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Barcelo Maya Tropical - All Inclusive

Abreojos, Mexico (AJS)

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Based on 4935 reviews
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Room & Rates
Superior Room, Garden View

Superior Room, Garden View

1 king bed or 2 double beds
409-sq-foot (38-sq-meter) room, furnished balcony/patio with garden views

Entertainment - WiFi, flat-screen TV with premium channels
Food & Drink - Coffee/tea maker, free minibar items, and free bottled water
Bathroom - Shower/tub combination, bathrobes, and slippers
Practical - Day bed, phone, and laptop-compatible safe
Comfort - Air conditioning and daily housekeeping
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Junior Suite, Premium Level

Junior Suite, Premium Level

1 king bed or 2 double beds
570-sq-foot (53-sq-meter) room, furnished balcony/patio with partial sea views

Club Level - Club Lounge access, light refreshments, Internet access in the lounge, and separate check-in location
Entertainment - Free WiFi, flat-screen TV with premium channels
Food & Drink - Coffee/tea maker, free minibar items, and free bottled water
Sleep - Blackout drapes/curtains and turndown service
Bathroom - Shower/tub combination, bathrobes, and slippers
Practical - Day bed, phone, and laptop-compatible safe
Comfort - Air conditioning and daily housekeeping
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Superior Room, Garden View (Gourmet Festival Included)

Superior Room, Garden View (Gourmet Festival Included)

1 king bed or 2 double beds
Features a private furnished balcony/patio

Entertainment - WiFi, flat-screen TV with premium channels
Food & Drink - Coffee/tea maker, free minibar items, and free bottled water
Bathroom - Shower/tub combination, bathrobes, and slippers
Practical - Day bed, laptop-compatible safe, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Barcelo Maya Tropical - All Inclusive
Carretera Chetumal - Puerto Juarez Km 266.3, Xpu-Ha, Mexico 77750

Rooms
Make yourself at home in one of the 478 air-conditioned rooms featuring free minibar items and flat-screen televisions. Rooms have private furnished balconies or patios. Wireless Internet access (surcharge) keeps you connected, and digital programming is available for your entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers.

Amenities
Pamper yourself with a visit to the spa, which offers body treatments and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a nightclub, and outdoor tennis courts. This resort also features wireless Internet access (surcharge), concierge services, and babysitting/childcare (surcharge).

Dining
This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Satisfy your appetite at one of the resort's 4 restaurants. Relax with a refreshing drink from a poolside bar or one of the 4 bars/lounges.

Business, Other Amenities
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Xpu-Ha? This resort has 9999 square feet (929 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available on request), and free valet parking is available onsite.

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Know Before You Go

  • Only registered guests are allowed in the guestrooms.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for wireless Internet in public areas: USD 12 per 24-hour period (rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

