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Tiara Park Atlantic Lisboa

Lisboa (Lisbon), Portugal (LIS)

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Based on 2394 reviews
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Tiara Park Atlantic Lisboa
Rua Castilho, 149<br/>City Centre - Marquês-de-Pombal, Lisboa (Lisbon), Portugal 1099-034

Make yourself at home in one of the 331 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks.

Rec, Spa, Premium Amenities
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless Internet access and babysitting/childcare. Additional amenities include gift shops/newsstands, wedding services, and tour/ticket assistance.

Satisfy your appetite at the hotel's restaurant, which serves breakfast, lunch, and dinner, or stay in and take advantage of 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge.

Business, Other Amenities
Featured amenities include a 24-hour business center, express check-in, and express check-out. Event facilities at this hotel consist of conference space and meeting rooms. Self parking (subject to charges) is available onsite.

Satisfy your appetite at the hotel's restaurant, which serves breakfast, lunch, and dinner, or stay in and take advantage of 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

Edward VII Park - 0.4 km / 0.2 mi
Marques de Pombal Square - 0.5 km / 0.3 mi
Arpad Szenes - Vieira da Silva Museum - 0.5 km / 0.3 mi
Amoreiras Shopping Center - 0.7 km / 0.4 mi
Medeiros e Almeida Museum - 0.7 km / 0.5 mi
El Corte Ingles Shopping Center - 0.8 km / 0.5 mi
Cinemateca Portuguesa Museum - 0.8 km / 0.5 mi
Center for Modern Art - 0.9 km / 0.6 mi
Lisbon Water Museum - 1 km / 0.6 mi
Dr. Anastacio Goncalves Museum - 1 km / 0.6 mi
National Museum of Natural History - 1 km / 0.6 mi
Botanical Garden - 1.1 km / 0.7 mi
Dolce Vita Shopping Monumental Mall - 1.1 km / 0.7 mi
Atrium Saldanha - 1.2 km / 0.7 mi
Saldanha Square - 1.2 km / 0.7 mi

Know Before You Go

  • Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.


The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: EUR 23 per person (approximately)
  • Self parking fee: EUR 16.50 per day
  • Pet fee: EUR 20 per pet, per night
  • Rollaway bed fee: EUR 35-55 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Based on 2394 reviews
from Indialantic, Florida
Submitted on 03-06-2016
We stayed here for 3 nights before a cruise. The people at the reception desk were very helpful as well as the entire staff. The service at the breakfast buffet was a bit slow at times. The view out the window was spectacular. The room was very clean.
from Houston, Texas
Submitted on 03-06-2016
We found this hotel very satisfactory. Was offered an upgrade to a very good club room with excellent view. Good executive lounge, even though it was temporary place during renovation. Impeccable staff service. Good location right across the Park, within walking distance to Gulbenkian Museum and away from the tourist crowd. As the taxi was very cheap, there was no issue for us to get to Baixa, Bario Alto. One afternoon, we took a stroll down to Rossio - very pleasant walk down Av da Liberdad, L... Read more
from Toronto, Canada
Submitted on 03-06-2016
Stayed for six nights. Got assigned a room with tiny tiny window, shower knob was loose and required fixing, safety box malfunction daily for three (then requested room change), tv cable was loose require fixing (minor)... After changing room, not much better, cleaning service was suboptimal, didn't clean the bin daily, refilled toilet paper, nor stock up tea & coffee. Having stayed in other big chains during this trip, this is worst. Check-in took long, over 20 mins, to a point the porter FORG... Read more
from Tucson, Arizona
Submitted on 04-06-2016
This hotel has an excellent location boarding on a park within the city which is convenient to all transportation. The facility is attractive and the service excellent. We booked a superior room which has fantastic city and harbor views. Lastly, the breakfast fare and offerings are bountiful. No question this will a repeat favorite.
from Seattle, Washington
Submitted on 06-06-2016
it's right across the street from the Eduardo VII Park and close enough to the Marques de Pombal Square as well as the luxurious Avenida da Liberdade; continue to follow this avenue (pretty with lots of trees, gorgeous cobble stoned patterned walk ways and you will wind up at the Praca do Comercio square near the Tagus River).The subway is only a couple of minutes away and also a good choice; cabs are cheap. While we enjoyed our 3 day stay and found the staff to be very helpful, the hotel isn't ... Read more
from New Delhi, India
Submitted on 07-06-2016
Starting from the location to a very kind and hospitable staff at reception to rooms, view from the rooms to buffet options - everything was great in our stay. All the city transportation was available nearby. Will stay again.
from Dallas, Texas
Submitted on 07-06-2016
I stayed with several friends at this hotel as it was recommended by the cruise line (Winstar); It has some of the best customer service I have ever experienced in a hotel! Great rooms and convenietely located to major attractions. Such a beautiful city. Will definitely be going back. Wonderful parks and architecture. My stay was too short!!
from Austin, Texas
Submitted on 09-06-2016
Short walk from Marquez Pombal square, where many sightseeing tours start. Parque Eduardo VII, and a book fair with casual eating places are across the street. The hotel is clean and the staff is friendly and cooperative. The breakfast is very nice. One disadvantage is the inefficient elevators.
from Luanda, Angola
Submitted on 11-06-2016
The pros : location close to city center, if you're ready to walk a little bit and also close to a park The cons : overall hotel is needing a serious renovation. For example there are quite low ceiling in corridors, making them dark and not very nice. Also low level of shower head in bath (arguably I'm quite tall). There was no separate shower in the room (even in a suite). Got upgraded to a "duplex" suite but the bedroom upstairs was really small. Despite the floor high up in the building, I... Read more
Submitted on 29-06-2016
On the 28th of june we left the hotel after great 5 days stay and we supposed to had a flight to porto, we had an issue with the flight and we lost it (dont book a flight with Ryanair!!!), we were came back to the hotel angry, dissapointed and confused. We booked another night and we were not sure if we will even got a room and then João Sousa,front office manager, came into the picture and made ours night from bad to absolutely amazing!! He smiled, understand the situation and gave us a club r... Read more
from nj
Submitted on 29-06-2016
You stay at an Intercontinental which I admit is not the Ritz which is next door, you expect better than average. Our room was not ready by mid afternoon and then after being told it was ready, we find out it there is only one bed for two and not beds for three as requested and confirmed months earlier. One of two business computers did not work, nor did the printer. The staff said they were aware of these issues however why weren't they immediately fixed?
