that want to.make sure that I am welcomed and have a meal that would be both healthy and satisfying.He had a very personalized service...Kudo... Read more
from San Juan, Puerto Rico
Submitted on 13-07-2016
Really good Casino with poker every night and other table games. Very nice pool area and great convention halls. Close to the Old city haunts and friendly personnel. Beautiful rooms and good service. Internet access.
from Bowie, Maryland
Submitted on 13-07-2016
We loved our stay at the Sheraton Puerto Rico hotel and casino. The hotel is well situated and convenient to Condado beach and old San Juan via car. The most notable are the staff at this property, they were exceptional. Carlos and Mariselle at the front desk exemplified excellence. Angel and angel were great too! The bell service and valet guys were awesome too. Our favorite two people were Renee and Joyce. They were two to look forward to. Exceptional at their jobs and always with a smile. Bot... Read more
from Puerto Rico
Submitted on 14-07-2016
This hotel is great for couples and family. Staff go out of their way to assist you in anything needed. Gaby at the Choices restaurant is very good in explaining the specials and dishes and very attentive. Has bar in lobby, casino (24 hours), bar and grill in the infinity pool area (4th floor). Lizbeth in the pool area is very acommodating and always asking what is needed for drinks and food. Rooms and bathrooms are very clean, comfortable and spacious. Views in higher floors are spectacul... Read more
from
Submitted on 22-07-2016
Bad communication and unclear charges to be so expensive. Firstly, you can gain a 20% off discount if you are a Casino member. However my problem is that the staff can not clearly disclose all details before booking. I booked a $275 day spa and was promised 20% off of my bill. The staff instead charged me separately for every item and took 20% off individually. Hence changing me $30 more then they shouldÔ??ve. If there is a policy in which this should occur, it should be mentioned at the time of... Read more
from
Submitted on 22-07-2016
The staff was extremely nice and pleasant, the lobby area was up to date and inviting. BUT THE ROOM... It needed serous upkeep. The rooms were damp and not cleaned. when I arrived, I had to get cleaner myself from housekeeping and clean the room. There was honey blonde hair on the sink, in the soap dish and in the shower. My hair is jet black so I know it wasn't mine! #gross. Additionally, as I was unpacking, I noticed a clump of said same colored hair under the desk. #GROSS2. The pool ar... Read more
from Yabucoa, Puerto Rico
Submitted on 23-07-2016
My wife and I were celebrating our 5th Anniversary on our stay of July 23rd the hotel has a very friendly staff the room and the view was amazing. Thanks to David Gomez who helped us choose from the Sushi menu some great and tasty selections his service was top of the line!!!
from
Submitted on 23-07-2016
Awesome cannot begin to describe my stay I just came back hours ago and want to go back . Awesomely spectacular the stay was great the staff was excellent the one guy in the casino kept on high fiving me even when I lost the food was delish the ficus bar was lush lol my stay was awesome everybody was super nice they even hundred my attempts at Spanish definitely a must go back I wished I never left
from Tampa, FL
Submitted on 24-07-2016
San Juan is a very beautiful but very specific city. If you are looking for a lodging experience that gives you the freedom to roam around Old San Juan and see the sites and stopping back into your room after an hour or two this is not it. This hotel is only good for convention stays. That is it. It is clean, well maintained, and a respectable size. But it is only good for business. There is nothing to eat close besides a trendy inauthentic bar across the street and a Sizzler :0 about five minut... Read more
from
Submitted on 25-07-2016
The hotel was very clean,staff was very helpful and professional. The casino was the joint, they serve food or drinks as you play.. There is one worker Michael Garcia who went out of his way to help you and give you directions.The pool is very difference,very clean. AC in hotel is very good
from
Submitted on 25-07-2016
This hotel is pretty close to old San Juan. I love the hotel. My organization had over 60 rooms book and when we arrive early there was no early check-in. The room are very small for a Sheraton hotel. Overall, the pool was my favorite. The view over looking the hotel is amazing. It has an over fall making you believe you can fall over. You can see the cruise line. The drinks were okay. However, the servers seem as though they couldnt handle the amount of people that was present. They had happy h... Read more
from
Submitted on 28-07-2016
Great Hotel, It's our First choice always. Rooms, Clean and White Bed and Bathroom. The Staff is Incredible,the Food and the Pool Bar is awesome. Highly Recommended! Our Server Gaby Valdes, Awesome!!!
