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El Conquistador Resort - A Waldorf Astoria Resort

San Juan, , US (SJU)

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Based on 6805 reviews
Escape to Palomino Island - the 100-acre private unspoiled tropical oasis of our luxurious Caribbean island resort.
Room & Rates
2 Queen Beds Garden View - El Conquistador Resort - A Waldorf Astoria Resort - 1

2 Queen Beds Garden View

  • 2 Queen Beds
  • Lush Landscape Views - Gardens
  • Low Floor
  • Mini Cooler
  • Free Wi-Fi
  • 18 PCT Resort Charge
  • LCD Cable TV w/Premium Channels
  • DVD Player
  • Daily Housekeeping
  • Desk
  • Free Local Calls
  • Hair Dryer
  • Iron/Ironing Board
  • Coffee/Tea Maker
  • In-Room Safe
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2 Queen Beds Partial Ocean View - El Conquistador Resort - A Waldorf Astoria Resort - 2

2 Queen Beds Partial Ocean View

  • 2 Queen Beds
  • Limited Ocean Views
  • Mini Cooler
  • Free Wi-Fi
  • 18 PCT Resort Charge
  • LCD Cable TV w/Premium Channels
  • DVD Player
  • Daily Housekeeping
  • Desk
  • Free Local Calls
  • Hair Dryer
  • Iron/Ironing Board
  • Coffee/Tea Maker
  • In-Room Safe
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2 Queen Beds Ocean View - El Conquistador Resort - A Waldorf Astoria Resort - 3

2 Queen Beds Ocean View

  • 2 Queen Beds
  • Full Ocean Views
  • Mini Cooler
  • Free Wi-Fi
  • 18 PCT Resort Charge
  • LCD Cable TV w/Premium Channels
  • DVD Player
  • Daily Housekeeping
  • Desk
  • Free Local Calls
  • Hair Dryer
  • Iron/Ironing Board
  • Coffee/Tea Maker
  • In-Room Safe
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King Bed Garden View Room - El Conquistador Resort - A Waldorf Astoria Resort - 4

King Bed Garden View Room

  • 1 King Bed
  • Lush Landscape Views - Gardens
  • Low Floor
  • Mini Cooler
  • Free Wi-Fi
  • 18 PCT Resort Charge
  • LCD Cable TV w/Premium Channels
  • DVD Player
  • Daily Housekeeping
  • Desk
  • Free Local Calls
  • Hair Dryer
  • Iron/Ironing Board
  • Coffee/Tea Maker
  • In-Room Safe
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1 King Garden View Accessible Tub - El Conquistador Resort - A Waldorf Astoria Resort - 5

1 King Garden View Accessible Tub

  • 1 King Bed
  • Lush Landscape Views - Gardens
  • Mini Cooler
  • Low Floor
  • Free Wi-Fi
  • 18 PCT Resort Charge
  • LCD Cable TV w/Premium Channels
  • DVD Player
  • Daily Housekeeping
  • Desk
  • Free Local Calls
  • Hair Dryer
  • Iron/Ironing Board
  • Coffee/Tea Maker
  • In-Room Safe
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1 King Garden View Accessible Roll-In Shower - El Conquistador Resort - A Waldorf Astoria Resort - 6

1 King Garden View Accessible Roll-In Shower

  • 1 King Bed
  • Lush Landscape Views - Gardens
  • Low Floor
  • Mini Cooler
  • Free Wi-Fi
  • 18 PCT Resort Charge
  • LCD Cable TV w/Premium Channels
  • DVD Player
  • Daily Housekeeping
  • Desk
  • Free Local Calls
  • Hair Dryer
  • Iron/Ironing Board
  • Coffee/Tea Maker
  • In-Room Safe
  • Roll-In Shower
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King Bed Partial Ocean View - El Conquistador Resort - A Waldorf Astoria Resort - 7

King Bed Partial Ocean View

  • 1 King Bed
  • Limited Ocean Views
  • Mini Cooler
  • Free Wi-Fi
  • 18 PCT Resort Charge
  • LCD Cable TV w/Premium Channels
  • DVD Player
  • Daily Housekeeping
  • Desk
  • Free Local Calls
  • Hair Dryer
  • Iron/Ironing Board
  • Coffee/Tea Maker
  • In-Room Safe
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King Bed Ocean View - El Conquistador Resort - A Waldorf Astoria Resort - 8

King Bed Ocean View

  • 1 King Bed
  • Full Ocean Views
  • Mini Cooler
  • Free Wi-Fi
  • 18 PCT Resort Charge
  • LCD Cable TV w/Premium Channels
  • DVD Player
  • Daily Housekeeping
  • Desk
  • Free Local Calls
  • Hair Dryer
  • Iron/Ironing Board
  • Coffee/Tea Maker
  • In-Room Safe
Hide room details
2 Queen Garden View Accessible Tub - El Conquistador Resort - A Waldorf Astoria Resort - 9

2 Queen Garden View Accessible Tub

  • 2 Queen Beds
  • Mini Cooler
  • Lush Landscape Views - Gardens
  • Low Floor
  • Free Wi-Fi
  • 18 PCT Resort Charge
  • LCD Cable TV w/Premium Channels
  • DVD Player
  • Daily Housekeeping
  • Desk
  • Free Local Calls
  • Hair Dryer
  • Iron/Ironing Board
  • Coffee/Tea Maker
  • In-Room Safe
Hide room details
2 Queen Garden View Accessible Roll-In Shower - El Conquistador Resort - A Waldorf Astoria Resort - 10

2 Queen Garden View Accessible Roll-In Shower

  • 2 Queen Beds
  • Mini Cooler
  • Lush Landscape Views - Gardens
  • Low Floor
  • Free Wi-Fi
  • 18 PCT Resort Charge
  • LCD Cable TV w/Premium Channels
  • DVD Player
  • Daily Housekeeping
  • Desk
  • Free Local Calls
  • Hair Dryer
  • Iron/Ironing Board
  • Coffee/Tea Maker
  • In-Room Safe
Hide room details
Partial Ocean View Room - El Conquistador Resort - A Waldorf Astoria Resort - 11

Partial Ocean View Room

  • 1 King Bed or 2 Queen Beds
  • Partial Ocean Views
  • Mini Cooler
  • Free Wi-Fi
  • 18 PCT Resort Charge
  • LCD Cable TV w/Premium Channels
  • DVD Player
  • Daily Housekeeping
  • Desk
  • Free Local Calls
  • Hair Dryer
  • Iron/Ironing Board
  • Coffee/Tea Maker
  • In-Room Safe
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Ocean View Room - El Conquistador Resort - A Waldorf Astoria Resort - 12

Ocean View Room

  • 1 King Bed or 2 Queen Beds
  • Ocean Views
  • Free Wi-Fi
  • 18 PCT Resort Charge
  • LCD Cable TV w/Premium Channels
  • DVD Player
  • Daily Housekeeping
  • Desk
  • Free Local Calls
  • Hair Dryer
  • Iron/Ironing Board
  • Coffee/Tea Maker
  • In-Room Safe
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Las Brisas Ocean View Room - El Conquistador Resort - A Waldorf Astoria Resort - 13

Las Brisas Ocean View Room

  • 1 King Bed or 2 Queen Beds
  • Ocean Views
  • Balcony
  • Mini Cooler
  • Free Wi-Fi
  • 18 PCT Resort Charge
  • LCD Cable TV w/Premium Channels
  • DVD Player
  • Daily Housekeeping
  • Desk
  • Free Local Calls
  • Hair Dryer
  • Iron/Ironing Board
  • Coffee/Tea Maker
  • In-Room Safe
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La Marina Ocean View Room - El Conquistador Resort - A Waldorf Astoria Resort - 14

La Marina Ocean View Room

  • 1 King Bed or 2 Queen Beds
  • Ocean Views
  • Balcony
  • Mini Cooler
  • Free Wi-Fi
  • 18 PCT Resort Charge
  • LCD Cable TV w/Premium Channels
  • DVD Player
  • Daily Housekeeping
  • Desk
  • Free Local Calls
  • Hair Dryer
  • Iron/Ironing Board
  • Coffee/Tea Maker
  • In-Room Safe
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One Bedroom Ocean View Suite - El Conquistador Resort - A Waldorf Astoria Resort - 15

One Bedroom Ocean View Suite

  • 1 King Bed or 2 Queen Beds
  • Ocean Views
  • Parlor
  • Mini Cooler
  • Separate Bedroom
  • Free Wi-Fi
  • 18 PCT Resort Charge
  • LCD Cable TV w/Premium Channels
  • DVD Player
  • Daily Housekeeping
  • Desk
  • Free Local Calls
  • Hair Dryer
  • Iron/Ironing Board
  • Coffee/Tea Maker
  • In-Room Safe
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Two Bedroom Ocean View Suite - El Conquistador Resort - A Waldorf Astoria Resort - 16

Two Bedroom Ocean View Suite

  • 1 King Bed
  • 2 Queen Beds
  • 2 Separate Bedrooms
  • Ocean Views
  • Parlor 
  • Mini Cooler
  • 1600 Sq Ft
  • Free Wi-Fi
  • 18 PCT Resort Charge
  • LCD Cable TV w/Premium Channels
  • DVD Player
  • Daily Housekeeping
  • Desk
  • Free Local Calls
  • Hair Dryer
  • Iron/Ironing Board
  • Coffee/Tea Maker
  • In-Room Safe
Hide room details
La Vista Ocean View Room - El Conquistador Resort - A Waldorf Astoria Resort - 17

