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Courtyard by Marriott Isla Verde Beach Resort

San Juan, , US (SJU)

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Based on 2380 reviews
Located on Isla Verde Beach, 10 minutes from San Juan International Airport.
Style: Marriott
Room & Rates
Quality Guestroom - Courtyard by Marriott Isla Verde Beach Resort - 1

Quality Guestroom

One king bed or two queen beds. Located on lower floors. Furnished balcony with various views (ocean view not guaranteed). Complimentary wired and wireless Internet access. Desk with adjustable swivel chair, side table. DVD player/VCR combination. CD player/clock radio. Compact refrigerator with complimentary bottled water. Shower/tub combination.
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Ocean View Room - Courtyard by Marriott Isla Verde Beach Resort - 2

Ocean View Room

One king bed or two queen beds. Located on upper floors. Furnished balcony with partial ocean view. Complimentary wired and wireless Internet access. Desk with adjustable swivel chair, side table. DVD player/VCR combination. CD player/clock radio. Compact refrigerator with complimentary bottled water. Shower/tub combination.
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Deluxe Ocean View - Courtyard by Marriott Isla Verde Beach Resort - 3

Deluxe Ocean View

One king bed. Furnished balcony with close-up beach/ocean view. Complimentary wired and wireless Internet access. Desk with adjustable swivel chair, side table. DVD player/VCR combination. CD player/clock radio. Compact refrigerator with complimentary bottled water. Shower/tub combination.
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Deluxe Ocean Front - Courtyard by Marriott Isla Verde Beach Resort - 4

Deluxe Ocean Front

One king bed or two queen beds. Furnished balcony with full ocean view. Complimentary wired and wireless Internet access. Desk with adjustable swivel chair, side table. DVD player/VCR combination. CD player/clock radio. Compact refrigerator with complimentary bottled water. Shower/tub combination.
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Junior Suite - Courtyard by Marriott Isla Verde Beach Resort - 5

Junior Suite

One king bed or two queen beds. Furnished balcony with close-up beach/ocean view. Complimentary wired and wireless Internet access. Desk with adjustable swivel chair, side table. DVD player/VCR combination. CD player/clock radio. Wet bar, microwave oven. Compact refrigerator with complimentary bottled water. Stall shower with handheld and rainforest showerheads (no tub).
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One Bedroom Suite - Courtyard by Marriott Isla Verde Beach Resort - 6

One Bedroom Suite

One king bed in bedroom. Queen sofa bed in separate sitting room. Furnished corner balcony with close-up beach/ocean view. Complimentary wired and wireless Internet access. Desk with adjustable swivel chair, side table in each room. Three dual-line speakerphones. Two TVs with DVD player/VCR combinations. CD player/clock radio. Wet bar, microwave oven. Full-size refrigerator with complimentary bottled water. Shower/tub combination.
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Courtyard by Marriott Isla Verde Beach Resort
7012 Boca De Cangrejos Avenue PO BOX 12112, San Juan, US 00979

Location

The Courtyard by Marriott Isla Verde Beach Resort offers upscale lodging and accommodations with an island charm and a distinct Puerto Rican Flair. Located on Isla Verde Beach, 10 minutes from San Juan International Airport.

Why Stay Here

Oceanfront Pool
Oceanfront Dining
Luxurious Rooms with Balcony
Casino Del Sol – open 24 Hours

Resort Details

The Courtyard by Marriott Isla Verde Beach Resort offers upscale lodging and accommodations with an island charm and a distinct Puerto Rican Flair. Located on Isla Verde Beach, 10 minutes from San Juan International Airport.

Hotel Facilities Includes:
Free-form Swimming pool with towel service
Whirlpool and Toddler`s pool
Video game room
Fitness Center
Casino Del Sol - open 24-hours
Ocean front dining from one of 5 Restaurants
24-hour Business Center with over 3000 sq ft of meeting space
FREE wireless internet throughout the hotel

Room Amenities:
260 air-conditioned guestrooms decorated with modern design and each room features its own balcony.
37-inch LCD TV with Satellite
Mini Fridge
In-Room Safe
Coffee Maker
Selected floor plans include and I-pod docking station
Suite and Junior suites include:
Microwave
CD and DVD Players
Ergonomic Desk and Chair
Two Line Phones with speaker phone and voice-mail both wireless.

