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Courtyard by Marriott Isla Verde Beach Resort

San Juan, , US (SJU)

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Based on 2514 reviews
Located on Isla Verde Beach, 10 minutes from San Juan International Airport.
Style: Marriott
Room & Rates
Deluxe Ocean Front - Courtyard by Marriott Isla Verde Beach Resort - 1

Deluxe Ocean Front

One king bed or two queen beds. Furnished balcony with full ocean view. Complimentary wired and wireless Internet access. Desk with adjustable swivel chair, side table. DVD player/VCR combination. CD player/clock radio. Compact refrigerator with complimentary bottled water. Shower/tub combination.
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Deluxe Ocean View - Courtyard by Marriott Isla Verde Beach Resort - 2

Deluxe Ocean View

One king bed. Furnished balcony with close-up beach/ocean view. Complimentary wired and wireless Internet access. Desk with adjustable swivel chair, side table. DVD player/VCR combination. CD player/clock radio. Compact refrigerator with complimentary bottled water. Shower/tub combination.
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Junior Suite - Courtyard by Marriott Isla Verde Beach Resort - 3

Junior Suite

One king bed or two queen beds. Furnished balcony with close-up beach/ocean view. Complimentary wired and wireless Internet access. Desk with adjustable swivel chair, side table. DVD player/VCR combination. CD player/clock radio. Wet bar, microwave oven. Compact refrigerator with complimentary bottled water. Stall shower with handheld and rainforest showerheads (no tub).
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One Bedroom Suite - Courtyard by Marriott Isla Verde Beach Resort - 4

One Bedroom Suite

One king bed in bedroom. Queen sofa bed in separate sitting room. Furnished corner balcony with close-up beach/ocean view. Complimentary wired and wireless Internet access. Desk with adjustable swivel chair, side table in each room. Three dual-line speakerphones. Two TVs with DVD player/VCR combinations. CD player/clock radio. Wet bar, microwave oven. Full-size refrigerator with complimentary bottled water. Shower/tub combination.
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Ocean View Room - Courtyard by Marriott Isla Verde Beach Resort - 5

Ocean View Room

One king bed or two queen beds. Located on upper floors. Furnished balcony with partial ocean view. Complimentary wired and wireless Internet access. Desk with adjustable swivel chair, side table. DVD player/VCR combination. CD player/clock radio. Compact refrigerator with complimentary bottled water. Shower/tub combination.
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Quality Guestroom - Courtyard by Marriott Isla Verde Beach Resort - 6

Quality Guestroom

One king bed or two queen beds. Located on lower floors. Furnished balcony with various views (ocean view not guaranteed). Complimentary wired and wireless Internet access. Desk with adjustable swivel chair, side table. DVD player/VCR combination. CD player/clock radio. Compact refrigerator with complimentary bottled water. Shower/tub combination.
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Courtyard by Marriott Isla Verde Beach Resort
7012 Boca De Cangrejos Avenue PO BOX 12112, San Juan, US 00979

Location

The Courtyard by Marriott Isla Verde Beach Resort offers upscale lodging and accommodations with an island charm and a distinct Puerto Rican Flair. Located on Isla Verde Beach, 10 minutes from San Juan International Airport.

Why Stay Here

Oceanfront Pool
Oceanfront Dining
Luxurious Rooms with Balcony
Casino Del Sol – open 24 Hours

Resort Details

The Courtyard by Marriott Isla Verde Beach Resort offers upscale lodging and accommodations with an island charm and a distinct Puerto Rican Flair. Located on Isla Verde Beach, 10 minutes from San Juan International Airport.

Hotel Facilities Includes:
Free-form Swimming pool with towel service
Whirlpool and Toddler`s pool
Video game room
Fitness Center
Casino Del Sol - open 24-hours
Ocean front dining from one of 5 Restaurants
24-hour Business Center with over 3000 sq ft of meeting space
FREE wireless internet throughout the hotel

Room Amenities:
260 air-conditioned guestrooms decorated with modern design and each room features its own balcony.
37-inch LCD TV with Satellite
Mini Fridge
In-Room Safe
Coffee Maker
Selected floor plans include and I-pod docking station
Suite and Junior suites include:
Microwave
CD and DVD Players
Ergonomic Desk and Chair
Two Line Phones with speaker phone and voice-mail both wireless.

Notifications and Fees:
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
Self parking fee: USD 15 per day (in/out privileges)
Valet parking fee: USD 20 per day (in/out privileges)
Buffet breakfast fee: USD 15.95 per person (approximate amount)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Accommodation Details

Ocean View Room
Room Sleeps up to 4 People
Best Rate Guaranteed
One king bed or two queen beds. Located on upper floors. Furnished balcony with partial ocean view. Complimentary wired and wireless Internet access. Desk with adjustable swivel chair, side table. DVD player/VCR combination. CD player/clock radio. Compact refrigerator with complimentary bottled water. Shower/tub combination.