from
Submitted on 29-07-2016
Great place. Good ppl nice location had s wonderful time. Sam was great. Clean breakfast was fun. Pool was very clean and staff was a ok. Will come back and stay there w all my family. Old San Juan is a great place to go and the rainforest is great. I will go there again
from
Submitted on 29-07-2016
When I first came in to the front desk I was attended by Omar, he is a great addition to the Hotel from the greetings to the goodbye. I was in floor 12 ,it was awesome but the lobby had a wall that was damage and looked terrible when you get off the elevator. I walked to my room and when I got in it felt so good, no funny smell or hot like other hotels. When I opened the curtains from the room I notice there was some finger prints(a lot) so I went down and ask for some Windex and a towel to do i... Read more
from
Submitted on 30-07-2016
We arrived on 30th July. David Gomez who served us at the sushi bar was excellent !!!! We were very hungry when we arrived and the chef did not prepare some dishes until 6. We asked David to speak to the chef and we got our dishes. He Went above and beyond! Fine young man!
from
Submitted on 30-07-2016
A great place to enjoy quality time with the family and relax. Excellent service at the sushi bar, David Gomez was very attentive. The hotel is placed in a more calm area in comparison with other hotels that are too close together and crowded. I would recommend it.
from Miami Lakes, Florida
Submitted on 03-08-2016
Great hospitality, facilities are excellent, great location, rooms are super confortable!!! Beautiful Lobby with high end restaurants and casino at you fingertips. Professional service provided by Hotel's employees.
from
Submitted on 03-08-2016
Great staff, very friendly and accommodating. Only thing I that would have made it better was that your microwave and fridge be included in the room already. You have to pay an additional fee per day for these two "amenities." Also, unfortunately the hotel is not located walking distance near restaurants and shops so you have to take a taxi or uber anywhere you want to go. I know this isn't their fault but a lot of the other hotels are centrally located and clustered near many things. If you ... Read more
from Ciudad de M├ęxico, M├ęxico
Submitted on 03-08-2016
Every day after hard work we went to the pool bar, and Sharira Aponte made sure we had the best of times. She was kind enough to even get us some fantastic sushi from downstairs. Great drinks, very generous, she was always attentive to our needs and willing to try to please us.
from Philadelphia, Pennsylvania
Submitted on 03-08-2016
We tried out sushi for the first time at the bar area at the hotel lobby. David Gomez was our waiter and he was absolutely amazing. Great at suggesting things off the menu for what we may and very likeable and hardworking.
from
Submitted on 03-08-2016
Had a bad experience at choices restaurant. They said they were closed and they were open just didn't want to serve me. So I went over to the district bar and David G served me. Best experience ever. Thanks for going above and beyond for service me. Kudos
from Brooklyn, New York
Submitted on 04-08-2016
Coming from NY we were a little hesitant about sushi in San Juan, but good lord were we wrong. David Gomez had amazing recommendations and Chef Ortiz made incredible rolls. Try the District Roll, it's absolutely insane and be sure to ask David for the best local spots to visit.
from New York City, New York
Submitted on 05-08-2016
I'm not the one staying, however I booked this hotel for my parents. Before their trip I contacted the hotel because I wanted to make their stay very special. Sam the General Manager & Rene the Rooms Director have definitely gone above & beyond to make it special!! They were blow away by the simple yet thoughtful welcome drink! They sent me pictures right away. They love their room and the hotel over all! Thank you soo much Sam & Rene, below is a picture that Rene sent me.
from Fajardo
Submitted on 05-08-2016
Excellent. The room was clena and fresh. Always have shampoo, rinse and bodylotion in the bathroo. Excellent customer service. The hotel bring a secure facility. The casino is 24 hours that is fantastic.
from Miami Lakes
Submitted on 08-08-2016
Good hotel! Good choice if you need to be close to the convention center. There is a Texas de Brazil in the first floor, but besides that there are not other dinning options within walking distance. Breakfast buffet is about 20 dollars per person. Pool is quite nice. Overall is a good hotel for business, but expensive. Note: do not eat sushi at the lobby bar, is not good.
from
Submitted on 09-08-2016
This was my 2nd time in this property. To be fair, my first stay here was flawless. Was there on the last weekend of july. Check in time is said to be at 4:00 pm. Got to the hotel approximately at 5:30 pm. At that moment the room was not ready. We were told to wait for our room to be ready, and told we would get a call to finally get our room. We had plans that day for 7:30 pm, so we started with the wrong foot. At 6:30 pm we went back to the front desk (never called us) to ask for our ro... Read more
from Carolina, Puerto Rico
Submitted on 10-08-2016
Hotel is excellent for families and the club room has a espectacular view and the food was great! We have a room upgrade with balcony and the view was to the pool area and was great and relaxing. I loved the jacuzzi and pool is great.