Notifications and Fees:
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
Self parking fee: USD 15 per day (in/out privileges)
Valet parking fee: USD 20 per day (in/out privileges)
Buffet breakfast fee: USD 15.95 per person (approximate amount)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Accommodation Details

Ocean View Room
Room Sleeps up to 4 People
Best Rate Guaranteed
One king bed or two queen beds. Located on upper floors. Furnished balcony with partial ocean view. Complimentary wired and wireless Internet access. Desk with adjustable swivel chair, side table. DVD player/VCR combination. CD player/clock radio. Compact refrigerator with complimentary bottled water. Shower/tub combination.

Restaurants, Lounges & Bars

Ocean front dining from one of 5 Restaurants

For the Family

Video Game Room

Meetings & Conventions

24-hour Business Center with over 3000 sq ft of meeting space

Pools & Spas

Free-form Swimming pool with towel service
Whirlpool and Toddler`s pool

Entertainment & Activities

Casino Del Sol - open 24-hours

AMENITIES:
  • 24-Hour Casino
  • 24-Hour Front Desk
  • ATM Machine
  • Audio/Visual Equipment
  • Ballroom
  • Banquet Facility
  • Casino
  • Children's Program
  • Conference Rooms
  • Dry Cleaning Service
  • Elevator / Lift
  • Event Catering
  • Express Check-In
  • Express Check-Out
  • Fitness Facility
  • Free Local Calls
  • Game Room
  • Gift Shop on Property
  • Jacuzzi/Hot Tub
  • Kiddie Pool
  • Laundry Services/Laundry Facility
  • Lounge/Bar
  • Medical Services
  • Multilingual Staff
  • Outdoor Pool
  • Parking
  • Poolside Bar
  • Porter / Bellhop
  • Security Guard
  • Smoking Rooms Available
  • Swim-Up Bar
  • Wedding Services
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 2380 reviews
from Philadelphia, Pennsylvania
Submitted on 28-05-2016
I have stayed here several times over the years while on business. It is very close to the airport and on the beach. This hotel recently got an update which is nice because the last time I stayed it was a little tired, not anymore. Has the normal room features present in many courtyard hotels. What is different from other courtyards is that there is a full restaurant (2), room service, and a casino. My favorite part of the hotel while traveling on business is the beachfront restaurant. Not... Read more
from Houston, Texas
Submitted on 28-05-2016
My wife and are were in Puerto Rico for a vacation and had stayed at a disappointing Hilton! We ended up at the Courtyard the night before our flight home. What a great difference. We were met with water, a free drink, beautiful beach, nice staff. The room was large and quite considering the hotel is across from the airport. We used the beach service for towels and chairs. Very nice and romantic atmosphere. Food was great for dinner, lunch no breakfast. Covered parking garage was nice. ... Read more
from
Submitted on 29-05-2016
Great service angel by the beach was very informative on where to find everything we could have possibly needed from food to places to visit. Julio and Luis at the pool bar took great care of us made sure we stayed hydrated and even keep an eye on some of our personal belongings which meant the world to me and my friends
from
Submitted on 30-05-2016
Angel Alicea (Beach Boy) Angel was very kind and courteous, he went above and beyond him line of work. I am in a wheelchair and he was very helpful and getting me around and made it his business to make sure I was having a great time. Thanks Angel for making this the best trip ever!!
from rockland me
Submitted on 31-05-2016
My husband and I went for a quick getaway for Memorial Day Weekend, I have to say this was by far the nicest Courtyard property that I ever stayed in so far. I always love Mariott hotels because of the beds, so comfy. I always thought of Courtyard as business hotels. I was never so wrong! The lobby was beautiful, friendly staff, very clean. The pool area was very nice, plenty of lounge chairs. They also have pool and beach service for snacks and beverages. My husband had a nice massage o... Read more
from Cincinnati, Ohio
Submitted on 01-06-2016
We were here for a week (May 21-28) with another couple. The hotel is convenient to the airport. The airplane noise didn't bother us at all, in fact our room overlooked the runway and it was fun watching the planes take off. The beach is clean, chairs are comfortable and the "beach boys" very helpful with umbrellas. Our second night was marred by loud neighbors (were they in the room with us??) but the next morning Katherine got us a nice quiet corner room. Had read other reviews mentioning bed ... Read more
from
Submitted on 03-06-2016
I absolutely LOVE this hotel. The staff are very friendly. Especially Luis the pool Manager and Lorraine the Pool Bar Manager. I have stayed in this hotel so many times. At least 3 times a year with my family. The rooms are always very clean and the views are amazing. You will not find another hotel in Isla Verde where you can lay on a hammock right on the beach with the bar just steps away. The hospitality is amazing. I would recommend it to families as well as couples. Perfect place to... Read more