AMENITIES:
  • 24-Hour Front Desk
  • ATM Machine
  • Beauty Shop/Salon
  • Business Center
  • Complimentary Coffee
  • Concierge Desk
  • Conference Rooms
  • Dry Cleaning Service
  • Elevator / Lift
  • Game Room
  • Gift Shop on Property
  • Kiddie Pool
  • Laundry Services/Laundry Facility
  • Multilingual Staff
  • Night Club
  • Poolside Bar
  • Porter / Bellhop
  • Sauna
  • Shopping
  • Shuttle To Airport (surcharge)
  • Spa Services
  • Steam Room
  • Swim-Up Bar
  • Wedding Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 4935 reviews
from Atlanta, Georgia
Submitted on 29-05-2016
This review is a little late but I wanted to make sure to comment on what a great job Estrella Ausin did coordinating our wedding!! She was wonderful and very professional. Even on the day of our wedding when it was raining she arranged everything beautifully. She arranged gifts in the rooms of our guests and personally met us to make sure our romantic dinner on the beach went well. She is amazing!! A true asset to this facility! The hotel and rooms were beautiful and kept up well. We had spec... Read more
from
Submitted on 29-05-2016
This was my and my fiance's first trip to Barcelo Maya Palace Deluxe and we completely understand why our good friends have been returning every year for the past 10 years! This resort is beyond beautiful, and exquisitely designed and decorated. It's also VERY clean...everywhere, all the time! It's a pretty large resort, with a shuttle if you aren't up for the walk, and we thoroughly enjoyed spending a morning walking from one end to the other exploring and taking pictures of the amazing decor, ... Read more
from
Submitted on 29-05-2016
This is our second trip to Barcelo Maya Palace Deluxe and it has never disappointed! This all-inclusive resort is luxurious, meticulously maintained, and full of happy and friendly staff. Every single staff member is so helpful, thoughtful, and truly happy to assist you. Some examples of the friendliness we saw/experienced during our stay are as follows: hostess or waiter always pull chairs out for guests, luggage is always handled by staff including bringing it to your room upon arrival, seve... Read more
from Denmark
Submitted on 29-05-2016
Resort and Staff: I suggest calling the hotel for a shuttle service. It's located a little over an hour South of Cancun. It costs about $70 / person for a two-way ticket from the airport to the hotel. I went in the middle of may, and the resort was fairly empty, which was great! It took us five minutes to check in. The grounds at the resort are breathtaking. They have numerous pools, a swim up bar, hammocks, a private beach, etc. The staff was always friendly, courteous, and went above and beyon... Read more
from
Submitted on 29-05-2016
First time staying at a Barcelo resort, and must say we were very pleased. We were impressed by the accommodations as they were clean and nicely furnished (Bathroom shower was awesome!). We were disappointed that there were only double beds in the Junior Suites (wife had to share with the daughter). The room was definitely big enough for some bigger beds. Food was fantastic! We ate three al a carte dinners. Kyoto's was an awesome dinner with the chef cooking up an entertaining and delicious me... Read more
from New Jersey, USA
Submitted on 06-06-2016
We have traveled quite extensively ‚?? both for business travel as well as to many all-inclusive resorts on vacation. We booked this trip for a family member‚??s birthday and had a large group with us. While the resort is beautiful and very clean, it just did not live up to our expectations‚?¶ 1. Check in and check out was awful. It took us almost an hour on both sides of the trip. For some reason, the resort just was very disorganized in this area. We were given a resort credit as part of our ... Read more
from Atlanta, Georgia
Submitted on 06-06-2016
The service staff was exceptional. Our breakfast waiter Ruben Altunar and his helper Samuel were outstanding. Ruben was by far the best waiter we had at the resort and maybe one of the best period at the resort.
from Oak Lawn, IL
Submitted on 06-06-2016
This property is FABULOUS. Whatever you want, it has it. You want a nice pool? There are lots of them. The biggest one, and this is only a guess, seemed to me to be 500 yards long. Water was always crystal clear and the temperature was such that you could stay in it all day--could not ask for a more comfortable environ. My wife, who is almost alway cold when it comes to water, loved this. The water on the beach felt the same as in the pool. Warm, clean and clear. Yes there are places th... Read more
from
Submitted on 07-06-2016
My husband and I enjoyed our vacation so much more, knowing that we can relax with or kids also enjoying their time with the Barcy club stuff. We loved Aurora, Fabiola and Karla, they were very attentive to the kids and planned many fun activities that kept the kids having fun.
from Toronto, Canada
Submitted on 08-06-2016
We had a wonderful week at Barceló Maya Palace Deluxe between May 28th to June 3rd. Special thanks to servers Yosajani R. & Octavio R. who made each day's breakfast excellent with great recommendations/advice, attention to detail and a warm welcoming environment
from