Restaurants, Lounges & Bars

Ocean front dining from one of 5 Restaurants

For the Family

Video Game Room

Meetings & Conventions

24-hour Business Center with over 3000 sq ft of meeting space

Pools & Spas

Free-form Swimming pool with towel service
Whirlpool and Toddler`s pool

Entertainment & Activities

Casino Del Sol - open 24-hours

AMENITIES:
  • 24-Hour Casino
  • 24-Hour Front Desk
  • ATM Machine
  • Audio/Visual Equipment
  • Ballroom
  • Banquet Facility
  • Casino
  • Children's Program
  • Conference Rooms
  • Dry Cleaning Service
  • Elevator / Lift
  • Event Catering
  • Express Check-In
  • Express Check-Out
  • Fitness Facility
  • Free Local Calls
  • Game Room
  • Gift Shop on Property
  • Jacuzzi/Hot Tub
  • Kiddie Pool
  • Laundry Services/Laundry Facility
  • Lounge/Bar
  • Medical Services
  • Multilingual Staff
  • Outdoor Pool
  • Parking
  • Poolside Bar
  • Porter / Bellhop
  • Security Guard
  • Smoking Rooms Available
  • Swim-Up Bar
  • Wedding Services
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 2514 reviews
from Philadelphia, Pennsylvania
Submitted on 28-05-2016
I have stayed here several times over the years while on business. It is very close to the airport and on the beach. This hotel recently got an update which is nice because the last time I stayed it was a little tired, not anymore. Has the normal room features present in many courtyard hotels. What is different from other courtyards is that there is a full restaurant (2), room service, and a casino. My favorite part of the hotel while traveling on business is the beachfront restaurant. Not... Read more
from Houston, Texas
Submitted on 28-05-2016
My wife and are were in Puerto Rico for a vacation and had stayed at a disappointing Hilton! We ended up at the Courtyard the night before our flight home. What a great difference. We were met with water, a free drink, beautiful beach, nice staff. The room was large and quite considering the hotel is across from the airport. We used the beach service for towels and chairs. Very nice and romantic atmosphere. Food was great for dinner, lunch no breakfast. Covered parking garage was nice. ... Read more
from
Submitted on 29-05-2016
Great service angel by the beach was very informative on where to find everything we could have possibly needed from food to places to visit. Julio and Luis at the pool bar took great care of us made sure we stayed hydrated and even keep an eye on some of our personal belongings which meant the world to me and my friends
from
Submitted on 30-05-2016
Angel Alicea (Beach Boy) Angel was very kind and courteous, he went above and beyond him line of work. I am in a wheelchair and he was very helpful and getting me around and made it his business to make sure I was having a great time. Thanks Angel for making this the best trip ever!!
from rockland me
Submitted on 31-05-2016
My husband and I went for a quick getaway for Memorial Day Weekend, I have to say this was by far the nicest Courtyard property that I ever stayed in so far. I always love Mariott hotels because of the beds, so comfy. I always thought of Courtyard as business hotels. I was never so wrong! The lobby was beautiful, friendly staff, very clean. The pool area was very nice, plenty of lounge chairs. They also have pool and beach service for snacks and beverages. My husband had a nice massage o... Read more
from Cincinnati, Ohio
Submitted on 01-06-2016
We were here for a week (May 21-28) with another couple. The hotel is convenient to the airport. The airplane noise didn't bother us at all, in fact our room overlooked the runway and it was fun watching the planes take off. The beach is clean, chairs are comfortable and the "beach boys" very helpful with umbrellas. Our second night was marred by loud neighbors (were they in the room with us??) but the next morning Katherine got us a nice quiet corner room. Had read other reviews mentioning bed ... Read more
from
Submitted on 03-06-2016
I absolutely LOVE this hotel. The staff are very friendly. Especially Luis the pool Manager and Lorraine the Pool Bar Manager. I have stayed in this hotel so many times. At least 3 times a year with my family. The rooms are always very clean and the views are amazing. You will not find another hotel in Isla Verde where you can lay on a hammock right on the beach with the bar just steps away. The hospitality is amazing. I would recommend it to families as well as couples. Perfect place to... Read more
from East Stroudsburg, Pennsylvania
Submitted on 07-06-2016
Very nice rooms, every amenity included. excellent view, cleanliness was superb, staff is friendly, pool and jacuzzi area was great. Price was affordable, valet parking was a plus. Noise from the airplanes was acceptable. Sleeping was not a problem.
from
Submitted on 07-06-2016
Really great place to visit! The hotel was very clean and the staff was super friendly! Restaurants were close by and fairly priced. The cab fair wasn't bad at all mostly $10 each way. The drinks were a little pricey and not strong enough for my liking, but a quick 5 minute walk to Walgreens and you can purchase whatever you want! Would highly recommend this hotel! :)
from Chesapeake, Virginia
Submitted on 07-06-2016
I loved this resort!!! PAPAYA swim up bar was to die for. The beach was nice and so was the beach waiter Michael, and the cabana boys Angel and Carlos. The restaurant is the perfect setting where you can enjoy a beachside meal. This place was great!!
from
Submitted on 28-06-2016
We recently stayed at the courtyard in isla verde for our honeymoon and as we were headed back to the airport one of us left their wallets in the taxi cab. We called the hotel to see if they could track down the taxi, we worked with a man named Nelson and he went above and beyond trying to retrieve our wallet! Finally he found the taxi, sadly he was on the other side of the island and would not make it before our plane boarded. However they shipped it to us the very next day and we could not be ... Read more
from
Submitted on 28-06-2016
I traveled to Puerto Rico with a very large group and this resort accommodated every bit of our needs. I over booked through a third party, which caused a minor confusion upon check in (not due to any Courtyard error) and the manager, Orlando, was more than helpful in assuring that everything was straightened out and provided excellent customer service. Our stay was very memorable, from the large beautiful ocean view rooms to the 24 hour pools. My 15 friends and I had a wonderful stay. Would d... Read more
from
Submitted on 28-06-2016
Very nice property. Our beach service was awesome.....Angel Alicea went above and beyond to make sure we were comfortable and happy. The rooms were clean, the front desk staff were very helpful. We will be back for sure!!
from
Submitted on 30-06-2016
The pools are great their clean, (which I love pools) very well organized. Service very Good! ?????????? People that work there are responsible and they help you in anything that you need. At the beach is very clean as well. Also the place is beautiful, and you if you need something, they give you what you need right away.
from Washington
Submitted on 30-06-2016
My husband and I stayed here at the end of our honeymoon for only a night, but I wish we were able to stay longer! The hotel had been recently renovated so our room was very nice and had a great view of the pool and beach. The pool was really beautiful and had a swim up bar where service was great and it wasn't overly crowed either. The beach was really nice as well and hotel staff assisted you in setting up beach chairs and an umbrella. The hotel is right across the street from the airport, but... Read more
from
Submitted on 01-07-2016
I really enjoyed this hotel!!! The restaurants were good the staff was great!!!! When u come look for Angle on the beach he is amazing!!! Angle made us feel catered to and helped us out with anything we needed he was the beach guy and he was excellent!!! The only complaint I have was the music at the pool didn't cater to its guest coming from all over the world it only catered to the locals it was mainly Spanish music. I could have enjoyed the pool a lot more if the music was more diverse and ... Read more
from st. louis
Submitted on 01-07-2016
I found the Courtyard online and was immediately impressed with the location. I then read the reviews on Tripadvisor and I was hooked. My sister and I flew down on June 28th and were schedule to leave tomorrow. The only reason I'm writing a review now is because we just got back from Old San Juan and it started to rain so we decided not to do the walking tour. Back to the hotel. The resort is located close to the hospital but your cab ride is going to cost approximately $12.00. I believe Karen... Read more
from
Submitted on 04-07-2016
I'm a platinum elite with Marriott so I have come to be used to a certain kind of service depending on the type of property I am staying at. Nice place excellent staff... If you need anything ask for Louis A. Rosario. He is fantastic. But make sure you tip these folks... Including your housekeeper. They work very hard and it should come back to you...
from Jersey City, New Jersey
Submitted on 04-07-2016
I came to Puerto Rico to have a relaxing vacation. I wanted to be by the pool and relax by the beach with good drinks. I got exactly that. The bartender Kathleen was such an amazing bartender! She made me tasty drinks and was very personable! She helped us with any questions we had and made sure we were being taken care of. I can't wait to come back with more friends. Thank you Kathleen!
from
Submitted on 04-07-2016
Whenever I visit Puerto Rico for work or pleasure, I absolutely LOVE staying at the Courtyard Isla Verde Beach Resort. This oceanfront resort is absolutely beautiful, and you can find everything you want and need in one central location - outstanding food, exciting entertainment, and gambling. For example, I normally start my day with a workout in their fitness facility which has a variety of equipment to meet everyone's needs, and they keep the equipment in excellent working condition. My next ... Read more
