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DoubleTree by Hilton San Juan

San Juan, , US (SJU)

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Based on 2522 reviews
Enjoy upscale amenities and a great location in the popular Condado area of Puerto Rico`s capital city.
Room & Rates
1 King Bed Garden View w/Balcony Non-Smoking - DoubleTree by Hilton San Juan - 1

1 King Bed Garden View w/Balcony Non-Smoking

  • 1 King Bed
  • Balcony
  • 20 PCT USD Resort Charge
  • Mini-Fridge
  • Microwave
  • Flat Screen TV
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1 King Bed Garden View Non-Smoking - DoubleTree by Hilton San Juan - 2

1 King Bed Garden View Non-Smoking

  • 1 King Bed
  • 20 PCT USD Resort Charge
  • Mini-Fridge
  • Microwave
  • Flat Screen TV
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1 King Mobility Accessible Roll-In Shower Non-Smoking - DoubleTree by Hilton San Juan - 3

1 King Mobility Accessible Roll-In Shower Non-Smoking

  • 1 King Bed
  • Corner Room
  • 20 PCT USD Resort Charge
  • Mini-Fridge
  • Microwave
  • Flat Screen TV
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1 King Bed Corner Room Non-Smoking - DoubleTree by Hilton San Juan - 4

1 King Bed Corner Room Non-Smoking

  • 1 King Bed
  • 20 PCT USD Resort Charge
  • Mini-Fridge
  • Microwave
  • Flat Screen TV
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1 Queen Bed Non-Smoking - DoubleTree by Hilton San Juan - 5

1 Queen Bed Non-Smoking

  • 1 Queen Bed
  • 20 PCT USD Resort Charge
  • Mini-Fridge
  • Microwave
  • Flat Screen TV
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1 Queen Bed Non Smoking w/Double Murphy Bed - DoubleTree by Hilton San Juan - 6

1 Queen Bed Non Smoking w/Double Murphy Bed

  • 1 Queen Bed
  • 1 Double Murphy Bed
  • 20 PCT USD Resort Charge
  • Mini-Fridge
  • Microwave
  • Flat Screen TV
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1 Queen Bed Balcony Non Smoking w/Double Murphy Bed - DoubleTree by Hilton San Juan - 7

1 Queen Bed Balcony Non Smoking w/Double Murphy Bed

  • 1 Queen Bed
  • Double Murphy Bed
  • 20 PCT USD Resort Charge
  • Mini-Fridge
  • Microwave
  • Flat Screen TV
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1 Queen Bed Garden View Non Smoking w/Double Murphy Bed - DoubleTree by Hilton San Juan - 8

1 Queen Bed Garden View Non Smoking w/Double Murphy Bed

  • 1 Queen Bed
  • Murphy Bed
  • 20 PCT USD Resort Charge
  • Mini-Fridge
  • Microwave
  • Flat Screen TV
Hide room details
DoubleTree by Hilton San Juan
105 De Diego, San Juan, NA US 00914

About The Hotel:
Stay within walking distance of sandy Puerto Rico beaches and the best casinos. Our beautifully appointed Caribbean island hotel in San Juan is only three miles from the historic district of Old San Juan and just five miles from San Juan`s Luis Munoz Marin International Airport (SJU). One of the best hotels in San Juan. We don`t mean to boast, but our freshly renovated San Juan, PR hotel has so much to offer business and leisure travelers alike. Our hotel is only a short walk away from exciting San Juan nightlife and the Condado area casino district. Sample dozens of tempting restaurants, cafes and shops. For the more adventuresome, rum bars, pubs and nightclubs offer excitement. Also within walking distance of our San Juan, PR hotel are:

  • The Puerto Rico Museum of Arts
  • Luis A. Ferre Performing Arts Center
  • Theaters
  • Boutiques
  • Ocean Park Beach
  • Old San Juan
  • El Morro Fortress
  • Catedral de San Juan

The Doubletree by Hilton San Juan, Puerto Rico hotel offers the best hotel value for an ideal location and up-to-date amenities. Our professional and caring staff looks forward to welcoming you to beautiful Puerto Rico with our signature warm chocolate chip cookie at check-in.

Guest Amenities:
Our contemporary guest rooms and executive accommodations include in-room conveniences like 32" flat screen TV, MP3 clock radio, high-speed Internet access, microwave and mini-fridge, and our uncompromisingly luxurious Sweet Dreams beds. For extraordinary meals, enjoy the finest in regional and international cuisines at one of the restaurants in our San Juan, PR hotel, serving breakfast, lunch and dinner daily. Or, enjoy your favorite beverages and cocktails in sophisticated surroundings. Additionally, our guests have use of hotel amenities that include:

  • A State-of-the-Art Precor-equipped Fitness Center
  • Spa Room - Massage Appointments Available
  • In-room Dining
  • Private Courtyard with Sparkling, Tropical Pool and Whirlpool
  • Complimentary Wireless Internet Access in the Lobby and Pool Areas
  • Business Center providing fax, photocopying, and secretarial services as well as complimentary high-speed Internet access

We`re close to Hato Rey and the Milla de Oro business and banking district, as well as the New Convention District and Plaza Las Americas Shopping Center

Meeting Space:
The Doubletree San Juan hotel has four versatile meetings rooms with modern A/V and connectivity capabilities. We offer complete support services to facilitate your important conference, seminar, luncheon, business meeting or family reunion for up to 60 guests, including themed events that can be custom-designed to your unique specifications.