Submitted on 30-06-2016
Beautiful huge resort, rooms pools restaurants lobbys are very clean and well kept. Service was very good except in wet bar where bar tenders are short staff and always super busy. Room upgrade options are too expensive to even consider them ($120 p/night for pool view and $180 per night for ocean view) not a big deal because you should spend more time in the pools,bars, restaurants or tours. We will go back to this hotel if we find a good deal online. If you stay at the Palace your band has... Read more
from
Submitted on 30-06-2016
If you don't want to read all of my advise at the bottoms, just know this is a very relaxing fun and safe place to vacation no matter if you go alone, with your spouse or your family. You are guaranteed a great and safe stay at Maya Palace Deluxe!!! Here is the scope of my stay here: We booked a 6 night stay at Barceló Maya Palace Deluxe resort and I am so pleased with our stay! Food is delicious wherever you go no matter what time you go (there is however set times for specific meals if you... Read more
from
Submitted on 30-06-2016
Maria Carlos Ivan Julio Erick Liz and Enrique are all very funny and a lot of fun they made my vacation great!! The service is wonderful and the resort is beautiful. Everyone is very friendly and kind. During the day there is a lot of fun games and activities to do so you are never bored.
from
Submitted on 30-06-2016
All these people were such awesome people!!so such a beautiful resort. service is really nice and there are so many activities to do while you are here. the long stay went by so quickly because it was so so so much fun!!! all the workers Maria Carlos Enrique Erick Ivan Liz and Julio were funny and nice!!! the all inclusive resort was great!! you don't have to worry about anything!!!
from
Submitted on 01-07-2016
Customer service, staff, and amenities are the best!!! Especially the girls in the Barcy Club. Kids love it and I recommend every parent to drop of their kids ‚?§Ôł? The food and hospitality is on point and would recommend all my friends to come to Barcelo Maya Palace Deluxe! Too bad I only booked for a week.. Next time I will book for 2 weeks ū??¨ since there is so much to do for the adults and kids! GO BARCY CLUB ū???
from
Submitted on 01-07-2016
I loved this my visit to Barcelo Maya Palace Deluxe. It's absolutely beautiful. The entertainment staff were wonderful particularly Maria and Carlos. I had a great time and would definitely come back. I really enjoyed the water aerobics and the water volleyball.
from
Submitted on 01-07-2016
The resort is beautiful and the workers are very friendly. A great experience for kids and adults all together. The entertainment staff was wonderful particularly Maria and Carlos and they always kept activities going throughout the day to keep everyone busy. All the activites that are available on the beach really add to the experience.
from
Submitted on 02-07-2016
The pools and rooms are beautiful. We had a slow start but the rest was absolutely fantastic. Lots to do around here, I would highly recommend snorkeling off the pier. Lots of reefs and different types of fish. Great food too! Maria and Enrique from the entertainment staff were awesome!!
from Boston, Massachusetts
Submitted on 02-07-2016
We just returned today from a week long stay at the Barcelo Maya Palace Deluxe. There were 13 people total in our party, and the staff couldn't have been more accommodating, professional or pleasant. We dined at three of the specialty restaurants, and with one exception (detailed further in the review) they were truly fantastic dealing with our large group, even when we erred on our reservation time and arrived one hour early! The buffets were also excellent, with an abundance of choices. It is... Read more
from
Submitted on 05-07-2016
I had a great time here at Barcelo. The service was great and there were always fun activities to do. The service was great and the hotels were amazing too. The resort altogether isn't big at all and it is really easy to navigate around. I would completely come back again if I had the chance.
from
Submitted on 05-07-2016
Great resort, service is fantastic. This is my 5th year at this resort. Impressed every time I come here. 10/10 would recommend. Beach is very sandy at the resorts further down from the palace, but with the palace bracelet you are able to access everything.
from Crescent City, California
Submitted on 06-07-2016
What a truly amazing place ! We loved everything ! We were treated like royalty and the place was amazing ! The staff was top notch and all restaurants were amazing ! We can't wait to return to this amazing place ! You have the luxury of using all five properties
from
Submitted on 06-07-2016
I just returned from Barceló Maya Palace Deluxe few days ago. The entire place is very very average. The service is extremely bad. It took us more than an hour to check in and about an hour to check out. Considering that the lobby has no air conditioner the hour seems like 4. The food is very average and the specialty restaurants serve the same food just better decorated. There are no umbrellas in the entire resort, so either you get burned when you are at the beach, or you should just forget ... Read more