from Rio de Janeiro, RJ
Submitted on 29-06-2016
Expect a business style hotel. Room and bathroom are just good, no surprises. It could be any average room anywhere. Try to upgrade your room to get access to the lounge. They serve really good stuff there like Tattinger and fine wines. Really worth it. The location is good. Overall, all good.
from Milton Keynes, United Kingdom
Submitted on 30-06-2016
For a cool drink bathed in cool colours, try the Up Town bar in this five-star hotel. It's centrally situated and overlooks a park. But it's inside in the evening when it looks its best. Slick and friendly staff can adjust the lighting to match your mood. Great place to kick off an evening - or even end it!
from Cheshire UK
Submitted on 01-07-2016
We stayed here for 3 nights last weekend. We had booked an Executive Room and it was really good. Well appointed with lovely views over the park to the River and beyond. Could not fault the cleanliness and quality of the room - it was very well equipped with everything you could need and the bathroom shower was also very good. Re the staff, Erica at Reception was very good, Caleb in the restaurant and the Restaurant Manager at Breakfast were equally friendly and efficient as were the Executi... Read more
from Toronto, Canada
Submitted on 03-07-2016
Pros: Great location - next to Edward 7 park and hop on/off buses Fabulous food - whether it's the club room, the restaurant or the bar, you won't be disappointed Excellent staff - every single person, from the front desk to the club staff, were great Club room - well worth upgrading, particularly as the breakfast is phenomenal and there are not a lot of food choices immediately adjacent Cater to food allergies & dietary restrictions - I didn't have any problems finding lots of food choices de... Read more
from greenock, scotland
Submitted on 03-07-2016
Had a fabulous stay at this wonderful hotel! It overlooks the Eduardo VII Park and is approx 25 mins walk to downtown Lisbon, but you can make good use of the Hop On Hop Off bus which is a short walk from the Hotel, at the bottom off the park.It costs 20 Euros for 48hours and is an excellent way to see all the major sites around Lisbon.The Rossi station is also 15 mins nearby- great to visit Sintra for the day- 40 mins by train and then take the bus to Petra Palace and the Moorish Castle. Overal... Read more
from Horsham, United Kingdom
Submitted on 03-07-2016
Upon my early arrival, I was greeted by the guest services team with a smile. Successfully checked into my room early, with a free upgrade, and was offered a free news paper of my choice delivered straight to my room. Room service was brilliant and turndown service with a free bottle of mouthwash. The concierge service actually advised me not to take their service as it was 2 or 3 times the price of a normal taxi which I thought was superb! Everything about my stay was exceptional and I wil... Read more
Submitted on 06-07-2016
For a major hotel group the lifts are awful! The hotel is very adequate, comfortable and b'fast excellent BUT the movement from room to lobby is just a joke Waited everyday for extended periods to just go to b'fast or out etc This needs to be sorted.... Lovely city and great position to attack city
from San Leandro, California
Submitted on 06-07-2016
Intercontinental Hotel Lisbon , very good hotel in Lisbon , next door to the 4 seasons and across the street from the park . my room , deluxe park view , excellent . slow elevators during my stay , under repair . the hop on hop off bus a couple of blocks away at the park . up hill walk from the Pombal .
from Melbourne, Australia
Submitted on 08-07-2016
Great hotel friendly staff and close to a great park across the road with great views over the city. Also a nice walk down hill to the local shopping /bay area with lots of places to eat and enjoy the life style
from Helsinki
Submitted on 10-07-2016
We had pleasent stay at Lisbon InterContinental. Hotel is located with good connections to shopping, â?? and sightseeing. Absolutely best was front door service! Gentleman's of hotel staff greeted with smile every time we passed. They were really professional and helpful. We had bit bad luck on our room and air conditioning was not working and another minor detail was lifts. Those are really slow!
from Frizington, United Kingdom
Submitted on 11-07-2016
Lisbon's Intercontinental is very pleasant although I'm sure IHG would agree its ripe for updating. The quality of service, room comfort and stunning views still make for a great experience though. Clearly more designed for business travellers, it is actually very heavily used by tourists, particularly people on city breaks. Ideally located just beyond Marques de Pombal, overlooking the stunning park and with views of the River Tagus it has a grand but 80's feel. Food is great but the breakfast ... Read more
Submitted on 11-07-2016
This hotel is the best hotel I've ever stayed in. The staff are all so kind and attentive, the hotel itself is amazing and so spacious. The staff really did make the stay in Lisbon very comfortable for us all, offering us advice and help whenever they could.
from New York City, New York
Submitted on 11-07-2016
Hotel located 15 minutes from downtown shopping area. The problem we encountered was elevator service. Watching time could be 15 minutes. Service was spotty at times front desk took forever to check in. Room are spacious bathroom had two sinks shower was good. Buffett breakfast was just ok. Eggs watery pancakes cold. I give this 3 stars for that reason.
