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InterContinental San Juan Resort and Casino

San Juan, , US (SJU)

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Based on 1821 reviews
The InterContinental San Juan Resort and Casino is a 5 star beachfront resort in the beautiful area of Isla Verde.
Style: 5 Star Luxury Beachfront Resort
Room & Rates
Deluxe Garden View - InterContinental San Juan Resort and Casino - 1

Deluxe Garden View

Wireless Internet access (surcharge) keeps you connected, and cable channels with pay movies are offered for your entertainment. A coffee/tea maker and a refrigerator are supplied. The private bathroom has a hair dryer. Handy amenities include a safe, a desk, and a direct-dial phone with speakerphone capability.
 
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Superior Room - InterContinental San Juan Resort and Casino - 2

Superior Room

Wireless Internet access (surcharge) keeps you connected, and cable channels with pay movies are offered for your entertainment. A coffee/tea maker and a refrigerator are supplied. The private bathroom has a hair dryer. Handy amenities include a safe, a desk, and a direct-dial phone with speakerphone capability.
 
 
 
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King Bed Club - InterContinental San Juan Resort and Casino - 3

King Bed Club

Wireless Internet access (surcharge) keeps you connected, and cable channels with pay movies are offered for your entertainment. A coffee/tea maker and a refrigerator are supplied. The private bathroom has a hair dryer. Handy amenities include a safe, a desk, and a direct-dial phone with speakerphone capability.
 
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King Deluxe - InterContinental San Juan Resort and Casino - 4

King Deluxe

Wireless Internet access (surcharge) keeps you connected, and cable channels with pay movies are offered for your entertainment. A coffee/tea maker and a refrigerator are supplied. The private bathroom has a hair dryer. Handy amenities include a safe, a desk, and a direct-dial phone with speakerphone capability.
 
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King Bed Ocean View - InterContinental San Juan Resort and Casino - 5

King Bed Ocean View

Wireless Internet access (surcharge) keeps you connected, and cable channels with pay movies are offered for your entertainment. A coffee/tea maker and a refrigerator are supplied. The private bathroom has a hair dryer. Handy amenities include a safe, a desk, and a direct-dial phone with speakerphone capability.
 
 
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King Superior - InterContinental San Juan Resort and Casino - 6

King Superior

Wireless Internet access (surcharge) keeps you connected, and cable channels with pay movies are offered for your entertainment. A coffee/tea maker and a refrigerator are supplied. The private bathroom has a hair dryer. Handy amenities include a safe, a desk, and a direct-dial phone with speakerphone capability.
 
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2 Bed Executive - InterContinental San Juan Resort and Casino - 7

2 Bed Executive

Wireless Internet access (surcharge) keeps you connected, and cable channels with pay movies are offered for your entertainment. A coffee/tea maker and a refrigerator are supplied. The private bathroom has a hair dryer. Handy amenities include a safe, a desk, and a direct-dial phone with speakerphone capability.
 
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2 Bed Superior  - InterContinental San Juan Resort and Casino - 8

2 Bed Superior

Wireless Internet access (surcharge) keeps you connected, and cable channels with pay movies are offered for your entertainment. A coffee/tea maker and a refrigerator are supplied. The private bathroom has a hair dryer. Handy amenities include a safe, a desk, and a direct-dial phone with speakerphone capability.
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Club Intercontinental Suite Pool View - InterContinental San Juan Resort and Casino - 9

Club Intercontinental Suite Pool View

Wireless Internet access (surcharge) keeps you connected, and cable channels with pay movies are offered for your entertainment. A coffee/tea maker and a refrigerator are supplied. The private bathroom has a hair dryer. Handy amenities include a safe, a desk, and a direct-dial phone with speakerphone capability.
 
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InterContinental San Juan Resort and Casino
5961 Isla Verde Avenue, Puerto Rico , Isla Verde, Carolina, US 00979

Location

Only 3 miles from San Juan (SJU) Airport, the InterContinental San Juan is a top of the line resort right on the beach in the beautiful Isla Verde area of San Juan. Enjoy an amazing Caribbean vacation and explore the beauty, culture and history of Puerto Rico.