La Vista Ocean View Room

  • 1 King Bed or 2 Queen Beds
  • Balcony
  • Mini Cooler
  • Ocean Views
  • Free Wi-Fi
  • 18 PCT Resort Charge
  • LCD Cable TV w/Premium Channels
  • DVD Player
  • Daily Housekeeping
  • Desk
  • Free Local Calls
  • Hair Dryer
  • Iron/Ironing Board
  • Coffee/Tea Maker
  • In-Room Safe
Hide room details
Ocean View Deluxe King Bed - El Conquistador Resort - A Waldorf Astoria Resort - 18

Ocean View Deluxe King Bed

  • Over-sized Room
  • 1 King Bed
  • Sofa Bed
  • Free Wi-Fi
  • 18 PCT Resort Charge
  • LCD Cable TV w/Premium Channels
  • DVD Player
  • Daily Housekeeping
  • Desk
  • Free Local Calls
  • Hair Dryer
  • Iron/Ironing Board
  • Coffee/Tea Maker
  • In-Room Safe
Hide room details
El Conquistador Resort - A Waldorf Astoria Resort
1000 El Conquistador Avenue, Fajardo, NA US 00738

About The Resort:
The resort is divided into five villages providing a soothing getaway from the stress of the world. Enjoy breathtaking panoramic ocean views at The Grand Hotel including the villages of Las Brisas and La Vista. Pure indulgence awaits you in Las Casitas Village - the distinctive four-diamond resort that shares our grounds, where a resort butler is at your service 24 hours a day in your private villa. Built into the side of a cliff and wrapped around its own swimming pool, let sea breezes caress you in Las Olas Village. Or just relax on your private balcony in La Marina Village, which overlooks the sea and is home to the new water park and private marina.

Amenities Include:

  • Meeting Rooms
  • Restaurant
  • High Speed Internet
  • Wireless Internet Access
  • Pool
  • Wheel chair access
  • Business Center
  • Fitness Center
  • Tennis
  • Golf
  • On-site world-class golf
  • Waldorf Astoria Spa
  • Water Park
  • Wind Surfing
  • Scuba Diving 
  • Fishing

Area Offerings:
Located on the northeastern tip of Puerto Rico near El Yunque Rain Forest, four miles form the stores and attractions of downtown Fajardo and Las Croabas.

NOTE: An additional charge of 18% Resort fee will be collected by the hotel.