from Inverness, Scotland
Submitted on 12-07-2016
Pros: Clean Comfortable rooms Lovely concierge Very good breakfast selection Cons: 30-40 minutes walk from the centre No nearby cafes or restaurants Extremely rude and disinterested staff in restaurant Intrusive music playing constantly in the bar If you want to stay out of the centre and don't mind walking up some fairly steep hills, this hotel would be fine. Completely lacking in charm; clean and stylish but absolutely no substance or warmth to it. Fairly typical of chain hotels, booked on ... Read more
from High Peak, null, United Kingdom
Submitted on 13-07-2016
This hotel lives up to its 5*s and in particular the staff, who were all helpful and friendly which is not always the case in big hotels. Our room, 818, with excellent with views over the castle on the opposite hill and very roomy and clean. The only downside was that one of the lifts was not working for the duration of our holiday leaving only 2 remaining and this caused long waits to go down for breakfast but again the staff came up trumps and appeared to show us the service lifts. On anoth... Read more
Submitted on 14-07-2016
The Lisbon Intercontinental lives up to the chain's fine reputation. Reception was welcoming and very efficient. The room was large and very nicely appointed with a lovely view of the harbor. The food at the hotel restaurant was excellent. Easy walking distance to pedestrian thoroughfare and city sights. Hop on/hop off conveniently located steps way. Thoroughly enjoyed our stay!
from Toronto, Canada
Submitted on 14-07-2016
We stayed in a standard room which was very comfortable . Feather pillows , water pressure was excellent , tubs are clean enough to take s bath in. We were granted late check out till 3 pm. Breakfast was good but not 5 star. Slept in the most comfortable bed we had so far in our trip.
Submitted on 15-07-2016
Just arrived in Lisbon and we stopped at the hotel bar to get acclimated. Pedro and Joana not only set is up with great drinks and a few small plates, they helped us map a plan for visiting Lisbon. Great service, be sure to stop in and join the local scene.
from Leigh-on Sea, United Kingdom
Submitted on 17-07-2016
A well appointed business hotel a short distance from the heart of Lisbon, but close to a Metro Station. Our room was on the 8th floor with a commanding view over the capital and was very well equipped. Breakfast offered the fullest of choices you could possibly want. Housekeeping kept the room clean and fresh at all times during our stay. For the non-business client the hotel is also close to the point where the `Red Bus hop-on hop-off` tours start.
Submitted on 18-07-2016
We had two adjoining rooms with super comfy beds. The rooms were spacious and clean and had a great view over the city. The park next to the hotel is excellent for families with a small playground, a pond with birds, and a massive greenhouse they loved exploring. There are not a lot of shops or restaurants very closely, but it is a short walk to the big El Corte Ingles department store. This has a Starbucks out front, and a food court and grocery store on the -1 level. We enjoying picking up ni... Read more
from Thame, United Kingdom
Submitted on 18-07-2016
The location is great because it is close to the departure point for all the hop-on-hop-off bus services, which take you on 4 or 5 routes. Good view down to the Tagus and castle. The room was very good - clean, comfortable, good bed. Breakfast is also good. Staff are very friendly and local; excellent front-of-house. The only blemish was that they don't pick up the phone when you call down, but that doesn't stop us giving it a "very good". Great base for a city break.
from Oradell, New Jersey
Submitted on 18-07-2016
Overall this is a good hotel at very reasonable prices, which is not uncommon in Lisbon. But for a hotel of its calibre it surprisingly does not have a pool. The wifi was sketchy at best and sadly non-existent in our room. They were having an IT business conference during our stay so maybe the system was just overwhelmed. Otherwise the location is very central and attractive. Rooms were elegant and beds super comfy. We had a fabulous of the Tagus. Well worth asking for. They were repairing... Read more
from Connecticut
Submitted on 20-07-2016
We stayed here at the end of our cruise and it was wonderful. Beautiful, safe, centrally located for walks into town, and the park. Our room was a king suite and it was spectacular! Super huge, fantastic rooms in this suite, and at a nice price too. The executive floor has drinks, food, and free outstanding breakfast in the morning. The staff was very friendly & helpful.
from Long Island, NY
Submitted on 21-07-2016
Best location in Lisbon on top of one of the Seven Hills with beautiful views of Lisbon. The hotel is well designed and the rooms were well appointed and maintained. The staff, in particular the Concierge Team, are friendly and efficient. Surprisingly affordable compared to other InterContinental Hotels in Europe
from Miami, Florida
Submitted on 23-07-2016
In twelve days visiting Portugal we originated our arrival by staying in the Intercontinental Hotel on the seven Hills looking down into the main town.My UK gps could not find it and we drove around for half an hour till we asked if we could follow a taxi.Rebranded from the Starwood group it is located next to the Four Seasons with a commanding view and ideal location.Reception allowed me as a Royal Ambassador a very early check in at 7.45 am,our TAP flight arrived at 5.30am local time,and we ha... Read more
from Bengaluru (Bangalore), India
Submitted on 25-07-2016
Great hotel, especially after the refurbishment from the erstwhile Tiara hotel. Rooms were good and food was ok. The location is great in Marquis Pombal and you get all tourist connections from here. The hotel is just 15-20 minutes from the airport too. The service was slow and in one instance, it was conspicuous by its absence !!!! We asked for some plates and cutlery in the room but were refused. On insisting, we were told to pay Eur 9.5 !!! Even then the plates and cutlery did not arrive. On... Read more
from Prague, Czech Republic
Submitted on 25-07-2016
Good location is definitely a plus, just across Eduardo park with fabulous view. Room size and amenities very reasonable. On the other hand window size could be called XS and compared to room size it was a joke. So was the view - staying on the 14th floor was promising, though reality was just pathetic. Yard view with nothing to be really seen. Somewhat disappointing. The 'TOP' experience in this 16 or 18 floor hotel were however the elevators. During one day of my three days stay was just ONE o... Read more
from Sydney, Australia
Submitted on 26-07-2016
First visit to Lisbon and this Hotel made our brief trip even better. Centrally located and very modern, staff very friendly especially the Concierge desk which delivers assistance to visitors faultlessly. Bar and restaurant elegantly decorated. Only minor groan was quality of pillows in room which could have been firmer.
