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Best Western Plus Condado Palm Inn & Suites

San Juan, , US (SJU)

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Based on 1311 reviews
Nearby points of interest also include Jose Miguel Agrelot Coliseum and Hiram Bithorn Stadium.
Room & Rates

Standard Room, 1 King Bed

1 King Bed
377-sq-foot (35-sq-meter) room with a balcony

Relax - In-room massage available
Entertainment - Free WiFi and wired Internet access, 37-inch LCD TV, iPod dock
Food & Drink - Refrigerator, microwave, coffee/tea maker, and free bottled water
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, safe, and free newspaper; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details

Standard Room, 2 Queen Beds

2 Queen Beds
350-sq-foot (32-sq-meter) room with a balcony

Relax - In-room massage available
Entertainment - Free WiFi and wired Internet access, 37-inch LCD TV, iPod dock
Food & Drink - Refrigerator, microwave, coffee/tea maker, and free bottled water
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, safe, and free newspaper; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details

Standard Room, 2 Queen Beds, Pool View

2 Queen Beds
388-sq-foot (35-sq-meter) room with a balcony

Relax - In-room massage available
Entertainment - Free WiFi and wired Internet access, 37-inch LCD TV, iPod dock
Food & Drink - Refrigerator, microwave, coffee/tea maker, and free bottled water
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, safe, and free newspaper; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details

Standard Room, 1 King Bed, Partial Sea View

1 King Bed
350-sq-foot (32-sq-meter) room with a balcony

Relax - In-room massage available
Entertainment - Free WiFi and wired Internet access, 37-inch LCD TV, iPod dock
Food & Drink - Refrigerator, microwave, coffee/tea maker, and free bottled water
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, safe, and free newspaper; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details

Suite, 1 Bedroom, Partial Sea View

1 King Bed and 1 Full Sofa Bed
718-sq-foot (65-sq-meter) room, balcony with partial ocean views

Layout - Bedroom, dining area, and sitting area
Relax - In-room massage available
Entertainment - Free WiFi and wired Internet access, 37-inch LCD TV, iPod dock
Food & Drink - Refrigerator, microwave, coffee/tea maker, and free bottled water
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, double sofa bed, and safe; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details

Suite, 1 Bedroom, Ocean View

1 King Bed and 1 Full Sofa Bed
718-sq-foot (65-sq-meter) room, balcony with ocean views

Layout - Bedroom, dining area, and sitting area
Relax - In-room massage available
Entertainment - Free WiFi and wired Internet access, 37-inch LCD TV, iPod dock
Food & Drink - Refrigerator, microwave, coffee/tea maker, and free bottled water
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, double sofa bed, and safe; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Standard Room, 1 King Bed, Refrigerator & Microwave, Partial Ocean View

Standard Room, 1 King Bed, Refrigerator & Microwave, Partial Ocean View

1 King Bed
375-sq-foot (35-sq-meter) room, balcony with partial ocean views

Relax - In-room massage available
Entertainment - Free WiFi and wired Internet access, 37-inch LCD TV, iPod dock
Food & Drink - Refrigerator, microwave, coffee/tea maker, and free bottled water
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, safe, and free newspaper; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed
375-sq-foot (35-sq-meter) room, balcony with city views

Relax - In-room massage available
Entertainment - Free WiFi and wired Internet access, 37-inch LCD TV, iPod dock
Food & Drink - Refrigerator, microwave, coffee/tea maker, and free bottled water
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, safe, and free newspaper; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking

1 King Bed
375-sq-foot (35-sq-meter) room with a balcony

Relax - In-room massage available
Entertainment - Free WiFi and wired Internet access, 37-inch LCD TV, iPod dock
Food & Drink - Refrigerator, microwave, coffee/tea maker, and free bottled water
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, safe, and free newspaper; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Standard Room, 1 King Bed, Accessible, Bathtub

Standard Room, 1 King Bed, Accessible, Bathtub

1 King Bed
375-sq-foot (35-sq-meter) room with a balcony

Relax - In-room massage available
Entertainment - Free WiFi and wired Internet access, 37-inch LCD TV, iPod dock
Food & Drink - Refrigerator, microwave, coffee/tea maker, and free bottled water
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, safe, and free newspaper; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Suite, 1 King Bed, Non Smoking, Ocean View

Suite, 1 King Bed, Non Smoking, Ocean View

1 King Bed
710-sq-foot (66-sq-meter) room, balcony with ocean views

Relax - In-room massage available
Entertainment - Free WiFi and wired Internet access, 37-inch LCD TV, iPod dock
Food & Drink - Refrigerator, microwave, coffee/tea maker, and free bottled water
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Sofa bed, free local calls, and safe; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Suite, 1 King Bed, Non Smoking, Partial Ocean View

Suite, 1 King Bed, Non Smoking, Partial Ocean View

1 King Bed
710-sq-foot (66-sq-meter) room, balcony with partial ocean views

Relax - In-room massage available
Entertainment - Free WiFi and wired Internet access, 37-inch LCD TV, iPod dock
Food & Drink - Refrigerator, microwave, coffee/tea maker, and free bottled water
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Sofa bed, free local calls, and safe; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

1 Queen Bed
375-sq-foot (35-sq-meter) room with a balcony

Relax - In-room massage available
Entertainment - Free WiFi and wired Internet access, 37-inch LCD TV, iPod dock
Food & Drink - Refrigerator, microwave, coffee/tea maker, and free bottled water
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, safe, and free newspaper; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Standard Room, 1 Queen Bed, Accessible, Bathtub