from Indiana
Submitted on 18-07-2016
Returned last week from Barcelo after our 7th anniversary trip. What a great stay this was! We were upgraded from Tropical to Palace, which i did not think would make a difference, but it was a wonderful thing for us. The room was clean and always cleaned/restocked with snacks & drinks on a regular basis. For us, check in and out were no issue. It seems to me that it takes a while for others to check in and out, which makes for a long wait sometimes, but I did not encounter any issues mysel... Read more
from Stockton, California
Submitted on 18-07-2016
Barcelo Maya Palace is a great family resort where you can do all sorts of activities such as swimming at the pool or in the ocean, Overall this has been an great amazing experience for our my family. The only thing I would like to say is this, this is not a negative review I would like management to review this areas cause they need to help out the employees for example in the lobby, when we got there I saw the staff and young kids suffering from the heat maybe they can put bigger fans or AC t... Read more
from
Submitted on 18-07-2016
i love all the activities of Enrique,Maria,Liz , julio Ivan Carlos they are part of the entretaiment staff and they were really amazing. All the resort it's beautiful the beaches super clean and beautiful too. this vacations were amaizing ū??īū??īū??¨ū??¨ū???ū??Ĺū???‚?§Ôł?‚?§Ôł?‚?§Ôł?‚?§Ôł?‚?§Ôł?ū???
from
Submitted on 19-07-2016
Awesome time as usual... Free sailing, kayaking beaches were beautiful and clean ...There is something for everyone at the Barcelo Maya colonial, caribe, tropical as well the help is very professional and happy to help you. We all had a wonderful time. I would absolutely come back to the same resort and recommend it highly !!
from
Submitted on 19-07-2016
I stayed in this hotel for 10 days and I am already having a very good time. I love the beaches, super clean the rooms and the entertainment staff it's amazing, Maria Julio Carlos Ivan Enrique y Liz are very fun and friendly and helpful. I really like this resort because of the calm water, nice pools and good drinks!
from
Submitted on 19-07-2016
This was our very first family vacation in 10 years and first outside the U.S. there was 8 of us total; from 13 to 45 years of age. And this resort is incredible...the beach is beautiful, the rooms are great, the staff was friendly, you never want to leave. My children are still talking about it. Well here is the things we loved and maybe a few suggestions, we loved the adult pool, the beach, the rooms, the staff and the Dolphin pool...Also Cisco & Gabrielle at the activities area was great, ... Read more
from Elk Grove, California
Submitted on 20-07-2016
Front staff not very helpful let alone rude. They don't care to help disabled people they had us at the end of resort until I got firm with them. For an all enclusive resort they failed to mention $9.00 a day for Wifi, no room service unless you pay extra, no snacks offered near or at pool area like other resorts we've stayed at. The bowling Strikes you have to pay for. If you want to go eat at the restaurants spread out between the other Barcelos resorts on the same property and take a shuttle ... Read more
from Houston, Texas
Submitted on 21-07-2016
This hotel is absolutely beautiful and the sheer size of it is quite incredible. Overall, we had a great time but there are a few things to be aware of. Check in and check out takes a long time, and the reception area is hot and humid. There is no automatic check out as they require that all wrist bands are cut from you at that time. The buffet was good and has plenty of choices at all times of the day. The omelet station was fabulous! One big disappointment was that there is no food at the ... Read more
from Nashotah, Wisconsin
Submitted on 25-07-2016
This is the third time we have chosen this Barceló property for our vacation. We have entrusted our limited vacation time to Barceló at this location as well as others. This time we brought our son and 2 grandsons and had a superb time. Since our last visit to this Barceló Maya Palace a few years ago, much has been added to this property. They have added a new mini- mall, dolphin area where you can swim with the dolphins, miniature golf, another water park. This Barceló property has over... Read more
from
Submitted on 25-07-2016
We loved this place except for a few things. Rooms were clean and updated. Beds were comfy but the sheets were rough. Facilities were beautiful. Food was just okay. Not enough personnel on staff. Quality of drinks was great. Formal restaurants were just okay. Pools were excellent. Excellent activities and nightly show available on site.
from
Submitted on 26-07-2016
Excellent place. Our group of 17 family members visited this resort thi past June for our annually family reunion. The staff, the rooms, the restaurants, the bar everything was awesome. They treated us like kings. There is something fun to do for people all ages. We all loved the place. Out of the 8 days we stood there not one we were disappointed. You must try the French restaurant. We have not have this kind of service in any expensive restaurants and it was all inclusive. I recommend you make... Read more