AMENITIES:
  • Business Center
  • Conference Rooms
  • Free Wi-Fi
  • Restaurant
  • Swimming Pool
  • Wireless Internet
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 6805 reviews
from Greensboro, North Carolina
Submitted on 22-05-2016
Beautiful views, good food. Could not bring room temperature down at night yet hallway was very cool. Bed was comfortable. Had problem with shower drain -was taken care of promptly. Outstanding pool. Water park was relaxing.
from Proctorville, Ohio
Submitted on 22-05-2016
This resort was spectacular! We will definitely be back! Very clean and luxurious! Palomino island was a favorite. Great for a romantic getaway. Lots of activities. Expensive, but hey, you get what you pay for right? 10 out of 10.
from philadelphia suburb
Submitted on 23-05-2016
This place was amazing. Food was awful but let's face it you don't visit Puerto Rico for the food. The grounds are beautiful. Staff was so nice. Beach was one of the prettiest I've seen. Kids loved the boat ride to the beach and the ride down the mountain.
from Casnovia, United States
Submitted on 23-05-2016
Hotel was clean and beautiful. Huge resort with several pools and glorious views of the grounds and ocean. Staff was very helpful and polite. Did not have one unpleasant experience. Food was divine. Absolutely recommend!
from Boston, Massachusetts
Submitted on 24-05-2016
We wanted to send along a note of sincere appreciation and recognition for Danny the lifeguard on Palomino Island??s kindness and attention during our son??s Make-A-Wish trip in April. Danny is an exceptional person whose caring was demonstrated throughout our visit to Palomino Island. Simply put, Danny made our trip. Our son is unable to walk and is in a custom wheelchair. Danny and a number of El Conquistador staff at the beach helped set up umbrellas, get our son situated in his chair... Read more
from
Submitted on 05-06-2016
The hotel itself is beautiful, everyone that works there that I came in contact with was really nice and attentive. The 3 stars is because of their check in / check out process. It??s really in the STONE AGE. Even the attendants at the front desk where apologizing for how bad it is. It took me 43 mins to check out and there was a line of at least 20 plus people the whole time I was there. They had 4 to 5 people working the front desk so that was good, it is just their process is archaic. Most h... Read more
from San Jose, California
Submitted on 06-06-2016
I've got over 2 million air miles and plenty of nights in hotels worldwide. My daughter picked this place for her wedding and it went fabulously -- even the rain waited until photos were taken outside before dumping on us. I want to talk about the staff. From the front desk, to concierge, to pool attendants, parking, shop keepers, you name it, this Waldorf has the absolute best people I have encountered in many years. They were all knowledgeable, courteous, and quick to resolve my problems. ... Read more
from
Submitted on 06-06-2016
Really cool resort with a lot to do. Private Palamino island with Ferry access all day. I would highly recommend catching a flight from Ceiba airport to Culebra island. This is an off resort experience. However, the service was exceptional. The key to this is to get in where you fit in. My boy Carlos Torres took care of us the whole time we were here. Going above and beyond the necessary requirements for what would be expected from a service employee of the resort. He deserves all the best f... Read more
from
Submitted on 06-06-2016
Its our third or four time staying at this hotel and I can tell is has everything you are looking for. Great views, accommodations and service. Best of all is their staff. we want to relax so we avoid the crowded water park and private island since usually gets attracted everyone. this time we choose to stay by the three complex pool area. For my surprise it was a pleasant time. We felt like royalty. One day we had our sunglasses cleaned by a staff member...I was in awe! Later on that day frozen... Read more
from chicago
Submitted on 06-06-2016
I absolutely love this hotel it has the most beautiful/breathtaking views you can experience in a hotel. I stay one night to celebrate my birthday and I was really pampered by the staff, I was welcome with a complimentary bottle of wine and a delicious chocolate cake dessert and with a note from the manger. Our bedroom was in the 5th floor and we have a king size Las Brisas Ocean View room, the room has a large private balcony that opens to a view of Palomino Island and the Caribbean Sea, it has... Read more
from Greenville, South Carolina
Submitted on 20-06-2016
we had.a wonderful room overlooking the ocean. breakfast was great. pricey but a lovely place to stay. I reminded us of being on a cruise. lots of things to do for nightlife. there are places cheaper to eat in town.
from Mantua, New Jersey
Submitted on 20-06-2016
The hotel is excellent. The staff is very accommodating and very respectful and friendly. I do feel that the food was very pricey and there is no reason to have a 30 per person breakfast charge. Also parking and waterpark should be included.
from Miami, Florida
Submitted on 21-06-2016
If you are visiting PR you must stay at this hotel. It is clean, the service is beyond friendly and everyone is very helpful. Plus, the amenities are fantastic. You could stay there 3 days and not do everything.
from Portsmouth, United Kingdom
Submitted on 22-06-2016
Went here on a work trip and it was a lovely hotel in such a beautiful setting. The room was very spacious, clean and modern and the staff at the hotel were all very friendly and accommodating. The food was delicious - had some amazing steak for dinner followed by the biggest cheesecake and chocolate cake I have ever seen - a signature of theirs I believe! The best bit about this Resort is the private access to Palomino Island - what an amazing place. A short complimentary boat ride from the ho... Read more
from Sarasota, Florida
Submitted on 22-06-2016
Beautiful property, a lot to do, clean rooms. The staff was very friendly especially Tanya Enid Garcia who was a Bartender on the 1st floor!!!! We loved taking the fairy to Palomino Island and spending time at Iguana's. Also, saw a Huge Iguana. I would highly recommend this Resort.
from Nashville, Tennessee
Submitted on 28-06-2016
First off, this place is huge. Trying to find our room at night was quite the challenge. We had to have help from the staff in a golf cart assist us. The hotel is located right on the northeast corner of the island it sits atop a hill with beautiful surrounding views of the ocean. Lots of activities for kids. Huge water slide. Many pools. Game rooms, etc etc. Take the trolly down the hill then board the ferry that takes you to Palomino Island.... THIS IS A MUST for anyone. Palomino island really... Read more
from
Submitted on 28-06-2016
Wow!! Amazing place to stay! We were in a room with an awesome view facing the ocean and the pool area. They have a ferry that crosses to Island where you can see the iguanas in their natural habitat while enjoying dinner and the view. Tons of amenities and they have an onsite talking parrot, arcade, and water park.
from San Juan, Puerto Rico
Submitted on 29-06-2016
This is probably the largest and nicest resort in Puerto Rico. The property is huge, and includes a full golf course, convention facilities, and even a private island. There is a really fun water park for the kids (and the kids in all of us) and the view is as good as any I have ever seen - looking out from my room we could see the islands of Vieques, Culebra, and I think even St. Thomas in the distance. I highly recommend the hotel.
from
Submitted on 30-06-2016
This is an amazing resort, where coming from New York, we had a wonderful time because it is laid back and there are amazing amenities like the infinity pool, delicious restaurants, wonderful golf course, views from Las Casittas to die for and good service. We stayed for around 5 days and had an amazing time. We also used the spa and would like to acknowledge Giovanna, Clidia andn Celix for thier very professional service. I am sure we will return as it is an amazing place and the people in and ... Read more
from
Submitted on 30-06-2016
The highly-rated, molto-expensive Waldorf-Astoria El Conquistador failed to meet expectations. When we tried to book for three days, there was only availability shown for two, so we checked back and added the day we wanted at the start of our visit. We were promised that, even though they were separate back-to-back reservations, our check-in, keys, and guest cards would be seamless. After four visits to the front desk, including a room change that the hotel offered and dealing with expired ro... Read more
from San Francisco, California
Submitted on 03-07-2016
We had to stay here for a sales conference. It was so horrible. Even after trying to upgrade there was no point. The ceilings are covered with mold. The mold is covered with fresh paint however you can still see it on the edges, the headboards the baseboards etc. You can smell the mold in the rooms and the place is just dingy. We had to check out and stay 45 mins away from the conference I could not bare staying there.
from
Submitted on 04-07-2016
Really really enjoyed the property They have a monorail A private island a golf course And a water park The staff is very courteous and friendly And the view from the room Amazing ??? We did not want to leave Arrange for a shuttle from the airport It is located at about an hour from the city Sonalika
from new york
Submitted on 04-07-2016
Lets start with the fact that this hotel is a huge convention hotel. I knew going in to this vacation that the hotel was vast. Our rooms were located down at the bottom of the marina. To get from the lobby to there you had to take an elevator to a funicular and then another elevator. Way to much time wasted just trying to get to your room. If you are one that likes being away from it all then that spot is perfect. If not I suggest you stay at the top. It took three rooms changes until we were gi... Read more
from San Sebastian, Puerto Rico
Submitted on 04-07-2016
El Conquistador astonishes you with its big and beautiful golf course and nature around it. The hotel is pretty huge. Has Six but not free tennis courts. There's a Starbuck's Coffee inside. Also, there are pool tables, ping pong tables, air hockey, an arcade, a lot of pools and cafeterias/restaurants. These last ones are pretty expensive depending on what you are ordering. The Coqui Water Park, which is near the marina is awesome. The way to get there is through a funicular. In overall, my famil... Read more
from
Submitted on 05-07-2016
Overall this is a great option when visiting Puerto Rico. It has awesome views ( get the ocean view rooms! They are worth the $) rooms are good sized and food at the hotel is very good. It has a private island since at the hotel there is no beach. Make sure you ask for ferry schedule. The property has 4 room clusters. The main building, pool level, marina and villas. So plan ahead where would you like to stay. The experience is quite different depending on what you want to do. For example if ... Read more
from
Submitted on 08-07-2016
The service was excelent...the lady in front desk was very, very helpfull..called Serendepity Ortiz was very nice also the people in the Brisas rest. ( Cesa and Kathy) were very helpfull and easily to talk to. The self parking is a (-10) it has no lights, very poor visibility. The night activities are not very good(weakdays)..over all the water parks are over the top good for the familly...
from Santiago, Chile
Submitted on 08-07-2016
It's what you expect of a resort: a relaxed hotel environment but expensive. The most enjoyable part of my stay was Bar 21, with pool tables, music, a wide variety of drinks and a bar to drink and watch sports. I had an entertaining night watching football with the courteous bartenders Omar, Ryan and charming Yanelys.
from Toronto, Canada
Submitted on 08-07-2016
The El Conquistador is a beautiful hotel. Our family stayed in a beautiful room (we are Hilton Diamond members) overlooking the ocean. The beds were very comfortable and the room was quiet at night. The pools are lovely (although the hot tubs were dirty looking and not hot so we avoided them) and the beach on a private island is gorgeous. If you go, prepare to spend lots of money. While the rooms are cheap, the hotel restaurants, the drinks, the Starbucks and the convenience store are ridiculo... Read more