Standard Room, 1 Queen Bed, Accessible, Bathtub

1 Queen Bed
375-sq-foot (35-sq-meter) room with a balcony

Relax - In-room massage available
Entertainment - Free WiFi and wired Internet access, 37-inch LCD TV, iPod dock
Food & Drink - Refrigerator, microwave, coffee/tea maker, and free bottled water
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, safe, and free newspaper; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Standard Room, 2 Queen Beds, Refrigerator & Microwave, Partial Ocean View

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Partial Ocean View

2 Queen Beds
375-sq-foot (35-sq-meter) room, balcony with partial ocean views

Relax - In-room massage available
Entertainment - Free WiFi and wired Internet access, 37-inch LCD TV, iPod dock
Food & Drink - Refrigerator, microwave, coffee/tea maker, and free bottled water
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, safe, and free newspaper; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Standard Room, 2 Queen Beds, Refrigerator & Microwave, Pool View

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Pool View

2 Queen Beds
375-sq-foot (35-sq-meter) room, balcony with pool views

Relax - In-room massage available
Entertainment - Free WiFi and wired Internet access, 37-inch LCD TV, iPod dock
Food & Drink - Refrigerator, microwave, coffee/tea maker, and free bottled water
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, safe, and free newspaper; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

2 Queen Beds
375-sq-foot (35-sq-meter) room, balcony with city views

Relax - In-room massage available
Entertainment - Free WiFi and wired Internet access, 37-inch LCD TV, iPod dock
Food & Drink - Refrigerator, microwave, coffee/tea maker, and free bottled water
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, safe, and free newspaper; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Best Western Plus Condado Palm Inn & Suites
55 Condado Avenue, San Juan, Puerto Rico 00908

Rooms
Make yourself at home in one of the 151 air-conditioned rooms featuring refrigerators and microwaves. Rooms have private balconies. Wired and wireless Internet access is complimentary, while 37-inch LCD televisions with satellite programming provide entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

Amenities
Don't miss out on the many recreational opportunities, including an outdoor pool, a spa tub, and a 24-hour fitness center. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Dining
Satisfy your appetite at a coffee shop/cafť serving guests of Best Western Plus Condado Palm Inn & Suites. Quench your thirst with your favorite drink at a bar/lounge.

Business, Other Amenities
Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services. Planning an event in San Juan? This hotel has facilities measuring 400 square feet (36 square meters), including a meeting room. Self parking (subject to charges) is available onsite.

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Know Before You Go

  • A resort fee is included in the total price displayed.
  • Children 14 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Self parking fee: USD 16 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Mandatory Fees and Taxes
 

The charges below are included in your overall room price:

  • Resort fee

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

AMENITIES:
  • 24-Hour Front Desk
  • Babysitting
  • Coffee Shop
  • Concierge Desk
  • Dry Cleaning Service
  • Elevator / Lift
  • Express Check-Out
  • Free Breakfast
  • Free Local Calls
  • Hypoallergenic Room Available
  • Jacuzzi/Hot Tub
  • Laundry Services/Laundry Facility
  • Lounge/Bar
  • Multilingual Staff
  • Outdoor Pool
  • Porter / Bellhop
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 1311 reviews
from Albany, United States
Submitted on 02-06-2016
This hotel definitely exceeded my expectations, I honestly didnt expect much, but we got it all. The breakfast was awesome, and served with fresh guava(and other) pastries every morning. Our AC leaked a few times, and they asked if we would like to move our room but we declined since we were comfortable (they fixed it quickly every time). The room smelled really fresh, unlike a lot of hotels I have been to. I will be staying here again next time I come to Puerto Rico, the staff was super frien... Read more
from Chicago
Submitted on 03-06-2016
It's walking distance to many places, e.g. restaurants, grocery store, Walgreens/CVS right across the street. The hotel provides complimentary beach chairs on Condado beach about a 3-5 min walk away, the breakfast was more than a basic continental (eggs, meat, bread, pastries, coffee, juices), and the pool is a nice option too. The bathroom was outdated, but the room was fine and while the balcony was ok, I'd ask for a room on a higher floor (mine was on 2).
from Puerto Rico
Submitted on 03-06-2016
The staff is very helpful, polite and efficient, specially Yamilex in front desk, always with a smile on her face, did our check-in in a few minutes for us to start having fun right away! The pool is open 24-hours, the bar had a great atmosphere. Overall great experience! Will be coming back for sure!
from
Submitted on 05-06-2016
Great view and room. Nice breakfest and the employee's are very nice. Hope to come again. Enjoy the night life near the hotel and the pool is very good for the children. Hotel lobby is very clean and the gym is excellent.
from Ojai, CA
Submitted on 05-06-2016
After having a horrible stay at a different hotel, this hotel was a life saver - Kenidia mainly! She truly saved our trip. While everyone at the hotel was very sweet and helpful, Kenidia was our go-to person. She definitely knows Puerto Rico and gave us AMAZING advice on where to go, what to eat, what to do. She made our trip a million times better. (THANK YOU!!!) The hotel was also wonderful. The rooms are what you would expect, clean with a mini fridge and microwave. Overall, our stay was won... Read more
from Wichita, Kansas
Submitted on 06-06-2016
1 Block from the Atlantic Ocean. 2 blocks to the Beach club. Easy walking distance to tons of restaurants. Tours are available from this hotel. There is taxi service to and from this hotel to the airport. You can catch a bus to Old San Juan just a half a black away. Great comfortable beds and extremely clean rooms! Ask for a room not near Condado Avenue if you're a light sleeper, because the street is extremely busy all night on weekends. I'd stay here again.
from Humacao, Puerto Rico
Submitted on 06-06-2016
My son Senior Prom was at San Juan, we pickup this offer from Expedia, honestly I was thinking that is a average hotel but when arrive we saw good quality staff, very nice room,and good breakfast, I just enjoy my stay, they are very flexible with hotel rules.
from Anaheim, California
Submitted on 22-06-2016
First I was hesitating in booking this hotel for our anniversary but I decided to go ahead and do it. I made the right choice and we enjoyed every minute of our stay here. From amazing staff to the tasty breakfast that we had every morning. We were greeted with a warm smile by Anthony of the front desk. Since we were on our anniversary he upgraded us to a suite and that made our stay even better. Short walk from the beach and a lot of restaurants to dine in. Definitely coming back in a future tr... Read more
from delaware
Submitted on 23-06-2016
Stayed at the Best Western Plus Condado Palm for one night before our cruise. We chose to stay here because it is a block from the beach and about 10 minutes from the cruise terminal. Old San Juan is just a short cab or bus ride away. The front desk staff- although busy - was pleasant and accommodating. While not a luxury hotel- it certainly met our needs .The lobby is big and bright- with a nice tropical fish tank in it.The room was big and clean. The shower in the bathroom showed small si... Read more
from Pointe à Pitre, Guadeloupe
Submitted on 23-06-2016
YES and very nice hotel, good service super friendly staff only downside breakfast not quite full too light. household clean room every day and very clean and comfortable bed. hotel bien situé à coter de restaurant et magasin
from Philadelphia, Pennsylvania
Submitted on 27-06-2016
Our suite was immaculately cleaned every day. Bed was comfy, pull out not so much. Breakfast was great, we really enjoyed it. Pool is small, but plenty of loungers. You can't beat the location. You can walk everywhere. Would definitely stay here again
from
Submitted on 01-07-2016
This is a low budget hotel. Our shower was broken and leaked all over the bathroom floor. There was mold in our closet. Our balcony door did not close completely and we found three huge roaches in our room. I would not recommend this hotel. Pay more and stay at a better place.
from
Submitted on 01-07-2016
From the front desk personnel, maid, to the lady at breakfast time, all you receive is service beyond their duties. Hotel is located near restaurants, drugstores and beach is across the street. The hotel offers a complete hot and cold breakfast which satisfy your appetite. Excellent experience.
from Waltham, Massachusetts
Submitted on 03-07-2016
My boyfriend and I stayed for four nights at this hotel. We could not have asked for a bit of a better location. Our hotel room was clean and spacious. We loved having a mini fridge and microwave in our room. Happy hour at the bar was wonderful. We took advantage of the beach club and use chairs and towels at condado beach. The staff was very friendly and attentive. We did not have any issues with bugs or leaking showers as the previous reviewer had mentioned. It was the perfect place to fit in ... Read more
from Austin, TX
Submitted on 04-07-2016
The suite was comfortable, though awkwardly laid out; we used both packets of regular coffee, didn't use the decaf, so for some reason housekeeping replaced the regular coffee, and added two more packages of decaf. My biggest complaint is that I was lied to outright when making the reservation, confirming 3 separate times in the conversation that the total for the 3-night stay was inclusive of all taxes, fees, and tariffs. Three times I was assured that the rate and total they quoted me at the... Read more
from New Bern, North Carolina