from Miami Beach, Florida
Submitted on 27-07-2016
The contemporary hotel is situated in a very good location. The staff is well trained, caring, upbeat and exceed your expectations. The rooms were meticulous and the housekeeping staff responded very quickly to our personal requests. The concierge floor, with a five star staff, was an added bonus. Enjoying breakfast and cocktail hour in the lounge was a retreat from the hectic days of sightseeing and exploring the treasures of Lisbon. This is a hotel I would highly recommend.
from Bruges, Belgium
Submitted on 28-07-2016
Being a IHG-Member, we booked a Club-Room for 2 nights, high floor. The room itself was more or less basic, very good bathroom however; the view made it good as we had a spectacular city-view; the lounge has no windows, as enclosed in the back , but serves good quality drinks - real Taittinger-champagne - and snacks. To walk downtown is far, especially as you have to climb all the way when you return. We asked to stay 2 more nights - the answer was: IMPOSSIBLE- even after discussing with th... Read more
Submitted on 30-07-2016
Stayed for one night. We are a family of 6 and managed to get two inter connecting rooms, which were just fabulous for us. We arrived in a large 9 seater van which was too big for the underground car park so they parked it outside the hotel for free. We were given good recommendations for areas of the city to go to for dinner. Even managed to hail 6 seater taxis for us. We only stayed one night but they were quite happy to store our bags the next day and let us leave the car there until we... Read more
Submitted on 31-07-2016
On a 24hour break on the way home from the algarve. My daughters birthday and they surprised her with a cake and us some champagne. Rooms were excellent and if you aren't an Intercontinental ambassador join ! Great service late check out and a great end to our Portugal trip !
from Dublin, Ireland
Submitted on 02-08-2016
Let me start by saying that this hotel suffered in comparison to our previous one! We arrived here after spending 5 nights in the Miragem in Cascais so standards had been set very high. The location of this hotel in lovely however it is a good walk into town. Fine on the way in but uphill coming back and not a walk I would want to take more than once a day. There is a metro close by however we didn't use it. We waited quite a while to check in as there was a large group in the lobby and we wer... Read more
from India
Submitted on 03-08-2016
We chose to stay in Intercontinental Lisbon on the last leg of our honeymoon. Check-in was smooth and the staff were extremely helpful. The room was absolutely wonderful. We left the hotel to take in the sights of Lisbon after resting a while and came back to a lovely surprise from the hotel. We did not at all expect this (our room was an absolute mess!) at all. We were so very touched. It was the perfect end to our honeymoon! The breakfast spread was magnificent. My husband even videocalled... Read more
from Doha
Submitted on 06-08-2016
We are frequent guests at Intercon chain but this one is missing it a bit. Service was very good, room was clean but the queue for breakfast for too much.... Plus the food was quite average as for 5 stars. The worst part is the elevators system. They had only one operating to our floor and so we ended up waiting for 10 minutes... Going down or up from 16 floor was not quite an option. So overall solid 4 stars but some work to be done for one more
from Tonsberg, Norway
Submitted on 08-08-2016
This hotel is just not good enough to live up to the Hotel Intercontinental standards. They should Close, renovate & reopen in 2017 With proper standards. Friendly staff yes, but the rest is just not good enough
from San Diego, California
Submitted on 12-08-2016
A good location to access areas of the city. Ask for an even numbered room as the odd numbers have no view. The main street with restaurants and high end shops is within easy walking distance. The old town area and docks (restaurants) are about 6-10 euros cab fare. The staff at the hotel helped in English. There is a good bar at the hotel and late night entertainment on the weekends.
from Lisbon, Portugal
Submitted on 12-08-2016
Mike and I have visited this hotel a fair few times. The staff are gracious, professional and very welcoming. Francelina Ferreira do Amaral , the hotel manager makes the whole experience an amazing one. Rogerio and the team in concierge are so knowledgable. The front desk with Joanna and her colleagues who make the check in process so easy. Cannot forget the house keeping and reservations, Rosario and Pedro who have always been there for us. The bar and the restaurant staff are very kin... Read more
from Ontario, Canada
Submitted on 13-08-2016
Stayed here with my husband and 2 children. Room was very clean, the room was spacious and we had an extra cot which was free for my 4 year old. Service was great. We had an odd numbered room, so the view wasn't great. If you stay here make sure you ask for an even room number. The elevator system was TERRIBLE. There was only 1 operating elevator. We were on the 17th floor and had to wait 15 minutes or more to go downstairs. Mornings are the worst. People squeeze into the elevator because they d... Read more
from Maidenhead
Submitted on 15-08-2016
The hotel is well located and the front desk staff are pleasant. The room is quite spacious and has good facilities. The free TV channel selection is excellent, best of any hotel I have stayed in. The two main issues with the hotel are the lifts and the breakfast. One of the lifts is not working meaning waits of up to 10 minutes for a lift to arrive and sometimes not being able to get in the lift. To add to this, the hotel staff prevented me from using the stairs. The breakfast experience... Read more
Submitted on 15-08-2016
Great position for the hotel (safe part of the city), best way to have park view. 10-15 mins walking from the center . Weather was windy and rainy but never mind it was remarkeble. The best thing in the hotel were pillows ("Pato Rico" brand) and we were sleeping sleep like king. Service was very good and you have excellent lounge bar. We had anniversary there and had a nice romantic dinner in the hotel restaurant. Try some Portugal red wine from the Douro river region.
from New York City, New York
Submitted on 15-08-2016
Booked one night here last minute when I missed my connecting flight home. Had previously stayed in the Bairro Alto neighborhood which in my opinion is a much better neighborhood for tourism. That being said I did really like the Intercontinental The room was very comfortable. The staff was extremely nice, especially the concierge. TAP had lost our luggage and the concierge was very helpful in calling the airline for us as well as recommending restaurants in the neighborhood. The hotel is ... Read more
from Abu Dhabi, United Arab Emirates
Submitted on 16-08-2016
A business trip at this hotel and the staff at the Front Desk, Restaurants, Housekeeping and Banquets were simply fantastic and went out of their way to provide the service. The hotel is on an elevation (Lisbon being a very hilly town) and I got a room on a higher floor which was facing the Marquês de Pombal square and from the room I had excellent views of Lisbon, right from the "Castelo de S Jorge" to the "Santuário Nacional de Cristo Rei", which is in South Lisbon across the Rio Tajo (Tag... Read more
from Dundas, Canada
Submitted on 31-08-2016
This hotel is central to almost everything, walking distance to the downtown area. A bit of a hill to climb. Room was clean and comfortable. Stayed in a Club room with breakfast in the morning (excellent) and a happy hour in the evening in a lounge (also very nice).