Why Stay Here

The 5-star InterContinental San Juan Resort and Casino is located beachfront in the Isla Verde area of San Juan, only a few miles from the airport. The resort gives guests direct access to a beautiful beach, just steps from major San Juan attractions.
  • 5 Star Luxury
  • Expansive Pool
  • Beutiful Beach
  • Amazing Guest Rooms with top of the line amenities
  • Great dining options and choices
  • Convenient location to explore Old San Juan, rainforests, bioluminescent bay and other Puerto Rico landmarks.
  • Personalized service of the highest quality

Resort Details

The InterContinental San Juan features 4 restaurants, a full service casino, health and fitness center, Spa, an expansive lagoon style pool, beautiful landscaping, and luxurious guest rooms.

The resort provides solutions for all your travel needs. While on vacation or business, the InterContinental San Juan features an array of services for any traveller making it the perfect choice for your next trip to Puerto Rico.

Accommodation Details

The 397 guest rooms at InterContinental San Juan are carefully appointed to make travellers feel comfortable and to provide the unmistakable sense of luxury InterContinental is known for.

Beautiful decoration, top of the line bedding and modern amenities make any stay at the InterContinental San Juan an unforgettable one.

All rooms feature:

  • 1 King or 2 Queen Beds
  • Direct Dial Phone with Voice Mail
  • Coffee Maker
  • Mini Refrigerator
  • Tea Maker
  • Cable / Satellite TV
  • In Room Movies - Premium Cable
  • In Room Video Check Out
  • Wireless Internet
  • Individually Controlled A/C
  • Safe
  • Iron and Board
  • Work desk with power outlets
  • Bathtub
  • Hairdryer
  • Scale

The resort offers stunning ocean views and even ocean fron suites for an even more upscale experience.

Restaurants, Lounges & Bars

The InterContinental San Juan offers a wide range of dining options on site for everyone in its 4 restaurants, 2 lounges and 24 hour room service.

Trattoria

Offers italian favorites combined with a local twist for a unique experience.

Ruth Steakhouse

Features prime cuts of meats prepared expertly for steak lovers.

Momoyama

Fresh sushi and entertaining teppanyaki

Ciao Mediterranean

Authentic mediterranean cuisine in an amazing beach location.

BARS AND LOUNGES

I Bar, Ottanta Bar and La Bodeguita beckon visitors with fresh cocktails, top of the line spirits, amazing wine options and much more.

IMPORTANT INFORMATION

Notifications and Fees:

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
Self parking fee: USD 20 per day
Valet parking fee: USD 25 per day
Fee for wireless Internet in limited public areas: USD 14.95 per day (rates may vary)
Fee for in-room high-speed Internet (wired): USD 14.95 per day (rates may vary)
Breakfast fee: between USD 19.00 and USD 27.00 for adults, USD 11.00 and USD 17.00 for children (approximately)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.