Submitted on 04-07-2016
The manager was most helpful before we went there via emails. The staff were some of the best I've met in hotels anywhere! Courtesy and prompt service are their hallmarks. We really enjoyed our stay there; for the most part. Even the bar staff was exceptional in their service and advice.
from San Juan
Submitted on 05-07-2016
We arrived in our car and the staff quickly helped us with our luggage. The check in process was very fast. The front desk personnel were always very friendly with a smile on their faces. The whole weekend was great and we felt like everybody treated us like family.
from
Submitted on 10-07-2016
We got a suite to separate us from our toddler. There is an open entrance between the living room and bedroom, so the suite was kind of pointless. However, our Partial Ocean View suite might have been an upgrade, since it was facing the ocean; the only obstructions were building since the hotel is a block from the beach. The pool is small but there is a relatively large kiddie pool. It was mostly clean; the tub needed to be resurfaced so it look nasty, but it wasn't really dirty. The toilet tank... Read more
from Clearwater, Florida
Submitted on 11-07-2016
Stayed in BW for 5 nights on a combination soccer trip and sight seeing journey. For the money you couldn't really ask for more. Me and my 2 kids had a suite on the 18th floor, which had a king sized bed and a queen sleep sofa, and the room was quite large, had a small kitchen and nice sized sitting area for eating. The hotel itself is one block from beach, and amenities include: free breakfast ( excellent), pool, and exercise room.The staff was very accommodating and bottom line folks, you cant... Read more
from
Submitted on 11-07-2016
We had a great stay ! The hotel staff was awesome, very friendly and accommodating. My fiancé has diabetes and our refrigerator was not working they sent maintenance right away. We had to move roo.s due to the electric outlet not working. They moved our stuff for us to a different room. We attended happy hour and the bar tender Pablo Budet was great. He offered to remake our drinks with no hesitation. He even entertained my fiancé with his knowledge of sports. Very warm personality. We w... Read more
from
Submitted on 12-07-2016
I stayed in the south tower with my husband for two nights. Positives: The hotel is nearby several dining places, as well as stores. The complimentary breakfast is very good and our room was very clean. The decoration was pleasant. The hotel has a pool for adults, a pool for kids, computer stations and printers and a fitness room. The check in process was quick and simple, the employees were very friendly and corteous. Negatives: Our room was on the west side. In this side you can hear all th... Read more
from Plainfield, New Jersey
Submitted on 13-07-2016
I booked this hotel at the last minute because of the price, location and the positive reviews and I'm happy to say that it lived up to them. It was very clean, accessible to everything you could need, very friendly and helpful staff, a hearty bfast buffet and a 1 minute walk to the beach. My only complaint is that the bathroom was very tiny. Overall a great stay!
from Niagara Falls, Canada
Submitted on 13-07-2016
Overall, we had a pleasant stay here. There were a couple of minor issues, but nothing that interfered with the enjoyment of our stay. When we reported we thought we left our safe open and for no one to service our room, they quickly put a do not disturb sign on our door and complied with our request. We really appreciated this. Very diligent and honest staff who take pride in their jobs.
from Pompton Plains, New Jersey
Submitted on 16-07-2016
We got the oceanfront suite,has a living room with a pullout sofa , small dining room table and the master bedroom The balcony look over the ocean. The fitness room is small but very clean. The pool is under the sun all day on the beach is only a block away. They also give free bicycles to ride around town. Breakfast was a good , eggs ,ham cereals,yogurt fruit,juice and coffee.
from New York, United States
Submitted on 16-07-2016
Overall the hotel is great and in a great location. Room was clean and housekeeping knew what they were doing. I never stay at hotels when traveling to the island because I have a house but decided to stay this time and did not regret my decision. If your are looking for a hotel in a great area and caring staff then this is the hotel for you.....
from New York City, New York
Submitted on 19-07-2016
My vacation was great! Staff was amazing. Next time i travel to Puerto Rico i will stay here again for sure. You will enjoy the breakfast as well. Right across the street is a walgreens a block ago is a
from Silver Spring, Maryland
Submitted on 19-07-2016
The hotel is located next to a Walgreens, two blocks from the beach and about two mile from downtown San Juan. The area is quiet with some bars within walking distance. Walking on the beach near the hotel is not easy as many high end hotels are located directly on the beach and have blocked off some of the sandy areas.
from
Submitted on 20-07-2016
Great Location - just blocks from a beautiful beach and tons of great dining options. It is on a lively street, so the front rooms are a little noisy - but it was happy Puerto Rican noise. The hotel staff was excellent, always friendly and helpful. They watched out bags while we went sight seeing before and after checking in and out. Complimentary breakfast was plentiful and varied, and was served in a spacious breakfast room. No hot tub, oh well.
from
Submitted on 21-07-2016
They say don't judge a book by its cover and this is so true. Although the hotel doesn't look like much from the outside the inside is a different story. Staff were friendly and helpful. Free breakfast (bonus) and although they do offer a variety of food it is the same everyday but considering it was included and was free who am I to complain? The rooms were spacious and clean. I had a terrace that overlooked the pool. City view not much to look at but the fact that I was able to go outside with... Read more
from
Submitted on 24-07-2016
I had another great stay at this Best Western location. The staff was very welcoming and friendly. The staff at this location is very familiar with the Condado area and can be very helpful when it comes to places to visit for those who are new to the lovely island of Puerto Rico. The check in process was very quick. I walked into a very clean room. The only downside I had was how cold the room was when I walked in. Other than that, everything was clean from the bed to the sink area and bathroom.... Read more
from Boqueron, Puerto Rico
Submitted on 24-07-2016