AMENITIES:
  • 24-Hour Front Desk
  • Business Center (+)
  • Conference Rooms
  • Fitness Facility (+)
  • Free Wi-Fi
  • Restaurant (+)
  • Room Service (+)
  • Swimming Pool
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 2522 reviews
from
Submitted on 22-05-2016
Stayed for 5 nights for our Puerto Rican getaway, and we were so pleased with our experience! Staff was excellent!! Always helpful and friendly! Room was perfect, we were in one of the garden view rooms that opened out to the pool which was great!! Great restaurants close by and grocery store conviently across the street!
from Orlando, Florida
Submitted on 22-05-2016
My friends and I stayed at this hotel after having a nightmare of a night at a local airbnb spot. Courtney made us feel so comfortable and relaxed. She went above and beyond. Courtney is most definitely a gem to Hilton! She always has a smile on her face. That is what I call extraordinary customer service. We miss you Courtney, and that great warm smile! Keep up the amazing job!
from Orlando, Florida
Submitted on 22-05-2016
After having checked in a crappy/misleading Airbnb property, my travel companions realized that we should look for something a 100x cleaner. We were truly pleased upon entering the Double Tree. The lobby is beautiful and our room was very accommodating. What made our trip even more pleasant was the front desk agent that assisted us. Courtney went above and beyond, seeing to that our stay was a "home away from home" kind of stay. She was successful in doing so. *All smiles*
from Brooklyn, New York
Submitted on 25-05-2016
This has become my go-to hotel for business travel in Puerto Rico. If this is your first time to Puerto Rico and you are expecting an ocean view from your room, while this hotel will provide many other pro's which you'll see below, it will not provide that. Other than that, this is a very solid choice for your Puerto Rico travel. A few of the Pro's and Con's below. Pro's Let's start with location. This is right in the heart of Condado which is great. There are several bars and restaurants... Read more
from Hartford, United States
Submitted on 25-05-2016
Staff was excellent. Wonderful ambiance throughout. We enjoyed the pool and the Jacuzzi. Great location. Easy access to everywhere. We were given places of interest and a surprise cake was delivered to my door on my birthday morning!
from New York City, New York
Submitted on 30-05-2016
Great location and service was superb. Staff accomodating and very helpful. Thanks to y'all for a great experience. I'll surely recommend to friends and will stay again at the same hotel because of services provided.
from Fort Lauderdale, Florida
Submitted on 31-05-2016
Very great hotel location was great few min walks from several restaurants and bars beach walking distance staff was really helpful and great customer service rooms were very comfortable and well managed taxi on site 24 hour for transportation overall the stay was wonderful and will stay again
from San Juan, Puerto Rico
Submitted on 31-05-2016
Great Hotel Location near all San Juan Puerto Rico Metro Area and San Juan Beaches. Nearby restaurants are a good option if you are not willing to pay more in the Hotel's Rest. Beaches are at walking.
from Long Beach, California
Submitted on 01-06-2016
Very nice and clean modern room. The staff was friendly and very accommodating as we were only in town from 6am to 6pm while waiting for our ship to leave and they got us a room for that time. Very happy with the staff.
from Dallas
Submitted on 06-06-2016
HHonors room on the 8th floor, top floor. Safe to walk down to 'La Cueva Del Mar' (The Cave by the Sea), about 5 blocks, at night, for their delicious Sweet Chili Shrimp - OUTSTANDING flavor! Their red beans and rice dish is also very good.
from Washington DC, District of Columbia
Submitted on 15-06-2016
Nice property if in San Juan on business. Rooms comfortable. Pool / Jacuzzi are fairly small but if you need a dip they have it there. Just not a family resort environment. Supermarket across the street (24 hours) which was very convenient. Also had a business center which was a lifesaver for me - had a 50 page presentation I needed to print. Nice work out facility as well. Has an on-sight restaurant / bar which had a nice happy hour drink menu from 5pm-8pm. Walking distance to good rest... Read more
from Fort Lauderdale, Florida
Submitted on 17-06-2016
I've been here a couple of time and top notch. Very nice location and rooms are very modern and warm. The staff is all 5 Star team members and the Cowboy Steak is just the right meal to reward yourself after a long day.
from Birmingham, United Kingdom
Submitted on 18-06-2016
We stayed at ythe Doubletree Hilton in San Juan from 19th-22nd May 2016. This was a pre cruise stop over. The hotel is literally 7 mins from the airport and it costs $21 in a taxi. We arrived late evening and was dealt with quite quickly and was given warm complementary cookies. We were then told that they would need a credit card as we would need to pay extra resort fees, I said our agent ( Travelbag) did not tell us about extra resort fees. The fees were apparently for the free wifi in your r... Read more
from Atlanta, Georgia
Submitted on 20-06-2016
I recently had an extended business-related stay at DoubleTree, San Juan, and was very glad that my business chose this hotel for my stay. I really enjoyed the breakfast buffet, with plenty of fresh fruit, omelets, oatmeal with all the fixings, fresh croissants, etc. What I enjoyed most were the wonderful front desk and breakfast staff. The front desk staff were always (no kidding), always amiable, always eager to help, offer helpful suggestions, and immediately address any concern. Karla, Soph... Read more
from Aguadilla, Puerto Rico
Submitted on 22-06-2016
The gentleman that checked is in was not that welcoming, we felt as we were a burden. Did not even offered us a cookie (my daughter was looking forward to). When we got to our room we found out there was a power outage earlier and the air conditioning was not powering up. Finally the manager in the front desk not only gave us the cookies but also treated us for a round of complimentary drinks. Other than that our rest of our stay was pleasant. Loved its centric location!
from
Submitted on 26-06-2016
We previously (last week) stayed at the Marriott Resort in Condado. The Marriott is bigger, more expensive, on the beach, and louder. I prefer this hotel - the Doubletree. This hotel is fantastic. It is quiet and perfectly sized for our family of four. Our 2 kids, aged 8 & 4 love the Murphy bed. The room is clean, the sheets are soft, the wifi is fast and free. Even the in room bottled water is free. Be sure to eat at Bebos Cafe. It's a delicious local spot a few minutes walk away. There's a... Read more
from Michigan
Submitted on 27-06-2016
I have stayed at the Doubletree in San Juan twice. It is a clean and very nice hotel. Rooms are a bit small but that was fine because I left on my cruise the next day. The service was good and the staff very helpful. There were taxis readily available to take me to my ship. One issue that I did have was the air conditioner was not working very well. I was given a full refund. Great customer service.
from Windermere, Florida
Submitted on 27-06-2016
This is an excellent hotel. The people are great and it is near great restaurant and a short walk to El Condado area. Rooms are clean and well kept. Breakfast is excellent. visiting Puerto Rico soon and planning on staying here again!
from
Submitted on 29-06-2016
Visited the Doubletree in San Juan many times in the past but this was the first time in over a year. Same great service, staff, facilities and accomodations. Location is perfect, walking distance to beach, Ashford Ave, next door to a supermarket and near many restaurants.
from Livingston, New Jersey
Submitted on 30-06-2016
My visit to Puerto Rico was amazing love the rooms very cleaned and beautiful decor . The area was perfect for us . Close to the night life and beautiful beaches . My son love the warm cookies at the front desk . The staff was very friendly and fast . Valet parking was amazing . I was able to call them and my car was outside waiting for me . The coffe machine in the hotel rooms was great . Every morning breakfast was excellent . And room service a must . The bar was fool with the finest wines an... Read more