from Toronto, Canada
Submitted on 31-08-2016
Great spacious rooms with well maintained facilities. Very friendly and helpful staff, excellent food. Just a bit of walk to the central (about 15 minutes) but taxi costs about 5Euro+ Good views, spacious double sink baths. Blow dryer was useless. It's best to take ur own.
from Ottawa, Canada
Submitted on 03-09-2016
We stayed at the Intercontinental Lisbon for 2 nights and we wished we could've stayed longer. The front desk staff and the concierge were very friendly and helpful. The rooms were very comfortable. The breakfast was one of the best I've ever had, there was a lot of selection and everything was delicious. I would definitely recommend this hotel to anyone visiting Lisbon.
Submitted on 05-09-2016
Rooms are spacious and well-equipped. Beds very comfortable and service, for the most part, excellent. Pablo, one of the concierges, is especially good. If you have a Club grade Room, Happy Hour is from 5-7 pm daily and the appetizers are very tasty and, along with beer, etc. free. Great location as well, next door to the Ritz Four Seasons. And no, it's not a mistake; it's the only hotel in the world with that double designation.
from Farmington, New Mexico, United States
Submitted on 07-09-2016
Our suite was lovely and had a great view overlooking the large park. The staff was quite helpful as I was ill and needed a pharmacy. They directed me, and made sure that I had everything I needed. I would definitely stay there again.
from Los Angeles, California
Submitted on 09-09-2016
The hotel is nicely maintained, and the staff is very helpful. We arrived early morning extremely exhausted. They were able to get 2 out of our 3 rooms ready by 10AM so we could rest after our long journey. I appreciate their willingness to work with us. The breakfast is very nice, but a little pricey. Concierge services was also very helpful prior to our trip (they patiently provide an itinerary months before our trip) and worked with us while we were on property to best use our limited ti... Read more
from McLean, Virginia
Submitted on 12-09-2016
Staff is friendly and hotel is conveniently located. However, until the building interior gets a necessary facelift, it is probably only a 4-star hotel at best. Rooms are decent size albeit somewhat dated.
from Minneapolis, Minnesota
Submitted on 12-09-2016
We stayed two nights at the InterContinental Hotel in Lisbon, but did not get to see much of the city as my husband was ill. However, the hotel was beautifully clean, very comfortable and well-appointed with a spacious room and a lovely bathroom. The staff could not have been more friendly and helpful in every way, and their breakfast is utterly divine. I wish the location had been closer to the old part of the city; I don't enjoy shopping so it being in more of a shopping/business district was ... Read more
from London, United Kingdom
Submitted on 13-09-2016
Great views if you are facing the right way, worth paying more if need be. Bedrooms are good layout and comfortable, as one would expect in an inter-continental, and light too which is important for me. Strange décor in lobby/bar, just nothing special in fact rather old style which is strange considering it underwent a renovation not too long ago I believe, rather non-descript, bar on the other hand has strong design but strange, good cocktails though. Excellent choice breakfast spread. If ... Read more
from Annandale, VA
Submitted on 14-09-2016
We stayed at this hotel a few years ago for two nights before a Windstar cruise, came back this year for a two night post-cruise stay. The hotel lobby has been redecorated, as well as the lobby bar. The decor is modern and stylish. One elevator was out of service, may be the same one that had problems during our last stay. This hotel is in a perfect location, just adjacent to the large public park where all the hop-on, hop-off buses do their transfers. It's a very scenic 30 minute walk st... Read more
from West Caldwell, New Jersey
Submitted on 17-09-2016
The hotel was clean and comfortable in a safe location in Lisbon. The issues we had were: 1. I had asked for a converter for my room, but waited nearly an hour and a half before I received one after many unanswered phone calls to housekeeping, the concierge, and the front desk. I even went down to the desk myself for help. 2. The elevators were very slow and it took forever to get down from the top floors. We walked down the fire stairs a few times. 3. The chair in our room was tired loo... Read more
from Chicago
Submitted on 18-09-2016
Stayed for several nights prior to our Windstar cruise. We were very impressed with the professionalism of the staff and their level of service. The concierges were especially nice. Great breakfast in the morning. Room is very spacious, modern and free internet is a definite plus. Had dinner there one night. Service was a bit slow but the octopus was delicious. We upgraded to the club lounge for a night. Didn't feel that was worth the additional expense. I've experienced better one... Read more
from Wollongong, Australia
Submitted on 19-09-2016
I stayed 3 nights at the IC Lisbon. It is well positioned a few minutes from a metro and about 20 minutes walk into the city centre. Breakfasts were excellent, a wide choice of hot and cold food. The room was of a good size and well maintained. The bed was very comfortable. Wi-Fi was good and the staff helpful and friendly. The only concern I had is that it appears to be OK to house dogs in the rooms. Hopefully they are dedicated rooms and people cannot inadvertently end up in a room previously... Read more
from Loughborough, United Kingdom
Submitted on 19-09-2016
I was fortunate enough to stay at this hotel for two days for business and was very impressed by the whole hotel. My room was lovely and big with a very large extremely comfy bed - I really wanted to stay there all day! There was a lovely view towards the sea and a good seating area. The bathroom was of a good size with a brilliant shower over a bath and a good range of toiletries. I was annoyed with myself for forgetting my adaptor plug but found there was a device on the desk for connecting al... Read more
from Billericay, United Kingdom
Submitted on 19-09-2016
The InterContinental Lisbon is centrally located yet hidden away from the hustle and bustle of the city. The rooms are very modern and well presented, however the facilities across the hotel in general require refurbishment. The room service is excellent but expensive. Overall, a very positive experience.