I treated myself and my cousin, her husband and 10 yr old child to a mini vacation for a 4 night stay. The location was important, as was parking and a pool. Free breakfast saved us about $180 dollars for the four days we were there. Hot coffee and tea was available 24 hrs a day and the pool was open 24 hrs also. My guests used the gym and were delighted with it. There are lots of restaurants within walking distance as well as high end stores. I am not a casino person and neither are my co... Read more
from New Paltz, New York
Submitted on 25-07-2016
This location has the most helpful staff, and coffee is wonderful. Location is great and is close to Walgreens and CVS and major fake Puerto Rican Cuisines. Also, crime free area and close to the beach.
from Boston, Massachusetts
Submitted on 25-07-2016
This review is an update to my original. When I received my room on arrival July 23, 2016 I new I wouldn't be able to stay in it. As It reeked of mildew. I immediately complained and heard nothing back. I checked again yesterday and was told to recheck this morning. I then encountered Kenidia who was at the front desk. And just like that new room within 2 hours. She was fabulously courteous. What a saviour for this hotel.
from Oranjestad, Aruba
Submitted on 25-07-2016
Best Western Plus is a nice hotel, perfect location and good service. I really recommend everyone to stay there. The hotel is very clean, good breakfast and good service. I'm sure will stay there again and I invites you to stay there also.
from Nashville, Tennessee, United States
Submitted on 27-07-2016
Wanted to surprise my husband for his birthday so I thought of Puerto Rico I saw the reviews for the Western and I was on the fence I'm so happy that I chose the hote..l five star baby...booked a Suite on the 9 th floor..very beautiful. I reached out to Henry the manager and he convinced me to book with him.. Henry thank you so much . Yes the bathroom is small but the shower is awesome..the plumbing is state of the art..the sink very modern.. So what if the bathroom is small? My hubby 6 4 and ... Read more
from Dorado, Puerto Rico
Submitted on 28-07-2016
excellent location, many many near amenities, super room comfort, huge breakfast. Pool kind of small, but good. Attention very good and facilities. The internet worked so good from the room. Across the street was the beautiful beach.
from Tampa, Florida
Submitted on 31-07-2016
The pros: The best part about this hotel is the location. It is down the block from condado beach on a main strip where restaurants, bars, and stores are so everything is within walking distance. They serve breakfast daily which suits its purpose. Nothing to rave about but saves money esp for families. ALL Staff was helpful and courteous and premises were kept clean. We are a family of 4 (with teens) and we stayed in a king suite with a full size sofa bed and a twin size blow up mattress with pa... Read more
from
Submitted on 31-07-2016
Great location in Condado, just one block away from the beach and convenient stores. The front desk staff was very friendly and I was able to check in earlier than I expected. The room was clean and comfortable, it looks like they were recently renovated. The complementary breakfast was definitely a plus, great selection. I would stay here again in my next visit.
from San Juan, Puerto Rico
Submitted on 01-08-2016
I came from long trip to my Island but arrived to late and decided this hotel , good price centrical best area Exclusive. First room nice for me just for couple hours, a/c very cold , bed and pillows excellent, for the price very good deal. Behind a pharmacy and lot of restaurants and hotels for Salsa nights! Hope enjoy in my charm Puerto Rico! The hotel include breakfast but i didnt try. Dont have parking.
from Phoenix, United States
Submitted on 02-08-2016
Hotel very clean, very convenient location to beach and shopping. Hotel breakfast was good. Staff and Manager Carlos very professional and made out stay great!!!! Hotel Manager Carlos went above and beyond to make our 30th Anniversary something to remember.!!!!
from Philadelphia, Pennsylvania
Submitted on 03-08-2016
Very affordable stay right in the mix of Condado, Puerto Rico. Accessible to fine dining and night life and high end shopping. The room is nice itself, but the bathroom is very tiny and need some attention to detail or better quality control when maintenance upgrades are done. Bathroom sink pipers are exposed and faucet was loose, paint splatters noticed on the tub.Air Conditioning was not very strong. But for the value of price and location, I guess there has to be a sacrifice here and there.
from Curacao
Submitted on 07-08-2016
This hotel is perfectly situated at the Ashford Avenue. Right across Wallgreens and CVS farmacy. Rooms are nice spacious and clean. Staff is friendly and helpful. In my room I had a sliding toilet door instead of a regular door. Very inconvenient as it can't be locked. To top things off: there was this little cockroach in the room. I killed it nasty bug.
from
Submitted on 11-08-2016
The hotel is well located, near the beach and some nice restaurants. It is close to some of the main attractions in San Juan, such as El Morro, Fuerte San Cristobal and Old San Juan. The hotel is nice, clean and the rooms are quite comfortable. Breakfast can be improved, but it's ok. Be aware, that the hotel does not have a shuttle service to the airport.
from Tampa, United States
Submitted on 11-08-2016
The hotel is nice and very well located. The staffs are amazing! the only thing is the bathroom need an updated. If you are going for vacation you are in the place, because you are going to find restaurants and amenities.
from Brooklyn, New York
Submitted on 11-08-2016
My family and I stayed here for 6 days. We loved it, the pool is open 24 hours, the rooms were clean, a bot breakfast with many choices the location is awesome. 1 block from the beach and steps away from restaurants, shopping, casinos, starbucks, next to a 24 hour walgreens and cvs. I will be returning with my family the next time we visit PR.
from Pennsylvania, United States
Submitted on 15-08-2016
I stay at Best western 6 nights and the manager Carlos A. Camacho was a super person, he went and upgrade my room at no charge. He went above his duty to make my stay super. The room was fantastic. The location was closed to every place you can think to visit, even the old San Juan is like 10 Minutes. The breakfast was super good, and you can't beat that is free too. The employee were super nice and helpful. I used to live in Ponce and decide to stay in El Condado and don't regret it staying in ... Read more
from United States
Submitted on 05-09-2016
So I checked in on August 26th. I just stayed a night before my cruise. Lobby is beautiful updated however you step off the elevator and your in circa 1980) (dissapointed) and the suite we were upgraded too felt the same. The area surrounding the hotel is aged a lot of vacant stores/ properties ( hard economic times I guess) (Just a FYI FOR YOU NIT PICKERS). Homeless everywhere on the side walks. There is construction going on downstairs at some restaurant next to the hotel and a strong urine od... Read more
