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Royal Sonesta Panama

Panama City All Airports, Panama (PTY)

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Based on 388 reviews
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Royal Sonesta Panama
Calle Ricardo Arias<br/>Bellavista Via Espana, Panama City, Panama 00000


Based on 388 reviews
from hursomhelst
Submitted on 26-03-2016
We arrived late in the evening after a 12 hour journey, the staff in front of the hotel just looked at us and did not offer to help us with our luggage or open the door. We checked in and got to our room, it had some stains on the carpet, the TV was hanging in an angle on the wall, there were no bathrobes and no floor towel for the bathroom but these were all minor things and as it was after midnight we just wanted to take a shower and go to bed. That's when we noticed that the bathroom had not ... Read more
from alr4444
Submitted on 16-04-2016
We stayed at the Royal Sonesta on a friend's recommendation for the value. It is a great value and the rooms are nice and spacious. The valet parking is very easy and convenient. The staff is very helpful, although their restaurant recommendation close by was a travesty. The location leaves something to be desired if you want to walk to restaurants or bars close by. The pool and roof top pool bar are very average. For the money, it's good for an overnight in Panama City but there are also ... Read more
from New York City, New York
Submitted on 24-04-2016
The casino is pretty standard for Panama City, a little on the smaller side, with machines and a few tables. The security was good, and the workers looked fairly happy. The atmosphere was nice, though not that crowded
from Lima, Perú
Submitted on 21-05-2016
I was with my friends in September on vacations, people very friendly and the other more less, but in general was fine, I stayed only one night, so I arrived very early and them I went to tours with my friends, and the next day, the build is incredible, the view awesome, and the piscina ??????????????? the break fast is ok! Is buffet is nothing different to the others hotels, the locations is near to many restaurant and hard rock hotel I went to walking, the zone is secure but at night... Read more
from Spokane, Washington
Submitted on 26-05-2016
We were with my family very comfortable, the breakfast are delicious especially on Sundays. The service is very good, sometimes a little slow but the waiters always they have smile on your face.Air conditioning in the restaurant at night is very cold but if you eat "Sancocho de pollo" you can forget this!
Submitted on 31-05-2016
I read some of the reviews, one in particular by a couple complaining. I have stayed at this hotel several times, and never had any complains. If fact, when you check in, you are greeted with a complimentary fruit drink. I just hope that the casino opens soon. I will be back.
from Indianapolis, Indiana
Submitted on 13-06-2016
My boyfriend and I spent two nights in the Royal Sonesta Hotel & Casino. We were disappointed that the casino was under construction. The hotel rooms were large and clean; however, getting to the room was a chore. At least one of the hotel elevators was not working every day.
Submitted on 15-06-2016
Where do you start. Rooms spacious, beds very comfortable. Bathrooms huge and wonderful. Great gym, sauna & Jacuzzi. Breakfast was perfect and Gabriel is the very best ! Front desk incredible people. It's really home away from home. Great value for the price.
from Zurich, Switzerland
Submitted on 16-06-2016
Good location, great rooms with very comfortable beds, great view, great breakfast, nice staff. Pool on the roof! Only bad thing is that some areas of the hotel are not really nice (pool area, casino) they could do more but they just leave it as it is.. That's unfortunate because all the rest is great!
Submitted on 27-06-2016
Fell far short of expectations. Rooms are nice but maid service was inconsistent, with towels and amenities fluxtuating in quantity from day to day. Air Conditioning in rooms failed and was out for over two days!!! Tropic heat was suffocating as windows did not open and temperture in rooms soared over 80 degrees F at night! Hotel staff offered little in way of sympathy or redress and was dishonest with updates. Roof pool is unimpressive, lacks sufficient towels and has Spartan ambiance. Sa... Read more
Submitted on 23-07-2016
?олод?? ?ена ка?е??во о?ен? п?и??но ?дивл?е?, го??еп?имн?й пе??онал, пе?ега?и??? но?? или две ?амо ?о дл? за?оби?ан Aprosiate for price and quality, we'll come staff , fully satisfied with food as well
from Seville, Spain
Submitted on 24-07-2016
Room was comfortable. Nice view, big comfy bed. Slept very well here. However, service from staff was horrendous. front desk and restaurant staff were very rude and not helpful. Breakfast was terrible. The first day there was an omelette bar and the next three mornings not. We are staying in Panama City for another 3 nights and have decided to change hotels.