from
Submitted on 26-07-2016
We spent 6 days in the Palace section starting July 13. The last time we went we were in the Colonial section. The resort has several sections and is large but walking from one part to another for shopping or restaurants is not bad. The addition of the mall and small shops is terrific since our last visit a couple of years ago. The facilities were great and very clean. We tended to camp out by one of the beachfront pools. During our stay there was no problem getting chairs wherever you wanted to... Read more
from Itasca, Illinois
Submitted on 26-07-2016
We just got back from Barcelo Maya Palace. We are a family of 5 with three active boys aged 8, 10 & 11. We chose Barcelo because of all the on sight activities offered at the hotel. If you are looking for a review by a reasonable person, here goes‚?¶ We had a pool view premium room‚?¶ plenty big for the five of us. There are two day beds and two full sized beds. The rooms are very nice‚?¶ they are much better in person than in the pictures. The linens are not ‚??premium‚?? and the pillows... Read more
from O'Fallon, Missouri
Submitted on 27-07-2016
This resort was the perfect pick for our family vacation! The kids in our family ranged from the ages of 11 to 16 months and this resort had so much to do for all ages. Staying at the Maya Palace Deluxe in the Barceló resort you get the privilege of enjoying the other resorts as well, and they all are amazing. I do have to admit, after trying a few restaurants at the other Barceló resorts, the restaurants at the Maya Palace Deluxe are on a whole different level of amazing!! The food was delici... Read more
from Cerritos, California
Submitted on 29-07-2016
What a letdown this hotel was!!!! From a visual aspect, this was a beautiful hotel. The grand lobby, to the beautiful pools. Everything seems like a dream. Instead of going with a day by day account, I will give examples of managment's failure to make this a truely 4.5 star resort. check-in - a slick layout of black marble counter top with a tile dragon on the wall. A site to behold. The process took longer than anticipated due to a botlleneck of the copying machine. From what I precieved, the... Read more
from London, United Kingdom
Submitted on 31-07-2016
We arrived 3 hours later than planned which wasn't a great start but it was a delayed flight not the hotels fault. As we were so late we had missed all the restaurants so they gave us free room service that evening. We came from the UK to meet up with family who reside in Colorado - giving us 4 adults and 5 kids (5yrs to 12yrs). The hotel was perfect for what we wanted. It catered to everybody's needs and wants. We did loads of activities, snorkelling (lots of sea turtles to be seen), sailing... Read more
from New York City, New York
Submitted on 31-07-2016
I had been Cancun and Riviera Maya for All Inclusive vacation 4 year in row. So far this is the best resort that I ever stay. The ground and beach is clean and beautiful. Staffs are friendly and helpful. I stayed 7 days in this resort and I don't feel boring, the resort is big, have lots of things to do. The best thing is snorkeling, there is a spot for snorkeling which near the Dolphin center, I went there first day and it is fun, but I found out that there are another areas also able to to see... Read more
from
Submitted on 01-08-2016
The best service, food, drinks, and amenities. Went here with my family and everyone had a blast, they had activities for everyone. The most fun pool area and the best team managing the pool area activities Enrique, Liz, Julio, Carlos, and Maria, they kept everyone engaged and had variety of things to do from water polo to tequila tasting. It was my second time here and would definitely come back.
from Chino Hills, California
Submitted on 01-08-2016
Another wonderful vacation at the Barceló Maya Palace Deluxe Resort. My family and I just spent 10 awesome days at the Maya Palace from July 12 through the July 22nd. This was the 6th stay at this beautiful resort and the stay was just as great, if not better than the others. The days just flew by and we wish we could have been there longer. I must tell you that the resort is unchanged and as beautiful as before. The vegetation on the grounds is lush and green with lots of palm trees of differ... Read more
from Illinois
Submitted on 04-08-2016
We stayed at the Barceló Maya Palace Deluxe for 8 days at the end of July. We brought our 15 month old son with us. Like others described the check in was a bit long and the lobby, though beautiful and open, is hot. It took a few hours for us to finally be able to get to our room but we had fun at the beach and enjoyed lunch while we waited. Our room was lovely though I would advise that you be extra careful if you are bringing a little one. The floors get slippery and there are metal han... Read more
from Pittsburgh, Pennsylvania
Submitted on 04-08-2016
My husband and I spent 4 nights at the Barcelo Maya Palace. The resort is beautiful, with lots of wonderful pools and fantastic beaches. The staff was very friendly. The room was fine - clean with a good sized patio, but nothing special. The food at all of the buffets was average. The dinners that we enjoyed at specialty restaurants were great, but they were very booked and it was nearly impossible to get a reservation! There are so many pools that they never feel crowded, which was great.... Read more