Based on 1821 reviews
from
Submitted on 23-05-2016
My first time ever staying at the intercontinental, it was ok. The rooms are a little outdated especially bathrooms. The location was very convenient to nearby bus routes and stores. However, the hospitality recieved was the best. RAY!!! one of the doorman at the intercontinental, was the best. He takes pride in his job title. Mannerisims were superb. He gave great tips on places to see, things to do, and food to eat. Our own personal tour guide is what I can say about him. Every hotel needs an... Read more
from fl
Submitted on 24-05-2016
As a Platinum Ambassador status, I was upgraded to a suite on the main floor with view of the pool and ocean. The suite had separate bedroom, living room and dinning area. The bathroom had a jacuzzi which my wife loved. Maid service was great. Had access to executive lounge with free cocktail hour 5-7 PM. Pool and beach area was great. Would stay again in the future. Suite has two LCD TV one in bedroom and the other in living room as well as two balacony. Great toiletries, bathrobes and s... Read more
from Baton Rouge, Louisiana
Submitted on 24-05-2016
We spent 3 nights here prior to departing for a cruise from San Juan. The location is convenient to the airport and a short taxi ride to Old San Juan. The Intercontinental is beautiful, sophisticated, and friendly without being snooty. The entire staff are outgoing, friendly, and helpful in every way. Our concierge, Nestor, was extremely helpful: he took time to explain to us what there was to see and do, and how to get around without spending a fortune on taxis. He obviously loves what he does ... Read more
from Aspen, Colorado
Submitted on 24-05-2016
clean, nice hotel but the doors come on !!! very loud!!!! i can hear everything from my room and when ppl open their door or close omg forget sleep well in nights, the ppl from the bar outside dont care about guests.the guy who refill the mini bar he is a sweet guy!!!
from Chicago, Illinois
Submitted on 25-05-2016
Awesome hotel, clean rooms, friendly staff. Over all we had a great stay. Very clean beach and they provide they're guest with tables and chairs for the beach. I will definitely stay here again.just wished they had a complimentary shuttle to the airport since it was less than 5mi away.
from Oak Hill, VA
Submitted on 31-05-2016
Six of us just returned from the most wonderful, relaxing vacation to San Juan. This was a girls trip celebrating a 50th birthday. Four of us had never been to PR before. No passports needed for US citizens, which is a PLUS! You're a 10 minute ($14) cab ride from the airport. The Intercontinental has a grand entrance with lush vegetation. We were greeted and assisted to the front desk. The lobby was grand and beautiful with a lobby bar and coffee shop. Our room was not ready, but luggage was... Read more
from Rochester, New York
Submitted on 02-06-2016
My family and I have traveled for over a month and we stayed at many great hotels. But I can say this one is the best. The staff are super friendly. The facilities are awesome. The location is supreme. The private beach is awesome and there are supermarkets and great restaurants nearby. It's just perfect!
from Tewksbury, Massachusetts
Submitted on 03-06-2016
Love this hotel, great room with a great view!!! Beach in front of hotel, pool was awesome!! Great staff!! Neatly room and hotel!!! You will love it!! And very relaxxx!! The parking is across the hotel!! Restaurant and bar in hotel ;) excelent stay!
from Norwell, Massachusetts, United States
Submitted on 03-06-2016
My girlfriend and I along with my 14 year old daughter had another great stay at the Intercontinental in San Juan. This was my daughters first visit and the accommodations and service could not have been better. I wanted give a special shout out to Pedro who was our waiter at the pool side bar. The food and service was spectacular as usual. Both Pedro and Javier were fabulous and insured that all of our needs were taken care of while we were at the pool each day. If the Intercontinental has any ... Read more
from Tinton Falls, New Jersey
Submitted on 05-06-2016
Our 2nd trip here, and so impressed. Thanks so much to Karoline Montoya and Judith Merlano for making us feel Ike royalty. Everything we needed and more to accommodate us and 2 kids, and more. A room over the top, and a gracious staff. I had emailed weeks before coming with some concerns and requests. Ms. Montoya helped us out 2 years ago and I saved her emails in case I came again. We did. I was introduced to Ms. Merlano upon check in and was just so grateful for her kindness as the front desk... Read more
from Philadelphia, Pennsylvania
Submitted on 21-06-2016
My boyfriend and I just returned last night from a 3 night stay at the InterContinental San Juan. I'll keep the review sweet and simple. Location is great; about 10 minutes from the airport. We paid $15 in Cab fare to and from the airport. There's plenty of places to eat both local and "Americanized Fast Food!" You're able to walk just about anywhere from here. Beach: Amazing... beautiful, the water was so warm and calming. There's activities right along the beach (Wave Runners, parasailing,... Read more
from
Submitted on 21-06-2016