from East Stroudsburg, Pennsylvania
Submitted on 07-06-2016
Very nice rooms, every amenity included. excellent view, cleanliness was superb, staff is friendly, pool and jacuzzi area was great. Price was affordable, valet parking was a plus. Noise from the airplanes was acceptable. Sleeping was not a problem.
from
Submitted on 07-06-2016
Really great place to visit! The hotel was very clean and the staff was super friendly! Restaurants were close by and fairly priced. The cab fair wasn't bad at all mostly $10 each way. The drinks were a little pricey and not strong enough for my liking, but a quick 5 minute walk to Walgreens and you can purchase whatever you want! Would highly recommend this hotel! :)
from Chesapeake, Virginia
Submitted on 07-06-2016
I loved this resort!!! PAPAYA swim up bar was to die for. The beach was nice and so was the beach waiter Michael, and the cabana boys Angel and Carlos. The restaurant is the perfect setting where you can enjoy a beachside meal. This place was great!!
from
Submitted on 28-06-2016
We recently stayed at the courtyard in isla verde for our honeymoon and as we were headed back to the airport one of us left their wallets in the taxi cab. We called the hotel to see if they could track down the taxi, we worked with a man named Nelson and he went above and beyond trying to retrieve our wallet! Finally he found the taxi, sadly he was on the other side of the island and would not make it before our plane boarded. However they shipped it to us the very next day and we could not be ... Read more
from
Submitted on 28-06-2016
I traveled to Puerto Rico with a very large group and this resort accommodated every bit of our needs. I over booked through a third party, which caused a minor confusion upon check in (not due to any Courtyard error) and the manager, Orlando, was more than helpful in assuring that everything was straightened out and provided excellent customer service. Our stay was very memorable, from the large beautiful ocean view rooms to the 24 hour pools. My 15 friends and I had a wonderful stay. Would d... Read more
from
Submitted on 28-06-2016
Very nice property. Our beach service was awesome.....Angel Alicea went above and beyond to make sure we were comfortable and happy. The rooms were clean, the front desk staff were very helpful. We will be back for sure!!
from
Submitted on 30-06-2016
The pools are great their clean, (which I love pools) very well organized. Service very Good! ?????????? People that work there are responsible and they help you in anything that you need. At the beach is very clean as well. Also the place is beautiful, and you if you need something, they give you what you need right away.
from Washington
Submitted on 30-06-2016
My husband and I stayed here at the end of our honeymoon for only a night, but I wish we were able to stay longer! The hotel had been recently renovated so our room was very nice and had a great view of the pool and beach. The pool was really beautiful and had a swim up bar where service was great and it wasn't overly crowed either. The beach was really nice as well and hotel staff assisted you in setting up beach chairs and an umbrella. The hotel is right across the street from the airport, but... Read more
from
Submitted on 01-07-2016
I really enjoyed this hotel!!! The restaurants were good the staff was great!!!! When u come look for Angle on the beach he is amazing!!! Angle made us feel catered to and helped us out with anything we needed he was the beach guy and he was excellent!!! The only complaint I have was the music at the pool didn't cater to its guest coming from all over the world it only catered to the locals it was mainly Spanish music. I could have enjoyed the pool a lot more if the music was more diverse and ... Read more
from st. louis
Submitted on 01-07-2016
I found the Courtyard online and was immediately impressed with the location. I then read the reviews on Tripadvisor and I was hooked. My sister and I flew down on June 28th and were schedule to leave tomorrow. The only reason I'm writing a review now is because we just got back from Old San Juan and it started to rain so we decided not to do the walking tour. Back to the hotel. The resort is located close to the hospital but your cab ride is going to cost approximately $12.00. I believe Karen... Read more
from
Submitted on 04-07-2016
I'm a platinum elite with Marriott so I have come to be used to a certain kind of service depending on the type of property I am staying at. Nice place excellent staff... If you need anything ask for Louis A. Rosario. He is fantastic. But make sure you tip these folks... Including your housekeeper. They work very hard and it should come back to you...
from Jersey City, New Jersey
Submitted on 04-07-2016
