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Novotel Maastricht

Maastricht, Netherlands (MST)

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Based on 824 reviews
Room & Rates

Superior Room, 1 Double Bed, Pool View

1 Full Bed
Entertainment - Free WiFi and cable channels
Food & Drink - Refrigerator, minibar, coffee/tea maker, and 24-hour room service
Sleep - Blackout drapes/curtains
Bathroom - Free toiletries and a hair dryer
Practical - Safe, desk, and yard; free cribs/infant beds available on request
Comfort - Air conditioning
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Superior Room

Superior Room

1 Full Bed
258-sq-foot (24-sq-meter) room with garden views

Layout - Separate sitting area
Entertainment - Free WiFi and cable channels
Food & Drink - Refrigerator, minibar, coffee/tea maker, and 24-hour room service
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Sofa bed, safe, and desk; free cribs/infant beds available on request
Comfort - Air conditioning
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Superior Room, 1 Double Bed

Superior Room, 1 Double Bed

1 Full Bed
258-sq-foot (24-sq-meter) room with garden views

Layout - Separate sitting area
Entertainment - Free WiFi and cable channels
Food & Drink - Refrigerator, minibar, coffee/tea maker, and 24-hour room service
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Sofa bed, free newspaper, and safe; free cribs/infant beds available on request
Comfort - Air conditioning
Non-Smoking, wheelchair accessible
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Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

1 Full Bed
215-sq-foot (20-sq-meter) room with garden views

Entertainment - Free WiFi and cable channels
Food & Drink - Refrigerator, minibar, coffee/tea maker, and 24-hour room service
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, desk, and yard; free cribs/infant beds available on request
Comfort - Air conditioning
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Novotel Maastricht
Sibemaweg 10, Maastricht, Netherlands 6227 AH

Make yourself at home in one of the 94 air-conditioned rooms featuring refrigerators and minibars. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Don't miss out on recreational opportunities including an outdoor pool and bicycles to rent. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Grab a bite to eat at the hotel's restaurant, which features a bar and a garden view. You can also stay in and take advantage of 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge. Breakfast is available daily for a fee.

Business, Other Amenities
Featured amenities include high-speed (wired) Internet access (surcharge), a business center, and limo/town car service. Self parking (subject to charges) is available onsite.


Know Before You Go

  • Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.


The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: EUR 18.50 per person (approximately)
  • Fee for high-speed Internet (wired) in public areas: EUR 5.95 per night (rates may vary)
  • Self parking fee: EUR 7.50 per night
  • Pet fee: EUR 20 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Mandatory Fees and Taxes

You'll be asked to pay the following charges at the property:

  • Deposit: EUR 50 per stay
  • A tax is imposed by the city: EUR 4.58 per person, per night. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