from Indianapolis, USA
Submitted on 02-07-2016
So, after my last review and the response by management I thought we should give it another try to be fair and this time booking a slightly more expensive king corner room for more space. Well, I don't mind getting the room I paid for if a property doesn't upgrade Diamonds but second floor overlooking the front entrance? I asked the front desk person if this is normal Diamond treatment and he said I booked a king and that is what I got. I guess I can't argue with that but I can't recommend any H... Read more
from
Submitted on 03-07-2016
great service people always smiling, great pool area, beach area. room just what you expect. me and my family had really good time. It was my first time but definitely I will be back. Good cookies at the front desk.
from
Submitted on 03-07-2016
The hotel was perfect, the pool area really good and relaxing, the room just what we expected, great service people always smiling. Me and my family spend good time together. The beach was also great.
from Cambridge, Massachusetts
Submitted on 05-07-2016
Excellent staff, especially at front desk. Always prompt to help. Well located, easily accessible to business needs. I recommend it wholeheartly if you need to do business jn San Juan. We used the beach availability in Isla Verde without any problems.
from Naperville, Illinois
Submitted on 07-07-2016
Hotel was very nice and clean. Was extremely dissatified with the additional resort $23 and something resort fee per day. This was not mentioned when I booked the hotel. Also, the food at the hotel was very expensive. Ordered room service/breakfast for 2 and laid $50 for french toast, 2 sides of bacon, a side of sausage, toast, and 2 orange juices.
from Norman, Oklahoma
Submitted on 07-07-2016
My wife and I stayed at this hotel for 3 nights, 4 days in April before attending a business meeting. This is a wonderful hotel. The staff were very friendly and helpful. The hotel has a very relaxing, tropical, secluded pool. The restaurant was also wonderful. We ate at the restaurant every morning and had made to order omelets. In the evening, the bar has a very reasonable happy hour with rum drinks, and friendly staff. The room was very clean, well kept and modern. Our room had a very nice ... Read more
from
Submitted on 07-07-2016
Had a good experience and good customer service. They were attentive in all my needs. Rooms were clean like expected nice pool area for swimming. The area was nice place to walk. Has a gym area and meeting rooms
from Queens, New York
Submitted on 09-07-2016
Great business hotel, relatively close to the beach. Rooms were clean and spacious. In downtown Condado area. Near many restaurants and supermarket. Easy access off and on the highway. Would definitely recommend this hotel.
from Cumming, GA
Submitted on 10-07-2016
My wife and I read a lot of the reviews before deciding to stay at this hotel and the reviews were spot on. This is a very nice hotel and the staff friendly and helpful. One of the front desk employees (Margarita S.) helped us several times in planning our daily activities and was always friendly and anxious to do so. We also enjoyed the happy hour daily in the Pierre Cafe. Vincente C. the Food & Beverage Supervisor for the Pierre Cafe always made us feel welcome with his friendly and kind m... Read more
from Fl, United States
Submitted on 11-07-2016
Wouldn't recommend if you are traveling with family, the rooms are really small, otherwise not bad for the price. The staff was courteous and friendly. The amenities/facilities are very nice. We enjoyed the stay regardless.
from Boston, Massachusetts
Submitted on 12-07-2016
This hotel was great! The staff was EXTREMELY friendly and helpful. We felt very safe the whole time. You most definitely would enjoy staying in this hotel. Across from a 24 hour market. For breakfast & lunch we ate at a restaurant, around the corner from the hotel call Babos. The food is amazing and cheap! You can't beat that. Nightlife is a taxi away, could walk but it can be a long walk.
from
Submitted on 12-07-2016
This place was great! Was not expecting it to be as nice as it was. All employees were very friendly. Room was beautiful and clean. Cozy beds and very nice bathroom. Great parking, which is important around here. Very nice facility.
from Nashville, Tennessee
Submitted on 12-07-2016
Great staff, very friendly and helpful. Me and my wife stayed here and had not 1 problem. Pool,hot tub, and room very clean and comfortable. Food and drinks were great.They even offer free bicycle to ride around the city, good place for a family
from Mexico NY, United States
Submitted on 13-07-2016
I have stayed many places in the world and this was as good as it gets for rooms/ staff experience at a hotel within a reasonable distance from the airport. If you are looking to stay a night or week and want a helpful friendly staff this is the place to stay.
from Tupelo
Submitted on 13-07-2016
I chose this hotel after searching for a reasonable rate near Ashford Ave. This hotel turned out to be amoung the most reasonable chain in the area to which I wanted to stay. The hotel was very large and in a good enough area to walk around. There is a market across the street and the city bus also stops across the street. My only complaint is that the rooms were too small for the price that they charge per night. Also the parking garage charges a high parking fee per night in the garage is very... Read more
from Shewsbury, PA
Submitted on 15-07-2016
This hotel is extremely nice, clean, and the staff was very accommodating! It's location is just a 15 minute taxi ride to Old San Juan and other great sites. There were golf cart shuttles to the beach, as well! We also walked around and found great restaurants in the local area.
from Atlanta, United States
Submitted on 16-07-2016
Incredibly friend and efficient hotel staff. The room was spacious and accommodating, even for someone like me who had business in town for 3 weeks. Breakfast was delicious and the staff always helped me put together a to-go box when I had to rush out for a meeting. I appreciated the Wednesday happy hours and social events. All together, a great package.
from Atlanta, Georgia
Submitted on 19-07-2016
All staff members, from the General Manager to the housekeepers were very pleasant and helpful. The availability of bicycles right outside the door is also a nice amenity! There is also a large supermarket right across the street which is super convenient.
from Washington, District of Columbia, United States
Submitted on 19-07-2016
I loved staying at the Double Tree. I received a warm greeting from the front desk staff. They had a great Asian restaurant and pizza place only a couple of feet from the front door. I got a little sick upon my arrival and the staff did everything they could to make me feel comfortable. That was really great. I took a short 5 min ride to the beach down the street and I loved the set up just for the hotel. We something sort of like a cabana employee that helped with our seats, umbrellas for the s... Read more
from Houston, Texas
Submitted on 19-07-2016
Came here to celebrate my tenth wedding anniversary and this hotel was great! The hotel staff is very nice. Upon our arrival, Peter, was so friendly and helpful. He provided us tips for our trip and made us feel very welcome. The best part was receiving their yummy cookies that they give to every guest. The hotel room is nice and clean. The room is pretty spacious. Small fitness center but met my needs; there's a supermarket across from the hotel which was very convenient to buy breakfast items,... Read more
from Akron, Ohio
Submitted on 20-07-2016
Nice more modern hotel - Clean, comfortable and inviting for the right price. Provides full hotel services and amenities but not over the top. Nice pool area, fitness and business centers too. Convenient to the Airport. I'd certainly stay here again...
from
Submitted on 20-07-2016