from New York City, New York
Submitted on 05-07-2016
Beautiful beach, pools and grounds. Casino on site. Food is excellent. Staff was great. Views are spectacular. Only issue is closest store or restaurant is about a 5-10 minute walk so if you don't have a car this location could be difficult.
from Ashburn, Virginia
Submitted on 06-07-2016
This hotel is located very close to the San Juan airport and it is right on the Isla Verde Beach. Everything you need is at your fingertips including soft white sand a turquoise water. So what separates this hotel from others? Customer service! We were treated like royalty during our stay. Beyond that, valet/bellman, Carlos Moreta went out of his way to help me. I left a bag in a taxi when returning to the hotel from dinner one evening. I estimated the value of the contents to be around $... Read more
from Caguas, Puerto Rico
Submitted on 09-07-2016
Decided to have a last minute getaway with my wife so we arrived to this hotel without making reservation on a weekend. John A. Miranda was the guest service rep that received us late Friday night. He was very friendly and courteous and immediately find us a room to stay...and what a room. We had an awesome suite, like a luxurious apartment. Had a living room, full equip kitchen with a mini stove, refrigerator, microwave, coffee maker, even had plates, forks, knives, cups, glasses , pots etc. et... Read more
from Atlanta, Georgia
Submitted on 10-07-2016
My experience was amazing at this hotel. I was there on business, very busy but I made time to eat! The Executive Chef, Victor Woods and the Sous Chef Carlos Mateo cooked food that will make me return to Puerto Rico. Both were very professional and willing to go above and beyond to make their food perfect. I thought it was a very special touch for them to come out and introduce themselves and their food. The service did not stop there, Lorna Carrasquillo, The Director of Food and Beverage, was ... Read more
from Tampa, Florida
Submitted on 10-07-2016
We liked that the hotel offered umbrellas and lounge chairs and these were always readily available. But more than that the young man Angel Alicea was very professional, accommodating and one could notice that he took pride in helping others. This is not found often and we hope that management notices his hard work and motivation. My husband and I enjoyed the music at the bar area and the opportunity to play at the casino. Excellent experience and we plan to vacation again at the Marriott Courty... Read more
from South Jersey,
Submitted on 11-07-2016
We were actually staying at the La Concha in the Condado but our hotel made a call to this resort for us to rent the jet ski's and had a great time. After the jet ski's we had a poolside lunch and stayed for pre dinner drinks before heading back to the Condado. This is a very nice resort and a great and friendly staff. Prices were fair as well. Thanks from a Marriott Rewards 'Lifetime' Platinum Member.
from
Submitted on 11-07-2016
Every single employee we dealt with was polite, helpful and very friendly. The lobby was noisy and loud on some night, but not a huge deal. The beach on this property is perfect. There are a few things (fast food, Walgreens, Starbucks etc.) within walking distance, but its not in the heart of the action for sure.
from Clarksville, Tennessee
Submitted on 13-07-2016
Thoroughly enjoyed our stay here. Great facilities. One of our best meals on the island was right here eating Oceanside. Thanks also to Angel for making sure we were taken care of at the beach. Helpful and friendly staff. Would definitely stay again.
from San Juan, Puerto Rico
Submitted on 13-07-2016
This hotel really surprised me, went there for seminars before and decided to give it a try and stayed during 4th of July weekend. Nice and confortable rooms, great service and beautiful beach. Was great for all family, includin an elderly person. Make sure to request high floors...
from
Submitted on 13-07-2016
This place was amazing! This is was my 2nd time at the hotel and I can honestly say I will keep coming back to the same hotel. Bar tenders, front desk were very friendly and attentive.. Angel Alicea (beach) went above and beyond with his job!
from
Submitted on 16-07-2016
It was great & I loved it. I would definitely go again. They gave complimentary drinks when you first got there. Friendly staff & had clean rooms along with a breakfast that delivered for as late as 11 am which is great for me because I'm an early person. Can't wait to come back next year.
from Providence, Rhode Island
Submitted on 17-07-2016
The guys at the beach made the experience very enjoyable! Angel, Luis, and Gabriel exceeded the customer service expectations. I would come back just to hang out with them.. As soon as we stepped on the sand they were right there to get us our chairs and umbrellas. They also recommended excellent local food spots.
from Charleston, West Virginia
Submitted on 18-07-2016
Hotel was clean and staff friendly and accommodating. Drinks were good, pool is nice! It wasn't crowded in January but I could see it being crowded in the summer months. Beach cabana service is nice, slower than what I would have liked, but it is a nice feature. The hotel is directly across from the airport so be prepared to look at runway and hear planes. It wasn't too bad at night, I only heard them a time or two at night. This hotel is not within walking distance to anything...downtown etc... Read more
from Los Angeles, California
Submitted on 18-07-2016
We stayed here two nights prior to going on a cruise. Jose was awesome and a man of his word. He was there to assist as promised. We found the hotel very pretty and beach was lovely. We were glad we decided to stay here prior to the cruise. Thank you again Jose, Michael and family
from Bella Vista
Submitted on 18-07-2016
The Courtyard is caught in the finacial sqeeze of the Puerto Rico economy. Our room (503) had a balcony staring at a run down apartment buidling, overlooking the service entrance and propane/trash area. All the rooms on side and on our end had this view. But the beach is nice (they need to do more trash pick up for sure) the pool was nice, not real big, but okay. The food was good but pricey pricey! buffet overpriced for normal eater. Drinks were high dollar. But highlights were the employe... Read more
from West Palm Beach, Florida
Submitted on 20-07-2016
I stayed for work and brought my family for a mini vacation. The resort was nice after the recent renovations. Staff was friendly and nice. Parking was close to the resort. The room was clean and the bed was comfortable as well. I recommend a top floor room overlooking the pool and the ocean. I will be back soon!
from Vevey
Submitted on 20-07-2016
We only had lunch in this hotel as part of a cruise ship excursion. It was a very disappointing experience: slow service, the food tasted quite industrial, meat undercooked, sauces not prepared from fresh ingredients... Not what we expected in a Marriot resort. However the private beach was lovely.
from Lake Mary, Florida
Submitted on 21-07-2016
I've spent a few days here at the Courtyard Marriott in Isla Verde, The staff from room service to the towel girl are excellent. At the beach I have to give props to Angel Alicea (beach attendant). I come out and he has a beautiful morning or afternoon attitude. I love that he speaks English as well as Spanish. He is very attentive especially if I want to sit on the far side of the beach, he is accommodating and his friendly disposition does not change. I have to admit it's breezy as anyth... Read more
from New Orleans, Louisiana
Submitted on 21-07-2016
Alexis Betancourt and I think her name was Angelica with Concierge were the best workers. They made sure our stay was awesome. The front desk lady was not too friendly but as our days went on. Those two made it very welcoming. Please if you need anything while there ask for for Alexis and Angelica. One thing I wish they would have was shuttle services. Taxis were expensive to take to airport which was less than 5 minutes away. Taxi service pricing is too high there
from Tallahassee, Florida
Submitted on 22-07-2016
We had no hesitation about staying at the hotel. It met our needs the rooms were clean and very spacious the staff was courteous, knowledgeable,and very Helpful. The Casino was a great addition to our stay. We really enjoyed it and we will definitely be back.
from San Antonio, Texas
Submitted on 23-07-2016
My stay at this gorgeous beach side hotel was awesome. Hotel was clean service was great. Beds were comfortable. Breakfast buffet every morning. There was coffee shop with a variety of finger food. The casino was small but fun and no smoking.
from Stamford, Connecticut
Submitted on 23-07-2016
This was an impromptu visit to Puerto Rico and the Courtyard Isla Verde Beach Resort. What an amazing experience this was. Hotel was amazing! The pool is always kept clean and the beach area as well. The staff was super friendly and helpful. They would always ask us if there is anything they could do to better our stay. What made the stay even better was out daily server at the Pool side restaurant Papaya. The young mans name is Michael Chernoff, and what an amazing person. Great personality a... Read more
from
Submitted on 25-07-2016
2nd time staying at the courtyard Isla verde. Hotel is right on the beach. The Beach and Hotel is beautiful. 5 min drive to airport. 5 min walk to bars and resturants in Isla verde. Hotel has live music in lobby bar, good food and and great drinks. What I love the most from this hotel is the customer service. The workers always have a smile and are so friendly. Coral, Gretchen, (bar) and Angel at the beach are the best! Will definitely recommend this hotel to friends and family.