from Amsterdam, The Netherlands
Submitted on 30-07-2016
This hotel is not from this time old fashion it was ones I think a nice hotel but now to old they better close the hotel and redesign it Water is not working all the time Breakfast is terrible you get sick from the fried eggs If you want a taxi do not order it in the hotel they ripe you off they ask 4 to 6 time to much
Submitted on 10-08-2016
Nice hotel with big rooms and great views from the upper floors and restaurant on the top floor. When I was there the casino was not in operation. The pool on the roof is very small, but the gym is decent with everything you would expect. Breakfast is good and the extended opening times are useful if you want to make an early start or have a long lie in. The hotel is very near to the Metro and there are plenty of restaurants in the area. There is also a large supermarket nearby. The hotel also h... Read more
from Springfield, Massachusetts
Submitted on 13-08-2016
This hotel is beautiful. But that is the best thing about it. We walked into the lobby and were amazed by the splendor including 9 Chihuly chandeliers. The desk staff was friendly. Unfortunately, that's when things got difficult. Very few of the elevators worked and the hotel was packed. As a result, we ended up eating in the room instead of going out for dinner because we couldn't tolerate the wait for the elevator. The quality of the food at the breakfast buffet was fine. But the staff... Read more
from New York, New York, United States
Submitted on 17-08-2016
We checked in to a very large, very dark, dirty, warm room. The carpeting was stained all over, it felt as though the AC was broken, there was insufficient lighting and the bathroom appeared to still be undergoing renovation. I went back to the front desk and asked if this was a "normal" room. They said they would have someone check and if we weren't satisfied they would show us a different room. The maintenance guys came up and said they'd put in another lamp (that wasn't going to resolve the i... Read more
from New York City, New York
Submitted on 17-08-2016
Check in was pleasant; however our suite wasn't available due to maintenance issues upon arrival. Nice hotel that doesn't pay attention to detail. Rooms are spacious, but you have to call for towels and tissue. Spa is nice, but the Jacuzzi was dirty. Restaurant and bar are nice, but it may take twenty minutes to get to either one because only one elevator bank is working. Garbage receptacles in lobby areas not cleared periodically. Check the mini bar and make sure what they say is there re... Read more
from Brooklyn, New York
Submitted on 23-08-2016
We stayed in a business suite 2009, which was roomy and spacious. Hotel amenities include a Jacuzzi, sauna, and steam room, however, the Jacuzzi was dirty, the steam room wasn't working, and the showers outside the sauna-shower heads sprayed water everywhere. The little thing create the difference between a mediocre and great experience. Elevators are slow; garbage isn't removed frequently; have to monitor the mini bar to ensure no unwanted charges; had to call the front desk for toilet tissu... Read more
from Scarborough, Tobago
Submitted on 31-08-2016
The location of this hotel is ideal close to supermarkets shopping and transportation. the breakfast is tremedous the only shortfall is that we went as a group we had different rooms on diffferent floors the card for the room is used in the elevator it doesnt give you access to any other floor otheer than the floor you are on
Submitted on 02-09-2016
I had an overnight stay and if it wasnt for the awesome service from the staff I would have left. The in ruins. The lobby smells like mold. The casino is shut down due to flooding and it smells awful. The rooms are falling apart. This is not The Royal Sonesta I know in other places.