I stayed here from the 14th to the 19th.. the rooms was ok, cute n clean, but the staff was amazing especially my new friend Peter, he helped us plan our anniversary diner date at the best restaurant in the area ,Oceanos, In additional he was extremely helpful with places for us to visit and place to shop. I wouldn't have had a perfect 15th anniversary trip if it wasn't for Peter. I will deffenetly go back and stay there. Thank you so much for making this trip specially Jenine & Paulo Teixe... Read more
from Lindenhurst, United States
Submitted on 22-07-2016
This hotel was EXCELLENT from start to finish. Any of the staff that I encountered, were very nice and always helpful. They didn't make you feel like you were "just another guest". Meaning, they remembered me and smiled and would say hi each time I saw them. If I had any questions, I was never made to feel that I was bothering them. From someone in management in a customer serviced based industry, this place definitely gets an A+!
from Elkhorn, Wisconsin
Submitted on 24-07-2016
My wife and I stayed here for the first leg of our honeymoon. Overall we were pleased. The room was small but very nice and very clean. The bar was a little more expensive than most. There is an amazing little restaurant called Bebo's within walking distance. On a side note the concierge staff was top notch. Very helpful with any and all questions.
from Chicago, Illinois
Submitted on 25-07-2016
The service was great. The people were great. They even decorated my room for my birthday. I felt do special. I will definitely be back. This was not my first time visiting and it won't be my last. Keep up the great work!!!!
from Atlanta, Georgia
Submitted on 25-07-2016
I stayed there for 5 weeks. The rooms were very clean, comfortable and quiet. The service was excellent, and the location cannot be beat, across the street form 24 hr. supermarket. Breakfast offered fresh fruits, eggs, fruit juices, yoghurt, cereals and breads, and lots more. Lots of good restaurants within walking distance.
from San Antonio, Texas
Submitted on 26-07-2016
Some front desk ladies are rude. Be aware. Lack of security. Some people stay for shady reasons. Had to smell drug smoking from other room. Everyone not staying can use pool. Laundry room very dirty. Elevators work ok.
from Bronx, New York
Submitted on 27-07-2016
Peter at the front desk was phenomenal he made sure I was very comfortable, he helped me book my tour and explained what each tour entitled. I felt extermily comfortable. The room was extermily clean and the walk to the restaurant was short on the way there was beach there were treasures and everything was just so close. I loved it and would definitely stay again. But Peter from the front desk needs to be in management that's how amazingggggg he is.
from Eastwood
Submitted on 27-07-2016
Located between San Juan and the international airport, the hotel was very comfortable and provided a good location for touring this part of Puerto Rico. The room was well appointed and the meals we had there (breakfast only) were as expected of an excellent hotel.
from
Submitted on 28-07-2016
I have to point out that Julio A. Navedo employee assigned to the pool area attended a a spectacular way, was very attentive in its services and was always attentive to every detail to make us spend a wonderful weekend in the pool area.
from Kansas City, United States
Submitted on 28-07-2016
We were moved to this hotel because of an overbooking. It was a pleasant surprise. Great service, great breakfast, easy walk (but they also had a golf cart shuttle) to the beach, modernized rooms, terrific pool, and good restaurants nearby. We would definitely return!
from Edgewater, New Jersey
Submitted on 31-07-2016
The hotel needs a good refurbishing. Rooms' carpets very very old. Pillows too old and crappy. Not cushioned enough. Bathrooms seem modern however, a smelly order from plumbing. I am assuming it's the water. Location is good though. We went to BeBo's Cafe which serves all meals. Good food. I'll review it by itself. I cannot understand why San Juan doesn't think of refurbishing hotels after a period of time. We are Hilton diamond status for years. So I know what I am talking about in compari... Read more
from
Submitted on 01-08-2016
Nice hotel overall. I like that is it across the street from a market where I could go to get groceries and things I forgot to bring. The hotel's beach was a golf cart ride away and was nice and clean. The hotel also offered free bike rental which was also very nice. Hotel food was okay but not impressive. Price was reasonable.
from
Submitted on 03-08-2016
Stayed here before and after the cruise. The before experience was horrible. Our room was not cleaned. We did share with the front desk registrant but seeing as we checked in late night, they were not able to do anything about. The after was much better, but I wouldn't chance it again. The staff was great though.
from
Submitted on 04-08-2016
This hotel dosen't have a pool, but has a great restaunrant, great bedrooms. It's more of a business hotel or if you like to stay in a nice place to go and explore san juan, because it's near everything.
from Mississauga, Ontario
Submitted on 04-08-2016
I stayed at the Doubletree by Hilton San Juan for one night pre-cruise and have only wonderful things to say about this hotel. It was a quick taxi ride to the hotel from the SJU airport. This hotel is not on the beach but that wouldn't matter as it was a short 10-15 walk to the beach (or you could take the complimentary shuttle they offer). At the beach, Doubletree has loungers and umbrellas set up for Doubletree guests' convenience. I believe they also had some drinks available to purchase,... Read more
from Atlanta, United States
Submitted on 07-08-2016
The staff is very helpful and you should ask for Antonio. He was very helpful in planning things to do while in San Juan. While in San Juan the Bacardi Tour was very interesting. The hotel will take you to the beach if you need a ride but it's walking distance from the hotel.
from Coral Springs, Florida
Submitted on 08-08-2016
Great property to stay at in Puerto Rico. The staff is very professional and helpful. They were there for our every need. We would definitely return whenever we return back. The hotel is close to the beach and restaurants.
from
Submitted on 08-08-2016
No regrets. We received a room near the pool and everything was great. Staff was very helpful, room is modern and clean. Just the chocolate smell of the lobby did it for me. Would definitely stay here again.
from Odessa, Florida
Submitted on 12-08-2016
Hotel has everything and closed to everything . Staff very helpful and for sure will stay there again. You can chose to eat at the hotel but have some other restaurants around with good food not expensive We loved the location of this hotel. Beach was close distance
from Liverpool, New York
Submitted on 13-08-2016
Before the trip, I read the reviews which were complimentary of the staff. Those reviews were spot on-Peter, Guillermo, and Courtney were amazingly helpful-from local restaurant suggestions to extra cookies for my young adult children to being attentive and answering our questions, they were a part of making our first visit to PR unforgettable. The room was clean and had everything that I needed. I elected not to have my room cleaned everyday but the one day that I did, Housekeeping left extra t... Read more
from
Submitted on 14-08-2016
The hotel is very nice, super clean, the attention superb.. The room was immaculate, good space and the bathroom very innovative. The air conditioner works good and it doesn't turn off in the middle of the night . The signal on the TV wasn't the best but you can manage.. But then... The BED was so bad it felt like a ROCK, the pillows bad too!! It was a nightmare sleeping there! We woke up exhausted because we really couldn't sleep well. The sheets are good and so are the towels. The breakfast ve... Read more
from Columbus, Ohio
Submitted on 16-08-2016
Nice rooms and clean hotel. The pool and work out area is clean. The restaurant has good,fresh food and nice variety of food. Convenient to casinos and restaurants. They have a complimentary golf cart which a staff member will drive you to a close beach.