I came to Puerto Rico to have a relaxing vacation. I wanted to be by the pool and relax by the beach with good drinks. I got exactly that. The bartender Kathleen was such an amazing bartender! She made me tasty drinks and was very personable! She helped us with any questions we had and made sure we were being taken care of. I can't wait to come back with more friends. Thank you Kathleen!
from
Submitted on 04-07-2016
Whenever I visit Puerto Rico for work or pleasure, I absolutely LOVE staying at the Courtyard Isla Verde Beach Resort. This oceanfront resort is absolutely beautiful, and you can find everything you want and need in one central location - outstanding food, exciting entertainment, and gambling. For example, I normally start my day with a workout in their fitness facility which has a variety of equipment to meet everyone's needs, and they keep the equipment in excellent working condition. My next ... Read more
from New York City, New York
Submitted on 05-07-2016
Beautiful beach, pools and grounds. Casino on site. Food is excellent. Staff was great. Views are spectacular. Only issue is closest store or restaurant is about a 5-10 minute walk so if you don't have a car this location could be difficult.
from Ashburn, Virginia
Submitted on 06-07-2016
This hotel is located very close to the San Juan airport and it is right on the Isla Verde Beach. Everything you need is at your fingertips including soft white sand a turquoise water. So what separates this hotel from others? Customer service! We were treated like royalty during our stay. Beyond that, valet/bellman, Carlos Moreta went out of his way to help me. I left a bag in a taxi when returning to the hotel from dinner one evening. I estimated the value of the contents to be around $... Read more
from Caguas, Puerto Rico
Submitted on 09-07-2016
Decided to have a last minute getaway with my wife so we arrived to this hotel without making reservation on a weekend. John A. Miranda was the guest service rep that received us late Friday night. He was very friendly and courteous and immediately find us a room to stay...and what a room. We had an awesome suite, like a luxurious apartment. Had a living room, full equip kitchen with a mini stove, refrigerator, microwave, coffee maker, even had plates, forks, knives, cups, glasses , pots etc. et... Read more
from Atlanta, Georgia
Submitted on 10-07-2016
My experience was amazing at this hotel. I was there on business, very busy but I made time to eat! The Executive Chef, Victor Woods and the Sous Chef Carlos Mateo cooked food that will make me return to Puerto Rico. Both were very professional and willing to go above and beyond to make their food perfect. I thought it was a very special touch for them to come out and introduce themselves and their food. The service did not stop there, Lorna Carrasquillo, The Director of Food and Beverage, was ... Read more
from Tampa, Florida
Submitted on 10-07-2016
We liked that the hotel offered umbrellas and lounge chairs and these were always readily available. But more than that the young man Angel Alicea was very professional, accommodating and one could notice that he took pride in helping others. This is not found often and we hope that management notices his hard work and motivation. My husband and I enjoyed the music at the bar area and the opportunity to play at the casino. Excellent experience and we plan to vacation again at the Marriott Courty... Read more
from South Jersey,
Submitted on 11-07-2016
We were actually staying at the La Concha in the Condado but our hotel made a call to this resort for us to rent the jet ski's and had a great time. After the jet ski's we had a poolside lunch and stayed for pre dinner drinks before heading back to the Condado. This is a very nice resort and a great and friendly staff. Prices were fair as well. Thanks from a Marriott Rewards 'Lifetime' Platinum Member.
from
Submitted on 11-07-2016
Every single employee we dealt with was polite, helpful and very friendly. The lobby was noisy and loud on some night, but not a huge deal. The beach on this property is perfect. There are a few things (fast food, Walgreens, Starbucks etc.) within walking distance, but its not in the heart of the action for sure.
from Clarksville, Tennessee
Submitted on 13-07-2016
Thoroughly enjoyed our stay here. Great facilities. One of our best meals on the island was right here eating Oceanside. Thanks also to Angel for making sure we were taken care of at the beach. Helpful and friendly staff. Would definitely stay again.
from San Juan, Puerto Rico
Submitted on 13-07-2016
This hotel really surprised me, went there for seminars before and decided to give it a try and stayed during 4th of July weekend. Nice and confortable rooms, great service and beautiful beach. Was great for all family, includin an elderly person. Make sure to request high floors...
from
Submitted on 13-07-2016
This place was amazing! This is was my 2nd time at the hotel and I can honestly say I will keep coming back to the same hotel. Bar tenders, front desk were very friendly and attentive.. Angel Alicea (beach) went above and beyond with his job!