from Tijuana, Mexico
Submitted on 09-07-2016
Its an excellent Hotel and fine service, the room are incredible, the vie to sea is awesome, the palomino beach is beautiful, but some restaurants need to get better the flavor of some meals. Great to stay for a vacations with the family.
from Atlanta, Georgia
Submitted on 10-07-2016
Old, outdated, falling apart. Cater to locals and their families and offer them steeper discounts to stay. As a result, the resort has become extremely overcrowded. Definitely would not recommend! Much nicer places to stay now in the Carribean than Puerto Rico!
from
Submitted on 12-07-2016
Tried to spend a good time with my family, but could not enjoy water park or private island. It was simply too crowded. Two hour line to get to island. Same with water park. Since I did not use water park tickets, tried to get a some kind of reinvorcement, but they don't care. They just recommended coming again on September. (Low season) Is just a waste of money. Visit another hotel in summer, or simply book on September like they recommend.
from New Britain, Connecticut
Submitted on 12-07-2016
Never plan to check-in in the morning and take rest for couple of hours then go out for enjoyments. I reached by 6 am and had to wait till 4 pm for getting a room, but apart from that it is an awesome place to enjoy the holidays.
from bronx, United States
Submitted on 12-07-2016
I have been to many 5 star hotels and this one is definitely be least favorite. Its more like a 3 Star at a 5 Star price. There was no meal plan available. The water park is not included and not enough life guards. While sitting by the infinity pool I witness at least 5 kids slip and fall while trying to get back on water slide.
from Caguas, Puerto Rico
Submitted on 13-07-2016
For my first visit, I was continuing my tradition of piggy-backing on my wife's business weekend, but brought along the girls this time. El Conquistador is grand in scale and design, but seems to have made a turn towards family fun, with some success. Unlike many resorts around the world, local residents are strongly represented among the patrons, so retains native Puertorican color. We spent our first day sampling every pool from the water park on up. The sight of the various ones on the top le... Read more
from Austin, Texas
Submitted on 13-07-2016
My son, husband and I stayed at the resort for 1 week and had a good time. We stayed in the Las Brisas building and had a great view of the ocean, pools, and marina. The room was comfy, clean, and had a couch (no sofa bed) where we were able to set up a bed for our 7 year old. We enjoyed the water park (fee), various restaurants, and the beach. The only way to get to beach is by resort ferry. It was a 20 minute ride and departed every 30 minutes. The beach was clean, calm, and not overcrowded. T... Read more
from Ponce, Puerto Rico
Submitted on 14-07-2016
I am visit this hotel a couple of times with my family. Great place with different choice is restaurant. A water park and a cruise that ride you to palomino island. Also have a great golf park and tennis court. Have like three differents pool areas. Big hotel!!! For me the best one in Puerto Rico.
from
Submitted on 15-07-2016
Too crowded to enjoy, long lines for everything. Unable to use tickets for water park, but no refund available. Spoke with Manager but she swowed not concern for my unpleasant stay, only suggested returning in low season...
from Chicago,IL
Submitted on 16-07-2016
Check-in process just horrible with long lines and too few staff but the HHonors line turned out to be much better with a really great attendant named Norma. We were able to upgrade to a suite for a bit more $$ but boy was it worth it- turned out to be a beautiful large suite with an incredible ocean and resort view. The pools are really nice with excellent poolside service. Getting to Palomino Island is a bit of a trek but worked out to be a beautiful day at the beach. Water was warm and clear,... Read more
from CaboRojoo, Puerto Rico
Submitted on 16-07-2016
You see.... when you go to a place like this, you have certain expectations... very high expectations!!!!!!!!! and when those expectations are not satisfied, it is extremely disappointing!!!!!!!!! When you got special needs for accommodations you expect a place like Waldorf Astoria to deliver, but instead I was given a big headache and it was rather annoying. All I had was a small trailer with a jet ski attached to my car. I understand they gotta have certain security policies and they c... Read more
from Hawthorn Woods, IL, United States
Submitted on 16-07-2016
We were absolutely impressed. In fact, we were blown away by the property, the staff and our room. I never provide "10" ratings - but this hotel and the staff absolutely deserved it. Every staff member we came in contact with, from the Dive Instructor on property, to those at the front desk, pool or restaurant - made our vacation the trip of a lifetime. The property and our room was also amazing. We cannot wait to go back!!!
from Orlando, Florida
Submitted on 20-07-2016
The hotel was beautiful and included access to the private beach palomino. Rooms were very clean but the bathrooms could definitely use some remodeling. During our stay my girlfriend got hurt outside of the hotel and Andrews from housekeeping went out of his way to get her leg wrapped up to make her feel better. Will definitely be vacationing here again.
from Atlanta, Georgia, United States
Submitted on 20-07-2016
The grounds and hotel our beautiful but once there the over charging begins. 15 dollars a day to self park. You pull up to check Inn you are almost forced to valet and pay a bell hop. Even something as simple as a microwave, you have to pay 15 dollars a day if you want a microwave which is standard even in cheap motels in the states. Embarrassed to say but as a native Puerto Rican it appears they out trying to squeeze every last dollar out of the visiting tourist. Very disappointed!
from
Submitted on 20-07-2016
We have been coming to this hotel each year (because my 3 sons love it and we are Hilton diamond members and use our Hilton points) and each year it fails to meet my expectations. The check in, even in Hilton honors line, is absurdly long...35 mins with only 2 people in front of me. We self park because the valet takes FOREVER. Our last 2 stays have been in La Marina tower. Our room was very nice and clean. No complaints other than the distance....it is a good 20 min "journey" to get to the main... Read more
from Minneapolis, MN
Submitted on 20-07-2016
While the property is huge and provides a lot of amenities (shopping, restaurants, ferry to private island, gym, spa, pools), it is a bit run down. The tram down to the marina is handy, but it gets hot, cramped and sometimes you have to wait in line for a10-15 minutes just to get on. The rooms were standard. The location is an hour+ from the airport because of all the stoplights so plan travel time. Fitness Center is SMALL!
from
Submitted on 21-07-2016
Great vacaction with the family! The view was spectacular. I was also impressed with the costumer service and facility. Their was plenty to do throughout the hotel. The staff was friendly and helpful. We enjoyed our experience, especially the visit to Palomino Island!
from
Submitted on 22-07-2016
The Conquistador was a great place to stay, dive, and explore Fajardo and the rain forest. We had booked a King/double bed room with a balcony. However when we got to our room it was a King with a pullout couch and no balcony. We called the front desk and after about an hour they were able to get us a different room This one was in the "newer" North building. It was a much nicer room, however it had only a King bed and we had two kids with us. The room was much nicer tho so we decided to keep th... Read more
from NEW YORK
Submitted on 23-07-2016
I stayed with friends and family from July 16-21st. This is my first time at El Conquistador and the place is amazing! Front desk: Super slow staff, a lot of conversation amongst themselves and not enough staff. When we arrived the system was completely down and they didn't inform anyone of what was going on. They could've served a welcome drink for the wait on line. Pros: The staff is great and always pleasant. The spa experience is hands down 5 stars. Elizabeth Claudio gave me the best mas... Read more
from
Submitted on 23-07-2016
The resort is enormous with beautiful views throughout the property. A greAt place to relax and enjoy with the family. Loved the Coqui Park, my teenagers and my husband and I had a lot of fun! All the employees are very helpful and nice. The cleaniless could be better in the rooms and around the three pools. The management of the hotel should check these áreas and the resort could become a five star instead of four. Overall I recommend it and will probably return to enjoy this hotel again.
from
Submitted on 23-07-2016
Great hotel very good service clean rooms the Reynold Alexander Magic show was a plus excellent show w fun and illusion Palomino Island very relaxing easy to get there Coqui water park fun place but need more chairs Ferry rides on time Food kind of expensive
from Media, Pennsylvania
Submitted on 24-07-2016
Large resort, beautiful location once you arrive as it's one hour from the airport. Amazing views. Many pools to enjoy within the property, and a sandy beach on their private island a 20 minute ferry boat ride away. The occasion was to celebrate Wayne's 50th with 4 couples attending. Friendly staff everywhere, breakfast buffet was good, bagels not NYC bagels, omelets wonderful. Dinner at StingRay and Chops. Chops better, great food nice music. The first room had some issues and the second was ... Read more
from Suffern, New York
Submitted on 26-07-2016
Our family of 4 ( kids 12 and 10) had a great time at this resort. Check in was a breeze. The hotel is massive with beautiful views of the ocean. The grounds and facilities are clean. The rooms were clean but dated. The rooms that we got were large and roomy and the were just regular rooms. We were there 7 days and only ate at their restaurants twice for lunch. Just when we spent the day at Palomino island. The rest of the times we went out on tours and looked for local food. We loved the pools,... Read more
from San Juan, Puerto Rico
Submitted on 26-07-2016
The Kids loved the water park. Also the staff at the Front Desk and Restaurants very friendly and gave me different options in terms of menus. We will come back next year for my daughters birthday. Overall very good.
from Ansonia, Connecticut
Submitted on 27-07-2016
Eunice Santos at the front desk was a huge help and a delight to work with. There were some minor issues but she handled them fast and very efficient. I would come back to the hotel because of the great employees.
from Rindge, New Hampshire
Submitted on 27-07-2016
The pros: Ocean view incredible, beautiful view from all outdoor areas, informative concierege originally from New York-great suggestions. Great proximity to Yukuma kayak and delicious restaurant options, friendly staff, best part-catamaran to private beach. The lower pool was always deserted., but stay up top-great views. The cons- poor elevator system, bedding was sloppy, step down tub could be an issue, restaurants were way over priced, the ride to the hotel can seem sketchy. Wish that it wa... Read more
from
Submitted on 27-07-2016
The resort itself was beautiful! Check in went smoothly despite a mix up with our room. I specifically booked a garden view room with 2 full beds instead of 1 king. The room we got was one king and of course when we asked to change they were all unavailable. The front desk lady was super nice & was able to get a room with a king bed & a pull out couch. Which we were happy with. The room was beautiful and clean. It comes with a mini fridge so you can bring your own snacks & drinks so you don't ... Read more
from
Submitted on 30-07-2016