from Gurnee, Illinois
Submitted on 25-07-2016
I'm writing to indicate how much my wife and I enjoyed our stay. She was here for business and I'm vacationing. The stay at the front was ver nice (Ashley and Janet) as well as housekeeping and the restaurant staff. They all made us feel very welcome and permitted me to use my feeble attempt at speaking Spanish. After this stay, I'm going to to take up Rosetta Stone because we will be back. This was also our anniversary weekend, so we wanted to this memorable and we accomplished this. Our room w... Read more
from
Submitted on 26-07-2016
This hotel is absolutely beautiful, close to the airport, and is actually on the beach! Old San Juan is not a far drive either. Everyone on the hotel staff was extremely helpful and friendly. Angel A. who works on the beach gave me some very useful information about places to visit in the area which added to my great experience!
from Kingsport, Tennessee
Submitted on 26-07-2016
I am writing about a recent stay there at the Courtyard. The location is fabulous and it is conveniently located to the airport as well. I have stayed here before for business, however, this trip was both a business and pleasure trip. We arrived at the hotel on July 4th around 1:30 PM. We were told there were no rooms available. They asked for a contact phone number, which was provided, to let us know when the room was available. Fortunately, we had a vehicle and went to a local beach. W... Read more
from
Submitted on 26-07-2016
We had to stop in Puerto Rico for one night in between Mexico and Antigua and chose to stay here because it was close to the airport. The cab fare was still $20+ dollars to the hotel from the airport which is literally a stone's throw away. It is a basic hotel with dated decor. The room seemed old and in desperate need of an update. The pool area is nice but the drinks at the bar seemed kind of pricey. Also be advised that they attempted to charge us a "resort fee" upon check in. Having booked... Read more
from Columbus, New Jersey
Submitted on 26-07-2016
We came to Puerto Rico for a vacation with our family. What a lovely surprise to find the hotel so conveniently located right on the beach with many other amenities just a walk or bike ride away. Did I mention the hotel has bikes to rent? The fellows out front were always there with a smile and ready to help with a cab or directions and made you feel happy every time we saw them, especially Carlos Moreta and Vincent Rosa. When it comes to the beach and the pool, both were always clean and in... Read more
from
Submitted on 28-07-2016
Great service and great stay. The beach and views are fantastic live music Friday and Saturdays and walking distance from many wonderful restaurants. The pool is great and good family atmosphere. Would highly recommend. Great coffee, casinos, parking, and rooms well maintained
from Astoria, New York
Submitted on 29-07-2016
We stayed here from 7/24- 7/28. We have NO complaints of any kind. Our room was beautiful. We had a king size bed, microwave, coffee maker , mini fridge and in room safe. We were on the partial ocean view side. One side of the hotel has an unobstructed view of the ocean. The other side is partial. So really you can see the ocean from either side as the the building is on a slant. Our balcony had a table and 2 chairs and we ate breakfast out there every morning. We bought breakfast food along w... Read more
from Fairfax County, Virginia
Submitted on 30-07-2016
From the moment of check-in we received nothing but great customer service! Too many people to name them one by one but it really felt like they had rolled out the red carpet for us. Rooms were ample size, very comfortable with balcony and wonderful bedding.The Papaya swim-up bar was fun, restaurant offered outside seating on the beach which was beautiful and the food was delicious at both places! This place is the perfect getaway! Beautiful beach well equipped with chairs and umbrellas and hamm... Read more
from New York City, New York
Submitted on 30-07-2016
I was upgraded to a suite opening into a balcony with a sea facing view. It was very close to the San Juan airport and had many good restaurents in the vicinity. I will definitely recommend this hotel
from Chicago, Illinois
Submitted on 31-07-2016
Stayed here on a business trip recently. The rooms are older but the hotel is clean and the service is so friendly and professional. Every single employee with whom I interacted was positive and helpful. The swim up bar is fun and the beach is great. Free chairs and umbrellas if you stay at the hotel. They are true professionals with customer service. Kudos to the entire team. Thanks for a fun stay!
from Austin, Texas
Submitted on 31-07-2016
My husband and i stayed at the Courtyard Marriot for 7 days, celebrating my birthday. It was amazing! The attention to every detail and what you need is top notch. Michael Chernoff was amazing (we think he is the best) and a joy to talk to. He was always at our service with drinks at the beach and with anything else we needed, we didn't even have to call him. He is more than a great asset to this resort. We fell in love with him since the first day. Attentive and profesional, checking on us thro... Read more
from Florida
Submitted on 01-08-2016
Very nice hotel, clean and updated facilities. Pool bar was very good. Restaurant over looking the ocean was good, little wait but food was good and prices were normal for that kind of place and scenery. Nice beach, not too overcrowded as it is kind of 'hidden' from a lot of the other hotels in the area. It shares the beach with some apartment buildings, beach clubs and Ritz Carlton just a little down the beach. This pool is ok for children but doesn't have slides or anything like that for kids... Read more
from
Submitted on 04-08-2016
Amazing changes are happening in this beautiful hotel. This is not a new hotel but I can tell the huge difference that a passionate, new management or people that are hospitality knowledgeable can impart in the evolving hospitality business. All the way from the warm welcome to the details of renovated meeting rooms, restaurants, beach and pool areas. This place will provide you with the attentive perfect balance of candid service to the flair of elegance to rest and be able to conduct your busi... Read more
from
Submitted on 09-08-2016
Our stay got off to a rocky start. When we arrived, there were 3 employees tending to a gentleman with a blown tire. None of them even looked at us. We were parked for 10 minutes before my boyfriend finally approached on of them and asked if I could leave the car there. He was told to circle around again and park on the side, so that's what I did. We met up with my mother-in-law for the check-in and the woman behind the desk wasn't necessarily nasty but wasn't warm and welcoming either -- althou... Read more
from Deer Park, New York
Submitted on 10-08-2016
Just got home from our vacation we had a great time. Our servers Lorraine Michael and Iuclisse were great we never had to wait for anything.cant wait to go back.we went up in the mountains for whole roast pork.had dinner at a local restaurant that our servers recommend great food they know there stuff.My husband is handy cap needs high top chair they had one where we liked to sit thanks for making our vacation even better
from
Submitted on 12-08-2016
Great service and drink recommendations!!! Ask for Michael Chernoff. He'll take great care of you. He made our beach day so enjoyable. Excellent beach team! They definitely take care of the beach and pool guests.
from Jackson Heights, New York
Submitted on 12-08-2016
I was there on our anniversary in Puerto Rico. Very excited to first time live in resort with beach. I had other hotels too but my mind was not working which caused me to go for his hotel. I requested for ocean view hotel by seeing pictures on their website which was total wrong decision as their ocean view starts from 2nd floor which was nothibg conpare to looks in the picture. They had 3 elevators among them 2 was half of the time down. No maintained environment for their own customers. They h... Read more
from Topeka, Kansas
Submitted on 13-08-2016
We enjoy Marriott and stay enough to be platinum members of their reward plan. With that said, this is the worst Marriott I've ever stayed in. The service is terrible. Staff is rude and does not wait on you or refill drinks/food. Prices are very high. I paid $22 for a small can of sunscreen and $7 for a 10oz local beer. Planes fly directly overhead and the booming sound is deafening. Not a good experience and we will never stay here again.
from Avon Lake, Ohio
Submitted on 13-08-2016
Had a wonderful stay. The buildings and grounds are beautiful. Nice beach and pool. The pictures are real, not strategically taken to fool you. Just remember the classic saying "don't eat where you sleep". Was not well received at the gift shop. In and out parking service was a breeze.
from Carolina, Puerto Rico
Submitted on 15-08-2016
The food including this Restaurant is tempere to the excellent hotel. Local and internacional food.You Will find the food that you needs to have in a hotel diversefied food. Excellent desserts..From Puerto Rican cruising the Best of the Best. You have to ty it. You wont regret it.
from
Submitted on 02-09-2016
The GOOD- 10 min drive to/from International Airport, hotel conveniently sits on private area of the Isla Verde beach. Beach towels, bug spray, chairs and umbrellas all plentifully provided. Hotel casino, hotel indoor and pool area bars, different hotel dining options, great balcony beach view, mid range hotel pricing. Jet ski rentals and waiters avail for you to order from your beach chair. The BEST- By far THE BEACH: clean, spacious, waters calm enough for swimming. No one hounding you to pur... Read more
from Curitiba, PR