from Atlanta, Georgia
Submitted on 17-08-2016
Great hotel with a nice private beach. With free chairs and umbrellas Friendly staff and 24-hour grocery store across the street. Short cab ride to all attractions. Small pool but hey its only a 7 min walk to the beach
from
Submitted on 17-08-2016
We have been to Puerto Rico several times and thanks to the positive experience at your hotel we will be back again. Both my husband and I worked in the industry for years and were very impressed with the cleanliness and the service. Peter at the Front Desk was very kind, pleasant and helpful during our eight day stay. He recommended excellent local restaurants, inquired about our stay every time he saw us and made us feel like family. The most critical part of the hospitality industry is the... Read more
from Chesterfield, Virginia
Submitted on 04-09-2016
My husband and I stayed at here several days. prior to our cruise. Very nice property and staff.However upon check in we were given chocolate chip cookies with nuts. We were told chocolate chip only.Cookies had nuts.I have a severe but allergy and I did. Wish that I was told that. Other than that we will definitely stay here when we visit Puerto Rico again. This is our hotel of choice now.Timi Harris.
from new york, United States
Submitted on 05-09-2016
Excellent for our short stay. Solved all our problems. Was located for access to any point on San Juan that we wished to visit prior to our cruise. We were able to enjoy our revisit to San Juan and were able to use public transportation to access our needs. Bus stop was on the same block as the hotel.
from South Florida, Florida
Submitted on 06-09-2016
The hotel overall was fine but it was not what I expected. I didn't care for the area the hotel was in and although the maintenance staff was really nice, front desk wasn't very helpful for directions. The room I finally ended up in was dusty and the ice machine didn't work on the "Hilton honors" floor. I wouldn't consider this a resort so the resort fee is a little unnecessary. Also, there's no restrooms available if you go the beach area that the free shuttle takes you to. Next time I will l... Read more
from Houston, Texas
Submitted on 06-09-2016
It was my first solo trip I did my research on the hotel it was the best experience ever! The employees were very helpful kind it was very peaceful no noise, if you're the type of person who likes quietness this is the hotel! I love the pool the cookies were delicious!! they were helpful in giving me directions to San Juan in bus. The pool was nice I was very satisfied with my experience I highly recommended. Keep up the great work!
from santo Domingo, Dominican Republic
Submitted on 06-09-2016
It's a great hotel with excellent service. The rooms and facilities are very clean The breakfast is delicious The cookie is the BEST!!!! The hotel has a supermarket and different types of restaurants that you can enjoy (pizza, Starbucks, Chinese)
from
Submitted on 12-09-2016
For months before our trip, the number one reason why we selected this hotel was because of all the great reviews I read. I was traveling to Puerto Rico to spend sometime with my sister that had being recently diagnosed with cancer and is undergoing chemotherapy and radio. To my surprise, my experience was completely different. Did my check in, was given a room at the Honors floor. Left the hotel. Came back around 2am, shower was clogged. Informed front desk, we were told they had no one t... Read more
from Gurabo, Puerto Rico
Submitted on 12-09-2016
This is a gem with all that you need less than 3 blocks away. Restaurant was awesome. Service was great all over the hotel. You have a shuttle to the beach, a 15 min walk to Condado, a 24 hour supermarket accross the hotel. Im already planning my next stay.
from Miami Beach, Florida
Submitted on 12-09-2016
I went to Puerto Rico with my girlfriends for a short weekend trip with my girls and had to stay somewhere because we miss our flight, I paid for everything online, include the hotel fee, yet, I was charged for hotel and $20 for valet parking while I never use their valet, First, the parking is far from the hotel and it's ridiculous that I have to walk so far to get to the hotel, The room was the smallest room I have ever seen and I felt trapped the whole time I was there. the pool looks like a... Read more
from Humacao, Puerto Rico
Submitted on 13-09-2016
Clean and beautiful hotel with comfortable room and bed. Excellent service. Close to stores and restaurants. Easy check in/check out process. Self parking is complicated but it has a valet parking a little bit expensive since guests don't have choice.
from
Submitted on 13-09-2016
The DoubleTree was a great hotel, and made us feel comfortable and at peace after a bad experience with an Air BnB. The hotel has a great pool to lounge by, as well as a 2 min golf cart ride to the beach, where you have chairs, umbrellas, and towels waiting for you at the beach. The beach is absolutely gorgeous and peaceful. The hotel is very clean, and up to date rooms. I would go back and stay there all the time!
from Nrcross, United States
Submitted on 14-09-2016
Best staff and location in San Juan. Friendly, competent, caring, bilingual staff. They go above and beyond to ensure your stay is the absolute best. Service with true Caribbean warmth and hospitality. The Doubletree Hotel in San Juan is highly recommended for business or pleasure trips. Thank you, Maria E
from San Juan, Puerto Rico
Submitted on 15-09-2016
To the CEO of Doubletree by Hilton I Widline Navilus and Pierre Harrigan was a guess at Doulbletree by Hilton San Juan. We would like to infor you that Peter from the guess services is a great candidate for a "PROMATION!" Upon entry, Peter was exceptional and making us both elate to be here for our fist time. We will be coming back due to his outstanding customer service,also inviting more friends to stay there. We would rate Peter 1000% if there was a such thing but 100% customer satisfaction,
from Dorado, Puerto Rico
Submitted on 19-09-2016
I stayed there just one night and I was impressed. We were there because we were going to be filming a segment for a TV show. The staff was unaware of our purpose there so we were treated as any other client. Check in was smooth, we even got some warm, fresh chocolate chip cookies that they bake at the front desk. Our room was very cozy, clean and had a view to the pool area. It is a very nice quiet hotel but if you are looking for nightlife there are options available within walking distance. I... Read more
from
Submitted on 22-09-2016
Let me say as the first thing that the hotel is awesome very big and very clean, I walked away actually thinking that its a shame because the hotel is actually so great and its located next to restaurants, spa, starbucks, close to the beach, has a gym, parking etc so much stuff to love about it! But i have to give it 2 stars for the very very bad service, im not exaggerating here. Our room was not ready when we arrived, we had to wait 2 hours for it to be cleaned, and the front receptionist was ... Read more
from Cape Coral, Florida
Submitted on 24-09-2016
Check in very easy staff went above and beyond rooms up to date and clean location was great I felt the restaurant was over priced and not happy with the food but the restaurant staff were great I liked the location
from
Submitted on 24-09-2016
Upon check in our room wasnt ready and we had to wait well over an hour. We got to our room and the a/c didn't work. We were moved to another room ( after unpacking) and after getting to the new room and unpacking again, we were asked to move rooms again because some one had digitally booked the room online and the hotel was at fault but we were expected to move. Peter was very nice but i can not say the same for all of the staff. Hotel is nice but staff leaves much to be desired as far as custo... Read more
from Washington
Submitted on 25-09-2016