from Miramar, United States
Submitted on 06-09-2016
Lobby cleanliness/appearance and Staff were great, very attentive and approachable. Solved any issues we had. Lobby design and layout was great and clean. Main Guest Room Issue was cleanliness and A/C. Found a Chicken Bone in the Bathroom floor on the first night and the Guest Room entry carpet had traffic stain. The A/C vent location is very close to the bed so it will hit you on your face or on your back all night. We placed a small towel with a chair in front of the AC to deviate the air flow... Read more
from Levittown, Pennsylvania
Submitted on 08-09-2016
We stayed at this hotel from July 23 to July 30, 2016. The hotel is located in the center of Condado ‚?? a noisy place with busy traffic. There is a bus stop at both corners of Condado ave. The hotel's lobby looks nice. The pool is small. The gym is adequate; however, there is a radio in the ceiling that plays 24/7 with no way to turn it off, even if you are alone and don't want to listen. There are towels and drinking water available in the gym. The breakfast area is huge, with enough room for... Read more
from Chicago, Illinois
Submitted on 08-09-2016
This hotel is very clean, the staff are very helpful and always have a smile on their faces. The location of the hotel puts you in the middle of everything, including two blocks from the beach. The free breakfast was also a plus, it helped us save and have more money to enjoy our vacation. We will definitely be returning to this hotel.
from
Submitted on 09-09-2016
When looking for a hotel I was torn between going with the Marriott Stellaris or this place. Usually when traveling I really prefer 4 star hotels or higher. With that said this hotel was a pleasant surprise. My family and I stayed in the king suite with partial ocean view. The partial ocean view was actually very nice and the balcony was large! The room was also very spacious! It honestly could have fit the king bed in the bedroom as well as two double beds in the living area and they could have... Read more
from
Submitted on 10-09-2016
A bit overpriced I would say. But overall not too bad of a choice. First time in Puerto Rico. Absolutely hate the fact that VERY FEW hotels offer free parking. This is something i am not used to. Otherwise, the room was not too bad tho some repair is needed.
from
Submitted on 17-09-2016
The Best Western Condado Palm Inn and Suites was a perfectly centralize location to spend a week in Puerto Rico. The customer service was great with no faults. For those that only need the basic amenities, this hotel is the place to go. They offer complimentary chairs and towels on the beach and umbrellas are only $10. Taxi service is readily available at all times. Breakfast was delicious every morning. I'd stay there again and recommend it to everyone staying in. The condado bay area.
from Cabo rojo, Puerto Rico
Submitted on 19-09-2016
Location was nice, lots of shops and places to eat. I went for business so I did not get to enjoy any of that. Rooms were OK, but room not appropriate for business travel, very noisy all day and nigth in front tof street and walgreens that had trucks delivering merchandise at early AM hours (3:00 am). desk small and in front of the huge AC console.
from Houston, Texas
Submitted on 25-09-2016
Great location. Friendly and helpful staff. Good rates, Good breakfast, Nice pool, Full bar, Clean well appointed rooms. Close to local transportation. Overall, a good value. I would stay here again on my next visit to Puerto Rico.
from Miami, Florida
Submitted on 26-09-2016
La atencion del personal excelente the staff excellence la ubicación del hotel es excelente,locaton is excellent the hotel is very old and needs urgent renovation parking is too expensive parking there are others in the area cheapest
from Conway, Arkansas
Submitted on 28-09-2016
Staff was very nice. Arrived for one night stay prior to cruise. Hotel was not what we expected. Paid $198 for 1 night, 2 people. Room was very small and very outdated. Could use some major renovations. Breakfast was not good. Would not recommend this hotel.
from Humacao
Submitted on 28-09-2016
Perfect for Business travelers needing a nice location, well equipped, fair rate, walking distance to restaurants, Walgreens & touristic zone. Close enough to Old San Juan and Condado main restaurants. Not fun for kids or families unless you just stay to sleep having other plans for the day.
from Newnan, United States
Submitted on 28-09-2016
The room we had was a clean and a large suite. The room was quite and the view from the deck was great of the ocean and the busy street below. The deck had 2 chairs and table on it. This trip was a 2 night stay before a cruise.
from Culebra, Puerto Rico
Submitted on 29-09-2016
In the heart of Condado is the Best Western. So close to the beach and all the shops and restaurants of Condado. The price of the hotel was very reasonable especially for where it is. The price fills up the hotel, so book early even week days. It is an average Best Western, towels and linens weren't the best, towels were partially stained. The building was showing its age a bit. The view was great and the pool looked nice although we did not use it. The breakfast that was included we passed on ... Read more
from Arlington VA, United States
Submitted on 29-09-2016
our experience at the BW Plus Condado Palm Inn and Suites in San Juan PR was a very positive one ! great staff , the location by the ocean and close to restaurants , shops , old san juan and clubs makes it the perfect place to stay ! will be back soon , I highly recommend the BW PLUS CONDADO PALM INN & SUITES in San Juan , Puerto Rico
from Somerset, United States
Submitted on 30-09-2016
The hotel is a little older but the staff, location, and amenities make up for it. Would recommend. This will be the first hotel I look to book next time I fly into Puerto Rico, Condado area. Very reasonably priced.
from Coconut Creek, Florida
Submitted on 03-10-2016
I really liked this hotel, it had a great value and the amenities were awesome. The staff was very helpful and polite. The only thing that tarnished my impression of the hotel was the very aggresive taxi driver that was outside of the hotel. The taxi driver ordered me to move two blocks down the street when the bellboy asked me if I needed a taxi and told him I was waiting for an Uber car. His interaction led to an argument with said taxi driver, and even though he doesn't work for the hotel I w... Read more
from Meridian, Idaho
Submitted on 04-10-2016
This hotel stay was such a pleasant surprise! We were given a recently-remodeled suite on the 17th floor - very spacious and beautiful ocean views. We used the complimentary bicycles and took a bicycle ride along the ocean. The beach was a quick one-block walk with use of beach chairs provided. The breakfast was quite plentiful with a good variety of hot and cold foods. We felt especially cared for by Carlos who was quick to help us with information - I accidentally left my tennis shoes during ... Read more