Submitted on 03-09-2016
The staff are very rude, they do not know how to treat the customer. not bother to solve a problem. the room service takes a long time to take your order The breakfast is expensive and horrible.The restaurant menu has little option and the food don't taste good. I do not recommend this hotel.
from
Submitted on 04-09-2016
I stayed at the Courtyard Marriott on vacation with my brother, aunt and grandma for about 3 weeks. The room was always kept clean and well stocked, the staff was absolutely wonderful, courteous and attentive to our needs. There are several places to eat within the hotel, there are several pools, both shallow for the children and deep for the adults. One of my favorite activities hosted at the hotel itself was the live music every Friday and Saturday night, which made for cheap and fun dance nig... Read more
from
Submitted on 05-09-2016
I'll be there for 3 days and its a wonderful please for my vacations and birthday of.my daughter...I receive a great welcome and a professional service from all employees...In the pool area we receive every time a great security service for all of the people be there.. including the beach area..
from Chicago, Illinois
Submitted on 05-09-2016
I stayed at the Courtyard Isla Verde for 4 nights with some friends. The hotel is very close to the airport 5-10 minutes maybe. The hotel rooms were spacious and clean. The staff were all very helpful and friendly. We didn't have much dealings with the concierge so can't comment on it. The valet staff were actually very helpful and tried to make recommendations for us. The hotel is at the beachfront. Beautiful property. The pool was a good size as well. The gym was small but who really goes to t... Read more
from Schertz, Texas
Submitted on 09-09-2016
Try to stay here every time I come to island. Room was very clean. The front desk person was very friendly and helpful. They put us in a single bed room and when I asked for two beds room, she switched us and even upgraded the room Really liked the beach by the hotel and enjoyed the pools.
from
Submitted on 10-09-2016
I love , love, love this hotel! Beautiful location with breathtaking ocean views and loads of fun! Excellent bang for the buck! Everyone at the hotel was extremely helpful and pleasant. Ahmad the valet attendant was the BoMb, he acted as our personal concierge every step of the way! Definitely returning to this gorgeous place!
from Richmond, Virginia
Submitted on 12-09-2016
We are still here. The staff is impeccable. Everyone is friendly and very helpful. I'm happy I didn't let the bad reviews on here deter me. I'm already recommending this place to people back home. I'd definitely staff again. The food here is pricey and not that great. The swim up bar is a real treat. I think all the rooms here have a balcony but our view isn't that great. There is a lot within walking distance. And you can hear planes coming and going since the airport is so close. It doesn't bo... Read more
from
Submitted on 12-09-2016
Excellent stay. The new decor in the rooms were beautiful. The food & hospitality at the Sunday buffet in Cafe Tropical was great. The staff was so attending. Everything at this stay was well worth it. We had a very good time.
from
Submitted on 14-09-2016
The hotel is very nice. There is a beautiful beach with clear water and the stuff is really friendly especially the beach boy angel alicea was taking care of us very well. The rooms are clean and the food is quite good. Some good restaurants are in walking distance which is very nice. The pool area is great...we can recommend it! :-)
from Staten Island, New York
Submitted on 14-09-2016
BEST HOTEL IN THE ISLA VERDE!!!!! The worker's in this hotel are extremely the best! To the Corporate Sales Manager ( Luis Del Valle ), Assistant Manager ( Michael Arroyo ), Guest Service Manager ( Orlando Hernandez ), Director Of Security ( Sandra Santos ), Security Supervisor ( Jose Pena ), Bartender ( Yari ) She makes the best Coconut Mojitos!!!! The food is EXCELLENT!!!! Pool area is extremely beautiful and of course beach area.... Rooms are very well kept and clean.... Defiently going ba... Read more
from
Submitted on 14-09-2016
Loved location on a very nice beach. We were on 9th floor ocean view for first three nights. 11th floor after our cruise. Loved rooms, but we were upgraded post cruise to two queens ocean view. There was a wedding party that went badly wrong and the fighting in rooms and in hall were very annoying middle of night. Called downstairs and they would do nothing about it, so we all suffered with no sleep. Upon checking out Sunday AM, we discussed how upset we were, but there was nothing offer... Read more
from
Submitted on 15-09-2016
This hotel is located on the beach, in a tourist friendly and safe part of Carolina, near the airport offering modest accomodations. The majority of rooms offer a pleasant ocean view and constant breeze that can be enjoyed from the balconies. The facilities are always kept clean and confortable. Housekeeping was excellent and very friendly and charming. The major asset of this hotel is the wonderful staff that serves the public on a daily basis. I consider these individuals to be a special kind ... Read more
from
Submitted on 16-09-2016
My wife and I had a great time at this resort. The food at the restaurants was very good and service excellent. I had sprained my ankle just before this trip. I was in a lot of pain and Evelyn in housekeeping went out of her way to get me a cooler to soak my foot, saved the week for me. She was very sweet and helpful. Our room was always spotless by the way. It's always a huge difference when the staff is genuinely nice. I will also say that Yari in beach restaurant was always awesome. Ahm... Read more
from
Submitted on 18-09-2016
We came here on a couples trip and loved it. It is right near the airport and the staff is very friendly. Door men Carlos and Nelson were very helpful when we had questions. Bartenders at the swim up bar were also very friendly and had great customer service. Sirena has a beautiful view of the beach. I highly recommend this if you are looking for a relaxing vacation. Rooms were very clean and comforting with a balcony. Friday and Saturday nights can get exciting with events in the lobby. There ... Read more
from
Submitted on 19-09-2016
Hi.. Here again costing Courtyard Isla Verde! Another Great Visit !! Upon ck in by Adrian Herrera, AGAIN FROM LAST YEAR. JUST absolutely Welcoming. .Assigned us a Great Room ! The Complete Staff there is just the Best. The Hotel is a great location and the Pool/ Beach definitely the Best!!! I will definitely be staying here again on my next visit! ! Well worth staying here!!!
from
Submitted on 20-09-2016
Cafe tropical Miguel Rodriguez did a great job. Really good service the food is standard breakfast Buffett but a nice atmosphere on the outside patio. The sounds of the ocean while eating breakfast, except the changoes. It was kind of like the Alfred Hitchcock movie.
from Columbus, Georgia
Submitted on 20-09-2016
Where do I begin to explain the love, appreciation and kindness rendered by the staff and it's employees. I've visited here at least 2 to 3 times a year for both pleasure and business within the last 10 years. It's General Manager, Sr. Padin always gives his all to accommodate the needs of all. Thank you for that Sr. Padin. The beach here is immaculate and the gym is also fully staffed with the right equipment. The staff at the beach are always welcoming and will run to ensure your needs are ... Read more
from San Juan, Puerto Rico
Submitted on 20-09-2016
My daughter decided she wanted to spend her birthday weekend at this hotel. We wenr just for the weekend. Hotel is nice and it has live music at the lobby, a casino, some restaurants and access to the beach. Service was good. They offer valet parking for $20 or self parking for $15 (guests). Also, they did gave us two courtesy drinks and $10 to play at the casino. The room was properly cleaned when we arrived and no humidity or bad odors which is great. Room was confortable. Food is kind of ... Read more
from Belmont, New Hampshire
Submitted on 22-09-2016
We just got back from another trip to Courtyard Marriott Isla Verde. We have been coming here for the past few years and I have to say, they have really stepped up the service. While service has always been good... They were flawless this time. From Nelson greeting us from the cab, Ivelisse at the pool bar and beach service... And we got to meet the "famous" Angel who made sure we were comfortable and nicely shaded on the beach. I also want to acknowledge one of the managers Orlando, whom al... Read more
from Chicago, Illinois, United States
Submitted on 23-09-2016
Having previously stayed in Condado I wasn't sure what to expect in Isla Verde. The sights are amazing, the beach is calm and you can't hear the airport that much. This property had great staff, a good pool, floaties and boogy boards for the ocean (wish the waves were a little rougher to use these) and chairs/umbrellas for sunning. I did order food twice from the bar and the first time I wasn't all that thrilled (nachos but stadium type nachos), but getting more hearty food seemed to be better. ... Read more
from
Submitted on 24-09-2016
My one and only complaint is that the rooms are not soundproof. We heard a screaming child all night!! Other than that our stay was wonderful. The beach is right outside. The pool is open 24 hours. The staff is friendly and accommodating. Our room was clean and pretty spacious. They have 4 or 5 restaurants and we tried 3 of them. They were all very good.
from Fulton, MD
Submitted on 24-09-2016
We did a day of pre-gaming for our cruise vacation. GReat idea and perfect choice. Beautiful property. Beautiful beach. Literally next to the airport so when we landed the travel was over. We flew in from BWI and were on the beach before 2. Good food options so we didn't leave the property. This is the view from my beach chair. Super friendly and competent staff. Overall an excellent experience. We will be back, but for a longer stay next time.