from
Submitted on 16-07-2016
It was great & I loved it. I would definitely go again. They gave complimentary drinks when you first got there. Friendly staff & had clean rooms along with a breakfast that delivered for as late as 11 am which is great for me because I'm an early person. Can't wait to come back next year.
from Providence, Rhode Island
Submitted on 17-07-2016
The guys at the beach made the experience very enjoyable! Angel, Luis, and Gabriel exceeded the customer service expectations. I would come back just to hang out with them.. As soon as we stepped on the sand they were right there to get us our chairs and umbrellas. They also recommended excellent local food spots.
from Charleston, West Virginia
Submitted on 18-07-2016
Hotel was clean and staff friendly and accommodating. Drinks were good, pool is nice! It wasn't crowded in January but I could see it being crowded in the summer months. Beach cabana service is nice, slower than what I would have liked, but it is a nice feature. The hotel is directly across from the airport so be prepared to look at runway and hear planes. It wasn't too bad at night, I only heard them a time or two at night. This hotel is not within walking distance to anything...downtown etc... Read more
from Los Angeles, California
Submitted on 18-07-2016
We stayed here two nights prior to going on a cruise. Jose was awesome and a man of his word. He was there to assist as promised. We found the hotel very pretty and beach was lovely. We were glad we decided to stay here prior to the cruise. Thank you again Jose, Michael and family
from Bella Vista
Submitted on 18-07-2016
The Courtyard is caught in the finacial sqeeze of the Puerto Rico economy. Our room (503) had a balcony staring at a run down apartment buidling, overlooking the service entrance and propane/trash area. All the rooms on side and on our end had this view. But the beach is nice (they need to do more trash pick up for sure) the pool was nice, not real big, but okay. The food was good but pricey pricey! buffet overpriced for normal eater. Drinks were high dollar. But highlights were the employe... Read more
from West Palm Beach, Florida
Submitted on 20-07-2016
I stayed for work and brought my family for a mini vacation. The resort was nice after the recent renovations. Staff was friendly and nice. Parking was close to the resort. The room was clean and the bed was comfortable as well. I recommend a top floor room overlooking the pool and the ocean. I will be back soon!
from Vevey
Submitted on 20-07-2016
We only had lunch in this hotel as part of a cruise ship excursion. It was a very disappointing experience: slow service, the food tasted quite industrial, meat undercooked, sauces not prepared from fresh ingredients... Not what we expected in a Marriot resort. However the private beach was lovely.
from Lake Mary, Florida
Submitted on 21-07-2016
I've spent a few days here at the Courtyard Marriott in Isla Verde, The staff from room service to the towel girl are excellent. At the beach I have to give props to Angel Alicea (beach attendant). I come out and he has a beautiful morning or afternoon attitude. I love that he speaks English as well as Spanish. He is very attentive especially if I want to sit on the far side of the beach, he is accommodating and his friendly disposition does not change. I have to admit it's breezy as anyth... Read more
from New Orleans, Louisiana
Submitted on 21-07-2016
Alexis Betancourt and I think her name was Angelica with Concierge were the best workers. They made sure our stay was awesome. The front desk lady was not too friendly but as our days went on. Those two made it very welcoming. Please if you need anything while there ask for for Alexis and Angelica. One thing I wish they would have was shuttle services. Taxis were expensive to take to airport which was less than 5 minutes away. Taxi service pricing is too high there
from Tallahassee, Florida
Submitted on 22-07-2016
We had no hesitation about staying at the hotel. It met our needs the rooms were clean and very spacious the staff was courteous, knowledgeable,and very Helpful. The Casino was a great addition to our stay. We really enjoyed it and we will definitely be back.
from San Antonio, Texas
Submitted on 23-07-2016
My stay at this gorgeous beach side hotel was awesome. Hotel was clean service was great. Beds were comfortable. Breakfast buffet every morning. There was coffee shop with a variety of finger food. The casino was small but fun and no smoking.
from Stamford, Connecticut
Submitted on 23-07-2016
This was an impromptu visit to Puerto Rico and the Courtyard Isla Verde Beach Resort. What an amazing experience this was. Hotel was amazing! The pool is always kept clean and the beach area as well. The staff was super friendly and helpful. They would always ask us if there is anything they could do to better our stay. What made the stay even better was out daily server at the Pool side restaurant Papaya. The young mans name is Michael Chernoff, and what an amazing person. Great personality a... Read more