Exceeded my expectations! As a world traveler and global citizen, when I go on vacation ‚?? I want to feel that I am at Home! All was ready, room and help to get my luggage... Totally amazing, hotel is like a spa - you do NOT want to leave. Thanks to a great staff but most of all for attention to customer details. My room was ready plus I was welcomed with much caring! Outstanding rating and kudos, especially for Peter Rivera, Guillermo Bezares, Margarita Sepulveda, and Lisandra Alicea. I k... Read more
from Baltimore, United States
Submitted on 26-09-2016
5 Star mark for great customer service, hospitality, and value. I enjoyed the stay - my room was ready and if I needed anything, I was treated with caring. Thank you for making my business trip enjoyable.
from Craiova, Romania
Submitted on 27-09-2016
We were for the first time in San Juan, it took us some time to choose the hotel but from the moment we stepped in we realized we've made the right decision. Close to the beach, it seems it is in a safe neighborhood, relatively close to Old San Juan, medium size, without a casino. We have stayed here for 5 nights, Sunday to Friday, in September. The hotel itself is quite ok, rooms are large, good amenities (bottled water, coffee machine, microwave oven, in room safe, iron and ironing board‚?¶). ... Read more
from Aguadilla, Puerto Rico
Submitted on 27-09-2016
Great facilities on and off premises. Nearby Starbucks and grocery store. Friendly staff. Nice room and comfortable beds. No complaints here. Would definitely visit again. We got an excellent deal via a third party website.
from Glasgow, United Kingdom
Submitted on 27-09-2016
We felt at home, everything was perfect and having stayed in a lot of hotels found this one one of the best Thanks to all the staff who were a pleasure to deal with, food was cooked to order and staff very attentive
from
Submitted on 27-09-2016
Power went out last Wednesday across the entire island. The Doubletree never lost power, water , internet, food or cold drinks. They went out of their way to not only help their guests but folks from other hotels who didn't have power and folks who just needed a place to stay for a night or two. Whenever I arrive, everyone from the valets, the front desk, restaurant folks, managers, maintenance staff all "welcome me home". They are the best.
from Franklin, Tennessee
Submitted on 29-09-2016
The Doubletree is not a beachfront hotel, so it might not meet the bill for most vacationers, but for business travel, you could not ask for better. The hotel is clean and upgraded, has a nice gym and a small but comfortable pool area. The restaurants are excellent, and the service was the best I could ask for. WiFi is high-speed, which can sometimes be a challenge in Puerto Rico, which made it even better for working. I will definitely stay here again.
from Jacksonville, Florida
Submitted on 07-10-2016
I stayed in this Hotel for the first time in December 2015. My experience was really good. Therefore when I visited PR again I decided to stay in this hotel again. Excellent service, excellent rooms. I will stay in this hotel again in my next business travel
from
Submitted on 08-10-2016
Upon arrival, received the most delicious chocolate chip cookie. The kids loved it. We arrived early and the room wasn't ready so they held our bags and let us use the pool in the meantime. The room was very spacious and had a mini fridge which came in handy since we bought plenty of snacks from the supermarket conveniently located across the street. It was also right near the bus stop (i like the convenience of traveling using local transportation since I like saving money lol) so the bus stop ... Read more
from
Submitted on 08-10-2016
Double tree in San Juan is a good option for travelers going for business or for pleasure. The hotel is great, has all the things needed for a good visit. Lots of restaurants at a walking distance, super market, beach (about 10 min walk), pool, gym, etc. Prices are high in my opinion, but they all are in Puerto Rico. It would be really nice if the hotel had a shuttle to and from the airport. Also a free parking lot. If you are looking for night life, there's not much going around the hotel,... Read more
from
Submitted on 09-10-2016
I was a bit surprised by how small my room was, and the poor view I had also, the bathroom was barely large enough for for two people, so it made getting ready together or in a short time difficult really, maybe there was an opportunity to upgrade but the room we had was really small. The location of the hotel is really good, but there were a lot of other hotels and good chain hotels also in the area that were in front of the beach, so we could have had better location but same area, and probabl... Read more
from Atlanta, Georgia
Submitted on 10-10-2016
When staying here, they give you access to the Marriott facilities and that was very worth it! They also have a golf cart to transport you to the beach between 9am-5pm and provide beach chairs and towels.
from Boston, Massachusetts
Submitted on 12-10-2016
The staff here is excellent. Everyone went above and beyond. I was here celebrating a birthday, Suigeil and another gentleman were both kind enough to help me plan a surprise. Zulmarie and Jorge were so helpful with helping us learn the area and find places to go. I also had some food restrictions that they were understanding. Antonio was a great help with finding fun things to do. we had a BLAST with the ATV place that he recommended. The outdoor pool and hot tub became our nightly routine. it ... Read more
from
Submitted on 13-10-2016
Came here over a long weekend. Stayed in a garden view queen with murphy. Beds very comfortable Room is a decent size. Not huge, not small, cozy. The only downside is the lack of a separate bathroom. yes there is a fogged door and shower, but not private so comfortability with your roomie is vital. The hotel is well kept, very clean, comfortable with a relaxed, not stuffy vibe that you will get with other main strip hotels in san juan. As previously stated the starbucks is adjacent to the... Read more
from
Submitted on 15-10-2016
This is our honemoon hotel and came back for our 4th anniversary weekend. You will be seeing us for years to come. We absolutely love everything about it. From the perfectly sized building that guarantees awesome personalized service, to the delicious cookies. Thank you for everything. We suggest you skip on the breakfast buffet and head to BEBO'S CAFE. It is litteraly a 5 min walk to the next block over. Open for breakfast lunch and dinner. Finger lickin' good food. Authentic domini... Read more
from New York
Submitted on 16-10-2016
Went during Hurricane Matthew but No storm when I arrived. Hotel is worth the cost. Rooms are clean. Beds are comfortable. Staff are friendly. Hotel is a short walk away from beach. YeloSpa is goodū???ū??ľū???ū??ľ
from
Submitted on 16-10-2016
This experience was phenomenal we met Antonio and he was a major reason this trip was incredible. He helped us with the excursions and how to get around Puerto Rico. The room was clean, cozy and comfortable. The welcoming cookie was great too. Its close by a lot of attractions like Fahrenheit pizza which is delicious, Bebo cafe for authentic Spanish food and the Funky Buddah definitely awesome relaxed atmosphere. I will recommend this hotel to anyone and everyone I will never forget this experie... Read more
from
Submitted on 17-10-2016
This hotel has such a great location. Not far from the airport, great service, a 24hour supermarket and many local creative restaurants and bars. Hotel offers a shuttle to the beach which is also walking distance. Hotel seems to be recently remodeled, very clean and beds and pillows are incredibly comfortable. Definitely will stay again.
from Twinsburg, Ohio
Submitted on 18-10-2016
Hotel is in a nice location and kept secure. Great for business travelers as the amenities are kept open 24 hours. The pool is great and on site restaurants are delicious. The rooms tend to be a little small but does have a mini fridge in the room.
from North Chicago, Illinois
Submitted on 18-10-2016