Briseida Colon, Jaykob, Nestar and Pedro were awesome! The facility was very nice and the staff was terrific. We had a lot of fun! We love the beach and the pools. The extra restaurants were also very convenient. I loved all of the workers at the pool. Thank you. Lisa xxoo
from New York
Submitted on 21-06-2016
We arrived early and were immediately helped. They also upgraded our room to an ocean view room. The service was amazing and always made sure we didn't need anything. We even got free drinks by the bar.
from Baltimore, Maryland
Submitted on 22-06-2016
San Juan was an amazing trip and experience! There is so much to do and a lot of nightlife. My sister and I recently traveled there in the beginning of June and loved every minute of it. This hotel was exceptional and the staff there made it even more enjoyable. All of the bartenders, were awesome and treated us like family, especially Pedro. I highly recommend! :)
from Orlando, Florida
Submitted on 22-06-2016
Beaitiful hotel...love the pool and the bed was amazing. I just found it overprice but nice! We had a problem with our booking.com rate after having to sent email and pictures proving the rate it was fixed.
from
Submitted on 01-07-2016
I booked on price line flight, hotel including breakfast but after i paid price line didn't honor what was on their web site. when i checked into the intercontinental hotel the manager judy made it right then upgraded me to a ocean view room free drinks i cant say enough good things about the staff louis, Francisco, andres. five star hotel!!!!
from
Submitted on 01-07-2016
Cons: Ruth at the tours desk wasn't at all pleasant nor helpful - the tour we wanted was not available she didn't suggest another time , activity to enjoy during our stay she seemed more consumed by whatever was on the computer in-front of her. During our stay we dined at the pool cafe 3 frozen drinks, a quesadilla and cheese pizza was $80 and these simple things were mediocre at best. We paid the bill on separate credit card signed and left. Upon check out I was told it had to be applied to t... Read more
from
Submitted on 01-07-2016
Hilton provided the best room service possible. Heads up to Hilton!! The rooms were clean. Each day he would surprise me with a towel shaped animal. He is friendly and outgoing. I hope, if you ever visit the San Juan Intercontinental Hotel, that you will receive the same, if not better service.
from
Submitted on 01-07-2016
We had such an amazing time staying here! The rooms were spacious and very clean. The hotel looks just how it seems in the online photos. All the staff were extremely friendly especially our friend Javier at the pool bar! He gave us great suggestions on dining local and was so much fun to chat with. We would absolutly stay here again!
from Kalamazoo, Michigan
Submitted on 02-07-2016
My Husband and I recently stayed at Intercontinental San Juan while on our Honey Moon! We had the pleasure of staying for a whole week in an upgraded ocean view suite! Our view was breath taking, the room was clean and spacious, and this hotel has so much to offer! It is in a great location, walking distance to lots of local restaurants and a 24 hour market across the street. We really enjoyed spending time on the beach and sight seeing across the Island. I have to say that although our stay was... Read more
from Spring, Texas
Submitted on 03-07-2016
Hotel was very lovely. Right on the beach, beautiful pool area. The staff all we were friendly and helpful. My room was so comfortable and spacious. I hard a light snack at the Q bar and of course tried a beverage made with the local rum. Both excellent.
from Indianapolis, USA
Submitted on 03-07-2016
My wife and I had a free night to spend at an intercontinental hotel and needed a one night stay in San Juan so this was a good opportunity to give a new property a try. The property is very close to the airport, maybe 5-10 minutes which is nice if you have an early flight. At check-in we were given a nice room on a higher floor and some drink coupons for being Platinum with Priority Club which is good considering intercontinental hotels usually doesn't give many benefits to Priority Club memb... Read more
from Maryville, Missouri
Submitted on 03-07-2016
I would recommend this hotel to everyone! I loved our stay there and when returning to the area I will be staying here again! So much to do at the hotel and also have tours to take you to other places on the island! Such a fun hotel as well!
from Woodbury, New Jersey
Submitted on 04-07-2016
The hotel is a wonderful property with easy beach access, a beautiful pool area, and attentive staff. The room was clean to my perception, but my wife found stray black hairs in the sink, tub, and other areas that left her feeling a little disheartened. The staff was very attentive and friendly. Prices are high, but not unexpected for the location. At check-in, the hotel had a rate that was $100 higher than my confirmation rate. However, the hotel did honor the rate when shown my confirmati... Read more
from
Submitted on 04-07-2016
The beach is right in the backyard of resort and it is beautiful! The rooms are nicely decorated. The staff here are wonderful! Pros: 1) everything is of walking distance 2) close to the airport 3) everything looks amazing Cons: 1) door slamming! It's really loud especially when you're trying to sleep. 2) you can hear the elevators & people clearly 3) cannot check in before 4pm unless room is ready Other than that, everything else was good. I would definitely stay in the San Juan area agai... Read more