from New Jersey
Submitted on 21-09-2016
As usual with Tripadvisor, I had read a number of mixed reviews about this hotel. We found that the negative comments that were posted were not the case; at least during our visit. The front desk staff could not have been nicer and more accommodating. Our room was reasonably spacious and very clean. The view--who cares--not the greatest but certainly not the worst, and by the way, who goes to Lisbon to sit in a hotel room and look out of the window? There are numerous complaints on this site... Read more
from Carrollton, Texas, United States
Submitted on 21-09-2016
Thoroughly enjoyed my stay. This hotel is in walking distance of the river (many of the rooms have a nice river view). Quick walk to central business district and mall. Out the door and 1 block to shopping, restaurants and the historic old town. Nice complimentary breakfast. Helpful and friendly staff. 10 minutes from the airport.
from London, United Kingdom
Submitted on 21-09-2016
This is a very good 5 star hotel and there is little to complain about it. The rooms are good although quite limited for wardrobe and drawer space for a hotel at this level. I had to leave some things in my case as there just wasn't enough room to hang everything up. Breakfast, included in my rate, was very good - good quality and wide choice - and the overall hotel facilities were very good. The worst aspect is location - although quite convenient for the metro, it is not really close ... Read more
from Greenwich, Connecticut
Submitted on 21-09-2016
very good staff, attentive and helpful. décor and interior is a bit dated and tired. some maintenance being done which will help. Nice location across from park, easy access. restaurant AKLA was good, tasty food, very good service, rooms were clean and well kept, quiet. Popular for tours and cruisers which can make peak times in am or pm hard to get to your floor. will return...
from Utrecht, The Netherlands
Submitted on 25-09-2016
Although many rooms still show the Meridien deco, this hotel blends in well with the InterContinental brand. Classic business with first class service. Location is fine, near the Avenida Liberdade. On the hill, making the climb back a bit of an effort. But therefore, some of the best views over Lisbon are on offer from the higher floors of the hotel. If you do not want the climb up, just take a taxi. It will not exceed Euro 5,00 from the Avenida. We were upgraded (Platinum member) to club floo... Read more
from San Francisco, California
Submitted on 25-09-2016
I only have good words to say about this hotel!! The rooms were awesome, especially if you are looking out towards the water! The Executive Club offers great drinks and food. The customer service here is beyond exceptional! If you are looking for a great hotel in an accessible area, this is the one!! Modern, beautiful and inviting!! A MUST STAY!! Luxury all the way!
from malibu
Submitted on 25-09-2016
This hotel was picked by Windstar Cruises for the end of a cruise and I wish we could have stayed longer. The hotel had beautiful very modern public spaces and our room was large lovely and well appointed. The staff were very helpful and well informed particularly about arranging transport. We dined in their open lobby restaurant the one night we were there and both the food and service were creat.
from San Diego, California
Submitted on 25-09-2016
While next door to the Ritz, the Intercontinental can hold its own in this neighborhood. I found the waitstaff at the restaurant to be excellent with me as a solo diner but found the breakfast staff wanting. The ceiling of the bar is amazing and do not look at it if you have imbibed too much. It is a moving animated abstract of several colors and shapes. I found my room comfortable and had a decent view. I am familiar with this chain of hotels and always find them comfortable.
from Perth, Australia
Submitted on 26-09-2016
The hotel rooms are modern and very comfortable, wide range of TV channels. It is a 5 min walk to a nearby Metro station. Really good breakfast and the staff are very friendly and give goods tips as to things to see and do in Lisbon. I would definitely come back to this hotel.
from Stoke-on-Trent, United Kingdom
Submitted on 28-09-2016
Everything was excellent except that prices of food and drink were rather high in our opinion. All the staff were outstanding and extremely well preasented. We shall return to this fine hotel when next we visit Lisbon.
from Buffalo, New York
Submitted on 29-09-2016
Overall the hotel is clean and seems modern. The room was well appointed and maid service was excellent. Downside is an incredible limited number of working elevators. This became a huge problem during the day compounded by the fact that sometimes the elevators failed. Disappointed in the breakfast. No readily available omelettes or fried eggs. Just soupy scrambled eggs. I was told by people that dined here in the evening the food was pretty good. The bar seemed nice and they did have entert... Read more
from Waco, Texas, United States
Submitted on 30-09-2016
The hotel has some rooms with great views of the river. There is a beautiful park across the way. There are many local restaurants that are reasonably priced. One dramatic flaw is very slow elevators.
from Rainhill, United Kingdom
Submitted on 08-10-2016
I won't go into too much detail as this has already been done on the IHG site but all I can say is that this is one of the best hotel stays I have ever experienced. The staff really looked after us including my daughter who's birthday we were celebrating. Fantastic upgrade (thank you so much), the concierge was knowledgeable and friendly and all round not one complaint. Fabulous views of the city, park and river from our room, great club lounge and everything we could need. Thank you to al... Read more
from Adelaide, Australia
Submitted on 08-10-2016
Very welcoming hotel in a lovely area next to a small park. Bedroom terrific -beautiful decor,comfortable bed and splendid view looking West towards the old town and the Atlantic. Good bathroom. Free wi fi. Restaurant good with excellent breakfast. Only 10-15 minutes from the airport by taxi. Only problem was the lifts-only 2 for this hotel as one was completely out of commission. Conference facilities excellent. About 40 minutes walk (very pleasant) from the Old Town.
from Lund, Sweden
Submitted on 09-10-2016
Stayed in a club room for the weekend. Spectacular views of the skyline and the river. Amazing sunrise scene from the room. Had breakfast in the lounge. Highly recommended. Good service, not very noisy and excellent prepare with eggs to order etc. In the lounge you could also enjoy before dinner snacks and drinks including Tattinger Champagne. Go here, you will not be disappointed. The only drawback is the lack of a nice outdoor pool area but how often do we need that....