Great magic show at Hotel El Conquistador. Went to see the show with our 13 yr son and he love's it. It was much better than we expected. It was a 1 1/2 of full captive magic experience. Great alternative for family entertainment with this live performance. I really recommend it! Muy buen espectaculo de magia! Fuimos por curiosidad con nuestro hijo de 13 años y realmente sobrepaso nuestras expectativas. Es un show de aproximadamente hora y media donde mantiene al publico cautivo con su magi... Read more
from Chicago, Illinois
Submitted on 30-07-2016
We had a fabulous time at this hotel! The kids had a blast in the cable car that took us around! The waterpark was great, for a day! Reynolds Alexander was a huge part of fun! His show is super fun and interactive. He is a wonderful magician and had us all on the edge of our seats! The pools are awesome and warm! The hot tubs too. We are excited to come back someday!Service was amazing!
from Oxford, Massachusetts
Submitted on 31-07-2016
Our party of three stayed at El Conquistador almost a year ago, but I still can vividly remember my experience. Arriving onto the hotel grounds, the picturesque golf course and stunning hotel greets you as you drive up towards the parking lot. I had just recovered from a foot injury and was pleasantly surprised at check in when our family was upgraded to an ocean view to accommodate my recovery. Most of our trip was excellent, but I will divide up certain aspects of the hotel in this review to b... Read more
from
Submitted on 31-07-2016
I have been a lot of times in this hotel. I love the amazing views of the coast, the Palomino island and all the amenities you can find in the hotel. However, in our last stay, our room was dirty and we found two little cockroaches. Maybe it was a bad weekend for the hotel because other times it has been a nice experience.
from Irvine, United States
Submitted on 31-07-2016
Heard about this place from my fiancé - she had been a long time ago. So to end a one week business trip I journeyed to the resort. The entrance drive is impressive as it winds its way through the golf course (note to self - got to play here). The hotel staff is first class and made extra time to show me my way around the very large property. Took an ocean view room in building 4. Room was very nice and view was amazing. Restaurant choices for dinner include Italian, Steaks, Sushi, and other f... Read more
from Dallas, Texas, United States
Submitted on 03-08-2016
Stayed overnight here on the way to BVI. A key thing to know is this property is 1 ¼ hours from the airport on the hotel shuttle and 45 minutes by private car ($165.00)! The hotel is nice and the restaurant, Chop's, is outstanding. The room we had was a turnoff. I expected more from a Waldorf Astoria property. However the view from our room was beautiful, overlooking the ocean. The hotel has many amenities to keep you busy if you're there for an extended stay. The property is well maintained a... Read more
from Allen, Texas
Submitted on 03-08-2016
Stayed for 1 week at this beautiful hotel. This staff is wonderful, very nice and helpful. The hotel feels isolated and would require a rented vehicle or taxi to leave he premises, which is nice to feel like you are away from the world but also limits the activities you can do on a whim. The hotel was overall inexpensive for the room, but that was it, everything else (food, activities, shops) were all pretty expensive, this may be attributed to Puerto Rico's ridiculous 11% tax rate, but still. A... Read more
from
Submitted on 03-08-2016
I recommend this resort, especially with family or to share with friends . Great pools, I love the water park and specially the Palomino island. I suggest to try the ice cream and the specialty drinks.
from
Submitted on 03-08-2016
We loved this resort! We had a very small wedding here and the coordinator was fabulous. Everything was perfect! We were happy that we had rented a car so that we could leave the resort and enjoy the local food and sights. We had a couples massage at the spa, which was the best massage I have ever had. It was a truly relaxing experience. When we were there they were shooting a Victoria Secret show on the Palomina island, which was neat to see. We can't wait to go back!!
from Arlington Heights, Illinois
Submitted on 04-08-2016
5 years in a roll for us . It's our Favorite Place. Love the shoes in the boutique 4 pairs this visit. We love palomino island it's such a calming scenery. Looking forward to our visit next year. Restaurant and shopping also near.
from Virginia Beach, Virginia
Submitted on 04-08-2016
It has been a year since our horrible experience I don't want to review to get buried... Prior to arriving at this property I called and arranged for champagne to be in the room when we arrived. At the same time I also arranged for strawberries to be delivered on Monday evening. Upon checking-in we waited close to an hour to check-in due to the limited staff working. It was a check-in that we were told that we wouldn??t be upgraded because of the occupancy rate at the property. We later learn... Read more
from Lindon, Utah
Submitted on 04-08-2016
Massive property with a ton to do on property. Lots of cool shops, nice large pools, beautiful location with tremendous view of ocean and surrounding islands. Many wonderful restaurants on property. Game room, ping pong, ice cream shop, billiards, kids club/activities, water park.
from
Submitted on 05-08-2016
I Love The Hotel! The Service was great and the viewfrom my room spectacular! ( The Marina) Also Palomino Island has a beach to die for! I would definitely coming back to this Hotel. I have in total 4 rooms and my family was pleased with everything
from gemdia
Submitted on 06-08-2016
Very very beautiful resort but also in very very remote location. You can always find something to do on site if you choose not to leave the resort Very expensive as well not sure if would come back..
from Charlestown, IN
Submitted on 06-08-2016
We rented this room using HHonors points and were upgraded to a Las Brisas Ocean View room. The funicular used to get up and down the large hill was very close to our balcony and could be heard literally all night. Food was absolutely insane on prices.
from
Submitted on 09-08-2016
So far a great experience, my kids love the water park the most, I love the dive with casa del Mar and the wonderful crew they have, in reality this is a place to spend all week without needing to go anywhere else. Everything you need is within the hotel.
from Pitman, New Jersey
Submitted on 09-08-2016
The beauty of the accommodations and the staff made our stay truly remarkable. The resort is well kept, and the scenery puts you right at ease in the way a quality resort should. At first we were a bit overwhelmed with the immense size and lay out of the place (after all you have to go from top to bottom on a funicular) but it's very easy to comprehend and before you know it you are at ease with the entire place. My wife and I did not have our children with us on this trip, but we are sensitive... Read more
from
Submitted on 10-08-2016
This hotel is stunning. Right on the side of the cliff overlooking the ocean. The pools are very nice but we spent most of our time over at palomino island. The island is only a short, maybe 8 minute ride from the hotel. They have a couple bars and a restaurant there and of course the beach. There are also some hiking trails to see other parts of the island. You need to take the gondolas down to the marina in order to take the ferry over. Be sure to get there around 10 because it can sometimes g... Read more
from Brooklyn, New York
Submitted on 10-08-2016
One of my favorite hotels in the Rio Grande/Fajardo area of Puerto Rico. The resort is pretty huge so anywhere you want to go expect to walk...a lot, but the private island makes it all worth it. Very beautiful hotel although a little out dated. The staff is very friendly and always willing to help. The rooms are pretty well kept, clean and the beds are comfortable. I prefer rooms located at the "Las Olas" level. More privacy, has a separate pool from the main pool, rooms have balconies and... Read more
from North Bruns
Submitted on 10-08-2016
I went for a wedding party, and it was very well organized. Its a beautiful Resort, with many activity. Draw back I found was the wireless network aweful. Some area of the resort was kinda dated, but we did enjoy our stay. I would go there again.
from
Submitted on 12-08-2016
I have a last minute reservation for here on Monday and after reading the good and bad reviews I am ready to cancel. Even the good reviews seem bad. Lots of reviews stating Waldorf shouldn't be in the name. YIKES! Bad service, low quality, high prices, and over crowded with locals?!
from Fairless Hills, Pennsylvania
Submitted on 12-08-2016
We stayed for 10 days in a King Suite Ocean Front (3424-25) to be exact. To start the Views were unbelievable. The room itself was open and spacious with a Huge Suite Bathroom and additional full Bathroom. Our room was well equipped, with SMART TV's in both rooms to add. The Facility itself Is HUGE , but because there is plenty to do and see. From the Beginning : The W-A Spa is great- not over crowded, stocked with plenty supplies and Such Great friendly Staff ( Celix Was so helpful with ever... Read more
from
Submitted on 13-08-2016
We booked a garden room view for our honeymoon so nothing too special, but I feel like this hotel is pretty pricey just for their basic room. Our thing was though, why not spend the money on our honeymoon if the resort is nice...our mistake to assume. When we arrived after renting a car we found out we would have to pay $16+tax a day for parking. Ouch, a little much, but we got over that pretty quickly. We were asked for $500 at check-in for incidentals but was notified we would get that back if... Read more
from
Submitted on 13-08-2016
Staying at El Conquistador has always been on my bucket list of things to since I was a kid. We used to come drive by and admire it's beauty. This time I was finally able to drive up and actually stay at the hotel for a week. It was possibly the best experience I've had staying at a hotel. Our first night there, we dined at their outside restaurant by the pool. While service there could've been a little better, the food was on point. My fiancé had their burger which was cooked to perfection wh... Read more
from
Submitted on 14-08-2016
The place was just paradise. We stayed at the top level and used the pool. My kids and family love the splash bar. Ordered few drinks while swimming! The next day we used the tram to go down to the bottom level and the view was just breath taking. The pool with water slides and the marina was enchanting. Took the free ferry to palomino island (make sure to bring your key card) for guests only. During our day trip to the palomino island which took us 15 mins to be there you will see the view of h... Read more
from Bronx, New York
Submitted on 17-08-2016
The ocean, the beach, pool all in one place love it. Had a wonderful time with my family. Palomino beach was so peaceful and calm. The food at stingray was delicious and my coffee at Starbucks with quesito
from Stony Brook, New York, United States
Submitted on 17-08-2016
We had the most wonderful experience at El Conquistador. We stayed for a week in July in a oceanview room. The rooms were large, bathroom was huge and the balcony a nice treat. The resort accommodations, the view, the amenities are perfect for a full week getaway with a family of four. The food was good, although we really enjoyed getting the flavor of local culture of going to family owned restaurants located outside the resort. The private Island is a dream. Relaxing, gorgeous views, watersp... Read more
from
Submitted on 17-08-2016
I visited this hotel with my parents as a post-bar vacation. While the views are to die for and the hotel was well maintained and overall very clean, there were a few things lacking. To start, the bedding and pillows were awful--need a serious upgrade. Palmino's Island is pretty beautiful, but the boat ride there is a bit of an inconvenience. You do not get there until at least 9:30am, which for an early riser, is a bit disappointing. While the island does have restrooms and food, if you nee... Read more
from Washington DC, District of Columbia
Submitted on 17-08-2016