from Wiener Neustadt, Austria
Submitted on 05-09-2016
We chose the hotel, because we wanted to try something new and in middle of the city. We booked 3 rooms for the weekend. The hotel is really nice, clean, and quiet. At the checked in the agent was polite and smiling, was a really fast check in, we requested room close to each other but were not rooms available in the same floor but was ok for us, no issues. The room was really clean and big - we had a Sonesta King room. We suggest just 2 things: more ilumination (ex. in the entrance of the room,... Read more
from Los Angeles, California
Submitted on 07-09-2016
Just arrived and we are already in love Hotel is centrally located and so far everything is very nice. Breakfast is on the 26th floor with a 360 degree view of the city.. Breakfast is served until 10: 30 AM which is very nice for those who need their beauty sleep
Submitted on 13-09-2016
Very nice hotel. Room's were cleaned to a high standard daily and were spacious and light. The breakfast was always good and a wide selection of fruits, continental options and meats. The rooftop pool was a little small but was kept clean and was a nice temperature. My only real criticism of this hotel was that the lift service was inafficient, at times I was waiting for a lift for up to 5 minutes. Staff are friendly enough. I would stay here again if I returned to Panama.
from Panama City, Panama
Submitted on 13-09-2016
The people at Royal Sonesta are not receiving per diem what they expected, so they cut maintenance. As a result, the bathroom made horrible noises, the air conditioning ditto, and even the soap dishes were askew. Once you passed the first floor of parking, it was dark and full of garbage. The food was mediocre except for the croissants, which they served in a warm dish. I will never repeat this experience.
from Toronto, Canada
Submitted on 15-09-2016
So I have now stayed at this hotel several times over the last year or two and while the service from their staff remains top-notch, the hotel has really rapidly gone downhill in terms of quality of the hotel itself. I found many times the lobby air condition either wasn't on or wasn't functioning that well. And the week I stayed here, it really wasn't all that hot out, especially for Panama. The elevators have remained a disaster since the opening of this hotel! Unfortunately, this just s... Read more
from Calgary, Canada
Submitted on 21-09-2016
Central location just off Via España in a safe area of PC that has a lot of restaurants nearby. It is also a block from a Rey supermarket, banks and 2 blocks from the metro, which is great to get about. Staff at reception were helpful and did speak some English, some better than others. Lobby area is very pleasant with coffee and chairs to sit back and relax. There are 2 elevator banks; 1 in the lobby and the other in the casino area (which isn't open currently and very empty looking). Of the ... Read more
from Ames, Iowa
Submitted on 23-09-2016
The rooms were nice and clean. The bathroom plumbing/drainage was a little substandard but maintenance was able to fix the problems as they occurred. The elevators were unreliable and often many were shut down. This made it difficult as we were on the 18th floor. You had to plan way ahead in order to ensure you could get an elevator and get where you had to be on time. - this elevator point is what prevents me from giving a "Very Good" rating.
Submitted on 29-09-2016
The staff was helpful, the bed was super comfortable, like sleeping in a cloud and the included breakfast was always great. We also had dinner at the restaurant (top floor) and it was perfect. Great service and nice view of Panama City, the food was heavenly. I will definitively stay again on my next visit to Panama.