from Bronx, New York
Submitted on 04-08-2016
I was there for a friends wedding. This is a great place for families with small children. The complex is huge, with lots of activities for small kids. Beautiful beach and snorkeling. Would have liked bar service and a snack area on the beach instead of having to go to the restaurants or pool bar. Room was wonderful, quiet, spacious, all amenities with excellent a/c. IF you don't have kids there is a beautiful pool for adults only and worth going to.
from SD
Submitted on 04-08-2016
The staff was so accommodating and wonderful to work with. Room was clean and spectacular. The cleaning staff was always great. The things to do was awesome and a bus took you to the other Barcelo resorts if you wanted to try out the other restaurants which we did and it is a very short ride. The food at all places even the buffets was always over the top and well prepared. The buffets had all that you could want. We did pay for the upgrade and it was well worth it. The room was so close ... Read more
from
Submitted on 04-08-2016
The hotel was very, very nice and the staff really friendly. Other all inclusive places we have stayed at have really been "all inclusive". At Barcelo, you have to pay for WiFi and not even at the front desk. After check in, you have to go to guest services and stand in a second line to get your code. Room service is also additional $$ and unlike other resorts, there are no real late night snack bars. Every time we went into what was supposedly the snack bar, all they had was popcorn, nuts and s... Read more
from
Submitted on 07-08-2016
Really enjoyed the hotel and everything it has to offer. I am here with my family of 11 people and none of us have any complaints, the kids stay busy with all the activities and the adults are loving it! The food is great and the staff is even better. Just left the buffet and Alejandro and Elena were excellent to me. Thank you Barcelo Maya!
from San Jose, California
Submitted on 07-08-2016
Absolutely amazing experience overall! This was my first time at a luxury hotel in Cancun and I must say everything from the staff to the rooms were amazing! HIGHLY RECOMMEND THIS HOTEL when visiting Cancun! Special shout out to Elizabeth (Liz) who was one of the most genuine and sweetest activities coordinator you'll ever meet! I really had a fun time with her around and I can't emphasize enough on how you must visit this hotel AND Elizabeth! Love you Elizabeth! ... Read more
from New York City, New York
Submitted on 08-08-2016
This became our nickname for our time spent on the property. We were there for a wedding so were excited for the mini break but also had no say in selection of the property. Let me start with the good, it's a lovely well maintained property whose only real issue is a rampant ant problem which I was willing to forgive since they really had the mosquitos under control. The pools, esp the adult pool, are really quite nice. Okay now for a list of why the property conjured up a lot of expletives ... Read more
from Vancouver, Canada
Submitted on 08-08-2016
I recently visited with my family, a group of 9, 6 adults and 3 kids. First, the amenities are wonderful, and the majority of the staff are very professional, polite, and helpful. If you're like me, travelling with extended family but don't like kids, the adults-only pool is great. Slightly annoying when the adults start acting like kids, but what can you expect when the bartender asks you if you want a mojito at 9 am? The biggest downfall of the Barcelo resort is the restaurant reservation s... Read more
from Fairview, Texas
Submitted on 08-08-2016
DON'T GO!!! This hotel is does not have any type of service at all! Not from the staff at check in, not at the beach and not at the adult pool. Read this entire review before you book! Keep in mind, we had to go to a family resort since my niece and nephew were under the age of 16. Lesson learned... Check in - even though we were in a premium club room - was horrible. All of the premium club and front desk staff are cranky and not helpful at all. We waited 20 minutes in line to be told we ... Read more
from Stockholm, Sweden
Submitted on 10-08-2016
It is a very well kept large property. Rooms are quite specious, have good size bathroom with bathtub and shower. Nothing extraordinary, but good and comfortable. We have stayed at the Palace Hotel so we were able to use all the premium club privileges, eat in all restaurants etc. It has been quite nice, as we could wonder around this large property, stay at different pools, bathe at different part of the beach, play tennis and choose most convenient location for breakfast and lunch and in the ... Read more
from Gainesville, Virginia
Submitted on 10-08-2016
This is our first time in Mexico and we can't wait to come back! There is so much to do, we were never bored and GREAT people like Liz, Maria, Carlos, Julio, and Quique made it fun and made you want to join the activities! We did water volleyball, water polo, kayak, played bingo, and had a cocktail lesson!
from USA