from
Submitted on 25-07-2016
2nd time staying at the courtyard Isla verde. Hotel is right on the beach. The Beach and Hotel is beautiful. 5 min drive to airport. 5 min walk to bars and resturants in Isla verde. Hotel has live music in lobby bar, good food and and great drinks. What I love the most from this hotel is the customer service. The workers always have a smile and are so friendly. Coral, Gretchen, (bar) and Angel at the beach are the best! Will definitely recommend this hotel to friends and family.
from Gurnee, Illinois
Submitted on 25-07-2016
I'm writing to indicate how much my wife and I enjoyed our stay. She was here for business and I'm vacationing. The stay at the front was ver nice (Ashley and Janet) as well as housekeeping and the restaurant staff. They all made us feel very welcome and permitted me to use my feeble attempt at speaking Spanish. After this stay, I'm going to to take up Rosetta Stone because we will be back. This was also our anniversary weekend, so we wanted to this memorable and we accomplished this. Our room w... Read more
from
Submitted on 26-07-2016
This hotel is absolutely beautiful, close to the airport, and is actually on the beach! Old San Juan is not a far drive either. Everyone on the hotel staff was extremely helpful and friendly. Angel A. who works on the beach gave me some very useful information about places to visit in the area which added to my great experience!
from Kingsport, Tennessee
Submitted on 26-07-2016
I am writing about a recent stay there at the Courtyard. The location is fabulous and it is conveniently located to the airport as well. I have stayed here before for business, however, this trip was both a business and pleasure trip. We arrived at the hotel on July 4th around 1:30 PM. We were told there were no rooms available. They asked for a contact phone number, which was provided, to let us know when the room was available. Fortunately, we had a vehicle and went to a local beach. W... Read more
from
Submitted on 26-07-2016
We had to stop in Puerto Rico for one night in between Mexico and Antigua and chose to stay here because it was close to the airport. The cab fare was still $20+ dollars to the hotel from the airport which is literally a stone's throw away. It is a basic hotel with dated decor. The room seemed old and in desperate need of an update. The pool area is nice but the drinks at the bar seemed kind of pricey. Also be advised that they attempted to charge us a "resort fee" upon check in. Having booked... Read more
from Columbus, New Jersey
Submitted on 26-07-2016
We came to Puerto Rico for a vacation with our family. What a lovely surprise to find the hotel so conveniently located right on the beach with many other amenities just a walk or bike ride away. Did I mention the hotel has bikes to rent? The fellows out front were always there with a smile and ready to help with a cab or directions and made you feel happy every time we saw them, especially Carlos Moreta and Vincent Rosa. When it comes to the beach and the pool, both were always clean and in... Read more
from
Submitted on 28-07-2016
Great service and great stay. The beach and views are fantastic live music Friday and Saturdays and walking distance from many wonderful restaurants. The pool is great and good family atmosphere. Would highly recommend. Great coffee, casinos, parking, and rooms well maintained
from Astoria, New York
Submitted on 29-07-2016
We stayed here from 7/24- 7/28. We have NO complaints of any kind. Our room was beautiful. We had a king size bed, microwave, coffee maker , mini fridge and in room safe. We were on the partial ocean view side. One side of the hotel has an unobstructed view of the ocean. The other side is partial. So really you can see the ocean from either side as the the building is on a slant. Our balcony had a table and 2 chairs and we ate breakfast out there every morning. We bought breakfast food along w... Read more
from Fairfax County, Virginia
Submitted on 30-07-2016
From the moment of check-in we received nothing but great customer service! Too many people to name them one by one but it really felt like they had rolled out the red carpet for us. Rooms were ample size, very comfortable with balcony and wonderful bedding.The Papaya swim-up bar was fun, restaurant offered outside seating on the beach which was beautiful and the food was delicious at both places! This place is the perfect getaway! Beautiful beach well equipped with chairs and umbrellas and hamm... Read more
from New York City, New York
Submitted on 30-07-2016
I was upgraded to a suite opening into a balcony with a sea facing view. It was very close to the San Juan airport and had many good restaurents in the vicinity. I will definitely recommend this hotel
from Chicago, Illinois
Submitted on 31-07-2016