from Centennial, Colorado
Submitted on 24-09-2016
Absolutely wonderful!! Fantastic food, lovely room with a beautiful view, and excellent staff!! Angel Alicea and Luis Rosario (beach staff) were so accommodating, courteous and attentive!!! We booked two excursion--1 snorkeling at the famous Flamenco Beach, and 2 an art tour in Ponce'. Both excellent and well priced??? Definitely coming back!!
from Round Lake, Illinois
Submitted on 26-09-2016
This hotel is truly a gem! I visited Puerto Rico during this recent power outage and the staff at this hotel held everything together impeccable. The pool area was always clean, and the beach area was beautiful and amazing! The pool and beach manager Luis Rosario is an awesome guy, the hotel is lucky to have someone so concerned about the guests needs! My only complaint about this hotel would be that the food was overpriced and average at best. I'm honestly amazed at how well they kept it togeth... Read more
from Pennsauken, New Jersey
Submitted on 26-09-2016
First upon arrival to the hotel after being checked in, the bellhop Ahmed Ortiz, bought my bags to the room and explained everything that I had in my ocean front room and then also filled my ice bucket so that I can relax with a drink.
from Orlando, Florida
Submitted on 27-09-2016
This is my second visit there and I was not disappointed with either of my stays there. Rooms are nice, guest service agent (Stephanie Maldonado) was AMAZING! What a treat to have entertainment right there and to have your backyard as the beach. I didn't want to leave! Thanks so much for making my 50th birthday so memorable.
from
Submitted on 27-09-2016
Great location, beautiful beach, very friendly staff and clean rooms. Swim up bar is cool and the choices of locations to eat from casual to romantic are definitely a plus. The view from our room was spectacular!
from
Submitted on 29-09-2016
I tagged along for my husbands business trip. I have been to Puerto Rico many times to see my in laws... The area is very safe and a good location. The resort is clean, updated, and a great value for what you get. The staff is friendly and courteous. 2 miles or so of white sandy beaches, clean water, small surf. Concierge has many options for tours to see the island but still have a home base at a reasonable price. We plan to return next year about this time. Weather was in our favor.
from Maryland
Submitted on 02-10-2016
By far the best service and staff I have encountered within the past months. I travel for business at least 3x a month...after poor and bad experiences at a sister Hotel (La Concha) with extreme high prices and arrogance ....I am calling this place "home". It all start with the down to earth General Manager (Mr. Padin) to the FB manager (Lorna) to the Executive Chef ( Victor) to the Sales manager (Alejandra)...to Michael the beach waiter.....on and on.....they get it! Kudos to this place and ... Read more
from East Norwich
Submitted on 03-10-2016
I travel monthly to this hotel. I wanted to point out the exceptional service of Mr. Carlos Moreta at the front of the hotel responsible for baggage delivery, guest arrivals, parking, cab services, etc. Carlos is extremely friendly and attentive to all of your needs and promptly takes care of anything you need. he is a tremendous asset as the first face you see when pulling up to the hotel. Carlos makes you feel like coming to your home again.
from
Submitted on 04-10-2016
The hotel itself was nice easy access to beach and pool grounds were great well kept and clean restaurants were good it was all enjoyable EXCEPT the site I booked through didn't state how close it is to the airport you do hear a lot of planes taking off and landing not at sleeping hours but you do hear them all day
from Laguna Beach, California
Submitted on 04-10-2016
We used this hotel as an overnight stay since it is 5 minutes from San Juan airport. We arrived late at night, had an early lunch and left for the airport. Upon check out I learned they have a mandatory $35 resort fee. They will not waiver on this. Just so you know they will charge $35 even though you might be only using it as an airport hotel.
from Bangor, Pennsylvania
Submitted on 08-10-2016
Stayed in the hotel for four nights waiting to go on a cruise out of San Juan. Hotel is right next to the airport. While your out at the pool and pool at you hear them which is not bad. The rooms at night I did hear the jets and I'm not a sound sleeper. :). Beach was beautiful and pool an hot tubs were great. Restaurants on site were very good but a little pricey. The staff was great! Can't wait to come back!
from Sheffield
Submitted on 08-10-2016
This is my second review of the Marriott Courtyard, having previously stayed there in March 2014. Not a lot has changed. It??s still a great property and the pool, beach and jaccuzis are a fantasic place to relax. They allowed us to check in early, check out at 1pm, and held our bags for our late flight while we relaxed by the pool with the friendly iguanas. Yes there is some aircraft noise and there are resort fees (like virtually every other good San Juan hotel) but we knew this in advance. ... Read more
from
Submitted on 12-10-2016
This is my first vacation with my fiancé and it was absolutely fabulous!! On our arrival we received complementary drink tickets, and the drink was yummy! My ocean view room was perfect. The room, bathroom, and balcony were super clean, modern, and well kept; as well as the grounds. Great restaurants, swim-up bar, 24 hour pool, staff, and a beautiful relaxing beach made this vacation the best! This place is so perfect we plan on having our wedding here next year! Thanks you Courtyard Marriott o... Read more
from Riverside, New Jersey
Submitted on 14-10-2016
beautiful, friendly, helpful staff, spectacular views, great pools and spas. I can't say enough how nice everything was. Jose upgraded our room without even asking. Catherine and Michael were there to assist and answer any questions. For my husband and myself, we loved the swim up bar. Julio, our bartender was entertaining and made some of the best drinks I ever had. our room had everything we needed. I meet some great people poolside and the weather was perfect. would return in a hot minute.
from Tampa, Florida
Submitted on 14-10-2016
Our connecting flight from San Juan to Nevis was cancelled at the last minute and we needed to spend the night as our new flight didn't leave until the next morning. The 5-minute cab ride for the two of us with two bags was $15. (We decided to use Uber on the way back to the airport the next morning. BEWARE the cab drivers are very aggressive in their anti-Uber efforts. The Taxi Union prevents pick up at the hotel door and we were told to walk to the curb. Even at the curb, on a public street... Read more
from Washington DC
Submitted on 14-10-2016
This Courtyard is part of the Marriott group and offers an excellent beachfront location. The rooms are comfortable, but somewhat dated, despite the hotel website's claim they've been recently renovated. There was a coffee maker (restocked daily with coffee, tea, cream & sugar) and mini fridge in our room, which we stocked with beverages and snacks. Beach access is great ... and the beach staff were very responsive and attentive ... setting up lounge chairs and umbrellas on request, and che... Read more
from
Submitted on 15-10-2016
Angel Alicea and Luis Rosario made our trip nice ... they were so nice and answered all 100000000000 of my daughters questions about the island and everything We wanted to know spots for tonight and the rest of our trip because we leave on Wednesday
from Bronx, New York
Submitted on 16-10-2016
I would like to say thank you to Cecilio Rivera, for his outstanding courtesy and his hospitality at the beach and pool area... lovely hotel, great place to relax for fun and also safe to be around... I'll recommend it to anyone who's looking for something like this.. Bathroom shower very clean, hotel room are very well done and organized by housekeeping.. Front Desk is very well with they guess as well the Bar area.... I'll rate this Hotel with an excellent Service and Hospitality... I did enj... Read more
from Morristown, New Jersey
Submitted on 16-10-2016
My wife and I enjoyed the most perfect time at the beach. Luis, Angel, and Cecilio were a dream team! Friendly and outgoing, we will definitely be back again and again! Don't miss out on a perfect day in paradise!
from Tulsa
Submitted on 17-10-2016
We have stayed here for three nights with four to go. We couldn't be happier with our choice. Gorgeous beaches, pools and hot tubs (or hot pools - one is huge). The fitness center is above average with a good assortment of weights in addition to the cardio gear. The casino is fun and just the right size. The best feature, however, is the staff. The staff is knowledgeable, friendly and helpful. I would definitely stay here again!
from Sydney
Submitted on 18-10-2016
Courtyard isla Verde is very well situade, is on the beach, the swiming pool is very nice area, day and night, the Hotel have Casino and Friday night you can dance salsa, excellent sound, the rooms are very nice good service, you can walk Isla Verde many Hotels and restaurant, but if you have car, drive three miles to El Condado area many place to dance and very nice restaurants and Hotels.
from Arecibo, Puerto Rico
Submitted on 18-10-2016
We've explored beach front hotels along Florida's coast and at last found one we want to go back to. Close to the airport in San Juan, the Courtyard is right on the beach. Seeing and hearing the surf from your room lays the foundation for a delightful stay with good food, excellent service and for those who love slots, enjoy the casino tucked beside the spacious foyer.