Submitted on 10-08-2016
. This is an assortment of 5 hotels on one huge property. It is set up for families with lots of activities to keep kids of all ages occupied. Contrary to some of the other reviews, I found the staff to be extremely pleasant and most went out of their way to be of assistance. That is the positive. Now for the negatives: Our booking included a Resort Credit of $1000. There was no fine print, no suggestion that a Resort Credit could only be applied in the form of discounts on the inflated p... Read more
from
Submitted on 11-08-2016
Staff was amazing. Upgraded is when arrived for free to Premium level. We have all girls, twin 7-year olds and a 9-year old. They loved the all day buffets and our girls can picky eaters but not here they found a meal at all times. The water parks are great with life guards all around and we always felt safe. The room had an okay selection of English speaking channels, so they could rest, veg out and catch a nap from the sun in the AC. Frig in the room didn't keep anything cool, but you could al... Read more
from Victoria, Canada
Submitted on 11-08-2016
What a great place to stay...the staff throughout the resort are tremendous particularly the bar staff at the pool, Liz and the Activities crew, and Julio in the buffet. Everything was always clean and they cater to your ever whim. Absolutely top notch. The only caution is the WiFi is archaeic and cumbersome and absolutely stay away from the casino. There is a reason the casino is empty...they don't play conventional blackjack rules and they take 7% of anything you win!
from Fairfax, Virginia
Submitted on 14-08-2016
My mom and I spent one week at the Barcelo Maya Palace (8/5 - 8/12), and although the resort is like a small town in terms of its size, some of the accessibility features were the best I have encountered in ten years of traveling to Mexico and the Caribbean. There are elevators in the main building that houses the reception / check-in area, lobby bar, restaurants, shops, guest services and other offices, so navigating this part of the complex was not difficult at all. From the main building t... Read more
from Loveland, Ohio
Submitted on 14-08-2016
We stayed at the Barcelo Maya Palace Deluxe and a great vacation. Great place for families, or adults. There is something for everybody. The Hotel is very well maintained and everything is very clean, everybody is very friendly and eager to help. The choice of restaurants is phenomenal and the quality and variety of food is really good. The kids had a great time at the beach and the pools.will definitely go back and will recommend. Can't wait for our next vacation. My youngest son did the Explor... Read more
from El Paso, Texas
Submitted on 14-08-2016
Most courteous staff ever encountered at any all-inclusive resort. Grounds, buildings and fixtures are stunning. Beach/swimming was great (but you have to know where to enter/exit as much of beachfront has very treacherous rocks you cannot see just under the deceivingly inviting water) Most of resort looked brand new to me and I even saw staff cleaning paint on street crossings at night! Plenty of beach chairs with shade palms. Plenty of pool lounge chairs. Plenty of beach towels at reques... Read more
from Wilson, New York
Submitted on 15-08-2016
My family and I stayed here in mid July of this year, and we absolutely loved it!!! It's a beautiful resort with great service throughout, except at check-in and check-out. The resort is huge, and this Barcelo property has a total of 5 resorts all attached to each other so you won't get bored here. The grounds are beautiful and are kept up very well. There are so many pools, and the beach seems to go on forever! The rooms are very nice, but the beds are a little noisy due to the plastic lining u... Read more
from New York
Submitted on 05-09-2016
Second time visiting this hotel. Great service, very spacious and clean rooms. Friendly staff, abundance of food and restaurant options. Very nice kids club and various children activities. Love the fact that it's connected to other resorts and there is a boardwalk to take long walks in the evening. Will definitely be returning!
from Hatboro
Submitted on 07-09-2016
I just returned from the Barceló Maya Palace with 8 friends. Had a fantastic time. The French restaurant was by far the best. Japanese in the Mall was so much fun. They cooked right before your eyes while putting on a show. Brazilian steakhouse was ok but not as good as last time. Buffets were good but not great. One day the hot dogs in the Coral Grill were cold. The beach was very nice but a little rocky right out in front of the Palace. Be very careful 3 of the 9 of us fell coming out of... Read more
from
Submitted on 08-09-2016
One of the best resort hotels out there. Friendly and helpful staff, good food variety, excellent guests rooms. Every evening you can reserve a restaurant (there are 3 in the palace area and many others in different lobbies) but buffets are also great. Location is great, one hour from the airport, very close to Tulum (great archaeology site to visit) and many other attractions are close by.
from Oklahoma City, Oklahoma
Submitted on 09-09-2016
