InterContinental San Juan Resort and Casino 5.0 Stars
nightly rates from
$249 199
5-Star Beachfront Resort: 20% Off
Book with Flight for Exclusive Savings
Free Wi-Fi | Infiniti Pool | 6 Restaurants
  • 5 Star Resort In Condado
  • Top Quality Spa and Casino
  • Beachfront Luxury Resort
  • Daily and Nightly Activities
  • Hurry, Limited Rooms Available!
Valid: Now - December 23, 2014 Not Valid: No blackout dates!
5961 Isla Verde Avenue View Map
Carolina, 00979

BookIt.com Guest Rating

Very Good 

8.7

J. Thomas from East Point, Ga BookIt.com Verified Traveler
  • Overall Experience:Overall Rating
  • Quality:Quality Rating
  • Value:Value Rating
  • Cleanliness:Cleanliness Rating
  • Staff Efficiency:Efficiency Rating
  • Staff Friendliness:Friendliness Rating
  • Would Return or Recommend?Yes
Posted: Fri, Jan 24, 2014
"I know this is late review, but I went to PR for my birthday last July and had an awesome experience all around. I traveled with a group of 7. My stay at the Intercontinental was great except for 2 things. 1. The hotel was under renovations during this time. Wasn't a major distraction, but a few areas were closed and it got a little noisy at times, however not enough to take away from the fun. 2. and I'm not sure if this was our fault or what, but we had to pay a deposit to the hotel for incidentals at check in. They hotel was nice enough to work with us but it threw us off guard. Maybe we missed the fine print, but it would've been nice to anticipate a deposit that great; it was basically like paying for the room twice! All in all I had an awesome time. The staff was great (especially the bartenders)! I enjoyed my stay and would more than likely return to this property. Besides, the renovations are probably completed by now! "

... More 
Robert from Estacada, Or BookIt.com Verified Traveler
  • Overall Experience:Overall Rating
  • Quality:Quality Rating
  • Value:Value Rating
  • Cleanliness:Cleanliness Rating
  • Staff Efficiency:Efficiency Rating
  • Staff Friendliness:Friendliness Rating
  • Would Return or Recommend?Yes
Posted: Mon, Aug 12, 2013
"I stayed at the Intercontinental while in Puerto Rico on a business trip. The valet staff is excellent. They greet you with a smile and were efficient at getting our luggage up to our room. However, after finding a simulation of a line amongst a gaggle of people I was greeted by a pleasant woman behind the counter. She stated our room wasn't ready even though it was 1600. She asked for my cel phone number and said she would contact me shortly when the room was ready. After a 12 hour journey from LAX to Puerto Rico and getting into a car accident on my way to the hotel I was relegated to the lobby instead of relaxing in my room. We weren't offered a complimentary drink for the inconvenience. After an hour of waiting I approached the counter again. Our room was still not ready but we were finally given a room. The room was a typical hotel room. The pool area is beautiful. Housekeeping kept our room clean and with the exception of not refilling the coffee packets in the room, they did a good job. My one terrible experience occurred in the restaurant during breakfast the following morning. My brother-in-law and I were ignored by the wait staff. All of the tables around us were catered to and a couple of servers had enough time to squat and interact with the guests who spoke spanish. After eating the breakfast buffet while being ignored for 45 minutes we decided to leave. As we were walking across the floor a busboy stopped us and said we had to pay for breakfast. I asked him from whom should we ask for the check since we were ignored the whole morning and I subsequently asked to speak with the manager. I explained to her that we were ignored the whole morning but they definitely chased us down when we tried to leave. She apologized and said they were understaffed. She also said she would comp our breakfast. I thanked her but unfortunately our initial experience was already tainted. After our room not being ready and the horrible breakfast experience we were pleased with the service we received in the lobby bar most of the time. We received consistently good service from two of the waitresses/bartender during our stay. However, one night when they were on their day off we were practically ignored by the waitress and bartender. There were possibly 6 people in the bar when we walked in. The waitress looked up from her station and then waited another 5 minutes before taking our order. It took another 20 minutes for us to receive our drink order. The bartender spent more time talking to the two girls at the bar and then his co-worker rather than making our drinks. Overall good customer service was hit and miss. Definitely not worthy of a 4 star rating. I realize they are under renovation so I'm not sure what the finished product will look like but there are many details about the building itself that would fail in comparison to other 4 star hotels in which I have stayed. I would recommend this hotel if it was based solely on the competitive rate. The negative experiences did not completely ruin my stay but this would not be my first choice to stay during my next trip to Puerto Rico. I have not stayed in any other '4 star' hotels in San Juan but given the mediocre customer service at the Intercontinental I will probably stay at the Ritz Carlton next time. "

... More 
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InterContinental San Juan Resort and Casino is located on the beach in Carolina, close to Ocean Park, Jose Miguel Agrelot Coliseum, and Museo de Arte Contemporaneo de Puerto Rico. Other points of interest are Hiram Bithorn Stadium and Puerto Rico Convention Center. Read More About InterContinental San Juan Resort and Casino

5-Star Beachfront Resort: 20% Off
Book with Flight for Exclusive Savings
Free Wi-Fi | Infiniti Pool | 6 Restaurants
  • 5 Star Resort In Condado
  • Top Quality Spa and Casino
  • Beachfront Luxury Resort
  • Daily and Nightly Activities
  • Hurry, Limited Rooms Available!
Valid: Now - December 23, 2014 Not Valid: No blackout dates!
5-Star Beachfront Resort: 20% Off
Book with Flight for Exclusive Savings
Free Wi-Fi | Infiniti Pool | 6 Restaurants
  • 5 Star Resort In Condado
  • Top Quality Spa and Casino
  • Beachfront Luxury Resort
  • Daily and Nightly Activities
  • Hurry, Limited Rooms Available!
Valid: Now - December 23, 2014 Not Valid: No blackout dates!
Rooms & Rates for InterContinental San Juan Resort and Casino
King Superior
King Superior
Room Sleeps up to 4 People
Wireless Internet access (surcharge) keeps you connected, and cable channels with pay movies are offered for your entertainment. A coffee/tea maker and a refrigerator are supplied. The private bathroom has a hair dryer. Handy amenities include a safe, a desk, and a direct-dial phone with speakerphone capability.
 
2 Bed Executive
2 Bed Executive
Room Sleeps up to 4 People
Wireless Internet access (surcharge) keeps you connected, and cable channels with pay movies are offered for your entertainment. A coffee/tea maker and a refrigerator are supplied. The private bathroom has a hair dryer. Handy amenities include a safe, a desk, and a direct-dial phone with speakerphone capability.
 
2 Bed Superior
2 Bed Superior
Room Sleeps up to 4 People
Wireless Internet access (surcharge) keeps you connected, and cable channels with pay movies are offered for your entertainment. A coffee/tea maker and a refrigerator are supplied. The private bathroom has a hair dryer. Handy amenities include a safe, a desk, and a direct-dial phone with speakerphone capability.
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