Submitted on 15-10-2016
Imagine my surprise when I went to write this review to find that the Hotel where we stayed in Panama about 1 month ago has changed names! We stayed in the Royal Sonesta Hotel & Casino, but it is now Eurostars Panama City. No matter the name, the stay was the same. We booked a room and when we arrived we were told that a room of that type was not available. The clerk offered us an upgrade to a larger room with better amenities at the same cost as the one that we had booked on Expedia. We we... Read more
from Newport Beach, California
Submitted on 15-10-2016
Regret to say that it is one of the worst experiences in the last decade! I travel all over the world, and yet I'm perplexed of the lack of service, hygiene and customer care. I'm still here for the 4th consecutive day and the shower is totally clogged, the room even though I have a business/Junior suite is filthy. I have to call and call to get it clean to international standards. Never vacuumed unless you stay at the room till it gets done. No enough towels, no toiletries, cheap breakfast (t... Read more
from Portland, Oregon
Submitted on 16-10-2016
We stayed at the Royal Sonesta Hotel and Casino and now less than a month after our stay see the name has changed. Not our 1st surprise. Our 1st surprise is that when we originally booked our stay there was nothing on the website that stated the casino wasn't open yet. The idea of an attached casino was the reason we chose that particular hotel. We decided to overlook that because we were already there before we discovered it. The rooms were spacious and clean, we were on the 20th floor and had ... Read more
Submitted on 22-10-2016
This hotel recently changed owner and maybe that is why there is some improvements needed. The rooms, amenities and infrastructure was ok... But there is a general lack of organization at reception, thought the staff were friendly. I hope with better management it will improve.
from Torio, Panama
Submitted on 23-10-2016
We did visit this Hotel many times. It is now owned by a european company. unfortunately you can see it is not the same owner anymore for example at the breakfast we loved to go to the chef and order our omelet not there anymore or one morning no toaster for the bread. I hope they will come back to the same standard as before
Submitted on 26-10-2016
Eurostars (although no cab drivers know this name as it has just changed from Sonesta Casino) was great value for us. Large very clean room, good facilities, check in and out was very slow but I'm getting used to that in Central America
from Las Cumbres, Panama, Panama
Submitted on 01-11-2016
Now, I did not actually stay here, but I attended a wedding party here and let me tell ya'... this hotel is a piece of... work. First, they had only 3 elevators working to get everybody up to the room, which was on the 26th floor. It took us 45 MINUTES to get an elevator to the room. Guests were waiting to go up, and could not take the stairs even though they were staying on the 5th floor. This was a mess, and an annoyance to have to wait 45 minutes for an elevator like cattle. I can only imagi... Read more
from Philadelphia, Pennsylvania
Submitted on 06-11-2016
This hotel was just OK. Breakfast was disappointing and the shower didn't drain properly. There are better hotels in the area, I wouldn't stay here again. Location was really the only positive. The staff was helpful with getting taxis and giving directions.
from Buelach, Switzerland
Submitted on 19-11-2016
For us the hotel was located conveniently and we were close to all our planned activities. The rooms were very clean and the beds comfortable! The view is quite nice as well! The rooftop has a small, quite cozy pool area. Thanks to booking through the hotel website we received a welcome drink. The staff was friendly. I bought a surprise for my boyfriend, which they forgot unfortunately. Also, the time seems to run differently in Panama and things are simply done slowlier.
from San Juan, Puerto Rico
Submitted on 22-11-2016
This hotel is well located and the rooms are really nice. The beds are really comfortable and has many amenities for guests. On the other hand, they always have issues with the keys. They tell you to go to one room and then give you the wrong key or even worse, lock you out of the room you were assigned. It looks as if the hotel was being remodeled because some elements were missing. I was locked inside the shower because the door had no knob. We had to ask for towels all the time. The breakfa... Read more
from San Francisco, California
Submitted on 03-12-2016
I really liked my stay at the Eurostars, clean room, comfortable bed, good breakfast on the 26th floor, and a helpful staff from the guys who open the door at the front to the waiters on the 26th floor restaurant. The internet was really good, there were several English TV stations, bathrooms are large and luxurious by my standards. I was not even booked to stay here, I was booked at the Continental next door, I booked that hotel in September and was getting email confirmations of my 1 week st... Read more
from Caracas, Venezuela
Submitted on 05-12-2016
A nice hotel in a good location near everything. Really big rooms withmarble bathrooms and breathtaking views, especially from the 26th floor restaurant. I always tought it was only for casino players, but I stayed there when I was stranded due to a delayed flight and was a pleasant surprise. Will definitely stay there on my next visit to Panam.