from Madison, Mississippi
Submitted on 18-10-2016
Cannot think of anything to complain about, other than the expensive breakfast charges. Attended a workshop with a large group (>20) so we got a good rate, but the conference room fees and meal charges were exorbitant. Nice beach area, good pool and poolside bar. Has a small casino on lobby floor as well. All interactions with staff were superb. Great mattresses and pillows. Very close to the airport and no too far from Old San Juan area.
from
Submitted on 18-10-2016
Dirty 30 Vacation with my Girls was amazing such a great hotel and the staff was amazing The food was delicious at the restaurant I'm still dreaming about the Churrasco & Carne Frita The rooms were clean and FYI they DO NOT have bedbugs it's beach bugs which I did get bit badly but they warn you about it upon arrival so please do not be influenced by the negative reviews I would definitely be back soon so have my churrasco ready lol Kudos to the Valet Guys always had a hot spot for us to go par... Read more
from San Francisco, California
Submitted on 20-10-2016
I needed to spend a night close to SJU and chose Marriott while the rest of the crew stayed at an Embassy Suites. They may have got the 2 hour happy hour, but I got the better end of the deal! I came in with meager expectations...it was a Courtyard after all. But was blown away! I'd chose here over the Marriott Waikiki any day. Beach front property, friendly service, and was upgraded to a beach suite. Hung out at the bar til late in the evening where we were able to chat with some other st... Read more
from
Submitted on 23-10-2016
Some of these reviews made me want to canceled my trip entirely so glad I didn't. Great hotel regardless of what ppl say. I went away with my cousins and we had a blast. Check in was a breeze Orlando made sure we were happy with our room very nice. Nice updated decor in the rooms and very clean. Music was a plus we danced the whole night and yes there were locals there and they were super enjoyable to be around kinda gave a taste of PR... bartenders was very attentive try the coconut Martini it ... Read more
from Trujillo Alto, Puerto Rico
Submitted on 23-10-2016
We spent one night for a family wedding. From the outside the hotel does not say that much. Once inside the lobby is well planned, and the pool area is spectacular with a very helpful friendly staff. The rooms are very well renovated with modern features: USB ports and multiple outlets as well in-room mini fridge and microwave oven. On the way downside: the morning after the first night we found, under the sheets, used slipper/socks. This means that the bed sheets were not exchanged, at the lea... Read more
from
Submitted on 23-10-2016
Booked this trip last min after hurricane Matthew destroyed our Bahamas plans. I was allowed to check in early on a whim, and was very appreciative of that ! The parking process was slightly confusing as well as a few other things. I wish they had printed instructions/rules as to how to get a parking card, pool towels, and what days that wrist bands are required. The locals were not as friendly and helpful as I had anticipated. Security presence was everywhere, and a bit much at times- making me... Read more
from Prospect, Kentucky
Submitted on 24-10-2016
Great Ocean Views, the nicest stretch of bech in San Juan!!! The rooms are spacious with small refrigerator, coffee maker, a balcony to overlook the beach and ocean )with chairs and a table). Beautiful hotel! I am a Platinum Elite Lifetime member of Marriott ( I only say this so you can understand how many thousands of properties I have stayed at in my 30 years of business travel). I will stay here for business and for pleasure trips to Puerto Rico from now on. The staff from the valet, bel... Read more
from
Submitted on 25-10-2016
This is my 3rd time staying at the Courtyard Isla Verde (2nd time this year). All I can say it gets better each time I stay. My room (suite) was simply gorgeous. The view was AMAZING! All of the workers are amazing. They are all so sweet and accommodating. I must give a huge thank you to Guest service manager Orlando Hernandez for making my check-in & stay GREAT! Also, I must say that the food is really really good! The Breakfast buffet, Lunch, and Dinner is amazing. My bartender for th... Read more
from
Submitted on 25-10-2016
We couldn't have designed a better vacation spot than Isla Verde. Luis Rosario made our trip extra special, his attention to detail and professionalism made a great trip even better. We also want to mention how remarkable Nelson and Christian were during our stay, they readily answered questions and were fantastic hosts. We plan on coming back soon!
from Texas
Submitted on 28-10-2016
Great pool, beach front with views and beach chairs, lots of restaurants. We enjoyed our stay here and the Courtyard outdid our expectations. Would definitely stay again and do recommend. The beach was great, lots of waves when we came. The pool area also wonderful. Lots of parking (paid). Nice friendly staff
from Montgomery, New York
Submitted on 28-10-2016
This is out third time in 13 months taking a vacation to this location. The staff is amazing. We were received by Michael Arroyo at the desk and he checked us in and made us feel like VIP. Our first trip to the beach we were greeted by Luis Rosario The pool and beach manager who remembered us from our previous trips. On our second day The corporate sales manager Luis Del Valle came over to talk to us to see if we needed any thing to make our stay more pleasurable. The entire staff at this resort... Read more
from
Submitted on 29-10-2016
The hotel itself is very nice and what you would expect for Marriott. Staff were wonderful- friendly, helpful and prompt when a request was made. However, the walls at this hotel are quite thin, unlike any Marriott I have stayed. If you're a light sleeper this may be a problem. We could hear our neighbors complete conversations. It is also not close enough to walk to restaurants, so you will probably need a car here. The beach on this end had quite a dip unlike further down. Overall it was a Mar... Read more
from Fremont, California
Submitted on 30-10-2016
We stayed here twice in 2 weeks, once at the beginning of our sailboat charter and then at the end of it. Gorgeous hotel minutes from the airport. The staff is incredible. the beachside restaurant has 5 star dining. They even have 3 speed bikes to use to explore the area free of charge. Alexis Betancourt was especially helpful by calling my cell phone to tell me when 2 bikes were available. Customer service supreme.
from Bayamon, Puerto Rico
Submitted on 01-11-2016
Friendly staff. Beautiful beach Last hotel on the strip so it's not busy (crowded) Rooms clean recently redone), comfortable. Stay there once a year, love it. Plenty of restaurants near by. Great poolside service.
from Red Bank, New Jersey
Submitted on 02-11-2016
The Courtyard was magnificent. We were allowed to check into our room early and this enhanced the overall feeling of caring that this hotel demonstrates. The room was one-half the size of my condo! The pools were welcoming and the ocean was a warm 80 degrees. The casino kept us entertained. The food at Courtyard is very tasty. Try their homemade banana bread. We took some home with us! Thank you Jose for looking after us.
from North Babylon, New York
Submitted on 02-11-2016
Unfortunately the hotel itself wasn't able to accommodate our requests (king bed, better view) made a month before, but the nice gentleman Carlos Moreta at the "bell hop/valet" area was quite informative and spent time to offer local hot spots and dining options that fit our needs. He also provided travel times to "vacation hot spots" and directions which made our experience that much better.
from Hong Kong, China
Submitted on 03-11-2016
I traveled to Puerto Rico by myself for the first time. I landed early and checked-in the hotel at around 10:30 am. Thankfully the hotel had a room ready for me, yet it was a connecting room which I did not like. The front desk was very friendly and nice to change my room. The room was a bit dated but clean and tidy. There was no slippers in the room despite it's a hotel/ resort which a bit disappointing. The bed was comfortable. The pool was very nice and had a swim-up bar. The beach was nice... Read more
from Alexandria, Louisiana
Submitted on 04-11-2016
The gentleman at the front desk did his job very well checking me in, I was placed on the 11th floor and was excited to have a nice view. I got up to my room and as soon as I walked in I smelled heavy paint, I said okay they're just updating, I noticed the wall paper was put on poorly, so I just went to lay down on the bed and felt a big hole in the mattress it was not comfortable at all, so I went to go look out the window at the beach and you see the side of an ugly building. It had potential ... Read more
from Florida
Submitted on 05-11-2016
First let me start by stating that I wished I had booked to stay here the entire week! The Courtyard is not your regular standard. This is way more inviting and standard of a Marriot Resort hotel. I was actually staying at El Convento in Old San Juan. This hotel is offered by them as a guest to go here and use their facilities etc since it is directly on a beautiful beach in Isla Verde. 15mins/$10 Uber ride. I was so impressed. Spent the entire day here (pre cruise) from 8-5p and then another 5... Read more
from
Submitted on 05-11-2016
We had a great time here counting the days until our cruise set sail! While enjoying the beach, an attendant (Luis Rosario) set up our lounge chairs and umbrella and always checked to see if our needs were being met. He was so friendly and made us feel so very welcome! The dining staff was just as accommodating! Great place to stay!
from
Submitted on 06-11-2016