from Austin, Texas
Submitted on 07-10-2016
For a hotel that charges obscene pricing, laying in a bed that is more uncomfortable than my college futon, while listening to construction all day is unacceptable. This is NOT relaxing. Listening to the rubble being poured down the chute to the ground below every five minutes is infuriating for how much they charge. They didn't even give me a heads up at the front desk when I checked in. Crappy hotel.
from Saint Clair, Michigan
Submitted on 08-10-2016
Our family stayed 7 days in the north tower. There are 2 separate buildings/towers but the north tower rooms are all suites with king bed, pull out couch, full size frig, microwave, kitchenette & dining room. Very spacious. Pros: Condado location, very central, safe area 1 block from beach Great restaurants were steps away Spacious north tour suite Full kitchen meant we could buy frozen dinners at CVS & microwave them Full size frig meant we could keep restaurant leftovers Excellent hot breakf... Read more
from Bronx, New York
Submitted on 09-10-2016
Steps away from the beach. Conveniently located close to everything. The complimentary breakfast was the best and has a big variety of foods to eat. The staff is the best there is. It has a safe , microwave and small fridge in the room. I will def be staying here every time I visit Puerto Rico.
from Tucson, Arizona
Submitted on 13-10-2016
The staff, room size, location, amenities, and the breakfast were excellent! I would like to thank Carlos the from desk supervisor, Ramon, Francibett, Alexander, and the entire breakfast crew for making our stay a very enjoyable one. The hotel bicycles are complimentary for two hours. The only lows were the pool needs to be cleaned more often due to the sand and the chamber maid would forget to restock simple necessities like Kleenex and toilet paper. One day she even left a roll of the tras... Read more
from Somonauk,
Submitted on 13-10-2016
The hotel had a good location near the beach without having high beachfront prices. I had a car and it was easy to drive to and parking was convienient, just out the back door. The bus stop for San Juan was right across the streed and a short walk away for the return.
from Paris, France
Submitted on 14-10-2016
No frills. Close to the beach, solid breakfast (I mean it's not fancy but it makes the job done). Clean rooms. Pool is ok. Little but functional gym. It's not "La Concha" sure, but it's half the price (and beyond).
from
Submitted on 15-10-2016
My husband and I stayed here back in August for our honeymoon. Staff was extremely helpful. Check in was fast and easy...nice young lady at the front desk, can't remember her name right now, but she had pretty dark curly hair. Gonzalo helped us book several outings including a private tour guide named Jonathan, who was amazing! I would highly, HIGHLY RECOMMEND him! He guided us through El Yunque, several caves tours around the island, and even took us off the beaten path with just a small reques... Read more
from Victoria, Canada
Submitted on 16-10-2016
Our family of four stayed for three nights before cruising out of San Juan. The bathroom has been redone and looks good but the AC! If it was off you were cooking, but when it was on, not only did it sound like a jet taking off, but we had to chip the ice off the poor person sleeping beside it... my husband! He took one for the team. The breakfast was suspect. We went at different times yet still usually out of many items or maybe they were never there. Staff was fabulous and you can't beat the... Read more
from
Submitted on 17-10-2016
Hotel had everything I needed. Small pool, beach down the block and access to a strip of restaurants and great views! Breakfast was okay-complimentary so I can't expect too much. Very clean room/lobby! 20 min bus ride to Old San Juan!
from new boston
Submitted on 22-10-2016
hotel has 2 towers, we stayed in the newly renovated north tower, the south tower is still under renovation.. the room was awesome (king suite) very clean. small pool, but we didnt come for the pool. the ocean is one block away or you take the bus down the street to a calm beach before the bridge. the staff was friendly. the free breakfast was just ok. i would rather see scrambled or fried eggs vs hard boiled eggs. this hotel is in a very convenient area to food and shopping and bus routes
from
Submitted on 23-10-2016
Great place to stay, rate is reasonable. Airport security s few minutes ride and fare rate. Close to beach; free beach chair. Pool on site. and close to the down town area. Great staff, view from room, free breakfast. Clean, great AC ū???.. you won't regret it. In the heart of downtown you can walk to everywhere. Also great tours Availabile, see front desk.
from San Diego, California
Submitted on 28-10-2016
Hotel is great with fantastic views and an extraordinary staff! Always smiling and very helpful!Had a wonderful stay. Looking forward to the next time. Rooms very clean and roomy. Very centrally located near a number of great restaurants as well as stores and souvenir shops.
from Barcelona, Spain
Submitted on 31-10-2016
Everything was good, the staff, the location, the breakfast and it has a complete gym. I went to Culebra and they kept me my bag during 3 days. I recommend this hotel. Nice people at the front desk, I will come back
from Syracuse, New York
Submitted on 01-11-2016
I have heard stories about other places, so when we arrived, I found the lobby clean and inviting with pleasant staff. We were definitely early and they were only able to take our bags without indication as to when our room would be ready. There seemed to be no system in place to prioritize rooms. I recommend packing a day bag so you can enjoy the beach or pool. The suite was large with a full view of the ocean (and the vacant building on the waterfront). However, the rooms are dated, certainly ... Read more
from Marco Island, Florida
Submitted on 01-11-2016
Not the Ritz Carlton but not their outrageous prices either! Perfect for a business trip or a family vacation. Centrally located near restaurants, shops and the beach a block away. The rooms may be a little old fashioned but they have everything a traveler should need. Very friendly staff to help you around if needed. A great bar for younger crowds on the ground floor. Reception staff very welcoming and accommodating. Breakfast is served from 6:00 am on with a large spread of dishes and drinks.... Read more
from Linden, New Jersey
Submitted on 02-11-2016
We were looking for a hotel that was near the cruise port and found this hotel that had reasonable prices. We knew when we called that the friendly staff was going to take good care of us. The room was ready for us when we got off the plane and it was big and clean.The balcony was fun with a "peek-a boo" view of the ocean. Loved visiting the beach -- you were able to walk there. If you needed to go any farther they always had a taxi out front.It was also nice to have a good breakfast at the hot... Read more