This was mine and my husbands first trip to Mexico. We absolutely loved it!! The beach was beautiful and the pools were so nice!! Check in: I was so scared about the long check in time (I read tons of reviews for months complaining about the hour long waits) I had 4 hours of sleep the night before and the ride from the airport was an hour from Cancun to the resort (adding in we dropped off another couple at a resort in Cancun). There were no drinks on our shuttle, and we didn‚??t have time to e... Read more
from Maple Grove, Minnesota
Submitted on 12-09-2016
It was a great place for getaway ! I loved everything ! Food was great ! Room service was on top. I really enjoyed testaurans as well. We had wifi and it even worked at the beach ! I'm definitely coming back with family ! I was pleased with everything so thank u so much for great service!
from
Submitted on 13-09-2016
This place was gorgeous; beautiful pools, the buffet food was extravagant, fresh and absolutely delicious. In addition, they had wonderful shops, a fully stocked gym, spa, hair salon, dolphin haven, and night club, all of which was top notch. The rooms were also clean and pretty safe. No noise really traveled from room to room. Also, when they said all inclusive, they meant it. They put enough alcohol in our drinks for us to feel something, unlike most bars. The only thing I felt was a bit lac... Read more
from Halifax, Canada
Submitted on 15-09-2016
After numerous trips to Cuba and Dominican Republic, we are trying Mexico for the first time, and chose Barcelo Maya Palace. As mentioned in other reviews, check in was very slow, about 20 minutes. It‚??s a good thing there wasn‚??t anyone ahead of us in line, we would have been there for quite some time. Information about the resort was given to us at check in, but directions to our room were not very good. We sent the resort an email prior to arrival with a couple minor requests (upper floor... Read more
from
Submitted on 15-09-2016
So far the best club for kids on holidays, make this familiar trip very enjoyable mi daughter was in love of all the teachers specially Aurora, Metz , Karla and Fabiola They encorage the kids to make a lot of creative things , Mexican activities were great , thanks girls!!
from Fort Worth, Texas
Submitted on 17-09-2016
We visited this resort in August 2016. We were with a group so they wished us away to a private room to check-in which was lovely. However, upon check-in they had us scheduled into the wrong room. We had upgraded our room beyond our group to stay at an ocean front room with double beds. They forgot so, they then tried to put us in a pool front room where you could see the ocean from afar and it only had a king bed. We told them this was inexcusable and we wanted another room. They told u... Read more
from Arkansas
Submitted on 18-09-2016
. Where or how should I start? We never go to the same place (resort) twice as there are soo many wonderful places to visit in this world! This was our second visit to the Palace Sept 5 thru 15th 2016, first visit apx 2012. Just my wife and I alone no family, children or friends. Each trip I pre plan on Trip Advisor reading all the latest comments to gather a consensus on that particular Hotel, Resort or Area. I belly laugh at some of the comments and consider the source? Here are some ... Read more
from New York City, New York
Submitted on 18-09-2016
The Barcy club was under construction when we were there, at first we were a lilttle disappointed and they have relocated at the ground floor at the main building. That room was a little small and I didn't think my daughter will have fun in there but it turn out she had a wonderful time there! They have so many things to do with the kids... staff Aurora, Melz and Fabiola are fun and kind with my baby, we definitely recommend for all age group! I'm sure will be more fabulous once they have the ma... Read more
from Owings Mills, Maryland
Submitted on 19-09-2016
We stayed for a week at this resort. It was kid-friendly for my 18 month old granddaughter with its Barcy Club. She got to socialize with other children, use the kiddie pools and slides and take toys into the water. For adults there are lots of activities in romantic settings and the beach is just steps away. The grounds are breathtaking. There are many dining options, just make reservations in advance--they allow you to book 3 at a time. There is a shuttle bus to take you to the nearby properti... Read more
from
Submitted on 20-09-2016
Have a beautiful beach, delicious food and nice activities, Carlos of the animation staff and Fabiola of Barcy are the best people on the resort, just go with them to have the best vacation of your life and enjoy your time here.
from
Submitted on 21-09-2016
4 of us went on a girls birthday trip Sept 8-12. We had a great time! Check In- We got there really early, like 10am. The hotel is about an hour from Cancun airport. Check in was fairly quick and not busy at all (at this time). They could not get us into our room yet but took our suitcase and said we were welcome to any of the resort. We had no idea that this was such a huge resort. 5 different hotels are on this resort and when you stay at Palace Deluxe, you have access to the amenities of all ... Read more
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