We booked this hotel for our stay in Fajardo PR and it was amazing. If you are looking for an all inclusive gateway this maybe for you. It has all the amenities including water park, spa, golf course, and a ferry that takes you to the hotel owned island where you can relax, snorkel, rent a speed boat. You don't need to bring anything. Towels, food, drinks are located within the beach island. We spent most of the day in the pool area and going to beaches and there are plenty of Pool at the hotel.... Read more
from Baltimore, United States
Submitted on 17-08-2016
The hotel was wonderful. Friendly staff and a beautiful location. We went to Palomino Island everyday and thoroughly enjoyed everything. The friendly staff made our stay even better, everyone was incredibly friendly and helpful.
from Guaynabo, Puerto Rico
Submitted on 07-09-2016
Every time I stay in the hotel The experiences is superb. In August I had to work in the PR vets convention. Even though the stay was to work , the experience was Great and I felt very comfortable and happy. This time my room Had the most beautiful View to icacos , palomino and the hotel in general. The ambiance in my stay was soo peaceful And great even though I had to work. The view, the bed , the food and the service was awesome. It's an honor to have this hotel in my country with such a magi... Read more
from Bonita Springs, Florida
Submitted on 08-09-2016
I got there at 7:30am because of seminars, Marilyn at the front desk did a preliminary check in and told me to check with her after my morning seminar to see if the room was ready. as i approached her she called me by name which surprised me because of the amount of people coming across the front desk. she made my day!!! i would love to have a Marilyn everywhere i go, she is amazing.
from
Submitted on 08-09-2016
Breathtaking ... Beautiful resort and everybody is very nice. The food is great as well. Love this place. Favorite resort I stayed in in Puerto Rico so far we rented a car and drove to our own excursions the resort is big also so you feel like your busy .. Loved taking the tran to the private island.
from Woodland Park, NJ
Submitted on 08-09-2016
Enjoyed the stay. Clean rooms and spacious. A lot of walking though. Palomino island was fun. Totally would recommend the horseback riding. Hi Louis!! The main pool is nice but the bar closes to early.
from Commerce Township, Michigan
Submitted on 08-09-2016
The El Conquistador is a very nice resort nestled on the side of a beautiful cliff overlooking the Caribbean. The views and the private beach were amazing. We definitely recommend a private excursion to some of the area island beaches.
from Fairfax County, Virginia
Submitted on 12-09-2016
Went during off season, and it presented great value. Concierge was extremley helpful, and the in house reservations agent Tomasita along with Maria were extremley helpful making with reservation with. Got an ocean view room, and we loved our stay. Palomino is perfect, and their pool has great views too. Prices of food is a little high, but definitley tasty.
from
Submitted on 12-09-2016
Just returned from out vacation at El Conquistador, it was all good until we saw a roach in our room . It was disgusting!! We mentioned it to the front desk when checking out since it just happened the morning when we were leaving and all they said was : "We will let the housekeeping manager know and make sure feedback is logged". NOTHING ELSE, which is nothing since we were leaving! Thank you for the inconvenience.
from Aspen, Colorado
Submitted on 12-09-2016
The El Conquistador, quite simply, is not something I can imagine looking for in either a Puerto Rican or Caribbean vacation. The property is massive and has a great history but is overwhelmed by what it takes to keep up such a massive and aging resort. I am sympathetic for the Director of Engineering because there is literally a project everywhere you look and I can only imagine it just comes down to a schedule of priorities. That said I am not sure what the objective really is. The rebrand... Read more
from New York City, New York
Submitted on 12-09-2016
This multi-faceted facility was built on several hundred acres of an elevated section of the eastern end of the island, with georgeous views of the ocean. It has a tram which takes guests down to the marina, where they operate ferry service to a small island with beach facilities and horseback riding. There are numerous pools, largest of which is a water park with multiple slides. Nearby is a top-notch scuba diving area. Golf course is well laid-out on lovely rolling terrain. Like many guests, w... Read more
from Puerto Rico
Submitted on 13-09-2016
I've reviewed this hotel and its amenities before, but though and updated review would be useful. This is a great property. Beautiful area, beautiful surroundings, but this hotel needs at least more maintenance, if not an update. Our room at Las Brisas was extremely humid. I had to take allergy pills because of it extreme smell. This is a Waldrof property, it should be maintained as such. The people at the front desk were not as nice as I would expect. The valet parking took too long each time w... Read more
from San Antonio, Texas
Submitted on 13-09-2016
Rooms are comfortable , nice views, good restaurants, and the best of all expending the whole day in the beach. Is a separate island that their boat will take you during the day. In the island have restaurant , mini store for souvenirs , a bar. And you can hick,play volleyball, enjoy the beach or just relax. Have nice swimming pools Beautiful place. By the hotel you also have a water park. You can get different packages to include this park. Service mm. Reception not impressive and the worts ex... Read more
from Atlanta, Georgia
Submitted on 14-09-2016
This is one of the finest resorts in all of PR. There is something here for everyone. The restaurants are all superb. The attractions are great. We have stayed twice and will return again next year. If you like the beach - you must spend time on Palomino Island. Very private and beautiful. Take the Ferry - across. Keep in mind the Ferry gets crowded from 11 a.m. on. Best to catch it at 9 or 10 a.m.
from Little Rock, United States
Submitted on 14-09-2016
We stayed at the El Conquistador September 1-6th for a vacation / friends' wedding. Our room was in the Las Vista Wing, and each night when we walked through the courtyard, we were mesmerized by the sound of the loud coqui frogs. Our view overlooked the well manicured golf course and tennis courts. The room was clean; the bed was comfortable. Upon arrival, it seemed that the resort was HUGE -- like a Vegas casino. Once we got our bearings, it was much easier to navigate. Our first night, w... Read more
from United States, Puerto Rico
Submitted on 14-09-2016
It"s a great hotel with excellent personnel and facilities. Palomino Island is one of the most beautiful beach near the hotel and they have a boat to go there. They also have a water park that you can enjoy with your family.
from Madison, Wisconsin
Submitted on 15-09-2016
El Conquistador is an amazing place. Kids had a blast at water park and taking ferry to private island. Lots of activities on island for kids and adults. We would love to come back for another family vacation. Rooms are typical hotel rooms, but resort grounds are beautiful.
from Atlanta, Georgia
Submitted on 18-09-2016
I have to admit that I expected the hotel rooms to be more updated. It seemed pretty old and in need of many newer decorations. The property and staff were excellent. I highly recommend a car if you plan to do anything outside the resort and use valet parking! It was cheaper to do this than to take the shuttle to/from the airport and it is very easy to get around! Our GPS on the phones worked perfectly in most areas! Make sure you get over to Palomino Island and don't just stay in the area... Read more
from Gurabo, Puerto Rico
Submitted on 18-09-2016
My family and I had a wonderful weekend attending the 2016 CPA Convention (September 1 - 5) at this beautiful hotel located in Fajardo, PR (East part of the Island). We went to the convention and also had time to spend with my family (wife and two adolescent daughters). This hotel is excellent to combine business and leisure. All the services were excellent during our stay and we would like to mention a special thank you of all the staff from the GYM Golden Door SPA Joel, Ricardo, Celix, Juan an... Read more
from San Juan, Puerto Rico
Submitted on 19-09-2016
Its a shamed that a Hotel under the Waldorf Astoria flag is under so horrendous conditions. We stayed 3 nights and ever since we got into the room we confronted problems. It was around 10:30 p.m we were extremely tired of a very hectic day at work. We made check in and when we got to the room #3118 the keys were not programed, the bell boy with his key opened the door for us. The A/C was broken, the curtains leading to the balcony were teared and we found a big spider on the bed. We called front... Read more
from Arecibo
Submitted on 19-09-2016
I would recommend the hotel. The room service was excellent and I had a wonderful time. The room was very clean at the arrival time. At the arrive time theist was very kind to explain each detail of the reservation.
from
Submitted on 20-09-2016
My friend and I spent 3 nights and 4 days at the resort. Our first contact with staff was Tito the bellman, he was so kind and professional. We absolutely loved the private island and how fast the ferry got us there. Our second encounter with staff was Juan at the stables. He took us on a lovely tour up the island horse back. His personality and love of the island and knowledge of the area were infectious! We enjoyed his company so much that we rode again with him the next day! He is such as ass... Read more
from
Submitted on 21-09-2016
We loved the fact it was not in the city it's a really secluded place with lots of beauty. Palomino, the hotel's private island with it's beautiful crystal clear sea water and the facilities in the island were absolutely remarkable. We will be back for sure!
from
Submitted on 22-09-2016
The place is gorgeous. However, there are no laundry facilities making it difficult to keep clean clothes for families with little ones. The parking lot is quite a hike from the buildings. The only beach is a ferry ride away. The house keeping staff didn't clean the room until after 6pm. So, fresh towels were not available after returning from our excursions. Had to go to dinner without freshening up. While I understand it is off season they should still maintain the same standards an average ho... Read more
from Atlanta
Submitted on 24-09-2016
Me and my new fiancé loved our 4 night stay here.... we got engaged on night 1 !!!! We had a beautiful oceanfront view and just couldn't believe our setting every morning we woke up. Place is big and spread out but we just loved strolling around, using the tram to get down to the lower marina area was no problem at all. Food as a whole was just OK with typical overdone resort pricing but the crew down at Ballyhoos went above and beyond making me some delicious paella one night when the Stingray... Read more
from
Submitted on 24-09-2016
I have been living all my life at Fajardo and yet its the first time I stayed here. I absolutly loved it! The rooms were very cozy and clean. The kids and I had a blast at the Waterpark. Although the hotel was probably at its full capacity, the pools werent too crowded and everything was in place. The view...breath taking. What I loved most was it had a Starbuck's inside, thumbs up! I would definitely recommend this hotel. Can't wait to be back.
from
Submitted on 24-09-2016
I stayed last Thursday and it took me 3 hours to check in (8-11pm), the Hilton Honors counter (for express check in) was closed. The manager was not doing anything to get the check in line down or to help the employees do it faster. I had to wake up at 4am to get to a meeting so I just blew $320 for a 5 hour sleep? When I get to my room there was a GIANT ROACH dead on the carpet next to the bed.
from Orlando, Florida
Submitted on 25-09-2016
We spent 4 days here for our honeymoon and the hotel was dirty, rooms are old, dirty and smell. Our second room had stained towels. The hotel Needs major upgrades and better housekeeping. The private island had no one there and was also dirty.
from
Submitted on 25-09-2016