from Queens, New York
Submitted on 09-07-2016
I booked this trip to celebrate my daughters 21st B-Day. EVERYONE was friendly, polite and accommodating. I had a fantastic stay. My only complaint is expensive restaurants but cheaper options nearby the hotel.
from London, United Kingdom
Submitted on 10-07-2016
Was staying on the VIP side of the hotel overlooking the pool area. The suite was large and spacious, the bed comfy and the ladies attending to our needs in the lounge exceptionally attentive. Bianca and Lahinette were exceptional hostesses and come highly recommended. The pool bar serves nice food for poolside use and the dining facilities top notch. Love this hotel!
from Hoboken, New Jersey
Submitted on 10-07-2016
The Hotel was great to stay with my family. The only issue I have is that they should have more Music of all kind to entertain their customers who are staying in the Hotel. It's ashame when you have to go to another Hotel to hear music & spend money when you can spend it where you are staying on vacation. Overall, the hotel was great with Security & service......
from Chicago, Illinois
Submitted on 10-07-2016
This hotel is phenomenal. The location is perfect and the food is superb. The beach access is wonderful and close to other hotels, a night club and casino. The staff was very friendly and the rooms were clean and comfortable. I will surely be back.
from Savannah
Submitted on 11-07-2016
My wife and I decided on a trip to San Juan. The property is beautiful, and our service was great. The beachfront location was an added value. Customer Service is a dying art, but the Intercontinental still practices this.
from New York City, New York
Submitted on 12-07-2016
When to the hotel hoping that previous reviews where accurate and they where. The intercontinental exceeded my expectations. The staff and services where exceptional. Very attentive and curtious. All the amenities where well kept and clean. The only problem I had was with the free roaming lizards.
from Roselle, New Jersey
Submitted on 12-07-2016
From the curb to the beach every personnel and service was awesome. Very attentive and prompt with request. Mr Nestor Colon and staff demonstrated personal service and acts of kindness is such a part of of the nature and it is some of the little things that you do that make a difference in someone's life. I had a great birthday and anniversary experience at this location.
from Chatham, New Jersey
Submitted on 12-07-2016
Travelled with my 14-year-old son for a weekend getaway. He was most interested in the restaurants and gym, I was looking forward to the beach. First, the room was large and clean, the beds were very comfortable and we could see the ocean from our 4th floor balcony. The breakfast buffet at the Trattoria was tasty and well done, as was their dinner samplings. We had lunch in the lobby bar twice, again, very good food. The gym was large (and surprisingly smelled wonderful because of the spa d... Read more
from
Submitted on 13-07-2016
Some friends stayed at the Ritz & I'm glad we stayed here. Loved the pool area. The AC, lobby & music was much better here. We had 2 queen size beds while our friends had smaller full size and some had problem with ac at the more expensive Ritz Carlton. The service was exceptional and I will definitely come back. Thanks to the staff.
from Brandon, Florida
Submitted on 14-07-2016
Beautiful rooms with lush greenery views and views of the water. Beach was awesome and the large pool was amazing. Great coffee shop for us early risers with a lobby bar. Would definetly stay here again.
from New York City, New York
Submitted on 16-07-2016
Not a new hotel but very well maintained. Service is excellent. Pool area is big and clean. A lot of the pool area is 3ft 6in so kids can swim. There is also a swim up bar and an adults only jacuzzi. There is direct access to a beautiful, clean beach with chairs and umbrellas available. Pool side towels are provided. There is also a kids' play area and fitness center. The pool/beach side restaurant has some well priced lunch options but the other restaurants on the property are a bit pricey. Val... Read more
from Melbourne, Florida
Submitted on 16-07-2016
Most important - make use of Nestor, concierge. He was simply outstanding - planned our trip, knows all of the best restaurants, made numerous suggestions to help us save money on tours and make the most of our time in PR.
from Bowie, Maryland
Submitted on 17-07-2016
Had a wonderful and relaxing vacation here at the Intercontinental. The rooms were clean, modern and spacious. The best part was the ocean view. The pool and the beach are both exceptional. The staff was on point and courteous at every turn. Now I have 2 minor issues but they are mine. The food and drinks are overpriced. Breakfast $60 for two and bottle of water and bag of chips $14...again my issue. Overall excellent property to stay
from Union, New Jersey
Submitted on 17-07-2016