  • 24 Hour Room Service
  • 24-Hour Front Desk
  • Babysitting
  • Business Center
  • Concierge Desk
  • Dry Cleaning Service
  • Elevator / Lift
  • Game Room
  • Gift Shop on Property
  • Kiddie Pool
  • Laundry Services/Laundry Facility
  • Lounge/Bar
  • Multilingual Staff
  • Outdoor Pool
  • Outdoor Seasonal Pool
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 824 reviews
from Oudenaarde, Belgium
Submitted on 27-04-2016
Good location, close to the city centre, helpfull and friendly staff, spacy and clean rooms, delicious breakfast. And... the swimming pool was cool. Highly recommendable for families as well as for couples, singles or businessmen
from Amsterdam, Noord-Holland, Netherlands
Submitted on 28-04-2016
Visited this hotel on a Monday and a Thursday. Both days I booked breakfast and dinner. Both days they forgot me to give the proper amount of dinner cheques, which included coffee. When I got those cheques only after showing my reservation, twice they wanted me to pay for the coffee. The waiter who wanted me to pay, was instructed to do so by his boss and got a lot of heat from his superior when he accepted my printed reservation. But he got burned by his boss "He told me not to do this and sai... Read more
from Guildford, United Kingdom
Submitted on 12-05-2016
The hotel had all the facilities my wife and I needed and was a great success for our one night stay. Breakfast was extra at 15 Euros each and of good quality. The essential for me was parking, although there was a 7.50 Euro charge. Not a high price to pay for comfort and a degree of damage protection. Parking in the centre would be possible, but probably nowhere near your hotel.There is a free hourly hotel shuttle bus that will take you into the town centre, but you have to make your own way ba... Read more
from Winterthur, Switzerland
Submitted on 13-05-2016
My company had booked two rooms for three nights for a business trip to Maastricht. Unfortunately, the internet connection did not work on day 1 as well as for a good part of day 2. As having internet connectivity was critical for our trip, we firstly complained several times and finally asked for compensation. We suggested a 50% reduction on the stay, as the lack of internet made the first half of the stay pretty much useless. The general manager promised to check with the internet provider. Wh... Read more
from Paris, France
Submitted on 16-05-2016
Novotel Maastricht is not in the city centre, but rather a 15-20 minute walk from the train station in a different direction from going to the city centre. The walk is not that pleasant from the train station. The hotel provides a shuttle that runs from 8am to 6pm, one shuttle per hour on the clock, but it takes only 6-7 passengers in each journey, and they don't take guests back to the hotel. The staff at the front desk were generally nice and efficient. The rooms, however, were quite tired. Th... Read more
from Gorinchem, The Netherlands
Submitted on 29-05-2016
Fairly high price for accommodation. The hotel has been upgraded but in general the upgrade has been done poorly. At a rate of135 euro per room inclusive of breakfast its rather expensive. Not worth the price. In adequate reception when checking in late.
from Scunthorpe, United Kingdom
Submitted on 01-06-2016
Just got back to the U.K. Yesterday from staying at this hotel. Had an absolutely superb stay. A clean well kept reception area with very welcoming and friendly staff which nothing seemed too much trouble for them. The room was very spacious and clean the only down side was for the tea/coffee making facilities it was polystyrene cups. As for the pool area was lovely to be able to sit out there and have drinks served to you. The only thing that was mildly dissatisfying was when we ordered a cockt... Read more
from De Panne, Belgium
Submitted on 12-06-2016
Very nice hotel, kind and very helpful staff, nice and very clean room, very good beds, not noisy. Wonderful dishes, delicious and nicely presented : great 3 course menu for 27,50 euro ! nice terrace and great breakfast . I just found the tourist tax a bit high but not the fault of the hotel > I would recommend this hotel.
from Fareham
Submitted on 13-06-2016
I received very friendly service at this clean and well situated hotel. ordered room service, which appeared quickly, Wi-Fi worked well and was free. Plenty of parking on site and a nice breakfast. Have stayed before and its always very
from europe
Submitted on 19-06-2016
Novotel is like McDonald's, tasteless uniformity. Well, that's no longer true. This Novotel in Maastricht is the worse Novotel have been to in years. The price is good for a deserted Sunday night. The cost for 2 mediocre breakfasts is outrageous though. The hallways are smelly and worn out. Beds are old and way over the hill. Most appalling; when ordering 2 drinks at the bar and asking for a glass of water on the side we had to pay the water. What is this!! Maastricht is much to nice to be spo... Read more
from New Delhi, India
Submitted on 30-06-2016
at first instance the hotel looked small from outside but as you see your room , you feel very comfortble and relaxed, the hotel provided us extra folding double bed cum sofa for the child, which was excellent. full led tv with lots of kids channel, a dedicated playing area for small kids, playing ground with swings and slides, a special kids menu for dinner. i was very satisfied and could'nt ask for more. additionally they provide hourly shuttle service to central station and city center. there... Read more