Stayed here on a business trip recently. The rooms are older but the hotel is clean and the service is so friendly and professional. Every single employee with whom I interacted was positive and helpful. The swim up bar is fun and the beach is great. Free chairs and umbrellas if you stay at the hotel. They are true professionals with customer service. Kudos to the entire team. Thanks for a fun stay!
from Austin, Texas
Submitted on 31-07-2016
My husband and i stayed at the Courtyard Marriot for 7 days, celebrating my birthday. It was amazing! The attention to every detail and what you need is top notch. Michael Chernoff was amazing (we think he is the best) and a joy to talk to. He was always at our service with drinks at the beach and with anything else we needed, we didn't even have to call him. He is more than a great asset to this resort. We fell in love with him since the first day. Attentive and profesional, checking on us thro... Read more
from Florida
Submitted on 01-08-2016
Very nice hotel, clean and updated facilities. Pool bar was very good. Restaurant over looking the ocean was good, little wait but food was good and prices were normal for that kind of place and scenery. Nice beach, not too overcrowded as it is kind of 'hidden' from a lot of the other hotels in the area. It shares the beach with some apartment buildings, beach clubs and Ritz Carlton just a little down the beach. This pool is ok for children but doesn't have slides or anything like that for kids... Read more
from
Submitted on 04-08-2016
Amazing changes are happening in this beautiful hotel. This is not a new hotel but I can tell the huge difference that a passionate, new management or people that are hospitality knowledgeable can impart in the evolving hospitality business. All the way from the warm welcome to the details of renovated meeting rooms, restaurants, beach and pool areas. This place will provide you with the attentive perfect balance of candid service to the flair of elegance to rest and be able to conduct your busi... Read more
from
Submitted on 09-08-2016
Our stay got off to a rocky start. When we arrived, there were 3 employees tending to a gentleman with a blown tire. None of them even looked at us. We were parked for 10 minutes before my boyfriend finally approached on of them and asked if I could leave the car there. He was told to circle around again and park on the side, so that's what I did. We met up with my mother-in-law for the check-in and the woman behind the desk wasn't necessarily nasty but wasn't warm and welcoming either -- althou... Read more
from Deer Park, New York
Submitted on 10-08-2016
Just got home from our vacation we had a great time. Our servers Lorraine Michael and Iuclisse were great we never had to wait for anything.cant wait to go back.we went up in the mountains for whole roast pork.had dinner at a local restaurant that our servers recommend great food they know there stuff.My husband is handy cap needs high top chair they had one where we liked to sit thanks for making our vacation even better
from
Submitted on 12-08-2016
Great service and drink recommendations!!! Ask for Michael Chernoff. He'll take great care of you. He made our beach day so enjoyable. Excellent beach team! They definitely take care of the beach and pool guests.
from Jackson Heights, New York
Submitted on 12-08-2016
I was there on our anniversary in Puerto Rico. Very excited to first time live in resort with beach. I had other hotels too but my mind was not working which caused me to go for his hotel. I requested for ocean view hotel by seeing pictures on their website which was total wrong decision as their ocean view starts from 2nd floor which was nothibg conpare to looks in the picture. They had 3 elevators among them 2 was half of the time down. No maintained environment for their own customers. They h... Read more
from Topeka, Kansas
Submitted on 13-08-2016
We enjoy Marriott and stay enough to be platinum members of their reward plan. With that said, this is the worst Marriott I've ever stayed in. The service is terrible. Staff is rude and does not wait on you or refill drinks/food. Prices are very high. I paid $22 for a small can of sunscreen and $7 for a 10oz local beer. Planes fly directly overhead and the booming sound is deafening. Not a good experience and we will never stay here again.
from Avon Lake, Ohio
Submitted on 13-08-2016
Had a wonderful stay. The buildings and grounds are beautiful. Nice beach and pool. The pictures are real, not strategically taken to fool you. Just remember the classic saying "don't eat where you sleep". Was not well received at the gift shop. In and out parking service was a breeze.
from Carolina, Puerto Rico
Submitted on 15-08-2016
The food including this Restaurant is tempere to the excellent hotel. Local and internacional food.You Will find the food that you needs to have in a hotel diversefied food. Excellent desserts..From Puerto Rican cruising the Best of the Best. You have to ty it. You wont regret it.
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