Our stat was wonderful due to one of the employees. JAYCOB. He was amazing from the time we checked in to the time we checked out. He was very helpful with local attractions. Made sure everything was to our liking, which we loved. If I were to revisit this hotel it would be because of him. Great representation of the hotel. This guy leads by example. Thank you JAYCOB for everything... You're an amazing person. gracias por todo. Que Dios siga bendiciendo
from Kings Park, New York
Submitted on 17-07-2016
We loved this vacation the Intercontinental is an amazing Hotel from the office lady on the phone to the front reception were great . William at the front entrance just great man .. The security guard very attentive the cleaning lady very sweet all of them exceptional ... One thing I would change is definitely the pizza at the restaurant should not be served not good... Beaches excellent .. We will be back .. ?????????
from Stockton, California
Submitted on 20-07-2016
Room wasn't as spotless as I'd like to start off but I'm a clean freak so I'll just say that as well. The staff through out the hotel was all friendly. Food is expensive but we had included breakfast so that saved us $27 each pp. everyday & the breakfast was a pretty good buffet style breakfast. The pool is nice & we like the swim up bar but again the drinks were just "ok".. We purchased beer & drinks for the kids across the street & a disposable ice chest across the street at a convienence stor... Read more
from Kings Park, New York
Submitted on 20-07-2016
Wonderful guest experience. We had booked another hotel in PR. We were unhappy with our accommodations. We scrambled to make other arraignments and the InterContinental came through for us. Upon arrival, our booking agent called personally to make sure our accommodations were ok. The entire staff was wonderful. From the front bellman, William to the front desk representative. The tour booking agent and all the pool/beach staff. Already planning another trip back to the InterContinental.
from New York City, New York
Submitted on 21-07-2016
Convenient location-close to airport and easy access/right next to the beach. Rooms and all other facilities well kept/clean. Great amenities. All staff was friendly. William (the "bellboy") left a lasting impression as he was very friendly and resourceful.
from
Submitted on 21-07-2016
Hotel is very nice and looks just like it does in the photos. Food is pretty expensive but the bar in the back on the beach makes great drinks so worth the money. If you want to book any tours I highly suggest requesting Raul ROMAN from Destination Puerto Rico Travel Services he is amazing knows his stuff and you will definitely have a great native experience by far the best guide and tours we went on were with him. Staff was friendly only downfall I would say was nothing was included and the j... Read more
from Smithtown, New York
Submitted on 21-07-2016
Hi all, stayed at the InterContinental in July 2016. The accommodation's at the hotel were well above average. What really makes the stay attractive is the service you receive. The staff were incredible, always willing to help you and assist you in your needs. A tremendous shout out to Nestor Colon, your lead concierge, a true gentleman and just a great person. His personality is not an act, he really loves his job and will go out of the way to make your stay as pleasant as possible. The Ponce... Read more
from Belleville, New Jersey
Submitted on 24-07-2016
Hotel was a beauty with a beautiful ocean front. Clean and friendly. We were able to enjoy the beach during the day and the pool at night. Staff was helpful and guided us toward local restaurant and adventures/sights to see. Rooms were comfy and cool. Clean and pretty.
from Boston, Massachusetts
Submitted on 24-07-2016
Myself and my 11 year old just returned from the Intercontinental. Everything was perfect!!! From the moment you arrive to the moment you leave. Everyone at the hotel is so kind and friendly, always greeting us with smiles and asking if we needed anything. The beds are super comfy, hotel is clean, pool is fantastic, beach is right there and absolutely breathtaking. We are already planning our next trip :) I kept a list of the staff that stood out to us...... Bradley- nice guy all around Omar... Read more
from Los Angeles, California
Submitted on 24-07-2016
I stay at the intercontinental hotel for 5 days, i must say the customer service here is excellent! The stay wait on you hand and foot. I really enjoyed my stay for my room to the drinks, food and the pool.
from Birmingham, Alabama
Submitted on 25-07-2016
We were greeted with smiling faces and wonderful welcomes and this attitude from the staff remained the entire stay of our trip. The staff was wonderful and so very helpful always! The food and drinks are a bit overpriced but that seems to be the norm for resorts in Puerto Rico. Find one of the various places outside of the resort to eat and you will be fine.
from
Submitted on 25-07-2016
Had an amazing time with my boyfriend at this hotel. The check in process was kind of slow but then the friendly staff, amazing concierge, great acomodations and beautiful pool areas just made our day. The service at the beach area was nice too. The food (steak and mahi mahi) at the sport bar near their beach were fenomenal. Planning on going again.
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