This is a huge resort away from downtown and just about everything else. You wouldn't need to leave. However, you are locked into some huge prices for things that are relatively inexpensive. They have many restaraunts on site. Some very good, others so-so. All with a big $$$$ price. I wouldn't stay there again. I would be closer to Old San Juan.
from Santa Fe, New Mexico
Submitted on 25-09-2016
Definitively my favorite spot in Puerto Rico so far. From the security gard at the gate, to the valet parking attendants, to Front Desk... Definitively a great experience. The Rooms was majestic and the view breathtaking.
from
Submitted on 28-09-2016
So first the hell part. We arrived at the airport in San Juan and realized they had no electricity because it was a black out which caused it to be very hot at the airport and very difficult to get to where we had to go. Then we had to wait for almost 2 hours and about 5 calls to the hotel for the greeters from the hotel to find us and put us in the car service which we paid for through the hotel. I must say the driver was very nice. He even stop by a walgreens so that we could get some things f... Read more
from
Submitted on 28-09-2016
Beautiful views since you get to the entrance gate. Huge hotel, great amenities and service. We had an oceanview room and it was amazing. Facilities, restaurants, water park, ride to Palominos island was awsome. We enjoyed our stay. Definitely will go back again.
from Chicago
Submitted on 28-09-2016
When we first got off the plane in San Juan there was no power in the airport and I wanted turn right back around and go back home to Chicago. We were picked up by the Resorts shuttle. It was about a 45-55 minute drive from the airport. We got to the area that we were going to be staying, got off the shuttle and were told that there was no power. Well we were shuttled to the main hotel. It was a long line, but once we made it to the front desk, all was well with the accommodations. The sta... Read more
from
Submitted on 30-09-2016
Is my favorite hotel in all Puerto Rico. It has a lot of pools. The trip to Palomino is amazing. The rooms are beautiful. Is the best service ever. I love El Conquistador. The golf place is amazing. The beach lf Palomino is my favorite. The water is so clear that you can see your toes. The restaurants are good to and the Coqui water Park is amazing for kids and adults too with the rhe infinity pool. I just love it.
from Miami, United States
Submitted on 11-10-2016
The place was breathtaking, to go to Palomino Island is worth staying at the resort. Th golf course looked challenging and we might have to comeback just to play a round. We will return again next time we visit Puerto Rico
from Floral Park, New York
Submitted on 11-10-2016
I would recommend this hotel for couples or families. The view was partial ocean and it was breath taking with the mountains on one side. The set up of the room was idea. It has a walk-in closet you can get dressed in and have privacy. The bed was very comfortable. I think the bathroom can use a update. The room was clean. The service and food on the private beach was excellent. I had the wrap and the frozen drinks were delicious. The grounds are kept clean and the pools are gorgeous. There is ... Read more
from
Submitted on 11-10-2016
Stayed with ny family from October 6 to October 7 and I have to say that it was marvelous. From check in at Front Desk with Patricia, she was so attentive and caring. She told us she has been working there for 10 years. I translated those 10 years of working to 10 years of wonderful service. I even saw they were rated a 4 Diamond Destination and I have no doubt about it. We got to our rooms 3507 and 3509 which were cleaned by Juanita from Housekeeping. I used to work in Housekeeping as an A... Read more
from
Submitted on 11-10-2016
Very nice place with great activities available. The beach of the hotel is located on a beautiful private island just 10 minutes away from the hotel. A free transfer is provided to hotel guests. The staff at the hotel is very friendly and helpful.
from
Submitted on 11-10-2016
Excellent service, magnificent view to the adjacent islands. The rooms were clean, spacious. Maid service was excellent. Bell service was efficient and fast. Breakfasts were spectacular. The trip to the Palomino Island and beach was very stimulating, we enjoyed it.
from
Submitted on 13-10-2016
Great service, spacious bedroom with ocean view and the food was so good. One of my favorite things was the ferry to Palominos Island, I really enjoy the views and the short trip to the island! Buen servicio, habitación grande con vista al mar. Y la comida muy buena también! Mi momento favorito fue tomar el ferry a la isla de Palominos, disfrute la vista y el viaje corta a la isla.
from Arroyo, Puerto Rico
Submitted on 13-10-2016
It's a Hotel very well designed to pamper guests. Do a lot,or just relax. Four huge pools and Your own Island to visit with a Catamaran as part of Your Hotel amenities. Excellent! Best vacations.You'll find beautiful views of the shore or the mountains. Concierge service to assist and design the kind of time You are planning.
from
Submitted on 13-10-2016
the property is gorgeous, the check in was quick and easy, the staff were awesome, the drinks and food were also awesome a bit expensive, very relaxing definitely not a party place on off season in which is a downer but it's definitely kids friendly, i think if the rooms were updated it would be a 5 diamond hotel right now to me its a 3;(
from Connecticut
Submitted on 15-10-2016
Awesome family vacation resort. Came for a week and the wife can't wait to go back. The hotel has everything you need to include a private island beach, numerous pools and a waterpark. Kids could travel between the two while the parents relax without having to worry. The food on the resort was a little pricey but we only had a small breakfast at Starbucks (on site) and lunch on property. The hotel and Yelp were very helpful finding wonderful local restaurants to enjoy like La Estacion which was ... Read more
from
Submitted on 14-10-2016
Amazing stay at the hotel with sea facing view. Simply loved it. If it was not a business trip i would have definitely extended my stay just to enjoy the view from Hotel. Staff had smile and service at the restaurant was amazing.
from Crystal Lake, Illinois
Submitted on 17-10-2016
The staff was great. However the hotel needs some updating. The restaurants had some great choices and food was exceptional. The best thing about this hotel was the view. It could not be beat. Wish there was easier access to the beach
from
Submitted on 17-10-2016
Due to the power-outage that occurred in PR in September 21st we decided to look for a hotel for the night of September 22. El Conquistador was the only hotel with available rooms and we made a reservation. They asked us at what time we were planning on arriving and we said 8:30 PM and we paid for the reservation by phone. When we arrived to the hotel at 8:30 PM, we encountered a very long line of people waiting for completing the check in process. We were in line for three hours and at no point... Read more
from Aruba
Submitted on 19-10-2016
The staff has a friendlier attitude and the food was generally pretty good. The room, an oceanview room was basic and could use some work. the overall appearance of the property has improved also and the meetings facility is really outstanding. Overall a nice place !
from
Submitted on 19-10-2016
This place was a nice resort. The facilities were clean and the working staff was def. friendly. During my stay i ate breakfast at the diner style place (and that is what honestly took my review from an excellent to a very good) simply because the breakfast was highly overpriced for what it was (eggs and something that mimics a mcdonalds hash brown and a bread with a piece of dry ham and pork shouldn't cost you upwards for $50) Word of advice eat off the resort(if you have your own transportatio... Read more
from Manassas, Virginia
Submitted on 19-10-2016
Why should you have to pay for parking? This was not a luxury resort! The location was great, but every meal costs at least $60 minimum for two people. The most expensive meal we at at the resort for $100 La Piccola wasn't worth it! The staff weren't friendly and the food was average at best! The best part bout our vacation was the view, and my boyfriend lol. The sheets were wet one night and we had to get housekeeping to come back and change the sheets. The trip to the private island was a favo... Read more
from Boalsburg, Pennsylvania
Submitted on 21-10-2016
Extremely gorgeous property and resort. Loved everything about it except for the food. Mediocre to fair. Very expensive and disappointing. Mixed drinks weren't good either. A mini martini with no olives at the pool bar was $13. I had a mysterious $45 charge on my dinner bill that I still can't account for. Not a good way to do business.
from Metuchen, New Jersey
Submitted on 21-10-2016
The pool was enjoyable. You must take a boat to the beach. It runs frequently but changes without notice. Beach umbrellas or water toys were not included and get expensive. Only 1 cafe and food was ok
from Bloomington, Minnesota
Submitted on 21-10-2016
Just left the El Conquistador after a few days at a conference. It's slow season, but the resort seemed pretty well staffed. Other than our waitress in the bistro being kind of pushy about my wife having the breakfast buffet, when all she wanted was coffee, the staff was excellent, friendly and helpful. I was only able to spend one day with my wife and son on the resort's private Palomino Island, but when you go - look for Hector from the wait staff. He was the brightest spot in our stay.
from San Juan, Puerto Rico
Submitted on 21-10-2016
I have stay here more than 20 times and I don't get tire. The service is awesome. Good food and drink quality and the resort facilities are out if this world. Has to mention this time Otilio from front desk that provide an excellent service and Leidy from Cafe Bella Vista. She made us fell like we was on home. Also the maid that works in my room always keep it in order and clean but I don't remember her name but I stay on room 3334.
from
Submitted on 22-10-2016
The hotel was excellent. The views are beautiful. The staff was very helpful and polite. All of the food which I ate at the resort was amazing. Palomino island was beautiful and had many activities for people to partake in. I would definitely recommend this hotel to others.
from
Submitted on 23-10-2016
If you stay at this hotel you have it all, Great view , nice pool , all kind of restaurants, shops , beach , water park , it's like a small town. The staff was very friendly and welcoming and the food was amazing, you must try the steak house and enjoy some drinks and the view from the jacuzzi
from Puerto Rico
Submitted on 23-10-2016
This is best hotel in Puerto Rico. Don't look in other places this is it. Yo don't need to get out for nothing. You can dance,drink,spa and fancy restaurant plus you have a great water park with great slider. El mejor hotel de Puerto Rico y punto. Restaurantes finos, picina,jacuzzi,pista de baile y las camas son muy comodas lo recomiendo 100%.
from Minnetrista, Minnesota
Submitted on 23-10-2016
The property is fantastic with amazing ocean views. Palomino Island was a great adventure for the day. Room was spacious and clean. Try to avoid the resort taxis; outrageous. Casual dining so-so. Water Park was great for all day fun....
from Central Arizona, Arizona
Submitted on 24-10-2016
My husband and I are currently on a little get away vacation and stayed at the El Conquistador for 3 days. It must be slow season here because we felt like we had the whole hotel to ourselves. Check in was a breeze and the staff helped us navigate our way around as you will DO ALOT of walking! Some of the restaurants were closed though,so dining was limited to only a few places during the week. We had pizza over looking the ocean,fantastic at Bella Vistas. Each morning we were greeted by Sonya... Read more
from Boston, MA
Submitted on 25-10-2016
We had a wonderful stay at the El Conquistador in June 2016. Weather was perfect! We stayed with our two children, age 5 and 6, in a decent room. The amenities at this hotel made it perfect for our family. Plenty of pool space, a private beach with a boat ride, an arcade, bar games, a dance floor, an ice cream shop... the kids were in heaven. Two negatives - the hotel could use some upkeep, in areas it looks well-worn and like it is falling apart. Related, the price that we paid, even in off sea... Read more