We celebrated our not to special 4th year anniversary at Double Tree in Condado. When I emailed the hotel a couple of days before our arrival to double check and confirm the reservation, I told them we were going because of our anniversary they replied back excited that we had chosen their hotel. But when we checked in to the hotel, not so much as a congratulations, and when we got to the room, not a chocolate or a little card, no mention or notice of our special occasion. I guess my husband and... Read more
from
Submitted on 20-10-2016
This hotel was great! It was everything I expected from a hotel on an island. The room was spacious, clean and comfortable. Walking distance from the beach but the hotel offers complimentary bikes to ride through the town or to the beach. The hotel will also give you a ride to the beach on their golf cart. This too is complimentary. The pool has a beautiful waterfall. The restaurant onsite has delicious appetizers and food. Lets not forget the stiff drinks.
from West Palm Beach, Florida
Submitted on 20-10-2016
This hotel was awesome. The grounds are beautiful and the beach is within walking distance. We enjoyed relaxing by the pool in hammocks in the evening. The queen sized bed was soooo-ooo comfortable. The Cafe Pierre on- site serves delicious breakfast buffets and there is a bar as well. We will definitely return!
from West Palm Beach, Florida
Submitted on 21-10-2016
This hotel has an excellent location! You can safely walk to the beach, restaurants, pharmacy, supermarket...walking out of the balcony there were hammocks and the pool from which you can order drinks; the room was as clean and confortable as you can possible ask for. The service exceeded my expectations. I highly recommend this hotel.
from Boston, Massachusetts
Submitted on 22-10-2016
Disappointed from the moment we got into our room. Felt smaller than the pics looked and had a few signs of wear and tear. One of the pillows had a stain on and the bathroom didn't smell good at all. The rest of the hotel is ok. Definitely not as nice as we'd thought it was going to be although the pool looked nice. The staff were ok but not overly helpful compared to other places we've stayed. Did not like having to walk to the beach every day and would choose a beachfront location next time fo... Read more
from
Submitted on 23-10-2016
Wow!!! This was a great family stayed, everybody was really welcoming from the moment we arrived, the hotel restaurant Cafe Pierre was a must try , and there are many other options walking distance. My kid enjoy the golf cart ride to the beach everyday "free" and the pool area with big chess and ping pong table. I will definitely come back!!!
from
Submitted on 23-10-2016
Stayed here with wife and my 2 year old sun. Good proximity to beach. Great room on first floor with patio backing into pool area. Great Lobby. Great location with most tourist attractions in San Juan within 20 minutes of commute.
from Cardiff, United Kingdom
Submitted on 25-10-2016
The smallest Hilton rooms I have ever had. I stay at Hilton regularly in big cities where rooms are usually smaller but this room was claustrophobic. Room service was very expensive and food not fresh. Called the front desk several times to ask for late check out and no one picked up the phone so had to walk down to speak to them.
from Sewell, United States
Submitted on 25-10-2016
For my 30 day stay, I was pleased to find this hotel to be very close to the expressway entrance (traffic is heavy in the mornings, and this ease of travel was appreciated), and also has a Starbucks within several feet and a 24hour grocery store across the street. There are bikes available for free to ride to Old San Juan, the bus stop is just outside to take a $0.75 ride to OSJ...and a golf-cart shuttle to assist the 2-block walk to the beach, if necessary. Laundry facilities near the pool, g... Read more
from
Submitted on 27-10-2016
Recently stayed here on my trip to Puerto Rico. Great location with comfortable rooms and great amenities. The hotel staff was very professional and friendly, always willing to suggest good places to visit. Definitely looking forward to my next stay here.
from Rome, Italy
Submitted on 29-10-2016
The hotel is conveniently located in Condado, with very easy access from some of the main roads and within easy walking distance (5-10 mins) from one of the main Condado beaches. Also a shuttle is provided to the beach, where the hotel also has it's own facilities including food/drink service. The hotel itself has a nice small pool and surrounding garden area, and is located next to the hotel gym. Note that Uber has started operations in San Juan and offers far better prices than regular taxis ... Read more
from Ponte Vedra Beach, Florida
Submitted on 29-10-2016
They treated us wonderfully as a last minute guest . Location worked out nicely for us as well as the room which was very comfortable and we had great views . One glitch was they re rented the room before we checked out and the jerk that entered our room almost became a statistic , had words with the front desk and they had no clue ....
from
Submitted on 30-10-2016
Spent 6 nights and enjoyed the stay. Very comfortable. Welcoming staff. Facility was clean and professional. All amenities worked as stated. Received a freshly baked and warm cookie once I checked in and these cookies were available anytime upon request.
from
Submitted on 30-10-2016
Growing up, Hilton was our brand. I later worked for Hilton and credit them with a hotel education that started me on a 30 year career. When I stay at a hotel that gets it right, I know instantly. Doubletree by Hilton San Juan gets it!
from Atlanta, Georgia
Submitted on 30-10-2016
Staying here for an extended period. Location is very good with a supermarket and laundromat across the street. The beach is only 4 blocks away. Service is very good. The restaurant at the lobby has a limited menu but the food is very tasty. Room service is fast. The room is very comfortable. Definitely recommend it
from Atlanta, Georgia
Submitted on 01-11-2016
Highly recommend hotel. Staff is excellent, Guillermo is a stand out employee and the manager, Ms. Santos, is incredible. A few tips: 1. Don't bother bringing lotion, shamp/cond, as you can buy those things at SuperMax across the street; 2. You do not need a rental car the whole time, as there is a shuttle to the beach, and if you do want to take a day trip, I recommend Condado Enterprise; 3. Bring a mesh laundry bag as there is a small self-service laundry area; 4. Bring hiking shoes and poles,... Read more
from Worcester, Massachusetts
Submitted on 01-11-2016
Stayed here for a week in October with my boyfriend, and I guess maybe if we had paid a different rate for the hotel it would have made things seem better, but it wasnt that cheap so some things should be addressed. We were happy when we firdt got there, the weather was perfect, the staff was nice, and our room was very big and pretty. But things went a bit downhill from there, for one the hotel is in front of a very busy and loud street with lots of street traffic so we could head cars honking ... Read more
from
Submitted on 02-11-2016
This hotel is great with the best acess to local attractions and Calle Loiza. Close to the best urban beach in the world Ocean Park. The hotel has a beach club with chairs and umbrellas. With walking distance to all of the bars, restaurants, and art murals of Calle Loiza. Also the world class Museum Of Art of Puerto Rico.
from Rochester Hills, Michigan
Submitted on 05-11-2016
We arrived at the Doubletree on Saturday morning at 7:30 a.m. having disembarked from a weeklong cruise. We were completely prepared to store our luggage until a room was available but bless their hearts, they had a king size room all ready to go! After a short nap and a great breakfast at Pierre's we set off to the Puerto Rican Art museum, just a short walk away, and then finished our day by the pool. This a a quiet hotel perfectly located between the port and the airport. Very friendly staff a... Read more
from Atlanta, Georgia
Submitted on 06-11-2016
The service provided and available at all times in this hotel is exceptional. There is great attention paid to meeting the needs of the customer. The environment is very pleasant, the food is very good, and for the price, there is great value.
from Tampa, Florida
Submitted on 07-11-2016