from
Submitted on 10-08-2016
We arrived to this hotel at 4pm to find our room not available. We did not get a phone call that we were able to have access to our room until 7:30pm. Upon getting our keys, we negotiated for free breakfast buffets for my children and I. We were told we could go to brunch until noon or have regular breakfast off the menu until 2pm. We merely had to give our name at the restaurant. We arrived at 11:45, the restaurant saw no record of our breakfasts. I went to the front desk, they verified... Read more
from Carolina, Puerto Rico
Submitted on 10-08-2016
The stay overall was excellent. From the Check In, where the reception clerk received us promptly and with a smile. The room assigned had a balcony with a Pool view, nice! We decide to have dinner in the Hotel restaurant Choices were the dinner was excellent, a separate review it will be made. The Breakfast was deliver to the room and the employee was professional and the food was nicely served and the portion was enough. The recommendation to have lunch in the pool area was accepted and can be ... Read more
from Port Saint Lucie, Florida
Submitted on 12-08-2016
My husband and I came to Puerto Rico for our honeymoon and booked this hotel on Hotwire and had no idea what we were in for. It was an amazing experience, great room, casino, pool, staff is AMAZING!!! We decided to eat at Choices one night, expecting just "hotel food" and we were surprised at how delicious it was. Our server, Orlando P., was great!! He provided great recommendations, was personable, and made the whole experience super enjoyable. Everything was wonderful!!!
from
Submitted on 13-08-2016
Great service, friendly staff, super clean and great sushi!... Awesome evening at the sushi bar, David Gomez was an absolute delight! Thanks David Gomez and Jose Roque for such great service!... Would definitely recommend the Sheraton hotel and Casino in San Juan.
from
Submitted on 13-08-2016
Xitlali Alvarez was an amazing bartender during my husbands and I stay at the Sheraton. She was personable and gave us the best customer service I have ever had. The drinks were great and information on the country and places to eat were priceless. Great stay
from North Carolina
Submitted on 13-08-2016
Everyone here was great especially David at the district bar inside of the hotel. The staff was very pleasant and helpful. When we had a strange smell in our room they did switch our room with no problems or issues. For this hotel to not be in walking distance of a lot of things. I feel this hotel should offer a shuttle that will take visitors to certain places on the island. This hotel cost some money there should never be nothing wrong with it. This hotel should offer microwaves and refrigerat... Read more
from Gautier, Mississippi
Submitted on 14-08-2016
Great customer service and general maintenance of premises. Only issue was the lack of towels at the pool but it was resolved within two hours. Nice bar and Casino. Live band on weekends. Great breakfast.
from San Juan, Puerto Rico
Submitted on 15-08-2016
My girlfriend and daughter had an amazing experience during our stay the last 3 days at the Sheraton Hotel and Casino. David Gomez, our server during our last night was extremely nice and provided 5 star service. One of the pool side employees also went out of his way to find my daughter's lost mini-surfboard therefore making her face bright up with joy. Top Notch experience.
from Caguas
Submitted on 17-08-2016
The service and the room were excellent!!! I love this hotel!! I always had good memories and a lot of good experiences!! I will stay again on december!! The staff were wonderful and very polite!! ­???­???­??╝­???­??╝
from San Juan, Puerto Rico
Submitted on 17-08-2016
Pet friendly hotel and i could bring my cat.He loved to see outside through the glass dor. All the hotel staff is excelent. Wondefrul clean bedroom, Some friends and relatives after my wonderful experience are going to visit and stay at the hotel soon.I will go bk to stay as soon as i can.nice restaurants, coffee, live music, huge casino, loune etc....... Wish i cvould stay in anear future again,
from Chicago, Illinois
Submitted on 17-08-2016
The hotel completely exceeded my expectations . The location was perfect very convenient and close to attractions . The staff was extremely friendly and efficient . The hotel is absolutely beautiful and all of the amenities such as casino,pool, restaurants , etc were superb. I plan to use this hotel for sure on my next trip to San Juan .
from Long Island, New York
Submitted on 18-08-2016
Staff was pleasant and helpful. Club room was organized, comfortable and staff in there was extremely helpful. Had more of resort feel than hotel; will definitely return! Price was up there but was definitely worth it!
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