from San Juan
Submitted on 26-10-2016
This hotel is a dream. The excellent location allows you to see many miles into the union of the Caribbean sea and the Atlantic Ocean, and to get the look of Vieques and Culebra island (PR other paradises). Excellent facilities, including Palomino Island, along with a Water Park and good restaurant makes this an excellent family vacation resort.
from
Submitted on 27-10-2016
Fajardo was beautiful. The El Conquistador resort was outstanding. The private island was lovely. Forecast had predicted rain for the four days we were there, we only had five minutes of rain total! The restaurants were incredible, in and around the resort. Would definitely recommend it!
from Rochester Hills, Michigan
Submitted on 27-10-2016
You should have allowed me to earn Hilton Honors points for this. Just because I booked on Expedia I should not be excluded from that. Other hotel chains allow you to add your rewards number to third party bookings. Very disappointed! Still, I loved the check in staff member and appreciated the instant upgrade she gave when I asked for a room close to my sister in law. Very friendly and efficient at check in, but sadly no one explained that there was a map to the complex in my room key mate... Read more
from Washington DC, District of Columbia
Submitted on 28-10-2016
This is really a nice and beautiful place. Staff are very kind. You will not regret to be here. As a Hilton diamond member, we got free breakfast, upgraded to an ocean view room. Really love it. We wish we could have more days there.
from Orlando, Florida
Submitted on 29-10-2016
My 2 boys (11 & 6) love this place. The pools are nice and view is stunning. The facility is Clean and staff is friendly. The island is great. We had a small issue our most recent visit and the manager was helpful. This was our 3rd stay..our family loves this hotel!
from Asbury Park, New Jersey, Usa
Submitted on 01-11-2016
Like in the movie Footloose. No dancing no music no gambling . Great water park They have a private island which can be a pain to get to or come back. Drinks are fine , no drink umbrellas ya need drink umbrellas when your on vacation. I do not recommend for adult couples
from San Antonio, United States
Submitted on 02-11-2016
Very nice rooms and facilities and the service was also very good including the one in the island of Palomino. To get to Palomino you have to take a ferry from the hotel, it's a very nice ride, we fully enjoyed it. If you want more privacy, they have Las Casitas, with their own swimming pool area. The facilities are excellent.
from Florida
Submitted on 02-11-2016
We enjoyed our time at the El Conquistador Resort. The food was pricey but the staff was outstanding. There are some maintenance issues that need attention. We did not use our balcony because it needed cleaning. The weather did not cooperate for Palomino Island but we went anyway and practically had the island to ourselves. Price quotes should include parking and resort fees! They charge extra for the water park but the other pools were very nice.
from Yonkers, New York
Submitted on 02-11-2016
All staff from the bottom up are well informed on sites to see and places to go. Service is always the priority before anything & I must say I've stayed in well known places and this Resort dots every I & crosses every T. They make your stay worth while
from
Submitted on 02-11-2016
I like this hotel but the food is very expensive. i like t he facility and to go Palominos.The people are very friendly. They need restaurant with food more economic and good offers for family with childrens.
from ponce, Puerto Rico
Submitted on 04-11-2016
Excellent facilities and service.Palomino island has extraordinary facilities and brings a very good opportunity for sharing nice family moments.Its part of the adventure to take the boat ride to get there and enjoy everything available.
from
Submitted on 05-11-2016
I stayed the week of 10/31 and the outdoor property is absolutely beautiful - the ocean views are amazing. Palomino Island is cute and exclusive, loved it. The staff are very friendly, kind and helpful - they went out of there way to make us comfortable. Unfortunately two things that are detractors to this property are the outdated hotel rooms - they are not of Waldorf Astoria class as I expected and there is no entertainment in the evenings for adults or families. Frankly, it made the eveni... Read more
from Oxford, United Kingdom
Submitted on 06-11-2016
The hotel is absolutely beautiful. Palomino island is amazing. The facilities are simply brilliant. The room is a bit mediocre though. Amenities are not to the waldorf standard. But with the low price, I think it is not too bad.
from San Juan, Puerto Rico
Submitted on 06-11-2016
While staying here I felt completely trapped. All I had to consume was from the hotel unless you literally go out and get it because no deliveries are allowed. So make sure to rent a car while staying here. Also, people aren't that friendly, I asked why and the front desk gave me an attitude. Unacceptable. Other experience I had was that while walking down the hall I encountered a roach, a bellman was walking my way so I told him thinking that he would do something. When I came back to the room,... Read more
from
Submitted on 09-11-2016
Have been coming here for years. Always look forward to my stays. This year stayed on the lower level Marina. Made for quick access to the ferry. Ocean front room was great. Saw Manatees in the marina every morning. Top notch staff. Always accommodating. Had a slight issue with a TV and they sent 3 different people to make sure it was working properly. That was great. Am already looking forward to returning next year.
from Washington DC, District of Columbia
Submitted on 09-11-2016
I am not a happy person. I just left there for my daughter wedding. There were issues from beginning to end. My daughter was put in a room that had wet carpet. When she took a shower handle broke off. Then they nickle and dime you to death. The trolley that takes you to the room, only one working. The restaurants over priced. Lets me get back to telling about the wedding. We arrived on 11/03 and the wedding was on 11/05. On Friday my daughter called the coordinator, who said she didn't have time... Read more
from Silver Springs, Florida
Submitted on 09-11-2016
The free ferry ride over to the island was enjoyable. I will visit again if given the opportunity. The property is beautiful and kept clean. I was there for a wedding. I was told the wedding coordinator don't contact the bride until 2-3 hrs before The wedding. The makeup done by the spa was pricey and was nothing extraordinary.
from Indianapolis, United States
Submitted on 09-11-2016
Very nice resort with lots of options. Off season made for fewer guests so there were no waits or reservations necessary. We had full access to all amenities without having to plan ahead or deal with crowds. It was like having a private island and villa to ourselves in a beautiful setting.
from Springfield, Missouri
Submitted on 11-11-2016
First, the resort is absolutely beautiful! Most of the staff is outstanding but need better guidance such as what is open and when. Rooms a little dated but not bad. Food overpriced for what you get, I suggest going off property, some really amazing restaurants in the area. Now to the best part of the whole experience, Wilma at the beach. She is the cocktail waitress and she fully made our trip outstanding. Always smiling, always keeping the drinks full and great suggestions on what to do.... Read more
from Miami Beach, Florida
Submitted on 14-11-2016
No question this is a large, unique property with a lot to do for kids including the private island. The main pool area is also nice. If we didn't pay $300/night and if this weren't a "Waldorf Resort", the place would be fine for family fun. BUT... Come eyes wide open: (1) tired accommodations and in disrepair. Iron had black goop fall out on our clothes, our refrigerator was busted, the shower did not drain, the A/C was so loud it was deafening, the bathroom door handle busted off, etc.. ... Read more
from Rochester, Minnesota
Submitted on 14-11-2016
The room had a ocean view that was perfect. Spacious and scenic. We stayed on the lower marina level, and it was quiet like we were alone in the resort. The breakfast was delicious, and the staff perfect. They remembered our names after the first day and made us feel welcome everywhere we went. Will definitely be back. The parking was confusing at first. The self parking option is fine, but needed to be explained better upon arrival at the security gate by the main road. Overall, ver... Read more
from Lansing, Michigan
Submitted on 14-11-2016
We have stayed in PR 3 times and wanted to try the other side of the island and wanted a top notch resort. I should have kept looking. The room was dated needed a lot of touch up done, walls, painting, cleaning, etc. We stayed 6 nights and of those 2 days had towels with someone elses make up or stool stains. The resort in whole was HUGE. Several pools and over priced bars. Make sure and rent a car or you will be captive and charged what they want to for everything. Stopped at a store ins... Read more
from Fort Collins, Colorado
Submitted on 14-11-2016
I've visited and stayed at the El Conquistador Resort in Fajardo, Puerto Rico a total of 6 times. Over the years I did this, I enjoyed the resort's location, facilities, nightlife, food, services, golf course, private island and everything they had to offer. Unfortunately on my last visit, all of the above were lacking in every respect. This last trip occurred during October 8-16, 2016. I arrived to San Juan with another Puerto Rican friend who I wanted to introduce to what was in my mind "the b... Read more
from New York City, New York
Submitted on 15-11-2016
Love this hotel! It's pricey but I think it's worth it. It's very clean and the device was great. My kids love it here and we have life long memories. This hotel doesn't have a beachfront but a boat can take you to a beautiful private island for the day. It's far from downtown San Juan but the car rentals are cheap and it's easy to get around. We would definitely go back here in the future.
from DC
Submitted on 15-11-2016
The upside to this resort is the view. If you are a lover of wonderful beauty and can ignor your room and the quality one would expect when it comes to food at a 5 Diamond Resort then this is the spot for you. I love the view which I had a view of the golf course and when I left my room my view was of the garden which was wonderful at night to hear all the night songs from the wild life. The downside was my room which looked like it had not been cleaned since that section first open. This ma... Read more
from Shamong, New Jersey
Submitted on 16-11-2016
Hotel was beautiful. They offered some kind of weekend promo for the locals on the weekends. That overcrowded the pools and they were loud, and disrespectful to guests. They said they had to increase their capacity however the deal the gave to the locals , was a 3 day package for the price I paid for one night.
from
Submitted on 16-11-2016
I recently had the pleasure to stay here during a medical convention and had a great experience. The meeting rooms were well kept bright and airy.All food served during breakfast and lunch was fresh and artfully arranged.Our group had dinner at their signature steachouse, Chops one night and service by Madeline at the bar was promt and exceptional. However a highlight would be the little gem upstairs, Drakes Martini Bar----There i met Heidi, the bartender, Who made some delicious cocktails for o... Read more
from NJ
Submitted on 16-11-2016
This resort is beautiful and the staff was courteous and helpful. Lots to see and do to keep a family busy however if you like a non stop scheduled of activities for kids/ families, this would not be the resort for you. Food is delicious but exceptionally pricey. Splurge on the microwave as it will save on food costs in the long run because they give very large portions. We rented a car for our stay and glad we did so we could stock up on some drinks and snacks. We will definitely look to s...