from Munich, Germany
Submitted on 08-07-2016
Normal Business Hotel, location on the outer skirts of Maastricht. if you have a room facing the street, be aware you can't sleep with open window due to traffic noise. Not many restaurants around in walking distance. Staff super friendly and helpful. Bit on the downside 7.5 Euro for parking overnight :-(
Submitted on 17-07-2016
We received a very warm welcome, everybody in Maastricht is so kind and helpful. It is just off the centre, very quiet. We booked through a travel agency and I had told them about the Gluten and Lactose situation and even though the hotel seemed not to be aware of this situation the Chef of which here I personally thank so much improvised some very good gluten free food, I only wish they had provided also lactose free too but I managed to get some items from a store which was around 1Km away. Th... Read more
from Lee-on-the-Solent, United Kingdom
Submitted on 17-07-2016
My wife and I stayed at this hotel for three days when visiting Maastricht to attend a concert and I have to say that I find the comments made by the reviewer 'VoyageurEurope' quite incomprehensible. The staff were extremely friendly, courteous and helpful: the rooms were comfortable, providing for an excellent quality of sleep and I had no problem with the housekeeping. The outside area was clean with an excellent swimming pool. My only criticism relates to the breakfast which I cons... Read more
from Staffordshire
Submitted on 20-07-2016
My wife and I stayed for two nights at Maastricht Novotel whilst attending the Andre Rieu concert in the city. The hotel is modern and has a variety of rooms, a restaurant, bar and outside seating area near to the hotels own swimming pool.We opted for a superior room which was well appointed and no problems there at all. The hotel is located a few kilometres from the city centre and there are no cafes, pubs or restaurants nearby. The hotel does have a free shuttlebus which takes guests to the... Read more
from Hertfordshire
Submitted on 28-07-2016
We visited Maastricht to hear Andre Rieu performing in the Vitrof. We had delayed making our hotel booking, which meant that there were no rooms in the city centre. We were pleased to be able to book a couple of nights at this hotel which is located on the other side of a busy dual carriageway, so not in the main city centre, but only a 5-7 minute taxi ride from the station or city centre. We couldn't hear any traffic noise from the road. The hotel was modern and spacious, with a pleasant garde... Read more
Submitted on 03-08-2016
Thank you to the lovely staff who helped us throughout our visit. Great language skills and keen to offer advice. Quite possibly the quietest hotel I have ever stayed in despite being very busy. No nightime disturbance of any sort! Rooms are good but a little worn. Shower was lovely and separate toilet was good news! Pool is great but a bit nippy, breakfast is a really good continental selection. Lunch and dinner are slightly pricey but fine. Only a 15 min walk from town and the station or... Read more
from Encounter Bay, Australia
Submitted on 24-08-2016
Sayed here as part of the Andre Rieu concert package and thoroughly enjoyed our stay. Staff were friendly courteous and helpful. Food was great and transport to the city centre was hand and free. Beds were clean and VERY comfortable. Andre Rieu concert was fantastic too.
from Burwell
Submitted on 24-08-2016
Stayed at this hotel for 2 nights. Amazing food in the mornings and night, really friendly service! The twin room was brilliant with two double beds and great bathrooms. Fully recommended and I'll definitely be looking out for this hotel chain in the future! Thanks for a nice stay.
from Nottingham, United Kingdom
Submitted on 26-08-2016
We have stayed in many hotels worldwide of all classes From budget to 5 star but the Novotel Maastricht 4 star - No way I sometimes wonder what some people expect from reading reviews. Before I booked this hotel I knew it was not near the city centre and that parking was charged for, also that the (poor) shuttle bus could not pick up in Maastricht for a return journey. This information is easily available on various web sites. This is the first 4 star hotel that I have stayed in that pro... Read more
from Teddington, United Kingdom
Submitted on 26-08-2016
Check was painless as had booked through with, did not even ask for a passport or a deposit. Hotel is generally clean and well maintained beds comfortable and breakfast was worth the ‚?¨18 Room had an potion to turn the sofa into an extra beed should the need have arisen. Parking was readily available and safe.
from London
Submitted on 03-09-2016
We stayed here for 1 night to break up a drive to Germany. It is a lovely hotel with really friendly staff. They all speak lots of languages:) room was great. Kids slept on a sofa bed and toilet was in a separate room to bathroom. Pool was good if a little cold! Lots of sun beds and a playground for kids. Really accommodating for children. They also put on a shuttle into city and we went out for dinner. Do get the hotel to give u card for local cab as then price is fixed, we called and he p... Read more
Submitted on 10-09-2016
Situated hald a hour walk from centre, food is ok, rich breakfast, has pool outside and a little corner where children can play. Is a relaxed place, partially new-partially outdated- really worth the 4 star rating