I made the reservation to the Hilton because of all the amenities listed and because it was a really good price to be in the same area as the other expensive hotels, so seemed smart. And the hotel really is nice, big, the pool is smaller but fine and the gym is good and our room was great too. BUT, the staff really needs to get it together, we both felt pretty ignored by then while there, from the receptionist and check-in who barely made eye contact, to the restaurant staff who took forever a... Read more
from North Kansas City, Missouri
Submitted on 09-11-2016
My wife & I , having some South West Airlines script that had to be used by the end of October , Decided to spend a few days in San Juan . Upon Arrival at the Hilton and finding the suite we had reserved ,we were invited to happy hour , Which we found fun and relaxing after our long day of travel. The Hotel was very clean ,other then the coffee pot for are room missing the rooms were well stocked . The only criticism we have is there is no safe to place valuables in so we took our valuables... Read more
from
Submitted on 14-11-2016
My friends and I stayed at the Doubletree for 4 days, 3 nights during my bday trip to San Juan. The value was great for the price that we paid and it's location. I would definitely stay there again! The room was clean and decorated nicely. The pool area was nice even though we didn't get in. There's a hammock and ping pong table out there with a lot of seating. We booked the room with the queen and double murphy bed (bed that folds up into the wooden console) which worked out pretty well. My fri... Read more
from Miami, Florida, USA
Submitted on 15-11-2016
Very nice staff,good location.Worth price. Great breakfast buffet included for Hhonnors gold members,clean rooms and excellent room service.Very nice pool area,a little small but quit,friendly staff!!
from oceano
Submitted on 17-11-2016
Book a balcony garden view. There are only a few rooms. They face a lush, beautifully designed huge courtyard area. We have our own patio with chairs and table, a hammock steps away. Paradise. Cafe Pierre has the best hotel food we've had. Kudos to Sharon, our waitress and to Lydia who makes the whole place function perfectly. Try the burgers!
from Fort Lauderdale, Florida
Submitted on 18-11-2016
I probably had higher expectations for this Hilton in particular since its in sunny and beautiful PR by the beach i figured it would be more tropical and fun i guess. But the hotel is as others of the chain, I think the best suited for corporate or short trips, not necessarily people looking for a fun time. I cant say anything bad about the hotel, it was very clean and the staff was very helpful, but we wanted something more lively and with more happening, the hotel is quiet, and there are a lot... Read more
from
Submitted on 18-11-2016
Had the most amazing experience at this beautiful hotel. from the moment you walk in Its so modern and SUPER clean. The location is great! Walking distance to beautiful beaches, restaurants and shops. The staff is friendly, knowledgeable and trully make you feel like family. Our room was beautiful, great view and so convenient with microwave and fridge for our family of 4. The Cafe Piere downstairs has an amazing breakfast buffet including fresh eggs or omelettes made to order, fresh pastries,... Read more
from Palm Coast, Florida
Submitted on 20-11-2016
We traveled prior to a cruise and had a wonderful time. The hotel is centrally located, very modern and the staff is excellent. The rooms were clean and very spacious. The restaurant, gym and pool were great!
from Fort Lauderdale, Florida
Submitted on 21-11-2016
Staff are very friendly, knowledgeable, and accommodating. The location is great with walking distant to a variety of restaurants and shops. Only a 10-15 uber ride to Old San Juan. I would recommend this hotel for those visiting for both business and pleasure.
from Sicklerville, New Jersey
Submitted on 22-11-2016
I have gone to this hotel on several occasion before going on a cruise and have been treated very well by the staff. It is such a nice time and in walking distance to great food. My grand baby really enjoyed this trip. I felt so good about the hotel that I went on vacation there alone and had an amazing time. It is in between the airport and the sea port great location.
from san diego, United States
Submitted on 23-11-2016
This hotel is very good place to rest after work. Room service is very expensive but the food was delicious. Breakfast was yummy but all days were the same food. The people is very kind and warm. Traveling to Puerto Rico has been a great experience.
from Trinidad
Submitted on 27-11-2016
I visited San Juan two weeks ago and made reservations for the Hilton Double Tree Hotel. We arrived about noon and was told that since check-in is at 4pm, we would have to wait until a room was available. We decided that we would pass the time by having lunch in the adjoining restaurant situated in the lobby. The front desk clerk took my number and assured that she will contact us as soon as a room was available. We had lunch and waited for approximately two hours before I decided to seek info. ... Read more
from Anaheim, United States
Submitted on 28-11-2016
This was the smallest hotel room I have ever stayed in. There is a sliding frosted glass door between the bed and bathroom. No bathroom privacy. Did not like bathroom design. Felt we paid too much for what we got.
from
Submitted on 28-11-2016
Excellent place to stay wonderful personnel inviting atmosphere parking next to hotel is great in close proximity to great food and night life, super market accross the way was useful for my forgotten toiletries pool area was inviting !highly recommend it
from Toronto
Submitted on 28-11-2016
Staff were friendly. Location of hotel was not really central but easy access to groceries and such. We stayed prior to a cruise. Room was the smallest room I have ever stayed in and our friends' room was the same. It was so small that we could not have had our friends in to our room for a drink before dinner and vice versa. Room was not well cleaned prior to arrival - coffee stains on the windows, cobwebs, etc.
from San Juan, Puerto Rico
Submitted on 29-11-2016
Great Hotel in San Juan for good price. Paid about 100 for a night clean and modern rooms. It's in a good location near condado. There restaurants nearby and in the hotel. Good location for business meetings.
from
Submitted on 30-11-2016
I travel 2-3 times a month all over the world and I have to say that the staff at this hotel was the friendliest ever. The breakfast staff was very amazing. Especially Sandy who just had twins. I also met a sales manager named Michael who was full of great tips and recommendations. Loved the pool and the giant chess board!!! Thank you! I will be back!!!
from
Submitted on 30-11-2016
Stayed here for four nights and loved it. Rooms were clean, staff was friendly and Cafe Pierre had an amazing happy hour! Thanks for everything!! I highly recommend this hotel- and I've stayed in many Hiltons in the US.
from Miami, Florida
Submitted on 01-12-2016
I'm going to focus on the positives of the hotel, the location is great, the area is safe both day and night, and across the street there is Starbucks, grocery store, multiple restaurants including great sushi, a fun bar forgot the name so no need to go far for whatever youre looking for. There is a shuttle taking guests to the beach, but when you ask for it its not available and they instead tell you the beach is not far, just walk there, if i wanted to walk to the beach then I would have staye... Read more
from Decatur, United States
Submitted on 01-12-2016
The DoubleTree by Hilton San Juan exceeded my already high expectations. The facility is conveniently located in walking distance to restaurants, the beach, and a grocery store. The hotel guest rooms are beautiful, spotless, well lit, and with ample storage space ideal for longer term business travel. The breakfast bar has a delicious and varied selection of foods. And the hotel staff are top of the line; so friendly and professional. They've made me feel like family. I recommend this prop... Read more
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