from Dongguan, China
Submitted on 09-10-2016
Lisbon is a city undertransformation. Intercontinental gives you the chance to stay in a known place with staff always ready to assist you in anything you can need. The rooms and the service follow the Intercontinental standards so you will not be disappointed. Next time I come to Lisbon I will stay with them again for sure.
from Germany
Submitted on 11-10-2016
I have mixed feelings about this hotel. Some aspects are good, some not so. A few maintenance issues> Their elevator system is broken. Extremely long waits, elevators sometimes stop at every floor. The light bulbs in the both reading lights were missing, it was too dark. No power outlets next to bed and not enough enywhere else for phone, Notebook etc. Some staff was excellent (front desk, concierge, bell service), some was unprofessional (waiters) and rude (some of the attendants in the club ... Read more
from Whitby, Canada
Submitted on 12-10-2016
Stayed there for a conference. Nice luxury hotel. In walking distance to the city centre, near the botanical gardens, also close to the subway system. The only negative aspect was the elevators were slow.
from USA
Submitted on 12-10-2016
Very happy with the room and service - typical high standards for ICs. Seems that Ambassador did not get me any better upgrade than a Plat. The biggest issue (and a significant one - hence the 3-star review) is the elevator issue. I would not stay here again unless that was rectified. We wasted almost 90 minutes of our day trying to negotiate several trips up and down from our 17th floor room to the lobby to coordinate arrangements for a self-guided tour. Another irritation is the absolutely... Read more
from San Diego, California
Submitted on 13-10-2016
The rooms was actually quite spacious and nice. Good amenities. The main problem with this hotel is the elevators were not functioning properly during our stay. They would get one repaired and then the next one would go out. Makes it very difficult when a large group has to all leave at the same time or go to breakfast at the same time
from Leicester, United Kingdom
Submitted on 16-10-2016
It's a nice luxury hotel. Fair size rooms with a modern touch. Upgraded to the club room, from a normal room. The hotel somewhat recognises it members, though this area of service could be improved. The breakfast was average, nothing spectacular. On the whole, as with most Intercontinental Hotels, it's the service you pay for. The hotel provided an excellent service, ensuring our stay was hassle free.
from Geneva, Switzerland
Submitted on 16-10-2016
I spent 5 nights in this hotel for a business meeting in Lisbon. The hotel looks a bit worn, but the rooms are spacious, clean and comfortable. The quality of the sleep is excellent, thanks both to the great bed and linens and the fact that you have 2 doors that separate the bedroom from the outside corridor and this is a very smart solution to keep the noise away. During this rather long stay, I experienced a leak in the bathroom, with water coming down from the ceiling: luckily it was nothing ... Read more
from yuba city
Submitted on 16-10-2016
Good stuff: Hotel staff is friendly and helpful, rooms are clean, beds are comfortable as would be expected from a 5 star hotel. It is very well run and management does a good job with what it has. The major reason for downgrades is design Negatives: First the elevators are terrible. At times we had to wait 15 minutes. There was only one (sometimes 2) elevators serving the 16th floor and it was also used for luggage. Second - a 5 star hotel should have coffee makers and tea in the rooms.... Read more
from Paris, France
Submitted on 19-10-2016
The 5 stars of this hotel are the employees, all of which were smiling and helpful. The hotel is in a great location making it easy to get to the shopping districts and to the tourist sites. Good sized rooms with very comfortable beds! Excellent breakfast. It is an older hotel but still has the glory and luxury we expected from InterContinental.
from Bury, United Kingdom
Submitted on 19-10-2016
Stayed 5 nights in a Club Room and all the staff we came into contact with were very approachable, polite, friendly and nothing was too much trouble. They gave us every help and assistance. The hotel is convenient and the services are very good. Looking forward to returning. John H Spencer
from London, United Kingdom
Submitted on 23-10-2016
Enjoyed my stay at the Intercontinental. Not directly in the city centre but is close to the tube at Marquis de Pombal (2 mins walk). Staff are very friendly, particularly the bar staff and the staff helping to serve breakfast in the morning. The concierge in particular was very helpful trying to get me restaurant reservations. Room was lovely (although had to pay extra) to overlook the park and the city. Great views though. Shame no on-site pool or spa. Lovely hotel in a lovely city.
from Saint Augustine, Florida
Submitted on 25-10-2016
The room was nice with a good view of the river. It was very clean. We found the concierge staff vary from very helpful (the lady) and very condescending (man). There are very few restaurants in walking distance.
from Terrigal, Australia
Submitted on 01-11-2016
We stayed for one night prior to joining a river cruise. Most enjoyable experience: from the extremely polite, courteous and efficient young lady at check in, to a spacious room with a nice view of the castle and the river, and a very expansive and enjoyable breakfast buffet at a very reasonable price. All staff encountered were very polite and friendly. We would definitely recommend this hotel.