from Edinburgh, United Kingdom
Submitted on 16-09-2016
This is a typically quirky hotel from Novotel. The room was comfortable, although not large. The reception area modem and clean. The bar and breakfast/dining area were quite nice with lots of glass looking out on to the garden and pool. The real problem was the staff who, although they were friendly and very willing to help, just didn't have a clue. Everything that we asked them to do seemed to be something they were doing for the first time and it consequently took far longer than it should. I ... Read more
from Cardiff, United Kingdom
Submitted on 17-09-2016
Anyone that has stayed at Novotels in the past must pretty much know what to expect. Budget accommodation, service and comfort. Let me be honest and say that the accommodation is no better than your standard Novotel European hotel. I personally have no problem with this - uniformity means familiarity which, as a frequent traveller, is important. As-per the title of this review, it is the staff at the hotel that makes it stand out from other Novotels. I don't know how to describe it but every si... Read more
from Bruges, Belgium
Submitted on 27-09-2016
Classic Novotel hotel : the room and the setting look like any other Novotel. Nothing that makes you particularly excited. Beware : the hotel is difficult to find with the current roadworks going on around Maastricht : very frustrating as you see the hotel when you pass by on the highway but you're not able to leave the highway. Internet quality was really poor. Not what I'm used to at Novotel. Breakfast is OK, but please put some cups next to the coffee machine that can contain a cappuc... Read more
from Perth Aus
Submitted on 27-09-2016
Where to begin? At the beginning - apart of a free drink our platinum status was not acknowledged. After the check-in we went to our room to freshen up and get ready for our pre-dinner drink and looking forward to enjoy dinner in the out-door area. We went to the bar with our drink voucher and saw that two draught beers were available, Heineken and a local beer called Palm. We ask for the Palm and the barmaid in no uncertain words told us we could only have the Heineken from the tap. After a dis... Read more
Submitted on 29-09-2016
My husband and I booked a stay in this hotel via a voucher delivered in a magazine in Belgium, Flair, at a promotional rate. We were not disappointed, since it's a really nice hotel, very classy, with all the amenities a four star hotel is supposed to have. Extremelly clean and well kept by a very skilled staff of professionals, we were impressed by the warm welcome we had. Everybody speaks perfect English and at the reception we even had a very polite and nice gentleman who speaks good French, ... Read more
Submitted on 17-10-2016
Very friendly and helpful staff. Useful shuttle in to the city, but walking was barely 25 minutes, as informed. Onsite parking, although chargeable at £7.50 per day. Restaurant was comfortable and friendly, and the meal we had was without criticism. Breakfast was more than adequate, buffet style, and varied. We really enjoed our stay.
from Amsterdam, The Netherlands
Submitted on 24-10-2016
Checked in early and received two rooms on the 4th floor. The hotel is about a half-hour walk from the old town so we opted to take the shuttle, which runs on the hour. It was a little cramped but generally quite convenient. The private taxi service back was a shared-ride van which, while a little unexpected, was also just fine. Breakfast was ample and the room was fine. My only negative experience was the shower. There was NO hot water and the pressure was incredibly weak. Not how you wa... Read more
Submitted on 31-10-2016
In plus: - staff was very friendly and helpful - free shuttle bus to the city centre/train station - location good for people travelling with a car, as the hotel is close to highway - parking not expensive comparing to other Maastricht hotels In minus: - the hotel is not clean - in our room we had stains all over the carpet, the bathroom could be also cleaner - paper thin walls - once in a room you get a general feeling that the hotel is old with its finest hours long gone - breakfast - big d... Read more
from Leiden, The Netherlands
Submitted on 07-11-2016
We stayed in this hotel for 2 days. The staff of the hotel, especially the staff who serves breakfast (and makes eggs) and staff who works at the bar at night are unfriendly and more concerned in doing nothing. They don't make you feel at home in this hotel, nor are they willing to pretend they are friendly. The Limburg cake you can buy in this hotel is nowhere near the quality of an original limburg cake, but more like a cheap supermarket cake. The beds are very hard. Pillow selection is no... Read more
from Maastricht, The Netherlands
Submitted on 15-11-2016
The hotel itself is so wonderful, the food, the staff and the rooms are exuisite. The pool wasn't an option for us as we stayed in October, but it looked extremely inviting enough.. The food was great, and it came with perfect service. The rooms were the basic type, not too fancy but fresh, crisp and simple. The Novotel did it once again, nailed it to perfection. Will be continuing our visits to them for a while to come.
from Ankara, Turkey
Submitted on 20-11-2016
Very quick check in with smiling welcome. Very helpful staff. Breakfast was very delicious. Maybe parking should be free for guests. Bar atmosphere is nice . Takes about 20-25 minutes to walk city center