This is our first trip at the Courtyard Marriott San Juan. We usually stay at the Intercontinental but wanted something different. We arrived early and only had to wait a few minutes for our room to be ready. Since I am a gold status member with Marriott We were upgraded to a junior suite on the 10th floor. What an awesome view!! It Was an unobstructed view of the ocean and great room overall! The beach here is very nice and in my opinion it is better than the Intercontinental. The grounds... Read more
from Saint Louis, Missouri
Submitted on 07-11-2016
Courtyard Isla Verde has everything you need to enjoy your time in San Juan. The hotel is located within five minutes of the airport and right on the beach. The rooms are nicely appointed, modern and clean. Bed is firm and comfortable. Bathroom is good, nothing special. The staff was incredibly friendly and helpful. The grounds of the hotel are fabulous. The beach is great with umbrellas and lounges. There is a pool with a wonderful swim up bar. If there was one downside, the hotel restaurants a... Read more
from
Submitted on 09-11-2016
Fourth time to San Juan and finally found a hotel winner! We had 3 rooms for 3 nights. This is now my official default hotel going forward. I knew it was different the second we walked in - a shout out from the lobby staff immediately greeting us. Always nice to be welcomed! Stephanie at the desk was great throughout the stay. But, Luis Rosario (pool) set the stage for a fun weekend. He's was everywhere! And handled everything! Rooms are updated and large. Pool area is fun and the beach is ... Read more
from Orlando
Submitted on 10-11-2016
I just checked out of my week-long stay at the Courtyard Isla Verde. I was here on a business trip with several colleagues, and can honestly say that I was truly impressed with the accommodations, location, and friendly interactions I had with each and every staff member. The property itself is located immediately on the beach. Due to poor packing on my part (i.e. No swim suit) and some stormy weather, I didn't have the chance to enjoy the beach, but I saw familes, teens, and adults each enjo... Read more
from Bennington, Vermont
Submitted on 10-11-2016
We spent a week here as an exchange on our vacation plan. With the added taxes ( 30% per day) it was not such a great bargain but we did enjoy the stay. All staff were very nice and the room was clean and comfortable. Pool and hot tubs are nice. The beach had surfer size waves all week so we couldn't really enjoy the ocean water. We did enjoy walking the beach and we could walk into Isle Verde for restaurants. We got some light meals at the pool bar, but generally ate elsewhere.
from
Submitted on 11-11-2016
This is my second time staying at the Courtyard Isla Verde and the service has always been amazing! Everyone is so helpful and nice! A special thank you to Luis Del Valle and Luis Rosario for going above and beyond to make sure I enjoyed my stay and offering great places to visit while I was in town! I will definitely come back again!
from Orlando, Florida
Submitted on 13-11-2016
I stayed at this property for one week for a business trip and thought it was very nice. The staff was all very friendly and helpful. I had no major issues with the property. The rooms were nice size as well as the bathroom. Amenities in the room were fine. I really enjoyed the two bottles of water in your room each day. My only downsides to the hotel were one day I didn't get any housekeeping even after my sign was from my door. The second was the view if you're on the side that faces th... Read more
from
Submitted on 15-11-2016
My husband and I spent a week in Rio Grande and decided to stay a few extra days in San Juan before going home to Connecticut. It was the best decision we made, we arrived to the hotel early, not expecting to check in, but to drop off our bags. They receptionist Stephanie checked us in early, and was extremely informative with what the hotel had to offer. Free welcome drinks, free vouchers for the casino, a beautiful room with the view of the ocean, and in the absolute best location for beach, r... Read more
from New York City, New York
Submitted on 16-11-2016
From the moment we arrived, we were greeted by the amazing staff. They offered to hold our bags as we arrived early so we were able to enjoy beach and pool ASAP! We were also given free drink cards and coupons for the casino. Carlos was excellent, he carried our bags to the room and gave us excellent suggestions on where to eat and go out. The hotel is conveniently located close to many restaurants to walk to. The breakfast was standard buffet, expensive but good. We did not go to the restaurant... Read more
from San Juan, Puerto Rico
Submitted on 16-11-2016
Great place to stay. Right on the beach, which is really a plus (this was one of my favorite features)! Great pool. The food was delicious, we ordered room service and in the pool area. The staff was super friendly and helpful. The rooms where very clean and comfortable. Room service was great. Very happy with our stay.
from South Lake Tahoe, California
Submitted on 20-11-2016
My husband and I stayed here with our two teenage children. The hotel was perfect for us! It is right on the beach with a great swimming area and lovely sandy beach. The pool is fantastic as well with a swim up bar and large pool floats to use. The breakfast buffet was great and made our mornings easy to start. The hotel and our room were very clean. We will definitely be back on our next trip!
from Toa Baja, Puerto Rico
Submitted on 20-11-2016
Second time staying at this hotel and it was even better than the first! The staff was so friendly, especially Nelson González who helped us deciding places to go to visit and eat. Definitely would stay here again!
from Raleigh, North Carolina
Submitted on 24-11-2016
Now that what I call a nice hotel. Arrived early on my last day in PR and was exhausted. I was checked in by Orlando H who was very nice and professional. He asked me how I was and I explained to him that it was my last day in PR and that was my only day off and wanted to enjoy my day to the fullest. After a couple of minutes of typing on the CPU and talking he hands me the room key and a few cocktailsvouchers (was happy to see those). He shows me the way to the elevators and says "I hope you e... Read more
from Bangor, Maine
Submitted on 28-11-2016
I stayed at the Isla Verde Beach Resort earlier this month. The hotel is average at best. I was disappointed in the property. The inside of the hotel lacks warmth and it is a bit depressing. The rooms are too big and feel cold. The bedding was worn. We upgraded our room because our partial ocean view was of black roof top. The outside restaurant was nice at night but during the day there were birds on all the tables and chairs making a mess of them. It was disgusting. I felt like the pool was no... Read more
from New York City, New York
Submitted on 28-11-2016
I have stayed at this Marriott 5 years prior. They have done alot of upgrades. Very clean. Loved the new updates. I was on the 3rd floor on the left hand side. Was not ecstatic about my view. 1. Your overlooking a roof. 2. The noise from the trucks delivering stuff was extremely loud. You can see part of the beach. But it's very dark on that side. I was celebrating my 40th. A friend had arranged with concierge to send me some wine & cheese platter as a surprise. She said Stephanie was extreme... Read more
from Norwell, Massachusetts
Submitted on 29-11-2016
The hotel is located right on the beach and has a fantastic view! It is absolutely stunning and the staff is amazing, especially Angel Alicea who works on the beach and Carlos Menendez who is the pool manager. Both of them were very helpful and answered all of my questions. The hotel is very beautiful and everyone else is extremely friendly.
from
Submitted on 29-11-2016
The patio is beautiful and has an amazing view of the beach! I love all the lighting fixtures and the decorations. The bar and pool are also very nice as well. Angel Alicea and Carlos Mendez were very helpful throughout our stay.
from Charlotte, NC
Submitted on 01-12-2016
Let me start by saying I travel a lot and we are frequent visitors and loyal to the Marriott brand and this hotel proves why. This was my very first visit to this hotel. Upon arrival, Yanira greeted us with outstanding customer service and did everything possible to ensure we were checked in promptly and assigned us an amazing room on a high floor with a perfect view of the ocean. Yanira is an amazing employee that makes you feel like you are the only customer in the hotel with special touches l... Read more
from Columbus, Ohio
Submitted on 02-12-2016
Entire staff is excellent at this beautiful, extremely clean hotel. Lorna Carrasquillo is excellent in guest services management. Yari Torre, at the outdoor bar is one of the nicest, friendliest person's I have ever met and my favorite Puerto Rican besides Roberto Clemente :). Yari's dedication to customer service, along with her humble, zest for life is well worth meeting and getting a drink at the bar. The entire staff is a '10', I simply befriended her and Yari touched my heart and helped... Read more
from Porto, portugal
Submitted on 02-12-2016
Good: - at the beach location - clean inside Bad: - old building from the late 70-ties, little new paint here and there. - expensive prices+taxes+tips + parking (self 15 and not-self 20 USD) way over 200 USD. - beware bugs and sand flies on the beach, at the reception they provide free repelent. - very noisy place: many planes starting and landing above your head.
from Schoeftland, Switzerland
Submitted on 04-12-2016
We were here for two nights and what I can say is that although the beach itself is amazing, personal friendly and helpful, breakfast was quite disappointing, lacking pastries and bread choices, quite far from European or resort standard.
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