from Passaic, United States
Submitted on 02-11-2016
Great location in Condado, walking distance to great restaurants and many other amenities. People are fantastic and hope once done with renovations it comes out great. I recommend this hotel, less than a block from the beach.
from Buffalo, New York
Submitted on 03-11-2016
this hotel is very conveniently situated. the front desk people were very friendly and helpful.The free breakfast was just ok. we stayed in a oceanfront suite. except for the bathroom, the room was very nice. bathroom was small and dated, showing signs of wear. however functional. housekeeping services were not the best. made bed and left towels, that's about all. however the room we stayed in was definitely worth the reasonable rate we paid, and would stay again.
from
Submitted on 06-11-2016
I stayed at this hotel for a weekend attending several business meetings. They are in the process of remodeling some areas of the hotel. My room's bathroom had been remodeled although the carpeting seems old. Dust was an issue. My room was very dusty apparently from construction. Parts of the floor needed moping and it just felt very dusty with construction type of dust. Saturday morning woke up to banging from workers very early. It's not a bad hotel. It's just details. Hosts and other personne... Read more
from
Submitted on 09-11-2016
I booked this hotel over the phone. They granted the trip advisor discount since I couldnt finish my booking due to internet and data issues. Room was booked 4 hours before the checkin, I was traveling to PR back from a business trip and wanted to spend the night with the fam. For our surprise the room included breakfast which was really good. A lot of variety and everything fresh. Room was clean, partial view to the ocean with a small balcony.
from Sydney
Submitted on 12-11-2016
We stayed here prior to embarking on a cruise. Located close to the beach and surrounded by bars and restaurants we were happy with the location. The front office staff were efficient, friendly and helpful with our few enquiries about the local area. Our room, although a bit old, was large, clean and functional, housekeeping did a very good job. The bed was comfortable and the room was quiet. The included breakfast was sufficient. There are 2 supermarkets opposite the hotel, and there were... Read more
from Moncton, Canada
Submitted on 13-11-2016
Hotel was decent and affordable. Staff were very friendly and helpful!! The hotel has a very good continental breakfast....lots of options available and one of the best continental breakfasts I've seen in my travels! I may have given this hotel a 4 if they weren't having so much trouble with their elevators on first day of our visit! Staff were apologetic and helped people get from floor to floor. Once we finally got our luggage to room, we took the stairs until the elevator got fixed. The ... Read more
from Ham Lake, Minnesota
Submitted on 16-11-2016
Not a very clean room. It was obvious by pieces of cement laying in the tub. Apparently, no one does a walk through before rooms are occupied. Lot's of remodeling noise. Toilet stopped flushing 3X. They're lucky that I gave them 3 points. I debated.
from Panama City, Panama
Submitted on 17-11-2016
Simply perfect! Just couple steps from the beach, actually you never stop see the water if you walk down the street from the hotel, only takes two minutes or less. They are renewing the rooms, try to book a new suite, it is amazing, full time ocean view, yes, at that moment up from the balcony you realize what close you are from the beach. Don‚??t forget you are on Ashford Avenue, so party calls you, enjoy nightlife. If you like local presence, great food, few drinks, Salsa, Rumba, party, you ha... Read more
from Toronto, on
Submitted on 20-11-2016
We stayed at the BW Condado for 4 nights post a round trip cruise from San Juan . The check in time is at 3 pm and since our ship arrived 6 am, we arrived at the hotel around 10 ish and got the room around 2:30 pm which is understandable. We hang out around the hotel, explored the area around the hotel while waited for the room. The reception and common areas are clean and modern. Internet is available throughout and more over they have three workstation and printer as well. Our room was in the ... Read more
from South Milwaukee, Wisconsin
Submitted on 22-11-2016
I liked everything about this hotel. The linen and mattress were excellent. The staff was helpful with directions and ideas of places to see. Many restaurants in the area. The beach was easy to walk, and I loved watching the surfers and playing in the waves. Good breakfast. I've stayed here before, and it is always my first pick.
from Ocala, Florida
Submitted on 23-11-2016
Even though they are in renovation and expansion mode the staff's efficiency and great attitude made up for it. Located 1 street from the beach, great restaurants and casinos makes it perfect for enjoying the whole day without having to get into a taxi. Pool could be bigger and maybe will be when the expansion is completed. Can't wait to go there again. We also liked their breakfast buffet.
from
Submitted on 23-11-2016
The hotel is only about a block or two from the beach, has nice, large rooms, is priced reasonably, and is generally a nice place to stay. But...we had room 901, and it has a full length window in the bathroom - with NO window covering! It was really cumbersome trying to avoid the window and the large mirror opposite the window. We had arrived early, and the rooms were not ready yet. So the staff kindly stored our luggage while we went to the beach and got something to eat. We came back at 3:00 ... Read more
from pit, United States
Submitted on 26-11-2016
The staff was excellent helpful with directions. My phone was not working at all in my room so they let me make a call from the desk free of charge to the United States. The room was a good size and both queen beds were very comfortable. The showers were hot however my bathroom was not one of the ones renovated yet. The hotel's undergoing renovations there was some noise during the day and some Street noise at night but overall I got a good night's sleep. This location is great close to the beac... Read more
from Ottawa, Canada
Submitted on 27-11-2016
We stayed in room 602 and had construction noise right above us. We had checked in at 2am. The construction noise directly above us started early and by 9 am it was unbearable. The sink had a major issue with any water running directly from the pipe below onto the floor. And soaking items on the shelf. We were only there for 1 night and when explaining this at checkout, the only comment was thank you we will notify maintenance. No apology at all.... We will never stay there again.
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