from Stockport, Manchester. UK
Submitted on 01-11-2016
And not one complaint! From checking in at 1am reception were really helpful and friendly Rooms were large and very nice as were the bathrooms Breakfast was amazing !!! Too much choice !! Great location ! Special mention to the concierge He went out of his way for us Very polite and helpful as trying to get a good restaurant on a sat night for 16 was not a problem for him to sort Also got a nice bottle of fizz and cake in the room for the birthday boy ! Thank you again to all the staff :-... Read more
from Denver
Submitted on 01-11-2016
Great staff, nice hotel! This hotel has a wonderful staff, they go out of their way to welcome you when you first arrive, overall experience was very positive and the rooms are very comfortable. I really like the gym as it open 24 hours and so when I can't sleep it's nice to be able to go run on the treadmill,or an elliptical machine and do some light weight workout to stay in shape...Hotel has a very nice bar and restaurant located on the main floor.... I did not dining or enjoy a beverage at t... Read more
from Hyattsville, Maryland
Submitted on 01-11-2016
This hotel is in transition from the Tivoli to the Intercontinental. The bedrooms and bathrooms are nice. The lobby needs updating and only two of three elevators were working, often causing delays. That said, staff was helpful, the breakfasts were good and the location though in the business district m, was on the main thoroughfare thru the city and near the park that is the first stop for most of the tour buses. It was quiet and near several good restaurants. The concierge staff was very help... Read more
Submitted on 04-11-2016
Very hard to get an accurate room review depends onwere u look at it .we travel with windstar or AMA. Waterways and the room categories always differ fro m trip advisor we only book through our travel Agent so very difficult to tell were best deal is. The 2nd time we stayed at intercontinental was better because of the room.the elevators were always not working, some people wanted 15 min for the elevator. That is not acceptable for the price paid The breakfast buffet opens at 7.30 but some peop... Read more
Submitted on 08-11-2016
Accommodation fully paid in advance, but credit card charged after leaving for the full amount, which hotel wont't refund, despite emails, phonecalls, and being an IHG member. hotel a bit far from the city, bed comfortable.
Submitted on 08-11-2016
Beautiful hotel with the best views of Lisbon! The room was very spacious, the beds so comfortable . Clean and well appointed. Great fitness room and wonderful restaurant. Overall a great stay and the staff was outstanding.
Submitted on 09-11-2016
My husband & I recently stayed for 3 nights at this hotel in an executive room on the 9th floor overlooking the nearby park & old Lisbon. We found the room to be very comfortable & especially like the Nespresso coffee maker &, of course, the lovely bed ! Other useful touches was the UK electrical socket on the desk & the charger point in the large safe which meant you could lock phones etc away while recharging them at the same time. The breakfast was very good. Plenty of choice, hot & cold & ... Read more
from Pompano Beach, FL
Submitted on 15-11-2016
on first glance this place is all about appearances. We were here for 3 days as part of a pre tour package with Uniworld River Cruises. Language barrier was a factor but the staff was hit or miss when it came to being friendly and helpful. There is a renovation of some kind going on in this hotel and all the lifts were not functional during our stay which made it a royal pain to come and go from your room at times having to wait between 10 and 15 minutes to get to the ground floor. As a matte... Read more
from Dubai, United Arab Emirates
Submitted on 15-11-2016
Not like many other intercontinental hotels i went to this one is a small 5 stars edition Went there for business trip with a group of guests and colleagues. We used almost all the facilities in the hotel. People in general in Lisbon are friendly and not demanding at all. The hotel business center is small but all you need is there. Hotel rooms or most of themdont have that great view so great hotel for business but i dont think its a great place for vacation U can find better authenti... Read more
Submitted on 16-11-2016
Quality hotel, we were upgraded to an executive room, very comfortable, clean and spacious. Plenty of hangers in the wardrobe. The restaurant was good, the bar staff excellent, had a really enjoyable evening there.
from Birmingham, United Kingdom
Submitted on 16-11-2016
We stayed here with our 9 month old son & were treated fantastically. Our room was of good standard with great view & a large en suite. In my opinion breakfast could have been better, there is a huge selection of food - almost too much & I thought the cooked option could've been better. The staff were wonderful & super helpful, I'd certainly recommend staying here.
Submitted on 16-11-2016
The staff at the intercontinental really know their stuff and are very welcoming! From the moment you arrive to check out they always meet you with a smile and how may I help you. Restaurant was very good and offered some good local options. The bar staff is very professional and can put on a great show....they will make you feel welcome and if you don't know what you want to drink they will help you pick out a good drink. View are great at sunrise and sunset. Location is very good as well.
from Llandrindod Wells
Submitted on 18-11-2016
Everything about this hotel was wonderful. Every single member of staff was extremely professional and so very friendly. Everyone made us very welcome. The food , the room , the view , the location , was excellent! We shall go again!!!
from Dublin, Ireland
Submitted on 18-11-2016
We visited the IC Lisbon as part of a trip to celebrate an anniversary, we found the hotel easy to reach from the airport, and despite a not great first impression the hotel and service won us over as our stay progressed. On arrival the hotel was very busy with a large conference, and between a receptionist in training, an early arrival, reactive porters, queues at the elevators etc we where initially a little disappointed. However, when we returned to the hotel, and got access to our room thin... Read more
from Makati, Philippines
Submitted on 21-11-2016
Intercontinental Lisbon, Portugal is at the heart of the city but in a very safe place. It is walking distance from a mall, a cozy affordable restaurant run by a family. The staff are warm and hospitable. The rooms are perfect to the last detail. Very comfortable bed with new very clean towels. The toiletries were also the top quality. Food is tasty with variety. I definitely recommend this hotel to all travellers who want to relax and be pampered.
from Fort Mitchell, Kentucky
Submitted on 22-11-2016
The staff is terrific. We had a problem with a cab driver and the hotel staff was their to help. They felt bad about our experience through no fault of theirs and up graded our room. They pointed us in the direction of a wonderful local place to eat. This hotel is in the heart of the city and close to the hop on hop off bus stop and within walking distance of the major shopping boulevard.
from London, United Kingdom
Submitted on 23-11-2016
Had a night in Lisbon for work; the InterContinental is well located and connected. The room was modern and large. Breakfast was plentiful and tasty. All at a decent corporate price, compared to many other European cities for business travels. Would stay again if/when in Lisbon
from Vicenza, Italy
Submitted on 24-11-2016
Stayed here for a weekend in November to celebrate wife's birthday Location is not too far from airport (10 euro cab) and close to great shops and restaurants on Ave de Libertdad. Staff was very friendly at front desk and concierge. Lounge on first floor is relaxing but could offer longer happy hours and Sekt at breakfast. Breakfast at restaurant is a free for all and quite noisy and fairly uncivilized. Bar is straight up weird with freaky people working there. It has a weird vibe and afte... Read more